CN103971207A - Structure of administrative service hall information management system - Google Patents
Structure of administrative service hall information management system Download PDFInfo
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- CN103971207A CN103971207A CN201410221179.3A CN201410221179A CN103971207A CN 103971207 A CN103971207 A CN 103971207A CN 201410221179 A CN201410221179 A CN 201410221179A CN 103971207 A CN103971207 A CN 103971207A
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Abstract
The invention discloses a structure of an administrative service hall information management system. The structure of the administrative service hall information management system comprises a information issuing system, a queuing number getting system, an intelligent service scheduling system and a data processing system, wherein the four systems are connected with a central management and control platform of an administrative hall; the information issuing system comprises an electronic display screen information issuing system, a voice broadcasting system, a touch screen query and project schedule searching system, and a certificate management, informing and service evaluation system; the queuing number getting system comprises a consulting and preliminary reviewing system, a certificate obtaining module and an integrated service module. The structure of the administrative service hall information management system has the advantages that the affair handling efficiency of the administrative hall is high, resources are utilized fully, and the affair handling process and the service quality are supervised and are visual in the whole process.
Description
Technical field
The framework that the present invention relates to a kind of government affairs service hall information management system, belongs to IT application in management field.
Background technology
Government affairs service hall is as the underlying carrier of building a service-oriented government and main behave, and its task is standard administrative behavior, promotes public service, facilitates the people to handle affairs.
Traditional management mode is that government sets up government affairs service centre, and unit is moved in unified management, requires each functional department to set up working window in government affairs service appointed area, hall, according to examining in accordance with the law, the principle of convenient service, concentrates and accepts, uniform for the treatment of.Owing to being subject to business differentia influence and technical limitation, only comprise environment displaying, information inquiry, queuing system.
The service item Shi An department of tradition government affairs service hall infosystem divides, operation system is supported there is no unified scheduling and management by different private networks, the monitoring of business is become a mere formality, because marquis does program Shi An department, queue up, thereby cause all departments' busy uneven; It is not separated that service consultation and service are handled, and causes needing personnel's waits for too long of consulting, delays taxpayer's quality time, directly affects taxpayer's work efficiency.
Traditional government affairs service hall infosystem, each window, only for Yi Ge department, when a plurality of windows of needs are handled, must repeatedly be queued up; The business difference of all departments, causes workload, work quality, the work efficiency of each window there is no comparability, and various examination work can not be implemented in identical platform.
The problems such as in sum, at present government affairs hall management system mainly exists that work efficiency is low, the utilization of resources is insufficient, working process, service quality lack overall process supervision, visual.
Summary of the invention
the technical matters solving
the object of the invention is to overcome the shortcoming of prior art, the framework of a kind of government affairs service hall information management system is provided, to solve current government affairs hall management system, mainly has that work efficiency is low, the utilization of resources is insufficient, working process, service quality lack overall process supervision, visualization technology bottleneck problem.
the technical scheme of dealing with problems:
for solving the problems of the technologies described above, the present invention is achieved through the following technical solutions:
the framework of a kind of government affairs service hall information management system, it is characterized in that, described government affairs hall information management system comprises information issuing system, the number of getting system, IN service dispatching system and data handling system, and above four systems is controlled platform with government affairs hall central management and is connected.
Described information issuing system comprises electronic display information issuing system, voice broadcast service system, touch screen query and project process searching system, certificate management, notice and service evaluation system.
The described number of getting system also comprises consulting and preliminary hearing system.
Described IN service dispatching system also comprises project process supervisory system.
Described data handling system comprises data maintenance system and data analysis system.
The described number of getting system comprises evidence obtaining module and integrated service module.
beneficial effect
the invention has the beneficial effects as follows: compare with traditional government affairs hall management system, the invention provides a kind of government affairs service hall information management system framework, it is visualized that wherein electronic display information issuing system has mainly solved the working of government affairs hall; The number of getting system is mainly to have solved the supervision of government affairs hall working overall process, feedback, clerical worker's data acquisition; IN service dispatching system has mainly improved the work efficiency of card hall; Data handling system mainly solves the evaluation of government affairs auditorium system work efficiency, supervision, effectively improves.
accompanying drawing explanation
Fig. 1 is structural representation of the present invention
Fig. 2 is the structural representation of information issuing system in Fig. 1
specific embodiment and embodiment
Below in conjunction with accompanying drawing, further describe technical scheme of the present invention, but described in claimed scope is not limited to.
