CN108899082A - Maintenance service management method, system, terminal and computer readable storage medium - Google Patents
Maintenance service management method, system, terminal and computer readable storage medium Download PDFInfo
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- CN108899082A CN108899082A CN201810657145.7A CN201810657145A CN108899082A CN 108899082 A CN108899082 A CN 108899082A CN 201810657145 A CN201810657145 A CN 201810657145A CN 108899082 A CN108899082 A CN 108899082A
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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Abstract
The invention discloses a kind of maintenance service management method, system, terminal and computer readable storage medium, wherein maintenance service management method includes：Medical instrument maintenance request is received based on maintenance service management platform, it is single to generate maintenance；Corresponding Maintenance Engineer is singly assigned according to the maintenance, repairs single response in default first time threshold；It assigns the Maintenance Engineer in reaching maintenance sites in default second time threshold, carries out the maintenance of the medical instrument.The fault message of the medical instrument of hospital is received by maintenance service management platform, within a specified time response maintenance is single, and within a specified time Maintenance Engineer reaches the maintenance that scene carries out medical instrument, the maintenance application order that hospital is issued according to the command scheduling of the restriction of time and management level, and reach field maintenance, the medical instrument failure for guaranteeing the hospital of processing in time, promotes the user experience of maintenance service.
Description
Technical field
The present invention relates to maintenance service technical field more particularly to maintenance service management method, system, terminal and computers
Readable storage medium storing program for executing.
Background technique
The main marketing channel of existing medical device product is still StoreFront sale, after medical device product is produced
Various regions are sent to, are then sold by the dealer or directly-managed quotient of various regions.But such marketing method is gradually fallen behind, it is special
Be not to break down in medical instrument, when needing repairing, the manufacturer of medical instrument, dealer or directly-managed quotient need compared with
The long time could arrive the medical instrument scene broken down and repair, the timeliness of serious impact on medical instrument maintenance, or
The engineer that person repairs medical instrument is delayed the time for reaching field maintenance, causes hospital to medical instrument maintenance service experience degree
Difference.
Summary of the invention
The main purpose of the present invention is to provide a kind of maintenance service management method, system, terminal and computer-readable deposit
Storage media, it is intended to solve in the prior art medical instrument maintenance not in time, technical problem of the hospital to maintenance service Experience Degree difference.
To achieve the above object, the embodiment of the present invention provides a kind of maintenance service management method and includes：
Medical instrument maintenance request is received based on maintenance service management platform, it is single to generate maintenance；
Corresponding Maintenance Engineer is singly assigned according to the maintenance, repairs Dan Xiang in default first time threshold
It answers；
It assigns the Maintenance Engineer in reaching maintenance sites in default second time threshold, carries out the medical instrument
Maintenance.
Optionally, described that medical instrument maintenance request is received based on maintenance service management platform, generate the single step of maintenance
Including：
According to medical instrument attribute determine medical instrument troublshooting locating for mode,
When in manually mode is reported for repairment, receives hospital and report the Medical treatment device that personnel trigger on maintenance service management platform for repairment
It is single to generate maintenance for tool maintenance call；
When being in automatic repair-reporting mode, the second information connecting with terminal maintenance service management platform sends and receivees list
Member receives the maintenance call that the detection unit being arranged on medical instrument sends and receivees unit sending by the first information, generates dimension
Repair list.
Optionally, described that medical instrument maintenance request is received based on maintenance service management platform, the single step of maintenance is generated,
Further include：
Based on the reception of maintenance service management platform for repairment Medical treatment device is reported to the failure-description and/or upload for reporting medical instrument for repairment
Tool picture concerned obtains the basic condition for reporting medical instrument for repairment, and it is single to generate maintenance.
Optionally, described that corresponding Maintenance Engineer is singly assigned according to the maintenance, in default first time threshold into
The step of row maintenance list response, further include：
It is single when not responding the maintenance in default first time threshold, then the maintenance is singly pushed into the maintenance mans
The upper level responsible person of Cheng Shi, when coordinating the single Maintenance Engineer of the maintenance and/or maintenance for the upper level responsible person
Between.
