CN114519603A - Logistics consultation single management method, device, equipment and storage medium - Google Patents
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Abstract
The invention relates to the technical field of logistics, and discloses a method, a device, equipment and a storage medium for managing a logistics consultation tube, wherein the method comprises the following steps: receiving a plurality of logistics consultation sheets submitted by a user through a client, uploading the logistics consultation sheets to a server in batch, storing the uploaded logistics consultation sheets into a preset consultation list according to consultation time, respectively distributing the logistics consultation sheets to corresponding target terminals so that target personnel of the target terminals can process the logistics consultation sheets, receiving processing results submitted by the target terminals, and transmitting the processing results to the corresponding clients; the invention avoids the omission and repeated processing of the logistics consultation notes, reduces the labor cost, improves the customer satisfaction degree, improves the communication effectiveness, simultaneously records each logistics consultation note, is convenient for backtracking, and improves the processing efficiency of the logistics consultation notes.
Description
Technical Field
The invention relates to the technical field of logistics, in particular to a logistics consultation single management method, a logistics consultation single management device, logistics consultation single management equipment and a storage medium.
Background
Logistics, which is intended as "physical distribution" or "cargo distribution," is part of the supply chain activities and is the process of planning, implementing and controlling the efficient, low-cost flow and storage of goods, service consumption and related information from the place of origin to the place of consumption in order to meet the needs of customers. After goods have problems, a client can initiate consultation to a logistics enterprise, at present, a treatment mode of a consultation worksheet is that when a user needs the consultation worksheet, communication between the logistics enterprise and the client is on WeChat or QQ, and multi-person and multi-department cooperative communication cannot be achieved effectively.
Disclosure of Invention
In view of the above, it is necessary to provide a method, an apparatus, a device and a storage medium for managing a logistics statement of reference, which are directed to the problems of low efficiency, easy omission and the like.
A logistics consultation single management method comprises the following steps:
receiving a plurality of logistics consultation sheets submitted by a user through a client, wherein the logistics consultation sheets at least comprise consultation sheet numbers, consultation time and consultation types;
uploading a plurality of logistics consultation sheets to a server side in batch, and storing the uploaded logistics consultation sheets into a preset consultation list according to the consultation time;
distributing the plurality of logistics consultation sheets to corresponding target terminals respectively so that target personnel of the target terminals can process the logistics consultation sheets;
and receiving a processing result submitted by the target terminal, and transmitting the processing result to the corresponding client.
In one embodiment, before receiving the plurality of logistics consultation tickets submitted by the user through the client, the method further comprises:
receiving a request for creating a logistics consultation sheet, and determining corresponding logistics order information according to the request for creating the logistics consultation sheet;
calling and analyzing a consultation sheet template to obtain a plurality of filling items of the consultation sheet template;
matching filling contents corresponding to the filling items from the logistics order information according to a preset priority rule, and filling the filling contents into the consulting sheet template to obtain filled filling items;
according to the filled filling items, determining unfilled filling items in the consultation form template, and reminding a user to fill the unfilled filling items;
receiving the filling content corresponding to the filling item submitted by the user to create a logistics consultation sheet, and generating a corresponding consultation sheet number according to the logistics consultation sheet.
In one embodiment, the matching of the filling content corresponding to the filling item from the logistics order information according to a preset priority rule includes:
the logistics order information comprises a plurality of waybill data, and the plurality of waybill data at least comprise a logistics order number, a waybill number, a sender name, a sender telephone, a delivery address, a receiver name, a receiver telephone and a receiver address;
carrying out priority calculation and sequencing on the waybill data to obtain a priority order;
and determining the corresponding filling items according to the waybill data, and matching filling contents corresponding to the filling items from the logistics order information according to a preset priority rule, wherein the preset priority rule is matching according to the priority order.
In one embodiment, after receiving the plurality of logistics consultation orders submitted by the user through the client, the method further comprises the following steps:
uploading the logistics consultation sheet to a block chain network, and monitoring the processing state of the logistics consultation sheet in the block chain network, wherein the processing state at least comprises to-be-claimed, to-be-processed and finished sheets.
In one embodiment, the allocating the plurality of logistics consultation sheets to corresponding target terminals respectively for target personnel of the target terminals to process the logistics consultation sheets includes:
determining the corresponding priority of each logistics consultation sheet according to the consultation type, and configuring the treatment timeliness of each logistics consultation sheet;
generating a work order processing task corresponding to the logistics consultation sheet according to the processing timeliness and the consultation type;
and responding to the work order processing task, screening out a target terminal for executing the work order processing task, and distributing the logistics consultation sheet to the corresponding target terminal.
