CN109274841A - Telemarketing method, system and platform and computer readable storage medium - Google Patents
Telemarketing method, system and platform and computer readable storage medium Download PDFInfo
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- CN109274841A CN109274841A CN201810972332.4A CN201810972332A CN109274841A CN 109274841 A CN109274841 A CN 109274841A CN 201810972332 A CN201810972332 A CN 201810972332A CN 109274841 A CN109274841 A CN 109274841A
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- China
- Prior art keywords
- target customer
- customer
- contact details
- banquet
- target
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5141—Details of processing calls and other types of contacts in an unified manner
Abstract
The invention proposes a kind of telemarketing method, system and platform and computer readable storage mediums, wherein telemarketing method includes: to obtain the contact details of target customer；According to the contact details of the target customer, to the terminal originated calls of the target customer；Detect whether to receive effective acknowledgement information of the terminal from the target customer；When testing result is to receive effective acknowledgement information, determine that the contact details of the target customer are effective connection information；It is connected to the communication of the terminal of attend a banquet telephone system and the target customer.According to the technical solution of the present invention, whether the contact details that can judge automatically client are effective, and the communication of client Yu telemarketing personnel are only just connected in effective situation, to save the time of telemarketing personnel, promote the efficiency that phone promotes insurance business.
Description
[technical field]
The present invention relates to field of computer technology more particularly to a kind of telemarketing method, system and platform and computers
Readable storage medium storing program for executing.
[background technique]
Currently, much relevant to insurance distribution service be all by way of dialing the phone of client by sales force come
It is promoted to client.
However, customer contact information accessed by sales force and not always accurately, often encounter spacing, mistake
The problems such as number, out of reach or shutdown, these idle works had both occupied the time of sales force, reduced its work effect
Rate has also hit the enthusiasm of sales force, is unfavorable for the popularization of insurance service.
Therefore, the efficiency that phone promotes insurance business how is promoted, a technical problem to be solved urgently is become.
[summary of the invention]
The embodiment of the invention provides a kind of telemarketing method, system and platform and computer readable storage medium, purports
In the low technical problem of the working efficiency for solving phone popularization insurance business in the related technology, it is able to ascend phone and promotes insurance
The efficiency of business.
In a first aspect, the embodiment of the invention provides a kind of telemarketing methods, comprising: obtain the connection letter of target customer
Breath；According to the contact details of the target customer, to the terminal originated calls of the target customer；It detects whether to receive and come from
Effective acknowledgement information of the terminal of the target customer；When testing result is to receive effective acknowledgement information, institute is determined
The contact details for stating target customer are effective connection information；It is connected to the logical of the terminal of attend a banquet telephone system and the target customer
Letter.
It is optionally, described to detect whether to receive the terminal from the target customer in the above embodiment of the present invention
Effective acknowledgement information the step of, specifically include: receive the terminal from the target customer acknowledgement information；Known by voice
Whether other technology judges in the acknowledgement information comprising predetermined keyword；Do not include when judging result is in the acknowledgement information
When the predetermined keyword, determine that the acknowledgement information is effective acknowledgement information, wherein the predetermined keyword includes sky
Number, shut down, be not turned on and out of reach.
In the above embodiment of the present invention, optionally, attend a banquet the end of telephone system and the target customer in the connection
Before the step of communication at end, further includes: issue target customer in the telephone system of attending a banquet and connect prompt；It obtains to described
Target customer connects the operation information of prompt；The step of the communication of the terminal for being connected to attend a banquet telephone system and the target customer
Suddenly, comprising: according to the operation information for connecting prompt to the target customer, attend a banquet described in connection telephone system and the mesh
Mark the communication of the terminal of client.
In the above embodiment of the present invention, optionally, it is described obtain target customer contact details the step of, comprising: obtain
Take selection operation information；According to the selection operation information, the institute of the target customer is selected in the telephone system of attending a banquet
State contact details；Or the customer contact information set for the predefined type in telephone system of attending a banquet described in obtaining；According to the selection
Operation information selects the connection of the target customer to believe in the customer contact information set of the predefined type
Breath.