Optionally, described to assign the Maintenance Engineer in reaching maintenance sites in default second time threshold, carry out institute
The step of stating the maintenance of medical instrument further include：
When the Maintenance Engineer does not reach maintenance sites in default second time threshold, then by the maintenance singly push
To the upper level responsible person of the Maintenance Engineer, so that the upper level responsible person follows up the single treatment process of the maintenance.
Optionally, the upper level responsible person follows up described the step of repairing single treatment process, further includes：
Determine the location of Maintenance Engineer information, follow-up Maintenance Engineer reaches route and the time of maintenance sites；
The route at scene is reached according to Maintenance Engineer and the time determines whether that coordinating other Maintenance Engineers repairs
Single processing.
Optionally, described to assign the Maintenance Engineer in reaching maintenance sites in default second time threshold, carry out institute
After the step of stating the maintenance of medical instrument, further include：
When the maintenance is completed, the single working condition of the change maintenance is obtained and is commented the single maintenance process of the maintenance
Valence is as a result, and feed back to Maintenance Engineer.
The present invention also provides a kind of maintenance service management system, the maintenance service management system includes：It is arranged in medical treatment
The second information that detection unit, the first information on instrument send and receive unit, is set to terminal sends and receivees unit, deposits
Reservoir, processor and it is stored in the maintenance service management program that can be run on the memory and on the processor, institute
State the step of above-mentioned maintenance service management method is realized when maintenance service management program is executed by the processor.
The present invention also provides a kind of terminal, the terminal includes：It memory, processor and is stored on the memory
And the maintenance service management program that can be run on the processor, the maintenance service management program are executed by the processor
The step of Shi Shixian above-mentioned maintenance service management method.
This hair also provides a kind of computer readable storage medium, and maintenance is stored on the computer readable storage medium
Service manager, the maintenance service management program realize the step of above-mentioned maintenance service management method when being executed by processor
Suddenly.
The present invention provides a kind of maintenance service management method, receives medical instrument maintenance based on maintenance service management platform and asks
It asks, it is single to generate maintenance；Corresponding Maintenance Engineer is singly assigned according to the maintenance, is repaired in default first time threshold
Single response；It assigns the Maintenance Engineer in reaching maintenance sites in default second time threshold, carries out the medical instrument
Maintenance.The fault message of the medical instrument of hospital is received by maintenance service management platform, within a specified time response maintenance is single,
And within a specified time Maintenance Engineer reaches the maintenance that scene carries out medical instrument, according to the restriction of time and management level
The maintenance application order that command scheduling issues hospital, and field maintenance is reached, guarantee the medical instrument of the hospital of processing in time
Failure promotes the user experience of maintenance service.
Detailed description of the invention
The hardware structural diagram of Fig. 1 each embodiment one optional mobile terminal to realize the present invention；
Fig. 2 is the flow diagram of one embodiment of maintenance service management method of the present invention；
Fig. 3 is the flow diagram of another embodiment of maintenance service management method of the present invention；
Fig. 4 is the flow diagram of the another embodiment of maintenance service management method of the present invention.
Specific embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
In subsequent description, it is only using the suffix for indicating such as " module ", " component " or " unit " of element
Be conducive to explanation of the invention, itself there is no a specific meaning.Therefore, " module ", " component " or " unit " can mix
Ground uses.
As shown in Figure 1, Fig. 1 is the terminal structure schematic diagram for the hardware running environment that the embodiment of the present invention is related to.
The terminal of that embodiment of the invention can be PC, be also possible to smart phone, tablet computer, E-book reader, MP3
(Moving Picture Experts Group Audio Layer III, dynamic image expert's compression standard audio level 3)
Player, MP4 (Moving Picture Experts Group Audio Layer IV, dynamic image expert's compression standard sound
Frequency level 3) the packaged type terminal device having a display function such as player, portable computer.
As shown in Figure 1, the terminal may include：Processor 1001, such as CPU, network interface 1004, user interface
1003, memory 1005, communication bus 1002.Wherein, communication bus 1002 is for realizing the connection communication between these components.