In one embodiment, before receiving the processing result submitted by the target terminal, the method further includes:
acquiring the consultation time and the treatment time effectiveness of each logistics consultation list, and calculating the treatment overtime time of each logistics consultation list;
acquiring current time, and judging whether the current time exceeds the processing overtime time;
if yes, storing the logistics consultation list and the corresponding processing overtime time into a preset overtime processing table;
if not, calculating the difference value between the current time and the processing overtime time to determine the residual processing time of the logistics consultation list, and sending out an aging early warning to a corresponding target terminal according to the residual processing time.
A logistics consultation sheet management apparatus, comprising:
the system comprises a receiving module, a display module and a display module, wherein the receiving module is used for receiving a plurality of logistics consultation sheets submitted by a user through a client, and the logistics consultation sheets at least comprise consultation sheet numbers, consultation time and consultation types;
the uploading module is used for uploading the plurality of logistics consultation sheets to a server side in batch and storing the uploaded logistics consultation sheets into a preset consultation list according to the consultation time;
the distribution module is used for respectively distributing the plurality of logistics consultation sheets to corresponding target terminals so that target personnel of the target terminals can process the logistics consultation sheets;
and the transmission module is used for receiving the processing result submitted by the target terminal and transmitting the processing result to the corresponding client.
In one embodiment, the allocation module includes:
the configuration sub-module is used for determining the corresponding priority of each logistics consultation sheet according to the consultation type and configuring the processing timeliness of each logistics consultation sheet;
the generation submodule is used for generating a work order processing task corresponding to the logistics consultation order according to the processing timeliness and the consultation type;
and the screening submodule is used for responding to the work order processing task, screening out a target terminal for executing the work order processing task, and distributing the logistics consultation sheet to the corresponding target terminal.
A logistics counsel sheet management apparatus, the logistics counsel sheet management apparatus comprising: a memory having instructions stored therein and at least one processor, the memory and the at least one processor interconnected by a line; the at least one processor calls the instructions in the memory to enable the logistics consultation list management equipment to execute the steps of the logistics consultation list management method.
A computer-readable storage medium, on which a computer program is stored, which, when executed by a processor, implements the steps of the logistics consultation management method described above.
According to the logistics consultation sheet management method, the logistics consultation sheet management device, the logistics consultation sheets are uploaded to a server side in batch by receiving a plurality of logistics consultation sheets submitted by a user through a client, the uploaded logistics consultation sheets are stored in a preset consultation list according to consultation time, the logistics consultation sheets are respectively distributed to corresponding target terminals, target personnel of the target terminals can process the logistics consultation sheets, processing results submitted by the target terminals are received, and the processing results are transmitted to the corresponding client; the invention avoids the omission and repeated processing of the logistics consultation notes, reduces the labor cost, improves the customer satisfaction degree, improves the communication effectiveness, simultaneously records each logistics consultation note, is convenient for backtracking, and improves the processing efficiency of the logistics consultation notes.
Drawings
Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the invention.
Fig. 1 is a schematic view of a first embodiment of a logistics consultation management method of the present invention;
fig. 2 is a schematic view of a second embodiment of the logistics consultation management method of the present invention;
FIG. 3 is a schematic view of a first embodiment of a logistics sheets management apparatus of the present invention;
FIG. 4 is a schematic view of a second embodiment of the logistics sheets management apparatus of the present invention;
fig. 5 is a schematic view showing an embodiment of the logistics statement management apparatus of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
As used herein, the singular forms "a", "an", "the" and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. It will be further understood that the terms "comprises" and/or "comprising," when used in this specification, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
As a preferred embodiment, as shown in fig. 1, a logistics consultation single management method for logistics consultation single management with problem consultation is provided, which includes the following steps:
it is to be understood that the execution subject of the present invention may be a logistics statement management apparatus, and may also be a terminal or a server, and is not limited herein. The embodiment of the present invention is described by taking a server as an execution subject.
In this embodiment, the user refers to a client having a cooperative relationship with the logistics enterprise, for example, a department store, a manufacturer, etc. having a large number of consulting services, and may involve consulting problems such as modifying an address of an addressee, changing back goods, delaying delivery, etc. in addition to receiving and dispatching services. The logistics consultation sheet is a work sheet for filling relevant consultation information for the client, and at least comprises a consultation sheet number, consultation time and a consultation type, wherein the consultation sheet number is the unique identifier of the logistics consultation sheet, the consultation time is the creation time of the logistics consultation sheet, and the consultation type is the responsibility type of the logistics consultation sheet.
