CN109246322A - A kind of information processing method and system - Google Patents
A kind of information processing method and system Download PDFInfo
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- CN109246322A CN109246322A CN201810857993.2A CN201810857993A CN109246322A CN 109246322 A CN109246322 A CN 109246322A CN 201810857993 A CN201810857993 A CN 201810857993A CN 109246322 A CN109246322 A CN 109246322A
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- scene
- interrupted
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- user
- background server
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
Abstract
The application provides a kind of information processing method and system, this method comprises: the background server obtains user data to be interrupted；The user data is pushed to the outer calling platform by the background server；The outer calling platform is updated outgoing call user list according to the user data received；The outer calling platform carries out automatic outer call according to updated outgoing call user list, can be interrupted to outgoing call user again is not needed by the above method, is conducive to the hit rate for improving automatic outer call.
Description
Technical field
This application involves field of computer technology more particularly to a kind of information processing method and systems.
Background technique
Currently, can use outer calling platform, the automatic outer call of user is carried out.But in some cases, due to the change of situation
Change, outgoing call certain user again is not needed, so needing interrupt mechanism.After user is interrupted, there is no need to be directed to these use again
Family carries out outgoing call to recommend business, it is therefore desirable to a kind of interrupt mechanism of the automatic outer call for this kind of user.
Summary of the invention
In view of this, this application provides a kind of information processing method and system, to be carried out to the user for not needing outgoing call
It interrupts.
Specifically, the application is achieved by the following technical solution:
In a first aspect, this application provides a kind of information processing method, the method apply include background server and
In the system of outer calling platform, which comprises
The background server obtains user data to be interrupted；
The user data is pushed to the outer calling platform by the background server；
The outer calling platform is updated outgoing call user list according to the user data received；
The outer calling platform carries out automatic outer call according to the updated outgoing call user list.
Optionally, the background server obtains user data to be interrupted, comprising:
The background server obtains the scene for needing to interrupt；
The background server determines the user data to be interrupted according to the scene for needing to interrupt.
Optionally, the background server determines the user data to be interrupted according to the scene for needing to interrupt,
Include:
When the scene that the needs interrupt is actively to seek advice from scene, the background server is got when seeking advice from this
User data as the user data to be interrupted；
When it is described to need the scene interrupted be to handle on line business scenario when, use that the background server inputs user
User data is as the user data to be interrupted.
Optionally,
It is described actively to seek advice from corresponding scene when scene includes user's active call；
The business scenario of handling on line includes handling on line corresponding scene when car insurance business.
Optionally,
When the scene that the needs interrupt is actively to seek advice from scene, the user data to be interrupted includes the electricity of user
Talk about number and for indicating that scene is the scene information for actively seeking advice from scene；
When the scene that the needs interrupt is to handle on line business scenario, the user data to be interrupted includes user
The telephone number of input, license plate number and for indicating that scene is to handle on line the scene information of business scenario.
Second aspect, this application provides a kind of information processing systems, and the system comprises background server and outgoing call are flat
Platform；
The background server, for obtaining user data to be interrupted；
The background server, for the user data to be pushed to the outer calling platform；
The outer calling platform, for being updated according to the user data received to outgoing call user list；
The outer calling platform, for carrying out automatic outer call according to the updated outgoing call user list.
Optionally, in the background server for being specifically used for when obtaining user data to be interrupted:
The background server obtains the scene for needing to interrupt；
The background server determines the user data to be interrupted according to the scene for needing to interrupt.
Optionally, it is used to determine the use to be interrupted according to the scene for needing to interrupt in the background server
When user data, it is specifically used for:
When the scene that the needs interrupt is actively to seek advice from scene, the background server is got when seeking advice from this
User data as the user data to be interrupted；
When it is described to need the scene interrupted be to handle on line business scenario when, use that the background server inputs user
User data is as the user data to be interrupted.
Optionally,
It is described actively to seek advice from corresponding scene when scene includes user's active call；
The business scenario of handling on line includes handling on line corresponding scene when car insurance business.
Optionally,
When the scene that the needs interrupt is actively to seek advice from scene, the user data to be interrupted includes the electricity of user
Talk about number and for indicating that scene is the scene information for actively seeking advice from scene；
When the scene that the needs interrupt is to handle on line business scenario, the user data to be interrupted includes user
The telephone number of input, license plate number and for indicating that scene is to handle on line the scene information of business scenario.
