CN107274306A - A kind of hotel guest-room self-service platform - Google Patents
A kind of hotel guest-room self-service platform Download PDFInfo
- Publication number
- CN107274306A CN107274306A CN201710569268.0A CN201710569268A CN107274306A CN 107274306 A CN107274306 A CN 107274306A CN 201710569268 A CN201710569268 A CN 201710569268A CN 107274306 A CN107274306 A CN 107274306A
- Authority
- CN
- China
- Prior art keywords
- information
- hotel
- room
- guest
- self
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F9/00—Details other than those peculiar to special kinds or types of apparatus
- G07F9/002—Vending machines being part of a centrally controlled network of vending machines
Abstract
The application is related to a kind of hotel guest-room self-service platform, it is characterised in that：Including backstage cloud server, reception counter of hotel WEB administration pages, guest room self-service equipment body, the guest room self-service equipment body is arranged in multiple rooms in multiple hotels；The guest room self-service equipment body includes LCDs, storing bin, and the storing bin is used to store commodity, and room user can choose the commodity with self-service；The reception counter of hotel WEB administration pages recognize the information of checking in of room user, and upload backstage cloud server, the backstage cloud server is pushed the information related to room user and shown to LCDs progress customized information by room user profile described in data analysis.The advantages of the application can save electric energy, protection privacy, rapid payment, while information on services can also be customized, helps targetedly to provide the user information on services, adds the experience effect of user.
Description
Technical field
The application belongs to the operation technical field of self-service commodity/information service of Internet of Things application, more particularly to a kind of guest
Shop guest room self-service platform.
Background technology
In hotel, industry prior art is that each hotel voluntarily purchases guest room consumer products at one's own expense, and marketing method is Gu
Made the rounds of the wards after objective use and adjust product expense, efficiency is low, part commodity stocks overstocks, wasted.
Commodity safeguard that human cost is high under prior art, are completely dependent on artificial operation, reliability and cost performance are low.
Under prior art, the optional content of product is relatively simple, is only information and production that all consumers provide unification
Product, the product and the information content of the customization that lacks individuality are supplied to consumer.
The content of the invention
To solve above-mentioned technical problem：The application proposes a kind of hotel guest-room self-service platform, including backstage high in the clouds clothes
Business device, reception counter of hotel WEB administration pages, guest room self-service equipment body, the guest room self-service equipment body are arranged on
In multiple rooms in multiple hotels；The guest room self-service equipment body includes LCDs, storing bin, the storing bin
For storing commodity, room user can choose the commodity with self-service；The reception counter of hotel WEB administration pages recognize room user
Information of checking in, and upload backstage cloud server, the backstage cloud server is used by room described in data analysis
Family information, pushes the information related to room user and is shown to LCDs progress customized information.
Described hotel guest-room self-service platform, wherein, the reception counter of hotel WEB administration pages identification room user's
Information of checking in includes：Reception counter of hotel manual input-mode and automatic reading input mode, the reception counter of hotel are manually entered
Mode is managed by information of checking in of the reception counter of hotel operation personnel according to reception counter of hotel by the reception counter of hotel WEB
The page, chooses or inputs correlation and move in personnel characteristics' information, the automatic end that uploads onto the server after the completion of input；
The automatic reading input mode：The ID card information that the reception counter of hotel WEB administration pages are directly connected to foreground is read
Input equipment, automatic data collection sex, age, the local or other places information related to identity card, then uploads to backstage high in the clouds clothes
Business device.
Described hotel guest-room self-service platform, wherein, the customized information show including：Server end operation group
Team artificially collect input and fresh information, in units of hotel, input city residing for the hotel, main commercial circle, the tourism in location,
At least one exhibition, traffic, Weather information；
Then customized information customized push algorithm is carried out：The backstage cloud server enters according to the collection result of data above
Row analysis, with reference to local tourism, exhibition, transport information, it is automatic calculate push after matching and meet resident family's age, Gender characteristics carry
Show that information or advertisement are shown to the LCDs.
Described hotel guest-room self-service platform, wherein, the customized information show including：It is accurate in special time
Introduction and the advertising message of Related product are played, after user's barcode scanning pays the success of some Quick Response Code, background server is being sent
Corresponding information play instruction can be sent while opening door instruction, LCDs is played the related product of display detailed
Illustrate introduction, corresponding product advertising related information.
