CN112073458B - Sperm bank remote guidance service system - Google Patents
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Abstract
The invention relates to the technical field of internet data processing, in particular to a sperm bank remote guidance service system, which comprises a server, wherein the server stores counseling consultant information of a counseling consultant; the server is used for acquiring the user information and pushing the consultant information to the user; the server is used for recommending corresponding consultants to the user according to the user information; the server is used for receiving the information of the counseling consultant selected by the user and connecting the counseling consultant with the user in a pairing way; the server is used for receiving and storing the chat records between the counselor and the user, and pushing the chat records to the counselor and the user when the counselor and the user are successfully paired and connected, so that the problems that different counselors need to be repeated when the client often randomly allocates the counselor during multi-consultation and needs to know the specific problem again, the counselor efficiency is low, and the client experience is poor are solved.
Description
Technical Field
The invention relates to the technical field of internet data processing, in particular to a sperm bank remote guidance service system.
Background
The human sperm bank is used for treating infertility, preventing genetic diseases, sexually transmitted diseases and the like, and collecting, detecting, storing and providing sperms by using an ultralow temperature freezing technology. The frozen sperms have 4 main purposes of 1, are used for treating infertility, are provided for sterile couples which can not produce sperms for male, and are used for artificial insemination, so that the fertility problem is solved; 2. for preventing infectious diseases; 3. providing reproductive insurance for men with special conditions (engaged in special occupations or suffering from special diseases), and preserving self sperms; 4. is used for scientific research. With the continuous improvement and the increasing maturity of freezing technology and the application of digital program control equipment in freezing technology, the human sperm bank has been established throughout the world.
However, at present, people often have a lot of puzzles about the problem of donation, so most people consult corresponding consultants through the network, and sometimes consultants are often randomly allocated to consultants on the network, and different consultants are often allocated to consultants when consulting for many times in different time periods, so that when the previously-asked problems need to be specifically understood, different consultants need to be repeatedly given, and not only is the consultation efficiency low, but also the client experience is very poor.
Disclosure of Invention
The invention aims to provide a sperm bank remote guidance service system, which solves the problems that when a client consults for many times, the client often randomly allocates a consultant, and the former problem needs to be understood in detail again, different consultants need to be given repeatedly, so that the consultation efficiency is low, and the client experience is poor.
In order to solve the technical problems, the basic scheme of the invention is as follows:
the sperm bank remote guidance service system comprises a server, wherein the server stores counseling consultant information of a plurality of counselors;
the server is used for acquiring user information and pushing a plurality of pieces of stored counseling advisor information to the user;
the server is also used for recommending a corresponding counselor to the user according to the user information;
the server is also used for receiving counseling consultant information selected by the user and carrying out pairing connection on the counseling consultant and the user;
the server is also used for receiving and storing chat record information between the counselor and the user, and pushing the chat record information to the counselor and the user when the counselor and the user are successfully paired and connected later.
Further, the user information includes user name information and user contact information, and the counselor information includes counselor name information and user contact information.
Further, the server is also used for storing the pairing information of the counselor and the user and recommending the corresponding counselor to the user by combining the user name information, the user contact information and the pairing information.
Further, the server stores role information of registered users, wherein the role information comprises a system administrator, sperm bank workers, a sperm donation room administrator and sperm donation volunteers;
the server is also used for matching the role information of the user according to the user information;
the server is used for recommending a corresponding consultant to the role information of the user for the role of the sperm-donating volunteer.
And further, the system also comprises a user side, and the user side is used for registering and logging in user information by a user.
Further, the user side further comprises an evaluation module;
and the evaluation module is used for evaluating the counselor by the user and sending the evaluation information to the server for storage.
Further, the evaluation information includes three kinds of excellent, good, poor, and the like.
Further, the user side also comprises a later feedback module;
and the later feedback module is used for filling out opinions on donation essence after consultation and suggestions of the user.
In the invention, the corresponding counseling consultant is recommended to the user by combining the user name information, the user contact information and the pairing information, if the user is consulted by the system before, the system determines the identity of the user by the user name information and the user contact information and determines the counseling consultant which is handed over with the user before by the pairing information, so that the counseling consultant is recommended to the user, and the counseling consultant can immediately recall through the chat records of the counseling consultant and the user reserved by the system, thereby improving the efficiency of consultation and enhancing the experience of the client.
