CN110247943A - It is long-range to reconcile implementation method and device - Google Patents
It is long-range to reconcile implementation method and device Download PDFInfo
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Abstract
A kind of long-range conciliation implementation method provided by the invention and device, when user needs remotely to be reconciled for certain case, communication customer end can be started with its terminal device of flexible choice, case conciliation application is carried out into application platform is reconciled, and the corresponding conciliation of generation application request is sent to service server, service server is set to obtain task to be reconciled accordingly, it is reconciled by target after client accepts after conciliation task at this, it will generate to accept accordingly and notify and be sent to applicant's client, later, applicant's client can pass through the corresponding communication server, realize with this reconcile other participate in member client data interaction and data it is synchronous displaying, reconcile communication way diversification, and it is remotely reconciled without the conciliation case information that member watches printing, without transmitting information under line, it highly shortened remote Journey reconciles the time, improves conciliation efficiency.
Description
Technical field
The present invention relates to lawsuit mediation application fields, more specifically to a kind of long-range conciliation implementation method and device.
Background technique
Lawsuit mediation (also referred to as court mediation) refers to that civil case in the case where trial organization, people's court is presided over, lawsuit is double
Square party holds consultations on an equal footing, and reaches an agreement, and approves through people's court, is to working as in such a way that the movable one kind of the lawsuit that terminates is wound up the case
The useful supplement of preceding litigation services.
Wherein, trouble-shooter carry out case dispute mediation process in, according to both parties submit case volume information,
Evidence material etc. is linked up in detail to both parties.Currently, being usually using the face-to-face mediation practices under line, this is past
Toward both parties are needed, repeatedly round-trip law court and trouble-shooter are linked up, and process is comparatively laborious, and efficiency is very low.
In order to improve the above problem, with the fast development of Internet information technique, a kind of long-range conciliation side is nowadays proposed
Formula substitutes under traditional wire mediation practices face to face, specifically, the personnel for needing third party claim to reconcile download special-purpose software, by special
With software after court mediation service platform carries out authentication registration, long-range message is carried out with the trouble-shooter of responsible this case and is linked up, this
Sample does not need to be able to use special-purpose software in person to law court by internet yet and complete this tune referring to the personnel of lawsuit mediation
Solution.
But in existing this long-range conciliation scheme, the personnel that third party claim is reconciled must download special-purpose software ability
Enough communications realized with trouble-shooter, after this lawsuit mediation case is wound up the case, it is also necessary to the special-purpose software is unloaded, it is also number
It is tired；In addition, party and trouble-shooter are linked up dependent on text message, communication side referring to the material information in respective hand
Formula is single, and double hairs is needed to search other side's said material content constantly from material information, leverages conciliation efficiency.
It can be seen that how to improve the efficiency remotely reconciled and convenience become technical staff's important research direction it
One.
Summary of the invention
In view of the above problems, it proposes on the present invention overcomes the above problem or at least be partially solved in order to provide one kind
State the long-range conciliation implementation method of one kind and device of problem.
The embodiment of the invention provides a kind of long-range conciliation implementation methods, which comprises
It initiates to reconcile application request to service server by reconciling application platform；
It receives for the notice that accepts for reconciling application request, the notice that accepts is raw in the service server
At correspondence it is described reconcile application request task to be reconciled, and the task to be reconciled by target trouble-shooter client in the tune
What solution application platform generated after accepting；
By the communication server realize with this reconcile other participation member client data interaction and data it is synchronous
It shows.
The embodiment of the invention also provides a kind of long-range conciliation implementation methods, which comprises
It receives case and reconciles notice, it is that target trouble-shooter's client is accepted after conciliation task that the case, which reconciles notice,
It sends, the task to be reconciled is that the conciliation application request that service server is initiated for applicant's client generates；
Based on the conciliation triggering command in defending party to the application's client, entrance simultaneously logs in conciliation application platform；
Acquisition and the associated conciliation case information of log-on message, and be shown in current display interface；
By the communication server realize with this reconcile other participation member client data interaction and data it is synchronous
It shows.
The embodiment of the invention also provides a kind of long-range conciliation implementation methods, which comprises
Based on the conciliation triggering command in trouble-shooter's client, entrance simultaneously logs in conciliation application platform, exports conciliation task
Interface, the conciliation task interface displaying have at least one to wait for conciliation task；
In the case where accepting any one and waiting for conciliation task, generation accepts notice accordingly, and accepts notice for described
Feed back to corresponding party's client；
By the communication server realize with this reconcile other participation member client data interaction and data it is synchronous
It shows.
The embodiment of the invention also provides a kind of long-range conciliation realization device, described device includes:
Initiation module is requested, for initiating to reconcile application request to service server by reconciling application platform；
Accept notice receiving module, for receive be directed to it is described reconcile application request accept notice, it is described accept it is logical
Know and generate the corresponding task to be reconciled for reconciling application request in the service server, and the task to be reconciled is by mesh
What mark trouble-shooter's client generated after the conciliation application platform is extracted；
Data interaction and display module, for realizing that reconciling other with this participates in member client by the communication server
Data interaction and data are synchronous shows.
The embodiment of the invention also provides a kind of long-range conciliation realization device, described device includes:
Case reconciles notice receiving module, reconciles notice for receiving case, it is target tune that the case, which reconciles notice,
Solution person's client is accepted to be sent after conciliation task, and the task to be reconciled is that service server is sent out for applicant's client
What the conciliation application request risen generated；
Login module, for based on the conciliation triggering command in defending party to the application's client, entrance simultaneously to log in conciliation using flat
Platform；
Acquisition of information and display module for acquisition and the associated conciliation case information of log-on message, and are shown currently
Interface is shown；
Data interaction and display module, for realizing that reconciling other with this participates in member client by the communication server
Data interaction and data are synchronous shows.
The embodiment of the invention also provides a kind of long-range conciliation realization device, described device includes:
Login module, for based on the conciliation triggering command in trouble-shooter's client, entrance simultaneously to log in conciliation application platform,
Task interface is reconciled in output, and the conciliation task interface displaying has at least one to wait for conciliation task；
Information sending module, in the case where accepting any one and waiting for conciliation task, generation to accept notice accordingly,
And the notice that accepts is fed back into corresponding party's client；
Data interaction and display module, for realizing that reconciling other with this participates in member client by the communication server
Data interaction and data are synchronous shows.
The embodiment of the invention also provides a kind of processors, realize the long-range journey for reconciling implementation method for loading and executing
Sequence.
The embodiment of the invention also provides a kind of storage mediums, realize the long-range program for reconciling implementation method for storing.
By above-mentioned technical proposal, a kind of long-range conciliation implementation method provided by the invention and device, when user needs
It is remotely reconciled for certain case, communication customer end can be started with its terminal device of flexible choice, into conciliation application platform
It carries out case and reconciles application, and the corresponding conciliation of generation application request is sent to service server, to make service server
Task to be reconciled accordingly is obtained, at this point, being somebody's turn to do task to be reconciled can be shown reconciling application platform, trouble-shooter can be stepped on
Record reconciles application platform and extracts task to be reconciled, and is reconciled by target after client accepts, will generate corresponding after conciliation task at this
Accept and notify and be sent to applicant's client, later, applicant's client can be real by the corresponding communication server
Data interaction that other participate in member client now is reconciled with this and data are synchronous shows, it is diversified to reconcile communication way,
And remotely reconciled without the conciliation case information that member watches printing, without information is transmitted under line, highly shortened
It is long-range to reconcile the time, improve conciliation efficiency.
The above description is only an overview of the technical scheme of the present invention, in order to better understand the technical means of the present invention,
And it can be implemented in accordance with the contents of the specification, and in order to allow above and other objects of the present invention, feature and advantage can
It is clearer and more comprehensible, the followings are specific embodiments of the present invention.
Detailed description of the invention
By reading the following detailed description of the preferred embodiment, various other advantages and benefits are common for this field
Technical staff will become clear.The drawings are only for the purpose of illustrating a preferred embodiment, and is not considered as to the present invention
Limitation.And throughout the drawings, the same reference numbers will be used to refer to the same parts.In the accompanying drawings:
Fig. 1 a shows a kind of long-range structure chart for reconciling realization system provided in an embodiment of the present invention；
Fig. 1 b shows another long-range structure chart for reconciling realization system provided in an embodiment of the present invention；
Fig. 2 shows a kind of long-range flow charts for reconciling implementation method provided in an embodiment of the present invention；
Fig. 3 shows a kind of interface schematic diagram of long-range mediation system provided in an embodiment of the present invention；
Fig. 4 a shows a kind of schematic diagram for reconciling window provided in an embodiment of the present invention；
Fig. 4 b shows another schematic diagram for reconciling window provided in an embodiment of the present invention；
Fig. 4 c shows the schematic diagram of another conciliation window provided in an embodiment of the present invention；
Fig. 4 d shows the schematic diagram of another conciliation window provided in an embodiment of the present invention；
Fig. 5 shows another long-range flow chart for reconciling implementation method provided in an embodiment of the present invention；
Fig. 6 shows another long-range flow chart for reconciling implementation method provided in an embodiment of the present invention；
Fig. 7 shows another long-range flow chart for reconciling implementation method provided in an embodiment of the present invention；
Fig. 8 shows another long-range flow chart for reconciling implementation method provided in an embodiment of the present invention
Fig. 9 a shows small program interface schematic diagram in a kind of communication customer end of inventive embodiments offer；
Fig. 9 b shows a kind of conciliation interface schematic diagram of inventive embodiments offer；
Figure 10 shows a kind of long-range structure chart for reconciling realization device provided in an embodiment of the present invention；
Figure 11 shows another long-range structure chart for reconciling realization device provided in an embodiment of the present invention；
Figure 12 shows another long-range structure chart for reconciling realization device provided in an embodiment of the present invention；
Figure 13 shows another long-range structure chart for reconciling realization device provided in an embodiment of the present invention；
Figure 14 shows another long-range structure chart for reconciling realization device provided in an embodiment of the present invention；
Figure 15 shows another long-range structure chart for reconciling realization device provided in an embodiment of the present invention；
Figure 16 shows another long-range structure chart for reconciling realization device provided in an embodiment of the present invention.
Specific embodiment
In recent years, the even multi-party party of a side often works out of the hometown in the civil case that law court accepts, lawsuit of presenting in court
Cost is excessively high, and efficiency is lower, if causing contradiction not solve thoroughly using the way of absent trial, judgment by default.As it can be seen that
This traditional conciliation scheme for needing both parties to be reconciled face-to-face to law court, can no longer meet current needs, right
This, tells tired, increases work efficiency to mitigate party, and law court proposes to utilize Internet technology, realizes remote multi-party conciliation side
Case, party is without physically going to law court.
However, needing party to download the dedicated software of court mediation in existing this long-range conciliation scheme, could passing through
The software and case trouble-shooter carry out text message and link up, since the software is not popular software, after case is reconciled, still
Party is needed to unload the software manually, process is more troublesome.Also, it is reconciled in communication process in case, party and conciliation
Member is usually that hand takes this case related material information, and the mode dependent on text message is linked up, and conciliation is single, and needs double hairs
Material content described in other side is searched constantly from material information, affects conciliation efficiency；In addition, trouble-shooter completes to work as with both sides
The conciliation of thing people, and after arranging and completing corresponding reconciliation agreement information, need to be sent to by way of mailing all parties into
Row is verified, and both sides agree to after reconciling result and receiving both sides' receipt, can just wind up the case, and process is comparatively laborious, and the time is spent to compare
It is long.
In order to improve existing long-range conciliation scheme, the present inventor proposes the sound that communication customer end is often used based on user
Video capability realizes long-range court's trial, however, common communication software is not for lawsuit mediation business customizing, often
And do not have business function needed for lawsuit mediation process, for example reconcile notes confirmation, case information, evidence material it is shared
Check etc., it is also necessary to the member for participating in case conciliation prints identical material, carries out material communication using camera, is entire remote
Journey conciliation brings many inconvenience, reduces conciliation efficiency.Therefore, the present inventor proposes to increase in common communication customer end and reconcile
Business related function module, or establish the communication customer end and enter the communication interface for reconciling application platform, it allows the user to make
Enter conciliation application platform with common communication customer end, application lawsuit mediation etc., trouble-shooter can also in this way with
When handle task to be reconciled everywhere, do not need reach law court in reconciled face-to-face, improve case reconcile convenience with
And efficiency.
Moreover, in mediation process, can be realized using communication customer end before multi-party member online data interaction and
Data are synchronous to be shown, is handled the update of display data Mr. Yu member, can be synchronized to other member clients in time, and
Line complete reconciliation agreement correction and sign for, substantially reduce reconcile case process, further improve case conciliation efficiency.
Aforementioned present invention remotely reconciles the specific implementation process of plan plot, is referred to retouching for hereafter corresponding embodiment
It states, details are not described herein for this implementation.
Wherein, for carrying out communication customer end used in long-range reconcile, it can be and installed in the PC end equipment such as computer
Common communication application program, or the web page communication client logged in by clients such as browsers, or such as mobile phone is mobile
The common communication application program installed in end equipment, such as common social application program, the either party of case, still
Trouble-shooter can select according to the concrete condition of respective place scene using the communication customer end for entering conciliation application platform,
That is, may be the same or different for communication customer end used in each member for being reconciled referring to same case, i.e.,
Communication customer end, web page communication client (i.e. a kind of Web client) and the mobile terminal at the end PC (personalcomputer)
Communication customer end can communicate with each other, it is not required that and it is each to participate in member using same type of communication customer end, it greatlys improve
The flexibility of long-range conciliation and convenience.