Any one technical solution in above-mentioned technical proposal has the following beneficial effects:
In the embodiment of the present application, after user data to be interrupted being obtained in background server, background server is by the use
User data is pushed to outer calling platform, and outer calling platform is updated outgoing call user list according to the user data, so that outgoing call is flat
Platform carries out automatic outer call according to updated outgoing call user list, does not need to carry out again since user data to be interrupted is corresponding outer
The user exhaled, outer calling platform is according to outgoing call user list outgoing call user, therefore outer calling platform is according to user data pair to be interrupted
It no longer include the corresponding use of user data to be interrupted in updated outgoing call user list after outgoing call user list is updated
Family, therefore can be interrupted to outgoing call user again is not needed by the above method.
Detailed description of the invention
Fig. 1 is a kind of flow diagram of information processing method provided by the present application；
Fig. 2 is the flow diagram of another information processing method provided by the present application；
Fig. 3 is a kind of structural schematic diagram of information processing system provided by the present application；
Fig. 4 is the flow diagram of another information processing method provided by the present application；
Fig. 5 is a kind of structural schematic diagram of background server provided by the present application；
Fig. 6 is the flow diagram of another information processing method provided by the present application；
Fig. 7 is a kind of structural schematic diagram of outer calling platform provided by the present application；
Fig. 8 is the structural schematic diagram of another background server provided by the present application；
Fig. 9 is the structural schematic diagram of the outer calling platform of another kind provided by the present application.
Specific embodiment
Example embodiments are described in detail here, and the example is illustrated in the accompanying drawings.Following description is related to
When attached drawing, unless otherwise indicated, the same numbers in different drawings indicate the same or similar elements.Following exemplary embodiment
Described in embodiment do not represent all embodiments consistent with the application.On the contrary, they be only with it is such as appended
The example of the consistent device and method of some aspects be described in detail in claims, the application.
It is only to be not intended to be limiting the application merely for for the purpose of describing particular embodiments in term used in this application.
It is also intended in the application and the "an" of singular used in the attached claims, " described " and "the" including majority
Form, unless the context clearly indicates other meaning.It is also understood that term "and/or" used herein refers to and wraps
It may be combined containing one or more associated any or all of project listed.
Depending on context, word as used in this " if " can be construed to " ... when " or " when ...
When " or " in response to determination ".
Fig. 1 is a kind of flow diagram of information processing method provided by the present application, and it is including that backstage takes that this method, which is applied,
In the system of business device and outer calling platform, method includes the following steps:
101, the background server obtains user data to be interrupted.
102, the user data is pushed to the outer calling platform by the background server.
103, the outer calling platform is updated outgoing call user list according to the user data received.
104, the outer calling platform carries out automatic outer call according to the updated outgoing call user list.
Specifically, the corresponding user for not needing to carry out outgoing call again of user data to be interrupted, i.e., user data to be interrupted
For the user data for no longer carrying out automatic outer call, after background server obtains above-mentioned user data, in order to make outer calling platform not
Outgoing call is carried out to the corresponding user of above-mentioned user data again, above-mentioned user data is sent to outer calling platform by background server, with
Just outer calling platform carries out the update of outgoing call user list according to above-mentioned user data, and then outer calling platform can be according to updated
User list carries out automatic outer call, corresponding due in updated outgoing call user list no longer including user data to be interrupted
User, so outer calling platform when carrying out automatic outer call according to updated outgoing call user list, only continues needs outer
The user exhaled initiates calling, interrupts to the user for not needing outgoing call again, to be conducive to improve the hit rate of automatic outer call.
It should be noted that background server and outer calling platform can be set in same equipment, can also be provided separately,
Specific set-up mode can be set according to actual needs, be not specifically limited herein.
It needs to be noted again that, outgoing call user list also can store in background server, and background server is obtaining
To after user data to be interrupted, directly outgoing call user list is updated, after server update, can will be updated
Outgoing call user list afterwards is sent to outer calling platform, so that outer calling platform carries out outside automatic according to the outgoing call user list received
It exhales, concrete implementation mode can be set according to actual needs, be not specifically limited herein.
Fig. 2 is the flow diagram of another information processing method provided by the present application, as shown in Fig. 2, executing step
When 101, it can be realized by following steps:
201, the background server obtains the scene for needing to interrupt.
202, the background server determines the user data to be interrupted according to the scene for needing to interrupt.
Specifically, the scene information for needing to interrupt can be configured in background server in advance, background server can week
The scene of phase property interrupted as needed obtains the user data generated in this period, then determines the use according to user data
Whether user data is user data to be interrupted.In practical application, the above-mentioned period be can be set to 1 minute.
In a feasible embodiment, the scene for needing to interrupt includes: actively to seek advice from scene and network is handled on line
Business scenario.
