CN105117437A - Artificial intelligent platform based auxiliary business handling administrative examination and approval method - Google Patents

Artificial intelligent platform based auxiliary business handling administrative examination and approval method Download PDF

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CN105117437A
CN105117437A CN201510487211.7A CN201510487211A CN105117437A CN 105117437 A CN105117437 A CN 105117437A CN 201510487211 A CN201510487211 A CN 201510487211A CN 105117437 A CN105117437 A CN 105117437A
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artificial intelligence
intelligence platform
information
examination
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CN105117437B (en
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陈飞
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Bao Kejie
Chen Fei
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    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
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    • G06F16/30Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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    • G06Q10/10Office automation; Time management

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Abstract

The invention relates to an artificial intelligent platform based auxiliary business handling administrative examination and approval method. An administrative business system interacts with an applicant through an artificial intelligent platform, the artificial intelligent platform confirms identity information and a to-do list of the applicant and prompts the applicant to provide information data corresponding to handling conditions according to preset handling conditions, and when the information data is a real object, image data of the real object is acquired; when part of the information data is already acquired and verified before the current to-do list is handled, the applicant is no longer prompted to provide the information data; after the information data is qualified through examination and approval, the applicant goes to a service window, the real object is compared with the previously selected image data to verify the authenticity of the information data, and if the information data is true, the to-do list continues to be handled until the to-do list is completed. Therefore, paper archives are reduced as far as possible, the information retrieval speed is greatly increased, and the management orderliness and the service convenience are greatly improved; and various statistic data and high-quality decision support can be provided based on big data analysis.

Description

A kind of method handling administrative examination and approval based on artificial intelligence platform indirect activities
Technical field
The present invention relates to a kind of administrative examination and approval householder method, more particularly, relate to a kind of method handling administrative examination and approval based on artificial intelligence platform indirect activities.
Background technology
Although government is constantly advancing the easy and efficient of various administrative examination and approval, wherein, web handling is being one of project promoted mainly, but although implementation web handling has had the relatively long time, present situation is but much worse than expection, and web handling ratio is still not high, mainly following reason:
1, the guide that web handling provides is unidirectional issue, does not have interaction, and the doubt part of citizen can not get satisfied answer in time;
2, during web handling, claimant still needs working hall to submit material to, gets and handles result, make the step that web handling becomes unnecessary, can not reduce the trouble of claimant.
Except web handling, also there is improvable place in other places of current administrative examination and approval:
1, there is a large amount of papery history file in current flow process of handling, and stores inconvenience, management inconvenience, inquiry inconvenience, waste resource, environmental protection not;
2, there are many duplicate contents in the Miscellaneous Documents that claimant provides, as being affiliated to the worker of the collective ownership of an enterprise, almost handle any government welfare project, all need to repeat to open residence registration, unmarried proof, social security pay proof etc.;
3, mostly in flow process promise to undertake that the minimum number to working window when handling is 2 times, in fact because documentary evidence that citizen are with do not conform to rule, imperfect, be unfamiliar with when filling in a form, actual frequency is far longer than 2 times;
4, current flow process majority of handling is promised to undertake and was handled 3 working days, just can complete handle if interval two-day weekend (Friday Thursday all can interval two-day weekend) just becomes 5 days.
Summary of the invention
The object of the invention is to overcome the deficiencies in the prior art, provide a kind of efficient, energy-conservation, the efficiency of links can be improved, reduce the method handling administrative examination and approval based on artificial intelligence platform indirect activities of the burden of backstage office worker and claimant.
Technical scheme of the present invention is as follows:
A kind of method handling administrative examination and approval based on artificial intelligence platform indirect activities, administrative operation system by artificial intelligence platform and claimant mutual, after artificial intelligence platform confirms the identity information of claimant and backlog, condition is handled according to what preset, prompting claimant provides the information material corresponding with condition of handling, when information material is in kind, then gather image data in kind; When the part in information material had carried out gathering and confirming before handling current backlog, then not reresenting claimant provides again; Information material examined qualified after, claimant goes to working window, and contrasted by the image data with previously having selected in kind, the true and false of verified information material, if be true, then backlog has continued to.
