CN109246322B - Information processing method and system - Google Patents
Information processing method and system Download PDFInfo
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- CN109246322B CN109246322B CN201810857993.2A CN201810857993A CN109246322B CN 109246322 B CN109246322 B CN 109246322B CN 201810857993 A CN201810857993 A CN 201810857993A CN 109246322 B CN109246322 B CN 109246322B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
Abstract
The application provides an information processing method and system, and the method comprises the following steps: the background server acquires user data to be interrupted; the background server pushes the user data to the outbound platform; the outbound platform updates an outbound user list according to the received user data; the outbound platform automatically outbound according to the updated outbound user list, and the method can interrupt the user who does not need to be outbound any more, thereby being beneficial to improving the hit rate of automatic outbound.
Description
Technical Field
The present application relates to the field of computer technologies, and in particular, to an information processing method and system.
Background
Currently, the automatic outbound of the user can be performed by using an outbound platform. However, in some cases, due to changing circumstances, it is not necessary to call out certain subscribers any more, so that an interruption mechanism is required. After the subscribers are interrupted, there is no need to make outgoing calls to these subscribers to recommend services, and there is a need for an automatic outgoing call interruption mechanism for such subscribers.
Disclosure of Invention
In view of the above, the present application provides an information processing method and system to interrupt a user who does not need an outbound call.
Specifically, the method is realized through the following technical scheme:
in a first aspect, the present application provides an information processing method, where the method is applied in a system including a background server and an outbound platform, and the method includes:
the background server acquires user data to be interrupted;
the background server pushes the user data to the outbound platform;
the outbound platform updates an outbound user list according to the received user data;
and the outbound platform automatically makes an outbound call according to the updated outbound user list.
Optionally, the obtaining, by the background server, user data to be interrupted includes:
the background server acquires a scene needing to be interrupted;
and the background server determines the user data to be interrupted according to the scene needing to be interrupted.
Optionally, the determining, by the background server, the user data to be interrupted according to the scene needing to be interrupted includes:
when the scene needing to be interrupted is an active consultation scene, the background server takes the user data obtained during the consultation as the user data to be interrupted;
and when the scene needing to be interrupted is an online service handling scene, the background server takes the user data input by the user as the user data to be interrupted.
Alternatively,
the active consultation scene comprises a corresponding scene when the user actively calls;
the online transaction service scene comprises a corresponding scene when the vehicle insurance service is transacted online.
Alternatively,
when the scene needing to be interrupted is an active consultation scene, the user data to be interrupted comprises the telephone number of the user and scene information used for representing that the scene is the active consultation scene;
and when the scene needing to be interrupted is an online service handling scene, the user data to be interrupted comprises the telephone number and the license plate number input by the user and scene information used for representing the scene as the online service handling scene.
In a second aspect, the present application provides an information processing system, which includes a background server and an outbound platform;
the background server is used for acquiring user data to be interrupted;
the background server is used for pushing the user data to the outbound platform;
the outbound platform is used for updating an outbound user list according to the received user data;
and the outbound platform is used for automatically outbound according to the updated outbound user list.
Optionally, when the background server is configured to obtain user data to be interrupted, the method is specifically configured to:
the background server acquires a scene needing to be interrupted;
and the background server determines the user data to be interrupted according to the scene needing to be interrupted.
Optionally, when the background server is configured to determine the user data to be interrupted according to the scene needing to be interrupted, the background server is specifically configured to:
when the scene needing to be interrupted is an active consultation scene, the background server takes the user data obtained during the consultation as the user data to be interrupted;
and when the scene needing to be interrupted is an online service handling scene, the background server takes the user data input by the user as the user data to be interrupted.
Alternatively,
the active consultation scene comprises a corresponding scene when the user actively calls;
the online transaction service scene comprises a corresponding scene when the vehicle insurance service is transacted online.
Alternatively,
when the scene needing to be interrupted is an active consultation scene, the user data to be interrupted comprises the telephone number of the user and scene information used for representing that the scene is the active consultation scene;
and when the scene needing to be interrupted is an online service handling scene, the user data to be interrupted comprises the telephone number and the license plate number input by the user and scene information used for representing the scene as the online service handling scene.
