JP5379213B2 - Equipment management system, equipment management method and equipment management program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a facility management system capable of analyzing activities of a user based on a comparison result by comparing patrol record of the user patrolling in a facility and a standard of predetermined activities of the user for enabling to take an action appropriate to the analysis result. <P>SOLUTION: A sever 1 acquires positional information and time information concerning a patrol in a facility made by a user and stores the same in a patrol activity recording section 109, and compares the patrol standard of the user patrolling in a facility stored in a patrol master 107 and actual patrol record of the user. User's activities are analyzed based on the comparison result, and an action is taken based on the comparison result and action information preset in an action setting section 132. <P>COPYRIGHT: (C)2012,JPO&amp;INPIT

Description

  The present invention relates to equipment management technology, and more particularly, to an equipment management system, equipment management method, and equipment management program for managing and analyzing the behavior of a user of a terminal device that is connected to a server via a network and circulates within the facility.

  As a conventional equipment management technique, for example, the following Patent Document 1 detects the position of an inspector in a facility, and relates to the equipment when the inspector reaches the vicinity of any equipment in the facility. The facility management system that displays the information to be displayed on the portable terminal carried by the inspector is described.

Japanese Patent Laid-Open No. 11-327628

  However, in the above prior art, when there is an inspector who does not respond to the simultaneous notification from the server to the portable terminal carried by the inspector, there is an inspector near the inspector who does not respond. Inform the inspector who is not responding to the information on the inspector who is not responding to the portable terminal, and instruct the inspector near the unresponsive instructor to respond to the server. I don't do it. Here, the simultaneous notification is, for example, a notification instructing all the inspectors in the facility to perform a specific action (gathering in a specific place).

  Moreover, in the said prior art, the action | operation history of an inspector and the reference | standard regarding the inspector's action set beforehand are compared, and the action of this inspector is not analyzed based on this comparison result.

  The present invention provides a facility management system, a facility management method, and a facility management program for analyzing a user's behavior based on a comparison result between a tour history of the user traveling around the facility and a preset criterion related to the user's behavior. With the goal.

  Preferably, according to the present invention, when there is a terminal device that does not respond to the simultaneous notification made to the terminal device of the user who circulates in the facility from the server, the terminal device of the user who is near the user of the terminal device that does not respond It is an object of the present invention to provide an equipment management system and equipment management method for instructing a user of a terminal device that does not respond to prompt a server to respond.

The facility management system of the present invention is a facility management system including a server and a plurality of terminal devices carried by a user who circulates in the facility, and the server and the plurality of terminal devices are connected via a network. First storage means for storing action information for setting an action in accordance with an analysis result of a tour record of a user with respect to the tour standard, and a tour standard indicating a tour standard in the facility; Information acquisition means for acquiring position information and time information related to the user's patrol from a terminal device carried by the user traveling in the facility and storing it in the second storage means; and stored in the second storage means comparison binding with multiple based on the position information and time information about the cyclic users seeking performance of circulation of the plurality of users each record of the cyclic reference and the cyclic and Analyzing the behavior of the plurality of users each on the basis of, and a behavior analysis means for performing an action corresponding to the action of said plurality of users each on the basis of the action information.

  Preferably, in the facility management system of the present invention, the information acquisition unit acquires a start time and an end time of the user's tour as the time information, and the behavior analysis unit calculates the time from the start time and the end time. The user's travel time results are obtained, and the user's behavior is analyzed based on the error of the user's travel time results with respect to the tour standard indicating the tour time reference in the facility, and the user information is analyzed based on the action information. Take action according to user behavior.

  Preferably, in the facility management system of the present invention, the information acquisition means acquires, as the position information, position information of a terminal device that the user carries while traveling around the facility, and the behavior analysis means includes the Obtaining the results of the cyclic route of the user from the position information of the terminal device, analyzing the user's behavior based on the error of the results of the cyclic route of the user with respect to the cyclic reference indicating the reference of the cyclic route in the facility, Based on the action information, an action corresponding to the action of the user is performed.

  Preferably, in the facility management system of the present invention, the information acquisition unit acquires time information obtained as position information of a terminal device carried by the user while traveling around the facility as the time information, The behavior analysis means obtains the actual monitoring time of each facility in the facility of the user from the position information and time information of the terminal device, and the reference to the cyclic reference indicating the monitoring time reference of each facility in the facility The user's behavior is analyzed based on the error of the user's monitoring time, and an action corresponding to the user's behavior is performed based on the action information.

The facility management method of the present invention is a facility management method in an facility management system comprising a server and a plurality of terminal devices connected to the server via a network and carried by a user who circulates in the facility, the server, from the terminal device carried by the user to cycle through the facility, and acquires the position information and time information related to patrol the user stored in the memorize means, said server, stored in said storage means Based on the positional information and time information related to the tours of a plurality of users, the travel results of each of the plurality of users are obtained, and the server is configured to store a tour criterion that indicates a tour criterion stored in advance in the facility and the tour criterion. Referring to the action information for setting the action in accordance with the analysis result of the performance of the user of the cyclic, the cyclic reference and the cyclic performance of the plurality of users each Based on the comparison result to analyze the behavior of the plurality of users each, and executes a process of performing an action in response to the plurality of users each act on the action information.

The facility management program of the present invention is a facility management program in a facility management system comprising a server and a plurality of terminal devices that are connected to the server via a network and carried by a user who circulates in the facility. more to the server, from the terminal device carried by the user to cycle through the facility, a process of storing the acquired and remembers unit location information and time information related to patrol the user, stored in said storage means A process for obtaining a track record of each of the plurality of users based on position information and time information relating to a visit of the user, a tour criterion indicating a tour criterion in the facility stored in advance, and a user tour with respect to the tour criterion the reference to the action information for setting the action in accordance with the analysis of results, the results of the cyclic reference and said plurality of users each cyclic Based on the comparison result to analyze the behavior of the plurality of users each is intended to execute a process of performing an action in response to the plurality of users each act on the action information.

  The facility management system of the invention related to the present invention is a facility management system comprising a server and a plurality of terminal devices operated by a user who circulates in the facility, wherein the server and the plurality of terminal devices are Connected via a network, wherein the server acquires position information of the plurality of terminal devices and stores them in storage means, means for transmitting a simultaneous report to the plurality of terminal devices, and the simultaneous transmission A means for identifying a user who has no confirmation of receipt for the report, and a position of the user without the confirmation of reception based on the position information stored in the storage means, and the same position as the identified position or the A user in the position closest to the specified position is specified, and the terminal device of the specified user is notified to the user who does not have the reception confirmation with respect to the broadcast notification. And means for transmitting the reminder message indicating that reminders to.

