CN114626778A - Housekeeping service system - Google Patents

Housekeeping service system Download PDF

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CN114626778A
CN114626778A CN202210092120.3A CN202210092120A CN114626778A CN 114626778 A CN114626778 A CN 114626778A CN 202210092120 A CN202210092120 A CN 202210092120A CN 114626778 A CN114626778 A CN 114626778A
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client
module
unit
tool
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CN114626778B (en
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陈园
张�浩
韩庆宾
杨成龙
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Jiangsu Banma Software Technology Co ltd
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Jiangsu Banma Software Technology Co ltd
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    • G06Q50/10—Services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/021—Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
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Abstract

The invention belongs to the technical field of housekeeping services, and particularly relates to a housekeeping service system, which comprises a management center, a first positioning device and a second positioning device: the utility model discloses a management center's orientation module can obtain first positioner and second positioner's positional information, afterwards, orientation module is automatic with the positional information loading that obtains to the map, and show on the display screen, thereby can obtain the concrete position of first positioner and second positioner on the map, orientation module judges through the removal orbit coincidence to first positioner and second positioner and synchronous motion that corresponds that the service personnel all carry the instrument that the management center distributes for service personnel, otherwise, then judge and correspond that the service personnel do not all carry the instrument that the management center distributes, thereby can effectively avoid service personnel to omit or forget the instrument when going out the work.

Description

Housekeeping service system
Technical Field
The invention belongs to the technical field of housekeeping services, and particularly relates to a housekeeping service system.
Background
The home service is a strange word for the majority of common people, the sprouting of the home service can be only discovered in the intermediary market of the nanny, along with the continuous development of Chinese market economy and the adjustment problem of mature industrial structure, the proportion of the first industry and the second industry is reduced, the proportion of the third industry, namely the service industry, is increased, and the home service is a necessary result for implementing the market economy and conforms to the practical situation that the consumption demand of the home service rises; the home-based service is not considered to be a wait-for-person and a no-body work any more, but is considered to be an industry under the division of the social division like all other occupations, the labor and social security department officially identifies the occupations of home waiters, the home-based service steps on the way of occupational development of the home-based service, and the labor and social security department proposes to develop the home-based service as a new field for expanding employment, which treats the home-based service as the formal occupations of the country.
When a service person in a home administration company goes out to reach a place designated by a client for service, the service person can carry corresponding tools according to service contents, when the service person prepares to carry the used tools, part of the tools are easy to forget to carry and go to a place designated by a client, after the tools reach the place designated by the client, the service personnel, who find some of the tools not carried, typically notify the service company that other personnel have sent the tools to the customer's designated location, or the service personnel returns to the home administration service company to take the tool back, thereby causing the waste of time and influencing the efficiency of the work synchronously, the tool is easily left on the client side due to negligence, and the tool is returned to the client side to be taken back for using the tool, so that time is wasted, and the tool is not used normally if the tool is not returned.
In view of this, there is a need for an housekeeping service system that can not only remind service personnel to go to a client with a corresponding tool, but also prevent the service personnel from leaving the tool behind the client.
Disclosure of Invention
In order to make up for the defects of the prior art and solve the problem that carried articles are easy to miss when service personnel go to service in the front and return after the service is finished, the invention provides the housekeeping service system.
The technical scheme adopted by the invention for solving the technical problems is as follows: the invention relates to an housekeeping service system, which comprises a management center, a client and service supplies, wherein the management center is used for receiving, processing and storing various data generated during the operation of the system, the client is used for a client to know and select a housekeeping service project, and the service supplies are articles required to be used by service personnel in work.
The management center comprises a matching module, a connecting module, a display module and a database, data exchange is carried out between the client and the management center through the connecting module, the display module is used for displaying data generated during operation of the home administration service system, and the database stores data generated during operation of the home administration service system, data of home administration service projects provided by home administration companies, data of home administration service personnel and data of home administration service supplies.
The client comprises a user edition and a service edition, the client of the user edition is provided for a client to use, the client of the service edition is provided for a service person to use, the client of the user edition comprises a selection module, the client submits a requirement to a matching module through the client of the user edition, the matching module calls data in a database to match an housekeeping service item required by the client with the service person, the client selects the required housekeeping service item and the service person required by the selected housekeeping service item through the selection module on the client of the user edition, and the selection module sends information selected by the client to the matching module;
the service supplies comprise work clothes and tools, the service staff require to wear the work clothes when going out for work, a first positioning device is arranged in the work clothes, the hardware serial number of hardware in the first positioning device is used as a first serial number, and the first positioning device is connected with the management center through a network;
a second positioning device is arranged in the tool, the second positioning device takes a hardware serial number of internal hardware as a second serial number, and the second positioning device is connected with the management center through a network;
the matching module distributes the working clothes and tools for the service personnel according to the first number and the second number, the service personnel receives the working clothes and tools according to the first number and the second number distributed by the matching module, and the service personnel carries the distributed tools and then goes to a specified place of a customer for service;
preferably, the surface of the work clothes is adhered with a plurality of positioning stickers through magic tapes, the positioning stickers are placed around a working space of a customer-designated place after a service worker arrives at the customer-designated place, the positioning stickers are automatically started and connected with the management center through a network after being placed, the positioning stickers are mutually connected to form a first electronic fence after being placed, and the first electronic fence is used for monitoring the working condition of the service worker at the customer-designated place;