Any one of the above technical solutions has the following beneficial effects:
in the embodiment of the application, after the background server acquires the user data to be interrupted, the background server pushes the user data to the outbound platform, the outbound platform updates the outbound user list according to the user data, so that the outbound platform automatically outbound according to the updated outbound user list, and since the user data to be interrupted corresponds to the user who does not need to be outbound any more, and the outbound platform outbound user according to the outbound user list, after the outbound platform updates the outbound user list according to the user data to be interrupted, the updated outbound user list does not include the user corresponding to the user data to be interrupted any more, the user who does not need to be outbound any more can be interrupted by the method.
Drawings
Fig. 1 is a schematic flow chart of an information processing method provided in the present application;
FIG. 2 is a schematic flow chart of another information processing method provided in the present application;
FIG. 3 is a schematic diagram of an information handling system according to the present application;
FIG. 4 is a schematic flow chart of another information processing method provided in the present application;
fig. 5 is a schematic structural diagram of a backend server provided in the present application;
FIG. 6 is a schematic flow chart of another information processing method provided in the present application;
fig. 7 is a schematic structural diagram of an outbound platform provided in the present application;
FIG. 8 is a schematic structural diagram of another background server provided in the present application;
fig. 9 is a schematic structural diagram of another outbound platform provided in the present application.
Detailed Description
Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, like numbers in different drawings represent the same or similar elements unless otherwise indicated. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present application. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the present application, as detailed in the appended claims.
The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the application. As used in this application and the appended claims, the singular forms "a", "an", and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. It should also be understood that the term "and/or" as used herein refers to and encompasses any and all possible combinations of one or more of the associated listed items.
The word "if" as used herein may be interpreted as "at … …" or "when … …" or "in response to a determination", depending on the context.
Fig. 1 is a schematic flowchart of an information processing method provided in the present application, where the method is applied in a system including a background server and an outbound platform, and the method includes the following steps:
101. and the background server acquires user data to be interrupted.
102. And the background server pushes the user data to the outbound platform.
103. And the outbound platform updates an outbound user list according to the received user data.
104. And the outbound platform automatically makes an outbound call according to the updated outbound user list.
Specifically, the user data to be interrupted corresponds to the user who does not need to make an outbound call any more, that is, the user data to be interrupted is the user data which does not make an automatic outbound call any more, after the background server acquires the user data, in order to make the outbound platform not to make outbound call to the user corresponding to the user data any more, the background server sends the user data to the outbound platform, so that the outbound platform can update the outbound user list according to the user data, then the outbound platform can automatically outbound according to the updated user list, since the updated outbound subscriber list no longer includes the subscriber corresponding to the subscriber data to be interrupted, therefore, when the outbound platform carries out automatic outbound according to the updated outbound user list, the outbound platform only initiates a call to the user needing to continue the outbound, the user who does not need to call out any more is interrupted, thereby being beneficial to improving the hit rate of the automatic call-out.
It should be noted that the background server and the outbound platform may be disposed in the same device, or may be disposed separately, and the specific setting mode may be set according to actual needs, which is not specifically limited herein.
It should be noted again that the outbound user list may also be stored in the background server, the background server directly updates the outbound user list after acquiring the user data to be interrupted, and after the server is updated, the updated outbound user list may be sent to the outbound platform, so that the outbound platform automatically outbound according to the received outbound user list, and a specific implementation manner may be set according to actual needs, which is not specifically limited herein.
Fig. 2 is a schematic flow chart of another information processing method provided in the present application, and as shown in fig. 2, when step 101 is executed, the following steps may be implemented:
201. and the background server acquires a scene needing to be interrupted.
202. And the background server determines the user data to be interrupted according to the scene needing to be interrupted.
Specifically, the scene information that needs to be interrupted may be configured in the background server in advance, and the background server may periodically acquire the user data generated in this period according to the scene that needs to be interrupted, and then determine whether the user data is the user data to be interrupted according to the user data. In practical applications, the above period may be set to 1 minute.
In one possible embodiment, the scenarios that require interruption include: an active consultation scene and a network online transaction service scene.
In a feasible implementation scheme, after determining that a scene to be interrupted is an active consultation scene and a network online service handling scene, when step 202 is executed, and when the scene to be interrupted is the active consultation scene, the background server takes user data acquired during the consultation as the user data to be interrupted; and when the scene needing to be interrupted is an online service handling scene, the background server takes the user data input by the user as the user data to be interrupted.
