CN114239892A - Method for guaranteeing driver to cancel order right - Google Patents
Method for guaranteeing driver to cancel order right Download PDFInfo
- Publication number
- CN114239892A CN114239892A CN202111560508.3A CN202111560508A CN114239892A CN 114239892 A CN114239892 A CN 114239892A CN 202111560508 A CN202111560508 A CN 202111560508A CN 114239892 A CN114239892 A CN 114239892A
- Authority
- CN
- China
- Prior art keywords
- order
- driver
- passenger
- vehicle
- customer service
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 18
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000012544 monitoring process Methods 0.000 description 1
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/22—Indexing; Data structures therefor; Storage structures
- G06F16/2282—Tablespace storage structures; Management thereof
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
- G06Q30/0637—Approvals
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/40—Business processes related to the transportation industry
Landscapes
- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Tourism & Hospitality (AREA)
- Strategic Management (AREA)
- Marketing (AREA)
- General Business, Economics & Management (AREA)
- Economics (AREA)
- Human Resources & Organizations (AREA)
- Development Economics (AREA)
- Accounting & Taxation (AREA)
- Finance (AREA)
- Software Systems (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Entrepreneurship & Innovation (AREA)
- Data Mining & Analysis (AREA)
- Databases & Information Systems (AREA)
- General Engineering & Computer Science (AREA)
- Health & Medical Sciences (AREA)
- General Health & Medical Sciences (AREA)
- Primary Health Care (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention provides a guarantee method for canceling an order right of a driver, which comprises the following steps: at the entrance of the network car booking platform, a user places an order, and the network car booking platform agent layer assembles an order information request order system; after the order is successfully placed, returning to the network appointment platform agent layer order number; the network appointment platform agent layer receives the order number returned by the order system and assembles order information to request the order; the order dispatching system receives the order dispatching request and screens drivers; the driver successfully takes the order, starts service and confirms that the preset boarding point is reached; the driver contacts the passenger, and if the driver can not contact the passenger, the number of times that the driver actively calls the passenger is obtained as the number of active contact times; and determining that the driver outbound passenger successfully cancels the order according to the active contact times without deducting the related rights and interests of the driver. The method and the system solve the problem that after a vehicle booking driver on the internet takes an order, the right of the driver is guaranteed under the condition that the passenger cannot be connected, improve the recognition degree of the driver, and relieve the pressure of customer service staff.
Description
Technical Field
The invention relates to the field of online taxi booking, in particular to a guarantee method for canceling an order right of a driver.
Background
Under the background of the current online booking, the online booking platform is mainly based on users, so that for a driver, the user places an order, the driver end does not cancel an order entrance after the driver receives the order, and after the driver places an order for a passenger who cannot serve the order when meeting special conditions, the driver cannot contact the passenger after arriving at a destination due to a mobile phone signal; after the passenger places an order, the passenger does not want to use the vehicle for other reasons, but the passenger cancels the order and can take the consumption, so that the passenger does not cancel the order intentionally and the driver cancels the order; after the driver takes the order, the driver arrives at the destination and contacts the passenger, and the passenger does not answer the phone and cannot service the order. When the above situations are met, the current means is mainly that a driver contacts customer service staff, manual service is carried out to inform the situation, the customer service cancels the order, and a large amount of customer service resources are occupied at the peak of the order, so that the working efficiency of the customer service staff is influenced.
When a driver encounters the condition that a passenger cannot be contacted, the driver can increase the incoming line pressure of the platform customer service and has low efficiency because the driver cannot operate to cancel the order and contact the platform customer service to cancel the order. The platform itself does not guarantee the driver to cancel the right of order, is not friendly to the driver, and is easy to cause the loss of transport capacity.
Disclosure of Invention
In view of the above, the present invention has been made to provide a driver cancellation security method that overcomes or at least partially solves the above problems.
According to an aspect of the present invention, there is provided a safeguard method for a driver to cancel an order right, the safeguard method including:
a user places an order at an entrance of a network car booking platform, and the network car booking platform agent layer is assembled with an order information request order system;
after the order is successfully placed, returning to the network appointment platform agent layer order number;
the network appointment platform agent layer receives the order number returned by the order system and assembles order information to request the order;
the order dispatching system receives an order dispatching request and screens drivers;
the driver successfully takes the order, starts service and confirms that the preset boarding point is reached;
the driver contacts the passenger, and if the driver can not contact the passenger, the number of times that the driver actively calls the passenger is obtained as the number of active contact times;
and determining that the driver outbound passenger successfully cancels the order according to the active contact times without deducting the related rights and interests of the driver.