Based on above-mentioned analysis, the present embodiment, which there is provided herein, a kind of realizes the remote of above-described long-range conciliation implementation method
Journey reconciles realization system, referring to Fig.1 system construction drawing shown in a and Fig. 1 b, which may include: service server 10, number
According to server 20, at least one trouble-shooter's client 30, at least two party's clients 40, the communication server 50.
Service server 10 can be to provide the service equipment of Court business, may be the service of multiple servers composition
Device cluster, it is also possible to single server.In embodiments of the present invention, it can refer to that providing the service for reconciling business service sets
Standby, the conciliation application that specifically can be used to be initiated according to applicant is requested, and corresponding task to be reconciled is created, so that trouble-shooter
Task to be reconciled can be extracted, and is realized to the conciliation between corresponding party (such as applicant and the defending party to the application).As it can be seen that the industry
Business server is that ordinary user and trouble-shooter etc. provide a kind of conciliation application platform, to enable party and trouble-shooter
By internet, long-range conciliation is realized into application platform is reconciled, improves conciliation efficiency.
Data server 20 can be the database that the various data that application platform generates are reconciled for storing, such as wait reconcile
Conciliation case information, reconciliation agreement information of trouble-shooter's upload that case applicant and the defending party to the application upload etc., certainly, these
Data information can also be sent to the assistance personnel of law court by mailing or the modes such as Email, by assist personnel by these
Data information uploads to database purchase, at the same time it can also make service server by these data informations and current registered use
Family association, facilitates user to check personal relevant information.Wherein, the data content stored about data server 20, and storage
With the treatment processes such as be read, be referred to the description of Examples below corresponding portion, it is not described here in detail for the present embodiment.
Optionally, the present embodiment data server 20 specifically can be file data cloud etc., and the present embodiment is to data service
The product form of device 20 is without limitation.
Trouble-shooter's client 30 can be mounted in the application program on the terminal device with this post of trouble-shooter, such as
It is described above, in order to improve the convenience of case conciliation, it can be the communication customer end being commonly used on customer mobile terminal,
Such as wechat etc.；It is also possible to the communication customer end at the end PC or the end Web, the either communication customer end of which kind of form, this implementation
Example can be configured to connection and reconcile the communication interface of application platform, so that trouble-shooter be enable to use the communication customer end
When, according to predetermined registration operation mode, it is able to enter conciliation application platform, the various data of access service server storage do not need
Reach law court in person using the dedicated office software of launch computer, into the conciliation application platform, so that the working way of trouble-shooter
It is more flexible and convenient.
Wherein, use communication customer end about trouble-shooter (communication customer end can be known as to trouble-shooter's client at this time)
The relevant treatment process for carrying out case conciliation, is referred to the description of Examples below corresponding portion, and the present embodiment is herein no longer
It repeats.Party's client 40 is similar with above-mentioned trouble-shooter's client, and the present embodiment is to distinguish trouble-shooter and party and make
The prevention process carried out with communication customer end is carried out according to the communication customer end that member role is used in case is reconciled
Name.Such as the communication customer end in same equipment, different role user use names it can be different, different role
User, which enters the processing operation that conciliation application platform carries out using the communication customer end, would also vary from, and specific difference does not limit
It is fixed.
The communication customer end that actually each member uses can be identical, and difference can be different members and use communication customer end
Log in after reconciling application platform, it is different that each leisure conciliation application platform carries out the permission that has of operation, or even according to it is different at
Member distinguishes in the attribute of the conciliation application platform register account number, after different identity member enters the conciliation application platform, makes at it
The conciliation application interface shown on terminal device display interface can also be different, that is to say, that the present embodiment business service
Device can register user for different identity, and different operating rights is arranged, different conciliation application interfaces etc. can also be arranged,
Concrete methods of realizing is not construed as limiting.
Based on this, party's client 40 can be the communication customer end of mobile terminal, the end PC or the end Web, as user is frequent
The social application program used, at this point, the communication interface that there is the social application program connection to reconcile application platform.About working as thing
The realization process that people uses its communication customer end remotely to be reconciled, is referred to the description of Examples below corresponding portion, this
It is not described here in detail for embodiment.
In conjunction with case reconcile scene, said party's client 40 may include applicant's client 41 and at least one
Defending party to the application's client 42, applicants mean that applying for this user remotely reconciled, the defending party to the application refers to that applicant requests to participate in
This other party reconciled.As described above, the embodiment of the present invention be according to participate in this reconcile each member role, it is right
It participates in the name that communication customer end used in long-range reconcile carries out, i.e., participates in applicant at this time remotely reconciling the end used
(it can be mobile terminal, the end PC or the end Web to communication customer end in end equipment (it can be mobile terminal or PC terminal etc.)
Communication application program) it is denoted as applicant's client, the defending party to the application is participated at this time remotely to reconcile logical on the terminal device used
Letter client is denoted as defending party to the application's client etc..
It should be noted that, due to the variation of user identity, using same terminal device in different conciliation cases
Name of the communication customer end in different conciliation cases may be different, and when such as it as applicant, using terminal equipment A's is logical
Letter client can be denoted as applicant's client, if it is used as the defending party to the application in another conciliation case, then, use the end
The communication customer end of end equipment A will be denoted as defending party to the application's client, this can be determined according to specific merit.
In addition, receiving what trouble-shooter was sent by modes such as short message, phone, mails for defending party to the application's client
After case reconciles notice, communication customer end can be first passed through and enter conciliation application platform progress account registration, so that business service
Device using its identity information (such as ID card No.) association reconcile case information, facilitate the defending party to the application quickly and intuitively check with
Associated each conciliation case information, to prepare for the subsequent long-range conciliation that will be carried out, specific implementation process can join
According to the description of hereafter corresponding embodiment.
The communication server 50, which can be, realizes that the service communicated between same type or different types of terminals equipment is set
Standby, in conjunction with foregoing description, the type for participating in communication customer end used in long-range reconcile can be different, therefore, the communication server
It may include for each communication customer end and serve it service equipment of multiple and different types, in addition, it can be with
Including such as message server (such as communication cloud), video server (such as video cloud) server.As it can be seen that the communication of the present embodiment takes
Device 50 be engaged in it is considered that including realizing the service equipment communicated between each terminal device using various communication modes, not limiting to
In several servers that the present embodiment is enumerated.
In practical applications, accepted in trouble-shooter it is a certain after conciliation task, can be by the communication server to application
The initiation of people's client accepts notice, informs that applicant is who trouble-shooter has accepted this case conciliation task, and at what
Time carries out the information such as case conciliation.In addition, trouble-shooter's client parses task to be reconciled, it, can after determining defending party to the application's information
To use line under type (in a manner of such as short message or phone or mail), case is initiated to defending party to the application's client and reconciles notice, with
Inform that applicant participates in the information such as the long-range conciliation of what case at what time.Certainly, the two notification procedures can also be by
The assistance personnel of law court realize that process is similar based on the communication server.
It is carried out in long-range mediation process in trouble-shooter and party, the present embodiment can carry out ditch using audio-video mode
It is logical, such as in participating in each member client's current display interface that this is reconciled, the corresponding conciliation window of each member is exported, is used to
It shows the video pictures of corresponding member, while the voice messaging of each member can also be exported, built to each member a kind of face-to-face
The effect of communication.
In addition, what the member (such as applicant, the defending party to the application) for participating in this conciliation was uploaded reconciles case with this
Relevant case conciliation information can also be shown in the current display interface of each member client, and concrete mode does not limit
It is fixed, so that the shared of case conciliation information is realized, to improve conciliation efficiency.After completing long-range conciliation and linking up, the present embodiment is also
Reconciliation agreement information can be generated, and then can also be carried out on line by party with the conciliation intention of inquiry all parties on line
The verification and correction of reconciliation agreement information finally obtain the conciliation that double hair parties accept and reconcile as a result, terminating this case,
Do not need again it is online under verified and maked corrections by modes such as mailing, reduce case and reconcile operating procedure under line, further
It improves case and reconciles efficiency.
Exemplary embodiments of the present disclosure are described in more detail below with reference to accompanying drawings.Although showing the disclosure in attached drawing
Exemplary embodiment, it being understood, however, that may be realized in various forms the disclosure without should be by embodiments set forth here
It is limited.On the contrary, these embodiments are provided to facilitate a more thoroughly understanding of the present invention, and can be by the scope of the present disclosure
It is fully disclosed to those skilled in the art.
Referring to Fig. 2, for a kind of long-range flow chart for reconciling implementation method provided in an embodiment of the present invention, the present embodiment is main
Scheme description is carried out from the angle of applicant's client, for other member client (such as trouble-shooter's client, the defending party to the application visitors
Family end) execution step in this scenario, it is referred to the embodiment of hereafter respective angles description.It can specifically include following step
It is rapid:
Step S201 initiates to reconcile application request to service server by reconciling application platform；
In embodiments of the present invention, it if because some things produce dispute between more people, needs trouble-shooter to assist to reconcile, uses
Family, which can first be entered using communication customer end, reconciles application platform progress real-name authentication (registering), and by the user's of registration
Identity information is sent to service server, so that the user be made to have the permission using the corresponding function for reconciling application platform.
Later, which can be adjusted in the operation interface for reconciling application platform under its account logging state
Solution application operation generates and reconciles application request, and conciliation application request is sent to service server.
For example: user can trigger the communication interface that application platform is reconciled in connection in communication customer end, into conciliation
The conciliation operation interface of application platform finds application and reconciles button click, applies for interface into reconciling, which can
To include the various information for needing user to fill in, such as user basic information (such as name, age, native place, identity card), user
The communication information (such as telephone number, email address, home address), can also include user be capable of providing evidence material, tell
It disputes material, case description etc. and reconciles case information, instruction letter is reconciled in the application that user can export according to the conciliation application interface
Breath inputs corresponding information, after confirmation is errorless, clicks " submission " button, generates corresponding conciliation application request, and be sent to industry
Business server, so that service server be made to accordingly generate task to be reconciled accordingly.
It is to be appreciated that the present embodiment applies for that interface needs the information content of user's input without limitation to conciliation, for example use
Family essential information etc. can be directly from service server, the corresponding information filled in when obtaining user's registration, and is directly displayed at
Corresponding window, user directly check.Moreover, for above-mentioned conciliation case information, it can not also be in conciliation application circle
Face input, but it is sent to law court by other modes such as mail or mailing, assist personnel or trouble-shooter to upload by law court
Etc., the present embodiment is no longer described in detail one by one herein.
In addition, the independent communication client installed on the terminal devices such as computer, mobile phone can be used in user in conjunction with above-mentioned analysis
End or web page communication client participate in long-range conciliation, and thus, this applicant for reconciling case, which enters, reconciles application platform
Communication customer end can be located at the end PC, the end Web or mobile terminal, specifically can be true according to applicant's convenience or personal inclination etc.
It is fixed.
Also, the content that the present embodiment includes to the conciliation application request for being sent to service server is not construed as limiting, can be with
It is determined based on user in the information content for reconciling the input of application interface.Under normal conditions, apply requesting to guarantee to be based on to reconcile
Task definition to be reconciled generated, trouble-shooter can understand the basic condition of the conciliation case, be made whether to accept the case,
The item of information having to fill out can be set in reconciling application interface, such as merit description, applicant's information and defending party to the application's letter
Breath etc., the embodiment of the present invention is not construed as limiting this.
In the embodiment of the present invention, service server receives the conciliation application request of any one applicant's client initiation,
Task to be reconciled corresponding with the conciliation application request can be generated.And the task to be reconciled can carry what applicant filled in
The information content, such as actionable information and the evidence and lawsuit material of upload reconcile case information, if the conciliation case information is
It is uploaded to data server by other means, service server can use conciliation application request at this time, from data service
Corresponding conciliation case information is searched in device, is generated task to be reconciled accordingly in conjunction with the conciliation case information, is adjusted with facilitating
Xie Yuan passes through the conciliation case information for checking task to be reconciled, it is determined whether accepts the task to be reconciled.
Optionally, in practical applications, applicant can specify at least one trouble-shooter and (can remember specified trouble-shooter
For target trouble-shooter) come accept its application conciliation case, in this case, applicant can reconcile application interface directly fill out
Trouble-shooter's information is write, carries and is sent to service server in reconciling application request, in this way, service server can will generate
Task to be reconciled be directly linked to the personal backlog of the trouble-shooter, while corresponding adjust can also be sent to the trouble-shooter
Message is solved, informs the trouble-shooter there are case to be reconciled to be processed, concrete methods of realizing is not construed as limiting.
Wherein, it selects processing to apply for reconciling the trouble-shooter of case in order to facilitate applicant, can apply for interface reconciling
Option comprising at least one trouble-shooter's information is set, which may include that trouble-shooter reconciles historical record, individual
The information such as experience, so that applicant can select referring to each trouble-shooter's information and wish to handle the mesh for applying for reconciling case
Trouble-shooter is marked, but is not limited to this implementation method.
Certainly, the embodiment of the present invention can also be by service server or other administrative staff, will for each trouble-shooter distribution
The task to be reconciled of processing, or directly selects at least one task dispatching to be reconciled etc. that it accepts by trouble-shooter, about accepting
This waits for that the target trouble-shooter of conciliation task is not limited to above-described applicant and specifies a kind of this implementation.
In the above-described embodiments, when target trouble-shooter accept based on applicant submit conciliation application request generate wait adjust
After solution task, service server, which can be generated, accepts notice accordingly, and feed back to applicant's client and other participate at
Member's client.Wherein, this, which accepts notice, can carry target trouble-shooter information, case conciliation time, referring to each information about firms
Etc. data.The embodiment of the present invention is not construed as limiting the transmission mode for accepting notice and the information content of carrying.
