CN107864300A - Calling-out method and system - Google Patents
Calling-out method and system Download PDFInfo
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- CN107864300A CN107864300A CN201611024461.8A CN201611024461A CN107864300A CN 107864300 A CN107864300 A CN 107864300A CN 201611024461 A CN201611024461 A CN 201611024461A CN 107864300 A CN107864300 A CN 107864300A
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- China
- Prior art keywords
- list
- outgoing call
- call list
- call
- pond
- Prior art date
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5141—Details of processing calls and other types of contacts in an unified manner
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
Abstract
The invention discloses a kind of calling-out method, this method flow includes：When receiving outgoing call list, judge whether the outgoing call list meets preset automatic outer call rule；When the outgoing call list meets the automatic outer call rule, the outgoing call list is stored in automatic outer call list pond；The outgoing call list in the automatic outer call list pond is issued to telephony platform and carries out automatic call treatment；When receiving the connection prompting that the telephony platform is sent, the outgoing call list is transferred to processing of attending a banquet.The present invention also proposes a kind of outer paging system.The present invention solves in the prior art that live human cost is high, and due to list passband is low, the low operating efficiency that causes to attend a banquet of conversion ratio is low technical problem.
Description
Technical field
The present invention relates to data communication technology field, more particularly to a kind of calling-out method and system.
Background technology
For electricity pin calling system, except needing to call the outgoing call list of electric pin system in itself, safeguarding
Outside work, the other kinds of list that can also receive other systems transmission carries out call treatment, such as network sale list, go back on defense name
It is single etc..For above-mentioned different types of outgoing call list, current processing mode is by attending a banquet dial by hand, still, by
In list amount big and list quality differ, the not first-class reason of product expiration time, not only to meeting that other systems are sent big
Amount list carries out the demand of call treatment, it is necessary to take substantial amounts of live manpower, causes human cost height；And often understand
Occur that telephone number is invalid, situations such as being not turned on, cause that percent of call completed is low, conversion ratio is low, i.e., outgoing call list is converted into client
Efficiency it is low, influence the portfolio attended a banquet, and then cause the operating efficiency attended a banquet low.
The content of the invention
The present invention provides a kind of calling-out method and system, and its main purpose is solve live human cost in the prior art
Height, and due to list passband is low, the low operating efficiency that causes to attend a banquet of conversion ratio is low technical problem.
To achieve the above object, the present invention provides a kind of calling-out method, and the calling-out method includes：
When receiving outgoing call list, judge whether the outgoing call list meets preset automatic outer call rule；
When the outgoing call list meets the automatic outer call rule, the outgoing call list is stored in automatic outer call list
Pond；
The outgoing call list in the automatic outer call list pond is issued to telephony platform and carries out automatic call treatment；And
When receiving the connection prompting that the telephony platform is sent, the outgoing call list is transferred to processing of attending a banquet.
Alternatively, it is described when receiving the connection prompting that the telephony platform is sent, the outgoing call list is transferred to
The step of handling of attending a banquet includes：
When receiving the connection prompting that the telephony platform is sent, search corresponding with the outgoing call list type connected
Attend a banquet；
The outgoing call list is linked into the processing of attending a banquet that talking state is not in being attended a banquet described in finding out, wherein,
When the list type is to go back on defense list, customer information corresponding to the outgoing call list is pushed to and attended a banquet described in access.
Alternatively, the list that the automatic outer call rule includes some types can be deposited directly to automatic outer call list pond
Rule；
It is described when the outgoing call list meets the automatic outer call rule, the outgoing call list is stored in automatic outer call
The step of list pond, includes：
If the list type of the outgoing call list is some types, the outgoing call list is deposited to described automatic
In outgoing call list pond.
Alternatively, the outgoing call list by the automatic outer call list pond is issued to telephony platform and carried out automatically
Before the step of outgoing call is handled, the calling-out method also includes：
Issuing of being defined as that the outgoing call list of each list type sets and issues frequency at the time；
The outgoing call list by the automatic outer call list pond is issued to telephony platform and carried out at automatic outer call
The step of reason, includes：
When issuing the time described in arrival, the outgoing call list under the list type is issued to institute by the frequency that issues
State telephony platform.
