CN109064088A - The self-service processing system of problem part, method and self-service processing shelf - Google Patents
The self-service processing system of problem part, method and self-service processing shelf Download PDFInfo
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- CN109064088A CN109064088A CN201810750205.XA CN201810750205A CN109064088A CN 109064088 A CN109064088 A CN 109064088A CN 201810750205 A CN201810750205 A CN 201810750205A CN 109064088 A CN109064088 A CN 109064088A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
- G06K17/0022—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device
Abstract
The invention discloses a kind of self-service processing system of problem part, method and self-service processing shelf, the system comprises information acquisition module, problem part memory module, self-service processing module, the information acquisition module, described problem part memory module and the self-service processing module are connected with each other；The real-time acquisition problems part information of information acquisition module, and it is uploaded to self-service processing module；The self-service processing module sends the processing order of problem part to the responsibility in problem part currently processed stage association end according to problem part information, and sends control command to related responsibility association end according to processing result.The present invention passes through real-time circulation of the problem part information in system, each responsibility of connectivity problem part is associated with end, each responsibility association end in problem part treatment process is got through, the problem of eliminating due to the processing of the problem of information asymmetry causes part not in time, the treatment effeciency of problem part is effectively raised, and then also improves the service quality of problem part.
Description
Technical field
The present invention relates to logistics fields, in particular to a kind of self-service processing system of problem part, method and self-service place
Tally frame.
Background technique
Existing express company is in the treatment process to problem part, since processing information is dispatched officers in receipts, warehouse keeper, customer service people
It circulating between member and client, link is more and process is complicated, it be easy to cause information processing following situations occur not in time:
1) isolate between information flow system: express mail tracking system fails to be associated with WorkForm System, the processing of problem part whole process
The not formed automatic closed loop of information flow, cause problem part processing hysteresis quality it is obvious, or even occur information forget or lose
Situation brings unnecessary economic loss to express company and staff；
2) not associated between information flow and problem part logistics: to fail driving problems part logistics circulation, letter after information flow
Breath stream reminds employee insufficient: problem part receipts send end that cannot obtain the prompting of system information in time, fail to timely respond to, influence to send
Part speed；
Further, since the logistics of problem part and information flow are unable to real-time matching, work order after treatment in systems, problem part
Tend not to be handled by corresponding prediction scheme in time, and work order in systems treatment process suspend when, problem part in warehouse because
Lack information reminding and lie on the table, the service quality of problem part processing is influenced, so that the service quality of express company can be reduced, very
To the loss that will lead to client, the development of express company is influenced.
In view of this, it is necessary to which a kind of technical solution solves above-mentioned technical problem.
Summary of the invention
In view of drawbacks described above in the prior art or deficiency, present invention contemplates that provide a kind of self-service processing system of problem part,
Method and the self-service processing shelf operated using the system, method, the present invention pass through reality of the problem part information in system
Each responsibility of Shi Liuzhuan, connectivity problem part are associated with end, and dispensing, pickup and the issue handling process of executive problem part are got through
Each responsibility is associated with end in problem part treatment process, eliminates due to the processing of the problem of information asymmetry causes part asking not in time
Topic, effectively raises the treatment effeciency of problem part, and then also improve the service quality of problem part.
To achieve the above object, on the one hand, the present invention provides a kind of self-service processing system of problem part, which includes information
Acquisition module, problem part memory module, self-service processing module, the information acquisition module, described problem part memory module and institute
Self-service processing module is stated to be connected with each other；
Described problem part memory module is used for storage problem part；
The real-time acquisition problems part information of information acquisition module, and it is uploaded to self-service processing module；
The self-service processing module sends to the responsibility in problem part currently processed stage association end according to problem part information and asks
Part processing order is inscribed, and according to the processing result at problem part current responsibility association end, sends problem part to related responsibility association end
Dispensing, pickup and issue handling process control command, and then the self-service treatment process of complete dual problem part.
