CN111130888A - Fault information collection and prompt method, device, storage medium and mobile terminal - Google Patents
Fault information collection and prompt method, device, storage medium and mobile terminal Download PDFInfo
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- CN111130888A CN111130888A CN201911366325.0A CN201911366325A CN111130888A CN 111130888 A CN111130888 A CN 111130888A CN 201911366325 A CN201911366325 A CN 201911366325A CN 111130888 A CN111130888 A CN 111130888A
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- 238000012423 maintenance Methods 0.000 abstract description 22
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/069—Management of faults, events, alarms or notifications using logs of notifications; Post-processing of notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
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- H04N5/76—Television signal recording
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Abstract
The application provides a fault information collection and prompt method, a device, a storage medium and a mobile terminal, wherein the fault information collection method comprises the following steps: receiving fault occurrence information, wherein the fault occurrence information comprises a fault occurrence time period and fault related application; acquiring a system fault log in the time period of the fault occurrence; acquiring an application fault log in a fault occurrence time period according to the fault-related application; starting to record the screen video with the length of the time period of the fault occurrence as fault video information based on the starting time of the time period of the fault occurrence; and storing the system fault log, the application fault log and the fault video information together as fault information. The embodiment can record the detailed process of the fault occurrence, so that maintenance personnel can determine the fault reason by reproducing the fault and formulate a fault solution.
Description
Technical Field
The invention relates to the technical field of data processing, in particular to a fault information collection and prompt method, a fault information collection and prompt device, a storage medium and a mobile terminal.
Background
At present, the fault problems of terminal products such as mobile phones and the like are repaired according to the fault problems reproduced by maintenance personnel or the fault problems described by users, but in most cases, the fault problems are difficult to reproduce or inaccurate according to the reproduced contents in the maintenance process, so that the fault problems are difficult to accurately judge the location of the fault and cannot be solved fundamentally and timely.
Disclosure of Invention
The invention mainly aims to provide a fault information collection and prompt method, a fault information collection and prompt device, a storage medium and a mobile terminal, so as to solve the problem that the fault occurrence process is difficult to reproduce.
In a first aspect, an embodiment of the present application provides a fault information collection method, including the following steps: receiving fault occurrence information, wherein the fault occurrence information comprises a fault occurrence time period and fault related application; acquiring a system fault log in the time period of the fault occurrence; acquiring an application fault log in a fault occurrence time period according to the fault-related application; starting to record the screen video with the length of the time period of the fault occurrence as fault video information based on the starting time of the time period of the fault occurrence; and storing the system fault log, the application fault log and the fault video information together as fault information.
Optionally, the receiving the failure occurrence information includes: receiving fault occurrence information detected by a mobile terminal; and receiving fault occurrence information actively triggered by the mobile terminal.
Optionally, the fault occurrence information detected by the mobile terminal is obtained according to the following steps: acquiring instruction information received by the mobile terminal and process information of the mobile terminal; matching the instruction information with the process information, judging whether the mobile terminal has a fault according to a matching result, and recording a time period when the mobile terminal has the fault and fault return information when the mobile terminal has the fault; and determining the relevant fault application according to the fault return information.
Optionally, matching the instruction information with the process information, and determining whether the mobile terminal has a fault according to a matching result, including: and detecting whether the process information contains a process corresponding to the instruction information or not based on the instruction information, and judging that the mobile terminal has a fault when the process information does not contain the process corresponding to the instruction information.
Optionally, determining the fault-related application according to the fault return information includes: and determining fault-related application according to the fault codes in the fault return information based on a preset fault code comparison table.
