CN112258349A - Multi-dimensional mediation, management and analysis system for people mediation - Google Patents
Multi-dimensional mediation, management and analysis system for people mediation Download PDFInfo
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Abstract
The invention relates to a system for regulating, managing and analyzing multiple dimensions of people regulation, which is mainly communicated by a system used by people regulation users, a people regulation expert service system and a people regulation government supervision system through a comprehensive management center to form a system for regulating, managing and analyzing multiple dimensions of comprehensive multiple dimensions of data intercommunication in a big data mode; based on big data processing, the functions of instant reservation, on-line mediation and mediation document retrieval are realized, and the system has the service characteristics at any time and any place, is convenient and efficient; after the adjustment, the file storage certificate of the file is made and kept, and the service mark is kept, so that the workload of personnel can be effectively reduced, the precision is improved, and the work efficiency is accelerated; meanwhile, through overall supervision of big data, a data decision-making kuang can be provided for an accurate judicial method more conveniently; and a similar mediation text is provided for a moderator as a standard mediation text reference to assist in rapid mediation of the case, and professional literacy is increased through plan assessment, so that the case is fairly, fairly and justly taken out for the party.
Description
Technical Field
The invention relates to the technical field of legal services, in particular to a multi-dimensional mediation, management and analysis system for people mediation.
Background
The non-complaints put forward higher requirements for basic legal services, and the centers of gravity of the administrative work of the judicial sciences lie in prevention and solution, so that the social steadiness management is realized. In the process, people's mediation is a threshold of social treatment before all dispute litigation has occurred. The method is the most concrete measure for preventing the basic service from declining and increasing, and is necessary.
At present, people's mediation is mainly performed offline, and under epidemic conditions, no face mediation or more convenient mediation mode is seen as an essential part in judicial administration work. The existing mediation edition block is equipped with three service functions of mediation reservation, on-line mediation and inquiry of a mediation mechanism; however, the overall management of the whole administrative work is not intelligent enough, which results in low system utilization rate.
Disclosure of Invention
The invention aims to solve the technical problems that the multi-dimensional regulation, management and analysis system for people regulation is provided, and the problems that the existing people regulation mainly based on offline regulation is not intelligent enough and the utilization rate of the system is low are solved.
In order to solve the technical problems, the technical scheme of the invention is as follows: a people mediation multidimensional mediation, management and analysis system has the innovation points that: the system is mainly communicated by a people mediation user using system, a people mediation expert service system and a people mediation government supervision system through a comprehensive management center, and forms a comprehensive multidimensional people mediation and multidimensional mediation and management analysis system for data intercommunication in a big data mode.
Furthermore, the system for the people mediation user at least comprises an instant mediation reservation plate, an instant on-line mediation plate and an instant retrieval mediation document plate, and is used for providing a quick mediation service for the user and realizing the functions of instant reservation, on-line mediation and retrieval of the mediation document;
the people mediation expert service system at least comprises a standardized management flow plate, a standardized mediation text plate and a standardized file making plate, and is used for providing quick mediation assistance service for a mediator and realizing the making of a standardized mediation text, a standardized management flow and a standardized file;
the people mediation government supervision system at least comprises a big data overall layout block, a big data assessment layout block, a big data supervision layout block and a big data early warning layout block and is used for providing overall planning, assessment, supervision and early warning services in a big data mode for administrative staff.
Furthermore, the system used by the people mediation user provides a quick mediation interactive service for the user, administrative staff and the mediator:
the method comprises the steps that a user enters a system for a people mediation user to log in by using electronic equipment, fills reservation information of mediation application in an instant mediation reservation plate, and submits the reservation information to a regulation government monitoring system of people, wherein the reservation information comprises user and party information, mediation content, mediation category and mediation region;
after the mediation application, after the administrative staff adopts a people mediation government supervision system to pass the audit, the user mediates with the mediator and the related parties through the immediate on-line mediation plate, can upload and submit the related evidence in the mediation process, and can carry out signature confirmation of the mediation document;
after the mediation is finished, the mediation document signed and confirmed by the user, the mediation member and the relevant parties is pushed by the mediation member through the people mediation expert service system, and the user requests the mediation document edition block to select to download the electronic edition mediation document or scan and print the paper mediation document by using the identity card at the moment according to the requirement.