Embodiment as one preferred, responsibility association end includes that customer side sends end and storekeeper end, the visitor with charge free
Take end, it is described send with charge free end and the storekeeper end connect with the self-service processing module, the self-service processing module is according to information
The collected problem part information of acquisition module determines that responsibility is associated with end, and according to part processing result the problem of responsibility association end
Control command is sent to related responsibility association end.
Embodiment as one preferred, the self-service processing system of described problem part further includes overtime warning module, described
Overtime warning module is connect with the self-service processing module, and the self-service processing module in real time carries out the processing status of problem part
Intelligence is made an inventory, if it exists overtime untreated problem part, then starts overtime alarm module and carry out overtime alarm.
Embodiment as one preferred, the self-service processing module carry out intelligence to the processing status of problem part and make an inventory
It specifically includes:
Whether each problem part of making an inventory still is stored in problem part memory module；
Make an inventory the current generation responsibility association end whether follow up in time.
It is specific:
Whether each problem part of making an inventory still is stored in problem part memory module, this process can be with are as follows: in advance in problem
Pressure sensor is added in part memory module, is asked by the detection data of pressure sensor come whether decision problem part is still stored in
It inscribes in part memory module；It can be with are as follows: self-service processing module sending is made an inventory order, by manually whether being stored in problem to problem part
It is checked in part memory module；
Whether the make an inventory responsibility association end of current generation follows up in time, if detecting the presence of the untreated problem part of time-out
When, start overtime alarm module and carries out overtime alarm.
Embodiment as one preferred, described problem part memory module include multiple storage bins, each described to deposit
It is equipped with warning light on the outside of storage bin, is finished when sending with charge free when problem part is processed, corresponding warning light lights.
Embodiment as one preferred, the time-out alarm module include that warning note lamp and/or short message send list
Member passes through the warning note lamp and/or the short message transmission unit, notice when there is overtime untreated problem part in real time
Time-out period corresponding responsibility association end handles problem part to be processed.
On the other hand, a kind of problem part self-processing method of the present invention, this method is based on the above-mentioned self-service processing of problem part
System, this method specifically comprise the following steps:
The real-time acquisition problems part information of information acquisition module, and the problem part information is uploaded to self-service processing module；
Self-service processing module sends problem part to the responsibility in problem part currently processed stage association end according to problem part information
Processing order；
The problem of self-service processing module is associated with end according to the current responsibility of problem part part processing result, is associated with end to related responsibility
It sends and respective treated control command, and then the self-service treatment process of complete dual problem part is carried out to problem part.
The problem of embodiment as one preferred, the self-service processing module is associated with end according to the current responsibility of problem part
Part processing result, opposite related responsibility association end, which is sent, carries out respective treated control command to problem part specifically:
Determine responsibility association end and the process flow that need to carry out of responsibility association end according to problem part processing result, and to this
Responsibility is associated with end and sends the control command for executing the process flow.
Embodiment as one preferred, the above method further include following steps: the self-service processing module is right in real time
The processing status of problem part carries out intelligence and makes an inventory, and overtime untreated problem part, then start overtime alarm module and surpassed if it exists
Alarm.
Above-mentioned intelligent inventory procedure includes: whether each problem part of making an inventory still is stored in problem part memory module and disk
Whether follow up in time at the responsibility association end of point current generation.Wherein:
Whether each problem part of making an inventory still is stored in problem part memory module, this process can be with are as follows: in advance in problem
Pressure sensor is added in part memory module, is asked by the detection data of pressure sensor come whether decision problem part is still stored in
It inscribes in part memory module；It can be with are as follows: self-service processing module sending is made an inventory order, by manually whether being stored in problem to problem part
It is checked in part memory module；
Whether the make an inventory responsibility association end of current generation follows up in time, if detecting the presence of the untreated problem part of time-out
When, start overtime alarm module and carries out overtime alarm.