Described hotel guest-room self-service platform, wherein, the guest room self-service equipment body detects guest room plug-in card
The insertion of the power taking card of power taking is started.
Described hotel guest-room self-service platform, wherein, the guest room self-service equipment body also includes communication mould
Block, is communicated by the communication module every the fixed cycle to backstage cloud server, for whether reporting body running status
Normally.
Described hotel guest-room self-service platform, wherein, the guest room self-service equipment body also includes：Liquid crystal
Display screen, commodity storing bin, electromagnetic controlled door lock, power module, main control board, the two-dimension code label of commodity, service button, dimension
Button is protected, the LCDs is arranged on the upside of the commodity storing bin, the top surface formation ladder with the commodity storing bin.
Described hotel guest-room self-service platform, wherein, the LCDs is used for display of commodity state, can be real-time
Relevant information is pushed, the relevant information includes at least one of word, picture, audio, video content.
Described hotel guest-room self-service platform, wherein, the relevant information is obtained by communication module from server,
According at least one city position, temporal information, the sex of guest room user's register information offer, age, native place where hotel
Information, the server by data analysis so as to accomplish to push appropriate information on services and advertisement, according to different time sections
And different guest room users are customized push.
Described hotel guest-room self-service platform, wherein, the commodity storing bin includes big warehousing storehouse and small warehousing storehouse,
For placing different size of commodity, big door and small door, the big storehouse are set respectively on big warehousing storehouse and small warehousing storehouse
The two-dimension code label of the commodity is set outside door and small door.
The present invention is using based on internet operation platform.Commodity of being charged in all guest rooms for joining hotel have platform system
One buying.Real-time sale data management delivery and stock according to hotel, efficiency of operation are high, it is ensured that stock is reasonable.
The terminal device run in every room under platform operation, can send to backstage runtime server in real time or regularly
The information such as the machine operation conditions, the distribution state of commodity, backorder status, operational efficiency is high, saves operation human cost.
The present invention carries out the big data analysis of science according to the data accumulated during the terminal device operation of guest room, so that
Various product and information service can be provided：Can the self-service a variety of commodity at one's own expense of consumption, free mobile phone charging service, information on services
With the reception and broadcasting of advertising message.Improve user and hotel, the viscosity of equipment.Lift the technology sense and consumption body in hotel
Test.
The key point and creation point of the present invention：
1st, checking out the stand-by period for hotel customer is saved：Commodity are consumed by the machine Self-Service at one's own expense in guest room, and Hotel Customer is moved back
Directly settle accounts and check out on foreground during room, it is not necessary to wait waiter to be settled accounts after making the rounds of the wards again, save Customer waiting time.
2nd, hotel staff is saved to make the rounds of the wards manually：Commodity are paid into after being consumed by the machine Self-Service at one's own expense
Work(, hotel is saved artificial without specially arranging personnel to rush to make the rounds of the wards when customer checks out.
3rd, the privacy of consumer is protected：
It is special in 3.1 guest rooms, it is different from Public Space, it is ensured that the right of privacy of consumer,
When 3.2 customers check out on foreground, respected because that need not make the rounds of the wards so avoiding the awkward and right of privacy；
（For example：Handle when checking out, foreground personnel without making the rounds of the wards again after oral in the presence of all inform that " you have consumed condom xxx members
Etc.）
4th, valuable information on services is provided for customer, it is to avoid the harassing and wrecking of junk information/waste advertisements：
Product of the present invention is according to city position where hotel, temporal information, sex that passenger's check-in information is provided, the age,
The information such as native place, by data analysis so as to accomplishing to push appropriate information on services and advertisement（For example nonlocal passenger is pushed
Traffic restricted driving control, local Tradeshows, cultural heritage, Food Specialties etc.）
5th, happy journey purchase experiences are created for customer：
Root guest room consumption data, analyzed by big data, the high commodity of selected user's favorable comment degree, constantly according to sales data and
Customer's comment information removes adjustment product and information service, makes information or the advertisement pushing of customization of individual character, and personalized
Product introduction and sale.
Brief description of the drawings
Fig. 1 is the application hotel guest-room self-service platform system architecture schematic diagram.
Fig. 2 is the application guest room self-service equipment body construction schematic diagram.
Embodiment
The application is described in further detail below in conjunction with the accompanying drawings, it is necessary to it is pointed out here that, implement in detail below
Mode is served only for that the application is further detailed, it is impossible to be interpreted as the limitation to the application protection domain, the field
Technical staff can make some nonessential modifications and adaptations to the application according to above-mentioned application content.
