CN113888279A - An order processing method and device - Google Patents

Abstract

The embodiment of the invention discloses an order processing method and device. The method comprises the following steps: receiving a taxi taking request sent by User Equipment (UE) and acquiring taxi taking time of the taxi taking request sent by the UE; obtaining an order cancellation record of the UE within a first preset time period from the taxi taking time, wherein the order cancellation record comprises a terminal corresponding to the order cancellation record; and generating an order according to the taxi taking request, and sending the order to the terminal to receive the order, wherein the terminal to receive the order does not comprise a terminal corresponding to the order cancellation record. The embodiment of the invention aims at the phenomenon that a passenger takes a taxi quickly and then takes the taxi to the same driver after canceling an order, so that both sides are relatively innoxious, and a mode of marking a terminal corresponding to an order canceling record is adopted to shield the terminal when the passenger initiates a taxi taking request next time, so that the situation that the passenger needs to take the taxi for multiple times to find a proper driver is avoided, and the invention has the advantage of improving the order dispatching pertinence.

Description

An order processing method and device

This application is a divisional application of the Chinese patent application with the application number of "201710166511.4" and the title of "An Order Processing Method and Device".

technical field

Embodiments of the present invention relate to the technical field of computer technologies, and in particular, to an order processing method and apparatus.

Background technique

Some existing travel modes, such as taxis, are in the mode of grabbing unicasting orders, that is, when the driver accepts the order, during the driver's itinerary, the order that arrives near the destination as the starting point will be broadcast to improve the efficiency of order taking. There are also some drivers in the automatic dispatch mode, that is, the platform directly dispatches the order to the driver;

In the process of implementing the embodiments of the present invention, the inventor found that some drivers were not suitable for the orders received, which caused the passenger to cancel the order; moreover, after the passenger canceled the order, the same driver may still be called for a quick taxi ride. In this regard, both the driver and the passenger are impatient, wasting both time and resources.

SUMMARY OF THE INVENTION

One purpose of the embodiments of the present invention is to avoid the problem that a passenger cancels an order quickly and then hits the same driver again, resulting in multiple cancellations of the order, and the problem of finding a suitable driver after multiple orders are placed.

An embodiment of the present invention provides an order processing method, including:

Receive a taxi request sent by the user equipment UE, and obtain the taxi time when the UE sent the taxi request;

Acquiring an order cancellation record of the UE within a first preset time period from the taxi-hailing time, where the order cancellation record includes a terminal corresponding to the order cancellation record;

An order is generated according to the taxi-hailing request, and the order is sent to the terminal to be received, where the terminal to be received does not include a terminal corresponding to the order cancellation record.

Preferably, the order cancellation record includes order cancellation reason information;

Correspondingly, the step of sending the order to the terminal to receive the order specifically includes:

According to the order cancellation reason information, the order is sent according to the corresponding preset rule.

Preferably, the order cancellation reason information includes an acceptable waiting time;

Correspondingly, the sending of the order according to the corresponding preset rules according to the order cancellation reason information includes:

obtain information on the origin of the order;

According to the departure information, obtain the terminal whose pick-up time is less than the acceptable waiting time from the terminal to be received;

The order is sent to the terminal.

Preferably, the order cancellation reason information includes an acceptable distance;

Correspondingly, the sending of the order according to the corresponding preset rules according to the order cancellation reason information includes:

obtain information on the origin of the order;

According to the departure place information, obtain a terminal whose distance value from the departure place of the UE is less than the acceptable distance from the terminal to be placed;

The order is sent to the terminal.

Preferably, the method also includes:

If the number of times of order cancellation records by the UE within the second preset time period from the current time point is greater than a preset threshold, the UE is marked as a UE for ordering.

Preferably, before sending the order to the terminal to receive the order, the method further includes:

Determine whether the departure place of the order is the same as the departure place included in the order cancellation record, if so, shield the terminal corresponding to the order cancellation record; if not, attribute the terminal corresponding to the order cancellation record as pending order terminal.