  The equipment management system, equipment management method, and equipment management program of the present invention analyze a user's behavior based on a comparison result between a user's patrol reference and a user's patrol record that tours the facility stored in the storage means in advance. Then, an action corresponding to the analysis result is performed. Therefore, according to the present invention, for example, it is possible to automatically detect an abnormality in the patrol behavior of a guard who patrols around the facility, and to take action on the detected abnormality (for example, report to the supervisor of the guard). This can be done automatically.

  Further, the facility management system, the facility management method, and the facility management program according to the present invention are provided to a user who has no reception confirmation for a user's terminal device near the user who does not have a reception confirmation for the simultaneous notification transmitted from the server. A reminder message is sent instructing the user to confirm receipt of the broadcast. Therefore, according to the present invention, it is possible to distribute the simultaneous notification to all users (for example, guards) who circulate in the facility. As a result, for example, it is possible to improve the work quality of the guards who travel around the facility and the work execution.

It is a figure which shows an example of the system configuration | structure of this invention. It is a figure which shows communication with a terminal device and the server. It is a figure which shows a cyclic route. It is a figure which shows the data structural example of wireless AP and an installation place table. It is a figure which shows the data structural example of a guard and a terminal table. It is a figure which shows the data structure of a position information table. It is a figure which shows the data structural example of a log data storage part. It is a figure which shows the data structural example of a reception confirmation table. It is a figure which shows the example of a data structure of a reminder confirmation table. It is a figure which shows the data structural example of an equipment table. It is a figure which shows the data structural example of a traveling master. It is a figure which shows the data structural example of the departure return data storage part. It is a figure which shows the data structural example of the traveling performance memory | storage part. It is a figure which shows the example of the positional infomation acquisition processing flow of a terminal device. It is a figure which shows communication data, radio | wireless AP and installation place table, a guard and terminal table, a positional information table, and log data. It is a flowchart which shows the detail of the determination process of a power-off. It is a figure which shows an example of a simultaneous report process flow. It is a figure which shows a reception confirmation table. It is a flowchart which shows the detail of a prompt message transmission process. It is a figure which shows a reminder confirmation table. It is a flowchart which shows the detail of an escalation process. It is a figure which shows the example of the analysis process flow of a guard's action. It is a figure which shows log data. It is a figure which shows traveling performance original data. It is a flowchart which shows the detail of a guard's action analysis and action processing.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a diagram showing an example of a system configuration of the present invention. The facility management system of the present invention includes a server 1 and a plurality of terminal devices 2 connected to the server 1 via a network not shown. The terminal device 2 is a mobile phone, for example. The user of each terminal device 2 carries the terminal device 2 and circulates in facilities such as a game hall, a zoo, a school, a hospital, a hotel, and a department store. In this example, as a user of the terminal device 2, an explanation will be given by taking as an example a guard who goes around the facility and monitors the facilities in the facility.

  The server 1 makes a simultaneous report to the terminal device 2, and when there is a terminal device 2 that does not have a response (reception confirmation) to the simultaneous report, a security guard near the guard who carries the terminal device 2 that does not have the response And a reminder message is transmitted to the terminal device 2 carried by the identified security guard. The prompt message is a message for instructing the identified security guard to prompt the security guard carrying the terminal device 2 that does not respond to respond to the server 1 (send a reception confirmation message). . Further, in the embodiment of the present invention, the simultaneous report is a notification (for example, e-mail notification etc.) instructing a specific action to all security guards in the facility. A notification instructing to gather at a specific time at a specific location is applicable.

  Moreover, the server 1 compares the patrol performance of the guard who carries around the terminal device 2 and patrols the inside of the facility with a preset patrol standard, and analyzes the behavior of the guard based on the comparison result.

  The terminal device 2 receives the simultaneous notification and the prompt message transmitted from the server 1 and confirms reception of the simultaneous report and the prompt message according to the operation input by the security guard (transmits the reception confirmation message to the server 1). To do).

  The server 1 includes a location information acquisition unit 11, a simultaneous notification unit 12, a behavior analysis unit 13, a wireless AP / installation location table 100, a guard / terminal table 101, a location information table 102, a log data storage unit 103, and a reception confirmation table 104. , A reminder confirmation table 105, an equipment table 106, a tour master 107, a departure / return data storage unit 108, and a tour record storage unit 109. The server 1 further includes storage means (not shown) in which correspondence information between the terminal device 2 carried by the security guard and the address of the terminal device 2 is stored.

  The location information acquisition unit 11 acquires location information of the terminal device 2 from the terminal device 2 through a wireless AP (access point), and stores the acquired location information of the terminal device 2 in the location information table 102. Specifically, as shown in FIG. 2, the terminal device 2 carried by the guard 31 is constantly communicating with the server 1 through the wireless AP 30. The wireless AP 30 has a unique MAC address. The location information acquisition unit 11 determines in which wireless AP 30 area the terminal device 2 is located based on the MAC address included in communication data, which will be described later, transmitted from the terminal device 2. For example, as shown in FIG. 2, when the guard 31 moves, the terminal device 2 carried by the guard 31 communicates with a wireless AP 30 that is different from the wireless AP 30 that communicated before the movement. And the positional information acquisition part 11 judges that this guard 31 moved to the area of different wireless AP30 based on the communication data transmitted from the terminal device 2 by this communication.

  The simultaneous reporting unit 12 performs a simultaneous report to the terminal device 2, and when there is a terminal device 2 that does not respond to the simultaneous report, the guard 31 near the guard 31 that carries the terminal device 2 that does not respond. And the prompt message is transmitted to the terminal device 2 carried by the specified security guard 31.

  The behavior analysis unit 13 compares the patrol record of the guard 31 who travels around the facility with the terminal device 2 with the patrol reference stored (set) in the storage means in advance, and based on the comparison result, the guard The behavior of the member 31 is analyzed and an action corresponding to the analysis result is performed.

  In the wireless AP / installation location table 100, correspondence information between the wireless AP and the installation location of the wireless AP is stored in advance. In the guard / terminal table 101, correspondence information between the guard 31 and the terminal device 2 is stored in advance. In the position information table 102, position information of the guard 31 is stored. The log data storage unit 103 stores log data related to the position of the guard 31. The reception confirmation table 104 stores information related to reception confirmation with respect to the simultaneous notification transmitted by the server 1. In the prompt confirmation table 105, information related to the prompt message transmitted by the server 1 is stored.