As shown in figure 1, being the application hotel guest-room self-service platform system architecture schematic diagram.The application proposes a kind of guest
Shop guest room self-service platform, including backstage cloud server, reception counter of hotel WEB administration pages, guest room self-service equipment sheet
Body, the guest room self-service equipment body is arranged in multiple rooms in multiple hotels；The guest room self-service equipment sheet
Body includes LCDs, storing bin, and the storing bin is used to store commodity, and room user can choose the commodity with self-service；
The reception counter of hotel WEB administration pages recognize the information of checking in of room user, and upload backstage cloud server, it is described after
Platform cloud server pushes the information related to room user to the liquid crystal by room user profile described in data analysis
Display screen carries out customized information and shown.
The source mode of 1 personalized customization information needed data is：
1.1 reception counter of hotel manual input-modes：By check in information of the reception counter of hotel operation personnel according to reception counter of hotel,
By hotel's back-stage management software end of the system, choose or input correlation and move in personnel characteristics' information.It is automatic after the completion of input
Upload onto the server end.
1.2 automatic reading input modes：Hotel's back-stage management software end of the system is directly connected to the identity card letter on foreground
Breath reads input equipment or software.The information such as automatic data collection sex, age, local other places, then upload to the service of the system
Device end.
1.3 server ends operation team artificially collects input and fresh information, in units of hotel, inputs the institute of hotel
Locate city, main commercial circle, the tourism in location, exhibition, traffic, Weather information etc.,
2nd, customized information customized push algorithm：Server is analyzed according to the collection result of data above, with reference to local trip
Trip, exhibition, transport information etc., it is automatic to calculate prompt message or the advertisement that the features such as meeting resident family's age, sex is pushed after matching.
3rd, special time accurately plays introduction and the advertising message of Related product, and the present invention is by information display screen function and certainly
Help both service functions tight association of selling goods, when user's barcode scanning pay some Quick Response Code success after, background server send beat
Storehouse door opening can send corresponding information play instruction while instruction, information display screen is played the related product of display specifically
The related informations such as bright introduction, corresponding product advertising.
Advertisement before customer consumption is guiding, user has detailed advertising introduction or function introduction after purchase, purchase after understanding,
Lift consumption experience.
Described hotel guest-room self-service platform, wherein, the customized information show including：It is accurate in special time
Introduction and the advertising message of Related product are played, after user's barcode scanning pays the success of some Quick Response Code, background server is being sent
Corresponding information play instruction can be sent while opening door instruction, LCDs is played the related product of display detailed
Illustrate introduction, corresponding product advertising related information.
Described hotel guest-room self-service platform, wherein, the guest room self-service equipment body detects guest room plug-in card
The insertion of the power taking card of power taking is started.Using guest room plug-in card way to take power, be powered start together with other electrical equipment in guest room,
Terminal is powered after start in guest room every a bit of time（Several seconds to a few minutes）The data that will be sent to server, for reporting
Whether normal accuse the machine running status, after device end judges that the normal operation of the terminal device is reached the standard grade, the terminal is then activated automatically and is set
Standby upper door Quick Response Code, now user could barcode scanning pay successfully.
Described hotel guest-room self-service platform, wherein, the guest room self-service equipment body also includes communication mould
Block, is communicated by the communication module every the fixed cycle to backstage cloud server, for whether reporting body running status
Normally.
It is illustrated in figure 2 the application guest room self-service equipment body construction schematic diagram.The self-service clothes of described hotel guest-room
Business platform, wherein, the guest room self-service equipment body also includes：LCDs 1, service/safeguard that button 2,3 USB fill
Electricity output mouthful, commodity storing bin includes warehousing storehouse（It is small）4th, warehousing storehouse（Greatly）5, the warehousing storehouse（It is small）4th, warehousing storehouse（Greatly）5 pairs
The door answered（It is small）7th, door（Greatly）8th, electromagnetic controlled door lock 6, equipment cabinets shell 9, power module, main control board（In Fig. 2
It is not shown）, the two-dimension code label 10 of commodity, cashless transactions module, safe and convenient., the LCDs is arranged on described
On the upside of commodity storing bin, the top surface formation ladder with the commodity storing bin.