102, uploading a plurality of logistics consultation sheets to a server side in batch, and storing the uploaded logistics consultation sheets into a preset consultation list according to consultation time;
in the embodiment, after a logistics consultation sheet is generated, fields in the logistics consultation sheet are exported, Excel is generated, a plurality of logistics consultation sheets are uploaded to a server side in batch, a system verifies a file format, the file format is correct, a popup window prompts that the popup window is successful in uploading, uploaded data records are added in a list, the system automatically creates the imported logistics consultation sheet, and the imported logistics consultation sheet is stored in a preset consultation list according to consultation time after the logistics consultation sheet is successfully imported; if the file format is incorrect, the file cannot be uploaded and the failure reason is popped up.
103, distributing the plurality of logistics consultation sheets to corresponding target terminals respectively so that target personnel of the target terminals can process the logistics consultation sheets;
in this embodiment, the step is to distribute the logistics counseling sheet, and in one embodiment, the logistics counseling sheet is distributed as shown in the following steps 1031 to 1033.
Step 1031, determining corresponding priorities of the logistics consultation orders according to the consultation types, and configuring the treatment timeliness of the logistics consultation orders;
in this embodiment, the server determines the corresponding priority of each logistics consultation list according to the consultation type, for example, the priority is urgent, general, or low, and the server configures the treatment time limit of the consultation list according to the consultation type and by combining the priority, for example, the consultation type of the logistics consultation list is delivery delay, the treatment priority is general, and the treatment time limit is 24 hours.
Step 1032, generating a work order processing task corresponding to the logistics consultation order according to the processing timeliness and the consultation type;
and 1033, responding to the work order processing task, screening out a target terminal for executing the work order processing task, and distributing the logistics consultation sheet to the corresponding target terminal.
In the embodiment, a server acquires the content recorded in a work order processing task, knowledge in the work order processing task comprises the processing timeliness and the processing type of a logistics consultation sheet, the server calls the previous processing records of each customer service staff from the system, the processing records comprise the information of the processing consultation type, the processing duration and the like, therefore, the customer service staff for executing the work order processing task and the corresponding target terminal are screened out, and the server directly distributes the logistics consultation sheet to the corresponding target terminal; thus, the efficiency of processing the logistics consultation list can be improved by targeted task allocation; besides the distribution mode, the administrator can also assign the logistics sheets, for example, after the logistics sheets are created, the administrator selects the sheets to be assigned, clicks the assignment, pops up the popup window, inputs the assigned person account number in the popup window, and determines that the system distributes the selected sheets to the assigned persons.
And 104, receiving the processing result submitted by the target terminal, and transmitting the processing result to the corresponding client.
In this embodiment, the server receives a processing result submitted by the target terminal, for example, the processing result is processing completion, the state of the logistics consultation list is updated to a finished list, and the server synchronously transmits the processing result to the client of the corresponding client.
In one embodiment, the time control method for the logistics statement is as shown in steps 1041-1044 below.
1041, acquiring the consultation time and the treatment timeliness of each logistics consultation list, and calculating the treatment overtime time of each logistics consultation list;
in the embodiment, the server obtains the consultation time and the treatment timeliness of the logistics consultation sheet, wherein the consultation time is the creation time of the logistics consultation sheet, for example, the consultation time of the logistics consultation sheet is 2018-11-1210: 45:49, and the treatment timeliness is 24 hours, if the logistics consultation sheet is not ended within 24 hours after being initiated, the treatment of the consultation sheet is overtime; the server calculates the processing timeout time of each logistics consultation sheet according to the consultation time and the processing aging, wherein the processing timeout time is 2018-11-1310: 45:49, and the processing timeout time is that the customer service personnel need to finish the processing of the logistics consultation sheets before the time.
1042, obtaining the current time, and judging whether the current time exceeds the processing overtime time;
in this embodiment, the server obtains the current time, and determines whether the current time exceeds the processing timeout time, if yes, step 1043 is executed, and if not, step 1044 is executed; for example, the current time is 2018-11-1309: 45:49 and the processing timeout time is 2018-11-1310: 45:49, the service determines that the current time does not exceed the processing timeout time.
Step 1043, if yes, storing the logistics consultation list and the corresponding processing overtime time into a preset overtime processing table;
in this embodiment, the server determines that the current time exceeds the processing timeout time, stores the logistics inquiry sheet and the corresponding processing timeout time in a preset timeout processing table, and counts the overtime unprocessed inquiry logistics orders, and the server regularly obtains the inquiry logistics sheets stored in the timeout processing table and adopts an emergency processing mode, but the processing mode of the overtime inquiry logistics sheets is not limited to the emergency processing mode, and may include other processing modes, which are not limited specifically.