Optionally, obtaining a system fault log in the time period when the fault occurs includes: acquiring a system fault log in a first preset time range, wherein the first preset time range comprises a time period of occurrence of the fault; acquiring an application fault log in a time period in which the fault occurs, wherein the acquisition comprises: acquiring an application fault log in a second preset time range, wherein the second preset time range comprises a time period of occurrence of the fault; starting to record the screen video with the length of the time period in which the fault occurs based on the starting time of the time period in which the fault occurs, wherein the screen video is used as fault video information and comprises the following steps: and recording the screen video with the length of a third preset time range from the starting time of the third preset time range based on the time period of the fault as fault video information, wherein the third preset time range comprises the time period of the fault.
Optionally, the first preset time range, the second preset time range and the third preset time range are the same time range.
Optionally, the method further comprises the steps of: sending fault feedback prompt information to acquire description information of the fault, wherein the description information comprises an evaluated time period of existence of the fault; comparing the time period of the existence of the evaluated fault with a first preset time range, and when the first preset time range does not completely contain the time period of the existence of the evaluated fault, acquiring a supplementary system fault log according to the part which is contained in the time period of the existence of the evaluated fault and does not belong to the first preset time range; comparing the time period of the existence of the evaluated fault with a second preset time range, and when the second preset time range does not completely contain the time period of the existence of the evaluated fault, acquiring a supplementary application fault log according to a part which is contained in the time period of the existence of the evaluated fault and does not belong to the second preset time range; comparing the time period in which the evaluated fault exists with a third preset time range, and if the third preset time range does not completely contain the time period in which the evaluated fault exists, supplementing and recording the screen video according to the part, which is contained in the time period in which the evaluated fault exists and does not belong to the third preset time range, so as to serve as supplementary fault video information; and supplementing the description information, the supplementary system fault log, the supplementary application fault log and the supplementary fault video information into the fault information and storing the fault information.
In a second aspect, an embodiment of the present application provides a fault information prompting method, including the following steps: the fault information stored based on the fault information collection method as described above is acquired and presented.
In a third aspect, an embodiment of the present application provides a fault information collection device, including: the information receiving module is used for receiving fault occurrence information, wherein the fault occurrence information comprises a fault occurrence time period and fault related application; the first log acquisition module is used for acquiring a system fault log in a fault occurrence time period; the second log obtaining module is used for obtaining an application fault log in a time period when the fault occurs according to the fault-related application; the video recording module is used for starting to record the screen video with the fault occurring time period length based on the starting time of the fault occurring time period as fault video information; and the information storage module is used for storing the system fault log, the application fault log and the fault video information together as fault information.
In a fourth aspect, embodiments of the present application provide a storage medium storing a computer program that, when executed by a processor, implements the steps of the fault information collection method as described above.
In a fifth aspect, an embodiment of the present application provides a mobile terminal, including a processor and a storage medium storing program code, where the program code, when executed by the processor, implements the steps of the fault information collection method as described above.
According to the fault information collection method, fault occurrence information is obtained from two angles of self detection of the mobile terminal and subjective judgment of a user, when the mobile terminal detects that a fault occurs, system fault logs, application fault logs and fault video information are obtained in time, the most original fault event record is reserved, maintenance personnel can conveniently reproduce the detailed process of the fault occurrence by utilizing the fault information, the maintenance personnel can know the screen representation of the fault occurrence more visually through the fault video information, the maintenance personnel can be helped to determine the fault problem and the fault reason, and a fault solution is formulated. The application is favorable for reducing the work difficulty of maintenance personnel, improving the work efficiency of the maintenance personnel, being favorable for application faults to be quickly and effectively repaired, and being favorable for improving the user experience.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this application, illustrate embodiments of the invention and, together with the description, serve to explain the invention and not to limit the invention, in which:
FIG. 1 is a flow chart of a fault information collection method according to an exemplary embodiment of the present application;
fig. 2 is a schematic structural diagram of a failure information collection device according to an exemplary embodiment of the present application.
Detailed Description
It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict. The present invention will be described in detail below with reference to the embodiments with reference to the attached drawings.
According to the fault information collection method, the system fault log, the application fault log and the fault video information related to the fault are packaged and stored, so that maintenance personnel can fully know the fault during maintenance to achieve the fault recurrence degree.