As preferably, if the information material that the condition of handling of backlog is corresponding, collected and confirm in the administrative operation system of other departments of examination and approval, then to the collected and information material confirmed of the administrative operation system request of other departments of examination and approval, and do not reresent claimant and again provide.
As preferably, undertaken alternately by artificial intelligence platform between the business executive system of departments of examination and approval, the artificial intelligence platform of requesting party is logged in by the artificial intelligence platform of Requested Party and uses the administrative operation system of Requested Party to obtain relevant information, or the artificial intelligence platform of Requested Party sends to be equal to administrative operation system and logs in and use the mode of the packet of administrative operation system to obtain relevant information, after obtaining information, to be sent out to the artificial intelligence platform of requesting party by Requested Party artificial intelligence platform and information material is provided.
As preferably, after obtaining information material from other departments of examination and approval, feedback request people, confirm that whether the information material obtained is correct, if incorrect, prompting claimant provides correct information material.
As preferably, after information material submission completely, if backstage office worker does not examine within the time of presetting, or do not carrying out examination and approval work, then reminding backstage office worker to examine as early as possible, or reminding backstage office worker to start examination and approval work.
As preferably, artificial intelligence platform arranges virtual office worker, virtual office worker is based on large data analysis, after the identity information determining claimant and backlog, when claimant is seeked advice from by virtual office worker, virtual office worker is according to the identity information of claimant, personal information, working history, current policies data and public sentiment data, in conjunction with the history search record of claimant, the large data message of the claimant of full area consulting same problem, the content that the question similarity that active is inferred and claimant seeks advice from is the highest, the emphasis be concerned about most from the claimant inferred carries out preferential and stresses.
As preferably, claimant in consultation process, boot request people provides the relevant information of backlog, and gathers.
As preferably, artificial intelligence platform provides information material or boot request people to provide the relevant information of backlog to carry out compliance judgement to claimant, and Real-time Feedback judged result, if do not conform to rule, then feedback method for treating.
As preferably, after claimant terminates consulting, whether prompting claimant handles backlog at once, if handled at once, then send request to calling system and obtain queue number, notice request people handles to corresponding window queuing; If abandon handling at once, then progress of handling is filed, and after next claimant carries out identity information confirmation, initiatively will inquire whether continue the backlog handling current confirmation.
As preferably, after claimant terminates consulting, judge except whether acquired information material is complete, if so, then point out claimant whether to handle backlog at once; If not, then require that claimant provides.
As preferably, after claimant confirms to handle, feedback backlog handle process flow diagram, and handle progress by handling process flow diagram Real-time Feedback.
As preferably, if virtual office worker is without the problem of including claimant's consulting, then go to manual service; If the answer requested people of manual service adopts, then the knowledge base to virtual office worker is included in current problem and corresponding answer.
As preferably, if artificial intelligence platform cannot provide information material or boot request people to provide the relevant information of backlog to carry out compliance judgement to claimant, then go to manual service, require that backstage office worker inputs basis for estimation, and include the basis for estimation of backstage office worker the knowledge base of artificial intelligence platform in.
As preferably, large data message comprises the large data sets of all claimants, and large data sets comprises identity information and the behavioural information of claimant; Behavioural information comprises word speed, body language, history search record during working history, the working of claimant.
As preferably, artificial intelligence platform is implemented on self-service equipment platform, PC platform, the network platform, mobile phone A PP or micro-letter platform, one at least sound collection, input through keyboard, handwriting input, image collecting device is set, environment harvester, biological information acquisition device are set.
Beneficial effect of the present invention is as follows:
Method of the present invention reduces papery to greatest extent and files, and paperless management will improve speed, the order of management, the agility of service of information retrieval greatly; And united analysis can be carried out based on large data platform to all information, provide all kinds of statistics and high-quality decision support to government department.
