CN109688256A - Calling-out method, system, equipment and computer readable storage medium - Google Patents
Calling-out method, system, equipment and computer readable storage medium Download PDFInfo
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- CN109688256A CN109688256A CN201810980661.3A CN201810980661A CN109688256A CN 109688256 A CN109688256 A CN 109688256A CN 201810980661 A CN201810980661 A CN 201810980661A CN 109688256 A CN109688256 A CN 109688256A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5141—Details of processing calls and other types of contacts in an unified manner
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/10—Aspects of automatic or semi-automatic exchanges related to the purpose or context of the telephonic communication
- H04M2203/1058—Shopping and product ordering
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/18—Automated outdialling systems
Abstract
The present invention provides a kind of calling-out method, this method comprises: synchronizing processing to operation system database and telephony platform database, the original outgoing call list being stored in operation system database is synchronized in telephony platform database；According to synchronous original outgoing call list and default outgoing call list template generation target outgoing call list, and outgoing call task is established according to the target outgoing call list；Call treatment is carried out to the outgoing call task, obtains outgoing call result；According to the outgoing call as a result, determining the unfinished outgoing call list in the outgoing call task, and the unfinished outgoing call list is put into progress Priority Call processing in next outgoing call task.The present invention also provides a kind of outer paging system, equipment and computer readable storage mediums.Example of the present invention is not necessarily to manual intervention, realizes outbound campaign automation, not only improves the efficiency of outbound campaign, outgoing call demand is effectively ensured, can also reduce human cost.
Description
Technical field
The present invention relates to data communication technology field more particularly to a kind of calling-out method, system, equipment and computer-readable
Storage medium.
Background technique
For enterprise, outbound campaign is the important ring that enterprise carries out business or event promotion, traditional outbound campaign,
It needs human-edited's outgoing call list and imports outgoing call list in external calling device in the form of txt text to carry out outgoing call, work as outgoing call
When the quantity of list is larger, this treatment process is cumbersome, and time-consuming and laborious, low efficiency, human cost also greatly increases, in addition,
After the completion of outbound campaign, for currently outstanding outgoing call list, such as current ring unanswered, rejection, be busy now it is outer
Exhale list, it is also necessary to manually export in the form of txt text, rearrange outbound campaign so as to subsequent, however, current do not complete
Outgoing call list quantity it is also larger when, be manually difficult to rearrange outbound campaign in time, outgoing call demand caused to be not being met.
Summary of the invention
The main purpose of the present invention is to provide a kind of calling-out method, system, equipment and computer readable storage medium, purports
Cumbersome, the low efficiency in the mode process for solving existing artificial treatment outgoing call list, increases human cost, and outgoing call demand cannot expire
The technical problem of foot.
To achieve the above object, the present invention provides a kind of calling-out method, the calling-out method the following steps are included:
Processing is synchronized to operation system database and telephony platform database, operation system database will be stored in
In original outgoing call list be synchronized in telephony platform database；
According to synchronous original outgoing call list and default outgoing call list template generation target outgoing call list, and according to the mesh
Mark outgoing call list establishes outgoing call task；
Call treatment is carried out to the outgoing call task, obtains outgoing call result；
According to the outgoing call as a result, determining the unfinished outgoing call list in the outgoing call task, and will be outside described do not complete
List is exhaled to be put into progress Priority Call processing in next outgoing call task.
Optionally, the original outgoing call list is generated by operation system according to business datum and pre-set business rules, and is deposited
It is stored in operation system database.
Optionally, described that processing is synchronized to operation system database and telephony platform database, industry will be stored in
The step that is synchronized in telephony platform database of original outgoing call list in business system database includes:
Call preset schedule platform；
By the kettle kettle tool in the preset schedule platform, original outgoing call is extracted from business system database
The corresponding data of list；
The data of extraction are successively cleaned, conversion process, and data are loaded onto telephony platform data by treated
In library.
Optionally, described according to synchronous original outgoing call list and default outgoing call list template generation target outgoing call list
Step includes:
Obtain the synchronous corresponding mark of original outgoing call list；
Default outgoing call list template is obtained, according to synchronous original outgoing call list and its corresponding mark to described default outer
It exhales list template to be filled, obtains target outgoing call list.
