CN109639918A - Softphone communication means, device, equipment and computer readable storage medium - Google Patents
Softphone communication means, device, equipment and computer readable storage medium Download PDFInfo
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- CN109639918A CN109639918A CN201811275123.0A CN201811275123A CN109639918A CN 109639918 A CN109639918 A CN 109639918A CN 201811275123 A CN201811275123 A CN 201811275123A CN 109639918 A CN109639918 A CN 109639918A
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- Prior art keywords
- softphone
- telephone number
- call
- interface
- outgoing call
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0012—Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/003—Click to dial services
Abstract
The invention belongs to mobile terminal technical fields, a kind of softphone communication means, device, equipment and computer readable storage medium are provided, this method comprises: when receive act on the clicking operation of softphone icon in operation system interface when, obtain the corresponding scripted code of softphone small routine；The scripted code is run, softphone small routine is loaded at the operation system interface, shows softphone interface；Outgoing call task is obtained, at the softphone interface according to the outgoing call task execution call function, to establish call.The convenience and efficiency of phone activity can be improved in the present invention, meets and efficiently and flexibly requires phone activity.
Description
Technical field
The present invention relates to mobile terminal technical field more particularly to a kind of softphone communication means, device, equipment and computers
Readable storage medium storing program for executing.
Background technique
For enterprise, phone activity is related to the business such as client's consulting, product promotion, client's return visit, satisfaction investigation, is
The important ring that enterprise commences business.And being growing with scope of the enterprise, ten hundreds of phone activities need to be carried out daily,
Enterprise proposes efficient and flexible requirement to phone activity, but enterprise staff still passes through entity phone progress electricity at this stage
Words activity needs enterprise staff manual dialup on entity phone, and the large number of of enterprise staff, mobility are larger, are distributing
Inevitably there is careless omission in the link of entity phone, it is difficult to meet enterprise and efficiently and flexibly require phone activity.
Summary of the invention
The main purpose of the present invention is to provide a kind of softphone communication means, device, equipment and computer-readable storages
Medium, it is intended to which the convenience and efficiency for improving phone activity can satisfy and efficiently and flexibly require phone activity.
To achieve the above object, the present invention provides a kind of softphone communication means, the softphone communication means include with
Lower step:
When receive act on the clicking operation of softphone icon in operation system interface when, obtain softphone small routine pair
The scripted code answered；
The scripted code is run, softphone small routine is loaded at the operation system interface, shows softphone interface；
Outgoing call task is obtained, at the softphone interface according to the outgoing call task execution call function, to establish call.
Optionally, the acquisition outgoing call task, at the softphone interface according to the outgoing call task execution call function,
Include: the step of call to establish
Outgoing call task is obtained, the telephone number according to the outgoing call task at the softphone interface, which is filled in, fills connection in item
It is phone；
When detecting the call instruction based on the telephone number, dials the telephone number to call center and service
Device, for call center clothes
Optionally, the acquisition outgoing call task, at the softphone interface according to the outgoing call task execution call function,
Include: the step of call to establish
Outgoing call task is obtained, the telephone number according to the outgoing call task at the softphone interface, which is filled in, fills connection in item
It is phone；
When detecting the call instruction based on the telephone number, exhalation route is determined；
The telephone number is dialed to call center's server, and the exhalation route is sent to call center's service
Device, so that call center's server turns the corresponding softphone number of the call instruction according to the exhalation route
It changes, and establishes the softphone number after conversion and the call between the telephone number.
Optionally, the telephone number according to the outgoing call task at the softphone interface, which is filled in, fills connection in item
The step of phone includes:
Telephone number options is loaded in the case where the telephone number at the softphone interface fills in item according to the outgoing call task；
The selection instruction based on the telephone number options is received, according to the selection instruction of the telephone number options
It selects corresponding telephone number to fill to telephone number to fill in item.
Optionally, described when detecting the call instruction based on the telephone number, determine that the step of breathing out route is wrapped
It includes:
When detecting the call instruction based on the telephone number, exhalation mode prompting frame is shown, wherein the exhalation
It include exhalation route options in mode prompting frame；
Receive the selection instruction based on the exhalation route options；
Corresponding exhalation route is determined according to the selection instruction of the exhalation route options.