Specifically, when the preset scene to be interrupted is an active consultation scene and a network online service handling scene, the background server may determine whether the scene is the active consultation scene or the online service handling scene according to the current scene, when the scene is the active consultation scene, the background server may obtain the content of the call, obtain user data according to the content of the consultation, use the obtained user data as the user data to be interrupted, and when the scene is the online service handling scene, the background server may obtain the user data input by the user in the process of the online service handling, and use the user data input by the user as the user data to be interrupted.
In one possible embodiment, the active consultation scene includes a scene corresponding to the user when actively calling; the online transaction service scene comprises a corresponding scene when the vehicle insurance service is transacted online.
In a possible embodiment, when the scene needing to be interrupted is an active consultation scene, the user data to be interrupted comprises a telephone number of the user and scene information used for indicating that the scene is the active consultation scene; and when the scene needing to be interrupted is an online service handling scene, the user data to be interrupted comprises the telephone number and the license plate number input by the user and scene information used for representing the scene as the online service handling scene.
Specifically, in the active consultation scenario, an active call of the user is received, and at this time, the telephone number and the scenario information of the user (i.e., the scenario corresponding to the user when actively calling) may be recorded, so that the background server determines whether the user is a user to be interrupted according to the recorded information and the scenario information that needs to be interrupted. In an online transaction service scene, such as a vehicle insurance service, a telephone number or a license plate number input by a user is received, so that the background server judges whether the user is a user to be interrupted or not according to the input telephone number or license plate number of the user and scene information (namely, the network online transaction service scene), and the background server judges whether the user is the user to be interrupted or not according to the recorded information and the scene information needing to be interrupted.
In a possible embodiment, after determining the user to be interrupted, the background server may obtain user data corresponding to the user to be interrupted, and then the background server may push the user data to be interrupted, such as a phone number, to the outbound platform through an interface with the outbound platform, where it is to be noted that the user data includes but is not limited to a phone number of the user, and the specific situation may be set according to an actual need, for example, if the user pays attention to a public number of the outbound platform, the personal information may pay attention to a user name of the public number.
In a feasible embodiment, after the outbound platform receives the user data to be interrupted, the outbound platform updates the outbound user list according to the received user data to be interrupted, for example, the outbound platform may delete the record containing the user data to be interrupted in the outbound user list, or the outbound platform may mark the user data containing the user data to be interrupted as invalid in the outbound user list, where a specific updating manner is not specifically limited herein, and after the outbound platform updates the outbound user list, the outbound platform automatically performs outbound according to the updated outbound user list, so that automatic outbound of the user data to be interrupted can be avoided, thereby facilitating improvement of the hit rate of automatic outbound.
Fig. 3 is a schematic structural diagram of an information processing system provided in the present application, and as shown in fig. 3, the system includes a background server 31 and an outbound platform 32;
the background server 31 is configured to obtain user data to be interrupted;
the background server 31 is configured to push the user data to the outbound platform 32;
the outbound platform 32 is configured to update an outbound user list according to the received user data;
and the outbound platform 32 is used for automatically outbound according to the updated outbound user list.
In a possible embodiment, when the background server 31 is used to obtain the user data to be interrupted, it is specifically configured to:
the background server 31 acquires a scene needing interruption;
the background server 31 determines the user data to be interrupted according to the scene needing to be interrupted.
In a possible embodiment, when the background server 31 is configured to determine the user data to be interrupted according to the scene needing to be interrupted, specifically, the background server is configured to:
when the scene needing to be interrupted is an active consultation scene, the background server takes the user data obtained during the consultation as the user data to be interrupted;
and when the scene needing to be interrupted is an online service handling scene, the background server takes the user data input by the user as the user data to be interrupted.
In one possible embodiment, the active consultation scene includes a scene corresponding to the user when actively calling; the online transaction service scene comprises a corresponding scene when the vehicle insurance service is transacted online.
In a possible embodiment, when the scene needing to be interrupted is an active consultation scene, the user data to be interrupted comprises a telephone number of the user and scene information used for indicating that the scene is the active consultation scene; and when the scene needing to be interrupted is an online service handling scene, the user data to be interrupted comprises the telephone number and the license plate number input by the user and scene information used for representing the scene as the online service handling scene.