Optionally, described the step of carrying out automatic call treatment to the outgoing call task, includes:
Call instruction is triggered, call treatment is carried out to the outgoing call task according to default outgoing call control parameter.
Optionally, it is described according to the outgoing call as a result, determine the unfinished outgoing call list in the outgoing call task, and by institute
Stating the step of unfinished outgoing call list is put into progress Priority Call processing in next outgoing call task includes:
Determine the access failure outgoing call in the outgoing call result；
Extract the corresponding outgoing call list of the access failure outgoing call, and by the corresponding outgoing call name of the access failure outgoing call of the extraction
Nonoculture is not complete outgoing call list, is put into next outgoing call task；
In next outgoing call task, Priority Call sequence is set by the unfinished outgoing call list, in next outgoing call
Priority Call processing is carried out in task.
Optionally, it after described the step of carrying out automatic call treatment to the outgoing call task, obtaining outgoing call result, also wraps
It includes:
Outgoing call data are generated based on the outgoing call result, and the outgoing call data are synchronized in operation system database.
In addition, to achieve the above object, the present invention also provides a kind of outer paging system, the outer paging system includes:
List synchronization module will be deposited for synchronizing processing to operation system database and telephony platform database
The original outgoing call list being stored in operation system database is synchronized in telephony platform database；
Task creation module, for according to synchronous original outgoing call list and default outgoing call list template generation target outgoing call
List, and outgoing call task is established according to the target outgoing call list；
Calling module obtains outgoing call result for carrying out call treatment to the outgoing call task；
Priority Call processing module, for according to the outgoing call as a result, determining the unfinished outgoing call in the outgoing call task
List, and the unfinished outgoing call list is put into progress Priority Call processing in next outgoing call task.
In addition, to achieve the above object, the present invention also provides a kind of outgoing call equipment, the outgoing call equipment include memory,
Processor and it is stored in the outgoing call program that can be run on the memory and on the processor, the outgoing call program is described
The step of processor realizes calling-out method as described above when executing.
In addition, to achieve the above object, the present invention also provides a kind of computer readable storage mediums, which is characterized in that institute
It states and is stored with outgoing call program on computer readable storage medium, realized when the outgoing call program is executed by processor as described above
The step of calling-out method.
The present invention provides a kind of calling-out method, synchronizes processing to operation system database and telephony platform database,
The original outgoing call list being stored in operation system database to be synchronized in telephony platform database；According to synchronous original
Outgoing call list and default outgoing call list template generation target outgoing call list, and outgoing call is established according to the target outgoing call list and is appointed
Business；Call treatment is carried out to the outgoing call task, obtains outgoing call result；According to the outgoing call as a result, determining the outgoing call task
In unfinished outgoing call list, and the unfinished outgoing call list is put into next outgoing call task progress Priority Call processing.
The present invention builds outer paging system in telephony platform, synchronous by the original outgoing call list that will be stored in operation system database
Into telephony platform database, the outer paging system of telephony platform is allowed to generate target outgoing call list according to original outgoing call list
Automatic outer call activity is carried out, and unfinished outgoing call list is put into next outgoing call task and carries out Priority Call, without artificial dry
In advance, outbound campaign automation is realized, the efficiency of outbound campaign is not only improved, outgoing call demand is effectively ensured, can also reduce people
Power cost.
Detailed description of the invention
Fig. 1 is the hardware structural diagram of outgoing call equipment involved in the embodiment of the present invention；
Fig. 2 is the flow diagram of calling-out method first embodiment of the present invention；
Fig. 3 is the flow diagram of calling-out method second embodiment of the present invention；
Fig. 4 is the functional block diagram of the outer paging system first embodiment of the present invention.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
The present embodiments relate to calling-out method be mainly used in outgoing call equipment, which can be individual calculus
The equipment having data processing function such as machine (personal computer, PC), laptop, server.