And step 1044, if not, calculating a difference value between the current time and the processing overtime time to determine the remaining processing time of the logistics consultation list, and sending an aging early warning to the corresponding target terminal according to the remaining processing time.
In this embodiment, the server determines that the current time does not exceed the processing timeout time, and the server obtains the current time and the processing timeout time, and calculates a difference between the current time and the processing timeout time, where the difference is the remaining processing time for processing the logistics consultation list, for example, the remaining time is 2 hours; the server presets a set time early warning, for example, the residual time of the consultation list is less than two hours to send out an early warning; the server sends out an aging early warning to the corresponding target terminal according to the residual processing time; the aging early warning of the logistics consultation list is displayed through colors, for example, the logistics consultation list is normally green in processing time, yellow in residual time less than x hours, and red in overtime.
In the embodiment of the invention, a plurality of logistics consultation sheets submitted by a user through a client are received, the plurality of logistics consultation sheets are uploaded to a server side in batch, the uploaded logistics consultation sheets are stored in a preset consultation list according to consultation time, the plurality of logistics consultation sheets are respectively distributed to corresponding target terminals so that target personnel of the target terminals can process the logistics consultation sheets, processing results submitted by the target terminals are received, and the processing results are transmitted to the corresponding clients; the invention avoids the omission and repeated processing of the logistics consultation notes, reduces the labor cost, improves the customer satisfaction degree, improves the communication effectiveness, simultaneously records each logistics consultation note, is convenient for backtracking, and improves the processing efficiency of the logistics consultation notes.
Referring to fig. 2, a second embodiment of the method for managing logistics sheets according to the embodiment of the present invention includes:
in this embodiment, the server receives a request for creating a logistics consultation sheet submitted by a client through the client, where the client may be a web page client or an APP client, and the request for creating the current logistics consultation sheet specifically means that the client submits the logistics consultation sheet on a working platform with a logistics-related problem consultation service. The server determines a logistics order which needs to be consulted by a current client according to a creation request of a logistics consultation order, and obtains logistics order information corresponding to the logistics order, wherein the logistics order information comprises a plurality of waybill data, and the plurality of waybill data at least comprise a logistics order number, a waybill number, a sender name, a sender telephone, a delivery address, a receiver name, a receiver telephone and a receiver address.
in this embodiment, the server calls a preset consulting form template and analyzes the consulting form template to obtain a plurality of filling items of the consulting form template, where the plurality of filling items include structured data and unstructured data, and the structured data is also quantitative data and is information that can be represented by data or a uniform structure, such as numbers and symbols. In projects, the data that holds and manages these is typically a relational database, and when using structured query language or SQL, these terms are easily searched by computer programs. The structured data has a definite relationship that makes the data very convenient to use. Unstructured data is essentially anything but structured data. It does not conform to any predefined model, so it is stored in a non-relational database and queried using NoSQL. It may be textual or non-textual, and may be human or machine generated. Simply, unstructured data is data whose fields are variable.
in this embodiment, when the consulting form template is filled, the server may first obtain structured data therein, the structured data is obtained by matching from the logistics order information, and the server matches filling contents corresponding to filling items from the logistics order information according to a preset priority rule, wherein the preset priority rule is matching according to a priority order; in one embodiment, the priority of a plurality of waybill data is calculated and sequenced to obtain a priority order; concept of prioritization and ordering of logical operations: the expression may contain several data objects with different data types and connected by different operators, and because the expression has several operations, different operation orders may obtain different results and even error operation. The priorities are sequentially decreased from top to bottom, the top has the highest priority, and the comma operator has the lowest priority; the combination order of the expressions depends on the priorities of various operators in the expressions; operators with high priority are combined first, operators with low priority are combined later, and the priorities of the operators in the same row are the same; for example, the order number data matching priority order logic is waybill information in the user portrait, waybill information in a vegetable and bird storehouse, waybill information in a two-dimensional code cache and waybill information recorded in the order information; matching the waybill data in the logistics order information with filling contents corresponding to the filling items according to the priority order; for example, the logistics order number is LBX0322012442570113, and the freight note number is 3701440728360.
in this embodiment, after the waybill data in the logistics order information is matched, the server determines that the unfilled filling items in the consulting form template are unstructured data and need to be artificially filled, and the server counts the unfilled filling items and reminds the user to fill the unfilled filling items, for example, the unfilled filling items are a consulting type, a problem description, and the like, where the consulting type may be delivery delay and the like, and is not limited specifically.
And step 205, receiving the filling content corresponding to the filling item submitted by the user to create a logistics consultation sheet, and generating a corresponding consultation sheet number according to the logistics consultation sheet.
