CN109427013A - Vehicle is in danger processing method, device, equipment and the storage medium of agent service - Google Patents
Vehicle is in danger processing method, device, equipment and the storage medium of agent service Download PDFInfo
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- CN109427013A CN109427013A CN201711362836.6A CN201711362836A CN109427013A CN 109427013 A CN109427013 A CN 109427013A CN 201711362836 A CN201711362836 A CN 201711362836A CN 109427013 A CN109427013 A CN 109427013A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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Abstract
It is in danger the processing method of agent service the invention discloses a kind of vehicle, comprising the following steps: receive the vehicle that application user terminal is sent and be in danger the proxy requests of business, obtain the vehicle in the proxy requests and be in danger information；It determines that vehicle is in danger the process flow of being in danger of business according to vehicle information of being in danger, and is that the vehicle is in danger traffic assignments agent according to default allocation rule；The be in danger proxy requests of business of the vehicle are sent to the corresponding proxy user end of the agent, so that the agent receives the proxy requests；The corresponding vehicle of proxy requests is carried out based on be in danger process flow and proxy user end to be in danger service interaction, is in danger business with completing the corresponding vehicle of proxy requests.It is in danger processing unit, equipment and the storage medium of agent service the invention also discloses a kind of vehicle.The present invention releases the time of vehicle car owner by the way that vehicle is in danger traffic assignments to agent, while improving vehicle and being in danger the treatment effeciency of process.
Description
Technical field
Be in danger field of acting on behalf of the present invention relates to vehicle more particularly to vehicle be in danger agent service processing method, device, set
Standby and storage medium.
Background technique
Vehicle is widely applied as walking-replacing tool by people, due to by vehicle fleet size rapid growth and different roads
The influence of environment inevitably encounters different degrees of traffic accident during vehicle use.
Existing vehicle, which meets with a street accident, needs to handle traffic accident case under line, and vehicle user needs to wait the person of surveying
It arrives, needs to accompany until case completion is wound up the case, vehicle user is it is not apparent how processing traffic accident, vehicle under normal conditions
User be provide some relevant informations according to the prompt of the person of surveying, that is to say, for part traffic accident vehicle user not
The processing for needing to participate in entire traffic accident in person has other emergency events in vehicle user, due to the place of vehicle traffic accident
Reason process is more troublesome, and vehicle user cannot handle to leave in time handles other things, and by time loss in vehicle friendship
In the processing of interpreter's event, the waste of vehicle user time and efforts etc. is caused.
Above content is only used to facilitate the understanding of the technical scheme, and is not represented and is recognized that above content is existing skill
Art.
Summary of the invention
It is in danger and the processing method of agent service, device, equipment and deposits the main purpose of the present invention is to provide a kind of vehicle
Storage media, it is intended to by the way that vehicle is in danger traffic assignments to agent, vehicle be handled by agent and be in danger process flow, increased
The professional degree for business processing of being in danger, releases the time of vehicle user, while improving vehicle and being in danger the treatment effeciency of process.
To achieve the above object, the present invention provides the processing method that a kind of vehicle is in danger agent service, and the vehicle is in danger
The processing method of agent service the following steps are included:
It receives the vehicle that application user terminal is sent to be in danger the proxy requests of business, the vehicle obtained in the proxy requests goes out
Dangerous information；
Determine that vehicle is in danger the process flow of being in danger of business according to vehicle information of being in danger, and according to default allocation rule
It is in danger traffic assignments agent for the vehicle；
The be in danger proxy requests of business of the vehicle are sent to the corresponding proxy user end of the agent, so that described
Agent receives the proxy requests；
It carries out the corresponding vehicle of proxy requests based on be in danger process flow and proxy user end to be in danger service interaction, to complete
The corresponding vehicle of proxy requests is in danger business.
Optionally, it is described according to the vehicle be in danger information determine vehicle be in danger business be in danger process flow the step of packet
It includes:
It obtains the vehicle vehicle in information that is in danger to be in danger photo, the analysis vehicle photo that is in danger determines damaged vehicle component names
And/or damaged area information, to obtain car damage identification result；
According to vehicle be in danger the vehicle in information be in danger address and/or vehicle be in danger time and the car damage identification as a result,
Determine that vehicle is in danger urgency level；
Vehicle is in danger urgency level divided rank, and the preset vehicle for obtaining corresponding grade is in danger normal process as vehicle
The process flow of being in danger for business of being in danger.
Optionally, it is that the vehicle procuratorial step of traffic assignments of being in danger includes: that the basis, which presets allocation rule,
It obtains vehicle to be in danger in information and acts on behalf information, determines whether to be arranged vehicle according to charg`e d'affaires's information and be in danger business
Charg`e d'affaires side；
If vehicle has been arranged to be in danger the charg`e d'affaires side of business, vehicle is in danger the agent in traffic assignments to charg`e d'affaires side；
If being not provided with vehicle to be in danger the charg`e d'affaires side of business, vehicle is in danger business by default allocation rule assignment agent
People.
Optionally, if the vehicle that is not provided with is in danger the charg`e d'affaires side of business, vehicle is in danger business by default distribution
The step of regular assignment agent people includes:
If being not provided with vehicle to be in danger the charg`e d'affaires side of business, obtains the vehicle that vehicle is in danger in information and be in danger address；
It is in danger address according to the vehicle, obtains and meet vehicle in preset range and be in danger the agent of condition, and will be described
Vehicle is in danger traffic assignments to corresponding agent.
Optionally, described that the be in danger proxy requests of business of the vehicle are sent to the corresponding proxy user of the agent
After the step of end, comprising:
The feedback information sent based on proxy user end is received, and judges whether proxy user connects according to the feedback information
It is in danger the agency of business by the vehicle；
If proxy user receives the vehicle and is in danger the agency of business, the contact details at proxy user end are sent to Shen
Please user terminal so that application user's contact agent people；
If proxy user end refuses the vehicle and is in danger the agency of business, according to vehicle position information and default point described
It is in danger the distribution of business with rule adjustment vehicle, until proxy user receives the vehicle and is in danger the agency of business.