Referring to Fig.1, Fig. 1 is the hardware structural diagram of outgoing call equipment involved in the embodiment of the present invention.The present invention
In embodiment, outgoing call equipment may include processor 1001 (such as central processing unit Central Processing Unit,
CPU), communication bus 1002, user interface 1003, network interface 1004, memory 1005.Wherein, communication bus 1002 is used for
Realize the connection communication between these components；User interface 1003 may include display screen (Display), input unit such as key
Disk (Keyboard)；Network interface 1004 optionally may include standard wireline interface and wireless interface (such as Wireless Fidelity
WIreless-FIdelity, WI-FI interface)；Memory 1005 can be high-speed random access memory (random access
Memory, RAM), it is also possible to stable memory (non-volatile memory), such as magnetic disk storage, memory
1005 optionally can also be the storage device independently of aforementioned processor 1001.It will be understood by those skilled in the art that in Fig. 1
The hardware configuration that shows does not constitute a limitation of the invention simultaneously, may include than illustrating more or fewer components, or combination
Certain components or different component layouts.
With continued reference to Fig. 1, the memory 1005 in Fig. 1 as a kind of computer readable storage medium may include operation system
System, network communication module and outgoing call program.In Fig. 1, network communication module can be used for connecting operation system, with operation system
Carry out data communication；And processor 1001 can call the outgoing call program stored in memory 1005, and execute each reality of the present invention
The calling-out method of example offer is provided.
The embodiment of the invention provides a kind of calling-out methods.
It is the flow diagram of calling-out method first embodiment of the present invention referring to Fig. 2, Fig. 2.
In the present embodiment, the calling-out method is applied to outer paging system (the Outband Contact of telephony platform
Server, OCS system), the telephony platform and operation system belong to coordination, the outgoing call system docking operation system,
The calling-out method the following steps are included:
The calling-out method the following steps are included:
Step S10 synchronizes processing to operation system database and telephony platform database, will be stored in business system
Original outgoing call list in system database is synchronized in telephony platform database；
For enterprise, outbound campaign is the important ring that enterprise carries out business or event promotion, traditional outbound campaign,
It needs human-edited's outgoing call list and imports outgoing call list in external calling device in the form of txt text to carry out outgoing call, work as outgoing call
When the quantity of list is larger, this treatment process is cumbersome, and time-consuming and laborious, low efficiency, human cost also greatly increases, in addition,
After the completion of outbound campaign, for currently outstanding outgoing call list, such as current ring unanswered, rejection, be busy now it is outer
Exhale list, it is also necessary to manually export in the form of txt text, rearrange outbound campaign so as to subsequent, however, current do not complete
Outgoing call list quantity it is also larger when, be manually difficult to rearrange outbound campaign in time, outgoing call demand caused to be not being met.
In this regard, the present embodiment proposes a kind of calling-out method, it is synchronous by the original outgoing call list that will be stored in operation system database
Into telephony platform database, the outer paging system of telephony platform is allowed to generate target outgoing call list according to original outgoing call list
Automatic outer call activity is carried out, and unfinished outgoing call list is put into next outgoing call task and carries out Priority Call, without artificial dry
In advance, outbound campaign automation is realized.
In the present embodiment, corresponding database has been pre-created in operation system, which is nets2 database,
Nets2 database includes T_PUB_SYN_PCS_INFO table.Operation system can be according to pre- in business datum and operation system
If business rule generates original outgoing call list, it is stored in the T_PUB_SYN_PCS_INFO table of nets2 database.Specifically,
Business datum can be sale (electricity pin and network sale) business datum and revisit service data based on insurance products, and business rule
It is the rule of pre-set processing business data based on outbound campaign demand.Illustrate business system by taking declaration form revisit service as an example
System generates the process of original outgoing call list: the declaration form for being dispatched into client according to business datum and pre-set business rules,
Operation system can be generated according to client's addressee time of prediction pays a return visit customer information, which compiles including at least declaration form
Number, pay a return visit time and customer telephone number, if with one day for the period, operation system can the same day specified time point (such as
16:00), the return visit list that next day is generated according to the return visit customer information on the same day, is stored in business system as original outgoing call list
In the T_PUB_SYN_PCS_INFO table of system database (nets2 database).In addition, being pre-created in telephony platform corresponding
Database, the database are WECSH database, and WECSH database includes that t_contact_list_info table (indicates that phone is flat
The practical outgoing call list table of platform).
