CN103208092A

CN103208092A - Internet-based system for providing consulting information

Info

Publication number: CN103208092A
Application number: CN2013101595147A
Authority: CN
Inventors: 吴小勤; 闻静波
Original assignee: Individual
Current assignee: Chuang'exin (Beijing) Technology Co.,Ltd.
Priority date: 2013-05-03
Filing date: 2013-05-03
Publication date: 2013-07-17
Anticipated expiration: 2033-05-03
Also published as: CN103208092B

Abstract

The invention discloses an Internet-based system for providing consulting information. The system comprises a consulting information business platform, at least one first client and at least one second client, wherein the consulting information business platform is arranged in a network server; the first client is used for supplying the consulting information; the second client is used for requesting the consulting information; and the first client and the second client are connected into the consulting information business platform through the Internet. The system further comprises a consulting information database, an index database and a knowledge database, wherein the consulting information database, the index database and the knowledge database are arranged at the server side and are all invoked by the consulting information business platform; and the consulting information business platform at least comprises a registering module, a supply and demand matching module, an instant messaging module and a client user service level confirming module. By utilizing the Internet-based system for providing the consulting information, a business exchange platform can be provided for supply and demand parties of the consulting information, and the good online service supply and demand services are provided for the supply and demand parties of the consulting information.

Description

Based on the provide advice system of information of internet

Technical field

The present invention relates to a kind of based on the provide advice system of information of internet.

Background technology

Along with the continuous development of internet and popularize, day by day become the usual way that the public obtains information based on the information obtain manner of search engine, network forum, question and answer community.Search engine mainly is the mode of index that the magnanimity website and webpage are established as, and offers information inquiry side; But this method of service is static information service comparatively speaking, dynamic consulting service can't be provided, this can cause a large amount of Query Results is not the required result of ISSUER, and the user need seek own required result in Query Result in the sea, and this has caused service that poor effect is provided.The user is when using network forum or question and answer community to obtain information, and party in request at first asks a question, and needs to wait for can answer and be ready this question answering person just might obtain the result who oneself wants; And the mode that other people information of this passive acquisition helps is difficult to obtain information more accurately, and the answer that the answerer gives probably is wrong, and the requesting party is difficult to obtain consulting service specific, that have the people of relevant knowledge; And, between quizmaster and the solutionist, on forum or question and answer community system, can not set up service relation in fact, the service implementation trading activity.

At present, though have forum, community or the similar information service system in some vertical fields, have demander and supplier are mated, set up the method for service transacting, but its common implementation is, set up the fixed form of the common requirements in its field, place, select for the user, information such as the output related service supplier's of system telephone number, mailbox; Usually the user need search and select in the bulk information of output, and its system is difficult to provide in open field the service similar in appearance to its vertical field.

The system of existing search, forum, question and answer community, the information obtain manner provides in free mode substantially, has the personnel of certain field correlation experience or professional knowledge, mostly for personal interest, reason such as take pleasure in helping people, for other people offer help; Usually the knowledge experience in its field and credit fail effectively to accumulate, and make it can utilize to obtain income.For the public, in the face of numerous vertical fields, exist serious information asymmetry, rely on the profile to search and select, waste time and energy, difficulty is bigger.Therefore, how to obtain interpersonal information consulting service easily on the internet, become problem demanding prompt solution.

Summary of the invention

In view of this, fundamental purpose of the present invention is to provide a kind of can provide the operation exchange platform for the consultation information supply and demand side based on the provide advice system of information of internet, and better serving in the line service supply and demand is provided.

For achieving the above object, technical scheme of the present invention is achieved in that

A kind of based on the provide advice system of information of internet, comprise consultation information business platform, first client of supplying for consultation information more than that is arranged in the webserver and second client that is used for the consultation information request more than one, described first client and described second client insert in the described consultation information business platform by the internet; Described system also comprises consultation information database, index data base and the knowledge data base that is arranged at webserver side; Described consultation information database, described index data base and described knowledge data base call by described consultation information business platform; At least comprise Registering modules, supply and demand matching module, instant messaging module, client user's service class determination module in the described consultation information business platform; Wherein:

First client, be used for sending registration request or registration update message to described consultation information business platform, and after receiving the registration reply message that described consultation information business platform returns, provide the log-on message of new registration information or renewal to described Registering modules; By the instant messaging of described instant messaging module initiation with described second client; Receive the counsel requests message of second client of described consultation information business platform forwarding, be provide advice information and be committed to second client by described consultation information business platform of second client, or the consultation information that provides directly is sent to second client by described instant messaging module;

Second client is used for sending counsel requests message to described consultation information business platform, receives the recommendation information of described consultation information business platform; According to recommendation information and by the instant messaging of described instant messaging module initiation with first client;

Registering modules be used for to receive registration request or log-on message update request that first client is initiated, for first client provides registration interface, and receives the log-on message that first client sends by registration interface; Determine the Service Properties of first client, the information of the scope of business according to log-on message, and be sent in the information database;

Client user's service class determination module, for obtaining the mutual historical instant communication information of first client and second client, instant communication information is resolved, determine according to analysis result Service Properties information, scope of business information, first client of first client service class information, second client be serviced precedence information, and be sent in the knowledge data base;

