CN105184692A - Problem-solving request processing method, device and system - Google Patents
Problem-solving request processing method, device and system Download PDFInfo
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- CN105184692A CN105184692A CN201510563094.8A CN201510563094A CN105184692A CN 105184692 A CN105184692 A CN 105184692A CN 201510563094 A CN201510563094 A CN 201510563094A CN 105184692 A CN105184692 A CN 105184692A
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Abstract
The invention discloses a problem-solving request processing method, a problem-solving request processing device and a problem-solving request processing system, which belong to the financial field. The problem-solving request processing method comprises the steps that: a first terminal sends a problem-solving request to a server, wherein the problem-solving request includes a problem to be solved; the server analyzes the problem to be solved in the problem-solving request, and sends a problem-solving invitation to a second terminal when determining that the problem to be solved can be solved through analysis, wherein the problem-solving invitation includes valid time of the problem-solving invitation and the problem to be solved; and the second terminal sends a first processing confirmation message determining the processing of the problem to be solved to the server within the valid time of the problem-solving invitation, so that the server sends a reminding notice to the second terminal for reminding a user possessing the second terminal to process the problem to be solved.
Description
Technical field
The present invention relates to financial field, in particular to a kind of Resolving probiems request processing method, Apparatus and system.
Background technology
In prior art, when citizen or the company without professional financial team run into Financial Problem, often entrust commission merchant society with rich experiences or procurator to help it and solve Financial Problem, but usually need extensively to search for great mass of data as the citizen of principal or company and compare to find and can help its appropriate agent business solving Financial Problem or procurator, this process makes principal feel not convenient.In addition, commission merchant or procurator also can only by the such as advertisements or obtain proxy machine meeting through modes such as people's recommendations of limited channel.As can be seen here, commission merchant or the information interaction between procurator and principal in Financial Problem request solution far can not meet current demand.
Summary of the invention
Given this, the object of the present invention is to provide a kind of Resolving probiems request processing method, Apparatus and system, when running into Financial Problem to improve in prior art, commission merchant or the information interaction between procurator and principal can not meet the problem of current demand.
First embodiment of the invention provides a kind of Resolving probiems request processing method, comprising: first terminal sends Resolving probiems request to server, and described Resolving probiems request comprises problem to be solved; Described server is analyzed the problem to be solved in described Resolving probiems request, and sending Resolving probiems invitation when determining that described problem to be solved can be solved by described analysis to the second terminal, described Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of described Resolving probiems; Described second terminal sends the first process acknowledge message determining to process described problem to be solved within the effective time that described Resolving probiems is invited to described server, send the user pointing out notice to hold described second terminal with prompting start to process described problem to be solved to make described server to described second terminal.
Second embodiment of the invention provides a kind of Resolving probiems request processing method, comprising: server receives the Resolving probiems request that first terminal sends, and described Resolving probiems request comprises problem to be solved; Described server is analyzed the problem to be solved in described Resolving probiems request, and send Resolving probiems invitation when determining that described problem to be solved can be solved by described analysis to the second terminal, described Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of described Resolving probiems, sends to make described second terminal the first process acknowledge message determining to process described problem to be solved within the effective time that described Resolving probiems is invited to described server; Described server sends prompting notice when receiving described first process acknowledge message to described second terminal to start to process described problem to be solved to point out the user holding described second terminal.
Third embodiment of the invention provides a kind of Resolving probiems demand processing system, comprises first terminal, server and the second terminal, and described first terminal is used for sending Resolving probiems request to server, and described Resolving probiems request comprises problem to be solved; Described server is used for analyzing the problem to be solved in described Resolving probiems request, and sending Resolving probiems invitation when determining that described problem to be solved can be solved by described analysis to the second terminal, described Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of described Resolving probiems; Described second terminal was used for sending to described server the first process acknowledge message determining to process described problem to be solved within the effective time that described Resolving probiems is invited, and started to process described problem to be solved with the user making described server hold described second terminal to described second terminal transmission prompting notice with prompting.
Fourth embodiment of the invention provides a kind of Resolving probiems request treating apparatus, runs on server, comprising: receiver module, and for receiving the Resolving probiems request that first terminal sends, described Resolving probiems request comprises problem to be solved; Processing module, for analyzing the problem to be solved in described Resolving probiems request, and send Resolving probiems invitation when determining that described problem to be solved can be solved by described analysis to the second terminal, described Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of described Resolving probiems, sends to make described second terminal the first process acknowledge message determining to process described problem to be solved within the effective time that described Resolving probiems is invited to described server; Sending module, starts to process described problem to be solved to point out the user holding described second terminal for sending prompting notice when receiving described first process acknowledge message to described second terminal.
