CN111542003A - Message distribution method and device, electronic equipment and storage medium - Google Patents

Message distribution method and device, electronic equipment and storage medium Download PDF

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Publication number
CN111542003A
CN111542003A CN202010654255.5A CN202010654255A CN111542003A CN 111542003 A CN111542003 A CN 111542003A CN 202010654255 A CN202010654255 A CN 202010654255A CN 111542003 A CN111542003 A CN 111542003A
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message
sending
determining
level
receiver
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郑文轩
支涛
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Beijing Yunji Technology Co Ltd
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Beijing Yunji Technology Co Ltd
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W4/00Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12Messaging; Mailboxes; Announcements
    • GPHYSICS
    • G08SIGNALLING
    • G08BSIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B25/00Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
    • G08B25/01Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium
    • G08B25/016Personal emergency signalling and security systems
    • GPHYSICS
    • G08SIGNALLING
    • G08BSIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B25/00Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
    • G08B25/01Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium
    • G08B25/08Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium using communication transmission lines
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/02Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/50Network services
    • H04L67/52Network services specially adapted for the location of the user terminal
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W4/00Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/90Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Emergency Management (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Computer Security & Cryptography (AREA)
  • Health & Medical Sciences (AREA)
  • Environmental & Geological Engineering (AREA)
  • Public Health (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The application provides a message distribution method, a message distribution device, electronic equipment and a storage medium, which relate to the technical field of communication, wherein the message distribution method comprises the following steps: determining a message receiver according to the authority level of the message; determining a message sending mode according to the emergency level of the message and the message receiving state of the message receiver; and sending the message to a message receiver in a sending mode. The method and the device can send the message to the message receiver in different message sending modes to remind the message receiving and receiving of the emergency degree of the received message, and meanwhile, the method of receiving the message conveniently according to the message receiving is considered, and the message distribution accuracy is improved.

Description

Message distribution method and device, electronic equipment and storage medium
Technical Field
The present application relates to the field of communications technologies, and in particular, to a message distribution method and apparatus, an electronic device, and a storage medium.
Background
At present, a sender of a message sends information to a non-relevant receiver when sending the information, and since the receiver receives many irrelevant messages, there may be a problem that the receiver sometimes ignores an urgent message (for example, information such as a fire occurs in a device) in a large amount of information, that is, there is a low pertinence, that is, low accuracy, of message distribution, and there is interference of the non-relevant message.
Disclosure of Invention
Embodiments of the present application provide a message distribution method, an apparatus, an electronic device, and a storage medium, so as to solve the problems of low pertinence, i.e., low accuracy, and non-related message interference in the current method.
An embodiment of the present application provides a message distribution method, including: determining a message receiver according to the authority level of the message;
determining a sending mode of the message according to the emergency level of the message and the message receiving state of the message receiving party;
and sending the message to the message receiver through the sending mode.
In the implementation process, the message is sent to the message receiver in different sending modes to remind the message receiver of receiving and receiving the emergency degree of the received message, meanwhile, the message receiving mode which is convenient for receiving the message is considered, the message distribution accuracy is improved, the message receiver can set the sending mode of the message according to the self condition, and the receiver is prevented from being interfered by partial irrelevant messages.
Optionally, the determining the sending mode of the message according to the urgency level of the message and the message receiving state of the message receiver includes:
extracting keywords in the content of the message;
determining the emergency level of the message according to the corresponding relation between a preset keyword and the emergency level of the message and the keyword;
and determining the sending mode of the message according to the emergency level of the message and the message receiving state of the message receiving party.
In the implementation process, the emergency level of the message is determined according to the corresponding relation between the preset keywords and the emergency level of the message and the keywords, the message can be sent in different sending modes according to different emergency levels, so that the more urgent message can be sent to a message receiver in a mode with stronger reminding strength such as a telephone, and meanwhile, the receiver can know the emergency degree of the message and can take different countermeasures.
Optionally, the determining the sending mode of the message according to the urgency level of the message and the message receiving state of the message receiver includes:
when the emergency level of the message is an alarm level, determining that the sending mode of the message is a telephone mode;
and when the emergency level of the message is a conventional level, determining that the sending mode of the message is a designated sending mode set in the message receiving state of the message receiving party.
