CN113052568A - Business data auditing method, device, machine readable medium and equipment - Google Patents

Business data auditing method, device, machine readable medium and equipment Download PDF

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CN113052568A
CN113052568A CN202110383328.6A CN202110383328A CN113052568A CN 113052568 A CN113052568 A CN 113052568A CN 202110383328 A CN202110383328 A CN 202110383328A CN 113052568 A CN113052568 A CN 113052568A
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auditing
service
audited
data
business
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何德峰
汪潜
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Shanghai Yuncong Enterprise Development Co ltd
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Shanghai Yuncong Enterprise Development Co ltd
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    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract

The invention discloses a service data auditing method, which comprises the following steps: acquiring service data of a service scene to be audited; determining at least one auditing item according to a service scene to be audited; and auditing the service data according to the at least one auditing item to obtain a final auditing result. The invention sets the auditing items according to different service scenes, and can ensure that the auditing service is more flexible and has stronger adaptability.

Description

Business data auditing method, device, machine readable medium and equipment
Technical Field
The invention relates to the field of artificial intelligence, in particular to a business data auditing method, a device, a machine readable medium and equipment.
Background
At present, the financial concept of the common people is more and more popular. Various banks also have more and more abundant financing tools and financing modes, and further updating is carried out. Fund, futures, trust, insurance, gold and other bank financing products, charm and other derived financing tools bring more selection space to the public and bring more irregular behavior risks. The bank prison requires the commercial bank to record the audio and video in the sales process of the financial products at the same time, so as to standardize the sales process of the financial products. In the process of installing the double-recording system in a plurality of banks, the situation that the double-recording inspection result is inaccurate due to different business scene flows and the inspection normalization is influenced can occur.
Disclosure of Invention
In view of the above-mentioned shortcomings of the prior art, the present invention is directed to a method, an apparatus, a machine-readable medium and a device for auditing business data, which are used to solve the problems of the prior art.
To achieve the above and other related objects, the present invention provides a method for auditing service data, including:
acquiring service data of a service scene to be audited;
determining at least one auditing item according to a service scene to be audited;
and auditing the service data according to the at least one auditing item to obtain a final auditing result.
Optionally, the auditing the service data according to the at least one auditing item includes:
auditing the business data for the first time according to the at least one auditing item to obtain a first auditing result;
and distributing the first audit result to a target object, and carrying out secondary audit on the first audit result by the target object to obtain a final audit result.
Optionally, the service scenario to be audited includes at least one service link, and when auditing the service data,
determining at least one business link to be audited from the at least one business link, wherein each business link to be audited comprises at least one auditing item;
and auditing the business data corresponding to the at least one business link to be audited according to the at least one auditing item.
Optionally, when auditing service data corresponding to the at least one service link to be audited, marking the starting time and the ending time of the service link to be audited, and generating an auditing identifier of the service link to be audited.
Optionally, the service data includes audio data and video data.
Optionally, the auditing mode when auditing the service data includes at least one of voice semantic detection, OCR detection, face detection and motion recognition.
To achieve the above and other related objects, the present invention provides a service data auditing apparatus, including:
the data acquisition module is used for acquiring service data of a service scene to be audited;
the auditing item determining module is used for determining at least one auditing item according to the service scene to be audited;
and the auditing module is used for auditing the service data according to the at least one auditing item to obtain a final auditing result.
Optionally, the auditing the service data according to the at least one auditing item includes:
auditing the business data for the first time according to the at least one auditing item to obtain a first auditing result;
and distributing the first audit result to a target object, and carrying out secondary audit on the first audit result by the target object to obtain a final audit result.
Optionally, the service scenario to be audited includes at least one service link, the auditing module determines at least one service link to be audited from the at least one service link when auditing the service data, each service link to be audited includes at least one auditing item, and audits the service data corresponding to the at least one service link to be audited according to the at least one auditing item.