Virtual office worker is set, carry out highly anthropomorphic dialog mode with request to exchange, for the points for attention of claimant must be pointed out to carry out accurate, complete prompting, decrease the appeal of service that in the past a large amount of " clerical worker does not say clearly " " clerical worker do not say " etc. is common.Provide advice in process virtual office worker, namely collect the information real-time and claimant's interaction of filling in needed for it to claimant simultaneously, while completing consulting, in fact completed the examination of backlog, approval and examined in advance.Claimant can complete and handle flow process within level time second.After completing, claimant only need arrive window once, shows its documentary evidence, after image data confirmation, can complete handling of backlog.
Method of the present invention is initiatively according to the identity information of claimant, obtain to other departments of examination and approval and to have gathered and after the information confirmed, initiatively to claimant's checking, greatly reducing claimant proves the problem of " obviously " simultaneously, guarantees preciseness and the compliance of administrating process.
The application of method of the present invention, not only alleviates the working load of backstage office worker, indirectly solves the problem that manpower is in short supply, and can also stop backstage office worker when inputting because neglecting the input error caused, minimizing is complained, and improves service satisfaction.
Accompanying drawing explanation
Fig. 1 is the schematic diagram that method of the present invention implements to become system.
Embodiment
Below in conjunction with drawings and Examples, the present invention is described in further detail.
In order to advance the high efficiency of administrative examination and approval with no paper, the working pressure of release backstage office worker, and alleviate not understanding and misunderstanding between claimant and backstage office worker, the invention provides a kind of method handling administrative examination and approval based on artificial intelligence platform indirect activities: administrative operation system by artificial intelligence platform and claimant mutual, after artificial intelligence platform confirms the identity information of claimant and backlog, condition is handled according to what preset, prompting claimant provides the information material corresponding with condition of handling, when information material is in kind, then gather image data in kind, when the part in information material had carried out gathering and confirming before handling current backlog, then not reresenting claimant provides again, information material examined qualified after, claimant goes to working window, and contrasted by the image data with previously having selected in kind, the true and false of verified information material, if be true, then backlog has continued to.
In the present invention, administrative business platform refers to the operation system of all departments oneself, the marriage registration system of such as civil administration.Artificial intelligence platform be used for backstage office worker and claimant mutual, and obtain the information material of claimant, artificial intelligence platform is implemented on self-service equipment platform, PC platform, the network platform, mobile phone A PP or micro-letter platform, one at least sound collection, input through keyboard, handwriting input, image collecting device is set, arrange environment harvester, biological information acquisition device, above-mentioned platform and various input-output unit are that artificial intelligent platform obtains relevant information.
The present invention reduces papery to greatest extent and files, strive for accomplishing to file without papery, the information material of all physical form, as documentary evidence, only the image data of collection need be generated electronic reprographic part to store, go to working window to obtain working result claimant, during as got certain certificate, only needing to show the original paper corresponding with electronic reprographic part and comparing.Paperless management will improve speed, the order of management, the agility of service of information retrieval greatly.
If the information material that the condition of handling of backlog is corresponding, collected and confirm in the administrative operation system of other departments of examination and approval, administrative operation system request then to other departments of examination and approval is gathered and the information material confirmed by other departments of examination and approval, and does not reresent claimant and again provide.Undertaken alternately by artificial intelligence platform between the business executive system of departments of examination and approval, the artificial intelligence platform of requesting party is logged in by the artificial intelligence platform of Requested Party and uses the administrative operation system of Requested Party to obtain relevant information, or the artificial intelligence platform of Requested Party sends to be equal to administrative operation system and logs in and use the mode of the packet of administrative operation system to obtain relevant information, after obtaining information, to be sent out to the artificial intelligence platform of requesting party by Requested Party artificial intelligence platform and information material is provided.