At the Resolving probiems request processing method that the embodiment of the present invention provides, in Apparatus and system, first terminal sends the Resolving probiems request comprising Financial Problem to be solved to server, server is analyzed the problem to be solved in Resolving probiems request, and send Resolving probiems invitation when determining that problem to be solved can be solved by this analysis to the second terminal, this Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of this Resolving probiems, and second terminal within the effective time that Resolving probiems is invited to server send determine process described problem to be solved first process acknowledge message, send prompting notice to make server to the second terminal to start to process described problem to be solved to point out the user holding described second terminal.Relative to prior art, when problem to be solved in the Resolving probiems request that the user that analysis confirmation holds first terminal is sent by first terminal can be solved, server can send Resolving probiems to the second terminal and invite, and sends the first process acknowledge message to make the user holding the second terminal and starts to process described problem to be solved when confirming the described problem to be solved of process by the second terminal to server.As can be seen here, the tie processing Financial Problem can be set up holding between the user (i.e. Financial Problem principal) of first terminal and the user's (namely solving commission merchant or the procurator of Financial Problem) holding the second terminal, make its information interaction therebetween more convenient.
For making above and other object of the present invention, feature and advantage can become apparent, preferred embodiment cited below particularly, and coordinate institute's accompanying drawings, are described in detail below.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, be briefly described to the accompanying drawing used required in embodiment below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to these accompanying drawings.Shown in accompanying drawing, above-mentioned and other object of the present invention, Characteristics and advantages will be more clear.Reference numeral identical in whole accompanying drawing indicates identical part.Deliberately do not draw accompanying drawing by physical size equal proportion convergent-divergent, focus on purport of the present invention is shown.
Fig. 1 is applied environment schematic diagram of the present invention;
The process flow diagram of the Resolving probiems request processing method that Fig. 2 provides for first embodiment of the invention;
The process flow diagram of a concrete example of the Resolving probiems request processing method that Fig. 3 provides for first embodiment of the invention;
Fig. 4 is one of interactive interface schematic diagram in example concrete Fig. 3 Suo Shi shown by first terminal;
Fig. 5 is one of interactive interface schematic diagram in example concrete Fig. 3 Suo Shi shown by second terminal;
Fig. 6 is the interactive interface schematic diagram two in example concrete Fig. 3 Suo Shi shown by second terminal;
Fig. 7 is the interactive interface schematic diagram two in example concrete Fig. 3 Suo Shi shown by first terminal;
Fig. 8 is the interactive interface schematic diagram three in example concrete Fig. 3 Suo Shi shown by first terminal;
The process flow diagram of the Resolving probiems request processing method that Fig. 9 provides for second embodiment of the invention;
The structural representation of the Resolving probiems demand processing system that Figure 10 provides for third embodiment of the invention;
The structural representation of the Resolving probiems request treating apparatus that Figure 11 provides for fourth embodiment of the invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, carry out clear, complete description to the technical scheme in the embodiment of the present invention, obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtained under creative work prerequisite, belong to the scope of protection of the invention.
The following each embodiment of the present invention all can be applicable in environment as shown in Figure 1, and as shown in Figure 1, server 100 is connected with user terminal 200 by wired or wireless network.Wherein, user terminal 200 can comprise the terminal devices such as PC (personalcomputer) computer, panel computer, mobile phone, electronic reader, notebook computer, intelligent television, Set Top Box, car-mounted terminal.
In the embodiment of the present invention, send the first terminal of Resolving probiems request, the second terminal of transmission processing acknowledge message can be the user terminal of arbitrary type, it can be provided with applications client such as Financial Problem and solve request process client.In the embodiment of the present invention, first terminal, the second terminal, server directly can be connected by communication network.First terminal, the second terminal, server can establish a communications link in Wi-Fi (Wireless Fidelity) network, 2G/3G/4G network or LAN (Local Area Network).
