CN109711655B - Dual-recording quality inspection method, device, equipment and computer readable storage medium - Google Patents
Dual-recording quality inspection method, device, equipment and computer readable storage medium Download PDFInfo
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- CN109711655B CN109711655B CN201810939068.4A CN201810939068A CN109711655B CN 109711655 B CN109711655 B CN 109711655B CN 201810939068 A CN201810939068 A CN 201810939068A CN 109711655 B CN109711655 B CN 109711655B
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Abstract
The invention provides a double-record quality inspection method, a double-record quality inspection device, double-record quality inspection equipment and a computer readable storage medium, wherein the double-record quality inspection method comprises the following steps: when a quality inspection request is detected, acquiring a video to be inspected corresponding to the quality inspection request; acquiring a current quality inspection result of the video to be inspected; acquiring a historical quality inspection result of the quality inspection item corresponding to the video to be inspected, and determining a double-record link which does not pass the quality inspection currently according to the historical quality inspection result and the current quality inspection result; and sending a re-recording prompt to the client according to the double-recording link which does not pass the quality inspection currently so as to prompt a service person to re-record the double-recording link which does not pass the quality inspection. The intelligent quality inspection of the double-record video is realized by the OCR technology, the voice recognition technology, the face recognition technology and the like, so that the quality inspection time of a service person can be reduced, the quality inspection efficiency can be improved, the fault tolerance of the quality inspection video can be improved, and the total recording time of the service person can be reduced.
Description
Technical Field
The present invention relates to the field of quality inspection technologies, and in particular, to a dual recording quality inspection method, apparatus, device, and computer readable storage medium.
Background
For a long time, sales deception and misleading actions are pain points of the insurance industry, so that the insurance industry provides retrospective management of the insurance sales actions for effectively protecting consumer interests and promoting disputes, and particularly adopts double-recording measures of on-site recording and video recording of the insurance sales process.
When the quality of the double-recorded video is checked, the problem that the total recording time is too long often exists, firstly, the double-recorded video relates to more quality checking links, the shooting time of one video is not short, secondly, the quality checking of any link is not passed, a service person is required to re-record the video, and when the double-recorded video cannot be passed due to errors or other objective/subjective errors, the whole double-recorded video is required to be re-recorded, so that the condition of repeatedly recording the video for many times often exists, and the total video recording time is further prolonged.
The long double-record video recording time can increase the intolerance emotion of the client, possibly cause the loss of the client and be unfavorable for the enthusiasm of the service staff.
Disclosure of Invention
The invention mainly aims to provide a double-recording quality inspection method, which aims to solve the technical problems that when the existing double-recording quality inspection is used for repeatedly recording, the number of links of repeated recording is excessive and the total recording time is too long.
In order to achieve the above object, the present invention provides a dual recording quality inspection method, which is characterized in that the dual recording quality inspection method includes the following steps:
when a quality inspection request is detected, acquiring a video to be inspected corresponding to the quality inspection request;
acquiring a current quality inspection result of the video to be inspected;
acquiring a historical quality inspection result of the quality inspection item corresponding to the video to be inspected, and determining a double-record link which does not pass the quality inspection currently according to the historical quality inspection result and the current quality inspection result;
and sending a re-recording prompt to the client according to the double-recording link which does not pass the quality inspection currently so as to prompt a service person to re-record the double-recording link which does not pass the quality inspection.
Optionally, the step of obtaining the current quality inspection result of the video to be inspected includes:
acquiring a real-time intelligent quality inspection result of the video to be inspected, and outputting the result to an artificial quality inspection interface for display;
and receiving the manual quality inspection result input by the quality inspector at the manual quality inspection interface, and determining the current quality inspection result according to the real-time intelligent quality inspection result and the manual quality inspection result.
Optionally, the step of obtaining the current quality inspection result of the video to be inspected includes:
acquiring additional information of the video to be inspected, and acquiring a target link contained in the video to be inspected from the additional information;
and performing quality inspection of the target link on the video to be inspected so as to obtain an inspection result of the target link in the video to be inspected.
Optionally, the step of determining the double-record link that does not pass the quality inspection currently according to the historical quality inspection result and the current quality inspection result includes:
according to the historical quality inspection result and the current quality inspection result, respectively determining a historical video of the quality inspection item and a first link passing quality inspection in the video to be inspected;
and acquiring all double-record links of the quality inspection item, and comparing the first link with all the double-record links to determine the double-record links which do not pass the quality inspection currently.
Optionally, the dual recording quality inspection method further comprises:
when detecting that a plurality of double-record videos exist in the quality inspection item, acquiring quality inspection results of the double-record videos;
comparing the quality inspection results of the multiple double-record videos;
and acquiring the double-record videos with the same quality inspection result in the multiple double-record videos, and storing one double-record video in the double-record videos with the same quality inspection result.
Optionally, the step of obtaining the current quality inspection result includes:
determining a first link passing quality inspection and a second link failing quality inspection in the video to be quality inspected according to the current quality inspection result;
and storing the first link and the second link in association with the video to be inspected.
