CN108345971A - A kind of information-pushing method and device - Google Patents
A kind of information-pushing method and device Download PDFInfo
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- CN108345971A CN108345971A CN201710051056.3A CN201710051056A CN108345971A CN 108345971 A CN108345971 A CN 108345971A CN 201710051056 A CN201710051056 A CN 201710051056A CN 108345971 A CN108345971 A CN 108345971A
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- G06Q10/063112—Skill-based matching of a person or a group to a task
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Abstract
The embodiment of the invention discloses a kind of information-pushing method and device, method includes：Obtain the target operation type of work to be pushed；According to the target operation type and the goal rule that is generated in advance, it is determined to target operation personnel's type of work to be pushed described in completing, wherein the goal rule is：Correspondence between the job category being generated in advance and Staff Type；It is subordinated in the number of the staff of target operation personnel's type, selects the target designation of the target operation personnel for completing the work to be pushed；For the work to be pushed, to the working equipment pushed information of the corresponding target operation personnel of the target designation.Using the embodiment of the present invention, work pushing efficiency is improved.
Description
Technical field
The present invention relates to network O＆M field, more particularly to a kind of information-pushing method and device.
Background technology
With the development of Internet service, network O＆M technology seems that ever more important, operation maintenance personnel also begin to be continuously increased,
Maintenance work amoun also becomes increasingly heavy, is handled in order to which each work is pushed to suitable operation maintenance personnel, improves O＆M
The working efficiency of personnel, designing the effective work method for pushing of one kind becoming more and more important.
For to the work push in game O＆M, there are many kinds of the responsibilities of the staff stored in database,
In, some staff are responsible for personnel management, such as：Ask for leave flow processing, staff redeployment processing；Some staff are responsible for clothes
Be engaged in client, such as：User rs host is repaired, therefore, game development companies need reasonably to arrange the work of each staff, make
Suitable people can be recommended by suitable work by obtaining.
Currently, work push is mainly realized by way of manually determining staff and pushing, it is less efficient.
Invention content
The embodiment of the invention discloses a kind of information-pushing method and devices, to improve work pushing efficiency.Technical solution
It is as follows：
In a first aspect, an embodiment of the present invention provides a kind of information-pushing method, the method includes：
Obtain the target operation type of work to be pushed；
According to the target operation type and the goal rule being generated in advance, it is determined to work to be pushed described in completing
Target operation personnel's type, wherein the goal rule is：Pair between the job category being generated in advance and Staff Type
It should be related to；
It is subordinated in the number of the staff of the target operation personnel type, selection is for completing the work to be pushed
The target designation of the target operation personnel of work；
For the work to be pushed, pushes and believe to the working equipment of the corresponding target operation personnel of the target designation
Breath.
Optionally, the goal rule is：The job category generated according to the process log collected in advance and staff
Correspondence between type.
Optionally, the goal rule is obtained in the following manner：
In each process recording for including from the process log collected in advance, the corresponding work of extraction each process recording
Information and worker information；
Using preset data mining algorithm, to the corresponding job information of each process recording and worker information into
Row analysis obtains the correspondence between job category and Staff Type, and then obtains the goal rule.
Optionally, in each process recording for including from the process log collected in advance, extraction each flow note
Corresponding job information and worker information are recorded, including：
According to the generation period for each process recording that the process log collected in advance includes, the process log is carried out
Grouping, obtains the grouping set of the process log；
Based on grouping set, using parallel processing manner, extracts each process recording that each grouping set includes and correspond to
Job information and worker information.
Optionally, it in the number of the staff for being subordinated to the target operation personnel type, selects for completing
The target designation of the target operation personnel of the work to be pushed, including：
It is subordinated to the volume that a staff is randomly choosed in the number of the staff of the target operation personnel type
Target designation number as the staff for completing the work to be pushed；Or
According at least one of following information, it is subordinated to the number of the staff of the target operation personnel type
In, select the target designation of the target operation personnel for completing the work to be pushed：
Number the unfinished work amount of corresponding staff；
Number the operating rate of corresponding staff；
Number the working time of corresponding staff；
Number the experienced degree of corresponding staff；
The important level of work；
The generation time of work.
Optionally, described for the work to be pushed, the work to the corresponding target operation personnel of the target designation
Equipment pushed information, including：
The push-type of work to be pushed described in determination, as the first push-type；
For the work to be pushed, using first push-type, to the corresponding target operation of the target designation
The working equipment pushed information of personnel.
Optionally, the method further includes：
It receives staff and request is delivered by the work for work to be delivered that working equipment is sent, wherein is described
The number information that staff to be delivered is carried in request is delivered in work；
The push-type of work to be delivered described in acquisition, as the second push-type；
According to second push-type, determine whether that carrying out work to the work to be delivered delivers；
If it is, according to the number information of the staff to be delivered, for the work to be delivered, using described
Two push-types, to the working equipment pushed information of the staff to be delivered；
It is delivered if it has not, refusal carries out work to the work to be delivered.
Second aspect, an embodiment of the present invention provides a kind of information push-delivery apparatus, described device includes：
First obtains module, the target operation type for obtaining work to be pushed；
Determining module, for according to the target operation type and the goal rule being generated in advance, being determined to complete institute
State target operation personnel's type of work to be pushed, wherein the goal rule is：The job category being generated in advance and work people
Correspondence between member's type；
Selecting module, in the number of the staff for being subordinated to the target operation personnel type, selection has been used for
At the target designation of the target operation personnel of the work to be pushed；
First pushing module, for being directed to the work to be pushed, to the corresponding target operation personnel of the target designation
Working equipment pushed information.