Another aspect of the invention provides a kind of self-service processing shelf of problem part, the self-service processing shelf packet of the problem part
Include shelf ontology and the information collecting device being arranged on the shelf ontology, central processing unit, in which:
The information collecting device: including problem part identification code scanner and/or scanning window, real-time acquisition problems are used for
Part information；
The shelf ontology, including multiple storage bins for storage problem part；
The central controller, the collected problem part information of information acquisition module described in real-time reception, according to the problem
Part information determines that related responsibility is associated with end, and the control command for executing relevant treatment process is sent to responsibility association end.
Compared with prior art, the invention has the benefit that
1) by real-time circulation of the problem part information between above-mentioned each module, each responsibility of connectivity problem part is associated with
End, dispensing, pickup and the issue handling process of executive problem part have got through each responsibility association end in problem part treatment process, have disappeared
It the problem of in addition to the problem of client information isolates, asymmetry causes due to the association of each responsibility part processing not in time, effectively raises
The treatment effeciency of problem part, and then also improve the service quality of problem part.
2) it is made an inventory function by part the problem of self-service processing system, so that the responsibility of overtime retention problems part current state is closed
Connection end is reminded in time, not only increases the order of problem part storage, while being improved and being managed in problem part treatment process
Normalization, reduce artificial treatment cost.
Detailed description of the invention
By reading a detailed description of non-restrictive embodiments in the light of the attached drawings below, the application's is other
Feature, objects and advantages will become more apparent upon:
Fig. 1 is the work flow diagram of the embodiment of the present invention one；
Fig. 2 is the schematic diagram of the embodiment of the present invention two.
Specific embodiment
The application is described in further detail with reference to the accompanying drawings and examples.It is understood that this place is retouched
The specific embodiment stated is used only for explaining related invention, rather than the restriction to the invention.It also should be noted that in order to
Convenient for description, part relevant to invention is illustrated only in attached drawing.
It should be noted that in the absence of conflict, the features in the embodiments and the embodiments of the present application can phase
Mutually combination.The application is described in detail below with reference to the accompanying drawings and in conjunction with the embodiments.
Embodiment one:
A kind of self-service processing system of problem part, the system include information acquisition module, problem part memory module, self-service processing
Module, wherein information acquisition module, problem part memory module and self-service processing module are connected with each other；
Problem part memory module is used for storage problem part；
The real-time acquisition problems part information of information acquisition module, and it is uploaded to self-service processing module；
Self-service processing module sends problem part to the responsibility in problem part currently processed stage association end according to problem part information
Processing order, and according to the processing result at problem part current responsibility association end, the throwing of problem part is sent to related responsibility association end
It puts, the control command of pickup and issue handling process, and then the self-service treatment process of complete dual problem part.
Wherein:
Responsibility association end includes that problem part receipts send end, storekeeper end and customer side, and it is related to correspond respectively to problem part to be processed
The receipts person of sending someone, storekeeper personnel and the contact staff of connection.
Information acquisition module, including identification code scanning window, the problem part letter on real-time acquisition problems part identification code
Breath；
Problem part memory module is equipped with prompt on each warehousing bin for the warehousing shelf comprising multiple warehousing bins
Lamp finishes when sending with charge free when problem part is processed, which lights.Information acquisition module is located at the front end of warehousing shelf,
It sends end with charge free to make marks to problem part, and by the identification code scanning window of problem part identification code alignment information acquisition module, so that letter
Breath acquisition module successfully extracts problem part information.
Self-service processing module, including it is in problem part memory module and electric with information acquisition module, overtime alarm module
The central processing unit of connection, the central processing unit are believed according to the collected problem part of identification code scanning window of information acquisition module
Breath selects and opens warehousing bin, and receipts send end that problem part is put into warehousing bin and close the warehousing bin, meanwhile, self-service place
Reason Module Generation work order is sent to customer side, waits customer side to handle the problem part, and receive, execute customer side
Processing result, specific: information acquisition module extracts the problem part information on problem part identification code, according to the problem part information
Classified to problem part and generate work order and is sent to the customer side for handling such problem.
