CN107749866A - A kind of transmission, processing, method of reseptance and the equipment of housekeeping service information - Google Patents
A kind of transmission, processing, method of reseptance and the equipment of housekeeping service information Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/52—Network services specially adapted for the location of the user terminal
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
- H04L67/62—Establishing a time schedule for servicing the requests
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
- H04W4/023—Services making use of location information using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds
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Abstract
The invention provides a kind of transmission, processing, method of reseptance and the equipment of housekeeping service information；Sending method includes：After the service request operation of user's transmission is received, service request information corresponding to generation is simultaneously sent to hotel service device, receives and shows the service allocation result of hotel service device feedback；Processing method includes：The service request information that subscriber terminal equipment is sent is received, and the service end device of service request information matching is searched in the database itself included, service request information is sent to the service end device found；Method of reseptance includes：Receive the service request information that hotel service device is sent；Service request information carries：Service room number, service time and service content；Service request information is responded, and response results are sent to hotel service device；The direct communication of user and attendant can be realized by the above method, simplifies whole service procedure, a large amount of manpower and materials is saved and improves allocative efficiency.
Description
Technical field
The present invention relates to hotel's communication technical field, in particular to a kind of transmission of housekeeping service information, processing,
Method of reseptance and equipment.
Background technology
With increasing for user's trip requirements, user's commercial affairs, which are gone on business or travelled outdoors, the demand for moving in hotel,
When user moves in hotel, hotel can provide some services, including：The various housekeeping services such as clean, make the rounds of the wards.
In traditional mode, the user (abbreviation dweller) that moves in is when needing to clean, the various housekeeping services such as making the rounds of the wards, typically
Be make a telephone call to hotel foreground or the housekeeping department in hotel.If the foreground in the hotel that makes a telephone call to, it is also necessary to the foreground in hotel
Staff the demand for services of user is pass on to housekeeping department.Housekeeping department is after the notice of demand for services of user is received, by adjusting
Degree staff's phone or calling service personnel are that corresponding client makes house calls.Attendant completes the service of user's needs
Afterwards, it is necessary to which phone or calling reply foreground again in notice housekeeping department, housekeeping department.
Inventor has found under study for action, and during traditional hotel occupancy, dweller asks the whole flow process of hotel service non-
It is often cumbersome, expend a large amount of manpower and materials and allocative efficiency is low.
The content of the invention
In view of this, the purpose of the embodiment of the present invention is to provide a kind of transmission of housekeeping service information, processing, recipient
Method and equipment, the direct communication of user and attendant can be realized, simplify whole service procedure, save a large amount of manpower things
Power and improve allocative efficiency.
In a first aspect, the embodiments of the invention provide a kind of sending method of housekeeping service information, including：
After the service request operation of user's transmission is received, generate service request corresponding to the service request operation and believe
Breath；The service request information carries：Service room number, service time and service content；
The service request information is sent to hotel service device, so that the hotel service device is believed according to the service request
Room, service time and service content corresponding to ceasing the service room number carried carry out service distribution；
Receive and show the service allocation result of the hotel service device feedback.
The sending method of a kind of housekeeping service information provided in an embodiment of the present invention, with traditional hotel of the prior art
During moving in, user (dweller) asks the whole flow process of hotel service very cumbersome, expends a large amount of manpower and materials and distribution effect
Rate low phase ratio, its can according to corresponding to generating the service request operation of user service request information, and be sent to hotel service
Device, so as to hotel service device room, service time and service according to corresponding to the service room number that the service request information carries
Content carries out service distribution；Receive and show the service allocation result of hotel service device feedback, can be realized by the above method
User and the direct communication of attendant, simplify whole service procedure, save a large amount of manpower and materials and improve distribution effect
Rate.
Second aspect, the embodiment of the present invention additionally provide a kind of processing method of housekeeping service information, including：
Receive the service request information that subscriber terminal equipment is sent；The service request information carries：Service room number,
Service time and service content；
According to the service request information, searched in database in the service time, belonging to the service room number
Marked in coverage on duty and for performing the service end device of the service content；Wherein, deposited in advance in database
Contain service room number, coverage, service end device, the status information of service end device and each service eventually
The incidence relation for the service content that end equipment performs；
The service request information is sent to the service end device searched, so that service end device response should
Service request information.
With reference to second aspect, the embodiments of the invention provide the possible embodiment of the first of second aspect, wherein, institute
The processing method of housekeeping service information is stated, it is described according to the service request information, the service time is searched in database
It is interior, mark the on duty and service terminal for performing the service content to set in the affiliated coverage of the service room number
It is standby, including：
According to the service request information, searched in database in the service time, belonging to the service room number
Marked in coverage on duty and for performing the idle service end device of the service content；
Determine first geographical position in room and search corresponding to the service room number that the service request information carries
Second geographical position of the idle service end device arrived；
In the idle service end device, it is determined that second geography minimum with the distance in first geographical position
The idle service end device of position correspondence is service end device to be allocated.
With reference to the first possible embodiment of second aspect, the embodiments of the invention provide second of second aspect
Possible embodiment, wherein, it is described according to the service request information, searched in database in the service time, institute
State and mark on duty in the affiliated coverage of service room number and be used for the service end device for performing the service content, also wrap
Include：
If according to the service request information, idle service end device is not searched in database, then from described
Searched in database in the service time, all marks in coverage belonging to the service room number are on duty and use
Service end device in the work for performing the service content；
It is determined that the 3rd geographical position of the service end device in the work searched；
In service end device at work, it is determined that the threeth geographical position minimum with the distance in first geographical position
Service terminal in being worked corresponding to putting is set to service end device to be allocated.