Optionally, the ordering information includes: the network booking platform orders, the city, the longitude and latitude of getting on and off the vehicle, the time for booking the vehicle and the basic information of the passenger.
Optionally, the obtaining the number of times that the driver actively calls the passenger is the number of active contacts further includes:
judging whether the number of active contacts exceeds 2; if yes, the driver is described to actively contact the passenger, and the passenger service system is called to make an outbound call to the passenger; otherwise, prompting the driver: the system detects that the number of times that you contact the user is small, and asks to contact the user for multiple times.
Optionally, the calling the customer service system to call the passenger out specifically includes:
the customer service system automatically calls out to make a call to the passenger and judges whether the passenger answers within 60 seconds;
when the passenger does not answer within 60 seconds, the customer service records that the outgoing call records that the passenger does not answer, and the system cancels the order at the same time;
the passenger answers the call within 60 seconds, voice broadcasting is carried out, the passenger selects whether the order continues to use the vehicle, if the vehicle continues to be used, the driver is informed that the passenger continues to use the vehicle, and the passenger asks for patience waiting; if the vehicle is cancelled, the system cancels the order, does not charge any fee at the same time, and releases the driver; if the passenger does not make a selection, the system cancels the order without charging any fees, freeing the driver.
Optionally, the passenger makes a selection, calls a customer service background to record an outbound selection, and can perform accountability as a basis in future customer service complaints.
The invention provides a guarantee method for canceling an order right of a driver, which comprises the following steps: at the entrance of the network car booking platform, a user places an order, and the network car booking platform agent layer assembles an order information request order system; after the order is successfully placed, returning to the network appointment platform agent layer order number; the network appointment platform agent layer receives the order number returned by the order system and assembles order information to request the order; the order dispatching system receives the order dispatching request and screens drivers; the driver successfully takes the order, starts service and confirms that the preset boarding point is reached; the driver contacts the passenger, and if the driver can not contact the passenger, the number of times that the driver actively calls the passenger is obtained as the number of active contact times; and determining that the driver outbound passenger successfully cancels the order according to the active contact times without deducting the related rights and interests of the driver. The system solves the problem that when a driver of the online car booking connects a bus, the bus is accessed to the system to automatically cancel an order or automatically judge responsibility under the condition that the passenger cannot be connected, thereby ensuring the rights and interests of the driver, improving the recognition degree of the driver and relieving the pressure of customer service staff.
The foregoing description is only an overview of the technical solutions of the present invention, and the embodiments of the present invention are described below in order to make the technical means of the present invention more clearly understood and to make the above and other objects, features, and advantages of the present invention more clearly understandable.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1 is a flowchart of a method for guaranteeing that a driver cancels an order right according to an embodiment of the present invention.
Detailed Description
Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
The terms "comprises" and "comprising," and any variations thereof, in the present description and claims and drawings are intended to cover a non-exclusive inclusion, such as a list of steps or elements.
The technical solution of the present invention is further described in detail with reference to the accompanying drawings and embodiments.
As shown in fig. 1, the table structure of the database of the order system is as follows:
the database table structure of the customer service system is as follows:
ordering at an entrance user of the network car booking platform, assembling ordering information of the user and requesting an order system by a network car booking platform agent layer, wherein the ordering information specifically comprises: the network appointment platform orders, cities, longitude and latitude of getting on and off the vehicle, appointed vehicle using time and basic information of passengers.
The network appointment platform agent layer receives order numbers of the order system, assembles order information and dispatches the order, screens drivers, and starts and reaches a preset boarding point after the drivers successfully grab the order; when the driver contacts the passenger, the driver cannot contact the passenger.
Acquiring the number of times that a driver actively contacts with a passenger, and judging whether the number of active contacts exceeds 2 times; the driver actively contacts the passenger for no more than 2 times, and the driver is prompted: the system detects that the number of times of contacting the user is less, and asks the user to try to contact for a plurality of times; and if the driver actively contacts the passenger for more than 2 times, the driver indicates that the driver has actively contacted the passenger and calls the customer service system to make an outbound call to the passenger.