Optionally, the step of storing the first link, the second link and the video to be inspected in association includes:
when a sampling inspection instruction is detected, acquiring a double-record video to be sampled and inspected corresponding to the sampling inspection instruction;
and outputting and displaying the first link and the second link in the double-record video to be subjected to the spot check.
In addition, in order to achieve the above object, the present invention further provides a dual recording quality inspection device, including:
the video acquisition module is used for acquiring a video to be inspected corresponding to the quality inspection request when the quality inspection request is detected;
the quality inspection module is used for acquiring the current quality inspection result of the video to be inspected;
the comparison module is used for acquiring a historical quality inspection result of the quality inspection item corresponding to the video to be inspected, and determining a double-record link which does not pass the quality inspection currently according to the historical quality inspection result and the current quality inspection result;
and the re-recording prompt module is used for sending a re-recording prompt to the client according to the double-recording link which does not pass the quality inspection currently so as to prompt a service person to re-record the double-recording link which does not pass the quality inspection.
In addition, in order to achieve the above object, the present invention also provides a dual recording quality inspection apparatus, which includes a processor, a memory, and a dual recording quality inspection program stored on the memory and executable by the processor, wherein the dual recording quality inspection program, when executed by the processor, implements the steps of the dual recording quality inspection method as described above.
In addition, in order to achieve the above objective, the present invention further provides a computer readable storage medium, where a dual recording quality inspection program is stored on the computer readable storage medium, where the dual recording quality inspection program, when executed by a processor, implements the steps of the dual recording quality inspection method as described above.
In the embodiment of the invention, the video to be inspected is determined according to the inspection request, the current inspection result of the video to be inspected is obtained, the double-recording link which does not pass the inspection currently is determined according to the historical inspection result of the current inspection item corresponding to the video to be inspected and the current inspection result, and the re-recording prompt is sent to the client according to the double-recording link which does not pass the inspection currently, so that the service personnel is prompted to re-record the double-recording link which does not pass the inspection, one inspection item can comprise a plurality of effective double-recording videos, and when some links do not pass the inspection, only the double-recording link which does not pass the inspection currently is required to be re-recorded, so that the total recording time is reduced, the repeated workload of the quality inspector is reduced, the repeated workload of the service personnel is reduced, and the enthusiasm of the service personnel is promoted.
Drawings
FIG. 1 is a schematic diagram of a terminal structure of a terminal hardware operating environment according to an embodiment of the present invention;
FIG. 2 is a flowchart of a dual recording quality inspection method according to a first embodiment of the present invention;
FIG. 3 is a detailed flowchart of the step of determining a double record link that does not pass quality inspection currently according to the historical quality inspection result and the current quality inspection result in the embodiment of the present invention;
fig. 4 is a schematic functional block diagram of a dual recording quality inspection device according to a first embodiment of the present invention.
The achievement of the objects, functional features and advantages of the present invention will be further described with reference to the accompanying drawings, in conjunction with the embodiments.
Detailed Description
It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the scope of the invention.
The implementation terminal of the dual recording quality inspection method embodiment of the invention, namely dual recording quality inspection equipment (the terminal is dual recording quality inspection equipment herein), can be a PC (personal computer), and can also be mobile terminal equipment with display functions such as a smart phone, a tablet personal computer, a portable computer and the like.
As shown in fig. 1, fig. 1 is a schematic diagram of a terminal structure of a terminal hardware operating environment according to an embodiment of the present invention.
In an embodiment of the invention, the terminal may comprise a processor 1001 (e.g. CPU), a communication bus 1002, a user interface 1003, a network interface 1004, a memory 1005. Wherein the communication bus 1002 is used to enable connected communications between these components; the user interface 1003 may include a Display screen (Display), an input unit such as a Keyboard (Keyboard); the network interface 1004 may optionally include a standard wired interface, a wireless interface (e.g., WI-FI interface); the memory 1005 may be a high-speed RAM memory or a stable memory (non-volatile memory), such as a disk memory, and the memory 1005 may alternatively be a storage device independent of the processor 1001.
Those skilled in the art will appreciate that the hardware configuration shown in fig. 1 is not limiting of the invention and may include more or fewer components than shown, or may combine certain components, or a different arrangement of components.
With continued reference to FIG. 1, memory 1005, which is a computer readable storage medium in FIG. 1, may include a dual recording quality assurance program.
In fig. 1, a processor 1001 may invoke a dual recording quality check program stored in a memory 1005 to implement the steps of the embodiments of the dual recording quality check method described below.
Based on the above terminal hardware structure, various embodiments of the dual recording quality inspection method are provided.
The invention provides a double-record quality inspection method. In the embodiment of the method, when the double-record quality inspection equipment receives a quality inspection request of a certain insurance transaction list or other types of transaction list, newly creating quality inspection items of the transaction list, and putting all double-record videos of the transaction list uploaded by a client under the quality inspection items of the transaction list by the double-record quality inspection equipment, when a quality inspector selects the quality inspection items of the transaction list, checking all the double-record videos of the transaction list, and performing quality inspection operation. The present quality check item herein refers to the double record quality check item of an insurance transaction sheet or other type of transaction sheet as described above.
