CN102882876A - Intelligent guest room service method and system of public house - Google Patents
Intelligent guest room service method and system of public house Download PDFInfo
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- CN102882876A CN102882876A CN2012103772264A CN201210377226A CN102882876A CN 102882876 A CN102882876 A CN 102882876A CN 2012103772264 A CN2012103772264 A CN 2012103772264A CN 201210377226 A CN201210377226 A CN 201210377226A CN 102882876 A CN102882876 A CN 102882876A
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Abstract
The invention provides an intelligent guest room service method and system of a public house. An intelligent guest room service method of the public house comprises the following steps of A, using a background server to conduct authentication on terminal equipment; B, the background server receives requests of the terminal equipment; and C, background server processes the requests of the terminal equipment. The intelligent guest room service method and system has the advantages of sufficiently giving consideration to demands of the public house, solving practical problems which the public house faces from technology, accordingly effectively promoting performance, greatly reducing cost and simplifying operation steps.
Description
Technical field
The present invention relates to network and Intelligent control field, relate in particular to the intelligent housekeeping service method and system in hotel.
Background technology
Present hotel guest room operator scheme still adopts traditional manual operation pattern, and inefficiency, cost height can not satisfy present people to the standard of efficient human nature service.
Summary of the invention
In order to solve the problems of the prior art, the invention provides the intelligent housekeeping service method in a kind of hotel.
The invention provides the intelligent housekeeping service method in a kind of hotel, comprise the steps:
A. background server authenticates terminal equipment;
B. the request of background server receiving terminal apparatus;
C. background server is processed the request of terminal equipment.
As a further improvement on the present invention, in described steps A, comprise the steps:
A1. the background server receiving terminal apparatus is to background server request token;
A2. background server judges whether terminal equipment is validated user, if validated user, background server can produce one 128 token, and this token of 128 are transferred to terminal equipment according to terminal equipment ID, if this terminal equipment is not validated user, so then refuse this terminal equipment access background server;
A3. the enciphered message that transmits of background server receiving terminal apparatus, described enciphered message be terminal equipment utilize 128 token as key, adopt the 3DES algorithm terminal equipment ID, room number, MAC Address, IP and encrypted message to be encrypted the enciphered message of rear formation;
A4. background server is searched token corresponding to this terminal equipment, then enciphered message is decrypted, if whether the identity information that contrasts this terminal equipment is consistent unanimously then by authentication, if inconsistent, so can not be by authentication.
As a further improvement on the present invention, in described steps A 1, in the request of terminal equipment, comprise ID corresponding to this terminal equipment and IP information.
As a further improvement on the present invention, in described step B, the request that the background server receiving terminal apparatus is initiated by EPG, described EPG is the electronic program guides of set-top box.
As a further improvement on the present invention, in described step C, background server can be processed the request of terminal equipment, according to the logic rules of hotel service, authorizes this user to use, and the information that needs charging is then produced the bill warehouse-in; The simultaneously in time request of response of attendant to needing the hotel, background server is then in time changed the state in room and is shown the classification of request on the business operation support system of housekeeping department, make things convenient for housekeeping department to respond fast; The interface of Property Management System that can be by the hotel to the consumer record of the bill that generates upgrades billing data.
As a further improvement on the present invention, to the in time request of response of attendant that needs the hotel, background server is then in time changed the state in room and is shown the classification of request on the business operation support system of housekeeping department, and background server makes things convenient for housekeeping department to respond fast with interface prompt or note or the relevant attendant of talking mode real-time informing.
As a further improvement on the present invention, in described steps A, after background server authenticated terminal equipment, background server was released targetedly according to guest's information of storing in the Property Management System, to the guest and is served; Described targetedly service comprises as follows:
Enter the room guest one, show to come with regard to the welcome page that has with guest's information on TV, can show corresponding mother tongue salutatory according to guest's country origin;
The video ads that provides can be according to guest's hobby, and at the age, men and women etc. are Intelligence Selection and broadcast in the advertisement base of system, has increased the attraction degree to the guest;
Hobby according to the guest provides suitable background music to play;
According to guest's nationality, with the channel bank of its mother tongue in front, conveniently watch; And can with its channel bank of liking in front, so just reduce the guest and seek the switching times of wanting to watch channel according to guest's hobby, made things convenient for guest's use.