In the above embodiment of the present invention, optionally, it is described obtain target customer contact details the step of, comprising:
The contact details of several customer contact informations as the target customer are randomly choosed in the telephone system of attending a banquet；Or
The customer contact information set of predefined type in telephone system of attending a banquet described in acquisition, and join in the client of the predefined type
It is the contact details that several customer contact informations are randomly choosed in information aggregate as the target customer.
In the above embodiment of the present invention, optionally, it is described obtain target customer contact details the step of, comprising:
In the customer contact information set of the telephone system of attending a banquet, select several clients for meeting predetermined filtering rule as described in
Target customer.
In the above embodiment of the present invention, optionally, the predetermined filtering rule is selection credit rating and/or economic capability
Reach the client of predeterminated level as the target customer.
Second aspect, the embodiment of the invention provides a kind of telemarketing systems, comprising: first acquisition unit obtains mesh
Mark the contact details of client；Calling unit is initiated according to the contact details of the target customer to the terminal of the target customer
Calling；Receipt detection unit detects whether the effective acknowledgement information for receiving the terminal from the target customer；It determines single
Member determines that the contact details of the target customer are effective connection when testing result is to receive effective acknowledgement information
Information；Communication unit is connected to the communication of the terminal of attend a banquet telephone system and the target customer.
In the above embodiment of the present invention, optionally, the receipt detection unit is specifically used for: receiving and comes from the target
The acknowledgement information of the terminal of client；By speech recognition technology, whether judge in the acknowledgement information comprising predetermined keyword；When
When judging result is does not include the predetermined keyword in the acknowledgement information, determine that the acknowledgement information is effective receipt
Information, wherein the predetermined keyword includes spacing, shuts down, is not turned on and out of reach.
In the above embodiment of the present invention, optionally, further includes: connection prompt unit is connected to institute in the communication unit
Before the communication for stating the terminal of attend a banquet telephone system and the target customer, target customer is issued in the telephone system of attending a banquet
Connection prompt；Second acquisition unit obtains the operation information that prompt is connected to the target customer；The communication unit is used for:
According to the operation information for connecting prompt to the target customer, telephone system of attending a banquet described in connection is with the target customer's
The communication of terminal.
In the above embodiment of the present invention, optionally, the first acquisition unit is used for: obtaining selection operation information；Root
According to the selection operation information, the contact details of the target customer are selected in the telephone system of attending a banquet；Or it obtains
Take the customer contact information set of predefined type in the telephone system of attending a banquet；According to the selection operation information, described pre-
Determine the contact details that the target customer is selected in the customer contact information set of type.
In the above embodiment of the present invention, optionally, the first acquisition unit is used for: in the telephone system of attending a banquet
Randomly choose the contact details of several customer contact informations as the target customer；Or phone system of attending a banquet described in obtaining
The customer contact information set of predefined type in system, and selected at random in the customer contact information set of the predefined type
Select the contact details of several customer contact informations as the target customer.
In the above embodiment of the present invention, optionally, the first acquisition unit is used for: in the telephone system of attending a banquet
In customer contact information set, select several clients for meeting predetermined filtering rule as the target customer.
In the above embodiment of the present invention, optionally, the predetermined filtering rule is selection credit rating and/or economic capability
Reach the client of predeterminated level as the target customer.
The third aspect, the embodiment of the invention provides a kind of telemarketing platforms, comprising: at least one processor；And
The memory being connect at least one described processor communication；Wherein, be stored with can be by described at least one for the memory
The instruction that device executes is managed, described instruction is arranged to be used for executing method described in any one of above-mentioned first aspect embodiment.
Fourth aspect, the embodiment of the invention provides a kind of computer readable storage mediums, and it is executable to be stored with computer
Instruction, the computer executable instructions are for executing method flow described in any one of first aspect embodiment.
Above technical scheme is asked for the low technology of the working efficiency of phone popularization insurance business in the related technology
Topic, can automatically according to target customer terminal originated calls from contact details to target customer, if the contact details are effective
Contact details, then system can receive effective acknowledgement information of the terminal of target customer, and expression, which can connect, attends a banquet and target customer
Call, whereas if the contact details are not effective connection information, then system receives the receipt letter of the terminal of target customer
Breath is not effective acknowledgement information, is not turned on the call attended a banquet with target customer.