In this embodiment, the client will complete the filling content corresponding to the filling item, submit, and receive by the server, the server receives and confirms that all the filling items are completely filled, and the format is error-free, then a corresponding logistics consultation sheet is created, the server generates a corresponding consultation sheet number according to the logistics consultation sheet, and the sheet number automatically generated by the server after the consultation sheet number is successfully created is used as the unique identifier of the logistics consultation sheet, for example, the 14-digit sheet number is 100181112253305064; after the logistics consultation sheet is generated, the logistics consultation sheet is uploaded to a block chain network for storage, and the authenticity of information is ensured due to the fact that the block chain technology has non-tamper property, so that the accurate source of the information is confirmed, and the traceability of the logistics consultation sheet is ensured; in the process of processing the logistics consultation sheet, monitoring the processing state of the logistics consultation sheet in the block chain network, wherein the processing state at least comprises a to-be-claimed state, a to-be-processed state, a processing neutralization finished sheet, the to-be-claimed state is a state when the logistics consultation sheet is not claimed and assigned after being created, the to-be-processed state is a state when the logistics consultation sheet is claimed or assigned but a processing person does not operate a remark or the finished sheet, the state when the logistics consultation sheet is submitted with the remark but not finished sheet in the processing process is a state when the logistics consultation sheet is submitted with a finished sheet button, and the finished sheet is a state when the logistics consultation sheet is submitted with a finished sheet button.
In the embodiment of the invention, a logistics consultation sheet is created by receiving a creation request of the logistics consultation sheet, determining corresponding logistics order information according to the creation request of the logistics consultation sheet, calling and analyzing a consultation sheet template to obtain a plurality of filling items of the consultation sheet template, matching filling contents corresponding to the filling items from the logistics order information according to a preset priority rule, filling the filling items into the consultation sheet template to obtain filled filling items, determining unfilled filling items in the consultation sheet template according to the filled filling items, reminding a user to fill the unfilled filling items, receiving filling contents corresponding to the filling items submitted by the user to create the logistics consultation sheet, and generating a corresponding consultation sheet number according to the logistics consultation sheet; the invention provides the to-be-solved consultation by filling the consultation bill by the client, quickly solves the problem of the user consultation type and the consultation problem, is convenient to solve the problem in a targeted manner, improves the satisfaction degree of the client, and simultaneously carries out statistics in a consultation bill mode to avoid the situations of omission and repeated processing of the logistics consultation bill.
Referring to fig. 3, in an embodiment, a logistics counsel sheet management apparatus is provided, the logistics counsel sheet management apparatus including:
the receiving module 301 is configured to receive a plurality of logistics sheets submitted by a user through a client, where each logistics sheet at least includes a sheet number, a sheet time, and a sheet type;
the uploading module 302 is configured to upload a plurality of logistics sheets to the server in batch, and store the uploaded logistics sheets in a preset consultation list according to consultation time;
the distribution module 303 is configured to distribute the plurality of logistics sheets to corresponding target terminals respectively, so that target personnel at the target terminals can process the logistics sheets;
the transmission module 304 is configured to receive a processing result submitted by the target terminal, and transmit the processing result to the corresponding client.
Referring to fig. 4, in a second embodiment of the logistics counsel sheet management apparatus according to the embodiment of the present invention, the allocating module 303 specifically includes:
the configuration submodule 3031 is used for determining the corresponding priority of each logistics consultation list according to the consultation types and configuring the treatment timeliness of each logistics consultation list;
the generation submodule 3032 is used for generating a work order processing task corresponding to the logistics consultation order according to the processing timeliness and the consultation type;
and the screening submodule 3033 is configured to screen out a target terminal for executing the work order processing task in response to the work order processing task, and allocate the logistics consultation order to the corresponding target terminal.
In the embodiment of the invention, a plurality of logistics consultation sheets submitted by a user through a client are received, the plurality of logistics consultation sheets are uploaded to a server in batch, the uploaded logistics consultation sheets are stored in a preset consultation list according to consultation time, and the plurality of logistics consultation sheets are respectively distributed to corresponding target terminals so as to be processed by target personnel of the target terminals, processing results submitted by the target terminals are received, and the processing results are transmitted to the corresponding client.
Fig. 3 to 4 describe the logistics counsel sheet management apparatus in the embodiment of the present invention in detail from the perspective of the modular functional entity, and the logistics counsel sheet management apparatus in the embodiment of the present invention in detail from the perspective of hardware processing.