User interface 1003 may include display screen (Display), input unit such as keyboard (Keyboard), optional user interface
1003 can also include standard wireline interface and wireless interface.Network interface 1004 optionally may include that the wired of standard connects
Mouth, wireless interface (such as WI-FI interface).Memory 1005 can be high speed RAM memory, be also possible to stable memory
(non-volatile memory), such as magnetic disk storage.Memory 1005 optionally can also be independently of aforementioned processor
1001 storage device.
Optionally, terminal can also include camera, RF (Radio Frequency, radio frequency) circuit, sensor, audio
Circuit, WiFi module etc..Wherein, sensor such as optical sensor, motion sensor and other sensors.Specifically, light
Sensor may include ambient light sensor and proximity sensor, wherein ambient light sensor can according to the light and shade of ambient light come
The brightness of display screen is adjusted, proximity sensor can close display screen and/or backlight when mobile terminal is moved in one's ear.As
One kind of motion sensor, gravity accelerometer can detect the size of (generally three axis) acceleration in all directions, quiet
Size and the direction that can detect that gravity when only, the application that can be used to identify mobile terminal posture are (such as horizontal/vertical screen switching, related
Game, magnetometer pose calibrating), Vibration identification correlation function (such as pedometer, tap) etc.；Certainly, mobile terminal can also match
The other sensors such as gyroscope, barometer, hygrometer, thermometer, infrared sensor are set, details are not described herein.
It will be understood by those skilled in the art that the restriction of the not structure paired terminal of terminal structure shown in Fig. 1, can wrap
It includes than illustrating more or fewer components, perhaps combines certain components or different component layouts.
As shown in Figure 1, as may include that operating system, network are logical in a kind of memory 1005 of computer storage medium
Believe module, Subscriber Interface Module SIM and maintenance service management program.
In terminal shown in Fig. 1, network interface 1004 is mainly used for connecting background server, carries out with background server
Data communication；User interface 1003 is mainly used for connecting client (user terminal), carries out data communication with client；And processor
1001 can be used for calling the maintenance service management program stored in memory 1005.
Based on above-mentioned mobile terminal hardware configuration and communications network system, propose maintenance service management method of the present invention,
System and each embodiment of terminal.
The present invention provides a kind of maintenance service management method, in one embodiment of maintenance service management method, reference Fig. 2,
This method includes：
Step S10 receives medical instrument maintenance request based on maintenance service management platform, it is single to generate maintenance；
Maintenance service management platform can be a network platform, and the fault condition of medical instrument is reported for hospital, maintenance
Time, the information such as repair location receive the medical instrument fault message of hospital for maintenance service side, and assign engineer into
Row maintenance.When medical instrument breaks down, can not normal use when, the user of medical instrument, such as medical staff can pass through
Maintenance service management platform reports medical instrument for repairment, fills in the relevant information of the medical instrument of failure, can be event
Barrier description or upload relevant picture etc., send maintenance call, and it is single to generate maintenance.Certainly, it is based on maintenance service management platform pair
In summarizing for the information for reporting medical instrument for repairment, root can also be convenient for including the history repairing information of the medical instrument by repairing in list
Suitable Maintenance Engineer is assigned according to history repairing information.
Specifically, step S10 further includes：
Based on the reception of maintenance service management platform for repairment Medical treatment device is reported to the failure-description and/or upload for reporting medical instrument for repairment
Tool picture concerned obtains the basic condition for reporting medical instrument for repairment, and it is single to generate maintenance.
Associated description is carried out to failure and/or uploads relevant failure picture, so that repairing information is more perfect,
Engineer easy to repair prejudges the failure cause of medical instrument, and then carries relevant maintenance tool.