Alternatively, the calling-out method also includes：
If the list type of the outgoing call list is not some types, and the list type of the outgoing call list is net
List is sold, then the outgoing call list is stored in standby list pond；And
When detecting that it is pre- that outgoing call list quantity that the list type in the automatic outer call list pond is network sale list is less than
If during threshold value, the outgoing call list in the standby list pond is transferred to the automatic outer call list pond.
In addition, to achieve the above object, the present invention also provides a kind of outer paging system, and the outer paging system includes：
List judge module, for when receiving outgoing call list, judge the outgoing call list whether meet it is preset from
Dynamic outgoing call rule；
List memory module, for when the outgoing call list meets the automatic outer call rule, by the outgoing call list
It is stored in automatic outer call list pond；
List issues module, enters for the outgoing call list in the automatic outer call list pond to be issued into telephony platform
The automatic call treatment of row；And
Converse interconnecting module, for when receiving the connection prompting that the telephony platform is sent, by the outgoing call list
It is transferred to processing of attending a banquet.
Alternatively, the call interconnecting module includes：
Attend a banquet searching unit, for when receiving the connection prompting that the telephony platform is sent, searching the institute with connecting
State and attended a banquet corresponding to outgoing call list type；
Converse adapter unit, for the outgoing call list is linked into find out described in attend a banquet in be not in talking state
Processing of attending a banquet；
Information push unit, for when the list type for go back on defense list when, by client corresponding to the outgoing call list
Information pushes to the described of access and attended a banquet.
Alternatively, the list that the automatic outer call rule includes some types can be deposited directly to automatic outer call list pond
Rule；
The list memory module is additionally operable to：
If the list type of the outgoing call list is some types, the outgoing call list is deposited to described automatic
In outgoing call list pond.
Alternatively, the outer paging system also includes：
Parameter configuration module, what the outgoing call list for being defined as each list type was set issues the time and issues frequency
Rate；
The list issues module and is additionally operable to：When issuing the time described in arrival, according to the frequency that issues by the name
Outgoing call list under single type is issued to the telephony platform.
Alternatively, the list memory module is additionally operable to：If when the list type of the outgoing call list is not the part
Type, and the list type of the outgoing call list is network sale list, then the outgoing call list is stored in into standby list pond；
The outer paging system also includes：
List shift module, it is the outer of network sale list for working as the list type detected in the automatic outer call list pond
When exhaling the list quantity to be less than predetermined threshold value, the outgoing call list in the standby list pond is transferred to the automatic outer call list pond.
Calling-out method proposed by the present invention and system, receive outgoing call list and judge outgoing call list whether meet it is preset from
Dynamic outgoing call rule, if meeting, outgoing call list is stored in automatic outer call list pond, for outer in automatic outer call list pond
List is exhaled, telephony platform is issued to and carries out auto dialing calling, when receiving the connection prompting of telephony platform transmission, then
The outgoing call list that will turn on is transferred to processing of attending a banquet, and so, for attending a banquet, saves Call Waiting time, will be automatically outer
The list in list pond is exhaled, can filters out at telephony platform by the list being wherein not turned on, and will not be then transferred to seat
Seat processing, the list being to turn on received of attending a banquet, percent of call completed and conversion ratio is drastically increased for attending a banquet, is entered
And the operating efficiency attended a banquet is improved, simultaneously as the raising of percent of call completed, relative to existing seat system, it is possible to reduce sit
Seat quantity can meet the demand that call treatment is carried out to the list that other systems are sent, and reduce human cost of attending a banquet.
Brief description of the drawings
Fig. 1 is the flow chart of calling-out method first embodiment of the present invention；
Fig. 2 is that the outgoing call list that will turn in calling-out method second embodiment of the present invention is transferred to the step of attending a banquet processing
Refine schematic flow sheet；
Fig. 3 is the high-level schematic functional block diagram of the outer paging system first embodiment of the present invention；
Fig. 4 is the refinement high-level schematic functional block diagram of call interconnecting module in the outer paging system second embodiment of the present invention；
Fig. 5 is the high-level schematic functional block diagram of the outer paging system 3rd embodiment of the present invention.
The realization, functional characteristics and advantage of the object of the invention will be described further referring to the drawings in conjunction with the embodiments.
Embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
The present invention provides a kind of calling-out method.It is the flow of calling-out method first embodiment of the present invention shown in reference picture 1
Figure.
In the present embodiment, the calling-out method includes：
Step S10, when receiving outgoing call list, judge whether the outgoing call list meets preset automatic outer call rule
Then.
Step S20, when the outgoing call list meets the automatic outer call rule, the outgoing call list is stored in automatically
Outgoing call list pond.
Outgoing call list of the electric pin system to system itself is managed, and receives the outgoing call name sent from other systems
It is single.These lists include different types, for example, network sale list, go back on defense list and electricity pin list etc..Wherein, network sale list is
The outgoing call list got through various channels by network sale system, it is sent in real time or sporadically electric pin system, its list
Quantity is relatively more, and because the difference in information integrity, list source etc. causes list quality uneven；On the name that goes back on defense
Single, the client for the Related product that has been currently used to these clients, it is necessary to go back on defense, to understand these clients for product
Service condition, and whether have the demand for continuing to buy Related product after currently used product expires, these products are general all
With certain useful life, the reasons such as time gap product expiration time due to receiving list is distant cause percent of call completed
It is low, wherein, Related product can be insurance or product person's financial product etc.；The electricity pin list safeguarded in itself for electric pin system,
It is also required to carry out call treatment by attending a banquet, these lists are equally existed because the reasons such as number failure cause showing for percent of call completed occur
As.The said goods can be insurance products, finance product etc., and contact name and contact person's electricity are comprised at least in above-mentioned outgoing call list
Talk about the information such as number.
In the present embodiment, automatic outer call rule is pre-set, specifically, different list types can be directed to and set not
Same outgoing call rule, for a variety of type lists received, judge whether it meets automatic outer call rule, if symbol
Close, then these lists are stored in automatic outer call list pond.
As a kind of embodiment, step S10 can include following refinement step：
When receiving outgoing call list, the list type of the outgoing call list is determined, and whether judges the outgoing call list
Meet automatic outer call rule corresponding with the list type.
Step S20 can include following refinement step：
If the outgoing call list meets the automatic outer call rule, by the outgoing call list according to the corresponding list
Classification of type is stored in the automatic outer call list pond.
It should be noted that the outgoing call list described in the embodiment of the present invention, including the electricity pin that electric pin system is safeguarded in itself
List, go back on defense list and the outgoing call list of network sale system transmission, each means and includes name of contact person, a contact phone
The list of number, still, the outgoing call list quantity that receives each time not necessarily, can only have a list；Also may be used
To be the list list for including many associated person informations.For the list that goes back on defense, it is currently used also to include contact person
The useful life of the product information of product and the product.
In the present embodiment, according to the characteristics of the list of each different list types, it is provided with and the list type pair
The automatic outer call rule answered, for example, for the list that goes back on defense, because product all has certain useful life, the purchase of different clients
Time difference is bought, causes it different using expiration time, its corresponding automatic outer call rule could be arranged to：It will receive and go back on defense
Time interval in the time of list and the list between product expiration time is more than the list storage that goes back on defense of prefixed time interval
Into automatic outer call pond；For network sale list, then name simple substance can be evaluated and tested according to the information integrity of outgoing call list, list source
The height of amount, the low quality list that information integrity is low, list source is poor is stored in automatic outer call list pond；For other
The outgoing call list of type can take same principle, set automatic outer call rule to be filtered to determine whether to deposit as certainly
In dynamic outgoing call list pond.When receiving outgoing call list, list type is first determined, then judges whether to meet and list type pair
The automatic outer call rule answered, when the list storage for meeting automatic outer call rule is arrived into automatic outer call list pond, by different type
Outgoing call list carry out classification storage.
As another embodiment, the list that automatic outer call rule includes some types can be deposited directly to automatic outer call
The rule in list pond；Different processing modes is taken for different types of list, such as pre-sets the name of some types
Single (such as electricity pin list) can be directly stored in automatic outer call list pond, and other kinds of cannot be waited.So, reception is worked as
When the outgoing call list arrived is the list of some types, automatic outer call list pond is directly put it into.
