CN106127410A - Housekeeping service monitoring and managing method, Apparatus and system - Google Patents
Housekeeping service monitoring and managing method, Apparatus and system Download PDFInfo
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- 238000000034 method Methods 0.000 title claims abstract description 51
- 238000012544 monitoring process Methods 0.000 title claims abstract description 27
- 238000009826 distribution Methods 0.000 claims abstract description 35
- 238000012423 maintenance Methods 0.000 claims description 17
- 238000004891 communication Methods 0.000 claims description 5
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Abstract
The invention discloses a kind of housekeeping service monitoring and managing method, Apparatus and system, the method includes: housekeeping service device receives the service request information of user terminal；This housekeeping service device is that service request information arranges priority according to default service priority set-up mode；This housekeeping service device checks the service schedule information of each service man current, and service schedule information includes number and the priority of pending service of the pending service of service man；This housekeeping service device priority according to service request information and the service schedule information of each service man, distribute to destination service person by service corresponding for service request information.Owing to after the service schedule of the priority and service man that have considered service, distribution service, to destination service person, improves efficiency and management quality that service distribution performs.
Description
Technical field
The present invention relates to computer management technology field, in particular to a kind of housekeeping service monitoring and managing method, device and
System.
Background technology
The service centre in tradition hotel is after the demand for services receiving hotel guest room user at present, enters each demand for services
Row record, then arranges related service personnel to go service by the way of artificial.
In the mode of above-mentioned artificial arrangement service, service centre notifies clothes generally according to the sequencing of each service log
Business personnel service, and service personnel are the best to the response promptness of task, once the project of contemporaneity request service
Time more, can be more chaotic, even there is missing the situation of a certain service request, cause user sometimes to need repeatedly phone to urge
Promote, reduce efficiency of service and the quality in hotel.
For the problem of above-mentioned hotel guest room Service Management inefficiency, effective solution is the most not yet proposed.
Summary of the invention
In view of this, it is an object of the invention to provide a kind of housekeeping service monitoring and managing method, Apparatus and system, make guest room take
Business management is simple efficiently.
To achieve these goals, the technical scheme that the embodiment of the present invention uses is as follows:
First aspect, embodiments provides a kind of housekeeping service monitoring and managing method, including: housekeeping service device receives
The service request information of user terminal；This housekeeping service device is service request letter according to default service priority set-up mode
Breath arranges priority；This housekeeping service device checks the service schedule information of each service man current, and service schedule information includes clothes
The number of the pending service of business person and the priority of pending service；Preferential according to service request information of this housekeeping service device
Level and the service schedule information of each service man, distribute to destination service person by service corresponding for service request information.
In conjunction with first aspect, embodiments provide the first possible embodiment of first aspect, wherein, visitor
The service schedule information of room each service man of server real-time reception feedback；This housekeeping service device is according to each clothes in current period
Business progress msg dynamically adjusts the destination service person that service schedule information is corresponding.
In conjunction with first aspect, embodiments provide the embodiment that the second of first aspect is possible, wherein, visitor
Room server is that service request information arranges priority according to default service priority set-up mode, including: housekeeping service device
Content according to service request information is that service request information tentatively arranges priority；Content includes: service item title, application
Time and service time；Also include: when receiving the priority instruction that staff revises service request information, housekeeping service
Priority in the instruction of device priority replaces the original priority of service request information, the service request information after replacing
Priority is prompted to the destination service person that service request information is corresponding.
Second aspect, the embodiment of the present invention also provides for a kind of housekeeping service monitoring and managing method, including: service man's terminal receives visitor
The service of room server-assignment；This service man's terminal will service as pending service；When performing newly to service, service man is eventually
Hold the priority according to each pending service is corresponding that the service that each is pending is ranked up；Service man's terminal is according to respectively
The ranking results of individual pending service determines new task to be performed；The new task determined is presented to by service man's terminal
The service man of service man's terminal.