Step S202 is received and is accepted notice for conciliation application request；
Such as above-mentioned analysis, accept notice can be generated in service server it is corresponding with application request is reconciled wait reconcile times
Business, and should be generated after reconciling application platform and accepting wait reconcile task by target trouble-shooter client.In practical applications, industry
Business server can use the conciliation application and request corresponding applicant's communication information, and target trouble-shooter is accepted this and is appointed wait reconcile
The notice that accepts generated after business feeds back to applicant's client, and specific implementation process is referred to hereafter from trouble-shooter's client angle
Spend the description of the embodiment corresponding portion of description.It optionally, in embodiments of the present invention, can also be by target trouble-shooter or law court
Assistance personnel are accepted using line under type (such as short message, mail or phone mode) to applicant or the transmission of applicant's client logical
Know, so that accept situation of the target trouble-shooter to the case to be reconciled of applicant is informed applicant, it is not limited to retouch above
That states will accept notice and be sent directly to this implementation of applicant's client by reconciling application platform or the communication server.
It accepts after conciliation task, can be shown wait adjust in the current display interface of trouble-shooter's client in target trouble-shooter
The conciliation case information that solution task includes, so that the mode under trouble-shooter's line or on line be enable to notify to need to participate in this conciliation
Other members (member referred to herein generally in addition to applicant), with guarantee case reconcile go on smoothly.
Optionally, trouble-shooter is accepting a certain task to be reconciled, and typing case can reconcile on interface as shown in Figure 3
Essential information, participate in information about firms and content of announcement etc., click submit after, service server will accordingly generate accordingly by
Reason notice, at this point, this accept notice may include trouble-shooter's typing content of announcement, but not limitation and this.
Step S203, by the communication server realize with this reconcile other participation member client data interaction and
Data are synchronous to be shown.
In embodiments of the present invention, the above-mentioned notice that accepts may include participating in each information about firms, the case tune that case is reconciled
The solution time (the conciliation starting of such as trouble-shooter, both parties agreement and terminate the time), which reconciles the Room and (or virtually reconciles room
Between) etc. information, reach the case reconcile the time when, applicant's client and defending party to the application's client can be by respective
The communication customer end of terminal device (its type can be different), actively initiates to link up request to trouble-shooter's client, for example generate
The conciliation window of the conciliation window of applicant and trouble-shooter, the defending party to the application and trouble-shooter or applicant, the defending party to the application and tune
Solution person tripartite reconciles window, realizes this long-range conciliation.
Based on the above-mentioned description to window is reconciled, applicant and the defending party to the application can not only realize independent with trouble-shooter
Communication, additionally it is possible to it realizes that the open of tripartite is linked up, the modes such as communication text, audio-video communication can be used with specific reference to needs,
It substantially increases case and reconciles efficiency.
Optionally, after target trouble-shooter determines that participating in the member that this is reconciled all receives notice, target tune can be used
Solution person's client initiates folk prescription or multi-party communication request, party client's termination to other member clients that this is reconciled are participated in
Receive communication request, and respond the communication request after, may be implemented and target trouble-shooter client and another party client
The multi-party telecommunication at end, achievees the purpose that remotely to reconcile case.
It should be noted that the embodiment of the present invention is to applicant's client, defending party to the application's client and trouble-shooter client
Between end, how respective terminal device starting communication customer end (its communication visitor that can be the end PC, the end Web or mobile terminal is utilized
Family end, it is consistent using the type of communication customer end that the present embodiment is not required for each member), it is carried out by the corresponding communication server
The implementation of data interaction is not construed as limiting.Wherein, when each member carries out communication customer end used in long-range mediation process
In the case where Type-Inconsistencies, each communication customer end can carry out data interaction by the respective communication server, implement
Journey is not described further.
Optionally, each member for participating in this conciliation carries out in long-range mediation process, can working as in respective terminal device
Preceding display interface exports multiple conciliation windows, respectively corresponds this and reconciles participation member client, shows and accordingly participate in member person
The multi-medium data (such as audio data, video data, text data etc.) that client uploads.For example, by reconciling window point
The video pictures of each member are not shown, or include virtual conciliation scene of each member's virtual portrait etc., the embodiment of the present invention pair
The method how window shows multi-medium data is reconciled to be not construed as limiting.
In addition, can also show tune in the current display interface of the terminal device of each member in long-range mediation process
The pre-stored conciliation case information of database of application platform, such as evidence material, lawsuit material are solved, and is kept to each member
The conciliation case synchronizing information of displaying, also, the data for being generated in long-range mediation process, can also with real-time synchronization to it is each at
The current display interface of member's terminal device provides convenience to reconcile, improves and reconcile efficiency.
In addition, tentatively completing to reconcile to both parties in trouble-shooter, obtained reconciliation agreement information can also be direct
Show the current display interface in each member terminal equipment, there are doubtful points to its content in any member, can directly propose simultaneously
It re-starts communication to reconcile, real-time update is carried out to original reconciliation agreement information further according to the information reaffirmed, this includes pair
The real-time update for the reconciliation agreement information that the current display interface of each member terminal equipment is shown, also may include database purchase
Conciliation information real-time update.Similarly, party, can also be according to above-mentioned side to the correction information of the reconciliation agreement information of displaying
Formula is updated, and it is not described here in detail for the present embodiment.
In conclusion remotely reconciled in the embodiment of the present invention when user needs to be directed to certain case, it can be with flexible choice
Its terminal device starts communication customer end, reconciles application into reconciling application platform and carrying out case, and by the corresponding conciliation of generation
Application request is sent to service server, to make service server obtain task to be reconciled accordingly, at this point, should appoint wait reconcile
Business can be shown reconciling application platform, and trouble-shooter, which can log in, to be reconciled application platform and extract task to be reconciled, and be waited at this
After conciliation task is accepted by target conciliation client, it will generate and accept notice accordingly and be sent to applicant's client, later,
Applicant's client can be realized by the corresponding communication server and reconcile other data for participating in member client with this
Interactive and data are synchronous to be shown, reconciles communication way diversification, and carry out without the conciliation case information that member watches printing
It is long-range to reconcile, without information is transmitted under line, it highly shortened the long-range conciliation time, improve conciliation efficiency.
Optionally, the data interaction realization side between each member client is reconciled for the participation of above-described embodiment description
Method can use three kinds of implementation methods described below, but be not limited to these three implementation methods.
Method one: in long-range mediation process, multiple conciliation windows can be exported in the current display interface of member client
Mouthful, the video image of each member is shown respectively, and as shown in fig. 4 a, however, it is not limited to this, so that each member be made to pass through more videos
Communication way realizes online long-range conciliation.
In practical applications, local image capture device, such as terminal device can be used in the member for participating in this conciliation
On camera, or individually video camera etc. acquires real person's image information of the member, and pass through communication server transmission
It is shown to other member clients, that is to say, that terminal device can be used by personal sound in the member for participating in this conciliation
Video data is sent to the client of other members, so that the current display interface of each client be made to generate multiple conciliation windows
Mouthful, respectively show a member video, thus enable the member can be visually seen participate in this reconcile whom has, also
The information such as movement, expression of other members in mediation process can be can be visually seen, the simulation to the scene of reconciling is realized, to make
Real person's image of corresponding member can be presented in the conciliation window of the client output of each member, reach the same place tune of simulation
The effect for solving scene solves the problems, such as that strange land is reconciled at high cost, and is enriched long-range conciliation communication way, is improved long-range conciliation
Flexibility and efficiency.
Wherein, the video window shown about the current display interface of each member's using terminal equipment, it is not limited to
The case that current display interface is exported can also be reconciled window and carry out function division, clearly constrained by form shown in Fig. 4 a
The corresponding position for reconciling window of member with different identity.It as shown in Figure 4 b, can be according to the member reconciled referring to this
Quantity reconciles window to case and carries out region division, and dotted line division mode as shown in Figure 4 b, however, it is not limited to this.
Moreover, the data such as conciliation case information to be shown for need, reconciliation agreement information, it can also be through the above way
It reconciles in window and shows in case, can also be shown in the current display interface except the window, the present embodiment is to such as
The mode of what display data is not construed as limiting.
Method two, as further embodiment of this invention, each member client for participating in this conciliation can also render this
The virtual conciliation scene reconciled, and the virtual portrait of such as trouble-shooter of this conciliation, different parties member are participated in, and
The virtual corresponding position reconciled in scene is presented, while (conciliation window at this time can in the conciliation window of each client
To be one) in show the virtual conciliation scene, to participate in this reconcile member build one such as case tune on the spot in person
Solution scene improves the impression that each member participates in this conciliation, can virtually further speed up conciliation rhythm, provide conciliation efficiency.
In this case, on the basis of the above embodiments, service server receives conciliation application request, and has conciliation
Member accepts that conciliation application request is corresponding after conciliation task, can determine to participate in each member letter of this case conciliation
Breath, reconcile temporal information (as it is specific when start, to when terminating) etc. information, later, Ke Yiyou
Service server be up to shortly it is specific reconcile the time (such as in the conciliation time shorter preset time period), be based on above-mentioned
The information determined creates corresponding conciliation room, at this point it is possible to accept letter according to the conciliation case information of submission and conciliation
Breath, preset conciliation virtual scene information etc., determine the room information in the conciliation room, to participate in member's root of this conciliation
According to the current room information, rendering includes the virtual conciliation scene of each member's virtual portrait, and the specific implementation method that renders does not limit
It is fixed.
Optionally, service server can preset a variety of virtual conciliation scenes (or virtually reconciling room), trouble-shooter
Certain is being accepted when conciliation task, selected virtual conciliation scene can be added in interface as shown in Figure 3.Certainly, exist
After service server reconciles the virtual conciliation room of creation for this, corresponding notification message can be generated, be sent to this conciliation
Member client is participated in, each member is notified to enter the conciliation room on time and remotely reconciled.
It wherein, can be based on trouble-shooter in such as Fig. 3 institute when service server creates the virtual conciliation room of this conciliation
The information of typing in the interface shown determines and reconciles room information and alert notification message.Optionally, these reconcile room information
And alert notification message can be and automatically grab and according to template generation, can also be manually entered life again by trouble-shooter
At, and then based on these information creatings virtually reconcile room.
Optionally, (start as reconciled according to the preset time period into virtual room that above-mentioned alert notification message includes
First 30 minutes, however, it is not limited to this), each participation member can be reconciled to this and be monitored, however, it is determined that current time and tune
Solution initial time time difference reach preset time period, there is the member client for not entering the conciliation room, can to this at
Member is sent to prompting message (as reminded using short message way), reminds that the member login reconciles application platform and enter should
Reconcile room.
Wherein, if service server can after the member receives the alert notification to member client transmission prompting message
Enter button to click directly in notice, rapidly enters corresponding conciliation room.Certainly, it sends and reminds according to other modes
Information also can establish it and reconcile the incidence relation in room, (can by the communication customer end of terminal device where triggering
Into the communication customer end for reconciling application platform) starting, enter back into conciliation application platform, and then enter the conciliation room etc.,
The present embodiment rapidly enters the corresponding mode for reconciling room and is not construed as limiting to being alerted how member utilizes prompting message.
In conjunction with foregoing description, the mode of scene and virtual portrait is virtually reconciled in above-mentioned rendering, realizes long-range conciliation side
In case, the conciliation that applicant's client is sent to service server applies for that request can also include: the virtual portrait of applicant
Attribute information, for example, the virtual portrait facial expression, dress and limb action etc..
It optionally, can also be after trouble-shooter accepts this conciliation case, by Shen for the attribute information of the virtual portrait
It asks someone or trouble-shooter sets, or set it in the business when service server carries out real-name authentication in applicant
The image of virtual portrait etc. presented in the corresponding application platform of server, attribute of the embodiment of the present invention to the virtual portrait
The setting means of information and comprising content be not construed as limiting.In addition, for the virtual portrait of other parties and trouble-shooter
Attribute information and render process it is similar, the embodiment of the present invention is no longer described in detail one by one herein.
For example, the conciliation window of each member client can be presented, one kind as illustrated in fig. 4 c is virtual to reconcile scene,
There is respective identity ID, such as " trouble-shooter ", " applicant ", " defending party to the application ", tool in the virtual each member reconciled in scene
Body can be determined according to the concrete condition for reconciling case, it is not limited to content shown in Fig. 4 c.
Method three: in long-range mediation process, each member can be linked up using voice mode, at this point, each member is objective
The conciliation interface of family end output may include a conciliation window, and the voice messaging of each member's output can be in the conciliation window
Interior display simultaneously exports, and the specific implementation process that this multi-party member voice of the present embodiment links up is not detailed.
It can be seen that either (applicant client is applied party's client in the alternative embodiment of the invention
People's client) still trouble-shooter's client can in the manner described above, in conciliation window displaying when remotely being reconciled
Virtual conciliation scene comprising each member's virtual portrait, to more really reconcile impression to the member that this is reconciled is participated in.
Referring to Fig. 5, for another long-range flow chart for reconciling implementation method provided in an embodiment of the present invention, this method is still
It is to be described from the angle of applicant's client, this method may include:
Step S501, response are operated for the conciliation applications trigger at current operation interface, and the tune of application platform is reconciled in output
Solve operation interface；
In the present embodiment, the side for reconciling application platform is entered for the communication customer end at the end PC, the end Web and mobile terminal
Formula can be different, when applicant needs to apply long-range reconcile, can be directed to the communication customer end of its currently used terminal device
Type finds into the access interface button or module for reconciling application platform, carries out trigger action to it, answer hence into conciliation
With platform, and first interface is exported in current display interface and reconciles operation interface.