Firstly, OCS system synchronizes processing to operation system database and telephony platform database, industry will be stored in
Original outgoing call list in business system database is synchronized in telephony platform database.The step S10 may include:
Call preset schedule platform；
In the present embodiment, simultaneously due to the data structure of operation system database and the data structure of telephony platform database
Not identical, OCS system need to call preset schedule platform, and the original outgoing call list that will be stored in operation system database is synchronous
Into telephony platform database.Specifically, OCS system and the foundation of preset schedule platform have communication connection, and the preset schedule is flat
Platform can be third party's dispatching platform link-do.Third party's dispatching platform link-do includes kettle tool, kettle
The entitled kettle of Chinese, generally, then meaning is just desirable to be put into various data in one pot with a kind of specified
Format outflow.Kettle tool is a kind of ETL tool, and ETL is responsible for data such as relationship number will be distributed, in heterogeneous data source
It is drawn into after interim middle layer according to, flat data file etc. and is cleaned, converted, integrated, be finally loaded into data warehouse (Data
Warehouse) or in Data Mart (Data Mart), become on-line analytical processing (On-Line Analytical
Processing, OLAP), the basis of data mining (Data Mining), that is to say, that kettle tool can be used for extracting, turn
It changes, load data, it is synchronous to can be realized data.
By the kettle kettle tool in the preset schedule platform, original outgoing call is extracted from business system database
The corresponding data of list；
In the step, OCS system by the kettle tool in dispatching platform link-do, to operation system database and
It is synchronous that telephony platform database carries out kettle.That is, OCS system calls kettle tool, by kettle tool, from operation system
The corresponding data of original outgoing call list, that is, the T_PUB_ from nets2 database are extracted in database (nets2 database)
The corresponding data of original outgoing call list are extracted in SYN_PCS_INFO table.
The data of extraction are successively cleaned, conversion process, and data are loaded onto telephony platform data by treated
In library.
Later, the corresponding data of original outgoing call list are carried out to the cleaning treatment of deleting duplicated data；For cleaning treatment
Data afterwards, kettle tool are mapped according to the format made an appointment with telephony platform database (WECSH database) with field
The mode of conversion, format needed for being converted into telephony platform database (WECSH database), further, at conversion
Data after reason are loaded onto telephony platform database (WECSH database).Or it is illustrated by taking declaration form revisit service as an example:
16:00 of the operation system on the same day, the return visit customer information based on the same day generates the return visit list of next day, as original outgoing call name
It is singly stored in the nets2 database of operation system, then the 3:00 in morning next day, telephony platform can then pass through link-do
Original outgoing call list is synchronized to telephony platform from the nets2 database of operation system by the kettle tool of dispatching platform
In WECSH database.
Step S20, according to synchronous original outgoing call list and default outgoing call list template generation target outgoing call list, and root
Outgoing call task is established according to the target outgoing call list；
Later, OCS system is according to synchronous original outgoing call list and default outgoing call list template generation target outgoing call list.
Specifically, described according to the original outgoing call list of the synchronization and the step of default outgoing call list template generation target outgoing call list
Suddenly, may include:
Obtain the synchronous corresponding mark of original outgoing call list；
OCS system obtains the synchronous corresponding mark of original outgoing call list, which has uniqueness, for marking difference
User, such as can putting in order according to synchronous original outgoing call list for each original outgoing call list extract it
The number to put in order is as mark.If declaration form revisit service, OCS system can be according to the volume of synchronous original outgoing call list
Number, t_policyno_chain_id is generated for marking different users.
Default outgoing call list template is obtained, according to synchronous original outgoing call list and its corresponding mark to described default outer
It exhales list template to be filled, obtains target outgoing call list.