In embodiments of the present invention, user can comprise: namely the first user holding first terminal initiates the user that Resolving probiems request is in particular Financial Problem solution request; And the second user problem to be solved that namely can process in described Resolving probiems request holding the second terminal is in particular the user of Financial Problem to be solved.Such as, first user can for facing the John Q. Public of Financial Problem or not having the company etc. of professional financial team, and the second user can for society having the professional person of financial process experience or professional association etc.Server can be identified by first user and identifies first user and identify the second user by the second user ID, the first user login account that first user mark can log in applications client such as Financial Problem solution request process client for first user at first terminal (can be user name, cell-phone number, email address etc.), similarly, second user ID can be second user's login account that the second user logs in applications client such as Financial Problem solution request process client in the second terminal (can be user name, cell-phone number, email address etc.), first terminal and first user identify to be bound and the second terminal and the second user ID are bound mutually mutually.Any first user all can by learning correlated curriculum (free or paying) and constantly accumulating experience and change the second user into.In addition, server can carry out the second user holding the second terminal grading and the mapping table stored in presetting database in advance between second user ID of different stage second user and the complexity of Financial Problem.Such as, server can be submitted to by the second terminal according to the second user educational background, certificate, working experience, process case etc. will be chosen as elementary, middle rank and senior etc. with the second user of the second user ID identification, and setting be cited as the second elementary user can process simple Financial Problem, be cited as the second user of middle rank can process simple and medium difficulty Financial Problem, be cited as the Financial Problem that the second senior user can process all difficulty levels.In addition, server can also give the second user of different stage different head portraits, such as senior second user can be endowed the head portrait wearing imperial crown, intermediate second user is endowed the head portrait etc. wearing inhibition, and second user ID of described head portrait and the second user is stored to described database explicitly.In addition, the second user location that the second user can be submitted to by the second terminal of server and the second user ID are stored to described database explicitly.
Server in the embodiment of the present invention can comprise multiple servers such as WEB server, authentication server, management server, paying server, also can be a server.
The Resolving probiems request processing method that following various embodiments of the present invention provide, in Apparatus and system, first terminal sends the Resolving probiems request comprising Financial Problem to be solved to server, server is analyzed the problem to be solved in Resolving probiems request, and send Resolving probiems invitation when determining that problem to be solved can be solved by this analysis to the second terminal, this Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of this Resolving probiems, and second terminal within the effective time that Resolving probiems is invited to server send determine process described problem to be solved first process acknowledge message, send prompting notice to make server to the second terminal to start to process described problem to be solved to point out the user holding described second terminal.Relative to prior art, when problem to be solved in the Resolving probiems request that the user that analysis confirmation holds first terminal is sent by first terminal can be solved, server can send Resolving probiems to the second terminal and invite, and sends the first process acknowledge message to make the user holding the second terminal and starts to process described problem to be solved when confirming the described problem to be solved of process by the second terminal to server.As can be seen here, the tie processing Financial Problem can be set up holding between the user (i.e. Financial Problem principal) of first terminal and the user's (namely solving commission merchant or the procurator of Financial Problem) holding the second terminal, make its information interaction therebetween more convenient.
First embodiment
The process flow diagram of the Resolving probiems request processing method that Fig. 2 provides for first embodiment of the invention.Refer to Fig. 2, the present embodiment is between first terminal, server and the second terminal being main description this method alternately.Particularly, the Resolving probiems request processing method that the present embodiment provides comprises the following steps.
Step S11, first terminal sends Resolving probiems request to server, and described Resolving probiems request comprises problem to be solved.
When facing problem to be solved and being in particular Financial Problem to be solved, the first user holding first terminal can send by first terminal the Resolving probiems request comprising problem to be solved to server.
Step S12, described server is analyzed the problem to be solved in described Resolving probiems request, and sending Resolving probiems invitation when determining that described problem to be solved can be solved by described analysis to the second terminal, described Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of described Resolving probiems.
Particularly, server can be analyzed the problem to be solved in described Resolving probiems request according to the data stored in the database preset, such as, the Financial Problem table of comparisons can be previously stored with in described database, each entry of this Financial Problem table of comparisons can comprise Financial Problem type, whether the type Financial Problem offends relevant laws and regulations and most weakness reason time limit corresponding to the type Financial Problem and may processing mode, server can search the entry with the Financial Problem type matched with problem to be solved in the Financial Problem table of comparisons, then according to searching the entry that obtains to judge whether problem to be solved offends relevant laws and regulations, and the process time limit required by problem to be solved and processing mode are mated with the respective items of searching in the entry that obtains, and determine that described problem to be solved can be solved when judging that problem to be solved does not offend relevant laws and regulations and respective items in the entry that obtains of its process time limit and processing mode and searching matches, and therefore send Resolving probiems invitation to the second terminal.
Step S13, described second terminal sends the first process acknowledge message determining to process described problem to be solved within the effective time that described Resolving probiems is invited to described server, send the user pointing out notice to hold described second terminal with prompting start to process described problem to be solved to make described server to described second terminal.
When the second terminal receive Resolving probiems that server sends invite and the second user holding the second terminal determines process described problem to be solved time, second user can by second terminal to server send first process acknowledge message with notification server its accept described Resolving probiems invite, and server can when receiving the first process acknowledge message to the second terminal return prompting notice process described problem to be solved to point out the second user to start.