In conjunction with second aspect, embodiments provide the first possible embodiment of second aspect, also include:
Service man terminal real-time reception service man input service schedule information and report service schedule information to housekeeping service device, these clothes
Business progress msg includes the service number and the priority of pending service that service man is pending；Service man's terminal receives visitor
The priority of the service that room server sends changes information.
The third aspect, the embodiment of the present invention additionally provides a kind of housekeeping service maintenance device, including: receiver module, it is used for
Receive the service request information of user terminal；Priority arranges module, for according to the default service priority side of setting
Formula is that service request information arranges priority；Check module, for checking the service schedule information of each service man current, service
Progress msg includes number and the priority of pending service of the pending service of service man；Distribution module, for according to clothes
The priority of business application information and the service schedule information of each service man, distribute to mesh by service corresponding for service request information
Mark service man.
In conjunction with the third aspect, embodiments provide the first possible embodiment of the third aspect, also include:
Service schedule information receiving module, for the service schedule information of each service man of real-time reception feedback；Distribution adjusting module, uses
According to current period, each service schedule information dynamically adjusts the destination service person that service schedule information is corresponding.
In conjunction with the third aspect, embodiments provide the embodiment that the second of the third aspect is possible, wherein, excellent
First level arranges module and includes: tentatively arrange unit, and being used for according to the content of service request information is that service request information tentatively sets
Put priority；Foregoing includes: service item title, application time and service time；Also include: priority replacement module,
For when receiving the priority instruction that staff revises service request information, the priority in instructing by priority is replaced
The original priority of service request information, it is corresponding that the priority of the service request information after replacing is prompted to service request information
Destination service person.
Fourth aspect, the embodiment of the present invention additionally provides a kind of housekeeping service maintenance device, including: service receiver module,
For receiving the service of housekeeping service device distribution；Preserve module, for servicing as pending service；Order module, uses
In when performing newly to service, the service that each is pending is ranked up by the priority corresponding according to each pending service；
Service determines module, for determining new task to be performed according to the ranking results of each pending service；Display mould
Block, for presenting to the service man of service man's terminal by the new task determined.
5th aspect, the embodiment of the present invention additionally provides a kind of housekeeping service supervisory systems, including: user terminal, guest room
Server and service man's terminal, wherein, housekeeping service device includes the guest room that each embodiment that the above-mentioned third aspect provides provides
Service maintenance device, service man's terminal includes the housekeeping service maintenance device that above-mentioned fourth aspect provides, above-mentioned housekeeping service device
It is connected with above-mentioned user terminal and above-mentioned service man's terminal communication.
The housekeeping service monitoring and managing method of embodiment of the present invention offer, Apparatus and system, receiving the service request of user
After information, priority is set for this service request information, checks the service schedule information of service man the most in real time, consider excellent
After the service schedule of first level and service man, distribution service is to destination service person, improves efficiency and management matter that service distribution performs
Amount.
For making the above-mentioned purpose of the present invention, feature and advantage to become apparent, preferred embodiment cited below particularly, and coordinate
Appended accompanying drawing, is described in detail below.
Accompanying drawing explanation
In order to be illustrated more clearly that the technical scheme of the embodiment of the present invention, below by embodiment required use attached
Figure is briefly described, it will be appreciated that the following drawings illustrate only certain embodiments of the present invention, and it is right to be therefore not construed as
The restriction of scope, for those of ordinary skill in the art, on the premise of not paying creative work, it is also possible to according to this
A little accompanying drawings obtain other relevant accompanying drawings.
Fig. 1 shows housekeeping service monitoring and managing method, the applied environment signal of Apparatus and system that the embodiment of the present invention provides
Figure；
Fig. 2 shows the structured flowchart of the terminal that the embodiment of the present invention provides；
Fig. 3 shows the schematic flow sheet of the housekeeping service monitoring and managing method that first embodiment of the invention provides；
Fig. 4 shows the flow process signal of the tracking of the housekeeping service monitoring and managing method that second embodiment of the invention provides
Figure；
Fig. 5 shows the structured flowchart of the housekeeping service maintenance device that third embodiment of the invention provides；
Fig. 6 shows the structured flowchart of the housekeeping service maintenance device that fourth embodiment of the invention provides.