By above technical scheme, whether the contact details that can judge automatically client are effective, only in effective situation
The communication of client and telemarketing personnel are just connected, to save the time of telemarketing personnel, phone is promoted and promotes insurance business
Efficiency.
[Detailed description of the invention]
In order to illustrate the technical solution of the embodiments of the present invention more clearly, below will be to needed in the embodiment attached
Figure is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the invention, for this field
For those of ordinary skill, without creative efforts, it can also be obtained according to these attached drawings other attached drawings.
Fig. 1 shows the flow chart of the telemarketing method of one embodiment of the present of invention；
Fig. 2 shows the flow charts of the telemarketing method of another embodiment of the invention；
Fig. 3 shows the flow chart of the telemarketing method of yet another embodiment of the present invention；
Fig. 4 shows the block diagram of the telemarketing system of one embodiment of the present of invention；
Fig. 5 shows the block diagram of telemarketing platform according to an embodiment of the invention.
[specific embodiment]
For a better understanding of the technical solution of the present invention, being retouched in detail to the embodiment of the present invention with reference to the accompanying drawing
It states.
It will be appreciated that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.Base
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts it is all its
Its embodiment, shall fall within the protection scope of the present invention.
The term used in embodiments of the present invention is only to be not intended to be limiting merely for for the purpose of describing particular embodiments
The present invention.In the embodiment of the present invention and the "an" of singular used in the attached claims, " described " and "the"
It is also intended to including most forms, unless the context clearly indicates other meaning.
Fig. 1 shows the flow chart of the telemarketing method of one embodiment of the present of invention.
As shown in Figure 1, the process of the telemarketing method of one embodiment of the present of invention, comprising:
Step 102, the contact details of target customer are obtained.
The contact details of target customer are stored in telemarketing system, or are stored in associated with telemarketing system
Any storage location, the contact details of target customer include but is not limited to phone number.
Step 104, according to the contact details of the target customer, to the terminal originated calls of the target customer.
Telemarketing system can call the terminal of the target customer, this process automatically by the cell-phone number in contact details
It can be carried out on backstage, without being shown to telemarketing personnel, have no effect on telemarketing personnel and carry out other work, help to mention
Rise the working efficiency of telemarketing personnel.
Step 106, detect whether to receive effective acknowledgement information of the terminal from the target customer.
Step 108, when testing result is to receive effective acknowledgement information, the connection letter of the target customer is determined
Breath is effective connection information.
Step 110, it is connected to the communication of the terminal of attend a banquet telephone system and the target customer.
Specifically, can automatically according to target customer terminal originated calls from contact details to target customer, if should
Contact details are effective connection information, then system can receive effective acknowledgement information of the terminal of target customer, and expression can connect
The call attended a banquet with target customer, whereas if the contact details are not effective connection information, then system receives target customer
The acknowledgement information of terminal be not effective acknowledgement information, be not turned on the call attended a banquet with target customer.
By above technical scheme, whether the contact details that can judge automatically client are effective, only in effective situation
The communication of client and telemarketing personnel are just connected, to save the time of telemarketing personnel, phone is promoted and promotes insurance business
Efficiency.
Fig. 2 shows the flow charts of the telemarketing method of another embodiment of the invention.
As shown in Fig. 2, the process of the telemarketing method of another embodiment of the invention, comprising:
Step 202, the contact details of target customer are obtained.
Step 204, according to the contact details of the target customer, to the terminal originated calls of the target customer.
Step 206, the acknowledgement information of the terminal from the target customer is received.
Step 208, by speech recognition technology, judge to work as judgement whether comprising predetermined keyword in the acknowledgement information
As a result for when being, return step 202 enters when it does not include the predetermined keyword that judging result, which is in the acknowledgement information,
Step 210.
When receiving the acknowledgement information of terminal of target customer, need to judge whether the acknowledgement information is effective, wherein when
When the acknowledgement information is the musical sound of closing of the circuit, then the acknowledgement information is effective acknowledgement information, illustrates to have been turned on target customer
Terminal, conversely, then the acknowledgement information is invalid returns when the acknowledgement information is contents such as " phone that you are dialed are spacing "
Information is held, illustrates the terminal without successfully connecting target customer.