Further, the people mediation expert service system provides mediation assistance interactive service based on big data processing for a mediator:
a moderator makes appointment and participates in mediation with a user through the standardized management flow plate;
in the mediation process, the standardized mediation text plate pushes standardized mediation texts of similar cases to a mediator according to the reservation information of the mediation application to provide reference for mediation; meanwhile, a mediator directly records a mediation record in a standardized mediation text block to automatically form a mediation document corresponding to the mediation application;
after the adjustment is finished, the standardized file making plate automatically matches and fills file information according to an adjustment state finishing instruction given by an adjuster, and uploads the file information to a database of the comprehensive management center, wherein the file information comprises an adjustment document, an adjustment record, adjuster information, expert information, user adjustment application information and evidence accessories submitted by a user.
Further, the people regulation government supervision system provides big data overall planning, big data supervision, big data assessment and big data early warning services for administrative staff based on the interaction of the people regulation government supervision system, the people regulation expert service system, the people regulation user use system and the comprehensive management center:
administrative staff use the people to mediate the government's supervisory system and call the database of the comprehensive management center, have already mediated the application, newly increased and mediated the application and moderator to carry on the overall management to all kinds of in the jurisdiction through the large data overall arrangement plate;
the administrative staff audits the newly-added mediation application submitted by the user, after the audit is passed, the administrative staff feeds back the audit result to the user through the interaction between the people mediation government supervisory system and the people mediation user use system, and fast matching of the mediation staff is carried out according to the overall management condition;
administrative staff interact with a people regulation expert service system through a people regulation government regulation system, dynamically regulate the regulation application generated in the district through a big data regulation plate, and optionally enter a regulation room for real-time regulation;
administrative staff set up moderator's examination terms, guarantee the professional of the moderator through the big data examination plate, improve the whole mediation business level, wherein moderator's examination terms include professional training and professional examination;
administrative staff provide instructions for statistical analysis and early warning at a regulation system of people regulation and government through a big data early warning block, wherein the instructions comprise people, things and processing results.
Furthermore, the standardized mediation text block is based on an analysis model of case large scheduling, a comprehensive management center performs assistance element information matching on each referee document website, each platform and mediation cases in the system by a crawler technology, matched cases are pushed to the standardized mediation text block of a civil mediation expert service system, and a mediator performs secondary study and judgment according to the matched cases to screen mediation texts similar to the mediation application as standardized mediation texts to assist in rapid mediation of the cases.
Further, the standardized file making block automatically performs relevance identification matching of element information in the standard file template on reservation information, moderator notes, moderator texts after signature confirmation and evidence accessories based on interaction between a people moderator expert service system and a people moderator user use system, automatically imports the content corresponding to the relevance identification, completes file making of the current moderator application after secondary research and modification by the moderator, and then stores and archives the files.
Furthermore, the big data overall block realizes related personnel management through roster management, role division, mechanism management, result management, exception management and reward and punishment management.
Further, the big data assessment block is realized based on an analysis model with instant spot check participation in a service process, the big data supervision block and the big data early warning block are realized based on a spot check analysis model for a mediation result, and the service process comprises reservation mediation management, mediation distribution management, authority management, mediation process dynamic management, mediation exception management, mediation document management, mediation result delivery management and archive retention management, wherein the mediation process dynamic management comprises mediation reservation case catalog, administrative staff distributing case information according to the authority, mediation staff receiving and arranging case information, mediation and making a case catalog and making and delivering the mediation staff document information online.
Furthermore, the big data early warning block is based on a big data analysis model for monitoring early warning and maintaining harmony for large city data analysis and control, and comprises personnel large scheduling management, case analysis and comparison management, overall city data planning and research management and early warning area analysis and processing capacity management.
Further, the integrated management center comprises a database, and the database is formed by collecting data and processing and storing the data through big data.
Further, the big data processing is a processing technology based on basic data acquisition, cleaning, studying and judging analysis, classification identification, association identification and element combination, and a crawler technology is adopted to carry out rapid command execution.