Detailed description of the invention
Housekeeping service monitoring and managing method that the embodiment of the present invention is provided, Apparatus and system can be applicable to as shown in Figure 1 should
With in environment.As it is shown in figure 1, terminal 100, server 200 are positioned in wireless network or cable network 300, by this wireless network
Network or cable network 300, terminal 100 and server 200 carry out data interaction, including service request information, service schedule information,
Precedence information, more fresh information, feedback information etc..Terminal 100 includes user terminal and service man's terminal.In the embodiment of the present invention
In, terminal is provided with at least one application program (APP), corresponding with server, provide the user service.
In the embodiment of the present invention, terminal 100 is preferably mobile terminal device, such as, can include smart mobile phone, flat board
Computer, E-book reader, pocket computer on knee, vehicle-mounted computer, Wearable mobile terminal etc..
Fig. 2 shows the structured flowchart of a kind of terminal 100 that can be applicable in the embodiment of the present invention.As in figure 2 it is shown, terminal
100 include memorizer 102, storage control 104, one or more (only illustrating one in figure) processor 106, Peripheral Interface
108, radio-frequency module 110, audio-frequency module 112, Touch Screen 114 etc..These assemblies pass through one or more communication bus/signal
The mutual communication of line 116.Be appreciated that the structure shown in Fig. 2 be only signal, terminal 100 may also include more more than shown in Fig. 2 or
The assembly that person is less, or there is the configuration different from shown in Fig. 2.Each assembly shown in Fig. 2 can use hardware, software or
A combination thereof realizes.
The housekeeping service monitoring and managing method of embodiment of the present invention proposition, Apparatus and system, it is provided that a kind of new housekeeping service
Monitoring and managing method.This housekeeping service monitoring and managing method, Apparatus and system be applicable to Android operation system, iOS operating system,
The platforms such as Windows Phone operating system.
Below in conjunction with accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete
Ground describes, it is clear that described embodiment is only a part of embodiment of the present invention rather than whole embodiments.Generally exist
Can arrange and design with various different configurations with the assembly of the embodiment of the present invention that illustrates described in accompanying drawing herein.Cause
This, be not intended to limit claimed invention to the detailed description of the embodiments of the invention provided in the accompanying drawings below
Scope, but it is merely representative of the selected embodiment of the present invention.Based on embodiments of the invention, those skilled in the art are not doing
The every other embodiment obtained on the premise of going out creative work, broadly falls into the scope of protection of the invention.
It should also be noted that similar label and letter represent similar terms, therefore, the most a certain Xiang Yi in following accompanying drawing
Individual accompanying drawing is defined, then need not it be defined further and explains in accompanying drawing subsequently.Meanwhile, the present invention's
In description, term " first ", " second " etc. are only used for distinguishing and describe, and it is not intended that indicate or hint relative importance.
Embodiment 1
Fig. 3 shows the flow chart of the housekeeping service monitoring and managing method that first embodiment of the invention provides, the present embodiment with from
It is described as a example by housekeeping service device.It should be noted that, the housekeeping service monitoring and managing method of the present invention is not with Fig. 3 and following
Particular order is for limiting.Should be appreciated that in other embodiments, the housekeeping service monitoring and managing method wherein part steps of the present invention
Order can be exchanged with each other according to actual needs, or part steps therein can also be omitted or delete.Below will be to Fig. 3 institute
Show that the idiographic flow of method is described in detail.
Step S110, housekeeping service device receives the service request information of user terminal.
Specifically, above-mentioned service request information can be the hotel's preset service project selected by user can also be user
The service request submitted to voluntarily.Select hotel's preset service project time, user can add remarks, write exactly preference and special want
Ask.
User can pass through the currently available hotel service item types of terminal inquiry and related service introduction, more accurately
Understand and select related service project, being conducive to promoting user satisfaction.Meanwhile, user terminal can show hotel's recommendation service
Introduce, be conducive to promoting hotel service, improve hotel operating efficiency.
Step S120, housekeeping service device is that service request information is arranged preferentially according to default service priority set-up mode
Level.