Step S20 singly assigns corresponding Maintenance Engineer according to the maintenance, is tieed up in default first time threshold
Repair single response；
First time threshold, according to practical operation demand, either system platform is customized is set.Maintenance service pipe
Maintenance is singly pushed to corresponding Maintenance Engineer according to the single attribute of maintenance by platform, and the attribute includes reporting for repairment in maintenance list
The type of medical instrument reports number for repairment, the information such as history reports the time for repairment, historical failure reason, Maintenance Engineer.For example, a certain
Information is that report medical instrument for repairment be A medical instrument in maintenance list, reports for repairment primary, and it was before 6 months that last time, which reports the time for repairment, and failure is former
Because being internal control circuit line fault, the maintenance for assigning Maintenance Engineer's first to carry out, this failure-description be medical instrument without
Method is opened, and display interface is not shown.The maintenance list is pushed according to above- mentioned information content, maintenance service management platform in maintenance list
To Maintenance Engineer's first, Maintenance Engineer's first needs to carry out order response to the maintenance list in default first time threshold, such as
Default first time threshold is 10 minutes.
Step S30 assigns the Maintenance Engineer in reaching maintenance sites in default second time threshold, carries out the doctor
Treat the maintenance of instrument.
Default second time threshold, according to reporting geographical location locating for medical instrument for repairment, the vehicles used, Yong Hushi
Between arrange or maintenance service management plateform system is customized is set.The Maintenance Engineer assigned in above-mentioned steps is pre-
If first time threshold response maintenance it is single after start timing, which needs within default second time threshold
Scene is maintained in arrival, and starts to repair medical instrument, and e.g., presetting second time threshold is 30 minutes.
Specifically, maintenance service management method of the present invention is mainly, when the medical instrument of hospital breaks down, hospital
Related personnel fills on maintenance service management platform reports relevant information for repairment, and maintenance service management platform generates corresponding maintenance
It is single, and the maintenance is singly pushed to the Maintenance Engineer for being responsible for the too medical instrument, the Maintenance Engineer is in maintenance service management
Order response is carried out to the maintenance list on platform, and reaches the scene progress of the medical instrument reported for repairment in preset duration
Maintenance, after the completion of maintenance, hospital related personnel carries out an acceptance inspection, acceptance(check), which completes.
Medical instrument maintenance request is received based on maintenance service management platform in the present embodiment, it is single to generate maintenance；According to
Corresponding Maintenance Engineer is singly assigned in the maintenance, repairs single response in default first time threshold；Assign the dimension
Engineer is repaired in reaching maintenance sites in default second time threshold, carries out the maintenance of the medical instrument.Pass through maintenance service
The fault message that platform receives the medical instrument of hospital is managed, within a specified time response maintenance is single, and within a specified time
Maintenance Engineer reaches the maintenance that scene carries out medical instrument, is sent out according to the command scheduling of the restriction of time and management level hospital
Maintenance application order out, and field maintenance is reached, guarantee the medical instrument failure of the hospital of processing in time, promotes maintenance service
User experience.
Optionally, in an embodiment of maintenance service management method of the present invention, maintenance service pipe is based on described in step S10
Platform receives medical instrument maintenance request, generates the single step of maintenance and includes：
Step S11, according to medical instrument attribute determine medical instrument troublshooting locating for mode,
Medical instrument attribute, whether medical instrument is provided with the inspection unit of automatic fault-reporting information and the first information connects
It receives with whether the automatic reporting functions of transmission unit or medical instrument are opened.If the not set automatic fault-reporting of medical instrument
The inspection unit and the first information of information send and receive unit or do not open the automatic reporting functions of medical instrument, then are in
Manually report mode for repairment.When the automatic reporting functions for opening medical instrument, then automatic repair-reporting mode is in.
Step S12, when in manually mode is reported for repairment, reception hospital reports personnel for repairment and triggers on maintenance service management platform
Medical instrument maintenance request, it is single to generate maintenance；
Mode is manually reported for repairment to need that the relevant information of the medical instrument of failure is manually inputted maintenance service management
On platform and then generate maintenance list.When medical instrument, which is in, manually reports mode for repairment, when medical instrument breaks down, medical instrument
Not opening automatically can not be certainly by the either medical instrument failure of the function of fault information reporting to maintenance service management platform
It is dynamic when fault information reporting is arrived maintenance service management platform, manually by the relevant information record of the medical instrument of failure
Enter onto maintenance service management platform, send maintenance call and generates corresponding maintenance list.