As shown in fig. 1, an embodiment of the present application provides a fault information collection method, including the following steps:
s110: and receiving fault occurrence information, wherein the fault occurrence information comprises a fault occurrence time period and a fault related application.
As an optional implementation, the receiving the failure occurrence information includes: receiving fault occurrence information detected by a mobile terminal; and receiving fault occurrence information actively triggered by the mobile terminal.
The cause of the failure may be in the system or in the application. The failure occurrence information actively triggered by the mobile terminal can be failure occurrence information triggered by controlling the mobile terminal by a user, when the user thinks that the mobile terminal has a failure, the user can actively control the mobile terminal to trigger the failure occurrence information, wherein the failure occurrence time period and the failure related application can be filled by the user. Therefore, the mobile terminal can be manually intervened under the condition that the fault is not detected, and the omission of the fault is avoided.
As an optional implementation manner, the failure occurrence information detected by the mobile terminal is obtained according to the following steps: acquiring instruction information received by the mobile terminal and process information of the mobile terminal; matching the instruction information with the process information, judging whether the mobile terminal has a fault according to a matching result, and recording a time period when the mobile terminal has the fault and fault return information when the mobile terminal has the fault; and determining the relevant fault application according to the fault return information.
The method comprises the following steps of matching the instruction information with the process information, and judging whether the mobile terminal has a fault according to a matching result, wherein the method comprises the following steps: and detecting whether the process information contains a process corresponding to the instruction information or not based on the instruction information, and judging that the mobile terminal has a fault when the process information does not contain the process corresponding to the instruction information.
The mobile terminal or called mobile communication terminal refers to a computer device which can be used in mobile, and may include a mobile phone, a notebook, a tablet computer, a POS machine, or even a vehicle-mounted computer. The mobile terminal of the present application may refer to a mobile communication terminal capable of installing an application program.
The instruction information received by the mobile terminal may include, but is not limited to, instruction information formed by a user performing an operation, or instruction information received in a wired or wireless manner and sent remotely by another device. The instruction information may include, for example, an instruction to the mobile terminal to open a WeChat, close a map, and the like.
A process is a running activity of a program with some independent functionality with respect to a certain data set. It is the basic unit that the operating system executes dynamically, and in the traditional operating system, the process is the basic allocation unit and the basic execution unit. Under normal conditions, in response to the instruction information received by the mobile terminal, the mobile terminal itself may run a process corresponding to the instruction information.
And when the process information does not contain the process corresponding to the instruction information, the mobile terminal does not respond to the instruction information in time to operate the corresponding process, and the mobile terminal has a fault.
When the mobile terminal has a fault, no corresponding process runs within the set time after the instruction information is received, the time when the set time passes after the instruction information is received can be recorded as fault time, a period of time from the instruction information reception to the set time end can also be used as the fault time, and the fault time can be a time point or a period of time. The fault return information may include, for example, a simple analysis of the fault, or may include a fault code.
Determining the relevant fault application according to the fault return information, wherein the determining of the relevant fault application comprises the following steps: and determining fault-related application according to the fault codes in the fault return information based on a preset fault code comparison table. The fault code lookup table is a table indicating correspondence between fault codes and fault contents. The fault-related application can be located by the fault code.
S120: and acquiring a system fault log in the fault occurrence time period.
The system fault log may be a part of the system log, or may be a log about a fault that is generated by the system after the fault is detected, and the system fault log may include time, operation description, package name, application name, and the like.
S130: and acquiring an application fault log in the fault occurrence time period according to the fault-related application.
The application fault log may be a part of the application log, or may be a log about a fault separately generated by the application after the fault is detected, and the application fault log may include time, error log information, an error code, and the like.
The system fault log and the application fault log can show detailed events recorded by the mobile terminal when the fault occurs to maintenance personnel, and the mobile terminal can know the detailed process of the fault occurrence through the event records, so that the fault can be solved quickly.