preferably, the management center further includes a reward and punishment module, the reward and punishment module is used for performing worries or punishment on service personnel, the client of the user edition includes a feedback module, the feedback module is used for giving out evaluation and quality grade after the service personnel finish the service, the feedback module uploads and stores the evaluation of the customer into the database, the reward and punishment module comprises a calculation unit and a ranking unit, the calculation unit calls data stored in the database to obtain the working efficiency of service personnel through comprehensive calculation, the ranking unit ranks the service personnel from high to low according to the work efficiency obtained by the calculation unit and the client evaluation and quality grade obtained by the feedback module, the service personnel at the front in the ranking obtained by the ranking unit are exposed, and the service personnel at the back in the ranking obtained by the ranking unit are penalized;
preferably, the management center includes a talent display module, the talent display module calls a ranking list about service staff obtained by a ranking unit of the reward punishment module, the talent display module calls information of the first 30% of the service staff in each ranking list from a database, the talent display module sends the called information of the service staff to a selection module of the client of a user edition through a connection module, and a client selects the service staff for performing housekeeping service for the client through the selection module on the client of the user edition;
preferably, the selection module comprises a service item unit and an outgoing item unit, a customer selects an administrative service item and a service person through the service item unit, the customer automatically skips and displays the outgoing item unit through the client of a user edition after the customer completes the selection of the service person through the service item unit, an option whether the service person goes out during the work period is displayed on the outgoing item unit, and the customer selects the option whether the service person goes out according to the service item selected by the customer on the outgoing item unit;
preferably, the management center further comprises a tool management module, and the tool management module comprises a classification unit;
the classification unit is used for classifying the service supplies used by each service item;
preferably, the service supplies used by the service personnel are stored in a tool room, a tool room or a tool rack specially used for storing the service supplies in a home administration company, a camera is installed in the tool room and connected with the management center through a network, and the camera is used for monitoring whether the service personnel neatly place the service supplies in the tool room according to the placement requirements of the service supplies;
preferably, the tool management module comprises a recording unit for recording tool cleaning records, tool maintenance records and tool disinfection records;
the tool cleaning record is used for recording the cleaning frequency of the tool, the tool maintenance record is used for recording the maintenance frequency of the tool, and the tool disinfection record is used for recording the disinfection frequency of the tool;
preferably, the client of the service edition comprises a work feedback unit, the work feedback unit is used for feeding back work conditions to the management center through videos or live pictures, and the work feedback unit transmits information to the management center through the client transfer through a network;
preferably, before the service personnel set out to go to customer's appointed place, the service personnel carry all service supplies to go to the disinfection room and disinfect, disinfection room internally mounted has the camera, the camera pass through the network with management center connects, and the customer end of user's version can connect management center and transfer service personnel and the sterile process of service supplies and supply the customer to look over.
The invention has the following beneficial effects:
1. the invention relates to a housekeeping service system, which comprises a management center, a first positioning device and a second positioning device, wherein the management center comprises the following components: the management center's orientation module can obtain the positional information of first positioner and second positioner, later, on loading the positional information who obtains the map, and show on the display screen, thereby can obtain the concrete position of first positioner and second positioner on the map, orientation module discovers that the removal orbit of first positioner and second positioner serial number is amalgamated and synchronous movement, then judge that the whole management center of carrying of corresponding service personnel is the instrument that the service personnel allocated, can effectively avoid service personnel to go out to omit or forget the instrument when working.
2. According to the household service system, the tool room and the camera are arranged; tool room internally mounted has the camera, the camera passes through the network and is connected with the management center and transmits the picture to the display screen on, make the staff look over the inside instrument of tool room through the display screen and whether put according to the requirement, the staff can also look over the phenomenon action of service personnel when getting instrument and return instrument through the display screen, supervision service personnel has or not to get and put at will when getting and returning the instrument, through camera and first positioner, the cooperation of second positioner is used, can monitor the position of instrument through management center and display screen in real time, prevent that the service personnel from taking the inside instrument of company back to using at home, avoid the instrument to lose.
Drawings
The invention will be further explained with reference to the drawings.
FIG. 1 is a schematic flow diagram of the present invention;
Detailed Description
In order to make the technical means, the creation characteristics, the achievement purposes and the effects of the invention easy to understand, the invention is further described with the specific embodiments.
As shown in fig. 1, the housekeeping service system according to the present invention is characterized in that: the system comprises a management center, a client and service supplies, wherein the management center is used for receiving, processing and storing various data generated during the operation of the system, the client is used for a client to know and select a household service project, and the service supplies are articles required to be used by service personnel in work;
the management center comprises a matching module, a connecting module, a display module and a database, data exchange is carried out between the client and the management center through the connecting module, the connecting module comprises but is not limited to a 4G network and a 5G network for connection, the display module is a display screen, the display module is used for displaying data generated when the housekeeping service system operates, and the database stores data generated by the housekeeping service system in operation, data of housekeeping service items provided by a housekeeping company, data of housekeeping service personnel and data of housekeeping service supplies;
the client of the user edition is provided for a client to use, the client of the service edition is provided for a service person to use, the client of the user edition comprises a selection module, the client submits a requirement to a matching module through the client of the user edition, the matching module calls data in a database to match an housekeeping service item required by the client with the service person, the matching module sends the given data of the housekeeping service item and the data of the housekeeping service person to the selection module of the client of the user edition for the client to select, the client selects the required housekeeping service item and the service person required by the selected housekeeping service item through the selection module on the client of the user edition, and the selection module sends information selected by the client to the matching module;
the service supplies comprise work clothes and tools, the service staff require to wear the work clothes when going out for work, a first positioning device is arranged in the work clothes, the hardware serial number of hardware in the first positioning device is used as a first serial number, and the first positioning device is connected with the management center through a network;