Step S30, the outgoing call list in the automatic outer call list pond is issued to telephony platform and exhaled automatically
Cry processing.
Step S40, when receiving the connection prompting that the telephony platform is sent, the outgoing call list is transferred to and attended a banquet
Processing.
In this embodiment, for the outgoing call list deposited in automatic outer call list pond, attending a banquet directly to obtain,
That is attended a banquet when system receives the list acquisition request attended a banquet, or the outgoing call list of system is actively issued to
When place is handled, the list in automatic outer call list pond will not be directly issued to and attended a banquet, these outgoing call lists need not be used
Family manual dialup calling.
The telephony platform for automatic outer call is additionally provided with the present embodiment, the list in automatic outer call list pond is issued
To telephony platform, auto dialing calling is carried out by telephony platform, and after closing of the circuit, can be sent immediately to electric pin system
Prompting is connected, outgoing call list is transferred to the place of attending a banquet and handled by system after above-mentioned connection prompting is received；For phone number
The outgoing call list of code call failure need not then transfer, it is to be understood that telephony platform needs the calling with seat system to fill
Connection is put, the switching of phone can be realized.
Further, in other examples, can also be that telephony platform sets calling rule, for example, for list
In telephone number, when the certain number of subsequenct call is not picked up or is not turned on, no longer called, by the number
Labeled as call failure.
The calling-out method that the present embodiment proposes, receives outgoing call list and to judge whether outgoing call list meets preset automatic outer
Rule is exhaled, if meeting, outgoing call list is stored in automatic outer call list pond, for the outgoing call name in automatic outer call list pond
It is single, it is issued to telephony platform and carries out auto dialing calling, when receiving the connection prompting of telephony platform transmission, then will be connect
Logical outgoing call list is transferred to processing of attending a banquet, and so, for attending a banquet, saves Call Waiting time, by automatic outer call name
List in single pond, by the list being wherein not turned on, can filters out at telephony platform, will not be then transferred to place of attending a banquet
Reason, the list being to turn on received of attending a banquet, drastically increases percent of call completed and conversion ratio, Jin Erti for attending a banquet
The high operating efficiency attended a banquet, simultaneously as the raising of percent of call completed, relative to existing seat system, it is possible to reduce number of attending a banquet
Amount can meet the demand that call treatment is carried out to the list that other systems are sent, and reduce human cost of attending a banquet.
The second embodiment of calling-out method of the present invention is proposed based on first embodiment.Shown in reference picture 2, in the present embodiment
In, step S40 can include following refinement step：
Step S41, when receiving the connection prompting that the telephony platform is sent, search the outgoing call list with connecting
Attended a banquet corresponding to type.
Step S42, the outgoing call list is linked into the place of attending a banquet that talking state is not in being attended a banquet described in finding out
Reason, wherein, when the list type is to go back on defense list, customer information corresponding to the outgoing call list is pushed to the institute of access
State and attend a banquet.
By configuring authority dedicated for managing the personnel management system attended a banquet to attend a banquet, for example, being setting matching of attending a banquet
List type.When receiving the connection prompting of telephony platform transmission, it is determined that corresponding with the outgoing call list of connection attend a banquet, and
Search and attending a banquet for talking state is not in during these are attended a banquet, the call forwarding that will turn on is attended a banquet place to this, if meeting above-mentioned condition
Attend a banquet when having multiple, a switching of attending a banquet can be randomly choosed, or according to the priority attended a banquet, select the high seat of priority
Seat is transferred.
For the list that goes back on defense, while call switching is carried out, customer information corresponding to outgoing call list is pushed to
Access attend a banquet so that seat personnel can understand the details for the product that existing customer uses, be easy to communicate with client.
The 3rd embodiment of calling-out method of the present invention is proposed based on first embodiment.In the present embodiment, step S30 it
Before, the calling-out method also includes：
Issuing of being defined as that the outgoing call list of each list type sets and issues frequency at the time.
Step S40 also includes：, will be outer under the list type by the frequency that issues when issuing the time described in arrival
List is exhaled to be issued to the telephony platform.
