Summary of the invention
The object of the invention provides a kind of mobile phone terminal 5 major function buttons, each keypress function is clear and definite, the elderly is grasped rapidly, structure tube list, easy to operate, price is low, and a key is called out, leaves a message, searched, the PTT voice system mobile phone terminal that adopts intelligent sound treatment system and manual service center to combine.
Another purpose of the present invention provides communications service system.
Still a further object of the present invention provides communication service method.
Use inconvenient deficiency in order to overcome the elderly, technical solution of the present invention is to solve like this: PTT voice system mobile phone terminal, and this mobile phone terminal comprises signal lamp, power supply indicator, receiver, microphone jack, charging inlet, special character of the present invention are also to be provided with on this panel note and read key, dial key, on-hook key, emergency call key, manual service key, the mobile phone right side is equipped with volume increases key, and volume reduces key, and the left side is equipped with the key that gives the correct time, earphone jack, the lock keyboard key.
The communications service system of PTT voice mobile phone terminal, special character of the present invention is that this communications service system is made up of software systems and a hardware system, above-mentioned software systems are made up of three aspects, comprising application layer, Business Logic, the service access layer, above-mentioned application layer comprises that again WEB uses, voice application, data are used, above-mentioned Business Logic comprises first business logic objects, second business logic objects, the 3rd business logic objects and database, above-mentioned service access layer comprises that internet inserts and voice insert, software systems are linked into safety certification and calling service respectively, above-mentioned hardware system comprises that external network is connected with fire compartment wall with artificial clothes platform respectively, artificial clothes platform is connected with the manual calling platform, the manual calling platform is connected with first switch, first switch, one end is connected with communication network, communication network is connected with cell phone with fixed telephone respectively, the first switch other end is connected with second switch, second switch, one end is connected with SGW, the second switch other end is connected with the 3rd switch, the 3rd switch respectively with fire compartment wall, SGW, application server between first language, the web server, local Short Message Service Gateway, the service application service device, Tomcat-AdminPortal, database server connects, first the language between application server be connected with the 4th switch, the 4th switch respectively with first speech recognition server, second speech recognition server connects.
The communication service method of PTT voice system mobile phone terminal, undertaken by following step:
The keypress function of mobile phone terminal and application:
1., forever preserve contact number information for the user;
2., when calling, the user uses;
3., the number address list business with everyone mobile phone as the foundation of authentication;
4., each custom system provides the capacity of at least 20 contact numbers;
5., address list adds alter mode:
I, add contacts to address list by the website;
Number or title only need be reported in II, connection love service station, and the love service station can help you to deposit your exclusive address list in;
III, provide the position of 5 public numbers, do not account for the space of private address list,, help public services' phone of user's typing periphery according to the residential area of user's registration: medical institutions' phone, do phone old age, sub-district property phone, local police station's phone;
6., acoustic-controlled dialing key function and usage:
When the user called by the conversation dial key of handheld terminal, you be prompted to was said name of contact person, and behind the name of contact person that system goes out according to speech recognition, the number information according to the databases storage carries out call forwarding again;
7., emergency call key function and usage:
I, user press the emergency call key of handheld terminal, system can be at once according to default emergency contact list in very first time call contact;
II, provide 3 emergency telephone numbers, and the order of number can be set;
III, user are after triggering push button for emergency call, and system can carry out poll according to the order that the user sets calls out, and hangs up automatically after the poll failure;
IV, for unsuccessful urgent call, system all can send short message prompt to the other side;
8., note read functions purposes: system provides fast intelligent voice SMS function, and the note mailbox provides the reservation of 10 voice SMSs, if will increase reservation quantity, or reservation specifies message contact customer to open relevant voice mail bank service.
9., manual service key function and usage:
I, user press the manual service button, insert multi-purpose service centers, and multi-purpose service centers 24 hours dial for the user provides address list management, integrated information inquiry, message, generation, the generation service of sending short messages;
II, generation the function of dialing: the user is after connecting service centre, and the attendant can carry out phone generation according to the number that the user provides and dial;
III, generation the function of sending short messages: the user is after connecting service centre, and the attendant can carry out note generation according to the number that the user provides and send out;
The user just can use this system by sound.
PTT voice system business in conjunction with PTT mobile phone terminal, intelligent sound treatment system, manual service center, provides complete communication service based on the existing resource of mobile operator.