S140: and starting to record the screen video with the length of the time period of the fault occurrence as fault video information based on the starting time of the time period of the fault occurrence.
The recording of the screen video is immediately performed when the fault is initially detected or in response to the active triggering of the mobile terminal by the user, until the end of the time period in which the fault occurs.
The fault video information can help maintenance personnel to know the screen performance of the fault more intuitively.
As an optional implementation, obtaining a system fault log in a time period in which the fault occurs includes: acquiring a system fault log in a first preset time range, wherein the first preset time range comprises a time period of occurrence of the fault; acquiring an application fault log in a time period in which the fault occurs, wherein the acquisition comprises: acquiring an application fault log in a second preset time range, wherein the second preset time range comprises a time period of occurrence of the fault; starting to record the screen video with the length of the time period in which the fault occurs based on the starting time of the time period in which the fault occurs, wherein the screen video is used as fault video information and comprises the following steps: and recording the screen video with the length of a third preset time range from the starting time of the third preset time range based on the time period of the fault as fault video information, wherein the third preset time range comprises the time period of the fault.
The first, second, and third preset time ranges may be extended for a period of time before or after the occurrence of the fault, based on the period of time including the occurrence of the fault, for example, the first, second, and third preset time ranges may be extended for 1 hour or 2 hours before or after the occurrence of the fault, or extended for 1 hour or 2 hours after the occurrence of the fault, specifically, to which end, and how long the first, second, and third preset time ranges are extended may be set as necessary. The first, second and third predetermined time ranges may be the same or different.
According to the embodiment, the system fault log and the application fault log with longer time range are extracted through longer time range of fault occurrence, and maintenance personnel can fully know the causal consequence of the fault occurrence.
Preferably, the first preset time range, the second preset time range and the third preset time range are the same time range. The three time ranges are the same in length, so that maintenance personnel can synchronously display the three information, and the failure occurrence process can be further known by comparing the three information with each detail one by one.
S150: and storing the system fault log, the application fault log and the fault video information together as fault information.
Optionally, the information may be stored locally in the mobile terminal, in the cloud, or in the server.
As an optional implementation, the method further comprises the following steps: sending fault feedback prompt information to acquire description information of the fault, wherein the description information comprises an evaluated time period of existence of the fault; comparing the time period of the existence of the evaluated fault with a first preset time range, and when the first preset time range does not completely contain the time period of the existence of the evaluated fault, acquiring a supplementary system fault log according to the part which is contained in the time period of the existence of the evaluated fault and does not belong to the first preset time range; comparing the time period of the existence of the evaluated fault with a second preset time range, and when the second preset time range does not completely contain the time period of the existence of the evaluated fault, acquiring a supplementary application fault log according to a part which is contained in the time period of the existence of the evaluated fault and does not belong to the second preset time range; comparing the time period in which the evaluated fault exists with a third preset time range, and if the third preset time range does not completely contain the time period in which the evaluated fault exists, supplementing and recording the screen video according to the part, which is contained in the time period in which the evaluated fault exists and does not belong to the third preset time range, so as to serve as supplementary fault video information; and supplementing the description information, the supplementary system fault log, the supplementary application fault log and the supplementary fault video information into the fault information and storing the fault information.
The description information includes, but is not limited to, the time period of the existence of the evaluated fault, and may also include a description of the fault occurrence process, a description of the fault cause, and the like.
According to the embodiment, the fault information is supplemented through the feedback of the user to the fault, and the subjective judgment content of the fault from the perspective of people is increased.
As an optional implementation, the method further comprises the following steps: and sending the fault information.
The fault information may be checked locally, or may be sent to other places for checking, for example, to a computer end of a maintenance worker, or may be sent to a cloud or a server, which is not limited herein.
