CN103167398A - Voice position service locating method and voice position service locating system - Google Patents
Voice position service locating method and voice position service locating system Download PDFInfo
- Publication number
- CN103167398A CN103167398A CN2011104123149A CN201110412314A CN103167398A CN 103167398 A CN103167398 A CN 103167398A CN 2011104123149 A CN2011104123149 A CN 2011104123149A CN 201110412314 A CN201110412314 A CN 201110412314A CN 103167398 A CN103167398 A CN 103167398A
- Authority
- CN
- China
- Prior art keywords
- user
- voice
- location
- service
- position information
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Landscapes
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a voice position service locating method. The voice position service locating method includes the following steps. User incoming call notice of user voice calling is obtained, wherein the user incoming call notice is connected into a call center queuing machine platform. Information on location of a user is obtained as locating is performed according to the user incoming call notice. When the user voice call is put through, voice location service is provided for the user according to the obtained information on location of the user. According to the scheme, call queuing and location of information on location of the user are performed at the same time, when voice location service is needed, buffered information on location of the user can be called for providing service so that the user does not need to wait for a long time to get a location result. The technical effect is good. In addition, the invention further discloses a voice position service locating system.
Description
Technical field
A kind of voice of the present invention position service positioning system and method belong to field of navigation technology.
Background technology
Location-based service is one of main development direction of future mobile communications, and the voice location-based service is the main services form of location-based service.
The user is by dialing voice location-based service access code, mode and operator's communicating position demand for services with speech exchange, be that the user carries out the retrieval of relevant position information on services by the operator, and provide service by the mode of voice broadcast, note, multimedia message etc. to the user.
Wherein, the voice location-based service service that can be the user and provide mainly comprises: consumer positioning/other people current location, the inquiry of Public Transport Transfer scheme, the inquiry of self driving route, periphery P OI search, real-time road condition information search etc.
The exemplary service flow process of current speech location-based service is:
1, the user dials voice location-based service Number for access;
2, after queue machine platform in call center's is received user's calling, according to set queue discipline, the user is called out rank;
3, after a certain free time of attending a banquet, call center's queue machine platform to this idle seating, notifies the voice location-based service platform of attending a banquet to eject the service interface of attending a banquet user call proceeding simultaneously;
If 4 users propose the location-based service demand relevant to user's current location, as the Public Transport Transfer scheme of inquiry from current location to the somewhere, the operator according to user's request, initiates user's current location retrieval request by the service interface of attending a banquet;
5, the voice location-based service is attended a banquet platform to position infrastructure service management initiation Location Request, and holding fix infrastructure service management restoring to normal position result;
6, after position infrastructure service management restoring to normal position result, operator user's current location is set to the departure place, continues as the user search destination, and completes the services such as the calculating of follow-up Public Transport Transfer scheme, voice broadcast, short multimedia message issue.
Wherein, Fig. 1 is the structural representation of voice position service positioning system in prior art;
As shown in the figure, it comprises call center's queue machine platform, voice location-based service attend a banquet platform, position infrastructure service management platform and position infrastructure service platform.
Wherein, described call center queue machine platform, be responsible for the report of voice location-based service IVR signal language, call queuing, with user call proceeding to idle seating, and the notice voice location-based service platform of attending a banquet ejects the service interface of attending a banquet.
The voice location-based service platform of attending a banquet, be responsible for providing to the operator service interface of attending a banquet, and realize the service logics such as the inquiry of Public Transport Transfer scheme, the inquiry of self driving route, short multimedia message generate/issue on the backstage, simultaneously by obtaining alternately the position infrastructure service abilities such as architecture, POI retrieval, Map Services, public transport/self-driving route planning, real-time road condition information retrieval with position infrastructure service management.
Position infrastructure service management platform, be responsible for to receive the voice location-based service position infrastructure service request that platform sends of attending a banquet, the industry of going forward side by side business request authentication, if authentication is passed through, obtain architecture, POI retrieval, Map Services, public transport/self-driving route planning, real-time road condition information retrieval service request results from position infrastructure service management, and return to the voice location-based service platform of attending a banquet.