The supply and demand matching module, after the counsel requests message for second client that receives described consultation information business platform forwarding, determine the consulting classification of second client according to counsel requests message, and according to the consulting classification search index data base, determine that the consultation information of this consulting classification correspondence deposits in the position of consultation information database, find out the consultation information with counsel requests coupling, the information of the consultation information of coupling and corresponding first client thereof is offered described consultation information business platform;

The consultation information database is used for storing the instant communication information of initiating between first client and second client, the service supply and demand information of first client and second client, the log-on message of first client or register update information; First client and second client credits grading information;

Index data base is used for being stored as the index of the consultation information that the consultation information database stores, and sets up the mapping relations of the index information deposit position corresponding with it;

Knowledge data base is used for storage to the parsing statistics of each data of consultation information database, and this parsing statistics comprises the related information between the data, the information of the affiliated classification of each data; Described data comprise the instant communication information of initiating between consulting service information, first client and second client that first client provides, the log-on message of first client.

Preferably, in the technique scheme, described consultation information business platform, also be used for the instant communication information that first client and the second different clients are initiated is added up, and the instant communication information of each and second client of first client of statistics carried out analyzing and processing, and analysis processing result is sent to first client, analysis result is revised additional by first client, and the analysis processing result that will revise after replenishing is sent to first client, stores as the data in the knowledge base of this first client;

Corresponding, after first client receives the instant message of the consultation information inquiry that second client sends, obtain the keyword of instant message, and utilize keyword in the knowledge base of this first client, to mate, and matching result is sent to second client as instant message, perhaps, after the further processing of matching result, be re-used as instant message and be sent to second client.

Preferably, in the technique scheme, described consultation information business platform, also be used for the instant communication information that first client and the second different clients are initiated is added up, the instant communication information of first client to statistics carries out analyzing and processing, and analysis processing result is combined with the log-on message of first client, as the data bank of this first client; This data bank is to all second client issues.

Preferably, in the technique scheme, described Registering modules, also be used for receiving the institute's service supplied information with text description that first client sends, the text description of this information provision of analyzing and processing, and to data and the instruction of first client transmission for the specific information provision of further guiding, making first client user that the set of option of at least one keyword and correspondence thereof is provided, this option is divided into list and selects or two kinds of patterns of multiselect;

When information provision has plural keyword and option group thereof, determine priority orders or the related dependence of keyword and option group thereof;

Wherein, the keyword of information provision and option group thereof comprise at least one in service content, scope, time, geographic position, the price at least.

Preferably, in the technique scheme, described first client also is used for, and collects the various consulting relevant informations of user's input, and reports to described consultation information business platform;

Described consultation information business platform also is used for the consulting relevant information that statistical study is collected from first client in a large number, in conjunction with extensive text corpus, makes up knowledge data base; Described knowledge data base includes the collocations relevant with consulting information provision keyword and corresponding option thereof, the related data of sentence pattern template at least; In conjunction with extensive text corpus, further structure includes at least for keyword, the sentence pattern template of describing demand information, and describes the keyword of information provision, the information of the association probability between the sentence pattern template;

Utilize knowledge data base, for from the consulting relevant information of first client collection and the consulting relevant information of new production, generate index information, and set up index data base;

According to the consulting service communication message between first client and second client, optimize aforementioned knowledge data base; Optimal way comprises: redefine consulting information provision keyword and corresponding option thereof relevant collocations, sentence pattern template; Revise the keyword of describing information provision, the association probability between the sentence pattern template.

Preferably, in the technique scheme, described supply and demand matching module, the information with the consultation information demand of text description that be used for to receive also that second client sends, the text description of this demand information of analyzing and processing, in index data base and knowledge data base, the consulting demand information is mated, determine the consulting relevant information that second client is required, and to data and the instruction of second client transmission for the specific demand information of further guiding, guide second client user that the set of option of at least one keyword and correspondence thereof is selected;

Keyword and option group thereof that demander is selected comprise the one or more combinations in service content, scope, time, geographic position, the price at least.

Preferably, in the technique scheme, also be provided with ideal money transaction modules and/or credit evaluation unit in the described consultation information business platform, wherein:

The ideal money transaction modules is used for according to the transaction of the consulting service between first client and second client situation, is that first client and second client are distributed ideal money; For first client and second client provide the ideal money transaction platform, transaction is settled accounts to the ideal money in the consulting service process;

The credit evaluation unit, being used for receiving consulting service process second client is the credit rating information that first client arranges, and, first client is the credit rating information that second client arranges, and according to the current credit grade of credit rating side, done grading by second client or first client weights are set, weights are amassed with corresponding credit rating work and the credit rating of obtaining as second client or first client; The credit rating that second client and first client are obtained is added up, determined the current credit rating of second client and first client according to statistics; Determine the consulting service priority of first client and second client according to the current credit rating information of first client and second client.

Preferably, in the technique scheme, described consultation information business platform also is used for, according to the counsel requests match messages of second client during to one or more first client, the following at least information of first client is sent to second client: credit rating, supplying content, service range, service time, place, price;

Described consultation information business platform also is used for, when first client receives the subscription services request message that second client sends and accepts, the following at least information of second client is sent to first client: credit rating, desired content, scope, time, place, price.