Step S13, when being in automatic repair-reporting mode, the second information connecting with terminal maintenance service management platform is received
The detection unit being arranged on medical instrument is received with transmission unit to ask by the maintenance that the first information sends and receivees unit sending
It asks, it is single to generate maintenance.
Automatic repair-reporting mode is that the detection unit passed through in medical instrument detects that medical instrument breaks down, and passes through first
Information, which sends and receivees unit, will generate in turn maintenance list on the fault information reporting of medical instrument to maintenance service management platform.
When medical instrument is in automatic repair-reporting mode, medical instrument breaks down, and medical instrument automatically will by network communicating system
Fault message is reported, and manual operation is not necessarily to, and saves human capital.
It is of course also possible to manually mode will be reported for repairment and automatic repair-reporting mode combines, it is complementary to one another between the two, avoids list
One reports repair message not comprehensive, and Maintenance Engineer is caused to judge failure cause by accident, in fact it could happen that maintenance tool carries incomplete
Problem.
In the present embodiment, the upper of medical instrument fault message is carried out by manually reporting mode and automatic repair-reporting mode for repairment
Report suitably can report mode for repairment with the selection of the hardware condition of medical instrument itself according to actual needs, can be to a certain degree
Upper saving human cost improves intelligence degree, can also report mode for repairment to avoid single and can not comprehensively provide fault message,
Anticipation, which is repaired, to Maintenance Engineer brings misleading, delay maintenance.
Further, as shown in figure 3, in an embodiment of maintenance service management method of the present invention, step S20 is described
The step of singly assigning corresponding Maintenance Engineer according to the maintenance, repairing single response in default first time threshold,
Further include：
Step S21, it is single when not responding the maintenance in default first time threshold, then the maintenance is singly pushed into institute
State the upper level responsible person of Maintenance Engineer；
Step S22, the upper level responsible person coordinate the single Maintenance Engineer and/or maintenance time of the maintenance.
After maintenance is singly pushed to related Maintenance Engineer for maintenance service management platform, Maintenance Engineer is default
Without order in first time threshold, there is no singly handling the maintenance, to guarantee timely to handle the maintenance list,
At this point, the maintenance substance newly to be pushed to the upper level responsible person of the Maintenance Engineer of non-order, upper level responsible person passes through
Maintenance service management platform is singly reassigned into other relevant Maintenance Engineers to the maintenance, or reports Fang Lian for repairment with hospital
The time of maintenance is coordinated by system.
Certainly, when above-mentioned upper level responsible person does not respond the maintenance list in default first time threshold yet, then, then
It is pushed toward the responsible person of upper level, will repair unidirectional upper level responsible person in this way, pusher layer by layer and push, avoid growing
Time is single to maintenance without response, influences the timeliness of maintenance service, reduces the satisfaction of client.
In the present embodiment, described when not responded in default first time threshold (another time threshold can also be set)
When maintenance is single, maintenance is singly pushed to the upper level responsible person of Maintenance Engineer, maintenance of the upper level responsible person to the maintenance list
Engineer coordinates, and replaces other Maintenance Engineers or coordinate with troublshooting side the time of maintenance, avoiding growing
Time does not handle maintenance list and corresponding Maintenance Engineer is assigned to repair to scene, causes the satisfaction of user poor, also influences
The timeliness of maintenance service.
Further, as shown in figure 4, in an embodiment of maintenance service management method of the present invention, step S30 is described
It assigns the Maintenance Engineer in reaching maintenance sites in default second time threshold, carries out the step of the maintenance of the medical instrument
Suddenly, further include：
Step S31, when the Maintenance Engineer does not reach maintenance sites in default second time threshold, then by the dimension
Repair the upper level responsible person for singly pushing to the Maintenance Engineer；
Step S32, the upper level responsible person follow up the single treatment process of the maintenance.