Infrastructure service platform in position is responsible for providing the position infrastructure services such as architecture, POI retrieval service, Map Services, public transport/self-driving route planning, real-time road condition information retrieval.
Applicant's discovery, there are following shortcoming in the location of existing voice location-based service and method:
1, user call proceeding is after the operator attends a banquet, if user's request depends on the service of user's current location, when for example carrying out the inquiry of Public Transport Transfer scheme, the inquiry of self driving route with user's current location as the departure place, at first the operator needs by the service interface acquisition request user current location of attending a banquet, and the voice location-based service is attended a banquet platform to the request of position infrastructure service management initiation architecture.
Because the architecture time is longer, between 5 seconds-30 seconds, so the user must wait for the long period, treats that position infrastructure service platform completes architecture, and after returning to user's current location information, the operator can carry out follow-up service.
2, due to the voice location-based service take voice call as the main services form, and generally by duration of call charging, therefore the location waits for that will have a strong impact on voice positions service-user experiences for a long time.
Summary of the invention
The present invention is directed to current speech location-based service when location, the user need to wait as long for, and a kind of voice positions service positioning method is provided, and the method can solve the shortcoming that existing user need to wait as long for positioning result; In addition, the invention also discloses a kind of voice positions service positioning system.
According to the first purpose of the present invention, the invention provides a kind of voice positions service positioning method, comprising: obtain user's incoming call notice that the user speech that is linked in call center's queue machine platform is called out; Locate to obtain user's positional information according to described user's incoming call notice executing location;
After described user speech calling is switched on, provide the voice location-based service according to the described customer position information that gets for the user.
After the present invention has taked such scheme, after it is notified by the user's incoming call that receives the user speech calling that is linked into call center's queue machine platform, just can carry out customer position information locates, and then locate the mode of carrying out simultaneously by call queuing and customer position information, realization is when providing the voice location-based service, can directly provide service by the customer position information that calls buffer memory, the user does not need to wait until that the long period just can access positioning result, has technique effect preferably.
Further, preferred method is that the user who carries described user speech calling in described user's incoming call notice calls out ID and subscriber phone number.
Further, preferably method is, locates to obtain user's positional information according to described user's incoming call notice executing location, specifically comprises:
Obtain the described subscriber phone number that carries in described audio call;
Carry out customer position information according to described subscriber phone number and locate, and customer position information and corresponding user that buffer memory gets call out ID.
Further, preferred method is that the described customer position information that described basis gets specifically comprises for the user provides the voice location-based service:
Call out the customer position information of ID query caching according to described user;
If get described customer position information, provide the voice location-based service according to described customer position information for the user.
Further, preferred method is that the described customer position information that described basis gets also comprises for the user provides the voice location-based service:
Call out the customer position information of ID query caching according to described user;
When not getting described customer position information, call out ID according to described user and carry out poll, until get the customer position information that respective user is called out ID, and provide the voice location-based service according to described customer position information for the user.
After the present invention has taked such scheme, can call out the customer position information of buffer memory corresponding to ID inquiry based on the user in follow-up flow process, and pass through service based on this customer position information, thus the stand-by period of having saved the user.
According to the second purpose of the present invention, the invention provides a kind of voice positions service positioning system, comprising: the speech channel connecting module is used for the audio call that access user is initiated;
User's incoming call notice initiation module is used for generating user's incoming call notice according to this audio call; And described user's incoming call notice is sent to the voice location-based service platform of attending a banquet.
In addition, according to another purpose of the present invention, the invention provides a kind of call center queue machine platform, comprising: the speech channel connecting module is used for the audio call that access user is initiated;
User's incoming call notice initiation module is used for generating user's incoming call notice according to this audio call; And described user's incoming call notice is sent to the voice location-based service platform of attending a banquet.
Wherein, preferably, described user's incoming call notice initiation module specifically comprises:
Information generating unit is used for generating user's incoming call notice according to described audio call, and the user that described user's incoming call notice comprises described audio call calls out ID and subscriber phone number;
Information transmitting unit be used for to send and to carry user's incoming call that described user calls out ID and subscriber phone number and notify to the location-based service platform of attending a banquet.
