JP2017116998A - Information processing device, information processing system, information processing method, and information processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing device, an information processing system, an information processing method, and an information processing program, which can easily create a document related to an accident.SOLUTION: An information processing system 100 includes a first terminal for operating a platform for collecting information related to an accident with a camera provided on the first terminal to transmit the information from the terminal to a first server, and the first server for creating a document related to the accident on the basis of the information. During the accident (being a concept including both a traffic accident and a vehicle trouble), a state of the accident and a document necessary to accident processing are photographed and stored, and are transmitted to a server of an insurance company.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an information processing apparatus, an information processing system, an information processing method, and an information processing program. More specifically, in the event of an accident (a concept that includes both traffic accidents and vehicle troubles), the situation of the accident and the documents necessary for handling the accident are captured, stored, and transmitted to the insurance company server. The present invention relates to an information processing apparatus, an information processing system, an information processing method, and an information processing program.

  Conventionally, when a vehicle accident occurs, the work to create a report of the accident situation based on the testimony of the driver and witnesses, tire marks, and the damage situation of the car, etc. is created after a certain time from the accident In addition, there was a lack of accuracy and objectivity.

  Thus, there is an apparatus that records images immediately before and after a vehicle traffic accident so that the situation at the time of the accident can be grasped (Patent Document 1). However, simply taking a picture with the in-vehicle camera can save only the image in the direction in which the lens of the in-vehicle camera is facing, and the situation of the accident cannot always be properly saved.

  Also, as a premise for making an insurance claim to an insurance company, the user usually reports the situation of the accident to the call center by telephone and the insurance company creates an accident report.

  Conventionally, there is a vehicle having an acceleration sensor as vehicle accident detection means for detecting the occurrence of a vehicle accident. In the vehicle, when the acceleration value detected by the acceleration sensor is equal to or greater than a predetermined threshold, it is determined that a vehicle accident has occurred, and the airbag device is activated to protect the occupant from the impact caused by the vehicle accident, There is one in which emergency notification is performed from an in-vehicle emergency notification device to an emergency center (Patent Document 2).

  In addition, in Patent Document 3, a communication terminal that communicates with an in-vehicle device mounted in a vehicle and that receives the generated signal indicating that acceleration has occurred in the vehicle from the in-vehicle device. Determining means for determining that the terminal acceleration, which is an acceleration generated in the communication terminal, has exceeded a first threshold, a receiving means for receiving a user operation, and a notification when the receiving means receives a user operation Notification means, wherein the reception means receives the generated signal, and when the terminal acceleration exceeds the first threshold, the reception means may not accept a user operation. A communication terminal characterized by performing notification is disclosed.

  The techniques disclosed in Patent Document 2 and Patent Document 3 described above are accident notification systems that are preinstalled in the vehicle. However, in these configurations, the system must be installed as an option in the vehicle, and can be retrofitted. There is a difficult problem.

Japanese Patent Laid-Open No. 2004-090879 Special Table 2007-5358297 Japanese Patent Application Laid-Open No. 2015-176666

  Here, as means for easily preparing various documents including the above-mentioned accident report (in the present invention, the document includes not only a document printed and described on paper but also an electromagnetic record). It is conceivable to produce a document using a computer. However, even if it is created using a computer, it is necessary for the insurance company to input the content to be created in the document. In addition, although it is conceivable that an insurance company or a servicer other than the insurance company rushes to the site and collects data, the collected information still needs to be input at the insurance company.

  Although it does not exist in the conventional example, even if the call center contacts the servicer who rushes to the scene (FAX, telephone, etc.), even if the rushed member makes an accident report on the spot, the rushing service member arrives In the meantime, there is a risk that evidence will be dissipated, and waiting time, accident report preparation time, and listening time by rushing service members will be inconvenient for a long time. Nevertheless, it is very difficult for the victims of the accident to actually leave the evidence on their own.

  Also, even if an in-vehicle camera is provided so that the images immediately before and after the vehicle traffic accident can be recorded and the situation at the time of the accident can be grasped, only the image in the direction in which the lens of the in-vehicle camera is facing is saved. There is a problem that the situation of the accident cannot be properly preserved.

  Further, even if a servicer or a user takes an image relating to an accident with a mobile phone camera or the like, there is a problem that personnel are required to sort the recorded data, resulting in high costs.

  In addition, insurance companies pay insurance claims for motor vehicle accidents after receiving documents such as accident reception tables and accident reports prepared by drivers and insurance company employees, etc. If there is an image, if it is not completed, it will be paid for the first time. At this time, even if the user provides various documents and images to the insurance company, it is not known at what timing and how the insurance company should provide it. The contents of the accident reception table and accident occurrence report are also recorded by the insurance company. It is necessary to check whether it is different from the contents. Therefore, there is a problem that the driver does not know what kind of image should be provided. On the other hand, in the insurance company, the person who analyzes and visualizes the contents of the recorded data, and the contents of this image and the accident reception table There is a problem that it takes cost and time because it requires a person to compare and check.

  In addition, when a member of a servicer (road assistance, security company, etc.) other than an insurance company rushes to the accident scene, there is a problem that the cooperation between the insurance company and the servicer is not sufficient because the cooperation between the insurance company and the servicer is by means of FAX or the like. Therefore, there is a problem that the driver must repeatedly talk about the contents of the accident to the servicer other than the insurance company and also to the insurance company.

  Accordingly, an object of the present invention is to provide an information processing apparatus, an information processing system, an information processing method, and an information processing program that can solve the above problems all at once and easily generate a document related to an accident. To do.

  In addition, the present invention provides an accident notification system, an accident notification method, an accident notification device, and an accident notification program that can solve the above-mentioned problems all at once and can effectively notify an accident when an accident occurs with a simple and inexpensive configuration. One purpose is to do.

  In order to solve the above-described problems, in the information processing system according to the present invention, a platform for collecting information related to an accident by a camera provided in the first terminal when it is determined that the accident has occurred. An information processing system having a first terminal that operates and transmits information from a terminal to a first server and a first server that generates a document related to an accident based on the information is provided.

  With the above configuration, it is possible to provide an information processing system that can easily collect information related to an accident when the accident occurs and transmit the information to a server to easily generate a document related to the accident. In this specification, an accident is a concept that includes both traffic accidents and vehicle troubles, and a case where an accident is determined is a traffic accident based on the detection result of an acceleration sensor unless otherwise specified. And the case where the user himself / herself operates the terminal and declares that it is an accident.

  In order to solve the above-described problems, in the information processing system according to the present invention, a platform for collecting information related to an accident by a camera provided in the first terminal when it is determined that the accident has occurred. An information processing system having a first terminal that operates, generates a document related to an accident based on information, and transmits the document from a terminal to a first server is provided.

  With the above configuration, it is possible to provide an information processing system that can easily collect information about an accident and generate a document related to the accident when the accident occurs.

  In order to solve the above problems, in the information processing system according to the present invention, when it is determined that an accident occurs, the user is made to select a shooting location to be currently shot from a plurality of shooting locations to be shot in the event of an accident. A guide screen display unit that displays a guidance screen, an image capturing unit that activates the camera of the terminal in response to the selection and records an image of the shooting location, and a transmission that transmits information about the accident including the image to the first server A document related to the accident is generated based on the first terminal including the information and the information, and the document is defined as a predetermined node (a node means a person in charge. An information processing system having a first server provided to a node that corresponds to a node is a member who rushes to a user.

  With the above configuration, it is possible to easily collect information related to an accident at the time of the occurrence of the accident, transmit this to the server, and easily generate a document related to the accident. An information processing system capable of performing paperwork can be provided.

  In order to solve the above problems, in the information processing system according to the present invention, when it is determined that an accident occurs, the user is made to select a shooting location to be currently shot from a plurality of shooting locations to be shot in the event of an accident. A guide screen display unit that displays a guidance screen, an image capturing unit that activates the camera of the terminal in response to selection and records an image of the shooting location, and documents related to the accident based on information about the accident including the image Provided is an information processing system including a first terminal that includes a document creation unit to be generated, a transmission unit that transmits a document to a first server, and a first server that provides the document to a predetermined node. .

  With the above configuration, information related to an accident can be easily collected at the time of the occurrence of an accident, documents related to the accident can be generated, and nodes can share this information processing system that can easily perform paperwork related to the accident Can be provided.

  In the information processing system according to the embodiment of the present invention, the case where it is determined that an accident occurs is at least one of an acceleration sensor included in the terminal and an acceleration detection device installed in the vehicle and including the acceleration sensor. In this case, the acceleration may exceed a predetermined value.

  In the information processing system according to the embodiment of the present invention, the document may be an accident occurrence report.

  In the information processing system according to the embodiment of the present invention, the first server may transmit the accident occurrence report to the second server when the accident occurrence report is received.

  In the information processing system according to the embodiment of the present invention, the first terminal may be a mobile terminal used by a user.

  In the information processing system according to the embodiment of the present invention, the predetermined node may be a third party different from the user (for example, a member expedited to the user).