Preferably, in the technique scheme, described supply and demand matching module also is used for, after receiving the consultation information request message of second client, determine consultation information request classification according to the consultation information request message, and by consultation information request classification the information of second client is offered corresponding first client that matches;

First client of this coupling also is used for, and according to the consultation information request classification of second client that receives this second client is added in the second corresponding client side list;

First client of this coupling also is used for, and can be other second client-side informations and/or other first client-side informations of its service of providing advice for second client in certain second client side list provides;

Wherein, also store other identical or relevant first client side list of consulting service information that provide to some extent in first client;

Second client also is used for, and after the consultation information service of first client that receiving provides advice serves, also will offer other second clients for it provides the information of first client of service.

Preferably, in the technique scheme, described consultation information business platform also is used for, recording first client is the detailed process of second client service of providing advice, and generation consulting service case, after the affirmation of first client that gets access to the consulting service case and second client, it is in the consulting service case library of first client foundation that the consulting service case is imported.

Of the present invention based on the provide advice system of information of internet, comprise consultation information business platform, first client of supplying for consultation information more than that is arranged in the webserver and second client that is used for the consultation information request more than one, first client and second client insert in the consultation information business platform by the internet; This system also comprises consultation information database, index data base and the knowledge data base that is arranged at described server side; Consultation information database, index data base and knowledge data base call by the consultation information business platform; At least comprise Registering modules, supply and demand matching module, instant messaging module, client user's service class determination module in the consultation information business platform.Can provide the operation exchange platform by of the present invention for the consultation information supply and demand side based on the provide advice system of information of internet, better serving in the line service supply and demand is provided.

Description of drawings

Fig. 1 for example of the present invention based on the provide advice composition structural representation of system of information of internet;

Fig. 2 for based on Fig. 1 based on the provide advice applicating flow chart of system of information of internet;

Fig. 3 for based on Fig. 1 based on the provide advice Another Application process flow diagram of system of information of internet.

Embodiment

Fig. 1 for example of the present invention based on the provide advice composition structural representation of system of information of internet, as shown in Figure 1, of the present invention based on the provide advice system of information of internet, comprise consultation information business platform, first client of supplying for consultation information more than that is arranged in the webserver and second client that is used for the consultation information request more than one, described first client and described second client insert in the described consultation information business platform by the internet; Described system also comprises consultation information database, index data base and the knowledge data base that is arranged at webserver side; Described consultation information database, described index data base and described knowledge data base call by described consultation information business platform; At least comprise Registering modules, supply and demand matching module, instant messaging module, client user's service class determination module in the described consultation information business platform.

The present invention is by being arranged at the consultation information business platform of internet side, for customer end B and client C provide corresponding consultation information service, numerous customer end B and client C connect by internet and consultation information business platform, and initiate consultation information request and the information service of providing advice based on the consultation information business platform.This consultation information business platform can be arranged in one or more servers of network side.

First client, as be customer end B shown in Figure 1, be used for sending registration request or registration update message to described consultation information business platform, and after receiving the registration reply message that described consultation information business platform returns, provide the log-on message of new registration information or renewal to described Registering modules; By the instant messaging of described instant messaging module initiation with described second client; Receive the counsel requests message of second client of described consultation information business platform forwarding, be provide advice information and be committed to second client by described consultation information business platform of second client, or the consultation information that provides directly is sent to second client by described instant messaging module; Second client client C as shown in Figure 1.

Second client as client C, is used for sending counsel requests message to described consultation information business platform, receives the recommendation information of described consultation information business platform; According to recommendation information and by the instant messaging of described instant messaging module initiation with first client;

Registering modules be used for to receive registration request or log-on message update request that first client is initiated, for first client provides registration interface, and receives the log-on message that first client sends by registration interface; Determine the Service Properties of first client, the information of the scope of business according to log-on message, and be sent in the information database; Among the present invention, Registering modules is mainly used in realizing the collection to the log-on message of first client, certainly, also can realize the collection to the log-on message of second client.In the log-on message collection process to first client, can be according to the current information of this first client in the knowledge data base, the relevant consultation information etc. of this first client in the consultation information database, for first client provides corresponding log-on message suggestion.Registering modules of the present invention also can be after the registration request that receives first client, and for first client provides corresponding log-on message template, first client user provides corresponding log-on message to get final product according to the log-on message template.Need to prove that this log-on message template can generate in advance, also can dynamically generate according to the current information of this first client in the knowledge data base, the relevant consultation information etc. of this first client in the consultation information database.

The instant messaging module is used to first client and second client that the instant messaging business is provided;

Instant messaging module of the present invention can be realized by corresponding Instant Messenger (IM) software, can use the online immediate communication tool of special-purpose immediate communication tool or webpage and realize.

Client user's service class determination module of the present invention mainly is that the mutual both sides' of consultation information service class is determined, provide better service to be preferably the high client of service class, as providing the more service type for the high client of service class, the preferential high client of recommendation service rank in the consultation information service process, thus the service of differentiation is provided for the client of different service class.

Supply and demand matching module of the present invention is behind the consultation service request message that receives first client or second client, according to the service requesting information in the business request information, in the consultation information database, match corresponding consultation information provider's first client or second client of consultation information party in request for the client of service request, and first client that will match or second client formation client side list, be sent to and serve provider or consultation information party in request.

