CN101159791A - Method and system of implementing third party use click dialing service - Google Patents
Method and system of implementing third party use click dialing service Download PDFInfo
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- CN101159791A CN101159791A CNA2007101882108A CN200710188210A CN101159791A CN 101159791 A CN101159791 A CN 101159791A CN A2007101882108 A CNA2007101882108 A CN A2007101882108A CN 200710188210 A CN200710188210 A CN 200710188210A CN 101159791 A CN101159791 A CN 101159791A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/003—Click to dial services
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- General Engineering & Computer Science (AREA)
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Abstract
The invention discloses a third-party click-to-dial use service method. The method comprises the following processes. Step S102, user browses the third party website and clicks a hyperlink with a service number provided by a business server. Step S104, the business server provides a call interface to the user, and then the user selects a call mode and sends out a call request. Step S106, the business server analyzes user's call request and the corresponding number to the service code. Step S108, the business server sends out the click-to-dial request to a click-to-dial server in order to connect the user number corresponding to the service code. The invention has the advantages of simple service delivery and easy third-party call, thus the invention can be well applied in the advisory service and has good application value.
Description
Technical field
The present invention relates to next generation network (next generation network, be called for short NGN) and IP Multimedia System (IP multimedia subsystem, be called for short IMS) network, relate in particular to a kind of realization third party and use click to dial service method and method thereof.
Background technology
Along with deployment and the development of NGN and IMS, more and more distinctive business are excavated out.Wherein, Click To Dial is exactly a more distinctive business, logining WEB (or special-purpose client software) click by the user makes a call, the kernel call control appliance of NGN or IMS receives uses the call request of initiating, call out earlier a terminal (also can be software terminal), treat to call out the another one terminal again behind its off-hook, treat its off-hook after, application server controls kernel call control appliance is finished the call proceeding of these two terminals, can realize that both sides converse.
More concentrating on call flow how to realize click to dial in the click to dial technology at present, mainly is to describe this call proceeding process that how to realize from signaling.
At present, WEB browses that to obtain the proportion that occupies in the approach of information people increasing, but WEB also has apparent in view shortcoming: the user can only initiatively obtain information to server, make and can not well finish user interactions.For example, the user logins the store of a sale camera, and the user can obtain some essential informations of camera, comprises price, performance index, Payment Methods etc., if but the buyer needs telephone contact businessman, just need initiatively dial the phone of businessman and finish further information consultation.
Summary of the invention
The objective of the invention is to propose a kind of implementation method that third party that an icon just can telephone contact businessman uses Click To Dial of on WEB, clicking.After businessman's issuing service, any third party can be increased to this section code among its WEB, and for the Any user visit, this mode is particularly suitable for the service of free answer class.
According to an aspect of the present invention, provide a kind of realization third party to use the click to dial service method, it is applied to next generation network or IP Multimedia System network, this method comprises following processing: step S102, the user browses the third party website and a hyperlink that is provided by service server is provided, and wherein carries service number; Step S104, service server provides one to call out interface, the request of making a call after user's selective call pattern to the user; Step S106, service server is resolved user's call request, and analyzes the telephone number of service number correspondence; And step S108, service server sends the click to dial request to the click to dial server, with the telephone number of continue Subscriber Number and service number correspondence.
Wherein, in step S102, the expression mode of hyperlink is phone icon or literal.
The calling interface also provides the function of input validation sign indicating number, and wherein, identifying code is produced at random by service server.
Call model comprises phone call mode and computer call model.
Under phone call mode, the user imports a hard terminal number of conversing with businessman.
On the other hand, under the computer call model, the page is downloaded the activeX control of a software terminal automatically, service server is user applies software terminal telephone number and calls software terminal and register to core net, after succeeding in registration, software terminal is just as the telephone terminal that is used to converse that is similar to hard terminal, and the click to dial server is when calling out software terminal, and the user only need use headset to carry out interactive voice with businessman.
In addition, before step S106, also comprise authentication process to service number, identifying code and subscriber directory number.
If authentication process failure, then to the concrete error message of user prompt, if authentication process is passed through, then inquiry business data in server storehouse obtains described businessman and is registered in the telephone number corresponding to service number under the service server.
In addition, businessman is registrable a plurality of telephone numbers under service server, and the number of Priority Call is set, if the number of Priority Call is busy, then call out other number.
In step S108, the click to dial server also sends to call request the kernel call control appliance, to finish user's call request.