In addition, the invention provides a kind of voice location-based service platform of attending a banquet, comprising: user's incoming call notice receiver module is used for obtaining user's incoming call notice of sending from call center's queue machine platform;
Infrastructure service access modules in position is used for notifying executing location to locate to obtain user's positional information according to described user's incoming call;
The service interface of attending a banquet is used for calling out for described user speech according to the described customer position information that gets the voice location-based service is provided.
Further, the user who carries subscriber phone number and the calling of described user speech in described user's incoming call notice calls out ID.
After the present invention has taked technique scheme, can call out ID inquiry, cache user positional information according to the user, and can provide follow-up service according to described customer position information, and then when the voice position location services is provided, save user's stand-by period.
Other features and advantages of the present invention will be set forth in the following description, and, partly become apparent from specification, perhaps understand by implementing the present invention.Purpose of the present invention and other advantages can realize and obtain by specifically noted structure in the specification of writing, claims and accompanying drawing.
Description of drawings
Accompanying drawing is used to provide a further understanding of the present invention, and consists of the part of specification, is used for together with embodiments of the present invention explaining the present invention, is not construed as limiting the invention.Wherein,
Fig. 1 is the structural representation of voice position service positioning system in prior art;
Fig. 2 is the structural representation of voice of the present invention positions service positioning system;
Fig. 3 is the schematic flow sheet of voice of the present invention positions service positioning method;
Fig. 4 is the schematic flow sheet of the embodiment of voice of the present invention positions service positioning method;
Fig. 5 is the schematic flow sheet of the embodiment of voice of the present invention positions service positioning method;
Fig. 6 is the schematic diagram of user's incoming call notice initiation module of call center of the present invention queue machine platform;
Fig. 7 is the attend a banquet schematic diagram of position infrastructure service access modules of platform of voice location-based service of the present invention.
Embodiment
Below in conjunction with the drawings and specific embodiments, the present invention is described in detail.
System embodiment one:
Fig. 1 is the structural representation of voice position service positioning system in prior art; Fig. 2 is the structural representation of voice of the present invention positions service positioning system;
As shown in Figure 2, described voice positions service positioning system comprises:
Call center's queue machine platform is used for the audio call that access user is initiated, and user's incoming call notice of this audio call is sent to the voice location-based service platform of attending a banquet;
The voice location-based service platform of attending a banquet is used for obtaining described user's incoming call notice, and locates to obtain user's positional information according to described user's incoming call notice executing location;
After described user speech calling is switched on, provide the voice location-based service according to the described customer position information that gets for the user.
It is concrete that present invention is described with reference to a specific embodiment.
wherein, according to shown in Figure 2, the voice positions service positioning system of the present invention and prior art shown in Figure 1 is compared, its difference is, described call center queue machine platform, not only comprise: the call queuing module, the speech channel connecting module, logger module, these existing modules of IVR prompt tone playing module, but also be provided with: user's incoming call notice initiation module, it is mainly used in being responsible for communicating by letter with user's incoming call notice receiver module of operator's service of attending a banquet, when the user calls out when arriving call center's queue machine platform, user's incoming call notice initiation module is just initiated user's incoming call notice of this time audio call to the voice location-based service platform of attending a banquet, wherein, in a preferred embodiment, described user's incoming call notice comprises subscriber phone number and this user who calls out of unique identification calls out ID.
With reference to Fig. 2 and Fig. 1, can find, voice of the present invention position service positioning system, specifically comprise: voice location-based service attend a banquet platform, call center's queue machine platform, position infrastructure service management platform, position infrastructure service platform, wherein, the voice shown in Figure 1 positions service positioning system of the present invention and prior art, its difference is:
the described voice location-based service platform of attending a banquet, not only comprise existing parts: the service interface of attending a banquet, voice position service background logic module, outside these existing modules of position base access module and logger module, also be provided with: user's incoming call notice receiver module and customer position information cache module, wherein, according to embodiment shown in the present, described user's incoming call notice receiver module, be used for and user's incoming call notice initiation module that call center's queue machine platform is newly-increased between communicate, it is responsible for receiving user's incoming call notice, and after it receives user's incoming call notice, locate to position infrastructure service management platform request customer position information.