Among the present invention, described consultation information business platform, also be used for the instant communication information that first client and the second different clients are initiated is added up, and the instant communication information of each and second client of first client of statistics carried out analyzing and processing, and analysis processing result is sent to first client, analysis result is revised additional by first client, and the analysis processing result that will revise after replenishing is sent to first client, stores as the data in the knowledge base of this first client.

Consultation information business platform of the present invention provides online consultation information service for consultation information provider and consultation information party in request, that is to say, first client and second client mainly realize the consultation information transaction by instant message, like this, instant communication information between first client and second client just seems incomparably important, these instant communication informations can demonstrate fully the trade detail of consultation information both sides of supply and demand, can catch the demand information of consulting party in request more accurately, also can obtain consultation information provider's consultation service ability, can be accordingly to the consultation information providing capability of first client, consultation information provides classification etc. to determine automatically, and the log-on message of first client is revised and replenished; By statistics and the parsing to instant communication information, can also generate knowledge base for first client, convenient first client provides more accurate consultation information supply for second client, and can rely on knowledge base, for second client provides automatic consultation information supply.

Among the present invention, described supply and demand matching module also is used for, after receiving the consultation information request message of second client, determine consultation information request classification according to the consultation information request message, and by consultation information request classification the information of second client is offered corresponding first client that matches;

Consultation information business platform of the present invention is after receiving the consultation information request message of second client, determine consultation information request classification according to the consultation information request message, and by consultation information request classification the information of second client is offered corresponding first client that matches.Among the present invention, first client of this coupling is added second client in the second corresponding client side list to according to the information of second client that receives; Other identical or relevant first client side list of consulting service information that provide to some extent also are provided in first client.First client of this coupling also is used for, and can be other second client-side informations and/or other first client-side informations of its service of providing advice for second client in a certain second client side list provides.

Among the present invention, first client can be carried out again demand or the coupling of information is provided client side list, this mainly is to consider that the quantity of second client to be served is many, consultation information provider's client may be unable be all consulting service requesting parties information of providing advice, perhaps, the demand direction of consultation information party in request is variant, but the consultation information business platform can not accurately be distinguished the difference of this consulting demand, for example, for rent a house or client that the other side hires out for, its consultation information may all be rented a house, but the demand between these clients is relative, namely a side externally hires out, and the opposing party asks rent side; Like this, first client is necessary that the client side list that the consultation information business platform is provided further carries out the coupling of consultation information demand, thinks that second client provides preferable consultation information service.

Among the present invention, when matching a plurality of first client according to the consultation information request message, can be according to the priority of a plurality of first clients the information of first client that priority is the highest offer second client; Perhaps, the information of a plurality of first clients that priority is higher offers second client, and with consulting service first client of first first client that responds as this second client.

Among the present invention, described consultation information business platform, also be used for the instant communication information that first client and the second different clients are initiated is added up, the instant communication information of first client to statistics carries out analyzing and processing, and analysis processing result is combined with the log-on message of first client, as the data bank of this first client; This data bank is to all second client issues.

Among the present invention, so-called data bank namely is the relevant information bank of consultation information service that first client provides; This data bank mainly is that the information such as consultation information professional ability of first client are added up, and open to all second clients as releasing news.Like this, after second client is initiated the query requests of consultation information to the consultation information business platform, the consultation information business platform returns to second client can be provide advice first client-side information of information service of second client, second client can roughly be browsed the data bank of these first clients, determining can be for self providing first client of service, and to selected first client initiation instant communication information, to obtain corresponding consultation information.

Registering modules of the present invention, also be used for receiving the institute's service supplied information with text description that first client sends, the text description of this information provision of analyzing and processing, and to data and the instruction of first client transmission for the specific information provision of further guiding, make first client user that at least one keyword and corresponding set of option thereof are provided, this option is divided into single choosing or two kinds of patterns of multiselect;

Among the present invention, since towards first client terminal quantity numerous, when these clients are initiated the registration request, the information that does not meet the active service situation is arranged unavoidably, perhaps, the log-on message that second client provides has disappearance or log-on message provides lack of standardization, in this case, the log-on message that needs to provide first client carries out standard, and in the mode of online guiding, make it that standard and log-on message accurately are provided, with convenient its log-on message is managed.

Described first client also is used for, and collects the various consulting relevant informations of user's input, and reports to described consultation information business platform;

Among the present invention, the supply and demand matching module, the information with the consultation information demand of text description that be used for to receive also that second client sends, the text description of this demand information of analyzing and processing, in index data base and knowledge data base, the consulting demand information is mated, determine the consulting relevant information that second client is required, and to data and the instruction of second client transmission for the specific demand information of further guiding, guide second client user that the set of option of at least one keyword and correspondence thereof is selected;

Among the present invention, also be provided with ideal money transaction modules (not shown in figure 1) and/or credit evaluation unit (not shown in figure 1) in the described consultation information business platform, wherein:

The ideal money transaction modules is used for according to the transaction of the consulting service between first client and second client situation, is that first client and second client are distributed ideal money; For first client and second client provide the ideal money transaction platform, transaction is settled accounts to the ideal money in the consulting service process.