The all business realizing of PTT is based on the mobile phone terminal of special use, and form of service is that special service number is embedded in mobile phone key, and when the user used, according to the special service number of different button correspondences, system provided corresponding service.
The mobile phone terminal that the present invention is directed to the elderly's use is compared with existing mobile phone, make the elderly who is bad at function of use complicated operation mobile phone, the elderly and other people contact method, fully by voice PTT voice system rapidly, in conjunction with the PTT voice system, and the various communication services such as realize that a key is called out, left a message, searches of manual service center, alleviate the communication issue of aging population society, function is simple, possesses conversation, basic functions such as note.Have that the bell sound is big, button is big, conversation voice big (or supporting hands-free), volume is little, and stand-by time is long, and radiation is low, and key dialing, voice read phone directory, reading short message, read incoming call, read convenient function such as dialing is provided with characteristics.Be widely used in elderly population or do not have the crowd of the Chinese phonetic alphabet.
Below in conjunction with accompanying drawing summary of the invention is described further:
With reference to Fig. 1, Fig. 2, Fig. 3, shown in Figure 4, PTT voice system mobile phone terminal, this mobile phone comprises signal lamp 1, power supply indicator 2, receiver 3, microphone jack 9, charging inlet 10 also is provided with note and reads key 4, dial key 5 on this panel, on-hook key 6, emergency call key 7, manual service key 8, the mobile phone right side is equipped with volume increases key 11, and volume reduces key 12, and the left side is equipped with the key 13 that gives the correct time, earphone jack 14, lock keyboard key 15.
Above-mentioned volume increases key: increase the terminal volume, when increasing to maximum, be equivalent to hand-free function, sound is emitted by loud speaker, and volume reduces key: reduce the terminal volume; The release of upwards sliding of lock keyboard key, slide lock keyboard downwards; Time reporting function: press the key meeting voice broadcast current time of giving the correct time; Simultaneously can be set the quarter-bell time in conjunction with the volume adjusting key.
Introduce the function of Push To Talk below respectively:
The acoustic control address book service with everyone mobile phone as the authentication foundation.When the user needs call contact, only need say the contact person's who configures in the address list title and can call out its phone, for example call out " little dummy ", " Xiao Ming's mobile phone ", " Xiao Ming office ".The PTT voice system can obtain corresponding contact method and carry out call forwarding according to voice identification result from database.
The voice SMS functional description
The user only need insert manual service, confirms through 1 brief voice, can will leave a message content stores in system, and notify the callee that message information is arranged in the mode that note is reminded.
The user only need press message and receive key, and system can come voice inquirement message content according to user's number, and if any message, mobile phone can play to user's content of leaving a message automatically.(annotate: the Push To Talk messages in mailbox provides 10 notes to keep altogether, specifies message can get in touch the relevant value-added service of customer service unlatching as if increasing to keep quantity or keep.)
Address list management
Advantage such as that the Push To Talk address list has is easy to use, with oneself, never lose forever.The user can register to associated person information in the system by online typing (recommend use) and manual board on behalf of modes such as typings.Push To Talk provides 100 contact number shelf spaces for the user.Every user wants to have exclusive address list webpage, and with cell-phone number with establish password certainly and can land, system adopts advanced encryption technology and database technology to guarantee user communication record fail safe and privacy.
By the website mode
The user uses phone number and password to land
Www.evc100.comTo address list add, operation such as change, deletion.
By the manual service mode
The user goes into service system by mobile phone manual service keyed jointing; After inserting manual service, the attendant provides services such as interpolation, change, deletion for you after examining your identity.
The emergency call functional description
When the user runs into emergency case and needs flash appeal, can press terminal emergency call key button, system just sends calling to the default emergency contact list very first time immediately, makes the user in urgent convenient constantly relatives, neighbours or the related emergency relief department of getting in touch with immediately.
Implementation is as follows:
1), one group of emergency telephone number is provided, every group comprises 3, the user can be provided with the priority of number.
2), the user after pressing push button for emergency call, system can carry out poll according to the priority that the user sets calls out, behind the poll as failure hang up automatically.
3), can send short message prompt for unsuccessful calling (any one unsuccessful calling) system.
The community service phone
Push To Talk can help user's typing periphery public services' phones (as: medical institutions, do old age, sub-district property, local police station etc.) according to the residential area of user's registration.System provides 10 public number positions, does not account for private address list space.And it is presented with machine to the user to be made into love card (comprising operation instruction, communication list etc.).