Step S502 is obtained for the conciliation application instruction for reconciling operation interface, and application interface is reconciled in output；
After applicant enters the conciliation operation interface of the conciliation application platform of service server, the long-range tune of application can choose
Button is solved, applies for interface into reconciling, completes remotely to reconcile application, output side of the embodiment of the present invention to the conciliation application interface
Method and need applicant's typing content without limitation.
Step S503 obtains the conciliation case information that instruction information input is reconciled for the application at the conciliation application interface,
Corresponding conciliation application request is generated, and is sent to service server；
Wherein, which may include case description information, the evidence material that applicant reconciles this case
Material etc. can also include trouble-shooter's information etc. that applicant specifies, input side of the embodiment of the present invention for conciliation case information
Formula and comprising content be not construed as limiting, be referred to the description of foregoing embodiments relevant portion, the present embodiment is no longer superfluous herein
It states.
As it can be seen that in embodiments of the present invention, this can directly be specified to reconcile the trouble-shooter of case by applicant, in this way,
Service server parsing is reconciled application and is requested after learning this result, can be directly by the task to be reconciled thus generated and the tune
The association of solution person's identity information is reconciled so that the trouble-shooter is logged in by the communication customer end at the end PC, the end Web or mobile terminal using flat
After platform, the notification message for currently having the task to be reconciled for specifying it to accept can be received, and includes content according to task to be reconciled,
Decide whether to accept the task to be reconciled, if accepting, can be generated and accept notice accordingly；If being not bound by, can be generated corresponding
Be not bound by notice, and feed back to applicant's client and be shown, so that applicant learns the conciliation case of its application in time
Whether appointed trouble-shooter accepts, and the embodiment of the present invention is not limited the specific way of output for notifying or being not bound by notice is accepted
It is fixed.
In this case, for trouble-shooter, the communication clients at the end PC, the end Web or mobile terminal can also be directly initiated
End enters conciliation application platform can handle the case to be reconciled in personal backlog, no by internet whenever and wherever possible
It needs in person to law court, using the dedicated office software on the terminal device of distribution, logs in and reconcile the long-range tune of application platform completion
Work is solved, member is saved and participates in the cost remotely reconciled, and improve the convenience of trouble-shooter's work, and then improve case tune
Solve efficiency.
Step S504 is received and is applied for that requests accepts notice for described reconcile；
In embodiments of the present invention, step S504 is similar with the realization process of above-mentioned steps S202, and the present embodiment is herein not
It is described in detail again.
In embodiments of the present invention, determining has trouble-shooter's client to accept appointing wait reconcile for above-mentioned conciliation application request
After business, applicant's client, which will will receive, accepts notice, this, which accepts to carry in notice, accepts the applied conciliation of applicant
The conciliation time of arrangement etc. of at least one trouble-shooter's information of case, trouble-shooter or other administrative staff or applicant's request,
So that applicant is which or multiple trouble-shooters have accepted this case, and carry out at what time long-range hereby it is possible to learn
Reconcile etc..Wherein, trouble-shooter's information may include the contents such as trouble-shooter's name, work experience, educational background, and the embodiment of the present invention is to this
Without limitation.
Optionally, in embodiments of the present invention, in the trouble-shooter of the directly specified conciliation case for accepting its application of applicant
In the case where, the above-mentioned notice that accepts can not include trouble-shooter's information, be only used to inform trouble-shooter of the applicant specified by it by
The conciliation case of its application is managed.
It accepts after conciliation task, can be currently shown in trouble-shooter's client based on instruction is checked to it in trouble-shooter
The corresponding conciliation case information of showing interface, so that trouble-shooter be made to learn that who, specific merit the both parties of this case be
What is, and the defending party to the application is notified to participate in long-range reconcile.
Step S505 receives the conciliation request that target trouble-shooter client is initiated；
In conjunction with above description, target trouble-shooter's client can be the communication customer end for the trouble-shooter that applicant specifies,
Being also possible to service server is that each trouble-shooter distributes task to be reconciled, and is assigned to the trouble-shooter of the conciliation case of applicant's application
Communication customer end, or actively from wait reconcile the communication clients for extracting the trouble-shooter for waiting for conciliation task in task interface
End etc., to how to determine processing, this reconciles the mode of the target trouble-shooter of case without limitation to the present embodiment.
It determines that this reconciles the trouble-shooter of case, and determines that this reconciles each member, conciliation according to manner described above
After the information such as time, trouble-shooter can initiate conciliation request to both parties, by each according to the conciliation time of agreement
The corresponding communication server of the communication customer end that member uses, realize multi-party case exchange.
It optionally, can be by trouble-shooter in communication visitor when needing trouble-shooter and one party party individually to be linked up
The channel that audio/video communication is carried out with another party party, i.e. audio-video function of the control for another party party are closed on the end of family
Energy button is in close state, to realize the communication of trouble-shooter Yu folk prescription party, but is not limited to a kind of this realization side
Formula.
Step S506 responds the conciliation request, exports corresponding conciliation interface；
Wherein, which may include that this reconciles the corresponding conciliation window of other participations member client.
In practical applications, since conciliation request can be sent to party's client using modes such as various notification messages
(it may include applicant's client and defending party to the application's client), therefore, the conciliation received for applicant's client
Request, it may be possible to which a notification message, applicant can be by clicking the notification message, and triggering communication customer end starting is gone forward side by side
Enter to reconcile interface, chooses whether to receive the conciliation request, select " receiving ", the corresponding multiple conciliations of the conciliation request can be exported
Window, such as conciliation request are that trouble-shooter's client is initiated to all parties's client simultaneously, at this time the conciliation application interface
It will output conciliation window corresponding with this conciliation participation member client.
Optionally, applicant's client receives this notification message of conciliation request, which can directly prompt
Whether applicant receives the conciliation request, if clicking " not receiving ", will directly terminate process at this time.
Step S507 receives this conciliation that the communication server is sent and participates in the multi-medium data that member client uploads,
And it is shown by reconciling window accordingly；
Wherein, retouching for figure 4 above a and 4b corresponding embodiment is referred to about the generation and methods of exhibiting for reconciling window
Process is stated, this will not be detailed here for the present embodiment.It may include audio data, view for the multi-medium data in the embodiment of the present invention
Frequency accordingly and text data etc., specifically can according to reconciling it needs to be determined that.
Optionally, in practical application of the embodiment of the present invention, each member client is being utilized, is being established through the above way multi-party
After ditch communication channel, multi-party audio-video exchange may be implemented, specifically, after determining each member client for participating in this conciliation,
The information about firms such as the push-and-pull stream address of each member client can be loaded, in this way, in mediation process, for each member client
The audio/video flow data of acquisition can be uploaded to video server by plug-flow address so that other member clients according to
Address is flowed in the corresponding drawing of member client, is obtained the audio/video flow data that corresponding member client uploads, is guaranteed each member client
Audio-visual synchronization between end.
As it can be seen that reconcile case multi-party communication process in, each member end can acquire in real time the member voice messaging,
Image information obtains corresponding audio stream data and video stream data, is synchronized to the corresponding conciliation window of other member clients
It is shown, specific implementation process is not limited to the realization process of segment description.
Wherein, text information can be automatically converted into for the audio data of each member client output, with audio data
Synchronize displaying；It is, of course, also possible to which text information preservation is got up, generates case and reconcile record, especially for conciliation
For member's client, it can be convenient trouble-shooter and edit reconciliation agreement information accordingly.
As another embodiment of the present invention, for realizing each member by the corresponding communication server of each member client
The realization process of data interaction between client, it is not limited to the implementation of the present embodiment description, applicant's client
Notice can also be accepted by what parsing received, the corresponding trouble-shooter's information of target trouble-shooter's client be obtained, to be based on
Trouble-shooter's information initiates communication request to target trouble-shooter by the communication server, it is anti-to receive target trouble-shooter's client
After the response message of feedback, the data interaction with target trouble-shooter client is realized.Wherein, applicant's client can also be according to this
Kind mode actively realizes the data interaction with other member clients, that is to say, that this reconciles case can be by applicant master
It is dynamic to initiate the multi-party implementation for linking up and requesting, but being not limited to the present embodiment description.
Step S508 is exported in current display interface and is reconciled the corresponding pre-stored conciliation of data server of application platform
Case information；
Wherein, it is referred to above on how to which conciliation case information is uploaded to the process that data server stores
The description of embodiment corresponding portion, therefore not to repeat here for the present embodiment.
It, can be pre- in the synchronous displaying of each member client in order to improve the efficiency remotely reconciled in long-range mediation process
The conciliation case information first stored realizes the shared of conciliation case information, moreover, in long-range mediation process, any one
Member is adjusted the conciliation case information, and each member client, which can synchronize, is presented adjustment process and adjusted
Case information is reconciled, does not need to transmit conciliation case information adjusted by line under type again, member, which is printed, to be checked, is mentioned
The convenience that information is consulted in high long-range mediation process, and the working efficiency remotely reconciled.
Step S509 receives the reconciliation agreement information that target trouble-shooter client is sent, and carries out in current display interface
It shows；
After completing long-range reconcile through the above way, that is, after reaching the conciliation result that all parties agrees to, the present invention is real
It applies regular meeting and the conciliation is implemented as a result, specifically, trouble-shooter can be according to data interaction content, online editing tune by file mode
Protocol information is solved, and sends it to all parties's client and is shown, is made whether to agree to this online by all parties
Result is reconciled to sign for operating, do not need again it is online under signed for all parties's confirmation, reduce case and reconcile the time.
As it can be seen that the reconciliation agreement information may include each member in entire mediation process speech content it is (such as above-mentioned by language
Message ceases the text information, or the subject information further extracted etc. being converted into), the conciliation for all parties that trouble-shooter summarizes
Wish, the information such as mediatory proposal that trouble-shooter provides, specifically can determine according to actual needs, and the embodiment of the present invention does not make this
It limits.
Optionally, for the reconciliation agreement information being presented in face of all parties, party by reading think wherein certain
A little content expression are wrong or sentence expression meaning has ambiguity etc., can carry out the statement that makes corrections accordingly, the boundary referring to shown in Fig. 4 d
Face, when conciliation notes are checked in party's selection, reconciliation agreement information will be presented on respective window, at this point it is possible in correction
Hold typing window and fill in correction statement, but is not limited to mode shown in Fig. 4 d and makes corrections, it can also be using addition annotation
Or the modes such as revision format carry out correction statement, the present embodiment is no longer described in detail one by one herein.
Wherein, all parties is usually only responsible for their own speech, and therefore, the realization of correction statement function can limit respectively
The permission of party, the speech for avoiding it from delivering adversary or trouble-shooter are modified.In practical applications, trouble-shooter
Or assist personnel (such as clerk) can by the correction content of the submission of party together with original reconciliation agreement the corresponding volume of typing
Ancestor, can also be updated original reconciliation agreement information, finally obtain both parties' all not no conciliation results of doubtful point.
Based on above-mentioned analysis, for all parties's client, available working as using party's client
Thing people is directed to the correction information of the reconciliation agreement information shown, and the correction information is sent to target by the communication server
Trouble-shooter's client is issued the correction information together with the reconciliation agreement information by the target trouble-shooter client
Other, which are reconciled, to this participates in member client.The content that the present embodiment includes to the correction information is not construed as limiting.
Step S510 is obtained and is signed for message for the reconciliation agreement information, and this is signed for message feedback to target tune
Solution person's client.
Wherein, the message of signing for can be used for characterizing the reconciliation agreement letter that party shows the current display interface
The conciliation wish of breath.
In embodiments of the present invention, all parties checks that this case is reconciled by respective communication customer end display interface
Reconciliation agreement information after, may determine whether to agree to the reconciliation agreement information, can specifically pass through click " agreement " or " different
Meaning " button, or " submission " button as shown in figure 4d is clicked after confirmation, corresponding receipt information is generated, in communication customer end
After (i.e. applicant's client or defending party to the application's client) detects the receipt information, feeds back to trouble-shooter's client and open up
Show, to make corresponding trouble-shooter learn that applicant and the defending party to the application reconcile this case the conciliation intention of result, i.e., whether
Agree to reconcile as a result, if applicant and the defending party to the application agree to, it is believed that this case is reconciled successfully, on the contrary, then it is assumed that this case
Part reconciles failure, can do further to link up in the manner described above and reconcile.
Optionally, for the generating mode of above-mentioned receipt information, it is not limited to button-pressing way generation is clicked, it can also be
Both parties read reconciliation agreement information, after confirming that there is no problem, signature electronic signature, to make the receipt information packet generated
Electronic signature etc. containing party.Wherein, the signature tool (such as writing pencil, stylus) of mobile terminal can be used in party
Electronic signature is completed, for the long-range conciliation that party is realized using the communication customer end at the end PC or the end Web, party can make
With the two dimensional code in the signature area of mobile scanning terminal current display interface, then carry out signing electronically on mobile terminals etc.,
The present embodiment is not construed as limiting the mode for how realizing electronic signature.
Optionally, in the case where this case reconciles successful situation, applicant can also be carried out judicial by communication customer end
Confirmation can such as enter the applicant's operation interface for reconciling corresponding task to be reconciled in application platform by the communication customer end,
Applicant can carry out judicial confirmation at the interface, for example click the modes such as " reconciling successfully " button and carry out judicial confirmation, with this
Evaluation of performance foundation etc. at the same time it can also input the evaluation information reconciled this, as corresponding trouble-shooter.
In addition, applicant's client can also be by this mediation process, the multimedia number of each member client of acquisition
According to or its corresponding text information, be sent to and reconcile application platform and carry out archive of putting on record, and phase is provided by relevant person in charge accordingly
The conciliation statement answered.