  In the information processing system according to the embodiment of the present invention, the terminal further includes an acceleration sensor that detects acceleration and a position information detection sensor that detects position information (known position information such as position information estimation by a connection source of GPS or WiFi). The information includes user identification information that is information for identifying the user, an acceleration value, a vehicle travel time calculated based on the acceleration value, and a vehicle travel At least one of the distance, the speed information of the vehicle, and the position information acquired by the position information detection sensor may be included.

  In order to solve the above-described problem, in the information processing method according to the present invention, the first terminal determines that an accident has occurred, and when the determination is made, the camera provided in the first terminal is related to the accident. An information processing method is provided that operates a platform for collecting information to be transmitted, transmits information from a terminal to a first server, and the first server generates a document related to the accident based on the information. .

  With the above configuration, it is possible to provide an information processing method that can easily collect information about an accident when the accident occurs and transmit the information to a server to easily generate a document related to the accident.

  In order to solve the above-described problem, in the information processing method according to the present invention, the first terminal determines that an accident has occurred, and when the determination is made, the camera provided in the first terminal is related to the accident. An information processing method for operating a platform for collecting information to be generated, generating a document related to an accident based on the information, and transmitting the document from a terminal to a first server is provided.

  With the above configuration, it is possible to provide an information processing method that can easily collect information related to an accident and generate a document related to the accident when the accident occurs.

  In order to solve the above-described problem, in the information processing method according to the present invention, in the first terminal including the accident determination unit, the guide screen display unit, the image photographing unit, and the transmission unit, the accident determination unit includes the accident When the determination is made, the guide screen display unit displays a guidance screen that allows the user to select a shooting location to be shot from a plurality of shooting locations to be shot in the event of a traffic accident, The image shooting unit activates the camera of the terminal in response to the selection, records an image of the shooting location, the transmission unit transmits information about the accident including the image to the first server, and the first server is based on the information An information processing method for creating a document related to an accident and providing the document to a predetermined node is provided.

  With the above configuration, it is possible to easily collect information related to an accident at the time of the occurrence of the accident, transmit this to the server, and easily generate a document related to the accident. An information processing method capable of performing paperwork can be provided.

  In order to solve the above problems, in an information processing method according to the present invention, an accident is detected in a first terminal including an accident determination unit, a guide screen display unit, an image photographing unit, a document creation unit, and a transmission unit. The determination unit determines that it is an accident, and when the determination is made, the guide screen display unit guides the user to select a shooting location to be shot from a plurality of shooting locations to be shot in the event of a traffic accident. The screen is displayed, the image capturing unit activates the camera of the terminal according to the selection, records the image of the shooting location, the document creation unit generates a document related to the accident based on the information, and the transmission unit stores the document An information processing method is provided that transmits to a first server, and the first server provides a document to a predetermined node.

  With the above configuration, information related to an accident can be easily collected at the time of the occurrence of an accident, a document related to the accident can be generated, and the node can share the information to easily perform paperwork related to the accident Can be provided.

  In the information processing method according to an embodiment of the present disclosure, the case where it is determined that there is an accident is that at least one of an acceleration sensor included in the terminal and an acceleration detection device installed in the vehicle and including the acceleration sensor. In this case, the acceleration may exceed a predetermined value.

  In the information processing method according to an embodiment of the present invention, the document may be an accident occurrence report.

  In the information processing method according to the embodiment of the present invention, the first server may transmit the accident occurrence report to the second server when the accident occurrence report is received.

  In the information processing method according to the embodiment of the present disclosure, the first terminal may be a mobile terminal used by a user.

  In the information processing method according to an embodiment of the present invention, the predetermined node may be a third party different from the user (for example, a member expedited to the user).

  In the information processing method according to an embodiment of the present invention, the terminal further includes an acceleration sensor that detects acceleration and a position information detection sensor that detects position information, and the information includes user identification information that is information for identifying a user. And at least one of the acceleration value, the vehicle travel time calculated based on the acceleration value, the vehicle travel distance, the vehicle speed information, and the position information acquired by the position information detection sensor. May be included.

  In order to solve the above problems, in an information processing program according to the present invention, an accident determination unit includes an accident determination unit, a guide screen display unit, an image capturing unit, and a transmission unit. When the determination is made, a guidance screen is displayed on the guide screen display unit that allows the user to select a shooting location to be shot from a plurality of shooting locations to be shot in the event of a traffic accident. And a program for causing the image capturing unit to activate the camera of the terminal in accordance with the selection to record the image of the shooting location, and to cause the transmission unit to transmit information about the accident including the image to the first server.

  With the above configuration, it is possible to provide an information processing program that can easily collect information on an accident when the accident occurs.

  In order to solve the above problems, in the information processing program according to the present invention, in the first server, a document related to an accident is created based on predetermined information, and the document is provided to a predetermined node. The predetermined information refers to the first terminal having an accident determination unit, a guide screen display unit, an image photographing unit, and a transmission unit, and determines that the accident determination unit is an accident, and guides when the determination is made. The screen display unit displays a guidance screen that allows the user to select a shooting location to be shot from a plurality of shooting locations that should be shot in the event of a traffic accident. A program including an image in which an image of a part is recorded is provided.

  With the above configuration, it is possible to easily collect information related to an accident at the time of the occurrence of the accident, transmit this to the server, and easily generate a document related to the accident. An information processing program capable of performing paperwork can be provided.

  In the program according to the embodiment of the present invention, the case where it is determined that an accident occurs is at least one of an acceleration sensor included in a terminal and an acceleration detection device installed in a vehicle and including an acceleration sensor. It may be a case where the acceleration exceeds a predetermined value.

  In the program according to the embodiment of the present invention, the document may be an accident occurrence report.

  In the program according to an embodiment of the present invention, the first server may transmit the accident occurrence report to the second server when the accident occurrence report is received.

  In the program according to an embodiment of the present invention, the first terminal may be a mobile terminal used by a user.

  In the program according to an embodiment of the present invention, the predetermined node may be a third party different from the user (for example, a member expedited to the user).

  In the program according to an embodiment of the present invention, the terminal further includes an acceleration sensor that detects acceleration and a position information detection sensor that detects position information. The information includes user identification information that is information for identifying a user, At least one of an acceleration value, a vehicle travel time calculated based on the acceleration value, a vehicle travel distance, vehicle speed information, and position information acquired by a position information detection sensor; May be included.

  In order to solve the above problems, an information processing apparatus according to the present invention provides a document related to an accident to a predetermined node, and the document includes an accident determination unit, a guide screen display unit, an image photographing unit, and a document creation In the first terminal having the transmission unit and the transmission unit, the accident determination unit determines that the accident is an accident, and when the determination is made, the guide screen display unit should take a plurality of images to be photographed in the event of a traffic accident. The guidance screen that prompts the user to select the shooting location to be shot from the shooting location is displayed, the image shooting section activates the terminal's camera according to the selection, records the image of the shooting location, and the document creation section makes the information An information processing apparatus is provided that is created based on the information and transmitted to the information processing apparatus.

  With the above configuration, it is possible to easily collect information related to an accident when an accident occurs and easily generate a document related to the accident. It is possible to provide an information processing apparatus capable of performing the above.

  In order to solve the above problems, in the information processing apparatus according to the present invention, a document related to an accident is provided to a predetermined node based on predetermined information, and the predetermined information includes an image, and the image includes an accident determination unit. In the first terminal having the guide screen display unit, the image capturing unit, and the transmission unit, the accident determination unit determines that an accident has occurred, and when the determination is made, the guide screen display unit , Which displays a guidance screen that allows the user to select a shooting location to be shot from a plurality of shooting locations to be shot in the event of a traffic accident, and the image shooting unit activates and records the terminal camera according to the selection An information processing apparatus is provided.

  With the above configuration, it is possible to easily collect information related to an accident at the time of the occurrence of the accident, send this to the server, and easily generate a document related to the accident. It is possible to provide an information processing apparatus capable of performing the above.

  In the information processing apparatus according to an embodiment of the present invention, the case where it is determined that there is an accident is that at least one of an acceleration sensor included in the terminal and an acceleration detection device installed in the vehicle and including the acceleration sensor. In this case, the acceleration may exceed a predetermined value.

  In the information processing apparatus according to an embodiment of the present invention, the document may be an accident occurrence report.

  In the information processing apparatus according to the embodiment of the present invention, the first server may transmit the accident occurrence report to the second server when the accident occurrence report is received.

  In the information processing apparatus according to an embodiment of the present invention, the first terminal may be a mobile terminal used by a user.

  In the information processing apparatus according to an embodiment of the present invention, the predetermined node may be a third party different from the user (for example, a member expedited to the user).

  In the information processing apparatus according to an embodiment of the present invention, the terminal further includes an acceleration sensor that detects acceleration and a position information detection sensor that detects position information, and the information includes user identification information that is information for identifying a user. And at least one of the acceleration value, the vehicle travel time calculated based on the acceleration value, the vehicle travel distance, the vehicle speed information, and the position information acquired by the position information detection sensor. May be included.