  In the equipment table 106, information related to the wireless AP provided in the facility and installed in the equipment to be visited by the guard 31 is stored in advance. In the traveling master 107, traveling reference data, which is data serving as a traveling reference for the guard 31 traveling around the facility, is set in advance. The traveling standard is, for example, a route (circulating route) for patroling each facility in the facility, a total traveling time from when the guard 31 starts the tour to the end, a time spent at each facility (monitoring time), etc. Is a standard. The above-mentioned patrol route is, for example, that the security guard 31 starts patrol from the shop in the facility shown in FIG. 3, and the changing room, the telephone exchange room, the rock garden, the hot water room, the clothing warehouse, the direct train room, the vocational training staff, the general affairs This refers to the route from the section to the end of the tour of the accounting section.

  The departure return data storage unit 108 stores correspondence information (departure return data) between the time when the patrol in the facility is started and the time when the tour is completed for each security guard 31 according to, for example, the operation input of the facility manager. . The traveling record storage unit 109 stores information related to the traveling record in the facility by the guard 31.

  The broadcast notification unit 12 includes a broadcast report transmission unit 121, a broadcast notification confirmation standby unit 122, a non-recipient identification unit 123, a reminder message transmission unit 124, a prompt message confirmation standby unit 125, and a non-recipient reception confirmation unit 126. . The broadcast report transmission unit 121 transmits a broadcast report to the terminal device 2. The simultaneous notification confirmation waiting unit 122 waits for a reception confirmation message from the terminal device 2 for the simultaneous notification. The unrecipient identification unit 123 refers to the reception confirmation table 104 and identifies the security guard 31 who has not confirmed the reception of the simultaneous notification (the unconfirmed person of the simultaneous notification). The reminder message transmission unit 124 identifies the guard 31 near the unconfirmed person of the simultaneous report, and transmits the reminder message to the identified guard 31. The prompt message confirmation standby unit 125 waits for a reception confirmation from the terminal device 2 for the prompt message. The unrecipient reception confirmation unit 126 waits for a reception confirmation from the unconfirmed person of the simultaneous notification.

  The behavior analysis unit 13 includes a tour master setting unit 131, an action setting unit 132, a tour performance data generation unit 133, and a determination unit 134. The traveling master setting unit 131 presets, in the traveling master 107, the traveling reference of the guard 31 who travels around the facility according to the operation input by the operator of the server 1.

  The action setting unit 132 includes a range of error rates between a tour reference preset in the tour master 107 and a tour record stored in the tour record storage unit 109, and guards associated with each error rate range. 31 behaviors and information regarding actions to be taken with respect to the behaviors are preset and stored as action information. As the error rate, for example, an error rate related to the traveling time described later and an error rate related to the monitoring time for each facility are set. The error rate related to the traveling time will be described as an example. For example, the behavior of the guard 31 corresponding to the error rate range of + 10% to + 20% and the action to be taken and the person himself / herself (guard) An action to send a report prompting email to the member 31) is set. It sets similarly about the action and action corresponding to the range of other error rates. For example, an action of “no abnormality” and an action of nothing are set corresponding to an error rate range of plus or minus 10%, and a slight omission is made corresponding to an error rate range of −10% to −20%. And actions to pay attention to the person are set. In addition, for example, corresponding to an error rate range of −20% or more, an action of skipping and an action of reporting to the supervisor of the person are set. Further, for example, corresponding to an error rate range of + 20% or more, an action of having an abnormality and an action of reporting to the supervisor of the person are set.

  Further, for example, the error rate related to the monitoring time for each facility will be described. For example, in response to an error rate range of plus or minus 5%, an action of no abnormality and an action of doing nothing are set. Corresponding to the error rate range of -15%, an action of slight omission and an action of paying attention to the person are set. Further, for example, corresponding to an error rate range of −15% or more, an action of skipping and an action of reporting to the supervisor of the person are set. Further, for example, corresponding to the error rate range of + 5% to + 15%, an action of patroling slightly and an action of sending a report prompting mail to the person are set. In addition, for example, an action of occurrence of abnormality and an action of reporting to the supervisor of the person are set corresponding to the range of the error rate of + 15% or more.

  The tour record data generation unit 133 generates information related to the tour results in the facility by the guards 31 and stores the information in the tour record storage unit 109. The determination unit 134 compares the tour reference preset in the tour master 107 with the tour record stored in the tour record storage unit 109, and determines an action to be taken by the facility manager or the like based on the comparison result. Then, the information about the determined action is notified to the facility manager or the like. Specifically, the determination unit 134 calculates the error rate between the tour reference preset in the tour master 107 and the tour performance stored in the tour performance storage unit 109, and is stored by the action setting unit 132. By identifying the action and action corresponding to the calculated error rate in the action information, the action of the guard 31 is analyzed and the action to be taken by the facility manager or the like is determined.

  The terminal device 2 includes a transmission / reception unit 21 and a display unit 22. The transmission / reception unit 21 receives the simultaneous report and the prompt message transmitted from the server 1, and transmits a reception confirmation message for the simultaneous report to the server 1 according to the operation input by the guard 31 (performs reception confirmation). The display unit 22 displays the received simultaneous report and prompt message.

  The functions of the server 1 and each unit described above are realized by a CPU and a program executed on the CPU. The program for realizing the present invention can be stored in a computer-readable recording medium such as a semiconductor memory, a hard disk, a CD-ROM, a DVD, or the like, provided by being recorded in these recording media, or communication. It is provided by transmission / reception using a network via an interface.

  FIG. 4 is a diagram illustrating a data configuration example of the wireless AP / installation location table. The wireless AP / installation location table 100 has a data structure such as a MAC address, an installation location, the latest AP1, the latest AP2,... The latest APn. The MAC address is the MAC address of the wireless AP 30. The installation location is the installation location of the wireless AP 30. The nearest AP1 is the location of the wireless AP 30 installed closest to the radio 30, and the nearest AP2 is the location of the wireless AP 30 installed second closest to the radio 30. APn of the wireless AP 30 indicates the installation location of the wireless AP 30 installed at a position nth closest to the wireless 30.

  FIG. 5 is a diagram illustrating a data configuration example of a guard / terminal table. The guard / terminal table 101 has a data structure such as a terminal device identifier and a guard. The terminal device identifier is identification information for uniquely identifying the terminal device 2, and the guard is the name of the guard 31.

  FIG. 6 is a diagram illustrating a data configuration of the position information table. The position information table 102 is No. , Guards, position, ON / OFF data structure. No. Is the identification number of the data (record) for one line of the position information table 102, the guard is the name of the guard 31, the position is the position of the guard 31, and ON / OFF is a terminal carried by the guard 31 This is information indicating whether the power of the device 2 is ON or OFF.

  FIG. 7 is a diagram illustrating a data configuration example of the log data storage unit. The log data storage unit 103 has a data configuration such as a terminal device identifier, a guard, a communication time, a wireless AP MAC address, and an installation location. The terminal device identifier is identification information for uniquely identifying the terminal device 2, the guard is the name of the guard 31, the communication time is the time (time) of communication with the terminal device 2 corresponding to the terminal device identifier, and the wireless APMAC The address is the MAC address of the wireless AP 30 that mediates communication with the terminal device 2, and the installation location is the installation location of the wireless AP 30.