a second positioning device is arranged in the tool, the second positioning device takes a hardware serial number of internal hardware as a second serial number, and the second positioning device is connected with the management center through a network;
the matching module distributes the working clothes and tools for the service personnel according to the first number and the second number, the service personnel receives the working clothes and tools according to the first number and the second number distributed by the matching module, and the service personnel carries the distributed tools and then goes to a specified place of a customer for service;
when the system works, as shown in fig. 1, when a client needs to hire housekeeping service personnel, the client uses mobile communication equipment to contact a management center through a contact way provided by a client of a user edition, the mobile communication equipment is a mobile phone or a flat panel, a matching module of the management center comprises a keyword extraction unit, a comparison unit and a grouping unit, after the client submits the requirement to the matching module through the client of the user edition, the matching module extracts keywords from the requirement submitted by the client through the keyword extraction unit, then the keyword extraction unit sends the extracted keywords to the comparison unit, after the comparison unit receives the keywords, the comparison unit starts to call data of the housekeeping service items stored in a database for comparison, and after the compared keywords are the same as the data of one or more housekeeping service items in the database, the comparison unit sends the data of the one or more household service items as recommended household service items to a selection module on a client of a user edition, then the client selects the household service items recommended by the matching module through the selection module (when the selection is carried out, the place where the client needs to remark service and the service starting time), the selection module sends the selection information of the client to the matching module after the selection of the client is finished, after the matching module receives the selection information of the client, the comparison module recalls the data of the household service personnel (including the working time and the rest time of the service personnel) stored in the database, then the comparison module compares the working time of the service personnel with the service starting time remarked by the client, and sends the information of the service personnel meeting the condition to the selection module on the client under the condition that the working time of the service personnel comprises the service starting time remarked by the client, then, the customer selects the service personnel for service again through the selection module;
the matching module comprises a distribution unit, tool information needed to be used by each household service project is stored in a database, after the distribution unit calls data of household service supplies stored in the database, a random selection mode is adopted to distribute working clothes and tools for service personnel, and meanwhile, the distribution unit correlates a first number and a second number corresponding to the working clothes and tools distributed to the same service personnel to form a group;
after the distribution unit finishes distributing the working clothes and the tools, the distribution unit sends a first number and a second number which form a group to a client of a service edition so as to inform a service person of the numbers of the working clothes and the tools which need to be taken by the service person, then the service person takes the corresponding working clothes and tools according to the first number and the second number, meanwhile, the management center also comprises a reading device which is connected with the management center through a network, when the distribution unit sends the first number of the working clothes and the second number of the tools which need to be taken to the client of the service edition, the distribution unit also sends the first number and the second number to the reading device, in the taking process of the service person, the working person needs to check the corresponding relation between the first number and the second number through the reading device, and only under the condition that the first number and the second number can form a group, the staff allows the service staff to get the working clothes and tools, so that the possibility that the service staff takes the tools by mistake or omits the tools can be effectively reduced;
the management center comprises a positioning module, the positioning module comprises an interface unit, an analysis unit and an integration unit, when a service person wears a working garment and carries a corresponding tool to go to a specified place of a customer, the first positioning device and the second positioning device send position information of the service person to the analysis unit, the analysis unit calculates and analyzes the position information to obtain longitude and latitude coordinates, meanwhile, the first positioning device and the second positioning device are connected to a public database of a map service provider through the interface unit to obtain map information, the longitude and latitude coordinates and the map information are integrated through the integration unit to obtain map data comprising specific positions of the first positioning device and the second positioning device, then the integration unit sends the integrated map data to a display module and displays the integrated map data on the display module to form a more visual image, because the service personnel are not separated from the work clothes, the work clothes are not separated from the first positioning device, and the tools are not separated from the second positioning device, the integration unit finds that moving tracks numbered by the first positioning device and the second positioning device are overlapped and move synchronously in the integrated map data, the integration unit automatically judges that the corresponding service personnel all carry the tools distributed by the management center for the service personnel, otherwise, the integration unit judges that the corresponding service personnel do not all carry the tools distributed by the management center, so that the service personnel can be effectively prevented from missing or forgetting the tools when going out to work;
if the integration unit judges that the tools carried by the service staff are omitted, the integration unit sends an alarm to the client of the service edition through the connection module and sends vibration or voice to remind the service staff through the client of the service edition; after the service personnel complete the housekeeping service, the service personnel need to send a service completion notification to the positioning module through the client of the service version, the service personnel can carry all tools to return, and in the process of returning the service personnel, whether the service personnel carry all the tools to judge is determined through the judgment of the moving track in the integrated map data by the integration unit, so that the missing of the tools by the service personnel is avoided, the delay of working time when the service personnel return to take the tools is effectively avoided, the influence on working efficiency is avoided, and the cost waste caused by the loss of the tools is reduced;
after the service staff arrives at the appointed place of the client, the service staff can know that the service place is located indoors or outdoors, then the service staff sends a message to the positioning module through the client of the service version, and after the positioning module receives the message sent by the service staff, the positioning module automatically sends a mode switching instruction to the corresponding first positioning device and the second positioning device through the connecting module, so that the positioning module is switched into an indoor or outdoor working mode: when the service personnel work indoors, the first positioning device and the second positioning device start an internal UWB positioning system to realize accurate positioning of the indoor position; when the service personnel work outdoors, the first positioning device and the second positioning device start the built-in GPS to determine the position of the service personnel outdoors.
