CN111507800A - Fast food scheduling method, device and system - Google Patents

Fast food scheduling method, device and system Download PDF

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Publication number
CN111507800A
CN111507800A CN202010303380.1A CN202010303380A CN111507800A CN 111507800 A CN111507800 A CN 111507800A CN 202010303380 A CN202010303380 A CN 202010303380A CN 111507800 A CN111507800 A CN 111507800A
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meal
automatic
equipment
meal taking
target order
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谭德卫
李卓雄
梁文校
巫胜强
陈秀芳
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Guangdong Zhiyuan Robot Technology Co Ltd
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Guangdong Zhiyuan Robot Technology Co Ltd
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • G06Q30/0601Electronic shopping [e-shopping]
    • G06Q30/0633Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635Processing of requisition or of purchase orders
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10Services
    • G06Q50/12Hotels or restaurants

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Abstract

The embodiment of the application provides a fast food scheduling method, a fast food scheduling device and a fast food scheduling system, wherein the fast food scheduling method comprises the following steps: acquiring the state of an automatic meal taking port; if the automatic meal taking port is not empty, determining that a meal plate is placed on the automatic meal taking port; acquiring the identification of the dinner plate, and judging whether the identification of the dinner plate is allocated with an order or not; if the order is not distributed, selecting a first target order from the order queue, distributing the first target order to the automatic meal taking port, and sending a distribution result to the automatic equipment; and receiving a signal that the automatic equipment completes tray loading, updating the state of the first target order to be a state of waiting for taking a meal, and sending a notification signal through meal taking reminding equipment. The method can improve the intelligent degree of the fast food restaurant and improve the dining experience of customers.

Description

Fast food scheduling method, device and system
Technical Field
The application relates to the technical field of information processing, in particular to a fast food scheduling method, a fast food scheduling device and a fast food scheduling system.
Background
Although the information technology is rapidly developed, the fast food restaurant which is the mainstream in the market still uses the traditional business model. Traditional fast food restaurants all need manual labor of waiters for ordering dishes, passing dishes, collecting money, calling numbers and the like. This once-run model requires a large number of personnel to be employed to maintain normal business in the store, with a high employment overhead; moreover, if the customer meets a peak time of the passenger flow, the situations of insufficient hands, low serving speed and the like occur, so that the customer feels dissatisfied due to overlong waiting time, and therefore, the intelligent degree of the existing fast food restaurant is low, and the dining experience of the customer is influenced.
Disclosure of Invention
The application provides a fast food scheduling method, a fast food scheduling device and a fast food scheduling system, which can solve the problem.
In a first aspect, the present application provides a fast food scheduling method, including:
acquiring the state of an automatic meal taking port;
if the automatic meal taking port is not empty, determining that a meal plate is placed on the automatic meal taking port;
acquiring the identification of the dinner plate, and judging whether the identification of the dinner plate is allocated with an order or not;
if the order is not distributed, selecting a first target order from the order queue, distributing the first target order to the automatic meal taking port, and sending a distribution result to the automatic equipment;
and receiving a signal that the automatic equipment completes tray loading, updating the state of the first target order to be a state of waiting for taking a meal, and sending a notification signal through meal taking reminding equipment.
With reference to the first aspect, in an optional implementation manner, after the obtaining the status of the automatic meal taking port, the method further includes:
if the automatic meal taking port is empty, determining that no dinner plate is placed at the automatic meal taking port, waiting for receiving a signal that a dinner plate is placed at the automatic meal taking port, and executing the step of acquiring the identification of the dinner plate after receiving the signal that the dinner plate is placed at the automatic meal taking port;
and if the state of the automatic meal taking port is that meal distribution is completed, acquiring the identification of the meal plate corresponding to the automatic meal taking port, inquiring a second target order which is correspondingly distributed according to the identification of the meal plate, updating the state of the second target order to be a state of waiting for meal taking, and informing the customer of meal taking through the meal taking reminding equipment.
With reference to the first aspect, in an optional implementation manner, the allocation result includes a correspondence between the first target order and the automatic meal taking port, dish information of the first target order, and storage area information of the thermal insulation cabinet corresponding to the dish information of the first target order.
With reference to the first aspect, in an optional implementation, the method further includes:
acquiring binding information sent by terminal equipment, wherein the binding information comprises the binding relationship between the identification of the service plate and a third target order;
sending a dinner plate release command to the automatic equipment to enable the automatic equipment to send the dinner plate to an outlet of a manual dinner taking port;
and when the dinner plate reaches the outlet of the manual meal taking port, receiving a signal of finishing the release of the dinner plate of the automatic equipment, updating the state of the third target order into a state of waiting for meal taking, and sending a notification signal through the meal taking reminding equipment.
With reference to the first aspect, in an optional implementation manner, if payment credential information of a target order sent by a meal taking device in response to an identification operation on a meal taking code is received, the target order is updated to be in a meal taking state, where the meal taking code is used to record the payment credential information corresponding to the target order, and the target order is a first target order/a second target order/a third target order.
With reference to the first aspect, in an optional implementation, the method further includes:
and recording the inventory information and the storage area information of each dish in each heat preservation cabinet.
In a second aspect, the present application provides a fast food scheduling system, the system comprising:
the scheduling device is used for acquiring the state of the automatic meal taking port, determining that a meal plate is placed at the automatic meal taking port if the state of the automatic meal taking port is not empty, acquiring the identifier of the meal plate, and judging whether the identifier of the meal plate is allocated with an order or not; if the order is not distributed, selecting a target order from the order queue, distributing the target order to the automatic meal taking port, and sending a distribution result to the automatic equipment; receiving a signal that the automatic equipment completes tray loading, updating the state of the target order to be a state of waiting for taking a meal, and sending a notification signal through meal taking reminding equipment;
the automatic equipment is used for receiving the distribution result of the dispatching equipment, completing the dish loading of the dishes in the target order according to the distribution result, and sending a dish loading completion signal to the dispatching equipment after the dish loading of the dishes is completed; and
and the meal taking reminding device is used for sending out a notification signal under the instruction of the scheduling device.