In a kind of embodiment, described server is analyzed the problem to be solved in described Resolving probiems request, and send Resolving probiems invitation when determining that described problem to be solved can be solved by described analysis to the second terminal, can comprise: described server is analyzed the problem to be solved in described Resolving probiems request, determined that by described analysis described problem to be solved can be solved and after determining the complexity of described problem to be solved, complexity according to described problem to be solved returns the expense processed needed for described problem to be solved to described first terminal, described first terminal pays described expense, and successful for payment voucher is sent to described server, described server sends Resolving probiems based on the successful voucher of described payment to the second terminal and invites.
Particularly, each entry of the described Financial Problem table of comparisons can also comprise the complexity of Financial Problem involved by this entry, server by searching the entry with the Financial Problem type matched with problem to be solved in the Financial Problem table of comparisons, and can obtain according to searching the entry obtained the complexity that problem to be solved is in particular Financial Problem to be solved.Under normal circumstances, described problem to be solved is more difficult, then the expense processed needed for described problem to be solved is also higher.Receive expense needed for the described problem to be solved of process at first terminal, pay described expense and send to server and pay after successful voucher, server sends described Resolving probiems to the second terminal and invites.It should be noted that, when after the expense that first terminal receives needed for the described problem to be solved of process, first user can by expense described in first terminal full-payout, also can prepay a part for described expense and after described problem to be solved is solved, pays the remainder of described expense, or can after described problem to be solved is solved expense described in full-payout; In addition, first user can be selected on first terminal, use such as Third-party payment platform to pay described expense, and the specific embodiment of the invention is not as limit.
Further, the Resolving probiems that server is sent to the second terminal can also comprise the second user holding described second terminal in inviting and process the reward number that described problem to be solved can obtain, and described reward number can be equal to or less than the number of the described expense that described first terminal pays.Particularly, described problem to be solved is more difficult, then it is correspondingly higher that the second user holding described second terminal processes the reward number that described problem to be solved can obtain.Server can while send described prompting notice to the second terminal or rear the second user to holding the second terminal pay the part (paying remainder after described problem to be solved is solved) or all that this second user processes the reward that described problem to be solved can obtain, such as paid to the bank account of binding with the second user by Third-party payment platform.
In a kind of embodiment, described server sends Resolving probiems based on the successful voucher of described payment to the second terminal and invites, can comprise: based on the successful voucher of described payment, the Resolving probiems that described server sends cartoon image format to the second terminal is invited, and described cartoon image has the effective time of described Resolving probiems invitation and described reward number.The second user holding the second terminal can check described problem to be solved, the spot, detail etc. of such as problem to be solved by clicking described cartoon image.The effective time that described cartoon image and described Resolving probiems are invited is determined by the complexity of described server according to described problem to be solved.Particularly, the problem to be solved of different complexity can correspond to different cartoon images, the problem to be solved that such as more difficult problem to be solved can correspond to dolphin image, medium difficulty can correspond to mushroom image etc., wherein each cartoon image can be accompanied with the effective time of corresponding reward number and Resolving probiems invitation, the form of such as excess time can be adopted this effective time to present.In addition, described problem to be solved is more difficult, then the effective time of described Resolving probiems invitation is longer.Such as, when problem to be solved is more difficult, the Resolving probiems that server can send such as dolphin image format is invited, on this dolphin image, be wherein also accompanied with the effective time of reward number corresponding to this problem to be solved and the invitation of described Resolving probiems.
In a kind of embodiment, described server sends Resolving probiems based on the successful voucher of described payment to the second terminal and invites, can comprise: based on the successful voucher of described payment, the second terminal that described whois lookup is corresponding with the complexity of described problem to be solved, and send Resolving probiems invitation to searching the second terminal obtained.Particularly, when after the payment success voucher receiving first terminal transmission, server can search second user ID corresponding with the complexity of described problem to be solved according to above-mentioned mapping table, and described Resolving probiems is invited the second terminal be sent to searching the second user ID of obtaining and binding mutually.Further, described Resolving probiems invitation can also be sent to the second suitable terminal according to the spot of problem to be solved by server, such as server can search the second user location consistent with the spot of problem to be solved in a database, to obtain the second user ID be associated with described second user location, and search the second user ID corresponding with the complexity of described problem to be solved in the second obtained user ID according to above-mentioned mapping table further, thus described Resolving probiems is invited the second terminal be sent to searching the second user ID of obtaining and binding mutually.