After maintenance is singly pushed to related Maintenance Engineer for maintenance service management platform, Maintenance Engineer is default
Order is carried out in first time threshold, but does not reach maintenance sites in default second time threshold, to guarantee in time
The processing maintenance list, at this point, the maintenance substance newly to be pushed to the upper level responsible person of the Maintenance Engineer, the upper level is negative
Duty people singly carries out follow-up processing to the maintenance by maintenance service management platform.
Certainly, when above-mentioned upper level responsible person is in default first time threshold (can also set another time threshold)
Follow-up processing is not carried out to the maintenance singly, then, then pushed toward the responsible person of upper level, in this way, pusher layer by layer will dimension
It repairs unidirectional upper level responsible person to push, avoid for a long time to maintenance list without response, it is existing that Maintenance Engineer is unable to reach maintenance
Field repairs, and influences the timeliness of maintenance service, reduces the satisfaction of client.
Specifically, the upper level responsible person follows up described the step of repairing single treatment process in step s 32, also wraps
It includes：
Step S321, determines the location of Maintenance Engineer information, and follow-up Maintenance Engineer reaches the road of maintenance sites
Line and time；
It can be determined by mobile terminal entrained by Maintenance Engineer or the positioning function to ride public transportation means etc. current
The location of Maintenance Engineer determines the route that Maintenance Engineer advances by the location information, according to the friendship of current line
Understanding and considerate condition and distance, it is predicted that up to the time of maintenance sites.
Step S322 reaches the route at scene according to Maintenance Engineer and the time determines whether to coordinate other Maintenance Engineers
Repair single processing.
The route of maintenance sites is reached for Maintenance Engineer, and the time at the arrival scene estimated, judge the maintenance
Can engineer timely reach medical instrument maintenance scene, if current Maintenance Engineer present position traffic heavy congestion,
And can not walking reach maintenance sites, for reach scene time can not determine, at this point it is possible to arrange other maintenance engineerings
Teacher changes the vehicles or traffic route and reaches maintenance sites as early as possible and repair to the medical instrument of troublshooting, avoid by
Lead to not reach maintenance appearance in time in the reason of traffic problems etc. are unable to control, it is poor so as to cause the satisfaction of user,
Influence the timeliness of maintenance service.
It is of course also possible to be coordinated according to the locating actual conditions of Maintenance Engineer with troublshooting side, adjustment dimension
It repairs the time, as far as possible in the case where not influencing troublshooting side's normal work, adjusts maintenance time or Maintenance Engineer.
In the present embodiment, it presets in second time threshold and does not reach maintenance sites, to guarantee timely to handle this
Maintenance is single, and maintenance is singly pushed to the upper level responsible person of Maintenance Engineer, and upper level responsible person follows up the processing of the maintenance list
Process replaces other Maintenance Engineers according to the actual situation or coordinate with troublshooting side the time of maintenance, avoiding
Long-time Maintenance Engineer can not repair to scene, cause the satisfaction of user poor, also influence the timeliness of maintenance service.
Optionally, in an embodiment of maintenance service management method of the present invention, step S30, the appointment maintenance
Engineer also wraps after the step of reaching maintenance sites in default second time threshold, carry out the maintenance of the medical instrument
It includes：
Step S40, when the maintenance is completed, the maintenance one-dimensional is repaired in the single working condition of the change maintenance, acquisition
The evaluation result of process, and feed back to Maintenance Engineer.
After completing maintenance work for Maintenance Engineer, repairs single state and change into completion status.Troublshooting side
The maintenance list maintenance process can be evaluated, maintenance service management according to reporting and repairing the experience in whole process for repairment
Platform obtains the evaluation result and the evaluation result is fed back to maintenance side and/or Maintenance Engineer.
Certainly, it is completed on the way, in maintenance process with maintenance repairing single order response, the outgoing scene of Maintenance Engineer, it is whole
The single status information of a process real-time update maintenance, side easy to repair and troublshooting side timely understand maintenance progress, for
The better reasonable arrangement of maintenance process and coordination.