Optionally, when auditing service data corresponding to the at least one service link to be audited, the auditing module marks the starting time and the ending time of the service link to be audited, and generates an auditing identifier of the service link to be audited.
Optionally, the service data includes audio data and video data.
Optionally, the auditing mode when auditing the service data includes at least one of voice semantic detection, OCR detection, face detection and motion recognition.
To achieve the above and other related objects, the present invention also provides an electronic device, comprising:
one or more processors; and
one or more machine-readable media having instructions stored thereon that, when executed by the one or more processors, cause the apparatus to perform one or more of the methods described previously.
To achieve the above objects and other related objects, the present invention also provides one or more machine-readable media having instructions stored thereon, which when executed by one or more processors, cause an apparatus to perform one or more of the methods described above.
As described above, the service data auditing method, apparatus, machine-readable medium and device provided by the present invention have the following beneficial effects:
the invention discloses a business data auditing method, which comprises the following steps: acquiring service data of a service scene to be audited; determining at least one auditing item according to a service scene to be audited; and auditing the service data according to the at least one auditing item to obtain a final auditing result. The invention sets the auditing items according to different service scenes, and can ensure that the auditing service is more flexible and has stronger adaptability.
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FIG. 1 is a flowchart illustrating a method for auditing business data according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of a hardware structure of a business data auditing apparatus according to an embodiment of the present invention;
fig. 3 is a schematic diagram of a hardware structure of a terminal device according to an embodiment of the present invention;
fig. 4 is a schematic diagram of a hardware structure of a terminal device according to an embodiment of the present invention.
Detailed Description
The embodiments of the present invention are described below with reference to specific embodiments, and other advantages and effects of the present invention will be easily understood by those skilled in the art from the disclosure of the present specification. The invention is capable of other and different embodiments and of being practiced or of being carried out in various ways, and its several details are capable of modification in various respects, all without departing from the spirit and scope of the present invention. It is to be noted that the features in the following embodiments and examples may be combined with each other without conflict.
It should be noted that the drawings provided in the following embodiments are only for illustrating the basic idea of the present invention, and the components related to the present invention are only shown in the drawings rather than drawn according to the number, shape and size of the components in actual implementation, and the type, quantity and proportion of the components in actual implementation may be changed freely, and the layout of the components may be more complicated.
As shown in fig. 1, an embodiment of the present invention provides a method for auditing service data, including:
s11, acquiring service data of a service scene to be audited;
s12, determining at least one auditing project according to the service scene to be audited;
s13, auditing the service data according to the at least one auditing item to obtain a final auditing result.
The invention sets the auditing items according to different service scenes, and can ensure that the auditing service is more flexible and has stronger adaptability.
In this embodiment, the business scenario to be audited may be a financial service business scenario, such as a banking related business, a securities related business, a trust related business, or an insurance related business. Such as trading insurance products (e.g., funds, stocks, etc.), self-service card transactions (e.g., opening an account), loans, deposits, etc.
And (4) detecting the audit items, namely the objects needing to be detected, according to the audit threshold. The audit items comprise whole-course double-person same-frame, operator matching, customer matching, whether a mask is worn or not, occurrence date detection, signature action recognition, video quality, voice quality, conversation transfer and the like. The audit threshold, i.e., a set value, when exceeded, may be considered to satisfy some decision criteria. For example, when the threshold value for checking whether a user is wearing a mask is set to 0.3, and when the calculated probability value exceeds 0.3, such as 0.4, the user is determined that the user is not wearing a mask.
In an embodiment, the auditing the business data according to the at least one auditing item includes:
auditing the business data for the first time according to the at least one auditing item to obtain a first auditing result;
and distributing the first audit result to a target object, and carrying out secondary audit on the first audit result by the target object to obtain a final audit result.