As shown in Figure 1 and Figure 2, the framework of a kind of government affairs service hall information management system, it is characterized in that, described government affairs hall information management system comprises information issuing system, the number of getting system, IN service dispatching system and data handling system, and above four systems is controlled platform with government affairs hall central management and is connected.
Described information issuing system comprises electronic display information issuing system, voice broadcast service system, touch screen query and project process searching system, certificate management, notice and service evaluation system.Described IN service dispatching system also comprises project process supervisory system.Described data handling system comprises data maintenance system and data analysis system.The described number of getting system comprises evidence obtaining module and integrated service module.
Electronic display information issuing system can be rolled broadcasting can be to the disclosed publicity of masses, bulletin, notice; Public service category information, as weather forecast etc.Voice broadcast service system is play background music, builds marquis comfortable, that loosen and does environment, under special circumstances, carries out manual intervention, reports interim emergency notice etc.
The information that touch screen query and project process searching system can be inquired about has: plane figure, service item, data specimen page, working flow process etc.; Progress and the state of technical routine be can on touch-screen, retrieve, time limit and analysis handled, and this project is handled over one year maximum duration, shortest time, averaging time, maximum duration, shortest time, averaging time that January, this project was handled.
In certificate management, notice and service evaluation system, can handle certificate registration, SMS is notified client's development of projects state, and client leads card registration, customer evaluation typing and evaluation comparative analysis.
At the interface of the number of getting system, user has two kinds of selections: [evidence obtaining] and [integrated service], the object of design, is for effective redirected staff like this.The personnel that need evidence obtaining, can handle evidence obtaining operation completing user evaluation fast, and do not need with the personnel that handle integrated service a queue, wait for that the long period could collect evidence.Whole system has obviously promoted joyful degree and the satisfaction of user's health check-up, has strengthened the impression that people-oriented.
In consulting preliminary hearing system, first carry out authentication and the registration of the item that needs to handle affairs, for the situation that has repetition in 1 year, system is reported to the police immediately, and prompting should be processed by the staff of higher level this thing, and the related link of last time handling affairs is examined, and carry out abnormal type and file, for ex-post analysis and research, the one-time success rate that improves consulting and handle affairs, avoids occurring repeated situation.In data preliminary hearing link, for the problem existing, with written form, submit rectification recommendation to, and signature, be convenient to call to account afterwards; Post-trial in advance by data, granting project is handled tracking report, represents that this project formally enters to handle flow process, and carries out overall process, loopful joint, crew's numerical value monitoring.
In IN service dispatching system, comprise two parts content, one: marquis does the intelligent scheduling of queue, its two: the intelligent scheduling of different business private network.The information of utilizing consulting preliminary hearing system to provide, integration project standard definition, system automatically switches to different business private networks, meets convenient, efficient request for utilization.
In project process supervisory system, adopt dynamically full frame floating monitoring mode, monitor in real time the project process that this group is followed the tracks of.Project is with three kinds of color show states: greenly represent normally, yellowly represent early warning, red represent overtime.The treatment people of three kinds of states: normally do not need to process, yellow is processed by group, red by center processing.
In data maintenance system, need to prepare the needed mathematical model of business, mainly comprise: division data, personnel's data, project data, project are handled flow process, project data specimen page etc.
Data analysis system both take staff as object, also can analyze department or project; Analyze data acquisition in operation flow, true and reliable; Masses' evaluating data is comprehensive, complete, for rectification and make great efforts to provide according to, point the direction.
The invention provides in the framework background data base model of a kind of government affairs service hall information management system, support following functions: the relevant criterion definition such as unit and personnel; Administrative services examination and approval project is handled standard process definition; Administrative services examination and approval project is handled the management of data specimen page; Management releases news; Many private network intelligence handover managements; Administrative services examination and approval project is handled process monitoring; Administrative services examination and approval project is handled efficiency analysis; Staff's workload and work quality analysis; Service evaluation is analyzed.