Self-service processing module real-time monitoring tracks the processing status of each problem part, while carrying out to problem part processing status
Intelligence is made an inventory, and system is facilitated to grasp the storage and follow-up disposition of library inner question part, what needs to be explained here is that, to problem part
Carrying out intelligent make an inventory includes:
1) whether each problem part of making an inventory still is stored in problem part memory module, in the present embodiment, this process are as follows:
Add pressure sensor in problem part memory module in advance, by the detection data of pressure sensor come decision problem part whether
It is still stored in problem part memory module；In the other embodiments of the present embodiment, this process can be with are as follows: self-service processing
Module issues order of making an inventory, by manually checking whether problem part is stored in problem part memory module；
2) whether the make an inventory responsibility association end of current generation follows up in time, specific: if it is untreated to detect the presence of time-out
The problem of part then according to the current delay stage of the untreated file of the time-out determine that responsibility is associated with end, and control time-out alarm mould
Block carries out overtime alarm, if problem part time-out is trapped in customer service processing stage, the current responsibility association end of the problem part is visitor
End is taken, overtime alarm module is controlled and sends prompting message to the responsible contact staff for handling the problem part；If problem part time-out is stagnant
It stays in receipts and sends end, then the current responsibility association end of the problem part is to receive the person of sending someone, and controls overtime alarm module and sends prompting message
To the receipts person of sending someone for being responsible for the problem part, in addition, in the other embodiments of the present embodiment, overtime alarm module can also be with
The internal communication tool of express company connects, by the related management layer of alarm information pushing to express company, at problem part
When managing time time-out, facilitate the intervention follow-up of related management layer.
Overtime alarm module, including overtime alarm lamp and short message transmission unit, the module confirm according to self-service processing module
Overtime untreated problem part and the time-out untreated problem part current generation corresponding to responsibility be associated with end, starting time-out is reported
It is alert: overtime alarm lamp flashing, while short message transmission unit sends problem part delay prompting message to responsibility and is associated with end, duty here
Appointing association end includes the related management personnel in problem part currently processed stage corresponding processing people and express company.
Express delivery singles' impression block receives the person of sending someone according to the fast of problem part for printing the express delivery list of the problem of to be sent with charge free part
Pass single essential information and issue handling situation for obtaining problem part: affiliated trade connection mode, questions and prospect, is asked at address
It inscribes processing result and whether needs situations such as preferentially sending with charge free.
Embodiment for the present embodiment is explained further, below such as to the specific implementation process combing of the present embodiment one
Under, as shown in Figure 1, the implementing procedure are as follows:
Receipts dispatch officers to take back problem part, and make marks: the reason of remarks problem part is not sent to smoothly；
The flag code of information acquisition module acquisition problems part extracts problem part essential information: the affiliated trade connection of problem part
Mode, address, outbox time, undelivered reason etc.；
The problem of central processing unit in self-service processing module is acquired according to the information acquisition module part information creating problem
The work order of part, and the work order is sent to contact staff, while recording work order sending time；Meanwhile self-service processing module control
Problem part memory module opens warehousing bin, receives the person of sending someone for problem part and launches such as warehousing bin, and closes the warehousing bin；
Contact staff is disposed, and processing result is fed back to central processing unit, and worksheet terminates, warehousing bin
Warning light lights, and prompts this problem part is processed to finish, can enter downstream.
In the above process, the processing time of central processing unit real-time monitoring each processing stage, if each processing stage exceeds
The regulation time limit is not transferred to next stage, then sends time-out to the stage corresponding responsibility association end and remind.
Embodiment two:
The present embodiment provides a kind of problem part self-processing methods, as shown in Fig. 2, below with primary complete problem part at
For managing process, this method is described in detail:
S01: the real-time acquisition problems part information of information acquisition module, and the problem part information is uploaded to self-service processing mould
Block.