Optionally, it is described when receive act on the clicking operation of softphone icon in operation system interface when, obtain it is soft
Before the step of phone small routine corresponding scripted code, comprising:
The outgoing call task is generated according to business datum, and is stored in operation system database.
Optionally, the acquisition outgoing call task, at the softphone interface according to the outgoing call task execution call function,
After the step of establishing call, comprising:
Obtain the corresponding customer information of the telephone number；
The customer information is showed in the softphone interface in the form of pop window information.
In addition, to achieve the above object, the present invention also provides softphone communication device, the softphone communication device packet
It includes:
Scripted code obtains module, receives the clicking operation for acting on softphone icon in operation system interface for working as
When, obtain the corresponding scripted code of softphone small routine；
Module is run, for running the scripted code, loads softphone small routine, display at the operation system interface
Softphone interface；
Execution module calls function according to the outgoing call task execution at the softphone interface for obtaining outgoing call task
Can, to establish call.
In addition, to achieve the above object, the present invention also provides a kind of softphone communication equipment, the softphone communication equipment
Including processor, memory and it is stored in the softphone signal procedure that can be executed on the memory and by the processor,
When wherein the softphone signal procedure is executed by the processor, realize such as the step of above-mentioned softphone communication means.
In addition, to achieve the above object, it is described computer-readable the present invention also provides a kind of computer readable storage medium
Softphone signal procedure is stored on storage medium, wherein realizing as above when the softphone signal procedure is executed by processor
The step of softphone communication means stated.
The present invention provides a kind of softphone communication means, acts on softphone icon in operation system interface when receiving
When clicking operation, the corresponding scripted code of softphone small routine is obtained；The scripted code is run, at the operation system interface
Softphone small routine is loaded, shows softphone interface；Outgoing call task is obtained, at the softphone interface according to the outgoing call task
Call function is executed, to establish call.The present invention by being embedded in softphone small routine in operation system, based on operation system and
Its softphone small routine being embedded in directly can call the telephone number in outgoing call task in operation system, complete electricity
Words activity first carries out manual dialup in operation system inquiry outgoing call task without employee on entity phone again, improves phone
Movable convenience and efficiency can satisfy and efficiently and flexibly requires phone activity.
Detailed description of the invention
Fig. 1 is the hardware structural diagram of softphone communication equipment involved in the embodiment of the present invention；
Fig. 2 is the flow diagram of softphone communication means first embodiment of the present invention；
Fig. 3 is the refinement flow diagram of softphone communication means first embodiment of the present invention；
Fig. 4 is the interface schematic diagram of present invention filling telephone number；
Fig. 5 is the interface schematic diagram present invention determine that exhalation route；
Fig. 6 is the functional block diagram of softphone communication device first embodiment of the present invention.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
The present embodiments relate to softphone communication means be mainly used in softphone communication equipment, the softphone communication
Equipment can be the equipment having data processing function such as personal computer (personal computer, PC), server.
Referring to Fig.1, Fig. 1 is the hardware structural diagram of softphone communication equipment involved in the embodiment of the present invention.
In the embodiment of the present invention, softphone communication equipment may include (such as the central processing unit Central of processor 1001
Processing Unit, CPU), communication bus 1002, user interface 1003, network interface 1004, memory 1005.Wherein,
Communication bus 1002 is for realizing the connection communication between these components；User interface 1003 may include display screen
(Display), input unit such as keyboard (Keyboard)；Network interface 1004 optionally may include that the wired of standard connects
Mouth, wireless interface (such as Wireless Fidelity WIreless-FIdelity, WI-FI interface)；Memory 1005 can be high speed and deposit at random
Access to memory (random access memory, RAM), is also possible to stable memory (non-volatile memory),
Such as magnetic disk storage, memory 1005 optionally can also be the storage device independently of aforementioned processor 1001.This field
Technical staff is appreciated that hardware configuration shown in Fig. 1 and does not constitute a limitation of the invention, and may include more than illustrating
Or less component, perhaps combine certain components or different component layouts.
With continued reference to Fig. 1, the memory 1005 in Fig. 1 as a kind of computer storage medium may include operating system,
Network communication module and softphone signal procedure.In Fig. 1, network communication module can be used for connecting call center, with phone
Center carries out data communication；And processor 1001 can call the softphone signal procedure stored in memory 1005, and execute
The softphone communication means that various embodiments of the present invention provide.