In a feasible embodiment, when determining that scene to be interrupted is actively to seek advice from scene and network is handled on line
After business scenario, when executing step 202, when the scene that the needs interrupt is actively to seek advice from scene, the background service
The user data got when device seeks advice from this is as the user data to be interrupted；When the scene that the needs interrupt is
When handling on line business scenario, the user data that the background server inputs user is as the number of users to be interrupted
According to.
Specifically, when it is preset it is to be interrupted move consulting scene based on the scene and when network handles on line business scenario, after
Platform server can be determined whether according to current scene actively to seek advice from scene or handling on line business scenario, based on scene
When dynamic consulting scene, the content of this available call of background server, and the content seeked advice from according to this, get user
Data, and the user data that will acquire, as user data to be interrupted, when scene is to handle on line business scenario, backstage is taken
Be engaged in the available user data inputted during this handles on line business to user of device, and the user that user is inputted
Data are as user data to be interrupted.
It is described actively to seek advice from corresponding scene when scene includes user's active call in a feasible embodiment；
The business scenario of handling on line includes handling on line corresponding scene when car insurance business.
It is described in when the scene that the needs interrupt is actively to seek advice from scene in a feasible embodiment
Disconnected user data includes the telephone number of user and the scene information for indicating scene actively to seek advice from scene；When the need
The scene to be interrupted is when handling on line business scenario, the user data to be interrupted include user's input telephone number,
License plate number and for indicating that scene is to handle on line the scene information of business scenario.
Specifically, actively seeking advice under scene, the active call of user can be received, can recorde the phone of lower user at this time
Number and scene information when user's active call (i.e. corresponding scene), in this way, background server according to the information of record and
The scene information for needing to interrupt judges whether the user is user to be interrupted.It handles on line under business scenario, such as car insurance
Business can receive the telephone number or license plate number of user's input, in this way, phone of the background server according to the user of input
Number or license plate number, scene information (i.e. network handles on line business scenario), in this way, information of the background server according to record
And the scene information interrupted is needed to judge whether the user is user to be interrupted.
In a feasible embodiment, background server can obtain to be interrupted after determining user to be interrupted
The corresponding user data of user, then background server can be by the interface between outer calling platform, by user to be interrupted
Data, as telephone number pushes to outer calling platform, it should be noted that user data includes but is not limited to the phone number of user
Code, concrete condition can be configured according to actual needs, for example, if user has paid close attention to the public platform of outer calling platform, it is a
People's information can pay close attention to the user name of the public platform.
In a feasible embodiment, after user data to be interrupted is received in outer calling platform, outer calling platform root
Outgoing call user list is updated according to the user data to be interrupted received, for example, outer calling platform can be in outgoing call user
By the record deletion comprising the user data to be interrupted in list, alternatively, outer calling platform can also be in outgoing call user list
By comprising the user data to be interrupted, labeled as failure, specific update mode is not specifically limited herein, and outer calling platform is external
After exhaling user list to update, automatic outer call is carried out according to updated outgoing call user list, in this manner it is possible to avoid to needs
The automatic outer call of the user data of interruption, to be conducive to improve the hit rate of automatic outer call.
Fig. 3 is a kind of structural schematic diagram of information processing system provided by the present application, as shown in figure 3, after the system includes
Platform server 31 and outer calling platform 32；
The background server 31, for obtaining user data to be interrupted；
The background server 31, for the user data to be pushed to the outer calling platform 32；
The outer calling platform 32, for being updated according to the user data received to outgoing call user list；
The outer calling platform 32, for carrying out automatic outer call according to the updated outgoing call user list.
In a feasible embodiment, when the background server 31 is used to obtain user data to be interrupted,
It is specifically used for:
The background server 31 obtains the scene for needing to interrupt；
The background server 31 determines the user data to be interrupted according to the scene for needing to interrupt.
In a feasible embodiment, it is used in the background server 31 according to the scene for needing to interrupt,
When determining the user data to be interrupted, it is specifically used for:
When the scene that the needs interrupt is actively to seek advice from scene, the background server is got when seeking advice from this
User data as the user data to be interrupted；
When it is described to need the scene interrupted be to handle on line business scenario when, use that the background server inputs user
User data is as the user data to be interrupted.
It is described actively to seek advice from corresponding scene when scene includes user's active call in a feasible embodiment；
The business scenario of handling on line includes handling on line corresponding scene when car insurance business.