Further, if described second terminal does not send described first process acknowledge message to described server within the effective time that described Resolving probiems is invited, then described server again sends new problem to described second terminal and solves invitation, and described new problem solves the indicative solution that invitation comprises described problem to be solved, described new problem solves effective time and the described problem to be solved of inviting; If described second terminal solves in the effective time of invitation in described new problem and sends to described server the second process acknowledge message determining to process described problem to be solved, then described server sends described prompting notice to described second terminal, otherwise described server sends the unresolved message of problem request to described first terminal.That is, when described second terminal does not send described first process acknowledge message to described server within the effective time that described Resolving probiems is invited, server again can send to the second terminal the new problem comprising the indicative solution of described problem to be solved further and solve invitation, this new problem solves invites the new cartoon image that can have a different colours (such as more deeply or more light colour) with the cartoon image of inviting with described Resolving probiems to present, and the reward number that new cartoon image presents can suitably reduce.
Further, described server is sending while prompting notice starts to process described problem to be solved with the user that described second terminal is held in prompting to described second terminal, the problem to be solved described in the first user that notifies to hold described first terminal that sends a notification message to described first terminal has started to be processed.Can also comprise in described notification message and hold the relevant information that transmission first processes the second user of the second terminal of acknowledge message or the second process acknowledge message, the case etc. of such as grade, educational background, certificate, working experience, process.
In addition, server can also be constantly updated and improve data in database as the Financial Problem table of comparisons, more accurately, more reasonably processes as according to making with the data constantly updated in database in subsequent treatment.The data constantly updated in database can also comprise the various financial savvy relevant to solving various Financial Problem and corresponding training course, server can also according to the demand of first user, according to the financial training course of the data constantly updated in database to the comparatively applicable first user of the first user propelling movement holding first terminal, to meet the financial savvy learning demand of first user preferably.
The process flow diagram of a concrete example of the Resolving probiems request processing method that Fig. 3 provides for first embodiment of the invention.Refer to Fig. 3, in the present embodiment, be for first terminal and the second terminal and run the mobile terminal that applications client such as Financial Problem solves request process client.Below in conjunction with Fig. 4 to Fig. 8, further detailed description is carried out to the present embodiment.
Suppose that the first user holding the first mobile terminal sends the Resolving probiems request comprising Financial Problem to be solved to server by the applications client of the first mobile terminal when facing Financial Problem.Described server is analyzed the problem to be solved in described Resolving probiems request, determined that by described analysis described problem to be solved can be solved and after determining the complexity of described problem to be solved, returning expense needed for the described problem to be solved of process according to the complexity of described problem to be solved to described first mobile terminal.Fig. 4 illustrates the schematic diagram of the interactive interface that the first mobile terminal is shown to first user when receiving the expense needed for the described problem to be solved of process that server returns in the present embodiment.Refer to Fig. 4, first user can carry out corresponding delivery operation by clicking "Yes" button, or can click "No" button and exit.
Described first mobile terminal can pay described expense by such as Third-party payment platform, and successful for payment voucher is sent to described server.Based on the successful voucher of described payment, described server can send the Resolving probiems invitation of cartoon image format to the second mobile terminal, the effective time described cartoon image having the invitation of described Resolving probiems and the second user holding described second mobile terminal process the reward number that described problem to be solved can obtain.Fig. 5 illustrates the schematic diagram of the interactive interface that the second mobile terminal is shown to the second user when receiving the Resolving probiems invitation that server sends in the present embodiment.Refer to Fig. 5, the Resolving probiems that second mobile terminal represents dolphin image format to the second user is invited, wherein subsidiary on this dolphin image " 15000 yuan " represent the reward number that the second user processes described problem to be solved and can obtain, and subsidiary " remaining 30.25 hours " represents the effective time that described Resolving probiems is invited on this dolphin image, the second user can read described problem to be solved by clicking dolphin image.
If described second mobile terminal sends the first process acknowledge message determining to process described problem to be solved within the effective time that described Resolving probiems is invited to described server, then the user that described server holds described second mobile terminal to described second mobile terminal transmission prompting notice with prompting starts to process described problem to be solved.The schematic diagram of interactive interface when Fig. 6 illustrates that in the present embodiment, the second mobile terminal shows described problem to be solved to the second user.Refer to Fig. 6, if the second user determines to process described problem to be solved, then can come to send the first process acknowledge message to server by clicking " order " button, otherwise " exiting " button can be clicked.
If described second mobile terminal does not send described first process acknowledge message to described server within the effective time that described Resolving probiems is invited, then described server again can send new problem to described second mobile terminal and solve invitation, and described new problem solves the indicative solution that invitation comprises described problem to be solved, described new problem solves effective time and the described problem to be solved of inviting; If described second mobile terminal solves in the effective time of invitation in described new problem and sends to described server the second process acknowledge message determining to process described problem to be solved, then described server sends described prompting notice to described second mobile terminal, otherwise described server sends the unresolved message of problem request to described first mobile terminal.Fig. 7 to illustrate in the present embodiment when receiving the unresolved message of problem request the first schematic diagram moving the interactive interface that mobile terminal is shown to first user.Refer to Fig. 7, the message that first user can present by reading the first mobile terminal knows that its Resolving probiems request is not successfully processed.