The present invention also provides a kind of hotel intelligent housekeeping service system, comprise TV, set-top box, switch, router, background server, described set-top box links to each other with described switch with described TV respectively and described set-top box can be carried out exchanges data with described switch, described switch links to each other with described router, and described router links to each other with internet and background server respectively; Described set-top box can receiving terminal apparatus instruction and the instruction of described terminal equipment transferred to described background server by described switch and described router, described background server can be back to the result data described set-top box after receiving the instruction of terminal equipment, described set-top box is carried out this result data by TV.
As a further improvement on the present invention, the intelligent housekeeping service in this hotel system also comprises SL-AC, and described SL-AC links to each other with described router, and described SL-AC can fit the set-top box of putting new access fast.
As a further improvement on the present invention, the intelligent housekeeping service in this hotel system also comprises Property Management System and business operation support system, and described background server links to each other with described business operation support system with described Property Management System respectively.
The invention has the beneficial effects as follows: the intelligent housekeeping service method and system in hotel of the present invention take into full account the demand in hotel, solve technically the practical problem that the hotel faces, thereby have effectively promoted performance, greatly reduce cost, have simplified operating procedure.
Description of drawings
Fig. 1 is the intelligent housekeeping service method flow diagram in hotel of the present invention.
Fig. 2 is the intelligent housekeeping service system principle diagram in hotel of the present invention.
Embodiment
As shown in Figure 1, the invention discloses the intelligent housekeeping service method in a kind of hotel, comprise step S1 to step S3, in step S1, background server authenticates terminal equipment.In step S2, the request of background server receiving terminal apparatus.In step S3, background server is processed the request of terminal equipment.
Comprise step W1 to step W4 in described step S1, in step W1, the background server receiving terminal apparatus is to background server request token.In step W2, background server judges whether terminal equipment is validated user, if validated user, background server can produce one 128 token, and this token of 128 are transferred to terminal equipment according to terminal equipment ID, if this terminal equipment is not validated user, so then refuse this terminal equipment access background server.In step W3, the enciphered message that the background server receiving terminal apparatus transmits, described enciphered message are that terminal equipment utilizes 128 token terminal equipment ID, room number, MAC Address, IP and encrypted message to be encrypted the enciphered message of rear formation as key, employing 3DES algorithm.In step W4, background server is searched token corresponding to this terminal equipment, then enciphered message is decrypted, if whether the identity information that contrasts this terminal equipment is consistent unanimously then by authentication, if inconsistent, so can not be by authentication.
In described step W1, in the request of terminal equipment, comprise ID corresponding to this terminal equipment and IP information.
In step S2, the request that the background server receiving terminal apparatus is initiated by EPG, described EPG is the electronic program guides of set-top box.
In step S3, background server can be processed the request of terminal equipment, according to the logic rules of hotel service, authorizes this user to use, and the information that needs charging is then produced the bill warehouse-in; The simultaneously in time request of response of attendant to needing the hotel, background server is then in time changed the state in room and is shown the classification of request on the business operation support system of housekeeping department, make things convenient for housekeeping department to respond fast; The interface of Property Management System that can be by the hotel to the consumer record of the bill that generates upgrades billing data.To the in time request of response of attendant that needs the hotel, background server is then in time changed the state in room and is shown the classification of request on the business operation support system of housekeeping department, and background server makes things convenient for housekeeping department to respond fast with interface prompt or note or the relevant attendant of talking mode real-time informing.
In described step S1, after background server authenticated terminal equipment, background server was released targetedly according to guest's information of storing in the Property Management System, to the guest and is served; Described targetedly service comprises as follows:
Enter the room guest one, show to come with regard to the welcome page that has with guest's information on TV, can show corresponding mother tongue salutatory according to guest's country origin;
The video ads that provides can be according to guest's hobby, and at the age, men and women etc. are Intelligence Selection and broadcast in the advertisement base of system, has increased the attraction degree to the guest;
Hobby according to the guest provides suitable background music to play;
According to guest's nationality, with the channel bank of its mother tongue in front, conveniently watch; And can with its channel bank of liking in front, so just reduce the guest and seek the switching times of wanting to watch channel according to guest's hobby, made things convenient for guest's use.