Optionally, it is described according to the vehicle be in danger information determine vehicle be in danger business be in danger process flow the step of it
Afterwards, comprising:
Whether process flow of being in danger described in judgement includes that vehicle is in danger dam site investigation；
If the process flow of being in danger includes that vehicle is in danger dam site investigation, vehicle information of being in danger is sent to and surveys end
End, so that the person of surveying is positioned according to vehicle information of being in danger, wherein the terminal of surveying refers to that the corresponding terminal of the person of surveying is set
It is standby.
Optionally, if the process flow of being in danger includes that vehicle is in danger dam site investigation, vehicle is in danger information hair
It send to after the step of surveying end, comprising:
When detecting when surveying Location Request of application user terminal transmission, opens electronic map and simultaneously obtain the position for surveying terminal
Confidence breath；
It is in danger address according to the location information for surveying terminal and the vehicle vehicle in information that is in danger, terminal is surveyed in determination
Mobile route；
The waiting time is surveyed with moving velocity of terminal determination is surveyed according to the mobile route for surveying terminal.
In addition, to achieve the above object, it is in danger the processing unit of agent service the present invention also provides a kind of vehicle, the vehicle
The processing unit of agent service of being in danger includes:
It receives and obtains module, the vehicle for receiving application user terminal transmission is in danger the proxy requests of business, described in acquisition
Vehicle in proxy requests is in danger information；
Determine distribution module, for determining that vehicle is in danger the process flow of being in danger of business according to vehicle information of being in danger,
It and according to default allocation rule is that the vehicle is in danger traffic assignments agent；
The be in danger proxy requests of business of the vehicle are sent to the agent corresponding generation by request sending module, user
User terminal is managed, so that the agent receives the proxy requests；
Sending module is obtained, for going out based on process flow of being in danger vehicle corresponding with proxy user end progress proxy requests
Dangerous service interaction is in danger business with completing the corresponding vehicle of proxy requests.
In addition, to achieve the above object, it is in danger the processing equipment of agent service the present invention also provides a kind of vehicle；
The be in danger processing equipment of agent service of the vehicle includes: memory, processor and is stored on the memory
And the vehicle that can be run on the processor is in danger the processing routine of agent service, in which:
The vehicle, which is in danger when the processing routine of agent service is executed by the processor, to be realized as above-mentioned vehicle is in danger
The step of processing method of agent service
In addition, to achieve the above object, the present invention also provides a kind of storage mediums；
It is stored with vehicle on the storage medium to be in danger the processing routine of agent service, the vehicle is in danger agent service
When processing routine is executed by processor realize as above-mentioned vehicle be in danger agent service processing method the step of.
A kind of vehicle that the embodiment of the present invention proposes is in danger processing method, device, equipment and the storage medium of agent service,
Docking for application user terminal and proxy user end is realized by server, and the vehicle that server receives application user terminal transmission is in danger
The proxy requests of business obtain the vehicle in the proxy requests and are in danger information；Vehicle is determined according to vehicle information of being in danger
The process flow of being in danger for business of being in danger, and be that the vehicle is in danger traffic assignments agent according to default allocation rule；It will be described
The be in danger proxy requests of business of vehicle are sent to the corresponding proxy user end of the agent, so that described in the agent receives
Proxy requests；It carries out the corresponding vehicle of proxy requests based on be in danger process flow and proxy user end to be in danger service interaction, with complete
It is in danger business at the corresponding vehicle of proxy requests, tracks vehicle in real time without user when handling vehicle and being in danger and be in danger processing stream
Journey, user only need to carry out vehicle at the terminal and are in danger the application of business, and server assignment agent people uses in convenient vehicle
Family handles vehicle by special agent while discharging the time of vehicle car owner and is in danger business, improves vehicle and is in danger Claims Resolution
Efficiency, further, application user terminal can check that vehicle is in danger the information of processing, increases vehicle processing information in real time
Transparence.
Detailed description of the invention
Fig. 1 is the apparatus structure schematic diagram for the hardware running environment that the embodiment of the present invention is related to；
Fig. 2 be vehicle of the present invention be in danger agent service processing method first embodiment flow diagram；
Fig. 3 be Fig. 2 in vehicle be in danger agent service process method step S20 one refinement flow diagram；
Fig. 4 be Fig. 2 in vehicle be in danger agent service process method step S20 another refinement flow diagram；
Fig. 5 be vehicle of the present invention be in danger agent service processing method second embodiment flow diagram；
Fig. 6 be vehicle of the present invention be in danger agent service processing method 3rd embodiment flow diagram；
Fig. 7 be vehicle of the present invention be in danger agent service processing method fourth embodiment flow diagram；
Fig. 8 be vehicle of the present invention be in danger agent service one embodiment of processing unit the functional block diagram.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
The primary solutions of the embodiment of the present invention are: vehicle can be surrendered dangerous processing business by vehicle user to be entrusted to and repairs
It manages factory or other third parties to act on behalf, vehicle user time of reporting a case to the security authorities is protected, and the thing for handling oneself can be first gone, vehicle
Give repair shop.It helps user to complete vehicle by repair shop process flow occur, vehicle user is allowed to obtain good user experience.
As shown in Figure 1, Fig. 1 is the server architecture schematic diagram for the hardware running environment that the embodiment of the present invention is related to.