Specifically, housekeeping service device, after receiving the service request information that user submits to, sets according to default priority
Mode of putting arranges priority to all service requests.Specifically include following steps:
Housekeeping service device is that service request information tentatively arranges priority according to the content of service request information.This content bag
Include service item title, application time and service time.Priority is divided into from high to low: urgent, high, medium and low.In service item
The priority being immediately performed is needed to be set to promptly, such as acute disease, guest room hydraulic power fault；Other are such as cleaned the room, send
The service items such as meal can be in conjunction with the application time of this service and need the time of service execution to determine priority, the application time
The priority of service formerly is the highest.
Being after service request information arranges priority at housekeeping service device, staff can be as required to service request
The priority of information is modified.This step is to need the preferential service request performed for what housekeeping service device cannot judge,
The priority of this service request is revised by operated by personnel.Particularly as follows: send amendment service request information to housekeeping service device
Priority instruction, housekeeping service device priority instruction in priority replace the original priority of service request information, will
The priority of the service request information after replacement is prompted to the destination service person that service request information is corresponding.
Owing to partial service project have to complete before the time of this service execution that user determines, therefore service Shen
Priority please and time correlation, As time goes on, the priority of service request can improve accordingly, thus is able to more preferably
Obtain the execution of service man.Such as, distance service is less than 10 minutes deadline, priority: urgent；More than 10 minutes and be less than
30 minutes, priority: high；More than 30 minutes and less than 45 minutes, priority: in；More than 45 minutes, priority: low.Above-mentioned clothes
The change information of the priority of business application also by housekeeping service device real-time prompting to destination service person corresponding to service request information.
The priority of the service request caused due to other reasons change also by housekeeping service device real-time prompting to service Shen
Please destination service person corresponding to information.
Step S130, housekeeping service device checks the service schedule information of each service man current.
Specifically, above-mentioned service schedule information includes the number of the pending service of service man and the preferential of pending service
Level.Housekeeping service device can first check the duty of each service man, the service that i.e. service man is pending before distribution service
Priority and number, by number and the content of pending service it is anticipated that need service time, consider above-mentioned preferentially
Follow-up allocation step is carried out under conditions of level and service time.
Step S140, housekeeping service device is believed according to the priority of service request information and the service schedule of each service man
Breath, distributes to destination service person by service corresponding for service request information.
Specifically, the housekeeping service device priority according to service request information and the service schedule information of each service man,
After selecting suitable service man for this service request, service corresponding for service request information is sent to the terminal of this service man.?
Consider affiliated scope and the COS of service request during distribution service simultaneously.
After the distribution that housekeeping service device completes service request, it is sent to propose this clothes by the allocation result of service request
The user of business application, above-mentioned allocation result includes the contents such as the name of service man, the anticipated time performing service.Complete service man
Become to service backward housekeeping service device and fed back information.
The housekeeping service monitoring and managing method that first embodiment provides can also include service reallocation step, at housekeeping service device
After service is distributed to destination service person, meeting real-time reception is by the service schedule information of each service man's active feedback, according to upper
State the priority of the pending service of service schedule information and each service man, dynamically adjust the distribution of pending service,
Real-time is the strongest.Such as housekeeping service device receive the pending service of service man's first has multiple priority for urgent or
High service, the pending service of service man's second simultaneously is for empty or during only priority is or low service, guest room takes
The service that the pending service medium priority of service man's first is urgent can be reassigned to service man's second by business device, i.e. services again
Assigning process.Housekeeping service monitoring and managing method is by reallocation step, it is to avoid because certain service man is busy with one's work or other situations
Cannot the high service of execution priority in time, the service being already allocated to service man is readjusted by reallocation step, protects
Demonstrate,prove the high service of priority and really obtained preferential execution, improve efficiency of service and management level.