As an embodiment of the invention, the surface of the work clothes is adhered with a plurality of positioning stickers through magic tapes, the positioning stickers are placed around a working space of a customer-designated place after a service person arrives at the customer-designated place, the positioning stickers are automatically started and connected with the management center through a network after being placed, the positioning stickers are connected with each other to form a first electronic fence after being placed, and the first electronic fence is used for monitoring the working condition of the service person at the customer-designated place;
when the positioning system works, as shown in figure 1, a plurality of positioning pastes are adhered to the surface of the work clothes by the magic tapes, when a service person arrives at a designated place of a client, the positioning pastes adhered to the surface of the work clothes are removed and placed around a working space of the designated place, because the positioning pastes are internally provided with the micro switches, after the positioning pastes are placed, the micro switches are triggered, so that the positioning pastes are automatically opened and start a UWB positioning system built in the positioning pastes, then the positioning pastes are mutually connected through Bluetooth to form a first electronic fence, then the positioning pastes are connected with a management center through a network, information of the position, the range and the shape of the first electronic fence including but not limited to the position, the range and the shape of the first electronic fence is uploaded to an analysis unit in a positioning module, and then the data obtained by the analysis unit and the map data obtained by the interface unit are integrated by the integration unit through calculation and analysis of the analysis unit, obtaining a map comprising position information of the first electronic fence, then sending the integrated map data to a display module by an integration unit, and displaying on the display module, so that the first electronic fence formed by the positioning stickers is displayed on a display screen of a management center;
the UWB positioning system in the positioning paste and the UWB positioning system carried in the first positioning device and the second positioning device are mutually positioned to determine the moving track of the first positioning device and the second positioning device in a first electronic fence formed by the positioning paste, and the positioning paste, the first positioning device and the second positioning device are connected with a management center through a network and upload position information, after the uploaded position information is processed by the positioning module, the positioning module sends the processed position information to the display module, so that the moving track of a service person and a tool in the first electronic fence is displayed on the display screen in real time, and therefore, the working person monitors the service person at a position appointed by a client through the information displayed on the display screen or judges the moving track of the service person in the electronic fence in integrated map data through an integration unit in the positioning module, therefore, the monitoring of the service personnel is realized, and the condition that the service personnel go out to process personal things or delay the working time to reduce the working efficiency during the working period is effectively avoided;
an analysis unit in the positioning module calculates and analyzes the received information of the position, the range and the shape of the positioning sticker to obtain the area of the working space where the service personnel are located, then the analysis unit stores the calculated area into a database, and the positioning module records and stores the time for starting and stopping receiving the information of the first electronic fence uploaded by the positioning sticker into the database respectively.
As an implementation manner of the present invention, the management center further includes a reward and punishment module, the reward and punishment module is configured to perform a statement or a punishment on a serviceman, the client of the user edition includes an evaluation feedback unit, the evaluation feedback unit is configured to give an evaluation and a quality level to a client after the serviceman completes a service, the evaluation feedback unit uploads and stores an evaluation of the client into the database, the reward and punishment module includes a calculation unit and a ranking unit, the calculation unit calls a time, which is stored in the database, when the positioning module starts to receive and stops receiving information of the first electronic fence uploaded by the positioning sticker to calculate a total work consumption time of the serviceman, then the calculation unit calculates a work efficiency of the serviceman according to the total work consumption time of the serviceman and an area of a work space stored in the database, and the ranking unit obtains the work efficiency according to the calculation unit and the evaluation and punishment of the client obtained by the evaluation feedback unit The quality grades rank the service personnel from high to low respectively, the service personnel at the front in the ranking obtained by the ranking unit are exposed, and the service personnel at the back in the ranking obtained by the ranking unit are punished;
during working, as shown in fig. 1, since the positioning module receives information of the first electronic fence and needs to keep the positioning sticker open, and the positioning sticker is placed around the working space and opened only when a service worker works, the time when the positioning module starts to receive and stops receiving the information of the first electronic fence uploaded by the positioning sticker can be used as the time when the service worker starts to work and the time when the service worker finishes working, so that the total working time of the service worker is calculated according to the time when the service worker works and the area of the working space where the service worker is located, which is recorded in the database, by the calculating unit, the working efficiency of the service worker is calculated according to the total working time of the service worker and the area of the working space where the service worker is located;
the service personnel who are near the front in the rank that the ranking unit reachs receive the table, report the table to the service personnel who receives the table and raise to give corresponding material prisoner, encourage other service personnel to study to the service personnel who shows prominently, simultaneously, the service personnel who is near the back in the rank that the ranking unit reachs gives corresponding punishment, makes the service personnel constantly compensate the not enough of self, improves the work skill of self.
As an embodiment of the invention, the management center includes a talent display module, the talent display module calls a ranking list about service staff obtained by a ranking unit of the reward punishment module, the talent display module calls information of the first 30% of the service staff in each ranking list from a database, the talent display module sends the called information of the service staff to a selection module of the client of a user edition through a connection module, and a client selects the service staff for performing housekeeping service for the client through the selection module on the client of the user edition;
during working, as shown in fig. 1, after the talent display module calls the information of the service personnel from the database, the talent display module synchronously sends the called information of the service personnel to the comparison unit, the comparison unit compares the working time of the service personnel with the service starting time of the client notes, when the working time of the service personnel comprises the service starting time of the client notes, the information of the service personnel meeting the condition is sent to the talent display module by the comparison module, then the talent display module sends the received information of the service personnel to the selection module of the client of the user edition, then the client selects the service personnel for service through the selection module, and the information of the service personnel in front of each list displayed in the talent display module enables the client to preferentially see the service personnel with outstanding performance when the client selects the corresponding service item, for example, a customer needs a service person with high working efficiency of a home maintenance service project, the talent display module selects the service person with the shortest time consumption of the home maintenance service project according to the service person list with outstanding working efficiency, and then the service person is recommended to the customer through the talent display module, so that the customer can quickly select the corresponding service person.