In the implementation process, the message with the warning level needing urgent processing is sent in a telephone mode according to the using habit of the message receiver, so that the probability that the message receiver misses the message can be reduced.
Optionally, the sending the message to the message recipient by the sending method includes:
screening a specified number of specified receivers from the message receivers;
and sending the message to the designated receiver in the sending mode.
In the implementation process, the appointed receivers with the appointed number are screened from the message receivers, so that all the receivers can be prevented from processing the same message, and the resource utilization rate is improved.
Optionally, the sending the message to the message recipient by the sending method includes:
determining first location information of a sender of the message;
when the number of the message receivers is multiple, determining second position information of the multiple message receivers;
determining a target message receiver within a preset distance based on the first location information and the second location information;
and sending the message to the target message receiver within the preset distance by the sending mode.
In the implementation process, the message is sent to the target message receiver within the preset distance by the sending mode, so that the target message can be conveniently received and processed nearby aiming at the message, and the efficiency of corresponding processing according to the message is improved.
Optionally, after the message is sent to the message recipient by the sending method, the method further includes:
when the time length of the message in the unread state is longer than the preset time length, screening a second appointed receiver from the appointed number of message receivers;
sending the message to the second designated recipient.
In the implementation process, a second designated receiver of the message is re-screened and determined after the preset time length is exceeded, and the message is re-sent to other objects meeting the message receiving condition when the message receiver does not feed back for a long time, so that the message is prevented from being in a non-processing state for a long time.
An embodiment of the present application further provides a message distribution apparatus, including: the selecting module is used for determining a message receiver according to the authority level of the message;
the determining module is used for determining the sending mode of the message according to the emergency level of the message and the message receiving state of the message receiving party;
and the sending module is used for sending the message to the message receiver through the sending mode.
In the implementation process, the message is sent to the message receiver in different message sending modes to remind the message receiving and receiving of the emergency degree of the received message, meanwhile, the message receiving and receiving convenience is taken into consideration, the message distribution accuracy is improved, the message receiver can set the message sending mode according to the self condition, and the receiver is prevented from being interfered by part of messages.
Optionally, the determining module is specifically configured to:
extracting keywords in the content of the message;
determining the emergency level of the message according to the corresponding relation between the preset keywords and the emergency level of the message and the keywords;
and determining the sending mode of the message according to the emergency level of the message and the message receiving state of the message receiving party.
In the implementation process, the emergency level of the message is determined according to the corresponding relation between the preset keywords and the emergency level of the message and the keywords, and the message can be sent in different sending modes according to different emergency levels, so that the more urgent message can be sent to a message receiver in a mode with stronger reminding strength such as a telephone, and meanwhile, the receiver can know the emergency degree of the message and can take different countermeasures.
Optionally, the determining module is specifically configured to: when the emergency level of the message is an alarm level, determining that the sending mode of the message is a telephone mode;
and when the emergency level of the message is a conventional level, determining that the sending mode of the message is a designated sending mode set in the message receiving state of the message receiving party.
In the implementation process, the message with the warning level needing urgent processing is sent in a telephone mode according to the using habit of the message receiver, so that the probability that the message receiver misses the message can be reduced.
Optionally, the sending module is specifically configured to: screening a specified number of specified receivers from the message receivers;
and sending the message to the designated receiver in the sending mode.
In the implementation process, the appointed receivers with the appointed number are screened from the message receivers, so that a plurality of receivers can be prevented from processing the same message, and the resource utilization rate is improved.
Optionally, the sending module is specifically configured to: determining first location information of a sender of the message;
when the number of the message receivers is multiple, determining second position information of the message receivers of the multiple message receivers;
determining a target message receiver within a preset distance based on the first location information and the second location information;
and sending the message to the target message receiver within the preset distance by the sending mode.
In the implementation process, the message is sent to the target message receiver within the preset distance by the sending mode, so that the message can be conveniently received and processed nearby aiming at the message, and the efficiency of corresponding processing according to the message is improved.
Optionally, the apparatus further comprises: a reselection module, configured to, when a duration that the message is in an unread state is greater than a preset duration, screen a second designated recipient from the designated number of message recipients;
sending the message to the second designated recipient.
