CN114581191A - Method for improving binding order efficiency of instant vehicle - Google Patents
Method for improving binding order efficiency of instant vehicle Download PDFInfo
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- CN114581191A CN114581191A CN202210227042.3A CN202210227042A CN114581191A CN 114581191 A CN114581191 A CN 114581191A CN 202210227042 A CN202210227042 A CN 202210227042A CN 114581191 A CN114581191 A CN 114581191A
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- G06Q30/00—Commerce
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- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/40—Business processes related to the transportation industry
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Abstract
The invention discloses a method for improving the efficiency of a binding order by using an instant vehicle, which comprises the following steps: s1 receives the order request of the user and sends the order information to the order system; s2 calls the order system to order, generates order number and returns to the platform agent layer; s3, calling a dispatching system, screening drivers meeting dispatching conditions, and finishing order binding; s4, based on order placing information and order dispatching conditions, the cancelled orders are processed, the method is suitable for the technical field of network appointment vehicles, the driver transport capacity is guaranteed while the effective order binding rate is improved, and the flow after the orders are cancelled is more reasonable; the rights and interests of a driver and passengers are guaranteed, the acceptance of the driver and the passenger on the platform is improved, the order dispatching strategy after the order is cancelled is perfected, the situation that the driver cannot serve due to vehicle faults is avoided, the effective order binding rate and the utilization rate of the driver are improved, the risk that the passenger places the order again after cancelling the order and binds the original driver is avoided, the order is cancelled again, the effective order binding rate is improved, and meanwhile, the user experience is improved.
Description
Technical Field
The invention belongs to the technical field of network appointment vehicles, and particularly relates to a method for improving the efficiency of a binding order by using an instant vehicle.
Background
When the instant order of the online taxi appointment is dispatched to screen drivers, the drivers are selected according to the automatic radius, then the drivers are filtered by a driver filter, finally the drivers are bound, and passengers initiate to cancel the order under the service state; and the driver initiates the order cancellation under the service waiting state. The passenger order is cancelled successfully, and the passenger order is placed again; and after the driver cancels the order successfully, a new order is generated.
However, the prior art has the following technical disadvantages:
the method comprises the following steps that 1, a passenger A places an instant order, after a driver A successfully binds the order, the passenger A places the order again after canceling the order, the driver A still can bind the instant order of the passenger A, the experience of the passenger A is not good, and the passenger A is easy to complain;
2. the method comprises the steps that a passenger A places an instant order, the driver A binds the order successfully, the driver initiates an order cancellation under a service waiting state, a cancellation reason (vehicle fault or travel conflict) is selected, a new order is generated after the cancellation is successful, the new order is automatically dispatched for the system (the passenger is still the passenger A), the driver can not normally service at present due to the fact that the driver selects the order (the vehicle fault or the travel conflict), if the driver is dispatched again, the driver can cancel the order again, the experience is not good for the driver and the passenger, and the customer complaint can be caused.
Disclosure of Invention
The invention aims to overcome the defects of the prior art and provide a method for improving the binding list efficiency by using an instant vehicle.
In order to achieve the purpose, the invention adopts the following technical scheme:
a method for improving binding list efficiency by using an instant vehicle comprises the following steps:
s1 receives the order request of the user and sends the order information to the order system;
s2 calls the order system to order, generates order number and returns to the platform agent layer;
s3, calling a dispatching system, screening drivers meeting dispatching conditions, and finishing order binding;
s4, based on the order placing information and the order dispatching condition, the cancelled order is processed.
Preferably, in step S1, the order information includes: order number, getting-on/off address and city car using time.
Preferably, in step S3, the order dispatching condition includes: type of service, city, radius range.
Preferably, in step S4, the processing the cancelled order includes: passenger cancel flow processing and driver cancel flow processing.
Preferably, the passenger cancellation process includes that after the driver successfully binds the order, the passenger initiates a cancellation order and confirms the cancellation in a waiting service state.
Preferably, the passenger cancellation flow process includes:
the cancellation is successful, the passenger places an order again, and requests an order dispatching system through an agent layer;
the order dispatching system screens drivers meeting the conditions, judges whether order cancellation exceeds one hour, and filters out original order drivers if the order cancellation does not exceed one hour;
screening out drivers meeting the conditions, and sending a list-grabbing notice;
the driver of the new order is successfully bound and starts the service.
Preferably, the driver cancellation procedure includes: the passenger successfully places the order, the driver successfully binds the order, and in the service waiting state, the driver initiates an order cancellation, selects a cancellation reason and clicks to confirm the cancellation.
Preferably, the driver cancellation process includes:
after the driver successfully cancels, the driver requests the agent layer again to send the order service, and the order sending system automatically generates a new order;
the order dispatching system determines whether the order cancellation is for more than one hour, and if not, filters out the driver when a new order is generated.