It is described in when the scene that the needs interrupt is actively to seek advice from scene in a feasible embodiment
Disconnected user data includes the telephone number of user and the scene information for indicating scene actively to seek advice from scene；When the need
The scene to be interrupted is when handling on line business scenario, the user data to be interrupted include user's input telephone number,
License plate number and for indicating that scene is to handle on line the scene information of business scenario.
About the system in above-described embodiment, background server 31 and outer calling platform 32 have executed the concrete mode of operation
It is described in detail in the embodiment of the method, no detailed explanation will be given here.
In the embodiment of the present application, after user data to be interrupted being obtained in background server, background server is by the use
User data is pushed to outer calling platform, and outer calling platform is updated outgoing call user list according to the user data, so that outgoing call is flat
Platform carries out automatic outer call according to updated outgoing call user list, does not need to carry out again since user data to be interrupted is corresponding outer
The user exhaled, outer calling platform is according to outgoing call user list outgoing call user, therefore outer calling platform is according to user data pair to be interrupted
It no longer include the corresponding use of user data to be interrupted in updated outgoing call user list after outgoing call user list is updated
Family, therefore can be interrupted to outgoing call user again is not needed by the above method.
Fig. 4 is the flow diagram of another information processing method provided by the present application, and this method is executed in background service
Device, as shown in figure 4, method includes the following steps:
401, user data to be interrupted is obtained.
402, the user data is pushed to the outer calling platform.
Concrete mode about the method in above-described embodiment has carried out in detail in the embodiment of the method
Description, no detailed explanation will be given here.
In the embodiment of the present application, after user data to be interrupted being obtained in background server, background server is by the use
User data is pushed to outer calling platform, and outer calling platform is updated outgoing call user list according to the user data, so that outgoing call is flat
Platform carries out automatic outer call according to updated outgoing call user list, does not need to carry out again since user data to be interrupted is corresponding outer
The user exhaled, outer calling platform is according to outgoing call user list outgoing call user, therefore outer calling platform is according to user data pair to be interrupted
It no longer include the corresponding use of user data to be interrupted in updated outgoing call user list after outgoing call user list is updated
Family, therefore can be interrupted to outgoing call user again is not needed by the above method.
Fig. 5 is a kind of structural schematic diagram of background server provided by the present application, as shown in figure 5, the background server
Include:
Acquiring unit 51, for obtaining user data to be interrupted
Transmission unit 52, for the user data to be pushed to the outer calling platform.
Concrete mode about the background server in above-described embodiment carries out in the embodiment of the method
Detailed description, no detailed explanation will be given here.
In the embodiment of the present application, after user data to be interrupted being obtained in background server, background server is by the use
User data is pushed to outer calling platform, and outer calling platform is updated outgoing call user list according to the user data, so that outgoing call is flat
Platform carries out automatic outer call according to updated outgoing call user list, does not need to carry out again since user data to be interrupted is corresponding outer
The user exhaled, outer calling platform is according to outgoing call user list outgoing call user, therefore outer calling platform is according to user data pair to be interrupted
It no longer include the corresponding use of user data to be interrupted in updated outgoing call user list after outgoing call user list is updated
Family, therefore can be interrupted to outgoing call user again is not needed by the above method.
Fig. 6 is the flow diagram of another information processing method provided by the present application, and this method is executed in outer calling platform,
Method includes the following steps:
601, the user data to be interrupted that background server is sent is received.
602, outgoing call user list is updated according to the user data.
603, automatic outer call is carried out according to the updated outgoing call user list.
Concrete mode about the method in above-described embodiment has carried out in detail in the embodiment of the method
Description, no detailed explanation will be given here.
In the embodiment of the present application, after user data to be interrupted being obtained in background server, background server is by the use
User data is pushed to outer calling platform, and outer calling platform is updated outgoing call user list according to the user data, so that outgoing call is flat
Platform carries out automatic outer call according to updated outgoing call user list, does not need to carry out again since user data to be interrupted is corresponding outer
The user exhaled, outer calling platform is according to outgoing call user list outgoing call user, therefore outer calling platform is according to user data pair to be interrupted
It no longer include the corresponding use of user data to be interrupted in updated outgoing call user list after outgoing call user list is updated
Family, therefore can be interrupted to outgoing call user again is not needed by the above method.
Fig. 7 is a kind of structural schematic diagram of outer calling platform provided by the present application, as shown in fig. 7, the outer calling platform includes:
Receiving unit 71, for receiving the user data to be interrupted of background server transmission.
Updating unit 72, for being updated according to the user data to outgoing call user list.
Outgoing call unit 73, for carrying out automatic outer call according to updated outgoing call user list.
