CN108391022A - A kind of call processing method, electronic device and computer readable storage medium - Google Patents

A kind of call processing method, electronic device and computer readable storage medium Download PDF

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Publication number
CN108391022A
CN108391022A CN201810148314.4A CN201810148314A CN108391022A CN 108391022 A CN108391022 A CN 108391022A CN 201810148314 A CN201810148314 A CN 201810148314A CN 108391022 A CN108391022 A CN 108391022A
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CN
China
Prior art keywords
user
step
incoming call
banquet
attending
Prior art date
Application number
CN201810148314.4A
Other languages
Chinese (zh)
Inventor
李永平
高凌云
牛华
李长缤
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平安科技(深圳)有限公司
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Application filed by 平安科技(深圳)有限公司 filed Critical 平安科技(深圳)有限公司
Priority to CN201810148314.4A priority Critical patent/CN108391022A/en
Publication of CN108391022A publication Critical patent/CN108391022A/en

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Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232Call distribution algorithms
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/436Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements

Abstract

The invention discloses a kind of call processing method, electronic device and computer readable storage medium, this method includes:Step 01, the call-in message for acquiring incoming call user;Step 02 judges whether the user is validated user according to the call-in message of incoming call user, and 03 is then entered step if validated user, if not validated user, then rejection;Step 03, the information data for acquiring incoming call user;Step 04 carries out priority classification according to the information data of the user to user, and step 05 judges whether the user is high-priority users, if then entering step 06, if it is not, then entering step 07;The high-priority users are distributed to high priority and are attended a banquet by step 06, and are sent electricity and reminded to end operation interface of attending a banquet;The user is distributed to respective priority and is attended a banquet by step 07, waits for connection of attending a banquet.It can effectively improve the response speed attended a banquet using this method, improve customer experience.

Description

A kind of call processing method, electronic device and computer readable storage medium

Technical field

The present invention relates to call process fields, and in particular to a kind of call processing method, electronic device and computer-readable Storage medium.

Background technology

Incoming call distributing center in the prior art is when receiving client's incoming call request, according to the essential information of the client to visitor Family is grouped, and assigns them to that matching degree is highest to attend a banquet according to grouping situation, is in idle condition if this is attended a banquet, It can prepare related service material while accessing incoming call request, if this, which is attended a banquet, is handling business or the progress of other clients Other page operations are then easy to cause and ignore incoming call request, are in so as to cause the incoming call and fall into a long wait state, cause visitor Family experience declines.

Invention content

The purpose of the present invention is to provide a kind of call processing method, electronic device and computer readable storage medium, And then problems of the prior art are overcome to a certain extent.

The present invention is to solve above-mentioned technical problem by following technical proposals:

The invention discloses a kind of call processing methods, include the following steps:

Step 01, the call-in message for acquiring incoming call user, the call-in message includes incoming call, duration, calling Frequency;

Step 02 judges whether the user is validated user according to the call-in message of incoming call user, if validated user 03 is then entered step, if not validated user, then rejection;

Step 03, the information data for acquiring incoming call user, described information data include personal information data, the assets of user Data;

Step 04 carries out priority classification according to the information data of the user to user,

Step 05 judges whether the user is high-priority users, if then entering step 06, if it is not, then entering step Rapid 07;

The high-priority users are distributed to high priority and are attended a banquet by step 06, and are sent electricity and reminded to the end behaviour that attends a banquet Make interface;

The user is distributed to respective priority and is attended a banquet by step 07, waits for connection of attending a banquet.

Further, step 02 includes:If incoming call is number or the incoming call request of the registered registration of system database Duration is more than T seconds or calling frequency is more than n times/hour, then the user is validated user.

Further, in step 04, according to the personal credit score value of the personal information data assessment user of user, if described The annual income of user be more than 500,000 or personal credit score value more than first threshold be high-priority users.

Further, step 06 includes:

Step 06-1, high priority is attended a banquet in garbled data library;

Step 06-2, judge the high priority attend a banquet it is whether idle, if idle, direct connection phone, if not idle, Then enter step 06-3;

Step 06-3, call reminding is sent to task list latest position of attending a banquet;

Step 06-4, incoming call counting-down reminding is sent to end operation interface of attending a banquet, and prompting is attended a banquet auto-pickup after t seconds Subscriber phone.