  FIG. 8 is a diagram illustrating a data configuration example of the reception confirmation table. The reception confirmation table 104 is No. , Transmission time, target person, reception confirmation, and confirmation time. No. Is the identification number of the record in the reception confirmation table 104, the transmission time is the time when the server 1 sends the broadcast message to the terminal device 2, the target person is the name of the guard 31 who is the transmission target of the broadcast message, and the receipt confirmation is , Information indicating whether or not the server 1 has received a reception confirmation message for the simultaneous notification from the security guard 31 (terminal device 2 carried by the guard) ("completed" indicates that it has been received), This is the time when the server 1 has received the reception confirmation message for the simultaneous notification.

  FIG. 9 is a diagram illustrating a data configuration example of the reminder confirmation table. The reminder confirmation table 105 is No. , Transmission time, sender, reception confirmation, non-recipient, location information, and prompt message. No. Is the identification number of the record of the reminder confirmation table 105, the transmission time is the transmission time of the reminder message, the sender is the name of the guard 31 to which the reminder message is to be sent, and the receipt confirmation is the guard 31 for the reminder message. The contents of the receipt confirmation from (OK or NG), the non-recipient has not confirmed the reception of the broadcast message (the reception confirmation message has not been sent to the server 1), the name and location information of the guard 31 The position of the non-recipient and the prompt message are the contents of the prompt message. The OK set in the data item of the reception confirmation indicates that the security guard 31 that has received the prompt message can prompt the non-recipient to confirm the reception of the simultaneous notification. This indicates that the operation was performed on 1. The NG set in the data item “reception confirmation” gives the server 1 a reception confirmation of the content indicating that the guard 31 who received the prompt message cannot prompt the non-recipient to confirm the reception of the broadcast message. It shows that it went to.

  FIG. 10 is a diagram illustrating a data configuration example of the equipment table. The equipment table 106 is No. , Equipment name, installation AP1, installation AP2,. . . It has a data structure such as installation APn. No. Is the identification number of the record in the equipment table 106, the equipment name is the equipment name, the installed AP1 is the first wireless AP 30 installed in the equipment, and the installed AP2 is the second installed in the equipment. The wireless AP 30 and the installed APn are the nth wireless AP 30 installed in the facility. The equipment refers to, for example, a room in the facility.

  FIG. 11 is a diagram illustrating a data configuration example of the traveling master. The traveling master 107 has a No. The data structure includes a round, a traveling time, a monitoring time, and a rounding time for each rounding route from route 1 to route n. No. Is the identification number of the record of the traveling master 107. Regular route 1 to regular route n are patrol regular routes of the guard 31. In the example of the traveling master shown in FIG. 11, the route in which the guard 31 circulates in the order of the route 1, the route 2,..., The route n is the traveling route of the guard 31. As for the patrol, the name of the equipment that the guard 31 visits in each patrol route, and the travel time are the travel time and the surveillance time of the guard 31 required to travel from the equipment to be visited before the equipment to the equipment. This is the time (monitoring time) spent by the guard 31 in the facility. Further, the tour time is the time from when the guard 31 starts the tour to the end of the tour (the total time of travel time and monitoring time in all the tour routes).

  FIG. 12 is a diagram illustrating a data configuration example of the departure / arrival data storage unit. The departure / return data storage unit 108 has a data structure such as a guard, departure time, and return time. The guard is the name of the guard 31, the departure time is the time when the guard 31 starts patrol, and the return time is the time when the guard 31 finishes patrol.

  FIG. 13 is a diagram illustrating a data configuration example of the tour record storage unit. The tour record storage unit 109 has a data structure such as patrol, tour, travel time, monitoring time, and tour time for each tour route from route 1 to route n. The guard is the name of the guard 31, and the route 1 to route n are the patrol route of the guard 31. As for the patrol, the name of the equipment that the guard 31 patrolled in each patrol route, the travel time is the travel time and the monitoring time of the guard 31 required to travel from the equipment to be visited before the equipment to the equipment, This is the time (monitoring time) spent by the guard 31 in the facility. Further, the tour time is the time from when the guard 31 starts the tour to the end of the tour (the total time of travel time and monitoring time in all the tour routes).

  FIG. 14 is a diagram illustrating an example of a position information acquisition process flow of the terminal device by the position information acquisition unit. First, the position information acquisition unit 11 accepts communication from the wireless AP 30 (step S1). Data items such as the identifier of the terminal device, the communication time (communication time) with the terminal device, and the MAC address of the wireless AP 30 that mediates communication with the terminal device, as shown in FIG. Communication data consisting of is accepted.

  Next, the position information acquisition unit 11 analyzes the communication data (step S2), and associates it with the MAC address of the wireless AP 30 in the communication data in the wireless AP / installation location table 100 as shown in FIG. 15B. The designated installation location is specified (step S3). The position information acquisition unit 11 refers to the guard / terminal table 101 as shown in FIG. 15C to identify the guard 31 associated with the identifier of the terminal device in the communication data (step S4). ).

  And the position information acquisition part 11 sets the guard 31 specified in said step S4, the installation place specified in said step S3, and the communication time in communication data to a position information table (step S5). . That is, the guard 31 identified in step S4 is set as a data item called guard in the position information table 102, and the position of the position information table 102 is set with the installation location identified in step S3 as the position of the guard 31. The communication time in the communication data is set in the data item called time in the position information table 102. In step S <b> 5, the position information acquisition unit 11 further sets ON to the data item “ON / OFF” of the position information table 102. The position information acquisition unit 11 updates the position information in the position information table 102 every time communication data is received from the wireless AP 30. Therefore, when the wireless AP 30 is powered off and communication data is not transmitted from the wireless AP 30, the position information is not updated. As a result of the processing in step S5, position information as shown in FIG.

  Next, the position information acquisition unit 11 creates log data (step S6) and stores it in the log data storage unit 103. That is, the position information acquisition unit 11 performs log data as shown in FIG. 15E based on the communication data, the security guard 31 specified in step S4, and the installation location specified in step S3. Create

  The position information acquisition unit 11 refers to the position information table 102 and extracts a record in which the time is not set or a record in which the difference between the set time and the current time (time) is equal to or greater than a predetermined time ( Step S7). The position information acquisition unit 11 determines the extraction result (step S8). That is, it is determined whether or not there is a record in which the time is not set or a record in which the difference between the set time and the current time (time) is equal to or greater than a predetermined time (is applicable).