Before the list in automatic outer call list pond is issued into telephony platform, outgoing call in each list type is first set
Issuing for list and issues frequency at the time, and different types of outgoing call name can be handled in the different periods for attending a banquet
It is single.Reaching when issuing the time of setting, this is issued into outgoing call list under list type corresponding to the time according under corresponding
Hair frequency is issued to telephony platform.
Further, the calling-out method also includes：
If the list type of the outgoing call list is not some types, and the list type of the outgoing call list is net
List is sold, then the outgoing call list is stored in standby list pond；And
When detecting that it is pre- that outgoing call list quantity that the list type in the automatic outer call list pond is network sale list is less than
If during threshold value, the outgoing call list in the standby list pond is transferred to the automatic outer call list pond.
When the list type of outgoing call list is not above-mentioned some types, and when being network sale list, standby name is stored in
Dan Chizhong, when the network sale list lazy weight in automatic outer call list pond, the outgoing call list in standby list pond is transferred to
In automatic outer call list pond.It is understood that can be that a team of attending a banquet is set outside automatic in an embodiment of the present invention
List pond and standby list pond are exhaled, when the storage of outgoing call list is arrived into automatic outer call list pond, outgoing call list is assigned to its electricity
The automatic outer call list pond of the team of attending a banquet of authority match corresponding to the ownership place of number is talked about, by the list in standby list pond
When being transferred in automatic outer call list pond, also shifted inside same team of attending a banquet.
The present invention also proposes a kind of outer paging system.
Shown in reference picture 3, for the high-level schematic functional block diagram of the outer paging system first embodiment of the present invention.
In this embodiment, the outer paging system includes：
List judge module 10, it is preset for when receiving outgoing call list, judging whether the outgoing call list meets
Automatic outer call rule.
List memory module 20, for when the outgoing call list meets the automatic outer call rule, by the outgoing call name
Singly it is stored in automatic outer call list pond.
Outgoing call list of the electric pin system to system itself is managed, and receives the outgoing call name sent from other systems
It is single.These lists include different types, for example, network sale list, go back on defense list and electricity pin list etc..Wherein, network sale list is
The outgoing call list got through various channels by network sale system, it is sent in real time or sporadically electric pin system, its list
Quantity is relatively more, and because the difference in information integrity, list source etc. causes list quality uneven；On the name that goes back on defense
Single, the client for the Related product that has been currently used to these clients, it is necessary to go back on defense, to understand these clients for product
Service condition, and whether have the demand for continuing to buy Related product after currently used product expires, these products are general all
With certain useful life, the reasons such as time gap product expiration time due to receiving list is distant cause percent of call completed
It is low, wherein, Related product can be insurance or product person's financial product etc.；The electricity pin list safeguarded in itself for electric pin system,
It is also required to carry out call treatment by attending a banquet, these lists are equally existed because the reasons such as number failure cause showing for percent of call completed occur
As.The said goods can be insurance products, finance product etc., and contact name and contact person's electricity are comprised at least in above-mentioned outgoing call list
Talk about the information such as number.
In the present embodiment, automatic outer call rule is pre-set, specifically, different list types can be directed to and set not
Same outgoing call rule, list judge module 10 judge whether it meets automatically for a variety of type lists received
Outgoing call rule, if meeting, these lists are stored in automatic outer call list pond by list memory module 20.
As a kind of embodiment, list judge module 10 is additionally operable to, when receiving outgoing call list, determine the outgoing call
The list type of list, and judge whether the outgoing call list meets automatic outer call rule corresponding with the list type；Name
Single memory module 20 is additionally operable to：If the outgoing call list meets the automatic outer call rule, by the outgoing call list according to right
The list classification of type answered is stored in the automatic outer call list pond.
In the present embodiment, according to the characteristics of the list of each different list types, it is provided with and the list type pair
The automatic outer call rule answered, for example, for the list that goes back on defense, because product all has certain useful life, the purchase of different clients
Time difference is bought, causes it different using expiration time, its corresponding automatic outer call rule could be arranged to：It will receive and go back on defense
Time interval in the time of list and the list between product expiration time is more than the list storage that goes back on defense of prefixed time interval
Into automatic outer call pond；For network sale list, then name simple substance can be evaluated and tested according to the information integrity of outgoing call list, list source
The height of amount, the low quality list that information integrity is low, list source is poor is stored in automatic outer call list pond；For other
The outgoing call list of type can take same principle, set automatic outer call rule to be filtered to determine whether to deposit as certainly
In dynamic outgoing call list pond.When receiving outgoing call list, rule judgment unit first determines list type, then judges whether to meet
Automatic outer call rule corresponding with list type, automatic outer call list pond is arrived into the list storage for meeting automatic outer call rule
When, different types of outgoing call list is carried out classification storage by classification storage unit.