When quality inspection is performed on the double-record quality inspection equipment in the past, a quality inspector can only see one double-record video uploaded by the client, the historical uploaded video is not saved, the quality inspection result of the historical uploaded video is also an invalid quality inspection result, and the problems of resource waste and time waste (uploading resources such as time consumption of the historical video) exist.
In this embodiment, before a quality inspection item does not complete all quality inspection processes, the history uploaded video and quality inspection results thereof are saved, and whether a sheet passes quality inspection or not is determined according to all uploaded double-record videos under the quality inspection item, so that the following steps can be implemented: for one quality inspection item, a plurality of double-recorded videos are supported to be uploaded, and quality inspection results of the double-recorded videos are effective quality inspection results, so that the existing resources can be fully utilized, and resource waste is avoided.
Specifically, referring to fig. 2, fig. 2 is a flow chart of a first embodiment of the dual recording quality inspection method of the present invention.
The double-record quality inspection method comprises the following steps:
step S10, when a quality inspection request is detected, acquiring a video to be inspected corresponding to the quality inspection request;
the quality inspection request is a trigger instruction of the quality inspection operation, and sources of the quality inspection request are different according to different system settings of the double-record quality inspection equipment. The quality inspection request can be initiated by a service person through a client, and the service person can also send the quality inspection request corresponding to a specific one or a plurality of double-recorded videos after uploading the double-recorded videos through the client; the quality inspection request can also be triggered by the uploading result of the double-record video, and after the double-record quality inspection equipment receives the double-record video uploaded by the client, a system of the double-record quality inspection equipment automatically generates the quality inspection request pointing to the double-record video; the quality inspection request may also be initiated by a quality inspector on the dual-record quality inspection device, the quality inspector selecting a particular one or more dual-record videos, entering the quality inspection request.
The video to be inspected in this embodiment may be a double-recorded video uploaded by the client for the first time in the quality inspection item, or may be a re-recorded double-recorded video uploaded by the client according to a re-recording prompt sent by the double-recorded quality inspection device.
Step S20, obtaining a current quality inspection result of the video to be inspected;
acquiring a current quality inspection result of the video to be inspected, wherein the quality inspection is required to be performed on the video to be inspected firstly, and during the quality inspection, the quality inspection is required to be performed on each double-record link recorded in the video to be inspected, for example, whether the video content is counterfeited, whether the operation of a service person is not standard, whether the face comparison is passed or not, and whether the video content is the person is judged; whether or not the session is normative, etc.
Optionally, in order to ensure high quality inspection efficiency and reduce labor cost of quality inspection while ensuring accuracy of quality inspection results, in this embodiment, the video to be inspected is intelligently inspected first and an intelligent quality inspection result is output, so that a quality inspector can manually inspect the double-record video based on the intelligent quality inspection result; and receiving an artificial quality inspection result input by a quality inspector at an artificial quality inspection interface, and determining the quality inspection result of the double-record video according to the intelligent quality inspection result and the artificial quality inspection result. The intelligent quality inspection device can carry out intelligent quality inspection on the video to be inspected after the video to be inspected is uploaded to the double-record quality inspection device, or can upload the intelligent quality inspection result to the double-record quality inspection device along with the video to be inspected after the client carries out intelligent quality inspection on the video to be inspected.
Specifically, step S20 includes:
step S21, acquiring a real-time intelligent quality inspection result of the video to be inspected, and outputting the result to an artificial quality inspection interface for display; the quality inspector can be used as a reference when performing manual quality inspection on the video to be inspected.
Step S22, receiving an artificial quality inspection result input by a quality inspector at an artificial quality inspection interface, and determining the current quality inspection result according to the real-time intelligent quality inspection result and the artificial quality inspection result.
The real-time intelligent quality inspection of the video to be inspected refers to recording the quality inspection while recording the video to be inspected at the client, and uploading the real-time intelligent quality inspection result to the double-record quality inspection equipment along with the video to be inspected when uploading the video to be inspected.
The intelligent quality inspection can be used for carrying out preliminary quality inspection on the video to be inspected to obtain whether double-record links are missing, voice-to-text content (voice recognition technology), face comparison results (face recognition) and the like, and the double-record links are used as references for manual quality inspection.
Intelligent quality inspection, namely machine quality inspection, carries out quality inspection judgment on all links recorded in the double-record video through image recognition, character recognition (OCR optical character recognition technology), voiceprint recognition, face recognition, voice recognition and the like, and can realize automatic quality inspection, so that the quality inspection efficiency can be improved, and the labor cost of quality inspection can be reduced; however, because of the inherent defects of the intelligent quality inspection, the intelligent quality inspection result may be inaccurate, at this time, the accuracy of the intelligent quality inspection result needs to be judged by the manual quality inspection, and the incorrect intelligent quality inspection result is corrected, for example, because objective factors which cannot be overcome by light, accent and the like exist, the intelligent quality inspection may not be accurately identified to make an accurate quality inspection result, and manual correction is needed; in general, a dual-record link that the intelligent quality inspection successfully passes often does not need to be checked by a quality inspector, and only the dual-record link that the intelligent quality inspection fails needs to be checked by the quality inspector to finally judge whether the link passes the quality inspection.