It in the technical scheme, can be by a variety of musical sounds of closing of the circuit, the various voice receipts of closing of the circuit failure
Content is stored to designated position, in this way, when receiving the acknowledgement information of terminal of target customer, can by the acknowledgement information with
Stored content is matched, so as to determine whether the acknowledgement information is effective acknowledgement information according to matching result.
Wherein, the predetermined keyword includes but is not limited to spacing, shuts down, is not turned on and out of reach.
Step 210, determine that the acknowledgement information is effective acknowledgement information.
Step 212, the contact details for determining the target customer are effective connection information, that is, provide effective acknowledgement information
Contact details corresponding to target customer are effective connection information.
Step 214, it is connected to the communication of the terminal of attend a banquet telephone system and the target customer.
Fig. 3 shows the flow chart of the telemarketing method of yet another embodiment of the present invention.
Step 302, the contact details of target customer are obtained.
Step 304, according to the contact details of the target customer, to the terminal originated calls of the target customer.
Step 306, detect whether to receive effective acknowledgement information of the terminal from the target customer.
Step 308, when testing result is to receive effective acknowledgement information, the connection letter of the target customer is determined
Breath is effective connection information.
Step 310, target customer is issued in the telephone system of attending a banquet connect prompt.
That is, after the contact details for determining target customer are effective connection information, it can be in telephone system of attending a banquet
Displaying target client connects prompt on interface, is the communication that will turn on target customer with prompt mobile phone sales force, facilitates
Telemarketing personnel are ready work.
Step 312, the operation information that prompt is connected to the target customer is obtained.The operation information can be phone of attending a banquet
System issues automatically after issuing target customer's connection prompt and reaching predetermined time interval, to simplify the operation of telemarketing personnel
Step.It issues alternatively, it is also possible to be manually operated by telemarketing personnel, if telemarketing staff response is very fast, can reach
Communication connection operation is just carried out before predetermined time interval, to save the time cost that the target customer of the communication other end waits, is mentioned
Rise customer experience.
Step 314, according to the operation information for connecting prompt to the target customer, telephone system of attending a banquet described in connection
With the communication of the terminal of the target customer.
The step of contact details of target customer " obtain " to Fig. 1 into Fig. 3 embodiment is described further below.
In a kind of implementation of the invention, selection operation information can be obtained；According to the selection operation information, in institute
State the contact details that the target customer is selected in telephone system of attending a banquet.
In the technical scheme, the contact details of all target customers can be shown with list mode in phone system of attending a banquet
System, for phone, sales force is manually selected, and the target visitor for meeting sale demand is intuitively selected convenient for telemarketing personnel
Family.
In another implementation of the invention, selection operation information can be obtained；And telephone system of attending a banquet described in obtaining
The customer contact information set of middle predefined type；According to the selection operation information, join in the client of the predefined type
It is to select the contact details of the target customer in information aggregate.
In the technical scheme, further the type of target customer is distinguished, i.e., first in telephone system of attending a banquet
Show the customer contact information set of predefined type, which can be carried out in telephone system of attending a banquet by telemarketing personnel
It is default, it can also be carried out certainly by attending a banquet telephone system according to attribute informations such as sale content, audient crowd and sale content prices
Dynamic setting.
For example, when selling juvenile's smartwatch, married target of the corresponding predefined type between 25 to 40 years old ages
Therefore such user contact infonnation set can be shown and be selected in telephone system of attending a banquet for phone sales force, with suitable by user
Answer effective sale demand.
In a kind of implementation of the invention, several trade connections letter is randomly choosed in the telephone system of attending a banquet
Cease the contact details as the target customer.
In the technical scheme, the step of artificial selection is eliminated, the selection target visitor in such a way that system determines at random
The contact details at family can further speed up selection course, save time cost.
In another implementation of the invention, the trade connection letter of predefined type in telephone system of attending a banquet described in acquisition
Breath set, and several customer contact information conducts are randomly choosed in the customer contact information set of the predefined type
The contact details of the target customer.
In the technical scheme, further the type of target customer is distinguished, i.e., it is pre- in telephone system of attending a banquet
Determine to be randomly choosed in the customer contact information set of type, so that the type of target customer and sale content phase
Match, convenient for promoting the success rate of telemarketing.
