CN106529822A - Intelligent restaurant management method and system - Google Patents
Intelligent restaurant management method and system Download PDFInfo
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- CN106529822A CN106529822A CN201611047319.5A CN201611047319A CN106529822A CN 106529822 A CN106529822 A CN 106529822A CN 201611047319 A CN201611047319 A CN 201611047319A CN 106529822 A CN106529822 A CN 106529822A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0633—Workflow analysis
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
Abstract
The invention relates to an intelligent restaurant management method and system. The method includes the following steps: food ordering information of a user is transmitted to an application server through a user terminal, and the food ordering information at least includes selected dish information, remark information, dining time and a dining position; and the application server processes the food ordering information, sends processed food ordering information to a receiving unit, and a kitchen and a storehouse complete dish processing according to received information of the receiving unit, and dishes are transferred to the designated position in the food ordering information through a dish transfer unit. The intelligent restaurant management method provided by the invention can provide services such as self-service food ordering and settlement for users, avoids the circumstances of ordering errors and delivery errors caused by human factors, improves the degree of satisfaction of users, and enhances competitiveness of an enterprise.
Description
Technical field
The present invention relates to communicate and automatic field, more particularly to a kind of intelligent dining room management method and system.
Background technology
With the gradually quickening of the step of modernization, requirement more and more higher of the people to quality of the life, due to catering industry
Particularity, the time of people's dining compares concentrations, in the face of a large amount of customers while situation about having dinner, traditional catering industry is
The fast pace demand of people cannot increasingly be met, at present, existing dining room management is typically responsible for ordering, is passed dish by waiter
And clearing, by rear kitchen personal management raw material, this traditional dining room management mode is very inflexible, on the one hand needs a lot
Personnel are providing service, and easily cause the problems such as wrong dish, vegetable are not to one's taste, vegetable is sold out and do not found ahead of time, so as to
Cause consumer discontented, affect the benefit managed, on the other hand, cause a large amount of useless times such as wait, clearing wait of ordering
Waste, affect Consumer's Experience, and cannot timely collect vegetable sales volume and obtain customer experience feedback of the information, it is impossible to make operation
Based on person grasps enough data, in good time adjustment marketing strategy, therefore, need a kind of new technological means, Neng Goujie badly
The human cost in province dining room, while improving operating efficiency, lifting the quality of service.
The content of the invention
The present invention provides a kind of intelligent dining room management method and system, to solve above-mentioned technical problem.
The technical scheme that the present invention solves above-mentioned technical problem is as follows：A kind of intelligent dining room management method, including
A. pass through user terminal by the information transfer of ordering of consumer entering to application server, it is described to order information at least
Including selected dish information, remark information, meal time information and dining positional information；
B. application server is processed to the information of ordering, and by process after the information of ordering send single to receiving
Unit, rear kitchen and storehouse carry out vegetable processing according to the information of ordering after the process of the reception of receiving unit；
C., after vegetable is machined, vegetable is sent to into the corresponding dining position ordered in information by passing menu unit.
On the basis of above-mentioned technical proposal, the present invention can also do following improvement.
Further, call information, dinner cost settlement information and the evaluation information to experience of having dinner are sent by user terminal,
Application server receives evaluation information, and periodically automatically generates analysis report, while consumer characteristic's information is produced, it is described
Consumer characteristic's information is generated according to consumer history's evaluation information statistics, is needed including its corresponding specific taste requirements or service
Ask, application server is collected consumer evaluation and suggestion and stored, periodically produce analysis report and give dining room manager, evaluate when
When consumer consumes again, can transfer and evaluate, there is provided service recommendations report is referred to for dining room manager and attendant,
By evaluation of the user to experience of having dinner, can pinpoint the problems in time, the deficiency in perfect service.
Further, the application server sends task assignment information to management terminal, so as to holding for the management terminal
The person of having performs the corresponding task of the task assignment information, and the management terminal is multiple, can make service by management terminal
Personnel, equilibrium share task, pinpoint the problems in time, there is provided service.
Further, stock's material consumption is recorded by storehouse logging modle and is sent to application server, work as materials in storage
When quantity reaches default threshold value, application server produces early warning information and generates suggestion and gets the raw materials ready inventory, sends to corresponding pipe
Reason terminal.Provide for a rainy day, can effectively avoid vegetable from selling out and do not do sth. in advance the problems such as finding and cause consumer to be discontented with.