  If the position information acquisition unit 11 determines that there is no record in which the time is not set or a record in which the difference between the set time and the current time (time) is equal to or greater than the predetermined time, the process ends, and the time If the position information acquisition unit 11 determines that there is a record in which the difference between the set time and the current time (time) is equal to or greater than a predetermined time, the position information acquisition unit 11 performs the power-off determination process. Perform (step S9).

  FIG. 16 is a flowchart showing details of the power-off determination process in step S9 of FIG. The position information acquisition unit 11 determines the time in the record of the position information table 102 extracted in step S7 of FIG. 14 (step S11), and determines whether the time is not set in the record (step S12). When the position information acquisition unit 11 determines that the time is not set in the record, the position information acquisition unit 11 is the terminal device 2 carried by the guard 31 set in the record in which the time is not set. Determines that the power is off from the beginning, and requests the terminal devices of all guards 31 to request the search for the guards 31 and the names of the guards 31 in the records in which the time is not set. Is transmitted (step S13). For example, in step S7 in FIG. 14, when the record in the first row and the record in the second row are extracted from the position information table 102 shown in FIG. It is determined that the terminal device 2 carried by the security guard B in the unrecorded second row record is powered off from the beginning, and a message requesting the search for the security security B is sent to all the security guard 31 terminal devices. Send to.

  When the position information acquisition unit 11 determines that the time is set in the record of the position information table extracted in step S <b> 7 in FIG. 14, the position information acquisition unit 11 refers to the wireless AP / installation location table 100. Then, the wireless AP 30 nearest to the position of the guard 31 in the record in which the time is set is specified (step S14). For example, in step S7 in FIG. 14, if the records in the first row and the second row in FIG. 15F are extracted from the location information table 102, the location information acquisition unit 11 Referring to the wireless AP / installation location table 100 shown, the first time 002 that is the nearest position of the first floor 001 that is the position of the security guard A in the record of the first row in which the time is set is installed. The wireless AP 30 is specified.

  And the positional information acquisition part 11 specifies the guard 31 located in the installation place of the specified radio | wireless AP30, transmits a message with respect to this guard 31 (step S15), and complete | finishes a process. . Specifically, the location information acquisition unit 11 refers to the location information table 102 to identify the security guard 31 at the location of the first floor 002 and to the terminal device carried by the identified security officer 31. On the other hand, a name of security A and a message notifying that the terminal device of security A is in the OFF state are transmitted.

  FIG. 17 is a diagram illustrating an example of a simultaneous notification process flow. First, the broadcast transmission unit 121 included in the broadcast report unit 12 sets the transmission time and the target person in the reception confirmation table 104 as shown in FIG. 18A (step S21). And the simultaneous report transmission part 121 transmits a simultaneous report with respect to all the guards 31 (step S22).

  Next, the simultaneous notification confirmation waiting unit 122 waits for a reception confirmation (message) from the guard 31 (step S23). The simultaneous notification confirmation standby unit 122 determines whether or not reception confirmation has been made within a predetermined time (step S24). When the simultaneous notification confirmation standby unit 122 determines that reception has been confirmed within a certain period of time, the simultaneous notification confirmation standby unit 122 stores data indicating reception confirmation in the reception confirmation table 104 as shown in FIG. “Done” is set in the item, and the time when the reception is confirmed is set in the data item called confirmation time (step S25).

  When the broadcast confirmation waiting unit 122 determines that there has been no reception confirmation within a certain period of time, the non-recipient identification unit 123 refers to the reception confirmation table 104 as shown in FIG. An unchecked guard 31 (security D and security G shown in FIG. 18B) is identified (step S26).

  The reminder message transmission unit 124 determines whether or not the guard 31 with no reception confirmation has been identified (step S27). If the reminder message transmission unit 124 determines that the guard 31 without confirmation of reception has not been identified, the process ends. When the prompt message transmission unit 124 determines that the guard 31 without reception confirmation has been identified, the prompt message transmission unit 124 performs a prompt message transmission process (step S28).

  FIG. 19 is a flowchart showing details of the prompt message transmission process in step S28 of FIG. First, the reminder message transmission unit 124 refers to the position information table 102 and specifies the position of the guard 31 without confirmation of reception (step S31). For example, if the guard D and the guard G are specified as the guard 31 with no reception confirmation in step S26 of FIG. 17, the prompt message transmission unit 124 refers to the position information table shown in FIG. The first floor 004 that is the position and the first floor 007 that is the position of the guard G are specified.

  Next, the prompt message transmission unit 124 refers to the wireless AP / installation location table 100, and the wireless AP 30 installed at the same position as the position specified in step S31 or the nearest position of the specified position. The wireless AP 30 installed at the position is searched (step S32). For example, referring to the wireless AP / installation location table 100 shown in FIG. 4, the wireless AP 30 installed at the position of the identified security D (first floor 004) is the wireless AP 30 installed on the first floor 004. Yes, the wireless AP 30 installed at the position closest to the position of the guard D is the wireless AP 30 installed on the first floor 005. Further, for example, the wireless AP 30 installed at the position of the identified security G (the first floor 007) is the wireless AP 30 installed at the first floor 007, and is installed at a position closest to the position of the security G. The wireless AP 30 is a wireless AP 30 installed on the first floor 006.

  The prompt message transmission unit 124 refers to the position information table 102 and identifies the guard 31 at the installation location of the wireless AP 30 searched in step S31 (step S33). For example, referring to the position information table 102 as shown in FIG. 6, the security C is specified as the security guard 31 on the first floor 004, and the security F is specified as the security guard 31 on the first floor 007.

  Next, the prompt message transmission unit 124 sets the transmission time, the sender, the non-receiver, the location information, and the prompt message in the prompt confirmation table 105 (step S34). For example, in the first record (data on the first line) of the reminder confirmation table 105 shown in FIG. 20 (A), the transmission time is 11:30, the sender (the security guard 31 to be transmitted) is the guard C, Security D as a non-recipient, 1st floor 004 as location information, “Security D is not received” is set as a reminder message, and the second record (data on the second line) has a transmission time of 11:30. , Security F as a sender, security G as a non-recipient, first floor 007 as location information, and “security G is not received” as a reminder message.

  Next, the prompt message transmission unit 124 transmits the prompt message (step S35). For example, a reminder message is transmitted to the guard C and the guard F set as the sender in the reminder confirmation table 105 shown in FIG.