In the implementation process, a second designated receiver of the message is re-screened and determined after the preset time length is exceeded, and the message is re-sent to other objects meeting the message receiving condition when the message receiver does not feed back for a long time, so that the message is prevented from being in a non-processing state for a long time.
The present embodiment also provides a storage medium, in which computer program instructions are stored, and when the computer program instructions are executed by a processor, the steps in any one of the above methods are executed.
The present embodiment also provides an electronic device, where the electronic device includes a memory and a processor, where the memory stores program instructions, and the processor executes the program instructions to perform the steps in any one of the above methods.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are required to be used in the embodiments of the present application will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered as limiting the scope, and that those skilled in the art can also obtain other related drawings based on the drawings without inventive efforts.
It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, it need not be further defined and explained in subsequent figures.
Fig. 1 is a flowchart illustrating steps of a message distribution method according to an embodiment of the present application.
Fig. 2 is a flowchart illustrating a step of determining a message sending method according to an embodiment of the present application.
Fig. 3 is a flowchart of sub-steps of determining a message sending method according to an embodiment of the present disclosure.
Fig. 4 is a flowchart of a step of sending a message to a specified number of specified recipients according to an embodiment of the present application.
Fig. 5 is a flowchart illustrating a step of sending a message based on location information according to an embodiment of the present application.
Fig. 6 is a flowchart of the steps provided in an embodiment of the present application for determining a second designated recipient.
Fig. 7 is a schematic diagram of a message distribution apparatus according to an embodiment of the present application.
Legend: 50-message distribution means; 501-selecting a module; 502-a determination module; 503-a sending module; 504-reselection module.
Detailed Description
The technical solutions in the embodiments of the present application will be described below with reference to the drawings in the embodiments of the present application.
In the description of the present application, it is noted that the terms "first", "second", and the like are used merely for distinguishing between descriptions and are not intended to indicate or imply relative importance.
Additional features and advantages of the application will be set forth in the description which follows, and in part will be obvious from the description, or may be learned by the practice of the embodiments of the application. The objectives and other advantages of the application may be realized and attained by the structure particularly pointed out in the written description and drawings.
An embodiment of the present application provides a message distribution method, which may be applied to an electronic device, for example, a robot, a mobile phone, a tablet computer, a wearable device, and the like, please refer to fig. 1, where fig. 1 is a flowchart illustrating steps of a message distribution method provided in an embodiment of the present application, and the method includes the following steps:
step S1: and determining a message receiver according to the authority level of the message.
It can be understood that, taking the message related to the maintenance department as an example, it is assumed that the authority of the manager of the department in the maintenance department is the manager authority, the authority of the maintenance personnel is the general authority, and different messages in the department correspond to different authority levels, for example, the authority levels of the maintenance statistical data messages of all employees in the maintenance department are the manager authority, and the authority of the fault maintenance reminding message in the maintenance department is the general authority. And when receiving the message with the authority level being the authority of the manager, sending the message to a receiving terminal of the manager, and when receiving the message with the common authority level, sending the message to a receiving terminal of a maintenance worker.
The method has the advantages that different permission levels can be provided in different application scenes, for example, in a typhoon early warning department, the permission level of the extra-large typhoon early warning information is a high-level permission, and the permission level of the common typhoon early warning information is a common permission, so that the information with the permission level of the high-level permission can be accurately sent to a terminal of a high-level leader, and the information with the permission level of the common permission is sent to a terminal of a front-line attendant.
Step S2: and determining the sending mode of the message according to the emergency level of the message and the message receiving state of the message receiving party.
The above-mentioned division manner and naming manner of the permission level are exemplary, including but not limited to this, other division manners and naming manners of the permission level may also be adopted, for example, the permission level may also be divided into a high-level permission, a middle-level permission and a primary permission, or divided into an S-level permission, an a-level permission, a B-level permission and a C-level permission.
It should be noted that the electronic device, for example, the robot may receive information transmitted by a Message Queue Telemetry Transport (MQTT) or a hypertext transfer Protocol (HTTP), such as task information or instructions.
Referring to fig. 2, fig. 2 is a flowchart illustrating a step of determining a message sending method according to an embodiment of the present application. Step S2 is divided into the following substeps:
step S21: keywords in the content of the message are extracted.