Further, the specific service mode is as follows:
a user makes a regulation application appointment for a case needing regulation through a system used by a people regulation user, and fills and submits associated information of the regulation application;
administrative staff audit the mediation application through a people mediation government supervision system, decide to accept or reject the mediation application, and push an audit result to a user, wherein if the mediation application is accepted, a mediator in a corresponding jurisdiction is allocated, the mediator is in contact with the user related to the mediation application, and mediation time and place are agreed to perform on-line or off-line mediation;
the method comprises the following steps that a moderator, a user and relevant parties carry out online or offline mediation according to an agreement, if online mediation is adopted, the moderator enters an online mediation room through a people mediation expert service system, the user and the relevant parties enter the online mediation room through a people mediation user using system, and the moderator, the user and the relevant parties start online mediation after entering the online mediation room;
in the mediation process, a people mediation expert service system provides a standardized mediation text similar to a case, a mediator adopts the standardized mediation text as a reference to mediate, and a user and a related party can upload a submission evidence; a standard mediation text is provided by a people mediation expert service system, and a mediator carries out rapid filling of a mediation writing and rapid making of a mediation document through the standard mediation text; the prepared mediation document is pushed to a user and a related party for confirmation, the signature is carried out after no mistake is confirmed, and the final mediation document is uploaded by a mediator and the mediation is finished;
the people mediation expert service system provides standardized files, and calls reservation information, mediator information, mediation stroke records, mediation texts confirmed by signature for relevance identification matching and automatic filling, and then the mediator conducts secondary study, judgment and modification to complete the file making of the current mediation application, and the mediator uploads the files of the mediation application to the comprehensive management center, and the files are classified by the comprehensive management center identification and then stored in the database to complete certificate storage and archiving.
The civil regulation and government supervision system provides big data overall planning, big data assessment, big data supervision and big data early warning, administrative staff call a database of the comprehensive management center through the civil regulation and government supervision system to carry out overall planning, assessment, supervision and early warning, and can enter a regulation room to carry out supervision through big data supervision.
Further, in the mediation process, the people mediation expert service system records and archives the screen.
And further, after the mediation is finished, the user selects to ask for the mediation document on line or ask for the mediation document off line according to the requirement.
Furthermore, after the administrative staff checks and determines to accept the mediation application and distributes the mediation staff in the corresponding district, resume information of the mediation staff is pushed to the user.
Furthermore, the user and the related parties upload submitted evidences, administrative staff, the user, the related parties and a moderator can open and view the evidences, and the evidences can be stored in the file as accessories in the file making process.
Further, lawyer experts may be invited to enter the concierge room to assist in the mediation if necessary.
The invention has the advantages that:
1) based on big data processing, the system is communicated by a people mediation user using system, a people mediation expert service system and a people mediation government supervision system through a comprehensive management center, so that a system for comprehensive multidimensional mediation and management analysis of data intercommunication in a big data mode is formed, the workload of personnel can be effectively reduced, the precision is improved, and the work handling efficiency is accelerated; meanwhile, through overall supervision of big data, a data decision-making wisdom can be provided for an accurate judicial method more conveniently, and the functions of immediate appointment, online mediation and mediation of document asking are realized; in the standardized file making, a people mediation expert service system performs relevance identification matching of element information in a standard file template on reservation information, mediator information, a mediation stroke record, a mediation text and evidence accessories after signature confirmation, automatically imports the content corresponding to the relevance identification, completes file making of the current mediation application after secondary study, judgment and modification by a mediator, then stores and archives the certificate, and services and leaves traces.
2) According to the invention, similar mediation texts are provided for a mediator as standard mediation text references through quick crawling, so that the rapid mediation of cases is assisted, the accurate mediation mode of the mediator is improved, the professional assistance of the mediator is greatly facilitated, and the professional literacy is increased through plan assessment, so that the case is fairly, impartially and absolutely filed for the parties.
Drawings
The present invention will be described in further detail with reference to the accompanying drawings and specific embodiments.
Fig. 1 is a functional block diagram of a people mediation multidimensional mediation, management and analysis system of the present invention.
Fig. 2 is a flow chart of a system for using a people mediation user of the system for multidimensional mediation, management and analysis of people mediation of the present invention.
Fig. 3 is a flow chart of a people mediation expert service system of the people mediation multidimensional mediation, management and analysis system of the present invention.
Fig. 4 is a flow chart of mediation application audit distribution of the people mediation multidimensional mediation, management and analysis system of the present invention.
Fig. 5 is a moderator allocation flow chart of the people mediation multidimensional mediation, management and analysis system of the present invention.
FIG. 6 is a flowchart of a standardized mediation text layout of a people mediation multidimensional mediation, management and analysis system of the present invention.
FIG. 7 is a block flow diagram of a standardized portfolio layout of a people-mediated multidimensional mediation, management, and analysis system of the present invention.
FIG. 8 is a flowchart illustrating a civil mediation multidimensional mediation, management and analysis service model mediation method of the present invention.
Detailed Description
Fig. 1 shows a system for multidimensional mediation, management and analysis of people mediation, which is used for realizing intelligent online mediation and management, and is a system for comprehensive multidimensional mediation, management and analysis of data intercommunication in a big data mode, wherein the system is mainly communicated by a people mediation user using system, a people mediation expert service system and a people mediation government supervision system through a comprehensive management center.