The present invention also provides an order processing device, comprising:

a receiving module, configured to receive the taxi request sent by the user equipment UE, and obtain the taxi time when the UE sends the taxi request;

an acquisition module, configured to acquire the order cancellation record of the UE within the first preset time period from the taxi time, the order cancellation record including the terminal corresponding to the order cancellation record

A sending module, configured to generate an order according to the taxi request, and send the order to a terminal to be taken, where the terminal to take an order does not include a terminal corresponding to the order cancellation record.

Preferably, the order cancellation record includes order cancellation reason information;

Correspondingly, the sending module is configured to send the order according to the corresponding preset rule according to the order cancellation reason information.

Preferably, the order cancellation reason information includes an acceptable waiting time;

Correspondingly, the sending module is specifically configured to obtain the information of the departure place of the order; according to the information of the departure place, obtain the terminal whose pick-up time is less than the acceptable waiting time from the terminal to receive the order; The order is sent to the terminal.

Preferably, the order cancellation reason information includes an acceptable distance;

Correspondingly, the order dispatching module is specifically configured to obtain the departure place information of the order; according to the departure place information, the distance value obtained from the terminal to receive the order and the departure place of the UE is less than the acceptable distance terminal; sending the order to the terminal.

Preferably, the device further comprises: a marking module;

The marking module is configured to mark the UE as an order-swiping UE if it is detected that the number of times of order cancellation records of the UE within the second preset time period from the current time point is greater than a preset threshold.

Preferably, the device further comprises: a shielding module;

The shielding module is used to judge whether the origin of the order is the same as the origin included in the order cancellation record, if so, shield the terminal corresponding to the order cancellation record; if not, cancel the order Record that the corresponding terminal belongs to the terminal to be received.

It can be seen from the above technical solutions that the order processing method and device proposed in the embodiments of the present invention are often used for the phenomenon that both parties are quite helpless when a passenger cancels an order and then quickly takes a taxi and then hits the same driver. The method of marking is to exclude the terminal when the passenger initiates a taxi request next time, so as to prevent the situation that passengers need to place multiple orders to find a suitable driver, which has the advantage of improving the pertinence of dispatching orders.

Description of drawings

The features and advantages of the present invention will be more clearly understood by reference to the accompanying drawings, which are schematic and should not be construed as limiting the invention in any way, in which:

FIG. 1 shows a schematic flowchart of an order processing method provided by an embodiment of the present invention;

FIG. 2 shows a schematic flowchart of an order processing method provided by another embodiment of the present invention;

FIG. 3 shows a schematic flowchart of an order processing apparatus provided by an embodiment of the present invention.

Detailed ways

In order to make the purposes, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments These are some embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative work fall within the protection scope of the present invention.

Some words mentioned in the embodiments of the present invention are illustrated below.

The user equipment (User Equipment, UE for short) mentioned in the embodiments of the present invention refers to a calling service party, such as a passenger in a vehicle car-calling service, a device such as a mobile terminal or a personal computer (Personal Computer, PC for short) used. . Examples include smartphones, personal digital assistants (PDAs), tablets, laptops, carputers, handheld game consoles, smart glasses, smart watches, wearable devices, virtual display devices, or display-enhancing devices such as Google Glass, Oculus Rift, Hololens, Gear VR), etc.

The terminal mentioned in the embodiment of the present invention is a device such as a mobile terminal or a PC terminal used by a service provider, such as a driver in a vehicle car-calling service, used for taking orders. Devices such as those used by call service parties described above. Therefore, in this embodiment, the first terminal is the mobile terminal held by the first driver, the second terminal is the terminal held by the second driver, ..., the Nth terminal is the terminal held by the Nth driver. In this embodiment, in order to distinguish the passenger and the driver, the user equipment UE and the terminal are respectively used to represent devices such as mobile terminals held by the passenger and the driver, respectively.

FIG. 1 shows a schematic flowchart of an order processing method provided by an embodiment of the present invention. Referring to FIG. 1 , the order processing method can be implemented by a server, and specifically includes the following steps:

110. Receive a taxi request sent by the user equipment UE, and obtain the taxi time at which the UE sent the taxi request;

It should be noted that, when the UE sends the taxi request, it will also send the current moment or the scheduled taxi time carried in the taxi request to the server; or the server uses the time when the taxi request is received as the taxi time.

