CN112488882A

CN112488882A - Service method, device and system

Info

Publication number: CN112488882A
Application number: CN201910866402.2A
Authority: CN
Inventors: 黄宇峰
Original assignee: Alibaba Group Holding Ltd
Current assignee: Alibaba Group Holding Ltd
Priority date: 2019-09-12
Filing date: 2019-09-12
Publication date: 2021-03-12

Abstract

The embodiment of the application discloses a service method, a service device and a service system, wherein the service system comprises: the client is used for submitting service request information related to a target position in a service place; the work order server is used for generating a service task according to the request information and sending task information to the equipment management server; the equipment management server is used for determining target intelligent service equipment according to the task information and the information of the intelligent service equipment and sending the task information to the target intelligent service equipment; and the intelligent service equipment is used for executing the task according to the received task information. According to the embodiment of the application, the automation of the service process can be realized, and the links of manual intervention are reduced.

Description

Service method, device and system

Technical Field

The present application relates to the field of service technologies, and in particular, to a service method, device, and system.

Background

In the traditional hotel service field, a large number of employees are generally required to be equipped in a hotel, including reception staff at the front desk, switchboard operators for service, employees responsible for cleaning, delivering things and the like, and the like. During the process of a customer entering a hotel, there is often a need to send some articles to the room, or to get articles to the room, for example, a blower, food, etc. needs to be sent to the room, or food needs to be ordered by the kitchen department of the hotel and sent to the room, or clothes need to be taken out of the room and sent to be washed, etc. In order to meet the above requirements of users, in a traditional hotel, a user usually needs to make a service switchboard call, and then a total attendant allocates a specific task to a corresponding employee, and then the employee completes the specific task of delivering or fetching things.

Therefore, in a traditional hotel service system, a large amount of labor cost needs to be occupied, and in order to reduce the occupation of the labor cost, some hotels provide a scheme for providing services such as object sending and object fetching for customers through intelligent conveying equipment such as a robot. However, in the prior art, the customer still needs to put forward his or her own needs by telephone, after receiving the needs of the customer, the operator notifies the corresponding staff, and the staff places the articles required by the specific customer into the "robot", inputs information such as room number to the "robot", and then the "robot" completes the process of delivering the articles to the room number. It can be seen that in the whole process, the "robot" only completes point-to-point movement between the departure place and the destination, and still involves a great deal of work needing manual assistance to complete the movement. From the perspective of an information system, a "robot" becomes an "information island" in the whole information circulation process, so that the digitization and intelligence degree of the whole system is not high.

Disclosure of Invention

The application provides a service method, a service device and a service system, which can realize the automation of a service flow and reduce the links of manual intervention.

The application provides the following scheme:

a service system, comprising:

a client for submitting service request information related to a target location within a service site;

the work order server is used for generating a service task according to the request information and sending task information to the equipment management server;

the equipment management server is used for determining target intelligent service equipment according to the task information and the information of the intelligent service equipment and sending the task information to the target intelligent service equipment;

and the intelligent service equipment is used for executing the task according to the received task information.

A method of servicing, comprising:

the client receives service request information related to the target position;

and submitting the service request to a work order server so as to generate a service task, and distributing the service task to a target intelligent service device to be executed through a device management server.

A method of servicing, comprising:

the work order server receives service request information which is submitted by a client and related to a target position;

generating a service task according to the request information;

and sending the task information to an equipment management server so that the equipment management server can execute the task by scheduling the intelligent service equipment.

A method of servicing, comprising:

the method comprises the steps that an equipment management server receives task information sent by a work order server, wherein the task information is generated by the work order server according to received service request information related to a target position;

determining target intelligent service equipment according to the task information and the intelligent service equipment information;

and sending the task information to the target intelligent service equipment so that the target intelligent service equipment can execute the task.

A method of servicing, comprising:

the intelligent service equipment receives task information distributed by the equipment management server; the task information is generated by the work order server according to a service request related to a target position;

and executing the task according to the task information.

A method of servicing, comprising:

the intelligent container equipment receives notification information provided by an equipment management server, wherein the notification information comprises: the target intelligent service equipment arrives at the intelligent container equipment, and associated target article information;

and carrying out automatic loading/unloading docking with the target intelligent service equipment according to the notification information.

A service device applied to a client comprises:

a request receiving unit for receiving service request information related to a target location;

and the request submitting unit is used for submitting the service request to the work order server so as to generate a service task, and distributing the service task to the target intelligent service equipment through the equipment management server for execution.

A service device is applied to a work order server and comprises:

the request receiving unit is used for receiving service request information which is submitted by a client and is related to a target position;

the task generating unit is used for generating a service task according to the request information;

and the task information sending unit is used for sending the task information to the equipment management server so that the equipment management server can execute the task by scheduling the intelligent service equipment.

A service device applied to a device management server comprises:

the task information receiving unit is used for receiving task information sent by a work order server, and the task information is generated by the work order server according to the received service request information related to the target position;

the target intelligent service equipment determining unit is used for determining target intelligent service equipment according to the task information and the intelligent service equipment information;

and the task information sending unit is used for sending the task information to the target intelligent service equipment so that the target intelligent service equipment can execute the task.

A smart service device comprising:

a task information receiving unit for receiving task information distributed by the device management server; the task information is generated by the work order server according to a service request related to a target position;

and the task execution unit is used for executing the task according to the task information.

An intelligent container apparatus, comprising:

a notification information receiving unit configured to receive notification information provided by a device management server, the notification information including: the target intelligent service equipment arrives at the intelligent container equipment, and associated target article information;

and the automatic docking unit is used for carrying out automatic loading/unloading docking with the target intelligent service equipment according to the notification information.

An electronic device, comprising:

one or more processors; and

a memory associated with the one or more processors for storing program instructions that, when read and executed by the one or more processors, perform operations comprising:

receiving service request information related to a target location;

An electronic device, comprising:

one or more processors; and

receiving service request information which is submitted by a client and is related to a target position;

generating a service task according to the request information;

An electronic device, comprising:

one or more processors; and

receiving task information sent by a work order server, wherein the task information is generated by the work order server according to the received service request information related to the target position;

According to the specific embodiments provided herein, the present application discloses the following technical effects:

according to the method and the system, the consumer user can directly initiate the service request through the client, receive the request through the work order server and generate the corresponding service task, and then can determine the intelligent service equipment capable of bearing the task through the equipment management server and schedule the intelligent service equipment to the specific target position to finish the service. Therefore, the automation of the service process can be realized, the links of manual intervention are reduced, and the labor cost is favorably reduced.

In order to further increase the intelligence of the whole system, an intelligent container device may be provided for storing articles that may need to be sent to a specific room, or retrieving articles waiting for further processing from a specific room, when the specific required service is a service for taking and sending articles. Therefore, after specific intelligent service equipment receives specific tasks, loading or unloading of articles can be realized through automatic butt joint with the intelligent container equipment, so that manual operation in loading and unloading links is replaced in an automatic mode, and full process automation of the system is further realized.