With reference to the second aspect, in an optional implementation, the system further includes:
the ordering device is used for displaying the dish information available for ordering and generating payment information to the ordering server according to payment operation of the customer on the ordered dishes so as to obtain the meal taking code;
the ordering server is used for generating a target order and the meal taking code according to checkout information sent by the ordering equipment and sending the meal taking code to the scheduling equipment, wherein the meal taking code is used for recording payment voucher information corresponding to the target order; and
the meal taking equipment is used for identifying the meal taking code when a customer uses the meal taking code to perform code scanning operation, obtaining payment voucher information corresponding to the target order and sending the payment voucher information corresponding to the target order to the scheduling equipment;
the scheduling device is further configured to: receiving a target order sent by the ordering server, and adding the target order to the order queue; and updating the target order to be in the food taking state if the payment voucher information corresponding to the target order sent by the food taking equipment in response to the code scanning operation of the food taking code by the customer is obtained.
With reference to the second aspect, in an optional implementation, the system further includes:
MQ communication equipment for realizing the communication between the ordering server and the scheduling equipment, wherein the communication between the ordering server and the scheduling equipment comprises: the ordering system issues one or more of orders, dish returning information, priority information modification and forced meal taking information to the scheduling equipment through the MQ communication equipment.
In a third aspect, the present application provides a scheduling service apparatus, including:
the first acquisition module is used for acquiring the state of the automatic meal taking port;
the first determining module is used for determining that the automatic meal taking port is provided with a meal plate if the state of the automatic meal taking port is not empty;
the first judgment module is used for acquiring the identification of the dinner plate and judging whether the identification of the dinner plate is allocated with an order or not;
the first distribution module is used for selecting a first target order from the order queue and distributing the first target order to the automatic meal taking port if the customer does not distribute the order, and sending a distribution result to the automatic equipment; and
and the first receiving module is used for receiving the signal that the automatic equipment completes the loading, updating the state of the first target order to be a state of waiting for taking the meal, and sending a notification signal through the meal taking reminding equipment.
In a third aspect, the present application provides an electronic device comprising a memory for storing information including program instructions and a processor for controlling execution of the program instructions, characterized in that: which when loaded and executed by a processor, carry out the method described herein.
In a fourth aspect, the present application provides a storage medium comprising a stored program, wherein instructions that, when executed by a device on which the storage medium is located, control the device to perform the above-mentioned method.
It can be understood that the method can automatically acquire the state of the meal taking port, automatically distribute orders for the meal plates, automatically load dishes and automatically remind customers to take meals, the number of the demands of fast food restaurant workers can be greatly reduced, and the automation and intelligence degrees are high.
Drawings
FIG. 1 is a flow chart of a fast food dispatching method according to an embodiment of the present invention;
FIG. 2 is a schematic interface diagram of two kinds of splicing strategies provided in the embodiment of the present invention;
FIG. 3 is an interface diagram of a meal reminder device according to an embodiment of the present invention;
FIG. 4 is a flowchart of a fast food scheduling method according to an embodiment of the present invention;
FIG. 5 is an interface diagram of a kitchen appliance provided in accordance with an embodiment of the present invention;
FIG. 6 is a further interface diagram of a kitchen appliance provided in accordance with an embodiment of the present invention;
FIG. 7 is a block diagram of a fast food dispatching system according to an embodiment of the present invention;
FIG. 8 is an interface diagram of an incubator management apparatus according to an embodiment of the present invention;
fig. 9 is another interface diagram of the thermal cabinet management apparatus according to the embodiment of the present invention.
Detailed Description
The terminology used in the description of the embodiments section of the present application is for the purpose of describing particular embodiments of the present application only and is not intended to be limiting of the present application.
The application provides a fast food scheduling method, a fast food scheduling device and a fast food scheduling system, which can solve the problem that a great amount of labor is consumed by customers during a dining period.
Fig. 1 is a flow chart of an embodiment of the fast food scheduling method of the present application, as shown in fig. 1, the method may include:
and step 101, acquiring the state of the automatic meal taking port.
Step 102: and if the state of the automatic meal taking port is not empty, determining that the automatic meal taking port is provided with a meal plate.
Step 103: and acquiring the identification of the dinner plate, and judging whether the identification of the dinner plate is allocated with an order or not.
Step 104: if the order is not distributed, selecting a first target order from the order queue, distributing the first target order to the automatic meal taking port, and sending a distribution result to the automatic equipment;
step 105: and receiving a signal of completing the loading of the automation equipment, updating the state of the first target order to be a state of waiting for taking the meal, and sending a notification signal through the meal taking reminding equipment to notify a customer of taking the meal.
It can be understood that the method can automatically acquire the state of the meal taking port, automatically distribute orders for the meal plates, automatically load dishes and automatically remind customers to take meals, the number of the demands of fast food restaurant workers can be greatly reduced, and the automation and intelligence degrees are high.
The device executing the process shown in fig. 1 may be disposed in a scheduling device of a fast food restaurant, and is configured to implement scheduling logic of various automation devices, and communicate with a hardware device (e.g., the automation device described above) through a gateway device.