Acquisition problems part information, information acquisition module scans the problem of to be deposited part information, and is uploaded to self-service processing module,
Self-service processing module controls unlatching problem part memory module according to problem part information and carries out the storage of problem part；
Wherein:
The specific collection process of information acquisition module are as follows: information acquisition module acquired by way of scanning identification code by
The identification code for receiving the problem of sending end typing to cross problem information part, it should be understood that identification code here can be one-dimension code, two
Tie up code etc. can carrying problem part information any code kind, this is not limited by the present invention；
Self-service processing module controls unlatching problem part memory module according to problem part information and carries out the storage of problem part specifically:
After collected problem part information is real-time transmitted to self-service processing module by information acquisition module, self-service processing module control problem
Part memory module opens the warehousing bin of suitable size according to controls such as volume, the weight of problem part, and receipts send end to throw problem part
It is put into the warehousing bin and closes the warehousing bin.
Above-mentioned problem part information includes: the contact method of the affiliated client of problem part, address, affiliated sends sending with charge free for unit with charge free
Dispatch officers information, undelivered reason etc. are received in section.
S02: self-service processing module sends to the responsibility in problem part currently processed stage association end according to problem part information and asks
Inscribe part processing order；
After problem part is stored in problem part memory module, self-service processing module according to problem part Automatic generation of information work order,
And it is dispatched into customer side, wait customer service processing；The processing status of the self-service each problem part of processing module real-time monitoring, judges whether
In the presence of the untreated problem part of time-out.
S03: the problem of self-service processing module is associated with end according to the current responsibility of problem part part processing result is closed to related responsibility
Join end to send to the respective treated control command of problem part progress, and then the self-service treatment process of complete dual problem part.
The problem of customer side, part processing result included: to retract post cargo interests, modification recipient address, arrange with recipient
Time dispatching, recipient, which are visited, asks for or using problem part as situations such as calcellation part processing.
Self-service processing module sends to related responsibility end according to the processing result of customer side and carries out respective handling to problem part
Control command: here, under normal circumstances, related responsibility end be send end with charge free, that is, receive dispatch officers to locate, receipts dispatch officers according to client handle knot
Fruit carries out subsequent problem part to problem part and handles, specifically, if customer service processing result is to retract to post cargo interests or modification recipient
Address etc. needs to continue the case where immediate distribution problem part, then prints express delivery list, is dispensed according to express delivery list information；If processing
As a result to visit and asking in the time dispatching arranged with recipient or recipient, then problem part preferably continues to be stored in storage lattice
Mouthful, to facilitate timing prompting to send part or out part；If customer service processing result is to handle using problem part as part is cancelled,
Receipts dispatch officers to take out problem part, carry out classification processing according to goods attribute in part is cancelled.
In the above process, receipts dispatch officers to print express delivery list, are dispensed according to express delivery list information specifically: receipts are dispatched officers to self-service
Processing system sends the request for printing the express delivery list of the problem part pair, and the express delivery list is placed on to the mark of information acquisition module
Collected express delivery list information is sent to central processing unit by code scanning window, information acquisition module, and central processing unit is according to this
Express delivery list information determines associated problem part, and controls the corresponding warehousing bin of the problem part and open, and receiving the person's of sending someone taking-up should
Problem part carries out sending with charge free for problem part according to express delivery list.
The time-out within a certain processing stage of problem part is detained if it exists, then controls overtime alarm module and send time-out prompting
End is associated with to current generation corresponding responsibility.
Embodiment three:
The present embodiment provides a kind of self-service processing shelf, which includes: shelf ontology and is arranged on shelf ontology
Information collecting device, central processing unit, specific:
Information collecting device: including problem part identification code scanner or scanning window, it is used for real-time acquisition problems part information；
Shelf ontology, including multiple storage bins for storage problem part, information collecting device is located at the shelf ontology
Front end, certainly, the function of information collecting device are to carry out the identification code of problem part the acquisition of information, thus the present invention is to it
Position is not construed as limiting with the connection type of shelf ontology；
Central controller, the collected problem part information of information acquisition module described in real-time reception are believed according to the problem part
Breath automatically generate work order to customer service, execute customer service processing result, and in shelf ontology store the problem of part processing status carry out
It makes an inventory.