Fig. 5 is a schematic structural diagram of a logistics advisory list management device according to an embodiment of the present invention, the logistics advisory list management device 500 can generate relatively large differences due to different configurations or performances, and can include one or more processors (CPUs) 510 (e.g., one or more processors) and a memory 520, one or more storage media 530 (e.g., one or more mass storage devices) for storing applications 533 or data 532. Memory 520 and storage media 530 may be, among other things, transient or persistent storage. The program stored in the storage medium 530 may include one or more modules (not shown), and each module may include a series of instruction operations for the logistics statement management apparatus 500. Further, the processor 510 may be configured to communicate with the storage medium 530, and execute a series of instruction operations in the storage medium 530 on the logistics statement management apparatus 500.
The logistics voucher management apparatus 500 can also include one or more power supplies 540, one or more wired or wireless network interfaces 550, one or more input output interfaces 560, and/or one or more operating systems 531, such as Windows server, Mac OS X, Unix, Linux, FreeBSD, etc. It will be understood by those skilled in the art that the configuration of the logistics statement management apparatus shown in fig. 5 does not constitute a limitation of the logistics statement management apparatus provided in the present application, and may include more or less components than those shown, or some components in combination, or a different arrangement of components.
A logistics consultation list management device is used for realizing the following logistics consultation list management method, and the logistics consultation list management method specifically comprises the following steps:
receiving a plurality of logistics consultation sheets submitted by a user through a client, wherein the logistics consultation sheets at least comprise consultation sheet numbers, consultation time and consultation types;
uploading a plurality of logistics consultation sheets to a server side in batch, and storing the uploaded logistics consultation sheets into a preset consultation list according to the consultation time;
distributing the plurality of logistics consultation sheets to corresponding target terminals respectively so that target personnel of the target terminals can process the logistics consultation sheets;
and receiving a processing result submitted by the target terminal, and transmitting the processing result to the corresponding client.
In one embodiment, before receiving the plurality of logistics consultation tickets submitted by the user through the client, the method further comprises:
receiving a request for creating a logistics consultation sheet, and determining corresponding logistics order information according to the request for creating the logistics consultation sheet;
calling and analyzing a consultation sheet template to obtain a plurality of filling items of the consultation sheet template;
matching filling contents corresponding to the filling items from the logistics order information according to a preset priority rule, and filling the filling contents into the consulting sheet template to obtain filled filling items;
according to the filled filling items, determining unfilled filling items in the consultation form template, and reminding a user to fill the unfilled filling items;
receiving the filling content corresponding to the filling item submitted by the user to create a logistics consultation sheet, and generating a corresponding consultation sheet number according to the logistics consultation sheet.
In an embodiment, the matching of the filling content corresponding to the filling item from the logistics order information according to a preset priority rule includes:
the logistics order information comprises a plurality of waybill data, and the plurality of waybill data at least comprise a logistics order number, a waybill number, a sender name, a sender telephone, a delivery address, a receiver name, a receiver telephone and a receiver address;
carrying out priority calculation and sequencing on the waybill data to obtain a priority order;
and determining the corresponding filling items according to the waybill data, and matching filling contents corresponding to the filling items from the logistics order information according to a preset priority rule, wherein the preset priority rule is matching according to the priority order.
In one embodiment, after receiving the plurality of logistics consultation tickets submitted by the user through the client, the method further comprises:
uploading the logistics consultation sheet to a block chain network, and monitoring the processing state of the logistics consultation sheet in the block chain network, wherein the processing state at least comprises to-be-claimed, to-be-processed and finished sheets.
In one embodiment, the allocating the plurality of logistics consultation sheets to corresponding target terminals respectively for target personnel of the target terminals to process the logistics consultation sheets includes:
determining corresponding priority of each logistics consultation sheet according to the consultation type, and configuring the treatment timeliness of each logistics consultation sheet;
generating a work order processing task corresponding to the logistics consultation order according to the processing timeliness and the consultation type;
and responding to the work order processing task, screening out a target terminal for executing the work order processing task, and distributing the logistics consultation sheet to the corresponding target terminal.
In an embodiment, before receiving the processing result submitted by the target terminal, the method further includes:
acquiring the consultation time and the processing timeliness of each logistics consultation sheet, and calculating the processing overtime time of each logistics consultation sheet;
acquiring current time, and judging whether the current time exceeds the processing overtime time;
if yes, storing the logistics consultation list and the corresponding processing overtime time into a preset overtime processing table;
if not, calculating the difference value between the current time and the processing overtime time to determine the residual processing time of the logistics consultation list, and sending out an aging early warning to a corresponding target terminal according to the residual processing time.