With reference to second aspect, the embodiments of the invention provide the possible embodiment of the third of second aspect, wherein, institute
Service request information is stated to be multiple, it is described according to the service request information, searched in database in the service time, institute
State before on duty and service end device for performing the service content is marked in service room number affiliated coverage,
Also include：
When detecting that the service content that the service request information carries is identical in the first setting time section, described in acquisition
The reception time of the service request information in first setting time section；
According to the sequencing of the reception time of the service request information, determine that service corresponding to the reception time please
Seek the execution sequencing of information.
With reference to second aspect, the embodiments of the invention provide the possible embodiment of the 4th of second aspect kind, wherein, institute
Service request information is stated to be multiple, the service request information be it is multiple, it is described according to the service request information, in database
In the middle search service time, mark on duty in the affiliated coverage of the service room number and be used to perform the service
Before the service end device of content, in addition to：
When the service time for detecting that the service request information carries is identical, the clothes of the service request information are obtained
Business content；
According to the priority of the service content of the service request information, service request corresponding to the service content is determined
The execution sequencing of information.
With reference to second aspect, the embodiments of the invention provide the possible embodiment of the 5th of second aspect kind, wherein, institute
Service request information is stated to be multiple, it is described according to the service request information, searched in database in the service time, institute
State before on duty and service end device for performing the service content is marked in service room number affiliated coverage,
Also include：
When detecting that the service content that the service request information carries differs in the first setting time section, according to institute
The priority of the service content of service request information is stated, determine service request information corresponding to the service content performs priority
Sequentially.
The processing method of a kind of housekeeping service information provided in an embodiment of the present invention, with traditional hotel of the prior art
During moving in, user (dweller) asks the whole flow process of hotel service very cumbersome, expends a large amount of manpower and materials and distribution effect
Rate low phase ratio, it can receive the service request information of subscriber terminal equipment transmission, be wrapped according to the service request information at itself
The service end device of matching is searched in the database included, most service request information is sent to the service terminal found and set at last
It is standby, so that the service end device responds the service request information；User and attendant can be realized by the above method
Direct communication, whole service procedure is simplified, save a large amount of manpower and materials and improve allocative efficiency.
The third aspect, the embodiment of the present invention additionally provide a kind of method of reseptance of housekeeping service information, including：
Receive the service request information that hotel service device is sent；The service request information carries：Service room number, clothes
Business time and service content；
The service request information is responded, and response results are sent to the hotel service device.
With reference to the third aspect, the embodiments of the invention provide the possible embodiment of the first of the third aspect, wherein, institute
It is multiple to state service request information；The response service request information, including：
When detecting that the service content that the service request information carries is identical in the first setting time section, described in acquisition
The reception time of the service request information in first setting time section；
Sequencing according to the reception time of the service request information responds the service request information successively；
When detecting that the service content that the service request information carries differs in the first setting time section, according to institute
The priority orders for stating service content in service request information respond the service request information successively.
With reference to the third aspect, the embodiments of the invention provide the possible embodiment of second of the third aspect, wherein, institute
It is multiple to state service request information；The response service request information, including：
When the service time for detecting that the service request information carries is identical, the clothes of the service request information are obtained
Business content；
Priority orders according to service content in the service request information respond the service request information successively.
The method of reseptance of a kind of housekeeping service information provided in an embodiment of the present invention, with traditional hotel of the prior art
During moving in, user (dweller) asks the whole flow process of hotel service very cumbersome, expends a large amount of manpower and materials and distribution effect
Rate low phase ratio, it can receive the service request information of hotel service device transmission；Above-mentioned service request information carries：Service room
Between number, service time and service content；Above-mentioned service request information is responded, and response results are sent to hotel service device；It is logical
The direct communication of user and attendant can be realized by crossing the above method, simplify whole service procedure, save a large amount of manpowers
Material resources and improve allocative efficiency.
Fourth aspect, the embodiment of the present invention additionally provide a kind of electronic equipment, including：At least one processor；And with
The memory of at least one processor communication connection；
Wherein, have can be by the instruction of at least one computing device for the memory storage, and the instruction is described
At least one computing device, so that at least one processor can：
After the service request operation of user's transmission is received, generate service request corresponding to the service request operation and believe
Breath；The service request information carries：Service room number, service time and service content；
The service request information is sent to hotel service device, so that the hotel service device is believed according to the service request
Room, service time and service content corresponding to ceasing the service room number carried carry out service distribution；
Receive and show the service allocation result of the hotel service device feedback.
5th aspect, the embodiment of the present invention additionally provide a kind of server, including：At least one processor；And with institute
State the memory of at least one processor communication connection；
Wherein, have can be by the instruction of at least one computing device for the memory storage, and the instruction is described
At least one computing device, so that at least one processor can：
Receive the service request information that subscriber terminal equipment is sent；The service request information carries：Service room number,
Service time and service content；
According to the service request information, searched in database in the service time, belonging to the service room number
Marked in coverage on duty and for performing the service end device of the service content；Wherein, deposited in advance in database
Contain service room number, coverage, service end device, the status information of service end device and each service eventually
The incidence relation for the service content that end equipment performs；
The service request information is sent to the service end device searched, so that service end device response should
Service request information.
6th aspect, the embodiment of the present invention additionally provide a kind of terminal device, including：At least one processor；And with
The memory of at least one processor communication connection；
Wherein, the memory storage have can by the instruction of at least one computing device, it is described specify it is described
At least one computing device, so that at least one processor can：
Receive the service request information that hotel service device is sent；The service request information carries：Service room number, clothes
Business time and service content；
The service request information is responded, and response results are sent to the hotel service device.