Optionally, the goal rule is：The job category generated according to the process log collected in advance and staff
Correspondence between type.
Optionally, described device further includes：
Extraction module in each process recording for including from the process log collected in advance, extracts each flow
Record corresponding job information and worker information；
Second obtains module, for utilizing preset data mining algorithm, believes the corresponding work of each process recording
Breath and worker information are analyzed, and obtain the correspondence between job category and Staff Type, and then obtain institute
State goal rule.
Optionally, the extraction module includes：
Submodule is obtained, it is the generation period of each process recording for including according to the process log collected in advance, right
The process log is grouped, and obtains the grouping set of the process log；
Extracting sub-module, for being based on grouping set, using parallel processing manner, that extracts that each grouping set includes is each
The corresponding job information of process recording and worker information.
Optionally, the selecting module, is specifically used for：
It is subordinated to the volume that a staff is randomly choosed in the number of the staff of the target operation personnel type
Target designation number as the staff for completing the work to be pushed；Or
According at least one of following information, it is subordinated to the number of the staff of the target operation personnel type
In, select the target designation of the target operation personnel for completing the work to be pushed：
Number the unfinished work amount of corresponding staff；
Number the operating rate of corresponding staff；
Number the working time of corresponding staff；
Number the experienced degree of corresponding staff；
The important level of work；
The generation time of work.
Optionally, first pushing module, including：
Determination sub-module, for the push-type of work to be pushed described in determination, as the first push-type；
Submodule is pushed, for being directed to the work to be pushed, using first push-type, to the target designation
The working equipment pushed information of corresponding target operation personnel.
Optionally, described device further includes：
Receiving module is delivered for receiving staff by the work for work to be delivered that working equipment is sent and is asked
It asks, wherein the number information that staff to be delivered is carried in request is delivered in the work；
Third obtains module, the push-type for obtaining the work to be delivered, as the second push-type；
Judgment module carries out work for according to second push-type, determining whether to the work to be delivered
It delivers, if it has not, then refusing to the work to be delivered work to deliver；
Second pushing module, when for being when the judgment module judging result, according to the staff to be delivered
Number information, for the work to be delivered, using second push-type, the work to the staff to be delivered
Equipment pushed information.
As seen from the above, information-pushing method and device provided in an embodiment of the present invention obtain work to be pushed first
Target operation type；Secondly, it according to the target operation type and the goal rule being generated in advance, is determined to wait for described in completion
Push target operation personnel's type of work, wherein the goal rule is：The job category being generated in advance and staff's class
Correspondence between type；Further, it is subordinated in the number of the staff of the target operation personnel type, selection is used
The target designation of the target operation personnel of the work to be pushed described in completion；Finally, for the work to be pushed, to the mesh
Mark numbers the working equipment pushed information of corresponding target operation personnel.
It, can be according to being generated in advance as it can be seen that when being pushed into row information using technical solution provided in an embodiment of the present invention
Goal rule realizes the working equipment pushed information to target operation personnel, and work is manually determined instead of passing through in the prior art
The mode made personnel and pushed improves work pushing efficiency.
Description of the drawings
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technology description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention for those of ordinary skill in the art without creative efforts, can be with
Obtain other attached drawings according to these attached drawings.
Fig. 1 a are a kind of flow diagram of information-pushing method provided in an embodiment of the present invention；
Fig. 1 b are a kind of operation schematic diagram using information-pushing method provided in an embodiment of the present invention；
Fig. 1 c are a kind of schematic diagram pushing work using information-pushing method provided in an embodiment of the present invention；
Fig. 2 is the flow diagram of another information-pushing method provided in an embodiment of the present invention；
Fig. 3 is a kind of structural schematic diagram of information-pushing method device provided in an embodiment of the present invention；
Fig. 4 is the structural schematic diagram of another information-pushing method device provided in an embodiment of the present invention.
Specific implementation mode
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation describes, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, those of ordinary skill in the art are obtained every other without creative efforts
Embodiment shall fall within the protection scope of the present invention.
The embodiment of the invention discloses a kind of information-pushing method and devices, are described in detail separately below.
Referring to Fig. 1 a, Fig. 1 a are a kind of flow diagram of information-pushing method provided in an embodiment of the present invention, including such as
Lower step：
S101 obtains the target operation type of work to be pushed.
It should be noted that whenever receiving a work requirements text, it is believed that receive a new job and appoint
Business, and need the work being pushed to suitable staff.The work requirements text can be user directly to the terminal
The passage of input, user can be a specified task manager, can also be the promoter of the work requirements.It can be with
Understand, promoter refers to the client for initiating task, and promoter can be company, can also be individual.It is each to initiate
People can uniquely correspond to promoter's number.
Each work can uniquely correspond to a job category, can utilize job category number-mark job category.Work
Making the type of type can be：Occurrences in human life processing, customer service, background maintenance, R ＆ D design etc..It in practical applications, can be with
The job category number of each work is previously set, and establishes the mapping table of job category number and job category, root
According to the mapping table and the target operation type of work to be pushed, the job category that can obtain target operation type is compiled
Number.