Step S22: and determining the emergency level of the message according to the corresponding relation between the preset keywords and the emergency level of the message and the keywords.
Step S23: and determining the sending mode of the message according to the emergency level of the message and the message receiving state of the message receiving party.
Referring to fig. 3, fig. 3 is a flowchart illustrating sub-steps of determining a sending manner of a message according to an embodiment of the present application. Optionally, step S23 is divided into the following sub-steps:
and S231, when the emergency level of the message is the warning level, determining that the sending mode of the message is a telephone mode.
And step S232, when the emergency level of the message is a conventional level, determining the sending mode of the message as a designated sending mode set in the message receiving state of the message receiving party.
The preset keyword may include a designated name of a person, a name of a place, an item or an event, or may be a designated number, a character string, or the like.
The extraction mode of the keywords can adopt a method of 'candidate word generation + classification', the basic idea is to use rules, the rules can be summarized from daily production life, a binary classification model is trained, whether the candidate words are keywords is judged, and the method of 'candidate word generation + classification' is a supervised method and can improve the keyword extraction accuracy.
The extraction method of the keywords can adopt a graph-based ordering model, namely a graph is constructed according to a text, the vertexes are candidate words, when the two candidate words are related, the corresponding two vertexes are connected by a side, the score of each vertex can be solved, and the n candidate words with the highest scores are selected as the keywords.
The relationship between the preset keyword and the emergency level may be set according to the importance level of the transaction corresponding to the preset keyword, for example, the emergency level corresponding to "fire", "earthquake" or the name of an important person may be higher.
Optionally, the sending mode of the message in this embodiment may be a telephone, a short message, an application message push mode, and the like.
The message receiving state is a mode which can receive the message and is selected and set by the message receiver, for example: a "telephony reception" reception state, a "non-telephony reception" reception state. However, when the urgency level is the most urgent level "warning level", the message is transmitted in the transmission method "telephone method" corresponding to the urgency level. When the urgency level is not the highest level "warning level" (e.g., a message of fire, earthquake, etc.), the message reception status set by the message receiver, for example, the message reception status set by the lee worker in the production plant "non-telephone reception", and when the urgency level of the message is "warning level", the message is still transmitted to the lee worker by telephone. When the emergency level of the message is a 'conventional level', the message is sent to the lee worker in a short message or WeChat mode according to the 'non-telephone receiving' message receiving state set by the lee worker.
For example, in a production shop, when a robot for work is engaged in a production activity, when the content of a message is "temperature of machine number 001 in a zone a is too high and a fire alarm is generated", a keyword "fire alarm" is extracted, and an emergency level corresponding to the "fire alarm" is searched for in a correspondence relationship between the keyword summarized in the production activity and the emergency level of the message, for example, the emergency level is "warning level", and it is necessary to transmit "temperature of machine number 001 in a zone a is too high and a fire alarm" by a transmission method of making a call.
The message is sent to the message receiver by adopting a calling mode, the message receiver can easily notice the telephone reminding, the message receiver is prevented from missing the message, and meanwhile, the attention of the message receiver can be aroused. As an embodiment, after notifying a message receiver such as a duty person by telephone, the "temperature of the a-zone 001 machine is too high, fire alarm" may be sent to the a-zone 001 machine by message queue telemetry transmission or hypertext transfer protocol, and after receiving the "temperature of the a-zone 001 machine is too high, fire alarm" the a-zone 001 machine triggers an alarm device according to the "alarm level" after receiving the "temperature of the a-zone 001 machine is too high, fire alarm", for example, displays an alarm message on a display screen, or flashes an alarm red light, or sounds an alarm buzzer. It can be understood that the alarm device can be a part of the A-zone 001 machine, and can also be a display screen, an alarm red light and/or an alarm buzzer sound and the like connected with the A-zone 001 machine.
For another example, in a production plant, when a robot used for work is engaged in a production activity, when the content of a message is "the task of the machine number 001 in the area a is too heavy", the keyword "the task is too heavy", when the content of the message is "the position of the machine number 001 in the area a is deviated", the keyword "the position deviation" is extracted, a message with an emergency level of "the conventional level" which is not a related safety hazard is searched for in the correspondence between the keyword summarized in the production activity and the emergency level of the message, and the message with "the task is too heavy" and "the position of the machine number 001 in the area a is deviated" is sent to a message receiver by a sending mode of sending a short message or a micro message.