For step 101: and acquiring the state of the automatic meal taking port. Specifically, in the embodiment of the present invention, the fast food restaurant includes a plurality of food taking ports, the food taking ports may be divided into automatic food taking ports and manual food taking ports, wherein the scheduling device polls the states of the automatic food taking ports, the scheduling device polls the states of the automatic food taking ports through a Remote Dictionary service (REDIS) database, and the states of the automatic food taking ports include empty, non-empty, complete catering, and complete food taking 4 states;
wherein, the state is null to indicate: at present, no dinner plate is placed at the automatic dinner taking port;
the state is non-empty indicating: a dinner plate is placed at the automatic dinner taking opening;
the status is catering completed and indicates that: the automatic meal taking port finishes meal preparation, and meal taking can be carried out;
the state is that meal taking is completed: the dish has been removed by the customer.
In the embodiment of the present invention, the identification (i.e., the ID) of the dinner plate in the same automatic meal fetching port within the preset time is unique, and the identification of the dinner plate may be implemented by increasing, that is, the identification of the dinner plate in the same automatic meal fetching port within the preset time increases with time, where the preset time may be one day, two days, and the like, and the embodiment of the present invention does not limit this.
When the state of the automatic meal taking port changes, the hardware device (for example, a meal taking device described later) corresponding to the automatic meal taking port reports the state change to the gateway device, and the gateway device updates the state to the REDIS database.
With respect to step 102: and if the state of the automatic meal taking port is not empty, determining that the automatic meal taking port is provided with a meal plate.
Further, after acquiring the status of the automatic meal taking port, the fast food scheduling method further comprises the following steps:
step 102 a: if the automatic meal taking port is empty, determining that no dinner plate is placed at the automatic meal taking port, waiting for receiving a signal that the automatic meal taking port completes placing of a dinner plate, and executing a step of obtaining an identifier of the dinner plate when the signal that the automatic meal taking port completes placing of the dinner plate is received, namely the step of step 103;
step 102 b: if the automatic meal taking port is in the state of completing meal preparation, acquiring the identification of the meal plate corresponding to the automatic meal taking port, inquiring the second target order correspondingly distributed through the identification of the meal plate, updating the state of the second target order to be in the state of waiting for meal taking, and sending a notification signal through meal taking reminding equipment to notify a customer of taking the meal.
Step 102 c: and if the food taking is finished under the state of the automatic food taking port, finishing the flow.
For step 103: and acquiring the identification of the dinner plate, and judging whether the identification of the dinner plate is allocated with an order or not.
If the order is distributed, sending a distribution result corresponding to the order to the automation equipment, wherein the distribution result comprises the dish information of the order and the storage area information of the thermal insulation cabinet corresponding to the dish information of the order, in colloquial, the dishes corresponding to the order need to be contained in the dinner plate and the positions of the dishes, such as the layer of the thermal insulation cabinet, wherein the order comprises the dish information ordered by the customer.
If no order is allocated, step 104 is entered: if the order is not distributed, selecting a first target order from the order queue, distributing the first target order to the automatic meal taking port, and sending a distribution result to the automatic equipment; step 104 enables automatic matching of the appropriate order from the order queue for assignment to the automatic meal taking port.
The size of the dish in the automatic meal taking port is usually certain, and for example, the dish comprises 4 boxes. The number of serving cells per dish may vary (depending on the dish wrapper), e.g. 1 cell for french fries and 2 cells for convenience. When the automatic meal taking port is allocated with orders, the sum of the total number of the occupied grids of all dishes cannot exceed the maximum number of the grids of the plate, namely 4, of course, in other embodiments, the number of the automatic meal taking ports can be flexibly changed according to actual requirements, for example, 6.
Upon matching the appropriate order (i.e., selecting the first target order), as shown in FIG. 2, the selection of the first target order may be performed using two strategies: the wait for chunking strategy (shown as S40220 in fig. 2) and the fast-speed meal-out strategy are shown as S40221 in fig. 2.
The waiting composition strategy specifically comprises: if some dishes in the order are not in sufficient inventory and the dinner plate is not full, waiting (not sending the order, trying other orders) until the maximum waiting time is reached, and if the maximum waiting time is not met, automatically switching to the fast-speed meal delivery strategy.
The quick meal delivery strategy specifically comprises the following steps: if one dish stock in the order meets the requirement, the meal can be taken, and all dish stocks are not required to meet the requirement to be taken again, for example, 2 dishes, dish A and dish B are in the order A001, the dish A is in stock, and the dish B is not in stock. The wait for a chunking strategy would wait for dish B to be stocked (have a maximum wait time) and then assign 2 dishes to the same serving dish. The quick meal-serving strategy allocates dish a to one dinner plate first, and allocates dish B to another dinner plate when dish B is in stock.
The distribution result comprises the corresponding relation between the first target order and the automatic meal taking port, the dish information of the first target order and the storage area information of the thermal insulation cabinet corresponding to the dish information of the first target order. Generally speaking, the dinner plate corresponding to the first target order needs to contain which dishes, and the position of each dish, for example, which layer of which thermal insulation cabinet. The dispatching equipment sends the distribution result to the automation equipment, and tells the automation equipment which dishes should be distributed at the automatic meal taking port, and each dish goes to which layer of the heat preservation cabinet to be taken. The precondition requires that the thermal insulation cabinet is in a normal state (online, automatic and non-abnormal) and is stored in the thermal insulation cabinet.
The automatic equipment is automatic machine equipment, such as a robot, and it can be understood that a fast food restaurant distributes tasks to the automatic machine equipment by integrating the automatic machine equipment, so that the automatic equipment can automatically complete dish loading of dishes, time for restaurant workers to prepare the dishes is greatly reduced, and meal preparation efficiency is improved.