120. Acquire an order cancellation record of the UE within a first preset time period from the taxi-hailing time, where the order cancellation record includes a terminal corresponding to the order cancellation record;

Wherein, the first preset time can be set, such as 30s, 1min, 5min, etc., which is not limited here;

In addition, it should be noted that when receiving a taxi request sent by the user equipment UE, if it is determined that the UE has an order cancellation record within the first preset time period closest to the taxi time, the server will determine this situation as the UE The corresponding passenger is not satisfied with the order receiving terminal corresponding to the order cancellation record, therefore, the terminal is not suitable for the passenger by default, and the terminal is marked according to the identification of the terminal;

It is understandable that, for each terminal, there is a unique corresponding identifier, which is stored in the database of the server, such as a serial number and the like.

130. Generate an order according to the taxi request, and send the order to a terminal to receive an order, where the terminal to receive an order does not include a terminal corresponding to the order cancellation record.

It should be noted that, since it is determined in step 120 that the terminal is not suitable for the UE, and the terminal has been marked, the server will automatically filter out the terminal when dispatching the second order, and select other terminals to be received.

Therefore, in this embodiment, in order to solve the phenomenon that both parties feel helpless by taking a taxi quickly after canceling the order and then hitting the same driver, the method of marking the order receiving terminal corresponding to the order cancellation record is adopted, so that the next time the passenger When a taxi request is initiated, the terminal is excluded to prevent the situation that passengers need to place multiple orders to find a suitable driver, which has the advantage of improving the pertinence of dispatching orders.

In order to further improve the effectiveness and pertinence of dispatching orders, in a feasible embodiment, the order cancellation record includes order cancellation reason information;

Further, the server may send the order according to the corresponding preset rule according to the order cancellation reason information.

It should be noted that, in this embodiment, the order is sent to an appropriate terminal based on the order cancellation reason information fed back by the passengers, so as to prevent the cancellation of the order for the same reason as the previous order cancellation.

It is understandable that the server reasonably arranges the sending range of the order based on the information on the reason for the cancellation of the order returned by the passenger, that is, the terminal to receive the order is screened to avoid the cancellation of the order;

Among them, the order cancellation reason information is the reason for the passenger to cancel the previous order, for example: the waiting time is too much longer than expected, the distance from the order receiving terminal is too far, and so on.

Based on the above-mentioned order cancellation reason information, this embodiment proposes the following preset rules:

Rule 1, if it is detected that the reason for order cancellation is that the passenger believes that the waiting time (pick-up time) exceeds the expected waiting time;

Then the server obtains the origin information carried in the order;

According to the departure information, obtain the terminal whose pick-up time is less than the acceptable waiting time from the terminal to be received;

sending the order to the terminal;

or,

The server obtains the location information of the order receiving terminal according to the identification of the order receiving terminal;

Obtain the pick-up time of the order-taking terminal according to the location information and the departure information in the order;

According to the departure information carried in the order, the terminal whose pick-up time is less than the pick-up time of the order-receiving terminal is selected from the terminals to be received;

The order is dispatched to the filtered terminals.

It should be noted that the pick-up time needs to take into account the actual road conditions and environmental factors, and the specific algorithm is not limited here;

In addition, the departure information carried in the order may be different from the departure information carried in the previous order. Therefore, when screening the terminal to receive the order here, the server re-acquires the departure information carried in the order initiated by the passenger, and Based on this, the screening accuracy can be improved.

It can be seen that the acceptable waiting time is determined by the passenger's choice or the server dispatching the order, but no matter which way the waiting time of the order is less than the waiting time of the previous order.

Rule 2, if it is detected that the reason for order cancellation is that the passenger believes that the distance between the pick-up terminal and himself is too far, the server obtains the departure information carried in the order;

According to the departure place information, obtain from the terminal to be received a terminal whose distance value from the departure place of the UE is less than the acceptable distance value;

The order is sent to the terminal.