As another embodiment, the list that automatic outer call rule includes some types can be deposited directly to automatic outer call
The rule in list pond；Different processing modes is taken for different types of list, such as pre-sets the name of some types
Single (such as electricity pin list) can be directly stored in automatic outer call list pond, and other kinds of cannot be waited.So, reception is worked as
When the outgoing call list arrived is the list of some types, automatic outer call list pond is directly put it into.
List issues module 30, for the outgoing call list in the automatic outer call list pond to be issued into telephony platform
Carry out automatic call treatment.
Converse interconnecting module 40, for when receiving the connection prompting that the telephony platform is sent, by the outgoing call name
Single-turn is connected to processing of attending a banquet.
In this embodiment, for the list deposited in automatic outer call list pond, attending a banquet directly to obtain, that is,
Say, enter when system receives the list acquisition request attended a banquet, or the outgoing call list of system actively is issued into the place of attending a banquet
During row processing, the list in automatic outer call list pond will not be directly issued to and attended a banquet, these outgoing call lists do not need user's hand
Dynamic dial-up.
The telephony platform for automatic outer call is additionally provided with the present embodiment, list issues module 30 by automatic outer call list
List in pond is issued to telephony platform, and auto dialing calling is carried out by telephony platform, and after closing of the circuit, can be immediately
Sent to electric pin system and connect prompting, outer paging system is after above-mentioned connection prompting is received, and call interconnecting module 40 is by outgoing call name
Single-turn is connected to the place of attending a banquet and handled；Outgoing call list for telephone number call failure need not then transfer, it is possible to understand that
It is that telephony platform needs to be connected with the calling device of seat system, can realize the switching of phone.
Further, in other examples, can also be that telephony platform sets calling rule, for example, for list
In telephone number, when the certain number of subsequenct call is not picked up or is not turned on, no longer called, by the number
Labeled as call failure.
The outer paging system that the present embodiment proposes, receives outgoing call list and to judge whether outgoing call list meets preset automatic outer
Rule is exhaled, if meeting, outgoing call list is stored in automatic outer call list pond, for the outgoing call name in automatic outer call list pond
It is single, it is issued to telephony platform and carries out auto dialing calling, when receiving the connection prompting of telephony platform transmission, then will be connect
Logical outgoing call list is transferred to processing of attending a banquet, and so, for attending a banquet, saves Call Waiting time, by automatic outer call name
List in single pond, by the list being wherein not turned on, can filters out at telephony platform, will not be then transferred to place of attending a banquet
Reason, the list being to turn on received of attending a banquet, drastically increases percent of call completed and conversion ratio, Jin Erti for attending a banquet
The high operating efficiency attended a banquet, simultaneously as the raising of percent of call completed, relative to existing seat system, it is possible to reduce number of attending a banquet
Amount can meet the demand that call treatment is carried out to the list that other systems are sent, and reduce human cost of attending a banquet.
The second embodiment of the outer paging system of the present invention is proposed based on first embodiment.Shown in reference picture 4, in the present embodiment
In, call interconnecting module 40 includes：
Searching unit of attending a banquet 41, for when receiving the connection prompting that the telephony platform is sent, searching and connection
Attended a banquet corresponding to the outgoing call list type.
Converse adapter unit 42, for the outgoing call list is linked into find out described in attend a banquet in be not in converse shape
The processing of attending a banquet of state.
Information push unit 43, for when the list type for go back on defense list when, will be objective corresponding to the outgoing call list
Family information pushes to the described of access and attended a banquet.