A kind of electronic equipment, hotel service device and terminal device provided in an embodiment of the present invention, with biography of the prior art
During the hotel occupancy of system, user (dweller) asks the whole flow process of hotel service very cumbersome, expends a large amount of manpower and materials
And allocative efficiency low phase ratio, it can realize the direct communication of user and attendant, simplify whole service procedure, save
A large amount of manpower and materials and improve allocative efficiency.
To enable the above objects, features and advantages of the present invention to become apparent, preferred embodiment cited below particularly, and coordinate
Appended accompanying drawing, is described in detail below.
Brief description of the drawings
In order to illustrate the technical solution of the embodiments of the present invention more clearly, below by embodiment it is required use it is attached
Figure is briefly described, it will be appreciated that the following drawings illustrate only certain embodiments of the present invention, therefore be not construed as pair
The restriction of scope, for those of ordinary skill in the art, on the premise of not paying creative work, can also be according to this
A little accompanying drawings obtain other related accompanying drawings.
Fig. 1 shows a kind of flow chart of the method for the transmission for housekeeping service information that the embodiment of the present invention is provided.
Fig. 2 shows a kind of flow chart of the processing method for housekeeping service information that the embodiment of the present invention is provided.
Fig. 3 shows the flow chart of the processing method for another housekeeping service information that the embodiment of the present invention is provided.
Fig. 4 shows the flow chart of the processing method for another housekeeping service information that the embodiment of the present invention is provided.
Fig. 5 shows the flow chart of the processing method for another housekeeping service information that the embodiment of the present invention is provided.
Fig. 6 shows the flow chart of the processing method for another housekeeping service information that the embodiment of the present invention is provided.
Fig. 7 shows a kind of flow chart of the method for reseptance for housekeeping service information that the embodiment of the present invention is provided.
Fig. 8 shows a kind of hardware connection diagram for service end device that the embodiment of the present invention is provided.
Fig. 9 shows a kind of quick-reading flow sheets for housekeeping service information automatic push method that the embodiment of the present invention is provided
Figure.
Figure 10 shows a kind of signaling time-sequence figure that the embodiment of the present invention is provided.
Figure 11 shows a kind of overall flow for housekeeping service information automatic push method that the embodiment of the present invention is provided
Figure.
Embodiment
To make the purpose, technical scheme and advantage of the embodiment of the present invention clearer, below in conjunction with the embodiment of the present invention
Middle accompanying drawing, the technical scheme in the embodiment of the present invention is clearly and completely described, it is clear that described embodiment is only
It is part of the embodiment of the present invention, rather than whole embodiments.The present invention being generally described and illustrated herein in the accompanying drawings is real
Applying the component of example can be configured to arrange and design with a variety of.Therefore, it is of the invention to what is provided in the accompanying drawings below
The detailed description of embodiment is not intended to limit the scope of claimed invention, but is merely representative of the selected reality of the present invention
Apply example.Based on embodiments of the invention, institute that those skilled in the art are obtained on the premise of creative work is not made
There is other embodiment, belong to the scope of protection of the invention.
At present, the tourist industry in China flourishes, and more has the power striden along under the policy of country and guiding.But
Due to many limiting factors such as industry, technology, theory, the process of consumption of visitor can not from first to last, it is natural and tripping.
" machine is not from hand " has become the habits and customs of modern.And increasing traveller selects free walker, and
Wish that all can be decided by oneself.If guest can complete originally must on the individual mobile terminal of oneself if dot and dashes
The thing that others must be waited to complete, here it is a kind of fashion.
When dweller such as needs to clean, made the rounds of the wards at the various housekeeping services, usually make a telephone call to foreground or housekeeping department.If beat electricity
Talk about to foreground, it is also necessary to pass on to housekeeping department on foreground.After housekeeping department is notified, phone or calling service personnel visit clothes
Business.Housekeeping department is notified after the completion of waiter, foreground is replied again by housekeeping department.This flow looks just cumbersome, in actual motion
Also it is highly desirable to the time.
When the guest room in hotel is more, usually occur that waiter is complete in A room services, and then go to the Z rooms clothes of distant place
Business, situation then walking back B room services again, hurrying back and forth back and forth.
For guest, when particularly team checks out, wait guest room to make the rounds of the wards and be typically necessary the time of half an hour, it is non-
Often inconvenience.
During traditional hotel occupancy, dweller asks the whole flow process of hotel service very cumbersome, expends big
Measure manpower and materials and allocative efficiency is low.Based on this, my company lead over the whole nation, lead over the whole industry create AI trip system, and
The theory in " shared hotel " is proposed again, and the embodiments of the invention provide a kind of transmission of housekeeping service information, processing, recipient
Method and equipment, more particularly to the waiter's positioning and information on services sequence of employing wireless communication and the method and system for sending work.
It is completely free of existing manual calling and sends work mode.By individual mobile terminal APP, guest applies for service, and room attendant exists
Responded in shortest time.It is described below by embodiment.
The embodiments of the invention provide a kind of sending method of housekeeping service information, described sender method is set by user terminal
Standby to perform, with reference to figure 1, Fig. 9, Figure 10 and Figure 11, methods described includes：
S101, after the service request operation of user's transmission is received, generate and service corresponding to the service request operation
Solicited message；The service request information carries：Service room number, service time and service content.
It is pre-installed in specifically, this method can be integrated in one APP of formation in a SDK by user on electronic equipment,
Above-mentioned service request operation can be the operation for the above-mentioned APP buttons that user clicks on electronic equipment.
Here service room number corresponds to room to be serviced, and service content comprises at least：Housekeeping service, cleaning service,
The service of making the rounds of the wards.