As an embodiment of the present invention, the selection module includes a service item unit and an outgoing item unit, a client selects an administrative service item and a service person through the service item unit, the client automatically skips and displays the outgoing item unit after the client completes the selection of the service person through the service item unit, the outgoing item unit displays an option whether the service person goes out during work, and the client performs a check on the outgoing item unit according to the service item selected by the client;
during operation, as shown in fig. 1, after a client selects a corresponding service person, a client page of a user version automatically jumps to an interface of an outgoing item unit, so as to display an option for selecting whether the selected service person goes out for the client to select, and the client automatically judges whether the service person needs to go out during the operation period according to the content of the service item:
if the service personnel do not have the necessity of going out, the client does not need to check whether the option of going out is available, and the selected service personnel are not allowed to go out in the working period;
if the service personnel of the service item selected by the client need to go out during the working period, the client should check whether the service personnel go out or not when selecting the service personnel, and the selected service personnel are allowed to go out during the working period;
when the customer finishes checking whether the option is out or not, the out item unit sends the selection of the customer to a display module of a management center for the worker to check, the worker judges whether the out option selected by the customer is reasonable according to the requirement of the corresponding service item, the unreasonable out option is communicated with the customer and then the customer can modify the option by himself, and meanwhile, if the service worker does not agree with the judgment of the out option automatically by the customer and the management center, the service worker requests the worker to communicate with the customer again through the management center and judge;
in the working process of a service person, an integration unit in a positioning module finds that the moving track of a first positioning device and/or a second positioning device exceeds the position of a first electronic fence in integrated map data, and the integration unit reads a selection result of whether a customer goes out an item in an outgoing item unit through a connection module:
if the customer needs the service personnel to go out, the integrated unit does not act;
the integration unit sends out a prompt to the client side of the service edition and the display module of the management center through the connection module at the same time without the need of going out of the service personnel, so that the service personnel is prevented from going out privately in the working period to process things irrelevant to the work, and the service personnel is effectively prevented from processing the things irrelevant to the work or going out in the working period.
As an embodiment of the present invention, the management center further includes a tool management module, the tool management module includes a classification unit, the classification unit is configured to classify service supplies used by each service item, and the classification unit stores a classification result in a database;
during working, as shown in fig. 1, the classification unit distinguishes service supplies according to the categories of service items, divides storage positions and notes storage positions corresponding to the first number and the second number in the database according to the categories of the service items, a worker places the service supplies at the storage positions divided by the classification unit according to the classification of the classification unit, and then the service personnel get the corresponding service supplies according to the first number and the second number received by a client of a service edition and the notes, so that the service personnel can quickly get the corresponding service supplies, and the service supply getting time is saved;
when the service staff finish the work and return to the company to return the used service supplies, the staff checks and accepts the service supplies used by the service staff and records the service supplies, and then the staff stores the service supplies at the storage positions divided by the classification units according to the requirements, so that the next time the service staff gets the service supplies for use.
As an embodiment of the present invention, the service articles used by the service personnel are stored in a tool room, a tool room or a tool rack specially used for storing service articles in a home administration company, the tool room is internally provided with a camera, the camera is connected to the management center through a network, a picture taken by the camera is stored in a database for at least one month, and the camera is used for monitoring whether the service personnel regularly place the service articles in the tool room according to the placement requirements of the service articles;
during work, as shown in fig. 1, a camera is installed in the tool room and is connected with the management center through a network, so that a picture shot by the camera is transmitted to the display module, and a worker checks whether service supplies in the tool room are placed according to requirements through the display screen;
the working personnel can also check the actions of the service personnel when the service personnel receive and return the service supplies through the display screen, and supervise whether the service personnel randomly take and place the service supplies when the service personnel receive and return the service supplies;
the camera is used for shooting a picture when the service supplies return and matching with the positioning device inside the service supplies, the position of the service supplies can be monitored through the positioning module, the service staff is prevented from taking back tools inside a company to use at home, and the tools are prevented from being lost.
As an embodiment of the present invention, the tool management module includes a recording unit for recording tool cleaning records, tool maintenance records, and tool sterilization records;
the tool cleaning record is used for recording the cleaning frequency of the tool, the tool maintenance record is used for recording the maintenance frequency of the tool, and the tool disinfection record is used for recording the disinfection frequency of the tool;
when the tool is in work, as shown in fig. 1, after the service staff goes out to work, the service supplies taken are transferred to the staff in the tool room, the staff cleans foreign matters existing on the surfaces of the returned service supplies and correspondingly records the serial numbers of the cleaned service supplies on the tool cleaning record, the staff needs to check the service supplies in the process of cleaning the service supplies, when the service supplies are found to be seriously worn in the checking process, the service supplies are timely sent to the staff, which is specially responsible for the maintenance of the service supplies, in the home administration service company, the staff responsible for the maintenance of the service supplies maintains or replaces the seriously worn service supplies, and the serial numbers of the corresponding service supplies are recorded on the tool maintenance record;
the tool management module automatically stores the data in the database, so that a worker can check tool cleaning records and tool maintenance records stored in the database through a display screen, and meanwhile, the worker judges the service life of the service supplies according to the tool cleaning records and the tool maintenance records recorded in the database, and the service life of the service supplies can be effectively prolonged by regularly maintaining the service supplies through the worker in charge of tool maintenance;
after the service supplies are cleaned and maintained, a worker specially responsible for disinfecting the service supplies in the housekeeping service company disinfects the cleaned and maintained service supplies, the tool disinfection can be performed by high-temperature disinfection or ultraviolet lamp disinfection, after the service supplies are disinfected, the worker specially responsible for disinfecting the service supplies in the housekeeping service company records the serial number of the disinfected service supplies on a tool disinfection record, then the worker responsible for disinfecting the service supplies transfers the disinfected service supplies to the worker working in the tool room, and then the worker in the tool room places the disinfected service supplies at the storage positions divided by the classification unit; the working personnel in charge of disinfecting the service supplies in the epidemic situation period must disinfect the service supplies according to the disinfection requirements of the service supplies, and the client side of the user edition can be connected with the database and call the disinfection process of the service supplies and the disinfection record of tools for the client to check before the client selects service items and service personnel, so that the worry of the client in the epidemic situation period can be effectively reduced, and the image of a company at the client side is improved.