  In order to solve the above object, in the accident notification system according to the present invention, it is determined that a vehicle accident has occurred in the terminal, and the terminal receives the determination and the location information of the terminal in association with the determination. And providing a safe driving recommendation system in which a workflow is automatically generated in the first server, wherein the first server transmits the determination and position information associated with the determination to the second server. .

  With the above configuration, it is possible to provide a safe driving recommendation system for a vehicle that can notify an accident with a simple and inexpensive configuration.

  In order to solve the above object, in the accident notification method according to the present invention, it is determined that a vehicle accident has occurred in the terminal, and the terminal receives the determination and the location information of the terminal in association with the determination. A vehicle accident notification method in which the first server transmits the determination and the position information associated with the determination to the second server, and the workflow is automatically generated in the first server. To do.

  With the above configuration, it is possible to provide an accident notification method for a vehicle that can notify an accident with a simple and inexpensive configuration.

  In order to solve the above object, the server according to the present invention is a server having a receiving unit, a transmitting unit, and a workflow generating unit, and the receiving unit is a result of the presence or absence of a vehicle accident determined by the vehicle accident determining unit in the terminal. The transmission unit transmits the received determination and the position information associated with the determination to the second server, and the workflow generation unit automatically executes the workflow in the server. Providing a server.

  With the above configuration, it is possible to provide an accident notification server for a vehicle that can notify an accident with a simple and inexpensive configuration.

1 is an overall conceptual diagram of an information processing method, an information processing program, an information processing system, and an information processing apparatus according to an embodiment of the present invention. 1 is an overall conceptual diagram of an information processing method, an information processing program, an information processing system, and an information processing apparatus according to an embodiment of the present invention. It is a functional block diagram of an information processing apparatus used in an information processing method, an information processing program, an information processing system, and an information processing apparatus according to an embodiment of the present invention. It is a functional block diagram of an information processing apparatus used in an information processing method, an information processing program, an information processing system, and an information processing apparatus according to an embodiment of the present invention. It is a flowchart in the information processing method, information processing program, information processing system, and information processing apparatus concerning one embodiment of the present invention. It is the schematic diagram which showed the mode of the screen display in the information processing method, information processing program, information processing system, and information processing apparatus which concern on one Embodiment of this invention. It is the schematic diagram which showed the mode of the screen display in the information processing method, information processing program, information processing system, and information processing apparatus which concern on one Embodiment of this invention. It is the schematic diagram which showed the mode of the screen display in the information processing method, information processing program, information processing system, and information processing apparatus which concern on one Embodiment of this invention. It is the schematic diagram which showed the mode of the screen display in the information processing method, information processing program, information processing system, and information processing apparatus which concern on one Embodiment of this invention. It is the schematic diagram which showed the mode of the screen display in the information processing method, information processing program, information processing system, and information processing apparatus which concern on one Embodiment of this invention. It is the schematic diagram which showed the mode of the screen display in the information processing method, information processing program, information processing system, and information processing apparatus which concern on one Embodiment of this invention. It is a figure which shows the whole structure of the accident notification system which concerns on one Embodiment of this invention, and an accident notification method. It is a figure which shows the whole structure of the accident notification system which concerns on one Embodiment of this invention, and an accident notification method. It is the schematic diagram which showed the mode of the screen display in the information processing method, information processing program, information processing system, and information processing apparatus which concern on one Embodiment of this invention. It is the schematic diagram which showed the mode of the screen display in the information processing method, information processing program, information processing system, and information processing apparatus which concern on one Embodiment of this invention. It is the schematic diagram which showed the mode of the screen display in the information processing method, information processing program, information processing system, and information processing apparatus which concern on one Embodiment of this invention. It is the schematic diagram which showed the mode of the screen display in the information processing method, information processing program, information processing system, and information processing apparatus which concern on one Embodiment of this invention. It is the schematic diagram which showed the mode of the screen display in the information processing method, information processing program, information processing system, and information processing apparatus which concern on one Embodiment of this invention. It is the schematic diagram which showed the mode of the screen display in the information processing method, information processing program, information processing system, and information processing apparatus which concern on one Embodiment of this invention. It is the schematic diagram which showed the mode of the screen display in the information processing method, information processing program, information processing system, and information processing apparatus which concern on one Embodiment of this invention. It is the schematic diagram which showed the mode of the screen display in the information processing method, information processing program, information processing system, and information processing apparatus which concern on one Embodiment of this invention. It is the schematic diagram which showed the mode of the screen display in the information processing method, information processing program, information processing system, and information processing apparatus which concern on one Embodiment of this invention. It is the schematic diagram which showed the mode of the screen display in the information processing method, information processing program, information processing system, and information processing apparatus which concern on one Embodiment of this invention.

(Embodiment 1)
The information processing method, information processing system, information processing program, and information processing apparatus according to the first embodiment of the present invention will be described below with reference to FIGS. The following embodiments are examples of the embodiments of the present invention, and the present invention is not limited to these embodiments. Note that in the drawings referred to in this embodiment, the same portions or portions having similar functions are denoted by the same reference symbols or similar reference symbols (symbols in which a, b, A, B, etc. are added after the numbers). However, the repeated description may be omitted. Further, even if the value of data stored in the server, terminal, or the like is actually “0” or “1”, it is expressed as the meaning of the data from the viewpoint of easy understanding.

(overall structure)
First, as shown in FIGS. 1 and 2, the vehicle accident notification system 100 in the present embodiment includes a terminal 1 and a server 20. In addition, the second terminal 30 may be used. The terminal 1 and the server 20 are communicably connected via a network 23, and the server 20 and the second terminal are communicably connected via a network 27. The functions of the terminal 1 and the server 20 will be described with reference to the functional block diagrams of FIGS.

(First terminal)
Hereinafter, the first terminal (hereinafter, specifically referred to as terminal 1) will be described. The terminal 1 will be described by taking a touch panel smartphone as an example, but any terminal can be used as long as it is a portable communication terminal that can be carried by the user M of the vehicle. For example, a multifunctional mobile phone, a mobile phone, a PDA (Personal Digital Assistant), or the like. Mobile communication terminal devices, information processing terminal devices having communication functions and calculation functions such as personal computers are included. However, the terminal 3 needs to be equipped with photographing means (CCD camera, CMOS camera, etc.). The server 20 includes a browser as a display control function for displaying a screen provided by the WEB application or an addable application, and includes a communication control unit that performs communication control between the CPU, the camera, and the server 20 ( (Not shown). Furthermore, an operation input device such as a mouse, a keyboard, and a touch panel, an acceleration sensor (3-axis or 6-axis G sensor, etc.), a position information detection sensor (GPS sensor, etc.), and a display device can be provided.

  Examples of hardware that captures an image in the terminal 1 include a camera. For example, a CCD camera including an optical lens and a CCD element that converts an image into an electrical signal, or a CMOS element that converts an optical lens and an image into an electrical signal. However, there is no particular limitation. The camera does not need to be built in the terminal and may be externally attached to the terminal. In the case of an external camera, a program for operating the external camera of the main body in the terminal corresponds to the image photographing unit. The external camera and the terminal may be connected using a known wireless technology (such as NFC or Bluetooth (registered trademark)).

  The accident determination unit 2 may exist in the terminal. The accident determination unit provided in the mobile terminal device may be provided by a native application installed in advance in a service providing application that can be additionally installed by a predetermined operation (may be a hybrid type, but mainly with a native application in mind) Embodiments will be described). The accident determination unit is a program that executes the function, but is not limited to this. It may be a functional block in the case of realizing each function by downloading and executing a program from an external server. The program is read and executed by a CPU (not shown).

  The guide screen display unit 4 displays the guide screens shown in FIGS. 6 to 11 according to the user's selection according to the flow shown in FIG. The guide screen display unit 4 is a program (native application) that executes the function, but is not limited to this. It may be a functional block in the case of realizing each function by downloading and executing a program from an external server. The program is read and executed by a CPU (not shown).

  The image capturing unit 6 captures an image using a camera that is hardware. A trigger that activates the camera and performs photographing is a photographing instruction signal for the image photographing unit. For example, shooting can be performed by transmitting a shooting instruction signal by an operation such as a user touching the screen as a response to the guide screen display. The image capturing unit 6 is a program (native application) that executes the function, but is not limited thereto. It may be a functional block in the case of realizing each function by downloading and executing a program from an external server. The program is read and executed by a CPU (not shown).

  The document creation unit 8 automatically generates a document related to the accident. The documents related to the accident include, for example, documents necessary for the case processing and text related to insurance payment, such as an accident occurrence report, an accident bill, and an accident reception slip. The document creation unit 8 automatically generates a document necessary for insurance payment based on information from the image capturing unit 6, a position information detection sensor 12 described later, an acceleration sensor 14, and the like. The document creation unit may further have a function of creating a drawing (for example, a map showing a situation when the accident occurs) related to the occurrence of the accident based on the map information (for example, the map information 94).

The document creation unit 8 is a program (for example, a native application) that executes the function, but is not limited to this. It may be a functional block in the case of realizing each function by downloading and executing a program from an external server. The program is read and executed by a CPU (not shown).