It should be appreciated that, in the embodiment of the present invention, before, after, or simultaneously with the dispatching device sending the allocation result to the automation device, the status of the first target order needs to be updated to the ready-to-eat status.
For step S105: and receiving a signal of completing the loading of the automation equipment, updating the state of the first target order to be a state of waiting for taking the meal, and sending a notification signal through the meal taking reminding equipment to notify a customer of taking the meal. Specifically, tray loading operation on the dinner plate can be realized through the automatic equipment, and the tray loading operation specifically includes that the dishes corresponding to the dish information on the first target order matched with the dinner plate are placed on the dinner plate.
In one or more embodiments of the present invention, the fast food scheduling method further includes:
acquiring binding information sent by the terminal equipment, wherein the binding information comprises the binding relationship between the identification of the service plate and the third target order;
sending a dinner plate release command to the automatic equipment to send the dinner plate to the outlet of the dinner taking port;
when the dinner plate reaches the outlet of the dinner taking port, a signal of completion of tray loading of the automatic equipment is received, the state of the third target order is updated to be a state of waiting for taking the dinner, and a notice signal is sent out through the dinner taking reminding equipment to notify a customer of taking the dinner.
In the scenes of peak time of eating or fault conditions of an automatic meal taking port and the like, order processing can be carried out through the manual meal taking port, in the scenes, matching of an order and a meal plate is realized on kitchen equipment (such as the terminal equipment, terminal equipment such as a tablet personal computer) through kitchen service personnel, the kitchen service personnel transfer one or more orders in an order queue to a certain or some manual meal taking ports through the kitchen equipment and generate binding information to scheduling equipment. After the kitchen service personnel have prepared the dish according to the dish detail in the order that shifts to the manual work and get meal mouthful, place the manual work and get meal mouthful entrance with the dinner plate, and the scheduling equipment is sent the sign of dinner plate to the automation equipment, and the scheduling equipment sends the dinner plate and lets go the order to automation equipment for automation equipment sends this dinner plate to the manual work and gets meal mouthful exit, and automation equipment reports this manual work and gets the signal that meal mouthful dinner plate let go and accomplish. And after receiving the signal of the completion of the release of the dinner plate, the scheduling equipment updates the corresponding order state into a state of waiting for taking the dinner plate, and informs the customer of taking the dinner plate through the dinner plate taking reminding equipment.
The meal taking reminding device can remind the customer of taking the meal in a visual and/or auditory way. Get meal reminding device and can be for setting up display screen or the voice broadcast equipment that has the function of calling out numbers in the food and beverage, for example voice broadcast equipment such as audio amplifier.
In some embodiments of the present invention, the meal taking reminding device is a 3D analog display screen.
As shown in fig. 3, the 3D simulation display screen may generate and display at least one virtual meal delivery channel corresponding to the plurality of meal taking ports one to one, and the 3D simulation display screen may obtain the state of the order corresponding to each meal taking port from the scheduling system and display the state on the corresponding virtual meal delivery channel.
The 3D simulation display screen can acquire order information, order states and the like corresponding to the meal taking ports from the scheduling system, and correspondingly displays the order information, the order states and the like on the corresponding virtual meal outlet channels.
As shown in fig. 3, if the state of the order with the order number B1555 is a meal preparation state, "B1555 in meal preparation" may be displayed at the virtual meal delivery channel corresponding to the meal taking port corresponding to the order, "please take B1556" may be displayed at the virtual meal delivery channel corresponding to the meal taking port corresponding to the order if the state of the order with the order number B1556 is a meal waiting state, and if the state of the order with the order number B1557 is a timeout state, "B1557 which has timed out" may be displayed at the virtual meal delivery channel corresponding to the meal taking port corresponding to the order.
Specifically, when the dinner plate is placed at the meal taking opening, a virtual tray can be displayed on the virtual meal delivery channel corresponding to the meal taking opening, and the virtual tray moves along the virtual meal delivery channel. The moving mode can be moving from back to front along the virtual meal outlet channel or moving circularly. Therefore, the customer can intuitively know the state of the order corresponding to each meal taking port through the 3D simulation display screen.
Specifically, when the meal taking port is free and no meal plate is placed, the tray is not displayed on the virtual meal outlet channel corresponding to the meal taking port.
Specifically, when the dish loading corresponding to an order is completed, a virtual image corresponding to the dish is added to the virtual tray on the virtual meal channel corresponding to the order.
It can be understood that get meal reminding equipment and remind through the vision, let the state that customer directly perceived, know the order in real time, alleviate the anxious, boring of the wait of having a dinner, improve automatic dining room customer and experience, let customer can arrive the meal mouth of getting that corresponds fast, get meal etc. also solve traditional food and beverage shop and only call the number, produce the noise easily or miss easily and get meal scheduling problem.
In one or more embodiments of the present invention, the fast food scheduling method further includes:
and if receiving payment voucher information corresponding to a target order sent by the food taking equipment in response to the identification operation of the food taking code, sending a food taking confirmation instruction to the food taking equipment, and updating the target order to be in a food taking state, wherein the food taking code is used for recording the payment voucher information corresponding to the target order, and the target order is a first target order/a second target order/a third target order.
It should be noted that the naming purpose of the first target order, the second target order and the third target order is only to distinguish the target orders bound to the dinner plate in different scenarios, and the first target order, the second target order and the third target order may represent the same order or different orders, which should not unnecessarily limit the present invention.
When a customer finishes ordering dishes through ordering equipment, account settlement information is generated to the ordering server according to account settlement operation of the customer on the ordered dishes, so that a meal taking code is obtained, wherein the meal taking code is used for recording payment voucher information corresponding to an order, and the meal taking code is a two-dimensional code or a bar code.