After obtaining information material from other departments of examination and approval, feedback request people, confirm that whether the information material obtained is correct, if incorrect, prompting claimant provides correct information material.In the present invention, the source of collecting information material is not only claimant, the present invention also can initiatively according to the identity information of claimant, do to other offices, departments of examination and approval inquiry application, after obtaining information material, initiatively to claimant's checking, the while of greatly reducing the problem of proofs " your mother be you mother ", guarantee preciseness and the compliance of administrating process.
Information material is submitted to completely, if backstage office worker does not examine within the time of presetting, or is not carrying out examination and approval work, then remind backstage office worker to examine as early as possible, or reminds backstage office worker to start examination and approval work.When claimant handles, the present invention will assist backstage office worker, each operation system is logged in for backstage office worker, by in claimant's information material typing operation system, the input service (depending on operation system performance, respond slower operation system and postpone increasing operation system stand-by period of bringing) of can complete backstage office worker within level time second a few hours in a traditional way.After completing input, backstage office worker is not as carried out examination and approval work (computing machine current active window is not approval system interface), or do not respond in the stipulated time, the present invention will remind, as play voice message, after backstage office worker receives prompting, be switched to approval system interface, check the information material of typing, and submit to, can progressively action examination & approval fast.Said method not only alleviates the working load of backstage office worker, solves the problem that current manpower is in short supply, and can also stop backstage office worker when typing because neglecting the typing mistake caused, minimizing is complained, and improves service satisfaction.
In the present invention, artificial intelligence platform is provided with virtual office worker, virtual office worker is based on large data analysis, after the identity information determining claimant and backlog, when claimant is seeked advice from by virtual office worker, virtual office worker is according to the identity information of claimant, personal information, working history, current policies data and public sentiment data (comprise internet information, broadcast message, TV information, environmental information), in conjunction with the history search record of claimant, the large data message of the claimant of full area consulting same problem, the content that the question similarity that active is inferred and claimant seeks advice from is the highest, the emphasis be concerned about most from the claimant inferred carries out preferential and stresses.Virtual office worker of the present invention is based on large data analysis, can carry out highly anthropomorphic dialog mode with claimant to exchange, not simple working clause is play, can for the problem of consulting, select the mode persuading this claimant, to the problem introducing its consulting that claimant is brief and concise.For the item of claimant must be pointed out to carry out accurately complete prompting, decrease in the past a large amount of " clerical worker does not say clearly ", " clerical worker does not say " etc. common claimant and complain.
Being replied to ensure that problem that claimant seeks advice from can be satisfied with, if virtual office worker is without the problem of including claimant's consulting, then being gone to manual service; Or when claimant can not obtain satisfied answer from virtual office worker, manual service of can transferring is seeked advice from.Manual service is except answering the consulting of claimant, also there is the effect of the knowledge base optimizing virtual office worker, if the answer requested people of manual service adopts, then the knowledge base to virtual office worker is included in current problem and corresponding answer, to make virtual office worker's unceasing study, possess and more fully seek advice from adaptibility to response.
The data of knowledge base also derive from all claimants, virtual office worker based on large data message comprise the large data sets of all claimants, large data sets comprises identity information and the behavioural information of claimant; Behavioural information comprises word speed, body language, history search record during working history, the working of claimant.And united analysis can be carried out based on large data message to all information, provide all kinds of statistics and high-quality decision support to government department.
Answer in the consultation process of claimant virtual office worker, boot request people provides the relevant information of backlog, and gathers.Artificial intelligence platform provides information material or boot request people to provide the relevant information of backlog to carry out compliance judgement to claimant, and Real-time Feedback judged result, if do not conform to rule, then feedback method for treating.Namely simultaneously to claimant collect the information material (claimant handles affairs the information material collected in history without the need to again collecting) filled in needed for it and in real time with claimant's interaction, inform the compliance of the information material that claimant gathers, and the part not conforming to rule is needed how to dispose.While completing consulting, in fact complete the examination of the pending event needed for claimant, approval and examined in advance.When occurring exception: if artificial intelligence platform cannot provide information material or boot request people to provide the relevant information of backlog to carry out compliance judgement to claimant, then go to manual service, require that backstage office worker inputs basis for estimation, and the basis for estimation of backstage office worker is included in the knowledge base of artificial intelligence platform, for the automatic decision of analogue from now on.