When all machines and all message receivers are connected together through a specific micro-messaging applet or a production special application program, the micro-messaging applet or the production special application program needs the registration information of the message receivers and all machines, such as the identification number of the machine, the machine model number, the machine message receiving mode, the identity information of each message receiver, the mobile phone number, the micro-signal and other information, and the information of 'the machine task of the A area 001 is too heavy' and 'the position of the A area 001 is deviated' can be sent to the message receivers through a sending mode of sending the short message or the micro-message in the micro-messaging applet or the production special application program.
In addition, the above-mentioned manner of dividing the emergency level and naming method are also exemplary, but not limited thereto, other manners of dividing the emergency level and naming method may be adopted, such as severe emergency, high emergency, medium emergency, non-emergency, or S-level emergency, a-level emergency, B-level emergency, C-level emergency, etc. The determination strategy of the sender mode of the message may also be adapted accordingly for different emergency ranking methods. Taking the example of dividing the emergency level into "severe emergency, high emergency, moderate emergency, non-emergency", it can be determined that the message is sent in a telephone mode when the emergency level of the message is severe emergency and high emergency. And when the emergency level of the message is moderate emergency and non-emergency, determining that the sending mode of the message is a designated sending mode set by the message receiving state of the message receiving party.
Optionally, in order to avoid unnecessary message reminding, the message receiving status may also be a shift schedule status of the message receiver, and after step S1, the shift schedule information of the message receiver may be further filtered to the message receiver on duty, for example, the lee on tuesday vacation may avoid sending the message to the lee' S terminal.
In another example, for example, in a production plant, when a machine for work is engaged in production activities, when the content of the message is "work load, mileage, and number of failures of machines in each area", the authority level of the message is manager authority, and the urgency level of the message is "non-urgency level", it is possible to select a responsible manager who sends the message to each area by mail.
Continuing with fig. 1, step S3: and sending the message to the message receiver in a sending mode. Referring to fig. 4, fig. 4 is a flowchart illustrating a step of sending a message to a specified number of specified recipients according to an embodiment of the present application. Optionally, step S3 is divided into the following sub-steps:
step S31: a specified number of specified recipients are screened from the message recipients.
Step S32: the message is sent to the intended recipient in a send manner.
For example, in a production workshop, when a message that "the machine task of a zone 001 is too heavy" is sent, 3 of the message receivers are randomly selected as designated receivers, and the message is sent to the 3 designated receivers in a short message manner that "the machine task of a zone 001 is too heavy". The specified number can be set according to the actual number of people in the actual workshop and the number of people on duty. The appointed receivers with the appointed number are selected, so that the message can be prevented from being transmitted to all message receivers meeting the conditions, a large amount of manpower is avoided for reading and processing the same message, and the resource utilization efficiency is improved.
Referring to fig. 5, fig. 5 is a flowchart illustrating a step of sending a message based on location information according to an embodiment of the present application. Optionally, step S3 is divided into the following sub-steps:
step S33: first location information of a sender of a message is determined.
It can be understood that the robot performing the production task in the production workshop is used as a sender of the message through its own positioning device (such as a global positioning system device or module, a beidou positioning device or module), so that the first position information of the sender can be obtained through the positioning device of the sender of the message.
Step S34: and when the number of the message receivers is multiple, determining second position information of the multiple message receivers.
It can be understood that the on-duty staff in the production workshop is used as the message receiver to obtain the second position information of the message receiver through the own positioning device (such as a global positioning system device or module, a Beidou positioning device or module).
Step S35: and determining a target message receiver within a preset distance based on the first position information and the second position information of the plurality of message receivers.
Step S36: and sending the message to a target message receiver within a preset distance by a sending mode.
In steps S35 and S36, the preset distance may be based on a straight distance between the positions of the sender and the message receiver, and may also be based on a travel path determined by the positions of the sender and the message receiver and the distance between the sender and the message receiver to the position of the sender, where the travel path may be a straight line or a curved line, and is a travel path that the message receiver can actually reach the geographical position of the message receiver. And screening message receivers with the length of the travel path between the message receivers being smaller than a preset distance (for example, 100 meters, as the case may be, generally speaking, the larger the working space range is, the larger the preset distance is), taking the message receivers as target message receivers, and sending the message to the target message receivers within the preset distance.