S102, the service request information is sent to hotel service device, so that the hotel service device is according to the service
Room, service time and service content corresponding to the service room number that solicited message carries carry out service distribution.
Here, hotel service device is after the service request information is received, search and above-mentioned clothes from the database of itself
The service end device of solicited message of being engaged in matching, and most suitable service end device is therefrom determined, and the service request is believed
Breath is sent to most suitable service end device, while sends feedback result to subscriber terminal equipment, and the feedback result can wrap
Include：The job number of attendant, name and present position.
The embodiment of the present invention uses Java, C, Objective-C, C#, Html development language, and SQL Server data
Storehouse, support the computer operating systems of Windows 10, and the individual mobile terminal of mainstream operation system.Individual mobile terminal and data
Communicated between server with http protocol.
S103, reception and the service allocation result for showing the hotel service device feedback.
The sending method of a kind of housekeeping service information provided in an embodiment of the present invention, with traditional hotel of the prior art
During moving in, user (dweller) asks the whole flow process of hotel service very cumbersome, expends a large amount of manpower and materials and distribution effect
Rate low phase ratio, its can according to corresponding to generating the service request operation of user service request information, and be sent to hotel service
Device, so as to hotel service device room, service time and service according to corresponding to the service room number that the service request information carries
Content carries out service distribution；Receive and show the service allocation result of hotel service device feedback, can be realized by the above method
User and the direct communication of attendant, simplify whole service procedure, save a large amount of manpower and materials and improve distribution effect
Rate.
The embodiment of the present invention additionally provides a kind of processing method of housekeeping service information, with reference to figure 2, Fig. 9, Figure 10 and figure
11, described sender method is performed by hotel service device, and methods described includes：
S201, receive the service request information that subscriber terminal equipment is sent；The service request information carries：Service room
Between number, service time and service content.
Here service room number corresponds to room to be serviced, and service content comprises at least：Housekeeping service, cleaning service,
The service of making the rounds of the wards.
S202, according to the service request information, searched in database in the service time, the service room number
Marked in affiliated coverage on duty and for performing the service end device of the service content；Wherein, it is pre- in database
First it is stored with service room number, coverage, service end device, the status information of service end device and each clothes
The incidence relation for the service content that business terminal device performs.
Here, position on duty is selected when hotel staff is on duty, determines administrative coverage, service end device is
Hotel staff uses, and hotel staff is after on duty, and by clicking on the button on duty in service end device, service is eventually
End equipment receives the operation on duty that user sends, and according to information on duty corresponding to the operation generation on duty and is sent to hotel service
Device, hotel service device receives the information on duty, and will be marked the current state of the hotel staff according to the information on duty
For state on duty.
There is the positional information (i.e. address information) where it in room corresponding to each room number, and each room is corresponding
Coverage belonging to one, meanwhile, each coverage is corresponding with multiple service end devices, each service terminal
Equipment is labeled as state on duty and laid-off state according to the current state of hotel staff；Meanwhile each service terminal is set
The standby service content for being corresponding with its execution, for example the corresponding service content performed of service terminal of hotel's cleaning personnel is clear
It is clean；Hotel make the rounds of the wards staff the corresponding service content performed of service terminal to make the rounds of the wards.
For room corresponding to a room number, multiple service terminals are there may be in the coverage belonging to the room,
And the service content that each service terminal performs is different, now, hotel service device is after service request information is received, in data
Searched in storehouse in the service time of service request information carrying, mark is on duty and whole with the service for performing service content
End equipment.
S203, the service request information is sent to the service end device searched, so as to the service end device
Respond the service request information.
Here, the service request information is sent to what is searched by hotel service device after service end device is searched
Service end device.
Further, with reference to figure 3, in the processing method of housekeeping service information provided in an embodiment of the present invention, step 202,
According to the service request information, searched in database in the service time, the affiliated coverage of the service room number
Middle mark is on duty and is used for the service end device for performing the service content, including：
S2021, according to the service request information, searched in database in the service time, the service room
Marked in coverage belonging to number on duty and for performing the idle service end device of the service content.
If hotel staff is after on duty, if its service end device used receives the clothes of hotel service device transmission
Business solicited message and hotel staff is responding the service request information by the service end device, if response operation is connects
The service content (receiving the task) in the service request information is received, then the service terminal is marked as in hotel service device side
State in work, after hotel staff has performed the task, it can be operated completion on the service end device
Operation, now, service end device generate state change information according to the operation and give hotel service device, so that hotel service device will
The state of the service end device is changed to idle condition.Corresponding, hotel service device monitors the shape of service end device in real time
State information, if monitoring, the service content in service end device response (as the received) service request information (receives this
Business) after, it is state in work to mark the service end device current state, if receiving the state of service end device transmission more
Breath is converted to, the state of current service terminal device is changed to idle condition, if it is next to monitor that the service end device receives
After individual task, it is state in work to continue to mark the service end device current state, repeats the process, until hotel takes
Business personnel trigger on service end device to be laid off after operation, and the laid-off status information of service end device generation is sent to hotel's clothes
Business device, hotel service device receive status information of being laid off and simultaneously mark the service end device and the attendant to be laid off.
Under normal circumstances, an attendant is equipped with a service end device, and certain multiple attendants can also match somebody with somebody
A standby public service end device, after an attendant is laid off, another attendant is continuing with service end
End equipment, the hotel service device then information in the information updating database of the attendant used in real time.
By the above method, the working condition of each service end device is previously stored with the database of hotel service device
Information, then, hotel service device are searched in the service time after service request information is received from database, described
Marked in service room number affiliated coverage on duty and for performing the idle service end device of the service content.