In addition, described customer position information cache module is used for the customer position information that storage user incoming call notice receiver module gets from position infrastructure service management system, and customer position information and described user call out the corresponding relation of ID.
After the present invention has taked such scheme, can be by attend a banquet mutual between platform of call center's queue machine platform and voice location-based service, not yet reaching the voice location-based service at the Client-initiated audio call attends a banquet before platform, carry out the customer position information location with regard in advance calling out ID based on the user of this audio call, and provide service by the customer position information of calling out buffer memory corresponding to ID inquiry based on the user in follow-up flow process, thereby saved user's stand-by period.
Referring to Fig. 2, voice of the present invention positions service positioning system is described in more detail, wherein, according to shown in Figure 2, the call center's queue machine platform among the present invention specifically comprises:
The speech channel connecting module is used for the audio call that access user is initiated;
User's incoming call notice initiation module is used for generating user's incoming call notice according to this audio call; And described user's incoming call notice is sent to the voice location-based service platform of attending a banquet.
And with reference to Fig. 6, described user's incoming call notice initiation module specifically also comprises:
Information generating unit is used for generating user's incoming call notice according to described audio call, and the user that described user's incoming call notice comprises this audio call calls out ID and subscriber phone number;
Information transmitting unit be used for to send and to carry user's incoming call that described user calls out ID and subscriber phone number and notify to the location-based service platform of attending a banquet.
And described call center queue machine platform also comprises following parts:
IVR prompt tone playing module is used for playing the IVR prompt tone;
The call queuing module is used for ranking according to established rule;
Described speech channel connecting module also is used for when idle seating occurring, the audio call in queuing prostatitis is passed to the voice location-based service attend a banquet in platform.
In addition, according to shown in Figure 2, the platform of attending a banquet of the voice location-based service among the present invention mainly comprises:
User's incoming call notice receiver module is used for obtaining user's incoming call notice of sending from call center's queue machine platform;
Infrastructure service access modules in position is used for notifying executing location to locate to obtain user's positional information according to described user's incoming call;
The service interface of attending a banquet is used for calling out for described user speech according to the described customer position information that gets the voice location-based service is provided.
Due in an embodiment, described user's incoming call notice comprises described user and calls out ID and subscriber phone number; For this reason, the application also is provided with the customer position information cache module, wherein,
Described position base access module is used for obtaining the described subscriber phone number that described audio call carries; And carry out customer position information location according to described subscriber phone number by the base station, the customer position information that gets and corresponding user are called out ID send to the customer position information cache module;
Described customer position information cache module is used for receiving and the user of the described customer position information of buffer memory and correspondence calls out ID.
In addition, according to shown in Figure 2, also be provided with a voice positions service background logic module, wherein, the described service interface of attending a banquet is used for obtaining user's the calling ID of the audio call of connection, and described user is called out ID passes to voice positions service background logic module;
For example, when idle seating occurring, call center's queue machine platform passes to the voice location-based service with the audio call in queuing prostatitis and attends a banquet in platform, and the user who transmits this audio call calls out ID;
Voice position service background logic module, call out ID for the user who receives the service interface transmission of attending a banquet, and call out the customer position information of ID inquiry or poll buffer memory according to described user, and will get customer position information and pass to the service interface of attending a banquet, ensure that with this it is correct customer position information that this user calls out corresponding.
And with reference to Fig. 7, described voice location-based service is attended a banquet in platform, and described position base access module specifically comprises:
Information acquisition unit is called out ID for the user who obtains the calling of described subscriber phone number and described user speech;
The position positioning unit is used for getting customer position information according to described subscriber phone number by position infrastructure service platform;
Information transmitting unit, the user calls out described customer position information to ID with corresponding user and sends to the user profile cache module.
After the present invention has taked technique scheme, owing to having carried out the customer position information location in advance, therefore, when when attending a banquet service interface invoke user location dependant services, can call out according to the user by call center's queue machine transmission ID and look into and get this time of user and call out corresponding concrete customer position information, so that save better user's the service stand-by period.