The customer service system automatically calls out to make a call to the passenger and judges whether the passenger answers within 60 seconds;
when the passenger does not answer within 60 seconds, the customer service records that the outgoing call records that the passenger does not answer, and the system can cancel the order at the same time in the future.
The passenger answers the call within 60 seconds, and voice broadcasting is carried out, so that the passenger can select whether the order continues to be used or not;
if the user selects to continue using the vehicle, the user indicates to continue using the vehicle, and the driver is informed that the passenger can continue using the vehicle and please wait for patience;
if the vehicle is selected to be cancelled, the system cancels the order automatically without charging any fee, releases the driver, and the driver calls the passenger to cancel the order successfully without deducting the related rights and interests of the driver;
if the passenger does not make a selection, indicating that the passenger does not make a selection, the system automatically cancels the order without charging any fee, releases the driver, and the driver calls the passenger out to cancel the order successfully without deducting the driver's related rights and interests.
The passenger makes the selection, calls the customer service background to record the outbound selection, and can take the responsibility as the basis in the subsequent customer service complaints.
Has the advantages that: the automatic outbound function of the system is added, incoming line contact of a driver and manual customer service cancellation of orders can be reduced, the rights and interests of the driver are further guaranteed, and the approval of the driver to the network taxi appointment platform is improved;
the method and the system improve the function of monitoring the state of the order in real time and recording the outbound answering state and outbound selection of the networked car booking platform for the passenger under the condition that the networked car booking platform cannot contact the driver with the passenger, and can also be used as a basis for making a judgment in the subsequent customer complaints, so that the process of the networked car booking platform is more reasonable, and the judgment of the customer complaints is more accurate.
The above embodiments are provided to further explain the objects, technical solutions and advantages of the present invention in detail, it should be understood that the above embodiments are merely exemplary embodiments of the present invention and are not intended to limit the scope of the present invention, and any modifications, equivalents, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (5)
1. A method for safeguarding a driver's ability to cancel an order, the method comprising:
a user places an order at an entrance of a network car booking platform, and the network car booking platform agent layer is assembled with an order information request order system;
after the order is successfully placed, returning to the network appointment platform agent layer order number;
the network appointment platform agent layer receives the order number returned by the order system and assembles order information to request the order;
the order dispatching system receives an order dispatching request and screens drivers;
the driver successfully takes the order, starts service and confirms that the preset boarding point is reached;
the driver contacts the passenger, and if the driver can not contact the passenger, the number of times that the driver actively calls the passenger is obtained as the number of active contact times;
and determining that the driver outbound passenger successfully cancels the order according to the active contact times without deducting the related rights and interests of the driver.
2. The method as claimed in claim 1, wherein the order information comprises: the network booking platform orders, the city, the longitude and latitude of getting on and off the vehicle, the time for booking the vehicle and the basic information of the passenger.
3. The method as claimed in claim 1, wherein the step of obtaining the number of active contacts between the driver and the passenger by phone call further comprises:
judging whether the number of active contacts exceeds 2; if yes, the driver is described to actively contact the passenger, and the passenger service system is called to make an outbound call to the passenger; otherwise, prompting the driver: the system detects that the number of times that you contact the user is small, and asks to contact the user for multiple times.
4. The method as claimed in claim 3, wherein the step of calling the customer service system to make an outbound call to the passenger comprises:
the customer service system automatically calls out to make a call to the passenger and judges whether the passenger answers within 60 seconds;
when the passenger does not answer within 60 seconds, the customer service records that the outgoing call records that the passenger does not answer, and the system cancels the order at the same time;
the passenger answers the call within 60 seconds, voice broadcasting is carried out, the passenger selects whether the order continues to use the vehicle, if the vehicle continues to be used, the driver is informed that the passenger continues to use the vehicle, and the passenger asks for patience waiting; if the vehicle is cancelled, the system cancels the order, does not charge any fee at the same time, and releases the driver; if the passenger does not make a selection, the system cancels the order without charging any fees, freeing the driver.