Such as：Work to be pushed is to handle the work for matters of asking for leave, and the job category number of the work is 1, the work class
Type numbers corresponding job category as occurrences in human life processing, then obtains the target operation type of work to be pushed as occurrences in human life processing.
In practical applications, preset matching algorithm can be utilized, it will be from the keyword extracted in action
With the keyword match in job category library, the job category to obtain the work is numbered.Specific matching algorithm can root
It is set according to user demand, it is not limited in the embodiment of the present invention.For example, keyword can be carried out using canonical matching algorithm
Match, obtains the job category number each to work.
S102 is determined to complete the mesh of work to be pushed according to target operation type and the goal rule being generated in advance
Mark Staff Type.
Wherein, goal rule is：Correspondence between the job category being generated in advance and Staff Type.
Specifically, above-mentioned goal rule can be previously set by operation maintenance personnel, in addition, goal rule can also be：
Correspondence between the job category generated according to the process log collected in advance and Staff Type.The application only with
It is illustrated for this, the application is not constituted and is limited.
It is understood that process log is also referred to as workflow logs, the executive condition of each work can be automatically recorded,
The corresponding job category to work of process log, the staff that specifically executes the work are generally comprised in these executive conditions
Information etc., and the staff for being able to carry out the work can be deduced out according to the information of the specific staff for executing work
Therefore type can generate the correspondence between job category and Staff Type according to process log.
For example, the staff for executing work A is a, the Staff Type belonging to staff a is Human Resources Department, then may be used
To deduce out the Staff Type for being able to carry out work A as Human Resources Department.In addition, can have a plurality of process recording in process log
Composition, every process recording can include：What job information, the worker information for executing the work and the work were performed
Period information etc..
Specifically, the goal rule can be obtained in the following manner：
In each process recording for including from the process log collected in advance, the corresponding work of extraction each process recording
Information and worker information；Using preset data mining algorithm, to the corresponding job information of each process recording and work
It is analyzed as personal information, obtains the correspondence between job category and Staff Type, and then obtain goal rule.
Job information may include：Execute work staff's title, work be performed between, job category, work
It numbers；Worker information may include：Staff's title, staff affiliated function, staff's number and work
Make the working time of personnel.Job information is input to preset data mining with the worker information for executing the work to calculate
Method, so as to learn the correspondence between job category and Staff Type using the algorithm, for example, correspondence
Can be：The corresponding Staff Types of job category A are a, the corresponding Staff Types of job category B are b.
Data mining algorithm is a kind of algorithm according to data creation data mining model.Data mining model is appreciated that
Classification, the prediction etc. to data may be implemented according to the rule model for a kind of rule model.There are many data mining algorithms
Implementation method, such as：Decision Tree algorithms, algorithm of support vector machine, NB Algorithm etc..
In embodiments of the present invention, data mining algorithm, job information corresponding to each process recording can be utilized
It is analyzed with worker information, obtains the correspondence between job category and Staff Type, and then obtain target
Rule.Specific data mining algorithm can be preset according to user demand, and it is not limited in the embodiment of the present invention.
Illustratively, using algorithm of support vector machine, to the corresponding job information of each process recording and staff
Information is analyzed, and the correspondence obtained between job category and Staff Type is：The corresponding work people of job category A
Member's type is a, then can obtain a goal rule：The work for belonging to job category A is recommended and belongs to Staff Type
For the staff of a.
In order to accelerate the speed of information recommendation, in practical applications, each item stream for including from the process log collected in advance
In Cheng Jilu, the corresponding job information of extraction each process recording and worker information may include：It is collected according to advance
Process log each process recording including the generation period, process log is grouped, the grouping of process log is obtained
Set；The corresponding work of each process recording that each grouping set includes is extracted using parallel processing manner based on grouping set
Make information and worker information.
It should be noted that the size of grouping set can be designed according to user demand, the present invention does not limit this.Example
Such as：Each grouping set may include 100 or 200 or 500 process recordings.Parallel processing manner is computer
A kind of processing method of two or more operating processes can be performed simultaneously in system.It is using the main advantage of parallel processing manner
Processing time can be saved, the speed of each process recording of extraction corresponding job information and worker information is accelerated.
S103 is subordinated in the number of the staff of target operation personnel's type, is selected for completing work to be pushed
Target operation personnel target designation.
In a kind of specific embodiment, it is subordinated in the number of the staff of the target operation personnel type,
Select the target designation of the target operation personnel for completing the work to be pushed, Ke Yiwei：It is subordinated to the target operation
The number that a staff is randomly choosed in the number of the staff of personnel's type is used as completing the work to be pushed
The target designation of the staff of work.
Illustratively, the number for belonging to the staff of the target operation personnel type includes A, B, C, D, then can be with
Machine selects A as the target designation of the staff for completing the work to be pushed.
In a kind of specific embodiment, it is subordinated in the number of the staff of the target operation personnel type,
The target designation for selecting the target operation personnel for completing the work to be pushed can also be：According in following information
At least one is subordinated in the number of the staff of the target operation personnel type, and selection described waits pushing for completing
The target designation of the target operation personnel of work：The information may include：Number the unfinished work amount of corresponding staff；
Number the operating rate of corresponding staff；Number the working time of corresponding staff；Number corresponding staff
Experienced degree；The important level of work；Generation time of work etc..