When the state of the target order (for example, the first target order) is a to-be-taken state, the meal taking code can be broadcasted and/or displayed through the meal taking reminding device to inform a customer of taking a meal, the customer can request to the scheduling device to take a meal after scanning the code on the meal taking device by using the meal taking code, the scheduling device verifies payment certificate information obtained by identifying the meal taking code by the meal taking device, sends a meal taking confirmation instruction to the meal taking device, and the meal taking device releases a meal according to the meal taking confirmation instruction (for example, a door of a meal taking port is automatically opened), so that the customer can take a meal. After the customer takes a meal, the scheduling device updates the target order to the taken meal status.
In an embodiment of the present invention, the fast food scheduling method further includes: and recording the inventory information and the storage area information of each dish in each heat preservation cabinet.
The ordering device can be an electronic device provided with a client (such as a WeChat), an ordering large screen arranged in a fast food restaurant or a tablet computer in a waiter, and a customer can order by self through a WeChat public number or the ordering large screen.
It is to be understood that some or all of the steps or operations in the above-described embodiments are merely examples, and other operations or variations of various operations may be performed by the embodiments of the present application. Further, the various steps may be performed in a different order presented in the above-described embodiments, and it is possible that not all of the operations in the above-described embodiments are performed.
FIG. 4 is a flowchart of a fast food scheduling method according to an embodiment of the present invention;
the process shown in fig. 4 includes:
step S201, polling the state of each automatic meal taking port;
in the embodiment of the present invention, the automatic meal fetching port states include, but are not limited to, empty, non-empty, meal delivery complete, and meal fetching complete 4 states.
Step S202, judging whether a dinner plate is placed at the automatic dinner taking opening or not, if not, entering step S203, and if so, entering step S204;
specifically, if the state of the automatic meal taking port is empty, it is determined that no meal plate is placed at the automatic meal taking port at present, and if the state of the automatic meal taking port is not empty, it is determined that a meal plate is placed at the automatic meal taking port;
step S203, waiting for a signal that the dinner plate is placed, and entering step S204 if the signal that the dinner plate is placed is received;
step S203 may be executed by a scheduling device, the placing of the dinner plate may be completed by an automation device of the restaurant, and after the automatic device of the restaurant places the dinner plate at the corresponding automatic meal taking opening, a signal indicating that the placing of the dinner plate is completed is sent to the scheduling device.
Step S204: judging whether the dinner plate is allocated with an order or not, if not, entering the step S205, and if so, entering the step S206;
step S204 may be executed by the scheduling device, and is specifically determined according to the identifier of the dinner plate, where when the identifier of the dinner plate binds to the order information, it indicates that an order is already allocated, and otherwise, it indicates that the dinner plate is not allocated with an order.
Step S205: step S206 is entered for the dinner plate binding order;
step S206, sending a disc loading command, and entering step S207;
and when the corresponding dinner plate is matched with a proper order, sending a tray loading instruction to the automatic equipment to realize the automation of tray loading, wherein the tray loading instruction can be or comprises the distribution result in the above.
Step S207, completing the disc loading, and entering step S208;
step S208: sending a notification signal to notify the customer to take the meal, and entering step S209;
specifically, when the scheduling device receives a signal that the tray loading of the automation device is completed, the scheduling device notifies the food taking reminding device to remind a user of taking food, and meanwhile, the state of the order is updated to the state of waiting for taking food.
Step S209: when the customer takes a meal, the scheduling equipment updates the state of the automatic meal taking port and the state of the order into a meal taking completion state.
The above processes are processes of matching of an automatic order at an automatic meal taking port with a meal plate, automatic loading and automatic meal taking, and relevant steps of the above processes can be realized by referring to the above relevant description, which is not repeated herein.
The process shown in fig. 2 further includes:
s301, transferring the order to a manual meal taking port, and entering S302;
under the condition of a failure of a dining peak or an automatic meal taking port, partial orders can be transferred to a manual meal taking port, and a kitchen service person transfers the orders to the manual meal taking port on kitchen equipment.
Step S302, manually preparing dishes by service personnel, and entering step S303;
after the kitchen service personnel manually prepare the meal according to the dishes in the order transferred to the meal taking port, the meal plate is placed at the entrance of the manual meal taking port, and the hardware equipment corresponding to the manual meal taking port automatically reports the identification of the meal plate.
Step S303, binding orders, and entering step S304;
after the scheduling device receives the identifier of the dinner plate at the entrance of the manual meal taking port reported in step S302, the kitchen service staff speaks the dinner plate to bind with the order on the kitchen device (see fig. 5 and fig. 6 specifically), generates binding information between the order and the dinner plate, and sends the binding information to the scheduling device.
Step S304, a dinner plate releasing instruction is issued, and the step S305 is entered;
the scheduling device sends a service plate release instruction to the hardware device (which may be the above-mentioned automation device) corresponding to the manual service plate taking port.
S305, when the dinner plate reaches the outlet of the manual dinner taking port, the step S208 is carried out;
after hardware equipment corresponding to the manual meal taking port receives a meal plate releasing instruction, the meal plate is released and sent to the manual meal taking port outlet.
Step S208: sending a notification signal to notify the customer to take the meal, and entering step S209;
specifically, when the scheduling device receives a signal that the tray loading of the automation device is completed, the scheduling device notifies the food taking reminding device to remind a user of taking food, and meanwhile, the state of the order is updated to the state of waiting for taking food.
Step S209: when the customer takes a meal, the scheduling equipment updates the state of the automatic meal taking port and the state of the order into a meal taking completion state.
The above processes are processes of matching, loading and automatically taking the order of the manual meal taking port and the meal plate, and the related steps of the above processes can be described above, which are not repeated herein.