The embodiment of the invention provides a kind of softphone communication means.
It is the flow diagram of softphone communication means first embodiment of the present invention referring to Fig. 2, Fig. 2.
In the present embodiment, the softphone communication means the following steps are included:
Step S10, when receive act on the clicking operation of softphone icon in operation system interface when, obtain softphone
The corresponding scripted code of small routine；
Framework involved in the present embodiment includes operation system and call center.Operation system is on the line of processing business
System, operation system specifically can be used for handling at least one of insurance business, financial business and investment portfolio etc..Operation system
Call center is docked, call center is for managing call, and call center and operation system belong to coordination, wherein industry
Business system includes business system server and database, and call center includes call center's server.The softphone communication party
Method is realized by business system server.
The present embodiment is illustrated by taking insurance business as an example.It in the present embodiment, further include according to industry before step S10
Data of being engaged in generate outgoing call task, and the step being stored in operation system database.Specifically, it is deposited in the database of operation system
The business datum based on insurance business, such as the revisit service data based on insurance products are contained, which includes back
The declaration form number at visitor family, name, telephone number and to return visit time for paying a return visit client etc..With the return visit based on insurance products
Illustrate that business system server generates the process of outgoing call task according to business datum for business datum: timing daily (such as 8:
00) it is inquired from business system database and extracts the revisit service data for paying a return visit that the time is the same day, then from extracting
Customer name and telephone number are extracted in revisit service data, obtains paying a return visit list, later, are allocated to list is paid a return visit, it will
The return visit list that each assigned employee is distributed is defined as outgoing call task, further, by each outgoing call task, Yi Jiyuan
Work work number and the corresponding relationship of outgoing call task are stored in the database of operation system.
Traditional phone activity, needing employee, first inquiry obtains the outgoing call task pre-established from business system database,
Then the telephone number in outgoing call task is dialed to call center's server by entity phone manual dialup, and the present embodiment is pre-
It first is embedded in softphone small routine in the frame of operation system, by operation system and its softphone small routine of insertion, is not necessarily to
Employee first carries out manual dialup in operation system inquiry outgoing call task again, direct key triggering can call in operation system, from
And the telephone number in outgoing call task is dialed to call center's server, improve convenience and efficiency.
Specifically, in the present embodiment, it is embedded in softphone small routine in advance in the frame of operation system, that is to say, that industry
The corresponding front-end code of softphone small routine write by Developmental Engineer is stored in business system, which is JS
A kind of (Java Script, literal translation formula scripting language) scripted code defines the figure of softphone small routine in JS scripted code
Mark, window background color, navigation bar pattern etc..In this way, operation system interface (i.e. user interface) will show softphone figure
Mark, when employee clicks the softphone icon, business system server can receive clicking operation based on the softphone icon, this
When, business system server will obtain the corresponding JS scripted code of softphone small routine.
Step S20 runs the scripted code, loads softphone small routine at the operation system interface, shows soft electricity
Talk about interface；
After business system server gets the corresponding JS scripted code of softphone small routine, JS script generation is run
Code loads softphone small routine at operation system interface, to show softphone interface.Softphone interface include login key,
Publish key, phonetic function key (such as answer, breathe out, secondary exhalation, meeting, switching, holding, words post-processing etc. keys) and
Non-voice function button (for example showing busy equal keys), wherein the state of phonetic function key includes enabling and closing two states,
When employee does not carry out register at softphone interface, the phonetic function key and non-voice function button at softphone interface are equal
Locking is in off state, and after employee logins successfully, the state of phonetic function key is clicked by employee to be switched over, and non-voice
The state of function button is then automatically switched by business system server according to talking state.
Step S30 obtains outgoing call task, at the softphone interface according to the outgoing call task execution call function, with
Establish call.