Step 06-5, judge to attend a banquet whether in t seconds answer subscriber phone, if answering, terminate to remind, if not answering, Then auto-pickup subscriber phone, and preserve existing operation of attending a banquet.

Further, step 07 includes:

Step 07-1, low priority is attended a banquet in garbled data library;

Step 07-2, it whether idle attends a banquet described in judgement, if idle, connects, if not idle, enter step immediately 07-3;

Step 07-3, counting-down reminding is sent to operation interface of attending a banquet, and prompting, which is attended a banquet, to be terminated existing operation and connect in N seconds Logical subscriber phone.

The invention also discloses a kind of electronic device, including memory and processor, the memory is located for storing The incoming call handling system that device executes is managed, the incoming call handling system includes:

Data acquisition module, the information data for acquiring incoming call user, described information data include the personal letter of user Cease data, asset data, calling frequency, incoming call, duration;

User's Effective judgement module, for judging whether the user is to have according to the information data of the incoming call user Effectiveness family;

User's sort module, for carrying out priority classification to the user according to the information data of user;

It attends a banquet distribution module, attends a banquet for being distributed the user to matching unitedly according to preset matching rule;

Incoming call top set module, for sending incoming call handling prompting to attending a banquet, and at the incoming call described in the auto-pickup after T seconds Manage the phone of user.

Further, the distribution module of attending a banquet includes:First distribution sub module and the second distribution sub module, described first Distribution sub module to high-priority users for carrying out distribution of attending a banquet;Second distribution sub module, for low priority user into Row distribution.

Further, the incoming call handling system further includes auto-pickup module, for start incoming call top set pattern it Auto-pickup subscriber phone afterwards.

Further, the auto-pickup module includes incoming call handling submodule, counting-down reminding submodule and incoming call Auto-pickup submodule, the incoming call handling submodule for send incoming call handling remind to attend a banquet end operation interface, it is described fall Time reminding submodule is used to start auto-pickup countdown, the incoming call auto-pickup submodule after sending incoming call handling and reminding Block is used to automatically access the phone of incoming call user after counting-down reminding.

The present invention also provides a kind of computer readable storage medium, incoming call is stored in the computer readable storage medium Processing system, the incoming call handling system can be performed by least one processors, so that at least one processor executes The step of above-mentioned call processing method.

The beneficial effects of the present invention are:By the way that incoming call handling function is arranged, it is possible to prevente effectively from being handled because attending a banquet Other business and the incoming call request for ignoring user, decline, business efficiency reduces, while being arranged at incoming call so as to cause customer experience Reason and counting-down reminding, can effectively remind timely listening user phone of attending a banquet, avoid because unexpected accessing user's phone without Understanding the basic condition of client causes service quality to decline.

Description of the drawings

Fig. 1 shows the flow chart of one embodiment of call processing method of the present invention.

Fig. 2 shows the flow charts of the another embodiment of call processing method of the present invention.

Fig. 3 shows the flow chart of the another embodiment of call processing method of the present invention.

Fig. 4 shows the program module schematic diagram of one embodiment of incoming call handling system of the present invention.

Fig. 5 shows the program module schematic diagram of the another embodiment of incoming call handling system of the present invention.

Fig. 6 shows the program module schematic diagram of the another embodiment of incoming call handling system of the present invention.

Fig. 7 shows the hardware structure schematic diagram of one embodiment of electronic device of the present invention.

Specific implementation mode

Embodiment one

Refering to fig. 1-3, it shows a kind of call processing method, includes the following steps:

Step 01, the call-in message of incoming call user is acquired, the call-in message includes incoming call, duration, calling Frequency.

For the call-in message of acquisition incoming call user for judging whether the user is validated user, the acquisition of call-in message can It is carried out by information acquisition module, after acquisition module collects incoming call, is exhaled according to described in the Gather Number system Enter the historical record of number, including the calling frequency of the number and per call duration.

Step 02, judge whether the user is validated user according to the call-in message of incoming call user, if validated user 03 is then entered step, if not validated user, then rejection.