Embodiment of the method one:
Fig. 3 is the schematic flow sheet of voice of the present invention positions service positioning method; Below in conjunction with Fig. 3, method of the present invention is described in detail.
Wherein, as shown in Figure 3, the present invention comprises the following steps: in this embodiment
S101: the voice location-based service platform of attending a banquet obtains user's incoming call notice that the user speech that is linked in call center's queue machine platform is called out;
Wherein, according to preferred embodiment, comprise described user in described user's incoming call notice and call out ID and subscriber phone number; Specifically, specifically, after call center's queue machine platform received that the user is by the audio call dialed of service Number for access, the unique user who generates this user's calling of a sign called out ID, and, with this voice call notifications to voice the location-based service platform of attending a banquet.
S102: the voice location-based service platform of attending a banquet locates to obtain user's positional information according to described user's incoming call notice executing location;
Specifically comprise: the voice location-based service is attended a banquet after platform receives above-mentioned user's incoming call notice of calling out ID and subscriber phone number with the user, carry out mutual and get the current positional information of user according to described subscriber phone number and position infrastructure service platform, for example:
The voice location-based service platform of attending a banquet is initiated Location Request according to described phone number to the base station, infrastructure service platform in position positions according to user's phone number, and navigate to user's current location, and returning to the described customer position information that navigates to the voice location-based service platform of attending a banquet, the voice location-based service platform of attending a banquet is called out ID with regard to described customer position information according to the user of correspondence and is cached to the voice location-based service and attends a banquet among platform.
Thus, it is corresponding one by one that the customer position information that this method gets and user call out ID, that is to say: corresponding between the residing current particular location of the user when this customer position information is also this audio call, the customer position information that has namely guaranteed buffer memory and user's audio call.
S103: when described user speech call out be switched on after, at this moment, described call center queue machine platform is queued up complete to described audio call, it is routed to the voice location-based service attends a banquet on platform;
S104: the voice location-based service is attended a banquet platform according to described user's incoming call notice execution customer location location, and provides service based on described customer position information.
Specifically, the voice location-based service platform of attending a banquet receives audio call after queuing up through queue machine platform place, call center, and obtains it and call out ID;
Passed to the voice location-based service platform of attending a banquet in advance and positioned because described user calls out ID, at this moment, can call out the mode of ID by inquiring user, get the customer position information of in advance calling out the ID buffer memory according to the user, and then saved user's time.
That is to say, after the present invention has taked such scheme, customer location is located and the user's that buffer memory gets positional information by carrying out in advance based on user's incoming call notice for it, and then realize when the voice location-based service is provided, can directly the customer position information of buffer memory provides service by calling in advance, make the user not need to wait until that the long period just can access positioning result, have technique effect preferably.
Embodiment of the method two:
Fig. 4 is the schematic flow sheet of voice of the present invention positions service positioning method; Below by this embodiment, the present invention is described in more detail.
Wherein, as shown in Figure 4, described method mainly comprises the following steps:
S201: call center's queue machine platform receives the Client-initiated audio call;
The user who calls out according to this user speech of described audio call generating identification calls out ID, and user's incoming call notice that subscriber phone number is carried in transmission and described user calls out ID;
Wherein, described user's incoming call notice is sent to the voice location-based service and attends a banquet on platform.
S202: the voice location-based service platform of attending a banquet receives described user's incoming call notice, returns to the response message of described incoming call notice to call center's queue machine platform, has received described user's incoming call notice in order to inform the described voice location-based service platform of attending a banquet.
Then, in the voice location-based service platform side of attending a banquet, S2031: the voice location-based service platform of attending a banquet is carried out the customer location location according to described user's incoming call notice, and customer position information and corresponding user that buffer memory gets call out ID;
Wherein, locating according to described user's incoming call notice execution customer location is mainly to be attended a banquet by the voice location-based service to carry out between service platform and position infrastructure service platform alternately, for example, get the customer position information of this moment from position infrastructure service platform according to subscriber phone number.