As shown in Figure 2, the invention also discloses a kind of hotel intelligent housekeeping service system, comprise TV 1, set-top box 2, switch 4, router five, background server 6, described set-top box 2 links to each other with described switch 4 with described TV 1 respectively and described set-top box 2 can be carried out exchanges data with described switch 4, described switch 4 links to each other with described router five, and described router five links to each other with internet and background server 6 respectively; Described set-top box 2 can receiving terminal apparatus 3 instruction and the instruction of described terminal equipment 3 transferred to described background server 6 by described switch 4 and described router five, described background server 6 can be back to the result data described set-top box 2 after receiving the instruction of terminal equipment 3, described set-top box 2 is carried out these result data by TV 1.
This hotel intelligent housekeeping service system also comprises SL-AC7, and described SL-AC7 links to each other with described router five, and described SL-AC7 can fit the set-top box 2 of putting new access fast.SL-AC is wireless controller, can be deployed in central machine room, and set-top box and wireless access integration apparatus can be crossed over two layers or three-layer network and be connected with SL-AC.When a new set-top box is connected into network, will be found and dispose by SL-AC immediately, the user need not carry out any configuration at the scene, can be open-minded at any time, realize the network design of plug and play.
This hotel intelligent housekeeping service system also comprises Property Management System and business operation support system, and described background server 6 links to each other with described business operation support system with described Property Management System respectively.
Utilize hotel intelligent housekeeping service system, the guest can really accomplish Quick house giving-back, the guest only needs on TV or has to select the Quick house giving-back function on the terminal equipment 3 of hotel service function, after the notice hotel will check out, the guest only need to arrive the foreground and check out and get final product, front and back only needed 1-2 minute can finish the operation of checking out, and are convenient and swift.
Hotel of the present invention intelligent housekeeping service system utilizes directly that existing TV 1 is as entr screen in the guest room, and all operations can directly be finished at TV 1.Traditional housekeeping service system, perhaps digital e room etc. all adopts the PC of small-sized simplification as main frame basically, and this large problem of bringing is exactly that the cost of safeguarding is high, and PC damages easily, and easily by Virus entry, and the cost of single PC is more than 1500 yuan.And the equipment that can bring same function adopts the set-top box 2 of integrated various chips, and not only function can reach, and cost is only about 500 yuan, and this greatly reduces the cost of service.
Will accomplish at present the wireless coverage in guest room in the hotel, generally adopt special high-power wireless equipment, one has the hotel in 200 rooms if accomplish wireless coverage, needs price at 30-40 about ten thousand, and needs independent construction wiring.And adopt hotel of the present invention intelligent housekeeping service system, at set-top box 2 interior integrated wireless AP chips, in each guest room, just can accomplish cheaply wireless covering and unified management, do not need extra installation configuration, the cost that each guest room only need to increase about 80 yuan just can be accomplished the same wireless coverage and management fully.
Terminal equipment 3 can be the equipment such as smart mobile phone, panel computer.With mobile phone or panel computer login hotel intelligent housekeeping service system, the video frequency program that TV programme and system provide is checked in search to the guest, can link up with friend, and is programs recommended, can mark in the hotel.The guest can participate in suggestion feedback, also can be directly and the hotel by interactions such as microbloggings.The guest can be the e-magazine of seeing on the panel computer, video, and pictures etc. share on the TV.The guest can use mobile phone and panel computer as remote control equipment, the TV in the telecontrol room.