With respect to the system in the above embodiment, the specific manner in which the backend server 31 and the outbound platform 32 perform operations has been described in detail in the embodiment related to the method, and will not be elaborated here.
In the embodiment of the application, after the background server acquires the user data to be interrupted, the background server pushes the user data to the outbound platform, the outbound platform updates the outbound user list according to the user data, so that the outbound platform automatically outbound according to the updated outbound user list, and since the user data to be interrupted corresponds to the user who does not need to be outbound any more, and the outbound platform outbound user according to the outbound user list, after the outbound platform updates the outbound user list according to the user data to be interrupted, the updated outbound user list does not include the user corresponding to the user data to be interrupted any more, the user who does not need to be outbound any more can be interrupted by the method.
Fig. 4 is a schematic flowchart of another information processing method provided in the present application, which is executed in a background server, as shown in fig. 4, and includes the following steps:
401. user data to be interrupted is acquired.
402. And pushing the user data to the outbound platform.
The details of the method in the above embodiments have been described in detail in the embodiments related to the method, and will not be explained in detail here.
In the embodiment of the application, after the background server acquires the user data to be interrupted, the background server pushes the user data to the outbound platform, the outbound platform updates the outbound user list according to the user data, so that the outbound platform automatically outbound according to the updated outbound user list, and since the user data to be interrupted corresponds to the user who does not need to be outbound any more, and the outbound platform outbound user according to the outbound user list, after the outbound platform updates the outbound user list according to the user data to be interrupted, the updated outbound user list does not include the user corresponding to the user data to be interrupted any more, the user who does not need to be outbound any more can be interrupted by the method.
Fig. 5 is a schematic structural diagram of a backend server provided in the present application, and as shown in fig. 5, the backend server includes:
an obtaining unit 51 for obtaining user data to be interrupted.
A sending unit 52, configured to push the user data to the outbound platform.
The detailed description of the background server in the above embodiments has been described in detail in the embodiments related to the method, and will not be elaborated here.
In the embodiment of the application, after the background server acquires the user data to be interrupted, the background server pushes the user data to the outbound platform, the outbound platform updates the outbound user list according to the user data, so that the outbound platform automatically outbound according to the updated outbound user list, and since the user data to be interrupted corresponds to the user who does not need to be outbound any more, and the outbound platform outbound user according to the outbound user list, after the outbound platform updates the outbound user list according to the user data to be interrupted, the updated outbound user list does not include the user corresponding to the user data to be interrupted any more, the user who does not need to be outbound any more can be interrupted by the method.
Fig. 6 is a schematic flow chart of another information processing method provided in the present application, where the method is executed on a calling platform, and the method includes the following steps:
601. and receiving user data to be interrupted, which is sent by the background server.
602. And updating the outbound user list according to the user data.
603. And carrying out automatic outbound according to the updated outbound user list.
The details of the method in the above embodiments have been described in detail in the embodiments related to the method, and will not be explained in detail here.
In the embodiment of the application, after the background server acquires the user data to be interrupted, the background server pushes the user data to the outbound platform, the outbound platform updates the outbound user list according to the user data, so that the outbound platform automatically outbound according to the updated outbound user list, and since the user data to be interrupted corresponds to the user who does not need to be outbound any more, and the outbound platform outbound user according to the outbound user list, after the outbound platform updates the outbound user list according to the user data to be interrupted, the updated outbound user list does not include the user corresponding to the user data to be interrupted any more, the user who does not need to be outbound any more can be interrupted by the method.
Fig. 7 is a schematic structural diagram of an outbound platform provided in the present application, and as shown in fig. 7, the outbound platform includes:
the receiving unit 71 is configured to receive user data to be interrupted, which is sent by the background server.
An updating unit 72, configured to update the outbound subscriber list according to the subscriber data.
And the outbound unit 73 is used for carrying out automatic outbound according to the updated outbound user list.
The specific manner of the outbound platform in the above embodiments has been described in detail in the embodiments related to the method, and will not be elaborated herein.
In the embodiment of the application, after the background server acquires the user data to be interrupted, the background server pushes the user data to the outbound platform, the outbound platform updates the outbound user list according to the user data, so that the outbound platform automatically outbound according to the updated outbound user list, and since the user data to be interrupted corresponds to the user who does not need to be outbound any more, and the outbound platform outbound user according to the outbound user list, after the outbound platform updates the outbound user list according to the user data to be interrupted, the updated outbound user list does not include the user corresponding to the user data to be interrupted any more, the user who does not need to be outbound any more can be interrupted by the method.