In call center's queue machine platform side, S2032: receive the response message of user's incoming call notice of returning when call center's queue machine platform after, it begins the user speech of correspondence is called out immediately carries out the queuing flow process, for example: carry out the IVR prompt tone and play; And according to set queue discipline, the user is called out and rank.
Wherein, according to the specific embodiment of the invention, step S2031 and S2032, it carries out location, position and broadcast IVR prompt tone, queues up and carry out simultaneously, and is independent of each other between two steps.
After call center's queue machine platform is complete to the audio call queuing,
S204: user speech call proceeding to the voice location-based service that call center's queue machine platform will come the front idle seating in platform of attending a banquet;
And send and carry the notification message that the user calls out ID, described notification message is in order to the triggering service interface of attending a banquet.
S205: the voice location-based service platform of attending a banquet receives the audio call that described call center queue machine platform transmits;
Call out according to the user of described audio call the customer position information whether the ID inquiry exists buffer memory, for the follow-up voice position location services of carrying out.
Wherein, among another embodiment, if this moment, when inquiring about, it does not inquire corresponding customer position information, and at this moment, description of step S2031 also is not finished;
Therefore, enter step S2051: the voice location-based service platform of attending a banquet is called out ID according to described user and is carried out poll, until obtain the customer position information that respective user is called out ID from buffer memory.
S206: provide service based on described customer position information.
For example: after inquiring corresponding customer position information, described customer position information is shown on the service interface of attending a banquet, and provides voice positions navigation Service according to customer position information and user speech request.
That is to say, the present invention can play at IVR prompt tone that the user must experience, among the process of call queuing, carry out in advance architecture, and then the architecture waiting time when significantly having reduced user's request with current location related voice location-based service, thereby reduced total service duration of voice location-based services, when the voice location-based service is provided, can directly provide service by the customer position information that calls buffer memory, make the user not need to wait until that the long period just can access positioning result.
Embodiment of the method three:
Below in conjunction with specific embodiment, localization method of the present invention is described in detail
Wherein, Fig. 5 is the schematic flow sheet of the embodiment of voice of the present invention positions service positioning method;
As shown in Figure 5, the method comprises the following steps:
Step 1: the user dials voice location-based service Number for access, and the user calls out access calling center queuing machine platform, and according to embodiment, this service number can choose 12580.
Step 2: call center's queue machine platform is initiated user's incoming call notice to the voice location-based service platform of attending a banquet, and carries calling ID that subscriber phone number and unique identification are this time called out in user's incoming call notice;
Step 3: the voice location-based service is attended a banquet after platform receives user's incoming call notice, returns to user's incoming call notice response message to call center's queue machine platform;
Step 4: call center's queue machine platform is play the IVR prompt tone;
Step 5: call center's queue machine platform is called out the user and is ranked according to set queue discipline;
Step 6: after a certain free time of attending a banquet, call center's queue machine platform to this idle seating, notifies the voice location-based service platform of attending a banquet to eject the service interface of attending a banquet user call proceeding simultaneously, carries in notice and calls out ID.
Wherein, as can be seen from Figure 5, among the present invention, attend a banquet after platform receives user's incoming call notice when the voice location-based service, also carry out following step:
Step 7: the voice location-based service is attended a banquet platform to the request of position infrastructure service management initiation architecture;
Step 8: after authentication is completed in infrastructure service management in position, user positioning request is forwarded to position infrastructure service platform;
Step 9: position infrastructure service platform is completed architecture;
Step 10: the location-based service basic platform is back to position infrastructure service management platform with customer position information;
Step 11: infrastructure service management platform in position is back to the voice location-based service platform of attending a banquet with customer position information;
Step 12: the voice location-based service platform of attending a banquet is called out customer position information and corresponding user to ID and is stored.
And, as can be seen from the figure, step 4-step 6; Step 7-step 12, these two operating processes are to carry out simultaneously, and it does not interfere with each other each other.