After receiving the service request information of user, housekeeping service device and staff jointly believe for this service request
Breath arranges priority, checks the service schedule information of each service man the most in real time, consider current service priority and
Determine after the service schedule of each service man which service man is current service distribute to can guarantee that all services can be according to
Its priority orders performs in time, and current service is distributed to this destination service person.Simultaneously same when the priority change of service
This priority change information is prompted to the service man of correspondence by step.Arranged by above-mentioned service priority and service the method for salary distribution,
Substantially increase service distribution and execution efficiency, management quality can be improve with the job schedule of real-time tracking service man simultaneously.
Embodiment 2
Fig. 4 shows the flow chart of a kind of housekeeping service monitoring and managing method that second embodiment of the invention provides, the present embodiment
To be described as a example by service man's terminal.The idiographic flow of the housekeeping service monitoring and managing method shown in Fig. 4 will be carried out in detail below
Thin elaboration.
Step S210, service man's terminal receives the service of housekeeping service device distribution.
Specifically, in the housekeeping service device priority according to service request information and the service schedule information of each service man
The rear service man determining that current service sends, the above-mentioned service of the terminal reception housekeeping service device distribution that this service man is corresponding.
Step S220, service man's terminal will service as pending service.
Specifically, after receiving service, this service is added the queue of pending service.
Step S230, when performing newly to service, service man's terminal is according to the priority pair of each pending service correspondence
Each pending service is ranked up.
Specifically, service man, when performing newly to service, needs the service that preferential execution priority is high, now service man's terminal
Pending service can be carried out prioritization, convenient service person performs service.If receiving what housekeeping service device sent
The priority of pending service changes information, the priority of service man's terminal correspondence change service.
Step S240, service man's terminal determines new post to be performed according to the ranking results of each pending service
Business.
Specifically, after above-mentioned steps S230 carries out prioritization to pending service, service man's terminal can determine whether
New task to be performed.
Step S250, the new task determined is presented to the service man of service man's terminal by service man's terminal.
The housekeeping service monitoring and managing method that second embodiment provides can also include service feedback step, and service man's terminal is real-time
Receiving the service schedule information of service man's input and report service schedule information to housekeeping service device, this service schedule information includes
What service man was pending services number and the priority of described pending service.The service of service man in above-mentioned feedback step
Progress msg real-time report is to housekeeping service device, as the foundation of distribution service.
After the service receiving distribution, service man's terminal carries out prioritization to all pending services, thus
Ensure that the service that priority is high is the most preferentially performed.All all pending services are entered before performing new service every time
Row major level sorts, thus the service response that the priority situation about changing in service that avoids causes is not in time.Pass through
The mode of above-mentioned execution service, substantially increases the execution efficiency of service, finally improves Consumer's Experience.
Embodiment 3
Fig. 5 shows the housekeeping service maintenance device in third embodiment of the invention, and this device can be arranged on guest room clothes
On business device.This device includes: receiver module 51, and priority arranges module 52, checks module 53, distributes module 54.
Receiver module 51, for receiving the service request information of user terminal.
Specifically, above-mentioned service request information can be the hotel's preset service project selected by user can also be user
The service request submitted to voluntarily.Select hotel's preset service project time, user can add remarks, illustrate preference and special will
Ask.
Priority arranges module 52, excellent for being that service request information is arranged according to default service priority set-up mode
First level.
Specifically, priority arranges module 52 after receiving the service request information that user submits to, according to default excellent
First level set-up mode arranges priority to all service requests.
Specifically including and tentatively arrange unit, according to the content of service request information, it is that service request information is tentatively arranged excellent
First level.This content includes service item title, application time and service time.Priority is divided into from high to low: urgent, high, in,
Low.
Said apparatus can also include priority replacement module, revises service request information for receiving staff
Priority instruction time, with priority instruct in priority replace the original priority of service request information, by replace after
The priority of service request information is prompted to the destination service person that service request information is corresponding.
Checking module 53, for checking the service schedule information of each service man current, service schedule information includes service
The number of the pending service of member and the priority of pending service.
Specifically, before distribution service, check that module 53 can first check the duty of each service man, i.e. service man
The priority of pending service and number, by the number of pending service it is anticipated that need service time.