In addition, interconnection and intercommunication on information can be achieved among the client, the work order server, the equipment management server, the intelligent service equipment and the like in the embodiment of the application, so that information such as states, positions, expected arrival time and the like in a specific task execution process can be transmitted to the client of the consumer user in real time, and the consumer user can inquire task execution states corresponding to requests initiated by the consumer user at any time. In addition, in the task execution process, once the intelligent service equipment is abnormal, the work order server can timely acquire the information and timely generate corresponding manual tasks and the like, so that the task can be continuously completed, and the requirement of a user is prevented from being delayed.

Moreover, if the intelligent service equipment capable of carrying the current task does not exist, the work order server can timely acquire the information, and the requirements of the user can be met in a manual mode through a mode of generating the manual service task.

Of course, it is not necessary for any product to achieve all of the above-described advantages at the same time for the practice of the present application.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings without creative efforts.

FIG. 1-1 is a schematic diagram of a system provided by an embodiment of the present application;

FIG. 1-2 are schematic diagrams of information interaction flows provided by embodiments of the present application

FIG. 2 is a flow chart of a first method provided by an embodiment of the present application;

FIG. 3 is a flow chart of a second method provided by embodiments of the present application;

FIG. 4 is a flow chart of a third method provided by embodiments of the present application;

FIG. 5 is a flow chart of a fourth method provided by embodiments of the present application;

FIG. 6 is a flow chart of a fifth method provided by embodiments of the present application;

FIG. 7 is a schematic diagram of a first apparatus provided by an embodiment of the present application;

FIG. 8 is a schematic diagram of a second apparatus provided by an embodiment of the present application;

FIG. 9 is a schematic diagram of a third apparatus provided by an embodiment of the present application;

FIG. 10 is a schematic diagram of a fourth apparatus provided by an embodiment of the present application;

FIG. 11 is a schematic diagram of a fifth apparatus provided by an embodiment of the present application;

fig. 12 is a schematic diagram of an electronic device provided in an embodiment of the present application.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments that can be derived from the embodiments given herein by a person of ordinary skill in the art are intended to be within the scope of the present disclosure.

In the embodiment of the present application, in order to improve the digitization and the intelligence of the hotel system, a client program may be provided for a consumer user, and such a program may be run in a mobile terminal device of the user, and when the user needs a certain service (for example, delivering a thing to a room, taking a thing from the room, cleaning the room, etc.), a request may be initiated through the client. In addition, the hotel system may further be equipped with a work order server, and in a traditional sense, the work order server may be mainly used for task allocation or scheduling for users such as employees in the hotel, and in the embodiment of the present application, specific work such as fetching and delivering things and plot may be mainly completed by an intelligent service device (for example, colloquially referred to as a "robot"), so that the intelligent service device may also be regarded as an "employee" in the hotel, and a request initiated by a consumer user may first reach the work order server, and a specific task is generated by the work order server and provided to the intelligent service device system. The intelligent service equipment is arranged in a hotel, so that the intelligent service equipment can be arranged in the hotel, the equipment management server can be arranged, information such as the state and the position of each intelligent service equipment can be gathered to the equipment management server, task information of the work order server can also be sent to the equipment management server, then the equipment management server selects the intelligent service equipment capable of bearing the task according to the information such as the state and the position of the specific equipment, and schedules the intelligent service equipment to complete the specific task.

If the service required by the user is cleaning in a specific room, the information such as the specific room identifier is provided to the intelligent service device which can take over the task through the work order server, the device management server and the like, and then the intelligent service device is driven to the target position for service.

In the case of delivering articles to or taking articles from a specific room, since articles specifically required by a user need to be loaded into the intelligent service device specifically carrying out the task, or after the articles are taken from the user room, the unloading process needs to be performed, but in the prior art, the loading and unloading work is manually completed, and a large amount of labor cost is required, so in the embodiment of the present invention, in order to make the link also intelligent, in the embodiment of the present invention, an intelligent container device can be provided. Most of the items that may be needed by the user during the stay in the hotel can be stored in the intelligent container device, and particularly, the equipment to be cleaned and the like taken from the room can also be temporarily stored in the intelligent container device. After the intelligent service equipment carries out a certain delivery task, the intelligent service equipment can firstly arrive at the intelligent container, the equipment management server can also inform the intelligent container of specific article information and the information that the equipment arrives, the intelligent container can automatically load the specific article onto the intelligent service equipment, and then the intelligent service equipment can deliver the article. In the case of retrieving the article from the room, the device management server may also notify the intelligent container device of the message that the intelligent service device arrives at the intelligent container, so that the intelligent container device and the intelligent service device may automatically unload and dock, and so on. Through the mode, most (for example, more than 90 percent or even more) taking and delivering tasks can be realized in a fully automatic mode, so that the whole process automation of the whole fetching and delivering process is realized, the manual participation links can be greatly reduced, and the labor cost can be favorably controlled.

In addition, through the mode, because the automatic system controls all links, the interference of human factors is reduced, and the interconnection and intercommunication among all the systems can be realized, the information such as specific states, positions, predicted arrival time and the like can be disclosed to specific consumer users, so that the consumers can know the information such as specific progress in real time, and the user experience is improved.

Moreover, the embodiment of the application can also provide a scheme mechanism for some abnormal situations, for example, when the target object does not exist in the intelligent container, the work order system can generate a manual loading task and distribute the task to a specific staff user, and the intelligent service equipment server can inform the intelligent service equipment to a position where the manual loading is carried out to wait for the manual loading. Under the condition that all intelligent service devices cannot bear the current tasks, the work order server can generate manual service tasks and distribute the manual service tasks to specific staff users so as to meet the requirements of the users in a manual mode. In a word, when some abnormal conditions occur, the principle of preferentially ensuring the completion of the task is taken as a principle, and the requirement of the user is ensured not to be delayed as much as possible, so that the user experience is further improved.

The following describes in detail a specific technical solution provided in an embodiment of the present application.

Example one

First, the embodiment provides an article pickup and delivery service system in a hotel scenario, and referring to fig. 1 to 1, the system may specifically include:

a client 110 for submitting item pickup request information related to a target location within a service site;

the work order server 120 is used for generating an article fetching and sending task according to the request information and sending the task information to the equipment management server;

the device management server 130 is configured to determine a target intelligent service device according to the task information and the information of the intelligent service device, and send the task information to the target intelligent service device;

and the intelligent service equipment 140 is used for executing the task according to the received task information.

The client 110 may specifically be a client provided for a consumer user to use, and specifically may be an application installed in a mobile terminal device such as a mobile phone of the user; or, the method can also exist in the form of a webpage, and a user can access the specific page through a browser; in addition, it may also exist in the form of a light application, H5 page, etc. In specific implementation, the client may access to various programs, including an external ISV (Independent Software developers), and the like.