The present invention also provides a computer-readable storage medium, which may be a non-volatile computer-readable storage medium, and may also be a volatile computer-readable storage medium, where instructions are stored in the computer-readable storage medium, and when the instructions are executed on a computer, the instructions cause the computer to execute the following logistics counseling sheet management method, where the logistics counseling sheet management method specifically includes the following steps:
receiving a plurality of logistics consultation sheets submitted by a user through a client, wherein the logistics consultation sheets at least comprise consultation sheet numbers, consultation time and consultation types;
uploading a plurality of logistics consultation sheets to a server side in batch, and storing the uploaded logistics consultation sheets into a preset consultation list according to the consultation time;
distributing the plurality of logistics consultation sheets to corresponding target terminals respectively so that target personnel of the target terminals can process the logistics consultation sheets;
and receiving a processing result submitted by the target terminal, and transmitting the processing result to the corresponding client.
In one embodiment, before receiving the plurality of logistics consultation tickets submitted by the user through the client, the method further comprises:
receiving a request for creating a logistics consultation sheet, and determining corresponding logistics order information according to the request for creating the logistics consultation sheet;
calling and analyzing a consultation sheet template to obtain a plurality of filling items of the consultation sheet template;
matching filling contents corresponding to the filling items from the logistics order information according to a preset priority rule, and filling the filling contents into the consulting sheet template to obtain filled filling items;
according to the filled filling items, determining unfilled filling items in the consultation form template, and reminding a user to fill the unfilled filling items;
receiving the filling content corresponding to the filling item submitted by the user to create a logistics consultation sheet, and generating a corresponding consultation sheet number according to the logistics consultation sheet.
In an embodiment, the matching of the filling content corresponding to the filling item from the logistics order information according to a preset priority rule includes:
the logistics order information comprises a plurality of waybill data, and the plurality of waybill data at least comprise a logistics order number, a waybill number, a sender name, a sender telephone, a delivery address, a receiver name, a receiver telephone and a receiver address;
carrying out priority calculation and sequencing on the waybill data to obtain a priority order;
and determining the corresponding filling items according to the waybill data, and matching filling contents corresponding to the filling items from the logistics order information according to a preset priority rule, wherein the preset priority rule is matching according to the priority order.
In one embodiment, after receiving the plurality of logistics consultation tickets submitted by the user through the client, the method further comprises:
uploading the logistics consultation sheet to a block chain network, and monitoring the processing state of the logistics consultation sheet in the block chain network, wherein the processing state at least comprises to-be-claimed, to-be-processed and finished sheets.
In one embodiment, the allocating the plurality of logistics consultation sheets to corresponding target terminals respectively for target personnel of the target terminals to process the logistics consultation sheets includes:
determining corresponding priority of each logistics consultation sheet according to the consultation type, and configuring the treatment timeliness of each logistics consultation sheet;
generating a work order processing task corresponding to the logistics consultation order according to the processing timeliness and the consultation type;
and responding to the work order processing task, screening out a target terminal for executing the work order processing task, and distributing the logistics consultation sheet to the corresponding target terminal.
In an embodiment, before receiving the processing result submitted by the target terminal, the method further includes:
acquiring the consultation time and the treatment time effectiveness of each logistics consultation list, and calculating the treatment overtime time of each logistics consultation list;
acquiring current time, and judging whether the current time exceeds the processing overtime time;
if yes, storing the logistics consultation list and the corresponding processing overtime time into a preset overtime processing table;
if not, calculating the difference between the current time and the processing overtime time to determine the residual processing time of the logistics consultation list, and sending out aging early warning to a corresponding target terminal according to the residual processing time.
The block chain is a novel application mode of computer technologies such as distributed data storage, point-to-point transmission, a consensus mechanism, an encryption algorithm and the like. A block chain (Blockchain), which is essentially a decentralized database, is a series of data blocks associated by using a cryptographic method, and each data block contains information of a batch of network transactions, so as to verify the validity (anti-counterfeiting) of the information and generate a next block. The blockchain may include a blockchain underlying platform, a platform product service layer, an application service layer, and the like.
It can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a read-only memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.
The above-mentioned embodiments are only used for illustrating the technical solutions of the present invention, and not for limiting the same; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (10)
1. A logistics consultation single management method is characterized by comprising the following steps:
receiving a plurality of logistics consultation sheets submitted by a user through a client, wherein the logistics consultation sheets at least comprise consultation sheet numbers, consultation time and consultation types;
uploading a plurality of logistics consultation sheets to a server side in batch, and storing the uploaded logistics consultation sheets into a preset consultation list according to the consultation time;
distributing the plurality of logistics consultation sheets to corresponding target terminals respectively so that target personnel of the target terminals can process the logistics consultation sheets;
and receiving a processing result submitted by the target terminal, and transmitting the processing result to the corresponding client.