In the step, user's Effective judgement module judges whether the user is effective according to collected call-in message User asks the duration to be more than T seconds or call frequently if incoming call is the number of the registered registration of system database or incoming call Rate is more than n times/hour, then the user is validated user, and the inactive users can be passed through conversely, being then inactive users Voice prompt or word guide user to register.

Step 03, the information data for acquiring incoming call user, described information data include personal information data, the assets of user Data.

In this step, data acquisition module can be inputted by automatic speech prompting user or inquire mechanism by third party The acquisition of data is carried out, wherein personal information data include age, occupation, educational background, and asset data includes the annual income of user.It is a The acquisition of people's information data and asset data distributes accordingly for distinguishing different grades of user, and for different grades of user Grade is attended a banquet, in order to provide specific aim, efficient service.

Step 04, priority classification is carried out to user according to the information data of the user.

In this embodiment, priority classification is carried out to the user according to the asset data that incoming call user provides, if institute It is high-priority users that the annual income for stating user, which is more than 500,000,.

In other embodiments, also priority classification, root can be carried out to the user according to the personal information data of user According to the personal credit score value of the personal information data assessment user of the user, if the personal credit score value of user is more than the first threshold Value is high-priority users.

Wherein, priority classification is carried out to user according to the personal information data in the user information data, it is specific to wrap It includes and data assessment is carried out to user according to the age information of user, occupational information and academic information, form the age point of user Value x, professional score value y, academic score value z.

Wherein, above-mentioned score value can be divided into 5 grades by 1,2,3,4,5 point, specifically, for professional score value, be under the jurisdiction of enterprise The professional score value of cause or civil servant are 5 points, and foreign enterprise, the private enterprise are 4 points, and self-employed worker is 3 points, and liberal profession is 2 Point, the division as age score value and academic score value can also be divided according to the statistical data of actual user.

The personal credit score value Σ of user is calculated according to the age score value x of user, professional score value y, academic score value z.

According to the age score value of user, professional score value and academic score value, by the annual income score value, age score value, duty Industry score value and academic score value are multiplied by the credit scoring Σ for being added to obtain the user after respective weight again.That is Σ=α * x+ β * Y+ γ * z, wherein α, β, γ are respectively the weight of age score value x, professional score value y, academic score value z, and the value of α, β, γ are according to each The demand of department is adjusted.

Step 05 judges whether the user is high-priority users, if then entering step 06, if it is not, then entering step Rapid 07.

Judge whether the incoming call user is high-priority users according to the annual income of incoming call user or personal credit score value, In the step, high-priority users are filtered out for distribution of targetedly being attended a banquet, are provided for high level user more high-quality Service.And for the user of other ranks, then such user is distributed to attending a banquet for common grade and provides service by distribution system.

The high-priority users are distributed to high priority and are attended a banquet by step 06, and are sent electric treatment and reminded to attending a banquet Hold operation interface.

Step 06-1, high priority is attended a banquet in garbled data library.

Specific grade separation of attending a banquet can be classified by the service integration attended a banquet, and service integration scoring is more than the Two threshold values are that A classes are attended a banquet, and service integration scoring is that B classes are attended a banquet between second threshold, third threshold value, and service integration is commented It is that C classes are attended a banquet to divide less than the 4th threshold value, and wherein A classes are attended a banquet attends a banquet for high priority, and C classes are attended a banquet attends a banquet for low priority, the Depending on the historical statistical data for the service integration scoring attended a banquet, centre-seated service integration is commented for two threshold values, third threshold value Point calculation formula be:

Wherein,

F (x, y, z ...) it is business skill value function of attending a banquet;

N is total number of persons of attending a banquet;

xi,yi,ziRespectively represent portfolio of attending a banquet, user's scoring, response time;

Respectively represent portfolio average value of attending a banquet, user's grade average, response time average value;

ΔxyzRespectively represent portfolio processing dimension of attending a banquet, user scores and handles dimension, response time dimension;

kx,ky,kzDifferent performance assessment criteria weight coefficients are respectively represented, are selected generally according to each department's demand.

Step 06-2, judge the high priority attend a banquet it is whether idle, if idle, direct connection phone, if not idle, Then enter step 06-3.