If it is one to search the idle service end device that element arrives, it is service to be allocated directly to determine the idle service end device
Terminal device, and the service request information received is sent to the service end device to be allocated；If search element arrive it is idle
Service end device is multiple, then the method for needing to perform step 2022- steps 2023.
S2022, determine first geographical position in room corresponding to the service room number that the service request information carries with
And the second geographical position of the idle service end device searched.
If idle service end device is multiple, it is also necessary to which the service room number carried according to service request information is corresponding
Room first geographical position in room corresponding to the service room number carried is searched from database, while pass through wireless telecommunications
Mode, the position of waiter is obtained in real time, automatically, that is, position the second geographical position of the idle service end device searched
Put, so as to by the first geographical position compared with the second geographical position.
S2023, in the idle service end device, it is determined that minimum with the distance in first geographical position the
Idle service end device corresponding to two geographical position is service end device to be allocated.
The specific implementation process of this step includes：Hotel service device is by the second of each idle service terminal the geographical position
The difference for compared with the first geographical position, obtaining each second geographical position and the first geographical position is put, by minimum
Idle service terminal is defined as service end device to be allocated corresponding to second geographical position of difference matching, to service
Solicited message is sent to the service end device to be allocated of determination.
Specifically, daily, housekeeping service automatic job distribution system is automatically turned on or closed according to systematic parameter.Guest is received to lead to
After crossing the service request of individual mobile terminal APP propositions, according to systemic presupposition housekeeping service rank, system immediately, automatically will clothes
Business information be pushed to position it is nearest, it is idle or will be idle waiter.
The processing method of housekeeping service information provided in an embodiment of the present invention, it is completely free of in existing foreground calling guest room
Work mode is sent in the manual calling of the heart, guest room center calling service person again.
Further, in the processing method of housekeeping service information provided in an embodiment of the present invention, with reference to figure 4, step 202,
It is described to be searched in database in the service time according to the service request information, serviced belonging to the service room number
Mark on duty in region and be used for the service end device for performing the service content, in addition to：
If S2024, according to the service request information, the service end device of free time is not searched in database, then
Searched for from the database in the service time, all marks in coverage belonging to the service room number are on duty
And for performing the service end device in the work of the service content.
If according to service request information, when not searching qualified idle service end device in database,
Directly search the service end device in work.If the service end device in work only has one, then by this work
In service end device be arranged to service end device to be allocated.
3rd geographical position of the service end device in the work that S2025, determination search.
If the service end device in work is multiple, it is also necessary to the service room number pair carried according to service request information
First geographical position in room corresponding to the service room number carried is searched in the room answered from database, while passes through channel radio
News mode, the position of waiter is obtained in real time, automatically, that is, position the second ground of the service end device in the work searched
Manage position, so as to by the first geographical position compared with the second geographical position.
In S2026, service end device at work, it is determined that the minimum with the distance in first geographical position the 3rd
Service terminal in being worked corresponding to geographical position is set to service end device to be allocated.
The specific implementation process of this step includes：Hotel service device is geographical by the second of each service terminal in working
Position obtains the difference in each second geographical position and the first geographical position compared with the first geographical position, will most
Service terminal in being worked corresponding to second geographical position of small difference matching is defined as service end device to be allocated, to incite somebody to action
Service request information is sent to the service end device to be allocated of determination.
Further, in the processing method of housekeeping service information provided in an embodiment of the present invention, the service request information
To be multiple, with reference to figure 5, step 202 is searched in the service time in database according to the service request information, described
Before on duty and service end device for performing the service content is marked in service room number affiliated coverage, also
Including：
S204, when detecting that in the first setting time section the service content that the service request information carries is identical, obtain
Take the reception time of the service request information in the first setting time section.
If hotel service device (such as 1 second) in setting time section successively receives multiple clothes of subscriber terminal equipment transmission
Business solicited message, then judge whether the service content that this multiple service request information carries in the setting time section is identical, if phase
Together, then the reception time of service request information is obtained.If it is different, the preferential of each service content is then determined according to service content
Level, and according to service request information corresponding to the priority height priority execution of service content.
S205, the sequencing for receiving the time according to the service request information, were determined corresponding to the reception time
The execution sequencing of service request information.
According to the sequencing of the reception time of acquisition, holding for service request information corresponding to the reception time is determined successively
Row sequencing, finally perform the processing work of the service request information according to the execution sequencing of service request information.
Further, with reference to figure 6, in the processing method of housekeeping service information provided in an embodiment of the present invention, the service
Solicited message to be multiple, in database search in the service time according to the service request information, described by step 202
Before on duty and service end device for performing the service content is marked in service room number affiliated coverage, also
Including：
S206, when the service time for detecting that the service request information carries is identical, obtain the service request letter
The service content of breath.
If hotel service device receives multiple service request informations of subscriber terminal equipment transmission simultaneously, judge that this is multiple
Whether the service content that service request information carries is identical.
S207, according to the service request information service content priority, determine to take corresponding to the service content
The execution sequencing for solicited message of being engaged in.
If the service content that this multiple service request information carries differs, according to the priority of each service content
Just, determine the execution sequencing of service request information corresponding to service content, and according to determination execution sequencing according to
The processing work of service request information corresponding to secondary execution.
Further, in the processing method of housekeeping service information provided in an embodiment of the present invention, the service request information
It is described according to the service request information to be multiple, searched in database in the service time, the service room number institute
Before the on duty and service end device for performing the service content is marked in category coverage, in addition to：
When detecting that the service content that the service request information carries differs in the first setting time section, according to institute
The priority of the service content of service request information is stated, determine service request information corresponding to the service content performs priority
Sequentially.