The system for the people mediation user at least comprises an instant mediation reservation plate, an instant on-line mediation plate and an instant retrieval mediation document plate, and is used for providing a quick mediation service for the user and realizing the functions of instant reservation, on-line mediation and retrieval of the mediation document;
the people mediation expert service system at least comprises a standardized management flow plate, a standardized mediation text plate and a standardized file making plate, and is used for providing quick mediation assistance service for a mediator and realizing the making of a standardized mediation text, a standardized management flow and a standardized file;
the people mediation government supervision system at least comprises a big data overall layout block, a big data assessment layout block, a big data supervision layout block and a big data early warning layout block, and is used for providing overall planning, assessment, supervision and early warning services in a big data mode for administrative staff.
FIG. 2 shows a flow of a system used by a people mediation user, which provides a fast mediation interactive service between the user and administrative staff and a mediator:
the method comprises the steps that a user enters a system for a people mediation user to log in by using electronic equipment, fills reservation information of mediation application in an instant mediation reservation plate, and submits the reservation information to a regulation government monitoring system of people, wherein the reservation information comprises user and party information, mediation content, mediation category and mediation region;
after the mediation application, after the administrative staff adopts the people mediation government supervision system to pass the audit, the user mediates with the mediator and the related parties through the immediate on-line mediation plate, and the mediation process can upload and submit the related evidence and can carry out signature confirmation of the mediation document.
As a specific implementation manner of this embodiment, as shown in fig. 4 and 5, for example, a village crowd 1 and a village crowd 2 have a contradiction, and the village crowd 1 and the village crowd 2 can be applied for mediation by the village 1, after an administrator receives a case, keyword extraction of elements such as a jurisdiction to which the case belongs, a case type, and a case reception authorization level is quickly matched, the system carries out secondary study and judgment, the elements are freely combined, the case is quickly judged to belong to a village jurisdiction, a village jurisdiction or a village jurisdiction, and then an instruction is given according to a system study and judgment result, and the case is transferred to a related level.
And after the application mediation is successfully accepted, administrative staff match the case type, the type of the mediation staff, the mediation jurisdiction, the neutral time, the avoidance condition and other element information, the system automatically matches by using a decision tree algorithm to obtain a proper mediator group, and then secondary study and judgment comparison are carried out to select the most proper mediation case staff and push the most proper mediation case staff to the parties for reservation mediation.
After the mediation is finished, the mediation document signed and confirmed by the user, the mediation member and the relevant parties is pushed by the mediation member through the people mediation expert service system, and the user requests the mediation document edition block to select to download the electronic edition mediation document or scan and print the paper mediation document by using the identity card at the moment according to the requirement.
FIG. 3 shows a people mediation expert service system flow, which provides mediation assistance interactive service based on big data processing for a mediator:
a moderator makes appointment and participates in mediation with a user through the standardized management flow plate;
in the mediation process, lawyer experts can be invited to enter a mediation room for assisting mediation if necessary, and the standardized mediation text block pushes standardized mediation texts of similar cases to the mediation staff according to the reservation information of mediation application so as to provide reference for mediation; meanwhile, a mediator directly records a mediation record in a standardized mediation text block to automatically form a mediation document corresponding to the mediation application;
after the adjustment is finished, the standardized file making plate automatically matches and fills file information according to an adjustment state finishing instruction given by an adjuster, and uploads the file information to a database of the comprehensive management center, wherein the file information comprises an adjustment document, an adjustment record, adjuster information, expert information, user adjustment application information and evidence accessories submitted by a user.
As a more detailed embodiment of the present embodiment, in the people mediation expert service system of the present invention:
the standardized mediation text block shown in fig. 6 is based on an analysis model of case large scheduling, a comprehensive management center performs matching of assistance factor information on each referee document website, each platform and mediation cases in the system through a crawler technology, matched cases are pushed to the standardized mediation text block of a civil mediation expert service system, and a mediator performs secondary study and judgment according to the matched cases to screen mediation texts similar to the mediation application as standardized mediation texts, so that rapid mediation of cases is assisted.
The standardized file making block shown in fig. 7 automatically performs relevance identifier matching of element information in a standard file template on reservation information, moderator notes, moderator texts after signature confirmation and evidence accessories based on interaction between a people moderator expert service system and a people moderator user use system, automatically imports the content corresponding to the relevance identifier, completes file making of the current moderator application after secondary research and modification by the moderator, and then stores and archives the files.