Wherein the service data includes audio data and video data. The first audit described in this embodiment is an automatic audit, and the automatic audit mode includes at least one of the following: voice semantic detection, OCR detection, face detection and action recognition. Voice semantic detection, namely voice recognition and dialect inspection, and judging dialect of a user and a service manager through the voice semantic detection; OCR detection, the recognition of the general characters, is used for detecting the characters written by users and business managers; face detection, face recognition and comparison, which is used for recognizing the identities of users and service managers; and (4) identifying the action and judging the signature action.
After the first audit is finished, a first audit result is obtained, the first audit result is distributed to the target object, and the first audit result is audited again in a manual audit mode.
In an embodiment, the service scene to be audited includes at least one service link, when auditing the service data, at least one service link to be audited is determined from the at least one service link, and each service link to be audited includes at least one auditing item; and auditing the business data corresponding to the at least one business link to be audited according to the at least one auditing item.
Each service scene to be audited comprises at least one service link. For example, an account opening business scenario of a bank, the business links of which include: the method provides a plurality of business links such as second-generation identity cards, face images, fingerprints and other information acquisition, identity verification, account opening contract reading, signing, password setting, card issuing and the like. When auditing the service data, it is not necessary to audit all the service data, but the interested data is screened from all the service data for auditing, which may be considered as screening one or more service links from a plurality of service links as service links to be audited, and each service link to be audited has at least one auditing item. For example, the service link signed in the service scene of opening an account is taken as the service link to be audited, and the corresponding auditing items comprise OCR detection and action recognition, namely, the signature of the client is detected and the action signed by the client is detected.
In an embodiment, when service data corresponding to the at least one service link to be audited is audited, marking the starting time and the ending time of the service link to be audited, and generating an auditing identifier of the service link to be audited.
Specifically, when the service data is audited for the first time, the start time and the end time of each service link are marked, and when the service data is audited for the second time, the service data can be audited according to the start time and the end time of each service link. And simultaneously, after the starting time and the ending time are determined, identifying the business link to generate an audit identification. The audit mark can be a number or a letter, and at least records the position of the business link. When the first audit result is audited for the second time, the service link to be audited can be easily found through the audit mark, and the audit time is saved.
As shown in fig. 2, an embodiment of the present invention provides a service data auditing apparatus, including:
the data acquisition module 21 is used for acquiring service data of a service scene to be audited;
the auditing item determining module 22 is used for determining at least one auditing item according to the service scene to be audited;
the auditing module 23 is configured to audit the service data according to the at least one auditing item, and obtain a final auditing result.
The invention sets the auditing items according to different service scenes, and can ensure that the auditing service is more flexible and has stronger adaptability.
In this embodiment, the business scenario to be audited may be a financial service business scenario, such as a banking related business, a securities related business, a trust related business, or an insurance related business. Such as trading insurance products (e.g., funds, stocks, etc.), self-service card transactions (e.g., opening an account), loans, deposits, etc.
And (4) detecting the audit items, namely the objects needing to be detected, according to the audit threshold. The audit items comprise whole-course double-person same-frame, operator matching, customer matching, whether a mask is worn or not, occurrence date detection, signature action recognition, video quality, voice quality, conversation transfer and the like. The audit threshold, i.e., a set value, when exceeded, may be considered to satisfy some decision criteria. For example, when the threshold value for checking whether a user is wearing a mask is set to 0.3, and when the calculated probability value exceeds 0.3, such as 0.4, the user is determined that the user is not wearing a mask.
In one embodiment, the audit module includes:
the auditing submodule is used for auditing the business data for the first time according to the at least one auditing project to obtain a first auditing result;
and the distribution submodule is used for distributing the first audit result to a target object, and the target object conducts secondary audit on the first audit result to obtain a final audit result.
Wherein the service data includes audio data and video data. The first audit described in this embodiment is an automatic audit, and the automatic audit mode includes at least one of the following: voice semantic detection, OCR detection, face detection and action recognition. Voice semantic detection, namely voice recognition and dialect inspection, and judging dialect of a user and a service manager through the voice semantic detection; OCR detection, the recognition of the general characters, is used for detecting the characters written by users and business managers; face detection, face recognition and comparison, which is used for recognizing the identities of users and service managers; and (4) identifying the action and judging the signature action.