Distribution module 54, for the priority according to service request information and the service schedule information of each service man, will
Destination service person is distributed in service corresponding to service request information.
Specifically, the distribution module 54 priority according to service request information and the service schedule information of each service man,
After selecting suitable service man for this service request, service corresponding for service request information is sent to the terminal of this service man.?
Consider affiliated scope and the COS of service request during distribution service simultaneously.
After completing the distribution to service request, the allocation result of service request is sent to propose the use of this service request
Family, above-mentioned allocation result includes the contents such as the name of service man, the anticipated time performing service.
The housekeeping service maintenance device that 3rd embodiment provides can also include service reallocation module, for dynamically adjusting
The distribution of pending service.
Specifically, after destination service person is distributed in service, also can each service man of real-time reception feedback service schedule
Information, then according to the priority of above-mentioned service schedule information He the pending service of each service man, dynamically adjusts and waits to hold
The distribution of the service of row.Such as having multiple priority in the pending service of service man's first is urgent or high service, with
Time service man's second pending service for empty or during only priority is or low service, housekeeping service device can will service
The service that the pending service medium priority of member's first is urgent is reassigned to service man's second, i.e. services redistribution process.Visitor
Service maintenance device in room is by reallocation module, it is to avoid because certain service man is busy with one's work or other situations cannot perform in time
The service that priority is high, the service being already allocated to service man is readjusted by reallocation module, it is ensured that priority is high
Service really obtained preferential execution, improve efficiency of service and management level.
After receiving the service request information of user, priority arranging module is that this service request information is arranged preferentially
Level, checks the service schedule information of each service man the most in real time, considers priority and each service man of current service
Service schedule after determine which service man is current service distribute to can guarantee that all services can be suitable according to its priority
Sequence performs in time, and current service is distributed to this destination service person.Synchronize this is preferential when the priority change of service simultaneously
Level change information is prompted to the service man of correspondence.By above-mentioned housekeeping service maintenance device, substantially increase service distribution and hold
Line efficiency, can improve management quality with the job schedule of real-time tracking service man simultaneously.
Embodiment 4
Fig. 6 shows the housekeeping service maintenance device in fourth embodiment of the invention, and this device can be arranged in terminal.
This device includes: service receiver module 61, preservation module 62, order module 63, service determine module 64, display module 65.
Service receiver module 61, for receiving the service of housekeeping service device distribution.
Specifically, in the housekeeping service device priority according to service request information and the service schedule information of each service man
The rear service man determining that current service sends, is received the above-mentioned service of housekeeping service device distribution by service receiver module 61.
Preserve module 62, for using service as pending service, this service will add the team of pending service
Row.
Order module 63, for when performing newly to service, according to each pending priority servicing correspondence to each
Pending service is ranked up.
Specifically, owing to service man is when performing newly to service, needing the service that preferential execution priority is high, now sort mould
Block 63 can carry out prioritization to pending service, and convenient service person performs service.If receiving housekeeping service device to send out
The priority of the pending service sent changes information, the priority of corresponding change service.
Service determines module 64, for determining new post to be performed according to the ranking results of each pending service
Business.
Display module 65, for presenting to the service man of service man's terminal by the new task determined.
The housekeeping service maintenance device that 4th embodiment provides can also include service feedback module, takes for real-time reception
Business person input service schedule information and report service schedule information, service schedule information to include that service man treats to housekeeping service device
The service number performed and the priority of pending service.The service schedule information of service man according to periodic report to guest room
Server, as the foundation of distribution service.
After the service receiving distribution, order module 63 carries out prioritization to all pending services, thus
Ensure that the service that priority is high is the most preferentially performed.All all pending services are entered before performing new service every time
Row major level sorts, thus the service response that the priority situation about changing in service that avoids causes is not in time.Pass through
Above-mentioned housekeeping service maintenance device, substantially increases the execution efficiency of service, finally improves Consumer's Experience.
Embodiment 5
Housekeeping service supervisory systems in fifth embodiment of the invention includes that user terminal, housekeeping service device and service man are eventually
End.Above-mentioned housekeeping service device and service man's terminal include the housekeeping service supervision dress in the 3rd embodiment and the 4th embodiment respectively
Put.Above-mentioned server is connected with above-mentioned user terminal and above-mentioned service man's terminal communication.