As a more detailed implementation manner of this embodiment, in the people mediation government regulation system of the present invention:
the people mediation government supervision system provides big data planning, big data supervision, big data assessment and big data early warning services for administrative staff based on the interaction of the people mediation government supervision system, the people mediation expert service system, the people mediation user use system and the comprehensive management center:
administrative staff use the people to mediate the government's supervisory system and call the database of the comprehensive management center, have already mediated the application, newly increased and mediated the application and moderator to carry on the overall management to all kinds of in the jurisdiction through the large data overall arrangement plate;
the administrative staff audits the newly-added mediation application submitted by the user, after the audit is passed, the administrative staff feeds back the audit result to the user through the interaction between the people mediation government supervisory system and the people mediation user use system, and fast matching of the mediation staff is carried out according to the overall management condition;
administrative staff interact with a people regulation expert service system through a people regulation government regulation system, dynamically regulate the regulation application generated in the district through a big data regulation plate, and optionally enter a regulation room for real-time regulation;
administrative staff set up moderator's examination terms, guarantee the professional of the moderator through the big data examination plate, improve the whole mediation business level, wherein moderator's examination terms include professional training and professional examination;
administrative staff provide instructions for statistical analysis and early warning at a regulation system of people regulation and government through a big data early warning block, wherein the instructions comprise people, things and processing results.
The big data overall block realizes the management of related personnel through roster management, role division, mechanism management, result management, exception management and reward and punishment management.
The large data assessment board is realized based on an analysis model with instant spot check participation in a service process, the large data supervision board and the large data early warning board are realized based on a spot check study judgment analysis model for a mediation result, the service process comprises reservation mediation management, mediation distribution management, authority management, dynamic mediation process management, mediation abnormity management, mediation document management, mediation result delivery management and archive retention management, wherein the dynamic mediation process management comprises mediation reservation case catalog, administrative staff distribution case information according to authority, mediation staff receiving cases and arranging mediation information, case mediation and making a file catalog, and mediation document information made by the mediation staff and delivered to the parties on line.
The big data early warning block is based on a big data analysis model for monitoring early warning maintenance harmony for large city debugging, and comprises large personnel scheduling management, case analysis and comparison management, overall city data planning and research management and early warning area analysis and processing capacity management.
The integrated management center comprises a database, and the database is formed by collecting data and processing and storing the data through big data.
The big data processing is a processing technology based on basic data acquisition, cleaning, studying and judging analysis, classification identification, association identification and element combination, and adopts a crawler technology to carry out rapid command execution.
Fig. 8 shows a specific service mode of the people mediation multidimensional mediation, management and analysis system of the present invention, which specifically includes:
a user makes a regulation application appointment for a case needing regulation through a system used by a people regulation user, and fills and submits associated information of the regulation application;
administrative staff audit the mediation application through a people mediation government supervision system, decide to accept or reject the mediation application, and push an audit result to a user, wherein if the mediation application is accepted, a mediator in a corresponding jurisdiction is allocated, the mediator is in contact with the user related to the mediation application, and mediation time and place are agreed to perform on-line or off-line mediation;
the method comprises the following steps that a moderator, a user and relevant parties carry out online or offline mediation according to an agreement, if online mediation is adopted, the moderator enters an online mediation room through a people mediation expert service system, the user and the relevant parties enter the online mediation room through a people mediation user using system, and the moderator, the user and the relevant parties start online mediation after entering the online mediation room;
in the mediation process, a people mediation expert service system provides a standardized mediation text similar to a case, a mediator adopts the standardized mediation text as a reference to mediate, and a user and a related party can upload a submission evidence; a standard mediation text is provided by a people mediation expert service system, and a mediator carries out rapid filling of a mediation writing and rapid making of a mediation document through the standard mediation text; the prepared mediation document is pushed to a user and a related party for confirmation, the signature is carried out after no mistake is confirmed, and the final mediation document is uploaded by a mediator and the mediation is finished;
the people mediation expert service system provides standardized files, and calls reservation information, mediator information, mediation stroke records, mediation texts confirmed by signature for relevance identification matching and automatic filling, and then the mediator conducts secondary study, judgment and modification to complete the file making of the current mediation application, and the mediator uploads the files of the mediation application to the comprehensive management center, and the files are classified by the comprehensive management center identification and then stored in the database to complete certificate storage and archiving.
The civil regulation and government supervision system provides big data overall planning, big data assessment, big data supervision and big data early warning, administrative staff call a database of the comprehensive management center through the civil regulation and government supervision system to carry out overall planning, assessment, supervision and early warning, and can enter a regulation room to carry out supervision through big data supervision.