After step S108, also comprise following processing: the click to dial server sends the state in the calling procedure to service server in real time, the call progress information at service server updating call interface.
Call out the interface and regularly obtain the call state that service server provides, make the user obtain call state in real time.
According to another aspect of the present invention, provide a kind of third party of realization to use the system of click to dial service, be applied to comprise the network environment of third party website, kernel call control appliance, merchant terminal and user terminal, this system comprises: service server, be used for providing the click-to-dial interface to user terminal, resolve user's call request, send the click to dial request to the click to dial server, and authentication functions is provided; And the click to dial server, be used to control the kernel call control appliance, finish continuing between user terminal and the described merchant terminal, and the state of progress in the calling procedure is pushed to service server in real time.
The present invention has realized that a kind of third party uses the click to dial service implementing method, and the service issue is simple, and the third party calls simply, therefore can well be applied to counseling services, has good using value.
Other features and advantages of the present invention will be set forth in the following description, and, partly from specification, become apparent, perhaps understand by implementing the present invention.Purpose of the present invention and other advantages can realize and obtain by specifically noted structure in the specification of being write, claims and accompanying drawing.
Description of drawings
Accompanying drawing is used to provide further understanding of the present invention, and constitutes the part of specification, is used from explanation the present invention with embodiments of the invention one, is not construed as limiting the invention.In the accompanying drawings:
Fig. 1 illustrates the flow chart that realization third party according to the present invention uses the click to dial service method;
Fig. 2 illustrates realization third party according to the present invention to use the system of click to dial service and the block diagram of network environment thereof; And
Fig. 3 illustrates the particular flow sheet that uses the click to dial service method according to the realization third party of the embodiment of the invention.
Embodiment
Below in conjunction with accompanying drawing the preferred embodiments of the present invention are described, should be appreciated that preferred embodiment described herein only is used for description and interpretation the present invention, and be not used in qualification the present invention.
The technical problem that the present invention solves is to have proposed a kind of third party of confession to call the implementation method of clicking dial-up service, and after the server issuing service, the third party can ask to call the click dial-up service by a http get.
Fig. 1 illustrates the flow chart that realization third party according to the present invention uses the click to dial service method.
With reference to Fig. 1, realization third party according to the present invention handles below using the click to dial service method: step S102, user browse the third party website and a hyperlink that is provided by service server are provided, and wherein carry service number; Step S104, service server provides one to call out interface, the request of making a call after user's selective call pattern to the user; Step S106, service server is resolved user's call request, and analyzes the telephone number of service number correspondence; And step S108, service server sends the click to dial request to the click to dial server, with the telephone number of continue Subscriber Number and service number correspondence.
Wherein, in step S102, the expression mode of hyperlink is phone icon, literal etc.
The calling interface also provides the function of input validation sign indicating number, and wherein, identifying code is produced at random by service server.
Call model comprises phone call mode and computer call model.
Under phone call mode, the user imports a hard terminal number of conversing with businessman.
On the other hand, under the computer call model, the page is downloaded the activeX control of a software terminal automatically, service server is user applies software terminal telephone number and calls software terminal and register to core net, after succeeding in registration, software terminal is just as the telephone terminal that is used to converse that is similar to hard terminal, and the click to dial server is when calling out software terminal, and the user only need use headset to carry out interactive voice with businessman.
In addition, before step S106, also comprise authentication process to service number, identifying code and subscriber directory number.
If authentication process failure, then to the concrete error message of user prompt, if authentication process is passed through, then inquiry business data in server storehouse obtains described businessman and is registered in the telephone number corresponding to service number under the service server.
In addition, businessman is registrable a plurality of telephone numbers under service server, and the number of Priority Call is set, if the number of Priority Call is busy, then call out other number.
In step S108, the click to dial server also sends to call request the kernel call control appliance, to finish user's call request.
After step S108, also comprise following processing: the click to dial server sends the state in the calling procedure to service server in real time, the call progress information at service server updating call interface.
Call out the interface and regularly obtain the call state that service server provides, make the user obtain call state in real time.
Fig. 2 illustrates realization third party according to the present invention to use the system of click to dial service and the block diagram of network environment thereof.
With reference to Fig. 2, realization third party according to the present invention uses the applied network environment of system of click to dial service to comprise: third-party website 200, for example for selling the web website of camera; NGN or IMS kernel call control appliance 203, the phone of be responsible for continuing user and businessman; Businessman's service terminal 204; And user terminal 205, it can be a software terminal.