The present invention is by providing ideal money for first client and second client, and support consultation information to use ideal money to conclude the business, it is mutual that convenient first client and second client are carried out consultation information, for first client and second client provide better service.Be further to encourage first client and second client, the present invention can the virtual support currency and real money between exchange.

Among the present invention, for standard first client and second client consultation information provide and receiving course in behavior, after consultation service finished, first client and second client the other side were each other carried out credit rating.Among the present invention, will be according to credit rating person's self credit grade, be that its credit rating of doing distributes weights, the credit rating of self and weights long-pending is as a credit rating value to consultation service the other side.Among the present invention, the client credits grading is that client first level height is than important basis, the client that credit grade is higher obtains the chance of consultation service service and is other clients the many of client that the chance of business service will be lower than credit grade that provide advice.

Among the present invention, described consultation information business platform also is used for, according to the consulting requirement request match messages of second client during to one or more first client, the following at least information of first client is sent to second client: credit rating, supplying content, service range, service time, place, price;

Among the present invention, described consultation information business platform also is used for, recording first client is the detailed process of second client service of providing advice, and generation consulting service case, after the affirmation of first client that gets access to the consulting service case and second client, it is in the consulting service case library of first client foundation that the consulting service case is imported.

Among the present invention, the consulting service case library can be optionally open to second client, and is as after the expense of collecting second client, open to it; Perhaps, behind the ideal money of collecting second client, open to it; Perhaps, after the second client credits grade reaches established standards, open to it.Second client is by reading the consulting service case library of first client, can obtain the consultation information identical or approaching with self current required consultation information demand, can initiate counsel requests with corresponding first client again, thereby settle a dispute by the parties concerned themselves the current counseling problem that faces.

Fig. 2 for based on Fig. 1 based on the provide advice applicating flow chart of system of information of internet, as shown in Figure 2, below be registered as example with the first client consultation information, illustrate technical scheme of the present invention, specifically may further comprise the steps:

Step 201, first client (service provider) registration account number, registration related information, these information generally include account user name, password, sex, age, occupation, address etc.

Step 202, first client user fills in or selects to supply the field, place of service.

Step 203, first client user searches, selects the consultation information supplier in same domain or related field by the consultation information business platform, store in the relevant provider database in its field, like this, the consultation information business platform can be inferred the consulting service information of this first client easily by the consultation information business platform of first client.

Step 204, the user selects whether further to improve information on services, selects "Yes" execution in step 205, selects "No" execution in step 208.

Step 205, the user also can comprise data such as picture, voice, video by text description, and institute's service supplied information is further set forth; Store in the data of supplier field.

Step 206 according to the data of step 202, step 203, step 205, is submitted to cloud consultation information business platform, specializes data and the instruction of information provision to obtain guiding.

Step 207, according to data and instruction that step 206 is obtained, the guiding user selects or fills in associative key and option group thereof, comprises the one or more combinations in service content, scope, time, geographic position, the price at least; When a plurality of keywords and option group thereof, relative priority orders or related dependence are set; Store in supplier's domain knowledge base.

Step 208, the user selects whether to increase other service items, selects "Yes" execution in step 202, selects "No" execution in step 209.

Step 209 submits the data to the consultation information business platform and preserves process ends.

Fig. 3 for based on Fig. 1 based on the provide advice Another Application process flow diagram of system of information of internet, as shown in Figure 3, for the consultation information demander is obtained the interaction flow of information consulting service, specifically may further comprise the steps:

Step 301, demander (client C) text description demand for services information, and send to the consultation information business platform.

Step 302, consultation information business platform issue guiding and specialize the data of demand information and instruct client C.

Step 303, consultation information business platform be the information that sends of person's information and step 301 according to demand, starts the supply and demand matching module, and the provider information to client C issues the coupling demand namely triggers step 305.

Step 304, the user selects keyword and corresponding option thereof according to guiding, is dealt into the consultation information business platform, to upgrade supply and demand coupling screening conditions.

Step 305, consultation information business platform issue the provider information of coupling demand to client C; Step 302, step 303, step 304, step 305 can be understood as between client and the consultation information business platform and can carry out repeatedly information interaction, and repeatedly asynchronous transmission information of consultation information business platform is to client C.

Step 306, the user of client C is according to the provider information of the coupling demand that issues, and selects to customer end B application subscription services, invites but described subscription services is the service of conditions such as setting-up time, price.

Step 307, the consultation information business platform sends to customer end B with reservation and the demander information of client C.

Step 308, customer end B are selected to accept or the denial of service reservation, and information sends to the consultation information business platform.

Step 309, whether consultation information business platform notice client C subscription services is accepted, if be accepted, client C starts.

Step 310 if be not accepted, can re-execute step 306, or step 304, or process ends.

Step 310, the ideal money of user's pre-paid agreement is recorded to the consultation information business platform, confirms this consulting service transaction of beginning.

Step 311, the foundation of consultation information business platform notice customer end B service relation, and the pre-paid message of demander.

Step 312, both sides of supply and demand are linked up by instant messaging; If think in linking up that customer end B can be recommended other service providers to client C, setting up procedure 313 when the service of customer end B was not enough to satisfy the demands; Otherwise, but client C execution in step 322, but customer end B execution in step 323.

Step 313, customer end B recommendation customer end B 2, information are sent to high in the clouds service A.