Further, it is provided for connecting the interface unit of third party device, the third party device includes automatic cooking mould
The automatic cleaning module of block, tableware and/or automated cleaning module, after detector unit judges that dining terminates, send to application server
Dining table cleans information, and application server sends task assignment information to corresponding management terminal or corresponding third party device,
Clearance time is saved, is improved in the unit interval, the number of having dinner in dining room, so as to increase dining room income.
Correspondingly, the present invention also provides a kind of intelligent restaurant management systems, including
User terminal, for receiving the information of ordering described in information transmission of ordering of consumer entering, the information of ordering
At least include selecting dish information, remark information, meal time information and dining positional information,
Application server, for processing to the information of ordering, and by process after the information of ordering send to reception
Unit, rear kitchen and storehouse carry out vegetable processing according to the information of ordering after the process of the reception of receiving unit,
Receiving unit, carries out vegetable processing according to the information of ordering after the process for receiving for rear kitchen and storehouse,
Menu unit is passed, after machining for vegetable, vegetable the corresponding dining position ordered in information is sent to into.
Further, also experience of having dinner is evaluated for consumer including evaluation unit, and according to the evaluation letter for receiving
Breath periodically automatically generates analysis report.Collect consumer evaluation and suggestion and store, periodically produce analysis report and manage to dining room
Reason person, when ratings consumers are consumed again, can transfer and evaluate, there is provided service recommendations report for dining room manager and
Attendant refers to, and by evaluation of the user to experience of having dinner, can pinpoint the problems in time, the deficiency in perfect service.
Further, also including management terminal, the application server is provided with task dispatch module, and the task assigns mould
Block sends task assignment information to management terminal, so that the holder of the management terminal performs the task assignment information correspondence
Task, the management terminal is for multiple.Attendant, equilibrium can be made to share task by management terminal, find in time to ask
Topic, there is provided service.
Further, also work as storehouse including storehouse logging modle for recording stock's material consumption and being sent to application server
When depositing material quantity and reaching default threshold value, application server produces early warning information and generates suggestion and gets the raw materials ready inventory, sends to right
Answer the management terminal of attendant.Provide for a rainy day, can effectively avoid vegetable from selling out and do not find ahead of time and cause consumer
Discontented the problems such as.
Further, also include
Detector unit, for detecting whether user has dinner end, the detector unit is connected with application server,
Interface unit, for connecting third party device, the third party device includes that automatic cooking module, tableware are automatically clear
Mold cleaning block and/or automated cleaning module,
After judging that dining terminates, dining table being sent to application server and cleaning information, task is assigned to by application server
The management terminal of corresponding attendant or corresponding third party device.Clearance time is saved, is improved in the unit interval, dining room
Have dinner number, so as to increase dining room income.
The invention has the beneficial effects as follows：Intelligent dining room management method and system in the present invention, can provide the user
Self-help ordering, clearing etc. are serviced, and user selectes vegetable, typing regardless of whether menu can be browsed on service terminal to shop
The information such as taste requirements, meal time and dining position, it is convenient and swift, to exercise effective, ordered by self-oriented, automation is sent
Meal, substantially increases the efficiency of serving the meals in dining room, it is to avoid due to the human factor wrong meal of point for causing, the situation for sending wrong meal, improve
The satisfaction of user, strengthens the competitiveness of enterprise.
Description of the drawings
Fig. 1 is schematic flow sheet of the present invention；
Fig. 2 is schematic structural view of the invention.
Specific embodiment
The principle and feature of the present invention are described below in conjunction with accompanying drawing, example is served only for explaining the present invention, and
It is non-for limiting the scope of the present invention.
As shown in figure 1, the intelligent dining room management method in the present embodiment, including
A. pass through user terminal by the information transfer of ordering of consumer entering to application server, it is described to order information at least
Including selected dish information, remark information, meal time information and dining positional information；
B. application server is processed to the information of ordering, and by process after the information of ordering send single to receiving
Unit, rear kitchen and storehouse carry out vegetable processing according to the information of ordering after the process of the reception of receiving unit；
C., after vegetable is machined, vegetable is sent to into the corresponding dining position ordered in information by passing menu unit.