  Next, the reminder message confirmation waiting unit 125 waits for confirmation of receipt of the reminder message (step S36). The reminder message confirmation standby unit 125 determines whether or not the reminder message has been received within a certain time (step S37). If the prompt message confirmation standby unit 125 determines that there is no receipt confirmation of the prompt message within a certain time, the prompt message transmission unit 124 performs an escalation process (step S38). When the reminder message confirmation standby unit 125 determines that the reminder message has been received within a certain period of time, the reminder message transmitter 124 confirms the receipt of the reminder confirmation table 105 as shown in FIG. In the data item, OK or NG is set according to the contents of the reception confirmation, and it is determined whether the reception confirmation is OK for all the senders of the prompt message (step S39). If the prompt message transmission unit 124 determines that the reception confirmation is OK for all senders of the prompt message, the process ends.

  When the reminder message transmission unit 124 determines that there is a security guard 31 whose reception confirmation is NG among the senders of the reminder message, the reminder message transmitter 124 includes the wireless AP / installation location table 100 and the location information. With reference to the table 102, for the position of the unreceived person corresponding to the guard 31 whose reception confirmation is NG, which is set in the reminder confirmation table 105, the guard 31 whose reception confirmation is NG. The security guard 31 at a position close to the next position is identified (step S40).

  For example, the position of the non-receiver (guard G) corresponding to the guard F, which is the guard 31 whose reception confirmation is NG, set in the reminder confirmation table 105 shown in FIG. Therefore, the reminder message transmission unit 124 refers to the wireless AP / installation location table 100 as shown in FIG. 4, and the first floor 006 which is the installation location of the wireless AP 30 nearest to the wireless AP 30 installed on the first floor 007. Then, the first floor 005, which is the installation location of the wireless AP 30 closest to the wireless AP 30 installed once in 007, is extracted. The prompt message transmitting unit 124 refers to the position information table 102 as shown in FIG. 6 and identifies the security F on the first floor 006 and the security E on the first floor 005. Since the identified security F is the security guard 31 whose reception confirmation for the prompt message is NG as described above, the security guard 31 is located next to the security G after the security F. Identified as

  Then, the prompt message transmission unit 124 sets the transmission time, the sender, the non-receiver, the location information, and the prompt message in the prompt confirmation table 105 (step S41). For example, the reminder message transmission unit 124 sets the transmission time of a new reminder message as the outgoing time, sets the guard 31 (security E) identified in step S40 as the sender, and guards G as the non-receiver. , 1st floor 007 is set as the position information, and “Security G is not received” is set as the reminder message.

  Then, returning to step S35, the prompt message transmission unit 124 transmits a prompt message according to the setting content of the prompt confirmation table 105 (step S35).

  FIG. 21 is a flowchart showing details of the escalation process in step S38 of FIG. The prompt message transmission unit 124 transmits a warning message to all the guards 31 (step S100) and performs an optional operation (step S101). The prompt message transmission unit 124 activates, for example, an alarm in the facility or lights a patrol lamp as an optional operation. Further, the prompt message transmission unit 124 may notify an external organization (for example, police, fire department, etc.) of the facility as an optional operation.

  FIG. 22 is a diagram illustrating an example of an analysis process flow of a guard's action by the action analysis unit. First, the tour record data generation unit 133 sorts the log data for each guard 31 (step S51). By the processing in step S51, for example, the log data shown in FIG. 23A becomes log data sorted for each guard 31 as shown in FIG. 23B.

  Next, the tour record data generation unit 133, for example, based on the installation location in the sorted log data as shown in FIG. 23B and the equipment table 106 as shown in FIG. The equipment name corresponding to the guard 31 is specified (step S52). In addition, the patrol result data generation unit 133 determines each guard based on the communication time in the log data shown in FIG. 23B and the departure return data stored in the departure return data storage unit 108 shown in FIG. The travel time and the monitoring time corresponding to 31 are calculated for each equipment name (step S53). Then, the tour record data generation unit 133 adds the equipment name specified in step S52 and the travel time and monitoring time specified in step S53 to the log data shown in FIG. For example, as shown in FIG. 24, data (travel result original data) that is the basis for creating travel result data is created (step S54).

  The traveling record data generating unit 133 creates the traveling record data as shown in FIG. 13 based on the created traveling record original data, and stores it in the traveling record storage unit 109 (step S55). Then, the determination unit 134 performs behavior analysis and action processing of the guard 31 based on the created tour performance data (step S56), and ends the processing.

  FIG. 25 is a flowchart showing details of the security guard behavior analysis and action processing in step S56 of FIG. First, the determination unit 134 compares the route in the tour master 107 with the route in the tour record data stored in the tour record storage unit 109 (step S61). If the determination unit 134 determines that the route in the traveling master 107 is the same as the route in the traveling record data, the process proceeds to step S63. When the determining unit 134 determines that the route in the traveling master 107 is different from the route in the traveling record data, the facility manager should take the action information stored in the action setting unit 132 when the route is different. An action flag (a flag indicating that the action is to be performed) is set for the action (step S62).

  Next, the determination unit 134 compares the monitoring time (actual monitoring time) in the traveling record data with the monitoring time (reference monitoring time) in the traveling master 107 for each equipment unit (step S63). In step S63, the determination unit 134 calculates a monitoring time error rate, which is an error rate related to the monitoring time, according to the formula: monitoring time error rate (%) = (actual monitoring time−reference monitoring time) / reference monitoring time × 100. Then, with reference to the action information stored in the action setting unit 132 in advance, the action and action of the guard 31 corresponding to the monitoring time error rate are determined.

  Then, the determination unit 134 sets an action flag for the determined action (step S64).

  Next, the determination unit 134 compares the tour time (actual tour time) in the tour record data with the tour time (reference tour time) in the tour master 107 (step S65). In step S64, the determination unit 134 calculates a cyclic time error rate, which is an error rate related to the cyclic time, according to the equation: cyclic time error rate (%) = (actual cyclic time−reference cyclic time) / reference cyclic time × 100. Then, referring to the action information stored in advance in the action setting unit 132, the behavior and action of the guard 31 corresponding to the tour time error rate are determined.

  Then, the determination unit 134 sets an action flag for the determined action (step S66).

  Next, the determination unit 134 totals the past performance data for the past several times (for example, n times) (step S67). Then, the determination unit 134 compares the total monitoring time for each facility in the past several times (for example, n times) of traveling results with the monitoring time × n for each facility preset in the traveling master 107 (step) S68). In step S <b> 68, the determination unit 134 is based on the total of the monitoring time for each facility in the past several times (for example, n times) of the traveling results and the monitoring time for each facility × n preset in the traveling master 107. Then, the monitoring time error rate is calculated, and the action and action of the guard 31 corresponding to the monitoring time error rate are determined with reference to the action information stored in the action setting unit 132 in advance.

  Then, the determination unit 134 sets an action flag for the determined action (step S69).