In summary, due to the adoption of the technical scheme, the invention has the beneficial effects that:
in the invention, a dispatching strategy of instant dispatching is newly added, passengers place orders and drivers receive orders, at nodes of waiting for service, having departed and the like, the passengers cancel the orders, the drivers cancel the orders and walk different dispatching strategies in different scenes, when new orders are generated after the orders are cancelled, the drivers which do not accord with the current order conditions are optimally filtered through the new dispatching strategy, the effective order binding rate is improved, the transport capacity of the drivers is ensured, and the flow after the orders are cancelled is more reasonable; the rights and interests of drivers and passengers are guaranteed, and the acceptance of drivers and passengers on the platform is improved.
The invention perfects the order dispatching strategy after canceling the order, avoids the condition that the driver can not service due to vehicle faults, and improves the effective order binding rate and the utilization rate of the driver.
According to the invention, the risk that the passenger cancels the order again after placing the order again and binding the original driver is avoided, the effective order binding rate is improved, and the user experience is also improved.
Drawings
FIG. 1 is a flow chart illustrating passenger cancellation in an efficient method for lifting a bind order with a vehicle on demand according to the present invention;
FIG. 2 is a flow chart of the driver cancellation in an efficient method for lifting a waybill in an instant vehicle according to the present invention.
Detailed Description
The following describes a specific embodiment of an efficient method for lifting a binding slip by an instant car according to the present invention with reference to fig. 1-2. The method for efficiently lifting the binding list by the instant vehicle is not limited to the following embodiments.
Example 1:
this embodiment provides a specific implementation of a method for efficiently lifting a binding slip by an instant car, as shown in fig. 1-2, including the following steps:
s1 receives the order placing request of the user and sends the order placing information to the order system;
s2 calls the order system to order, generates order number and returns to the platform agent layer;
s3, calling a list dispatching system, screening drivers meeting the list dispatching conditions, and finishing list binding;
s4, based on the order placing information and the order dispatching condition, the cancelled order is processed.
Further, in step S1, the order information includes: order number, getting-on/off address and city car using time.
Further, in step S3, the dispatching condition includes: type of service, city, radius range.
Further, in step S4, the cancelled order is processed, which includes: passenger cancel flow processing and driver cancel flow processing.
Further, the passenger canceling process comprises the steps that after the driver successfully binds the order, the passenger initiates a cancellation order and confirms the cancellation in a waiting service state.
Further, as shown in fig. 1, the passenger cancels the flow processing, which includes:
the cancellation is successful, the passenger places an order again, and requests an order dispatching system through an agent layer;
the order dispatching system screens drivers meeting the conditions, judges whether order cancellation exceeds one hour, and filters out original order drivers if the order cancellation does not exceed one hour;
screening out drivers meeting the conditions, and sending a ticket grabbing notice;
the driver of the new order is successfully bound and starts the service.
Further, the driver cancels the process, including: the passenger successfully places the order, the driver successfully binds the order, and in the service waiting state, the driver initiates an order cancellation, selects a cancellation reason and clicks to confirm the cancellation.
Further, as shown in fig. 2, the driver cancels the flow processing, which includes:
after the driver successfully cancels, the driver requests the agent layer again to send the order service, and the order sending system automatically generates a new order;
the order dispatching system determines whether the order cancellation is for more than one hour, and if not, filters out the driver when a new order is generated.
By adopting the technical scheme:
aiming at a cancellation order initiated by a passenger and a cancellation order initiated by a driver, a new dispatching strategy is adopted: in a specific rule, after a passenger initiates an order cancellation, the passenger places an order again for one hour (time can be allocated) without giving an order grabbing notice to the original driver (filtering the driver) so as to improve the user experience on the premise of ensuring the driving capacity of the driver; and (3) the driver cancels the order, when the cancellation reason is selected to be the vehicle fault or the travel conflict, the order is not dispatched to the driver within one hour (the time can be allocated), and after the customer service confirms the condition, the driver returns to normal and dispatches the order again. After the driver cancels the order, the driver generates a new order to be dispatched to other drivers meeting the conditions after canceling the order, so that the order binding efficiency is improved, and the user experience is improved.
In order to solve the problems of reduced transport capacity and user experience caused by the fact that a passenger or a driver cancels an order after a driver takes an order when the taxi is on the internet, the rights and interests of the passenger and the driver can be better guaranteed by using a new order cancellation strategy, the recognition degree of the passenger and the driver is improved, the normal business requirements of the driver are met, the customer complaints caused by the order cancellation can be reduced, the reasonable utilization rate of the driver is improved, the pressure of customer service personnel is relieved, and the recognition degree of a platform is improved.
The foregoing is a more detailed description of the invention in connection with specific preferred embodiments and it is not intended that the invention be limited to these specific details. For those skilled in the art to which the invention pertains, several simple deductions or substitutions can be made without departing from the spirit of the invention, and all shall be considered as belonging to the protection scope of the invention.