Business system server obtains outgoing call task, in softphone after operation system interface display softphone interface
Interface is according to outgoing call task execution call function.Specifically, may include: referring to Fig. 3, the step S30
Step S31, obtains outgoing call task, and the telephone number according to the outgoing call task at the softphone interface fills in item
Middle filling telephone number；
In step S31, after employee carries out register and logins successfully at softphone interface, Yao Jinhang outgoing call operation,
Exhalation key can be clicked, when business system server receives clicking operation based on exhalation key, just in softphone interface
The Traffic handling page is popped up, and according to the work number for logging in employee, it is in the database, corresponding with outgoing call task based on employee's work number
Relationship searches corresponding outgoing call task on the day of logging in employee.Later, business system server is mentioned from the outgoing call task found
Corresponding telephone number, then the telephone number based on extraction are taken, is filled in the case where the telephone number in the Traffic handling page fills in item
Telephone number.
Step S32 when detecting the call instruction based on the telephone number, dials the telephone number to call center
Server, for call center's server establish the corresponding softphone number of the call instruction and the telephone number it
Between call.
In the present embodiment, include " setting options " in the navigation bar at operation system interface, possess operation system administrative power
The administrator of limit configures the incidence relation of employee's work number and softphone number in advance and is saved under " setting options ", such as
This, each employee just corresponds to a softphone number.Connection is filled in the case where the telephone number in the Traffic handling page fills in item
After phone, employee can click telephone number and fill in the call button triggering call instruction after item, and business system server connects
When receiving call instruction, just generated based on corresponding softphone number call telephone number of the employee to call center's server
The traffic can be sent to operator by traffic, call center's server, to establish the corresponding softphone number of employee and dial
Telephone number between call.By the above-mentioned means, softphone small routine of the present embodiment based on operation system and its insertion,
It direct key triggering can be called in operation system, dial the telephone number in outgoing call task to call center's server, complete
Phone activity first carries out manual dialup in operation system inquiry outgoing call task without employee on entity phone again, improves electricity
Talk about movable convenience and efficiency.
The softphone communication means that the present embodiment proposes, acts on softphone icon in operation system interface when receiving
When clicking operation, the corresponding scripted code of softphone small routine is obtained；The scripted code is run, at the operation system interface
Softphone small routine is loaded, shows softphone interface；Outgoing call task is obtained, at the softphone interface according to the outgoing call task
Call function is executed, to establish call.The present embodiment is based on operation system by being embedded in softphone small routine in operation system
And its softphone small routine of insertion, the telephone number in outgoing call task can be directly dialed in operation system, and it is living to complete phone
It is dynamic, manual dialup is first carried out on entity phone again in operation system inquiry outgoing call task without employee, improves phone activity
Convenience and efficiency, can satisfy to phone activity efficiently and flexible require.
Further, the second embodiment of softphone communication means of the present invention is proposed based on first embodiment.Softphone is logical
The second embodiment of letter method and the difference of the first embodiment of softphone communication means are that the step S31 can wrap
It includes:
Step a1 loads telephone number in the case where the telephone number at the softphone interface fills in item according to the outgoing call task
Options；
As an implementation, business system server is after obtaining outgoing call task, according to the outgoing call task soft
The telephone number of telephone interface fill in the mode of telephone number is filled in item can be with are as follows: extract and correspond to from the outgoing call task of acquisition
Telephone number, load the telephone number of extraction in the case where the telephone number in the Traffic handling page fills in item, form telephone number
Options selects the telephone number to be dialed for employee.
Step a2 receives the selection instruction based on the telephone number options, according to the telephone number options
The corresponding telephone number of selection instruction selection, which is filled to telephone number, fills in item.
In step a2, business system server receives selection instruction of the employee based on telephone number options, according to choosing
Instruction is selected to select to fill in item in corresponding telephone number filling to telephone number.For example, can refer to Fig. 4, Fig. 4 fills out for the present invention
The interface schematic diagram of telephone number is filled, business system server can show drop-down mark, employee in the case where telephone number fills in item
After clicking drop-down mark, business system server will load outgoing call in the case where the telephone number in the Traffic handling page fills in item and appoint
Telephone number in business, the telephone number that employee can select oneself to need is filled, in this way, avoiding employee in business system
The inquiry operation of system database, without manual dialup is carried out, to largely save the time of employee.
Further, propose that the third of softphone communication means of the present invention is implemented based on the first embodiment or the second embodiment
Example.The difference of the first embodiment or the second embodiment of the 3rd embodiment and softphone communication means of softphone communication means exists
In the step S30 may include:
Step b1, obtains outgoing call task, and the telephone number according to the outgoing call task at the softphone interface fills in item
Middle filling telephone number；
As an implementation, it is contemplated that the digit of softphone number is generally 6, the position with general fixed line number
Number is different, and client sees that this incoming call prompting generally understands rejection, to reduce access denial probability, in the present embodiment, softphone small routine
In can be configured with different exhalation routes, including base route and 400 routes so that client's comes after executing call function
The electric number for prompting to be presented as base or 400 forms, rather than softphone number.