Described hotel guest-room self-service platform, wherein, the LCDs is used for display of commodity state, can be real-time
Relevant information is pushed, the relevant information includes at least one of word, picture, audio, video content.
Described hotel guest-room self-service platform, wherein, the relevant information is obtained by communication module from server,
According at least one city position, temporal information, the sex of guest room user's register information offer, age, native place where hotel
Information, the server by data analysis so as to accomplish to push appropriate information on services and advertisement, according to different time sections
And different guest room users are customized push.
Described hotel guest-room self-service platform, wherein, the commodity storing bin includes big warehousing storehouse and small warehousing storehouse,
For placing different size of commodity, big door and small door, the big storehouse are set respectively on big warehousing storehouse and small warehousing storehouse
The two-dimension code label of the commodity is set outside door and small door.
The present invention is using based on internet operation platform.Commodity of being charged in all guest rooms for joining hotel have platform system
One buying.Real-time sale data management delivery and stock according to hotel, efficiency of operation are high, it is ensured that stock is reasonable.
The terminal device run in every room under platform operation, can send to backstage runtime server in real time or regularly
The information such as the machine operation conditions, the distribution state of commodity, backorder status, operational efficiency is high, saves operation human cost.
The present invention carries out the big data analysis of science according to the data accumulated during the terminal device operation of guest room, so that
Various product and information service can be provided：Can the self-service a variety of commodity at one's own expense of consumption, free mobile phone charging service, information on services
With the reception and broadcasting of advertising message.Improve user and hotel, the viscosity of equipment.Lift the technology sense and consumption body in hotel
Test.
The key point and creation point of the present invention：
1st, checking out the stand-by period for hotel customer is saved：Commodity are consumed by the machine Self-Service at one's own expense in guest room, and Hotel Customer is moved back
Directly settle accounts and check out on foreground during room, it is not necessary to wait waiter to be settled accounts after making the rounds of the wards again, save Customer waiting time.
2nd, hotel staff is saved to make the rounds of the wards manually：Commodity are paid into after being consumed by the machine Self-Service at one's own expense
Work(, hotel is saved artificial without specially arranging personnel to rush to make the rounds of the wards when customer checks out.
3rd, the privacy of consumer is protected：
It is special in 3.1 guest rooms, it is different from Public Space, it is ensured that the right of privacy of consumer,
When 3.2 customers check out on foreground, respected because that need not make the rounds of the wards so avoiding the awkward and right of privacy；
（For example：Handle when checking out, foreground personnel without making the rounds of the wards again after oral in the presence of all inform that " you have consumed condom xxx members
Etc.）
4th, valuable information on services is provided for customer, it is to avoid the harassing and wrecking of junk information/waste advertisements：
Product of the present invention is according to city position where hotel, temporal information, sex that passenger's check-in information is provided, the age,
The information such as native place, by data analysis so as to accomplishing to push appropriate information on services and advertisement（For example nonlocal passenger is pushed
Traffic restricted driving control, local Tradeshows, cultural heritage, Food Specialties etc.）
5th, happy journey purchase experiences are created for customer：
Root guest room consumption data, analyzed by big data, the high commodity of selected user's favorable comment degree, constantly according to sales data and
Customer's comment information removes adjustment product and information service, makes information or the advertisement pushing of customization of individual character, and personalized
Product introduction and sale.
Claims (10)
1. a kind of hotel guest-room self-service platform, it is characterised in that：Managed including backstage cloud server, reception counter of hotel WEB
The page, guest room self-service equipment body, the guest room self-service equipment body are arranged in multiple rooms in multiple hotels；
The guest room self-service equipment body includes LCDs, storing bin, and the storing bin is used to store commodity, room user
The commodity can be chosen with self-service；The reception counter of hotel WEB administration pages recognize the information of checking in of room user, and upload
Backstage cloud server, the backstage cloud server is pushed and room user by room user profile described in data analysis
Related information carries out customized information to the LCDs and shown.
2. hotel guest-room self-service platform as claimed in claim 1, it is characterised in that：The reception counter of hotel WEB management pages
The information of checking in of face identification room user includes：Reception counter of hotel manual input-mode and automatic reading input mode, it is described
Reception counter of hotel manual input-mode is by check in information of the reception counter of hotel operation personnel according to reception counter of hotel, by described
Reception counter of hotel WEB administration pages, choose or input correlation and move in personnel characteristics' information, uploaded onto the server automatically after the completion of input
End；
The automatic reading input mode：The ID card information that the reception counter of hotel WEB administration pages are directly connected to foreground is read
Input equipment, automatic data collection sex, age, the local or other places information related to identity card, then uploads to backstage high in the clouds clothes
Business device.