In a kind of implementation of the invention, in the customer contact information set of the telephone system of attending a banquet, selection
Meet several clients of predetermined filtering rule as the target customer.
In the technical scheme, target customer can be determined according to predetermined filtering rule, this predetermined filtering rule can be by
Telemarketing personnel's manual setting, can also be by telephone system of attending a banquet according to sale content, audient crowd and sale content price etc.
Attribute information is arranged automatically.Wherein, the predetermined filtering rule is that selection credit rating and/or economic capability reach predetermined water
Flat client is as the target customer.
For example, bank can be obtained to the credit rating assessed value of each target customer, only assessed in the credit rating of target customer
When value is greater than predetermined safety value, the contact details of the target customer is just selected to communicate, to guarantee that selected target customer has
Enough credibilities complete the payment of this time sale.
For another example, bank can be obtained to the economic capability assessed value of each target customer, only in the Economic Energy of target customer
When force estimation value is greater than predetermined safety value, the contact details of the target customer is just selected to communicate, to guarantee selected target
The payment that client has enough economic capabilities to complete this time sale.
Certainly, credit rating and economic capability can also be used in combination with, to more strictly carry out to target customer
Screening not only improves convenient for selling the content of good needed for it for the economic and practical degree client crowd up to standard with sincere relevance grade
Sales achievement is promoted, is also convenient for meeting the actual demand of the economic and practical degree client crowd up to standard with sincere relevance grade.
Fig. 4 shows the block diagram of the telemarketing system of one embodiment of the present of invention.
As shown in figure 4, the embodiment of the invention provides a kind of telemarketing system 400, telemarketing system 400 includes:
First acquisition unit 402 obtains the contact details of target customer；Calling unit 404 is believed according to the connection of the target customer
Breath, to the terminal originated calls of the target customer；Receipt detection unit 406 detects whether to receive from the target visitor
Effective acknowledgement information of the terminal at family；Determination unit 408 is determined when testing result is to receive effective acknowledgement information
The contact details of the target customer are effective connection information；Communication unit 410 is connected to attend a banquet telephone system and target visitor
The communication of the terminal at family.
Therefore the telemarketing system 400 is had using scheme described in any one of embodiment shown in Fig. 1 to Fig. 3
Above-mentioned all technical effects, details are not described herein.Telemarketing system 400 also has following technical characteristic:
In the above embodiment of the present invention, optionally, the receipt detection unit 406 is specifically used for: receiving from described
The acknowledgement information of the terminal of target customer；By speech recognition technology, whether judge in the acknowledgement information comprising predetermined key
Word；When it does not include the predetermined keyword that judging result, which is in the acknowledgement information, determine that the acknowledgement information has described in being
Imitate acknowledgement information, wherein the predetermined keyword includes spacing, shuts down, is not turned on and out of reach.
In the above embodiment of the present invention, optionally, further includes: connection prompt unit is connected in the communication unit 410
Before the communication of the terminal of attend a banquet telephone system and the target customer, target visitor is issued in the telephone system of attending a banquet
Family connection prompt；Second acquisition unit obtains the operation information that prompt is connected to the target customer；The communication unit 410
For: according to the operation information for connecting prompt to the target customer, attend a banquet described in connection telephone system and the target
The communication of the terminal of client.
In the above embodiment of the present invention, optionally, the first acquisition unit 402 is used for: obtaining selection operation information；
According to the selection operation information, the contact details of the target customer are selected in the telephone system of attending a banquet；Or
The customer contact information set of predefined type in telephone system of attending a banquet described in acquisition；According to the selection operation information, described
In the customer contact information set of predefined type, the contact details of the target customer are selected.
In the above embodiment of the present invention, optionally, the first acquisition unit 402 is used for: in the phone system of attending a banquet
The contact details of several customer contact informations as the target customer are randomly choosed in system；Or electricity of attending a banquet described in obtaining
The customer contact information set of predefined type in telephone system, and in the customer contact information set of the predefined type with
Machine selects the contact details of several customer contact informations as the target customer.
In the above embodiment of the present invention, optionally, the first acquisition unit 402 is used for: in the phone system of attending a banquet
In the customer contact information set of system, select several clients for meeting predetermined filtering rule as the target customer.