Fig. 8 is a schematic structural diagram of another background server provided in the present application, and as shown in fig. 8, the background server 2000 may include one or more of the following components: a processing component 2002, a memory 2004, a power component 2006, a multimedia component 2008, an audio component 2010, an input/output (I/O) interface 2012, a sensor component 2014, and a communication component 2016.
The processing component 2002 generally controls the overall operation of the backend server 2000, such as operations associated with display, phone calls, data communications, camera operations, and recording operations. The processing element 2002 may include one or more processors 2020 to execute instructions to perform all or a portion of the steps of the methods described above. Further, the processing component 2002 can include one or more modules that facilitate interaction between the processing component 2002 and other components. For example, the processing component 2002 can include a multimedia module to facilitate interaction between the multimedia component 2008 and the processing component 2002.
A power supply component 2006 provides power to the various components of the backend server 2000. The power supply components 2006 may include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power for the backend server 2000.
The multimedia component 2008 includes a screen between the backend server 2000 and the user that provides an output interface. In some embodiments, the screen may include a Liquid Crystal Display (LCD) and a Touch Panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense touch, slide, and gestures on the touch panel. The touch sensor may not only sense the boundary of a touch or slide action, but also detect the duration and pressure associated with the touch or slide operation. In some embodiments, the multimedia component 2008 includes a front camera and/or a rear camera. The front-facing camera and/or the rear-facing camera may receive external multimedia data when the device 2000 is in an operating mode, such as a shooting mode or a video mode. Each front camera and rear camera may be a fixed optical lens system or have a focal length and optical zoom capability.
The I/O interface 2012 provides an interface between the processing component 2002 and peripheral interface modules, which can be keyboards, click wheels, buttons, etc. These buttons may include, but are not limited to: a home button, a volume button, a start button, and a lock button.
The communication component 2016 is configured to facilitate wired or wireless communication between the backend server 2000 and other devices. The backend server 2000 may have access to a wireless network based on a communication standard, such as Wi-Fi, 2G or 3G, or a combination thereof. In an exemplary embodiment, the communication section 2016 receives a broadcast signal or broadcast associated information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communications component 2016 further includes a Near Field Communication (NFC) module to facilitate short-range communications. For example, the NFC module may be implemented based on Radio Frequency Identification (RFID) technology, infrared data association (IrDA) technology, Ultra Wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.
In an exemplary embodiment, the background server 2000 may be implemented by one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), Programmable Logic Devices (PLDs), Field Programmable Gate Arrays (FPGAs), controllers, micro-controllers, microprocessors or other electronic components for performing the method illustrated in fig. 4.
In an exemplary embodiment, a non-transitory computer readable storage medium is also provided that includes instructions, such as the memory 2004, that are executable by the processor 2020 of the backend server 2000 to perform the above-described method. For example, the non-transitory computer readable storage medium may be a ROM, a Random Access Memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like. Wherein the processor 2020 is configured to: acquiring user data to be interrupted; and pushing the user data to the outbound platform.
In a possible embodiment, the processor 2020, when being configured to obtain user data to be interrupted, is specifically configured to: acquiring a scene needing to be interrupted; and determining the user data to be interrupted according to the scene needing to be interrupted.
In a possible embodiment, the processor 2020 is configured, when determining the user data to be interrupted according to the scenario requiring interruption, to specifically:
when the scene needing to be interrupted is an active consultation scene, taking the user data acquired during the consultation as the user data to be interrupted;
and when the scene needing to be interrupted is an online transaction scene, taking the user data input by the user as the user data to be interrupted.
In one possible embodiment, the active consultation scene includes a scene corresponding to the user when actively calling; the online transaction service scene comprises a corresponding scene when the vehicle insurance service is transacted online.
In a possible embodiment, when the scene needing to be interrupted is an active consultation scene, the user data to be interrupted comprises a telephone number of the user and scene information used for indicating that the scene is the active consultation scene; and when the scene needing to be interrupted is an online service handling scene, the user data to be interrupted comprises the telephone number and the license plate number input by the user and scene information used for representing the scene as the online service handling scene.