Further, in the processing method of housekeeping service information provided in an embodiment of the present invention, step 203 is by the service
Solicited message is sent to the service end device searched, including：The service request information is sent to the to be allocated of determination
Service end device.
The processing method of a kind of housekeeping service information provided in an embodiment of the present invention, with traditional hotel of the prior art
During moving in, user (dweller) asks the whole flow process of hotel service very cumbersome, expends a large amount of manpower and materials and distribution effect
Rate low phase ratio, it can receive the service request information of subscriber terminal equipment transmission, be wrapped according to the service request information at itself
The service end device of matching is searched in the database included, most service request information is sent to the service terminal found and set at last
It is standby, so that the service end device responds the service request information；User and attendant can be realized by the above method
Direct communication, whole service procedure is simplified, save a large amount of manpower and materials and improve allocative efficiency.
The embodiment of the present invention additionally provides a kind of method of reseptance of housekeeping service information, with reference to figure 7, Fig. 8 Fig. 9, Tu10He
Figure 11, methods described are performed by service end device, wherein, service end device connects network by wireless device when in use
And then can realize that data communicate with hotel service device, the method for reseptance includes：
S301, receive the service request information that hotel service device is sent；The service request information carries：Service room
Number, service time and service content.
Specifically, this method can be integrated in a SDK and form a GeAPPYou hotels staff and be pre-installed in terminal
In equipment.
Wherein, the APP also has some functions, including sets：Housekeeping service setting, waiter coverage are set.Exhale
It is function：Housekeeping service, guest apply cleaning, system are applied cleaning, applys making the rounds of the wards automatically, waiter cleans, waiter makes the rounds of the wards,
Waiter's housekeeping service.Other functions：Waiter is on duty, system automatic job distribution.
S302, the response service request information, and response results are sent to the hotel service device.
The service that hotel staff can be received by triggering the key response of reception task or refusal task please
Information is sought, service end device operates according to the response of user, and response message corresponding to generation is simultaneously sent to hotel service device.
Further, in the method for reseptance of housekeeping service information provided in an embodiment of the present invention, the service request information
To be multiple；Step 302 responds the service request information, including：
When detecting that the service content that the service request information carries is identical in the first setting time section, described in acquisition
The reception time of the service request information in first setting time section.
If service end device (such as 1 second) in setting time section successively receives multiple clothes of hotel service device transmission
After solicited message of being engaged in, first determine whether the service content that this multiple service request information carries in the setting time section is identical,
If identical, the reception time of service request information is obtained.If it is different, the excellent of each service content is then determined according to service content
First level, and according to service request information corresponding to the priority height priority execution of service content.
Sequencing according to the reception time of the service request information responds the service request information successively.
According to the sequencing of the reception time of acquisition, holding for service request information corresponding to the reception time is determined successively
Row sequencing, finally perform the processing work of the service request information according to the execution sequencing of service request information.
When detecting that the service content that the service request information carries differs in the first setting time section, according to institute
The priority orders for stating service content in service request information respond the service request information successively.
Further, in the method for reseptance of housekeeping service information provided in an embodiment of the present invention, the service request information
To be multiple；Step 302 responds the service request information, including：
When the service time for detecting that the service request information carries is identical, the clothes of the service request information are obtained
Business content.
If service end device receives multiple service request informations of subscriber terminal equipment transmission simultaneously, judge that this is more
Whether the service content that individual service request information carries is identical.
Priority orders according to service content in the service request information respond the service request information successively.
If the service content that this multiple service request information carries differs, according to the priority of each service content
Just, determine the execution sequencing of service request information corresponding to service content, and according to determination execution sequencing according to
The processing work of service request information corresponding to secondary execution.
The method of reseptance of a kind of housekeeping service information provided in an embodiment of the present invention, with traditional hotel of the prior art
During moving in, user (dweller) asks the whole flow process of hotel service very cumbersome, expends a large amount of manpower and materials and distribution effect
Rate low phase ratio, it can receive the service request information of hotel service device transmission；Above-mentioned service request information carries：Service room
Between number, service time and service content；Above-mentioned service request information is responded, and response results are sent to hotel service device；It is logical
The direct communication of user and attendant can be realized by crossing the above method, simplify whole service procedure, save a large amount of manpowers
Material resources and improve allocative efficiency.
The embodiment of the present invention additionally provides a kind of electronic equipment, including：At least one processor；And with it is described at least
The memory of one processor communication connection；
Wherein, have can be by the instruction of at least one computing device for the memory storage, and the instruction is described
At least one computing device, so that at least one processor can：
After the service request operation of user's transmission is received, generate service request corresponding to the service request operation and believe
Breath；The service request information carries：Service room number, service time and service content；
The service request information is sent to hotel service device, so that the hotel service device is believed according to the service request
Room, service time and service content corresponding to ceasing the service room number carried carry out service distribution；
Receive and show the service allocation result of the hotel service device feedback.
The embodiment of the present invention additionally provides a kind of server, including：At least one processor；And with described at least one
The memory of individual processor communication connection；
Wherein, have can be by the instruction of at least one computing device for the memory storage, and the instruction is described
At least one computing device, so that at least one processor can：
Receive the service request information that subscriber terminal equipment is sent；The service request information carries：Service room number,
Service time and service content；
According to the service request information, searched in database in the service time, belonging to the service room number
Marked in coverage on duty and for performing the service end device of the service content；Wherein, deposited in advance in database
Contain multiple service room numbers, multiple coverages serviced belonging to room number, the service that each coverage includes
The pass for the service content that terminal device, the status information of the service end device and each service end device perform
Connection relation；
The service request information is sent to the service end device searched, so that the service end device responds
The service request information.