After obtaining the synchronous corresponding mark of original outgoing call list, OCS system obtains default outgoing call list template, also
It is the t_contact_list_info table in telephony platform database, and then according to the synchronous corresponding mark of original outgoing call list
Know (such as t_policyno_chain_id), according to t_contact_list_info tableau format, one by one by original outgoing call name
Single filling is into t_contact_list_info table, to obtain target outgoing call list.
OCS system establishes outgoing call task according to the target outgoing call list, that is, needle after generating target outgoing call list
To target outgoing call list, outgoing call period and the corresponding outgoing call sequence of each outgoing call list of outbound campaign are formulated, and when outgoing call
Between section and each outgoing call list corresponding outgoing call sequence can be not construed as limiting herein according to practical flexible setting, such as outgoing call time
Section can be 9:30-12:00 and 13:30-19:30, and the corresponding outgoing call sequence of each outgoing call list may is that according to target outgoing call
The sequencing of name single-row.
Step S30 carries out call treatment to the outgoing call task, obtains outgoing call result；
Wherein, described the step of call treatment is carried out to the outgoing call task, may include:
Call instruction is triggered, call treatment is carried out to the outgoing call task according to default outgoing call control parameter.
OCS system carries out call treatment after establishing outgoing call task, to the outgoing call task, which is to exhale automatically
Cry processing, that is to say, that OCS system can carry out auto dialing calling, and not needing to attend a banquet carries out manual dialup calling.Specifically,
External paging system causes instantaneous excessive pressure when in order to avoid outbound campaign starting, and outer paging system is for the triggering calling of outgoing call task
Instruction, outer paging system can carry out call treatment, the outgoing call control parameter packet to outgoing call task according to default outgoing call control parameter
The concurrent total amount of outgoing call and outgoing call rate are included, is pre-set in outer paging system, for example, the concurrent total amount of outgoing call can be set to
Outgoing call rate is set 10 tunnels/per second by 180 road traffics, then, outer paging system can be according to the concurrent total of 180 road traffics
10 tunnel Liang Yi/rate per second carries out auto dialing calling to outgoing call task.OCS system is initiated automatic according to target outgoing call list
After calling, outgoing call result will record the CALL_RESULT item in the t_contact_list_info table of telephony platform database
Under, specifically, outgoing call is often led to for connection, the CALL_RESULT item in t_contact_list_info table has field value
Update, outgoing call often led to for access failure, CALL_RESULT item in t_contact_list_info table for initial value or
No record.
Step S40, according to the outgoing call as a result, determining the unfinished outgoing call list in the outgoing call task, and will be described
It does not complete outgoing call list and is put into progress Priority Call processing in next outgoing call task.
Wherein, step S40 may include:
Determine the access failure outgoing call in the outgoing call result；
OCS system first determines the access failure outgoing call in outgoing call result after obtaining outgoing call result, that is, inquiry t_
CALL_RESULT item in contact_list_info table therefrom finds out CALL_RESULT for initial value or without note
The outgoing call of record, as access failure outgoing call.
Extract the corresponding outgoing call list of the access failure outgoing call, and by the corresponding outgoing call name of the access failure outgoing call of the extraction
Nonoculture is not complete outgoing call list, is put into next outgoing call task；
Then, CALL_RESULT are extracted for initial value or the outgoing call list of no record, as unfinished outgoing call name
It is single.
In next outgoing call task, Priority Call sequence is set by the unfinished outgoing call list, in next outgoing call
Priority Call processing is carried out in task.
Later, unfinished outgoing call list is put into next outgoing call task, and in next outgoing call task, will do not completed
Outgoing call list is set as Priority Call sequence, to carry out Priority Call processing in next outgoing call task.