As an embodiment of the present invention, the client of the service version includes a work feedback unit;
the work feedback unit is used for feeding back work conditions to the management center through videos or live pictures, and the work feedback unit transmits information to the management center through a client in a transfer mode;
during working, as shown in fig. 1, when a service person arrives at a place designated by a client, the service person starts working, and when the service person finds that the service person can not finish working within a specified time in the working process, a message is sent to a management center through a working feedback unit and is displayed on a display screen through a display module, the worker negotiates with the client whether to agree with extension of the working time of the service project or not before seeing the message, and if the client does not agree with extension of the working time, the worker manually coordinates and dispatches other service persons to assist in finishing the service project;
after the work is finished, the service personnel contact the management center through the work feedback unit, the work result of the service personnel is primarily checked and accepted through the video or the field picture transmitted by the work feedback unit by the work personnel, the part with unqualified check and acceptance is informed to the corresponding service personnel through the work feedback unit, the service personnel timely makes an adjustment, after the check and acceptance is qualified, the work personnel communicates with the client through the connecting module and transmits the video or the picture fed back by the service personnel on site to the client of the user version at the client for the client to perform secondary check and acceptance, and after the client approves the work result of the service personnel, the service personnel can return to the company with a tool;
when a client needs to temporarily determine to adjust the content of a service item, the client needs to send a message to a management center in time through a client of a user edition, the management center displays the message on a display screen through a display module after receiving the message, a worker communicates with the client after seeing the message, the worker and the client confirm the service item needing to be adjusted after the client communicates with the worker and reaches a consistency, then the worker sends the message to the client of the service edition in the corresponding service worker in time through a connecting module to inform the service worker about the change of the content of the service item, and meanwhile, the worker needs to inform other service workers to dispatch corresponding tools or coordinate other service workers to assist in completing the adjusted work content according to the adjusted service item.
As an implementation mode of the invention, before the service personnel start to go to a specified place of a customer, the service personnel carry all service supplies to go to a disinfection room for disinfection, a camera is installed in the disinfection room and is connected with the management center through a network, and a client of a user edition can be connected with the management center and call the disinfection process of the service personnel and the service supplies for the customer to check;
during operation, as shown in fig. 1, before a service person starts to go to a specified place of a client, the service person carries all service supplies to go to a disinfection room for disinfection, the disinfection room is a place used for disinfecting the service supplies inside a home administration service company, a camera is installed inside the disinfection room, the camera inside the disinfection room is connected with a management center through a network and stores a shot picture in a database, the client of a user version can be connected with the database and calls the disinfection process of the service person and the service supplies for a client to check, the doubt of the client is effectively reduced, the image of the home administration service company and the professional degree of the home administration service company are further improved.
The specific operation flow is as follows:
when the management center works, the matching module of the management center comprises a keyword extraction unit, a comparison unit and a grouping unit, after a client submits a requirement to the matching module through a client of a user edition, the matching module extracts a keyword from the requirement submitted by the client through the keyword extraction unit, then the comparison unit starts to call the data of the housekeeping service project stored in the database to be compared with the keyword, when the two are the same, the comparison unit sends the data of the housekeeping service project to a selection module on the client of the user edition, then the client selects the housekeeping service project through the selection module, after the selection of the client is finished, the selection module sends the selection information of the client to the matching module, after the selection information of the client is received by the matching module, the comparison module calls the data of the housekeeping service staff stored in the database again, and under the condition that the working time of the service staff comprises the service starting time of remarks of the client, the comparison module sends the information of the service personnel meeting the condition to the selection module on the client, and then the client selects the service personnel for service through the selection module again;
the matching module comprises a distribution unit, tool information needed to be used by each household service project is stored in a database, after the distribution unit calls data of household service supplies stored in the database, a random selection mode is adopted to distribute working clothes and tools for service personnel, and meanwhile, the distribution unit correlates a first number and a second number corresponding to the working clothes and tools distributed to the same service personnel to form a group;
after the distribution unit completes the distribution of the working clothes and the tools, the distribution unit sends the first number and the second number to a client of a service edition to inform a service worker of the numbers of the working clothes and the tools which the service worker needs to obtain, and then the service worker obtains the corresponding working clothes and tools according to the first number and the second number;
the management center comprises a positioning module, the positioning module comprises an interface unit, an analysis unit and an integration unit, when the service personnel wears the working clothes and carries the corresponding tools to go to the appointed place of the client, the first positioning device and the second positioning device send the position information of the first positioning device and the second positioning device to the analysis unit and obtain longitude and latitude coordinates, meanwhile, map information is acquired through the interface unit, then longitude and latitude coordinates are integrated with the map information through the integration unit to obtain map data comprising specific positions of the first positioning device and the second positioning device, because the service personnel and the work clothes, the work clothes and the first positioning device and the tools and the second positioning device are not separated from each other, the integration unit automatically judges that all the corresponding service personnel carry the tools distributed by the management center for the service personnel when finding that the moving tracks numbered by the first positioning device and the second positioning device are overlapped and move synchronously in the integrated map data;
after the service personnel arrive at the appointed place of the client, the service personnel send a message to the positioning module through the client of the service version, and after the positioning module receives the message sent by the service personnel, the positioning module automatically sends a mode switching instruction to the corresponding first positioning device and the second positioning device through the connecting module, so that the positioning module is switched into an indoor or outdoor working mode;