Optionally, since one quality inspection item includes a plurality of videos, quality inspection results of the plurality of videos are all valid, a quality inspector may be required to integrate quality inspection results of the plurality of videos, in order to reduce workload of the quality inspector and reduce errors occurring when the quality inspection results are manually integrated, when the intelligent quality inspection is completed, names of each double-record link and the intelligent quality inspection results are displayed and output in a list form from top to bottom or a list form from left to right on a quality inspection operation interface when the intelligent quality inspection results are output. Optionally, the intelligent quality inspection results of the double-record links are set as modifiable options, when a modification instruction input by a quality inspector is received, the intelligent quality inspection results of the double-record links are modified based on the modification instruction, and the modified results are shown as human quality inspection results. Optionally, only setting a modification option in a link of failing the intelligent quality inspection, after inspecting the video, the quality inspector can judge whether the result of failing the intelligent quality inspection is correct, and if not, the quality inspection result is modified.
After the double-record quality inspection equipment receives a plurality of double-record videos uploaded by the client, before quality inspection is completed, all the double-record videos can be stored, so that a quality inspector can open a plurality of windows to display a plurality of double-record videos at the same time when performing manual quality inspection, and quality inspection is performed on the plurality of double-record videos.
The intelligent quality inspection result can be used as a reference for the artificial quality inspection of a quality inspector, and when the intelligent quality inspection result and the artificial quality inspection result conflict, the artificial quality inspection result is used as the reference. The quality inspection result of the double-record video comprises double-record links which do not pass the quality inspection in the double-record video so as to determine the video needing to be re-recorded.
Step S30, obtaining a historical quality inspection result of the quality inspection item corresponding to the video to be inspected, and determining a double-record link which does not pass quality inspection currently according to the historical quality inspection result and the current quality inspection result;
for a quality inspection item, a client may need to upload multiple videos, where the multiple videos may be inspected simultaneously or sequentially, and in this embodiment, the historical quality inspection result is the quality inspection result of the dual-record video of the quality inspection first.
The quality inspection item may have a plurality of double-record videos for quality inspection, besides the quality inspection to be inspected video which is in progress or just finished, there is a history video which has finished quality inspection, after finishing quality inspection of the quality inspection to be inspected video and obtaining quality inspection results of the quality inspection to be inspected video, quality inspection results (i.e. history quality inspection results in the embodiment) of the history video are obtained, and double-record links which do not pass quality inspection at present can be determined by combining the quality inspection results of the quality inspection to be inspected video and the quality inspection results of the history video.
Specifically, for convenience of representation in the drawings, step 30 is divided into step S301: acquiring a historical quality inspection result of the quality inspection item corresponding to the video to be inspected; step S302: and determining double-record links which do not pass the quality inspection currently according to the historical quality inspection result and the current quality inspection result.
As shown in fig. 3, the step S302 includes:
step S31, according to the historical quality inspection result and the current quality inspection result, respectively determining a first link passing quality inspection in the historical video of the quality inspection item and the video to be quality inspected;
step S32, all double-record links of the quality inspection item are obtained, and the first link is compared with all the double-record links to determine the double-record links which do not pass the quality inspection currently.
In this embodiment, the first link is a generic term for a double record link that passes quality inspection.
For example, there are 13 dual recording links (the specific content is video content, face comparison result, speech operation quality inspection result, etc.), the client has uploaded two historical videos, in the first video, the 1 st to 5 th links pass quality inspection, in the second video, the 6 th to 9 th links pass quality inspection, the quality inspection result of the current video to be quality inspected is that the 10 th to 12 th links pass quality inspection, and according to the historical quality inspection result and the quality inspection result of the video to be quality inspected (i.e. the current quality inspection result), the total dual recording links (13) are combined, the dual recording links which do not pass the quality inspection at present are determined to be 13 th links, and the client is required to re-record and upload the 13 th links.
Through the steps of the embodiment, the quality inspection results of all videos of the quality inspection item can be integrated, and each link can be obtained as long as the quality inspection passes in any video, so that a salesman does not need to upload a double-record video containing complete links each time, the quality inspection fault tolerance can be improved, and the workload of the salesman and the quality inspector can be reduced.
In an embodiment, the to-be-inspected video is the first video of the present quality inspection item, and there is no historical quality inspection result, so that the double-record link that does not pass the quality inspection at present is directly determined according to the quality inspection result of the to-be-inspected video.