Therefore, after claimant terminates consulting, judge except whether acquired information material is complete, if so, then point out claimant whether to handle backlog at once; If not, then require that claimant provides.If handled at once, then send request to calling system and obtain queue number, notice request people handles to corresponding window queuing.If information material is complete, then, within level time second, can completes and handle flow process.After completing, to claimant provide window row number, claimant only need arrive window once, check original paper and electronic reprographic part errorless after, get final product finishing service handle.If abandon handling at once, then progress of handling is filed, and after next claimant carries out identity information confirmation, initiatively will inquire whether continue the backlog handling current confirmation.
In order to make claimant understand event examination & approval progress in real time, after claimant's confirmation is handled, that feeds back backlog handles process flow diagram, and handles progress by handling process flow diagram Real-time Feedback.
As shown in Figure 1, the system that method of the present invention is implemented to become comprises:
Perform the artificial intelligence platform of method of the present invention, resident have virtual office worker, logged in and access administrative operation system by artificial intelligence platform; Artificial intelligence platform is provided with knowledge base, for providing the answer content of virtual office worker;
Input equipment, as image collecting device, voice collection device, finger-impu system, hand input device, environment harvester (obtaining the body language of claimant for artificial intelligence platform), biological information acquisition device (gathering fingerprint etc.);
Output device, as touch-screen, loudspeaker;
Calling system, information summarizing module (for gathering all information of all claimants), large data information module (for collecting all large data messages), manual service platform; Including data acquisition module, with internet information, broadcast message, TV information, the environmental information of input including data acquisition module.
Embodiment
The present invention will implement in hall, examination & approval center, Lishui, set up artificial intelligence to assist and handle touch-screen (artificial intelligence platform is implemented on self-service equipment platform) some, the every configuration of platform touch-screen identity card identifier, bill image device for shooting, microphone, audio amplifier, keyboard and handwriting pad.
When claimant handles traffic class administrative procedure for examination and approval, handle before touch-screen will be directed to.Touch-screen has function buttons such as " administrative examination and approvals of traffic class ", claimant presses related service button, and virtual office worker will appear on the interface of touch-screen, and requires that claimant carries out identification in identity card identifier.After obtaining ID (identity number) card information, artificial intelligence platform handles requirement according to the identity information of claimant and related service, and the administrative operation system to relevant departments such as industry and commerce, public security sends inquiry application, obtains the relevant information of this claimant.For the department of administrative operation system not possessing artificial intelligence platform, then need claimant to provide the testimonial material of this department, bill image device for shooting is taken pictures.For privacy information inquiry, then need claimant to sign " related service certificate of entrustment " (being signed or fingerprint authentication by handwriting pad), submit business commission postscript to relevant department, inquired about by artificial intelligence platform agent.Data after all departments' inquiry, compare with this business desired data, if also have missing data, prompting claimant input or file of witnessing are taken pictures.All information will be added into this claimant's personal information record, be encrypted preservation, not have lawful authority, and anyone, any system have no right to transfer.
Large data system carries out conformity calculation to all claimant's information, only outwards provides statistical conclusions in accordance with the law, does not provide any concrete privacy information.If find that some information does not meet to handle regulation, by to claimant's illustration and according to the large data message of this claimant or the similar colony of this claimant, select the most appropriate mode to make an explanation to this claimant, make its meaning understanding regulation and indispensability, and advise solution.If all complete conjunction rule of the every terms of information about claimant, then inform claimant, meet the condition of handling, and inquire that claimant handles? if request person is no, progress of then this can being handled is filed, after next claimant's identity validation, continue to handle this business by initiatively inquiring? if request person is, then process flow diagram is handled in display, simultaneously, current manual's intelligent platform sends application information to each post artificial intelligence platform, each post its person in charge of artificial intelligence platform to assist opens each administrative operation system and fills in, system for filling is complete, person in charge will be pointed out to check and approve.When person in charge checks and approves, by simultaneous display progress on the process flow diagram that claimant sees, whole flow process can be completed and handle within level time second.