As another embodiment of the present invention, for the case of judge's processing, the case of intention is reconciled if it exists,
Modulation solution processing can be carried out in corresponding application platform, in this way, reconciling the available corresponding conciliation case of application platform
Information creates task to be reconciled accordingly, and distributes to corresponding trouble-shooter and handle, at this point, the trouble-shooter can be under line
All parties is notified remotely to be reconciled, detailed process is referred to the description of foregoing embodiments corresponding portion, and the present embodiment exists
This is no longer described in detail.
As shown in fig. 6, for another long-range flow chart for reconciling implementation method provided in an embodiment of the present invention, this method master
Scheme description is carried out from the angle of defending party to the application's client, can specifically include following steps:
Step S601 receives case and reconciles notice；
Wherein, conciliation notice can be sending after conciliation task for target trouble-shooter's client extraction, and should be to
Conciliation task can be what the conciliation application request that service server is initiated for applicant's client generated.
In embodiments of the present invention, trouble-shooter's client extracts this corresponding task to be reconciled of conciliation case, i.e.,
There is trouble-shooter to accept this and reconcile case, trouble-shooter or other staff can be led to by modes such as short message, phone or mails
Know that the defending party to the application participates in this conciliation.As it can be seen that the case in step S601, which reconciles notice, can be the transmission of trouble-shooter's client,
It is also possible to what trouble-shooter was sent by its individual terminal devices, can also be that other staff are sent by terminal device
Or service server determine and automatically generate after reconciling task and being accepted by trouble-shooter that the embodiment of the present invention is to case
Reconcile the acquisition source of notice without limitation.
Optionally, in order to guarantee that the defending party to the application can be correctly and on time referring to this conciliation, above-mentioned case is reconciled in notice
It may include the information such as conciliation case information, trouble-shooter's information, reservation conciliation time that applicant submits, the embodiment of the present invention pair
It is not construed as limiting.
Step S602, based on the conciliation triggering command in defending party to the application's client, entrance simultaneously logs in conciliation application platform；
Wherein, enter the process for reconciling application platform using communication customer end about the defending party to the application, make with applicant above
The process for entering conciliation application platform with communication customer end is similar, and details are not described herein for the present embodiment.It is to be appreciated that the two can be with
Using different types of communication customer end, the communication customer end of same type also can be used.
Under normal conditions, user can't carry out real-name authentication (registering), therefore, the defending party to the application reconciling application platform
After receiving any form of case conciliation notice, it usually needs enter conciliation application platform using communication customer end, and carry out
Account registration, later, can use the conciliation application platform participate in it is long-range reconcile, access reconcile the service server of application with
And data server etc..
Step S603, acquisition and the associated conciliation case information of log-on message, and be shown in current display interface；
For the defending party to the application after reconciling application platform registration, service server can be based on defending party to the application's identity information, screening
It is associated at least one wait for the conciliation case information of conciliation task, and the conciliation case information filtered out and the defending party to the application are registered
Identity information be associated, facilitate the defending party to the application comprehensively and quickly to view and need to participate in the long-range related letter for reconciling case
Breath decides whether to participate in, when facilitate participation this case conciliation etc..
Step S604, by the communication server realize with this reconcile other participation member client data interaction and
Data are synchronous to be shown；
Wherein, same about the realization process of step S604 and the above-mentioned data interaction and data described from applicant's angle
It is similar to walk displaying process, is referred to the description of above-described embodiment corresponding portion, details are not described herein for the present embodiment.
Step S605 receives the reconciliation agreement information of target trouble-shooter's client transmission, shows in current display interface；
After completing multi-party long-range conciliation and linking up, trouble-shooter can edit corresponding reconciliation agreement according to communication
Information, to verify this conciliation intention to all parties by written form.Therefore, which can at least base
It is generated in the data interaction content that this reconciles participation member client, it is corresponding that specific generating process is referred to foregoing embodiments
Partial description.
Step S606 is obtained and is signed for message for the reconciliation agreement information, and will be signed for message feedback to target and be reconciled
Member's client.
Wherein, process conciliation protocol information signed for about the defending party to the application, the application with foregoing embodiments description
People is identical to the process that protocol information is signed for is reconciled, moreover, the defending party to the application can also be for tune during being signed for
Solution protocol information carries out correction statement, and specific implementation is referred to above-mentioned from the corresponding portion of embodiment that applicant's client describes
The record divided, details are not described herein for the present embodiment.In conjunction with foregoing description, all parties and trouble-shooter reach oral by linking up
After conciliation intention, trouble-shooter will use aforesaid way, determine the conciliation wish of all parties, using written form so as to subsequent life
At corresponding conciliation statement.It, can be with direct on line after checking the reconciliation agreement information that trouble-shooter's client provides on all parties's line
It is signed for, is not needed again lower verification conciliation intention online, improve conciliation efficiency.As it can be seen that all parties's client feedback
This, which signs for message, can be used for characterizing the conciliation wish for the reconciliation agreement information that corresponding party shows current display interface, i.e.,
Whether the conciliation intention of the reconciliation agreement information representation is agreed to.
Later, trouble-shooter can determine whether this conciliation succeeds according to the receipt information of all parties's client feedback,
At this point it is possible to adjust the status information of accordingly task to be reconciled, be revised as having reconciled task, can specifically delete it is personal to
In working item should task be reconciled, and individual handled affairs add in item it is corresponding reconciled task dispatching, but be not limited to
This processing method.
As shown in fig. 7, for another long-range flow chart for reconciling implementation method provided in an embodiment of the present invention, this method master
The program is described from the angle of trouble-shooter's client, can specifically include following steps:
Step S701, based on the conciliation triggering command in trouble-shooter's client, entrance simultaneously logs in conciliation application platform, output
Reconcile task interface；
In the present embodiment, in conjunction with being described above, trouble-shooter without arrive in person law court use the dedicated office software of law court into
Enter to reconcile application platform, the terminal devices such as PC or mobile phone can be used, starts communication customer end whenever and wherever possible and (configure
There is connection to reconcile the communication customer end of application platform interface) enter and reconciles application platform, it checks and handles personal backlog, i.e.,
Individual terminal devices can be used, the suitable mode of flexible choice enters conciliation application platform, handles pending conciliation whenever and wherever possible
Task, very flexibly and conveniently.
Therefore, above-mentioned conciliation client can refer to trouble-shooter this is handled wait reconcile communication customer end used in task,
The type that communication customer end used in conciliation task is treated under different scenes can be different.Reconciling triggering command can be tune
Xie Yuan starts communication customer end triggering and enters the access interface generation for reconciling application platform, and the present embodiment is to its specific generation side
Formula is not construed as limiting.
Wherein, in practical applications, trouble-shooter usually requires to register in conciliation application platform, can log in the tune
Solution application platform is handled official business, and is logged at it and is reconciled application platform, and " personal pending " module or button (or other modes) are clicked,
It is personal task interface to be reconciled by the personal pending interface of output, the side such as click " checking task to be reconciled " button can also be passed through
Formula, into the conciliation task interface for reconciling application platform, which usually shows have at least one to wait for conciliation task,
Each waits for the corresponding applicant of conciliation task in the conciliation case of application platform application to be reconciled, or the lawsuit by law court
The conciliation case that case forwarding comes.
In conjunction with the description of above-described embodiment, when applicant's login conciliation application platform application is remotely reconciled, can directly refer to
Surely its trouble-shooter for applying reconciling case is accepted, in this case, service server will can directly be based on the conciliation application
The task to be reconciled generated is associated in the personal backlog of the trouble-shooter, and trouble-shooter enters personal task interface to be reconciled,
The task respectively to be reconciled for needing its processing can be directly viewable and its reconcile case information, it is determined whether to accept this wait reconcile
Task.
Certainly, for reconciling the associated task respectively to be reconciled of the trouble-shooter in task interface, it is not limited to application above
The mode that people specifies determines, can also be by service server distribution, or by other staff according to each trouble-shooter
The characteristics of be allocated to obtain, or extracted in task library etc. by trouble-shooter oneself from wait reconcile, the embodiment of the present invention is herein not
Another one is described in detail.
Step S702 is generated in the case where accepting any one and waiting for conciliation task and is accepted notice accordingly, and by this by
Reason notice feeds back to corresponding party's client；
In practical applications, if trouble-shooter determines that accepting certain waits for conciliation task, this can be waited for that conciliation task is denoted as target
Task to be reconciled, the available corresponding received instructions of trouble-shooter's client generate and wait for accepting for conciliation task for the target
Notice, and applicant's client is sent it to, such as a certain party's client and/or law court's client of modulation solution etc., from
And applicant is enable to learn that the conciliation case of its application has trouble-shooter to accept, and can arrange remotely to be reconciled.
In embodiments of the present invention, target waits for that conciliation task can wrap containing at least one defending party to the application's information, to make
Trouble-shooter's client can accordingly to corresponding defending party to the application's client send case reconcile notice, enable the defending party to the application and
When participate in long-range reconcile.Wherein, treatment process and the defending party to the application after accepting notice are received about applicant's client to connect
The process after reconciling case notice is received, the description of the corresponding portion of foregoing embodiments is referred to, the present embodiment is no longer superfluous herein
It states.
Step S703, by the communication server realize with this reconcile other participation member client data interaction and
Data are synchronous to be shown.
In conjunction with the description of foregoing embodiments, trouble-shooter is linked up with party, determines the conciliation time that this case is reconciled,
And after requiring each member to enter the information such as the time for reconciling application platform, trouble-shooter can close on initiation when reconciling initial time
Long-range conciliation request, i.e. starting trouble-shooter's client enter conciliation application platform, wait for corresponding operation circle of conciliation task in target
" initiate reconcile " button is clicked in face, to generate corresponding conciliation request, and be sent to participate in this conciliation respectively work as thing
People's client, so that party's client end response conciliation request, realizes that multi-party audio-video is linked up.Wherein, about this tune
Data exchange process between each participation member client of solution is referred to above-described audiovisual presentation exchange, building
The virtual embodiment reconciling scene and being exchanged, details are not described herein for the present embodiment.
Optionally, in long-range mediation process, trouble-shooter can close the audio-video function of one party party's client,
Realization is exchanged with the independent of another party party, no longer needs to separately to initiate communication request individually to be linked up, and realizes long-range conciliation
Functional diversities, and help speed up conciliation progress.
Wherein, in carrying out multi-party audio-video communication process, trouble-shooter's client can be corresponding by each member client
Audio data is converted into text information, puts down file to generate corresponding reconcile, and then can also edit to obtain accordingly corresponding
Reconciliation agreement information.Later, reconciliation agreement information can be uploaded to long-range conciliation window, party is facilitated to sign for online, it is real
Existing process is referred to the description that foregoing embodiments sign for process to applicant, and therefore not to repeat here.
In conclusion in embodiments of the present invention, trouble-shooter can utilize whenever and wherever possible and commonly communicate on terminal device
Client logs in conciliation application platform and works, that is, checks personal associated task to be reconciled, and in the conciliation for closing on agreement
When the time, case conciliation request is initiated to both parties, to take by each member using the corresponding communication of communication customer end
Business device, realizes the multi-party communication between each member client, completes case and reconciles task.As it can be seen that trouble-shooter does not need method
Institute specifies accommodation, improves the convenience and efficiency for handling task to be reconciled.
As further embodiment of this invention, as shown in figure 8, be still to carry out description scheme from the angle of trouble-shooter's client,
Its provide long-range conciliation implementation method may include:
Step S801 receives case processing notification；
In embodiments of the present invention, which can be inputted based on applicant in the long-range conciliation case of application
Specified trouble-shooter's information generate, can also be based on service server or other staff to point of the task to be reconciled of generation
Generated with instruction etc., the embodiment of the present invention is not construed as limiting this.The present embodiment mainly illustrates that trouble-shooter's client receives the case
Treatment process after processing notification.
As another embodiment of the present invention, above-mentioned case processing notification can be accused by modes such as short message, mail, phones
Know trouble-shooter, in this case, can directly initiate communication customer end enter reconcile application platform handled, subsequent processing mistake
Journey is similar with treatment process above, and the present embodiment is not detailed such case.
Step S802 receives the triggering command for the case processing notification, exports corresponding case processing notification window
Mouthful；
Wherein, case processing notification window may include the conciliation case information of the corresponding case processing notification, for reconciling
Member choose whether to accept the conciliation case, so as to the case processing notification window show such as " accepting ", " being not bound by " button
It is operated.
Step S803, the selection operation that accepts based on trouble-shooter in the case processing notification window, output case conciliation window
Mouthful, and will generate and accept notice accordingly and be sent to corresponding party's client；
Wherein, applicant and the defending party to the application its process for accepting accordingly task to be reconciled are notified about trouble-shooter, it can be with
Referring to the description of corresponding embodiment above, this will not be repeated here for the present embodiment.
Step S804 receives the response message of all parties's client feedback, reconciles the time in reservation, passes through case tune
It solves window and initiates conciliation request to both parties member client；
Wherein, the reservation conciliation time can be trouble-shooter, applicant and defending party to the application etc. and link up the long-range of agreement in many ways
The time is reconciled, may include reconciling initial time and terminating the time, log in the time for reconciling application platform in advance etc., reconcile
Member is usually to initiate conciliation request in other member clients of forward direction for reconciling initial time.
Step S805 is received and is participated in the multi-medium data that both parties' client is sent, and passes through current display interface
Middle corresponding window of reconciling is shown；
Wherein, about the data exchange process before each participation member client of this conciliation, it is referred to reality above
The description of a corresponding portion is applied, therefore not to repeat here for the present embodiment.
Step S806 generates corresponding reconciliation agreement information using the multi-medium data received；
The current display interface that the reconciliation agreement information is sent to each member client is shown by step S807；
Step S808 receives the message of signing for of both parties' client feedback, shows in current display interface；
The process that notes are signed for is reconciled in other words to protocol information is reconciled about party, is referred to reality above
That applies example description signs for process, and details are not described herein for the present embodiment.