3. hotel guest-room self-service platform as claimed in claim 1, it is characterised in that：The customized information display bag
Include：Server end operation team artificially collects input and fresh information, in units of hotel, inputs city, master residing for the hotel
Want at least one commercial circle, the tourism in location, exhibition, traffic, Weather information；
Then customized information customized push algorithm is carried out：The backstage cloud server enters according to the collection result of data above
Row analysis, with reference to local tourism, exhibition, transport information, it is automatic calculate push after matching and meet resident family's age, Gender characteristics carry
Show that information or advertisement are shown to the LCDs.
4. hotel guest-room self-service platform as claimed in claim 1, it is characterised in that：The customized information display bag
Include：Introduction and the advertising message of Related product are accurately played in special time, after user's barcode scanning pays the success of some Quick Response Code,
Background server can send corresponding information play instruction while sending and opening door instruction, play LCDs aobvious
Show that the product of correlation describes introduction, corresponding product advertising related information in detail.
5. hotel guest-room self-service platform as claimed in claim 1, it is characterised in that：The guest room self-service equipment sheet
The insertion that the power taking card of guest room plug-in card power taking is surveyed in physical examination is started.
6. hotel guest-room self-service platform as claimed in claim 1, it is characterised in that：The guest room self-service equipment sheet
Body also includes communication module, is communicated by the communication module every the fixed cycle to backstage cloud server, for reporting this
Whether running body state is normal.
7. hotel guest-room self-service platform as claimed in claim 6, it is characterised in that：The guest room self-service equipment sheet
Body also includes：LCDs, commodity storing bin, electromagnetic controlled door lock, power module, main control board, the Quick Response Code of commodity
Label, service button, safeguards button, and the LCDs is arranged on the upside of the commodity storing bin, with the commodity storing
The top surface formation ladder in storehouse.
8. hotel guest-room self-service platform as claimed in claim 7, it is characterised in that：The LCDs is used to show
Condition of merchandise, can real time propelling movement relevant information, the relevant information includes at least one of word, picture, audio, video content.
9. hotel guest-room self-service platform as claimed in claim 8, it is characterised in that：The relevant information is by communicating mould
Block is obtained from server, the sex that is provided according to city position, temporal information, guest room user's register information where hotel, the age,
The information of at least one native place, the server by data analysis so as to accomplish to push appropriate information on services and advertisement,
Push is customized according to different time sections and different guest room users.
10. hotel guest-room self-service platform as claimed in claim 7, it is characterised in that：The commodity storing bin includes big
Warehousing storehouse and small warehousing storehouse, for placing different size of commodity, big door is set on big warehousing storehouse and small warehousing storehouse respectively
With small door, the two-dimension code label of the commodity is set outside the big door and small door.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710569268.0A CN107274306A (en) | 2017-07-13 | 2017-07-13 | A kind of hotel guest-room self-service platform |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710569268.0A CN107274306A (en) | 2017-07-13 | 2017-07-13 | A kind of hotel guest-room self-service platform |
Publications (1)
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| CN107274306A true CN107274306A (en) | 2017-10-20 |
Family
ID=60072916
Family Applications (1)
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| CN201710569268.0A Pending CN107274306A (en) | 2017-07-13 | 2017-07-13 | A kind of hotel guest-room self-service platform |
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| CN107608274A (en) * | 2017-10-23 | 2018-01-19 | 江西爱越智能科技有限公司 | A kind of wisdom hotel guest room controls Internet of things system |
| CN108183953A (en) * | 2017-12-28 | 2018-06-19 | 深圳市卡卡信息科技有限公司 | A kind of intelligent Service method and system |
| CN108800910A (en) * | 2018-09-07 | 2018-11-13 | 梁永明 | A kind of dryer, ad system and advertising method that band special advertisement in hotel's plays |
| CN112652106A (en) * | 2019-10-10 | 2021-04-13 | 杭州海康威视数字技术股份有限公司 | Entrance guard management system for registering check-in place |
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| CN112652106A (en) * | 2019-10-10 | 2021-04-13 | 杭州海康威视数字技术股份有限公司 | Entrance guard management system for registering check-in place |
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Application publication date: 20171020 |