And if the user is not satisfied with the counselor consulted last time, the user does not need to select the counselor recommended this time, and other counselors pushed by the user can be manually selected. And also can evaluate the counselor so that other users can see the evaluation to judge whether to select the counselor.
Drawings
FIG. 1 is a schematic block diagram of a first example of a sperm library remote guidance service system according to the present invention;
FIG. 2 is a schematic block diagram of a second example of a sperm library remote guidance service system according to the present invention;
FIG. 3 is a schematic structural diagram of a three semen cup returning mechanism in an embodiment of the sperm bank remote guidance service system of the present invention.
Detailed Description
The following is further detailed by way of specific embodiments:
reference numerals in the drawings of the specification include: control button 1, retainer cup 2, two-dimensional code spraying equipment 3.
Example one
An embodiment substantially as shown in figure 1: the sperm library remote guidance service system comprises a server and a user side, wherein the user side comprises a user registration module, a user login module, an evaluation module and a later-stage feedback module, and the server comprises a database, an acquisition module, a push module, a matching module, a receiving module, a pairing module and a recommendation module.
A user registration module: for the user to register for an account.
A user login module: for the user to log in to the server.
A database: role information of registered users and counseling consultant information of a plurality of counselors are stored, and the role information comprises a system manager, sperm bank workers, sperm donation room managers and sperm donation volunteers.
An acquisition module: for obtaining user information.
A pushing module: the system is used for pushing a plurality of stored counselor information to the user, wherein the user information comprises user name information and user contact information, and the counselor information comprises counselor name information and user contact information.
A matching module: and the role information of the user is matched according to the user information.
A receiving module: for receiving counsel counselor information selected by the user.
A pairing module: for pairing the counselor with the user and sending the pairing information to the database for storage.
A recommendation module: and the corresponding consultant is used for recommending the role of the volunteer donation to the role information of the user by combining the user name information, the user contact information and the pairing information.
A receiving module: and is also used for receiving the chatting record information between the counselor and the user and sending the chatting record information to the database for storage.
A pushing module: and when the counseling consultant and the user are successfully paired later, the system is used for calling the previous chat record information from the database and pushing the previous chat record information to the counseling consultant and the user.
An evaluation module: and the database is used for the user to evaluate the counselor and sending the evaluation information to the server for storage, and the evaluation information comprises three types of excellent, good and poor.
A later feedback module: the system is used for the user to fill out the opinion of donation essence after consultation and the suggestion of the user.
The specific use scenarios are as follows:
in this embodiment, the following authority assignment is adopted for the users corresponding to the four kinds of role information:
a system administrator: manage the user's permission, manage and contribute essence room information, upload propaganda material, video, introduction, distribute and contribute essence room administrator and its permission, make statistics of all information, distribute the essence storehouse staff permission, distribute and contribute essence volunteer's permission, look over all user information etc..
Donate seminal chamber managers: checking the reservation information of the donation semen room, checking the statistic information of the donation semen room, and managing the query information of the donation semen room (such as generating a query two-dimensional code and reserving the two-dimensional code).
Sperm bank staff: managing each donation sperm volunteer, checking reservation information of the volunteer and checking information of all donation sperm volunteers.
Donate sperm volunteers: a pre-designated semen donation room, a pre-designated semen donation, etc.
The main function of the embodiment is to provide the recommendation of the counselor for the donation volunteers, so that the user can efficiently communicate with the counselor.
After a donation volunteer logs in the server through a user terminal, the server firstly determines the role of the user, if the donation volunteer role is the role of the donation volunteer, the server matches a counselor which is communicated with the user last time and recommends the counselor to the user for the first choice, if the user is the first counseling, the server does not recommend the counselor but directly pushes all counselors to the user, and the user can know the level of the counselor through the evaluation of other users on the counselor so as to select.
And if the previously consulted user is not satisfied with the recommended consultant, the recommendation can be skipped and the appropriate consultant can be selected according to the evaluation.
Because some donated volunteers are exposed to more direct counselors and often have no worries when talking or answering questions, and other donated volunteers usually have evaluations on the counselor in the evaluation, the counselor can be known whether talking is too direct through the evaluation, and if talking is direct, the counselor with relative speaking occupancy can be selected for counseling.