Concrete mode about the outer calling platform in above-described embodiment carries out in the embodiment of the method
Detailed description, no detailed explanation will be given here.
In the embodiment of the present application, after user data to be interrupted being obtained in background server, background server is by the use
User data is pushed to outer calling platform, and outer calling platform is updated outgoing call user list according to the user data, so that outgoing call is flat
Platform carries out automatic outer call according to updated outgoing call user list, does not need to carry out again since user data to be interrupted is corresponding outer
The user exhaled, outer calling platform is according to outgoing call user list outgoing call user, therefore outer calling platform is according to user data pair to be interrupted
It no longer include the corresponding use of user data to be interrupted in updated outgoing call user list after outgoing call user list is updated
Family, therefore can be interrupted to outgoing call user again is not needed by the above method.
Fig. 8 is the structural schematic diagram of another background server provided by the present application, as shown in figure 8, background server
2000 may include following one or more components: processing component 2002, memory 2004, power supply module 2006, multimedia group
Part 2008, audio component 2010, the interface 2012 of input/output (I/O), sensor module 2014 and communication component 2016.
Processing component 2002 usually control background server 2000 integrated operation, such as with display, call, data
Communication, camera operation and record operate associated operation.Processing element 2002 may include one or more processors 2020
It executes instruction, to perform all or part of the steps of the methods described above.In addition, processing component 2002 may include one or more
A module, convenient for the interaction between processing component 2002 and other assemblies.For example, processing component 2002 may include multimedia mould
Block, to facilitate the interaction between multimedia component 2008 and processing component 2002.
Memory 2004 is configured as storing operation of various types of data to support background server 2000.These numbers
According to example include any application or method for being operated on background server 2000 instruction, contact data,
Telephone book data, message, picture, video etc..Memory 2004 can be set by any kind of volatibility or non-volatile memories
Standby or their combination is realized, such as static random access memory (SRAM), electrically erasable programmable read-only memory
(EEPROM), Erasable Programmable Read Only Memory EPROM (EPROM), programmable read only memory (PROM), read-only memory
(ROM), magnetic memory, flash memory, disk or CD.
Electric power assembly 2006 provides electric power for the various assemblies of background server 2000.Electric power assembly 2006 may include electricity
Management system, one or more power supplys and other are associated with electric power is generated, managed, and distributed for background server 2000
Component.
Multimedia component 2008 includes one output interface of offer between the background server 2000 and user
Screen.In some embodiments, screen may include liquid crystal display (LCD) and touch panel (TP).If screen includes touching
Panel is touched, screen may be implemented as touch screen, to receive input signal from the user.Touch panel includes one or more
Touch sensor is to sense the gesture on touch, slide, and touch panel.The touch sensor can not only sense touch or
The boundary of sliding action, but also detect duration and pressure associated with the touch or slide operation.In some implementations
In example, multimedia component 2008 includes a front camera and/or rear camera.When equipment 2000 is in operation mode,
Such as in a shooting mode or a video mode, front camera and/or rear camera can receive external multi-medium data.Each
Front camera and rear camera can be a fixed optical lens system or have focusing and optical zoom capabilities.
Audio component 2010 is configured as output and/or input audio signal.For example, audio component 2010 includes a wheat
Gram wind (MIC), when background server 2000 is in operation mode, when such as call mode, recording mode, and voice recognition mode, wheat
Gram wind is configured as receiving external audio signal.The received audio signal can be further stored in memory 2004 or warp
It is sent by communication component 2016.In some embodiments, audio component 2010 further includes a loudspeaker, for exporting audio letter
Number.
I/O interface 2012 provides interface, above-mentioned peripheral interface module between processing component 2002 and peripheral interface module
It can be keyboard, click wheel, button etc..These buttons may include, but are not limited to: home button, volume button, start button and
Locking press button.
Sensor module 2014 includes one or more sensors, for providing various aspects for background server 2000
Status assessment.For example, sensor module 2014 can detecte the state that opens/closes of background server 2000, the phase of component
To positioning, such as the component is the display and keypad of background server 2000, and sensor module 2014 can also detect
The position change of 2,000 1 components of background server 2000 or background server, user deposit with what background server 2000 contacted
Or be not present, the temperature change in 2000 orientation of background server or acceleration/deceleration and background server 2000.Sensor module
2014 may include proximity sensor, be configured to detect the presence of nearby objects without any physical contact.It passes
Sensor component 2014 can also include optical sensor, such as CMOS or ccd image sensor, for using in imaging applications.?
In some embodiments, which can also include acceleration transducer, gyro sensor, Magnetic Sensor, pressure
Force snesor or temperature sensor.