This system comprises: service server 201, be used for providing the click-to-dial interface to user terminal 205, and resolve user's call request, send the click to dial requests to click to dial server 202, and function such as authentication is provided; And click to dial server 202, be used to control kernel call control appliance 203, finish continuing between user terminal 205 and the described merchant terminal 205, and the state of progress in the calling procedure is pushed to service server 201 in real time.
Below, with reference to Fig. 3 embodiments of the invention are described.
Fig. 3 illustrates the particular flow sheet that uses the click to dial service method according to the realization third party of the embodiment of the invention.
In flow process S300, the user logins a web website (for example, the online shopping mall of a sale camera) and clicks a hyperlink.The embodiment mode of this hyperlink can be an icon, passage etc.This hyperlink is the hyperlink of a http being provided by service server, for example:
http://x.x.x.x/web800/clicktodial.jsp？serviceid＝8001234
Wherein, the x.x.x.x among the http URL represents that service server provides the IP address of service, and serviceid represents the service number that businessman opens an account at service server.
In flow process S301, the user clicks after this hyperlink, and service server is showed call page to the user, and the user can select computer to call out or call.The computer calling is meant as long as guarantee to be used to visit the PC computer of web has disposed sound card, headset, just can receive calls with headset, and call is meant that the user need import the hard terminal number of a user and businessman's communication.Simultaneously, also need user's input validation sign indicating number when calling out, this identifying code has service server to generate at random, is used to the malice harassing and wrecking that prevent that Automatic Program from calling out.After having selected call model and input information, the click-to-dial button can be dealt into calling.
In flow process S302, service server carries out the authentication of service number, identifying code, subscriber directory number after the call request that receives the user.If failed authentication then return corresponding information indicating user to the user.If authentication is passed through, inquiry business data in server storehouse then obtains businessman and is registered in the telephone number that is used to converse under this service number.
Wherein, businessman can register a plurality of telephone numbers under service number, and certain phone of Priority Call can be set, and when this busy call, can call out other registration phone.
In flow process S303, if the service server authentication is not passed through, then to the concrete error message of user prompt, the user just can know the failed authentication what reason causes clearly.
In flow process S304, after the service server authentication was passed through, service server sent the click to dial request to the click to dial server, controls continue subscriber phone and merchant telephone.
In flow process S305, the click to dial server is given service server with the intermediateness in the calling procedure by the internal interface active push.
At last, in flow process S306, show user's call page can be timed to service server and obtain call progress state, for example, merchant telephone is busy, no response, reply, and subscriber phone is busy, no response, MidCall state and final connection state such as reply.
The present invention is simple and practical, and is open fabulous, is specially adapted to seek advice from anyone service that can use of class.Telecom operators can pay close attention to the logic realization of backstage business, and the displaying on foreground and application can be given IT developer, can well expand the value chain of this type of application.
Be the preferred embodiments of the present invention only below, be not limited to the present invention, for a person skilled in the art, the present invention can have various changes and variation.Within the spirit and principles in the present invention all, any modification of being done, be equal to replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (13)
1. realize that the third party uses the click to dial service method for one kind, be applied to next generation network or IP Multimedia System network, it is characterized in that described method comprises following processing:
Step S102, user browse the third party website and a hyperlink that is provided by service server are provided, and wherein carry service number;
Step S104, described service server provides one to call out interface, the request of making a call after described user's selective call pattern to described user;
Step S106, described service server is resolved described user's call request, and analyzes the telephone number of described service number correspondence; And
Step S108, described service server sends the click to dial request to the click to dial server, with the telephone number of continue Subscriber Number and described service number correspondence.
2. method according to claim 1 is characterized in that, in described step S102, the expression mode of described hyperlink is phone icon or literal.
3. method according to claim 1 is characterized in that, described calling interface also provides the function of input validation sign indicating number, and wherein, described identifying code is produced at random by described service server.
4. method according to claim 1 is characterized in that, described call model comprises phone call mode and computer call model.
5. method according to claim 4, under described phone call mode, described user imports a hard terminal number of conversing with described businessman.
6. method according to claim 4, it is characterized in that, under described computer call model, the page is downloaded the activeX control of a software terminal automatically, described service server is described user applies software terminal telephone number and calls described software terminal and register to core net, after succeeding in registration, described software terminal is just as the telephone terminal that is used to converse that is similar to hard terminal, described click to dial server is when calling out described software terminal, and described user only need use headset to carry out interactive voice with described businessman.