Step 06-3, call reminding is sent to task list latest position of attending a banquet.

Step 06-4, incoming call counting-down reminding is sent to end operation interface of attending a banquet, and prompting is attended a banquet auto-pickup after t seconds Subscriber phone.Wherein t can 5~10s of value.

Step 06-5, judge to attend a banquet whether in t seconds answer subscriber phone, if answering, terminate to remind, if not answering, Then auto-pickup subscriber phone, and preserve existing operation of attending a banquet.

The user is distributed to respective priority and is attended a banquet by step 07, waits for connection of attending a banquet.

Step 07-1, low priority is attended a banquet in garbled data library;

Step 07-2, it whether idle attends a banquet described in judgement, if idle, connects, if not idle, enter step immediately 07-3;

Step 07-3, counting-down reminding is sent to operation interface of attending a banquet, and prompting, which is attended a banquet, to be terminated existing operation and connect in N seconds Logical subscriber phone.Wherein N can value 30-60s.

Embodiment two

Refering to Fig. 4-6, a kind of incoming call handling system 20 is shown, in the present embodiment, incoming call handling system 20 is divided At one or more program modules, one or more program module is stored in storage medium, and by one or more It manages performed by device, to complete the present invention.The so-called program module of the present invention is the series of computation for referring to complete specific function Machine program instruction section is more suitable for describing implementation procedure of the incoming call handling system 20 in storage medium than program itself, retouch below The function of each program module of the present embodiment will specifically be introduced by stating:

Data acquisition module 201, the information data for acquiring incoming call user, described information data include the individual of user Information data, asset data, calling frequency, incoming call, duration;The data acquisition module can be by acquiring user terminal Voice, input word are acquired, or inquire the acquisition that mechanism connect progress data with third party by interface, wherein personal letter It includes age, occupation, educational background to cease data, and asset data includes the annual income of user, and the information data of the user is sent To user's Effective judgement module.

User's Effective judgement module 202, for whether judging the user according to the information data of the incoming call user For validated user, whether unanimously judge whether the user has according to the user data in the information data and system of the user Effectiveness family, whether the phone by inquiring the user is registered in system, if being registered in system, for validated user, if It is not enrolled in system not being then validated user.

User's sort module 203, for carrying out priority classification to the user according to the information data of user, according to institute It states the annual income information in user information data, age information, occupational information and academic information and preferential fraction is carried out to user Class, and class indication is formed, corresponding different priorities.

Distribution module of attending a banquet 204 is attended a banquet for being distributed the user to matching unitedly according to preset matching rule;

Top set of sending a telegram here module 205 for sending incoming call handling prompting to attending a banquet, and is come described in the auto-pickup after T seconds The phone of electric treatment user.

In another embodiment, the distribution module 204 of attending a banquet includes:First distribution sub module 2041 and second is distributed Submodule 2042, first distribution sub module 2041 to high-priority users for carrying out distribution of attending a banquet;Second distribution submodule Block 2042, for being allocated to low priority user.

In another embodiment, the incoming call handling system further includes auto-pickup module 206, for starting incoming call Auto-pickup subscriber phone after top set pattern.

The auto-pickup module 206 includes incoming call handling submodule 2061, counting-down reminding submodule 2062 and exhales Enter auto-pickup submodule 2063, the incoming call handling submodule 2061 is reminded for sending incoming call handling to end operation circle of attending a banquet Face, the counting-down reminding submodule 2062 is used to after sending incoming call handling and reminding start auto-pickup countdown, described to exhale Enter phone of the auto-pickup submodule 2063 for automatically accessing incoming call user after counting-down reminding.