In the present embodiment, the service such as Self-help ordering, clearing can be carried out by user terminal, user is regardless of whether the shop of arriving
Menu can be browsed on service terminal, the information such as vegetable, typing taste requirements, meal time and dining position are selected, it is excellent
Selection of land, user terminal can adopt the mobile phone of the APP or browsable dining rooms webpage for being provided with dining room offer, panel computer etc. mobile
Equipment, or the equipment of ordering etc. that dining room provides, consumer are selected regardless of whether menu can be browsed on service terminal to shop
Determine the information such as vegetable, typing taste requirements, meal time, dining position, consumer passes through service terminal self-help settlement or exhales
Waiter is made to settle accounts, in the present embodiment, the user for not arriving shop can be so that, by the way of settling accounts before the meal, user be necessary
Shop is arrived before the specified meal time or dinner cost is paid, to shop user, adopting and settle accounts before the meal, it would however also be possible to employ be traditional
Settle accounts after the meal mode, it is preferable that in user terminal, be provided with the seat numbering in dining room, and seat distribution map, user can from
Row selection does not have occupied seat position, and the present embodiment can also collect consumer evaluation's experience by user terminal：Dining
Environment, service response speed, vegetable taste；Dining room improvement idea, application server are collected consumer evaluation and suggestion and are stored,
Periodically produce analysis report and give dining room manager；Consumer characteristic's information produced simultaneously, consumer characteristic's information is according to disappearing
The Information Statistics of the person's of expense history evaluation are generated, including its corresponding specific taste requirements or demand for services, when ratings consumers again
During secondary consumption, transfer and evaluated, there is provided service recommendations report is referred to for dining room manager and attendant.
In the present embodiment, by way of passing the specified location employing that vegetable is sent in the information of ordering by menu unit it is
The mode of aerial dispensing, traditional biography dish mode is typically artificial to be dispensed, and with development scientific and technological in recent years, also has many dining rooms
By the way of robot dispensing, but this means of distribution belongs to ground dispensing, and dining room belongs to the ground of densely populated concentration
Area, in limited small space, using above-mentioned means of distribution, has limitation unavoidably, and there is the possibility that mistake is sent, while
Potential safety hazard is had, the present embodiment arranges dispensing track, rail in dining room overhead by the way of a kind of preferably aerial dispensing
The mechanical arm of orbital motion is provided with road, mechanical arm one end is connected with track, and the other end is provided with dispensing container, by pre-
If motion path and action, biography dish can be carried out in the air, not only technology sense is full, improves the attraction in dining room, may be used also
To avoid the occurrence of mistake from sending, while also saving human cost, potential safety hazard is reduced.
In the present embodiment, user carries out calling by user terminal, dinner cost clearing and experience of having dinner is evaluated,
Application server receives evaluation information, and periodically automatically generates analysis report, operation information of the consumer on service terminal
Application server is uploaded to, application server processes consumer demand information and conversion passes to rear kitchen and storehouse, if
Consumer is consumption (having consumed and has evaluated record) more than secondary, at the same provide service recommendations report supply dining room manager and
Attendant refers to.
In the present embodiment, application server carries out task assignment, the management end by management terminal to attendant
Hold as multiple, and correspond with attendant, manager and attendant can carry out task assignment, letter by management terminal
The management and service work such as breath transmission, is periodically generated dining room operation report (business revenue, vegetable sales volume, consumer groups, consumer satisfaction
Degree and complain suggestion seniority among brothers and sisters etc.) and service analysis report, for example comprising the usage cycles such as restaurant facility, tableware and utilization rate whether
Meet the analysis such as current restaurant service demand, material purchases average periods, manager checks for dining room, it is preferable that management terminal
Using corresponding APP is installed or the equipment such as the mobile phone of webpage, flat board can be can browse through, by record dining room traffic-operating period automatically
And generate report, be that management and migration efficiency adjustment provide data, save management cost, lifted migration efficiency adjustment validity with
It is ageing.
In the present embodiment, stock's material consumption is recorded by storehouse logging modle and is sent to application server, work as storehouse
When depositing material quantity and reaching default threshold value, application server produces early warning information and generates suggestion and gets the raw materials ready inventory, sends to right
Answer the management terminal of attendant.The consumer demand Information procession vegetable that kitchen and storehouse are provided according to application server afterwards, when
When reaching the minimum early warning value of stock, push stock's early warning information and suggestion is got the raw materials ready inventory, it is preferable that can also be by accessing the 3rd
Square interface completes the buying that places an order automatically, it is to avoid the problems such as vegetable is sold out and do not found ahead of time.