In the present embodiment, by collecting troublshooting after the completion of the update and maintenance to service mode in maintenance process
The evaluation result of side, the demand of troublshooting side is better understood by conducive to maintenance side, and to the satisfaction of maintenance process, change
Into maintenance service, improve customer satisfaction.
The present invention also provides a kind of maintenance service management system, the maintenance service management system includes：It is arranged in medical treatment
The second information that detection unit, the first information on instrument send and receive unit, is set to terminal sends and receivees unit, deposits
Reservoir, processor and it is stored in the maintenance service management program that can be run on the memory and on the processor, institute
State the step of above-mentioned maintenance service management method is realized when maintenance service management program is executed by the processor.
Detection unit, for detecting the fault message of medical instrument；
The first information sends and receivees unit, and the fault message for will test unit detection is sent to maintenance side；
Second information sends and receivees unit, and the maintenance failure information of unit is sended and received for receiving the first information.
The first information, which sends and receivees unit and the second information and sends and receivees, to carry out information transmission and interacts between unit.
The present invention also provides a kind of terminal, the terminal includes：It memory, processor and is stored on the memory
And the maintenance service management program that can be run on the processor, the maintenance service management program are executed by the processor
The step of Shi Shixian above-mentioned maintenance service management method.
The present invention also provides a kind of computer readable storage medium, maintenance is stored on the computer readable storage medium
Service manager, the maintenance service management program realize the step of above-mentioned maintenance service management method when being executed by processor
Suddenly.
In the embodiment of maintenance service management system of the present invention, terminal and computer readable storage medium, contain
The all technical features of each embodiment of maintenance service management method are stated, content and above-mentioned maintenance service pipe are expanded and explained to specification
Each embodiment of reason method is essentially identical, and this will not be repeated here.
It should be understood by those skilled in the art that, the embodiment of the present invention can provide as method, system or computer program
Product.Therefore, complete hardware embodiment, complete software embodiment or reality combining software and hardware aspects can be used in the present invention
Apply the form of example.Moreover, it wherein includes the computer of computer usable program code that the present invention, which can be used in one or more,
The computer program implemented in usable storage medium (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.) produces
The form of product.
The present invention be referring to according to the method for the embodiment of the present invention, the process of equipment (system) and computer program product
Figure and/or block diagram describe.It should be understood that every one stream in flowchart and/or the block diagram can be realized by computer program instructions
The combination of process and/or box in journey and/or box and flowchart and/or the block diagram.It can provide these computer programs
Instruct the processor of general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices to produce
A raw machine, so that being generated by the instruction that computer or the processor of other programmable data processing devices execute for real
The device for the function of being specified in present one or more flows of the flowchart and/or one or more blocks of the block diagram.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates,
Enable the manufacture of device, the command device realize in one box of one or more flows of the flowchart and/or block diagram or
The function of being specified in multiple boxes.
These computer program instructions also can be loaded onto a computer or other programmable data processing device, so that counting
Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer or
The instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram one
The step of function of being specified in a box or multiple boxes.
It should be noted that in the claims, any reference symbol between parentheses should not be configured to power
The limitation that benefit requires.Word "comprising" does not exclude the presence of component or step not listed in the claims.Before component
Word "a" or "an" does not exclude the presence of multiple such components.The present invention can be by means of including several different components
It hardware and is realized by means of properly programmed computer.In the unit claims listing several devices, these are filled
Several in setting, which can be, to be embodied by the same item of hardware.The use of word first, second, and third is not
Indicate any sequence.These words can be construed to title.
Although preferred embodiments of the present invention have been described, it is created once a person skilled in the art knows basic
Property concept, then additional changes and modifications may be made to these embodiments.So it includes excellent that the following claims are intended to be interpreted as
It selects embodiment and falls into all change and modification of the scope of the invention.
Obviously, various changes and modifications can be made to the invention without departing from essence of the invention by those skilled in the art
Mind and range.In this way, if these modifications and changes of the present invention belongs to the range of the claims in the present invention and its equivalent technologies
Within, then the present invention is also intended to include these modifications and variations.