The PTT terminal has corresponding ' manual service ' button, presses this key and just can insert manual service, and 24 hours every manual service are provided.
In generation, dial:
The user dials the operator attendance number, and operator attendance can carry out proxy phone according to customer requirements and call out signaling transfer point.
In generation, send short messages:
The user dials the operator attendance number, and operator attendance can be acted on behalf of the note sending function according to user's specific requirement.
System provides strong support for the voice SMS delivery system that group user provides specialty for group user issues group's bulletin.
1), this system can realize number management functions such as group customer contact people interpolation, modification, deletion;
2), this system can realize group typing of user speech note, management, delete function;
3), this system can realize the thin voice SMS mass-sending function of carrying out of existing contact number.
1), event notification functions comprises two kinds of forms: recurrent event is reminded and disposable event notification.
2), recurrent event is reminded and is divided into again: four kinds of forms such as annual period, month cycle, cycle, diurnal periodicity.The user manages reminder events by the platform operator that attends a banquet, and comprises interpolation, change, deletion of incident etc.
3), the user also can select to open or the close event prompting function temporarily.
Recurrent event is reminded
Before arriving, recurrent event sends reminder message from the trend user mobile phone.In a single day recurrent event will remain valid after the definition, unless the user deletes it.This function is fit to as birthday, wedding anniversary, regular meeting in every month, the prompting of incident such as regular meeting weekly.
Disposable event notification
Disposable event notification, the mobile phone from the trend user before incident arrives sends reminder message.Different with the periodic event prompting is: after incident takes place, being provided with of this incident will be removed automatically by system.This function is fit to the prompting of schedule.
System can carry out the event notification notice by multiple modes such as voice, note, E-MAIL, and the user can freely select alerting pattern according to demand.
The love service
Service centre can set up cooperative relationship with 120 first-aid centres, 110 alarm centers, 12580 life information service systems etc., for the elderly provides facility in life.
Figure 5 shows that Fig. 1 mobile phone terminal operation flow block diagram, when the user dials service number, system plays voice " love old man; the harmony of building together ", simultaneity factor judges automatically whether this user is the registered user, if enter the next stage service, otherwise system plays voice " you can't use this business, and details please call the XXX inquiry " back on-hook once more; Then system can further judge whether this contracted user is the registered user, if enter the next stage service, otherwise system continues to play voice " sorry, you do not open this business, and details please call the XXX consulting " back on-hook; If this registered user's address list is not empty, system can automatically insert and comprise A phonetic dialing, B urgent call, C manual service, D voice mail service selection stage of totally four business, otherwise the system plays voice " do not have the contact person in your address list, insert manual service for you now." and insert manual service C business.
Figure 6 shows that when the user enters phonetic dialing business A, system at first can play voice suggestion " please say contact person's name ", say contact person's name the user after, system judges whether to discern this contact person, if the system of being identified can connect its said contact person and play voice " contact person that you will get in touch is XXX; your phone is connected ... " for the user, otherwise system judges whether to reach the identification number of times of identification 2 times after playing voice " sorry; unidentified this contact person of system ", if identification reaches 2 times, the system plays voice " now insert manual service for you ", and manual service C business is inserted for the user in the back, otherwise system plays the voice suggestion of " please say name of contact person " and the original step that circulates again.
Shown in Figure 7, when the user enters emergence call service B, system at first can play voice suggestion " your phone is connected .... " if just the closing of the circuit user can enter conversation, otherwise system can notify to the contact person with the note form, system judges whether this time call out is last programmed emergency that sets in advance, if system's on-hook, otherwise system repeats the next default programmed emergency of call default programmed emergency to the last.
Shown in Figure 8, when the user entered manual service C, after attend a banquet artificial (operator) said salutatory, the user said demand: in generation, dial or tone information or generation sends short messages or number book management four kinds of service selection totally.
Figure 9 shows that when the user enters Voice Mail Service D, system plays voice " welcoming to use voice mail; system is being inquiry; please after a while ... " have also judged whether message, if there is system plays voice " XXX leaves a message to you; would you please listen to " back to play the message content for the user, whether the message system that finishes is inquired about again has newer message and repeats above-mentioned steps; If system validation does not have new message or newer message to listen to then plays voice suggestion " your leaving message has been listened to and finished, and asks on-hook " for the user.