Step 314, service A in high in the clouds issues client C with customer end B 2 relevant provider information, and whether demander can be selected to serve to customer end B 2 applications, if then enter step 315, otherwise can continue execution in step 312.

Step 315, to customer end B 2 application services, invite for the service that can set conditions such as price by described application service by high in the clouds service A for client C.

Below again by concrete example, further illustrate the essence of technical solution of the present invention.Among the present invention, demander is second client of the present invention, and the supplier is first client, makes an explanation no longer one by one.

Give an example 1, child is sick, desires to look for the demander of expert doctor's diagnosis and treatment, describes at the client input characters of oneself the user: " what if child's whole body has played red pimple? "

System of the present invention (consultation information business platform) analyzes text description, mates, and is the demander of the diagnosis and treatment service provider of providing advice; Demander is checked the data of candidate's diagnosis and treatment service provider, understands information such as its credit evaluation, case history, professional background;

Demander is set up service relation by the reservation application with the supplier, links up with instant messaging;

The diagnosis and treatment service provider: " what allergy whether child eaten, or contacted what chemicals? "

Diagnosis and treatment demander: " not eating what special thing, also do not have contacted chemicals, is exactly to go to yesterday the park to play, and the back of returning has begun red pimple with regard to whole body ... "

Diagnosis and treatment service provider: " being spring now, may be pollen hypersensitivity "

The diagnosis and treatment demander: " uh, park flower has now all been opened a lot ... "

The diagnosis and treatment service provider judges that thus the probability of child's pollen hypersensitivity is higher, to the relevant expert B2 of diagnosis and treatment demander recommendation, B2 may be that the diagnosis and treatment service provider is listed a member in its association area pass tethers in, also may be the candidate that the native system match search is listed, the diagnosis and treatment service provider helps the diagnosis and treatment demander to make a choice.

When setting up service relation when diagnosis and treatment demander acceptance recommendation and with B2, the communicate information of diagnosis and treatment service provider and diagnosis and treatment demander is shared automatically to B2, B2 just may serve separately and deal with problems for the diagnosis and treatment demander, also may be that diagnosis and treatment service provider and B2 help the diagnosis and treatment demander further to go and find out what's going on jointly, problem is made clear, and then recommendation supplier B3.

When consulting service finished, native system can guide both sides of supply and demand at this service evaluation the other side, and noted the Content of communciation that produces in the whole service process, the supplier who relates to and information such as sequencing, evaluation result thereof.

Native system also can guide it with the structuring of knowledge empirical data for the supplier provides instrument, and with regard to as this example, the bootable diagnosis and treatment demander of native system is extracted keyword " red pimple " and corresponding option group thereof, and is as follows:

1, " having eaten what allergy ";

2, " having contacted any chemicals ";

3, " pollen hypersensitivity ";

Similar a plurality of keyword and option group can be revised and put in order to the diagnosis and treatment demander, as a kind of structural knowledge data, stores the consultation information business platform into.

As the demander C2 of similar situation, when problem description contained keyword " red pimple ", native system can preferentially match the diagnosis and treatment service provider for the C2 candidate.

Native system also will guide the user to keyword " red pimple " and corresponding option group thereof (1, " having eaten what allergy "; 2, " having contacted any chemicals "; 3, " pollen hypersensitivity "; ) select;

If C2 has selected " pollen hypersensitivity ", native system can match B2 automatically for the candidate, further, when C2 and B2 generation consulting service concern, native system thinks that the knowledge of B accumulation provides help to C2 in fact, therefore will make B obtain to be worth income by increasing modes such as integration, ideal money, credit evaluation to B, with the more knowledge experiences of excitation supplier accumulation.

As described in this example, C is in the consulting service process that obtains, and supplier B, the B2...... that relates to forms supplier's chain;

Native system can pass through the statistics to supplier's chain of a large amount of reality, infers that supplier B on certain problem domain, can provide the relative position of service level, and conduct accordingly, and person's problem is made the situation of degree clear according to demand, one of reference feature of supply and demand coupling.

Popular says, the supplier of rear end in supplier's chain, and its degree of specialization is more high, therefore, when problem is indeterminate, preferentially mates front end, and problem is more clear and definite, more past rear end coupling.

Native system also can be added up the effective service of supplier in native system (that is, obtaining the positive service of estimating) number of times, time, place (for example IP address), affiliated field etc., thereby obtains supplier and time, place, liveness that the field is relevant.Native system when calculating the supply and demand matching degree, also with its liveness as one of reference key element.Usually, the supplier that liveness is more high, for other people provide the wish of service more high, so native system will preferentially mate.

Native system can be added up actual consulting service supplier and demander to the other side's credit appraisal, by a large amount of two-way like this evaluating datas, can calculate its credit evaluation value to the user of both sides of supply and demand.The user common, that the credit evaluation value is high, its credit appraisal of making is with a high credibility, and calculating weight also will be high; And the low user of credit evaluation value, the credit appraisal of making is with a low credibility, and calculating weight also can be low.

Native system is being done supply and demand when coupling, also with the credit evaluation value as one of reference key element.

General, the demander that the credit evaluation value is high can preferentially obtain the high supplier candidate of credit evaluation value; The demander that the credit evaluation value is low also can or be paid more contributions by the payment ideal money, to obtain the high supplier candidate of credit evaluation value.