Example two
The second embodiment is basically as shown in fig. 2, and the difference between the second embodiment and the first embodiment is that: the system also comprises a counseling consultant end, wherein the counseling consultant end comprises a counseling reminding module, an application passing module, a summarizing module and a time confirmation module.
The user side also comprises a time period reservation module and a user evaluation module.
The server also comprises a statistic module, a consultation switching module, an automatic disconnection module, a summary information sending module, a timing module, an automatic switching module, a judgment module, a grade changing module and a routing module.
The database further stores counselor star rating information and rating up-down score limit information, the counselor star rating information comprises a high star counselor and a low star counselor, the high star counselor is 6-9 stars, the low star counselor is 1-5 stars, and the rating up-down score threshold information is set to 72 points.
A time period reservation module: the server is used for reserving the time period by the user and sending the reserved time information to the server. During this reserved time period, the user can communicate with the counselor at any time.
A consultation reminding module: for alerting the counselor to conduct on-line remote instruction when the appointment time arrives. The reminding mode can be reminded by ringing or by popup.
A statistic module: counseling counselor for real-time statistics on-line counseling and free counseling counselor.
A consultation switching module: for disconnecting the user from the counselor being counseled while connecting the user with other free low star counselor in a paired manner according to the free low star counselor. The priority of the switching pairing is that the switching is preferentially carried out to the low-star counselor with lower star level in the low-star counselor.
Applying for a pass module: and if the number of times of pairing rejection is exceeded every month, the manager carries out corresponding penalization or degradation.
An automatic disconnection module: and the system is used for disconnecting the pairing connection with other counselors when one of the spare counselors selects to apply through the pairing connection.
A summary module: a database storage for the counsel consultant to summarize the content of the conversation with the user and send the summarized information to the server.
A summary information sending module: and when the application of the switched pairing connection passes, the method is used for calling the summary information made by the counselor actively switching the pairing connection from the database and sending the summary information to the user.
A timing module: the reply limit time for setting the message is set to 5 minutes in the present embodiment.
An automatic switching module: for automatically matching the vacant high-star counselor when the reply limit time of the message is exceeded. The high-star counselor auto-matching priorities are: and preferentially matching the consulting consultants with lower star level in the high-star consulting consultants.
A user evaluation module: for the user to score the counsel advisor.
A statistic module: it is also used for monthly statistics manager to score the same counselor with the user and calculate the average score per month. In this embodiment, the setting of the score of the manager accounts for 20%, and the score of the user accounts for 80%.
A judging module: and the system is used for sending the upgrade information of the corresponding counselor to the grade changing module when the average score of the counselor calculated every month is larger than the grade ascending score threshold value, and sending the downgrade information of the corresponding counselor to the grade changing module when the average score of the counselor is lower than the grade ascending score threshold value.
A rank change module: for automatically adding one to the star rating of the counseling advisor upon receipt of the escalation information and automatically subtracting one from the star rating of the counseling advisor upon receipt of the downgrade information. The spillover score is calculated as a hidden score when the counselor's star rating is originally 9, and can be deducted later if downgraded without affecting its 9 star rating, and similarly, a counselor with star rating 1 will also deduct as a hidden score since no more stars are downgraded, and will also preferably deduct the score later when upgraded.
A time confirmation module: for the counseling consultant to input the time the user arrives at the semen donation site and the time of departure from the semen donation site.
A statistic module: it was also used to count the number of donated volunteers who are in the donated location.
A routing module: the automatic sperm donation system is used for automatically planning that users enter different sperm donation rooms from different channels and different time periods according to the time when the users arrive at the sperm donation sites and the number of sperm donation volunteers at the sperm donation sites. Avoid donating the face of meeting between the sperm volunteer, the maximum possible protection user's privacy.
The specific use scenario is as follows:
when the counselor conducts real-time guidance, the counselor is often away due to emergency, so that timely reply cannot be achieved, and the user consultation experience is poor.
When the docked user determines that the time is to be donated, the user can select the arrival time and provide real-time remote guidance for the time period, the counselor is on line all the time in the time period, when the counselor docked with the user is urgent and can not conduct real-time remote guidance any more, the counselor can choose to switch to another counselor to dock the user, and after the conversation with the user is summarized in a message mode, messages are left in the server, and the next docked counselor can know the communication meaning of the counselor through the messages, so that subsequent guidance is facilitated.