After the first audit is finished, a first audit result is obtained, the first audit result is distributed to the target object, and the first audit result is audited again in a manual audit mode.
In an embodiment, the service scene to be audited includes at least one service link, when auditing the service data, at least one service link to be audited is determined from the at least one service link, and each service link to be audited includes at least one auditing item; and auditing the business data corresponding to the at least one business link to be audited according to the at least one auditing item.
Each service scene to be audited comprises at least one service link. For example, an account opening business scenario of a bank, the business links of which include: the method provides a plurality of business links such as second-generation identity cards, face images, fingerprints and other information acquisition, identity verification, account opening contract reading, signing, password setting, card issuing and the like. When auditing the service data, it is not necessary to audit all the service data, but the interested data is screened from all the service data for auditing, which may be considered as screening one or more service links from a plurality of service links as service links to be audited, and each service link to be audited has at least one auditing item. For example, the service link signed in the service scene of opening an account is taken as the service link to be audited, and the corresponding auditing items comprise OCR detection and action recognition, namely, the signature of the client is detected and the action signed by the client is detected.
In an embodiment, when service data corresponding to the at least one service link to be audited is audited, marking the starting time and the ending time of the service link to be audited, and generating an auditing identifier of the service link to be audited.
Specifically, when the service data is audited for the first time, the start time and the end time of each service link are marked, and when the service data is audited for the second time, the service data can be audited according to the start time and the end time of each service link. And simultaneously, after the starting time and the ending time are determined, identifying the business link to generate an audit identification. The audit mark can be a number or a letter, and at least records the position of the business link. When the first audit result is audited for the second time, the service link to be audited can be easily found through the audit mark, and the audit time is saved.
An embodiment of the present application further provides an apparatus, which may include: one or more processors; and one or more machine readable media having instructions stored thereon that, when executed by the one or more processors, cause the apparatus to perform the method of fig. 1. In practical applications, the device may be used as a terminal device, and may also be used as a server, where examples of the terminal device may include: the mobile terminal includes a smart phone, a tablet computer, an electronic book reader, an MP3 (Moving Picture Experts Group Audio Layer III) player, an MP4 (Moving Picture Experts Group Audio Layer IV) player, a laptop, a vehicle-mounted computer, a desktop computer, a set-top box, an intelligent television, a wearable device, and the like.
The present application further provides a non-transitory readable storage medium, where one or more modules (programs) are stored in the storage medium, and when the one or more modules are applied to a device, the device may be caused to execute instructions (instructions) of steps included in the method in fig. 1 according to the present application.
Fig. 3 is a schematic diagram of a hardware structure of a terminal device according to an embodiment of the present application. As shown, the terminal device may include: an input device 1100, a first processor 1101, an output device 1102, a first memory 1103, and at least one communication bus 1104. The communication bus 1104 is used to implement communication connections between the elements. The first memory 1103 may include a high-speed RAM memory, and may also include a non-volatile storage NVM, such as at least one disk memory, and the first memory 1103 may store various programs for performing various processing functions and implementing the method steps of the present embodiment.
Alternatively, the first processor 1101 may be, for example, a Central Processing Unit (CPU), an Application Specific Integrated Circuit (ASIC), a Digital Signal Processor (DSP), a Digital Signal Processing Device (DSPD), a Programmable Logic Device (PLD), a Field Programmable Gate Array (FPGA), a controller, a microcontroller, a microprocessor, or other electronic components, and the first processor 1101 is coupled to the input device 1100 and the output device 1102 through a wired or wireless connection.