In addition, in other embodiments, the self-service processing shelf of above problem part further include overtime alarm module, supermarket report
Alert module specifically includes overtime alarm lamp, voice alerting unit and/or short message transmission unit, when problem part time-out is not processed
When, start time-out alarm: overtime alarm lamp flashing, voice alerting unit are broadcasted the time-out time of timeout treatment problem part and are deserved
Last stage, corresponding responsibility was associated with end title, also overtime warning message can be sent to the current generation pair by short message transmission unit
The responsibility association end answered.
By using above-mentioned technical proposal of the invention: by the real-time circulation of problem part information between modules, even
Each responsibility association end of problem part is connect, dispensing, pickup and the issue handling process of executive problem part have got through the processing of problem part
Each responsibility is associated with end in the process, eliminate due to the association of each responsibility client information isolates, asymmetry causes the problem of part processing it is too late
When the problem of, effectively raise the treatment effeciency of problem part, and then also improve the service quality of problem part.
In addition, being made an inventory by part the problem of self-service processing system, (disposition of each problem part of real-time monitoring, sentences function
It is disconnected to whether there is the untreated problem part of time-out) so that the responsibility association end of overtime retention problems part current state obtains in time
It reminds, not only increases the order of problem part storage, while improving the normalization managed in problem part treatment process, reduce
Artificial treatment cost.
It should be understood by those skilled in the art that, the embodiment of the present invention can provide as method, system or computer program
Product.Therefore, complete hardware embodiment, complete software embodiment or reality combining software and hardware aspects can be used in the present invention
Apply the form of example.Moreover, it wherein includes the computer of computer usable program code that the present invention, which can be used in one or more,
The computer program implemented in usable storage medium (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.) produces
The form of product.
The present invention be referring to according to the method for the present invention, the flow chart of terminal device (system) and computer program product
And/or block diagram describes.It should be understood that each process in flowchart and/or the block diagram can be realized by computer program instructions
And/or the combination of the process and/or box in box and flowchart and/or the block diagram.It can provide these computer programs to refer to
Enable the processor of general purpose computer, special purpose computer, Embedded Processor or other programmable data processing terminal devices with
A machine is generated, so that generating by the instruction that computer or the processor of other programmable data processing terminal devices execute
For realizing the function of being specified in one or more flows of the flowchart and/or one or more blocks of the block diagram
Device.
Certainly, these computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing terminals
In equipment computer-readable memory operate in a specific manner, so that instruction stored in the computer readable memory produces
Raw includes the manufacture of command device, which realizes in one or more flows of the flowchart and/or block diagram one
The function of being specified in a box or multiple boxes.
These computer program instructions can be also loaded into computer or other programmable data processing terminal devices, so that
Series of operation steps are executed on computer or other programmable terminal equipments to generate computer implemented processing, thus
The instruction executed on computer or other programmable terminal equipments is provided for realizing in one or more flows of the flowchart
And/or in one or more blocks of the block diagram specify function the step of.
In addition, it should be noted that:
" one embodiment " or " embodiment " mentioned in specification means the special characteristic described in conjunction with the embodiments, structure
Or characteristic is included at least one embodiment of the present invention.Therefore, the phrase " reality that specification various places throughout occurs
Apply example " or " embodiment " the same embodiment might not be referred both to.
Although preferred embodiments of the present invention have been described, it is created once a person skilled in the art knows basic
Property concept, then additional changes and modifications can be made to these embodiments.So it includes excellent that the following claims are intended to be interpreted as
It selects embodiment and falls into all change and modification of the scope of the invention.
Above-mentioned, although the foregoing specific embodiments of the present invention is described with reference to the accompanying drawings, not protects model to the present invention
The limitation enclosed, those skilled in the art should understand that, based on the technical solutions of the present invention, those skilled in the art are not
Need to make the creative labor the various modifications or changes that can be made still within protection scope of the present invention.