It is understood that the unfinished work amount of staff can reflect the busy degree of staff, to ensure
Work is completed in time, can the low staff of busy degree preferentially be distributed in work；
The operating rate of staff can reflect the working efficiency of staff, can be with to ensure that work is completed in time
The staff that work efficiency is high preferentially is distributed into work；
The working time of staff can contribute to that suitable staff is arranged to execute work at a reasonable time,
To ensure that work is completed in time, work can preferentially be distributed to the work that the deadline of working time and job requirement matches
Make personnel；
The experienced degree of staff can be embodied by the length of service, can be with to ensure that work is completed in time
Work is preferentially distributed to the staff of working year limit for length；
The important level of work can embody the significance level of work, can be according to work when carrying out job placement in this way
Important level arrange different staff to handle, for example, can be by the high work of the important level that works, arranged to warp
Test abundant staff's processing etc.；
The generation time of work can contribute to reasonably to arrange between being performed of the work, to carry out job placement in this way
When, it can coordinate to arrange in conjunction with the working time of each staff, so that work can be completed in time, for example, it is desired to
9:00-13:The work completed between 00, can be arranged to staff on duty on daytime, it is to be understood that if arranged to
Staff on duty at night can not then ensure that the work is completed in time.
In practical applications, user can also be arranged according to other information, to select for completing the work to be pushed
Target operation personnel, the present invention do not limit this.
Illustratively, the mesh for completing work to be pushed can be selected according only to the experienced degree of staff
Mark staff, the staff for belonging to target operation personnel's type includes A, B, C, D, the length of service is respectively 1 year, 2 years, 3
Year, 4 years, then length of service longest can be preferentially selected, that is, think the most abundant staff D of working experience as target
Staff.
It illustratively, can be according to the unfinished work amount of staff and the working time of staff, to select
Target operation personnel for completing work to be pushed, the staff for belonging to target operation personnel's type include A, B, C, D, not
It is respectively 60%, 50%, 40%, 30% to complete workload, the working time 8 of staff:00-12:00、12:00-19:00、
19:00-22:00、12:00-19:00, the staff that deadline of working time and job requirement matches is B, D, then
Can consider, it is preferential select unfinished work amount few, and working time and the deadline of job requirement match
Staff D is as target operation personnel.
S104 is pushed away for the work to be pushed to the working equipment of the corresponding target operation personnel of the target designation
It delivers letters breath.
It should be noted that for the work to be pushed, to the work of the corresponding target operation personnel of the target designation
Make equipment pushed information, Ke Yiwei：The push-type of work to be pushed described in determination, as the first push-type；For described
Work to be pushed is pushed away using first push-type to the working equipment of the corresponding target operation personnel of the target designation
It delivers letters breath.
In order to improve the flexibility of PUSH message, the initiative of target operation personnel is improved so that target operation personnel can
Different processing is carried out with the work to push, such as：Target operation personnel can deliver the work of push or directly
Execution is connect, in practical applications, the permission of each push-type can be previously set in user, can according to the permission of push-type
To determine whether target operation personnel can deliver the work of push.
Illustratively, push-type may include assigning type and type of recommendation, and it is that can not deliver to assign the permission of type,
The permission of type of recommendation is that can deliver, then the letter for using type is assigned, being pushed to the working equipment of target operation personnel
Breath, target operation personnel must not hand to other staff, it is necessary to handle the work by target operation personnel；It is pushed away for using
Type is recommended, the information pushed to the working equipment of target operation personnel, target operation personnel, which have, hands to other staff's
Right, that is to say, that target operation personnel can select that other staff is allowed to handle the work.
It should be noted that according to the difference of the task amount of work, the quantity of the staff needed for each work is completed
Can be different, can multiple target operation personnel be pushed to by the job information simultaneously for complicated work difficult to deal with,
This work is executed jointly by multiple target operation personnel；Work for being simply easier to processing can be only by job information
A target operation personnel are pushed to, this work is executed alone by target operation personnel.It is specifically directed to work to be pushed,
Schematic diagram to the working equipment pushed information of target operation personnel can be as shown in Figure 1 b, it can be seen that in target operation people
Member receive push work after, the work by start execute state, if at this point, target operation personnel cancel the work
Make, then shows that the work is performed failure or is cancelled；If target operation personnel submit the work, show that the work is complete
At.
In practical applications, the quantity of the staff of each need of work can be previously set, the embodiment of the present invention pair
This is not limited.Such as：The A that works needs 3 staff；The B that works needs 4 staff；Work C only needs 1 work
Personnel etc..
As illustrated in figure 1 c, for using the embodiment of the present invention come a specific example of pushed information, whole service schematic diagram
An intelligent recommendation system can be regarded as, which is mainly used for the push of job information, that is, applies the present invention
The information-pushing method that embodiment provides carries out the push of job information.The workflow of whole system is described as follows：
First, read flow log database, obtain process log record, according to process log record the generation period,
Flow log recording is grouped, grouping set is generated, then, relevant information in grouping set is extracted and stores to grouping set
In database, in turn, the information stored in grouping set database can be analyzed using data mining technology, it is final to produce
Raw rule.When generating new task in Work List, this task will send message informing workflow automatically
Scheduler module, in turn, scheduler module inquiry currently need the work executed, and the rule in these work and rule base is carried out
Work is pushed to corresponding staff by intelligent Matching, info push module according to matching result.