Communication component 2016 is configured to facilitate wired or wireless way between background server 2000 and other equipment
Communication.Background server 2000 can access the wireless network based on communication standard, such as Wi-Fi, 2G or 3G or their group
It closes.In one exemplary embodiment, communication component 2016 is received via broadcast channel from the wide of external broadcasting management system
Broadcast signal or broadcast related information.In one exemplary embodiment, the communication component 2016 further includes near-field communication (NFC)
Module, to promote short range communication.For example, radio frequency identification (RFID) technology, Infrared Data Association (IrDA) can be based in NFC module
Technology, ultra wide band (UWB) technology, bluetooth (BT) technology and other technologies are realized.
In the exemplary embodiment, background server 2000 can be by one or more application specific integrated circuit
(ASIC), digital signal processor (DSP), digital signal processing appts (DSPD), programmable logic device (PLD), scene can
Gate array (FPGA), controller, microcontroller, microprocessor or other electronic components are programmed to realize, it is shown in Fig. 4 for executing
Method.
In the exemplary embodiment, a kind of non-transitorycomputer readable storage medium including instruction, example are additionally provided
It such as include the memory 2004 of instruction, above-metioned instruction can be executed by the processor 2020 of background server 2000 to complete above-mentioned side
Method.For example, the non-transitorycomputer readable storage medium can be ROM, random access memory (RAM), CD-ROM, magnetic
Band, floppy disk and optical data storage devices etc..Wherein, processor 2020 is configured as: obtaining user data to be interrupted；It will be described
User data is pushed to the outer calling platform.
In a feasible embodiment, when processor 2020 is configured as obtaining user data to be interrupted, specifically
For: obtain the scene for needing to interrupt；According to the scene for needing to interrupt, the user data to be interrupted is determined.
In a feasible embodiment, processor 2020 is configured as being determined according to the scene for needing to interrupt
When the user data to be interrupted, it is specifically used for:
When it is described to need the scene interrupted be actively to seek advice from scene when, the user data that is got when this is seeked advice from as
The user data to be interrupted；
When the scene that the needs interrupt is to handle on line business scenario, using the user data of user's input as described in
User data to be interrupted.
It is described actively to seek advice from corresponding scene when scene includes user's active call in a feasible embodiment；
The business scenario of handling on line includes handling on line corresponding scene when car insurance business.
It is described in when the scene that the needs interrupt is actively to seek advice from scene in a feasible embodiment
Disconnected user data includes the telephone number of user and the scene information for indicating scene actively to seek advice from scene；When the need
The scene to be interrupted is when handling on line business scenario, the user data to be interrupted include user's input telephone number,
License plate number and for indicating that scene is to handle on line the scene information of business scenario.
Above-mentioned computer readable storage medium contains computer program, and the computer program is for executing: obtaining in
Disconnected user data；The user data is pushed to the outer calling platform.
Fig. 9 is the structural schematic diagram of the outer calling platform of another kind provided by the present application, as shown in figure 9, outer calling platform 3000 can
To include one or more of the following components: processing component 3002, memory 3004, power supply module 3006, multimedia component 3008,
Audio component 3010, the interface 3012 of input/output (I/O), sensor module 3014 and communication component 3016.
The integrated operation of the usually outer calling platform 3000 of control of processing component 3002, such as with display, call, data lead to
Letter, camera operation and record operate associated operation.Processing element 3002 may include one or more processors 3020
It executes instruction, to perform all or part of the steps of the methods described above.In addition, processing component 3002 may include one or more
Module, convenient for the interaction between processing component 3002 and other assemblies.For example, processing component 3002 may include multimedia mould
Block, to facilitate the interaction between multimedia component 3008 and processing component 3002.
Memory 3004 is configured as storing operation of various types of data to support outer calling platform 3000.These data
Example include any application or method for being operated on outer calling platform 3000 instruction, contact data, phone
Book data, message, picture, video etc..Memory 3004 can by any kind of volatibility or non-volatile memory device or
Person's their combination is realized, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM),
Erasable Programmable Read Only Memory EPROM (EPROM), programmable read only memory (PROM), read-only memory (ROM), magnetic storage
Device, flash memory, disk or CD.
Electric power assembly 3006 provides electric power for the various assemblies of outer calling platform 3000.Electric power assembly 3006 may include power supply
Management system, one or more power supplys and other with for outer calling platform 3000 generate, manage, and distribute associated group of electric power
Part.