  Next, the determination unit 134 compares the total of the traveling times in the past several times (for example, n times) with the traveling time × n preset in the traveling master 107 (step S70). In step S <b> 70, the determination unit 134 determines the cyclic time error rate based on the total of the tour times in the past several (for example, n) tour results and the tour time × n preset in the tour master 107. And the action and action of the guard 31 corresponding to the cyclic time error rate are determined with reference to the action information stored in the action setting unit 132 in advance.

  The determination unit 134 sets an action flag for the determined action (step S71). And the determination part 134 performs the action according to the action flag set in said step S62, S64, S66, S69, S71 (step S72). In step S <b> 72, the determination unit 134 performs an action to be executed among the actions for which an action flag is set, for example, according to a priority order (for example, importance level A to importance level C) determined in advance for each action. And execute the determined action. For example, if an action flag is set for an action to pay attention to the person and an action to report to the person's superior, and the action to report to the person's superior has a higher priority than the action to pay attention to the person, The determination unit 134 determines an action to be reported to the supervisor of the person as an action to be executed, and executes the determined action.

  It should be noted that several types of aggregated patterns of travel performance data by the determination unit 134 in the above step S67 are prepared, and the determination unit 134 determines the past several times of travel performance data based on the selected total pattern among the prepared total patterns. May be counted. That is, it is possible to select which aggregate pattern is to be selected depending on the business of the industry to which the present invention is applied.

  For example, the determination unit 134 may use an average value for a predetermined number of the latest tour performance data for each guard 31 as the total value of the tour performance data. Further, for example, the determination unit 134 classifies the tour record data for each guard 31 for each weekday, before the holiday, and on the holiday, and uses the average value for the predetermined number of times of the weekday data as the aggregate value of the tour record data. The average value for the predetermined number of times of the data before the holiday may be used as the total value of the tour performance data, and the average value for the predetermined number of times of the holiday data may be used as the total value of the tour performance data.

  In addition, for example, the determination unit 134 may classify the tour performance data by day of the week for each guard 31, and may use an average value of the tour performance data corresponding to the selected day of the week as the aggregate value of the tour performance data. .

  Further, for example, the determination unit 134 classifies the tour performance data according to the presence / absence of a special event (for example, an exhibition at a department store), and the predetermined number of tour performance data determined according to the selection about the presence / absence of the special event. It is good also considering the average value of as a total value of traveling performance data.

  In addition, according to an embodiment of the present invention, the determination unit 134 indicates that any of the error rates calculated in steps S63, S65, S68, and S70 has been negative for a predetermined number of times in the action information. Or when any of the calculated error rates is continuously positive for a predetermined number of times, it may be determined that a minor abnormality has occurred and an action such as personal attention may be executed. .

  As can be understood from the above, the features of the embodiment of the present invention are described as follows.

(Appendix 1) A facility management system comprising a server and a plurality of terminal devices operated by a user who visits the facility,
The server and the plurality of terminal devices are connected via a network,
The server is
Means for acquiring position information of the plurality of terminal devices and storing it in a storage means;
Means for transmitting a simultaneous report to the plurality of terminal devices;
Means for identifying a user who does not have reception confirmation for the broadcast message;
Based on the position information stored in the storage means, the position of the user who does not have the reception confirmation is specified, and the user who is at the same position as the specified position or the position closest to the specified position is specified. And a means for transmitting a prompt message instructing the terminal device of the identified user to prompt a user who does not have the reception confirmation to confirm the reception of the broadcast message. Equipment management system.

(Appendix 2) In the facility management system described in Appendix 1,
The means for transmitting the reminder message further comprises:
Received from the terminal device of the user to whom the reminder message is sent a receipt confirmation indicating that the user is not prompted to confirm receipt of the broadcast message to a user who has not received the broadcast message. The user who is not next to the user to whom the reminder message is sent is identified based on the location information stored in the storage means. And a reminder message is transmitted to the specified user.

(Appendix 3) In the facility management system described in Appendix 1,
The server further analyzes the user's behavior based on a comparison result between the user's patrol reference and the user's patrol results that are stored in the storage means in advance, and according to the analysis result A facility management system comprising a means for performing an action.

(Appendix 4) In the facility management system described in Appendix 3,
The means for performing the action analyzes the user's behavior based on a comparison result between the traveling reference regarding the traveling time of the user and the actual traveling time of the user, and performs an action according to the analysis result. Equipment management system characterized by

(Appendix 5) In the facility management system described in Appendix 3,
The means for performing the action analyzes the user's behavior based on a comparison result between a cyclic reference relating to a monitoring time for each equipment in the facility of the user and a result of the monitoring time of the user, and the analysis result A facility management system characterized by performing actions according to the conditions.

(Appendix 6) A facility management method in a facility management system comprising a server and a plurality of terminal devices that are connected to the server via a network and operated by a user who visits the facility,
The server acquires location information of the plurality of terminal devices and stores the location information in a storage unit;
The server sends a simultaneous report to a plurality of terminal devices,
The server identifies a user who has no confirmation of receipt for the broadcast,
The server specifies the position of the user who has not received the reception confirmation based on the position information stored in the storage means, and is at the same position as the specified position or the position closest to the specified position. The user is identified, and a prompt message is sent to the identified user's terminal device instructing the user who does not have the reception confirmation to confirm the reception of the broadcast message. Equipment management method.

(Appendix 7) In the facility management method described in Appendix 6,
The server indicates that the user cannot prompt the user who does not confirm the reception of the broadcast message to confirm the reception of the broadcast message from the terminal device of the user to whom the prompt message is transmitted. When the reception confirmation is received, based on the position information stored in the storage means, the position of the user who does not have the reception confirmation for the simultaneous notification is closer to the position next to the user to whom the reminder message is transmitted. A facility management method comprising: identifying a user who is present and transmitting a reminder message to the identified user.

(Appendix 8) In the facility management method described in Appendix 6,
The server further analyzes the user's behavior based on a comparison result between the user's patrol reference and the user's patrol results that are stored in the storage means in advance, and according to the analysis result A facility management method characterized by performing the actions.

(Appendix 9) In the facility management method described in Appendix 8,
The server analyzes the user's behavior based on a comparison result between the user's patrol time and the user's tour time, and performs an action according to the analysis result. How to manage equipment.

(Appendix 10) In the facility management method described in Appendix 8,
The server analyzes the user's behavior based on a comparison result between a patrol reference regarding the monitoring time for each equipment in the facility of the user and the actual monitoring time of the user, and according to the analysis result A facility management method characterized by performing actions.

(Supplementary Note 11) A facility management program in a facility management system comprising a server and a plurality of terminal devices connected to the server via a network and operated by a user who circulates in the facility,
In the computer provided in the server,
Processing for acquiring position information of the plurality of terminal devices and storing it in a storage means;
A process of transmitting a simultaneous report to the plurality of terminal devices;
A process of identifying a user who does not have a reception confirmation for the broadcast message;
Based on the position information stored in the storage means, the position of the user who does not have the reception confirmation is specified, and the user who is at the same position as the specified position or the position closest to the specified position is specified. And a process of transmitting a prompt message for instructing a user who has not received the reception confirmation to confirm the reception of the broadcast message to the identified user terminal device. Equipment management program.