  The document creation unit 8 may be provided in the terminal or in the server 20. FIG. 2 shows a case where the document creation unit is provided in the server. In FIG. 2, the document creation unit 222 provided in the server 220 will be described. The document creation unit 222 generates a document related to the accident (for example, a document related to insurance payment) based on the predetermined information received from the transmission unit 210.

  In addition, although the accident determination part is provided in the terminal 1 in FIG. 1, you may provide in the detection apparatus (a beacon etc.) installed in a vehicle separately from a terminal. Note that the accident determination unit is not an essential configuration, and there may be a configuration in which the accident determination unit is not provided when the user M presses a button to report the presence of an accident (vehicle trouble or traffic accident). The merit of providing the accident determination unit is that the servicer can recognize the occurrence of an accident even when the user cannot make a report because the accident can be automatically determined.

  The terminal 1 may include a position information detection sensor 12. The position information detection sensor 12 may be a GPS. GPS is a device for measuring the current position of an object by a technique using an artificial satellite called a Global Positioning System. The GPS information measures the current position of the vehicle and outputs this current position information.

  The terminal 1 may further include an acceleration sensor 14. When the value detected by the acceleration sensor 14 exceeds a predetermined value, it may be determined that an accident has occurred. The acceleration sensor is preferably a three-axis acceleration sensor (for example, an X1, Y1, or Z1 axis) or a six-axis acceleration sensor (for example, an X1, Y1, Z1, X2, Y2, or Z2 axis). The use of the uniaxial acceleration sensor and the biaxial acceleration sensor is not preferable because the acceleration when the vehicle is traveling cannot be accurately captured.

  Further, an acceleration sensor may be mounted on a first detection device (for example, a beacon or the like, not shown) different from the terminal, and the acceleration value in the first detection device may be used. In addition, when the first acceleration value and the second acceleration value both exceed a predetermined value, and the acceleration of the vehicle does not change for a predetermined time after exceeding the predetermined acceleration value. It may be determined that an accident has occurred. If you suddenly step on the brake and remain stationary for a specified time after you step on the brake, there is a high possibility of an accident. This is because there is a low possibility of doing this.

  Here, the network 23 is, for example, a network for portable information terminals such as CDMA2000, 3G, and 4G, a wireless LAN, and the like, and assumes a wireless network environment. The network 23 is not particularly limited except that mobile communication is possible.

(Server 20)
The server 20 is configured to be able to receive data transmitted from the communication device of the terminal. Although not shown, a servicer (which corresponds to an insurance company, road service company, security company, etc.) may manage customer information in the server 20 using a customer information database in the server. In addition, the server 20 manages the contract conditions and driving conditions (information on accidents that have occurred in the past, how to use ordinary accelerator brakes, travel time, travel frequency, travel location, average travel distance, etc.) in a database. May be. Of course, management may be performed using a server different from the server 20.

  The managed customer information data can be accessed only by authentication using a password or beacon ID only for the customer, and contract conditions (for example, current automobile insurance conditions, policyholders, registered insured persons, compensation) Access information such as the scope of eligible drivers, contracted cars, compensation details, premium discounts and other special provisions, insurance payment details), the number of accidents in the previous year, etc., confirm the contents, edit registration of contact e-mail address, user ID Registration editing, password registration editing, and the like may be performed.

  The server is provided with a document providing unit 24, and the document providing unit 24 provides the generated document to the second terminal. The document providing unit 24 is a program (native application) that executes the function on the server. The program is read and executed by a CPU (not shown). It may be a functional block in the case of realizing each function by downloading and executing a program from a server different from the server 20.

  In the server 20, the second terminals 30 a, 30 b, and 30 c to be connected are connected via the network 27. In the fourth embodiment, the server provides a response function based on a predetermined workflow for the notification from the user M, and displays the predetermined information on the screen of the second terminal (notified terminal) 30 to notify the user M. The servicer in charge is made aware of the existence of

  Here, the network 27 is a network such as a LAN (local area network) or the Internet, for example, and the second terminals (notified terminals) 30a to 30c are connected to the server 20 regardless of a wireless / wired line, a dedicated line, or the like. The network environment that can be connected to is applied.

(Second terminal)
The second terminal 30 is a terminal used by the servicer, and can manage and supervise the workflow from the terminal 3 via the server 20. A function for responding to a report from the user M is provided based on a predetermined workflow, and by displaying predetermined information on the screen of the second terminal 30, the presence of the notification is made known to the person in charge of the servicer. is there. Furthermore, the document generated in the present embodiment is provided to be updatable in the second terminal. Note that a node in this specification refers to a person who uses a second terminal and can access information.

(function)
Functions of the document creation unit 8 and the document creation unit 222 will be described. The document creation unit generates a document by applying individual information to the information input area. In this case, one document file may be actually created as a document, but may be generated by associating an image file number with an information input area of a document as a template.

  The generated document is reproduced in a form in which an image captured by the image capturing unit is embedded at the time of browsing. The document generation unit can also create map information. The generated map information includes acceleration values at the time of collision and acceleration change (and speed values automatically calculated from the acceleration value and time, travel distance, etc.) and position information detected by the position information detection sensor. Automatically generated based on.

  As the map information, a map centered on the current car is assigned from a geographic information system (not shown) from a position information image, position information (latitude, longitude), etc., and displayed on the screen of the terminal 1A.

  Further, the map information can also obtain a movement locus. That is, in the present embodiment, the acceleration sensor and the position information detection sensor may collect information before and after the collision. For example, the acceleration value for X seconds before and after the collision, and the movement for X seconds before the collision from the position information detection sensor. The trajectory may be calculated and transmitted to the server 20A. (Of course, it may be displayed on the screen of the terminal 1A as “travel position before collision”.)

  In this case, the user may correct the drawing by handwriting when the position information is incorrect. When correction is performed, it can be set so that the map information before and after correction remains.

  These maps and the like are reflected on a predetermined form such as a traffic accident reception slip, an accident occurrence report, and an insurance payment internal decision form.

  The accident date and time is estimated from the time when the value of the acceleration sensor changes and then the vehicle continues to stop, and is incorporated into the document. For example, it is possible to estimate to the second unit such as 17:33:33 on October 28, 2015.

  Since the terminal 1A or the server 20 stores insurance subscription status, vehicle information, contractor information, name, address, age, and the like, the document may further include information for identifying the user M. Good.

  A geographic information system (not shown) includes a map assigned latitude and longitude. This map may be vector data in which road boundaries, building boundaries, river boundaries, and the like are combined, and points and lines are assigned latitude and longitude coordinates.

  The image capturing unit is an image of the accident situation (for example, the road situation at the accident site, the brake marks at the accident site, the situation at the contact point, the damage situation of the vehicle, the partner vehicle, the structure, the injury situation, the car license plate, etc.) It is a function that can take images such as official documents (for example, driver's license, insurance certificate, car verification, liability insurance certificate), etc. Image of the accident situation and public document just by pressing the shooting button This image can be provided to the servicer. It may also be equipped with a memo creation function and a recording function, which allows the victim and the perpetrator to be recorded at the accident site and sent to the servicer, etc., for on-site maintenance. (The accident site record book can be selected at the location of reference numeral 54 in FIG. 6). At this time, since the application assists the user M so that the images are taken in order, information can be collected even if the user M is unfamiliar. In addition, even if it does not image | photograph the image of an accident scene, the candidate of an image may be displayed from the server 20 by designating an address, and you may make it make a user select.

  In addition, an accident scene image, an accident scene memo, an accident scene voice, and the like may be transmitted together with the position information. In this way, it is possible to determine whether the image, memo, and sound really belong to the accident scene (by selecting the accident scene record book at 54 in FIG. 6 and creating a memo The function is expanded in FIG.

  The terminal 1 may have an application for calling a load service. The road service can make a request based on the user's intention by pressing a button on the beacon 3 or touching a predetermined icon of the application. When calling the road service, a screen for reporting the type of vehicle trouble may be displayed. In this case, for example, puncture or wheel removal can be selected as the type of vehicle trouble, and if a puncture is selected, it is possible to bring equipment for repairing the puncture and the servicer rushes to the other side. In case of wheel-removal, you can bring a tow truck or other servicer. Even if the vehicle trouble is a puncture, if it is dispatched by a tow truck one by one, it may result in causing the user M to wait unnecessarily. It is possible to quickly provide the most appropriate service.

(Description of the entire system)
Hereinafter, a method for generating a record relating to the accident site will be described in detail with reference to FIGS.

  If the user M accesses the WEB application URL, activates the application, or automatically activates the application when the accident determination is made, an accident occurs. The date, weather, running speed, and location are automatically entered.

  In the present invention, the user M can select an accident type. The accident type is displayed in the display areas 62-70. There is no limitation on the number of display areas. FIG. 7 illustrates that the types of accidents include automobiles and automobiles, pedestrians and automobiles, motorcycles and automobiles, bicycles and automobiles, property damage accidents, and the like as options and display them. The display areas 62 to 70 are all rectangular, but may be circular or other shapes.