Multimedia component 3008 includes the screen of one output interface of offer between the outer calling platform 3000 and user
Curtain.In some embodiments, screen may include liquid crystal display (LCD) and touch panel (TP).If screen includes touching
Panel, screen may be implemented as touch screen, to receive input signal from the user.Touch panel includes one or more touchings
Sensor is touched to sense the gesture on touch, slide, and touch panel.The touch sensor can not only sense touch or cunning
The boundary of movement, but also detect duration and pressure associated with the touch or slide operation.In some embodiments
In, multimedia component 3008 includes a front camera and/or rear camera.When outer calling platform 3000 is in operation mould
Formula, such as in a shooting mode or a video mode, front camera and/or rear camera can receive external multi-medium data.
Each front camera and rear camera can be a fixed optical lens system or have focal length and optical zoom energy
Power.
Audio component 3010 is configured as output and/or input audio signal.For example, audio component 3010 includes a wheat
Gram wind (MIC), when outer calling platform 3000 is in operation mode, when such as call mode, recording mode, and voice recognition mode, Mike
Wind is configured as receiving external audio signal.The received audio signal can be further stored in memory 3004 or via
Communication component 3016 is sent.In some embodiments, audio component 3010 further includes a loudspeaker, for exporting audio letter
Number.
I/O interface 3012 provides interface, above-mentioned peripheral interface module between processing component 3002 and peripheral interface module
It can be keyboard, click wheel, button etc..These buttons may include, but are not limited to: home button, volume button, start button and
Locking press button.
Sensor module 3014 includes one or more sensors, for providing the shape of various aspects for outer calling platform 3000
State assessment.For example, sensor module 3014 can detecte the state that opens/closes of outer calling platform 3000, component it is relatively fixed
Position, such as the component are the display and keypad of outer calling platform 3000, and it is flat that sensor module 3014 can also detect outgoing call
The position change of 3,000 1 components of platform 3000 or outer calling platform, the existence or non-existence that user contacts with outer calling platform 3000,
The temperature change in outer 3000 orientation of calling platform or acceleration/deceleration and outer calling platform 3000.Sensor module 3014 may include connecing
Nearly sensor is configured to detect the presence of nearby objects without any physical contact.Sensor module 3014 is also
It may include optical sensor, such as CMOS or ccd image sensor, for being used in imaging applications.In some embodiments, should
Sensor module 3014 can also include acceleration transducer, and gyro sensor, Magnetic Sensor, pressure sensor or temperature pass
Sensor.
Communication component 3016 is configured to facilitate the logical of wired or wireless way between outer calling platform 3000 and other equipment
Letter.Outer calling platform 3000 can access the wireless network based on communication standard, such as Wi-Fi, 2G or 3G or their combination.?
In one exemplary embodiment, communication component 3016 receives the broadcast singal from external broadcasting management system via broadcast channel
Or broadcast related information.In one exemplary embodiment, the communication component 3016 further includes near-field communication (NFC) module,
To promote short range communication.For example, NFC module can be based on radio frequency identification (RFID) technology, Infrared Data Association (IrDA) technology,
Ultra wide band (UWB) technology, bluetooth (BT) technology and other technologies are realized.
In the exemplary embodiment, outer calling platform 3000 can by one or more application specific integrated circuit (ASIC),
Digital signal processor (DSP), digital signal processing appts (DSPD), programmable logic device (PLD), field-programmable gate array
It arranges (FPGA), controller, microcontroller, microprocessor or other electronic components to realize, for executing method shown in fig. 6.
In the exemplary embodiment, a kind of non-transitorycomputer readable storage medium including instruction, example are additionally provided
It such as include the memory 3004 of instruction, above-metioned instruction can be executed by the processor 3020 of outer calling platform 3000 to complete above-mentioned side
Method.For example, the non-transitorycomputer readable storage medium can be ROM, random access memory (RAM), CD-ROM, magnetic
Band, floppy disk and optical data storage devices etc..Wherein, processor 3020 is configured as: receiving the to be interrupted of background server transmission
User data；Outgoing call user list is updated according to the user data；It is arranged according to the updated outgoing call user
Table carries out automatic outer call.
Above-mentioned computer readable storage medium contains computer program, and the computer program is for executing: receiving backstage
The user data to be interrupted that server is sent；Outgoing call user list is updated according to the user data；According to update
The outgoing call user list afterwards carries out automatic outer call.
Those skilled in the art will readily occur to its of the disclosure after considering specification and practicing disclosure disclosed herein
Its embodiment.This application is intended to cover any variations, uses, or adaptations of the disclosure, these modifications, purposes or
Person's adaptive change follows the general principles of this disclosure and including the undocumented common knowledge in the art of the disclosure
Or conventional techniques.The description and examples are only to be considered as illustrative, and the true scope and spirit of the disclosure are by following
Claim is pointed out.