The present embodiment synchronizes processing to operation system database and telephony platform database, will be stored in business system
Original outgoing call list in system database is synchronized in telephony platform database；According to the original outgoing call list of the synchronization and in advance
If outgoing call list template generation target outgoing call list, and outgoing call task is established according to the target outgoing call list；To the outgoing call
Task carries out automatic call treatment, obtains outgoing call result；According to the outgoing call as a result, determining not completing in the outgoing call task
Outgoing call list, and the unfinished outgoing call list is put into progress Priority Call processing in next outgoing call task.The present embodiment exists
Outer paging system is built in telephony platform, is put down by the way that the original outgoing call list being stored in operation system database is synchronized to phone
In platform database, allows the outer paging system of telephony platform to generate target outgoing call list according to original outgoing call list and carry out automatically
Outbound campaign, and unfinished outgoing call list is put into next outgoing call task and carries out Priority Call, it is not necessarily to manual intervention, is realized
Outbound campaign automation, not only improves the efficiency of outbound campaign, outgoing call demand is effectively ensured, can also reduce human cost.
It is the flow diagram of calling-out method second embodiment of the present invention referring to Fig. 3, Fig. 3.
Based on above-mentioned embodiment illustrated in fig. 2, in the present embodiment, after step S30, can also include:
Step S50 generates outgoing call data based on the outgoing call result, and the outgoing call data is synchronized to operation system number
According in library.
After traditional outbound campaign is completed, it is also desirable to manually by outgoing call result in the form of txt text from external calling device
Middle export imported into operation system again, to provide the outgoing call situation of outgoing call task for operation system.In this regard, the present embodiment OCS system
System can also generate outgoing call data back to operation system after outbound campaign completion.
Specifically, OCS system can determine outer after carrying out automatic call treatment to outgoing call task and obtaining outgoing call result
The connection outgoing call in result is exhaled, connecting the corresponding outgoing call list of outgoing call is exactly that outgoing call list is completed in outgoing call task, that is,
The CALL_RESULT item of the t_contact_list_info table of OCS system queries telephony platform database, determines CALL_
Then the RESULT outgoing call lists for having field value to update extract the CALL_RESULT outgoing call lists for having field value to update,
As outgoing call list is completed, outgoing call list and its corresponding outgoing call result then will be completed as outgoing call data, then pass through
The outgoing call data are synchronized to operation system number by the kettle tool in third party's dispatching platform link-do in a manner of kettle
According in library.
In the present embodiment, it is based on practical business demand, especially declaration form revisit service (for example has been bought insurance products and needed
Carry out questionnaire survey etc. and pay a return visit movable business), IVR (Interactive Voice can be configured in OCS system
Response, interactive voice answering) module, and be stored in the T_QUESTION_TEMPLATE table of telephony platform database
The problem of based on questionnaire survey template, be then stored in the T_QUESTION_LIST table of telephony platform database and question template
Associated voice, OCS system can provide voice for the automatic outer call activity based on declaration form revisit service and pay a return visit automatically as a result,.
Specifically, OCS system connects the outgoing call of prompt for receiving when carrying out automatic call treatment to outgoing call task, calls IVR
Module, with read stored in above-mentioned T_QUESTION_TEMPLATE table based on questionnaire survey the problem of template and T_
Stored in QUESTION_LIST table with the associated voice of question template, broadcast voice prompting, corresponding client can be according to IVR
Voice prompting carries out corresponding button operation, and OCS system can be received by IVR module and connect the corresponding client feedback of outgoing call
IVR key result information outgoing call result that voice is paid a return visit automatically and its corresponding IVR key result letter will be completed later
Breath is stored in the T_OCS_IVR_CALLLOG table of telephony platform database.So, after the completion of outgoing call task, OCS system can
Outgoing call result and its corresponding IVR that voice is paid a return visit automatically is completed by bond to read from T_OCS_IVR_CALLLOG table
Fruit information, to generate outgoing call data.In the present embodiment, tjs tool can also be pre-configured in OCS system, and (one kind is across data
Library synchronization means), for based on the outgoing call result and its corresponding IVR key result information and group that voice is paid a return visit automatically is completed
At outgoing call data, then can be synchronized in a manner of tjs in operation system database by tjs tool.
The present embodiment also generates outgoing call data back to operation system, achieves for operation system after the completion of outbound campaign
Or use, it is equally not necessarily to manual intervention, can provide outbound campaign relevant feedback data for operation system automatically.
In addition, the embodiment of the present invention also provides a kind of outer paging system.