Specifically, business system server obtains outgoing call task first, extracts from the outgoing call task got corresponding
Telephone number, then the telephone number based on extraction fill telephone number in the case where the telephone number in the Traffic handling page fills in item.
Step b2 determines exhalation route when detecting the call instruction based on the telephone number；
After employee clicks the call button triggering call instruction after telephone number fills in item, exhalation route choosing can be carried out
It selects, business system server is when detecting call instruction, the exhalation route that employee is selected, and is determined as breathing out route.Specifically
Ground, step b2 may include:
When detecting the call instruction based on the telephone number, exhalation mode prompting frame is shown, wherein the exhalation
It include exhalation route options in mode prompting frame；
It can refer to Fig. 5, Fig. 5 is the interface schematic diagram present invention determine that exhalation route, that is, after employee's click-to-dial button,
Business system server will pop up exhalation mode prompting frame in the Traffic handling page, and breathing out includes base in mode prompting frame
The options of route and 400 routes, employee can select the route needed from exhalation mode prompting frame.
The selection instruction based on the exhalation route options is received, according to the selection instruction of the exhalation route options
Determine corresponding exhalation route.
After employee selects base route or 400 route, business system server will receive exhalation route options
Selection instruction, corresponding exhalation route is then selected according to the selection instruction of exhalation route options.
Step b3 dials the telephone number to call center's server, and the exhalation route is sent in phone
Central server, for call center's server according to the exhalation route to the corresponding softphone number of the call instruction
It is converted, and establishes the softphone number after conversion and the call between the telephone number.
Later, telephone number of the business system server just based on the corresponding softphone number call employee selection of the employee
Traffic is generated to call center's server, and exhalation route is sent to call center's server, call center's server just base
It is the corresponding form of exhalation route (for example, softphone number is in breathing out route for the corresponding softphone number translated of the employee
" 170219 " add three or four area codes before " 170219 ", constitute fixed line number if exhalation route is base route
Code), traffic is sent to operator by the telephone number after being then based on conversion, then the incoming call prompting of client terminal will be shown as
Fixed line number or 400 numbers.
By the above-mentioned means, employee can select exhalation mode, base route or 400 routes are selected, so that objective
The incoming call prompting of family terminal is shown as fixed line number or 400 numbers, to reduce access denial probability.
Further, softphone communication party of the present invention is proposed based on first embodiment, second embodiment or 3rd embodiment
The fourth embodiment of method.The fourth embodiment of softphone communication means and first embodiment, the second reality of softphone communication means
The difference for applying example or 3rd embodiment is, after the step S30, can also include:
Step c1 obtains the corresponding customer information of the telephone number；
In the present embodiment, in the business datum based on insurance business stored in the database of operation system, further include
Other customer informations in addition to customer name, telephone number, declaration form number, such as warranty details, region, history information on services
Deng, for convenience of employee carry out revisit service, these other customer informations can show softphone interface for employee reference.
That is, business system server obtains the corresponding customer information of the corresponding telephone number of call instruction first, that is, by call instruction pair
The telephone number answered carries out retrieval and inquisition as index, in the database of operation system, searches and extracts and the telephone number
Other relevant customer informations.
The customer information is showed in the softphone interface by step c2 in the form of pop window information.
Later, other customer informations relevant to the telephone number are showed in softphone circle in the form of pop window information
Face.Specifically, in the present embodiment, it is provided with pop-up template in service server in advance, includes for bullet in the pop-up template
The demand data type (needing that data got from customer information) and demand data that window information defines are corresponding
Demand field name.Business system server obtains the pop-up template first, and then field carries out customer information according to demand
Filtering, filter out the field and field value of non-demand data, then by filtered customer information and its related information fill to
In default pop-up template, corresponding pop window information is obtained, to ensure that the accuracy of pop window information.It should be noted that
During being filled to pop-up template, there may be the case where portion requirements field is without corresponding data, at this point, not by this
The demand fields blank of filling.Business system server according to the customer information and its related information generate pop window information it
Afterwards, pop window information is shown in softphone interface, facilitates employee work.