Claims (8)
1.A method for improving the efficiency of binding orders by an instant vehicle is characterized by comprising the following steps:
s1 receives the order placing request of the user and sends the order placing information to the order system;
s2 calls the order system to order, generates order number and returns to the platform agent layer;
s3, calling a dispatching system, screening drivers meeting dispatching conditions, and finishing order binding;
s4, based on the order placing information and the order dispatching condition, the cancelled order is processed.
2. The method for improving the efficiency of binding orders by using the car instantly as claimed in claim 1, wherein in the step S1, the ordering information comprises: order number, getting-on/off address and city car using time.
3. The method for improving the binding efficiency of the instant vehicle as claimed in claim 1, wherein: in step S3, the order dispatching condition includes: type of service, city, radius range.
4. The method for improving the binding efficiency of the instant vehicle as claimed in claim 1, wherein: in step S4, the processing of the cancelled order includes: passenger cancel flow processing and driver cancel flow processing.
5. The method for improving the binding list efficiency of the instant car as claimed in claim 4, wherein: and the passenger canceling process comprises the steps that after the driver successfully binds the order, the passenger initiates a cancellation order and confirms the cancellation in a service state.
6. The method for improving the binding efficiency of the instant vehicle as claimed in claim 5, wherein: the passenger cancellation flow process includes:
the cancellation is successful, the passenger places an order again, and requests an order dispatching system through an agent layer;
the order dispatching system screens drivers meeting the conditions, judges whether the order cancellation exceeds one hour, and filters out the original order drivers if the order cancellation does not exceed one hour;
screening out drivers meeting the conditions, and sending a ticket grabbing notice;
the driver of the new order is successfully bound and starts the service.
7. The method for improving the binding efficiency of the instant vehicle as claimed in claim 4, wherein: the driver cancels the process, including: the passenger successfully places the order, the driver successfully binds the order, and in the service waiting state, the driver initiates an order cancellation, selects a cancellation reason and clicks to confirm the cancellation.
8. The method for improving the efficiency of binding orders for the instant car as claimed in claim 7, wherein: the driver cancellation process includes:
after the driver cancels successfully, the driver requests the agent layer again to send the order service, and the order sending system automatically generates a new order;
the order dispatching system determines whether the order cancellation is for more than one hour, and if not, filters out the driver when a new order is generated.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210227042.3A CN114581191A (en) | 2022-03-08 | 2022-03-08 | Method for improving binding order efficiency of instant vehicle |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210227042.3A CN114581191A (en) | 2022-03-08 | 2022-03-08 | Method for improving binding order efficiency of instant vehicle |
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| CN114581191A true CN114581191A (en) | 2022-06-03 |
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| CN202210227042.3A Pending CN114581191A (en) | 2022-03-08 | 2022-03-08 | Method for improving binding order efficiency of instant vehicle |
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Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN108596411A (en) * | 2017-03-14 | 2018-09-28 | 北京嘀嘀无限科技发展有限公司 | Net about vehicle order allocation method and device |
| CN108629642A (en) * | 2017-03-20 | 2018-10-09 | 北京嘀嘀无限科技发展有限公司 | A kind of order processing method and device |
| CN109711942A (en) * | 2018-12-28 | 2019-05-03 | 湖北汇盾传媒有限公司 | The method for avoiding net from constantly cancelling an order when about going on a journey |
| CN111008792A (en) * | 2019-12-24 | 2020-04-14 | 北京三快在线科技有限公司 | Order distribution method, device, server and storage medium |
| CN113705843A (en) * | 2021-09-07 | 2021-11-26 | 首约科技(北京)有限公司 | Menu hall strategy method for reserving menu dispatch |
| CN113902201A (en) * | 2021-10-15 | 2022-01-07 | 首约科技(北京)有限公司 | Optimization method for detecting conflict list of taxi booking drivers |
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2022
- 2022-03-08 CN CN202210227042.3A patent/CN114581191A/en active Pending
Patent Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108596411A (en) * | 2017-03-14 | 2018-09-28 | 北京嘀嘀无限科技发展有限公司 | Net about vehicle order allocation method and device |
| CN108629642A (en) * | 2017-03-20 | 2018-10-09 | 北京嘀嘀无限科技发展有限公司 | A kind of order processing method and device |
| CN113888279A (en) * | 2017-03-20 | 2022-01-04 | 北京嘀嘀无限科技发展有限公司 | Order processing method and device |
| CN109711942A (en) * | 2018-12-28 | 2019-05-03 | 湖北汇盾传媒有限公司 | The method for avoiding net from constantly cancelling an order when about going on a journey |
| CN111008792A (en) * | 2019-12-24 | 2020-04-14 | 北京三快在线科技有限公司 | Order distribution method, device, server and storage medium |
| CN113705843A (en) * | 2021-09-07 | 2021-11-26 | 首约科技(北京)有限公司 | Menu hall strategy method for reserving menu dispatch |
| CN113902201A (en) * | 2021-10-15 | 2022-01-07 | 首约科技(北京)有限公司 | Optimization method for detecting conflict list of taxi booking drivers |
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