Step S809 signs for message and shows that both parties agree to reconciliation agreement at this, generates and corresponding reconciles report.
Optionally, in embodiments of the present invention, it participates in the applicant of this conciliation and is applied to agree to reconcile association per capita
View, it is believed that this is reconciled successfully, at this point it is possible to by the attribute status for the task to be reconciled for reconciling case for this by not
Conciliation state is updated to reconcile state, avoids the conciliation of the repetition to same case.It can specifically appoint by adjusting wait reconcile
The display location of business, the modes such as display state shown (such as color, the font size etc. for being somebody's turn to do task to be reconciled), the present invention
Embodiment will not enumerate herein.
It, in the present invention, can be small by reconciling for participating in the same each member for reconciling case in conjunction with above-mentioned analysis
The mode of program enters conciliation application platform, can also be reconciled using Web client input and enter conciliation using modes such as network address
Application platform, or enter conciliation application platform or each member using inhomogeneity using the communication customer end of PC terminal device
Type communication customer end, which enters, reconciles application platform etc., and the mode how the present embodiment enters conciliation application platform to member is not done
It limits, it can be according to locating scene flexible choice, it is not limited to a certain ad hoc fashion.
It is flat into application is reconciled below by the mode to user using the conciliation small routine in such as wechat communication customer end
Platform realizes that the process remotely reconciled is illustrated.Before this, the present inventor can develop to obtain with lawsuit mediation
The conciliation small routine of function, and be added on the common communication application platform of user, such as wechat platform etc., that is,
It says, registration has the small routine type account of this business function of lawsuit mediation on the communication application platform that user is commonly used
Number, since but small routine is a kind of application for not needing downloading installation i.e. using, such as wechat small routine, in this way, participation case
The party that part is reconciled just does not have to download dedicated conciliation software again, solves and reconciles software download and unloading bring trouble.
Moreover, because the conciliation small routine can be for lawsuit mediation functional development, has lawsuit mediation mistake
Common business function in journey, for example the confirmation of result is mediated online, online shared access Related Cases material etc., greatly
Case is improved greatly reconciles efficiency.
It is to be appreciated that for the communication customer end at the end PC and the end Web, the present embodiment, which can configure, to be able to enter conciliation and answers
With the access interface of platform, so that user be made to carry out trigger action to the access interface, can enter and reconcile application platform, for
Family provides the multiple choices for entering and reconciling application platform.
Wherein, due to the member of different role using reconcile small routine enter reconcile application platform mode it is similar, this reality
Example is applied no longer to be described in detail together herein.Moreover, either which kind of mode to enter conciliation application platform by, into operation later
Cheng Xiangtong is referred to the description of the various embodiments described above corresponding portion, and it is not described here in detail for the present embodiment.
Referring to Fig. 9 a, if applicant's selection is remotely adjusted using the conciliation small routine application in communication of mobile terminal client
Solution, can star the communication customer end of the mobile terminals such as mobile phone, such as wechat, finds and reconciles small routine (boundary as illustrated in fig. 9
Conciliation assistant in face) it selects, the first face for reconciling application platform will be entered, applicant can remotely be reconciled herein
Application.
Receive case processing notification in trouble-shooter, also can be used conciliation small routine in its mobile communication client into
Enter to reconcile application platform (can also enter using other modes reconcile application platform at this time), at task to be reconciled to individual
Reason, process are referred to the description of foregoing embodiments corresponding portion.The interface to be reconciled of the individual referring to shown in Fig. 9 b, can be defeated
The personal multiple task A~F to be reconciled handled are needed out, and trouble-shooter can therefrom directly select any one and wait for conciliation task
Afterwards, by the corresponding conciliation case information of output, to understand its specific merit.It is to be appreciated that personal interface to be reconciled is not limited to
The content shown in Fig. 9 b.
For the defending party to the application, receives after reconciling case notice, also can choose using the side for reconciling small routine
Formula enters conciliation application platform, participates in the long-range conciliation being invited to, realization process does not repeat them here.
It can be seen that for the conciliation small routine that can be directly used without downloading referring to each member remotely reconciled,
Into the long-range conciliation of application platform realization is reconciled, reduces party and participate in long-range conciliation cost, simplify party and participate in telling
Conciliation activity complexity is disputed, long-range court's trial profession degree is improved.And do not need party and dedicated court's trial software is installed, it can be direct
Using communication customer ends such as common wechats on mobile phone, realize that long-distance video is reconciled, it is very convenient；In addition, utilizing conciliation
Small routine can according to need in long-range mediation process and realize various forms of data interactions by the communication server, than
Such as long-distance video is reconciled, additionally it is possible to and it is shared to reconcile case information, notes are mediated online and the operation such as sign for, substantially increase
It is long-range to reconcile efficiency.
Certainly, as needed, each member can also enter conciliation application platform with flexible choice other modes, it is not limited to
Reconcile a kind of this implementation of small routine.
Referring to Fig.1 0, for a kind of long-range structure chart for reconciling realization device provided in an embodiment of the present invention, the device is main
It is to be described from the angle of applicant's client, the apparatus may include:
Initiation module 1010 is requested, for initiating to reconcile application request to service server by reconciling application platform；
It is to be appreciated that the present embodiment is to how the mode that application platform is reconciled in entrance without limitation, can be and pass through mobile phone
Conciliation small routine, the communication customer end on PC terminal device or Web client of communication clients etc., user can be according to reality
Flexible choice is needed to enter the mode for reconciling application platform.
Optionally, referring to Fig.1 1, which may include:
Operation interface output unit 1011 is reconciled, for responding the conciliation applications trigger operation for being directed to current operation interface,
The conciliation operation interface of application platform is reconciled in output；
As described above, after applicant starts the communication customer end on mobile phone it is small that conciliation can be found from its small routine interface
Program, and trigger action is carried out to it, into application platform is reconciled, so that the output of mobile phone current display interface be made to reconcile operation circle
Face.Certainly, if using the end PC communication customer end or Web client, the expression that applicant can show respective operation interface
Button or the module etc. for reconciling application platform access interface are operated, and into application platform is reconciled, subsequent process is similar, this reality
Apply example without limitation.
Application interface output unit 1012 is reconciled, is directed to the conciliation application instruction for reconciling operation interface for obtaining,
Application interface is reconciled in output；
In conjunction with the description of above method embodiment corresponding portion, which may include that instruction user carries out letter
Cease the instruction information etc. of input.
It reconciles application and requests generation unit 1013, indicate that information is defeated for obtaining to reconcile for the application for reconciling application interface
The conciliation case information entered generates corresponding conciliation application request, and conciliation application request is sent to service server.
It is to be appreciated that the content that the present embodiment includes to the conciliation case information that applicant inputs is without limitation, can wrap
Include applicant's essential information, case description information, other party's information relevant to this case, evidence material and lawsuit material
Deng can also include trouble-shooter's information, the conciliation temporal information of requirement etc. that applicant specifies.
Wherein, such as evidence material and this kind of conciliation case information of lawsuit material can also issue method by line under type
Institute, then assist personnel or this case trouble-shooter to be uploaded to the associated data server of service server by law court, for subsequent
In long-range mediation process, each member client can access the data server by the communication server, service server, and will
It shows in face of each member.
About the generation for reconciling case information and related content is uploaded, is referred to above method embodiment corresponding portion
Description, this will not be repeated here for the present embodiment.
Notice receiving module 1020 is accepted, applies for that requests accepts notice for described reconcile for receiving；
Wherein, it is to generate corresponding described reconcile in the service server to apply for appointing wait reconcile for request that this, which accepts notice,
Business, and described generated after the conciliation application platform is accepted wait reconcile task by target trouble-shooter client.About accepting
The specific generating process of notice is referred to the description of embodiment of the method corresponding portion above, and this will not be repeated here for the present embodiment.
As another embodiment of the present invention, the above-mentioned notice that accepts can also pass through other than being sent to applicant's client
The modes such as short message, mail or phone inform that applicant, applicant receive treatment process and the present embodiment after accepting notice
Similar, the present embodiment is no longer described in detail one by one herein.
Data interaction and display module 1030, for realizing that reconciling other with this participates in member visitor by the communication server
The data interaction at family end and the synchronous displaying of data.
Such as the record of embodiment of the method above, the present embodiment can be drawn by constructing virtual conciliation scene or output audio-video
The mode in face, realizes the communication between multi-party member, and specific implementation process is referred to the description of above-mentioned corresponding embodiment, this reality
Applying example, this will not be repeated here.
Optionally, as shown in figure 12, data interaction may include: with display module 1030
Conciliation request receiving unit 1031, for receiving the conciliation request of target trouble-shooter's client initiation；
Interface output unit 1032 is reconciled, for responding the conciliation request, exports corresponding conciliation interface；
Wherein, which includes reconciling other with this to participate in the corresponding conciliation window of member clients.
Multi-medium data display unit 1033, for receive the communication server transmission this reconcile other participate in members visitor
The multi-medium data that family end uploads, and be shown by reconciling window accordingly；
Referring to figure 4 above a and Fig. 4 b, a conciliation window can be exported for each member, for showing the member's
Video pictures, realization process are not detailed.
Case information output unit 1034 is reconciled, it is corresponding for exporting the conciliation application platform in current display interface
The pre-stored conciliation case information of data server.
As another embodiment of the present invention, which can also include:
Monitoring modular obtains more for monitoring the operation for being directed to the conciliation case information of current display interface output
Conciliation case information after new；
Synchronizing information module, for sending the updated conciliation case information by the way that the communication server is synchronous
Other, which are reconciled, to described this participates in member client.
As it can be seen that in the present embodiment, any one member being modified or being adjusted to shared information, can be synchronized
It is shown to the current display interface of other member clients, guarantees that the information content shown in face of each member is identical.
In embodiment practical application, the interface referring to shown in Fig. 4 d, in long-range mediation process, member is in the interface point
Shared data is hit, can show that shared evidence material, lawsuit material etc. reconcile case information, reconcile if clicking in middle position
Option is put down, it may include the speech of each member, according to need that middle position, which can show this conciliation notes remotely reconciled,
It wants, can also include the conciliation result information etc. that trouble-shooter sorts out, the present embodiment can be referred to as reconciliation agreement information,
During this, party can be checked its speech, if it exists doubtful point, can also carry out correction statement to it.
Based on this, device provided in this embodiment can also include:
Make corrections data obtaining module, for obtaining the correction information for being directed to the reconciliation agreement information；
Information updating module, for the correction information to be sent to target trouble-shooter's client by the communication server,
So that the correction information is distributed to this conciliation together with the reconciliation agreement information by the target trouble-shooter client
Other participate in member client.In addition, in the above-described embodiments, as shown in figure 13, which can also include:
Reconciliation agreement information receiving module 1040, the reconciliation agreement letter sent for receiving the target trouble-shooter client
Breath, and be shown in current display interface；
Wherein, it is raw at least to reconcile each data interaction content for participating in member client based on this for the reconciliation agreement information
At；
Receipt information obtains module 1050, for obtaining the message of signing for for being directed to the reconciliation agreement information, and will be described
Message feedback is signed for the target trouble-shooter client；
Wherein, the message of signing for can be used for characterizing the reconciliation agreement letter that applicant shows the current display interface
The conciliation wish of breath, the present embodiment to its specific acquisition modes without limitation.
Optionally, receipt information acquisition module 1050 may include:
Receipt information generation unit generates phase for being directed to the triggering command of the reconciliation agreement information based on applicant
The receipt information answered；Alternatively,
Sign electronically acquiring unit, the electronic signature for being directed to the reconciliation agreement information input for obtaining applicant, and
Using the electronic signature, obtain the reconciliation agreement information signs for message.
As further embodiment of this invention, data interaction may include: with display module 1030
Accept notice resolution unit, for parse it is described accept notice, obtain target trouble-shooter's information；
Communication request transmission unit, for utilizing the target trouble-shooter information, Xiang Suoshu target trouble-shooter's client hair
Send communication request；
Wherein, which carries target and reconciles the time, for request target trouble-shooter client in the target tune
Solve time initiation conciliation request；
Data interaction and display unit pass through this for responding the conciliation request of target trouble-shooter's client initiation
It is secondary to reconcile each corresponding communication server of communication customer end for participating in member and using, realize that reconciling other with this participates in member visitor
The data interaction at family end and the synchronous displaying of data
In conclusion in embodiment, applicant can such as use PC in such a way that flexible choice enters and reconciles application platform
The modes such as communication customer end, Web client or the communication customer end of mobile terminal are held, also can without downloading law court's private client
It into application platform is reconciled, realizes conciliation application and links up, simplify long-range conciliation step, improve the flexibility remotely reconciled
And convenience.Moreover, can show shared number by the display interface of currently used client in long-range mediation process
According to the i.e. synchronous displaying with other member clients realization data, additionally it is possible to signing for and making corrections for notes is mediated online, into
One step improves the convenience and efficiency remotely reconciled.
It as shown in figure 14, is another long-range structure chart for reconciling realization device provided in an embodiment of the present invention, the device
It is mainly described from the angle of defending party to the application's client, may include:
Case reconciles notice receiving module 1410, reconciles notice for receiving case；
Wherein, which, which reconciles notice, is that target trouble-shooter's client accepts and sends after conciliation task, and wait reconcile
Task is that the conciliation application request that service server is initiated for applicant's client generates.
The generating process that notice is reconciled about task to be reconciled and case, is referred to the corresponding portion of above method embodiment
The description divided, this will not be repeated here for the present embodiment.