The present invention third and fourth, each module in five embodiments can be by software code realization, now, above-mentioned is each
Module can be stored in the memorizer 102 of user terminal 100.Above each unit is equally by hardware such as IC chip
Realize.Those skilled in the art is it can be understood that arrive, for convenience and simplicity of description, and the functional module of foregoing description
Specific descriptions, be referred to the specific descriptions of aforesaid corresponding method step, this is no longer going to repeat them.
In sum, the housekeeping service monitoring and managing method of embodiment of the present invention offer, Apparatus and system, preferential by arranging
Level, checks the service schedule information of service man the most in real time, considers distribution clothes after the service schedule of priority and service man
It is engaged in, to destination service person, improve efficiency and management quality that service distribution performs.
It should be noted that each embodiment in this specification all uses the mode gone forward one by one to describe, each embodiment weight
Point explanation is all the difference with other embodiments, and between each embodiment, identical similar part sees mutually.
Housekeeping service monitoring and managing method that the embodiment of the present invention is provided, Apparatus and system, it realizes the skill of principle and generation
Art effect is identical with preceding method embodiment, for briefly describing, and the not mentioned part of device embodiment part, refer to preceding method
Corresponding contents in embodiment.
The computer program that the embodiment of the present invention is provided, stores including the computer-readable storing program code
Medium, the instruction that described program code includes can be used for performing the method described in previous methods embodiment, implements and can join
See embodiment of the method, do not repeat them here.
Those skilled in the art is it can be understood that arrive, for convenience and simplicity of description, the system of foregoing description,
The specific works process of device and unit, is referred to the corresponding process in preceding method embodiment, does not repeats them here.
If described function is using the form realization of SFU software functional unit and as independent production marketing or use, permissible
It is stored in a computer read/write memory medium.Based on such understanding, technical scheme is the most in other words
The part contributing prior art or the part of this technical scheme can embody with the form of software product, this meter
Calculation machine software product is stored in a storage medium, including some instructions with so that a computer equipment (can be individual
People's computer, server, or the network equipment etc.) perform all or part of step of method described in each embodiment of the present invention.
The foregoing is only the preferred embodiments of the present invention, be not limited to the present invention, for the skill of this area
For art personnel, the present invention can have various modifications and variations.All within the spirit and principles in the present invention, that is made any repaiies
Change, equivalent, improvement etc., should be included within the scope of the present invention.It should also be noted that similar label and letter exist
Figure below represents similar terms, therefore, the most a certain Xiang Yi accompanying drawing is defined, is then not required in accompanying drawing subsequently
It is defined further and explains.
Claims (10)
1. a housekeeping service monitoring and managing method, it is characterised in that described method includes:
Housekeeping service device receives the service request information of user terminal；
Described housekeeping service device is that described service request information arranges priority according to default service priority set-up mode；
Described housekeeping service device checks the service schedule information of each service man current, and described service schedule information includes service man
The number of pending service and the priority of described pending service；
The described housekeeping service device priority according to described service request information and the service schedule information of each service man described,
Destination service person is distributed in service corresponding for described service request information.
Method the most according to claim 1, it is characterised in that described method also includes:
The service schedule information of each service man feedback described in described housekeeping service device real-time reception；
Described housekeeping service device dynamically adjusts, according to service schedule information each described, the target that described service schedule information is corresponding
Service man.
Method the most according to claim 1, it is characterised in that described housekeeping service device sets according to default service priority
The mode of putting is that described service request information arranges priority, including: described housekeeping service device is according to described service request information
Content is that described service request information tentatively arranges priority；Described content includes: service item title, application time and service
Time；
Described method also includes: when receiving the priority instruction that staff revises described service request information, described visitor
Priority during room server instructs by described priority replaces the described original priority of service request information, after replacing
The priority of described service request information is prompted to the destination service person that described service request information is corresponding.