After Figure 10 shows that the user enters the generation service of dialing, the staff is user's connection and broadcast voice " your phone is connected ... " after inquiring called people's phone;
Figure 11 shows that after the user enters the tone information service, system at first play voice " welcome use voice mail " then the voice suggestion user " please say " by message people's name, system judges whether to be identified after the user says by message people's name, if be identified system voice prompting " contact person that you will leave a message is XXX; please leave a message ... " after of ticking, the user leave a message after the success system voice repeat a user's message content and point out the user " leave a message successfully, ask on-hook! "; If the user is unidentified this contact person of system after saying by message people's name, system plays voice suggestion " sorry; that system is unidentified " simultaneity factor judges whether this identification is the 2nd identification, if not then pointing out the user to say name again, " insert manual service for you now " otherwise play voice suggestion by the message people;
Figure 12 shows that the staff inquires short message content and contact phone after the user enters the generation service of sending short messages, the staff informs the user after operating success: your note has sent success, asks on-hook.
Figure 13 shows that the staff inquires the particular content of the other side's book management after the service of user's number of entering book management, the operator informs the success of user's associative operation after operating success, asks on-hook.
Figure 14 shows that the software configuration schematic block diagram, above-mentioned software systems are made up of three aspects, comprising application layer, Business Logic, the service access layer, above-mentioned application layer comprises that again WEB uses 16, voice application 17, data use 18, and above-mentioned Business Logic comprises first business logic objects, 19, the second business logic objects 21, the 3rd business logic objects 24 and database 23, above-mentioned service access layer comprises that internet access 25 and voice insert 26, and software systems are linked into safety certification 20 and calling service 22 respectively
Figure 15 shows that the hardware system structure schematic block diagram, above-mentioned hardware system comprises that external network 29 is connected with fire compartment wall 30 with artificial clothes platform 28 respectively, artificial clothes platform 28 is connected with manual calling platform 27, manual calling platform 27 is connected with first switch 44, first switch, 44 1 ends are connected with communication network 46, communication network 46 is connected with cell phone 45 with fixed telephone 47 respectively, first switch, 44 other ends are connected with second switch 43, second switch, 43 1 ends are connected with SGW 42, second switch, 43 other ends are connected with the 3rd switch 31, the 3rd switch 31 respectively with fire compartment wall 30, SGW 42, application server 41 between first language, web server 32, local Short Message Service Gateway 33, service application service device 34, Tomcat-AdminPortal 35, database server 36 connects, first the language between application server 41 be connected with the 4th switch 38, the 4th switch 38 respectively with first speech recognition server 37, second speech recognition server 39 connects.
Remake below by form contrast and to further specify the performance that PTT possesses
The performance requirement that PTT possessed
|The demand classification
||The old age problem describes
|The eyesight aspect
||Eyesight descends, and does not see screen
||The brief version of PTT mobile phone is not established screen, only highlights the power and the simple and direct communication mode of audio call.
|The button aspect
||The finger manipulation ability drop is inconvenient to use too small button
||The PTT mobile phone has only 5 super large buttons.
|The hearing aspect
||Hearing descends, and often can't hear phone.
||The PTT ringing sound of cell phone, the shockproofness In Call can transfer to very big.
||Operating too complexity can not use.
||Connect love PTT manual service, only need say the contact person's who configures in the address list title and can call out its phone, for example call out " daughter family ", " daughter's mobile phone ".
||The product that price is high is difficult to accept
||PTT battery of mobile phone stand-by time is long, and volume is moderate, and is in light weight.Price is low, and brief version is no more than 300 yuan.
The existing service product contrast in PTT and market
||Warm online (Beijing Netcom)
||Jitterbug service program (U.S.)
||The Push To Talk solution
|Method of calling
||Picking up the telephone does not have operation 5 seconds, the number shortcoming that the automatic access of system has bundled: can only bundle a number.
||Address list is selected number that oneself deposits in or is told operator attendance with number, by artificial generation dialing.Shortcoming: manually need huge operator attendance for dial mode, and because the line fill increase has caused period of reservation of number elongated.
||Directly say contact person's name, system just can transfer automatically, and no matter using mandarin still is that dialect can be discerned, for example: daughter, daughter family.Solution: the intelligent sound identifying schemes is provided, has reduced operator attendance, reduced line resource waste and period of reservation of number.
||Warm online (Beijing Netcom)
||Jitterbug service program (U.S.)