In the present embodiment, after judging that dining terminates, dining table being sent to application server and cleaning information, application server will
Task is assigned to the management terminal of corresponding attendant.In the present embodiment, had dinner by detector unit and whether terminated
Judgement, detector unit can be with by the way of video monitoring, it would however also be possible to employ the technological means such as infrared sensing, thermal imaging is come real
It is existing, in this way, can find that dining terminates in time, be particularly well-suited to large-scale, or superhuge dining room, by this side
Formula, can find vacant dining table in the very first time, after being swept to which as early as possible, effectively can improve in the unit interval, dining room
Attendance, so as to improve the economic benefit in dining room.
Correspondingly, the present embodiment also provides a kind of intelligent restaurant management systems, including
User terminal, for receiving the information of ordering described in information transmission of ordering of consumer entering, the information of ordering
At least include selecting dish information, remark information, meal time information and dining positional information,
Application server, for processing to the information of ordering, and by process after the information of ordering send to reception
Unit, rear kitchen and storehouse carry out vegetable processing according to the information of ordering after the process of the reception of receiving unit,
Receiving unit, carries out vegetable processing according to the information of ordering after the process for receiving for rear kitchen and storehouse,
Menu unit is passed, after machining for vegetable, vegetable the corresponding dining position ordered in information is sent to into.
In the present embodiment, also experience of having dinner is evaluated for user including evaluation unit, and according to commenting for receiving
Valency property information cycle automatically generates analysis report.Evaluation unit in the present embodiment is arranged at application server, single by evaluating
Unit sends to user terminal and invites evaluation information, and evaluation unit periodically automatically generates analysis report according to the evaluation information for receiving
Accuse.
In the present embodiment, also including management terminal, the application server is provided with task dispatch module, the task
Dispatch module carries out task assignment by management terminal to attendant, the management terminal be it is multiple, and with attendant one
One correspondence.
In the present embodiment, also including storehouse logging modle, for recording stock's material consumption and being sent to application service
Device, when materials in storage quantity reaches default threshold value, application server produces early warning information and generates suggestion and gets the raw materials ready inventory, sends out
Deliver to the management terminal of corresponding with service personnel.
In the present embodiment, also including detector unit, for detecting whether user has dinner end, the detector unit with should
Being connected with server, after judging that dining terminates, dining table being sent to application server and clean information, task is divided by application server
Send to the management terminal of corresponding attendant.
In the present embodiment, external interface unit is additionally provided with, such as can be passed automatically dish equipment and connect with external third party device
Mouth, automatic cooking apparatus interface, self-help settlement interface, improve system flexibility and expansibility, in the present embodiment, manager and
Attendant's (or even between automatic equipment) can pass through intelligent terminal (corresponding APP is installed or can browse through webpage mobile phone,
The equipment such as flat board) management and services such as task assignment, information transmission work is carried out, it is periodically generated dining room operation report (business revenue, dish
Product sales volume, consumer groups, customer satisfaction and complain suggestion seniority among brothers and sisters etc.) and service analysis report (include restaurant facility, tableware
Whether the analysis such as current restaurant service demand, material purchases average period is met etc. usage cycles and utilization rate) manage for dining room
Person checks, it is preferable that be additionally provided with authentication server, and authentication server is connected with application server, for intervention application clothes
The user of business device carries out rights management, such as gerentocratic authority is reported to receive, check Consumer's Experience report, dining room operation
The information such as accuse, and attendant can not then check above- mentioned information, generic services personnel only have and receive application server and assign to appoint
The authority of business, in this way, it is possible to achieve Each performs its own functions, management is orderly, in addition, application server is provided with security protection
Software, to ensure application server safe and stable operation, while protecting data security schedule backup data.
The foregoing is only presently preferred embodiments of the present invention, not to limit the present invention, all spirit in the present invention and
Within principle, any modification, equivalent substitution and improvements made etc. should be included within the scope of the present invention.
Claims (10)
1. a kind of intelligent dining room management method, it is characterised in that：Including
A. pass through user terminal by the information transfer of ordering of consumer entering to application server, the information of ordering at least includes
Selected dish information, remark information, meal time information and dining positional information；
B. application server is processed to the information of ordering, and by process after the information of ordering send to receiving unit, after
Kitchen and storehouse carry out vegetable processing according to the information of ordering after the process of the reception of receiving unit；
C., after vegetable is machined, vegetable is sent to into the corresponding dining position ordered in information by passing menu unit.
2. intelligent dining room management method according to claim 1, it is characterised in that：Calling letter is sent by user terminal
Breath, dinner cost settlement information and the evaluation information to experience of having dinner, application server receive evaluation information, and periodically from movable property
Raw analysis report, while producing consumer characteristic's information, consumer characteristic's information is united according to consumer history's evaluation information
Family planning is into including its corresponding specific taste requirements or demand for services.