Server of the embodiment of the present invention such as " internet of things equipment ", the intelligent air condition with network savvy, intelligent electric lamp, intelligence electricity
Source；AR/VR equipment with network savvy, intelligent sound box, autonomous driving vehicle, PC, smart phone, tablet computer, e-book are read
Read the terminal devices having a display function such as device, portable computer.Vehicle in the present invention is in danger the processing equipment of agent service
It can be used as independent server also building block available as a server, can also be in danger the processing method of agent service in vehicle
Operating system in as server control terminal device.
As shown in Figure 1, the server may include: processor 1001, such as CPU, network interface 1004, user interface
1003, memory 1005, communication bus 1002.Wherein, communication bus 1002 is for realizing the connection communication between these components.
User interface 1003 may include display screen (Display), input unit such as keyboard (Keyboard), optional user interface
1003 can also include standard wireline interface and wireless interface.Network interface 1004 optionally may include that the wired of standard connects
Mouth, wireless interface (such as WI-FI interface).Memory 1005 can be high speed RAM memory, be also possible to stable memory
(non-volatile memory), such as magnetic disk storage.Memory 1005 optionally can also be independently of aforementioned processor
1001 storage device.
Optionally, server can also include camera, RF (Radio Frequency, radio frequency) circuit, sensor, sound
Frequency circuit, WiFi module；Input unit, than display screen, touch screen；Network interface can be blue in blanking wireless interface in addition to WiFi
Tooth, probe, 3G/4G/5G internet base station equipment etc..Wherein, sensor such as optical sensor, motion sensor and other biographies
Sensor.It, can be with it will be understood by those skilled in the art that server architecture shown in Fig. 1 does not constitute the restriction to server
Including perhaps combining certain components or different component layouts than illustrating more or fewer components.
As shown in Figure 1, the computer software product, which is stored in a storage medium, (storage medium: is called computer storage
Medium, readable storage medium storing program for executing, computer readable storage medium are directly medium, such as ROM/RAM, magnetic disk, CD) in, packet
Some instructions are included to use so that a terminal device (can be mobile phone, computer, server, air conditioner or the network equipment
Deng) method described in each embodiment of the present invention is executed, as may include operation in a kind of memory 1005 of storage medium
System, network communication module, Subscriber Interface Module SIM and vehicle are in danger the processing application program of agent service.
In server shown in Fig. 1, network interface 1004 be mainly used for connect background server, with background server into
Row data communication；User interface 1003 is mainly used for connecting user terminal (client), carries out data communication with user terminal；And it handles
The processing application program that device 1001 can be used for that the vehicle stored in memory 1005 is called to be in danger agent service, and execute following
Operation:
It receives the vehicle that application user terminal is sent to be in danger the proxy requests of business, the vehicle obtained in the proxy requests goes out
Dangerous information；
Determine that vehicle is in danger the process flow of being in danger of business according to vehicle information of being in danger, and according to default allocation rule
It is in danger traffic assignments agent for the vehicle；
The be in danger proxy requests of business of the vehicle are sent to the corresponding proxy user end of the agent, so that described
Agent receives the proxy requests；
It carries out the corresponding vehicle of proxy requests based on be in danger process flow and proxy user end to be in danger service interaction, to complete
The corresponding vehicle of proxy requests is in danger business.
Further, processor 1001 can call the be in danger processing of agent service of the vehicle stored in memory 1005 to answer
With program, it is described according to the vehicle be in danger information determine vehicle be in danger business be in danger process flow the step of also execute it is following
Operation:
It obtains the vehicle vehicle in information that is in danger to be in danger photo, the analysis vehicle photo that is in danger determines damaged vehicle component names
And/or damaged area information, to obtain car damage identification result；
According to vehicle be in danger the vehicle in information be in danger address and/or vehicle be in danger time and the car damage identification as a result,
Determine that vehicle is in danger urgency level；
Vehicle is in danger urgency level divided rank, and the preset vehicle for obtaining corresponding grade is in danger normal process as vehicle
The process flow of being in danger for business of being in danger.
Further, processor 1001 can call the be in danger processing of agent service of the vehicle stored in memory 1005 to answer
With program, it is that the vehicle procuratorial step of traffic assignments of being in danger also executes following operate that the basis, which presets allocation rule:
It obtains vehicle to be in danger in information and acts on behalf information, determines whether to be arranged vehicle according to charg`e d'affaires's information and be in danger business
Charg`e d'affaires side；
If vehicle has been arranged to be in danger the charg`e d'affaires side of business, vehicle is in danger the agent in traffic assignments to charg`e d'affaires side；
If being not provided with vehicle to be in danger the charg`e d'affaires side of business, vehicle is in danger business by default allocation rule assignment agent
People.
Further, processor 1001 can call the be in danger processing of agent service of the vehicle stored in memory 1005 to answer
With program, if the vehicle that is not provided with is in danger the charg`e d'affaires side of business, vehicle business of being in danger is distributed by default allocation rule
Procuratorial step also executes following operation:
If being not provided with vehicle to be in danger the charg`e d'affaires side of business, obtains the vehicle that vehicle is in danger in information and be in danger address；
It is in danger address according to the vehicle, obtains and meet vehicle in preset range and be in danger the agent of condition, and will be described
Vehicle is in danger traffic assignments to corresponding agent.
Further, processor 1001 can call the be in danger processing of agent service of the vehicle stored in memory 1005 to answer
With program, it is described by the vehicle be in danger the proxy requests of business be sent to the agent corresponding proxy user end the step of
Later, following operation is also executed:
The feedback information sent based on proxy user end is received, and judges whether proxy user connects according to the feedback information
It is in danger the agency of business by the vehicle；
If proxy user receives the vehicle and is in danger the agency of business, the contact details at proxy user end are sent to Shen
Please user terminal so that application user's contact agent people；
If proxy user end refuses the vehicle and is in danger the agency of business, according to vehicle position information and default point described
It is in danger the distribution of business with rule adjustment vehicle, until proxy user receives the vehicle and is in danger the agency of business.