It is to be understood that some or all of the steps or operations in the above-described embodiments are merely examples, and other operations or variations of various operations may be performed by the embodiments of the present application. Further, the various steps may be performed in a different order presented in the above-described embodiments, and it is possible that not all of the operations in the above-described embodiments are performed.
FIG. 7 is a block diagram of a fast food dispatching system according to an embodiment of the present invention;
as shown in fig. 7, the fast food scheduling system may include: the system comprises ordering equipment, an ordering system, MQ (Message Queue) communication equipment and a scheduling system.
The ordering device may be a terminal device of a customer, such as a mobile phone or a tablet computer of the customer, an ordering screen arranged in a restaurant, or a terminal device used by a staff in the restaurant, such as a tablet computer of a manager. The ordering equipment is used for displaying the dish information available for ordering to the customer, generating payment information according to payment operation of the customer on the ordered dishes to obtain the meal taking code, and displaying and printing the meal taking code. The order taking code can be a meal taking two-dimensional code or a meal taking bar code and the like, the meal taking code is used for recording payment voucher information corresponding to the target order, and ordered dishes are selected by a customer according to displayed dishes available for ordering.
The ordering system comprises an ordering server, wherein the ordering server is used for generating target orders and meal taking codes according to account settlement information sent by ordering equipment and sending the meal taking codes to scheduling equipment, and each order corresponds to an order number.
MQ communication equipment is used for realizing the communication between the ordering server and the scheduling equipment, and the communication between the ordering server and the scheduling equipment comprises the following steps: the ordering system issues one or more of orders, dish returning information, priority information modification and forced meal taking information to the scheduling equipment through the MQ communication equipment. MQ (message queue) is a "first-in-first-out" data mechanism in the underlying data structure.
The scheduling system comprises MYSQ L (structured query language management system), a REDIS database, scheduling equipment and gateway equipment.
The scheduling device is used for acquiring the state of the automatic meal taking port, determining that a meal plate is placed at the automatic meal taking port if the state of the automatic meal taking port is not empty, acquiring the identification of the meal plate, and judging whether the identification of the meal plate is allocated with an order or not; if the order is not distributed, selecting a target order from the order queue, distributing the target order to the automatic meal taking port, and sending a distribution result to the automatic equipment; receiving a signal of completing the loading of the automation equipment, updating the state of the target order to be a state of waiting for taking food, and sending a notification signal through the food taking reminding equipment to notify a customer of taking food;
the scheduling device is further configured to: receiving a target order sent by the ordering server, and adding the target order to the order queue; and updating the target order to be in the food taking state if the payment voucher information sent by the food taking equipment in response to the code scanning operation of the customer on the food taking code is obtained.
As shown in fig. 7, in one or more embodiments of the present invention, the fast food scheduling system may further include: the food taking system comprises automation equipment, a food taking reminding device, a heat preservation cabinet management device, a food taking device, a kitchen device, a cooking device, a manual food taking port screen and the like.
The meal taking equipment is used for identifying the meal taking code, obtaining payment voucher information corresponding to the target order and sending the payment voucher information corresponding to the target order to the scheduling equipment when a customer uses the meal taking code to perform code scanning operation.
The automatic equipment is used for receiving the distribution result of the dispatching equipment, completing the dish loading of the dishes according to the distribution result, and generating a dish loading completion signal to the dispatching equipment after the dish loading of the dishes is completed. The distribution result comprises the corresponding relation between the target order and the automatic meal taking port, the dish information of the target order and the storage area information of the thermal insulation cabinet corresponding to the dish information of the target order.
The meal taking reminding device is used for sending a notification signal according to the instruction of the scheduling device to notify the customer of taking the meal, wherein the meal taking reminding device can be a 3D simulation display screen, and the corresponding description of the 3D simulation display screen can refer to the embodiment of the method, which is not repeated herein.
The kitchen equipment is used for distributing the orders to the manual meal taking opening according to the operation of the kitchen service personnel, establishing the binding relationship between the meal plate and the orders in the order queue according to the operation of the kitchen service personnel, and generating binding information to the scheduling equipment.
The heat preservation cabinet management equipment is used for providing services of inventory checking, inventory editing and inventory zero clearing for customers.
FIG. 8 is an interface diagram of an incubator management apparatus according to an embodiment of the present invention;
as shown in fig. 8, the thermal chest management apparatus records inventory information and storage area information of each dish in each thermal chest, and when a user (e.g., a kitchen attendant) selects an inventory checking function, the dishes and the corresponding number put in each layer in each thermal chest can be displayed to a customer.
For example, in fig. 8 [ S40121], that is, dishes [ hamburgers ] are placed on the 4 th layer of the thermal insulation cabinet 1#, and the number of the dishes is 7.
The user can also edit the inventory of dishes through the thermal insulation cabinet management device, which can be specifically shown in [ S40120] in fig. 8.
After the kitchen dishes are manually made and put into the corresponding heat preservation cabinet, the information of the dishes can be input and updated through the inventory editing function. When the business is over, the user can clear the inventory of the dishes in the thermal insulation cabinet through the thermal insulation cabinet management equipment, which can be specifically shown in [ S40122] in fig. 8.
In the embodiment of the invention, the thermal insulation cabinet is a flexible thermal insulation cabinet, the flexible thermal insulation cabinet is provided with a plurality of grids, and each grid is used for simultaneously placing the same type of dishes.