In the above embodiment of the present invention, optionally, the predetermined filtering rule is selection credit rating and/or economic capability
Reach the client of predeterminated level as the target customer.
Fig. 5 shows the block diagram of telemarketing platform according to an embodiment of the invention.
As shown in figure 5, the telemarketing platform 500 of one embodiment of the present of invention, including at least one processor 502；
And the processor 504 at least one processor 502 communication connection；Wherein, be stored with can be described for the memory
The instruction that at least one processor 504 executes, described instruction are arranged to be used for executing above-mentioned Fig. 1 any into Fig. 3 embodiment
Scheme described in.Therefore, which has and Fig. 1 to the identical technology effect of any one of Fig. 3 embodiment
Fruit, details are not described herein.
The embodiment of the invention provides a kind of computer readable storage mediums, are stored with computer executable instructions, described
Computer executable instructions are used to execute Fig. 1 to the method flow described in any one of Fig. 3 embodiment.
The technical scheme of the present invention has been explained in detail above with reference to the attached drawings, according to the technical solution of the present invention, for correlation
The low technical problem of the working efficiency of phone popularization insurance business in technology, can be automatically according to the contact details of target customer
To the terminal originated calls of target customer, if the contact details are effective connection information, system can receive target customer
Terminal effective acknowledgement information, expression can connect the call attended a banquet with target customer, whereas if the contact details do not have
Contact details are imitated, then the acknowledgement information that system receives the terminal of target customer is not effective acknowledgement information, is not turned on and attends a banquet
With the call of target customer.By above technical scheme, whether the contact details that can judge automatically client are effective, only effective
In the case where just connect the communication of client Yu telemarketing personnel, to save the time of telemarketing personnel, promote phone and promote
The efficiency of insurance business.
It should be appreciated that term "and/or" used herein is only a kind of incidence relation for describing affiliated partner, indicate
There may be three kinds of relationships, for example, A and/or B, can indicate: individualism A, exist simultaneously A and B, individualism B these three
Situation.In addition, character "/" herein, typicallys represent the relationship that forward-backward correlation object is a kind of "or".
It will be appreciated that though acquiring unit may be described in embodiments of the present invention using term first, second etc., but
These acquiring units should not necessarily be limited by these terms.These terms, which are only used to will acquire unit, to be distinguished from each other out.For example, not departing from
In the case where range of embodiment of the invention, first acquisition unit can also be referred to as second acquisition unit, and similarly, second obtains
Unit can also be referred to as first acquisition unit.
Depending on context, word as used in this " if " can be construed to " ... when " or " when ...
When " or " in response to determination " or " in response to detection ".Similarly, depend on context, phrase " if it is determined that " or " if detection
(condition or event of statement) " can be construed to " when determining " or " in response to determination " or " when the detection (condition of statement
Or event) when " or " in response to detection (condition or event of statement) ".
It should be noted that terminal involved in the embodiment of the present invention can include but is not limited to personal computer
(Personal Computer, PC), personal digital assistant (Personal Digital Assistant, PDA), wireless handheld
Equipment, tablet computer (Tablet Computer), mobile phone, MP3 player, MP4 player etc..
In several embodiments provided by the present invention, it should be understood that disclosed systems, devices and methods, it can be with
It realizes by another way.For example, the apparatus embodiments described above are merely exemplary, for example, the unit
It divides, only a kind of logical function partition, there may be another division manner in actual implementation, for example, multiple units or group
Part can be combined or can be integrated into another system, or some features can be ignored or not executed.Another point, it is shown
Or the mutual coupling, direct-coupling or communication connection discussed can be through some interfaces, device or unit it is indirect
Coupling or communication connection can be electrical property, mechanical or other forms.
It, can also be in addition, the functional units in various embodiments of the present invention may be integrated into one processing unit
It is that each unit physically exists alone, can also be integrated in one unit with two or more units.Above-mentioned integrated list
Member both can take the form of hardware realization, can also realize in the form of hardware adds SFU software functional unit.