According to the fault information collection method, fault occurrence information is obtained from two angles of self detection of the mobile terminal and subjective judgment of a user, when the mobile terminal detects that a fault occurs, system fault logs, application fault logs and fault video information are obtained in time, the most original fault event record is reserved, maintenance personnel can conveniently reproduce the detailed process of the fault occurrence by utilizing the fault information, the maintenance personnel can know the screen representation of the fault occurrence more visually through the fault video information, the maintenance personnel can be helped to determine the fault problem and the fault reason, and a fault solution is formulated. The application is favorable for reducing the work difficulty of maintenance personnel, improving the work efficiency of the maintenance personnel, being favorable for application faults to be quickly and effectively repaired, and being favorable for improving the user experience.
An embodiment of the present application provides a fault information prompting method, including the following steps: the fault information stored based on the fault information collection method as described above is acquired and presented.
The fault information may be obtained and displayed at the other end, for example, at the computer end or the server end of the maintenance personnel, or at the mobile terminal itself, to facilitate fault maintenance.
As shown in fig. 2, an embodiment of the present application provides a failure information collection device 200 including: an information receiving module 210, configured to receive failure occurrence information, where the failure occurrence information includes a failure occurrence time period and a failure-related application; a first log obtaining module 220, configured to obtain a system fault log in a time period in which the fault occurs; a second log obtaining module 230, configured to obtain an application fault log in a time period in which the fault occurs according to the fault-related application; a video recording module 240, configured to start to record, as fault video information, a screen video of the time period length in which the fault occurs based on the start time of the time period in which the fault occurs; an information storage module 250, configured to store the system fault log, the application fault log, and the fault video information together as fault information.
In this embodiment, the failure information collecting apparatus 200 may further include: a processor and a memory, wherein the processor is configured to execute the following program modules stored in the memory: the fault detection module 210, the first log acquisition module 220, the second log acquisition module 230, the video recording module 240 and the information storage module 250 to collect and store fault information.
Embodiments of the present application provide a storage medium storing a computer program which, when executed by a processor, implements the steps of the fault information collection method as described above.
An embodiment of the present application provides a mobile terminal, comprising a processor and a storage medium storing program code, which when executed by the processor, implements the steps of the fault information collection method as described above.
It is noted that the terms used herein are merely for describing particular embodiments and are not intended to limit exemplary embodiments according to the present application, and when the terms "include" and/or "comprise" are used in this specification, they specify the presence of features, steps, operations, devices, components, and/or combinations thereof.
It should be noted that the terms "first," "second," and the like in the description and claims of this application and in the drawings are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the terms so used are interchangeable under appropriate circumstances such that the embodiments of the application described herein are, for example, capable of operation in sequences other than those illustrated or otherwise described herein.
It should be understood that the exemplary embodiments herein may be embodied in many different forms and should not be construed as limited to only the embodiments set forth herein. These embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of these exemplary embodiments to those skilled in the art, and should not be construed as limiting the present invention.
Claims (12)
1. A fault information collection method is characterized by comprising the following steps:
receiving fault occurrence information, wherein the fault occurrence information comprises a fault occurrence time period and fault related application;
acquiring a system fault log in the time period of the fault occurrence;
acquiring an application fault log in a fault occurrence time period according to the fault-related application;
starting to record the screen video with the length of the time period of the fault occurrence as fault video information based on the starting time of the time period of the fault occurrence;
and storing the system fault log, the application fault log and the fault video information together as fault information.
2. The fault information collection method according to claim 1, wherein receiving fault occurrence information comprises:
receiving fault occurrence information detected by a mobile terminal; and
and receiving fault occurrence information actively triggered by the mobile terminal.
3. The failure information collecting method according to claim 2, wherein the failure occurrence information detected by the mobile terminal is obtained according to the steps of:
acquiring instruction information received by the mobile terminal and process information of the mobile terminal;
matching the instruction information with the process information, judging whether the mobile terminal has a fault according to a matching result, and recording a time period when the mobile terminal has the fault and fault return information when the mobile terminal has the fault;
and determining the relevant fault application according to the fault return information.