Fig. 9 shows another interface diagram of the thermal cabinet management device according to the embodiment of the present invention:
as shown in fig. 9 [ S40130], that is, dishes [ hamburgers ] are placed on the 4 th layer of the thermal insulation cabinet 1# and the number of the dishes is 7. Reducing the quantity by [ S40132] (if the operation is needed for manually taking the dishes out of the heat preservation cabinet, the dishes are not used under normal conditions), manually putting the layer into a hamburger, adding the stock by [ S40133], and submitting the hamburger to a scheduling system by [ S40134 ]; [ S40131] is a drop-down box which can be opened to select an incoming dish when its stock is 0.
It can be understood that, the fast food scheduling system provided in the above embodiment may refer to the corresponding contents in the above method embodiment, and details are not described again to avoid repetition.
An embodiment of the present application further provides a scheduling service apparatus, where the scheduling service apparatus includes:
the first acquisition module is used for acquiring the state of the automatic meal taking port;
the first determining module is used for determining that the automatic meal taking port is provided with a meal plate if the state of the automatic meal taking port is not empty;
the first judgment module is used for acquiring the identification of the dinner plate and judging whether the identification of the dinner plate is allocated with an order or not;
the first distribution module is used for selecting a first target order from the order queue and distributing the first target order to the automatic meal taking port if the customer does not distribute the order, and sending a distribution result to the automatic equipment; and
and the first receiving module is used for receiving a signal of completing the tray loading of the automatic equipment, updating the state of the first target order to be a state of waiting for taking the food, and sending a notification signal through the food taking reminding equipment so as to notify a customer of taking the food.
Wherein, the scheduling service device may further include:
the second determining module is used for determining that no dinner plate is placed at the automatic meal taking port if the state of the automatic meal taking port is empty, waiting for receiving a signal that the dinner plate is placed at the automatic meal taking port, and executing the step of obtaining the identification of the dinner plate; and
and the second acquisition module is used for acquiring the identification of the dinner plate corresponding to the automatic meal taking port if the automatic meal taking port is in a state of completing meal preparation, inquiring the corresponding distributed second target order through the identification of the dinner plate, updating the state of the second target order into a state of waiting for meal taking, and sending a notification signal through meal taking reminding equipment to notify a customer of taking the meal.
The distribution result comprises the corresponding relation between the first target order and the automatic meal taking port, the dish information of the first target order and the storage area information of the thermal insulation cabinet corresponding to the dish information of the first target order.
Wherein, the scheduling service device may further include:
the third acquisition module is used for acquiring binding information sent by the terminal equipment, wherein the binding information comprises the binding relationship between the mark of the dinner plate and the third target order;
the first sending module is used for sending a command to the automatic equipment so that the automatic equipment sends the dinner plate to the outlet of the manual dinner taking port; and
and the third receiving module is used for receiving a signal of completion of tray loading of the automatic equipment when the dinner plate reaches the outlet of the manual meal taking port, updating the state of the third target order into a state of waiting for meal taking, and sending a notification signal through the meal taking reminding equipment so as to notify a customer of taking the meal.
Wherein, the scheduling service device may further include:
the first updating module is used for sending a meal taking confirmation instruction to the meal taking equipment and updating the first target order to be in a meal taking state if payment voucher information of the first target order sent by the meal taking equipment in response to the identification operation of the meal taking code is received, wherein the meal taking code is used for recording the payment voucher information corresponding to the first target order.
Wherein, the scheduling service device may further include:
the first recording module is used for recording the inventory information and the storage area information of all dishes in all the heat preservation cabinets.
The embodiment of the present application further provides an electronic device, which includes a memory and a processor, where the memory is used to store information including program instructions, and the processor is used to control execution of the program instructions, and the program instructions are loaded and executed by the processor to implement the fast food scheduling method provided by any embodiment of the present invention.
The embodiment of the present invention further provides a computer-readable storage medium, in which a computer program is stored, and when the computer program runs on a computer, the computer is enabled to execute the fast food scheduling method provided by any embodiment of the present invention.
Embodiments of the present invention also provide a computer program product, which includes a computer program, when the computer program runs on a computer, the computer executes the method for scheduling fast food provided by any embodiment of the present invention.
In the above embodiments, the processors may include, for example, a CPU, a DSP, a microcontroller, or a digital Signal processor, and may further include a GPU, an embedded Neural Network Processor (NPU), and an Image Signal Processing (ISP), and the processors may further include necessary hardware accelerators or logic Processing hardware circuits, such as an ASIC, or one or more integrated circuits for controlling the execution of the program according to the technical solution of the present application. Further, the processor may have the functionality to operate one or more software programs, which may be stored in the storage medium.
In the embodiments of the present application, "at least one" means one or more, "a plurality" means two or more. "and/or" describes the association relationship of the associated objects, and means that there may be three relationships, for example, a and/or B, and may mean that a exists alone, a and B exist simultaneously, and B exists alone. Wherein A and B can be singular or plural. The character "/" generally indicates that the former and latter associated objects are in an "or" relationship. "at least one of the following" and similar expressions refer to any combination of these items, including any combination of singular or plural items. For example, at least one of a, b, and c may represent: a, b, c, a and b, a and c, b and c or a and b and c, wherein a, b and c can be single or multiple.
Those of ordinary skill in the art will appreciate that the various elements and algorithm steps described in connection with the embodiments disclosed herein can be implemented as electronic hardware, computer software, or combinations of electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.
It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the several embodiments provided in the present application, any function, if implemented in the form of a software functional unit and sold or used as a separate product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
The above embodiments are only specific embodiments of the present application, and any person skilled in the art can easily conceive of changes or substitutions within the technical scope of the present disclosure, and all the changes or substitutions should be covered by the protection scope of the present application. The protection scope of the present application shall be subject to the protection scope of the claims.