Claims (10)
1. a kind of maintenance service management method, which is characterized in that the maintenance service management method includes：
Medical instrument maintenance request is received based on maintenance service management platform, it is single to generate maintenance；
Corresponding Maintenance Engineer is singly assigned according to the maintenance, repairs single response in default first time threshold；
It assigns the Maintenance Engineer in reaching maintenance sites in default second time threshold, carries out the dimension of the medical instrument
It repairs.
2. maintenance service management method as described in claim 1, which is characterized in that described to be connect based on maintenance service management platform
Medical instrument maintenance request is received, generating the single step of maintenance includes：
According to medical instrument attribute determine medical instrument troublshooting locating for mode,
When in manually mode is reported for repairment, receives hospital and report the medical instrument dimension that personnel trigger on maintenance service management platform for repairment
Request is repaired, it is single to generate maintenance；
When being in automatic repair-reporting mode, the second information connecting with terminal maintenance service management platform sends and receivees unit and connects
The maintenance call that the detection unit being arranged on medical instrument sends and receivees unit sending by the first information is received, maintenance is generated
It is single.
3. maintenance service management method as described in claim 1, which is characterized in that described to be connect based on maintenance service management platform
Medical instrument maintenance request is received, the single step of maintenance is generated, further includes：
Based on the reception of maintenance service management platform for repairment medical instrument phase is reported to the failure-description and/or upload for reporting medical instrument for repairment
It closes picture and obtains the basic condition for reporting medical instrument for repairment, it is single to generate maintenance.
4. maintenance service management method as described in claim 1, which is characterized in that described singly assigned according to the maintenance corresponds to
Maintenance Engineer, the step of single response is repaired in default first time threshold, further include：
It is single when not responding the maintenance in default first time threshold, then the maintenance is singly pushed into the Maintenance Engineer
Upper level responsible person, so that the upper level responsible person coordinates the single Maintenance Engineer and/or maintenance time of the maintenance.
5. maintenance service management method as described in claim 1, which is characterized in that described to assign the Maintenance Engineer in pre-
If the step of reaching maintenance sites in second time threshold, carrying out the maintenance of the medical instrument, further includes：
When the Maintenance Engineer does not reach maintenance sites in default second time threshold, then the maintenance is singly pushed into institute
The upper level responsible person of Maintenance Engineer is stated, so that the upper level responsible person follows up the single treatment process of the maintenance.
6. maintenance service management method as claimed in claim 5, which is characterized in that the upper level responsible person follow-up dimension
The step of repairing single treatment process further include：
Determine the location of Maintenance Engineer information, follow-up Maintenance Engineer reaches route and the time of maintenance sites；
Reach the route at scene according to Maintenance Engineer and the time determine whether to coordinate other Maintenance Engineers repair it is single
Processing.
7. maintenance service management method as described in claim 1, which is characterized in that described to assign the Maintenance Engineer in pre-
If further including after the step of reaching maintenance sites in second time threshold, carrying out the maintenance of the medical instrument：
When the maintenance is completed, the single working condition of the change maintenance is obtained to the evaluation knot for repairing list maintenance process
Fruit, and feed back to Maintenance Engineer.
8. a kind of maintenance service management system, which is characterized in that the maintenance service management system includes：It is arranged in medical instrument
On detection unit, the first information send and receive unit, be set to terminal the second information send and receive unit, storage
Device, processor and it is stored in the maintenance service management program that can be run on the memory and on the processor, it is described
The maintenance service pipe as described in any one of claims 1 to 7 is realized when maintenance service management program is executed by the processor
The step of reason method.
9. a kind of terminal, which is characterized in that the terminal includes：It memory, processor and is stored on the memory simultaneously
The maintenance service management program that can be run on the processor, when the maintenance service management program is executed by the processor
The step of realizing the maintenance service management method as described in any one of claims 1 to 7.
10. a kind of computer readable storage medium, which is characterized in that be stored with maintenance clothes on the computer readable storage medium
Business management program, is realized as described in any one of claims 1 to 7 when the maintenance service management program is executed by processor
The step of maintenance service management method.
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