It is understood that scheduler module is a submodule of intelligent recommendation system, it is mainly used for inquiring current needs
The work of execution and its corresponding staff, then according to the result of intelligent Matching and scheduling strategy, by newly generated work
It is distributed to suitable staff, avoiding to work all is pushed to task hard work personnel so that each work
It can timely and effectively be executed.Specific scheduling strategy can be set according to user demand, and the embodiment of the present invention does not do this
It limits.For example, scheduling strategy can be that newly generated work is preferentially pushed to the less staff of workload.
Illustratively, when generating a new work E, according to intelligent Matching as a result, its corresponding staff can
Think one in a, b, c, d, then, scheduler module inquires that currently to need the work executed be respectively A, B, C, D, corresponding
Staff is respectively a, a, c, d, then in order to improve the efficiency that work E is performed, work E can be pushed to currently without holding
The staff b of row task.
As it can be seen that using the embodiment of the present invention, can be realized to target operation personnel according to the goal rule being generated in advance
Working equipment pushed information, instead of in the prior art manually determining staff and by way of pushing, improving
Work pushing efficiency.
The embodiment of the present invention is simply introduced below by a specific example.
Information-pushing method provided in an embodiment of the present invention is applied to some terminal device, when the terminal device receives work
After making demand text, a task is established for the work requirements text.
After terminal device receives target operation demand text, two ways may be used and obtain and target operation demand
The corresponding target operation type of text.
First way is：Keyword is filtered out from target operation demand text, then from preset work library lookup
The job category to match with the keyword, if finding the job category to match with the keyword, by the work class
Type is as the corresponding target operation type of target operation demand text；Otherwise, a job category is randomly choosed as target work
Make type.Wherein, the mapping table that job category and key to work word are included in preset work library, for example, from target work
Make to filter out keyword " asking for leave " in demand text, the mapping table in preset work library is searched, if mapping table
Middle key to work word asks for leave corresponding job category as occurrences in human life processing, the then corresponding target operation type of target operation demand text
For occurrences in human life processing；If not asking for leave corresponding job category in mapping table with key to work word, one is randomly choosed
Job category is as target operation type.
The second way is：According to the mapping table of job category and key to work word in default work library, obtain
The corresponding keyword of each job category, wherein some job category can correspond to multiple keywords.Then, from target operation
It is searched in demand text, it is determined whether include the corresponding keyword of each job category, and to the number of each keyword appearance
It is counted, using the job category belonging to the most keyword of occurrence number as target operation type.Due to some work class
Type can correspond to multiple keywords, then which keyword inquiry occurs altogether from target operation demand text, appearance
Keyword corresponding to job category occur number counted, using the most job category of occurrence number as target work
Make type.If the occurrence number of each keyword is zero degree, one job category of random selection is as target operation class
Type；Number if there is the most keyword of number is one, then using the job category belonging to the keyword as target work
Make type；Number if there is the most keyword of number is multiple, and the job category belonging to each keyword is different,
One of job category is then randomly choosed as target operation type.
For example, the corresponding keyword of acquisition job category occurrences in human life processing includes：It asks for leave, recruit, transfer；Job category client
Servicing corresponding keyword includes：It inquires, answer questions, seek help.Then, each job category is searched from target operation demand text
Corresponding keyword asks for leave, recruits, transferring, inquiring, answering questions, the number for appearance of seeking help is respectively：1 time, 2 times, 0 time, 0 time, 0
It is secondary, 0 time, then by occurrence number it is most keyword recruitment belonging to job category occurrences in human life handle, as target operation type.
The mapping table of job category and key to work word can be according to administrator's experience either according to intelligent
What the learning outcome of habit algorithm was established in advance, and can modify and update in the later stage, preferably to adapt to actual conditions,
More accurately reflect the correspondence between job category and key to work word, to improve the accuracy of information push.
After obtaining target operation type corresponding with target operation demand text, further, it is possible to according to pre-establishing
Job category and job category number table, obtain the corresponding job category number of target operation demand text.
It, can be in conjunction with task in order to which the personnel that more reasonably arrange work execute the task of promoter sent out
Execute place, i.e., required place in work requirements text, come arrange from execute that the closer staff in place executes should
Work.Therefore, it is possible to according to each task, Work List as shown in Table 1 is established.For example, being directed to work requirements text
It is broken for Xi'an computer room, the work for the repair that helps, can first judge whether that job site is the staff in Xi'an, if
In the presence of place of then arranging work handles this work in the staff in Xi'an；If it does not exist, then arrange work place from
The nearest staff in Xi'an works to handle this.
Table 1
Can be known according to table 1 currently need the job category for the work being performed include occurrences in human life processing, customer service, after
Platform maintenance, research and design.
Specifically, worker information table can be established according to the characteristics of each staff, which can be with work people
Member's change conditions on duty and working condition and update at any time.When being pushed into row information, for each work to be pushed, from the work
Make in personal information table the target operation person number of selection work to be pushed described in completion.Work as indicated with 2 can be established
Make personal information table.