The embodiment of the present invention additionally provides a kind of terminal device, including：At least one processor；And with it is described at least
The memory of one processor communication connection；
Wherein, the memory storage have can by the instruction of at least one computing device, it is described specify it is described
At least one computing device, so that at least one processor can：
Receive the service request information that hotel service device is sent；The service request information carries：Service room number, clothes
Business time and service content；
The service request information is responded, and response results are sent to the hotel service device.
A kind of electronic equipment, hotel service device and terminal device provided in an embodiment of the present invention, with biography of the prior art
During the hotel occupancy of system, user (dweller) asks the whole flow process of hotel service very cumbersome, expends a large amount of manpower and materials
And allocative efficiency low phase ratio, it can realize the direct communication of user and attendant, simplify whole service procedure, save
A large amount of manpower and materials and improve allocative efficiency.
The embodiment of the present invention additionally provides a kind of processing system of housekeeping service information, including：Above-mentioned electronic equipment, hotel
Server and terminal device；
As flowchart shown in fig. 11, in one embodiment, the method for pushing of whole housekeeping service information includes：
(1) informed source of room attendant is broadly divided into：Cleaning that guest is applied by individual mobile terminal APP, look into
The cleaning application that system automatically generates between existing house during room and housekeeping service, and night auditor.
(2) set according to housekeeping service working level during system initialization, system is automatically by all task rankings.
(3) service range according to described in servicing record on duty, and waiter current location, system automatically will services
Information is rationally assigned.
(4) interface is pushed by third party, notifications respective service person has latest services message.
(5) service list that waiter enters in individual mobile terminal APP, checks specific service information.
The processing system of a kind of housekeeping service information provided in an embodiment of the present invention, with traditional hotel of the prior art
During moving in, user (dweller) asks the whole flow process of hotel service very cumbersome, expends a large amount of manpower and materials and distribution effect
Rate low phase ratio, it can realize the direct communication of user and attendant, simplify whole service procedure, save a large amount of manpowers
Material resources and improve allocative efficiency.
In embodiment provided by the present invention, it should be understood that disclosed apparatus and method, can be by others side
Formula is realized.Device embodiment described above is only schematical, for example, the division of the unit, only one kind are patrolled
Function division is collected, there can be other dividing mode when actually realizing, in another example, multiple units or component can combine or can
To be integrated into another system, or some features can be ignored, or not perform.Another, shown or discussed is mutual
Coupling or direct-coupling or communication connection can be INDIRECT COUPLING or communication link by some communication interfaces, device or unit
Connect, can be electrical, mechanical or other forms.
The unit illustrated as separating component can be or may not be physically separate, show as unit
The part shown can be or may not be physical location, you can with positioned at a place, or can also be distributed to multiple
On NE.Some or all of unit therein can be selected to realize the mesh of this embodiment scheme according to the actual needs
's.
In addition, each functional unit in embodiment provided by the invention can be integrated in a processing unit, also may be used
To be that unit is individually physically present, can also two or more units it is integrated in a unit.
If the function is realized in the form of SFU software functional unit and is used as independent production marketing or in use, can be with
It is stored in a computer read/write memory medium.Based on such understanding, technical scheme is substantially in other words
The part to be contributed to prior art or the part of the technical scheme can be embodied in the form of software product, the meter
Calculation machine software product is stored in a storage medium, including some instructions are causing a computer equipment (can be
People's computer, server, or network equipment etc.) perform all or part of step of each embodiment methods described of the present invention.
And foregoing storage medium includes：USB flash disk, mobile hard disk, read-only storage (ROM, Read-Only Memory), arbitrary access are deposited
Reservoir (RAM, Random Access Memory), magnetic disc or CD etc. are various can be with the medium of store program codes.
It should be noted that：Similar label and letter represents similar terms in following accompanying drawing, therefore, once a certain Xiang Yi
It is defined, then it further need not be defined and explained in subsequent accompanying drawing in individual accompanying drawing, in addition, term " the
One ", " second ", " the 3rd " etc. are only used for distinguishing description, and it is not intended that instruction or hint relative importance.
Finally it should be noted that：Embodiment described above, it is only the embodiment of the present invention, to illustrate the present invention
Technical scheme, rather than its limitations, protection scope of the present invention is not limited thereto, although with reference to the foregoing embodiments to this hair
It is bright to be described in detail, it will be understood by those within the art that：Any one skilled in the art
The invention discloses technical scope in, it can still modify to the technical scheme described in previous embodiment or can be light
Change is readily conceivable that, or equivalent substitution is carried out to which part technical characteristic；And these modifications, change or replacement, do not make
The essence of appropriate technical solution departs from the spirit and scope of technical scheme of the embodiment of the present invention.The protection in the present invention should all be covered
Within the scope of.Therefore, protection scope of the present invention should be based on the protection scope of the described claims.
Claims (13)
- A kind of 1. sending method of housekeeping service information, it is characterised in that including：After the service request operation of user's transmission is received, service request information corresponding to the service request operation is generated； The service request information carries：Service room number, service time and service content；The service request information is sent to hotel service device, so that the hotel service device is taken according to the service request information Room, service time and service content corresponding to the service room number of band carry out service distribution；Receive and show the service allocation result of the hotel service device feedback.
- A kind of 2. processing method of housekeeping service information, it is characterised in that including：Receive the service request information that subscriber terminal equipment is sent；The service request information carries：Service room number, service Time and service content；According to the service request information, search in database in the service time, serviced belonging to the service room number Marked in region on duty and for performing the service end device of the service content；Wherein, it is previously stored with database Service room number, coverage, service end device, the status information of service end device and each service terminal are set The incidence relation of the standby service content performed；The service request information is sent to the service end device searched, so that the service end device responds the service Solicited message.