  Also, an evidence image can be left (FIG. 8). The user M takes each required image according to the guide of FIG. It is also possible to display already captured images as thumbnails in the dotted line area 82. At this time, it may be programmed to upload to the server 20 every time one image is taken. Further, the requested image may be an image selected in the display areas 62 to 70. That is, based on the information displayed in the display area on the screen, the image shooting location may be presented to the user, and the image shot by the user may be uploaded to the server.

  At this time, when the number of the other party selected in the display area 76 of FIG. 8 is photographed, the number may be stored as numeric information by OCR or the like. That is, when character information is recorded as an image, the number may be recognized and stored in association with the image before or after being transmitted to the server.

  A memo function (voice or text) is also provided. FIG. 9 shows information input areas 82 to 90. It is possible to describe each required item in the information input area on the screen. The required items may be information necessary for accident handling and insurance payment.

  As the memo input providing service, the date and time when the accident occurred, the weather, the road condition, the accident condition, etc. may be displayed as a template or may be created by selecting a candidate.

  It is also possible to create an accident situation diagram. The creation of the accident situation diagram may be automatically performed based on the GPS information. Further, FIG. 10 shows a state in which road conditions are automatically displayed by GPS. A map 94 in FIG. 10 is a road map downloaded from a geographic information system (not shown) based on GPS information.

  The GPS information detected by the position information acquisition sensor is displayed so as to be centered on the latitude and longitude. Due to the problem of GPS accuracy, the accident situation diagram creating means may include GPS calibration means. For example, calibration may be performed by tapping (touching with a finger) the position of the car twice (92A).

  Further, an information notification area may be provided as in 92A and 92B. For example, in the information display area 92A or B, not only the operation method guidance such as “tap the position of your car” is displayed, but if there is a change in the progress status, You may make it display the changed progress etc., such as "I am communicating with a server." When the registration of the own vehicle is completed, the position of the collision partner's vehicle can be registered in the same manner.

  You can also correct the map by hand. For example, it is possible to cope with a case where road information is not the latest map information. Note that both before and after correction data may be transmitted to the server in view of the possibility of erroneous operation by the user.

  In addition, the accident related information 440 can be shared with the servicer. As a result, the accident related information 440 is registered in the servicer, and the accident processing process is started.

  The accident related information 440 refers to all information related to the accident and transmitted to the server 20. The information about the accident includes the fact that the accident occurred, the date and time of the accident, the location, the acceleration, the travel distance, the travel time, the information about the user M, the information about the car of the user M, the information about the other party, the information about the other party, Information and information necessary for claiming insurance in the event of an accident (including images that should be left as evidence, such as accident scene images, other party's license, insurance information, body information, etc. And vehicle body information).

  The assist function at the time of an accident may be performed, for example, by selecting an accident assist from a screen for starting an application on a smartphone. In addition, in SMS, Email, or the like, a URL for access may be written in the SMS or Email from a servicer, and the user M may click to access.

  When the accident-related information 440 is reported, “Thank you for your cooperation in filling in the accident details report. The memos and images you received are very important information to understand the responsibility ratio, etc. You can check the report you have sent from your My Page at any time. Click here to view it. "

  When the terminal cannot install a new application, the user is provided as a WEB application.

  In this case, confirmation items to be performed after the rushing service member arrives can be displayed. For example, “Write down the date and time of the accident, the weather, the road conditions, the situation of the accident, and as much as you can, so that you can make the accident claim more smoothly without having to remember later. "You can do it."

  After arrival at the rush service, confirm safety and fill in the accident bill. In this case, a document (accident bill, accident occurrence report, etc.) can be created at the second terminal. The created document is transmitted to the server 20.

  When the accident-related information 440 is sent, the user's terminal will receive a notification confirming that it has been accepted, such as “Thank you for accepting the accident. Please check the steps from accident claim to negotiation and resolution in the future.” It may be sent to 1A.

  When the accident related information 440 is transmitted, an experience story regarding an accident with a high similarity score calculated from the information may be viewed. The experience story providing unit of the server 20 provides the experience story from the similarity score. The similarity score is calculated by the similarity score calculation unit. The similarity score is calculated based on the type of accident, the time of the accident, the location of the accident, the acceleration before the accident, the presence or absence of injury as the accident victim, the age of the accident victim, and the like.

  The types of accidents that the server 20 uses with similar scores include automobiles and automobiles, pedestrians and automobiles, motorcycles and automobiles, bicycles and automobiles, and property damage accidents.

  The time of the accident used by the server 20 may be not only the time but also a time zone in which one day is divided into a plurality of times. For example, time means time as a point such as 13:11:30 on Dec. 10, 2015, and time zone means a broad concept such as 13-10 o'clock on Dec. 10, 2015. Means time.

  Latitude and longitude may be considered as the location of the accident. However, at latitude and longitude, it is limited to accidents at the same place, and experiences are reduced. Therefore, the server 20 searches from the latitude and longitude to the traffic information system equivalent traffic volume, number of lanes, road type (whether it is an expressway, a car-only road, or a general road), and the location of the accident is similar. The accident site information may be used as the location of the accident.

  Furthermore, the image of the accident site, the memo of the accident site, the audio of the accident site, etc. transmitted to the servicer may be made visible through the service providing application. By doing in this way, the user M can make the third party other than the servicer (lawyer or the like) examine the image of the accident scene, the memo of the accident scene, the voice of the accident scene, and the like.

  Even if the report destination is not set in advance, the servicer can share the accident related information 440 of the user M with a third party (such as the family of the user M). After the accident-related information 440 is submitted, the servicer user M can easily share the data with the family (wife, husband, parents, etc.) or with the accident partner.

  Data sharing can also be performed later by the service providing application. For example, in a service providing application, a preview of transmitted information can be confirmed, and optionally a recipient's e-mail address can be entered.

  In the service providing application, when the servicer is an insurance company, it is possible to check the insured person's name, driver's license number, daytime contact information, car type and car number, and insured person number.

  Since the accident occurrence report is automatically generated, the accident occurrence report can be generated even when rushing is not desired.

  The accident occurrence report is generated by the server of the insurance company and transmitted to the terminal of the rush service member, so that the evidence can be immediately preserved. If the auto-generated accident occurrence report is signed, the incident can be handled.

  The accident report can be generated on the user terminal 1 and sent to the security company and the insurance company in a batch so that the accident report can be shared between the security company and the insurance company. Since it is possible, information can be shared more accurately and in detail.

  As described above, an information processing system, an information processing method, and an information processing apparatus capable of easily collecting accident-related information 440 when an accident occurs and transmitting the information to a server to easily generate a document related to the accident An information processing program can be provided.

(Modification)
As illustrated in FIG. 2, the document creation unit 222 may be provided in the server 220. In that case, based on the information transmitted from the terminal, the document creation unit 222 of the server 220 functions in the same manner as the document creation unit 8 to generate a document.

(Embodiment 2)
In Embodiment 1, it demonstrated that the 2nd terminal 30 was not essential in FIG. 1, FIG. In the second embodiment, the second terminal 30 in FIGS. 1 and 2 is a constituent element. This embodiment is common except for the first embodiment and the second terminal 30.

  In the present embodiment, the created document is provided to the second terminal 30 by the document providing unit of the server 20. The second terminal is a terminal of a servicer (insurance company, road assistance, security company, etc.), and a terminal that is mainly portable and communicable is assumed.

  As a result, the accident-related information 440 can be provided, a document related to the accident is created based on the provided information, and information can be shared by providing the created document to the second terminal. .

  Thereby, the member who rushed to the accident site can share the matter transmitted to the server 20 by the user M, and can cooperate. Furthermore, since the document related to the accident has already been created, if the contents are confirmed, the user M does not need to repeat the explanation, and the user's troublesomeness is reduced.

(Embodiment 3)
Furthermore, as a third embodiment, there is a mode in which the terminal is activated in the in-vehicle camera mode, and an accident video is included in the accident occurrence report as predetermined information. Hereinafter, this embodiment will be described. The description common to the first embodiment will be omitted as appropriate, and the configuration unique to the second embodiment will be mainly described.

  In the present embodiment, the above-described user terminal 1 is fixed at a position where the front of the vehicle can be photographed from the vehicle. Since the camera of the terminal 1 is normally on the back side, the display device side of the terminal faces the interior of the vehicle, and the back side of the terminal 1 faces the windshield.

  When the vehicle receives an impact, an application that operates on the terminal 1 starts up and captures the outside of the vehicle from the rear camera. At that time, information identifying the user, such as a contractor ID, or information stored in combination with a stock number, a car body number, a vehicle type, and the like stored in advance, and an image are associated with each other through a network of a servicer server ( To the insurance company server). Furthermore, time and position information may be associated with each other.

  On the other hand, the server 220A is connected to the terminal 1A via a network 223A, and the server 220A includes a document creation unit 222A and a document provision unit 224A. The server 220A transmits information from a user terminal connected to the vehicle, such as a contractor ID, for identifying a user, or a combination of a previously stored security number, body number, vehicle type, and the like, an image, Receives the associated accident-related information 440 with an image.