Further, processor 1001 can call the be in danger processing of agent service of the vehicle stored in memory 1005 to answer
With program, it is described according to the vehicle be in danger information determine vehicle be in danger business be in danger process flow the step of after, also hold
The following operation of row:
Whether process flow of being in danger described in judgement includes that vehicle is in danger dam site investigation；
If the process flow of being in danger includes that vehicle is in danger dam site investigation, vehicle information of being in danger is sent to and surveys end
End, so that the person of surveying is positioned according to vehicle information of being in danger, wherein the terminal of surveying refers to that the corresponding terminal of the person of surveying is set
It is standby.
Further, processor 1001 can call the be in danger processing of agent service of the vehicle stored in memory 1005 to answer
With program, if the process flow of being in danger includes that vehicle is in danger dam site investigation, vehicle information of being in danger is sent to and is surveyed
After the step of end, following operation is also executed:
When detecting when surveying Location Request of application user terminal transmission, opens electronic map and simultaneously obtain the position for surveying terminal
Confidence breath；
It is in danger address according to the location information for surveying terminal and the vehicle vehicle in information that is in danger, terminal is surveyed in determination
Mobile route；
The waiting time is surveyed with moving velocity of terminal determination is surveyed according to the mobile route for surveying terminal.
Referring to Fig. 2, vehicle of the present invention be in danger agent service processing method first embodiment in, the vehicle is in danger generation
The processing method of reason business includes:
Step S10 receives the vehicle that application user terminal is sent and is in danger the proxy requests of business, obtains in the proxy requests
Vehicle be in danger information.
Server receives the vehicle that application user terminal is sent and is in danger the proxy requests of business, obtains in the proxy requests
Vehicle is in danger information, that is, vehicle user is in danger by the preset vehicle of user terminal to be handled application software upload vehicle and be in danger business
Proxy requests, the vehicle business of being in danger is entrusted to third party and is acted on behalf, wherein the third party act on behalf can be repair shop or
The agent of person's profession, the vehicle that server obtains in proxy requests are in danger information, and vehicle information of being in danger includes: that vehicle is in danger
Be in danger time, vehicle user information and vehicle of position, vehicle license plate number, vehicle is in danger photo etc..
Step S20 determines that vehicle is in danger the process flow of being in danger of business according to vehicle information of being in danger, and according to default
Allocation rule is that the vehicle is in danger traffic assignments agent.
Server determines that vehicle is in danger the process flow of being in danger of business according to vehicle information of being in danger, specifically, according to
Vehicle is in danger the photographic intelligence in information, determines the extent of damage of the vehicle in accident, is in danger the time according to vehicle and vehicle goes out
The information such as dangerous position determine the urgency level that vehicle is in danger, finally true according to the vehicle extent of damage and vehicle urgency level of being in danger
Determine vehicle to be in danger the process flow of business；Further, according to default allocation rule be the vehicle be in danger traffic assignments agency
People, wherein default allocation rule can be arranged according to certain situation, and presetting allocation rule in the present embodiment is the different shadow of setting
The factor is rung, e.g., agent's distance, agent's treatment effeciency, agent's work saturation degree, the vehicle extent of damage and car
Vehicle is in danger traffic assignments to corresponding agent by anxious degree etc., and weight is arranged for different impact factor.
Specifically, referring to Fig. 3, vehicle of the present invention is in danger the processing method of agent service, according to the vehicle in step S20
Information of being in danger determines that vehicle is in danger the process flow of being in danger of business further include:
Step S21 obtains the vehicle vehicle in information that is in danger and is in danger photo, and the analysis vehicle photo that is in danger determines damaged vehicle
Component names and/or damaged area information, to obtain car damage identification result；
In this step, the vehicle damage photo that client uploads is compared with the information in disaggregated model, and select and by
The damaged parts and the consistent extent of damage of damaged area information for damaging vehicle compare picture, determine damaged parts title and/or
Damaged area information；That is, by being compared in vehicle damage photo and preset extent of damage control picture, and selection and damaged vehicle
Damaged parts the relatively uniform extent of damage photograph and picture of the extent of damage；According to damaged parts title and damaged area information,
Identifying processing is carried out to the impaired depth of vehicle damage picture, to determine car damage identification result.
Step S22, according to vehicle be in danger the vehicle in information be in danger address and/or vehicle be in danger the time and the vehicle it is fixed
Damage urgency level as a result, determining vehicle is in danger；
In this step, according to vehicle be in danger the vehicle in information be in danger address and/or vehicle be in danger the time and vehicle it is fixed
Damage is as a result, for example, be located at the biggish section of vehicle amount in car accident address, and time of casualty is peak period on and off duty, vehicle
Loss is more serious, then regards as vehicle urgency level of being in danger promptly, it is lesser to be located at vehicle amount in car accident address
Section, and time of casualty is for night, vehicle urgency level of being in danger less, is then regarded as general urgency level by vehicle loss.
Vehicle is in danger urgency level divided rank by step S23, and the preset vehicle for obtaining corresponding grade is in danger normal stream
Cheng Zuowei vehicle is in danger the process flow of being in danger of business.