The above-mentioned computer-readable storage medium stores a computer program for executing: acquiring user data to be interrupted; and pushing the user data to the outbound platform.
Fig. 9 is a schematic structural diagram of another outbound platform provided in the present application, and as shown in fig. 9, an outbound platform 3000 may include one or more of the following components: processing component 3002, memory 3004, power component 3006, multimedia component 3008, audio component 3010, input/output (I/O) interface 3012, sensor component 3014, and communications component 3016.
The processing component 3002 generally controls overall operation of the outbound platform 3000, such as operations associated with display, telephone calls, data communications, camera operations, and recording operations. The processing component 3002 may include one or more processors 3020 to execute instructions to perform all or a portion of the steps of the methods described above. Further, the processing component 3002 may include one or more modules that facilitate interaction between the processing component 3002 and other components. For example, the processing component 3002 may include a multimedia module to facilitate interaction between the multimedia component 3008 and the processing component 3002.
The power supply component 3006 provides power to the various components of the outbound platform 3000. The power supply components 3006 may include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power for the outbound platform 3000.
The audio component 3010 is configured to output and/or input an audio signal. For example, the audio component 3010 includes a Microphone (MIC) configured to receive external audio signals when the outbound platform 3000 is in an operational mode, such as a call mode, a recording mode, and a voice recognition mode. The received audio signal may further be stored in the memory 3004 or transmitted via the communication component 3016. In some embodiments, the audio component 3010 further includes a speaker for outputting audio signals.
I/O interface 3012 provides an interface between processing component 3002 and peripheral interface modules, which may be keyboards, click wheels, buttons, etc. These buttons may include, but are not limited to: a home button, a volume button, a start button, and a lock button.
The sensor component 3014 includes one or more sensors for providing various aspects of status assessment for the outbound platform 3000. For example, the sensor component 3014 may detect the open/closed status of the outbound platform 3000, the relative positioning of the components, such as the display and keypad of the outbound platform 3000, the sensor component 3014 may also detect a change in the location of the outbound platform 3000 or a component of the outbound platform 3000, the presence or absence of user contact with the outbound platform 3000, the orientation or acceleration/deceleration of the outbound platform 3000, and a change in the temperature of the outbound platform 3000. The sensor assembly 3014 may include a proximity sensor configured to detect the presence of a nearby object without any physical contact. The sensor assembly 3014 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications. In some embodiments, the sensor assembly 3014 may also include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.
The communication component 3016 is configured to facilitate communication between the outbound platform 3000 and other devices in a wired or wireless manner. Outbound platform 3000 may access a wireless network based on a communication standard, such as Wi-Fi, 2G, or 3G, or a combination thereof. In one exemplary embodiment, the communication section 3016 receives a broadcast signal or broadcast-related information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communications component 3016 further includes a Near Field Communication (NFC) module to facilitate short-range communications. For example, the NFC module may be implemented based on Radio Frequency Identification (RFID) technology, infrared data association (IrDA) technology, Ultra Wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.
In an exemplary embodiment, the outbound platform 3000 may be implemented by one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), Programmable Logic Devices (PLDs), Field Programmable Gate Arrays (FPGAs), controllers, micro-controllers, microprocessors, or other electronic components for performing the method illustrated in fig. 6.
In an exemplary embodiment, a non-transitory computer readable storage medium is also provided, such as the memory 3004 including instructions executable by the processor 3020 of the outbound platform 3000 to perform the above-described methods. For example, the non-transitory computer readable storage medium may be a ROM, a Random Access Memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like. Wherein the processor 3020 is configured to: receiving user data to be interrupted, which is sent by a background server; updating an outbound user list according to the user data; and carrying out automatic outbound according to the updated outbound user list.
The above-mentioned computer-readable storage medium stores a computer program for executing: receiving user data to be interrupted, which is sent by a background server; updating an outbound user list according to the user data; and carrying out automatic outbound according to the updated outbound user list.
Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the disclosure disclosed herein. This application is intended to cover any variations, uses, or adaptations of the disclosure following, in general, the principles of the disclosure and including such departures from the present disclosure as come within known or customary practice within the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.
It will be understood that the present disclosure is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.