The step of determining the double record link which does not pass the quality inspection currently according to the historical quality inspection result and the current quality inspection result comprises the following steps:
judging whether a double-record link which does not pass the quality inspection exists currently;
if there is a double record link that fails the quality inspection currently, executing step S40;
if the double-record link which does not pass the quality inspection does not exist currently, the quality inspection item successfully passes the quality inspection, and a quality inspection success prompt is sent to the client.
And step S40, according to the double-record link which does not pass the quality inspection currently, a re-record prompt is sent to the client so as to prompt a service person to re-record the double-record link which does not pass the quality inspection currently.
In this embodiment, the re-recording prompt is a prompt message requesting the service personnel to re-record the double-recording link that does not pass the quality inspection currently.
On the quality inspection operation interface of the dual-recording quality inspection equipment, for example, a button for sending back re-recording can be arranged below quality inspection results of all links, after the dual-recording quality inspection equipment detects that a quality inspector clicks the button, links which do not pass the quality inspection are acquired, and the links which do not pass the quality inspection are contained in the re-recording prompt and sent back to the client.
Optionally, the re-recording prompt may further include a re-recording countdown, and if the client has not been detected to be recording the video within the preset countdown, the salesman is required to re-record all the video.
In the embodiment, when a quality inspection request is detected, a video to be inspected corresponding to the quality inspection request is acquired; acquiring a current quality inspection result of the video to be inspected; acquiring a historical quality inspection result of the quality inspection item corresponding to the video to be inspected, and determining a double-record link which does not pass the quality inspection currently according to the historical quality inspection result and the current quality inspection result; according to the double-record link which does not pass the quality inspection currently, a re-record prompt is sent to the client to prompt a service person to re-record the double-record link which does not pass the quality inspection, so that one quality inspection item can comprise a plurality of effective double-record videos, when certain links do not pass the quality inspection, only the double-record link which does not pass the quality inspection currently is required to be re-recorded, the double-record link which needs to be repeatedly recorded can be reduced, the total recording time is reduced, the repeated workload of the quality inspection person is reduced, the repeated workload of the service person is reduced, and the enthusiasm of the service person is improved.
Further, in the second embodiment of the present invention, the step of obtaining the current quality inspection result of the video to be inspected in step S20 includes:
step S23, obtaining additional information of the video to be inspected, and obtaining a target link contained in the video to be inspected from the additional information;
in this embodiment, the support operator uploads a quality inspection item in multiple dual-record videos, i.e., uploads only one or more links of dual-record videos at a time. When the client records the video to be inspected, the client detects that the service personnel selects one link or a plurality of links and then records the video, wherein a clickable control for recording one link or a plurality of links can be arranged on the client. For example, the service personnel selects the 11 th, 12 th and 13 th links which do not pass the quality inspection currently according to the re-recording prompt, clicks the recording, and the client side attaches names of the 11 th, 12 th and 13 th links selected by the service personnel to the video file which is recorded currently and is uploaded to the double-recording quality inspection equipment after the recording is completed according to the operation of the service personnel.
The double-record quality inspection equipment can acquire the additional information of the double-record video after receiving the double-record video uploaded by the client, acquire the target links contained in the double-record video from the additional information, and display the target links of the double-record video under the double-record video on the quality inspection interface for reference by a quality inspector during quality inspection.
After the dual-recording quality inspection equipment detects the quality inspection request, after the quality inspection of the video to be inspected is required, additional information of the video to be inspected is acquired, a target link contained in the video to be inspected is acquired from the additional information, and quality inspection of the target link is performed on the video to be inspected.
And step S24, performing quality inspection of the target link on the video to be inspected so as to obtain an inspection result of the target link in the video to be inspected.
After the target links in the video to be inspected are determined, the video to be inspected can be subjected to targeted quality inspection, for example, the target links contained in the video to be inspected have face recognition and speaking specifications, and when the quality inspection is performed manually/intelligently, the face recognition result and speaking specifications are obtained. The quality inspection operation required by the video to be inspected can be prompted to the quality inspector by clearly showing the target links contained in the video to be inspected, so that the quality inspector can clearly know links contained in a plurality of videos of one quality inspection item, and the quality inspection of the quality inspector is facilitated.
In the video to be inspected, other links except the target link may be provided, in order to save the quality inspection resource, the quality inspection of the target link is only performed on the video to be inspected, and the quality inspection result of the target link is obtained, that is, in the video to be inspected, whether the target link passes the quality inspection or not.
For example, the double-recording links include 10 links, and the order of uploading by the client is: the method comprises the steps that a first video (comprising 1+2+3 links), a second video (comprising 4+5 links), a third video (comprising 6 links), a fourth video (comprising 7+8 links) and a fifth video (comprising 9+10 links) are carried out, whether the 1, 2 and 3 links pass quality inspection is only judged for the first video, and whether the 4 and 5 links pass quality inspection is only judged for the second video.
Specifically, how many links and which links each video contains can be set on the client, and after the client is set, the client uploads setting information to the dual-record quality inspection device along with the dual-record video. If the link fails the quality inspection, the double-record quality inspection device includes the failed link in a re-recording prompt and sends the re-recording prompt back to the client, and a service person only needs to re-record the video including the failed link.