In addition, the embodiment of the present invention also provides a kind of softphone communication device.
It is the functional block diagram of softphone communication device first embodiment of the present invention referring to Fig. 6, Fig. 6.
In the present embodiment, the softphone communication device includes:
Scripted code obtains module 10, receives the click for acting on softphone icon in operation system interface behaviour for working as
When making, the corresponding scripted code of softphone small routine is obtained；
Module 20 is run, for running the scripted code, softphone small routine is loaded at the operation system interface, shows
Show softphone interface；
Execution module 30 calls at the softphone interface according to the outgoing call task execution for obtaining outgoing call task
Function, to establish call.
Wherein, each virtual functions module of above-mentioned softphone communication device is stored in softphone communication equipment shown in Fig. 1
It is functional for realizing the institute of softphone signal procedure in memory 1005；When each module is executed by processor 1001, realize
The telephone number in outgoing call task is directly dialed in operation system, completes phone activity, is first looked into operation system without employee
It askes outgoing call task and carries out manual dialup on entity phone again, improve the convenience and efficiency of phone activity, can satisfy pair
Phone activity efficiently and flexibly requires.
Further, the execution module 30 includes:
First fills unit, the connection for obtaining outgoing call task, according to the outgoing call task at the softphone interface
Phone, which is filled in, fills telephone number in item；
First dials unit, for when detecting the call instruction based on the telephone number, dialing the connection electricity
Words are to call center's server, so that call center's server establishes the corresponding softphone number of the call instruction and institute
State the call between telephone number.
Further, the execution module 30 includes:
Second fills unit, the connection for obtaining outgoing call task, according to the outgoing call task at the softphone interface
Phone, which is filled in, fills telephone number in item；
Determination unit, for when detecting the call instruction based on the telephone number, determining exhalation route；
Second dials unit, dials the telephone number to call center's server, and the exhalation route is sent to
Call center's server, so that call center's server is according to the exhalation route soft electricity corresponding to the call instruction
Words number is converted, and establishes the softphone number after conversion and the call between the telephone number.
Further, first fills unit includes:
Subelement is loaded, for loading according to the outgoing call task in the case where the telephone number at the softphone interface fills in item
Telephone number options；
Subelement is filled, the selection instruction based on the telephone number options is received, is selected according to the telephone number
The corresponding telephone number of selection instruction selection of item, which is filled to telephone number, fills in item.
Further, the determination unit includes:
Subelement is shown, for when detecting the call instruction based on the telephone number, display exhalation mode to be prompted
Frame, wherein include exhalation route options in the exhalation mode prompting frame；
Subelement is determined, for receiving the selection instruction based on the exhalation route options, according to the exhalation route
The selection instruction of options determines corresponding exhalation route.
Further, the softphone communication device further include:
Generation module for generating the outgoing call task according to business datum, and is stored in operation system database.
Further, the softphone communication device further include:
Customer information obtains module, for obtaining the corresponding customer information of the telephone number；
Display module, for the customer information to be showed in the softphone interface in the form of pop window information.
Wherein, the function of modules is realized and above-mentioned softphone communication means embodiment in above-mentioned softphone communication device
In each step it is corresponding, function and realization process no longer repeat one by one here.
In addition, the embodiment of the present invention also provides a kind of computer readable storage medium.
Softphone signal procedure is stored on computer readable storage medium of the present invention, wherein the softphone signal procedure
When being executed by processor, realize such as the step of above-mentioned softphone communication means.
Wherein, softphone signal procedure, which is performed realized method, can refer to each of softphone communication means of the present invention
A embodiment, details are not described herein again.
It should be noted that, in this document, the terms "include", "comprise" or its any other variant are intended to non-row
His property includes, so that the process, method, article or the system that include a series of elements not only include those elements, and
And further include other elements that are not explicitly listed, or further include for this process, method, article or system institute it is intrinsic
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including being somebody's turn to do
There is also other identical elements in the process, method of element, article or system.