While described server can also start to process described problem to be solved sending to described second mobile terminal prompting notice with the user that described second mobile terminal is held in prompting, the problem to be solved described in the first user that notifies to hold described first mobile terminal that sends a notification message to described first mobile terminal has started to be processed.Fig. 8 illustrates the schematic diagram of the interactive interface that the first mobile terminal is shown to first user when receiving described notification message in the present embodiment.Refer to Fig. 8, the message that first user can be presented by reading first mobile terminal knows that the problem to be solved in its Resolving probiems request has started to be processed.
In the Resolving probiems request processing method that the present embodiment provides, first terminal sends the Resolving probiems request comprising Financial Problem to be solved to server, server is analyzed the problem to be solved in Resolving probiems request, and send Resolving probiems invitation when determining that problem to be solved can be solved by this analysis to the second terminal, this Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of this Resolving probiems, and second terminal within the effective time that Resolving probiems is invited to server send determine process described problem to be solved first process acknowledge message, send prompting notice to make server to the second terminal to start to process described problem to be solved to point out the user holding described second terminal.Relative to prior art, when problem to be solved in the Resolving probiems request that the user that analysis confirmation holds first terminal is sent by first terminal can be solved, server can send Resolving probiems to the second terminal and invite, and sends the first process acknowledge message to make the user holding the second terminal and starts to process described problem to be solved when confirming the described problem to be solved of process by the second terminal to server.As can be seen here, the tie processing Financial Problem can be set up holding between the user (i.e. Financial Problem principal) of first terminal and the user's (namely solving commission merchant or the procurator of Financial Problem) holding the second terminal, make its information interaction therebetween more convenient.
Be understandable that, the particular content just citing of the position of the button in Fig. 4 to Fig. 8, concrete form and operation indicating, does not form limitation of the invention.
Second embodiment
The process flow diagram of the Resolving probiems request processing method that Fig. 9 provides for second embodiment of the invention.Refer to Fig. 9, the Resolving probiems request processing method of the present embodiment performed by server, comprises the following steps:
Step S21, server receives the Resolving probiems request that first terminal sends, and described Resolving probiems request comprises problem to be solved;
Step S22, described server is analyzed the problem to be solved in described Resolving probiems request, and send Resolving probiems invitation when determining that described problem to be solved can be solved by described analysis to the second terminal, described Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of described Resolving probiems, sends to make described second terminal the first process acknowledge message determining to process described problem to be solved within the effective time that described Resolving probiems is invited to described server;
Step S23, described server sends prompting notice when receiving described first process acknowledge message to described second terminal to start to process described problem to be solved to point out the user holding described second terminal.
The specific implementation process of above step with reference to the correlation step in the first embodiment, can repeat no more here.
In the Resolving probiems request processing method that the present embodiment provides, first terminal sends the Resolving probiems request comprising Financial Problem to be solved to server, server is analyzed the problem to be solved in Resolving probiems request, and send Resolving probiems invitation when determining that problem to be solved can be solved by this analysis to the second terminal, this Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of this Resolving probiems, and second terminal within the effective time that Resolving probiems is invited to server send determine process described problem to be solved first process acknowledge message, send prompting notice to make server to the second terminal to start to process described problem to be solved to point out the user holding described second terminal.Relative to prior art, when problem to be solved in the Resolving probiems request that the user that analysis confirmation holds first terminal is sent by first terminal can be solved, server can send Resolving probiems to the second terminal and invite, and sends the first process acknowledge message to make the user holding the second terminal and starts to process described problem to be solved when confirming the described problem to be solved of process by the second terminal to server.As can be seen here, the tie processing Financial Problem can be set up holding between the user (i.e. Financial Problem principal) of first terminal and the user's (namely solving commission merchant or the procurator of Financial Problem) holding the second terminal, make its information interaction therebetween more convenient.
3rd embodiment
The structural representation of the Resolving probiems demand processing system that Figure 10 provides for third embodiment of the invention.Refer to Figure 10, the Resolving probiems demand processing system 300 that the present embodiment provides can comprise first terminal 310, server 320 and third terminal 330.
Described first terminal 310 is for sending Resolving probiems request to server 320, and described Resolving probiems request comprises problem to be solved.