Login module 1420, for based on the conciliation triggering command in defending party to the application's client, entrance simultaneously logs in conciliation and answers
Use platform；
Wherein, enter and log in the mode for reconciling application platform about the defending party to the application, enter with applicant and log in conciliation
The mode of application platform is similar, distinguishes if it exists, is also possible to enter the difference for the mode for reconciling application platform, not do specifically in detail
It states.
Acquisition of information and display module 1430, for acquisition and the associated conciliation case information of log-on message, and current
Display interface is shown；
Data interaction and display module 1440, for realizing that reconciling other with this participates in member visitor by the communication server
The data interaction at family end and the synchronous displaying of data.
In the present embodiment, the specific implementation process of data interaction and display module 1440, with above-mentioned from applicant's client
Data interaction in the device of angle description is similar with the realization process of display module, and details are not described herein for the present embodiment.
Optionally, on that basi of the above embodiments, which can also include:
Reconciliation agreement information receiving module, the reconciliation agreement letter sent for receiving the target trouble-shooter client
Breath shows that, in current display interface, the reconciliation agreement information at least reconciles each data for participating in member client based on this
Interaction content generates；
Receipt information obtains module, signs for message for the reconciliation agreement information for obtaining, and sign for described
Message feedback to target trouble-shooter's client, the message of signing for shows the current display interface for characterizing the defending party to the application
Reconciliation agreement information conciliation wish.
It is to be appreciated that the mode of reconciliation agreement information and receipt information is obtained about defending party to the application's client, with application
People's client respective handling process is similar, and this will not be repeated here for the present embodiment.
It as shown in figure 15, is another long-range structure chart for reconciling realization device provided in an embodiment of the present invention, the device
It is mainly described from the angle of trouble-shooter's client, may include:
Login module 1510, for based on the conciliation triggering command in trouble-shooter's client, entrance simultaneously to log in conciliation application
Task interface is reconciled in platform, output；
Wherein, the conciliation task interface displaying has at least one to wait for conciliation task.
Information sending module 1520, in the case where accepting any one and waiting for conciliation task, generation to be accepted accordingly
Notice, and the notice that accepts is fed back into corresponding party's client；
Data interaction and display module 1530, for realizing that reconciling other with this participates in member visitor by the communication server
The data interaction at family end and the synchronous displaying of data.
Optionally, as shown in figure 16, which can also include:
Reconciliation agreement information generating module 1540, for being reconciled in each data interaction for participating in member client using this
Hold, generates reconciliation agreement information；
Reconciliation agreement information sending module 1550, for by the reconciliation agreement information be sent to this reconcile it is each participate at
The current display interface of member's client is shown；
Message reception module 1560 is signed for, reconciles signing for for other participation member client's feedbacks for receiving described this
Message, and show in current display interface；
Report generation module 1570 is reconciled, for showing that the both parties for participating in this conciliation are equal in the message of signing for
When agreeing to reconciliation agreement, the conciliation report that conciliation task is waited for for the target is generated.
It is to be appreciated that the specific implementation process about module each in embodiment, can according to the method described above embodiment it is corresponding
Partial description, the present embodiment are no longer described in detail one by one herein.
To sum up, in embodiments of the present invention, trouble-shooter can not need in such a way that flexible choice enters and reconciles application platform
Arriving law court in person could use office software to enter conciliation application platform, improve and reconcile case processing flexibility and efficiency.
Moreover, can not only realize data sharing in long-range mediation process, additionally it is possible to complete to sign for online by party, reduce
Processing step under line further improves long-range conciliation efficiency.
Optionally, the conciliation small routine in communication of mobile terminal client, as a kind of reality for entering conciliation application platform
But existing means do not need downloading and install i.e. use, and reduce party and participate in long-range conciliation cost, simplify each member and participate in
Lawsuit mediation activity complexity improves long-range court's trial profession degree.
In the present invention, remotely reconciling realization device may include processor and memory.It is provided in a kind of embodiment
In device, above-mentioned request initiation module reconciles operation interface output unit, reconciles application interface output unit, reconciles and ask
Generation unit is sought, notice receiving module, data interaction and display module, reconciliation agreement information receiving module is accepted and signs for letter
Breath obtains module etc. and stores in memory as program unit, executes above procedure stored in memory by processor
Unit realizes corresponding function.
In the device that another embodiment provides, above-mentioned case reconciles notice receiving module, login module, acquisition of information
It stores in memory as program unit with display module and data interaction and display module etc., is deposited by processor execution
Above procedure unit in memory is stored up to realize corresponding function.
In the device that another embodiment provides, above-mentioned front yard login module, information sending module, data interaction and displaying
Module, reconciliation agreement information sending module, signs for message reception module and reconciles report life reconciliation agreement information generating module
It is stored in memory as program unit at module etc., above procedure unit stored in memory is executed by processor
To realize corresponding function.
Include kernel in processor, is gone in memory to transfer corresponding program unit by kernel.Kernel can be set one
Or more, long-range conciliation is realized by adjusting kernel parameter, and each member can enter conciliation application platform with flexible choice, realize
The mode remotely reconciled does not need party's mobile phone installation special-purpose software, does not need party yet and trouble-shooter reaches specified
Law court can enter conciliation application platform using communication customer end, and build in long-range mediation process a kind of on the spot in person
Atmosphere, canbe used on line data sharing and can reconcile and the operation such as sign for, substantially increase court's trial efficiency, reduce party's tune
Cost is solved, simplifies party and participates in lawsuit activity complexity, improve and remotely reconcile profession degree.
Memory may include the non-volatile memory in computer-readable medium, random access memory (RAM) and/
Or the forms such as Nonvolatile memory, if read-only memory (ROM) or flash memory (flash RAM), memory include that at least one is deposited
Store up chip.
The embodiment of the present invention can provide a kind of storage medium, be stored thereon with program, when which is executed by processor
Realize a kind of above-mentioned long-range conciliation implementation method.
The embodiment of the invention provides a kind of processor, the processor is for running program, wherein described program operation
A kind of above-mentioned long-range conciliation implementation method of Shi Zhihang.
In embodiments of the present invention, the storage medium and processor can be applied to the equipment where above-mentioned various devices
In, such as user mobile phone, computer terminal device, it can need to select according to scene where each member.
The embodiment of the invention provides a kind of equipment, which includes processor, memory and stores on a memory simultaneously
The program that can be run on a processor, processor perform the steps of when executing program
It initiates to reconcile application request to service server by reconciling application platform；
It receives for the notice that accepts for reconciling application request, the notice that accepts is raw in the service server
At correspondence it is described reconcile application request task to be reconciled, and the task to be reconciled by target trouble-shooter client in the tune
What solution application platform generated after accepting；
By the communication server realize with this reconcile other participation member client data interaction and data it is synchronous
It shows.
Optionally, it can also be performed the steps of when processor executes program
The reconciliation agreement information that the target trouble-shooter client is sent is received, and is shown in current display interface,
The reconciliation agreement information is at least reconciled each data interaction content for participating in member client based on this and is generated；
It obtains and signs for message for the reconciliation agreement information, and message feedback to the target of signing for is reconciled
Member's client, the message of signing for is for characterizing the conciliation for the reconciliation agreement information that applicant shows the current display interface
Wish.
Optionally, it can also be performed the steps of when processor executes program
Obtain the correction information for being directed to the reconciliation agreement information；
The correction information is sent to target trouble-shooter's client by the communication server, so that the target trouble-shooter
The correction information is distributed to this together with the reconciliation agreement information and reconciles other participations member client by client.
Optionally, it can also be performed the steps of when processor executes program
It is directed to the triggering command of the reconciliation agreement information based on applicant, generates corresponding receipt information；Alternatively,
The electronic signature that applicant is directed to the reconciliation agreement information input is obtained, and utilizes the electronic signature, is obtained
The reconciliation agreement information signs for message.
Optionally, it can also be performed the steps of when processor executes program
Receive the conciliation request that the target trouble-shooter client is initiated；
The conciliation request is responded, exports corresponding conciliation interface, the conciliation interface includes reconciling other ginsengs with this
Conciliation window corresponding with member client；
This of reception communication server transmission reconciles the multi-medium data that other participations member client uploads, and passes through
Corresponding window of reconciling is shown；
The corresponding pre-stored conciliation case of data server of the conciliation application platform is exported in current display interface
Information.
Optionally, it can also be performed the steps of when processor executes program
Response is operated for the conciliation applications trigger at current operation interface, and the conciliation that application platform is reconciled in output operates boundary
Face；
It obtains for the conciliation application instruction for reconciling operation interface, application interface is reconciled in output；
The conciliation case information for reconciling instruction information input for the application for reconciling application interface is obtained, generates and corresponds to
Conciliation application request, and by conciliations application request be sent to service server.
The embodiment of the invention also provides another equipment, which includes processor, memory and is stored in memory
Program that is upper and can running on a processor, processor perform the steps of when executing program
It receives case and reconciles notice, it is that target trouble-shooter's client is accepted after conciliation task that the case, which reconciles notice,
It sends, the task to be reconciled is that the conciliation application request that service server is initiated for applicant's client generates；
Based on the conciliation triggering command in defending party to the application's client, entrance simultaneously logs in conciliation application platform；
Acquisition and the associated conciliation case information of log-on message, and be shown in current display interface；
By the communication server realize with this reconcile other participation member client data interaction and data it is synchronous
It shows.
Optionally, it can also be performed the steps of when processor executes program
The reconciliation agreement information that the target trouble-shooter client is sent is received, is shown in current display interface, it is described
Reconciliation agreement information is at least reconciled each data interaction content for participating in member client based on this and is generated；
The message of signing for for the reconciliation agreement information is obtained, and by the message feedback of signing for target trouble-shooter visitor
Family end, the message of signing for anticipate to the conciliation for the reconciliation agreement information that the current display interface is shown for characterizing the defending party to the application
It is willing to.
The embodiment of the invention also provides a kind of equipment, which includes processor, memory and stores on a memory
And the program that can be run on a processor, processor perform the steps of when executing program
Based on the conciliation triggering command in trouble-shooter's client, entrance simultaneously logs in conciliation application platform, exports conciliation task
Interface, the conciliation task interface displaying have at least one to wait for conciliation task；
In the case where accepting any one and waiting for conciliation task, generation accepts notice accordingly, and accepts notice for described
Feed back to corresponding party's client；
By the communication server realize with this reconcile other participation member client data interaction and data it is synchronous
It shows.
Optionally, processor executes program and can also perform the steps of
Each data interaction content for participating in member client is reconciled using this, generates reconciliation agreement information；
The reconciliation agreement information is sent to the current display interface that this reconciles each participation member client to open up
Show；
It receives described this and reconciles other message of signing for for participating in member client's feedback, and displaying is on currently display circle
Face；
It is described sign for message and show to participate in the both parties of this conciliation and agrees to reconciliation agreement when, generate for institute
State the conciliation report that target waits for conciliation task.
The present invention also provides a kind of computer program products, when executing in long-range court's trial realization system, from application
For people's client angle, it is adapted for carrying out the program of initialization there are as below methods step:
It initiates to reconcile application request to service server by reconciling application platform；
It receives for the notice that accepts for reconciling application request, the notice that accepts is raw in the service server
At correspondence it is described reconcile application request task to be reconciled, and the task to be reconciled by target trouble-shooter client in the tune
What solution application platform generated after accepting；
By the communication server realize with this reconcile other participation member client data interaction and data it is synchronous
It shows.
Optionally, it can be applicable to execute the program of following steps:
The reconciliation agreement information that the target trouble-shooter client is sent is received, and is shown in current display interface,
The reconciliation agreement information is at least reconciled each data interaction content for participating in member client based on this and is generated；
It obtains and signs for message for the reconciliation agreement information, and message feedback to the target of signing for is reconciled
Member's client, the message of signing for is for characterizing the conciliation for the reconciliation agreement information that applicant shows the current display interface
Wish.
Optionally, it can be applicable to execute the program of following steps:
Obtain the correction information for being directed to the reconciliation agreement information；
The correction information is sent to target trouble-shooter's client by the communication server, so that the target trouble-shooter
The correction information is distributed to this together with the reconciliation agreement information and reconciles other participations member client by client.
Optionally, it can be applicable to execute the program of following steps:
It is directed to the triggering command of the reconciliation agreement information based on applicant, generates corresponding receipt information；Alternatively,
The electronic signature that applicant is directed to the reconciliation agreement information input is obtained, and utilizes the electronic signature, is obtained
The reconciliation agreement information signs for message.
Optionally, it can be applicable to execute the program of following steps:
Receive the conciliation request that the target trouble-shooter client is initiated；
The conciliation request is responded, exports corresponding conciliation interface, the conciliation interface includes reconciling other ginsengs with this
Conciliation window corresponding with member client；
This of reception communication server transmission reconciles the multi-medium data that other participations member client uploads, and passes through
Corresponding window of reconciling is shown；
The corresponding pre-stored conciliation case of data server of the conciliation application platform is exported in current display interface
Information.
Optionally, it can be applicable to execute the program of following steps:
Response is operated for the conciliation applications trigger at current operation interface, and the conciliation that application platform is reconciled in output operates boundary
Face；
It obtains for the conciliation application instruction for reconciling operation interface, application interface is reconciled in output；
The conciliation case information for reconciling instruction information input for the application for reconciling application interface is obtained, generates and corresponds to
Conciliation application request, and by conciliations application request be sent to service server.