3. intelligent dining room management method according to claim 2, it is characterised in that：The application server is whole to management
End transmission task assignment information, so that the holder of the management terminal performs the corresponding task of the task assignment information, institute
It is multiple to state management terminal.
4. intelligent dining room management method according to claim 3, it is characterised in that：By storehouse logging modle record storehouse
Deposit material consumption and be sent to application server, when materials in storage quantity reaches default threshold value, application server produces pre-
Alarming information simultaneously generates suggestion and gets the raw materials ready inventory, sends to corresponding management terminal.
5. intelligent dining room management method according to claim 3, it is characterised in that：It is provided for connecting third party device
Interface unit, the third party device includes the automatic cleaning module of automatic cooking module, tableware and/or automated cleaning module,
After detector unit judges that dining terminates, dining table being sent to application server and cleaning information, application server is by task assignment information
Send to corresponding management terminal or corresponding third party device.
6. a kind of intelligent restaurant management systems, it is characterised in that：Including
User terminal, it is for receiving the information of ordering described in information transmission of ordering of consumer entering, described to order information at least
Including selected dish information, remark information, meal time information and dining positional information,
Application server, for processing to the information of ordering, and by process after the information of ordering send to receiving unit,
Kitchen and storehouse carry out vegetable processing according to the information of ordering after the process of the reception of receiving unit afterwards,
Receiving unit, carries out vegetable processing according to the information of ordering after the process for receiving for rear kitchen and storehouse,
Menu unit is passed, after machining for vegetable, vegetable the corresponding dining position ordered in information is sent to into.
7. intelligent restaurant management systems according to claim 6, it is characterised in that：Also include evaluation unit, for disappearing
Expense person is evaluated to experience of having dinner, and periodically automatically generates analysis report according to the evaluation information for receiving.
8. intelligent restaurant management systems according to claim 7, it is characterised in that：Also include management terminal, it is described to answer
Server is provided with task dispatch module, the task dispatch module sends task assignment information to management terminal, with toilet
The holder for stating management terminal performs the corresponding task of the task assignment information, and the management terminal is multiple.
9. intelligent restaurant management systems according to claim 7, it is characterised in that：Also include storehouse logging modle, use
In recording stock's material consumption and being sent to application server, when materials in storage quantity reaches default threshold value, application service
Device produces early warning information and generates suggestion and gets the raw materials ready inventory, sends to the management terminal of corresponding with service personnel.
10. intelligent restaurant management systems according to claim 7, it is characterised in that：Also include
Detector unit, for detecting whether user has dinner end, the detector unit is connected with application server,
Interface unit, for connecting third party device, the third party device includes that automatic cooking module, tableware clean mould automatically
Block and/or automated cleaning module,
After judging that dining terminates, dining table being sent to application server and cleaning information, task is assigned to correspondence by application server
Attendant management terminal or corresponding third party device.
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| CN201611047319.5A CN106529822A (en) | 2016-11-24 | 2016-11-24 | Intelligent restaurant management method and system |
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| CN201611047319.5A CN106529822A (en) | 2016-11-24 | 2016-11-24 | Intelligent restaurant management method and system |
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| CN108038800A (en) * | 2017-12-19 | 2018-05-15 | 叶天森 | A kind of intelligence provides catering system and method |
| CN108305414A (en) * | 2018-01-19 | 2018-07-20 | 口碑(上海)信息技术有限公司 | Dining room automatic settlement method and system, intelligent restaurant |
| CN108447007A (en) * | 2018-05-09 | 2018-08-24 | 安徽老乡鸡餐饮有限公司 | A kind of cafeteria's service system |
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| CN109299964A (en) * | 2018-07-24 | 2019-02-01 | 上海常仁信息科技有限公司 | A kind of shops's passenger flow analysing statistical system and method |
| CN109409656A (en) * | 2018-09-17 | 2019-03-01 | 浙江智飨科技有限公司 | Intelligent dining room |
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| CN113469770A (en) * | 2020-03-31 | 2021-10-01 | 珠海优特智厨科技有限公司 | Order information processing method, device, equipment and computer readable storage medium |
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| CN114997857A (en) * | 2022-08-08 | 2022-09-02 | 小白智能科技（长春）股份有限公司 | Robot for dining room table top to finish dining service and control method thereof |
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