Claims (11)

1. A fast food scheduling method, the method comprising:
acquiring the state of an automatic meal taking port;
if the automatic meal taking port is not empty, determining that a meal plate is placed on the automatic meal taking port;
acquiring the identification of the dinner plate, and judging whether the identification of the dinner plate is allocated with an order or not;
if the order is not distributed, selecting a first target order from the order queue, distributing the first target order to the automatic meal taking port, and sending a distribution result to the automatic equipment;
and receiving a signal that the automatic equipment completes tray loading, updating the state of the first target order to be a state of waiting for taking a meal, and sending a notification signal through meal taking reminding equipment.
2. The method of claim 1, wherein after obtaining the status of the automatic meal-taking port, the method further comprises:
if the automatic meal taking port is empty, determining that no dinner plate is placed at the automatic meal taking port, waiting for receiving a signal that a dinner plate is placed at the automatic meal taking port, and executing the step of acquiring the identification of the dinner plate after receiving the signal that the dinner plate is placed at the automatic meal taking port;
and if the state of the automatic meal taking port is that meal distribution is completed, acquiring the identification of the meal plate corresponding to the automatic meal taking port, inquiring a second target order which is correspondingly distributed according to the identification of the meal plate, updating the state of the second target order to be a state of waiting for meal taking, and sending a notification signal through the meal taking reminding device.
3. The method of claim 1, wherein the distribution result comprises a correspondence between the first target order and the automatic meal taking opening, dish information of the first target order, and storage area information of a thermal container corresponding to the dish information of the first target order.
4. The method of claim 1, further comprising:
acquiring binding information sent by terminal equipment, wherein the binding information comprises the binding relationship between the identification of the service plate and a third target order;
sending a dinner plate release command to the automatic equipment to enable the automatic equipment to send the dinner plate to an outlet of a manual dinner taking port;
and when the dinner plate reaches the outlet of the manual meal taking port, receiving a signal of finishing the release of the dinner plate of the automatic equipment, updating the state of the third target order into a state of waiting for meal taking, and sending a notification signal through the meal taking reminding equipment.
5. The method according to any one of claim 1, further comprising:
and if the payment voucher information of the first target order sent by the meal taking equipment in response to the identification operation of the meal taking code is received, sending a meal taking confirmation instruction to the meal taking equipment, and updating the first target order to be in a meal taking state, wherein the meal taking code is used for recording the payment voucher information corresponding to the first target order.
6. The method according to any one of claims 1-5, further comprising:
and recording the inventory information and the storage area information of each dish in each heat preservation cabinet.
7. A fast food dispatch system, the system comprising:
the scheduling device is used for acquiring the state of the automatic meal taking port, determining that a meal plate is placed at the automatic meal taking port if the state of the automatic meal taking port is not empty, acquiring the identifier of the meal plate, and judging whether the identifier of the meal plate is allocated with an order or not; if the order is not distributed, selecting a target order from the order queue, distributing the target order to the automatic meal taking port, and sending a distribution result to the automatic equipment; receiving a signal that the automatic equipment completes tray loading, updating the state of the target order to be a state of waiting for taking a meal, and sending a notification signal through meal taking reminding equipment;
the automatic equipment is used for receiving the distribution result of the dispatching equipment, completing the dish loading of the dishes in the target order according to the distribution result, and sending a dish loading completion signal to the dispatching equipment after the dish loading of the dishes is completed; and
and the meal taking reminding device is used for sending out a notification signal under the instruction of the scheduling device.
8. The system of claim 6, further comprising:
the ordering device is used for displaying the dish information available for ordering and generating payment information to the ordering server according to payment operation of the ordered dishes so as to obtain a meal taking code;
the ordering server is used for generating a target order and the meal taking code according to checkout information sent by the ordering equipment and sending the meal taking code to the scheduling equipment, wherein the meal taking code is used for recording payment voucher information corresponding to the target order; and
the meal taking equipment is used for identifying the meal taking code when a customer uses the meal taking code to perform code scanning operation, obtaining payment voucher information corresponding to the target order and sending the payment voucher information corresponding to the target order to the scheduling equipment;
the scheduling device is further configured to: receiving a target order sent by the ordering server, and adding the target order to the order queue; and updating the target order to be in the food taking state if the payment voucher information corresponding to the target order sent by the food taking equipment in response to the code scanning operation of the food taking code by the customer is obtained.
9. The system of claim 8, further comprising:
MQ communication equipment for realizing the communication between the ordering server and the scheduling equipment, wherein the communication between the ordering server and the scheduling equipment comprises: the ordering system issues one or more of orders, dish returning information, priority information modification and forced meal taking information to the scheduling equipment through the MQ communication equipment.
10. A dispatch service apparatus, wherein the dispatch service apparatus comprises:
the first acquisition module is used for acquiring the state of the automatic meal taking port;
the first determining module is used for determining that the automatic meal taking port is provided with a meal plate if the state of the automatic meal taking port is not empty;
the first judgment module is used for acquiring the identification of the dinner plate and judging whether the identification of the dinner plate is allocated with an order or not;
the first distribution module is used for selecting a first target order from the order queue and distributing the first target order to the automatic meal taking port if the customer does not distribute the order, and sending a distribution result to the automatic equipment; and
and the first receiving module is used for receiving the signal that the automatic equipment completes the loading, updating the state of the first target order to be a state of waiting for taking the meal, and sending a notification signal through the meal taking reminding equipment.
11. An electronic device comprising a memory for storing information including program instructions and a processor for controlling execution of the program instructions, characterized in that: the program instructions, when loaded and executed by a processor, implement the method of any one of claims 1 to 6.
CN202010303380.1A 2020-04-17 2020-04-17 Fast food scheduling method, device and system Pending CN111507800A (en)

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Application publication date: 20200807