the method comprises the following steps that a plurality of positioning pastes are adhered to the surface of the work clothes by magic pastes, when a service person arrives at a designated place of a customer, the positioning pastes adhered to the surface of the work clothes are removed and placed around a working space of the designated place, the positioning pastes are automatically opened and a UWB positioning system built in the positioning pastes is started, the positioning pastes are mutually connected through Bluetooth to form a first electronic fence, then the positioning pastes are connected with a management center through a network, information of the first electronic fence is uploaded to an analysis unit and is calculated and analyzed, and an integration unit integrates data obtained by the analysis unit and map data obtained by an interface unit to obtain a map comprising position information of the first electronic fence;
the UWB positioning system in the positioning paste is mutually positioned with the UWB positioning systems carried in the first positioning device and the second positioning device, and the moving tracks of the first positioning device and the second positioning device in a first electronic fence formed by the positioning paste are determined;
the service personnel at the front in the ranking obtained by the ranking unit are identified, and the service personnel at the back in the ranking obtained by the ranking unit give corresponding punishment;
after the talent display module calls the information of the service personnel from the database, the talent display module synchronously sends the called information of the service personnel to the comparison unit, the comparison unit compares the working time of the service personnel with the service starting time of the client remarks, under the condition that the working time of the service personnel comprises the service starting time of the client remarks, the information of the service personnel meeting the condition is sent to the talent display module by the comparison module, then the talent display module sends the received information of the service personnel to the selection module of the client of the user edition, and then the client selects the service personnel for service through the selection module;
after a client selects a corresponding service person, a client page of a user edition can automatically jump to an interface of an outgoing item unit, so that an option for selecting whether the selected service person goes out is displayed for the client to select, and the client can automatically judge whether the service person needs to go out during working according to the content of the service item;
the classification unit distinguishes service supplies according to the classification of service projects, divides storage positions according to the classification of the service projects, stores the service supplies in corresponding first serial numbers and second serial numbers in a database, places the service supplies in the storage positions divided by the classification unit according to the classification of the classification unit by workers, and then the service workers get the service supplies to the corresponding storage positions according to the first serial numbers and the second serial numbers and the remarks received by a client of a service edition;
when the service staff finish the work and return to the company to return the used service supplies, the staff checks and accepts the service supplies used by the service staff and records the service supplies, and then the staff stores the service supplies at the storage positions divided according to the classified units according to the requirements;
the tool room is internally provided with a camera, a picture shot by the camera is transmitted to the display module, and a worker checks whether the service articles in the tool room are placed according to requirements or not through the display screen and supervises whether the service articles are randomly taken or not when the service articles are taken and returned by the service personnel;
when the service staff finishes the work of going out, the service supplies which are taken are transferred to the staff in the tool room, the staff cleans the foreign matters on the surfaces of the returned service supplies and correspondingly records the serial numbers of the cleaned service supplies on a tool cleaning record, the staff needs to check the service supplies in the process of cleaning the service supplies, when the service supplies are found to be seriously worn in the checking process, the service supplies are timely sent to the staff which is specially responsible for the maintenance of the service supplies in the housekeeping service company, the staff responsible for the maintenance of the service supplies maintains or replaces the severely worn service supplies, and the serial numbers of the corresponding service supplies are recorded on the tool maintenance record;
after the service supplies are cleaned and maintained, the staff specially responsible for the disinfection of the service supplies in the housekeeping service company disinfects the cleaned and maintained service supplies, records the serial number of the disinfected service supplies on a tool disinfection record, then the staff responsible for the disinfection of the service supplies transfers the disinfected service supplies to the staff working in the tool room, and then the staff of the tool room places the disinfected service supplies to the storage positions divided by the classification units;
when the service personnel arrive at the appointed place of the client, the service personnel start working, and when the service personnel find that the service personnel can not finish working within the specified time in the working process, the service personnel send a message to the management center through the working feedback unit and display the message on the display screen through the display module, the working personnel consult with the client before seeing the message to determine whether to agree to prolong the working time of the service project, and if the client does not agree to prolong the working time, the working personnel manually coordinate and send other service personnel to assist in completing the service project;
after the work is finished, the service personnel contact the management center through the work feedback unit, the work result of the service personnel is primarily checked and accepted through the video or the field picture transmitted by the work feedback unit by the work personnel, the part with unqualified check and acceptance is informed to the corresponding service personnel through the work feedback unit, the service personnel timely makes an adjustment, after the check and acceptance is qualified, the work personnel communicates with the client through the connecting module and transmits the video or the picture fed back by the service personnel on site to the client of the user version at the client for the client to perform secondary check and acceptance, and after the client approves the work result of the service personnel, the service personnel can return to the company with a tool;
when a client needs to temporarily determine to adjust the content of a service item, the client needs to send a message to a management center in time through a client of a user edition, the management center displays the message on a display screen through a display module after receiving the message, a worker communicates with the client after seeing the message, the worker and the client confirm the service item needing to be adjusted after the client communicates with the worker and reaches a consistency, then the worker sends the message to the client of the service edition in the hand of the corresponding service worker in time through a connecting module to inform the service worker about the change of the content of the service item, and meanwhile, the worker needs to inform other service workers to dispatch corresponding tools or coordinate other service workers to assist in completing the adjusted work content according to the adjusted service item;
before the service personnel leave and go to the appointed place of client, the service personnel carry all service supplies to go to the disinfection room and disinfect, and the disinfection room is the place that is used for disinfecting service supplies inside the housekeeping service company.
The foregoing shows and describes the general principles, principal features and advantages of the invention. It will be understood by those skilled in the art that the present invention is not limited to the embodiments described above, which are given by way of illustration of the principles of the present invention, but that various changes and modifications may be made without departing from the spirit and scope of the invention, and such changes and modifications are within the scope of the invention as claimed. The scope of the invention is defined by the appended claims and equivalents thereof.