It should be understood that the present disclosure is not limited to the precise structures that have been described above and shown in the drawings, and
And various modifications and changes may be made without departing from the scope thereof.The scope of the present disclosure is only limited by the accompanying claims.
Claims (10)
1. a kind of information processing method, which is characterized in that it is including that background server and outer calling platform are that the method, which is applied,
In system, which comprises
The background server obtains user data to be interrupted；
The user data is pushed to the outer calling platform by the background server；
The outer calling platform is updated outgoing call user list according to the user data received；
The outer calling platform carries out automatic outer call according to the updated outgoing call user list.
2. the method as described in claim 1, which is characterized in that the background server obtains user data to be interrupted, packet
It includes:
The background server obtains the scene for needing to interrupt；
The background server determines the user data to be interrupted according to the scene for needing to interrupt.
3. method according to claim 2, which is characterized in that the scene that the background server is interrupted according to the needs,
Determine the user data to be interrupted, comprising:
When it is described to need the scene interrupted be actively to seek advice from scene when, use that the background server is got when seeking advice from this
User data is as the user data to be interrupted；
When it is described to need the scene interrupted be to handle on line business scenario when, number of users that the background server inputs user
According to as the user data to be interrupted.
4. method as claimed in claim 3, which is characterized in that
It is described actively to seek advice from corresponding scene when scene includes user's active call；
The business scenario of handling on line includes handling on line corresponding scene when car insurance business.
5. method as claimed in claim 3, which is characterized in that
When the scene that the needs interrupt is actively to seek advice from scene, the user data to be interrupted includes the phone number of user
Code and for indicating that scene is actively to seek advice from the scene information of scene；
When the scene that the needs interrupt is to handle on line business scenario, the user data to be interrupted includes user's input
Telephone number, license plate number and for indicating that scene is to handle on line the scene information of business scenario.
6. a kind of information processing system, which is characterized in that the system comprises background servers and outer calling platform；
The background server, for obtaining user data to be interrupted；
The background server, for the user data to be pushed to the outer calling platform；
The outer calling platform, for being updated according to the user data received to outgoing call user list；
The outer calling platform, for carrying out automatic outer call according to the updated outgoing call user list.
7. system as claimed in claim 6, which is characterized in that in the background server for obtaining number of users to be interrupted
According to when, be specifically used for:
The background server obtains the scene for needing to interrupt；
The background server determines the user data to be interrupted according to the scene for needing to interrupt.
8. system as claimed in claim 7, which is characterized in that be used to be interrupted according to the needs in the background server
Scene is specifically used for when determining the user data to be interrupted:
When it is described to need the scene interrupted be actively to seek advice from scene when, use that the background server is got when seeking advice from this
User data is as the user data to be interrupted；
When it is described to need the scene interrupted be to handle on line business scenario when, number of users that the background server inputs user
According to as the user data to be interrupted.
9. system as claimed in claim 8, which is characterized in that
It is described actively to seek advice from corresponding scene when scene includes user's active call；
The business scenario of handling on line includes handling on line corresponding scene when car insurance business.
10. system as claimed in claim 8, which is characterized in that
When the scene that the needs interrupt is actively to seek advice from scene, the user data to be interrupted includes the phone number of user
Code and for indicating that scene is actively to seek advice from the scene information of scene；
When the scene that the needs interrupt is to handle on line business scenario, the user data to be interrupted includes user's input
Telephone number, license plate number and for indicating that scene is to handle on line the scene information of business scenario.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810857993.2A CN109246322B (en) | 2018-07-31 | 2018-07-31 | Information processing method and system |
| PCT/CN2018/110587 WO2020024435A1 (en) | 2018-07-31 | 2018-10-17 | Information processing method and system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810857993.2A CN109246322B (en) | 2018-07-31 | 2018-07-31 | Information processing method and system |
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| CN109246322B CN109246322B (en) | 2021-10-29 |
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| CN201810857993.2A Active CN109246322B (en) | 2018-07-31 | 2018-07-31 | Information processing method and system |
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| WO (1) | WO2020024435A1 (en) |
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| CN111160778A (en) * | 2019-12-30 | 2020-05-15 | 佰聆数据股份有限公司 | Outbound project auditing and evaluating method and system based on big data and computer equipment |
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| CN109246322B (en) | 2021-10-29 |
| WO2020024435A1 (en) | 2020-02-06 |
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