Specifically, server obtains the vehicle vehicle in information that is in danger and is in danger photo, and the analysis vehicle photo that is in danger determines vehicle
Damaged parts title and/or damaged area information, to obtain car damage identification result；That is, server uploads application user terminal
Vehicle be in danger photo carry out image recognition, determine damaged vehicle component names and/or damaged area information, with obtain vehicle damage knot
Fruit is in danger time and vehicle damage as a result, determining that vehicle is in danger urgent journey according to vehicle be in danger address, the vehicle of the vehicle in information that be in danger
Degree；And vehicle is in danger urgency level according to urgency level division rank；To determine that vehicle goes out according to vehicle urgency level of being in danger
The process flow of danger；For example, be located at the biggish section of vehicle amount in car accident address, and when time of casualty is peak on and off duty
Section, vehicle loss is more serious, then vehicle urgency level of being in danger is regarded as level-one, and obtains default first class vehicle and be in danger processing
Process is in danger the process flow of being in danger of business as vehicle, the process flow wherein the default first class vehicle is in danger, it is possible to understand that
For an accelerated passage, the be in danger process flow of being in danger of business of normal vehicle is carried out simplified partial and timing node is arranged,
To accelerate processing vehicle to be in danger business；Be located at the lesser section of vehicle amount in car accident address, and time of casualty be for night,
Vehicle urgency level of being in danger less, is then regarded as second level by vehicle loss, and is obtained default second level vehicle and be in danger process flow work
It is in danger the process flow of being in danger of business for vehicle, the process flow wherein the default second level vehicle is in danger, i.e., normal vehicle goes out
The process flow of being in danger of dangerous business；It should be added that can be with the setting loss of vehicle as a result, setting vehicle in the present embodiment
Be in danger dam site investigation.
It is in danger information according to vehicle in the present embodiment, determines that vehicle is in danger process flow, improved Some vehicles and be in danger industry
The treatment effeciency of business.
Specifically, referring to Fig. 4, vehicle of the present invention is in danger the processing method of agent service, according to default distribution in step S20
Rule is that the vehicle is in danger traffic assignments agent further include:
Step S24, acquisition vehicle, which is in danger in information, acts on behalf information, according to charg`e d'affaires's information determines whether that vehicle has been arranged
The charg`e d'affaires side for business of being in danger；
Server acquisition vehicle, which is in danger in information, in this step acts on behalf information, that is, and being in danger includes acting on behalf information in information,
Wherein act on behalf information to refer to: in repair shop, vehicle generation, drive, or the information of other third parties etc., and user can act on behalf information
Middle to select repair shop as charg`e d'affaires side, server obtains user and is acting on behalf the input information in information, it is determined whether vehicle has been arranged
The charg`e d'affaires side for business of being in danger.
Step S25 is in danger the charg`e d'affaires side of business if vehicle has been arranged, vehicle is in danger in traffic assignments to charg`e d'affaires side
Agent；
It is in danger the charg`e d'affaires side of business in user setting vehicle, server is in danger generation of business according to the vehicle of user setting
The side of doing, then agent vehicle being in danger in traffic assignments to charg`e d'affaires side, for example, the charg`e d'affaires in the shop 4S of user setting vehicle, then
The information that vehicle is in danger by server is distributed to the shop 4S of nearest vehicle, is gone out by the employee in the shop vehicle 4S on behalf of vehicle is handled
Danger.
Step S26 is in danger the charg`e d'affaires side of business if being not provided with vehicle, vehicle is in danger business by default allocation rule
Assignment agent people.
If being not provided with vehicle to be in danger the charg`e d'affaires side of business, by vehicle be in danger business by default allocation rule wherein, in advance
If allocation rule can be arranged as the case may be, can be the processing time being in danger is allocated, and is also possible to according to being in danger
Address is allocated, and be can also be and is allocated according to agent's work total amount.
Wherein, the step of in step S26 by default allocation rule assignment agent people further include:
Step a is in danger the charg`e d'affaires side of business if being not provided with vehicle, obtains the vehicle that vehicle is in danger in information and go out strategical vantage point
Location；
Step b is in danger address according to the vehicle, obtains and meets vehicle in preset range and be in danger the agent of condition, and
The vehicle is in danger traffic assignments to corresponding agent.
Server acquisition vehicle, which is in danger in information, acts on behalf information, determines whether that vehicle, which has been arranged, to be gone out according to charg`e d'affaires's information
The charg`e d'affaires side of dangerous business；That is, repair shop may be selected as charg`e d'affaires side, if user has been set charg`e d'affaires in user according to the actual situation
Side, then agent vehicle being in danger in traffic assignments to charg`e d'affaires side；If user is not provided with vehicle and is in danger the charg`e d'affaires side of business,
Vehicle is then in danger business by default allocation rule assignment agent people, wherein different rules is arranged in default allocation rule, such as
It is in danger address according to vehicle, obtains and meet vehicle in preset range and be in danger the agent of condition, and the vehicle is in danger business
It distributes to corresponding agent.
When vehicle being in danger traffic assignments to agent in the present embodiment, takes into account user demand and vehicle is in danger business effect
Rate.
The be in danger proxy requests of business of the vehicle are sent to the corresponding proxy user end of the agent by step S30,
So that the agent receives the proxy requests.
It is in danger in traffic assignments after agent according to allocation rule for vehicle in server, the vehicle is in danger by server
The proxy requests of business are sent to the corresponding proxy user end of the agent, that is, server obtains the corresponding agency of agent
User's client information, and the be in danger proxy requests of business of vehicle are sent to proxy user end, so that agent's Receiving Agent is requested.
Step S40 carries out the corresponding vehicle of proxy requests business of being in danger based on be in danger process flow and proxy user end and hands over
Mutually, it is in danger business with completing the corresponding vehicle of proxy requests.
The server corresponding vehicle of process flow and proxy user end progress proxy requests that is based on being in danger is in danger service interaction,
That is, server sends corresponding prompt information to proxy user end according to process flow of being in danger, proxy user end is believed according to prompt
Breath is operated, for example, the be in danger address information of position of vehicle is sent to proxy user end by server, agent is according to address
Information quickly reaches vehicle address of being in danger and carries out the processing that is in danger of vehicle；It is in danger industry with completing the corresponding vehicle of proxy requests
Business, when agent has handled the information being in danger in process flow, agent can send server for processing information, wherein
Processing information includes the photograph video etc. for the process of repairing；It detects that proxy user end uploads in server to be in danger in process flow respectively
When the processing information of a node, for example, agent is sent to server during vehicle maintenance, by the photo of vehicle maintenance,
Server obtains the processing information and is sent to application user terminal, so that application user checks.