Native system comprises the demander of encouraging to live through effective consulting service, the mechanism that its knowledge experience that obtains is shared.

The demander of consulting service also just becomes a supplier like this, can have the demander of similar problem that service is provided to those, becomes the bridge that contacts between issue requirement person and the relevant expert.

Giving an example 2, is prototype with example 1, sets forth the consulting service supplier and how to use native system

In the native system, each supplier can arrange one or more service fields, and there is corresponding database in each field, comprising:

1, provider database comprises the provider information of identical or association area

2, demander database comprises the demander information of consulting, preengaging application, active service

3, case library comprises the message record of active service information

4, knowledge base comprises knowledge rule for automatic question answering etc.

5, data bank comprises contents such as introducing field relevant knowledge, supplier's background introduction

Provider database, the consulting service supplier can find and own other identical with relevant suppliers of set field by the function of search of cloud consultation information business platform when a certain service field is set, and adds in the provider database of oneself.The benefit of doing like this is that native system is easy to the realm information according to other supplier's settings, determines the service field that the consulting service supplier is set; The consulting service supplier also can save the repetitive operation of some, and can recommend other suppliers for demander easily in the active service process.

The demander database, when the supply and demand of native system coupling shows the consulting service demander with consulting service supplier's information, comprise the follow-up service case that may consult the consulting service supplier of consulting service demander, send the reservation application, carry out processes such as consulting service, the relevant information of consulting service demander can progressively be recorded in consulting service supplier's the demander database.

In the real life, supply and demand is relative often, such as, needs of patients looks for a doctor, and the doctor also needs to look for the patient.For the consulting service supplier, these two kinds of demanders belong to the service field that two differences but are correlated with.

In native system, the consulting service supplier can pass through the demander database easily, and patient and doctor are recommended mutually, makes them set up service relation.When if the information that the consulting service supplier provides is enough, the consulting service supplier can directly recommend the consulting service supplier with consulting service supplier B2, and needn't link up by instant messaging when the reservation application of receiving the consulting service supplier; If consulting service supplier and consulting service supplier B2 have reached effective consulting service, then the consulting service supplier also can obtain income (as increasing integration, obtain ideal money, improve credit evaluation value etc.).

Case library, supplier's case history judges that for demander supplier's confidence level, professional skill, field matching degree etc. are offered help; And some case is probably to the demander direct help of having dealt with problems.

For guaranteeing the just objective of case, and necessity of secret protection, in the native system, the litigant that case is related can not the amendment record content, but all can apply for " disclose " or " hiding " this record, but the also individual responsive part of mark requires system hiding.When only all being set to " disclosing " both sides, native system just may provide it to other user search, consult.

Native system encourages the user that case history is open, and mechanism is set, and when the front that this case obtains other demanders is estimated, gives the party's income with present case.

Knowledge base, the supplier guides through native system, the database that association area knowledge experience is carried out structured representation, storage.

Knowledge base is basic data cell with keyword and corresponding option group thereof, comprises sequencing between a plurality of keywords and the option group, dependence etc., also comprises the relevant procedure script of knowledge processing, supporting data etc.

In conjunction with knowledge base, native system can be demander the automatic question answering link is provided, as described in example 1, comprise in consulting service supplier's the knowledge base such as:

A. " red pimple " (1, " having eaten what allergy "; 2, " having contacted any chemicals "; 3, " pollen hypersensitivity "; )

B. " pollen hypersensitivity " (1, the pollen hypersensitivity experience was arranged before; 2, there is not the pollen hypersensitivity experience before; )

c.(a：3-＞b)

……

Data c represents that b relies on the option 3 of a.

Native system can carry out statistical induction, and it be perfect further to guide the supplier to make amendment conversely with numerous this field suppliers' knowledge base, realizes that the content of common part is progressively unified.Demander can be avoided like this, when entering a plurality of suppliers' automatic question answering link, repeatedly repeat to answer, and the supplier also can obtain the demander information of unified standard, with the service fast of providing convenience.

Based on the automatic question answering link of knowledge base, the supplier who judges system matches, whether meet the demand of oneself for demander really, obviously have help; Also can be to a certain extent, for demander solves the strong problem of some general character.

Further, supplier's knowledge base can also comprise procedure script, and external special application program provides more specialized robotization service.

Native system is encouraged the supplier to increase and is improved its knowledge base, and native system can be collected demander supplier's knowledge base is used the evaluation information of (as: automatic question answering link), positively estimates manyly for obtaining, and gives and rewards (increasing integration, ideal money etc.);

Also can provide some statisticss to the supplier, promote it to improve knowledge base.

Data bank, such as the literal that some explanations are introduced, picture, video, audio frequency etc. can't structurized contents, and native system also provides storage space for the supplier, also comprises instruments such as setting up index, classification, management.Data bank is conducive to the demander search and consults provider information; The supplier also can arrange the data that keyword and corresponding option thereof can trigger in knowledge base, realize the butt joint of knowledge base and data bank, and like this, demander can be understood more heterogeneous pass information material in the automatic question answering link.

For example 3, seek household services, employ the nurse's demander C that looks after the old man want to look for a women, about 30 years old age, be of excellent character, patiently, can cook, distance closely, household, nurse that price the is suitable old man that accompanies and attends to not.