Terminal equipment 3 is realized RTV remote television and video screen shared electron magazine, picture and video as follows: the first step, and terminal equipment 3 transfers to background server 6 with room number; Second step, background server 6 inquiries obtain the set-top box IP in this room, and this set-top box IP is back to terminal equipment 3; In the 3rd step, terminal equipment 3 is initiated service request to the set-top box 2 with this set-top box IP; The 3 checking requests of 2 pairs of terminal equipments of set-top box, connection are set up; In the 4th step, terminal equipment 3 is to set-top box 2 sending controling instructions, RTV remote television; The 5th step, set-top box 2 return results; In the 6th step, terminal equipment 3 sends e-magazine, video or picture to set-top box 2; In the 7th step, set-top box 2 is data cached and show at TV 1.
The intelligent housekeeping service method and system in hotel of the present invention take into full account the demand in hotel, solve technically the practical problem that the hotel faces, thereby effectively promoted performance, greatly reduce cost, simplify operating procedure, and proposed a large amount of innovative business.
The guest can obtain following service by the intelligent housekeeping service method and system in hotel of the present invention: service, laundry service, personalized screen service, adaptive background music service, message service, investigation and the service of information feedback, intelligent channel management service, group meeting service, ordering services, the bill self-service query service etc. of welcoming are swept in the guest room.
This background server 6 comprises certification authority server and accounting server.
The hotel service personnel can be by the intelligent housekeeping service method and system in this hotel, respond services conveniently, and can release the Extraordinary hotel service for guest's hobby.
Above content is the further description of the present invention being done in conjunction with concrete preferred implementation, can not assert that implementation of the present invention is confined to these explanations.For the general technical staff of the technical field of the invention, without departing from the inventive concept of the premise, can also make some simple deduction or replace, all should be considered as belonging to protection scope of the present invention.
Claims (10)
1. the intelligent housekeeping service method in hotel is characterized in that, comprises the steps:
A. background server authenticates terminal equipment;
B. the request of background server receiving terminal apparatus;
C. background server is processed the request of terminal equipment.
2. the intelligent housekeeping service method in hotel according to claim 1 is characterized in that: comprise the steps: in described steps A
A1. the background server receiving terminal apparatus is to background server request token;
A2. background server judges whether terminal equipment is validated user, if validated user, background server can produce one 128 token, and this token of 128 are transferred to terminal equipment according to terminal equipment ID, if this terminal equipment is not validated user, so then refuse this terminal equipment access background server;
A3. the enciphered message that transmits of background server receiving terminal apparatus, described enciphered message be terminal equipment utilize 128 token as key, adopt the 3DES algorithm terminal equipment ID, room number, MAC Address, IP and encrypted message to be encrypted the enciphered message of rear formation;
A4. background server is searched token corresponding to this terminal equipment, then enciphered message is decrypted, if whether the identity information that contrasts this terminal equipment is consistent unanimously then by authentication, if inconsistent, so can not be by authentication.
3. the intelligent housekeeping service method in hotel according to claim 2 is characterized in that: in described steps A 1, comprise ID corresponding to this terminal equipment and IP information in the request of terminal equipment.
4. the intelligent housekeeping service method in hotel according to claim 1 is characterized in that: in described step B, and the request that the background server receiving terminal apparatus is initiated by EPG, described EPG is the electronic program guides of set-top box.
5. the intelligent housekeeping service method in hotel according to claim 1, it is characterized in that: in described step C, background server can be processed the request of terminal equipment, according to the logic rules of hotel service, authorize this user to use, the information that needs charging is then produced the bill warehouse-in; The simultaneously in time request of response of attendant to needing the hotel, background server is then in time changed the state in room and is shown the classification of request on the business operation support system of housekeeping department, make things convenient for housekeeping department to respond fast; The interface of Property Management System that can be by the hotel to the consumer record of the bill that generates upgrades billing data.
6. the intelligent housekeeping service method in hotel according to claim 5, it is characterized in that: to the in time request of response of attendant that needs the hotel, background server is then in time changed the state in room and is shown the classification of request on the business operation support system of housekeeping department, and background server makes things convenient for housekeeping department to respond fast with interface prompt or note or the relevant attendant of talking mode real-time informing.