Optionally, the input device 1100 may include a variety of input devices, such as at least one of a user-oriented user interface, a device-oriented device interface, a software programmable interface, a camera, and a sensor. Optionally, the device interface facing the device may be a wired interface for data transmission between devices, or may be a hardware plug-in interface (e.g., a USB interface, a serial port, etc.) for data transmission between devices; optionally, the user-facing user interface may be, for example, a user-facing control key, a voice input device for receiving voice input, and a touch sensing device (e.g., a touch screen with a touch sensing function, a touch pad, etc.) for receiving user touch input; optionally, the programmable interface of the software may be, for example, an entry for a user to edit or modify a program, such as an input pin interface or an input interface of a chip; the output devices 1102 may include output devices such as a display, audio, and the like.
In this embodiment, the processor of the terminal device includes a module for executing functions of each module in each device, and specific functions and technical effects may refer to the foregoing embodiments, which are not described herein again.
Fig. 4 is a schematic hardware structure diagram of a terminal device according to an embodiment of the present application. Fig. 4 is a specific embodiment of fig. 3 in an implementation process. As shown, the terminal device of the present embodiment may include a second processor 1201 and a second memory 1202.
The second processor 1201 executes the computer program code stored in the second memory 1202 to implement the method described in fig. 1 in the above embodiment.
The second memory 1202 is configured to store various types of data to support operations at the terminal device. Examples of such data include instructions for any application or method operating on the terminal device, such as messages, pictures, videos, and so forth. The second memory 1202 may include a Random Access Memory (RAM) and may also include a non-volatile memory (non-volatile memory), such as at least one disk memory.
Optionally, a second processor 1201 is provided in the processing assembly 1200. The terminal device may further include: communication component 1203, power component 1204, multimedia component 1205, speech component 1206, input/output interfaces 1207, and/or sensor component 1208. The specific components included in the terminal device are set according to actual requirements, which is not limited in this embodiment.
The processing component 1200 generally controls the overall operation of the terminal device. The processing assembly 1200 may include one or more second processors 1201 to execute instructions to perform all or part of the steps of the data processing method described above. Further, the processing component 1200 can include one or more modules that facilitate interaction between the processing component 1200 and other components. For example, the processing component 1200 can include a multimedia module to facilitate interaction between the multimedia component 1205 and the processing component 1200.
The power supply component 1204 provides power to the various components of the terminal device. The power components 1204 may include a power management system, one or more power sources, and other components associated with generating, managing, and distributing power for the terminal device.
The multimedia components 1205 include a display screen that provides an output interface between the terminal device and the user. In some embodiments, the display screen may include a Liquid Crystal Display (LCD) and a Touch Panel (TP). If the display screen includes a touch panel, the display screen may be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense touch, slide, and gestures on the touch panel. The touch sensor may not only sense the boundary of a touch or slide action, but also detect the duration and pressure associated with the touch or slide operation.
The voice component 1206 is configured to output and/or input voice signals. For example, the voice component 1206 includes a Microphone (MIC) configured to receive external voice signals when the terminal device is in an operational mode, such as a voice recognition mode. The received speech signal may further be stored in the second memory 1202 or transmitted via the communication component 1203. In some embodiments, the speech component 1206 further comprises a speaker for outputting speech signals.
The input/output interface 1207 provides an interface between the processing component 1200 and peripheral interface modules, which may be click wheels, buttons, etc. These buttons may include, but are not limited to: a volume button, a start button, and a lock button.
The sensor component 1208 includes one or more sensors for providing various aspects of status assessment for the terminal device. For example, the sensor component 1208 may detect an open/closed state of the terminal device, relative positioning of the components, presence or absence of user contact with the terminal device. The sensor assembly 1208 may include a proximity sensor configured to detect the presence of nearby objects without any physical contact, including detecting the distance between the user and the terminal device. In some embodiments, the sensor assembly 1208 may also include a camera or the like.
The communication component 1203 is configured to facilitate communications between the terminal device and other devices in a wired or wireless manner. The terminal device may access a wireless network based on a communication standard, such as WiFi, 2G or 3G, or a combination thereof. In one embodiment, the terminal device may include a SIM card slot therein for inserting a SIM card therein, so that the terminal device may log onto a GPRS network to establish communication with the server via the internet.