And because the reply time limit is set, if the counselor does not reply to the user within 5 minutes, the system can automatically match another counselor to the user, but because the counselor matched by the system has no summary of the previous doctor, the counselor matched by the system is a counselor with old qualification, higher grade and old experience for counseling guidance, namely the counselor star rating information stored in the system in advance, the higher star represents the higher qualification and the like for counseling guidance, and the counselor has more sufficient experience to deal with the suddenly matched user and is quicker to start. Meanwhile, the system star rating is 80% of the rating of the user and 20% of the rating of the manager, the consulting counselors with high star are all used as matched consulting counselors (the workload is relatively low) in emergency, the consulting counselors with low star are all used as doctors for real-time remote guidance (the workload is relatively high), when the high-star consulting counselors are to be reached, 80% of client experience scores are required to be obtained, the total score reaches 72 scores per month, the high-star consulting counselors are expected to be upgraded, the same total score is lower than 72 scores per month, and finally the score can be reduced to the low-star counselors). At the moment, the consulting counselor can report the accurate time by the real-time guiding consulting counselor according to the arrival time of the semen donators (when the client arrives at the semen donation place, the system can automatically plan a route according to the number of the users at the moment after reporting, and arrange the users to enter different semen donation rooms from different channels and different time periods, so that the collision among the semen donators is avoided, and the privacy of the client is protected to the maximum extent.
EXAMPLE III
The third embodiment is different from the second embodiment in that the third embodiment further comprises an identity verification device installed in the semen donation room, and the identity verification device comprises a second-generation identity reading device and a face recognition device which are connected with the server. After the sperm donation volunteer got into the sperm donation room, at first scan the ID card, face identification device started simultaneously, and when ID card information, face identification information and current user information are all matchd, then accomplish authentication, if authentication fails, the server to the sperm donation room administrator propelling movement suggestion, the sperm donation room administrator of working as the value goes out again and carries out manual verification. So, but furthest avoid with donate essence volunteer direct contact, avoid donating essence volunteer to produce awkward mood, the most possible smooth implementation of guaranteeing to donate essence.
Further, because donate essence volunteer and accomplish and get essence back, still need hand over the essence cup to administrator department, the essence of donation of this embodiment is indoor still to be equipped with the essence cup and hand over the mechanism, this mechanism includes retainer cup 2, a two-dimensional code spraying equipment 3 for to 2 outer wall spraying two-dimensional code of retainer cup, this two-dimensional code spraying equipment 3's control host computer is connected with the server, the server still includes user two-dimensional code generation module, a two-dimensional code for generating directional reservation of this reservation donation essence information, still including control button 1, 2 bottoms of retainer cup still have been applyed the non-setting adhesive. The two-dimensional code spraying equipment 3 and the control method thereof are mature prior art, and are not described herein again; one side of the sleeve cup 2 facing the sprayer of the two-dimensional code spraying equipment 3 is a plane, and specifically, the sleeve cup 2 with a square outer contour can be adopted, so that the two-dimensional code pattern can not be deformed due to the generation of the outer wall, and the later recognition is not influenced.
When the semen cup needs to be returned, the control key 1 is pressed, the two-dimensional code spraying equipment 3 is started, and meanwhile, the two-dimensional code generating module of the user generates a two-dimensional code pointing to the appointment; the two-dimensional code spraying equipment 3 sprays the two-dimensional code on the sleeve cup 2, and then the semen cup is placed in the sleeve cup 2 and is glued with the sleeve cup 2; when the semen donor leaves, the administrator withdraws the semen together with the retainer cup 2, and then the two-dimensional code is used for marking each sample of the semen, so that the traditional method of marking numbers or characters on the semen cup can be avoided, the unified traceable two-dimensional code is adopted for marking the semen sample, and even if the label is seen by human eyes, useful information cannot be obtained, and only a special device can access the two-dimensional code after reading the two-dimensional code, so that all information reserved at this time. The storage and the taking and placing of the semen sample at the later stage can also depend on the two-dimensional code, so that artificial intelligent identification and automatic taking and placing are realized. No recognizable characters exist in the whole process, and the privacy of the semen donators is guaranteed not to be revealed to the maximum extent. The use of the sleeve cup 2 can prevent the semen from being polluted in the spraying process, and the use of the glue can prevent the semen cup from being accidentally separated from the sleeve cup 2 in the transferring process.