The work order server 120 may be deployed in a service room inside a hotel, and of course, in practical application, the work order server may also be deployed in a cloud, and may provide work order services for a plurality of hotels at the same time. The work order server can store information of specific staff, including position information, state information of whether a certain task is being executed or not, and the like, and in addition, under the condition that the work order server is provided with an intelligent container, the work order server can also store the article storage condition in the intelligent container and can update in real time according to the information returned by the intelligent container and the like.

The device management server 130 may also be deployed inside a hotel or in the cloud. In the server, information such as the state, location, capacity, etc. of a specific intelligent service device may be stored so as to determine which intelligent service device can or is most suitable for receiving the current pick-and-place task. In addition, in the process of executing the task by the specific intelligent task fetching and sending device, the information such as the state and the position reported by the intelligent service device can be received and provided for the work order system, the work order system can be disclosed to the customer client, and under the condition that the intelligent service device is abnormal and the like, the specific information can be disclosed to the staff client for continuously completing the task fetching and sending, or the staff client for maintaining the specific intelligent service device, and the like.

The intelligent service device 140 may be located in a specific service location, and may report information about its status, location, and the like to the device management server 130, so as to perform task allocation, task status disclosure, and the like.

In addition, as shown in fig. 1-1, the most typical specific service request is an item pickup request, that is, a specific item is transferred to or removed from a target location. For such a scenario, in order to perform more intelligent service of fetching and delivering items, the system may further include an intelligent container device 150, which may also be located in the hotel, and various items that may be needed by the user during the process of entering the hotel room may be stored therein, or items that need to be processed by cleaning and the like and are retrieved from the target location may also be stored therein. After the intelligent service device receives a specific task, if a target object to be sent to a target position is located in the intelligent container device, or an object retrieved from the target position can be stored in the intelligent container device, the intelligent container device and the intelligent service device can be automatically docked, and an automatic loading or unloading link is realized.

There may be various situations for the specific object to be sent to the target location, for example, the object to be sent to the target location provided in the service location, for example, a towel, a blower, etc. provided in a place such as a hotel, etc., all belong to standardized objects available in the current service location, and may be pre-assigned with the corresponding ID, etc. Alternatively, the article may be delivered from outside the service site to an intelligent container device inside the service site, stored, and waiting for the article to be transported to the target location, and this article does not belong to a standardized article provided inside the service site, and therefore, may be referred to as a non-standardized article. For example, a user orders take-out through a take-out system, and since a food delivery person may not enter a specific room, the user can only deliver food to a hotel lobby, and in the prior art, the user is generally required to go to the hotel lobby by himself to take a meal. However, in the embodiment of the present application, the articles to be delivered to the hotel lobby may be stored in the aforementioned intelligent container device, and the user may submit a specific delivery service request to the work order server, and the intelligent service device may take out the articles from the intelligent container device, and send the articles to the target location, and so on.

In addition, in addition to standardized goods provided in the service location or non-standardized goods ordered from outside the service location, the goods specifically required to be sent to the target location may further include: non-standardized goods ordered from the service location or associated other service locations awaiting delivery to a target location. That is, the specific service place such as a hotel can also provide customized articles according to the personalized needs of the user, for example, the articles may be food items that do not exist on the hotel restaurant menu, and the like. For such customized non-standardized goods, the goods can be delivered to a specific target location by the intelligent service device in the manner provided by the embodiment of the application, and automatic docking can be realized with the intelligent container device, and the like. That is to say, for example, after the kitchen staff has made the meal according to the personalized requirements of the user, the meal can be stored in the intelligent container device and wait for the intelligent service device to fetch, thereby reducing the links of manual operation.

In the case where the non-standardized goods correspond to each other, since the goods stored in the intelligent container device are not the standard goods in the current service location, the intelligent container device may not recognize the specific goods by the ID of the goods and the like as well as recognize other standardized goods, and realize the automatic docking with the intelligent service device. Therefore, in order to facilitate the identification of the non-standardized objects stored in the intelligent container device, the following scheme can be adopted to realize the following steps: for non-standardized goods, the non-standard goods are usually stored in the intelligent container equipment after a service request is initiated by a user, and the request of the user carries room identification information, so that specific non-standard goods can be distinguished through the room identification information. For example, when a user orders a meal through the takeaway system, identification information such as a room number of the user can be remarked in the meal ordering information, so that a specific meal delivery person can input the associated identification information such as the room number through an input device such as a keyboard of the intelligent container device when delivering the meal to a hall and storing the meal in the intelligent container device. Similarly, after the personalized food is made in the kitchen in the hotel, the food can be put into the intelligent container device after the specific room identifier is input according to the above mode. Thus, after the intelligent container equipment stores specific non-standardized articles in a certain storage unit, the corresponding relation between the identification of the storage unit and the identification such as the room number of the target position can be recorded. In the process of automatic delivery to the intelligent service device, since the task assigned to the intelligent service device is associated with the identification of the target position, the storage unit in which the non-standardized item to be delivered is located can be specified from the information, and then the intelligent container device may load the non-standardized item stored in the storage unit onto the intelligent service device.

In addition, in the embodiment of the present application, the items to be sent to the target location may further include the items that the user has made a reservation in advance and waits for being sent to the target location at a predetermined time. For example, a user may advance to reserve a room in a hotel and, if the user desires to receive the item at the hotel, advance to initiate a reservation for the item. Or, a certain user transacts check-in a certain hotel, needs to transact business outside during daytime, can send food to a room when wishing to return to the hotel at night, and also performs reservation in the same way, and the like. The ordered goods may be standardized goods provided in the service place, non-standardized goods customized individually, or non-standardized goods ordered from outside the service place, etc.

In addition, the article to be taken from the target position may specifically include various situations, for example, the article to be taken back may be borrowed from the service site, or the article may be a personal article to be sent for cleaning, or the article may be returned to the service site, or the article may be returned to a merchant outside the service site, and so on. For such service requests, the intelligent service device can also complete specific services, but for the intelligent service device, the object needs to be taken to the target position first and then sent to the designated position.

In a specific implementation, as shown in fig. 1-2, a user may initiate a request through the client 110 in a specific room or the like, and the request first reaches the work order server 120, where the request may carry a request type (delivery, pick-up, cleaning, etc.), a specific room identifier, information about a target object, and the like. After receiving the specific request, the work order server can generate the task work order according to the information carried in the request. Next, an inquiry message may be initiated to the device management server 130 based on the task work order, where the specific inquiry message may include a specific task type, a location identifier of the target location (a room number, etc., and the system may automatically identify the specific location according to the room number, etc.), an identifier of the associated target item, and so on, so as to determine whether there is a smart service device that can accept the task.