Claims (10)

1. An housekeeping service system, comprising: the system comprises a management center, a client and service supplies, wherein the management center is used for receiving, processing and storing various data generated during the operation of the system, the client is used for a client to know and select a household service project, and the service supplies are articles required to be used by service personnel in work;
the management center comprises a matching module, a connecting module, a display module and a database, data exchange is carried out between the client and the management center through the connecting module, the display module is used for displaying data generated by the operation of the home administration service system, and the database stores data generated by the operation of the home administration service system, data of home administration service projects provided by home administration companies, data of home administration service personnel and data of home administration service supplies;
the client comprises a user edition and a service edition, the client of the user edition is provided for a client to use, the client of the service edition is provided for a service person to use, the client of the user edition comprises a selection module, the client submits a requirement to a matching module through the client of the user edition, the matching module calls data in a database to match an housekeeping service item required by the client with the service person, the client selects the required housekeeping service item and the service person required by the selected housekeeping service item through the selection module on the client of the user edition, and the selection module sends information selected by the client to the matching module;
the service supplies comprise work clothes and tools, the service staff are required to wear the work clothes when going out for work, a first positioning device is installed in the work clothes, the hardware serial number of hardware in the first positioning device is used as a first serial number, and the first positioning device is connected with the management center through a network;
a second positioning device is arranged in the tool, the second positioning device takes a hardware serial number of internal hardware as a second serial number, and the second positioning device is connected with the management center through a network;
the matching module distributes the working clothes and tools for the service personnel according to the first number and the second number, the service personnel receives the working clothes and tools according to the first number and the second number distributed by the matching module, and the service personnel carries the distributed tools and then goes to a specified place of a customer for service.
2. An housekeeping service system according to claim 1, characterized in that: the working clothes surface has a plurality of location subsides through magic subsides bonding, after the service personnel reachd the appointed place of customer will the location subsides are placed around the workspace in the appointed place of customer, the location subsides place after the completion automatic start and with management center passes through the network and connects, interconnect forms first fence between the location subsides are placed and are accomplished, first fence is used for monitoring the behavior of service personnel in the appointed place of customer.
3. An housekeeping service system according to claim 2, characterized in that: the management center also comprises a reward punishing module which is used for carrying out display or punishment on service staff, the client side of the user edition comprises a feedback module, the feedback module is used for giving out evaluation and quality grade after the service personnel finish the service, the feedback module uploads and stores the evaluation of the customer into the database, the reward and punishment module comprises a calculation unit and a ranking unit, the calculation unit calls data stored in the database to obtain the working efficiency of service personnel through comprehensive calculation, the ranking unit ranks the service personnel from high to low according to the work efficiency obtained by the calculation unit and the client evaluation and quality grade obtained by the feedback module, the service personnel at the front in the ranking obtained by the ranking unit are exposed, and the service personnel at the back in the ranking obtained by the ranking unit are penalized.
4. An housekeeping service system according to claim 3, wherein: the management center comprises a talent display module, the talent display module calls a ranking list which is obtained by a ranking unit of the reward punishment module and is related to service staff, the talent display module calls information of the first 30% of the service staff in each ranking list from a database, the talent display module sends the called information of the service staff to a selection module of a client of a user edition through a connection module, and a client selects the service staff for performing housekeeping service through the selection module on the client of the user edition.
5. An housekeeping service system according to claim 1, characterized in that: the selection module comprises a service item unit and an outgoing item unit, a client selects a housekeeping service item and service personnel through the service item unit, the client finishes the selection of the service personnel through the service item unit and automatically jumps and displays the client, the outgoing item unit displays an option whether the service personnel go out during work, and the client selects the option whether the service personnel go out according to the service item selected by the client on the outgoing item unit.
6. The housekeeping service system of claim 1, wherein: the management center also comprises a tool management module, and the tool management module comprises a classification unit;
the classification unit is used for classifying the service supplies used by each service item.
7. An housekeeping service system according to claim 1, characterized in that: the service supplies used by the service personnel are stored in a tool room, a tool room or a tool rack specially used for storing the service supplies in a home administration company, a camera is mounted in the tool room and connected with the management center through a network, and the camera is used for monitoring whether the service personnel regularly place the service supplies to the tool room according to the service supply placement requirements.
8. An housekeeping service system according to claim 7, wherein: the tool management module comprises a recording unit, wherein the recording unit is used for recording tool cleaning records, tool maintenance records and tool disinfection records;
the tool cleaning record is used to record the frequency of tool cleaning, the tool maintenance record is used to record the maintenance frequency of the tool, and the tool sterilization record is used to record the tool sterilization frequency.
9. An housekeeping service system according to claim 3, wherein: the client of the service edition comprises a work feedback unit;
the work feedback unit is used for feeding back work conditions to the management center through videos or live pictures, and the work feedback unit transmits information to the management center through a network through transfer of the client.
10. An housekeeping service system according to claim 8, wherein: before the service staff departed and goes to the appointed place of customer, the service staff carries all service supplies to go to the disinfection room and disinfect, disinfection room internally mounted has the camera, the camera pass through the network with management center connects, and the customer end of user version can connect management center and transfer service staff and the sterile process of service supplies and supply the customer to look over.
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CN111935645A (en) * 2020-07-10 2020-11-13 赛飞特工程技术集团有限公司 Personnel positioning system based on UWB technology

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* Cited by examiner, † Cited by third party
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CN118037010A (en) * 2024-04-11 2024-05-14 泉州市和瑞保洁服务有限公司 Household service system based on Internet of things technology
CN118037010B (en) * 2024-04-11 2024-06-14 泉州市和瑞保洁服务有限公司 Household service system based on Internet of things technology

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