Described server 320 is for analyzing the problem to be solved in described Resolving probiems request, and sending Resolving probiems invitation when determining that described problem to be solved can be solved by described analysis to the second terminal 330, described Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of described Resolving probiems.
Described second terminal 330, for sending the first process acknowledge message determining to process described problem to be solved in effective time of inviting at described Resolving probiems to described server 320, sends to described second terminal 320 user that prompting notice holds described second terminal 330 with prompting to make described server 320 and starts to process described problem to be solved.
It should be noted that, in the system of the embodiment of the present invention, the function of each equipment can according to the method specific implementation in said method embodiment, and its specific implementation process with reference to the associated description of said method embodiment, can be not repeated herein.
In the Resolving probiems demand processing system that the present embodiment provides, first terminal sends the Resolving probiems request comprising Financial Problem to be solved to server, server is analyzed the problem to be solved in Resolving probiems request, and send Resolving probiems invitation when determining that problem to be solved can be solved by this analysis to the second terminal, this Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of this Resolving probiems, and second terminal within the effective time that Resolving probiems is invited to server send determine process described problem to be solved first process acknowledge message, send prompting notice to make server to the second terminal to start to process described problem to be solved to point out the user holding described second terminal.Relative to prior art, when problem to be solved in the Resolving probiems request that the user that analysis confirmation holds first terminal is sent by first terminal can be solved, server can send Resolving probiems to the second terminal and invite, and sends the first process acknowledge message to make the user holding the second terminal and starts to process described problem to be solved when confirming the described problem to be solved of process by the second terminal to server.As can be seen here, the tie processing Financial Problem can be set up holding between the user (i.e. Financial Problem principal) of first terminal and the user's (namely solving commission merchant or the procurator of Financial Problem) holding the second terminal, make its information interaction therebetween more convenient.
4th embodiment
The structural representation of the Resolving probiems request treating apparatus that Figure 11 provides for fourth embodiment of the invention.Refer to Figure 11, the device that the present embodiment provides can run on server, and this Resolving probiems request treating apparatus 400 can comprise:
Receiver module 410, for receiving the Resolving probiems request that first terminal sends, described Resolving probiems request comprises problem to be solved;
Processing module 420, for analyzing the problem to be solved in described Resolving probiems request, and send Resolving probiems invitation when determining that described problem to be solved can be solved by described analysis to the second terminal, described Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of described Resolving probiems, sends to make described second terminal the first process acknowledge message determining to process described problem to be solved within the effective time that described Resolving probiems is invited to described server;
Sending module 430, starts to process described problem to be solved to point out the user holding described second terminal for sending prompting notice when receiving described first process acknowledge message to described second terminal.
Each module can be by software code realization above, and now, above-mentioned each module can be stored in the storer of server.Each module can be realized by hardware such as integrated circuit (IC) chip equally above.
The present embodiment, to the detailed process of each Implement of Function Module of Resolving probiems request treating apparatus 400 function separately, refers to the particular content of above-mentioned Fig. 1 to middle description embodiment illustrated in fig. 9, repeats no more herein.
It should be noted that, each embodiment in this instructions all adopts the mode of going forward one by one to describe, and what each embodiment stressed is the difference with other embodiments, between each embodiment identical similar part mutually see.For device class embodiment, due to itself and embodiment of the method basic simlarity, so description is fairly simple, relevant part illustrates see the part of embodiment of the method.
It should be noted that, in this article, term " comprises ", " comprising " or its any other variant are intended to contain comprising of nonexcludability, thus make to comprise the process of a series of key element, method, article or device and not only comprise those key elements, but also comprise other key elements clearly do not listed, or also comprise by the intrinsic key element of this process, method, article or device.When not more restrictions, the key element limited by statement " comprising ... ", and be not precluded within process, method, article or the device comprising described key element and also there is other identical element.
One of ordinary skill in the art will appreciate that all or part of step realizing above-described embodiment can have been come by hardware, the hardware that also can carry out instruction relevant by program completes, described program can be stored in a kind of computer-readable recording medium, the above-mentioned storage medium mentioned can be ROM (read-only memory), disk or CD etc.
The above, it is only preferred embodiment of the present invention, not any pro forma restriction is done to the present invention, although the present invention discloses as above with preferred embodiment, but and be not used to limit the present invention, any those skilled in the art, do not departing within the scope of technical solution of the present invention, make a little change when the technology contents of above-mentioned announcement can be utilized or be modified to the Equivalent embodiments of equivalent variations, in every case be do not depart from technical solution of the present invention content, according to any simple modification that technical spirit of the present invention is done above embodiment, equivalent variations and modification, all still belong in the scope of technical solution of the present invention.