The foregoing is merely an example of the present invention, and common general knowledge in the field of known specific structures and characteristics is not described herein in any greater extent than that known in the art at the filing date or prior to the priority date of the application, so that those skilled in the art can now appreciate that all of the above-described techniques in this field and have the ability to apply routine experimentation before this date can be combined with one or more of the present teachings to complete and implement the present invention, and that certain typical known structures or known methods do not pose any impediments to the implementation of the present invention by those skilled in the art. It should be noted that, for those skilled in the art, without departing from the structure of the present invention, several changes and modifications can be made, which should also be regarded as the protection scope of the present invention, and these will not affect the effect of the implementation of the present invention and the practicability of the patent. The scope of the claims should be determined by the content of the claims, and the description of the specific embodiments and the like in the specification should be used for explaining the content of the claims.
Claims (8)
1. The sperm bank remote guidance service system is characterized in that: the system comprises a server, a database and a database, wherein the server stores counseling consultant information of a plurality of counselors;
the server is used for acquiring user information and pushing a plurality of pieces of stored counseling advisor information to the user;
the server is also used for recommending a corresponding consulting consultant to the user according to the user information;
the server is also used for receiving counseling consultant information selected by the user and carrying out pairing connection on the counseling consultant and the user;
the server is also used for receiving and storing chat record information between the counselor and the user, and pushing the chat record information to the counselor and the user when the counselor and the user are successfully paired and connected later;
the device comprises a second-generation identity reading device and a face recognition device which are connected with a server;
the face recognition device is started when the sperm donation volunteers scan the identity cards;
the server is used for completing identity authentication when all the identity card information, the face recognition information and the current user information are matched, and pushing a prompt to a seminal donation manager if the identity authentication fails;
the semen cup returning mechanism is also arranged in the semen donation chamber and comprises a sleeve cup and two-dimensional code spraying equipment for spraying a two-dimensional code on the outer wall of the sleeve cup, and a control host of the two-dimensional code spraying equipment is connected with a server;
the bottom of the sleeve cup is also provided with non-setting adhesive;
the server also comprises a user two-dimensional code generating module which is used for generating a two-dimensional code pointing to the reservation donation essence information of the reservation; one side of the sleeve cup, which faces the spray head of the two-dimensional code spraying equipment, is a plane.
2. The sperm bank remote guidance service system of claim 1, wherein: the user information includes user name information and user contact information, and the counselor information includes counselor name information and user contact information.
3. The sperm bank remote guidance service system of claim 2, wherein: the server is also used for storing the pairing information of the counselor and the user and recommending the corresponding counselor to the user by combining the user name information, the user contact information and the pairing information.
4. The sperm bank remote guidance service system of claim 1, wherein: the server stores role information of registered users, wherein the role information comprises a system administrator, sperm bank workers, a sperm donation room administrator and sperm donation volunteers;
the server is also used for matching the role information of the user according to the user information;
the server is used for recommending corresponding consultants to the role information of the user for the role of the donation volunteer.
5. The sperm bank remote guidance service system of claim 1, wherein: the system further comprises a user side, and the user side is used for registering and logging in user information by the user.
6. The sperm bank remote guidance service system of claim 5, wherein: the user side further comprises an evaluation module;
and the evaluation module is used for evaluating the counselor by the user and sending the evaluation information to the server for storage.
7. The sperm bank remote guidance service system of claim 6, wherein: the evaluation information comprises three types of excellent, good and poor.
8. The sperm bank remote guidance service system of claim 1, wherein: the user side also comprises a later feedback module;
and the later feedback module is used for filling out opinions of donated essence after consultation and suggestions of the user.
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| AU2018201063A1 (en) * | 2017-02-14 | 2018-08-30 | Digital Vision Tech Pty Ltd | A healthcare appointment system and method thereof |
| KR101934481B1 (en) * | 2017-07-12 | 2019-01-02 | 차길영 | Offline and online interlinking learning service system |
| CN109448831A (en) * | 2018-10-22 | 2019-03-08 | 温州医科大学附属第医院 | Sperm bank information management system |
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