The above-mentioned integrated unit being realized in the form of SFU software functional unit can store and computer-readable deposit at one
In storage media.Above-mentioned SFU software functional unit is stored in a storage medium, including some instructions are used so that a computer
It is each that device (can be personal computer, server or network equipment etc.) or processor (Processor) execute the present invention
The part steps of embodiment the method.And storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (Read-
Only Memory, ROM), random access memory (Random Access Memory, RAM), magnetic or disk etc. it is various
It can store the medium of program code.
The foregoing is merely illustrative of the preferred embodiments of the present invention, is not intended to limit the invention, all in essence of the invention
Within mind and principle, any modification, equivalent substitution, improvement and etc. done be should be included within the scope of the present invention.
Claims (10)
1. a kind of telemarketing method characterized by comprising
Obtain the contact details of target customer；
According to the contact details of the target customer, to the terminal originated calls of the target customer；
Detect whether to receive effective acknowledgement information of the terminal from the target customer；
When testing result is to receive effective acknowledgement information, determine that the contact details of the target customer are effective connection
Information；
It is connected to the communication of the terminal of attend a banquet telephone system and the target customer.
2. telemarketing method according to claim 1, which is characterized in that described to detect whether to receive from the mesh
The step of marking effective acknowledgement information of the terminal of client, specifically includes:
Receive the acknowledgement information of the terminal from the target customer；
By speech recognition technology, whether judge in the acknowledgement information comprising predetermined keyword；
When it does not include the predetermined keyword that judging result, which is in the acknowledgement information, determine that the acknowledgement information has described in being
Imitate acknowledgement information, wherein the predetermined keyword includes spacing, shuts down, is not turned on and out of reach.
3. telemarketing method according to claim 1, which is characterized in that it is described connection attend a banquet telephone system with it is described
Before the step of communication of the terminal of target customer, further includes:
Target customer is issued in the telephone system of attending a banquet connects prompt；
Obtain the operation information that prompt is connected to the target customer；
The step of communication of the terminal for being connected to attend a banquet telephone system and the target customer, comprising:
According to the operation information for connecting prompt to the target customer, telephone system of attending a banquet described in connection and target visitor
The communication of the terminal at family.
4. telemarketing method as claimed in any of claims 1 to 3, which is characterized in that the acquisition target visitor
The step of contact details at family, comprising:
Obtain selection operation information；
According to the selection operation information, the contact details of the target customer are selected in the telephone system of attending a banquet；
Or
The customer contact information set of predefined type in telephone system of attending a banquet described in acquisition；
The target is selected in the customer contact information set of the predefined type according to the selection operation information
The contact details of client.
5. telemarketing method as claimed in any of claims 1 to 3, which is characterized in that the acquisition target visitor
The step of contact details at family, comprising:
The connection of several customer contact informations as the target customer is randomly choosed in the telephone system of attending a banquet
Information；Or
The customer contact information set of predefined type in telephone system of attending a banquet described in acquisition, and in the visitor of the predefined type
The contact details of several customer contact informations as the target customer are randomly choosed in the contact details set of family.
6. telemarketing method as claimed in any of claims 1 to 3, which is characterized in that the acquisition target visitor
The step of contact details at family, comprising:
In the customer contact information set of the telephone system of attending a banquet, several clients that selection meets predetermined filtering rule make
For the target customer.
7. telemarketing method according to claim 6, which is characterized in that
The predetermined filtering rule is that credit rating and/or economic capability is selected to reach the client of predeterminated level as the target visitor
Family.
8. a kind of telemarketing system characterized by comprising
First acquisition unit obtains the contact details of target customer；
Calling unit, according to the contact details of the target customer, to the terminal originated calls of the target customer；
Receipt detection unit detects whether the effective acknowledgement information for receiving the terminal from the target customer；
Determination unit determines the contact details of the target customer when testing result is to receive effective acknowledgement information
For effective connection information；
Communication unit is connected to the communication of the terminal of attend a banquet telephone system and the target customer.
9. a kind of telemarketing platform characterized by comprising at least one processor；And with it is described at least one processing
The memory of device communication connection；
Wherein, the memory is stored with the instruction that can be executed by least one described processor, and described instruction is arranged to use
Method described in any one of execution the claims 1 to 7.
10. a kind of computer readable storage medium, which is characterized in that be stored with computer executable instructions, the computer can
It executes instruction for executing the method flow as described in any one of claims 1 to 7.
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