Optionally, the dual-recording quality inspection device starts quality inspection (intelligent quality inspection and/or manual quality inspection) after receiving the first video, and feeds the quality inspection result back to the client in real time, so that a service person can know the quality inspection result of the recorded link before the video of the later link is recorded, and can adjust the recording strategy after the quality inspection result of the recorded link according to the quality inspection result of the recorded link, and estimate the recording time of the whole link, wherein the quality inspection result comprises the reason that the quality inspection fails.
Alternatively, the dual record video first uploaded by the client should contain all dual record links.
Through the steps of the embodiment, the function of recording and uploading at the same time of the client side, namely recording the current video and uploading one recorded video at the same time can be realized, so that on one hand, the video uploading speed can be reduced, and on the other hand, the recording is more targeted during re-recording.
Further, in a third embodiment of the present invention, the dual recording quality inspection method further includes:
step S50, when detecting that a plurality of double-record videos exist in the quality inspection item, acquiring quality inspection results of the double-record videos;
step S51, comparing quality inspection results of the multiple double-recorded videos;
step S52, obtaining the double-record videos with the same quality inspection result in the multiple double-record videos, and storing one double-record video in the double-record videos with the same quality inspection result.
In order to reduce the data volume to be stored, when a plurality of double-record videos of the quality inspection item are detected, or in an archiving stage after the completion of the quality inspection item, a plurality of double-record videos of the quality inspection item can be obtained, quality inspection results of the plurality of double-record videos are compared, and specific comparison objects are: if the included links and links pass, if the quality inspection results are the same between two or more double-recorded videos, namely the included links are consistent, and if the results of the passing of the links are also consistent, the double-recorded videos are repeated videos, some of the double-recorded videos can be deleted, and only one of the double-recorded videos is reserved.
For example, the quality inspection item includes 5 dual videos, wherein the 3 rd video includes links 1-3, wherein the 3 rd video passes the quality inspection, the 4 th video also includes links 1-3, and wherein the 3 rd video also passes the quality inspection, only one of the 3 rd video and the 4 th video may be reserved.
In the embodiment, quality inspection results of a plurality of double-recorded videos of a quality inspection item are obtained and compared; and acquiring the double-record videos with the same quality inspection result in the multiple double-record videos, and storing one double-record video in the double-record videos with the same quality inspection result, thereby effectively reducing the data volume of the archive while ensuring effective archiving.
Further, the step of obtaining the current quality inspection result in step S20 includes:
step S60, determining a first link passing quality inspection and a second link failing quality inspection in the video to be quality inspected according to the current quality inspection result;
and step S61, storing the first link and the second link in association with the video to be inspected.
In this embodiment, the first link is a generic term of all dual-record links that pass quality inspection, and the second link is a generic term of all dual-record links that fail quality inspection.
Because a quality inspection item has a plurality of double-record videos, for a complete double-record link, videos of all links passing through quality inspection are scattered, in order to facilitate searching and counting of the quality inspection videos of all links and rechecking of quality inspection results, links passing through quality inspection and links failing to pass through quality inspection in each double-record video are stored in association with the double-record videos, and the problem that due to the existence of a plurality of double-record videos, a quality inspector or a sampling inspector must open the double-record videos when the double-record videos corresponding to the quality inspection results are needed is avoided, so that time cost and labor cost are increased.
Step S60 and step S61 occur after the quality inspection operation of each double-record video, and after the quality inspection of each double-record video is finished and the quality inspection result is obtained, the first link passing the quality inspection and the second link failing the quality inspection in the video to be inspected are associated with the video to be inspected and stored.
Further, the step S61 includes:
step S62, when a sampling inspection instruction is detected, acquiring a double-record video to be sampled and inspected corresponding to the sampling inspection instruction;
and step S63, outputting and displaying the first link and the second link in the double-record video to be subjected to the spot check.
In the embodiment, the to-be-spot-inspected double-record video refers to a video which is selected from the double-record videos subjected to quality inspection of a plurality of quality inspection items and needs spot inspection in the spot inspection process.
In the conventional sampling inspection process, all the double-recorded videos sent to the sampling inspection must pass the quality inspection, but in this embodiment, the quality inspection result of one quality inspection item is the combination of a plurality of double-recorded video quality inspection results, so one double-recorded link may pass the quality inspection in one of the plurality of double-recorded videos of one quality inspection item.
As can be seen from the foregoing embodiment, after the quality inspection is completed, each dual-record video is associated with a first link that passes the quality inspection and a second link that does not pass the quality inspection, so as to clarify in which dual-record video a specific dual-record link passes the quality inspection.
In addition, the invention also provides a double-recording quality inspection device.
Referring to fig. 4, fig. 4 is a schematic functional block diagram of a dual recording quality inspection device according to a first embodiment of the present invention.