And in the mediation process, the people mediation expert service system records and archives the screen.
And after the adjustment is finished, the user selects to ask for the adjustment document on line or ask for the adjustment document off line according to the requirement.
And after the administrative staff checks and determines to accept the mediation application and distributes the mediators in the corresponding district, the resume information of the mediators is pushed to the user.
The user and the related parties upload submitted evidences, administrative staff, the user, the related parties and a moderator can open and view the evidences, and the evidences can be stored in the file as accessories in the file making process.
The specific embodiment is as follows:
a user submits a mediation application, mediation contents, mediation types and mediation areas need to be written in the mediation application, administrative staff judge whether the application is in an acceptance range according to all contents of the mediation application after receiving the application, if the application is judged not to be in the acceptance range, the application is rejected, and meanwhile, the user is informed that the application is not in the acceptance range; if the application is judged to be in the acceptance range, the user is informed that the application is in the acceptance range, information of the jurisdiction to which the case belongs, the type of the case and information of case acceptance authorization levels are quickly matched, secondary research and judgment are carried out by the system, whether the case belongs to a primary village and town-level mediation case or a city bureau mediation case is quickly judged, then an instruction is given according to a system research and judgment result, the case is transferred to a relevant level, and the application mediation is successfully accepted.
After the application mediation is successfully accepted, administrative staff match element information of mediation application, the system utilizes a decision tree algorithm to automatically match, a proper mediator group is obtained, then secondary study and judgment comparison is carried out, a mediator which is most suitable for the mediation case is selected from the proper mediator group, reservation mediation is pushed to the party and the mediator, if at least one of the party and the mediator does not agree with mediation, the reservation mediation is cancelled, after the party and the mediator agree with reservation mediation, subsequent information confirmation such as mediation time, mediation place and regulation mode can be carried out, lawyers can carry out auxiliary mediation in the mediation process, and administrative staff can also carry out supervision.
The element information in the present embodiment includes a case type, a mediation jurisdiction, a neutral time, and avoidance conditions, but the element information is merely exemplary and not limiting, and for example, information such as a type to which a mediation person belongs may be added as an element of the screening and identification information.
If the mediation mode adopts on-line mediation, the on-line mediation room is accessed after the confirmed mediation time, and the mediation is started when the administrator, the user, other parties and lawyer experts all enter the mediation room.
In the mediation process, in order to correctly judge the case trend, the system can be matched with assistance element information in each referee document website, each platform and each mediation case in the system by a crawler technology according to the case type or case keywords, the selected similar case files are pushed to a mediator, the mediator conducts secondary study and judgment on the similar case files, if the similar case files are irrelevant to the mediation, the pushing of the similar case files is abandoned, if the similar case files are similar to the mediation, the adoption of the similar case files is reserved as reference, a small mediation assistant is formed, and the rapid mediation of the cases is assisted.
After the online mediation achieves consensus, the system calls a standard file template, then forms the relevance identification of the corresponding block, extracts the basic information of the person authentication real-name authentication of the party, the mediation risk and the notice prompt, the personnel avoidance processing, the evidence data uploaded in the mediation process and the relevant data of the mediation record to carry out the relevance identification, carries out secondary study and judgment, automatically identifies, copies the evidence data to the corresponding block to manufacture the file content, carries out online signature after the mediator confirms that no mistake exists, saves and archives the file content of the file, and completes the mediation.
It will be understood by those skilled in the art that the present invention is not limited to the embodiments described above, which are described in the specification and illustrated only to illustrate the principle of the present invention, but that various changes and modifications may be made therein without departing from the spirit and scope of the present invention, which fall within the scope of the invention as claimed. The scope of the invention is defined by the appended claims and equivalents thereof.
Claims (18)
1. A people mediation multidimensional mediation, management and analysis system is characterized in that: the system is mainly communicated by a people mediation user using system, a people mediation expert service system and a people mediation government supervision system through a comprehensive management center, and forms a comprehensive multidimensional people mediation and multidimensional mediation and management analysis system for data intercommunication in a big data mode.
2. The people mediation multidimensional mediation, management and analysis system of claim 1, wherein:
the system for the people mediation user at least comprises an instant mediation reservation plate, an instant on-line mediation plate and an instant retrieval mediation document plate, and is used for providing a quick mediation service for the user and realizing the functions of instant reservation, on-line mediation and retrieval of the mediation document;
the people mediation expert service system at least comprises a standardized management flow plate, a standardized mediation text plate and a standardized file making plate, and is used for providing quick mediation assistance service for a mediator and realizing the making of a standardized mediation text, a standardized management flow and a standardized file;
the people mediation government supervision system at least comprises a big data overall layout block, a big data assessment layout block, a big data supervision layout block and a big data early warning layout block and is used for providing overall planning, assessment, supervision and early warning services in a big data mode for administrative staff.