Claims (8)
1. An information processing method, which is applied in a system comprising a background server and an outbound platform, the method comprising:
the background server acquires user data to be interrupted;
the background server pushes the user data to the outbound platform;
the outbound platform updates an outbound user list according to the received user data;
the outbound platform carries out automatic outbound according to the updated outbound user list;
the background server acquires user data to be interrupted, and the method comprises the following steps:
the background server acquires a scene needing to be interrupted;
the background server determines the user data to be interrupted according to the scene needing to be interrupted;
the background server determines the user data to be interrupted according to the scene needing to be interrupted, and the determining comprises the following steps:
the background server acquires user data at a first interval;
the background server determines the user data to be interrupted according to pre-configured scene information needing to be interrupted and the user data;
and the scene information needing to be interrupted is service scene information.
2. The method of claim 1, wherein the background server determining the user data to be interrupted according to the scenario requiring interruption comprises:
when the scene needing to be interrupted is an active consultation scene, the background server takes the user data obtained during the consultation as the user data to be interrupted;
and when the scene needing to be interrupted is an online service handling scene, the background server takes the user data input by the user as the user data to be interrupted.
3. The method of claim 2,
the active consultation scene comprises a corresponding scene when the user actively calls;
the online transaction service scene comprises a corresponding scene when the vehicle insurance service is transacted online.
4. The method of claim 2,
when the scene needing to be interrupted is an active consultation scene, the user data to be interrupted comprises the telephone number of the user and scene information used for representing that the scene is the active consultation scene;
and when the scene needing to be interrupted is an online service handling scene, the user data to be interrupted comprises the telephone number and the license plate number input by the user and scene information used for representing the scene as the online service handling scene.
5. An information processing system, characterized in that the system comprises a background server and an outbound platform;
the background server is used for acquiring user data to be interrupted;
the background server is used for pushing the user data to the outbound platform;
the outbound platform is used for updating an outbound user list according to the received user data;
the outbound platform is used for carrying out automatic outbound according to the updated outbound user list;
when the background server is configured to obtain user data to be interrupted, the method is specifically configured to:
the background server acquires a scene needing to be interrupted;
the background server determines the user data to be interrupted according to the scene needing to be interrupted;
the background server is specifically configured to:
acquiring user data at a first interval;
determining the user data to be interrupted according to preconfigured scene information to be interrupted and the user data;
and the scene information needing to be interrupted is service scene information.
6. The system of claim 5, wherein when the background server is configured to determine the user data to be interrupted according to the scene that needs to be interrupted, the background server is specifically configured to:
when the scene needing to be interrupted is an active consultation scene, the background server takes the user data obtained during the consultation as the user data to be interrupted;
and when the scene needing to be interrupted is an online service handling scene, the background server takes the user data input by the user as the user data to be interrupted.
7. The system of claim 6,
the active consultation scene comprises a corresponding scene when the user actively calls;
the online transaction service scene comprises a corresponding scene when the vehicle insurance service is transacted online.
8. The system of claim 6,
when the scene needing to be interrupted is an active consultation scene, the user data to be interrupted comprises the telephone number of the user and scene information used for representing that the scene is the active consultation scene;
and when the scene needing to be interrupted is an online service handling scene, the user data to be interrupted comprises the telephone number and the license plate number input by the user and scene information used for representing the scene as the online service handling scene.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810857993.2A CN109246322B (en) | 2018-07-31 | 2018-07-31 | Information processing method and system |
| PCT/CN2018/110587 WO2020024435A1 (en) | 2018-07-31 | 2018-10-17 | Information processing method and system |
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| CN201810857993.2A CN109246322B (en) | 2018-07-31 | 2018-07-31 | Information processing method and system |
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| CN109246322B true CN109246322B (en) | 2021-10-29 |
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| CN111160778A (en) * | 2019-12-30 | 2020-05-15 | 佰聆数据股份有限公司 | Outbound project auditing and evaluating method and system based on big data and computer equipment |
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| WO2011157121A2 (en) * | 2011-05-31 | 2011-12-22 | 华为技术有限公司 | Calling-out method, calling-out server and calling-out system |
| CN108024020A (en) * | 2016-11-03 | 2018-05-11 | 广东亿迅科技有限公司 | A kind of blacklist management system and its implementation based on call center system |
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| CN109246322A (en) | 2019-01-18 |
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