It is understandable that the acceptable distance information selected by the passenger is for example: 2km, 4km, etc.; only if the terminal is within this range, the server may dispatch the order to the terminal;

or,

The server obtains the location information of the order receiving terminal according to the identification of the order receiving terminal;

Obtain a first distance value between the order receiving terminal and the departure place of the UE according to the location information and the departure place information in the order;

According to the departure place information of the order, a terminal whose second distance value from the departure place of the UE is smaller than the first distance value is screened out from the terminals to be placed.

Further, the second distance value needs to meet certain requirements before it can be used as an order dispatch terminal. For example, the difference between the second distance value and the first distance value needs to be greater than the preset distance value to be used as an order dispatch terminal; the preset distance value here is an example For: 500m, 1km and so on.

For the above two schemes, if the current order is cancelled again and the order is re-initiated within the preset time, the parameters of the above pick-up time and preset distance value are adjusted. The adjustment scheme is to further reduce the pick-up time and further increase the preset distance value;

For example: when the UE initiates the current order, the server requires 10 minutes for the docking time, if the above situation occurs, the requirements for the docking time are 7 minutes, and so on, the docking time requirements are getting shorter and shorter;

Correspondingly, the requirements for the preset distance value are also similar, which will not be repeated here.

In another feasible embodiment, if it is detected and learned that the number of times of order cancellation records of the UE within the second preset time period closest to the current time point is greater than a preset threshold, the UE is marked as an order-swiping UE.

It is understandable that if the UE is marked as a swiping UE, the order initiated by the UE will not be sent within the preset time, and the preset time here is for example: 30min, 1h, etc.;

In addition, the server may also warn the passenger corresponding to the UE by means of a short message reminder.

FIG. 2 shows a schematic flowchart of an order processing method provided by another embodiment of the present invention. The solution is described in detail below with reference to FIG. 2 :

First, if the server detects that the passenger cancels the order, it sends an order cancellation reason request to the UE. The order cancellation reason request includes a variety of reasons for canceling the order, for example: 1. Negotiate with the driver to cancel the order; 2. It takes too long to wait 3. The driver was too far away to cancel the order; 4. I changed the itinerary;

If the passenger selects the corresponding option, the server executes the corresponding plan when the passenger initiates a new order again;

If the passenger selects option 1, the new order will be dispatched to a terminal other than the terminal to be received.

If the passenger chooses option 2 or 3; send the passenger an option of acceptable waiting time, and the waiting time includes multiple different time values, such as: 5min, 10min, etc.;

And according to the waiting time option selected by the passenger, the terminal to receive the order will be screened; for example: if the waiting time corresponding to the waiting time option selected by the passenger is 5 minutes, the terminal with the pick-up time less than 5 minutes will be screened from the terminals waiting to receive the order; If the waiting time corresponding to the waiting time option selected by the passenger is 10 minutes, the terminal with the pick-up time less than 10 minutes will be screened from the terminals waiting for orders.

or,

According to the acceptable distance information selected by the passenger, for example: 2km, 4km, filter the terminal to be received;

If the passenger chooses option 4, there is no further questioning.

If the passenger does not choose a reason for canceling the order, and a new order is initiated within a preset time, the new order may be dispatched to a terminal other than the terminal to be received.

In order to avoid accidental injury to the terminal, in another feasible embodiment, before sending the latest order initiated by the UE to the terminal to receive the order, the server will also determine whether the origin of the order is the same as that included in the order cancellation record. If it is, it means that the terminal corresponding to the order cancellation record is not suitable for the order initiated by the UE, and the server blocks the terminal corresponding to the order cancellation record; if not, it means that the user should change the boarding point, and the order cancellation record The corresponding terminal may be able to meet the needs of the user. Therefore, the terminal corresponding to the order cancellation record is attributed to the terminal to receive orders, and participates in the server's dispatch of orders.

It can be seen that this embodiment selectively blocks the terminal corresponding to the cancellation record of the order by judging whether the user has changed the pick-up point before dispatching the order, so as to avoid accidental injury due to the rigid blocking of the terminal corresponding to the cancellation of the record of the order.