The serial number of the above embodiments of the invention is only for description, does not represent the advantages or disadvantages of the embodiments.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.Based on this understanding, technical solution of the present invention substantially in other words does the prior art
The part contributed out can be embodied in the form of software products, which is stored in one as described above
In storage medium (such as ROM/RAM, magnetic disk, CD), including some instructions are used so that terminal device (it can be mobile phone,
Computer, server, air conditioner or network equipment etc.) execute method described in each embodiment of the present invention.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
1. a kind of softphone communication means, which is characterized in that the softphone communication means the following steps are included:
When receive act on the clicking operation of softphone icon in operation system interface when, obtain softphone small routine it is corresponding
Scripted code；
The scripted code is run, softphone small routine is loaded at the operation system interface, shows softphone interface；
Outgoing call task is obtained, at the softphone interface according to the outgoing call task execution call function, to establish call.
2. softphone communication means as described in claim 1, which is characterized in that the acquisition outgoing call task, in the soft electricity
Interface is talked about according to the outgoing call task execution call function, includes: the step of call to establish
Outgoing call task is obtained, the telephone number according to the outgoing call task at the softphone interface fills in filling connection electricity in item
Words；
When detecting the call instruction based on the telephone number, the telephone number is dialed to call center's server, with
The call between the corresponding softphone number of the call instruction and the telephone number is established for call center's server.
3. softphone communication means as described in claim 1, which is characterized in that the acquisition outgoing call task, in the soft electricity
Interface is talked about according to the outgoing call task execution call function, includes: the step of call to establish
Outgoing call task is obtained, the telephone number according to the outgoing call task at the softphone interface fills in filling connection electricity in item
Words；
When detecting the call instruction based on the telephone number, exhalation route is determined；
The telephone number is dialed to call center's server, and the exhalation route is sent to call center's server, with
The corresponding softphone number of the call instruction is converted according to the exhalation route for call center's server, and
The call between softphone number and the telephone number after establishing conversion.
4. softphone communication means as claimed in claim 2, which is characterized in that it is described according to the outgoing call task described soft
The telephone number of telephone interface fill in item fill telephone number the step of include:
Telephone number options is loaded in the case where the telephone number at the softphone interface fills in item according to the outgoing call task；
The selection instruction based on the telephone number options is received, is selected according to the selection instruction of the telephone number options
Corresponding telephone number, which is filled to telephone number, fills in item.
5. softphone communication means as claimed in claim 3, which is characterized in that described to detect based on the telephone number
Call instruction when, determine exhalation route the step of include:
When detecting the call instruction based on the telephone number, exhalation mode prompting frame is shown, wherein the exhalation mode
It include exhalation route options in prompting frame；
The selection instruction based on the exhalation route options is received, is determined according to the selection instruction of the exhalation route options
Corresponding exhalation route.
6. softphone communication means as described in claim 1, which is characterized in that described ought receive acts on operation system circle
In face when the clicking operation of softphone icon, before the step of obtaining softphone small routine corresponding scripted code, comprising:
The outgoing call task is generated according to business datum, and is stored in operation system database.
7. such as softphone communication means described in any one of claims 1 to 6, which is characterized in that the acquisition outgoing call task,
At the softphone interface according to the outgoing call task execution call function, to establish after the step of conversing, comprising:
Obtain the corresponding customer information of the telephone number；
The customer information is showed in the softphone interface in the form of pop window information.
8. a kind of softphone communication device, which is characterized in that the softphone communication device includes:
Scripted code obtain module, for when receive act on the clicking operation of softphone icon in operation system interface when,
Obtain the corresponding scripted code of softphone small routine；
Module is run, for running the scripted code, softphone small routine is loaded at the operation system interface, shows soft electricity
Talk about interface；
Execution module, for obtaining outgoing call task, at the softphone interface according to the outgoing call task execution call function, with
Establish call.
9. a kind of softphone communication equipment, which is characterized in that the softphone communication equipment include processor, memory and
It is stored in the softphone signal procedure that can be executed on the memory and by the processor, wherein the softphone signal procedure
When being executed by the processor, the step of realizing softphone communication means as described in any one of claims 1 to 7.
10. a kind of computer readable storage medium, which is characterized in that be stored with softphone on the computer readable storage medium
Signal procedure, wherein being realized as described in any one of claims 1 to 7 when the softphone signal procedure is executed by processor
Softphone communication means the step of.
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Application publication date: 20190416 |