Traditional web station system that household services are provided, employing be structured database, use SQL statement to carry out retrieval and inquisition.

For as conditions such as this examples described " be of excellent character, patiently ", be difficult to use data representation; And different users has the demand condition of various personalization, and the structured database of legacy system can't contain too much condition field; Its accurate matching field data are carried out the mode of condition filter data, also determined it be difficult to realize such as " about 30 years old, be of excellent character, patiently, can cook, distance is near " coupling of condition like this.

Also have in the society of reality, the consulting service demander will find the nurse of mating its conditional request fully, often also be very difficult, possible situation is usually, " distance that can cook, a little apart from the near patience difference that time is improper, the time is suitable " etc.

Therefore, in the actual conditions, demander need be carried out equilibrium compromise between each condition.Traditional Database Systems, the user need carry out repeatedly the SQL query of each field combination, and operation steps is various, almost can't finish.

The condition matching process that native system adopts is to utilize data such as word's kinds in the knowledge base, word association probability, and the user is with demand condition in guiding, is converted into the component of numeric representation, constitutes a vector.

Such as: the age: 30, moral standing: 5, cook: 3, the place: [30,60] ...

One of bootstrap technique: keyword and corresponding option thereof are provided, and (option can be a numerical value interval, selects by the slide block button) selected for the user; The user can increase and reduce keyword and corresponding option thereof, also can adjustment order, represent the difference of its priority.

Have again to be exactly, the word that comprises in the natural language, as a large amount of adjectives such as " good-bad ", " high-low ", " far-near ",

Be used for describing the fringe of certain attribute, can represent with a numerical value interval.Native system is according to this rule, and identification and extraction associative key are converted into numeric representation with demand condition.

This method is applicable to that the information of both sides of supply and demand represents.When native system carries out the supply and demand coupling, adopt the Weighted distance formula between vector to calculate matching degree.So just can realize, for demander provides the comprehensive matching degree high supplier candidate.Obviously, the user obtains Query Result in data or the weight of each condition of adjustment, becomes convenient and swift, has improved efficient greatly.

The above is preferred embodiment of the present invention only, is not for limiting protection scope of the present invention.

Claims

1. one kind based on the provide advice system of information of internet, it is characterized in that, described system comprises consultation information business platform, first client of supplying for consultation information more than that is arranged in the webserver and second client that is used for the consultation information request more than one, and described first client and described second client insert in the described consultation information business platform by the internet; Described system also comprises consultation information database, index data base and the knowledge data base that is arranged at webserver side; Described consultation information database, described index data base and described knowledge data base call by described consultation information business platform; At least comprise Registering modules, supply and demand matching module, instant messaging module, client user's service class determination module in the described consultation information business platform; Wherein:

2. system according to claim 1, it is characterized in that, described consultation information business platform, also be used for the instant communication information that first client and the second different clients are initiated is added up, and the instant communication information of each and second client of first client of statistics carried out analyzing and processing, and analysis processing result is sent to first client, analysis result is revised additional by first client, and the analysis processing result that will revise after replenishing is sent to first client, stores as the data in the knowledge base of this first client;

3. system according to claim 1, it is characterized in that, described consultation information business platform, also be used for the instant communication information that first client and the second different clients are initiated is added up, the instant communication information of first client to statistics carries out analyzing and processing, and analysis processing result is combined with the log-on message of first client, as the data bank of this first client; This data bank is to all second client issues.

4. system according to claim 1, it is characterized in that, described Registering modules, also be used for receiving the institute's service supplied information with text description that first client sends, the text description of this information provision of analyzing and processing, and to data and the instruction of first client transmission for the specific information provision of further guiding, making first client user that the set of option of at least one keyword and correspondence thereof is provided, this option is divided into list and selects or two kinds of patterns of multiselect;

5. system according to claim 1 is characterized in that, described first client also is used for, and collects the various consulting relevant informations of user's input, and reports to described consultation information business platform;

6. system according to claim 5, it is characterized in that, described supply and demand matching module, the information with the consultation information demand of text description that be used for to receive also that second client sends, the text description of this demand information of analyzing and processing, in index data base and knowledge data base, the consulting demand information is mated, determine the consulting relevant information that second client is required, and to data and the instruction of second client transmission for the specific demand information of further guiding, guide second client user that the set of option of at least one keyword and correspondence thereof is selected;

7. system according to claim 6 is characterized in that, also is provided with ideal money transaction modules and/or credit evaluation unit in the described consultation information business platform, wherein:

8. system according to claim 7, it is characterized in that, described consultation information business platform also is used for, according to the counsel requests match messages of second client during to one or more first client, the following at least information of first client is sent to second client: credit rating, supplying content, service range, service time, place, price;

9. system according to claim 1, it is characterized in that, described supply and demand matching module also is used for, after receiving the consultation information request message of second client, determine consultation information request classification according to the consultation information request message, and by consultation information request classification the information of second client is offered corresponding first client that matches;

10. system according to claim 1, it is characterized in that, described consultation information business platform also is used for, recording first client is the detailed process of second client service of providing advice, and generation consulting service case, after the affirmation of first client that gets access to the consulting service case and second client, it is in the consulting service case library of first client foundation that the consulting service case is imported.