Embodiment three

Refering to Fig. 7, the present embodiment provides a kind of electronic devices.It is that the hardware structure of one embodiment of electronic device of the present invention shows It is intended to.In the present embodiment, the electronic device 2 be it is a kind of can be according to the instruction for being previously set or storing, automatically into line number Value calculates and/or the equipment of information processing.For example, it may be smart mobile phone, tablet computer, laptop, desktop computer, Rack-mount server, blade server, tower server or Cabinet-type server (including independent server or multiple The server cluster that server is formed) etc..As shown, the electronic device 2 includes at least, but it is not limited to, can passes through and be System bus is in communication with each other connection memory 21, processor 22, network interface 23 and incoming call handling system 20.Wherein:

The memory 21 includes at least a type of computer readable storage medium, and the readable storage medium storing program for executing includes Flash memory, hard disk, multimedia card, card-type memory (for example, SD or DX memories etc.), random access storage device (RAM), it is static with Machine accesses memory (SRAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), may be programmed only Read memory (PROM), magnetic storage, disk, CD etc..In some embodiments, the memory 21 can be the electricity The storage inside module of sub-device 2, for example, the electronic device 2 hard disk or memory.In further embodiments, the memory 21 can also be the External memory equipment of the electronic device 2, such as the plug-in type hard disk being equipped on the electronic device 2, intelligence Storage card (Smart Media Card, SMC), secure digital (Secure Digital, SD) card, flash card (Flash Card) Deng.Certainly, the memory 21 can also both include the storage inside module of the electronic device 2 or be set including its external storage It is standby.In the present embodiment, the memory 21 is installed on the operating system and types of applications of the electronic device 2 commonly used in storage Software, for example, the incoming call handling system 20 program code etc..In addition, the memory 21 can be also used for temporarily storing The Various types of data that has exported or will export.

The processor 22 can be in some embodiments central processing unit (Central Processing Unit, CPU), controller, microcontroller, microprocessor or other data processing chips.The processor 22 is commonly used in the control electricity The overall operation of sub-device 2, such as execute and carry out data interaction with the electronic device 2 or communicate relevant control and processing Deng.In the present embodiment, the processor 22 is for running the program code stored in the memory 21 or processing data, example Incoming call handling system 20 as described in running.

The network interface 23 may include radio network interface or wired network interface, which is commonly used in Communication connection is established between the electronic device 2 and other electronic devices.For example, the network interface 23 is used to incite somebody to action by network The electronic device 2 is connected with exterior terminal, between the electronic device 2 and exterior terminal establish data transmission channel and Communication connection etc..The network can be intranet (Intranet), internet (Internet), global system for mobile telecommunications system Unite (Global System of Mobile communication, GSM), wideband code division multiple access (Wideband Code Division Multiple Access, WCDMA), 4G networks, 5G networks, bluetooth (Bluetooth), Wi-Fi etc. is wireless or has Gauze network.

It should be pointed out that Fig. 7 illustrates only the electronic device with component 20-23, it should be understood that simultaneously should not Realistic to apply all components shown, the implementation that can be substituted is more or less component.

In the present embodiment, the incoming call handling system 20 being stored in memory 21 can also be divided into one or The multiple program modules of person, one or more of program modules are stored in memory 21, and are handled by one or more Device (the present embodiment is processor 22) is performed, to complete the present invention.

For example, Fig. 4 shows the program module schematic diagram of 20 first embodiment of incoming call handling system, the embodiment In, it is described that data acquisition module 201 can be divided into based on incoming call handling system 20, user's Effective judgement module 202, used Family sort module 203, distribution module of attending a banquet 204, incoming call top set module 205.Wherein, the so-called program module of the present invention refers to energy The series of computation machine program instruction section for enough completing specific function exists than program more suitable for describing the incoming call handling system 20 Implementation procedure in the electronic device 2.The concrete function of described program module 201-205 has in embodiment two to be retouched in detail It states, details are not described herein.

Example IV

The present embodiment provides a kind of computer readable storage medium, it is stored on the computer readable storage medium described next Electric treatment system 20, the incoming call handling system 20 realize above-mentioned call processing method or electricity when being executed by one or more processors The operation of sub-device.

Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side Method can add the mode of required general hardware platform to realize by software, naturally it is also possible to by hardware, but in many cases The former is more preferably embodiment.

It these are only the preferred embodiment of the present invention, be not intended to limit the scope of the invention, it is every to utilize this hair Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills Art field, is included within the scope of the present invention.