||The Push To Talk solution
||Can call out a number at crash time.Shortcoming: exempt from dialing and only can bundle a number.
||Provide a button to contact directly 911.Shortcoming: the public alarm phone only is provided.
||Maximum 3 programmed emergency can be set, and it can circulate that this gets in touch these 3 numbers till people's Awareness status is arranged to press urgent call.
|Address list at old man's design
||No address list
||By children by the website with telephone number typing address list, select to get in touch behind the name by address list, or by manual board for dialing.
||By intelligent sound, artificial help, 3 kinds of modes of website service add number and approach to voice contact.
||Telephone shortcoming: mobile restricted system
||Utilize and move existing network realization mobile communication.
||Utilize to move existing network and realize mobile communication (designed light, succinct, comfortable mobile phone).
||Do not provide
||The public number inquiry
||Life Yellow Page is provided, need not to write down again closely bound up social communal facility number
The Push To Talk feature list
||Clear: modularized design, clear in structure, the system deployment time is fast, is convenient to maintenance management.
||Fast: adopt standard No.7 signaling access way, make the existing carrier network of access convenient, fast;
||Safety: adopt the large-scale ripe Database Systems of Oracle, and adopt the RAID disk memory array, for the maintenance management of system data and user data provides safety and efficient to guarantee;
||Standard: standard C MPP3.0 short message protocol interface module is provided, can easily inserts the SMS gateway
||The convenient charging: at the operation flow characteristics, provide detailed charging bill, be convenient to mobile charging center and carry out user's charging
||Express statistic: diversified statistical report form, can run demand according to reality, the on-the-spot business statistics of exploitation fast function.
||Be convenient to upgrade expanding: Structured Design, the system that guaranteed can provide fast, smooth expansion
Push To Talk technology side
Systematic design discipline
A), systems soft ware adopts advanced open, modularized design, has superior autgmentability and compatibility;
B), superior performance index, the processing mode that adopts distributed treatment to combine, real-time management system conferencing resource and Internet resources, and storaging user data with centralized management;
C), large-scale ripe database technology combines with independently developed document data bank technology, guaranteed the quick storage and the inquiry of safety of user data and data;
D), the extensibility of system 1., hardware system integrated level height, adopt reliable telecom carrier-class device, can reach the System Expansion purpose by simple stack.Database Systems hardware according to the scale capacity of system, can carry out dilatation and function easily and divide combination.Can improve the reliability of hardware system and the stability of operation by the backup hardware mode simultaneously.
2., software systems adopt multi-tier systematic structure, distributed treatment combines with centralized management, large-scale ripe database technology combines with independently developed document data bank technology, reaches the perfect adaptation of software and hardware, running software is reliable and stable.
A), with clearly defined objective, economical rationality is set in system design according to operator's actual conditions.
B), system architecture is reasonable in design, the software and hardware structure hierarchical design.
C), the system hardware and software structure is divided into three layers: service access layer, Business Logic, application layer.
The database server of system operates in WINDOWS 2003 operating systems, higher reliability, telescopic high-performance business can be provided, because the characteristic of its opening, portable and multi-user, multitask is used widely in critical system, belong to the comparatively OS Type of mature and reliable, the unfailing performance of system accesses guarantee.Equipment operations such as the WEB server of system, application server can satisfy user's requirement of friendly interface in use under WINDOWS 2003 systems, be convenient to operation and stable performance.
Operating system satisfies following characteristic:
1), open system, have higher reliability, fault-tolerant ability, systems soft ware is difficult for collapse and destroys, and has good failover capability.
2), stronger network function is arranged, support general procotol, support between the different type of machines interconnected.
3), can satisfy real-time requirement, have the ability of carrying out Transaction Processing simultaneously.
4), possess upgrading ability, and can accomplish back compatible.
5), a plurality of terminals of support are operated support multi-user process.
6), support character terminal and graphical interfaces simultaneously
Data base management system DBMS:
The database support system of Oracle as system selected by system.The oracle database conduct is one of most popular Database Systems in the world, are subjected to the favor of industry with its superior powerful database develop function.System is based upon database just to big capacity, on the storage of high reliability and the support of management.
1), signaling interface:
System docks with mobile switch by the ISUP/TUP signaling, and signaling, voice service are provided.