In this embodiment, the dual recording quality inspection device includes:
the video acquisition module 10 is configured to acquire a video to be inspected corresponding to a quality inspection request when the quality inspection request is detected;
the quality inspection module 20 is configured to obtain a current quality inspection result of the video to be inspected;
the comparison module 30 is configured to obtain a historical quality inspection result of the current quality inspection item corresponding to the to-be-inspected video, and determine a double-record link that does not pass the quality inspection currently according to the historical quality inspection result and the current quality inspection result;
and the re-recording prompting module 40 is configured to send a re-recording prompt to the client according to the dual-recording link that fails the quality inspection currently, so as to prompt the service personnel to re-record the dual-recording link that fails the quality inspection.
Further, the dual recording quality inspection device comprises:
the display module is used for acquiring the real-time intelligent quality inspection result of the video to be inspected and outputting the real-time intelligent quality inspection result to an artificial quality inspection interface for display;
the comparison module 30 is further configured to receive an artificial quality inspection result input by a quality inspector at an artificial quality inspection interface, and determine the current quality inspection result according to the real-time intelligent quality inspection result and the artificial quality inspection result.
Further, the dual recording quality inspection device comprises:
the data reading module is used for acquiring the additional information of the video to be inspected and acquiring a target link contained in the video to be inspected from the additional information;
the quality inspection module 20 is further configured to perform quality inspection of the target link on the video to be inspected, so as to obtain a quality inspection result of the target link in the video to be inspected.
Further, the dual recording quality inspection device comprises:
the result acquisition module is used for respectively determining a historical video of the quality inspection item and a first link passing quality inspection in the video to be quality inspected according to the historical quality inspection result and the current quality inspection result;
the comparison module 30 is further configured to obtain all the double-record links of the quality inspection item, and compare the first link with all the double-record links to determine the double-record links that do not pass the quality inspection currently.
Further, the dual recording quality inspection device comprises:
the result acquisition module is used for acquiring quality inspection results of a plurality of double-recorded videos when detecting that the quality inspection item has the double-recorded videos;
the comparing module 30 is further configured to compare quality inspection results of the multiple dual-recorded videos; and acquiring the double-record videos with the same quality inspection result in the multiple double-record videos, and storing one double-record video in the double-record videos with the same quality inspection result.
Further, the dual recording quality inspection device comprises:
the result acquisition module is used for determining a first link passing quality inspection and a second link failing quality inspection in the video to be quality inspected according to the current quality inspection result;
and the storage module is used for storing the first link and the second link in association with the video to be inspected.
Further, the dual recording quality inspection device comprises:
the output module is used for acquiring a double-record video to be subjected to the spot check corresponding to the spot check instruction when the spot check instruction is detected; and outputting and displaying the first link and the second link in the double-record video to be subjected to the spot check.
Furthermore, the invention also provides a computer readable storage medium.
The computer readable storage medium of the present invention stores a dual recording quality inspection program, wherein the dual recording quality inspection program realizes the steps of the dual recording quality inspection method when being executed by a processor.
The method implemented when the dual recording quality inspection program is executed may refer to various embodiments of the dual recording quality inspection method of the present invention, and will not be described herein.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or system that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or system. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or system that comprises the element.
The foregoing embodiment numbers of the present invention are merely for the purpose of description, and do not represent the advantages or disadvantages of the embodiments.
From the above description of the embodiments, it will be clear to those skilled in the art that the above-described embodiment method may be implemented by means of software plus a necessary general hardware platform, but of course may also be implemented by means of hardware, but in many cases the former is a preferred embodiment. Based on such understanding, the technical solution of the present invention may be embodied essentially or in a part contributing to the prior art in the form of a software product stored in a storage medium (e.g. ROM/RAM, magnetic disk, optical disk) as described above, comprising several instructions for causing a terminal device to perform the method according to the embodiments of the present invention.
The foregoing description is only of the preferred embodiments of the present invention, and is not intended to limit the scope of the invention, but rather is intended to cover any equivalents of the structures or equivalent processes disclosed herein or in the alternative, which may be employed directly or indirectly in other related arts.
Claims (8)
1. The double-recording quality inspection method is characterized by comprising the following steps of:
when a quality inspection request is detected, acquiring a video to be inspected corresponding to the quality inspection request;
acquiring a current quality inspection result of the video to be inspected;
acquiring a historical quality inspection result of the quality inspection item corresponding to the video to be inspected, and determining a double-record link which does not pass the quality inspection currently according to the historical quality inspection result and the current quality inspection result;
sending a re-recording prompt to a client according to the double-recording link which does not pass the quality inspection currently so as to prompt a salesman to re-record the double-recording link which does not pass the quality inspection;
the step of obtaining the current quality inspection result of the video to be inspected comprises the following steps:
acquiring a real-time intelligent quality inspection result of the video to be inspected, and outputting the result to an artificial quality inspection interface for display;
receiving an artificial quality inspection result input by a quality inspector at an artificial quality inspection interface, and determining the current quality inspection result according to the real-time intelligent quality inspection result and the artificial quality inspection result;
the step of determining the double record link which does not pass the quality inspection currently according to the historical quality inspection result and the current quality inspection result comprises the following steps:
according to the historical quality inspection result and the current quality inspection result, respectively determining a historical video of the quality inspection item and a first link passing quality inspection in the video to be inspected;
and acquiring all double-record links of the quality inspection item, and comparing the first link with all the double-record links to determine the double-record links which do not pass the quality inspection currently.