Referring to Fig. 4, Fig. 4 is the functional block diagram of the outer paging system first embodiment of the present invention.
In the present embodiment, the outer paging system includes:
List synchronization module 10 will for synchronizing processing to operation system database and telephony platform database
The original outgoing call list being stored in operation system database is synchronized in telephony platform database；
Task creation module 20, for according to outside synchronous original outgoing call list and default outgoing call list template generation target
List is exhaled, and outgoing call task is established according to the target outgoing call list；
Calling module 30 obtains outgoing call result for carrying out call treatment to the outgoing call task；
Priority Call processing module 40, for according to the outgoing call as a result, determining unfinished outer in the outgoing call task
List is exhaled, and the unfinished outgoing call list is put into progress Priority Call processing in next outgoing call task.
Wherein, each virtual functions module of above-mentioned outer paging system is stored in the memory 1005 of outgoing call equipment shown in Fig. 1,
It is functional for realizing the institute of outgoing call program；When each module is executed by processor 1001, it can will be stored in operation system database
In original outgoing call list be synchronized in telephony platform database, allow the outer paging system of telephony platform according to original outgoing call
List generates target outgoing call list and carries out automatic outer call activity, and unfinished outgoing call list is put into next outgoing call task and is carried out
Priority Call realizes the function of outbound campaign automation.
Further, the list synchronization module 10 includes:
Call unit, for calling preset schedule platform；
Extracting unit, for being taken out from business system database by the kettle tool in the preset schedule platform
Take the corresponding data of original outgoing call list；
Loading unit is successively cleaned, conversion process for the data to extraction, and data are loaded by treated
In telephony platform database.
Further, the task creation module 20 includes:
Acquiring unit, for obtaining the synchronous corresponding mark of original outgoing call list；
Target outgoing call list generation unit, for obtaining default outgoing call list template, according to according to synchronous original outgoing call
List and its corresponding mark are filled the default outgoing call list template, obtain target outgoing call list.
Further, the calling module 30 includes:
Calling unit calls the outgoing call task according to default outgoing call control parameter for triggering call instruction
Processing.
Further, the Priority Call processing module 40 includes:
Determination unit, for determining the access failure outgoing call in the outgoing call result；
Extraction unit, for extracting the corresponding outgoing call list of the access failure outgoing call, and will be outside the access failure of the extraction
It exhales corresponding outgoing call list as outgoing call list is not completed, is put into next outgoing call task；
Priority Call sequence setting unit, for setting the unfinished outgoing call list in next outgoing call task
Priority Call sequence, to carry out Priority Call processing in next outgoing call task.
Further, the outer paging system further include:
Outgoing call data simultaneous module, for generating outgoing call data based on the outgoing call result, and the outgoing call data are same
Step is into operation system database.
Wherein, the function realization of modules is opposite with each step in above-mentioned calling-out method embodiment in above-mentioned outer paging system
It answers, function and realization process no longer repeat one by one here.
In addition, the embodiment of the present invention also proposes a kind of computer readable storage medium.
Outgoing call program is stored on institute's computer readable storage medium of the present invention, when the outgoing call program is executed by processor
In realization the step of the calling-out method.
Wherein, the specific embodiment of computer readable storage medium of the present invention and the basic phase of each embodiment of above-mentioned calling-out method
Together, therefore not to repeat here.
It should be noted that, in this document, the terms "include", "comprise" or its any other variant are intended to non-row
His property includes, so that the process, method, article or the system that include a series of elements not only include those elements, and
And further include other elements that are not explicitly listed, or further include for this process, method, article or system institute it is intrinsic
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including being somebody's turn to do
There is also other identical elements in the process, method of element, article or system.