7. method according to claim 1 is characterized in that, before described step S106, also comprises the authentication process to described service number, identifying code and subscriber directory number.
8. method according to claim 7, it is characterized in that, if described authentication process failure, then to the concrete error message of described user prompt, if described authentication process is passed through, the database of then inquiring about described service server obtains described businessman and is registered in the telephone number corresponding to described service number under the described service server.
9. method according to claim 8 is characterized in that, described businessman registers a plurality of telephone numbers under described service server, and the number of Priority Call is set, if the number of described Priority Call is busy, then calls out other number.
10. method according to claim 1 is characterized in that, in described step S108, described click to dial server also sends to the kernel call control appliance with described call request, to finish described user's call request.
11. method according to claim 1 is characterized in that, after described step S108, also comprises following processing:
Described click to dial server sends the state in the calling procedure to described service server in real time, and described service server upgrades the call progress information at described calling interface.
12. method according to claim 11 is characterized in that, described calling interface regularly obtains the call state that described service server provides, and makes the user obtain described call state in real time.
13. realize that the third party uses the system of click to dial service for one kind, be applied to comprise the network environment of third party website, kernel call control appliance, merchant terminal and user terminal, it is characterized in that described system comprises:
Service server is used for providing the click-to-dial interface to described user terminal, resolves user's call request, sends the click to dial request to the click to dial server, and authentication functions is provided; And
Described click to dial server is used to control described kernel call control appliance, finishes continuing between described user terminal and the described merchant terminal, and the state of progress in the calling procedure is pushed to described service server in real time.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007101882108A CN101159791A (en) | 2007-11-09 | 2007-11-09 | Method and system of implementing third party use click dialing service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007101882108A CN101159791A (en) | 2007-11-09 | 2007-11-09 | Method and system of implementing third party use click dialing service |
Publications (1)
| Publication Number | Publication Date |
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| CN101159791A true CN101159791A (en) | 2008-04-09 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNA2007101882108A Pending CN101159791A (en) | 2007-11-09 | 2007-11-09 | Method and system of implementing third party use click dialing service |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2010091567A1 (en) * | 2009-02-12 | 2010-08-19 | 中兴通讯股份有限公司 | System and method for switching click to dial service to multimedia conference service |
| CN102255738A (en) * | 2011-07-21 | 2011-11-23 | 中兴通讯股份有限公司 | Method and system for realizing broadcasting and group calling in click-to-dial (CTD) service |
| CN102340767A (en) * | 2010-07-22 | 2012-02-01 | 中国电信股份有限公司 | Realization method for opening call state capability and system |
| WO2014161422A1 (en) * | 2013-09-10 | 2014-10-09 | 中兴通讯股份有限公司 | Method and mobile terminal for prompting calling state |
| US9648152B2 (en) | 2015-03-31 | 2017-05-09 | Xiaomi Inc. | Methods and devices for labeling a number |
| CN109639918A (en) * | 2018-10-30 | 2019-04-16 | 平安科技（深圳）有限公司 | Softphone communication means, device, equipment and computer readable storage medium |
-
2007
- 2007-11-09 CN CNA2007101882108A patent/CN101159791A/en active Pending
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2010091567A1 (en) * | 2009-02-12 | 2010-08-19 | 中兴通讯股份有限公司 | System and method for switching click to dial service to multimedia conference service |
| US8775636B2 (en) | 2009-02-12 | 2014-07-08 | Zte Corporation | System and method for switching click to dial service to multimedia conference service |
| CN102340767A (en) * | 2010-07-22 | 2012-02-01 | 中国电信股份有限公司 | Realization method for opening call state capability and system |
| CN102340767B (en) * | 2010-07-22 | 2014-05-14 | 中国电信股份有限公司 | Realization method for opening call state capability and system |
| CN102255738A (en) * | 2011-07-21 | 2011-11-23 | 中兴通讯股份有限公司 | Method and system for realizing broadcasting and group calling in click-to-dial (CTD) service |
| WO2014161422A1 (en) * | 2013-09-10 | 2014-10-09 | 中兴通讯股份有限公司 | Method and mobile terminal for prompting calling state |
| US9648152B2 (en) | 2015-03-31 | 2017-05-09 | Xiaomi Inc. | Methods and devices for labeling a number |
| CN109639918A (en) * | 2018-10-30 | 2019-04-16 | 平安科技（深圳）有限公司 | Softphone communication means, device, equipment and computer readable storage medium |
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Open date: 20080409 |