3. The people mediation multidimensional mediation, management and analysis system of claim 2, wherein:
the system for the people to mediate provides rapid mediation interactive service for the users, administrative staff and mediators:
the method comprises the steps that a user enters a system for a people mediation user to log in by using electronic equipment, fills reservation information of mediation application in an instant mediation reservation plate, and submits the reservation information to a regulation government monitoring system of people, wherein the reservation information comprises user and party information, mediation content, mediation category and mediation region;
after the mediation application, after the administrative staff adopts a people mediation government supervision system to pass the audit, the user mediates with the mediator and the related parties through the immediate on-line mediation plate, can upload and submit the related evidence in the mediation process, and can carry out signature confirmation of the mediation document;
after the mediation is finished, the mediation document signed and confirmed by the user, the mediation member and the relevant parties is pushed by the mediation member through the people mediation expert service system, and the user requests the mediation document edition block to select to download the electronic edition mediation document or scan and print the paper mediation document by using the identity card at the moment according to the requirement.
4. The people mediation multidimensional mediation, management and analysis system of claim 2, wherein:
the people mediation expert service system provides mediation assistance interactive service based on big data processing for a mediator:
a moderator makes appointment and participates in mediation with a user through the standardized management flow plate;
in the mediation process, the standardized mediation text plate pushes standardized mediation texts of similar cases to a mediator according to the reservation information of the mediation application to provide reference for mediation; meanwhile, a mediator directly records a mediation record in a standardized mediation text block to automatically form a mediation document corresponding to the mediation application;
after the adjustment is finished, the standardized file making plate automatically matches and fills file information according to an adjustment state finishing instruction given by an adjuster, and uploads the file information to a database of the comprehensive management center, wherein the file information comprises an adjustment document, an adjustment record, adjuster information, expert information, user adjustment application information and evidence accessories submitted by a user.
5. The people mediation multidimensional mediation, management and analysis system of claim 2, wherein:
the people mediation government supervision system provides big data planning, big data supervision, big data assessment and big data early warning services for administrative staff based on the interaction of the people mediation government supervision system, the people mediation expert service system, the people mediation user use system and the comprehensive management center:
administrative staff use the people to mediate the government's supervisory system and call the database of the comprehensive management center, have already mediated the application, newly increased and mediated the application and moderator to carry on the overall management to all kinds of in the jurisdiction through the large data overall arrangement plate;
the administrative staff audits the newly-added mediation application submitted by the user, after the audit is passed, the administrative staff feeds back the audit result to the user through the interaction between the people mediation government supervisory system and the people mediation user use system, and fast matching of the mediation staff is carried out according to the overall management condition;
administrative staff interact with a people regulation expert service system through a people regulation government regulation system, dynamically regulate the regulation application generated in the district through a big data regulation plate, and optionally enter a regulation room for real-time regulation;
administrative staff set up moderator's examination terms, guarantee the professional of the moderator through the big data examination plate, improve the whole mediation business level, wherein moderator's examination terms include professional training and professional examination;
administrative staff provide instructions for statistical analysis and early warning at a regulation system of people regulation and government through a big data early warning block, wherein the instructions comprise people, things and processing results.
6. The people mediation multidimensional mediation, management and analysis system of claim 4, wherein: the standardized mediation text block is based on an analysis model of case large scheduling, a comprehensive management center conducts assistance element information matching on each referee document website, each platform and mediation cases in the system through a crawler technology, matched cases are pushed to the standardized mediation text block of a civil mediation expert service system, a mediator conducts secondary study and judgment according to the matched cases to screen mediation texts similar to the mediation application as standardized mediation texts, and rapid mediation of the cases is assisted.
7. The people mediation multidimensional mediation, management and analysis system of claim 4, wherein: the standardized file making block is based on interaction between a people mediation expert service system and a people mediation user using system, relevance identification matching of element information in a standard file template is automatically carried out on appointment information, mediator information, a mediation stroke record, mediation texts and evidence accessories after signature confirmation, the content corresponding to the relevance identification is automatically imported, after secondary research and modification is carried out by a mediator, file making of current mediation application is completed, and then evidence storage and filing are carried out.
8. The people mediation multidimensional mediation, management and analysis system of claim 4, wherein: the big data overall block realizes related personnel management through roster management, role division, mechanism management, result management, exception management and reward and punishment management.