The serial number of the above embodiments of the invention is only for description, does not represent the advantages or disadvantages of the embodiments.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.Based on this understanding, technical solution of the present invention substantially in other words does the prior art
The part contributed out can be embodied in the form of software products, which is stored in one as described above
In storage medium (such as ROM/RAM, magnetic disk, CD), including some instructions are used so that terminal device (it can be mobile phone,
Computer, server, air conditioner or network equipment etc.) execute method described in each embodiment of the present invention.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
1. a kind of calling-out method, which is characterized in that the calling-out method the following steps are included:
Processing is synchronized to operation system database and telephony platform database, will be stored in operation system database
Original outgoing call list is synchronized in telephony platform database；
According to synchronous original outgoing call list and default outgoing call list template generation target outgoing call list, and according to outside the target
List is exhaled to establish outgoing call task；
Call treatment is carried out to the outgoing call task, obtains outgoing call result；
According to the outgoing call as a result, determining the unfinished outgoing call list in the outgoing call task, and by the unfinished outgoing call name
Singly it is put into progress Priority Call processing in next outgoing call task.
2. calling-out method as described in claim 1, which is characterized in that the original outgoing call list is by operation system according to business
Data and pre-set business rules generate, and are stored in operation system database.
3. calling-out method as described in claim 1, which is characterized in that described to operation system database and telephony platform data
Library synchronizes processing, and the original outgoing call list being stored in operation system database is synchronized in telephony platform database
The step of include:
Call preset schedule platform；
By the kettle kettle tool in the preset schedule platform, original outgoing call list is extracted from business system database
Corresponding data；
The data of extraction are successively cleaned, conversion process, and data are loaded onto telephony platform database by treated.
4. calling-out method as described in claim 1, which is characterized in that described according to synchronous original outgoing call list and default outer
The step of exhaling list template generation target outgoing call list include:
Obtain the synchronous corresponding mark of original outgoing call list；
Default outgoing call list template is obtained, according to synchronous original outgoing call list and its corresponding mark to the default outgoing call name
Single mode plate is filled, and obtains target outgoing call list.
5. calling-out method as described in claim 1, which is characterized in that the step for carrying out call treatment to the outgoing call task
Suddenly include:
Call instruction is triggered, call treatment is carried out to the outgoing call task according to default outgoing call control parameter.
6. calling-out method as described in claim 1, which is characterized in that it is described according to the outgoing call as a result, determining the outgoing call
Unfinished outgoing call list in task, and the unfinished outgoing call list is put into next outgoing call task and is carried out at Priority Call
The step of reason includes:
Determine the access failure outgoing call in the outgoing call result；
Extract the corresponding outgoing call list of the access failure outgoing call, and by the corresponding outgoing call name nonoculture of the access failure outgoing call of the extraction
Not complete outgoing call list, it is put into next outgoing call task；
In next outgoing call task, Priority Call sequence is set by the unfinished outgoing call list, in next outgoing call task
Middle progress Priority Call processing.
7. such as calling-out method described in any one of claims 1 to 6, which is characterized in that described to be carried out to the outgoing call task
Call treatment, after the step of obtaining outgoing call result, further includes:
Outgoing call data are generated based on the outgoing call result, and the outgoing call data are synchronized in operation system database.
8. a kind of outer paging system, which is characterized in that the outer paging system includes:
List synchronization module will be stored in for synchronizing processing to operation system database and telephony platform database
Original outgoing call list in operation system database is synchronized in telephony platform database；
Task creation module, for according to synchronous original outgoing call list and default outgoing call list template generation target outgoing call name
It is single, and outgoing call task is established according to the target outgoing call list；
Calling module obtains outgoing call result for carrying out call treatment to the outgoing call task；
Priority Call processing module, for according to the outgoing call as a result, determine the unfinished outgoing call list in the outgoing call task,
And the unfinished outgoing call list is put into progress Priority Call processing in next outgoing call task.
9. a kind of outgoing call equipment, which is characterized in that the outgoing call equipment includes processor, memory and is stored in described deposit
On reservoir and the outgoing call program that can be executed by the processor, wherein being realized when the outgoing call program is executed by the processor
The step of calling-out method as described in any one of claims 1 to 7.
10. a kind of computer readable storage medium, which is characterized in that be stored with outgoing call journey on the computer readable storage medium
Sequence, wherein when the outgoing call program is executed by processor, realizing the calling-out method as described in any one of claims 1 to 7
Step.
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