- 3. the processing method of housekeeping service information according to claim 2, it is characterised in that described to be asked according to the service Seek information, searched in database in the service time, marked in the service room number affiliated coverage it is on duty and For performing the service end device of the service content, including：According to the service request information, search in database in the service time, serviced belonging to the service room number Marked in region on duty and for performing the idle service end device of the service content；Determine first geographical position in service room corresponding to room number that the service request information carries and search Second geographical position of idle service end device；In the idle service end device, it is determined that second geographical position minimum with the distance in first geographical position Corresponding idle service end device is service end device to be allocated.
- 4. the processing method of housekeeping service information according to claim 3, it is characterised in that described to be asked according to the service Seek information, searched in database in the service time, marked in the service room number affiliated coverage it is on duty and For performing the service end device of the service content, in addition to：If according to the service request information, idle service end device is not searched in database, then from the data Searched in storehouse in the service time, all marks in coverage belonging to the service room number are on duty and for holding Service end device in the work of the row service content；It is determined that the 3rd geographical position of the service end device in the work searched；In service end device at work, it is determined that threeth geographical position pair minimum with the distance in first geographical position Service terminal in the work answered is set to service end device to be allocated.
- 5. the processing method of housekeeping service information according to claim 2, it is characterised in that the service request information is It is multiple, it is described according to the service request information, searched in database in the service time, belonging to the service room number Before the on duty and service end device for performing the service content is marked in coverage, in addition to：When detecting that the service content that the service request information carries is identical in the first setting time section, described first is obtained The reception time of the service request information in setting time section；According to the sequencing of the reception time of the service request information, service request letter corresponding to the reception time is determined The execution sequencing of breath.
- 6. the processing method of housekeeping service information according to claim 2, it is characterised in that the service request information is It is multiple, it is described according to the service request information, searched in database in the service time, belonging to the service room number Before the on duty and service end device for performing the service content is marked in coverage, in addition to：When the service time for detecting that the service request information carries is identical, in the service that obtains the service request information Hold；According to the priority of the service content of the service request information, service request information corresponding to the service content is determined Execution sequencing.
- 7. the processing method of housekeeping service information according to claim 2, it is characterised in that the service request information is It is multiple, it is described according to the service request information, searched in database in the service time, belonging to the service room number Before the on duty and service end device for performing the service content is marked in coverage, in addition to：When detecting that the service content that the service request information carries differs in the first setting time section, according to the clothes The priority of the service content for solicited message of being engaged in, determine that the execution of service request information corresponding to the service content is successively suitable Sequence.
- A kind of 8. method of reseptance of housekeeping service information, it is characterised in that including：Receive the service request information that hotel service device is sent；The service request information carries：When servicing room number, service Between and service content；The service request information is responded, and response results are sent to the hotel service device.
- 9. the method for reseptance of housekeeping service information according to claim 8, it is characterised in that the service request information is It is multiple；The response service request information, including：When detecting that the service content that the service request information carries is identical in the first setting time section, described first is obtained The reception time of the service request information in setting time section；Sequencing according to the reception time of the service request information responds the service request information successively；When detecting that the service content that the service request information carries differs in the first setting time section, according to the clothes The priority orders of service content respond the service request information successively in business solicited message.
- 10. the method for reseptance of housekeeping service information according to claim 8, it is characterised in that the service request information To be multiple；The response service request information, including：When the service time for detecting that the service request information carries is identical, in the service that obtains the service request information Hold；Priority orders according to service content in the service request information respond the service request information successively.
- 11. a kind of electronic equipment, it is characterised in that including：At least one processor；And with least one processor The memory of communication connection；Wherein, the memory storage have can by the instruction of at least one computing device, the instruction by it is described at least One computing device, so that at least one processor can：After the service request operation of user's transmission is received, service request information corresponding to the service request operation is generated； The service request information carries：Service room number, service time and service content；The service request information is sent to hotel service device, so that the hotel service device is taken according to the service request information Room, service time and service content corresponding to the service room number of band carry out service distribution；Receive and show the service allocation result of the hotel service device feedback.
- A kind of 12. server, it is characterised in that including：At least one processor；And lead to at least one processor Believe the memory of connection；Wherein, the memory storage have can by the instruction of at least one computing device, the instruction by it is described at least One computing device, so that at least one processor can：Receive the service request information that subscriber terminal equipment is sent；The service request information carries：Service room number, service Time and service content；According to the service request information, search in database in the service time, serviced belonging to the service room number Marked in region on duty and for performing the service end device of the service content；Wherein, it is previously stored with database Service room number, coverage, service end device, the status information of service end device and each service terminal are set The incidence relation of the standby service content performed；The service request information is sent to the service end device searched, so that the service end device responds the service Solicited message.
- A kind of 13. terminal device, it is characterised in that including：At least one processor；And with least one processor The memory of communication connection；Wherein, the memory storage have can by the instruction of at least one computing device, it is described specify by it is described at least One computing device, so that at least one processor can：Receive the service request information that hotel service device is sent；The service request information carries：When servicing room number, service Between and service content；The service request information is responded, and response results are sent to the hotel service device.
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| CN201710777495.2A CN107749866A (en) | 2017-09-01 | 2017-09-01 | A kind of transmission, processing, method of reseptance and the equipment of housekeeping service information |
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| CN112016780A (en) * | 2019-05-31 | 2020-12-01 | 阿里巴巴集团控股有限公司 | Service information processing method and device |
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