Referring to table 2, each staff's has a unique staff to number, which can be with unique mark one
A staff；Affiliated function refers to the department belonging to staff；Speciality keyword can reflect that staff is arrogated to oneself
Long work；Cumulative activation type ranking indicates the performance ranking for the job category that staff was engaged in, and can reflect
The job category that staff is good at；Working time 1 indicates the working hour of staff；Working time 2 indicates work people
The working time of member weekly；Whether today on duty be according to ask for leave or take off situation and the working time 2 of staff, when
What the preceding time judged.It, can be preferentially from selection target work in today staff on duty for timely processing task
Work is executed as personnel.
Table 2
For example, obtaining the corresponding job category number 1 of target operation demand text from table 1, in turn, inquiry is generated in advance
Goal rule, i.e. mapping table between job category and Staff Type, it is known that 1 corresponding work of job category number
Make personnel's type be Human Resources Department, thus, from belong in table 2 Human Resources Department staff number in, select one as target work
Make person number, can be utilize Keywords matching, be subordinated to Human Resources Department staff number in, select speciality keyword for
The staff's number BJ001 to ask for leave is as target operation person number, in turn, can be corresponded to staff's number BJ001
Working equipment pushed information.
Referring to Fig. 2, Fig. 2 is the flow diagram of another information-pushing method provided in an embodiment of the present invention, the present invention
Embodiment illustrated in fig. 2 increases step S105-S109 on the basis of Fig. 1 a illustrated embodiments.
S105 receives staff and delivers request by the work for work to be delivered that working equipment is sent.
It is understood that when staff can not execute the work being pushed, needle can be sent by working equipment
It treats and delivers the work of work and deliver request, wherein the number information for carrying staff to be delivered in request is delivered in the work.
S106, the push-type of work to be delivered described in acquisition, as the second push-type.
Statement of the parts S104 to push-type is referred to the explanation of the second push-type, the embodiment of the present invention is herein
It repeats no more.
S107 determines whether that carrying out work to the work to be delivered delivers according to second push-type；If
It is yes, then executes S108；If it has not, then executing S109.
On the basis of first of the parts S104 exemplary, when the second push-type is type of recommendation, then judge to allow
Work is carried out to the work to be delivered to deliver, and in turn, executes S108；When the second push-type is to assign type, then judge
Do not allow that the work to be delivered work to deliver, in turn, executes S109.
S108, according to the number information of the staff to be delivered, for the work to be delivered, using described second
Push-type, to the working equipment pushed information of the staff to be delivered.
It is delivered when judging to allow to treat to deliver work and carry out work, then according to the information of staff to be delivered, to waiting for
The working equipment pushed information for delivering staff, due to the push-type of work to be delivered be it is corresponding with work to be delivered,
Therefore, it will be pushed to when delivering the working equipment of staff wait delivering work, still using second push-type.
Illustratively, work to be delivered is A, and the number of staff to be delivered is b, when Second Type is type of recommendation
When, then it is directed to work A to be delivered, using type of recommendation, to the working equipment pushed information for the staff that number is b.
In order to avoid work to be delivered constantly is delivered, the processing speed for delivering work is treated in influence, and work can be arranged
Work can be delivered the upper limit of number, and when more than the upper limit, then using does not allow to carry out the push that work is delivered to the work
Type is pushed into row information.Such as it is 3 that setting work, which can be delivered the upper limit of number, then the number of delivering of work to be delivered surpasses
When crossing three times, when setting delivers the work the 4th time, carried out using not allowing to carry out the push-type that work is delivered to the work
Information pushes.
Illustratively, work to be delivered is A, when Second Type is type of recommendation and work to be delivered is that A has been delivered 3
When secondary, the 4th staff to be delivered is e, then when delivering work A the 4th time, using type is assigned, to work to be delivered
Make the working equipment pushed information of personnel e.
S109, refusal carry out work to the work to be delivered and deliver.
It is delivered when judging to allow to treat to deliver work and carry out work, then refusal is treated to deliver work and carry out work and be delivered.
As it can be seen that using the embodiment of the present invention, can be realized to target operation personnel according to the goal rule being generated in advance
Working equipment pushed information, instead of in the prior art manually determining staff and by way of pushing, improving
Work pushing efficiency further improves the initiative of target operation personnel, and target operation personnel can be enable right
The work of push is delivered.
Corresponding with above-mentioned embodiment of the method, the embodiment of the present invention also provides a kind of information push-delivery apparatus.
Referring to Fig. 3, a kind of structural schematic diagram for information push-delivery apparatus that Fig. 3 is provided by the embodiment of the present invention, including：
First obtains module 301, the target operation type for obtaining work to be pushed；
Determining module 302, for according to the target operation type and the goal rule being generated in advance, being determined to complete
Target operation personnel's type of the work to be pushed, wherein the goal rule is：The job category being generated in advance and work
Correspondence between personnel's type；
Selecting module 303, in the number of the staff for being subordinated to the target operation personnel type, selection is used for
The target designation of the target operation personnel of work to be pushed described in completion；
First pushing module 304, for being directed to the work to be pushed, to the corresponding target operation people of the target designation
The working equipment pushed information of member.
As it can be seen that using the embodiment of the present invention, can be realized to target operation personnel according to the goal rule being generated in advance
Working equipment pushed information, instead of in the prior art manually determining staff and by way of pushing, improving
Work pushing efficiency.
Wherein, the goal rule is：The job category and staff's class generated according to the process log collected in advance
Correspondence between type.