2. The logistics consultation list management method of claim 1, wherein before receiving a plurality of logistics consultation lists submitted by a user through a client, the method further comprises:
receiving a request for creating a logistics consultation sheet, and determining corresponding logistics order information according to the request for creating the logistics consultation sheet;
calling and analyzing a consultation sheet template to obtain a plurality of filling items of the consultation sheet template;
matching filling contents corresponding to the filling items from the logistics order information according to a preset priority rule, and filling the filling contents into the consulting sheet template to obtain filled filling items;
according to the filled filling items, determining unfilled filling items in the consultation form template, and reminding a user to fill the unfilled filling items;
receiving the filling content corresponding to the filling item submitted by the user to create a logistics consultation sheet, and generating a corresponding consultation sheet number according to the logistics consultation sheet.
3. The logistics consultation management method of claim 2, wherein the matching of the filling content corresponding to the filling item from the logistics order information according to a preset priority rule comprises:
the logistics order information comprises a plurality of waybill data, and the plurality of waybill data at least comprise a logistics order number, a waybill number, a sender name, a sender telephone, a delivery address, a receiver name, a receiver telephone and a receiver address;
carrying out priority calculation and sequencing on the waybill data to obtain a priority order;
and determining the corresponding filling items according to the waybill data, and matching filling contents corresponding to the filling items from the logistics order information according to a preset priority rule, wherein the preset priority rule is matching according to the priority order.
4. The logistics consultation list management method of claim 1, wherein after receiving a plurality of logistics consultation lists submitted by a user through a client, the logistics consultation list management method further comprises:
uploading the logistics consultation sheet to a block chain network, and monitoring the processing state of the logistics consultation sheet in the block chain network, wherein the processing state at least comprises to-be-claimed, to-be-processed and finished sheets.
5. The method for managing logistics consultation list according to claim 1, wherein said distributing a plurality of said logistics consultation lists to corresponding target terminals respectively for target personnel of said target terminals to process said logistics consultation lists comprises:
determining the corresponding priority of each logistics consultation sheet according to the consultation type, and configuring the treatment timeliness of each logistics consultation sheet;
generating a work order processing task corresponding to the logistics consultation order according to the processing timeliness and the consultation type;
and responding to the work order processing task, screening out a target terminal for executing the work order processing task, and distributing the logistics consultation sheet to the corresponding target terminal.
6. The logistics consultation management method of claim 1, wherein before receiving the processing result submitted by the target terminal, the logistics consultation management method further comprises:
acquiring the consultation time and the treatment time effectiveness of each logistics consultation list, and calculating the treatment overtime time of each logistics consultation list;
acquiring current time, and judging whether the current time exceeds the processing overtime time;
if yes, storing the logistics consultation list and the corresponding processing overtime time into a preset overtime processing table;
if not, calculating the difference value between the current time and the processing overtime time to determine the residual processing time of the logistics consultation list, and sending out an aging early warning to a corresponding target terminal according to the residual processing time.
7. A logistics counseling sheet management apparatus, wherein the logistics counseling sheet management apparatus comprises:
the system comprises a receiving module, a display module and a display module, wherein the receiving module is used for receiving a plurality of logistics consultation sheets submitted by a user through a client, and the logistics consultation sheets at least comprise consultation sheet numbers, consultation time and consultation types;
the uploading module is used for uploading the plurality of logistics consultation sheets to a server side in batch and storing the uploaded logistics consultation sheets into a preset consultation list according to the consultation time;
the distribution module is used for respectively distributing the plurality of logistics consultation sheets to corresponding target terminals so that target personnel of the target terminals can process the logistics consultation sheets;
and the transmission module is used for receiving the processing result submitted by the target terminal and transmitting the processing result to the corresponding client.
8. The logistics advice note management apparatus of claim 7, wherein the distribution module comprises:
the configuration submodule is used for determining the corresponding priority of each logistics consultation list according to the consultation type and configuring the treatment timeliness of each logistics consultation list;
the generation submodule is used for generating a work order processing task corresponding to the logistics consultation order according to the processing timeliness and the consultation type;
and the screening submodule is used for responding to the work order processing task, screening out a target terminal for executing the work order processing task, and distributing the logistics consultation sheet to the corresponding target terminal.
9. A logistics counsel sheet management apparatus, wherein the logistics counsel sheet management apparatus comprises: a memory having instructions stored therein and at least one processor, the memory and the at least one processor interconnected by a line; the at least one processor calls the instructions in the memory to cause the logistics advisory sheet management facility to perform the steps of the logistics advisory sheet management method as recited in any one of claims 1-6.
10. A computer-readable storage medium having a computer program stored thereon, wherein the computer program, when executed by a processor, implements the steps of the logistics counseling management method of any one of claims 1-6.
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