(Appendix 12) In the facility management program described in Appendix 11,
In the computer provided in the server,
Received from the terminal device of the user to whom the reminder message is sent a receipt confirmation indicating that the user is not prompted to confirm receipt of the broadcast message to a user who has not received the broadcast message. The user who is not next to the user to whom the reminder message is sent is identified based on the location information stored in the storage means. And a process of transmitting a reminder message to the specified user.

(Appendix 13) In the facility management program described in Appendix 11,
The computer provided in the server further analyzes the user's behavior based on a comparison result between the user's patrol reference and the user's patrol record that tours the facility stored in the storage means in advance, and the analysis An equipment management program that executes a process to perform an action according to the result.

(Appendix 14) In the facility management program described in Appendix 13,
In the computer provided in the server,
Analyzing the user's behavior based on a comparison result between the user's tour time and the actual travel time of the user, and executing a process for performing an action according to the analysis result. Equipment management program.

(Supplementary Note 15) In the facility management program described in Supplementary Note 13,
In the computer provided in the server,
A process of analyzing the user's behavior based on a comparison result between a patrol reference for the monitoring time of each facility in the facility of the user and a result of the monitoring time of the user, and performing an action according to the analysis result An equipment management program characterized in that

  According to the present invention, it is possible to distribute a simultaneous report to all users (for example, security guards) who travel around the facility. As a result, for example, it is possible to improve the work quality of the guards who travel around the facility and the work execution.

  Further, according to the present invention, for example, it is possible to automatically detect an abnormality in the patrol behavior of a guard who patrols around a facility, and to take action on the detected abnormality (for example, report to the supervisor of the guard). This can be done automatically.

DESCRIPTION OF SYMBOLS 1 Server 2 Terminal device 11 Location information acquisition part 12 Simultaneous notification part 13 Behavior analysis part 21 Transmission / reception part 22 Display part 30 Wireless AP
31 Security Guard 100 Wireless AP / Installation Location Table 101 Security Guard / Terminal Table 102 Location Information Table 103 Log Data Storage Unit 104 Reception Confirmation Table 105 Reminder Confirmation Table 106 Equipment Table 107 Travel Master 108 Departure Return Data Storage Unit 109 Travel Performance Storage Unit 121 broadcast notification transmission unit 122 broadcast notification confirmation standby unit 123 non-recipient identification unit 124 reminder message transmission unit 125 prompt message confirmation standby unit 126 non-recipient reception confirmation unit 131 traveling master setting unit 132 action setting unit 133 traveling result data Generation unit 134 determination unit

Claims (6)

A facility management system comprising a server and a plurality of terminal devices carried by users traveling around the facility,
The server and the plurality of terminal devices are connected via a network,
The server is
A first storage means for storing action information for setting an action according to a result of analysis of a tour result of a user with respect to the tour standard, and a tour standard indicating the tour standard in the facility;
Information acquisition means for acquiring position information and time information related to the user's circulation from a terminal device carried by the user traveling in the facility and storing it in a second storage means ;
Based on the positional information and time information related to the tours of the plurality of users stored in the second storage means, the tour performance of each of the plurality of users is obtained, and based on the comparison result between the tour reference and the tour performance. facility management system, characterized in that it comprises a plurality of analyzing the behavior of the user, respectively, behavior analysis means for performing an action corresponding to the plurality of users each act on the action information Te. The information acquisition means, as the time information, stored in the second storage means to obtain the start and end times of circulation of the user,
The behavior analysis means, said second determined the performance of the start time and from the end time stored in the storage means the plurality of users each cyclic time, the cyclic reference indicating the reference of a cyclic time of the facility and wherein said plurality of based on the error of the user each cyclic time of actual analyzes the behavior of the plurality of users each to perform the action corresponding to the action of said plurality of users each on the basis of the action information for The facility management system according to claim 1. The information acquisition means, as the positional information, stored before the second storage unit to obtain location information of a terminal device carried by at Kimegu times,
The behavior analysis means obtains the results of the traveling route of each of the plurality of users from the position information of the terminal device stored in the second storage means, and the behavior analysis means indicates the reference of the traveling route in the facility. analyzing the behavior of the plurality of users each on the basis of the error performance of a cyclic route of the plurality of users, respectively, and performs an action corresponding to the plurality of users each act on the action information The facility management system according to claim 1 or 2. The information acquisition means, as the time information, stored in said second storing means acquires the position time information is obtained of the terminal device to carry in the Tour times,
The behavior analysis means obtains a record of the monitoring time of each facility in the facility visited by each of the plurality of users from the position information and time information of the terminal device stored in the second storage means, and the facility analyzing the behavior of the plurality of users each based on an error of the plurality of users each monitoring time performance against the cyclic reference indicating the reference of the monitoring time of each equipment of the inner, the plurality of on the basis of the action information The equipment management system according to any one of claims 1 to 3, wherein an action corresponding to each user's action is performed. A facility management method in a facility management system comprising a server and a plurality of terminal devices that are connected to the server via a network and carried by a user traveling around the facility,
The server may store a terminal device carried by the user to cycle through the facility, and acquires the position information and time information about the circulation of the user to memorize means,
The server obtains the performance of each of the plurality of users based on the positional information and time information related to the tour of the plurality of users stored in the storage unit ,
The server refers to action information that sets a pre-stored tour standard indicating a tour standard in the facility and an action according to an analysis result of a user's tour performance with respect to the tour standard, and the tour standard and the analyzing the behavior of the plurality of users each on the basis of a comparison result between performance of a plurality of users each cyclic, executes processing to perform an action corresponding to the plurality of users each act on the action information A facility management method characterized by A facility management program in a facility management system comprising a server and a plurality of terminal devices connected to the server via a network and carried by a user who circulates in the facility,
To the server,
Wherein the terminal device carried by the user to cycle through the facility, a processing of storing the acquired and remembers unit location information and time information related to patrol the user,
A process for obtaining a track record of each of the plurality of users based on position information and time information related to the tour of the plurality of users stored in the storage unit ;
Reference is made to a pre-stored tour standard indicating a tour standard in the facility and action information for setting an action according to the analysis result of the user's tour performance with respect to the tour standard, and each of the tour standard and the plurality of users Analyzing a behavior of each of the plurality of users based on a result of comparison with the actual performance of the tour, and executing a process according to the behavior of each of the plurality of users based on the action information. Equipment management program.

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