Wherein, described device can also include：
Extraction module in each process recording for including from the process log collected in advance, extracts each flow
Record corresponding job information and worker information；
Second obtains module, for utilizing preset data mining algorithm, believes the corresponding work of each process recording
Breath and worker information are analyzed, and obtain the correspondence between job category and Staff Type, and then obtain institute
State goal rule.
Wherein, the extraction module includes：
Submodule is obtained, it is the generation period of each process recording for including according to the process log collected in advance, right
The process log is grouped, and obtains the grouping set of the process log；
Extracting sub-module, for being based on grouping set, using parallel processing manner, that extracts that each grouping set includes is each
The corresponding job information of process recording and worker information.
Wherein, the selecting module, is specifically used for：
It is subordinated to the volume that a staff is randomly choosed in the number of the staff of the target operation personnel type
Target designation number as the staff for completing the work to be pushed；Or
According at least one of following information, it is subordinated to the number of the staff of the target operation personnel type
In, select the target designation of the target operation personnel for completing the work to be pushed：
Number the unfinished work amount of corresponding staff；
Number the operating rate of corresponding staff；
Number the working time of corresponding staff；
Number the experienced degree of corresponding staff；
The important level of work；
The generation time of work.
Wherein, first pushing module, including：
Determination sub-module, for the push-type of work to be pushed described in determination, as the first push-type；
Submodule is pushed, for being directed to the work to be pushed, using first push-type, is corresponded to target designation
The target operation personnel working equipment pushed information.
Referring to Fig. 4, Fig. 4 is the structural schematic diagram of another information-pushing method device provided in an embodiment of the present invention, with
Flow shown in Fig. 2 is corresponding, on the basis of Fig. 4 embodiments embodiment shown in Fig. 3 of the present invention, increases：
Receiving module 305 is turned for receiving staff by the work for work to be delivered that working equipment is sent
Hand over request, wherein the number information that staff to be delivered is carried in request is delivered in the work；
Third obtains module 306, the push-type for obtaining the work to be delivered, as the second push-type；
Judgment module 307 carries out the work to be delivered for according to second push-type, determining whether
Work is delivered, if it has not, then refusing to the work to be delivered work to deliver；
Second pushing module 308, when for being when the judgment module judging result, according to the work people to be delivered
The number information of member, for the work to be delivered, using second push-type, to the work of the staff to be delivered
Make equipment pushed information.
As it can be seen that using the embodiment of the present invention, can be realized to target operation personnel according to the goal rule being generated in advance
Working equipment pushed information, instead of in the prior art manually determining staff and by way of pushing, improving
Work pushing efficiency further improves the initiative of target operation personnel, and target operation personnel can be enable right
The work of push is delivered.
It should be noted that herein, relational terms such as first and second and the like are used merely to a reality
Body or operation are distinguished with another entity or operation, are deposited without necessarily requiring or implying between these entities or operation
In any actual relationship or order or sequence.Moreover, the terms "include", "comprise" or its any other variant are intended to
Non-exclusive inclusion, so that the process, method, article or equipment including a series of elements is not only wanted including those
Element, but also include other elements that are not explicitly listed, or further include for this process, method, article or equipment
Intrinsic element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that
There is also other identical elements in process, method, article or equipment including the element.
Each embodiment in this specification is all made of relevant mode and describes, identical similar portion between each embodiment
Point just to refer each other, and each embodiment focuses on the differences from other embodiments.Especially for device reality
For applying example, since it is substantially similar to the method embodiment, so description is fairly simple, related place is referring to embodiment of the method
Part explanation.
One of ordinary skill in the art will appreciate that all or part of step in realization above method embodiment is can
It is completed with instructing relevant hardware by program, the program can be stored in computer read/write memory medium,
The storage medium designated herein obtained, such as：ROM/RAM, magnetic disc, CD etc..
The foregoing is merely illustrative of the preferred embodiments of the present invention, is not intended to limit the scope of the present invention.It is all
Any modification, equivalent replacement, improvement and so within the spirit and principles in the present invention, are all contained in protection scope of the present invention
It is interior.
Claims (14)
1. a kind of information-pushing method, which is characterized in that the method includes：
Obtain the target operation type of work to be pushed；
According to the target operation type and the goal rule being generated in advance, it is determined to the target of work to be pushed described in completing
Staff Type, wherein the goal rule is：Corresponding pass between the job category being generated in advance and Staff Type
System；
It is subordinated in the number of the staff of the target operation personnel type, selects for completing the work to be pushed
The target designation of target operation personnel；
For the work to be pushed, to the working equipment pushed information of the corresponding target operation personnel of the target designation.
2. to go the method described in 1 according to right, which is characterized in that
The goal rule is：Pair between the job category generated according to the process log collected in advance and Staff Type
It should be related to.
3. according to the method described in claim 2, it is characterized in that, obtaining the goal rule in the following manner：
In each process recording for including from the process log collected in advance, the corresponding job information of extraction each process recording
And worker information；
Using preset data mining algorithm, the corresponding job information of each process recording and worker information are divided
Analysis obtains the correspondence between job category and Staff Type, and then obtains the goal rule.