Claims (10)
1. a kind of self-service processing system of problem part, which is characterized in that including information acquisition module, problem part memory module, self-service
Processing module, the information acquisition module, described problem part memory module and the self-service processing module are connected with each other；
Described problem part memory module is used for storage problem part；
The real-time acquisition problems part information of information acquisition module, and it is uploaded to self-service processing module；
The self-service processing module sends problem part to the responsibility in problem part currently processed stage association end according to problem part information
Processing order, and according to the processing result at problem part current responsibility association end, the throwing of problem part is sent to related responsibility association end
It puts, the control command of pickup and issue handling process, and then the self-service treatment process of complete dual problem part.
2. a kind of self-service processing system of problem part according to claim 1, which is characterized in that responsibility association end includes
Customer side sends end and storekeeper end with charge free, and the customer side, end and the storekeeper end sent with charge free connect with the self-service processing module
It connects, the self-service processing module determines that responsibility is associated with end according to the collected problem part information of information acquisition module, and according to this
Responsibility is associated with the problem of end part processing result and sends control command to related responsibility association end.
3. a kind of self-service processing system of problem part according to claim 1, which is characterized in that further include overtime early warning mould
Block, the time-out warning module are connect with the self-service processing module, the self-service processing module processing to problem part in real time
State carries out intelligence and makes an inventory, if it exists overtime untreated problem part, then starts overtime alarm module and carry out overtime alarm.
4. a kind of self-service processing system of problem part according to claim 3, which is characterized in that the self-service processing module pair
The processing status of problem part carries out intelligent make an inventory and specifically includes:
Whether each problem part of making an inventory still is stored in problem part memory module；
Make an inventory the current generation responsibility association end whether follow up in time.
5. a kind of self-service processing system of problem part according to claim 1, which is characterized in that described problem part memory module
Including multiple storage bins, it is equipped with warning light on the outside of each storage bin, is finished when problem part is processed, accordingly
Warning light light.
6. a kind of self-service processing system of problem part according to claim 1, which is characterized in that the time-out alarm module packet
Warning note lamp and/or short message transmission unit are included, when there is overtime untreated problem part, passes through the warning note lamp in real time
And/or the short message transmission unit, notice time-out period corresponding responsibility association end handle problem part to be processed.
7. a kind of problem part self-processing method, which is characterized in that certainly based on problem part of any of claims 1-6
Processing system is helped, this method specifically comprises the following steps:
The real-time acquisition problems part information of information acquisition module, and the problem part information is uploaded to self-service processing module；
Self-service processing module sends the processing of problem part to the responsibility in problem part currently processed stage association end according to problem part information
Order；
The problem of self-service processing module is associated with end according to the current responsibility of problem part part processing result is sent to related responsibility association end
Respective treated control command, and then the self-service treatment process of complete dual problem part are carried out to problem part.
8. a kind of problem part self-processing method according to claim 7, which is characterized in that the self-service processing module root
The problem of being associated with end according to the current responsibility of problem part part processing result, opposite related responsibility association end, which is sent, carries out accordingly problem part
The control command of processing specifically:
Responsibility association end and the process flow that need to carry out of responsibility association end are determined according to problem part processing result, and to the responsibility
It is associated with end and sends the control command for executing the process flow.
9. a kind of problem part self-processing method according to claim 7, which is characterized in that further include following steps: institute
It states self-service processing module in real time to make an inventory to the processing status progress intelligence of problem part, overtime untreated problem part, then open if it exists
Dynamic time-out alarm module carries out overtime alarm.
10. a kind of self-service processing shelf of problem part, which is characterized in that including shelf ontology and be arranged on the shelf ontology
Information collecting device, central processing unit, in which:
The information collecting device: including problem part identification code scanner and/or scanning window, believe for real-time acquisition problems part
Breath；
The shelf ontology, including multiple storage bins for storage problem part；
The central controller, the collected problem part information of information acquisition module described in real-time reception are believed according to the problem part
It ceases and determines that related responsibility is associated with end, and send the control command for executing relevant treatment process to responsibility association end.
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