  The server 220A searches for the accident-related information 440 with an image corresponding to the notified vehicle number and security number when there is an accident report from the user M different from the above transmission, and from the stored information, The document creation unit 222A of the server 220A automatically generates a document related to the accident (a document related to insurance payment).

  The terminal 1A includes a memory area, and stores a predetermined time before the collision in the memory area. It is conceivable to store VGA size images in the storage area at intervals of X seconds (for example, 2 seconds). When the acceleration sensor 12A detects a sudden change in acceleration, VGA size images are sequentially stored at intervals of Y seconds (for example, 0.1 seconds). In that case, the stored image may be stored in association with predetermined information (acceleration value, time information, etc.) at that time.

(Embodiment 4)
In the fourth embodiment, in the overall system 300, the terminal 301 or the beacon 303 has an accident determination unit 315 instead of the driving behavior grasping unit. The accident determination unit 315 is a program that determines whether or not an accident has occurred based on acceleration information received from acceleration sensors (acceleration sensor 311 and acceleration sensor 312) mounted on the terminal 301 and / or the beacon 303. In FIG. 12, both the terminal and the detection device have acceleration sensors (acceleration sensor 311 and acceleration sensor 312) and the terminal 301 is provided with the accident determination unit 315, but either the terminal 301 or the beacon 303 An acceleration sensor is sufficient, and the accident determination unit 315 may be provided in any of the terminal 301, the beacon 303, and the server 320.

  In the fourth embodiment, the server 320 provides a response function based on a predetermined workflow for the notification from the user M, and displays the predetermined information on the screen of the second terminal (notified terminal) 330 to notify the user M. The servicer in charge is made aware of the existence of For example, when an accident report is made or information about an accident is transmitted, the server 320 makes it possible to browse the information received from the user M on the terminals 330a to 330c, and to the employee of the servicer who operates the terminals 330a to 330c. Recognize the presence of the notification or the transmission.

  Furthermore, in the fourth embodiment, the server 320 automatically transfers the notification from the user M to the server 340 that is the second server. In addition, it is conceivable that the user terminal transmits data to the server 320 and the server 340 instead of automatic transfer. However, when the native application in the user terminal is not updated and the server 340 destination is changed. Automatic transfer is preferred because it is inconvenient.

  The server 320 does not perform transfer according to the workflow in the server 320 but performs automatic transfer simultaneously with the creation of the workflow. As a result, the server 340 can receive the same notification as that given to the server 320, so that the server 340 also provides a corresponding function based on a predetermined workflow, and is displayed on the screens of the second terminals (notified terminals) 340a-c. By displaying the predetermined information on the second servicer, the person in charge of the second servicer can be made aware of the presence of the notification. In automatic transfer, not all information is automatically transferred, and items to be automatically transferred can be determined in advance. This makes it possible to meet the need for items that are necessary for each servicer and items that are not.

  A feature of the fourth embodiment is that when a server 320 (for example, a server of an insurance company) receives information on the occurrence of an accident, the server 340 (security company) that is a second server is automatically received. Server, and a workflow is automatically generated in each. Conventionally, there has been no technology in which a predetermined workflow is automatically generated on each of a plurality of different servers triggered by the transmission of one accident report information from a terminal. In one embodiment according to the present invention, a predetermined workflow is automatically generated on each of a plurality of different servers triggered by the transmission of a single accident report information from a terminal. While sharing, different workflows can be generated in each server and different services can be provided.

  In the present embodiment, it is assumed that the server is automatically notified when an accident is determined. However, when an accident is determined, the service providing application may expand the notification assist function instead of automatically performing the notification. The notification assist function is a function that provides a service that allows a user to easily notify an occurrence of an accident to a servicer (insurance company, security company, etc.). As a result, it is possible to meet the needs of users who do not like automatic transmission of personal information.

  As the notification assist function, for example, questions such as “Do you want to make an emergency notification” or “Accident?” May be displayed on the screen of the terminal 301 so that “Yes” or “No” can be answered. When the user M is using a touch panel type terminal, it is possible to answer by touching “Yes” or “No”. In this case, when “Yes” is selected, notification may be performed, and when “No” is selected, there is a possibility that “No” may be touched due to an erroneous operation. You may be asked twice, "Are it really an accident?" At this time, a question may be made as to whether or not rushing is desired.

  In addition, when it is determined that an accident has occurred, information indicating that the beacon 303 has automatically detected an impact on the terminal 301, time information, position information, and user information may be transmitted. . For example, the terminal 301 transmits information related to the accident and information specifying the user to the server 320. In response to this, the server 320 transmits information regarding the accident and information for identifying the user to the server 340.

  In addition, although information regarding an accident includes time information and position information, this is a typical example in the present invention and is not limited thereto. The information about the accident and the information specifying the user transmitted when notified by the accident are mainly the date and time, the acceleration information at the time of the accident determination, and the position information at the time of the accident determination. Vehicle speed and total travel distance information calculated from the vehicle travel time and the presence or absence of a brake operation or accelerator operation calculated from the acceleration information immediately before and after the vehicle. , The user's insurance enrollment status, the user's insurer ID, name, age, and the like may be included.

  Further, the information specifying the user may be an ID (serial number, beacon ID, etc.) unique to the beacon 3. In this case, since the information unique to the beacon is compared with the user information in the server so that the user can be identified, there is no need to store the user information in a terminal or the like. There are benefits.

  When the notification is detected, the server 220 and / or the server 240 transmits an automatic reply message. At this time, the content of the automatic reply message may be changed according to the notified acceleration value. In other words, if the collision occurs at an acceleration of 1.0G or less, the content of the message is a question that asks whether or not an accident has occurred. If the acceleration exceeds 1.0G and is 4.0G or less, the presence / absence of injury is indicated. The message may be mainly inquired form, and when the acceleration exceeds 4G, a message that prompts the user M to reply immediately by a tense message may be used.

  In the above description, the acceleration sensor values are allocated in three stages. However, in the above allocation, the accident information analysis unit in the server 220 and / or the server 240 estimates the contents of the accident from the information on the accident. You may make it carry out. In that case, the accident information analysis unit gives an evaluation score when the speed is high, the acceleration is large, there is a rollover, the weather is bad, the location information is a mountainous area, etc. May be high. When the evaluation score is high, the accident information analysis unit may attach a flag U (Urgent) indicating that the importance / urgency is high to the database.

  Further, the importance classification as described above may be utilized in accident response. In other words, when importance and urgency are high, it can be considered to provide services more quickly.

  If the message for the user M requires a reply, and if there is no response to the message within a predetermined period, the contact necessity confirmation unit determines that additional contact is required. As a result, the servicer can avoid performing a safety check by additional communication until it is not necessary, so that repeated communication does not occur and the troublesomeness of the user is reduced.

  If there is no response to the additional communication, information indicating that there is no additional communication is input to the information input area on the screen of the notified person terminal 230a and / or the second terminal (notified terminal) 240a. In this case, the servicer may certify the occurrence of a serious accident and take emergency measures (ambulance arrangement, police arrangement, security company express arrangement, etc.).

  For further confirmation, when the message transmission unit of the server 220 and / or the server 240 makes contact again and does not respond to the contact again, emergency response may be performed.

  When performing an emergency response, the message transmission unit of the server 220 and / or the server 240 transmits a message (SMS or the like) informing the user that the emergency response is in progress by inputting “arranged” into the system. You may do it.

  As described above, in the system 200 according to an embodiment of the present invention, since the workflow is automatically generated by the server 220 and the server 240 based on the accident determination notification from the terminal 203, the user contacts the servicer multiple times. It is not necessary to perform such as, and the servicer does not need to notify the linked servicer.

  Furthermore, when the user accesses the WEB page of the server 220 and / or the server 240 (or activates the application), the date and time of the accident, the weather, the traveling speed, and the location are automatically transmitted. It is possible to grasp the situation accurately.

  In addition, the notification means may notify the notification destination registered in advance in the server 220 and / or the server 240 based on the acceleration information when determining the accident. In that case, the notification unit notifies a notification destination registered in advance. When performing such additional notification, it is necessary to set a notification destination in advance by a service providing application of the terminal 203 or the like. The notification method is arbitrary. For example, a notification message including characters, symbols, voices, and the like can be entered in a message (such as SMS) in advance.

  Even when notification is made to a notification destination registered in advance in the server 220 and / or the server 240, information on the accident (date and time, acceleration information at the time of the accident determination, location at the time of the accident determination, vehicle speed information calculated from the acceleration) The presence or absence of a brake operation calculated from the acceleration information immediately before and after, the presence or absence of an accelerator operation, the acceleration in the lateral direction of the vehicle when a two-axis or more acceleration sensor is installed, the user's insurance enrollment status, the user's insurer ID (Name, age, ground information, presence / absence of rollover, rollover angular velocity at rollover, weather, etc.) can be set in advance to transmit arbitrary information.

  Similarly, when a notification is made to a notification destination registered in advance in the server 220 and / or the server 240, an accident is determined and acceleration information is transmitted from the communication unit of the beacon 3 to the terminal 3.