By configuring authority dedicated for managing the personnel management system attended a banquet to attend a banquet, for example, being setting matching of attending a banquet
List type.When receiving the connection prompting of telephony platform transmission, searching unit of attending a banquet 41 determines the outgoing call name with connecting
Attended a banquet corresponding to list, and search and attending a banquet for talking state is not in during these are attended a banquet, the phone that call adapter unit 42 will turn on
The place of attending a banquet is transferred to, if meeting the attending a banquet when having multiple of above-mentioned condition, a switching of attending a banquet can be randomly choosed, or according to
The priority attended a banquet, select the high switching of attending a banquet of priority.For the list that goes back on defense, while call switching is carried out, letter
Attending a banquet for the access that customer information corresponding to outgoing call list is pushed to by breath push unit 43, works as so that seat personnel can understand
The details for the product that preceding client uses, it is easy to communicate with client.
The 3rd embodiment of the outer paging system of the present invention is proposed based on first embodiment.Shown in reference picture 5, in the present embodiment
In, the outer paging system also includes：
Parameter configuration module 50, what the outgoing call list for being defined as each list type was set issues the time and issues frequency
Rate.
List issues module 30 and is additionally operable to：When issuing the time described in arrival, by the frequency that issues by the list class
Outgoing call list under type is issued to the telephony platform.
Before the list in automatic outer call list pond is issued into telephony platform, parameter configuration module 50 is first set each
Issuing for outgoing call list and issues frequency at the time in list type, can be handled for attending a banquet in the different periods different
The outgoing call list of type.Reaching when issuing the time of setting, this is issued to the outgoing call list under list type corresponding to the time
Telephony platform is issued to according to the corresponding frequency that issues.
Further, list memory module 20 is additionally operable to：If the list type of the outgoing call list is not the part class
Type, and the list type of the outgoing call list is network sale list, then the outgoing call list is stored in into standby list pond.
The outer paging system also includes：List shift module, for working as the name detected in the automatic outer call list pond
When single type is less than predetermined threshold value for the outgoing call list quantity of network sale list, the outgoing call list in the standby list pond is transferred to
The automatic outer call list pond.
When the list type of outgoing call list is not above-mentioned some types, and when being network sale list, list memory module 20 will
It is stored in standby list pond, when the network sale list lazy weight in automatic outer call list pond, by standby list pond
Outgoing call list is transferred in automatic outer call list pond.It is understood that in an embodiment of the present invention, it can be one and attend a banquet
Team sets automatic outer call list pond and standby list pond, when the storage of outgoing call list is arrived into automatic outer call list pond, by outgoing call
List is assigned to the automatic outer call list pond of the team of attending a banquet of authority match corresponding to the ownership place of its telephone number, will be standby
When list in list pond is transferred in automatic outer call list pond, also shifted inside same team of attending a banquet.
It should be noted that herein, term " comprising ", "comprising" or its any other variant are intended to non-row
His property includes, so that process, method, article or device including a series of elements not only include those key elements, and
And also include the other element being not expressly set out, or also include for this process, method, article or device institute inherently
Key element.In the absence of more restrictions, the key element limited by sentence "including a ...", it is not excluded that including this
Other identical element also be present in the process of key element, method, article or device.In addition, the technology between each embodiment
Scheme can be combined with each other, but must can be implemented as basis with those of ordinary skill in the art, when the knot of technical scheme
Close occur it is conflicting or when can not realize should people think that the combination of this technical scheme is not present, also not in application claims
Protection domain within.
The preferred embodiments of the present invention are these are only, are not intended to limit the scope of the invention, it is every to utilize this hair
The equivalent structure or equivalent flow conversion that bright specification and accompanying drawing content are made, or directly or indirectly it is used in other related skills
Art field, is included within the scope of the present invention.
Claims (10)
1. a kind of calling-out method, it is characterised in that the calling-out method includes：
When receiving outgoing call list, judge whether the outgoing call list meets preset automatic outer call rule；
When the outgoing call list meets the automatic outer call rule, the outgoing call list is stored in automatic outer call list pond；
The outgoing call list in the automatic outer call list pond is issued to telephony platform and carries out automatic call treatment；And
When receiving the connection prompting that the telephony platform is sent, the outgoing call list is transferred to processing of attending a banquet.