The invention provides the framework of a kind of government affairs service hall information management system, based on Windows operating system platform and J2EE standard, but be not restricted to B/S or C/S model, be not restricted to certain development language, there is implementation cost low, effective, simple and easy to do.
Claims (6)
1. the framework of government affairs service hall information management system, it is characterized in that, described government affairs hall information management system comprises information issuing system, the number of getting system, IN service dispatching system and data handling system, and above four systems is connected with the central management and control platform in government affairs hall.
2. government affairs as claimed in claim 1 are served the framework of hall information management system, it is characterized in that, described information issuing system comprises electronic display information issuing system, voice broadcast service system, touch screen query and project process searching system, certificate management, notice and service evaluation system.
3. the framework of government affairs as claimed in claim 1 service hall information management system, is characterized in that, described in the number of getting system also comprise consulting and preliminary hearing system.
4. the framework of government affairs service as claimed in claim 1 hall information management system, is characterized in that, described IN service dispatching system also comprises project process supervisory system.
5. the framework of government affairs service as claimed in claim 1 hall information management system, is characterized in that, described data handling system comprises data maintenance system and data analysis system.
6. the hungry framework of government affairs as claimed in claim 3 service hall information management system, is characterized in that, described in the number of getting system comprise evidence obtaining module and integrated service module.
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| CN201410221179.3A CN103971207A (en) | 2014-05-24 | 2014-05-24 | Structure of administrative service hall information management system |
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105117437A (en) * | 2015-08-10 | 2015-12-02 | 陈飞 | Artificial intelligent platform based auxiliary business handling administrative examination and approval method |
| CN105243493A (en) * | 2015-10-13 | 2016-01-13 | 郭裴哲 | Information management system and management method for government affair service hall |
| CN106296953A (en) * | 2016-07-29 | 2017-01-04 | 广州天健软件有限公司 | One door type appointment and queuing service system |
| CN107682444A (en) * | 2017-10-19 | 2018-02-09 | 山东浪潮云服务信息科技有限公司 | A kind of cloud reservation management method, platform and the system in government affairs hall |
| CN109685449A (en) * | 2018-11-29 | 2019-04-26 | 甘肃万维信息科技有限责任公司 | Government affairs service system Internet-based |
| CN110287249A (en) * | 2019-06-17 | 2019-09-27 | 中电科大数据研究院有限公司 | A kind of service system based on micro services framework |
| CN110298978A (en) * | 2019-07-04 | 2019-10-01 | 上海卓繁信息技术股份有限公司 | A kind of unattended work system and its application |
| CN114418511A (en) * | 2021-08-25 | 2022-04-29 | 胥瓷信息科技(苏州)有限公司 | Government affair informatization architecture management system |
-
2014
- 2014-05-24 CN CN201410221179.3A patent/CN103971207A/en active Pending
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105117437A (en) * | 2015-08-10 | 2015-12-02 | 陈飞 | Artificial intelligent platform based auxiliary business handling administrative examination and approval method |
| CN105117437B (en) * | 2015-08-10 | 2021-08-20 | 陈飞 | Method for assisting business handling administrative examination and approval based on artificial intelligence platform |
| CN105243493A (en) * | 2015-10-13 | 2016-01-13 | 郭裴哲 | Information management system and management method for government affair service hall |
| CN106296953A (en) * | 2016-07-29 | 2017-01-04 | 广州天健软件有限公司 | One door type appointment and queuing service system |
| CN107682444A (en) * | 2017-10-19 | 2018-02-09 | 山东浪潮云服务信息科技有限公司 | A kind of cloud reservation management method, platform and the system in government affairs hall |
| CN109685449A (en) * | 2018-11-29 | 2019-04-26 | 甘肃万维信息科技有限责任公司 | Government affairs service system Internet-based |
| CN110287249A (en) * | 2019-06-17 | 2019-09-27 | 中电科大数据研究院有限公司 | A kind of service system based on micro services framework |
| CN110298978A (en) * | 2019-07-04 | 2019-10-01 | 上海卓繁信息技术股份有限公司 | A kind of unattended work system and its application |
| CN114418511A (en) * | 2021-08-25 | 2022-04-29 | 胥瓷信息科技(苏州)有限公司 | Government affair informatization architecture management system |
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Application publication date: 20140806 |
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