After completing, artificial intelligence platform provides window row number to claimant, and claimant only need arrive window and submit associated documents and the comparison of electronic reprographic part to, and relevant form will be filled in by system, and claimant directly carries out signing by handwriting pad on electrical form.Also can, by system automatic printing form, carry out taking pictures after claimant's signing by hand leaving and taking electronic record.
Except touch-screen, micro-letter platform, web page platform, mobile phone A PP also can realize same function, method of the present invention may be implemented in all platforms possessing network service, data acquisition, data feedback.
Above-described embodiment is only used to the present invention is described, and is not used as limitation of the invention.As long as according to technical spirit of the present invention, change above-described embodiment, modification etc. all will be dropped in the scope of claim of the present invention.

Claims (15)

1. handle the method for administrative examination and approval based on artificial intelligence platform indirect activities for one kind, it is characterized in that, administrative operation system by artificial intelligence platform and claimant mutual, after artificial intelligence platform confirms the identity information of claimant and backlog, condition is handled according to what preset, prompting claimant provides the information material corresponding with condition of handling, and when information material is in kind, then gathers image data in kind; When the part in information material had carried out gathering and confirming before handling current backlog, then not reresenting claimant provides again; Information material examined qualified after, claimant goes to working window, and contrasted by the image data with previously having selected in kind, the true and false of verified information material, if be true, then backlog has continued to.
2. the method handling administrative examination and approval based on artificial intelligence platform indirect activities according to claim 1, it is characterized in that, if the information material that the condition of handling of backlog is corresponding, collected and confirm in the administrative operation system of other departments of examination and approval, then collected to the administrative operation system request of other departments of examination and approval and the information material confirmed, and do not reresent claimant and again provide.
3. the method handling administrative examination and approval based on artificial intelligence platform indirect activities according to claim 2, it is characterized in that, undertaken alternately by artificial intelligence platform between the business executive system of departments of examination and approval, the artificial intelligence platform of requesting party is logged in by the artificial intelligence platform of Requested Party and uses the administrative operation system of Requested Party to obtain relevant information, or the artificial intelligence platform of Requested Party sends to be equal to administrative operation system and logs in and use the mode of the packet of administrative operation system to obtain relevant information, after obtaining information, to be sent out to the artificial intelligence platform of requesting party by Requested Party artificial intelligence platform and information material is provided.
4. the method handling administrative examination and approval based on artificial intelligence platform indirect activities according to claim 2, it is characterized in that, after obtaining information material from other departments of examination and approval, feedback request people, confirm that whether the information material obtained is correct, if incorrect, prompting claimant provides correct information material.
5. the method handling administrative examination and approval based on artificial intelligence platform indirect activities according to claim 1, it is characterized in that, information material is submitted to completely, if backstage office worker does not examine within the time of presetting, or do not carrying out examination and approval work, then remind backstage office worker to examine as early as possible, or remind backstage office worker to start examination and approval work.
6. the method handling administrative examination and approval based on artificial intelligence platform indirect activities according to claim 1, it is characterized in that, artificial intelligence platform arranges virtual office worker, virtual office worker is based on large data analysis, after the identity information determining claimant and backlog, when claimant is seeked advice from by virtual office worker, virtual office worker is according to the identity information of claimant, personal information, working history, current policies data and public sentiment data, in conjunction with the history search record of claimant, the large data message of the claimant of full area consulting same problem, the content that the question similarity that active is inferred and claimant seeks advice from is the highest, the emphasis be concerned about most from the claimant inferred carries out preferential and stresses.