2), INTERNET interface:
System externally provides WEB service by the WEB server, and the user can visit system by the INTERNET network, and this WEB server must can guarantee the safe handling of system under the protection of fire compartment wall.The WEB server provides the structure of two network interface cards, from network the LAN of system and INTERNET is physically disconnected.Operator attendance also manages user data by the WEB mode in addition, for the user provides related service.
3), charging account interface:
The charging billing and accounting system of system and mobile operator has been set up interface.By this interface, system uses the ticket writing of native system to send in the charging billing and accounting system user, is convenient to system and the charging billing and accounting system is carried out checking of ticket.The send mode of ticket can have multiple.
As adopt system to carry charge system business is chargeed, then relevant the charging finished in system.
4), Short Message Service Gateway interface:
System links to each other with the short message service center of mobile operator by the Short Message Service Gateway agreement of mobile operator issue, is user-friendly to way of short messages download and inquiry various information.
5), with mobile MISC interface:
Provide note MISC access interface by commmunication company's requirement;
System safety and stability
The secret of the safety of system and related data information is the professional important assurance of normally carrying out.System possesses unified and comparatively perfect security mechanism, guaranteeing data security property, internet security and processor fail safe.System has comparatively complete data backup, error control and data recovery capability.System can prevent that computer hacker from carrying out malicious attack by computer network, accomplishes data and information privacy to system.
The hardware configuration characteristics
A), database: adopt high reliability and high stability server, have the high processing performance, can effectively bear data loading, oracle warehouse-in process, handle the hardware requirement of various statisticss, foreground application request and other affairs.
B), service server: high-performance, highly reliable industrial control computer.Possess powerful data processing function and its communication ability.
C), high scalability: when traffic carrying capacity increase or increase new business, main frame can increase node, processor, and internal memory etc. provide higher performance to satisfy new demand;
D), high reliability: host computer system can satisfy the 7*24 continuous throughout the twenty-four hour24, has good fault-tolerant ability simultaneously, adopts redundant configuration, and the system of assurance does not have the single failure point;
E), support parallel processing: support the processing that multiple host is parallel, with the requirement that guarantees that Large Volume Data is handled;
F), the restore cycle is short: when system carries out dilatation or system when unpredictalbe fault takes place, system can return to normal running status in 24 hours.
G), systems soft ware adopts modularization, Object-Oriented Programming method.Each functional module of system is carried out the transmission of data by interface function, and each module can isolated operation, also can cooperation, can carry out dilatation according to the concrete condition of business development.
Hardware fail safe physically:
The hardware device that system relates to has higher reliability and fault-tolerant ability.Mean down time is at interval greater than 100,000 hours.
Server system: the database server/application server host system for system adopts reliable Hot Spare and load balancing mechanism, guaranteeing the high availability of system, thereby guarantees uninterruptedly carrying out of system business.
Storage system: adopt disk array to carry out the storage of data, improve reliability of data storage and data access speed.
Front end access device: adopt performance height, stable industrial control computer, have the higher ability of taking precautions against natural calamities.
System network safety:
Network security, protecting network and telecommunication equipment guarantee the webserver and transmission, debug, system can control the visit from the unreliable network, and monitoring trespasses.
Set up perfect, reliable network security and access rights controlling mechanism (for example: can limit source IP address) for some accessing operation; Selection and safeguard measures such as multistage password password or use hardware key are provided; Password length should be enough big, often conversion of password; Data access between software module and funcall adopt licensing scheme, refuse undelegated visit; The proemial program of detecting, filtration or track band and other unauthorized access attempt, energy is Real-time Alarm automatically, and generates corresponding log record; Forbid accessing operations such as outer bound pair system implementation Telnet, Rlogin by the fire compartment wall setting on the router;
System management and safety:
System provides multistage password password, and the operator is carried out job number and rights management, and to area under the operator, accessed content is made qualification.
System possesses good access rights controlled function, comprises the interface of user interface, machine and the machinery compartment of system, important order and access of database control of authority.Detail record is carried out in all visits.
For the inquiry of customer service behavior, each authorized user is set up Operation Log, the authorized user operating process of detail record provides the log query function.
The mode that the operation that relates to fail safe for the user all adopts the secondary random cipher to confirm.
Adaptability and autgmentability
Native system has good adaptability, the different business demand that can adaptation office side and the requirement of machine room.The upgrading of the side's of playing a game switch and the network capacity extension, what system can be level and smooth transfers on the existing system.