For the method implementation, for the sake of simple description, it is expressed as a series of action combinations, but those skilled in the art should know that the implementation of the present invention is not limited by the described action sequence, because according to the implementation of the present invention , certain steps may be performed in other orders or simultaneously. Secondly, those skilled in the art should also know that the embodiments described in the specification are all preferred embodiments, and the actions involved are not necessarily necessary for the embodiments of the present invention.

FIG. 3 shows a schematic flowchart of an order processing apparatus provided by an embodiment of the present invention. Referring to FIG. 3, the order processing apparatus includes: a receiving module 31, an obtaining module 32, and a sending module 33; wherein,

The receiving module 31 is configured to receive the taxi request sent by the user equipment UE, and obtain the taxi time when the UE sends the taxi request;

The obtaining module 32 is configured to obtain the order cancellation record of the UE within the first preset time period from the taxi time, and the order cancellation record includes the terminal corresponding to the order cancellation record

The sending module 33 is configured to generate an order according to the taxi-hailing request, and send the order to the terminal to be received, where the terminal to be received does not include a terminal corresponding to the order cancellation record.

It should be noted that after receiving the taxi request sent by the UE, the receiving module 31 acquires the taxi time, and sends the acquired data to the acquiring module 32 and the sending module 33; the acquiring module 32 acquires the first preset time according to the taxi time For the order data in the segment, if it is found that there is an order cancellation record according to the order data, the identifier of the terminal corresponding to the order cancellation record is sent to the sending module 33; Identifies this terminal to send orders to other terminals.

In the embodiment of the present invention, for the phenomenon that both parties are helpless when the passenger cancels the order and hits the same driver quickly, the method of marking the order receiving terminal corresponding to the order cancellation record is adopted, so that the passenger initiates a taxi next time. The terminal is excluded when requesting to prevent the situation where passengers need to place multiple orders to find a suitable driver, which has the advantage of improving the pertinence of dispatching orders.

In this embodiment, the working principle of the sending module 33 is as follows:

First, the sending module 33 reads the order cancellation reason information included in the order cancellation record;

Then, according to the order cancellation reason information, the order is sent according to the corresponding preset rule.

Based on the types of reasons for order cancellation, the preset rules are also different. Examples are as follows:

The reasons for order cancellation include: acceptable waiting time and acceptable distance; based on different information fed back in the previous time, when the passenger initiates a new order, the sending module 33 executes the corresponding plan;

If the reason for order cancellation selected by the passenger is too long and acceptable waiting time information is selected, the sending module 33 executes the following scheme:

Obtain the departure place information carried in the order; according to the departure place information, obtain the terminal whose pick-up time is less than the acceptable waiting time carried in the acceptable waiting time information from the terminal to receive the order; The order is sent to the terminal.

If the reason for order cancellation selected by the passenger is that the distance is too long and acceptable distance information is selected, the sending module 33 executes the following scheme:

Obtain the departure information carried in the order; according to the departure information, the distance value obtained from the terminal to receive the order and the departure of the UE is less than the acceptable distance carried in the acceptable distance information. A terminal that accepts distance values; sends the order to the terminal.

In order to further improve the effectiveness of this solution and prevent people from riding on it, the device further includes: a marking module 34;

The marking module 34 is configured to mark the UE as an order-swiping UE if it is detected that the number of times of order cancellation records of the UE within the second preset time period closest to the current time point is greater than a preset threshold.

In order to avoid accidental injury to the terminal, the device further includes: a shielding module for judging whether the origin of the order is the same as the origin included in the order cancellation record, and if so, shielding the corresponding origin of the order cancellation record terminal; if not, the terminal corresponding to the order cancellation record is attributed to the terminal to be received.

As for the device implementation, since it is basically similar to the method implementation, the description is relatively simple, and for the relevant part, please refer to the partial description of the method implementation.

It should be noted that, in each component of the device of the present invention, the components are logically divided according to the functions to be implemented, but the present invention is not limited to this, and each component can be re-divided as required or a combination.