4. The method for collecting failure information according to claim 3, wherein the step of matching the instruction information with the process information and determining whether the mobile terminal has failed according to the matching result comprises the steps of:
and detecting whether the process information contains a process corresponding to the instruction information or not based on the instruction information, and judging that the mobile terminal has a fault when the process information does not contain the process corresponding to the instruction information.
5. The method according to claim 3, wherein determining the fault-related application based on the fault return information comprises:
and determining fault-related application according to the fault codes in the fault return information based on a preset fault code comparison table.
6. The fault information collection method according to any one of claims 1 to 5, wherein obtaining a system fault log in a time period in which the fault occurs comprises: acquiring a system fault log in a first preset time range, wherein the first preset time range comprises a time period of occurrence of the fault;
acquiring an application fault log in a time period in which the fault occurs, wherein the acquisition comprises: acquiring an application fault log in a second preset time range, wherein the second preset time range comprises a time period of occurrence of the fault;
starting to record the screen video with the length of the time period in which the fault occurs based on the starting time of the time period in which the fault occurs, wherein the screen video is used as fault video information and comprises the following steps: and recording the screen video with the length of a third preset time range from the starting time of the third preset time range based on the time period of the fault as fault video information, wherein the third preset time range comprises the time period of the fault.
7. The fault information collection method according to claim 6, wherein the first preset time range, the second preset time range, and the third preset time range are the same time range.
8. The fault information collection method according to claim 6, further comprising the steps of:
sending fault feedback prompt information to acquire description information of the fault, wherein the description information comprises an evaluated time period of existence of the fault;
comparing the time period of the existence of the evaluated fault with a first preset time range, and when the first preset time range does not completely contain the time period of the existence of the evaluated fault, acquiring a supplementary system fault log according to the part which is contained in the time period of the existence of the evaluated fault and does not belong to the first preset time range;
comparing the time period of the existence of the evaluated fault with a second preset time range, and when the second preset time range does not completely contain the time period of the existence of the evaluated fault, acquiring a supplementary application fault log according to a part which is contained in the time period of the existence of the evaluated fault and does not belong to the second preset time range;
comparing the time period in which the evaluated fault exists with a third preset time range, and if the third preset time range does not completely contain the time period in which the evaluated fault exists, supplementing and recording the screen video according to the part, which is contained in the time period in which the evaluated fault exists and does not belong to the third preset time range, so as to serve as supplementary fault video information;
and supplementing the description information, the supplementary system fault log, the supplementary application fault log and the supplementary fault video information into the fault information and storing the fault information.
9. A fault information prompting method is characterized by comprising the following steps:
acquiring and displaying fault information stored based on the fault information collection method of any one of claims 1 to 8.
10. A failure information collection device characterized by comprising:
the information receiving module is used for receiving fault occurrence information, wherein the fault occurrence information comprises a fault occurrence time period and fault related application;
the first log acquisition module is used for acquiring a system fault log in a fault occurrence time period;
the second log obtaining module is used for obtaining an application fault log in a time period when the fault occurs according to the fault-related application;
the video recording module is used for starting to record the screen video with the fault occurring time period length based on the starting time of the fault occurring time period as fault video information;
and the information storage module is used for storing the system fault log, the application fault log and the fault video information together as fault information.
11. A storage medium storing a computer program, wherein the computer program, when executed by a processor, implements the steps of the fault information collection method according to any one of claims 1 to 8.
12. A mobile terminal comprising a processor and a storage medium storing program code which, when executed by the processor, implements the steps of the fault information collection method according to any one of claims 1 to 8.
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| CN114490257A (en) * | 2022-01-13 | 2022-05-13 | 星河智联汽车科技有限公司 | Method, device and equipment for collecting logs of vehicle |
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