4. according to the method described in claim 3, it is characterized in that, each item stream for including from the process log collected in advance
In Cheng Jilu, the corresponding job information of extraction each process recording and worker information, including：
According to the generation period for each process recording that the process log collected in advance includes, the process log is divided
Group obtains the grouping set of the process log；
The corresponding work of each process recording that each grouping set includes is extracted using parallel processing manner based on grouping set
Make information and worker information.
5. according to the described method of any one of claim 1-4, which is characterized in that described to be subordinated to the target operation personnel
In the number of the staff of type, the target designation of the target operation personnel for completing the work to be pushed, packet are selected
It includes：
It is subordinated to the number work that a staff is randomly choosed in the number of the staff of the target operation personnel type
For the target designation of the target operation personnel for completing the work to be pushed；Or
It according at least one of following information, is subordinated in the number of the staff of the target operation personnel type, selects
Select the target designation of the target operation personnel for completing the work to be pushed：
Number the unfinished work amount of corresponding staff；
Number the operating rate of corresponding staff；
Number the working time of corresponding staff；
Number the experienced degree of corresponding staff；
The important level of work；
The generation time of work.
6. according to the method described in claim 1, it is characterized in that, the work to be pushed for described in, is compiled to the target
The working equipment pushed information of number corresponding target operation personnel, including：
The push-type of work to be pushed described in determination, as the first push-type；
For the work to be pushed, using first push-type, to the corresponding target operation personnel of the target designation
Working equipment pushed information.
7. according to the method described in claim 6, it is characterized in that, the method further includes：
It receives staff and request is delivered by the work for work to be delivered that working equipment is sent, wherein the work
Deliver the number information that staff to be delivered is carried in request；
The push-type of work to be delivered described in acquisition, as the second push-type；
According to second push-type, determine whether that carrying out work to the work to be delivered delivers；
If it is, according to the number information of the staff to be delivered, for the work to be delivered, pushed away using described second
Type is sent, to the working equipment pushed information of the staff to be delivered；
It is delivered if it has not, refusal carries out work to the work to be delivered.
8. a kind of information push-delivery apparatus, which is characterized in that described device includes：
First obtains module, the target operation type for obtaining work to be pushed；
Determining module is waited for for according to the target operation type and the goal rule being generated in advance, being determined to described in completion
Push target operation personnel's type of work, wherein the goal rule is：The job category being generated in advance and staff's class
Correspondence between type；
Selecting module in the number of the staff for being subordinated to the target operation personnel type, is selected for completing
State the target designation of the target operation personnel of work to be pushed；
First pushing module, for being directed to the work to be pushed, to the work of the corresponding target operation personnel of the target designation
Make equipment pushed information.
9. to remove the device described in 8 according to right, which is characterized in that
The goal rule is：Pair between the job category generated according to the process log collected in advance and Staff Type
It should be related to.
10. device according to claim 9, which is characterized in that described device further includes：
Extraction module in each process recording for including from the process log collected in advance, extracts each process recording
Corresponding job information and worker information；
Second obtains module, for utilizing preset data mining algorithm, to the corresponding job information of each process recording and
Worker information is analyzed, and obtains the correspondence between job category and Staff Type, and then obtain the mesh
Mark rule.
11. device according to claim 10, which is characterized in that the extraction module includes：
Submodule is obtained, the generation period of each process recording for including according to the process log collected in advance, to described
Process log is grouped, and obtains the grouping set of the process log；
Extracting sub-module, for extracting each item stream that each grouping set includes using parallel processing manner based on grouping set
The corresponding job informations of Cheng Jilu and worker information.
12. according to the device described in any one of claim 8-11, which is characterized in that the selecting module is specifically used for：
It is subordinated to the number work that a staff is randomly choosed in the number of the staff of the target operation personnel type
For the target designation of the staff for completing the work to be pushed；Or
It according at least one of following information, is subordinated in the number of the staff of the target operation personnel type, selects
Select the target designation of the target operation personnel for completing the work to be pushed：
Number the unfinished work amount of corresponding staff；
Number the operating rate of corresponding staff；
Number the working time of corresponding staff；
Number the experienced degree of corresponding staff；
The important level of work；
The generation time of work.
13. device according to claim 8, which is characterized in that first pushing module, including：
Determination sub-module, for the push-type of work to be pushed described in determination, as the first push-type；
Submodule is pushed, for being directed to the work to be pushed, using first push-type, is corresponded to the target designation
Target operation personnel working equipment pushed information.
14. device according to claim 13, which is characterized in that described device further includes：
Receiving module delivers request for receiving staff by the work for work to be delivered that working equipment is sent,
Wherein, the number information that staff to be delivered is carried in request is delivered in the work；
Third obtains module, the push-type for obtaining the work to be delivered, as the second push-type；
Judgment module, for according to second push-type, determining whether that carrying out work to the work to be delivered turns
It hands over, if it has not, then refusing to the work to be delivered work to deliver；
Second pushing module, when for being when the judgment module judging result, according to the volume of the staff to be delivered
Number information, for the work to be delivered, using second push-type, to the working equipment of the staff to be delivered
Pushed information.
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| CN111507643A (en) * | 2020-04-28 | 2020-08-07 | 北京金山云网络技术有限公司 | Work order distribution method and device, electronic equipment and storage medium |
| CN112530045A (en) * | 2020-11-26 | 2021-03-19 | 重庆电子工程职业学院 | Intelligent inspection system of factory |
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Application publication date: 20180731 |