Claims (10)

1. a kind of call processing method, includes the following steps:
Step 01, the call-in message for acquiring incoming call user, the call-in message includes incoming call, duration, calling frequency;
Step 02 judges whether the user is validated user according to the call-in message of incoming call user, if validated user then into Enter step 03, if not validated user, then rejection;
Step 03, the information data for acquiring incoming call user, described information data include the personal information data of user, assets number According to;
Step 04 carries out priority classification according to the information data of the user to user;
Step 05 judges whether the user is high-priority users, if then entering step 06, if it is not, then entering step 07;
The high-priority users are distributed to high priority and are attended a banquet by step 06, and are sent electricity and reminded to end operation circle of attending a banquet Face;
The user is distributed to respective priority and is attended a banquet by step 07, waits for connection of attending a banquet.
2. according to the method described in claim 1, it is characterized in that, step 02 includes:If incoming call be system database The number of registration or incoming call request duration are more than T second or calling frequency more than n times/hour, then the user is has Effectiveness family.
3. according to the method described in claim 1, it is characterized in that, in step 04, according to the personal information data assessment of user The personal credit score value of user, if the annual income of the user is more than 500,000 or personal credit score value is more than first threshold For high-priority users.
4. according to the method described in claim 1, it is characterized in that, step 06 includes:
Step 06-1, high priority is attended a banquet in garbled data library;
Step 06-2, judge the high priority attend a banquet it is whether idle, if idle, direct connection phone, if not idle, into Enter step 06-3;
Step 06-3, call reminding is sent to task list latest position of attending a banquet;
Step 06-4, incoming call counting-down reminding is sent to end operation interface of attending a banquet, and prompting is attended a banquet auto-pickup user after t seconds Phone.
Step 06-5, judge to attend a banquet whether in t second answer subscriber phone, if answering, terminate to remind, if not answering, oneself Dynamic listening user phone, and preserve existing operation of attending a banquet.
5. according to the method described in claim 1, it is characterized in that, step 07 includes:
Step 07-1, low priority is attended a banquet in garbled data library;
Step 07-2, it whether idle attends a banquet described in judgement, if idle, connects immediately, if not idle, enter step 07-3;
Step 07-3, counting-down reminding is sent to operation interface of attending a banquet, and prompting, which is attended a banquet, to be terminated existing operation in N seconds and connect use Family phone.
6. a kind of electronic device, including memory and processor, which is characterized in that the memory is held for storing by processor Capable incoming call handling system, the incoming call handling system include:
Data acquisition module, the information data for acquiring incoming call user, described information data include the personal information number of user According to, asset data, calling frequency, incoming call, the duration;
User's Effective judgement module, for judging whether the user is effective according to the information data of the incoming call user Family;
User's sort module, for carrying out priority classification to the user according to the information data of user;
It attends a banquet distribution module, attends a banquet for being distributed the user to matching unitedly according to preset matching rule;
Incoming call top set module, for sending incoming call handling prompting to attending a banquet, and the incoming call handling described in the auto-pickup after T seconds is used The phone at family.
7. electronic device according to claim 6, which is characterized in that the distribution module of attending a banquet includes:First distribution Module and the second distribution sub module, first distribution sub module to high-priority users for carrying out distribution of attending a banquet;Second point Sub-module, for being allocated to low priority user.
8. electronic device according to claim 6, which is characterized in that the incoming call handling system further includes auto-pickup mould Block, for the auto-pickup subscriber phone after starting incoming call top set pattern.
9. electronic device according to claim 8, the auto-pickup module includes that incoming call handling submodule, countdown carry Awake submodule and incoming call auto-pickup submodule, the incoming call handling submodule are reminded for sending incoming call handling to end of attending a banquet Operation interface, the counting-down reminding submodule is used to after sending incoming call handling and reminding start auto-pickup countdown, described Incoming call auto-pickup submodule is used to automatically access the phone of incoming call user after counting-down reminding.
10. a kind of computer readable storage medium, which is characterized in that be stored at incoming call in the computer readable storage medium Reason system, the incoming call handling system can be performed by least one processors, so that at least one processor executes such as The step of call processing method described in any one of claim 1-5.
CN201810148314.4A 2018-02-13 2018-02-13 A kind of call processing method, electronic device and computer readable storage medium CN108391022A (en)

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