7. the method handling administrative examination and approval based on artificial intelligence platform indirect activities according to claim 6, is characterized in that, claimant in consultation process, boot request people provides the relevant information of backlog, and gathers.
8. the method handling administrative examination and approval based on artificial intelligence platform indirect activities according to claim 1 or 7, it is characterized in that, artificial intelligence platform provides information material or boot request people to provide the relevant information of backlog to carry out compliance judgement to claimant, and Real-time Feedback judged result, if do not conform to rule, then feedback method for treating.
9. the method handling administrative examination and approval based on artificial intelligence platform indirect activities according to claim 8, it is characterized in that, after claimant terminates consulting, whether prompting claimant handles backlog at once, if handled at once, then send request to calling system and obtain queue number, notice request people handles to corresponding window queuing; If abandon handling at once, then progress of handling is filed, and after next claimant carries out identity information confirmation, initiatively will inquire whether continue the backlog handling current confirmation.
10. the method handling administrative examination and approval based on artificial intelligence platform indirect activities according to claim 8, it is characterized in that, after claimant terminates consulting, judge except whether acquired information material is complete, if so, then point out claimant whether to handle backlog at once; If not, then require that claimant provides.
11. methods handling administrative examination and approval based on artificial intelligence platform indirect activities according to claim 9, is characterized in that, after claimant's confirmation is handled, that feeds back backlog handles process flow diagram, and handles progress by handling process flow diagram Real-time Feedback.
12. methods handling administrative examination and approval based on artificial intelligence platform indirect activities according to claim 6, is characterized in that, if virtual office worker is without the problem of including claimant's consulting, then go to manual service; If the answer requested people of manual service adopts, then the knowledge base to virtual office worker is included in current problem and corresponding answer.
13. methods handling administrative examination and approval based on artificial intelligence platform indirect activities according to claim 8, it is characterized in that, if artificial intelligence platform cannot provide information material or boot request people to provide the relevant information of backlog to carry out compliance judgement to claimant, then go to manual service, require that backstage office worker inputs basis for estimation, and include the basis for estimation of backstage office worker the knowledge base of artificial intelligence platform in.
14. methods handling administrative examination and approval based on artificial intelligence platform indirect activities according to claim 6, it is characterized in that, large data message comprises the large data sets of all claimants, and large data sets comprises identity information and the behavioural information of claimant; Behavioural information comprises word speed, body language, history search record during working history, the working of claimant.
15. methods handling administrative examination and approval based on artificial intelligence platform indirect activities according to claim 1, it is characterized in that, artificial intelligence platform is implemented on self-service equipment platform, PC platform, the network platform, mobile phone A PP or micro-letter platform, one at least sound collection, input through keyboard, handwriting input, image collecting device is set, environment harvester, biological information acquisition device are set.
CN201510487211.7A 2015-08-10 2015-08-10 Method for assisting business handling administrative examination and approval based on artificial intelligence platform Active CN105117437B (en)

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Cited By (16)

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CN106845943A (en) * 2017-02-06 2017-06-13 徐艳艳 Medicine(Including medicine equipment)Registration management system