  According to this configuration, when a vehicle accident occurs, emergency contact can be automatically made from the terminal 203 to the registered contact information. Therefore, the vehicle accident occurs with a simple configuration using the terminal 203 of the user M. In addition to a plurality of servicers, it is possible to notify the contact information registered in advance such as the user M's family and friends. Thereby, the user's M family and friend can confirm immediately that the user M encountered the vehicle accident.

  Further, when the occurrence of a vehicle accident is detected by the acceleration sensor 205, the terminal 203 may transmit the location information of the accident occurrence location to the registered contact information. Friends, etc.) can quickly grasp the location of the accident.

  The service providing application may provide an image shooting function, a memo creation function, and a recording function. This is a linkage service that can be additionally provided when the terminal 203 is equipped with an image input device (camera, etc.), a character input device (touch panel, dial, etc.), and a voice input device (microphone, etc.).

  The image photographing function is a function capable of photographing an accident scene, and can provide a servicer with the situation of the accident scene by simply pressing the photographing button. It may also be equipped with a memo creation function and a recording function, which allows the victim and the perpetrator to be recorded at the accident site and sent to the servicer, etc., for on-site maintenance. .

  Note that the receipt confirmation sending unit of the server 220 and / or the server 240 may send a message to the user M using the field maintenance service that the receipt of the accident detail report has been confirmed. By configuring in this way, it is not necessary for the user to have anxiety about whether or not the site maintenance has been properly performed.

  In addition, an accident scene image, an accident scene memo, an accident scene voice, and the like may be transmitted together with the position information. In this way, it is possible to determine whether the image, the memo, and the sound are really those at the accident site.

  As the memo input providing service, the date and time when the accident occurred, the weather, the road condition, the accident condition, etc. may be displayed as a template and created by selecting a candidate.

  Furthermore, the image of the accident site, the memo of the accident site, the audio of the accident site, etc. transmitted to the servicer server (server 220 and / or server 240) may be made visible through the service providing application. By doing in this way, the user M can make the third party other than the servicer (lawyer or the like) examine the image of the accident scene, the memo of the accident scene, the voice of the accident scene, and the like.

  The servicer server (the server 220 and / or the server 240) can share information regarding the accident of the user M with a third party (such as the family of the user M) even if the notification destination is not set in advance. After the accident information is submitted, the servicer user M can easily share the data with the family (wife, husband, parents, etc.) and with the accident partner.

  Data sharing can also be performed by a service providing application provided by a servicer server (server 220 and / or server 240) afterwards. For example, in a service providing application, a preview of transmitted information can be confirmed, and optionally a recipient's e-mail address can be entered.

  In the service providing application, when the servicer is an insurance company, it is possible to check the insured person's name, driver's license number, daytime contact information, car type and car number, and insured person number.

  Pop-up on the terminal in response to a non-response such as when the notification is not selected within a predetermined period (for example, within 60 seconds) or when the above notification is not responded within the predetermined period It may be reconfirmed whether or not to display and display the notification. Furthermore, the terminal may have an audio output unit that outputs audio. If it is not selected whether to perform notification within a predetermined period (for example, within 60 seconds), the terminal notifies the above notification within the predetermined period. It may be configured to confirm whether or not the voice output unit gives notification by voice in response to a non-response such as when no response has been made. By doing so, it is possible to avoid erroneous notification when the terminal is not seen by chance.

Example 1
The user M carries a mobile phone terminal (hereinafter referred to as terminal 1A) when driving in a car. The terminal of the user M includes an acceleration sensor, a wireless communication circuit, a touch panel type liquid crystal display as an input device, a CPU, a memory, a speaker, a power source, a GPS, a time stamp function, and the like. The provided application is installed.

  The user M is paired by using a screen prompting the pairing by the service providing application in which the terminal 1A and the beacon are previously installed in the terminal 1A. Note that performing pairing does not mean that it is necessary to perform a so-called pairing procedure such as Bluetooth (registered trademark). When entering into the radio wave range of the beacon 3A, it may be automatically connected and, for example, one-to-one communication may be established. And if beacon 3 is a device that supports only one-to-one communication, beacon can only be connected one-to-one, but the first terminal is for the second terminal. It may be a hub that enables connection between the second terminal and the beacon 3.

  First, when the user M gets into the car C equipped with a beacon, the beacon and the terminal 1A in charge of the user communicate with each other, and the service providing application is started up on the terminal 1A.

  When the beacon or the terminal 1A detects that the user starts driving the car C by acceleration, or when the terminal 1A and the beacon are within 1 meter, an activation signal is transmitted to the terminal 1A. The service providing application enters the drive mode, and the service providing application starts recording the running data.

  When the terminal 1A and the beacon are within 1 meter, by setting the terminal 1A to send an activation signal, when the driver gets into the car, the service providing application is activated and the service providing application is activated. This is notified and displayed by the data on the screen of the terminal 1A, such as “Beacon 3 app is in drive mode. Enjoy safe driving today.”

  When either of the acceleration sensors of the beacon and the terminal 1A senses an impact greater than a predetermined G, information that the beacon automatically senses the impact on the terminal 1A, time information, position information, and user Send information and. The terminal 1A transmits information indicating that an impact has been detected and position information to the server 20. At this time, the server receives an alert that a collision has been detected. The alert includes an insured person name (for example, M), an insured person ID (for example, an alphanumeric character string), and position information (for example, latitude 35 degrees XX minutes XX.XX seconds, longitude 139 degrees XX minutes) XX.XX seconds), the time when the collision was detected (for example, 4: 10: 2015, 04:40, XX seconds), the value of the acceleration sensor (for example, 2.0 G), and the like.

  A text message (SMS) is sent to the driver's smartphone. The message is, “The data of Mr. M's boarding has just sensed an impact near Iwata at 4:40 am. Is this safe? Within this message (for example, 60 seconds). If you don't get a response, you can call us directly, or you can call us directly from User M. The message is “03-XXXX-XXXX”. In the following, the servicer's telephone number is expressed as 03-XXXX-XXXX.

  If there is no response to the SMS message within a predetermined time (for example, 60 seconds), the response confirmation unit determines that a response by telephone is necessary. This allows the insurance company to avoid making calls when it is not needed, and to minimize making direct calls. In addition, when the user M first wants to contact the police or the fire department, the user M has only to respond so that he / she does not receive a telephone call from the servicer, which has the effect of reducing the troublesomeness of the user.

  If there is no response on the phone, enter “no phone response” into the system. Then, the message sending part of the server said, “M-sama, is it safe? I just called you, but there was no reply. A response confirmation message (SMS) is sent (message sending model), such as “Contact within an hour (for example, 60 seconds) and an emergency member will rush to the scene.” In addition to this, when an accident is detected, the telephone may be automatically called and if the user does not cancel, the telephone may be in a call state (automatic call origination model). ). By doing in this way, it becomes possible to contact more reliably. The user may select in advance whether the message transmission model or the automatic call transmission model is used. By making the selection, it is possible for the user to maintain his trust relationship between the user and the servicer without having to feel untrusted that the phone has been called without permission.

  In response to this, if there is no response within a predetermined time (for example, 60 seconds), the insurance company arranges an ambulance, and if necessary, the police, the security company, etc. are notified of the user's last location information (location where the collision was detected) Position information). When making an arrangement, enter “arranged” in the system, and the server's message sending section will send a message to the user such as “M, now the emergency service is going to the user M” (SMS ).

  When personnel rush to arrange emergency services by the servicer, the terminal 3 may be notified of the rushing service personnel and arrival time. For example, an application notification and a map may be displayed indicating who will be in what car and when. By configuring in this way, the user M can know what person will come in what car and by what time, so it is possible to prevent fraud due to impersonation of emergency services.

  Furthermore, User M did not know what to do at the scene of the accident and how to accurately record the situation of the accident, which is important information for insurance claims. Appropriate response was made possible by the time assist function.

  The assist function at the time of an accident may be performed, for example, by selecting an accident assist from a screen for starting an application on a smartphone. In addition, in SMS, Email, or the like, a URL for access may be written in the SMS or Email from a servicer, and the user M may click to access.

  The facilitated on-site evidence preservation procedure is as shown in FIGS. User M launches the app, selects the accident type (Fig. 13), creates a record of the accident site (Fig. 14), records the conversation with the other party (Fig. 14), 5 steps (contact point Information regarding the contact point can be input by specifying, specifying the direction of travel, specifying the behavior of the host vehicle, specifying the direction of contact of the host vehicle, and confirming the contents shown in the figure (FIGS. 15 to 18), and can easily provide evidence . Even if the user M is unfamiliar with the operation of the smartphone, it can be operated according to the guide screen.

  In this way, the user M can create the accident situation diagram before the rushing service member arrives (FIG. 19), and can smoothly explain after the rushing service member arrives.

  The user M shares the accident related information 440 with the servicer, the accident related information 440 is registered in the servicer, and the troublesome accident claim process is automatically started, so that the interaction with the insurance company can be reduced.