7. the intelligent housekeeping service method in hotel according to claim 1, it is characterized in that, in described steps A, after background server authenticated terminal equipment, background server was released targetedly according to guest's information of storing in the Property Management System, to the guest and is served; Described targetedly service comprises as follows:
Enter the room guest one, show to come with regard to the welcome page that has with guest's information on TV, can show corresponding mother tongue salutatory according to guest's country origin;
The video ads that provides can be according to guest's hobby, and at the age, men and women etc. are Intelligence Selection and broadcast in the advertisement base of system, has increased the attraction degree to the guest;
Hobby according to the guest provides suitable background music to play;
According to guest's nationality, with the channel bank of its mother tongue in front, conveniently watch; And can with its channel bank of liking in front, so just reduce the guest and seek the switching times of wanting to watch channel according to guest's hobby, made things convenient for guest's use.
8. the intelligent housekeeping service in hotel system, it is characterized in that: comprise TV, set-top box, switch, router, background server, described set-top box links to each other with described switch with described TV respectively and described set-top box can be carried out exchanges data with described switch, described switch links to each other with described router, and described router links to each other with internet and background server respectively; Described set-top box can receiving terminal apparatus instruction and the instruction of described terminal equipment transferred to described background server by described switch and described router, described background server can be back to the result data described set-top box after receiving the instruction of terminal equipment, described set-top box is carried out this result data by TV.
9. the intelligent housekeeping service in hotel according to claim 8 system, it is characterized in that: the intelligent housekeeping service in this hotel system also comprises SL-AC, and described SL-AC links to each other with described router, and described SL-AC can fit the set-top box of putting new access fast.
10. according to claim 8 or the intelligent housekeeping service in 9 described hotels systems, it is characterized in that: the intelligent housekeeping service in this hotel system also comprises Property Management System and business operation support system, and described background server links to each other with described business operation support system with described Property Management System respectively.
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| CN201210377226.4A CN102882876B (en) | 2012-10-08 | 2012-10-08 | Hotel's intellectuality housekeeping service method and system |
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| CN201210377226.4A CN102882876B (en) | 2012-10-08 | 2012-10-08 | Hotel's intellectuality housekeeping service method and system |
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| CN104780219A (en) * | 2015-04-27 | 2015-07-15 | 北京智凯特网络技术有限公司 | Intelligent management system of ZhiKaiTe hotel |
| CN104918088A (en) * | 2015-07-03 | 2015-09-16 | 成都怡云科技有限公司 | Intelligent hotel guest room television system based on voice control |
| CN105743841A (en) * | 2014-12-08 | 2016-07-06 | 丰唐物联技术（深圳）有限公司 | Intelligent hotel room facility control authority distribution method, client and system |
| CN105809339A (en) * | 2016-03-04 | 2016-07-27 | 江苏盟广信息技术有限公司 | Method and device used for realizing hotel room service |
| CN105897891A (en) * | 2016-04-11 | 2016-08-24 | 上海上实龙创智慧能源科技股份有限公司 | Method and device for prompting room service based on communication between internet of things and internet |
| CN103841109B (en) * | 2014-03-13 | 2016-11-30 | 北京屏联科技有限公司 | Guest room intelligent control method, device and system |