Claims (10)
1. a Resolving probiems request processing method, is characterized in that, comprising:
First terminal sends Resolving probiems request to server, and described Resolving probiems request comprises problem to be solved;
Described server is analyzed the problem to be solved in described Resolving probiems request, and sending Resolving probiems invitation when determining that described problem to be solved can be solved by described analysis to the second terminal, described Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of described Resolving probiems;
Described second terminal sends the first process acknowledge message determining to process described problem to be solved within the effective time that described Resolving probiems is invited to described server, send the user pointing out notice to hold described second terminal with prompting start to process described problem to be solved to make described server to described second terminal.
2. Resolving probiems request processing method according to claim 1, it is characterized in that, described server is analyzed the problem to be solved in described Resolving probiems request, and send Resolving probiems invitation when determining that described problem to be solved can be solved by described analysis to the second terminal, comprising:
Described server is analyzed the problem to be solved in described Resolving probiems request, determined that by described analysis described problem to be solved can be solved and after determining the complexity of described problem to be solved, returning expense needed for the described problem to be solved of process according to the complexity of described problem to be solved to described first terminal;
Described first terminal pays described expense, and successful for payment voucher is sent to described server;
Described server sends Resolving probiems based on the successful voucher of described payment to the second terminal and invites.
3. Resolving probiems request processing method according to claim 2, it is characterized in that, described Resolving probiems also comprises the described user holding described second terminal and processes the reward number that described problem to be solved can obtain in inviting, described reward number is equal to or less than the number of the described expense that described first terminal pays.
4. Resolving probiems request processing method according to claim 3, is characterized in that, described server sends Resolving probiems based on the successful voucher of described payment to the second terminal and invites, and comprising:
Based on the successful voucher of described payment, the Resolving probiems that described server sends cartoon image format to the second terminal is invited, and described cartoon image has the effective time of described Resolving probiems invitation and described reward number.
5. Resolving probiems request processing method according to claim 4, is characterized in that, the effective time that described cartoon image and described Resolving probiems are invited is determined by the complexity of described server according to described problem to be solved.
6. Resolving probiems request processing method according to claim 2, is characterized in that, described server sends Resolving probiems based on the successful voucher of described payment to the second terminal and invites, and comprising:
Based on the successful voucher of described payment, the second terminal that described whois lookup is corresponding with the complexity of described problem to be solved, and send Resolving probiems invitation to searching the second terminal obtained.
7. Resolving probiems request processing method according to claim 1, it is characterized in that, described server is sending while prompting notice starts to process described problem to be solved with the user that described second terminal is held in prompting to described second terminal, the problem to be solved described in the user that notifies to hold described first terminal that sends a notification message to described first terminal has started to be processed.
8. a Resolving probiems request processing method, is characterized in that, comprising:
Server receives the Resolving probiems request that first terminal sends, and described Resolving probiems request comprises problem to be solved;
Described server is analyzed the problem to be solved in described Resolving probiems request, and send Resolving probiems invitation when determining that described problem to be solved can be solved by described analysis to the second terminal, described Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of described Resolving probiems, sends to make described second terminal the first process acknowledge message determining to process described problem to be solved within the effective time that described Resolving probiems is invited to described server;
Described server sends prompting notice when receiving described first process acknowledge message to described second terminal to start to process described problem to be solved to point out the user holding described second terminal.
9. a Resolving probiems demand processing system, is characterized in that, comprises first terminal, server and the second terminal,
Described first terminal is used for sending Resolving probiems request to server, and described Resolving probiems request comprises problem to be solved;
Described server is used for analyzing the problem to be solved in described Resolving probiems request, and sending Resolving probiems invitation when determining that described problem to be solved can be solved by described analysis to the second terminal, described Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of described Resolving probiems;
Described second terminal was used for sending to described server the first process acknowledge message determining to process described problem to be solved within the effective time that described Resolving probiems is invited, and started to process described problem to be solved with the user making described server hold described second terminal to described second terminal transmission prompting notice with prompting.
10. a Resolving probiems request treating apparatus, runs on server, it is characterized in that, comprising:
Receiver module, for receiving the Resolving probiems request that first terminal sends, described Resolving probiems request comprises problem to be solved;
Processing module, for analyzing the problem to be solved in described Resolving probiems request, and send Resolving probiems invitation when determining that described problem to be solved can be solved by described analysis to the second terminal, described Resolving probiems invites the effective time and described problem to be solved that comprise the invitation of described Resolving probiems, sends to make described second terminal the first process acknowledge message determining to process described problem to be solved within the effective time that described Resolving probiems is invited to described server;
Sending module, starts to process described problem to be solved to point out the user holding described second terminal for sending prompting notice when receiving described first process acknowledge message to described second terminal.
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