Step 13: the voice location-based service user speech that passes in platform receiving step 6 of attending a banquet is called out, and at this moment, operator and user carry out alternately, and wherein, the user asks to depend on a certain voice location-based service of user's current location;
Step 14: the operator can by in the service interface of attending a banquet to inquire about and to obtain corresponding customer position information; Wherein, when specifically inquiring about, be that infrastructure service access modules in position is called out ID based on described user and inquired about from buffer memory, and, after inquiring described customer position information, it is presented on the service interface of attending a banquet of corresponding idle seating;
Step 15: based on user's current location information, the operator further provides follow-up service for the user;
For example user's current location is set to the departure place of Public Transport Transfer scheme inquiry, after further inquiring customer objective ground information, completes the Public Transport Transfer programme planning.
Step 16: operator's voice broadcast user desired location service content or issue short multimedia message.
Wherein, in step 14, if the operator fails to get corresponding customer position information, the service interface of attending a banquet is called out ID according to the user and is carried out poll, until customer position information returns and stores.
After the present invention has taked technique scheme, use the voice location-based service must experience the report of IVR prompt tone, call queuing, call proceeding and/or requirement description period by the user, and then utilize this section time advance to carry out architecture, architecture waiting time when having reduced significantly that the user asks the location-based service of current location related voice, and then total service duration of reduction voice location-based service, promoted user's experience.
It should be noted that at last: the above only is the preferred embodiments of the present invention, be not limited to the present invention, although with reference to previous embodiment, the present invention is had been described in detail, for a person skilled in the art, it still can be modified to the technical scheme that aforementioned each embodiment puts down in writing, and perhaps part technical characterictic wherein is equal to replacement.Within the spirit and principles in the present invention all, any modification of doing, be equal to replacement, improvement etc., within all should being included in protection scope of the present invention.
Claims (12)
1. voice positions service positioning method comprises:
Obtain user's incoming call notice of the user speech calling that is linked in call center's queue machine platform; Locate to obtain user's positional information according to described user's incoming call notice executing location;
After described user speech calling is switched on, provide the voice location-based service according to the described customer position information that gets for the user.
2. voice according to claim 1 position service positioning method, is characterized in that, carries the user that described user speech calls out in described user's incoming call notice and call out ID and subscriber phone number.
3. voice according to claim 2 position service positioning method, is characterized in that, locates to obtain user's positional information according to described user's incoming call notice executing location, specifically comprises:
Obtain the described subscriber phone number that carries in described audio call;
Carry out customer position information according to described subscriber phone number and locate, and customer position information and corresponding user that buffer memory gets call out ID.
4. voice according to claim 3 position service positioning method, is characterized in that, the described customer position information that described basis gets specifically comprises for the user provides the voice location-based service:
Call out the customer position information of ID query caching according to described user;
If get described customer position information, provide the voice location-based service according to described customer position information for the user; Perhaps,
When not getting described customer position information, call out ID according to described user and carry out poll, until get the customer position information that respective user is called out ID, and provide the voice location-based service according to described customer position information for the user.
5. voice positions service positioning system comprises:
Call center's queue machine platform is used for the audio call that access user is initiated, and user's incoming call notice of this audio call is sent to the voice location-based service platform of attending a banquet;
The voice location-based service platform of attending a banquet is used for obtaining described user's incoming call notice, and locates to obtain user's positional information according to described user's incoming call notice executing location;
After described user speech calling is switched on, provide the voice location-based service according to the described customer position information that gets for the user.
6. call center's queue machine platform comprises:
The speech channel connecting module is used for the audio call that access user is initiated;
User's incoming call notice initiation module is used for generating user's incoming call notice according to described audio call; And described user's incoming call notice is sent to the voice location-based service platform of attending a banquet.
7. call center according to claim 6 queue machine platform, is characterized in that, described user's incoming call notice initiation module specifically comprises:
Information generating unit is used for generating user's incoming call notice according to described audio call, and the user that described user's incoming call notice comprises described audio call calls out ID and subscriber phone number;
Information transmitting unit be used for to send and to carry user's incoming call that described user calls out ID and subscriber phone number and notify to the location-based service platform of attending a banquet.
8. voice location-based service platform of attending a banquet comprises:
User's incoming call notice receiver module is used for obtaining user's incoming call notice of sending from call center's queue machine platform;
Infrastructure service access modules in position is used for notifying executing location to locate to obtain user's positional information according to described user's incoming call;
The service interface of attending a banquet is used for calling out for described user speech according to the described customer position information that gets the voice location-based service is provided.