Referring to fig. 6, fig. 6 is a flowchart illustrating steps for determining a second designated recipient according to an embodiment of the present application. Optionally, after the step S3, the message distribution method further includes a step S4, and optionally, the step S4 is divided into the following sub-steps:
step S41: and when the message is in an unread state for a time length longer than a preset time length, screening a second designated receiver from the designated number of message receivers.
Step S42: the message is sent to a second designated recipient.
According to the rule of time priority, if one of the message receivers within the preset distance chooses to receive the message, the state of the message shows the processed state, and when the other one of the message receivers within the preset distance receives the message again, the message is displayed, namely that the other one of the message receivers reads and processes the message, and you do not need to process the message.
If the message is not read by someone after exceeding the preset time, a second specified receiver except for the specified number of message receivers needs to be screened from all the message receivers, for example, in workshop production, the preset time takes 5 minutes as an example, 3 messages are selected to be sent to the message receivers simultaneously, when the message display is not read after exceeding 5 minutes, the other 3 message receivers are selected as the second specified receiver to resend the message, and if the message display is read within 5 minutes according to a time priority rule, the message receiver which processes the message is firstly accepted to perform operation processing on the message. If the message is still unread after 5 minutes, the authority level of the message is changed into 'manager authority', and the message is sent to the terminal of the responsible person. The screening may be a random selection among the message recipients.
In another scenario, in a large mall where the service robot sends a help message to a message receiver, i.e., a staff member, within a preset distance of 100 meters, the service robot searches for WeChat users (typically customers) of non-mall staff members within the vicinity 100 when no staff member responds to the request for more than 3 minutes. If the customer feeds the message back to the staff after receiving the message, the staff immediately goes to the site for processing, and the service robot stops sending the message for seeking help. To prevent excessive message alerts, only one message is sent to different customers every minute. If the service robot fails to respond within a minute, the service robot will automatically send a message to the next customer, and so on.
Referring to fig. 7, fig. 7 is a schematic diagram of a message distribution apparatus according to an embodiment of the present application.
An embodiment of the present application further provides a message distribution apparatus 50, where the message distribution apparatus 50 includes: a selecting module 501, configured to determine a message recipient according to the permission level of the message. The determining module 502 is configured to determine a sending method of the message according to the urgency level of the message and the message receiving status of the message recipient. A sending module 503, configured to send the message to the message recipient in a sending manner.
Optionally, the determining module 502 is specifically configured to: extracting keywords in the content of the message, determining the emergency level of the message according to the corresponding relation between the preset keywords and the emergency level of the message and the keywords, and determining the sending mode of the message according to the emergency level of the message and the message receiving state of the message receiving party.
Optionally, the determining module 502 is specifically configured to: when the urgency level of the message is the warning level, it is determined that the transmission mode of the message is the telephone mode. And when the emergency level of the message is a conventional level, determining that the sending mode of the message is a designated sending mode set in the message receiving state of the message receiving party.
Optionally, the sending module 503 is specifically configured to: and screening a specified number of specified receivers from the message receivers, and sending the message to the specified receivers in a sending mode.
Optionally, the sending module 503 is specifically configured to: determining first location information of a sender of a message; and when the number of the message receivers is multiple, determining second position information of the multiple message receivers. And determining a target message receiver within a preset distance based on the first position information and the second position information of the plurality of message receivers. And sending the message to a target message receiver within a preset distance by a sending mode.
Optionally, the message distribution apparatus 50 further includes: a reselection module 504, configured to, when a duration that the message is in an unread state is longer than a preset duration, screen a second designated recipient from among a designated number of message recipients; the message is sent to a second designated recipient.
The present embodiment also provides a storage medium, in which computer program instructions are stored, and when the computer program instructions are executed by a processor, the steps in the above method are executed.
The present embodiment also provides an electronic device, where the electronic device includes a memory and a processor, where the memory stores program instructions, and the processor executes the program instructions to perform the steps in the foregoing method.