Various component embodiments of the present invention may be implemented in hardware, or in software modules running on one or more processors, or in a combination thereof. In this device, the PC controls the device or device remotely through the Internet, and precisely controls each operation step of the device or device. The present invention can also be implemented as apparatus or apparatus programs (eg, computer programs and computer program products) for performing part or all of the methods described herein. The program implementing the present invention in this way can be stored on a computer readable medium, and the files or documents generated by the program can be counted, generate data reports and cpk reports, etc., and can perform batch testing and statistics on power amplifiers. It should be noted that the above-described embodiments illustrate rather than limit the invention, and that alternative embodiments may be devised by those skilled in the art without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. The invention can be implemented by means of hardware comprising several different elements and by means of a suitably programmed computer. In a unit claim enumerating several means, several of these means may be embodied by one and the same item of hardware. The use of the words first, second, and third, etc. do not denote any order. These words can be interpreted as names.

Although the embodiments of the present invention have been described with reference to the accompanying drawings, various modifications and variations can be made by those skilled in the art without departing from the spirit and scope of the present invention, and such modifications and variations all fall within the scope of the appended claims within the limits of the requirements.

Claims (10)

1. An order processing method, characterized in that, comprising: receiving a taxi request sent by the user equipment UE, and obtaining the taxi time when the UE sent the taxi request; acquiring an order cancellation record of the UE within a first preset time period from the taxi-hailing time, where the order cancellation record includes an order receiving terminal corresponding to the order cancellation record; An order is generated according to the taxi request, and the order is dispatched, wherein, when the order is dispatched, the order receiving terminal corresponding to the order cancellation record is selectively shielded according to the attribute of the order. 2. The method according to claim 1, wherein the order cancellation record comprises order cancellation reason information; Correspondingly, the step of sending the order to the terminal to receive the order specifically includes: According to the order cancellation reason information, the order is sent according to the corresponding preset rule. 3. The method according to claim 2, wherein the order cancellation reason information comprises an acceptable waiting time; Correspondingly, sending the order according to the corresponding preset rules according to the order cancellation reason information includes: obtain information on the origin of the order; According to the departure location information, obtain the terminal whose pick-up time is less than the acceptable waiting time from the terminal to be received; The order is sent to the terminal. 4. The method according to claim 2, wherein the order cancellation reason information comprises an acceptable distance; Correspondingly, sending the order according to the corresponding preset rules according to the order cancellation reason information includes: obtain information on the origin of the order; According to the departure place information, obtain a terminal whose distance value to the departure place of the UE is less than the acceptable distance from the terminal to be received; The order is sent to the terminal. 5. The method according to any one of claims 1-4, wherein the method further comprises: If the number of times of order cancellation records of the UE within the second preset time period from the current time point is greater than a preset threshold, the UE is marked as a UE for order swiping. 6. The method according to any one of claims 1-4, wherein selectively shielding the order receiving terminal corresponding to the order cancellation record according to the attribute of the order comprises: Determine whether the departure place of the order is the same as the departure place included in the order cancellation record, if so, shield the terminal corresponding to the order cancellation record; if not, attribute the terminal corresponding to the order cancellation record as pending order terminal. 7. The method according to claim 1, wherein the method further comprises pre-marking the order receiving terminal corresponding to the order cancellation record. 8. An order processing device, comprising: a receiving module, configured to receive the taxi request sent by the user equipment UE, and obtain the taxi time when the UE sends the taxi request; an acquisition module, configured to acquire the order cancellation record of the UE within the first preset time period from the taxi time, the order cancellation record including the terminal corresponding to the order cancellation record The sending module is configured to generate an order according to the taxi request, and deliver the order to the order, wherein, when the order is delivered, selectively block the access corresponding to the order cancellation record according to the attribute of the order. single terminal. 9. An electronic device comprising a memory and a processor, wherein the memory is used to store one or more computer program instructions, wherein the one or more computer program instructions are executed by the processor to achieve The method of any of claims 1-7. 10. A computer-readable storage medium, wherein a computer program is stored in the computer-readable storage medium, and when the computer program is executed by a processor, the method according to any one of claims 1-7 is implemented .

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