9. The people mediation multidimensional mediation, management and analysis system of claim 4, wherein: the big data assessment board is realized based on an analysis model with instant spot check participation in a service process, the big data supervision board and the big data early warning board are realized based on a spot check study judgment analysis model for a mediation result, the service process comprises reservation mediation management, mediation distribution management, authority management, mediation process dynamic management, mediation exception management, mediation document management, mediation result delivery management and archive retention management, wherein the mediation process dynamic management comprises mediation reservation case catalog, administrative staff distribution case information according to authority, mediation personnel receiving case and arranging mediation information, case mediation and making file catalog, and mediation document information making and online delivery to parties.
10. The people mediation multidimensional mediation, management and analysis system of claim 4, wherein: the big data early warning block is based on a big data analysis model for monitoring early warning maintenance harmony for large city debugging, and comprises large personnel scheduling management, case analysis and comparison management, overall city data planning and research management and early warning area analysis and processing capacity management.
11. The people mediation multidimensional mediation, management and analysis system of claim 1, wherein: the comprehensive management center comprises a database, wherein the database is formed by collecting data and processing and storing big data.
12. The people mediation multidimensional mediation, management and analysis system of claim 11, wherein: the big data processing is a processing technology based on basic data acquisition, cleaning, studying and judging analysis, classification identification, association identification and element combination, and adopts a crawler technology to carry out rapid command execution.
13. The people mediation multidimensional mediation, management and analysis system of claim 2, wherein: the service mode of the system is specifically as follows:
a user makes a regulation application appointment for a case needing regulation through a system used by a people regulation user, and fills and submits associated information of the regulation application;
administrative staff audit the mediation application through a people mediation government supervision system, decide to accept or reject the mediation application, and push an audit result to a user, wherein if the mediation application is accepted, a mediator in a corresponding jurisdiction is allocated, the mediator is in contact with the user related to the mediation application, and mediation time and place are agreed to perform on-line or off-line mediation;
the method comprises the following steps that a moderator, a user and relevant parties carry out online or offline mediation according to an agreement, if online mediation is adopted, the moderator enters an online mediation room through a people mediation expert service system, the user and the relevant parties enter the online mediation room through a people mediation user using system, and the moderator, the user and the relevant parties start online mediation after entering the online mediation room;
in the mediation process, a people mediation expert service system provides a standardized mediation text similar to a case, a mediator adopts the standardized mediation text as a reference to mediate, and a user and a related party can upload a submission evidence; a standard mediation text is provided by a people mediation expert service system, and a mediator carries out rapid filling of a mediation writing and rapid making of a mediation document through the standard mediation text; the prepared mediation document is pushed to a user and a related party for confirmation, the signature is carried out after no mistake is confirmed, and the final mediation document is uploaded by a mediator and the mediation is finished;
the method comprises the following steps that a people mediation expert service system provides standardized files, and mediation texts after appointment information, mediator information, mediation stroke records and signature confirmation are called to carry out relevance identification matching and automatic filling, and then a mediator carries out secondary study, judgment and modification to finish the file making of a current mediation application, uploads the files of the mediation application to a comprehensive management center, and the files are classified by identifications of the comprehensive management center and then stored in a database to finish certificate storage and archiving;
the civil regulation and government supervision system provides big data overall planning, big data assessment, big data supervision and big data early warning, administrative staff call a database of the comprehensive management center through the civil regulation and government supervision system to carry out overall planning, assessment, supervision and early warning, and can enter a regulation room to carry out supervision through big data supervision.
14. The people mediation multidimensional mediation, management and analysis system of claim 13, wherein: and in the mediation process, the people mediation expert service system records and archives the screen.
15. The people mediation multidimensional mediation, management and analysis system of claim 13, wherein: and after the adjustment is finished, the user selects to ask for the adjustment document on line or ask for the adjustment document off line according to the requirement.
16. The people mediation multidimensional mediation, management and analysis system of claim 13, wherein: and after the administrative staff checks and determines to accept the mediation application and distributes the mediators in the corresponding district, the resume information of the mediators is pushed to the user.
17. The people mediation multidimensional mediation, management and analysis system of claim 13, wherein: the user and the related parties upload submitted evidences, administrative staff, the user, the related parties and a moderator can open and view the evidences, and the evidences can be stored in the file as accessories in the file making process.
18. The people mediation multidimensional mediation, management and analysis system of claim 13, wherein: attorneys may be invited to enter the mediation room to assist in mediation during mediation.
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