| CN106204348A (en) * | 2015-05-06 | 2016-12-07 | 江苏源之岭智能科技有限公司 | Hotel's intellectuality visitor's Ore-controlling Role platform |
| CN106411501A (en) * | 2016-10-28 | 2017-02-15 | 美的智慧家居科技有限公司 | Method and system for generating permission token and equipment |
| CN107274306A (en) * | 2017-07-13 | 2017-10-20 | 安徽仁尚科技有限公司 | A kind of hotel guest-room self-service platform |
| CN107424085A (en) * | 2017-08-01 | 2017-12-01 | 深圳市益廷科技有限公司 | A kind of hotel service system |
| CN107608274A (en) * | 2017-10-23 | 2018-01-19 | 江西爱越智能科技有限公司 | A kind of wisdom hotel guest room controls Internet of things system |
| CN107749866A (en) * | 2017-09-01 | 2018-03-02 | 北京佳阳科技有限公司 | A kind of transmission, processing, method of reseptance and the equipment of housekeeping service information |
| CN108604363A (en) * | 2016-01-29 | 2018-09-28 | 三星电子株式会社 | Hotel service providing method and hotel service provide system |
| WO2018209624A1 (en) * | 2017-05-17 | 2018-11-22 | Tink Labs Limited | Systems, devices, and methods for performing verification of communications received from one or more computing devices |
| CN108881982A (en) * | 2017-05-10 | 2018-11-23 | 杭州欧维客信息科技股份有限公司 | Speech-sound intelligent TV interaction systems |
| WO2019023928A1 (en) * | 2017-08-01 | 2019-02-07 | 深圳市益廷科技有限公司 | Hotel service system |
| WO2019023927A1 (en) * | 2017-08-01 | 2019-02-07 | 深圳市益廷科技有限公司 | Hotel service method |
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| CN103841109B (en) * | 2014-03-13 | 2016-11-30 | 北京屏联科技有限公司 | Guest room intelligent control method, device and system |
| CN105743841A (en) * | 2014-12-08 | 2016-07-06 | 丰唐物联技术（深圳）有限公司 | Intelligent hotel room facility control authority distribution method, client and system |
| CN104780219A (en) * | 2015-04-27 | 2015-07-15 | 北京智凯特网络技术有限公司 | Intelligent management system of ZhiKaiTe hotel |
| CN106204348A (en) * | 2015-05-06 | 2016-12-07 | 江苏源之岭智能科技有限公司 | Hotel's intellectuality visitor's Ore-controlling Role platform |
| CN104918088A (en) * | 2015-07-03 | 2015-09-16 | 成都怡云科技有限公司 | Intelligent hotel guest room television system based on voice control |
| CN108604363B (en) * | 2016-01-29 | 2022-03-15 | 三星电子株式会社 | Hotel service providing method and hotel service providing system |
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| CN105809339A (en) * | 2016-03-04 | 2016-07-27 | 江苏盟广信息技术有限公司 | Method and device used for realizing hotel room service |
| CN105897891A (en) * | 2016-04-11 | 2016-08-24 | 上海上实龙创智慧能源科技股份有限公司 | Method and device for prompting room service based on communication between internet of things and internet |
| CN106411501A (en) * | 2016-10-28 | 2017-02-15 | 美的智慧家居科技有限公司 | Method and system for generating permission token and equipment |
| CN106411501B (en) * | 2016-10-28 | 2019-12-03 | 美的智慧家居科技有限公司 | Rights token generation method, system and its equipment |
| CN108881982A (en) * | 2017-05-10 | 2018-11-23 | 杭州欧维客信息科技股份有限公司 | Speech-sound intelligent TV interaction systems |
| WO2018209624A1 (en) * | 2017-05-17 | 2018-11-22 | Tink Labs Limited | Systems, devices, and methods for performing verification of communications received from one or more computing devices |
| CN107274306A (en) * | 2017-07-13 | 2017-10-20 | 安徽仁尚科技有限公司 | A kind of hotel guest-room self-service platform |
| WO2019023928A1 (en) * | 2017-08-01 | 2019-02-07 | 深圳市益廷科技有限公司 | Hotel service system |
| WO2019023927A1 (en) * | 2017-08-01 | 2019-02-07 | 深圳市益廷科技有限公司 | Hotel service method |
| CN107424085A (en) * | 2017-08-01 | 2017-12-01 | 深圳市益廷科技有限公司 | A kind of hotel service system |
| CN107749866A (en) * | 2017-09-01 | 2018-03-02 | 北京佳阳科技有限公司 | A kind of transmission, processing, method of reseptance and the equipment of housekeeping service information |
| CN107608274A (en) * | 2017-10-23 | 2018-01-19 | 江西爱越智能科技有限公司 | A kind of wisdom hotel guest room controls Internet of things system |
| WO2021135172A1 (en) * | 2019-12-31 | 2021-07-08 | 深圳创维－Rgb电子有限公司 | Television playback control method and system, and control terminal and storage medium |
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