  When reporting the accident related information 440, “Thank you for your cooperation in filling in the accident details report. The memos and images you have taken will be very important information for understanding the responsibility ratio. You can check the report you have sent from your My Page at any time. Click here to view it, "User M confirmed that the data was received successfully. I was able to.

  Furthermore, since the user M can grasp the progress status in the insurance company one by one by the progress bar and the progress comment (FIGS. 20 to 23), it is obvious what the status is now.

  As described above, an information processing system, an information processing method, and an information processing apparatus capable of easily collecting accident-related information 440 when an accident occurs and transmitting the information to a server to easily generate a document related to the accident An information processing program can be provided.

DESCRIPTION OF SYMBOLS 1 Terminal 2 Accident determination part 4 Guide screen display part 6 Image photographing part 8 Document preparation part 10 Transmission part 12 Position information detection sensor 14 Acceleration sensor 20 Server 23 Network 24 Document provision part 27 Network 30 Second terminal 50-80 Information display Area 82 Thumbnail display area 82-90 Information input area 92, 96 Information display area 94, 98 Map information 100, 200 Information processing system 201 Terminal 202 Accident determination section 204 Guide screen display section 206 Image capturing section 210 Transmission section 212 Position information detection Sensor 214 Acceleration sensor 220 Server 222 Document creation unit 223 Network 224 Document provision unit 227 Network 230 Second terminal 240 Accident related information

Claims (27)

Operating a platform for collecting information related to an accident by a camera provided in the first terminal, and transmitting the information from the first terminal to the first server;
The first server for generating a document related to an accident based on the information;
An information processing system having A platform for collecting information related to an accident is operated by a camera provided in the first terminal, a document related to the accident is generated based on the information, and the first terminal transmits the document to the first server. An information processing system comprising the first terminal for transmitting the document. A guide screen display unit for displaying a guidance screen for allowing the user to select a shooting location to be shot from a plurality of shooting locations to be shot in the event of an accident, and according to the selection A first terminal including: an image photographing unit that activates a camera of the terminal and records an image of the photographing location; and a transmission unit that transmits information about an accident including the image to the first server;
Generating a document related to an accident based on the information, and providing the document to a predetermined node;
An information processing system having A guide screen display unit for displaying a guidance screen for allowing the user to select a shooting location to be shot from a plurality of shooting locations to be shot in the event of an accident, and according to the selection An image photographing unit that activates a camera of the terminal and records an image of the photographing location; a document creation unit that generates a document related to the accident based on information about the accident including the image; and A transmission unit for transmitting to the server;
A first terminal including:
The first server for providing the document to a predetermined node;
An information processing system having   The case where an accident is determined is a case where the acceleration exceeds a predetermined value in at least one of an acceleration sensor included in the terminal and an acceleration detection device installed in the vehicle and including the acceleration sensor. The information processing system according to claim 3 or 4.   The information processing system according to any one of claims 1 to 5, wherein the document is an accident occurrence report.   The information processing system according to claim 6, wherein the first server transmits the accident occurrence report to a second server when the accident occurrence report is received.   The information processing system according to claim 7, wherein the first terminal is a mobile terminal used by a user.   The information processing system according to any one of claims 3 to 5, wherein the predetermined node is a third party different from the user and is a member expedited to the user. The terminal further includes an acceleration sensor for detecting acceleration and a position information detection sensor for detecting position information,
The information includes user identification information that is information for identifying a user, the acceleration value, the vehicle travel time calculated based on the acceleration value, the vehicle travel distance, and the vehicle speed information. 10. The information processing system according to claim 1, wherein at least one of the position information acquired by the position information detection sensor is included. A first terminal operates a platform for collecting information related to an accident by a camera provided in the first terminal, and transmits the information from the first terminal to a first server;
The first server generates a document related to the accident based on the information;
Information processing method. A first terminal operates a platform for collecting information related to an accident by a camera provided in the first terminal, generates a document related to the accident based on the information, and the first terminal Sending the document from the terminal to the first server;
Information processing method. In the first terminal having the accident determination unit, the guide screen display unit, the image shooting unit, and the transmission unit,
The accident determination unit determines that it is an accident,
When the determination is made, the guide screen display unit displays a guidance screen that allows the user to select a shooting location to be shot from a plurality of shooting locations to be shot in a traffic accident.
The image photographing unit activates the camera of the first terminal according to the selection and records the image of the photographing location,
The transmission unit transmits information about the accident including the image to the first server,
The first server creates a document related to the accident based on the information, and provides the document to a predetermined node;
Information processing method. In a first terminal having an accident determination unit, a guide screen display unit, an image shooting unit, a document creation unit, and a transmission unit,
The accident determination unit determines that it is an accident,
When the determination is made, the guide screen display unit displays a guidance screen that allows the user to select a shooting location to be shot from a plurality of shooting locations to be shot in a traffic accident.
The image photographing unit activates the camera of the first terminal according to the selection and records the image of the photographing location,
The document creation unit generates a document related to the accident based on the information,
The transmitting unit transmits the document to the first server;
The first server provides the document to a predetermined node;
Information processing method.   The case where an accident is determined is a case where the acceleration exceeds a predetermined value in at least one of an acceleration sensor included in the terminal and an acceleration detection device installed in the vehicle and including the acceleration sensor. The information processing method according to claim 13 or 14, wherein there is an information processing method.   The information processing method according to claim 11, wherein the document is an accident occurrence report.   The information processing method according to claim 16, wherein the first server transmits the accident occurrence report to a second server when the accident occurrence report is received.   The information processing method according to claim 17, wherein the first terminal is a mobile terminal used by a user.   The information processing method according to any one of claims 13 to 15, wherein the predetermined node is a third party different from the user and is a member who rushes to the user. The terminal further includes an acceleration sensor for detecting acceleration and a position information detection sensor for detecting position information,
The information includes user identification information that is information for identifying a user, the acceleration value, the vehicle travel time calculated based on the acceleration value, the vehicle travel distance, and the vehicle speed information. The information processing method according to any one of claims 11 to 19, wherein at least one of the position information acquired by the position information detection sensor is included. In a first terminal having an accident determination unit, a guide screen display unit, an image capturing unit, and a transmission unit, the accident determination unit is determined to be an accident, and the determination is made. The guide screen display unit displays a guidance screen that allows the user to select a shooting location to be currently shot from a plurality of shooting locations to be shot in the event of a traffic accident, and the image shooting unit displays the guidance screen according to the selection. Activating the camera of the first terminal to record the image of the shooting location, causing the transmission unit to transmit information about the accident including the image to the first server,
program. In the first server, a program for creating a document related to an accident based on predetermined information and providing the document to a predetermined node,
In the first terminal having an accident determination unit, a guide screen display unit, an image photographing unit, and a transmission unit, the predetermined information is determined that the accident determination unit is an accident, and the determination is made. In this case, the guide screen display unit displays a guidance screen that allows the user to select a shooting location to be currently shot from a plurality of shooting locations to be shot in the event of a traffic accident, and the image shooting unit displays the first screen according to the selection. Including the image, wherein the camera of the terminal of 1 is activated to record the image of the shooting location;
program. An information processing apparatus,
The information processing apparatus provides a document related to an accident to a predetermined node,
The document is
In the first terminal having an accident determination unit, a guide screen display unit, an image photographing unit, a document creation unit, and a transmission unit, the accident determination unit determines that an accident has occurred, and the determination In the case where the image is taken, the guide screen display unit displays a guidance screen that allows the user to select a shooting location to be shot from a plurality of shooting locations to be shot in the event of a traffic accident. In response, the camera of the first terminal is activated to record the image of the shooting location, created based on the information by the document creation unit, and transmitted to the information processing device.
Information processing device. An information processing apparatus having a document creation unit,
The document creation unit provides a document related to the accident to a predetermined node based on predetermined information,
The predetermined information includes an image,
In the first terminal having an accident determination unit, a guide screen display unit, an image capturing unit, and a transmission unit, the image is determined that the accident determination unit is an accident. When it is made, the guide screen display unit displays a guidance screen that allows the user to select a shooting location to be currently shot from a plurality of shooting locations to be shot in the event of a traffic accident, and the image shooting unit responds to the selection. The first terminal camera is activated and recorded.
Information processing device. Determine that a vehicle accident occurred at the terminal,
The terminal transmits the determination and the location information of the terminal in association with the determination to a first server;
The first server transmits the determination and the position information associated with the determination to a second server;
An information processing method in which a workflow is automatically generated in the first server. Determine that a vehicle accident occurred at the terminal,
The terminal transmits the determination and the location information of the terminal in association with the determination to a first server;
The first server transmits the determination and the position information associated with the determination to a second server;
An information processing method in which a workflow is automatically generated in the first server. A server having a receiver, a transmitter, and a workflow generator;
The receiving unit associates and receives the result of the presence or absence of a vehicle accident determined by the vehicle accident determination unit at the terminal and the position information of the terminal in association with the determination,
The transmission unit transmits the received determination and the position information associated with the determination to a second server,
The workflow generation unit automatically generates a workflow in the server;
Information processing device.