After receiving the query message, the device management server 130 may first determine whether there is an intelligent service device capable of supporting the task according to the specific task type, the location identifier of the target location, the identifier of the associated target item, and other information, as well as the current state, location, and other information of the intelligent service device, and if there are a plurality of intelligent service devices, may also select the most suitable intelligent service device according to the specific location and other information, and dispatch a task sheet for the intelligent service device. For example, if an object needs to be sent to a target location, the intelligent service device closest to the loading location (intelligent container location or manual loading location) may be selected. Alternatively, if it is desired to take an item from a target location, the smart service device closest to the target location may be selected, and so on. The device management server can store electronic map data in the hotel for calculating the distance. In addition, the intelligent service device may be determined or selected according to information of the associated target item, for example, the task information may specifically include an item identifier to be fetched and delivered and quantity information, and the intelligent service device may further store information such as a volume corresponding to each specific item identifier, so that after receiving a specific query message, the intelligent service device that can accept the task may be selected from devices in an idle state and the like by determining the required volume information according to the item identifier and the quantity information. Of course, in the specific implementation, the target intelligent service device may be determined by combining various information such as the state and the position of the intelligent service device and the volume information required by the target object.

If the intelligent service equipment capable of bearing the current task exists, information such as the identification of the target position can be provided for the intelligent service equipment, and therefore the intelligent service equipment can go to the target position for service. In addition, the equipment management server can also return a response to the work order server to inform the work order server that the intelligent service equipment completes the service task. If the specific service task is a task of fetching and delivering objects, the device management server can also determine the information of the associated target object under the condition that the intelligent service device capable of bearing the current task exists, and can inform the intelligent service device to the target position after loading the objects in the intelligent container or unload the objects from the target position to the intelligent container according to the pre-stored related information of the intelligent container, or whether the target object is located in the intelligent container or not, or whether the target object can be stored in the intelligent container. In addition, to better realize the automatic docking of the intelligent container and the intelligent service device, the device management server 130 may further notify the intelligent container to load the target item into the target intelligent service device or unload the target item retrieved by the intelligent service device into the intelligent container when the target intelligent service device arrives at the intelligent container.

In addition, the work order server 120 may also store related information of the intelligent container, and after receiving a specific request, it may also determine whether the task can be completed by the intelligent container, and if not, that is, the intelligent container is abnormal (the target item associated with the request is not stored in the intelligent container, or the intelligent container is not used to store the target item currently requested to be retrieved from the target location, etc.), the work order server 120 may also generate a manual loading/unloading task. If there are more than one manual loading/unloading location, one of them may be determined and its location information may be sent to the equipment management server 130. In this way, the equipment management server 130 may notify the target intelligent service equipment to the manual loading/unloading location for loading/unloading.

Whether the loading to the target intelligent service device is completed by automatic docking with the intelligent container device or by manual loading, the device management server 130 may generate the pickup code information and provide the pickup code information to the work order server 120 after the loading of the object to the target intelligent service device is completed; the pick code can be used for taking out an article from the target intelligent service equipment; in this way, the work order server 120 may further provide the pick-up code information to the client, so that when a specific intelligent service device reaches a target location, a specific user may open a door of the intelligent service device by inputting the received pick-up code into the specific intelligent service device, and pick up an article transported therein.

In a specific implementation, the intelligent service device may be further configured to report the state, the position, and/or the expected arrival time information of the intelligent service device to the device management server 130 in real time during the process of executing the task, so that the device management server 130 may further send the state, the position, and/or the expected arrival time information of the intelligent service device to the work order server 120. The work order server 120 may provide the status, location, and/or estimated time of arrival information of the intelligent service device to the client associated with the corresponding pick-up task. Therefore, the consumer user can inquire the state information of the specific task through the client at any time, and the user experience is improved.

In addition, if an abnormality occurs in the target smart service device during the task, for example, no human response occurs in a room, the smart service device acts abnormally on a floor/elevator, the pickup of goods fails, etc., the smart service device may report the abnormality information to the device management server 130, and the device management server 130 may provide the abnormality information to the work order server 120. The specific abnormal information may include an ID and other identifiers of the specific intelligent service device, a task ID and other identifiers, a location of the intelligent service device, and information of the abnormal description. In this way, after receiving the abnormal information, the work order server 120 may further generate a manual service task and/or a maintenance task according to the abnormal information. That is, when the intelligent service device is abnormal in the task execution process so that the current service task cannot be completed, the work order server can generate the manual service task in time and distribute the manual service task to specific staff, so that delay of the user requirement is avoided.

In addition, in practical applications, after receiving a task, there may be a case where no intelligent service device can take over the current task, for example, the current intelligent service devices are all in the task state, or the volume of the related item exceeds the maximum volume that can be provided by the intelligent service device, and so on, the device management server 130 may further notify the work order server 120. At this time, the work order server 120 may also generate a manual service task in time, and may also allocate the task to a specific employee, so as to ensure that the customer user can obtain a corresponding service in time.

In summary, according to the embodiment of the application, a consumer user can directly initiate a service request through a client, receive the request through a work order server, generate a corresponding service task, and then determine an intelligent service device capable of carrying the task through a device management server, and schedule the intelligent service device to a specific target position to complete service. Therefore, the automation of the service process can be realized, the links of manual intervention are reduced, and the labor cost is favorably reduced.

It should be noted that the solution provided in the embodiment of the present application may have a variety of specific application scenarios, and a variety of specific corresponding service places may also be provided, for example, the foregoing hotel scenario is most typical, and the corresponding service place is the hotel place, and the specific service may be provided by the intelligent service device according to a service request initiated by a specific guest, and the intelligent container device may also be used to realize docking with the intelligent service device, so as to save labor cost. In another scenario, a specific service location may also be a medical location, and since the above-mentioned location usually has a plurality of different rooms, a patient may need to have a meal or send a medicine to a specific ward during a hospital stay, and at this time, an intelligent service may be implemented by the intelligent service device, the intelligent container device, and the like provided in the embodiments of the present application. Similarly, a nursing place, a school place, and the like can be included, and the specific implementation process is similar to that in a hotel scenario and is not described in detail here. In addition, the target location according to the embodiment of the present application may be a target room divided in the service location, and in general, the service location may provide services for the user in units of rooms, for example, allocating a guest room for a guest who enters a hotel, allocating a patient room for a patient who enters a hospital, and the like. The most typical application scenario of the embodiment of the application is that services such as article taking and delivering are provided between a lobby, a foreground and the like of a service place and a room where a specific user is located through intelligent service equipment, and in the taking and delivering process, automatic article loading or unloading butt joint can be achieved through intelligent container equipment, so that the labor cost is saved.

It should be noted that, in the specific implementation, if there are multiple floors in the service place, the intelligent service device may also involve interaction with the intelligent elevator device during the process of taking and delivering the goods. At this time, the intelligent elevator equipment in the service place can also be used as one of various intelligent equipment in the service place, and can be uniformly managed by the equipment management server. For example, when finding that a certain intelligent service device travels to a certain elevator according to a planned route, the device management server can notify the intelligent elevator device and provide the floor information of the target position in the associated task to the intelligent elevator device, the intelligent elevator device can open the elevator door, after the intelligent service device enters, the intelligent elevator device automatically sets the target floor, transports the intelligent service device to the corresponding floor, and then the intelligent service device continues to travel to the target position according to the planned route.

Example two

The second embodiment corresponds to the second embodiment, and provides a service method from the perspective of a client provided for a consumer user, and referring to fig. 2, the method may specifically include:

s210: the client receives service request information related to the target position;

s220: and submitting the service request to a work order server so as to generate a service task, and distributing the service task to a target intelligent service device to be executed through a device management server.

In a specific implementation, if the service request is a request for sending a target article to the target location, the pickup code information returned by the work order server may be further received, so as to be used for picking up the target article from the target intelligent service device.

In addition, the state, the position and/or the predicted arrival time information of the target intelligent service equipment provided by the work order server in the process of executing the task can be received, so that the information can be disclosed to the consumer user in real time.

EXAMPLE III

The third embodiment also corresponds to the first embodiment, and from the perspective of the work order server, a service method is provided, referring to fig. 3, where the method specifically may include:

s310: the work order server receives service request information which is submitted by a client and related to a target position;

s320: generating a service task according to the request information;

s330: and sending the task information to an equipment management server so that the equipment management server can execute the task by scheduling the intelligent service equipment.

Wherein the service request comprises an item pickup request; at this moment, the work order server can also save the information of intelligent container equipment, the information of intelligent container equipment includes: the intelligent container is located at a position, in which the information of the articles which can be sent to the room is stored, and the information of the articles which can be received and retrieved from the room. Thus, after receiving the request, it may first be determined whether the intelligent container device supports the current service task according to the information of the intelligent container device; if the intelligent service equipment is not supported, manual loading or unloading task information can be generated and distributed to the corresponding service staff client, and the equipment management server is informed to schedule the intelligent service equipment to a manual loading or unloading position to carry out loading or unloading processing.

In addition, the work order server can also receive goods taking code information returned by the equipment management server; and providing the goods taking code information to the client.

Furthermore, the state, the position and/or the predicted arrival time information of the intelligent service equipment provided by the equipment management server in the task execution process can be received; providing the status, location and/or expected time of arrival information to the client.

The abnormal information of the intelligent service equipment which is provided by the equipment management server and is abnormal in the process of executing the task can be received; and generating a manual service task and/or a maintenance task according to the abnormal information.

The abnormal information comprises an identifier of the intelligent service equipment, a related task identifier, abnormal description information and position information of the intelligent service equipment.

Example four

The fourth embodiment also corresponds to the first embodiment, and from the perspective of the device management server, a service method is provided, with reference to fig. 4, where the method specifically includes:

s410: the method comprises the steps that an equipment management server receives task information sent by a work order server, wherein the task information is generated by the work order server according to received service request information related to a target position;

s420: determining target intelligent service equipment according to the task information and the intelligent service equipment information;

s430: and sending the task information to the target intelligent service equipment so that the target intelligent service equipment can execute the task.

The task information comprises information of a related target position and/or task type information; the intelligent service equipment information comprises the state and/or position information of the intelligent service equipment.

Specifically, the task type includes an article pick-and-place task; at this time, the task information may further include information of the associated target item; the intelligent service device information may further include volume information of the intelligent service device; thus, the required volume can be determined from the information of the target item; then, a target intelligent service device is selected according to the volume information.

In addition, if the task type is an article fetching and delivering task, the task information comprises associated target article information; at this time, the equipment management server can also store the information of the intelligent container equipment, and the information of the intelligent container equipment comprises: the intelligent container is positioned, and information of articles stored in the intelligent container and capable of being sent to a room and information of articles received and taken back from the room are received; after receiving the task information, determining whether the intelligent container equipment supports the current service task according to the information of the intelligent container equipment; if so, informing the target intelligent service device to load/unload at the intelligent container device, and informing the intelligent container device to load the target item into the target intelligent service device or receive the target item retrieved by the target intelligent service device when the target intelligent service device arrives at the intelligent container.

And if the intelligent container equipment does not support the current service task, receiving the position information of manual loading/unloading provided by the work order server, and informing the target intelligent service equipment.

In addition, after the goods loading to the target intelligent service equipment is finished, goods taking code information is generated and provided for the work order server; the goods taking code is used for taking out goods from the target intelligent service equipment.

In the process of executing the task by the specific intelligent service equipment, the state, the position and/or the predicted arrival time information of the intelligent service equipment in the process of executing the task can be obtained; and sending the state, position and/or estimated arrival time information to the work order server so as to provide the work order server to a client.

And if the intelligent service equipment capable of bearing the task does not exist, notifying the work order server so that the work order server can generate the manual service task.

EXAMPLE five

The fifth embodiment also corresponds to the first embodiment, and from the perspective of the intelligent service device, a service method is provided, with reference to fig. 5, the method may specifically include:

s510: the intelligent service equipment receives task information distributed by the equipment management server; the task information is generated by the work order server according to a service request related to a target position;

s520: and executing the task according to the task information.

Wherein the tasks include: an article pick-and-place task; the task information comprises associated target item information; at this time, if the intelligent container device supports the target object, the intelligent container device can also drive to the position where the intelligent container is located to load/unload according to the first notification information sent by the device management server.

And if the intelligent container equipment does not support the target article, driving to a position for manual loading/unloading according to second notification information sent by the equipment management server to load/unload the target article, wherein the position information for manual loading/unloading is provided by a worksheet server.

The status, location and/or expected arrival time information may be provided to the device management server during performance of a task, such that the status, location and/or expected arrival time information is provided to a request originator user via a work order server.

If abnormity occurs in the process of executing the task, abnormity information can be submitted to the equipment association server, so that a manual service task and/or an equipment maintenance task aiming at the abnormity information can be generated through the work order server.

EXAMPLE six

The sixth embodiment provides a service method from the perspective of the intelligent container device, and referring to fig. 6, the method may specifically include:

s610: the intelligent container equipment receives notification information provided by an equipment management server, wherein the notification information comprises: the target intelligent service equipment arrives at the intelligent container equipment, and associated target article information;

s620: and carrying out automatic loading/unloading docking with the target intelligent service equipment according to the notification information.

Wherein the associated item information includes a non-standardized item customized within the service location or a non-standardized item ordered from outside the service location. At this time, when receiving a non-standardized article put into the intelligent container device, obtaining target position identification information associated with the non-standardized article, and storing a corresponding relationship between a storage unit identification for storing the non-standardized article and the target position identification; after receiving the notification information, the target location identification information associated in the task associated with the target intelligent service device may be determined, so that the non-standardized item may be taken out from the storage unit according to the target location identification, and may be automatically docked with the target intelligent service device.

Corresponding to the second embodiment, an embodiment of the present application further provides a service apparatus, referring to fig. 7, where the service apparatus is applied to a client, and includes:

a request receiving unit 710 for receiving service request information related to a target location;

and the request submitting unit 720 is used for submitting the service request to the work order server so as to generate a service task, and the service task is distributed to the target intelligent service device by the device management server to be executed.

In a specific implementation, the apparatus may further include:

and the goods taking code information receiving unit is used for receiving the goods taking code information returned by the work order server if the service request is a request for sending a target article to the target position, so as to take out the target article from the target intelligent service equipment.

And the task state information receiving unit is used for receiving the state, the position and/or the predicted arrival time information of the target intelligent service equipment in the task execution process, which is provided by the work order server.

Corresponding to the third embodiment, the embodiment of the present application further provides a service apparatus, referring to fig. 8, applied to a work order server, including:

a request receiving unit 810, configured to receive service request information related to a target location, which is submitted by a client;

a task generating unit 820, configured to generate a service task according to the request information;

the task information sending unit 830 is configured to send task information to the device management server, so that the device management server executes the task by scheduling the intelligent service device.

Wherein the service request comprises an item pickup request;

the apparatus may further include:

a container information storage unit for storing information of the intelligent container device, the information of the intelligent container device including: the intelligent container is positioned, and information of articles stored in the intelligent container and capable of being sent to a room and information of articles received and taken back from the room are received;

the judging unit is used for determining whether the intelligent container equipment supports the current service task or not according to the information of the intelligent container equipment after receiving the request;

and the manual loading and unloading task generating unit is used for generating manual loading or unloading task information if the intelligent service equipment is not supported, distributing the manual loading or unloading task information to the corresponding service staff client, and informing the equipment management server of dispatching the intelligent service equipment to a position for manual loading or unloading to carry out loading or unloading processing.

In addition, the apparatus may further include:

the goods taking code information receiving unit is used for receiving goods taking code information returned by the equipment management server;

and the goods taking code information providing unit is used for providing the goods taking code information to the client.

The task execution information receiving unit is used for receiving the state, the position and/or the predicted arrival time information of the intelligent service equipment provided by the equipment management server in the task execution process;

a task execution information providing unit for providing the status, location and/or estimated time of arrival information to the client.

The abnormal information receiving unit is used for receiving abnormal information which is provided by the equipment management server and is abnormal in the process of executing the task by the intelligent service equipment;

and the manual service task generating unit is used for generating a manual service task and/or a maintenance task according to the abnormal information.

Corresponding to the fourth embodiment, an embodiment of the present application further provides a service apparatus, referring to fig. 9, applied to an equipment management server, including:

a task information receiving unit 910, configured to receive task information sent by a work order server, where the task information is generated by the work order server according to received service request information related to a target location;

a target intelligent service device determining unit 920, configured to determine a target intelligent service device according to the task information and the intelligent service device information;

a task information sending unit 930, configured to send the task information to the target intelligent service device, so that the target intelligent service device executes the task.

The task information comprises information of a related target position and/or task type information;

the intelligent service equipment information comprises the state and/or position information of the intelligent service equipment.

Wherein the task type comprises an item pick-and-place task;

at this time, the task information may further include information of the associated target item;

the intelligent service device information may further include volume information of the intelligent service device;

the target intelligent service device determining unit may be specifically configured to:

and determining the required volume according to the information of the target object, and selecting the target intelligent service equipment according to the volume information.

The task type comprises an article fetching and sending task, and the task information comprises associated target article information;

the apparatus may further include:

the judging unit is used for determining whether the intelligent container equipment supports the current service task or not according to the information of the intelligent container equipment after receiving the task information;

a first notifying unit, configured to notify the target intelligent service device to load/unload to/from the intelligent container device if supported, and notify the intelligent container device to load the target item into the target intelligent service device or receive the target item retrieved by the target intelligent service device when the target intelligent service device arrives at the intelligent container.

And the second notification unit is used for receiving the position information of manual loading/unloading provided by the work order server and notifying the target intelligent service equipment if the intelligent container equipment does not support the current service task.

The goods taking code information providing unit is used for generating goods taking code information after the goods loading to the target intelligent service equipment is finished and providing the goods taking code information to the work order server; the goods taking code is used for taking out goods from the target intelligent service equipment.

The task execution information acquisition unit is used for acquiring the state, the position and/or the predicted arrival time information of the intelligent service equipment in the task execution process;

and the task execution information providing unit is used for sending the state, the position and/or the predicted arrival time information to the work order server so as to provide the work order server to the client.

And the third notification unit is used for notifying the work order server if the intelligent service equipment capable of bearing the task does not exist so as to facilitate the work order server to generate the manual service task.

Corresponding to the fifth embodiment, an embodiment of the present application further provides an intelligent service device, with reference to fig. 10, including:

a task information receiving unit 1010 configured to receive task information allocated by the device management server; the task information is generated by the work order server according to a service request related to a target position;

a task executing unit 1020, configured to execute the task according to the task information.

Wherein the tasks include: an article pick-and-place task; the task information comprises associated target item information;

the smart service apparatus may further include:

and the first loading/unloading unit is used for driving to the position of the intelligent container for loading/unloading according to the first notification information sent by the equipment management server if the intelligent container equipment supports the target object.

And the second loading/unloading unit is used for driving to a position for manual loading/unloading according to second notification information sent by the equipment management server to load/unload the target goods if the intelligent container equipment does not support the target goods, wherein the position information for manual loading/unloading is provided by a work order server.

In addition, the intelligent service device may further include:

and the task execution information providing unit is used for providing the state, the position and/or the predicted arrival time information to the equipment management server in the process of executing the task so as to provide the state, the position and/or the predicted arrival time information to the request initiator user through the work order server.

And the abnormal information providing unit is used for submitting abnormal information to the equipment association server if abnormality occurs in the task execution process so as to generate a manual service task and/or an equipment maintenance task aiming at the abnormal information through the work order server.

Corresponding to the sixth embodiment, the embodiment of the present application further provides an intelligent container device, referring to fig. 11, including:

a notification information receiving unit 1110, configured to receive notification information provided by a device management server, where the notification information includes: the target intelligent service equipment arrives at the intelligent container equipment, and associated target article information;

an automatic docking unit 1120, configured to perform automatic loading/unloading docking with the target intelligent service device according to the notification information.

Wherein the associated item information comprises a non-standardized item customized within the service location or a non-standardized item ordered from outside the service location;

the apparatus may further include:

the corresponding relation storage unit is used for obtaining target position identification information related to the non-standardized object when the non-standardized object placed into the intelligent container equipment is received, and storing the corresponding relation between the storage unit identification for storing the non-standardized object and the target position identification;

and the non-standardized article docking unit is used for determining target position identification information associated in the task associated with the target intelligent service equipment after receiving the notification information so as to take out the non-standardized article from the storage unit according to the target position identification and perform automatic docking with the target intelligent service equipment.

In addition, an embodiment of the present application further provides an electronic device, including:

one or more processors; and

receiving service request information related to a target location;

Another electronic device, comprising:

one or more processors; and

generating a service task according to the request information;

And another electronic device, characterized by comprising:

one or more processors; and

Where fig. 12 exemplarily illustrates an architecture of an electronic device, for example, the device 1200 may be a mobile phone, a computer, a digital broadcast terminal, a messaging device, a game console, a tablet device, a medical device, a fitness device, a personal digital assistant, an aircraft, and the like.

Referring to fig. 12, device 1200 may include one or more of the following components: processing component 1202, memory 1204, power component 1206, multimedia component 1208, audio component 1210, input/output (I/O) interface 1212, sensor component 1214, and communications component 1216.

The processing component 1202 generally controls overall operation of the device 1200, such as operations associated with display, telephone calls, data communications, camera operations, and recording operations. The processing element 1202 may include one or more processors 1220 to execute instructions to perform all or a portion of the steps of the methods provided by the disclosed subject matter. Further, the processing component 1202 can include one or more modules that facilitate interaction between the processing component 1202 and other components. For example, the processing component 1202 can include a multimedia module to facilitate interaction between the multimedia component 1208 and the processing component 1202.

The memory 1204 is configured to store various types of data to support operation at the device 1200. Examples of such data include instructions for any application or method operating on device 1200, contact data, phonebook data, messages, pictures, videos, and so forth. The memory 1204 may be implemented by any type or combination of volatile or non-volatile memory devices such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disks.

A power supply component 1206 provides power to the various components of the device 1200. Power components 1206 may include a power management system, one or more power sources, and other components associated with generating, managing, and distributing power for device 1200.

The multimedia component 1208 includes a screen that provides an output interface between the device 1200 and a user. In some embodiments, the screen may include a Liquid Crystal Display (LCD) and a Touch Panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense touch, slide, and gestures on the touch panel. The touch sensor may not only sense the boundary of a touch or slide action, but also detect the duration and pressure associated with the touch or slide operation. In some embodiments, the multimedia component 1208 includes a front facing camera and/or a rear facing camera. The front camera and/or the rear camera may receive external multimedia data when the device 1200 is in an operating mode, such as a shooting mode or a video mode. Each front camera and rear camera may be a fixed optical lens system or have a focal length and optical zoom capability.

Audio component 1210 is configured to output and/or input audio signals. For example, audio assembly 1210 includes a Microphone (MIC) configured to receive external audio signals when device 1200 is in an operational mode, such as a call mode, a recording mode, and a voice recognition mode. The received audio signals may further be stored in the memory 1204 or transmitted via the communication component 1216. In some embodiments, audio assembly 1210 further includes a speaker for outputting audio signals.

The I/O interface 1212 provides an interface between the processing component 1202 and peripheral interface modules, which may be keyboards, click wheels, buttons, etc. These buttons may include, but are not limited to: a home button, a volume button, a start button, and a lock button.

The sensor assembly 1214 includes one or more sensors for providing various aspects of state assessment for the device 1200. For example, the sensor assembly 1214 may detect an open/closed state of the device 1200, the relative positioning of the components, such as a display and keypad of the device 1200, the sensor assembly 1214 may also detect a change in the position of the device 1200 or a component of the device 1200, the presence or absence of user contact with the device 1200, orientation or acceleration/deceleration of the device 1200, and a change in the temperature of the device 1200. The sensor assembly 1214 may include a proximity sensor configured to detect the presence of a nearby object in the absence of any physical contact. The sensor assembly 1214 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications. In some embodiments, the sensor assembly 1214 may also include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.

Communications component 1216 is configured to facilitate communications between device 1200 and other devices in a wired or wireless manner. The device 1200 may access a wireless network based on a communication standard, such as WiFi, 2G or 3G, or a combination thereof. In an exemplary embodiment, the communication component 1216 receives a broadcast signal or broadcast associated information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communications component 1216 further includes a Near Field Communication (NFC) module to facilitate short-range communications. For example, the NFC module may be implemented based on Radio Frequency Identification (RFID) technology, infrared data association (IrDA) technology, Ultra Wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.

In an exemplary embodiment, the device 1200 may be implemented by one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), Programmable Logic Devices (PLDs), Field Programmable Gate Arrays (FPGAs), controllers, micro-controllers, microprocessors or other electronic components for performing the above-described methods.

In an exemplary embodiment, a non-transitory computer readable storage medium comprising instructions, such as memory 1204 comprising instructions, executable by processor 1220 of device 1200 to perform the methods provided by the present disclosure is also provided. For example, the non-transitory computer readable storage medium may be a ROM, a Random Access Memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like.

From the above description of the embodiments, it is clear to those skilled in the art that the present application can be implemented by software plus necessary general hardware platform. Based on such understanding, the technical solutions of the present application may be essentially or partially implemented in the form of a software product, which may be stored in a storage medium, such as a ROM/RAM, a magnetic disk, an optical disk, etc., and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the method according to the embodiments or some parts of the embodiments of the present application.

The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, the system or system embodiments are substantially similar to the method embodiments and therefore are described in a relatively simple manner, and reference may be made to some of the descriptions of the method embodiments for related points. The above-described system and system embodiments are only illustrative, wherein the units described as separate parts may or may not be physically separate, and the parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.

The service method, device and system provided by the present application are introduced in detail, and a specific example is applied in the description to explain the principle and the implementation of the present application, and the description of the above embodiment is only used to help understanding the method and the core idea of the present application; meanwhile, for a person skilled in the art, according to the idea of the present application, the specific embodiments and the application range may be changed. In view of the above, the description should not be taken as limiting the application.

Claims

1. A service system, comprising:

2. The system of claim 1,

the service request includes: an item pickup request;

the system further comprises:

and the intelligent container equipment is used for storing the goods to be sent to the target position or retrieving the goods from the target position and automatically docking loading or unloading operation with the target intelligent service equipment.

3. The system of claim 2,

the article to be delivered to the target location includes: items to be shipped to a destination location provided within the service location.

4. The system of claim 2,

the article to be delivered to the target location includes: and the non-standardized goods are delivered to the intelligent container equipment in the service place from the outside of the service place, stored and wait for being sent to the target position.

5. The system of claim 2,

the article to be delivered to the target location includes: non-standardized goods ordered from the service location or associated other service locations awaiting delivery to a target location.

6. The system of claim 4 or 5,

the intelligent container apparatus is further configured to: receiving a request for storing non-standardized articles and identification information of associated target positions, storing the non-standardized articles into a storage unit in intelligent container equipment, storing the corresponding relation between the storage unit identification and the target position identification, and determining the corresponding non-standardized articles according to the target position identification associated with the task of the intelligent service equipment when the intelligent service equipment is in butt joint with the intelligent service equipment.

7. The system of claim 2,

the article to be delivered to the target location includes: items that are booked in advance by a user and are sent to a destination location after a contracted time is reached.

8. The system of claim 2,

the item retrieved from the target location includes: and the articles needing to be returned after being sent to the target position comprise the articles needing to be returned to the service place or the articles needing to be returned to a merchant outside the service place.

9. The system of claim 2,

the device management server is further configured to notify the target intelligent service device to load/unload the target intelligent service device to/from the intelligent container device, and notify the intelligent container device to load the target item into the target intelligent service device or receive the target item retrieved by the target intelligent service device when the target intelligent service device arrives at the intelligent container.

10. The system of claim 2,

the work order server is also used for generating a manual loading/unloading task if the intelligent container equipment is abnormal;

the equipment management server is further used for informing the target intelligent service equipment to load/unload the goods at the position of the manual loading/unloading.

11. The system of claim 2,

the equipment management server is also used for generating goods taking code information after the goods loading to the target intelligent service equipment is finished and providing the goods taking code information to the work order server; the goods taking code is used for taking out goods from the target intelligent service equipment;

the work order server is further used for providing the goods taking code information to the client.

12. The system of claim 1,

the intelligent service equipment is also used for reporting the state, the position and/or the predicted arrival time information to the equipment management server in real time in the process of executing the task;

the equipment management server is also used for sending the state, the position and/or the predicted arrival time information of the intelligent service equipment to the work order server;

and the work order server is also used for providing the state, the position and/or the predicted arrival time information of the intelligent service equipment to the corresponding client associated with the fetching and sending task.

13. The system of claim 1,

the equipment management server is also used for providing abnormal information to the work order server if the target intelligent service equipment is abnormal in the process of executing the task;

and the work order server is also used for generating a manual service task and/or a maintenance task according to the abnormal information.

14. The system of claim 1,

the equipment management server is also used for notifying the work order server if target intelligent service equipment capable of bearing the task does not exist;

and the work order server is also used for generating a manual service task.

15. The system according to any one of claims 1 to 14,

the service places comprise hotel places, medical places, nursing places, school places or market places; the target location includes a target room provided within the service premises.

16. A method of servicing, comprising:

the client receives service request information related to the target position;

17. The method of claim 16, further comprising:

and if the service request is a request for sending a target article to the target position, receiving goods taking code information returned by the work order server so as to take out the target article from the target intelligent service equipment.

18. The method of claim 16, further comprising:

and receiving the state, the position and/or the predicted arrival time information of the target intelligent service equipment provided by the work order server in the process of executing the task.

19. A method of servicing, comprising:

generating a service task according to the request information;

20. The method of claim 19,

the service request comprises an item pickup request;

the method further comprises the following steps:

the information to intelligent packing cupboard equipment is preserved, the information of intelligent packing cupboard equipment includes: the intelligent container is positioned, and information of articles stored in the intelligent container and capable of being sent to a room and information of articles received and taken back from the room are received;

after receiving the request, determining whether the intelligent container equipment supports the current service task according to the information of the intelligent container equipment;

and if the intelligent service equipment is not supported, generating manual loading or unloading task information, distributing the information to a corresponding service staff client, and informing the equipment management server to dispatch the intelligent service equipment to a position for manual loading or unloading for loading or unloading.

21. The method of claim 19, further comprising:

receiving goods taking code information returned by the equipment management server;

and providing the goods taking code information to the client.

22. The method of claim 19, further comprising:

receiving the state, position and/or predicted arrival time information of the intelligent service equipment provided by the equipment management server in the task execution process;

providing the status, location and/or expected time of arrival information to the client.

23. The method of claim 19, further comprising:

receiving abnormal information which is provided by the equipment management server and is abnormal in the process of executing the task by the intelligent service equipment;

and generating a manual service task and/or a maintenance task according to the abnormal information.

24. The method of claim 23,

the abnormal information comprises the identification of the intelligent service equipment, the associated task identification, the abnormal description information and the position information of the intelligent service equipment.

25. A method of servicing, comprising:

26. The method of claim 25,

27. The method of claim 26,

the task type comprises an article fetching and delivering task;

the task information also comprises information of the associated target object;

the intelligent service equipment information also comprises volume information of the intelligent service equipment;

the determining the target intelligent service equipment according to the task information and the intelligent service equipment information comprises the following steps:

determining a required volume according to the information of the target object;

and selecting the target intelligent service equipment according to the volume information.

28. The method of claim 26,

the task type comprises an article picking and delivering task, and the task information comprises associated target article information;

the method further comprises the following steps:

after receiving the task information, determining whether the intelligent container equipment supports the current service task according to the information of the intelligent container equipment;

if so, informing the target intelligent service device to load/unload at the intelligent container device, and informing the intelligent container device to load the target item into the target intelligent service device or receive the target item retrieved by the target intelligent service device when the target intelligent service device arrives at the intelligent container.

29. The method of claim 28, further comprising:

30. The method of claim 28 or 29, further comprising:

after the goods loading to the target intelligent service equipment is finished, goods taking code information is generated and provided for the work order server; the goods taking code is used for taking out goods from the target intelligent service equipment.

31. The method of claim 25, further comprising:

acquiring the state, position and/or predicted arrival time information of the intelligent service equipment in the task execution process;

and sending the state, position and/or estimated arrival time information to the work order server so as to provide the work order server to a client.

32. The method of claim 25, further comprising:

33. A method of servicing, comprising:

and executing the task according to the task information.

34. The method of claim 33,

the tasks include: an article pick-and-place task; the task information comprises associated target item information;

the method further comprises the following steps:

and if the intelligent container equipment supports the target object, driving to the position of the intelligent container for loading/unloading according to the first notification information sent by the equipment management server.

35. The method of claim 34, further comprising:

36. The method of claim 33, further comprising:

and providing the state, the position and/or the predicted arrival time information to the equipment management server during the task execution process so as to provide the state, the position and/or the predicted arrival time information to a request initiator user through the work order server.

37. The method of claim 33, further comprising:

and if abnormity occurs in the task execution process, submitting abnormity information to the equipment association server so as to generate a manual service task and/or an equipment maintenance task aiming at the abnormity information through a work order server.

38. A method of servicing, comprising:

39. The method of claim 38,

the associated item information comprises a non-standardized item customized in the service place or a non-standardized item ordered from outside the service place;

the method further comprises the following steps:

when receiving a non-standardized article put into the intelligent container equipment, obtaining target position identification information associated with the non-standardized article, and storing a corresponding relation between a storage unit identification for storing the non-standardized article and the target position identification;

and after receiving the notification information, determining target position identification information associated in the task associated with the target intelligent service equipment so as to take out the non-standardized article from the storage unit according to the target position identification and carry out automatic docking with the target intelligent service equipment.

40. A service device, applied to a client, includes:

41. A service device is applied to a work order server and comprises the following components:

42. A service apparatus, applied to a device management server, includes:

43. An intelligent service device, comprising:

44. An intelligent container apparatus, comprising:

45. An electronic device, comprising:

one or more processors; and

receiving service request information related to a target location;

46. An electronic device, comprising:

one or more processors; and

generating a service task according to the request information;

47. An electronic device, comprising:

one or more processors; and