CN106845933A (en) * 2016-12-30 2017-06-13 安徽杰瑞信息科技有限公司 A kind of self-service administrative examination and approval system
CN107403305A (en) * 2017-07-26 2017-11-28 四川长虹电器股份有限公司 Mobile judicial service system based on iOS
CN107622107A (en) * 2017-09-13 2018-01-23 山东盟仕乐信息科技有限公司 A kind of smart visa management system and method
CN108156123A (en) * 2016-12-02 2018-06-12 航天星图科技(北京)有限公司 A kind of integration information management server
CN108667915A (en) * 2018-04-24 2018-10-16 百度在线网络技术(北京)有限公司 Information transmission system, method and apparatus
CN109034727A (en) * 2018-06-28 2018-12-18 上海卓繁信息技术股份有限公司 Self-service electronic government affairs processing method
CN109272295A (en) * 2018-09-12 2019-01-25 张连祥 Project of inviting outside investment audits statistical method and system
CN110060190A (en) * 2019-04-18 2019-07-26 山东浪潮云信息技术有限公司 A kind of method and system that the auxiliary applied to administrative examination and approval field is handled affairs on the net
CN111461636A (en) * 2019-01-22 2020-07-28 广东鼎义互联科技股份有限公司 Virtual robot-based government affair service platform and application
CN111538876A (en) * 2020-04-09 2020-08-14 武汉虹信技术服务有限责任公司 Self-service alarm receiving and processing service processing method for base-level dispatching station and application thereof
CN111694878A (en) * 2020-05-11 2020-09-22 电子科技大学 Government affair subject matter co-processing method and system based on matter association network
CN112070468A (en) * 2020-08-28 2020-12-11 湖北中科网络科技股份有限公司 Method for assisting business handling administrative examination and approval based on artificial intelligence platform
CN114282902A (en) * 2021-12-27 2022-04-05 南京品佳科技开发有限公司 Intelligent processing system and method for administrative examination and approval affair handling matters
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Cited By (19)

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Publication number Priority date Publication date Assignee Title
CN106651292A (en) * 2016-10-14 2017-05-10 福建亿榕信息技术有限公司 Power marketing online paperless business management method and system
CN108156123A (en) * 2016-12-02 2018-06-12 航天星图科技(北京)有限公司 A kind of integration information management server
CN106845933A (en) * 2016-12-30 2017-06-13 安徽杰瑞信息科技有限公司 A kind of self-service administrative examination and approval system
CN106845943A (en) * 2017-02-06 2017-06-13 徐艳艳 Medicine(Including medicine equipment)Registration management system
CN107403305A (en) * 2017-07-26 2017-11-28 四川长虹电器股份有限公司 Mobile judicial service system based on iOS
CN107622107A (en) * 2017-09-13 2018-01-23 山东盟仕乐信息科技有限公司 A kind of smart visa management system and method
CN108667915B (en) * 2018-04-24 2022-03-08 百度在线网络技术(北京)有限公司 Information pushing system, method and device
CN108667915A (en) * 2018-04-24 2018-10-16 百度在线网络技术(北京)有限公司 Information transmission system, method and apparatus
CN109034727A (en) * 2018-06-28 2018-12-18 上海卓繁信息技术股份有限公司 Self-service electronic government affairs processing method
CN109272295A (en) * 2018-09-12 2019-01-25 张连祥 Project of inviting outside investment audits statistical method and system
CN111461636A (en) * 2019-01-22 2020-07-28 广东鼎义互联科技股份有限公司 Virtual robot-based government affair service platform and application
CN110060190A (en) * 2019-04-18 2019-07-26 山东浪潮云信息技术有限公司 A kind of method and system that the auxiliary applied to administrative examination and approval field is handled affairs on the net
CN111538876A (en) * 2020-04-09 2020-08-14 武汉虹信技术服务有限责任公司 Self-service alarm receiving and processing service processing method for base-level dispatching station and application thereof
CN111694878A (en) * 2020-05-11 2020-09-22 电子科技大学 Government affair subject matter co-processing method and system based on matter association network
CN111694878B (en) * 2020-05-11 2023-08-11 电子科技大学 Government affair subject matter joint office method and system based on matter correlation network
CN112070468A (en) * 2020-08-28 2020-12-11 湖北中科网络科技股份有限公司 Method for assisting business handling administrative examination and approval based on artificial intelligence platform
CN114282902A (en) * 2021-12-27 2022-04-05 南京品佳科技开发有限公司 Intelligent processing system and method for administrative examination and approval affair handling matters
CN117764459A (en) * 2024-02-22 2024-03-26 山邮数字科技(山东)有限公司 enterprise management system and method based on intelligent data analysis and processing
CN117764459B (en) * 2024-02-22 2024-04-26 山邮数字科技(山东)有限公司 Enterprise management system and method based on intelligent data analysis and processing

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