For defending party to the application's client angle, it is adapted for carrying out the program of initialization there are as below methods step:
It receives case and reconciles notice, it is that target trouble-shooter's client is accepted after conciliation task that the case, which reconciles notice,
It sends, the task to be reconciled is that the conciliation application request that service server is initiated for applicant's client generates；
Based on the conciliation triggering command in defending party to the application's client, entrance simultaneously logs in conciliation application platform；
Acquisition and the associated conciliation case information of log-on message, and be shown in current display interface；
By the communication server realize with this reconcile other participation member client data interaction and data it is synchronous
It shows.
Optionally, it can be applicable to execute the program of following steps:
The reconciliation agreement information that the target trouble-shooter client is sent is received, is shown in current display interface, it is described
Reconciliation agreement information is at least reconciled each data interaction content for participating in member client based on this and is generated；
The message of signing for for the reconciliation agreement information is obtained, and by the message feedback of signing for target trouble-shooter visitor
Family end, the message of signing for anticipate to the conciliation for the reconciliation agreement information that the current display interface is shown for characterizing the defending party to the application
It is willing to.
For trouble-shooter's client angle, it is adapted for carrying out the program of initialization there are as below methods step:
Based on the conciliation triggering command in trouble-shooter's client, entrance simultaneously logs in conciliation application platform, exports conciliation task
Interface, the conciliation task interface displaying have at least one to wait for conciliation task；
In the case where accepting any one and waiting for conciliation task, generation accepts notice accordingly, and accepts notice for described
Feed back to corresponding party's client；
By the communication server realize with this reconcile other participation member client data interaction and data it is synchronous
It shows.
Optionally, it can be applicable to execute the program of following steps:
Each data interaction content for participating in member client is reconciled using this, generates reconciliation agreement information；
The reconciliation agreement information is sent to the current display interface that this reconciles each participation member client to open up
Show；
It receives described this and reconciles other message of signing for for participating in member client's feedback, and displaying is on currently display circle
Face；
It is described sign for message and show to participate in the both parties of this conciliation and agrees to reconciliation agreement when, generate for institute
State the conciliation report that target waits for conciliation task.
It should be understood by those skilled in the art that, the embodiment of the present invention can provide as method, apparatus, system or calculate
Machine program product.Therefore, the present invention can be used complete hardware embodiment, complete software embodiment or combine software and hardware side
The form of the embodiment in face.Moreover, it wherein includes computer usable program code that the present invention, which can be used in one or more,
The computer implemented in computer-usable storage medium (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.)
The form of program product.
The present invention be referring to according to the method for the embodiment of the present invention, the flow chart of device, system and computer program product
And/or block diagram describes.It should be understood that each process in flowchart and/or the block diagram can be realized by computer program instructions
And/or the combination of the process and/or box in box and flowchart and/or the block diagram.It can provide these computer programs to refer to
Enable the processor of general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices to generate
One machine, so that being used for by the instruction generation that computer or other programmable long-range processors for reconciling realization device execute
Realize the dress for the function of specifying in one or more flows of the flowchart and/or one or more blocks of the block diagram
It sets.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates,
Enable the manufacture of device, the command device realize in one box of one or more flows of the flowchart and/or block diagram or
The function of being specified in multiple boxes.
These computer program instructions can also be loaded into computer or other and can remotely reconcile in realization system, so that counting
Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer or
The instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram one
The step of function of being specified in a box or multiple boxes.
In a typical configuration, calculating equipment includes one or more processors (CPU), input/output interface, net
Network interface and memory.
Memory may include the non-volatile memory in computer-readable medium, random access memory (RAM) and/
Or the forms such as Nonvolatile memory, such as read-only memory (ROM) or flash memory (flash RAM).Memory is computer-readable Jie
The example of matter.
Computer-readable medium includes permanent and non-permanent, removable and non-removable media can be by any method
Or technology come realize information store.Information can be computer readable instructions, data structure, the module of program or other data.
The example of the storage medium of computer includes, but are not limited to phase change memory (PRAM), static random access memory (SRAM), moves
State random access memory (DRAM), other kinds of random access memory (RAM), read-only memory (ROM), electric erasable
Programmable read only memory (EEPROM), flash memory or other memory techniques, read-only disc read only memory (CD-ROM) (CD-ROM),
Digital versatile disc (DVD) or other optical storage, magnetic cassettes, tape magnetic disk storage or other magnetic storage devices
Or any other non-transmission medium, can be used for storage can be accessed by a computing device information.As defined in this article, it calculates
Machine readable medium does not include temporary computer readable media (transitory media), such as the data-signal and carrier wave of modulation.
It should also be noted that, the terms "include", "comprise" or its any other variant are intended to nonexcludability
It include so that the process, method, commodity or the equipment that include a series of elements not only include those elements, but also to wrap
Include other elements that are not explicitly listed, or further include for this process, method, commodity or equipment intrinsic want
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including element
There is also other identical elements in process, method, commodity or equipment.
It will be understood by those skilled in the art that the embodiment of the present invention can provide as method, system or computer program product.
Therefore, complete hardware embodiment, complete software embodiment or embodiment combining software and hardware aspects can be used in the present invention
Form.It is deposited moreover, the present invention can be used to can be used in the computer that one or more wherein includes computer usable program code
The shape for the computer program product implemented on storage media (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.)
Formula.
The above is only the embodiment of the present invention, are not intended to restrict the invention.To those skilled in the art,
The invention may be variously modified and varied.It is all within the spirit and principles of the present invention made by any modification, equivalent replacement,
Improve etc., it should be included within scope of the presently claimed invention.
Claims (17)
1. a kind of long-range conciliation implementation method, which is characterized in that the described method includes:
It initiates to reconcile application request to service server by reconciling application platform；
It receives for the notice that accepts for reconciling application request, the notice that accepts is in service server generation pair
The task to be reconciled for reconciling application request is answered, and the task to be reconciled is answered by target trouble-shooter client in the conciliation
It is generated after being accepted with platform；
By the communication server realize with this reconcile other participate in member client data interaction and data it is synchronous displaying.
2. the method according to claim 1, wherein the method also includes:
The reconciliation agreement information that the target trouble-shooter client is sent is received, and is shown in current display interface, it is described
Reconciliation agreement information is at least reconciled each data interaction content for participating in member client based on this and is generated；
The message of signing for for the reconciliation agreement information is obtained, and by the message feedback of signing for the target trouble-shooter visitor
Family end, the message of signing for anticipate to the conciliation for the reconciliation agreement information that the current display interface is shown for characterizing applicant
It is willing to.
3. according to the method described in claim 2, it is characterized in that, the method also includes:
Obtain the correction information for being directed to the reconciliation agreement information；
The correction information is sent to target trouble-shooter's client by the communication server, so that the target trouble-shooter client
The correction information is distributed to this together with the reconciliation agreement information and reconciles other participations member client by end.
4. according to the method described in claim 2, it is characterized in that, described obtain signs for disappearing for the reconciliation agreement information
Breath, comprising:
It is directed to the triggering command of the reconciliation agreement information based on applicant, generates corresponding receipt information；Alternatively,
The electronic signature that applicant is directed to the reconciliation agreement information input is obtained, and utilizes the electronic signature, is obtained described
Reconciliation agreement information signs for message.
5. the method according to claim 1, wherein described realized by the communication server reconciles other with this
Participate in the data interaction and the synchronous displaying of data of member client, comprising:
Notice is accepted described in parsing, obtains target trouble-shooter's information；
Using the target trouble-shooter information, Xiang Suoshu target trouble-shooter's client sends communication request, and the communication request is taken
Band target reconciles the time, reconciles the time in the target for request target trouble-shooter client and initiates conciliation request；
The conciliation request that target trouble-shooter client is initiated is responded, the communication visitor that each participation member uses is reconciled by this
The corresponding communication server in family end realizes the data interaction and the synchronous exhibition of data that other participations member client is reconciled with this
Show.
6. the method according to claim 1, wherein described realized by the communication server reconciles other with this
Participate in the data interaction and the synchronous displaying of data of member client, comprising:
Receive the conciliation request that the target trouble-shooter client is initiated；
Respond the conciliation request, export it is corresponding reconcile interface, the conciliations interface include reconciled with this other participations at
The corresponding conciliation window of member's client；
This of reception communication server transmission reconciles other multi-medium datas for participating in member client's upload, and by accordingly
Conciliation window be shown；
The corresponding pre-stored conciliation case information of data server of the conciliation application platform is exported in current display interface.
7. according to the method described in claim 6, it is characterized in that, the method also includes:
Monitoring obtains updated conciliation case letter for the operation of the conciliation case information of current display interface output
Breath；
The updated conciliation case information is synchronized by the communication server and is sent to described this and reconciles other ginsengs
With member client.
8. the method according to claim 1, wherein described initiated by reconciling application platform to service server
Reconcile application request, comprising:
Response is operated for the conciliation applications trigger at current operation interface, and the conciliation operation interface of application platform is reconciled in output；
It obtains for the conciliation application instruction for reconciling operation interface, application interface is reconciled in output；
The conciliation case information for reconciling instruction information input for the application for reconciling application interface is obtained, corresponding tune is generated
Solution application request, and conciliation application request is sent to service server.
9. a kind of long-range conciliation implementation method, which is characterized in that the described method includes:
It receives case and reconciles notice, it is that target trouble-shooter's client accepts and sends after conciliation task that the case, which reconciles notice,
, the task to be reconciled is that the conciliation application request that service server is initiated for applicant's client generates；
Based on the conciliation triggering command in defending party to the application's client, entrance simultaneously logs in conciliation application platform；
Acquisition and the associated conciliation case information of log-on message, and be shown in current display interface；
By the communication server realize with this reconcile other participate in member client data interaction and data it is synchronous displaying.
10. according to the method described in claim 9, it is characterized in that, the method also includes:
The reconciliation agreement information that the target trouble-shooter client is sent is received, is shown in current display interface, the conciliation
Protocol information is at least reconciled each data interaction content for participating in member client based on this and is generated；
It obtains and signs for message for the reconciliation agreement information, and by the message feedback of signing for target trouble-shooter client
End, the message of signing for anticipate to the conciliation for the reconciliation agreement information that the current display interface is shown for characterizing the defending party to the application
It is willing to.
11. a kind of long-range conciliation implementation method, which is characterized in that the described method includes:
Based on the conciliation triggering command in trouble-shooter's client, entrance simultaneously logs in conciliation application platform, and task interface is reconciled in output,
The conciliation task interface displaying has at least one to wait for conciliation task；
It in the case where accepting any one and waiting for conciliation task, generates and accepts notice accordingly, and the notice that accepts is fed back
To corresponding party's client；
By the communication server realize with this reconcile other participate in member client data interaction and data it is synchronous displaying.
12. according to the method for claim 11, which is characterized in that the method also includes:
Each data interaction content for participating in member client is reconciled using this, generates reconciliation agreement information；
The reconciliation agreement information is sent to the current display interface that this reconciles each participation member client to be shown；
It receives described this and reconciles other message of signing for for participating in member client's feedback, and displaying is in current display interface；
It is described sign for message and show to participate in the both parties of this conciliation and agrees to reconciliation agreement when, generate for the mesh
Mark the conciliation report of task to be reconciled.
13. a kind of long-range reconcile realization device, which is characterized in that described device includes:
Initiation module is requested, for initiating to reconcile application request to service server by reconciling application platform；
Notice receiving module is accepted, applies for that requests accepts notice for described reconcile for receiving, the notice that accepts is
The corresponding task to be reconciled for reconciling application request is generated in the service server, and the task to be reconciled is by target tune
What solution person's client generated after the conciliation application platform is extracted；
Data interaction and display module reconcile other numbers for participating in member client with this for realizing by the communication server
It is shown according to interactive and data are synchronous.
14. a kind of long-range reconcile realization device, which is characterized in that described device includes:
Case reconciles notice receiving module, reconciles notice for receiving case, it is target trouble-shooter that the case, which reconciles notice,
Client is accepted to be sent after conciliation task, and the task to be reconciled is that service server is initiated for applicant's client
Reconcile what application request generated；
Login module, for based on the conciliation triggering command in defending party to the application's client, entrance simultaneously to log in conciliation application platform；
Acquisition of information and display module, for acquisition and the associated conciliation case information of log-on message, and in current display interface
It is shown；
Data interaction and display module reconcile other numbers for participating in member client with this for realizing by the communication server
It is shown according to interactive and data are synchronous.
15. a kind of long-range reconcile realization device, which is characterized in that described device includes:
Login module, for based on the conciliation triggering command in trouble-shooter's client, entrance simultaneously to log in conciliation application platform, output
Task interface is reconciled, the conciliation task interface displaying has at least one to wait for conciliation task；
Information sending module accepts notice for generating in the case where accepting any one and waiting for conciliation task accordingly, and general
The notice that accepts feeds back to corresponding party's client；
Data interaction and display module reconcile other numbers for participating in member client with this for realizing by the communication server
It is shown according to interactive and data are synchronous.
16. a kind of processor, which is characterized in that remote as described in claim 1-8 any one for loading and executing realization
The program of journey conciliation implementation method；Or it loads and executes the long-range conciliation implementation method realized as described in claim 9 or 10
Program；Or it loads and executes the program for realizing the long-range conciliation implementation method as described in claim 11 or 12.
17. a kind of storage medium, which is characterized in that for storing the long-range tune realized as described in claim 1-8 any one
Solve the program of implementation method；Or the long-range conciliation implementation method as described in claim 9 or 10 any one is realized in storage
Program；Or the program of the long-range conciliation implementation method as described in claim 11 or 12 is realized in storage.
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| CN112637796A (en) * | 2020-12-21 | 2021-04-09 | 彩讯科技股份有限公司 | Office information response method, system, server and storage medium based on 5G |
| CN112838979A (en) * | 2020-12-28 | 2021-05-25 | 北京东土和兴科技有限公司 | Case discussion information interaction method and system |
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