It tracks vehicle in real time without user when handling vehicle and being in danger in the present embodiment to be in danger process flow, user is only
Need to carry out vehicle at the terminal to be in danger the application of business, server assignment agent people, while convenient vehicle user by
Special agent handles vehicle and is in danger business, improves vehicle and is in danger the efficiency of Claims Resolution, and further, application user terminal can be with
Check that vehicle is in danger the information of processing, increases the transparence of vehicle processing information in real time.
Further, referring to Fig. 5, vehicle of the present invention be in danger agent service processing method second embodiment, this implementation
Example is proposed on the basis of first embodiment, and the difference with first embodiment is that agent client receives server
After the proxy requests of transmission, whether deputy selection receives the proxy requests, and specifically, the vehicle is in danger agent service
Processing method includes:
Step S50 is received the feedback information sent based on proxy user end, and judges that agency uses according to the feedback information
Whether family, which receives the vehicle, is in danger the agency of business；
In this step, proxy user termination receives server and sends proxy requests, and proxy user end corresponds to user can be with
Receiving Agent request is chosen whether, if procuratorial Receiving Agent is requested, prompt is transmitted and received as feedback information and extremely services
Device sends refusal prompt as feedback information to server, so that server is based on if procuratorial not Receiving Agent is requested
The feedback information that proxy user end is sent, and judge whether proxy user receives the vehicle and be in danger industry according to the feedback information
The agency of business.
Step S60, if proxy user receives the vehicle and is in danger the agency of business, by the contact details at proxy user end
It is sent to application user terminal, so that application user's contact agent people；
Step S70, if proxy user end refuses the vehicle and is in danger the agency of business, according to vehicle position information and institute
It states default allocation rule and adjusts vehicle and be in danger the distribution of business, until proxy user receives the vehicle and is in danger the agency of business.
In this step, proxy user refusal vehicle is in danger the agency of business, and proxy user end can trigger refusal vehicle
The agency for business of being in danger, server detect that proxy user end refusal vehicle is in danger when acting on behalf of of business, and server is according to vehicle
Location information and the default allocation rule (default allocation rule herein is same as above, and is not repeated them here) adjust vehicle and are in danger business
Distribution, until proxy user receives the vehicle and is in danger the agency of business, for example, if the vehicle accident of being in danger is on highway,
Then server obtains vehicle and is in danger the repairing that can be convenient vehicle as charg`e d'affaires side of the nearest repair shop in address；If vehicle is in danger
Accident is peak period on and off duty, then server obtain vehicle be in danger address distance nearest generation drive it is third-party as act on behalf can
With the processing that accelerating vehicle is acted on behalf, traffic congestion is prevented.
Server receives the feedback information sent based on proxy user end, and judges proxy user according to the feedback information
Whether receive the vehicle to be in danger the agency of business；If proxy user receives the vehicle and is in danger the agency of business, will agency
The contact details of user terminal are sent to application user terminal, so that application user's contact agent people；For example, server will be procuratorial
The information such as telephone number are sent to application user terminal, application user can direct contact agent people, if institute is refused at proxy user end
It states vehicle to be in danger the agency of business, then vehicle is adjusted according to vehicle position information and the default allocation rule and be in danger point of business
Match, until proxy user receives the vehicle and is in danger the agency of business.
It should be added that if preset time period server is not received by the feedback sent based on proxy user end
Information, then server thinks that agent client does not have Receiving Agent request, and server distributes the proxy requests to other generations
Reason client can be arranged to 30 minutes or 60 minutes wherein the preset time period can be arranged as the case may be.
Server is adjusted proxy requests according to the feedback information at proxy user end in the present embodiment, goes out in vehicle
It now requests to consider human factor while smart allocation, so that vehicle is in danger, agent service distribution is more reasonable.
Further, referring to Fig. 6, vehicle of the present invention be in danger agent service processing method 3rd embodiment, this implementation
Example is propose on the basis of first embodiment, and the difference with first embodiment is being in danger according to vehicle in this present embodiment
Setting loss result determines whether to carry out the dam site investigation that is in danger of vehicle, and specifically, the vehicle is in danger the processing method of agent service
Include:
Whether step S80, process flow of being in danger described in judgement include that vehicle is in danger dam site investigation；
Vehicle information of being in danger is sent to by step S90 if the process flow of being in danger includes that vehicle is in danger dam site investigation
Terminal is surveyed, so that the person of surveying is positioned according to vehicle information of being in danger, wherein the terminal of surveying refers to that the person of surveying is corresponding
Terminal device.
Whether process flow of being in danger described in server judgement includes that vehicle is in danger dam site investigation；If the process flow of being in danger
It is in danger dam site investigation comprising vehicle, then vehicle information of being in danger is sent to and surveys terminal, so that the person of surveying is in danger letter according to vehicle
Breath is positioned.
It is in danger dam site investigation if vehicle is in danger in process flow in the present embodiment comprising vehicle, server goes out vehicle
Dangerous information is sent to the person of surveying, and the person of surveying can be in danger according to vehicle to be positioned, and accelerates the treatment effeciency for the person of surveying.
Further, referring to Fig. 7, vehicle of the present invention be in danger agent service processing method fourth embodiment, this implementation
Example is proposed on the basis of 3rd embodiment, and the difference of the present embodiment and 3rd embodiment can applied in this present embodiment
User example can inquire the person's of surveying information in real time, and the be in danger processing method of agent service of the vehicle includes:
Step S101 opens electronic map and obtains and look into when detecting when surveying Location Request of application user terminal transmission
Survey the location information of terminal；
Step S102 is in danger address, really according to the location information for surveying terminal and the vehicle vehicle in information that is in danger
Surely the mobile route of terminal is surveyed；
Step S103, according to the mobile route for surveying terminal and survey moving velocity of terminal determine survey waiting when
Between.