2. calling-out method according to claim 1, it is characterised in that described to receive connecing for the telephony platform transmission
During logical prompting, the outgoing call list is transferred to the step of attending a banquet processing to be included：
When receiving the connection prompting that the telephony platform is sent, sit corresponding with the outgoing call list type connected is searched
Seat；
The outgoing call list is linked into the processing of attending a banquet that talking state is not in being attended a banquet described in finding out, wherein, work as institute
It is when going back on defense list, customer information corresponding to the outgoing call list to be pushed to and attended a banquet described in access to state list type.
3. calling-out method according to claim 1, it is characterised in that the automatic outer call rule includes the name of some types
List can be deposited directly to the rule in automatic outer call list pond；
It is described when the outgoing call list meets the automatic outer call rule, the outgoing call list is stored in automatic outer call list
The step of pond, includes：
If the list type of the outgoing call list is some types, the outgoing call list is deposited to the automatic outer call
In list pond.
4. calling-out method according to claim 3, it is characterised in that described by described in the automatic outer call list pond
Outgoing call list was issued to before the step of telephony platform carries out automatic outer call processing, and the calling-out method also includes：
Issuing of being defined as that the outgoing call list of each list type sets and issues frequency at the time；
The outgoing call list by the automatic outer call list pond is issued to telephony platform and carries out automatic outer call processing
Step includes：
When issuing the time described in arrival, the outgoing call list under the list type is issued to the electricity by the frequency that issues
Talk about platform.
5. the calling-out method according to claim 3 or 4, it is characterised in that the calling-out method also includes：
If the list type of the outgoing call list is not some types, and the list type of the outgoing call list is network sale name
It is single, then the outgoing call list is stored in standby list pond；And
Threshold is preset when detecting that outgoing call list quantity of the list type in the automatic outer call list pond for network sale list is less than
During value, the outgoing call list in the standby list pond is transferred to the automatic outer call list pond.
6. a kind of outer paging system, it is characterised in that the outer paging system includes：
List judge module, for when receiving outgoing call list, judging it is preset automatic outer whether the outgoing call list meets
Exhale rule；
List memory module, for when the outgoing call list meets the automatic outer call rule, the outgoing call list to be deposited
To automatic outer call list pond；
List issues module, is carried out certainly for the outgoing call list in the automatic outer call list pond to be issued into telephony platform
Dynamic call treatment；And
Call interconnecting module, for when receiving the connection prompting that the telephony platform is sent, the outgoing call list to be transferred
To processing of attending a banquet.
7. outer paging system according to claim 6, it is characterised in that the call interconnecting module includes：
Attend a banquet searching unit, for when receiving the connection prompting that the telephony platform is sent, search with connect it is described outer
Exhale and attended a banquet corresponding to list type；
Converse adapter unit, for the outgoing call list is linked into find out described in attend a banquet in be not in the seat of talking state
Seat processing；
Information push unit, for when the list type for go back on defense list when, by customer information corresponding to the outgoing call list
The described of access is pushed to attend a banquet.
8. outer paging system according to claim 6, it is characterised in that the automatic outer call rule includes the name of some types
List can be deposited directly to the rule in automatic outer call list pond；
The list memory module is additionally operable to：
If the list type of the outgoing call list is some types, the outgoing call list is deposited to the automatic outer call
In list pond.
9. outer paging system according to claim 8, it is characterised in that the outer paging system also includes：
Parameter configuration module, what the outgoing call list for being defined as each list type was set issues the time and issues frequency；
The list issues module and is additionally operable to：When issuing the time described in arrival, according to the frequency that issues by the list class
Outgoing call list under type is issued to the telephony platform.
10. outer paging system according to claim 8 or claim 9, it is characterised in that the list memory module is additionally operable to：If when
The list type of the outgoing call list is not some types, and the list type of the outgoing call list is network sale list, then
The outgoing call list is stored in standby list pond；
The outer paging system also includes：
List shift module, for when the outgoing call name for detecting that the list type in the automatic outer call list pond is network sale list
When odd number amount is less than predetermined threshold value, the outgoing call list in the standby list pond is transferred to the automatic outer call list pond.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201611024461.8A CN107864300B (en) | 2016-11-14 | 2016-11-14 | Outbound method and system |
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|---|---|---|---|
| CN201611024461.8A CN107864300B (en) | 2016-11-14 | 2016-11-14 | Outbound method and system |
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