4. a housekeeping service monitoring and managing method, it is characterised in that described method includes:
Service man's terminal receives the service of housekeeping service device distribution；
Described service man's terminal using described service as pending service；
When performing newly to service, described service man's terminal is treated described in each according to the priority that each pending service is corresponding
The service performed is ranked up；
Described service man's terminal determines new task to be performed according to the ranking results of service pending each described；
The described new task determined is presented to the service man of described service man's terminal by described service man's terminal.
Method the most according to claim 4, it is characterised in that described method also includes:
The service schedule information of service man's input described in described service man's terminal real-time reception also reports described to housekeeping service device
Service schedule information, described service schedule information includes the pending service number of service man and described pending service
Priority；
Described service man's terminal receives the priority of the described service that described housekeeping service device sends and changes information.
6. a housekeeping service maintenance device, it is characterised in that including:
Receiver module, for receiving the service request information of user terminal；
Priority arranges module, and being used for according to default service priority set-up mode is that described service request information is arranged preferentially
Level；
Checking module, for checking the service schedule information of each service man current, described service schedule information includes service man
The number of pending service and the priority of described pending service；
Distribution module, for the priority according to described service request information and the service schedule information of each service man described,
Destination service person is distributed in service corresponding for described service request information.
Device the most according to claim 6, it is characterised in that described device also includes:
Service schedule information receiving module, for the service schedule information of each service man feedback described in real-time reception；
Distribution adjusting module, for dynamically adjusting, according to service schedule information each described, the mesh that described service schedule information is corresponding
Mark service man.
Device the most according to claim 6, it is characterised in that described priority arranges module and includes:
Tentatively arranging unit, being used for according to the content of described service request information is that described service request information is tentatively arranged preferentially
Level；Described content includes: service item title, application time and service time；
Described device also includes:
Priority replacement module, for when receiving the priority instruction that staff revises described service request information, using
Priority in the instruction of described priority replaces the described original priority of service request information, the described service Shen after replacing
The priority of information please be prompted to the destination service person that described service request information is corresponding.
9. a housekeeping service maintenance device, it is characterised in that including:
Service receiver module, for receiving the service of housekeeping service device distribution；
Preserve module, be used for described service as pending service；
Order module, for when performing newly to service, the priority corresponding according to each pending service is treated described in each
The service performed is ranked up；
Service determines module, for determining new post to be performed according to the ranking results of service pending each described
Business；
Display module, for presenting to the service man of described service man's terminal by the described new task determined.
10. a housekeeping service supervisory systems, it is characterised in that including: user terminal, housekeeping service device and service man's terminal,
Wherein, described housekeeping service device includes the housekeeping service maintenance device described in any one of claim 6-8, described service man's terminal
Including the housekeeping service maintenance device described in claim 9, described housekeeping service device and described user terminal and described service man
Terminal communication connects.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201610517481.2A CN106127410A (en) | 2016-07-04 | 2016-07-04 | Housekeeping service monitoring and managing method, Apparatus and system |
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| CN201610517481.2A CN106127410A (en) | 2016-07-04 | 2016-07-04 | Housekeeping service monitoring and managing method, Apparatus and system |
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| CN107749866A (en) * | 2017-09-01 | 2018-03-02 | 北京佳阳科技有限公司 | A kind of transmission, processing, method of reseptance and the equipment of housekeeping service information |
| CN108416519A (en) * | 2018-02-28 | 2018-08-17 | 深圳春沐源控股有限公司 | A kind of guest room method for allocating tasks, server and computer readable storage medium |
| CN108877785A (en) * | 2017-05-10 | 2018-11-23 | 杭州欧维客信息科技股份有限公司 | Speech-sound intelligent housekeeping service system |
| CN111080162A (en) * | 2019-12-27 | 2020-04-28 | 南昌众荟智盈信息技术有限公司 | Automatic service task allocation method for improving automation level of hotel service process |
| CN111176862A (en) * | 2019-12-25 | 2020-05-19 | 秒针信息技术有限公司 | Service request distribution method and server |
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Application publication date: 20161116 |