As can be seen from the above, the communication component 1203, the voice component 1206, the input/output interface 1207 and the sensor component 1208 referred to in the embodiment of fig. 4 can be implemented as the input device in the embodiment of fig. 3.
The foregoing embodiments are merely illustrative of the principles and utilities of the present invention and are not intended to limit the invention. Any person skilled in the art can modify or change the above-mentioned embodiments without departing from the spirit and scope of the present invention. Accordingly, it is intended that all equivalent modifications or changes which can be made by those skilled in the art without departing from the spirit and technical spirit of the present invention be covered by the claims of the present invention.

Claims (14)

1. A business data auditing method is characterized by comprising the following steps:
acquiring service data of a service scene to be audited;
determining at least one auditing item according to a service scene to be audited;
and auditing the service data according to the at least one auditing item to obtain a final auditing result.
2. The method for auditing service data according to claim 1, where auditing the service data according to the at least one audit item includes:
auditing the business data for the first time according to the at least one auditing item to obtain a first auditing result;
and distributing the first audit result to a target object, and carrying out secondary audit on the first audit result by the target object to obtain a final audit result.
3. The method for auditing service data according to claim 1, where the service scenario to be audited includes at least one service link, and when auditing the service data,
determining at least one business link to be audited from the at least one business link, wherein each business link to be audited comprises at least one auditing item;
and auditing the business data corresponding to the at least one business link to be audited according to the at least one auditing item.
4. The method for auditing business data according to claim 3, characterized in that when auditing business data corresponding to the at least one business link to be audited, marking the starting time and the ending time of the business link to be audited and generating an auditing identification of the business link to be audited.
5. The method for auditing service data according to any one of claims 1-4, characterized in that the service data includes audio data and video data.
6. The method as claimed in claim 1, wherein the auditing manner during auditing the service data includes at least one of voice semantic detection, OCR detection, face detection, and motion recognition.
7. A business data auditing apparatus, comprising:
the data acquisition module is used for acquiring service data of a service scene to be audited;
the auditing item determining module is used for determining at least one auditing item according to the service scene to be audited;
and the auditing module is used for auditing the service data according to the at least one auditing item to obtain a final auditing result.
8. The method for auditing business data according to claim 7, where the auditing module comprises:
the auditing submodule is used for auditing the business data for the first time according to the at least one auditing project to obtain a first auditing result;
and the distribution submodule is used for distributing the first audit result to a target object, and the target object conducts secondary audit on the first audit result to obtain a final audit result.
9. The service data auditing device of claim 7, characterized in that the service scenario to be audited includes at least one service link, the auditing module determines at least one service link to be audited from the at least one service link when auditing the service data, each service link to be audited includes at least one auditing item, and audits the service data corresponding to the at least one service link to be audited according to the at least one auditing item.
10. The service data auditing device of claim 9, where the auditing module marks the start time and end time of the service link to be audited and generates an auditing identification of the service link to be audited when auditing service data corresponding to the at least one service link to be audited.
11. The service data auditing device according to any one of claims 7-10 characterized in that the service data includes audio data and video data.
12. The device for auditing business data of claim 7, wherein auditing modes in auditing the business data include at least one of voice semantic detection, OCR detection, face detection, and motion recognition.
13. An electronic device, comprising:
one or more processors; and
one or more machine-readable media having instructions stored thereon that, when executed by the one or more processors, cause the apparatus to perform the method recited by one or more of claims 1-6.
14. One or more machine-readable media having instructions stored thereon, which when executed by one or more processors, cause an apparatus to perform the method recited by one or more of claims 1-6.
CN202110383328.6A 2021-04-09 2021-04-09 Business data auditing method, device, machine readable medium and equipment Pending CN113052568A (en)

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Citations (4)

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