5. The method as claimed in claim 4, wherein the passenger makes a choice to call the customer service back office to record the outbound choice, which can be used as basis for making a disclaimer in future customer service complaints.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111560508.3A CN114239892A (en) | 2021-12-20 | 2021-12-20 | Method for guaranteeing driver to cancel order right |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111560508.3A CN114239892A (en) | 2021-12-20 | 2021-12-20 | Method for guaranteeing driver to cancel order right |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN114239892A true CN114239892A (en) | 2022-03-25 |
Family
ID=80759182
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202111560508.3A Pending CN114239892A (en) | 2021-12-20 | 2021-12-20 | Method for guaranteeing driver to cancel order right |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN114239892A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116523607A (en) * | 2023-06-30 | 2023-08-01 | 北京龙驹易行科技有限公司 | Method, device, computer equipment and storage medium for identifying malicious ordering of passengers |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109409971A (en) * | 2017-05-09 | 2019-03-01 | 北京嘀嘀无限科技发展有限公司 | Abnormal order processing method and device |
| CN113379510A (en) * | 2021-07-01 | 2021-09-10 | 首约科技(北京)有限公司 | System for driver independently releases order |
| CN113409170A (en) * | 2021-07-14 | 2021-09-17 | 首约科技(北京)有限公司 | Solution for driver not contacting passenger |
| CN113469514A (en) * | 2021-06-25 | 2021-10-01 | 广州宸祺出行科技有限公司 | Online taxi appointment and order dispatching method and device based on appointment orders and electronic equipment |
-
2021
- 2021-12-20 CN CN202111560508.3A patent/CN114239892A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109409971A (en) * | 2017-05-09 | 2019-03-01 | 北京嘀嘀无限科技发展有限公司 | Abnormal order processing method and device |
| CN113469514A (en) * | 2021-06-25 | 2021-10-01 | 广州宸祺出行科技有限公司 | Online taxi appointment and order dispatching method and device based on appointment orders and electronic equipment |
| CN113379510A (en) * | 2021-07-01 | 2021-09-10 | 首约科技(北京)有限公司 | System for driver independently releases order |
| CN113409170A (en) * | 2021-07-14 | 2021-09-17 | 首约科技(北京)有限公司 | Solution for driver not contacting passenger |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116523607A (en) * | 2023-06-30 | 2023-08-01 | 北京龙驹易行科技有限公司 | Method, device, computer equipment and storage medium for identifying malicious ordering of passengers |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US9197752B2 (en) | Method for designing an automated speech recognition (ASR) interface for a customer call center | |
| EP1125425B1 (en) | Skills-based automatic call distribution system | |
| US9288316B2 (en) | System and method for eliminating hold-time in phone calls | |
| US20030195753A1 (en) | Systems and methods for providing priority customer service | |
| JPH0690292A (en) | Automatic call connection device and processing method of input call to automatic call connection device | |
| TWI362597B (en) | Automated taxi/vehicle booking and despatching system | |
| JP2006339810A (en) | Vehicle dispatch accepting system | |
| US20070165799A1 (en) | Ivr authentication and intention verification system | |
| CN113393307A (en) | Order processing method and system according to order pool strategy reservation | |
| EP1264296A1 (en) | System and method for automatically providing vehicle status information | |
| JP2005508558A (en) | Requirement matching system and method | |
| KR100765967B1 (en) | Call processing method, storing medium recording that method program and call processing system | |
| US20150103998A1 (en) | Dialing Management System and Method | |
| CN114239892A (en) | Method for guaranteeing driver to cancel order right | |
| CN113409170A (en) | Solution for driver not contacting passenger | |
| CN113379510B (en) | System for autonomously releasing order by driver | |
| CN113902150A (en) | Passenger queuing strategy method for instant order and dispatch | |
| JP4322098B2 (en) | Reception system, reception server device, and program | |
| CN112153224B (en) | Vehicle data sending and acquiring method and related equipment | |
| CN114254785A (en) | Method for improving order receiving efficiency of taxi booking driver | |
| CN114529368A (en) | Instant single answering method for network car booking platform | |
| JP2008117013A (en) | Vehicle dispatch system | |
| CN114331419A (en) | Method for improving utilization efficiency of user estimated charge | |
| CN114118493A (en) | Optimization method for cost generated when passengers do not get on bus | |
| US20070189494A1 (en) | Methods and apparatus for estimating call intents and recalls |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |