CN110223088A

CN110223088A - A kind of method and device that method, the information of information distribution generate

Info

Publication number: CN110223088A
Application number: CN201910507432.4A
Authority: CN
Inventors: 黄小刚; 黄铁鸣; 叶波; 林莉; 黄梓群; 李斌
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2019-06-12
Filing date: 2019-06-12
Publication date: 2019-09-10
Anticipated expiration: 2039-06-12
Also published as: CN110223088B

Abstract

This application discloses the method and devices that a kind of method of information distribution, information generate, for requesting the customer service contact details of generation some enterprises employee according to the customer service of client, and it is pushed to client, client can directly establish with the employee of enterprises and communicate to connect, to get through the communication barrier between client and enterprise, more efficient customer service is provided for client.The application method includes: the customer service request for receiving user client and sending, and customer service request is to be triggered by client's customer service information；Determine that target customer service client, target customer service client are used to provide customer service for user client from customer service client set according to customer service request；Customer service contact details are generated according to target customer service client；Customer service contact details are sent to user client, so that user client establishes correspondence according to customer service contact details and target customer service client.

Description

A kind of method and device that method, the information of information distribution generate

Technical field

A kind of method that method, the information distributed this application involves Internet technical field more particularly to information generate and Device.

Background technique

With the continuous development of network service, in order to solve the problems, such as that user is using encountered in business procedure in time, Many Internet Service Providers provide a user online customer service system.Wherein, online customer service system is a kind of using instant messaging The system that the mode of (Instant message, IM) provides a user customer service.

Currently, the problem of can solve customer service based on traditional IM system, client passes through software or customer service website Contact staff is directly contacted, specifically, client selects customer service people by guidance menu (such as service calls of mobile operator) Member, or contact staff (for example consumer application assigned sells customer service) is randomly assigned by system.

However, the organizational structure of enterprises is a closed system in enterprise's IM system, client can not directly join Enterprise staff is fastened, the customer service scarce capacity for causing enterprise to provide, it is difficult to provide efficient customer service for client.

Summary of the invention

The embodiment of the present application provides the method and device that method, the information of a kind of information distribution generate, for according to visitor The customer service request at family generates the customer service contact details of some enterprises employee, and is pushed to client, client can directly with The employee of enterprises establishes communication connection, to get through the communication barrier between client and enterprise, provides more for client Efficient customer service.

In view of this, the first aspect of the application provides a kind of method of information distribution, comprising:

Receive the customer service request that user client is sent, wherein customer service request carries business enterprice sector mark, and customer service is requested It is triggered by customer service information；

Target customer service client is determined from customer service client set according to customer service request, wherein customer service client set Including at least one customer service client, there is corresponding relationship, target customer service between target customer service client and business enterprice sector mark Client is used to provide customer service for user client；

Customer service contact details are generated according to target customer service client；

Customer service contact details are sent to user client, so that user client is according to customer service contact details and target customer service Client establishes correspondence.

The second aspect of the application provides a kind of method that information generates, comprising:

Obtain the instruction of customer service information configuration, wherein the instruction of customer service information configuration carries business enterprice sector mark；

It is instructed according to customer service information configuration and determines customer service client set, wherein customer service client set includes at least one A customer service client, customer service client set and customer service logo collection have corresponding relationship, and customer service logo collection includes at least one A customer service mark, the corresponding customer service mark of each customer service client；

To server send business enterprice sector mark and customer service logo collection so that server according to business enterprice sector identify with And customer service logo collection generates customer service information.

The third aspect of the application provides a kind of information distribution apparatus, and device may include:

Receiving unit, for receiving the customer service request of user client transmission, wherein customer service request carries business enterprice sector mark Know, and customer service request is triggered by customer service information；

Determination unit, for determining target customer service from customer service client set according to the received customer service request of receiving unit Client, wherein customer service client set includes at least one customer service client, and target customer service client and business enterprice sector identify Between there is corresponding relationship, target customer service client is used to for user client provide customer service；

Generation unit, the target customer service client for being determined according to determination unit generate customer service contact details；

Transmission unit, for sending the customer service contact details that generation unit generates to user client, so that user client Correspondence is established according to customer service contact details and target customer service client in end.

In a kind of possible design, in the first implementation of the third aspect of the embodiment of the present application,

Receiving unit is also used to receive the business enterprice sector mark and customer service logo collection of management client transmission, wherein Customer service logo collection and customer service client set have corresponding relationship, and customer service logo collection includes at least one customer service mark, often The corresponding customer service mark of a customer service client；

Generation unit is also used to generate customer service according to the received business enterprice sector mark of receiving unit and customer service logo collection Information.

In a kind of possible design, in second of implementation of the third aspect of the embodiment of the present application,

Transmission unit is also used to send the customer service information that generation unit generates to management client, so that management client Share customer service information.

In a kind of possible design, in the third implementation of the third aspect of the embodiment of the present application, device is also May include updating unit, updating unit is specifically used for:

If receiving the personnel that management client is sent adds instruction, the pass of service logic corresponding to customer service information is updated System, wherein personnel add instruction and are used to indicate at least one enterprise staff that management client is selected from enterprise staff list Information；

If receiving the personnel that management client is sent deletes instruction, the pass of service logic corresponding to customer service information is updated System, wherein personnel's deletion instruction is used to indicate management client and deletes from enterprise staff information corresponding to customer service logo collection At least one the enterprise staff information removed.

The fourth aspect of the application provides a kind of information processing method, comprising:

Customer service information is obtained by instant messaging application, wherein the customer service information is carried on presupposed information carrier；

Information exchange instruction is received by the presupposed information carrier；

It is instructed in response to the information exchange, customer service request is generated according to the customer service information；

The customer service request is sent to server, so that the server is requested according to the customer service from customer service client collection Target customer service client is determined in conjunction, generates customer service contact details according to according to the target customer service client；

When getting the customer service contact details, pass through instant messaging application creation customer service interactive interface.

It is described logical in the first implementation of the fourth aspect of the embodiment of the present application in a kind of possible design It crosses the presupposed information carrier and receives information exchange instruction, comprising:

The customer service information is shown by the presupposed information carrier；

Receive phonetic order, wherein the phonetic order carries target identification, the target identification and the customer service information With corresponding relationship；

In response to the phonetic order, the information exchange instruction is generated.

It is described logical in second of implementation of the fourth aspect of the embodiment of the present application in a kind of possible design It crosses instant messaging application and obtains customer service information, comprising:

User's operation information is periodically obtained by instant messaging application；

If it is abnormal to monitor that the user's operation information exists, the customer service information is obtained by instant messaging application.

The 5th aspect of the application provides a kind of information generation device, which is characterized in that device includes:

Acquiring unit, for obtaining the instruction of customer service information configuration, wherein the instruction of customer service information configuration carries business enterprice sector mark Know；

Determination unit, the customer service information configuration for being obtained according to acquiring unit, which instructs, determines customer service client set, In, customer service client set includes at least one customer service client, and customer service client set has corresponding with customer service logo collection Relationship, customer service logo collection include at least one customer service mark, the corresponding customer service mark of each customer service client；

Transmission unit, what business enterprice sector mark from acquiring unit acquisition to server and determination unit for sending determined Customer service logo collection, so that server is identified according to business enterprice sector and customer service logo collection generates customer service information.

In a kind of possible design, in the first implementation of the 5th aspect of the embodiment of the present application, determine single Member is specifically used for:

According to customer service information configuration instruction N number of enterprise staff information is selected from enterprise staff list, wherein N be greater than Or the integer equal to 1, the corresponding customer service client of each enterprise staff information；

Customer service client set is determined according to N number of enterprise staff information, wherein customer service client set includes N number of customer service Client.

In a kind of possible design, in second of implementation of the 5th aspect of the embodiment of the present application, device is also May include:

Receiving unit adds instruction for reception staff；

Adding unit selects P enterprise for adding instruction according to the received personnel of receiving unit from enterprise staff list Industry employee information, wherein P is the integer more than or equal to 1；

Determination unit is also used to true according to P selected enterprise staff information of N number of enterprise staff information and adding unit Fixed first customer service client set, wherein the first customer service client set includes (P+N) a customer service client.

In a kind of possible design, in the third implementation of the 5th aspect of the embodiment of the present application, device is also May include:

Receiving unit deletes instruction for reception staff；

Unit is deleted, deletes Q from N number of enterprise staff information for deleting instruction according to the received personnel of receiving unit Enterprise staff information, wherein Q is the integer more than or equal to 1；

Determination unit is also used to true according to Q enterprise staff information of N number of enterprise staff information and deletion element deletion Fixed second customer service client set, wherein the second customer service client set includes (N-Q) a customer service client.

In a kind of possible design, in the third implementation of the fourth aspect of the embodiment of the present application, device is also It may include: receiving unit, for receiving the customer service information of server transmission；

Display unit, for showing the received customer service information of receiving unit, wherein customer service information is target customer service client Information, target customer service client belongs to unique customer service client in customer service client set.

In a kind of possible design, in the third implementation of the 5th aspect of the embodiment of the present application, device is also It may include: receiving unit, for receiving the customer service information of server transmission；

Display unit, for showing the received customer service information of receiving unit, wherein customer service information is customer service client set Corresponding information, and customer service client set includes multiple customer service clients.

The 6th aspect of the application provides a kind of server, server include: memory, transceiver, processor and Bus system；

Wherein, memory is for storing program；

Processor is used to execute the program in memory, includes the following steps:

Customer service contact details are sent to user client, so that user client is according to customer service contact details and target customer service Client establishes correspondence；

Bus system is for connecting memory and processor, so that memory and processor are communicated.

The 7th aspect of the application provides a kind of terminal device, and terminal device includes: memory, transceiver, processor And bus system；

Wherein, memory is for storing program；

To server send business enterprice sector mark and customer service logo collection so that server according to business enterprice sector identify with And customer service logo collection generates customer service information；

The eighth aspect of the application provides a kind of computer readable storage medium, in the computer readable storage medium It is stored with program, when run on a computer, so that computer executes described in above-mentioned first aspect or second aspect Method.

The eighth aspect of the application provides a kind of computer program product comprising program, when it is in computer or processor When upper operation, so that the computer or processor execute method described in above-mentioned first aspect or second aspect.

As can be seen from the above technical solutions, the embodiment of the present application has the advantage that

Receive the customer service request that user client is sent, wherein customer service request carries business enterprice sector mark, and customer service is requested It is triggered by customer service information, then can be requested to determine target customer service client from customer service client set according to customer service, Wherein, customer service client set includes at least one customer service client, is had between target customer service client and business enterprice sector mark There is corresponding relationship, target customer service client is used to provide customer service for user client, and then can be according to target customer service visitor Family end generates customer service contact details, and sends customer service contact details to user client, so that user client joins according to customer service It is that information and target customer service client establish correspondence, by the above-mentioned means, server can be requested according to the customer service of client Generate the customer service contact details of some enterprises employee, and be pushed to client, client can directly with the member of enterprises Work establishes communication connection, so that the employee of enterprise can become external contact staff, has got through between client and enterprise Communication barrier, and then promoted enterprise customer service ability, thus, it is possible to provide more efficient customer service for client.

Detailed description of the invention

Fig. 1 is a configuration diagram of message distribution system in the embodiment of the present application；

Fig. 2 is one embodiment schematic diagram of the method for information provided by the embodiments of the present application distribution；

Fig. 3 is operating system in one embodiment of the application, female application program, subapplication and subapplication The schematic diagram of relationship between the page；

Fig. 4 is the configuration stream of the responsible person of customer service client set in the method for information provided by the embodiments of the present application distribution One schematic diagram of journey；

Fig. 5 is one embodiment schematic diagram for the method that information provided by the embodiments of the present application generates；

Fig. 6 is that customer service client set determines the one of process in the generation method of customer service information provided by the embodiments of the present application A schematic diagram；

Fig. 7 is a kind of displaying schematic diagram of the customer service information in the method that information provided by the embodiments of the present application generates；

Fig. 8 is that the another of the customer service information in the method that information provided by the embodiments of the present application generates shows schematic diagram；

Fig. 9 is that the another of the customer service information in the method that information provided by the embodiments of the present application generates shows schematic diagram；

Figure 10 is that the another of the customer service information in the method that information provided by the embodiments of the present application generates shows schematic diagram；

Figure 11 is one embodiment schematic diagram of the method for information processing provided by the embodiments of the present application；

Figure 12 is a kind of embodiment schematic diagram of customer service configuration device provided by the embodiments of the present application；

Figure 13 is another embodiment schematic diagram of customer service configuration device provided by the embodiments of the present application；

Figure 14 is a kind of embodiment schematic diagram of information generation device provided by the embodiments of the present application；

Figure 15 is another embodiment schematic diagram of information generation device provided by the embodiments of the present application；

Figure 16 is a kind of structural schematic diagram of terminal device provided by the embodiments of the present application；

Figure 17 is a kind of structural schematic diagram of server provided by the embodiments of the present application.

Specific embodiment

The description and claims of this application and term " first ", " second ", " third ", " in above-mentioned attached drawing The (if present)s such as four " are to be used to distinguish similar objects, without being used to describe a particular order or precedence order.It should manage The data that solution uses in this way are interchangeable under appropriate circumstances, so that embodiments herein described herein for example can be to remove Sequence other than those of illustrating or describe herein is implemented.In addition, term " includes " and " corresponding to " and their times What is deformed, it is intended that cover it is non-exclusive include, for example, contain the process, method of a series of steps or units, system, Product or equipment those of are not necessarily limited to be clearly listed step or unit, but may include be not clearly listed or for The intrinsic other step or units of these process, methods, product or equipment.

It should be understood that the method for information distribution provided by the embodiments of the present application can be applied to the neck of various offer customer services In domain, as an example, needing to provide customer service for enterprise customer for example for the enterprise of education sector, to help to use It is horizontal that family understands the educational resources such as teacher's qualification of enterprise；As another example, it such as the enterprise of medical field, needs Customer service is provided for enterprise customer, to provide state of an illness counseling services；As another example, such as providing logistics service Enterprise for, need logistics department to provide customer service etc. for enterprise customer, there are also a lot of other fields be also required to for Family provides customer service, specifically herein without limitation.

It is communicated to connect in order to which client can directly establish with the employee of enterprises, has got through the ditch between client and enterprise Logical barrier, present applicant proposes a kind of method of information distribution, this method is applied to message distribution system shown in FIG. 1, please join Fig. 1 is read, Fig. 1 is a configuration diagram of message distribution system in the embodiment of the present application, as shown in Figure 1, message distribution system In include server 200, management client 100, user client 300 and target customer service client 400.User client 300 can be triggered by customer service information to the transmission customer service request of server 200, and server 200 is sent according to user client 300 Customer service request generate the customer service contact details of target customer service client 400, and customer service contact details are sent to user client End 300, so that establishing communication connection between user client 300 and target customer service client 400.

Wherein, management client 100, user client 300 and target customer service client 400 can show as webpage visitor Family end can also show as application class client, and server 200 is the background server of message distribution system, can be The server cluster or cloud computing center etc. of one server or multiple servers composition.

It should be noted that management client 100, user client 300 and target customer service client 400 are deployed in On terminal device, wherein terminal device includes but is not limited only to tablet computer, laptop, palm PC, mobile phone, voice Interactive device and PC (personal computer, PC), herein without limitation.

Cable network or wireless network connection, management client can be passed through between management client 100 and server 200 Wireless network connection can be passed through between 100 and user client 300 and between server 200 and user client 300.Its In, above-mentioned wireless network or cable network use standard communication techniques and/or agreement.Network is usually internet but can also To be any network, including but not limited to local area network (Local Area Network, LAN), Metropolitan Area Network (MAN) (Metropolitan Area Network, MAN), wide area network (Wide Area Network, WAN), mobile, wired or wireless network, private network Any combination of network or Virtual Private Network).In some embodiments, using including hypertext markup language (Hyper Text Mark-up Language, HTML), extensible markup language (Extensible Markup Language, XML) etc. Technology and/or format represent the data by network exchange.Such as security socket layer (Secure additionally can be used Socket Layer, SSL), Transport Layer Security (Transport Layer Security, TLS), Virtual Private Network (Virtual Private Network, VPN), Internet Protocol Security (Internet Protocol Security, IPsec) Conventional encryption techniques are waited to encrypt all or some links.In further embodiments, can also use customization and/or it is dedicated Data communication technology replaces or supplements above-mentioned data communication technology.

Although illustrated only in Fig. 1 the user client 300 of server 200, one of management client 100, one with And a target customer service client 400, it is to be understood that, the example in Fig. 1 is only used for understanding this programme, specific management client 100, the quantity of server 200, user client 300 and target customer service client 400 should all be flexible in conjunction with actual conditions It determines.

In conjunction with above-mentioned introduction, the method distributed information in the application is introduced below, referring to Fig. 2, the application Method one embodiment of information distribution may include: in embodiment

101, server receives the customer service request that user client is sent, wherein and customer service request carries business enterprice sector mark, And customer service request is triggered by customer service information；

In the present embodiment, user client can be triggered to server by customer service information and send customer service request, and customer service is asked It asks and carries business enterprice sector mark, then server can receive the customer service request of user client transmission, and therefrom extract enterprise Department's mark.

Wherein, business enterprice sector mark can be used for identifying a department in multiple departments for providing customer service, as Logistics department, produce sector and design department in example, such as an enterprise can externally provide customer service, then may be used To identify aforementioned three parts respectively by three different business enterprice sector marks；Business enterprice sector mark can be used for identifying whole A enterprise, as an example, can then pass through one when only one department can externally provide customer service in a such as enterprise One customer service department of business enterprice sector mark for marking etc. of a entire enterprise of mark, specifically herein without limitation.Specifically, enterprise Department's mark can show as numeric string, as an example, such as business enterprice sector mark can identify entire enterprise by " 00000 " Industry identifies the logistics department of enterprise by " 11111 ", and the produce sector of enterprise is identified by " 22222 ", is passed through " 33333 " are come the design department etc. that identifies enterprise；Business enterprice sector mark can also show as character string, as an example, for example Business enterprice sector mark can identify entire enterprise by " tengxun000 ", identify enterprise by " tengxun000WL " Logistics department, the produce sector etc. that enterprise is identified by " tengxun000CHP ", it should be appreciated that herein to business enterprice sector mark The citing of the specific manifestation form of knowledge only understands this programme for convenience, is not used in restriction this programme.

In one case, the access address of corresponding business enterprice sector on server, enterprise department are carried in customer service information It is identified in the access address of door comprising business enterprice sector, one at least one department of aforementioned business enterprice sector mark instruction enterprise Target department then uses as an example, what is carried in such as customer service information is the access address of logistics department on the server of enterprise The recipient for the customer service request that family client is triggered by customer service information is the logistics department on server, interior in customer service request Hold for request customer service；In another case, the access address of server, the visitor of generation can also be carried in customer service information It may include business enterprice sector mark in the content of family request, so that server can be according to the enterprise department in the content that client requests Door mark determination needs to provide the business enterprice sector of customer service, as an example, for example user client wants the logistics in enterprise Department provides customer service, and triggering the recipient that customer service is requested by customer service information in user client is server, and client asks Content in asking provides customer service etc. for request logistics department, it should be appreciated that aforementioned to taking in customer service information and customer service request The citing of the content of band only understands this programme for convenience, is not used in restriction this programme.

Specifically, customer service information can show as carrying the two dimensional code of access address, then user client is swept in execution When retouching two dimensional code operation, Target Enterprise department transmission customer service of the user client on server or server can be triggered and asked It asks；Customer service information can also show as small routine, then user client can trigger use when executing opening operation to small routine Target Enterprise department on family user end to server or server sends customer service request；Customer service information can also show as the public Access buttons in number, as an example, can be mentioned in each of menu bar Li You enterprise for example after the public platform of Entry Firm For the corresponding access buttons of department of customer service, thus when user executes clicking operation to some access buttons, it can be with It triggers Target Enterprise department of the user client on server or server and sends customer service request；As another example, such as After the public platform of Entry Firm, customer service can be shown in menu bar, there is each mention in the submenu of customer service For the corresponding access buttons of department of customer service, thus when user executes clicking operation to some access buttons, it can be with It triggers Target Enterprise department of the user client on server or server and sends customer service request etc..

More specifically, referring to Fig. 3, Fig. 3 answers for operating system, female application program, son in one embodiment of the application With the schematic diagram of relationship between program and the subapplication page, the application is mainly used in provide in female application program The subapplication including the subapplication page is generated in environment, wherein subapplication can specifically refer to small routine.Such as Shown in Fig. 3, operating system is run on terminal device, and runs female application program on an operating system, wherein female application program tool Body can refer to browser, that one small routine is it can be understood that be the application program being operate on browser.Journey is applied in mother Subapplication is generated in the environment that sequence provides, subapplication includes the subapplication page.Terminal device can be answered by mother Subapplication mark is obtained from local or server with program.

Wherein, operating system (Operating System, OS) is the meter for managing and controlling terminal hardware and software resource Calculation machine program, is the most basic system software run directly on terminal bare machine, and application program needs the branch in operating system Hold lower operation.

Female application program is to carry the application program of subapplication, provides environment for the realization of subapplication.Mother answers It is native applications program with program.Native applications program is can directly to run on the application program of operating system.Female application program It can be social application program, special vertical application, the document management application program, mail applications for supporting subapplication Program or game application etc..Social application program includes instant messaging application, social network sites (Social Network Service, SNS) application or live streaming application etc..

Subapplication is then the application program that can be realized in the environment that female application program provides.Subapplication is specific It can be social application program, document management application program, mail applications or game application etc..

Common component is the component shared provided by female application program for different subapplications, has vision shape State is the component units of the subapplication page.Common component, which can also be packaged with, to be touched for handling for the common component The logical code of hair event.Different subapplications shares common component, specifically can be while in different moments tune With identical common component.In one embodiment, common component can also be shared by female application program and subapplication.It answers Work as understanding, the citing of the above-mentioned mode for specifically showing form and user client triggering customer service request to customer service information is only Facilitate and understand this programme, is not used in restriction this programme.

102, server requests to determine target customer service client from customer service client set according to customer service, wherein customer service Client set includes at least one customer service client, has corresponding close between target customer service client and business enterprice sector mark System, target customer service client are used to provide customer service for user client；

In the present embodiment, one or more customer service client set, Mei Geke can store on the server of enterprise Taking includes at least one customer service client in client set, and server is extracting enterprise from the customer service of user client request It after department's mark, can be identified according to the business enterprice sector extracted, determine mesh from customer service client set by server Mark customer service client, target customer service client in customer service client set for providing the visitor of customer service for user client Take client.

Wherein, each customer service client set can there are corresponding relationships between business enterprice sector mark, specifically, one In the case of kind, the corresponding customer service client set of an actual department is different at least one customer service client set Customer service client set respectively corresponds different business enterprice sector marks, then server is after receiving customer service request, Ke Yixian It is identified always from determining that business enterprice sector identifies at least one customer service client set with the business enterprice sector carried in customer service request Target customer service client set, and therefrom determine target customer service client；In another case, an actual department can With corresponding at least two customer service client set, the customer service client set of same practical department corresponds to identical business enterprice sector mark Know, the customer service client set of different practical departments corresponds to different business enterprice sectors and identifies, then according to customer service request in carry Business enterprice sector mark from all customer service client set determine at least one customer service client set and then from least one A target customer service client set, and therefrom selection target are selected at random or according to preset order in customer service client set Customer service client etc., specifically herein without limitation.

It, then can be by server automatically from mesh due to including at least one customer service client in each customer service client set It marks and determines a target customer service client in customer service client set, specifically, can determine target customer service visitor for server It is in idle condition in the set of family end after at least one customer service client of (namely be not in and customer service state is provided), from In randomly select a customer service client as target customer service client；Or according to preset rules to target customer service client At least one the customer service client being in idle condition in the set of end is ranked up, and a customer service client of foremost of sorting It is determined as target customer service client, wherein preset rules can arrange for the initial of the name according to each contact staff Sequence, or be ranked up according to the scoring height of each contact staff etc., server can also by other means solely The vertical operation for completing to determine a target customer service client from target customer service client set.

Optionally, responsible person's information of customer service client set can also be stored on server, responsible person is used for from mesh Mark customer service client set in select a target customer service client, then server determined target customer service client set it Afterwards, it can be determined that it whether is stored with responsible person's information of target customer service client set, it, can be with if being stored with responsible person's information Target customer service client distribution request is sent to responsible person's client, and receives the target customer service client of responsible person's client return End；If not stored have responsible person's information, a target customer service is determined from target customer service client set by server automatically Client.

It further, can be true from customer service client set by management client when establishing customer service client set Fixed responsible person's client, and will be responsible for people's information and be sent to server；It, can be in customer service client set maintenance process Responsible person's replacement request is sent by current responsible person's user end to server, carries new responsible person in responsible person's replacement request Information, so that current responsible person's change dump is new responsible person's information by server, to complete customer service client set Responsible person's replacement operation etc., it should be understood that the above-mentioned citing for responsible person's information only understands this programme for convenience, is not used in Limit this programme.To further understand this programme, referring to Fig. 4, Fig. 4 is the method for information provided by the embodiments of the present application distribution One schematic diagram of the configuration flow of the responsible person of middle customer service client set, Fig. 4 includes (a) and (b) two sub- schematic diagrames, preceding It states two sub- schematic diagrames to appear in management client, a management client can manage the visitor of multiple business enterprice sectors simultaneously Client set is taken, then the configuration button of multiple business enterprice sectors can be set in management client, when clicking configuration button, It can enter in (a) schematic diagram interface referring to fig. 4, the configuration management rule button in (a) schematic diagram of pressing Fig. 4 When, into (b) schematic diagram interface of Fig. 4, wherein responsible person's configuring condition comprising multiple business enterprice sectors and business enterprice sector, Wherein, the department in A1 is logistics department, is responsible for artificial Li Hong, and user can also cancel Li Hong by the arrow in pressing A1 Responsible person's qualification, also illustrating popularizing department in (b) schematic diagram interface of Fig. 4 does not have responsible person, the responsible person of design department It is Wang Gang, selection responsible person can be executed by arrow corresponding with popularizing department and design department and cancel responsible person's qualification Operation etc., it should be understood that the citing in Fig. 4 only understands this programme for convenience, is not used in restriction this programme.

103, server generates customer service contact details according to target customer service client；

The customer service contact details of each customer service client can be previously stored in the present embodiment, on server, then true After the client that sets the goal, the customer service contact details of destination client can be determined, wherein customer service contact details can be target Telephone number, business card, the account in customer service system, the account of other social platforms of contact staff corresponding to customer service client Number etc., wherein telephone number can be home Tel code or phone number；The account of other social platforms can be character string shape Formula, such as client takes the WeChat ID of personnel, or quick response code form etc., the table of the account of other specific social platforms Existing form is herein without limitation；The name on piece of contact staff can include the name of contact staff, telephone number, social account simultaneously Number or other information etc..

104, server sends customer service contact details to user client, so that user client is according to customer service contact details Correspondence is established with target customer service client.

In the present embodiment, after server has determined the customer service contact details of destination client, it can be sent out to client It sees a visitor out and takes contact details, so that user client establishes correspondence according to customer service contact details and target customer service client.Tool Body, server can be directly by the telephone number of contact staff, business card, the account in customer service system, other social platforms Account or other kinds of customer service contact details be sent to user client, and user client is actively and target customer service client Correspondence is established at end.

Optionally, when customer service contact details are account of the contact staff in customer service system, server is to client Before sending customer service contact details, it can also first send to destination client and refer to the session initiation that user client conversates Enable, then the customer service contact details that server is sent to user client be embodied in destination client pass through client into The session interface of guild's words, so that user client can be communicated directly by aforementioned session interface with destination client.

In the embodiment of the present application, the customer service request that user client is sent is received, wherein customer service request carries business enterprice sector Mark, and customer service request is triggered by customer service information, then can be requested to determine from customer service client set according to customer service Target customer service client, wherein customer service client set includes at least one customer service client, target customer service client and enterprise There is corresponding relationship, target customer service client is used to provide customer service for user client, and then can be between department's mark Customer service contact details are generated according to target customer service client, and send customer service contact details to user client, so that user is objective Correspondence is established according to customer service contact details and target customer service client in family end, by the above-mentioned means, server can basis The customer service request of client generates the customer service contact details of some enterprises employee, and is pushed to client, and client can be direct It establishes and communicates to connect with the employee of enterprises, so that the employee of enterprise can become external contact staff, get through Communication barrier between client and enterprise, and then the customer service ability of enterprise is promoted, thus, it is possible to be provided for client more efficient Customer service.

Optionally, on the basis of above-mentioned Fig. 2 corresponding embodiment, the method for information distribution provided by the embodiments of the present application In one alternative embodiment, before server receives the customer service request that user client is sent, method can also include:

Server receives the business enterprice sector mark and customer service logo collection that management client is sent, wherein customer service mark Set has corresponding relationship with customer service client set, and customer service logo collection includes at least one customer service mark, each customer service visitor The corresponding customer service mark in family end；

Server is identified according to business enterprice sector and customer service logo collection generates customer service information.

In the present embodiment, server can also receive management visitor before receiving the customer service request that user client is sent The business enterprice sector mark and customer service logo collection that family end is sent, wherein include at least one customer service mark in customer service logo collection Know, at least one customer service mark and customer service client collection in initial construction customer service client set, in customer service logo collection At least one customer service client in conjunction corresponds, and a customer service mark is for identifying a customer service client, wherein customer service Mark can show as numeric string, as an example, can for example identify " 11111000001 " mark logistics department by customer service The customer service client of No. 000001 customer service individual；Customer service mark can also show as character string, as an example, can for example pass through " tengxun000WL000001 " identifies the customer service client etc. of No. 000001 customer service individual of logistics department, should manage The specific manifestation form of solution, customer service mark can combine actual conditions flexibly determine, herein without limitation.

Server can store the business enterprice sector mark that management client is sent and customer service logo collection and enterprise department Corresponding relationship between door mark and customer service logo collection, server can pass through table, index, array or other storage forms To store the business enterprice sector mark of client transmission, pair of customer service logo collection and business enterprice sector mark and customer service logo collection It should be related to.And then server can be identified according to business enterprice sector and customer service logo collection generates customer service information, wherein Ke Yiwei Customer service information is closed with comprising business enterprice sector mark, customer service logo collection and business enterprice sector mark and the corresponding of customer service logo collection There are corresponding relationships between the file name of the file of system；Or customer service information and business enterprice sector identify, customer service identification sets It closes and business enterprice sector identifies and may exist corresponding relationship between the storage location of the corresponding relationship of customer service logo collection；May be used also Think comprising business enterprice sector mark etc. in customer service information, specifically herein without limitation.

Specifically, the number of species that the number of species of customer service information can be identified with business enterprice sector correspond, every kind of mesh A kind of Target Enterprise department mark is carried in the customer service request that mark customer service information triggering generates, for triggering from Target Enterprise department It identifies and determines target customer service client in corresponding customer service client set.More specifically, when the enterprise that management client is sent When department's mark is only a kind of, server generates a kind of customer service information；When management client send business enterprice sector be identified with to When two kinds few, server, which is generated, identifies one-to-one at least two customer services information namely user at least two business enterprice sectors Customer service corresponding to the customer service contact method arrived by customer service acquisition of information is the personnel with business enterprice sector professional knowledge, To provide more professional service.

In the embodiment of the present application, due to may include multiple and different business enterprice sectors in an enterprise, then under normal circumstances, Which employee in business enterprice sector is understood the most using the user of each management client, is most suitable for providing customer service, then by pipe Client determination and customer service logo collection are managed, the quality that the customer service provided is provided is conducive to；And due to more than one enterprise Department needs to generate customer service information, and customer service information is uniformly generated by server, and different business enterprice sectors is avoided to use identical visitor Information is taken, is conducive to improve the professional of customer service information management procedure.

Optionally, on the basis of above-mentioned Fig. 2 corresponding each embodiment, information distribution provided by the embodiments of the present application In one alternative embodiment of method, after server generates customer service information according to business enterprice sector mark and customer service logo collection, Method can also include: server to management client transmission customer service information, so that management client shares customer service information.

In the present embodiment, server can send customer service information to management client after generating customer service information, so that Management client shares customer service information, specifically, when customer service Informational Expression is the form of small routine or two dimensional code, managing customer End can carry out sharing customer service information on line by internet；When customer service Informational Expression is quick response code form, management client Two dimensional code can also be downloaded, and then two dimensional code can be printed, carry out sharing customer service information under line.

In the embodiment of the present application, customer service information can be sent to managing customer after generating customer service information by server End, is shared away customer service information by management client, due to using the user of management client to become more apparent upon the status of enterprise, Then which user client needs the user of management client becomes apparent from and uses customer service information, so that sharing customer service information Process it is more accurate, avoid to the user for receiving customer service information causing to perplex due to sending customer service information；Furthermore, it is possible to logical It crosses management client to carry out sharing customer service information on line, customer service information can also be printed and carry out sharing customer service letter under line Breath improves the flexibility that customer service information shares process.

Optionally, on the basis of above-mentioned Fig. 2 corresponding each embodiment, information distribution provided by the embodiments of the present application In one alternative embodiment of method, after server generates customer service information according to business enterprice sector mark and customer service logo collection, Method can also include:

If receiving the personnel that management client is sent adds instruction, business corresponding to server update customer service information is patrolled The relationship of collecting, wherein personnel add instruction and are used to indicate at least one enterprise that management client is selected from enterprise staff list Employee information；

If receiving the personnel that management client is sent deletes instruction, business corresponding to server update customer service information is patrolled Volume relationship, wherein personnel delete instruction and are used to indicate management client enterprise staff information corresponding to the customer service logo collection At least one enterprise staff information of middle deletion.

In the present embodiment, after generating customer service information, the personnel that can also receive management client transmission add server Add instruction, wherein personnel add instruction and are used to indicate at least one enterprise that management client is selected from enterprise staff list Employee information, then server can add service logic relationship corresponding to instruction update customer service information according to personnel.

Specifically, business enterprice sector mark can be carried in personnel's addition instruction and need at least one enterprise staff to be added Customer service mark, due to can store on server at least one business enterprice sector mark, it is corresponding with each business enterprice sector mark Customer service logo collection, then server receive personnel add instruction after, can determine need to be implemented personnel add operation The first business enterprice sector mark, and the customer service mark that personnel add at least one enterprise staff carried in instruction is added to the One business enterprice sector identifies in corresponding customer service logo collection, forms new customer ID set.Customer service information in the present embodiment With identified comprising business enterprice sector, the file of customer service logo collection and business enterprice sector mark and the corresponding relationship of customer service logo collection File name between there are corresponding relationship, server is when adding new customer service mark into aforementioned document, before change The file name of file is stated, namely the customer service information provided a user will not change, the business for realizing customer service information is patrolled The update for the relationship of collecting.

The personnel that server can also receive management client transmission delete instruction, wherein personnel delete instruction for referring to Show at least one enterprise staff information that management client is deleted from enterprise staff information corresponding to customer service logo collection, then Server can delete instruction according to personnel and update service logic relationship corresponding to customer service information.Specifically, with people is received The case where when member's addition instruction, is similar, and server, can be according to the enterprise wherein carried after the personnel that receive delete instruction Department's mark is determined to need to be implemented the second of personnel's delete operation from least one business enterprice sector mark that server stores Business enterprice sector mark, and identify from the second business enterprice sector to delete personnel in corresponding customer service logo collection and delete in instruction and carry The customer service at least one enterprise staff for needing to delete identifies, and forms new customer ID set, server is to the second enterprise When department identifies corresponding customer service logo collection operational staff's delete operation, corresponded to without change comprising the second business enterprice sector mark Customer service logo collection file file name, namely the customer service information provided a user will not change, and realize visitor Take the update of the service logic relationship of information.

In the embodiment of the present application, when the personnel that server receives management client transmission add instruction or personnel's deletion When instruction, is only deleted in instruction and taken with according at least one enterprise staff information or personnel for being carried in personnel's addition instruction Service logic relationship corresponding at least one enterprise staff information update customer service information of band, and do not have to update customer service information, By the above-mentioned means, can realize that personnel add operation or personnel's delete operation under the premise of not updating customer service information, protect The stability for having demonstrate,proved customer service information avoids the frequent replacement of customer service information, then does not need the customer service more renewed to user side letter Breath is conducive to improve the stability that user obtains customer service contact method process.

The embodiment of the present application also provides the methods that information generates, referring to Fig. 5, information generation in the embodiment of the present application Method one embodiment may include:

201, management client obtains the instruction of customer service information configuration, wherein the instruction of customer service information configuration carries business enterprice sector Mark；

In the present embodiment, the customer service information configuration instruction of the available user's input of management client, wherein customer service information Business enterprice sector mark is carried in configuration-direct.Specifically, in one case, pipe of the management client in each business enterprice sector Reason is provided with customer service information configuration instruction input interface in interface, when user inputs visitor by the administration interface of Target Enterprise department When taking information configuration instruction, customer service information configuration instruction nature carries the business enterprice sector mark of Target Enterprise department；Another In the case of kind, management client can show customer service information configuration interface to user, when user passes through customer service information configuration interface Input is initially configured after the instruction of customer service information, and management client can first show business enterprice sector information input interface, user The business enterprice sector that at least one the customer service client ownership for including in customer service client set can be inputted inputs enterprise in user After department's information, the instruction of customer service information configuration is can be generated in management client, and the instruction of customer service information configuration carries enterprise department Door mark.More specifically, management client can show enterprise for receiving input on business enterprice sector information input interface The dialog box of department, can also be played by way of voice on business enterprice sector information input interface " please export customer service client Gather corresponding business enterprice sector in end ", can also to show multiple business enterprice sectors on business enterprice sector information input interface, thus with The business enterprice sector etc. that family can select a business enterprice sector to belong to as at least one customer service client from multiple business enterprice sectors Deng to remind user to input business enterprice sector information, it should be understood that the above-mentioned citing for inputting business enterprice sector information to user is only side Just understand this programme, be not used in restriction this programme.

Management client can determine that business enterprice sector identifies according to the business enterprice sector information that user inputs, specifically, can be with To be previously stored with the corresponding business enterprice sector mark of each actual business enterprice sector in management client, then management client is obtaining After the business enterprice sector information for getting user's input, it can determine that business enterprice sector is identified according to pre-stored data, such as logistics department Business enterprice sector be identified as " 11111 ", the corresponding business enterprice sector of popularizing department is identified as " 33333 " etc., or management Client directly produces business enterprice sector corresponding with business enterprice sector information after the business enterprice sector information for getting user's input Mark etc., specifically herein without limitation.

202, management client instructs according to customer service information configuration and determines customer service client set, wherein customer service client Set includes at least one customer service client, and customer service client set and customer service logo collection have corresponding relationship, customer service mark Set includes that at least one customer service identifies, the corresponding customer service mark of each customer service client；

In the present embodiment, management client can match after getting the instruction of customer service information configuration according to customer service information It sets instruction and determines customer service client set, wherein customer service client set includes at least one customer service client, management client On can be previously stored with each customer service client corresponding customer service mark, then management client is determining customer service client After at least one the customer service client for including in the set of end, customer service identification sets corresponding with customer service client set can be determined It closes.Wherein it is possible to be server be that each employee generates unique employee identification in enterprise, and is sent to management client, then will Unique employee identification of the corresponding enterprise staff of each customer service client is identified as customer service corresponding with customer service client；It can also Think that the employee number of each enterprise staff is input to management client by user, by the corresponding enterprise person of each customer service client The employee number of work is identified as customer service corresponding with customer service client, can also be identified other kinds of information as customer service Etc., herein without limitation.Since the specific implementation identified to customer service has been described in the above-described embodiments, herein no longer It repeats.

Specifically, the instruction of customer service information configuration can be generated according to the business enterprice sector information that user inputs for management client Later, user's input is to the selection operation of at least one customer service client in customer service client set, so that user can be from At least one customer service client is selected in contacts list interface, and then management client can determine and at least one customer service visitor One-to-one at least one customer service mark in family end, each customer service mark is for identifying a customer service client.

203, management client to server send business enterprice sector mark and customer service logo collection so that server according to Business enterprice sector mark and customer service logo collection generate customer service information.

In the present embodiment, management client determine business enterprice sector mark and customer service logo collection after, can will before It states information and is sent to server, so that server is identified according to business enterprice sector and customer service logo collection generates customer service information.Tool Body, when the business enterprice sector mark that management client is sent is only a kind of, server generates a kind of customer service information；As management visitor When the business enterprice sector that family end is sent is identified at least two, server generates one-to-one at least two business enterprice sectors mark Customer service corresponding to the customer service contact method that at least two customer service information namely user are arrived by customer service acquisition of information, is tool There are the personnel of business enterprice sector professional knowledge, to provide more professional service.

It, can basis after obtaining the customer service information configuration instruction for carrying business enterprice sector mark in the embodiment of the present application Customer service information configuration, which instructs, determines customer service client set, wherein customer service client set includes at least one customer service client, Customer service client set and customer service logo collection have corresponding relationship, and customer service logo collection includes at least one customer service mark, often The corresponding customer service mark of a customer service client, and business enterprice sector mark and customer service logo collection are sent to server, so that Server is identified according to business enterprice sector and customer service logo collection generates customer service information, by the above-mentioned means, management client can To generate business enterprice sector mark corresponding with each customer end set and customer service logo collection according to the configuration of user, and It is sent to server, customer service information is generated by server, customer service information is used to generate customer service request for client, and server can root The customer service contact details of some enterprises employee are generated according to the customer service request of client, and are pushed to client, client can be straight It connects to establish with the employee of enterprises and communicate to connect, so that the employee of enterprise can become external contact staff, get through Communication barrier between client and enterprise, and then the customer service ability of enterprise is promoted, thus, it is possible to be provided for client more efficient Customer service.

Optionally, on the basis of above-mentioned Fig. 5 corresponding embodiment, the method for information generation provided by the embodiments of the present application In one alternative embodiment, is instructed according to customer service information configuration and determines customer service client set, comprising:

In the present embodiment, management client can be arranged after getting the instruction of customer service information configuration with Entry Firm employee Table shows interface, and user can show that interface selects N number of enterprise staff to believe from enterprise staff list by enterprise staff list Breath, management client can determine customer service client set according to N number of enterprise staff information, wherein N is more than or equal to 1 Integer, the corresponding customer service client of each enterprise staff information, customer service client set includes N number of customer service client.Specifically , in one case, management client can be opened in management client after getting the instruction of customer service information configuration Buddy list in third party's instant communication client may include third party's social activity account of multiple enterprise staffs in buddy list Number, third party's social activity account of multiple enterprise staffs forms enterprise staff list, so that user can arrange from aforementioned enterprise staff Table selects N number of enterprise staff information；In another case, management client get customer service information configuration instruction after, The contacts list in management client in address list can be opened, may include the surname of multiple enterprise staffs in contacts list Name and telephone number, the name and telephone number of multiple enterprise staffs form enterprise staff list, so that user can be from aforementioned Enterprise staff list selects N number of enterprise staff information etc..

More specifically, user can be by executing clicking operation to N number of enterprise staff information in enterprise staff list Mode, Lai Shixian select N number of enterprise staff information from enterprise staff list；It can also be by way of voice selecting from enterprise N number of enterprise staff information is selected in employee list, as an example, including Liu Qiang, Zhang Hong and king in such as enterprise staff list Bright enterprise staff information, then user can input " selection Liu Qiang " etc. by way of voice, it should be understood that previously for such as What is realized selects the citing of N number of enterprise staff information only to understand this programme for convenience from enterprise staff list, is not used in limit Determine this programme.

Management client can be believed after the N number of enterprise staff information for determining user's selection according to each enterprise staff It ceases and determines a customer service client, namely customer service client set is determined by N number of enterprise staff information, wherein customer service Client set includes N number of customer service client.Specifically, when selecting N number of enterprise staff from third party's instant communication client When information, enterprise staff information may include the information such as third party's social activity account, the pet name, head portrait；It is N number of when being selected from address list When enterprise staff information, enterprise staff information may include the information such as name, base number, phone number, not do herein specifically It limits.

To further understand this programme, referring to Fig. 6, Fig. 6 is the generation side of customer service information provided by the embodiments of the present application A flow diagram of customer service client set-determination process in method, Fig. 6 are illustrated so that customer service information is two dimensional code as an example, Comprising (a), (b) and (c) three sub- schematic diagrames in Fig. 6, when the user clicks when B1 in (a) schematic diagram of Fig. 6, managing customer End can receive the instruction of customer service information configuration, to trigger (b) schematic diagram into Fig. 6, wherein B2 refers to N number of enterprise An enterprise staff information in employee information, user can be selected by way of executing clicking operation to enterprise staff information Enterprise staff information before head portrait for stain is to represent the enterprise staff information chosen in (b) schematic diagram of Fig. 6, to N number of After (namely 3 in Fig. 6) enterprise staff information executes selection operation, it can enter in (c) schematic diagram of Fig. 6, management visitor Family end determines in the corresponding customer service client set of customer service information comprising three customer ends, it should be understood that the example in Fig. 6 It is only used for facilitating and understands this programme, be not used in restriction this programme.

In the embodiment of the present application, by the above-mentioned means, provide management client selects N number of enterprise from enterprise staff list The specific implementation process of industry employee information, namely the specific implementation in contact staff's configuration process is provided, it improves The operability of this programme.

Optionally, on the basis of above-mentioned Fig. 5 corresponding embodiment, the method for information generation provided by the embodiments of the present application In one alternative embodiment, after sending business enterprice sector mark and customer service logo collection to server, method can also include:

Reception staff adds instruction；

Instruction is added according to personnel and selects P enterprise staff information from enterprise staff list, wherein P is to be greater than or wait In 1 integer；

The first customer service client set is determined according to N number of enterprise staff information and P enterprise staff information, wherein the One customer service client set includes (P+N) a customer service client.

In the present embodiment, management client to server send business enterprice sector mark and customer service logo collection after, The personnel that user's input can also be received add instruction, and triggering is again introduced into enterprise staff list and shows interface, so that user can To show that interface selects P enterprise staff information from enterprise staff list, wherein P is the integer more than or equal to 1, P enterprise Employee information is different enterprise staff information from N number of enterprise staff information, then management client can be according to N number of enterprise staff Information and P enterprise staff information determine the first customer service client set, wherein the first customer service client set includes (P+ N) a customer service client.Specifically, can show that reception staff adds the button of instruction in management client, when user is to preceding When stating button execution clicking operation, management client receives personnel and adds instruction；User may be by way of voice Entry personnel adds instruction, and specific personnel add the input mode of instruction, herein without limitation.

In the embodiment of the present application, management client, can also be according to user after first determining customer service client set The personnel of input add instruction, and P new firms employee information is added into old customer service client set, to obtain the first visitor Client set is taken, by the above-mentioned means, user can add according to enterprise development situation end into customer service client set newly Enterprise staff, improve the flexibility in contact staff's management process.

Reception staff deletes instruction；

Delete instruction according to personnel and delete Q enterprise staff information from N number of enterprise staff information, wherein Q to be greater than or Integer equal to 1；

The second customer service client set is determined according to N number of enterprise staff information and Q enterprise staff information, wherein the Two customer service client set include (N-Q) a customer service client.

In the present embodiment, management client to server send business enterprice sector mark and customer service logo collection after, When the personnel for receiving user's input delete instruction, N number of enterprise staff information of customer service client set can be shown, thus User can select Q enterprise staff information from N number of enterprise staff information, wherein Q is the integer more than or equal to 1, and Q is a Enterprise staff packet is contained in N number of enterprise staff information.Then management client can be according to N number of enterprise staff information and Q A enterprise staff information determines the second customer service client set, wherein the second customer service client set includes (N-Q) a customer service visitor Family end.Specifically, can show that reception staff deletes the button of instruction in management client, when user executes aforementioned button When clicking operation, management client receives personnel and deletes instruction；User may be by way of voice entry personnel delete Except instruction etc., specific personnel add the input mode of instruction, herein without limitation.

In the embodiment of the present application, management client can delete instruction from old customer service client according to the personnel received N number of enterprise staff information is deleted in set, to obtain the second customer service client set, when one in customer service client set or One or more enterprise staffs when multiple enterprise staffs are left office or in customer service client set do not have excessively due to one's work When having time provides customer service again, aforementioned enterprise staff information can be deleted from customer service client set, ensure that user Client can enjoy good customer service, also improve the flexibility of contact staff's management process.

Optionally, on the basis of above-mentioned Fig. 5 corresponding embodiment, the method for information generation provided by the embodiments of the present application In one alternative embodiment, management client sends business enterprice sector mark and customer service logo collection to server, so that service After device generates customer service information according to business enterprice sector mark and customer service logo collection, method can also include:

Receive the customer service information that server is sent；

Show customer service information, wherein customer service information is the information of target customer service client, and target customer service client belongs to visitor Take unique customer service client in client set.

In the present embodiment, management client receives at least one customer service information that server is sent, and therefrom selects first Customer service information is shown, and management client can also show that interface receives the customer service information of user's input by customer service information Share instruction.Wherein, the customer service information that server is sent can be information corresponding to target customer service client, can also be with For with contain at least two information corresponding to the customer service client set of customer service client, and be shown in the present embodiment First customer service information is information corresponding with target customer service client, and wherein target customer service client belongs to customer service client set In unique customer service client.

Due to can store and showing the thumbnail of different types of customer service information in management client, then in managing customer Before end shows the first customer service information, need to select the first customer service information from the thumbnail of at least one customer service information of displaying Thumbnail, specifically, after can be to execute slide to the thumbnail of at least one customer service information, so that the first customer service After the thumbnail of information is showed on customer service information displaying interface, passes through the thumbnail to the first customer service information and execute click behaviour Make to select the first customer service information.

More specifically, show form of the first customer service information in management client can be two dimensional code, for further reason This programme is solved, referring to Fig. 7, Fig. 7 is a kind of exhibition of the customer service information in the method for information provided by the embodiments of the present application generation Show schematic diagram, be illustrated for showing customer information by way of two dimensional code in Fig. 7, Fig. 7 includes (a) and (b) two Sub- schematic diagram, user can input the selection operation to the first customer service information by (a) schematic diagram of Fig. 7, objective when clicking first , can be into (b) schematic diagram of Fig. 7 when taking the corresponding thumbnail of information, namely show the first customer service letter of quick response code form Breath, wherein the first customer information corresponds to unique target customer service client, it should be understood that the citing in Fig. 7 is only for convenience of understanding This programme is not used in restriction this programme.

Show form of the first customer service information in management client may be small routine, to further understand we Case, referring to Fig. 8, the another kind that Fig. 8 is the customer service information in the method for information provided by the embodiments of the present application generation shows It is intended to, is illustrated for showing customer information by way of small routine in Fig. 8, Fig. 8 includes that (a) and (b) two sons show It is intended to, user can input the selection operation to the first customer service information by (a) schematic diagram of Fig. 8, believe when clicking the first customer service When ceasing corresponding thumbnail, it can enter in (b) schematic diagram of Fig. 8, namely show the first customer service information of small routine form, In, the first customer information corresponds to unique target customer service client, it should be understood that the citing in Fig. 8 is only our for convenience of understanding Case is not used in restriction this programme.

It should be appreciated that the first customer service information can also be shown by modes such as public platforms, specific first customer service information is in public affairs Show form in many numbers, is not described in detail herein.Optionally, since the first customer service information corresponds to only one target customer service Client, then when showing the first customer service information by two dimensional code, small routine, public platform or other modes, the first customer service information In can carry the image information of target customer service client, which can be the social account of target customer service client Head portrait is also possible to employee's head portrait of the corresponding enterprise staff of target customer service client, can also be other and target customer service visitor Associated image in family end etc., specifically herein without limitation.

Further, the customer service information of management client shows that customer service information can be set on interface shares button, when When user executes clicking operation to aforementioned button, management client receives customer service information and shares instruction；Or user is logical The form input customer service information for crossing voice shares instruction, as an example, such as user shows interface, input by customer service information The phonetic order of " sharing customer service information "；Can also for when user customer service information show interface on input predetermined registration operation when, depending on Customer service information is had input for user and shares instruction, is slid up as an example, such as user shows to input on interface in customer service information When dynamic gesture operation, it can be considered as and have input customer service information and share instruction etc., specifically herein without limitation.

In the embodiment of the present application, management client can show visitor after the customer service information for receiving server transmission Take information, wherein the customer service information of displaying can be the information of target customer service client, and target customer service client belongs to customer service visitor Unique customer service client in the set of family end, since there may be the responsible consumers such as advanced member in enterprise customer, by above-mentioned Mode can specify fixed customer service client for Some Enterprises user, be conducive to carry out fine-grained management to customer service client, Or prior enterprise customer provides the service of more high quality.

Receive the customer service information that server is sent；

Show customer service information, wherein customer service information is information corresponding to customer service client set, and customer service client collection Closing includes multiple customer service clients.

In the present embodiment, management client receives at least one customer service information that server is sent, and therefrom selects second Customer service information is shown, and management client can also show that interface receives the customer service information of user's input by customer service information Share instruction.Wherein, the customer service information that server is sent can be information corresponding to target customer service client, can also be with For with contain at least two information corresponding to the customer service client set of customer service client, and be shown in the present embodiment Second customer service information is information corresponding with customer service client set, wherein includes multiple customer service clients in customer service client set End.

Due to can store and showing the thumbnail of different types of customer service information in management client, then in managing customer Before end shows the second customer service information, need to select the second customer service information from the thumbnail of at least one customer service information of displaying Thumbnail, specifically, after can be to execute slide to the thumbnail of at least one customer service information, so that the first customer service After the thumbnail of information is showed on customer service information displaying interface, passes through the thumbnail to the first customer service information and execute click behaviour Make to select the second customer service information.Wherein, management client, which is distinguished, shows the first customer service information and the second customer service information, as showing Example, such as footmark can be provided with to each customer service information, the footmark of the first customer service information is " one ", the second customer service information Footmark is " multiple "；As another example, it can also give the setting of different types of customer service information unused background color, such as the The background color of one customer service information is pink, and it can also be to pass through that the background color of the second customer service information, which is powder green etc., Other modes difference shows the first customer service information and the second customer service information, and specific mode of distinguishing should be flexible in conjunction with actual product It determines, illustrates herein and only understand this programme for convenience, be not used in restriction this programme.

More specifically, show form of the second customer service information in management client can be two dimensional code, for further reason This programme is solved, referring to Fig. 9, Fig. 9 is a kind of exhibition of the customer service information in the method for information provided by the embodiments of the present application generation Show schematic diagram, be illustrated for showing customer information by way of two dimensional code in Fig. 9, Fig. 9 includes (a) and (b) two Sub- schematic diagram, user can input the selection operation to the second customer service information by (a) schematic diagram of Fig. 9, objective when clicking second , can be into (b) schematic diagram of Fig. 9 when taking the corresponding thumbnail of information, namely show the second customer service letter of quick response code form Breath, wherein the second customer information corresponds to customer service client set, includes multiple customer service clients in customer service client set, answers Work as understanding, the citing in Fig. 9 only understands this programme for convenience, is not used in restriction this programme.

Show form of the second customer service information in management client may be small routine, to further understand we Case, referring to Fig. 10, Figure 10 is that the another of the customer service information in the method for information provided by the embodiments of the present application generation is shown Schematic diagram is illustrated in Figure 10 for showing customer information by way of small routine, and Figure 10 includes (a) and (b) two Sub- schematic diagram, user can input the selection operation to the second customer service information by (a) schematic diagram of Figure 10, objective when clicking second , can be into (b) schematic diagram of Figure 10 when taking the corresponding thumbnail of information, namely show the second customer service letter of small routine form Breath, wherein the second customer information corresponds to customer service client set, includes multiple customer service clients in customer service client set, answers Work as understanding, the citing in Figure 10 only understands this programme for convenience, is not used in restriction this programme.

It should be appreciated that the second customer service information can also be shown by modes such as public platforms, specific second customer service information is in public affairs Show form in many numbers, is not described in detail herein.

In the embodiment of the present application, management client can show visitor after the customer service information for receiving server transmission Take information, wherein the customer service information of displaying can be information corresponding to customer service client set, and customer service client set include Multiple customer service clients, and then aforementioned customer service information can be sent to user client, due to corresponding in aforementioned customer service information Multiple customer service clients, reduce user client can not be got from customer service information can provide customer service target visitor The probability of the contact method of client is taken, and without the target customer service client fixed for the configuration of each user client, favorably In the flexibility of offer business administration customer service client process.

The embodiment of the present application also provides the methods of information processing, please refer to Figure 11, information processing in the embodiment of the present application Method one embodiment may include:

C1, user client obtain customer service information by instant messaging application, wherein customer service information is carried on presupposed information On carrier；

In the present embodiment, user client can receive presupposed information carrier, the default letter by instant messaging application Customer service information is carried on breath carrier, wherein instant messaging application can show as wechat, microblogging, QQ or other kinds of i.e. When communication applications etc., presupposed information carrier can specifically show as small routine, two dimensional code, public platform or other information carrier etc. Deng.As an example, such as user client receives the little Cheng for carrying customer service information of management client transmission by wechat Sequence；As another example, such as user client receives carry customer service information two that management client is sent by QQ Code etc. is tieed up, illustrates herein and only understands this programme for convenience, be not used in restriction this programme.

C2, user client receive information exchange instruction by presupposed information carrier；

In the present embodiment, user client can be carried after receiving presupposed information carrier by the presupposed information Body receives the information exchange instruction of user's input, and it is raw according to customer service information that the information exchange instruction is used to indicate user client It is requested at customer service, specifically, user can input information exchange instruction by input clicking operation, it can also be by inputting language Sound instruction instructs to input information exchange, information exchange instruction etc. can also be inputted by other means, as an example, for example Presupposed information carrier is small routine, and the specific manifestation form of small routine can be refering to Fig. 8 and Figure 10, then user can pass through click The mode of " contacting me " button on small routine inputs information exchange instruction；As another example, such as presupposed information carrier is Two dimensional code, user can input information exchange instruction etc. by way of executing long press operation to two dimensional code, user can also be with Input information exchange instruction by other means, no longer illustrates one by one herein.

C3, user client are instructed in response to information exchange, generate customer service request according to customer service information；

In the present embodiment, user client is instructed after receiving information exchange instruction in response to information exchange, according to Customer service information generates customer service request, as an example, for example presupposed information carrier is small routine, user client is receiving information After interactive instruction, the customer service information carried in small routine can be obtained, and generates corresponding customer service request；As another example, Such as presupposed information carrier is two dimensional code, user client can trigger after receiving information exchange instruction to described two It ties up code and executes scan operation, to obtain the customer service information wherein carried, and generate corresponding customer service request etc., specifically herein not It limits, since the specific manifestation form of customer service information and customer service request has carried out in the corresponding embodiment of Fig. 2 in detail Description, details are not described herein again.

C4, user client send customer service request to server, so that server is requested according to customer service from customer service client Target customer service client is determined in set, generates customer service contact details according to according to target customer service client；

C5, when getting customer service contact details, user client pass through instant messaging application creation customer service interactive interface.

In the present embodiment, user client receives the customer service contact method that server is sent, and can pass through instant messaging Using creation customer service interactive interface, specifically, in one case, can be opened for user client by instant messaging application Three-Part protocol application, to apply upper creation customer service interactive interface in Three-Part protocol, as an example, such as customer service contact method For telephone number, then user can execute long press operation to the phone that server is sent, so that triggering is opened a terminal, equipment is logical Recording function is interrogated, to make a phone call to target customer service client, wherein customer service interactive interface can show as user and target customer service The interface that client is conversed；In another case, or upper creation customer service interactive interface is applied in instant messaging, is made It is the social platform account of instant messaging application for another embodiment, such as customer service contact method, then user client can To pass through the corresponding destination client of social platform account described in instant messaging application searches, and then destination client is added to Good friend, wherein customer service interactive interface can show as user and be chatted with destination client by the instant messaging application Interface etc., it should be understood that the example above only understands this programme for convenience, is not used in restriction this programme.

In the embodiment of the present application, user client can be carried on presupposed information carrier by instant messaging using reception Customer service information, and by presupposed information carrier receive user input information exchange instruction, in response to information exchange instruct, root Generate customer service request according to customer service information, it is rear send customer service request to server so that server is requested according to customer service from customer service Target customer service client is determined in client set, generates customer service contact details according to according to target customer service client, thus When getting customer service contact details, by instant messaging application creation customer service interactive interface, by the above-mentioned means, user client Customer service information can be got using received presupposed information carrier by instant messaging, and generate customer service request and be sent to service Device so that server can request to generate the customer service contact details of some enterprises employee according to customer service, and is pushed to visitor Family, client can directly establish with the employee of enterprises and communicate to connect, so that the employee of enterprise can become externally Contact staff has got through the communication barrier between client and enterprise, and then has promoted the customer service ability of enterprise, thus, it is possible to for visitor Family provides more efficient customer service.

Optionally, on the basis of above-mentioned Figure 11 corresponding embodiment, the side of information processing provided by the embodiments of the present application In one alternative embodiment of method, user client receives information exchange instruction by presupposed information carrier, comprising:

User client shows customer service information by presupposed information carrier；

User client receives phonetic order, wherein phonetic order carries target identification, and target identification and customer service information have There is corresponding relationship；

User client generates information exchange instruction in response to phonetic order.

In the present embodiment, user client can show presupposed information carrier on the displaying interface of instant communication applications, To show customer service information by way of showing presupposed information carrier, specifically, can be by showing presupposed information carrier The mode of thumbnail image shows presupposed information carrier, or shows the image of the non-contraction of presupposed information carrier, makees It is small routine for example, such as presupposed information carrier, then is provided with above the displaying interface of communication applications when can be in sight Menu bar, to show the thumbnail of presupposed information carrier in menu bar；As another example, such as presupposed information carrier is Two dimensional code after then user client receives two dimensional code by instant messaging application, can click two dimensional code, to show non-contracting The slightly image in 2 D code etc. of form, the exhibition method of specific presupposed information carrier, herein without limitation.

Multiple default phonetic orders can be previously stored in user client, to show default letter in user client In the case where ceasing carrier, the phonetic order that user client can be inputted with monitoring users, if being taken in the phonetic order of user's input With the target identification with customer service information with corresponding relationship, then it can be considered as the phonetic order and multiple default languages of user's input Target voice instructions match in sound instruction, and then user client can be in response to the phonetic order, thus generation and institute State the corresponding interactive voice instruction of phonetic order, wherein target identification refers in the phonetic order of user's input for determining The phonetic order executes the mark that object is the customer service information, as an example, target identification can be " customer service ", " visitor Take assistant ", " Little Bear (pet name of customer service assistant) " or other identifier information etc., as an example, such as presupposed information carrier is small Program is then showing the thumbnail of small routine in user client so that user client shows the thumbnail of small routine as an example In the process, the phonetic order for receiving " Little Bear Little Bear helps me fastly " of user's input, due to the pet name that Little Bear is customer service assistant, then It is considered as the target identification for carrying in phonetic order and there is corresponding relationship with customer service information, so that user client can be in response to " Little Bear Little Bear helps me fastly " generates information exchange instruction corresponding with " Little Bear Little Bear helps me fastly "；As another example, such as in advance If information carrier is two dimensional code, by taking the image of non-contraction for showing two dimensional code as an example, two dimensional code is shown in user client During, the phonetic order of " the opening customer service " of user's input is received, due to carrying target identification " visitor in phonetic order Clothes ", so that information exchange instruction corresponding with " opening customer service " etc. can be generated in user client herein, it should be understood that lift Example only understands this programme for convenience, is not used in restriction this programme.

In the embodiment of the present application, when user client shows customer service information by presupposed information carrier, use can receive The phonetic order of family input, the target identification for having corresponding relationship with customer service information is carried in phonetic order, and in response to language Sound instruction generates information exchange instruction, by the above-mentioned means, user can generate information friendship by way of inputting phonetic order Mutually instruction, operation is more simple and convenient, is conducive to the user's viscosity for improving user client.

Optionally, on the basis of above-mentioned Figure 11 corresponding embodiment, the side of information processing provided by the embodiments of the present application In one alternative embodiment of method, user client obtains customer service information by instant messaging application, comprising:

User client periodically obtains user's operation information by instant messaging application；

If it is abnormal to monitor that user's operation information exists, user client obtains customer service by instant messaging application and believes Breath.

In the present embodiment, user client can periodically obtain user's operation information by instant messaging application.Its In, periodically refer to that user client can execute the primary user's operation information that obtains every the first preset duration and operate, The execution duration for obtaining user's operation information operation can be the second preset duration, specifically, the first preset duration can be with For 10 minutes, 20 minutes, 30 minutes or other durations etc., the second preset duration can be 1 minute, 3 minutes, 5 minutes etc., The setting of specific first preset duration and the second preset duration can be determining according to factors such as the types of the application operated by user, Herein without limitation.Even if user's operation information is the operation operation information generated executed according to user couple communications applications, As an example, for example user's operation information can according to user transmission operation, shutoff operation, register or other types The user's operation information etc. that generates of operation, specifically herein without limitation.

User client can monitor user's operation information with the presence or absence of exception, specifically, can be for when second is default User client monitors that the number of the same or similar user's operation information generated is greater than or equal to predetermined number in long, In, predetermined number can be 8,10,15 etc., and the setting of specific preset times can also be answered according to operated by user The factors such as type determine, herein without limitation, as an example, it is microblogging, the second preset duration that such as instant messaging, which is applied, It is 1 minute, predetermined number is 10, and user client monitors to have got 12 transmission microblogging operation informations in 1 minute, User's operation information can be then considered as and there is exception；As another example, when such as instant messaging applies default for wechat, second A length of 3 minutes, predetermined number was 8, and user client monitors to have got 9 account register information in 3 minutes, User's operation information can be then considered as and there is exception；As another example, such as it is wechat that instant messaging, which is applied, second it is default when A length of 1 minute, predetermined number was 8, and during the public platform by accessing enterprise in wechat, user client is monitored 10 shutoff operations to public platform are got in 1 minute, then can be considered as user's operation information and there is exception etc., herein No longer illustrated one by one to other scenes.

When user client monitors that user's operation information is deposited when abnormal, then it is objective using acquisition to pass through instant messaging Information is taken, and then can show customer service information by way of showing presupposed information carrier, specifically, customer service information is to be The customer service information of current instant messaging application, or be carried on instant messaging using upper other enterprises or other enterprises The customer service information of department, as an example, it is wechat that such as instant messaging, which is applied, user client monitors 9 accounts in 3 minutes When number register information, it is considered as and exception has occurred, then the customer service of the enterprise development department of the available wechat of user client Information, and the customer service information is shown by way of showing presupposed information carrier；As another example, such as instant messaging is answered With for wechat, even if user accesses the public platform of game by communications applications, when user client detects 10 in 1 minute When to the shutoff operation of the public platform of game, it is considered as and exception has occurred, then the available gaming enterprise development department of user client The customer service information of door, and described customer service information etc. is shown by way of showing presupposed information carrier, it should be understood that it lifts herein Example only understands this programme for convenience, is not used in restriction this programme.

In the embodiment of the present application, user client can periodically obtain user's operation letter by instant messaging application Breath, and when monitoring that user's operation information is deposited when abnormal, user client obtains customer service information by instant messaging application, into And customer service information can be shown by way of showing presupposed information carrier, by the above-mentioned means, user client can be automatic User's operation information is detected with the presence or absence of exception, when depositing when abnormal, can obtain and show customer service information automatically, due to when out When now abnormal, maximum probability needs the intervention of customer service, and the customer service information acquiring pattern provided in the present embodiment improves customer service information The intelligence of acquisition process further increases user's viscosity of user client.

The information distribution apparatus in the application is described in detail below, please refers to Figure 12, Figure 12 is the application implementation Information distribution apparatus one embodiment schematic diagram in example, information distribution apparatus 30 may include:

Receiving unit 301, for receiving the customer service request of user client transmission, wherein customer service request carries enterprise department Door mark, and customer service request is triggered by customer service information；

Determination unit 302, for determining mesh from customer service client set according to the received customer service of receiving unit 301 request Mark customer service client, wherein customer service client set includes at least one customer service client, target customer service client and enterprise department There is corresponding relationship, target customer service client is used to provide customer service for user client between door mark

Generation unit 303, the target customer service client for being determined according to determination unit 302 generate customer service contact details；

Transmission unit 304, for sending the customer service contact details that generation unit 303 generates to user client, to use Family client establishes correspondence according to customer service contact details and target customer service client.

In the present embodiment, receiving unit 301 is received after the customer service request that user client is sent, wherein customer service request Business enterprice sector mark is carried, and customer service request is triggered by customer service information, by determination unit 302 according to receiving unit 301 Received customer service request determines target customer service client from customer service client set, wherein customer service client set includes extremely A few customer service client has corresponding relationship, target customer service client between target customer service client and business enterprice sector mark For providing customer service for user client；The target customer service client determined again by generation unit 303 according to determination unit 302 After end generates customer service contact details, transmission unit 304 sends the customer service that generation unit 303 generates to user client and contacts letter Breath, so that user client establishes correspondence according to customer service contact details and target customer service client.

In the embodiment of the present application, receiving unit 301 receives the customer service request that user client is sent, and customer service request is to pass through The triggering of customer service information, determination unit 302 can be requested according to customer service in the business enterprice sector mark that carries from customer service client collection Target customer service client is determined in conjunction, wherein customer service client set includes at least one customer service client, target customer service client There is corresponding relationship between end and business enterprice sector mark, target customer service client is used to provide customer service for user client, And then generation unit 303 can generate customer service contact details according to target customer service client, and objective from transmission unit 304 to user Family end sends customer service contact details, so that user client communicates pass with the foundation of target customer service client according to customer service contact details System, by the above-mentioned means, generation unit 303 can request the customer service for generating some enterprises employee to join according to the customer service of client It is information, and is pushed to client, client can directly establish with the employee of enterprises and communicate to connect, so that enterprise Employee can become external contact staff, get through the communication barrier between client and enterprise, and then promote the customer service of enterprise Ability, thus, it is possible to provide more efficient customer service for client.

Optionally, on the basis of above-mentioned Figure 12 corresponding embodiment, information distribution apparatus provided by the embodiments of the present application Another embodiment in,

Receiving unit 301 is also used to receive the business enterprice sector mark and customer service logo collection of management client transmission, In, customer service logo collection and customer service client set have corresponding relationship, and customer service logo collection includes at least one customer service mark, The corresponding customer service mark of each customer service client；

Generation unit 303 is also used to according to the received business enterprice sector of receiving unit 301 mark and customer service identification sets symphysis At customer service information.

Secondly, in the embodiment of the present application, due to may include multiple and different business enterprice sectors in an enterprise, then general feelings Under condition, which employee in business enterprice sector is understood the most using the user of each management client, is most suitable for providing customer service, then Receiving unit 301 receives the customer service logo collection that management client is sent, then is connect by generation unit 303 according to receiving unit 301 The business enterprice sector of receipts identifies and customer service logo collection generates customer service information, is conducive to the quality for improving the customer service provided； And since more than one business enterprice sector needs to generate customer service information, customer service information is uniformly generated by server, avoids different enterprises Industry department uses identical customer service information, is conducive to improve the professional of customer service information management procedure.

Transmission unit 304 is also used to send the customer service information that generation unit 303 generates to management client, so that management Client shares customer service information.

Secondly, generation unit 303 can be incited somebody to action after generating customer service information by transmission unit 304 in the embodiment of the present application Customer service information is sent to management client, is shared away customer service information by management client, due to using management client User becomes more apparent upon the status of enterprise, then which user client needs the user of management client becomes apparent from and use customer service letter Breath avoids so that the process for sharing customer service information is more accurate due to sending customer service information to receiving customer service information User causes to perplex；Furthermore, it is possible to carry out sharing customer service information on line by management client, customer service information can also be printed It carries out sharing customer service information under line out, improves the flexibility that customer service information shares process.

Optionally, on the basis of above-mentioned Figure 12 corresponding embodiment, Figure 13 is please referred to, Figure 13 mentions for the embodiment of the present application Another structural schematic diagram of the information distribution apparatus of confession, another embodiment of information distribution apparatus provided by the embodiments of the present application In, information distribution apparatus 30 can also include updating unit 305, and updating unit 305 is specifically used for:

Secondly, in the embodiment of the present application, when the personnel that updating unit 304 receives management client transmission add instruction or When person personnel delete instruction, only deleted with according at least one enterprise staff information or personnel for being carried in personnel's addition instruction Except service logic relationship corresponding at least one the enterprise staff information update customer service information carried in instruction, and do not have to update Customer service information, by the above-mentioned means, can be under the premise of not updating customer service information, realization personnel add operation or personnel delete Except operation, the stability of customer service information ensure that, avoid the frequent replacement of customer service information, then do not need more to renew to user side Customer service information, be conducive to improve user obtain customer service contact method process stability.

Information generation device provided by the present application is described in detail below, please refers to Figure 14, Figure 14 is that the application is real Information generation device one embodiment schematic diagram in example is applied, information generation device 40 may include:

Acquiring unit 401, for obtaining the instruction of customer service information configuration, wherein the instruction of customer service information configuration carries enterprise department Door mark；

Determination unit 402, the customer service information configuration for being obtained according to acquiring unit 401, which instructs, determines customer service client collection It closes, wherein customer service client set includes at least one customer service client, and customer service client set has with customer service logo collection Corresponding relationship, customer service logo collection include at least one customer service mark, the corresponding customer service mark of each customer service client；

Transmission unit 403, for sending the business enterprice sector mark and determination unit that acquiring unit 401 obtains to server The 402 customer service logo collections determined, so that server is identified according to business enterprice sector and customer service logo collection generates customer service information.

In the present embodiment, acquiring unit 401 obtains the instruction of customer service information configuration, wherein the instruction of customer service information configuration carries Business enterprice sector mark, determination unit 402 instruct according to the customer service information configuration that acquiring unit 401 obtains and determine customer service client collection It closes, wherein customer service client set includes at least one customer service client, and customer service client set has with customer service logo collection Corresponding relationship, customer service logo collection include at least one customer service mark, the corresponding customer service mark of each customer service client, by sending out Unit 403 is sent to send the business enterprice sector mark that acquiring unit 401 obtains and the customer service mark that determination unit 402 determines to server Set is known, so that server is identified according to business enterprice sector and customer service logo collection generates customer service information.

In the embodiment of the present application, it is instructed in the customer service information configuration that acquiring unit 401 obtains carrying business enterprice sector mark Afterwards, it can be instructed by determination unit 402 according to customer service information configuration and determine customer service client set, wherein customer service client collection Closing includes at least one customer service client, and customer service client set and customer service logo collection have corresponding relationship, customer service identification sets Closing includes that at least one customer service identifies, the corresponding customer service mark of each customer service client, later from transmission unit 403 to service Device sends business enterprice sector mark and customer service logo collection, so that server is identified according to business enterprice sector and customer service logo collection Customer service information is generated, by the above-mentioned means, management client can generate and each customer end collection according to the configuration of user Corresponding business enterprice sector mark and customer service logo collection are closed, and is sent to server, customer service information, customer service are generated by server Information is used to generate customer service request for client, and server can request to generate some enterprises employee's according to the customer service of client Customer service contact details, and it is pushed to client, client can directly establish with the employee of enterprises and communicate to connect, so that The employee of enterprise can become external contact staff, get through the communication barrier between client and enterprise, and then promote enterprise Customer service ability, thus, it is possible to provide more efficient customer service for client.

Optionally, on the basis of above-mentioned Figure 14 corresponding embodiment, information generation device provided by the embodiments of the present application Another embodiment in, determination unit 402 is specifically used for:

Secondly, being selected from enterprise staff list in the embodiment of the present application by the above-mentioned means, providing management client The specific implementation process of N number of enterprise staff information, namely the specific implementation in contact staff's configuration process is provided, it mentions The high operability of this programme.

Optionally, on the basis of above-mentioned Figure 14 corresponding embodiment, Figure 15 is please referred to, Figure 15 mentions for the embodiment of the present application Another structural schematic diagram of the information generation device of confession, another embodiment of information generation device provided by the embodiments of the present application In, information generation device 40 can also include:

Receiving unit 404 adds instruction for reception staff；

Adding unit 405 is selected from enterprise staff list for adding instruction according to the received personnel of receiving unit 404 P enterprise staff information, wherein P is the integer more than or equal to 1；

Determination unit 402 is also used to the P enterprise staff selected according to N number of enterprise staff information and adding unit 405 Information determines the first customer service client set, wherein the first customer service client set includes (P+N) a customer service client.

Secondly, in the embodiment of the present application, determination unit 402 it is first determine customer service client set after, can also be by Adding unit 405 is added according to the received personnel of receiving unit 404 and is instructed, and P are added into old customer service client set newly Enterprise staff information, to obtain the first customer service client set, by the above-mentioned means, user can be according to enterprise development situation The addition new firms employee into customer service client set is held, the flexibility in contact staff's management process is improved.

Optionally, on the basis of above-mentioned Figure 14 and Figure 15 corresponding embodiment, information provided by the embodiments of the present application In another embodiment of generating means, information generation device 40 can also include:

Receiving unit 404 deletes instruction for reception staff；

Unit 406 is deleted, for deleting instruction from N number of enterprise staff information according to the received personnel of receiving unit 404 Delete Q enterprise staff information, wherein Q is the integer more than or equal to 1；

Determination unit 402 is also used to according to N number of enterprise staff information and deletes Q enterprise staff of the deletion of unit 406 Information determines the second customer service client set, wherein the second customer service client set includes (N-Q) a customer service client.

Secondly, instruction can be deleted from old customer service according to the personnel received by deleting unit 406 in the embodiment of the present application N number of enterprise staff information is deleted in client set, to obtain the second customer service client set, when in customer service client set One or more enterprise staffs when one or more enterprise staffs are left office or in customer service client set are due to one's work When excessively providing customer service again without the time, aforementioned enterprise staff information can be deleted from customer service client set, guaranteed User client can enjoy good customer service, also improve the flexibility of contact staff's management process.

Receiving unit 404, for receiving the customer service information of server transmission；

Display unit 407, for showing the received customer service information of receiving unit 404, wherein customer service information is target customer service The information of client, target customer service client belong to unique customer service client in customer service client set.

Secondly, in the embodiment of the present application, receiving unit 404, can be with after the customer service information for receiving server transmission Customer service information is shown by display unit 407, wherein the customer service information of displaying can be the information of target customer service client, target Customer service client belongs to unique customer service client in customer service client set, since there may be advanced members in enterprise customer Equal responsible consumers are conducive to by the above-mentioned means, can specify fixed customer service client for Some Enterprises user to customer service visitor Family end carries out fine-grained management, or prior enterprise customer provides the service of more high quality.

Display unit 407, for showing the received customer service information of receiving unit 404, wherein customer service information is customer service client The corresponding information of end set, and customer service client set includes multiple customer service clients.

Secondly, in the embodiment of the present application, receiving unit 404, can be with after the customer service information for receiving server transmission Customer service information is shown by display unit 407, wherein the customer service information of displaying can be letter corresponding to customer service client set Breath, customer service client set includes multiple customer service clients, and then aforementioned customer service information can be sent to user client, by Multiple customer service clients are corresponded in aforementioned customer service information, reducing that user client can not get from customer service information can be with The probability of the contact method of the target customer service client of customer service is provided, and without configuring fixation for each user client Target customer service client, is conducive to provide the flexibility of business administration customer service client process.

Next, can be deployed with the embodiment of the present application also provides a kind of terminal device, on the terminal device above-mentioned The information generation device provided in the corresponding embodiment of Figure 14 or Figure 15 is managed for executing in the corresponding embodiment of Fig. 5 to Figure 10 The step of managing client executing.As shown in figure 16, for ease of description, part relevant to the embodiment of the present application is illustrated only, It is disclosed by specific technical details, please refer to the embodiment of the present application method part.The terminal device can be include mobile phone, plate Computer, personal digital assistant (Personal Digital Assistant, PDA), point-of-sale terminal (Point of Sales, POS), any terminal device such as vehicle-mounted computer, by taking attribute information shows that device is mobile phone as an example:

Figure 16 shows the part-structure of mobile phone relevant to attribute information provided by the embodiments of the present application displaying device Block diagram.With reference to Figure 16, mobile phone includes: radio frequency (Radio Frequency, RF) circuit 510, memory 520, input unit 530, display unit 540, sensor 550, voicefrequency circuit 560, Wireless Fidelity (wireless fidelity, WiFi) module 570, the components such as processor 580 and power supply 590.It will be understood by those skilled in the art that handset structure shown in Figure 16 is simultaneously The restriction to mobile phone is not constituted, may include perhaps combining certain components or different than illustrating more or fewer components Component layout.

It is specifically introduced below with reference to each component parts of the Figure 16 to mobile phone:

RF circuit 510 can be used for receiving and sending messages or communication process in, signal sends and receivees, particularly, by base station After downlink information receives, handled to processor 580；In addition, the data for designing uplink are sent to base station.In general, RF circuit 510 Including but not limited to antenna, at least one amplifier, transceiver, coupler, low-noise amplifier (Low Noise Amplifier, LNA), duplexer etc..In addition, RF circuit 510 can also be communicated with network and other equipment by wireless communication. Any communication standard or agreement, including but not limited to global system for mobile communications (Global can be used in above-mentioned wireless communication System of Mobile communication, GSM), general packet radio service (General Packet Radio Service, GPRS), CDMA (Code Division Multiple Access, CDMA), wideband code division multiple access (Wideband Code Division Multiple Access, WCDMA), long term evolution (Long Term Evolution, LTE), Email, short message service (Short Messaging Service, SMS) etc..

Memory 520 can be used for storing software program and module, and processor 580 is stored in memory 520 by operation Software program and module, thereby executing the various function application and data processing of mobile phone.Memory 520 can mainly include Storing program area and storage data area, wherein storing program area can application journey needed for storage program area, at least one function Sequence (such as sound-playing function, image player function etc.) etc.；Storage data area can be stored to be created according to using for mobile phone Data (such as audio data, phone directory etc.) etc..It, can be in addition, memory 520 may include high-speed random access memory Including nonvolatile memory, for example, at least a disk memory, flush memory device or other volatile solid-states Part.

Input unit 530 can be used for receiving the number or character information of input, and generate with the user setting of mobile phone with And the related key signals input of function control.Specifically, input unit 530 may include that touch panel 531 and other inputs are set Standby 532.Touch panel 531, also referred to as touch screen, collect user on it or nearby touch operation (such as user use The operation of any suitable object or attachment such as finger, stylus on touch panel 531 or near touch panel 531), and root Corresponding attachment device is driven according to preset formula.Optionally, touch panel 531 may include touch detecting apparatus and touch Two parts of controller.Wherein, the touch orientation of touch detecting apparatus detection user, and touch operation bring signal is detected, Transmit a signal to touch controller；Touch controller receives touch information from touch detecting apparatus, and is converted into touching Point coordinate, then gives processor 580, and can receive order that processor 580 is sent and be executed.Furthermore, it is possible to using electricity The multiple types such as resistive, condenser type, infrared ray and surface acoustic wave realize touch panel 531.In addition to touch panel 531, input Unit 530 can also include other input equipments 532.Specifically, other input equipments 532 can include but is not limited to secondary or physical bond One of disk, function key (such as volume control button, switch key etc.), trace ball, mouse, operating stick etc. are a variety of.

Display unit 540 can be used for showing information input by user or be supplied to user information and mobile phone it is various Menu.Display unit 540 may include display panel 541, optionally, can use liquid crystal display (Liquid Crystal Display, LCD), the forms such as Organic Light Emitting Diode (Organic Light-Emitting Diode, OLED) it is aobvious to configure Show panel 541.Further, touch panel 531 can cover display panel 541, when touch panel 531 detect it is on it or attached After close touch operation, processor 580 is sent to determine the type of touch event, is followed by subsequent processing device 580 according to touch event Type corresponding visual output is provided on display panel 541.Although in Figure 16, touch panel 531 and display panel 541 It is that the input and input function of mobile phone are realized as two independent components, but in some embodiments it is possible to by touch-control Panel 531 and display panel 541 are integrated and that realizes mobile phone output and input function.

Mobile phone may also include at least one sensor 550, such as optical sensor, motion sensor and other sensors. Specifically, optical sensor may include ambient light sensor and proximity sensor, wherein ambient light sensor can be according to ambient light Light and shade adjust the brightness of display panel 541, proximity sensor can close display panel 541 when mobile phone is moved in one's ear And/or backlight.As a kind of motion sensor, accelerometer sensor can detect (generally three axis) acceleration in all directions Size, can detect that size and the direction of gravity when static, can be used to identify the application of mobile phone posture, (for example horizontal/vertical screen is cut Change, dependent game, magnetometer pose calibrating), Vibration identification correlation function (such as pedometer, tap) etc.；May be used also as mobile phone The other sensors such as gyroscope, barometer, hygrometer, thermometer, the infrared sensor of configuration, details are not described herein.

Voicefrequency circuit 560, loudspeaker 361, microphone 362 can provide the audio interface between user and mobile phone.Audio-frequency electric Electric signal after the audio data received conversion can be transferred to loudspeaker 361, be converted to sound by loudspeaker 361 by road 560 Signal output；On the other hand, the voice signal of collection is converted to electric signal by microphone 362, is turned after being received by voicefrequency circuit 560 It is changed to audio data, then by after the processing of audio data output processor 580, such as another mobile phone is sent to through RF circuit 510, Or audio data is exported to memory 520 to be further processed.

WiFi belongs to short range wireless transmission technology, and mobile phone can help user's transceiver electronics postal by WiFi module 570 Part, browsing webpage and access streaming video etc., it provides wireless broadband internet access for user.Although Figure 16 is shown WiFi module 570, but it is understood that, and it is not belonging to must be configured into for mobile phone, it can according to need do not changing completely Become in the range of the essence of invention and omits.

Processor 580 is the control centre of mobile phone, using the various pieces of various interfaces and connection whole mobile phone, is led to It crosses operation or executes the software program and/or module being stored in memory 520, and call and be stored in memory 520 Data execute the various functions and processing data of mobile phone, to carry out integral monitoring to mobile phone.Optionally, processor 580 can wrap Include one or more processing units；Optionally, processor 580 can integrate application processor and modem processor, wherein answer With the main processing operation system of processor, user interface and application program etc., modem processor mainly handles wireless communication. It is understood that above-mentioned modem processor can not also be integrated into processor 580.

Mobile phone further includes the power supply 590 (such as battery) powered to all parts, and optionally, power supply can pass through power supply pipe Reason system and processor 580 are logically contiguous, to realize management charging, electric discharge and power managed by power-supply management system Etc. functions.

Although being not shown, mobile phone can also include photographing module, bluetooth module etc., and details are not described herein.

In the embodiment of the present application, processor 580 included by the terminal device is also used to execute following steps:

It is apparent to those skilled in the art that for convenience and simplicity of description, the terminal of foregoing description The specific work process of the various modules and unit that include in equipment, can be with reference to corresponding in preceding method embodiment Journey, details are not described herein.

The embodiment of the present application also provides a kind of server, above-mentioned Figure 12 or Figure 13 pairs can be deployed on the server The information distribution apparatus provided in the embodiment answered, for executing the step that server executes in the corresponding embodiment of Fig. 2 to Fig. 4 Suddenly.Figure 17 is please referred to, Figure 17 is a kind of structural schematic diagram of server provided by the embodiments of the present application, which can be because matching It sets or performance is different and generate bigger difference, may include one or more central processing units (central Processing units, CPU) 622 (for example, one or more processors) and memory 632, one or more Store the storage medium 630 (such as one or more mass memory units) of application program 642 or data 644.Wherein, it deposits Reservoir 632 and storage medium 630 can be of short duration storage or persistent storage.The program for being stored in storage medium 630 may include One or more modules (diagram does not mark), each module may include to the series of instructions operation in server.More Further, central processing unit 622 can be set to communicate with storage medium 630, execute storage medium on server 600 Series of instructions operation in 630.

Server 600 can also include one or more power supplys 626, one or more wired or wireless networks Interface 650, one or more input/output interfaces 658, and/or, one or more operating systems 641, such as Windows ServerTM, Mac OS XTM, UnixTM, LinuxTM, FreeBSDTM etc..

The step as performed by Platform Server can be based on putting down shown in the Figure 17 in the corresponding embodiment of above-mentioned Figure 17 Platform server architecture.

In the embodiment of the present application, the central processing unit 622 that server 600 includes is also used to execute following steps:

It is apparent to those skilled in the art that for convenience and simplicity of description, the service of foregoing description The specific work process of the various modules and unit that include in device, can refer to corresponding processes in the foregoing method embodiment, Details are not described herein.

The embodiment of the present application also provides a kind of message distribution system, the message distribution system may include Figure 12 and figure The information generation device in information distribution apparatus and Figure 14 and Figure 15 described embodiment in 13 described embodiments, or The message distribution system also may include in terminal device and Figure 17 described embodiment in Figure 16 described embodiment Server.

A kind of computer readable storage medium is also provided in the embodiment of the present application, is stored in the computer readable storage medium There is computer program, when run on a computer, so that computer executes earlier figures 2 to embodiment illustrated in fig. 4 such as and describes Method in step performed by server.

A kind of computer readable storage medium is also provided in the embodiment of the present application, is stored in the computer readable storage medium There is computer program, when run on a computer, so that computer executes earlier figures 5 to embodiment illustrated in fig. 10 such as and describes Method in step performed by management client.

A kind of computer program product including program is also provided in the embodiment of the present application, when it runs on computers When, so that computer executes the step as performed by the server into the method described in embodiment illustrated in fig. 4 of earlier figures 2.

A kind of computer program product including program is also provided in the embodiment of the present application, when it runs on computers When, so that computer executes the step as performed by the management client into the method described in embodiment illustrated in fig. 10 of earlier figures 5.

It is apparent to those skilled in the art that for convenience and simplicity of description, the system of foregoing description, The specific work process of device and unit, can refer to corresponding processes in the foregoing method embodiment, and details are not described herein.

In several embodiments provided herein, it should be understood that disclosed system, device and method can be with It realizes by another way.For example, the apparatus embodiments described above are merely exemplary, for example, the unit It divides, only a kind of logical function partition, there may be another division manner in actual implementation, such as multiple units or components It can be combined or can be integrated into another system, or some features can be ignored or not executed.Another point, it is shown or The mutual coupling, direct-coupling or communication connection discussed can be through some interfaces, the indirect coupling of device or unit It closes or communicates to connect, can be electrical property, mechanical or other forms.

The unit as illustrated by the separation member may or may not be physically separated, aobvious as unit The component shown may or may not be physical unit, it can and it is in one place, or may be distributed over multiple In network unit.It can select some or all of unit therein according to the actual needs to realize the mesh of this embodiment scheme 's.

It, can also be in addition, each functional unit in each embodiment of the application can integrate in one processing unit It is that each unit physically exists alone, can also be integrated in one unit with two or more units.Above-mentioned integrated list Member both can take the form of hardware realization, can also realize in the form of software functional units.

If the integrated unit is realized in the form of SFU software functional unit and sells or use as independent product When, it can store in a computer readable storage medium.Based on this understanding, the technical solution of the application is substantially The all or part of the part that contributes to existing technology or the technical solution can be in the form of software products in other words It embodies, which is stored in a storage medium, including some instructions are used so that a computer Equipment (can be personal computer, server or the network equipment etc.) executes the complete of each embodiment the method for the application Portion or part steps.And storage medium above-mentioned include: USB flash disk, mobile hard disk, read-only memory (read-only memory, ROM), random access memory (random access memory, RAM), magnetic or disk etc. are various can store program The medium of code.

The above, above embodiments are only to illustrate the technical solution of the application, rather than its limitations；Although referring to before Embodiment is stated the application is described in detail, those skilled in the art should understand that: it still can be to preceding Technical solution documented by each embodiment is stated to modify or equivalent replacement of some of the technical features；And these It modifies or replaces, the spirit and scope of each embodiment technical solution of the application that it does not separate the essence of the corresponding technical solution.

Claims

1. a kind of method of information distribution characterized by comprising

Receive the customer service request that user client is sent, wherein the customer service request carries business enterprice sector mark, and the customer service Request is triggered by customer service information；

Target customer service client is determined from customer service client set according to customer service request, wherein the customer service client Set includes at least one customer service client, has corresponding close between the target customer service client and business enterprice sector mark System, the target customer service client are used to provide customer service for the user client；

Customer service contact details are generated according to the target customer service client；

The customer service contact details are sent to the user client, are believed so that the user client is contacted according to the customer service Breath establishes correspondence with the target customer service client.

2. the method according to claim 1, wherein the customer service for receiving user client transmission requests it Before, the method also includes:

Receive the business enterprice sector mark and customer service logo collection that management client is sent, wherein the customer service identification sets Closing has corresponding relationship with the customer service client set, and the customer service logo collection includes at least one customer service mark, each The corresponding customer service mark of customer service client；

The customer service information is generated according to business enterprice sector mark and the customer service logo collection.

3. according to the method described in claim 2, it is characterized in that, described according to business enterprice sector mark and the customer service After logo collection generates the customer service information, the method also includes:

The customer service information is sent to the management client, so that the management client shares the customer service information.

4. according to the method described in claim 2, it is characterized in that, described according to business enterprice sector mark and the customer service After logo collection generates the customer service information, the method also includes:

If receiving the personnel that the management client is sent adds instruction, service logic corresponding to the customer service information is updated Relationship, wherein the personnel add instruction and are used to indicate the management client is selected from enterprise staff list at least one A enterprise staff information；

If receiving the personnel that the management client is sent deletes instruction, service logic corresponding to the customer service information is updated Relationship, wherein the personnel delete instruction and are used to indicate management client enterprise corresponding to the customer service logo collection At least one the enterprise staff information deleted in industry employee information.

5. a kind of method that information generates characterized by comprising

Obtain the instruction of customer service information configuration, wherein the customer service information configuration instruction carries business enterprice sector mark；

It is instructed according to the customer service information configuration and determines customer service client set, wherein the customer service client set includes extremely A few customer service client, the customer service client set and customer service logo collection have corresponding relationship, the customer service identification sets Closing includes that at least one customer service identifies, the corresponding customer service mark of each customer service client；

The business enterprice sector mark and the customer service logo collection are sent to server, so that the server is according to the enterprise Industry department mark and the customer service logo collection generate customer service information.

6. according to the method described in claim 5, it is characterized in that, described instructed according to the customer service information configuration determines customer service Client set, comprising:

N number of enterprise staff information is selected from enterprise staff list according to customer service information configuration instruction, wherein the N is Integer more than or equal to 1, the corresponding customer service client of each enterprise staff information；

The customer service client set is determined according to N number of enterprise staff information, wherein the customer service client set includes N number of customer service client.

7. according to the method described in claim 6, it is characterized in that, it is described to server send business enterprice sector mark and After the customer service logo collection, the method also includes:

Reception staff adds instruction；

Instruction is added according to the personnel and selects P enterprise staff information from the enterprise staff list, wherein the P is Integer more than or equal to 1；

The first customer service client set is determined according to N number of enterprise staff information and the P enterprise staff information, In, the first customer service client set includes (P+N) a customer service client.

8. according to the method described in claim 6, it is characterized in that, it is described to server send business enterprice sector mark and After the customer service logo collection, the method also includes:

Reception staff deletes instruction；

Instruction is deleted according to the personnel and deletes Q enterprise staff information from N number of enterprise staff information, wherein the Q For the integer more than or equal to 1；

The second customer service client set is determined according to N number of enterprise staff information and the Q enterprise staff information, In, the second customer service client set includes (N-Q) a customer service client.

9. the method according to any one of claim 5 to 8, which is characterized in that described to send the enterprise to server Department's mark and the customer service logo collection, so that the server is identified according to the business enterprice sector and the customer service mark After knowing set generation customer service information, the method also includes:

Receive the customer service information that the server is sent；

Show the customer service information, wherein the customer service information is the information of target customer service client, the target customer service client End belongs to unique customer service client in the customer service client set.

10. the method according to any one of claim 5 to 8, which is characterized in that described to send the enterprise to server Department's mark and the customer service logo collection, so that the server is identified according to the business enterprice sector and the customer service mark After knowing set generation customer service information, the method also includes:

Receive the customer service information that the server is sent；

Show the customer service information, wherein the customer service information is information corresponding to the customer service client set, and described Customer service client set includes multiple customer service clients.

11. a kind of information processing method characterized by comprising

The customer service request is sent to server, so that the server is requested from customer service client set according to the customer service It determines target customer service client, generates customer service contact details according to according to the target customer service client；

12. a kind of information distribution apparatus, which is characterized in that described device includes:

Receiving unit, for receiving the customer service request of user client transmission, wherein the customer service request carries business enterprice sector mark Know, and customer service request is triggered by customer service information；

Determination unit, for determining target customer service from customer service client set according to the received customer service request of the receiving unit Client, wherein the customer service client set includes at least one customer service client, the target customer service client with it is described There is corresponding relationship, the target customer service client is used to provide customer service clothes for the user client between business enterprice sector mark Business；

Generation unit, the target customer service client for being determined according to the determination unit generate customer service contact details；

Transmission unit, for sending the customer service contact details that the generation unit generates to the user client, so that described User client establishes correspondence according to the customer service contact details and the target customer service client.

13. a kind of information generation device, which is characterized in that described device includes:

Acquiring unit, for obtaining the instruction of customer service information configuration, wherein the customer service information configuration instruction carries business enterprice sector mark Know；

Determination unit, the customer service information configuration for being obtained according to the acquiring unit, which instructs, determines customer service client set, In, the customer service client set includes at least one customer service client, the customer service client set and customer service logo collection With corresponding relationship, the customer service logo collection includes at least one customer service mark, the corresponding customer service of each customer service client Mark；

Transmission unit, for sending to server, the business enterprice sector that the acquiring unit obtains is identified and the determination unit is true Fixed customer service logo collection, so that the server is identified according to the business enterprice sector and the customer service logo collection generates visitor Take information.

14. a kind of server characterized by comprising memory, transceiver, processor and bus system；

Wherein, the memory is for storing program；

The processor is used to execute the program in the memory, includes the following steps:

The customer service contact details are sent to the user client, are believed so that the user client is contacted according to the customer service Breath establishes correspondence with the target customer service client；

The bus system is for connecting the memory and the processor, so that the memory and the processor It is communicated.

15. a kind of terminal device characterized by comprising memory, transceiver, processor and bus system；

Wherein, the memory is for storing program；

The business enterprice sector mark and the customer service logo collection are sent to server, so that the server is according to the enterprise Industry department mark and the customer service logo collection generate customer service information；