Alternatively, the electronic device may be a Personal Computer (PC), a tablet PC, a smart phone, a Personal Digital Assistant (PDA), or other electronic devices.
To sum up, the embodiment of the present application provides a message distribution method, device, storage medium and electronic device, which relate to the technical field of archaeological communication, and the method includes: determining a message receiver according to the authority level of the message; determining a sending mode of the message according to the emergency level of the message and the message receiving state of the message receiving party; and sending the message to the message receiver through the sending mode.
In the implementation process, the message is sent to the message receiver in different message sending modes to remind the message receiving and receiving of the emergency degree of the received message, and meanwhile, the message distribution accuracy is improved in a mode that the message is convenient to receive according to the message receiving.
In the embodiments provided in the present application, it should be understood that the disclosed apparatus may be implemented in other manners. The apparatus embodiments described above are merely illustrative, and for example, the block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of devices according to various embodiments of the present application. In this regard, each block in the block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams, and combinations of blocks in the block diagrams, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
In addition, functional modules in the embodiments of the present application may be integrated together to form an independent part, or each module may exist separately, or two or more modules may be integrated to form an independent part.
The functions, if implemented in the form of software functional modules and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Therefore, the present embodiment further provides a readable storage medium, in which computer program instructions are stored, and when the computer program instructions are read and executed by a processor, the computer program instructions perform the steps of any of the block data storage methods. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
The above description is only a preferred embodiment of the present application and is not intended to limit the present application, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, improvement and the like made within the spirit and principle of the present application shall be included in the protection scope of the present application.

Claims (10)

1. A method of message distribution, the method comprising:
determining a message receiver according to the authority level of the message;
determining a sending mode of the message according to the emergency level of the message and the message receiving state of the message receiving party;
and sending the message to the message receiver through the sending mode.
2. The method of claim 1, wherein determining the sending mode of the message according to the urgency level of the message and the message receipt status of the message recipient comprises:
extracting keywords in the content of the message;
determining the emergency level of the message according to the corresponding relation between a preset keyword and the emergency level of the message and the keyword;
and determining the sending mode of the message according to the emergency level of the message and the message receiving state of the message receiving party.
3. The method of claim 2, wherein determining the sending mode of the message according to the urgency level of the message and the message receipt status of the message recipient comprises:
when the emergency level of the message is an alarm level, determining that the sending mode of the message is a telephone mode;
and when the emergency level of the message is a conventional level, determining that the sending mode of the message is a designated sending mode set in the message receiving state of the message receiving party.
4. The method of claim 1, wherein said sending the message to the message recipient via the sending means comprises:
screening a specified number of specified receivers from the message receivers;
and sending the message to the designated receiver in the sending mode.
5. The method of claim 1, wherein said sending the message to the message recipient via the sending means comprises:
determining first location information of a sender of the message;
when the number of the message receivers is multiple, determining second position information of the multiple message receivers;
determining a target message receiver within a preset distance based on the first location information and the second location information;
and sending the message to the target message receiver within the preset distance by the sending mode.
6. The method of claim 4, wherein after sending the message to the message recipient via the sending means, the method further comprises:
when the time length of the message in the unread state is longer than the preset time length, screening a second appointed receiver from the appointed number of message receivers;
sending the message to the second designated recipient.
7. A message distribution apparatus, characterized in that the apparatus comprises:
the selecting module is used for determining a message receiver according to the authority level of the message;
the determining module is used for determining the sending mode of the message according to the emergency level of the message and the message receiving state of the message receiving party;
and the sending module is used for sending the message to the message receiver through the sending mode.
8. The apparatus of claim 7, wherein the determining module is specifically configured to:
extracting keywords in the content of the message;
determining the emergency level of the message according to the corresponding relation between the preset keywords and the emergency level of the message and the keywords;
and determining the sending mode of the message according to the emergency level of the message and the message receiving state of the message receiving party.
9. An electronic device comprising a memory having stored therein program instructions and a processor that, when executed, performs the steps of the method of any of claims 1-6.
10. A storage medium having stored thereon computer program instructions for executing the steps of the method according to any one of claims 1 to 6 when executed by a processor.
CN202010654255.5A 2020-07-09 2020-07-09 Message distribution method and device, electronic equipment and storage medium Pending CN111542003A (en)

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