2. The dual recording quality inspection method according to claim 1, wherein the step of obtaining the current quality inspection result of the video to be inspected comprises:
acquiring additional information of the video to be inspected, and acquiring a target link contained in the video to be inspected from the additional information;
and performing quality inspection of the target link on the video to be inspected so as to obtain an inspection result of the target link in the video to be inspected.
3. The dual recording quality control method of claim 1, further comprising:
when detecting that a plurality of double-record videos exist in the quality inspection item, acquiring quality inspection results of the double-record videos;
comparing the quality inspection results of the multiple double-record videos;
and acquiring the double-record videos with the same quality inspection result in the multiple double-record videos, and storing one double-record video in the double-record videos with the same quality inspection result.
4. The dual recording quality control method of claim 1, wherein the step of obtaining the current quality control result comprises:
determining a first link passing quality inspection and a second link failing quality inspection in the video to be quality inspected according to the current quality inspection result;
and storing the first link and the second link in association with the video to be inspected.
5. The dual recording quality inspection method according to claim 4, wherein the step of storing the first link, the second link and the video to be inspected in association with each other comprises:
when a sampling inspection instruction is detected, acquiring a double-record video to be sampled and inspected corresponding to the sampling inspection instruction;
and outputting and displaying the first link and the second link in the double-record video to be subjected to the spot check.
6. A dual recording quality inspection device, the dual recording quality inspection device comprising:
the video acquisition module is used for acquiring a video to be inspected corresponding to the quality inspection request when the quality inspection request is detected;
the quality inspection module is used for acquiring the current quality inspection result of the video to be inspected;
the comparison module is used for acquiring a historical quality inspection result of the quality inspection item corresponding to the video to be inspected, and determining a double-record link which does not pass the quality inspection currently according to the historical quality inspection result and the current quality inspection result;
the re-recording prompt module is used for sending a re-recording prompt to the client according to the double-recording link which does not pass the quality inspection currently so as to prompt a service person to re-record the double-recording link which does not pass the quality inspection;
the quality inspection module is also used for acquiring a real-time intelligent quality inspection result of the video to be inspected and outputting the result to an artificial quality inspection interface for display; receiving an artificial quality inspection result input by a quality inspector at an artificial quality inspection interface, and determining the current quality inspection result according to the real-time intelligent quality inspection result and the artificial quality inspection result;
the comparison module is further used for respectively determining a historical video of the quality inspection item and a first link passing quality inspection in the video to be inspected according to the historical quality inspection result and the current quality inspection result; and acquiring all double-record links of the quality inspection item, and comparing the first link with all the double-record links to determine the double-record links which do not pass the quality inspection currently.
7. A dual recording quality inspection device comprising a processor, a memory, and a dual recording quality inspection program stored on the memory and executable by the processor, wherein the dual recording quality inspection program, when executed by the processor, implements the steps of the dual recording quality inspection method of any one of claims 1 to 5.
8. A computer readable storage medium, wherein a dual recording quality inspection program is stored on the computer readable storage medium, wherein the dual recording quality inspection program, when executed by a processor, implements the steps of the dual recording quality inspection method according to any one of claims 1 to 5.
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| CN110533379B (en) * | 2019-07-03 | 2023-09-29 | 青岛希望鸟科技有限公司 | Insurance double-record script generation system based on Internet |
| CN113595808B (en) * | 2020-04-30 | 2023-07-11 | 中国移动通信集团广东有限公司 | Work order quality inspection method, system and server |
| CN111885375A (en) * | 2020-07-15 | 2020-11-03 | 中国工商银行股份有限公司 | Method, device, server and system for testing double-recorded video |
| CN112016538B (en) * | 2020-10-29 | 2021-06-15 | 腾讯科技（深圳）有限公司 | Video processing method, video processing device, computer equipment and storage medium |
| CN112101311A (en) * | 2020-11-16 | 2020-12-18 | 深圳壹账通智能科技有限公司 | Double-recording quality inspection method and device based on artificial intelligence, computer equipment and medium |
| CN112788269B (en) * | 2020-12-30 | 2023-12-29 | 国网甘肃省电力公司白银供电公司 | Video processing method, device, server and storage medium |
| CN113052568A (en) * | 2021-04-09 | 2021-06-29 | 上海云从企业发展有限公司 | Business data auditing method, device, machine readable medium and equipment |
| CN114679557A (en) * | 2022-03-18 | 2022-06-28 | 中国建设银行股份有限公司 | Recorded data quality inspection method, recorded data quality inspection device, recorded data quality inspection equipment, recording medium and program product |
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