When surveying Location Request of application user terminal transmission is detected in server, wherein is surveyed Location Request and is referred to Shen
Please the user query person of surveying position request, server, which is opened electronic map and simultaneously obtained, surveys the location information of terminal；That is, service
Device can star preset positioning software, such as Amap, Baidu map or Google Maps, and obtain the location information for surveying end,
To be shown on the position electronic map by the person of surveying, further, server location information that terminal is surveyed according to
The vehicle vehicle in information that is in danger is in danger address, determines the mobile route for surveying terminal；According to the mobile road for surveying terminal
Line surveys the waiting time with moving velocity of terminal determination is surveyed.
Server obtains the location information for surveying end and shows according to the Location Request of surveying of application user in the present embodiment
Show, application user can estimate mobile route and movement speed according to the location information for surveying end, obtain the time for needing to wait, make
Application user obtains better user experience.
In addition, referring to Fig. 8, the embodiment of the present invention also proposes that vehicle is in danger the processing unit of agent service, and the vehicle goes out
The processing unit of dangerous agent service includes:
It receives and obtains module 10, be in danger the proxy requests of business for receiving the vehicle that application user terminal is sent, acquisition institute
The vehicle in proxy requests is stated to be in danger information；
Distribution module 20 is determined, for determining that vehicle is in danger the processing stream of being in danger of business according to vehicle information of being in danger
Journey, and be that the vehicle is in danger traffic assignments agent according to default allocation rule；
Request sending module 30, the vehicle is in danger by user, and to be sent to the agent corresponding for the proxy requests of business
Proxy user end, so that the agent receives the proxy requests；
Sending module 40 is obtained, for based on process flow of being in danger vehicle corresponding with proxy user end progress proxy requests
Be in danger service interaction, is in danger business with completing the corresponding vehicle of proxy requests.
Wherein, vehicle be in danger each Implement of Function Module of the processing unit of agent service the step of can refer to vehicle of the present invention
Be in danger agent service processing method each embodiment, details are not described herein again.
In addition, the embodiment of the present invention also proposes a kind of storage medium.
It is stored with vehicle on the storage medium to be in danger the processing routine of agent service, the vehicle is in danger agent service
Realize that the be in danger agency of business of vehicle operates as follows when processing routine is executed by processor:
It receives the vehicle that application user terminal is sent to be in danger the proxy requests of business, the vehicle obtained in the proxy requests goes out
Dangerous information；
Determine that vehicle is in danger the process flow of being in danger of business according to vehicle information of being in danger, and according to default allocation rule
It is in danger traffic assignments agent for the vehicle；
The be in danger proxy requests of business of the vehicle are sent to the corresponding proxy user end of the agent, so that described
Agent receives the proxy requests；
It carries out the corresponding vehicle of proxy requests based on be in danger process flow and proxy user end to be in danger service interaction, to complete
The corresponding vehicle of proxy requests is in danger business.
Wherein, storage medium realize the step of can refer to vehicle of the present invention be in danger agent service processing method each reality
Example is applied, details are not described herein again.
It should be noted that, in this document, relational terms such as first and second and the like are used merely to a reality
Body/operation/object is distinguished with another entity/operation/object, without necessarily requiring or implying these entity/operations/
There are any actual relationship or orders between object；The terms "include", "comprise" or its any other variant meaning
Covering non-exclusive inclusion, so that the process, method, article or the system that include a series of elements not only include that
A little elements, but also including other elements that are not explicitly listed, or further include for this process, method, article or
The intrinsic element of system.In the absence of more restrictions, the element limited by sentence "including a ...", is not arranged
Except there is also other identical elements in process, method, article or the system for including the element.
For device embodiment, since it is substantially similar to the method embodiment, related so describing fairly simple
Place illustrates referring to the part of embodiment of the method.The apparatus embodiments described above are merely exemplary, wherein making
It may or may not be physically separated for the unit of separate part description.In can selecting according to the actual needs
Some or all of the modules realize the purpose of the present invention program.Those of ordinary skill in the art are not making the creative labor
In the case where, it can it understands and implements.
The serial number of the above embodiments of the invention is only for description, does not represent the advantages or disadvantages of the embodiments.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.Based on this understanding, technical solution of the present invention substantially in other words does the prior art
The part contributed out can be embodied in the form of software products, which is stored in one as described above
In storage medium (such as ROM/RAM, magnetic disk, CD), including some instructions are used so that terminal device (it can be mobile phone,
Computer, server, air conditioner or network equipment etc.) execute method described in each embodiment of the present invention.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
- The processing method of agent service 1. a kind of vehicle is in danger, which is characterized in that the vehicle is in danger the processing side of agent service Method the following steps are included:It receives the vehicle that application user terminal is sent to be in danger the proxy requests of business, obtains the vehicle in the proxy requests and be in danger letter Breath；It determines that vehicle is in danger the process flow of being in danger of business according to vehicle information of being in danger, and is institute according to default allocation rule Vehicle is stated to be in danger traffic assignments agent；The be in danger proxy requests of business of the vehicle are sent to the corresponding proxy user end of the agent, so that the agency People receives the proxy requests；It carries out the corresponding vehicle of proxy requests based on be in danger process flow and proxy user end to be in danger service interaction, to complete to act on behalf of Corresponding vehicle is requested to be in danger business.