System has good consideration in when design to its autgmentability, and the hardware and software of employing well adaptation office side increases relaying and the requirement of function raising.
Computer system adopts high availability structure, fault-tolerant architecture or other reliability engineerings, simultaneously important hardware components is adopted double copies.The hardware and the software of system cooperatively interact, and the managerial ability to system's faults itself is provided.The Mean Time Between Failures of system was greater than 1 year.The system design life-span was greater than 10 years.
The fault of system can be isolated in the module, does not possess diffusivity. and to select the reliable quality transmission link for use, and active and standby route is provided. the annual systemic breakdown number of stoppages that causes owing to system's self reason is no more than 4 times; Accumulation lasts fault time and is no more than 8 hours. interrupts as transmission, and the backup of front end function reply image data, when Network Transmission is recovered, can be with data upload.
A), computer system adopts high availability structure, fault-tolerant architecture or other reliability engineerings, simultaneously important hardware components adopted double copies.
B), the hardware and the software of system cooperatively interacts, and the managerial ability to system's faults itself is provided.
C), the Mean Time Between Failures of system was greater than 1 year.
D), the system design life-span was greater than 10 years.
E), the fault of system can be isolated in the module, do not possess diffusivity;
F), select the reliable quality transmission link for use, and provide active and standby route;
G), the annual systemic breakdown number of stoppages that causes owing to system's self reason is no more than 4 times; Accumulation lasts fault and is no more than 8 hours.
The dilatation scheme
||The index explanation
|System user sum (ten thousand)
||The system registry number of users
|Average incoming call every day of active user number of times
|The calling ratio of attending a banquet
||The calling number of times of attending a banquet accounts for total incoming call ratio
|The phonetic dialing ratio
||The phonetic dialing number of times accounts for total incoming call ratio
|User's average call duration (second)
||Comprise IVR, attend a banquet and phonetic dialing
|The calling average call duration (second) of attending a banquet
|Phonetic dialing average call duration (second)
|Traffic coefficient of concentration when busy
||The ratio of telephone traffic and day telephone traffic when busy
|The every line telephone traffic of incoming call (Erl) when busy
||Need dilatation when surpassing desired value
|The every line telephone traffic (Erl) of breathing out when busy
||Need dilatation when surpassing desired value
These parameters is the real network operation index of existing system, as the foundation of System Expansion.
Front end access device, data storage device, business module carrying server all adopt the load sharing mode, so that carry out smooth expansion at any time; Adopt two, multi-computer back-up, the method for designing of load sharing, the operation continuity of each business function of assurance system simultaneously between each identical services server.
The node dilatation
The single node system user capacity was considered to build Section Point above 500,000 o'clock, backuped each other, and is independent mutually, makes the whole service system possess stronger adaptability, stability and better extended capability.Also will obtain necessary optimization aspect disposal ability and the traffic load simultaneously.
7*24 hour external customer service call: 68680108
Complaint handling ability efficiently: relevant complaint guarantees to reply at 2 hours, disposes in 24 hours
Satisfied percent of call completed: the customer service call completing rate is average more than 95%
Enough customer services assurance of attending a banquet: the xx people of client service center
Reliable customer service technological system: the customer service management system of company oneself exploitation is the variety of issues of process user, third party's customer service, 1860 reflections in time, perfect customer service document, the customer service instruction of standard, customer service website and 7*24 hour contact interface of e-mail.
Under holding state, press
Green dial key is said the name of contact person in address list according to prompting, and system puts through automatically by speech recognition; Finish conversation as desire, please by
Red on-hook key
When mobile phone is called out, press
Green dial key can receive calls, and presses
But red on-hook key refusing to receive telephone;
Finish conversation as desire, please by
Red on-hook key.
When unread short messages, note reads key
The indicator light flash for prompting under the situation that keyboard is not locked, reads key by note
With voice broadcast note number, time and content.
The voice SMS that the user receives will broadcast with primary sound;
The character message that the user receives will have system voice to report.
Under holding state, the user presses
The manual service key, system will directly call love service centre;
Love service comprises: tone information, phone generation dials, generation sends short messages, information consultation etc.Embodiment 4
Under holding state, the user presses emergency call key
(2 seconds), system will contact directly the emergency contact of user preset, and system can call out 1 time by poll, if the emergency telephone number that the user is provided with can not be connected, system will send SMS Tip to emergency telephone number.