- The processing method of agent service 2. vehicle as described in claim 1 is in danger, which is characterized in that described according to the vehicle Information of being in danger determine vehicle be in danger business be in danger process flow the step of include:The vehicle vehicle in information that is in danger is obtained to be in danger photo, analysis vehicle be in danger photo determine damaged vehicle component names and/ Or damaged area information, to obtain car damage identification result；Address is in danger and/or vehicle is in danger time and the car damage identification as a result, determining according to the vehicle vehicle in information that is in danger Vehicle is in danger urgency level；Vehicle is in danger urgency level divided rank, and the preset vehicle for the obtaining corresponding grade normal process that is in danger goes out as vehicle The process flow of being in danger of dangerous business.
- The processing method of agent service 3. vehicle as described in claim 1 is in danger, which is characterized in that the default distribution of the basis Rule is that the vehicle procuratorial step of traffic assignments of being in danger includes:It obtains vehicle to be in danger in information and acts on behalf information, determines whether to be arranged vehicle according to charg`e d'affaires's information and be in danger generation of business The side of doing；If vehicle has been arranged to be in danger the charg`e d'affaires side of business, vehicle is in danger the agent in traffic assignments to charg`e d'affaires side；If being not provided with vehicle to be in danger the charg`e d'affaires side of business, vehicle is in danger business by default allocation rule assignment agent people.
- The processing method of agent service 4. vehicle as claimed in claim 3 is in danger, which is characterized in that if described be not provided with vehicle Vehicle business of being in danger then by the step of default allocation rule assignment agent people is included: by the charg`e d'affaires side for business of being in dangerIf being not provided with vehicle to be in danger the charg`e d'affaires side of business, obtains the vehicle that vehicle is in danger in information and be in danger address；It is in danger address according to the vehicle, obtains and meet vehicle in preset range and be in danger the agent of condition, and by the vehicle Traffic assignments of being in danger are to corresponding agent.
- The processing method of agent service 5. vehicle as described in claim 1 is in danger, which is characterized in that described to go out the vehicle The proxy requests of dangerous business were sent to after the step of agent corresponding proxy user end, comprising:The feedback information sent based on proxy user end is received, and judges whether proxy user receives institute according to the feedback information Vehicle is stated to be in danger the agency of business；If proxy user receives the vehicle and is in danger the agency of business, the contact details at proxy user end are sent to application and are used Family end, so that application user's contact agent people；If proxy user end refuses the vehicle and is in danger the agency of business, advised according to vehicle position information and the default distribution It then adjusts vehicle to be in danger the distribution of business, until proxy user receives the vehicle and is in danger the agency of business.
- The processing method of agent service 6. the vehicle as described in claim 2 to 5 any one is in danger, which is characterized in that described According to the vehicle be in danger information determine vehicle be in danger business be in danger process flow the step of after, comprising:Whether process flow of being in danger described in judgement includes that vehicle is in danger dam site investigation；If the process flow of being in danger includes that vehicle is in danger dam site investigation, vehicle information of being in danger is sent to and surveys terminal, with Position the person of surveying according to vehicle information of being in danger, wherein the terminal of surveying refers to the corresponding terminal device of the person of surveying.
- The processing method of agent service 7. vehicle as claimed in claim 6 is in danger, which is characterized in that if the place of being in danger Reason process includes that vehicle is in danger dam site investigation, then vehicle information of being in danger is sent to after the step of surveying end, comprising:When detecting when surveying Location Request of application user terminal transmission, opens electronic map and simultaneously obtain the position letter for surveying terminal Breath；It is in danger address according to the location information for surveying terminal and the vehicle vehicle in information that is in danger, determines the shifting for surveying terminal Dynamic route；The waiting time is surveyed with moving velocity of terminal determination is surveyed according to the mobile route for surveying terminal.
- The processing unit of agent service 8. a kind of vehicle is in danger, which is characterized in that the vehicle be in danger agent service processing dress It sets and includes:It receives and obtains module, the vehicle for receiving application user terminal transmission is in danger the proxy requests of business, obtains the agency Vehicle in request is in danger information；Distribution module is determined, for determining that vehicle is in danger the process flow of being in danger of business, and root according to vehicle information of being in danger It is that the vehicle is in danger traffic assignments agent according to default allocation rule；The be in danger proxy requests of business of the vehicle are sent to the corresponding agency of the agent and used by request sending module, user Family end, so that the agent receives the proxy requests；Sending module is obtained, for being in danger industry based on the corresponding vehicle of process flow and proxy user end progress proxy requests of being in danger Business interaction, is in danger business with completing the corresponding vehicle of proxy requests.
- The processing equipment of agent service 9. a kind of vehicle is in danger, which is characterized in that the be in danger processing of agent service of the vehicle is set It is standby to include: memory, processor and be stored in the vehicle that run on the memory and on the processor and be in danger agency The processing routine of business, in which:The vehicle, which is in danger when the processing routine of agent service is executed by the processor, to be realized as any in claim 1 to 7 Described in vehicle be in danger agent service processing method the step of.
- 10. a kind of storage medium, which is characterized in that be stored with vehicle on the storage medium and be in danger the processing journey of agent service Sequence, the vehicle, which is in danger when the processing routine of agent service is executed by processor, to be realized as described in any one of claims 1 to 7 Vehicle be in danger agent service processing method the step of.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711362836.6A CN109427013A (en) | 2017-12-15 | 2017-12-15 | Vehicle is in danger processing method, device, equipment and the storage medium of agent service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711362836.6A CN109427013A (en) | 2017-12-15 | 2017-12-15 | Vehicle is in danger processing method, device, equipment and the storage medium of agent service |
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| Publication Number | Publication Date |
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| CN109427013A true CN109427013A (en) | 2019-03-05 |
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ID=65513688
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| Application Number | Title | Priority Date | Filing Date |
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| CN201711362836.6A Pending CN109427013A (en) | 2017-12-15 | 2017-12-15 | Vehicle is in danger processing method, device, equipment and the storage medium of agent service |
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Application publication date: 20190305 |