9. voice according to claim 8 position service positioning system, is characterized in that, carries the user that subscriber phone number and described user speech call out in described user's incoming call notice and call out ID.
10. according to claim 8 or 9 described voice positions service positioning systems, is characterized in that, also is provided with the customer position information cache module, wherein,
Described position base access module is used for obtaining the described subscriber phone number that described audio call carries; And carry out customer position information location according to described subscriber phone number by the base station, the customer position information that gets and corresponding user are called out ID send to the customer position information cache module;
Described customer position information cache module is used for receiving and the user of the described customer position information of buffer memory and correspondence calls out ID.
11. voice according to claim 10 position service positioning system is characterized in that, described position base access module specifically comprises:
Information acquisition unit is called out ID for the user who obtains the calling of described subscriber phone number and described user speech;
The position positioning unit is used for getting customer position information according to described subscriber phone number by position infrastructure service platform;
Information transmitting unit is used for that described customer position information is called out ID with corresponding user and sends to the user profile cache module.
12. voice according to claim 11 position service positioning system is characterized in that, also is provided with voice positions service background logic module, wherein,
The described service interface of attending a banquet also is used for obtaining user's the calling ID of the audio call of connection, and described user is called out ID passes to voice positions service background logic module;
Described voice position service background logic module, call out ID for the user who receives the service interface transmission of attending a banquet, and call out the customer position information of ID inquiry or poll buffer memory according to described user, and the customer position information that gets is passed to the service interface of attending a banquet.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011104123149A CN103167398A (en) | 2011-12-12 | 2011-12-12 | Voice position service locating method and voice position service locating system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011104123149A CN103167398A (en) | 2011-12-12 | 2011-12-12 | Voice position service locating method and voice position service locating system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN103167398A true CN103167398A (en) | 2013-06-19 |
Family
ID=48590069
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2011104123149A Pending CN103167398A (en) | 2011-12-12 | 2011-12-12 | Voice position service locating method and voice position service locating system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN103167398A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104268718A (en) * | 2014-10-14 | 2015-01-07 | 陈牧锋 | Geographic-position-oriented alarm receiving-processing method and system |
| CN111147679A (en) * | 2019-12-19 | 2020-05-12 | 商客通尚景科技（上海）股份有限公司 | Method for optimizing allocation of telephone queue waiting clients |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1805485A (en) * | 2005-12-23 | 2006-07-19 | 北京邮电大学 | Call center based method and system of providing geo information service to mobile telephone users |
| CN101076063A (en) * | 2007-06-29 | 2007-11-21 | 中国网络通信集团公司 | Call connection, phonetic help system and method for processing phonetic help information |
| CN101079928A (en) * | 2007-06-26 | 2007-11-28 | 中兴通讯股份有限公司 | Customer call center system |
| CN101394617A (en) * | 2007-09-19 | 2009-03-25 | 北京协进科技发展有限公司 | Position service method based on mobile communication terminal and system thereof |
-
2011
- 2011-12-12 CN CN2011104123149A patent/CN103167398A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1805485A (en) * | 2005-12-23 | 2006-07-19 | 北京邮电大学 | Call center based method and system of providing geo information service to mobile telephone users |
| CN101079928A (en) * | 2007-06-26 | 2007-11-28 | 中兴通讯股份有限公司 | Customer call center system |
| CN101076063A (en) * | 2007-06-29 | 2007-11-21 | 中国网络通信集团公司 | Call connection, phonetic help system and method for processing phonetic help information |
| CN101394617A (en) * | 2007-09-19 | 2009-03-25 | 北京协进科技发展有限公司 | Position service method based on mobile communication terminal and system thereof |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104268718A (en) * | 2014-10-14 | 2015-01-07 | 陈牧锋 | Geographic-position-oriented alarm receiving-processing method and system |
| CN111147679A (en) * | 2019-12-19 | 2020-05-12 | 商客通尚景科技（上海）股份有限公司 | Method for optimizing allocation of telephone queue waiting clients |
| CN111147679B (en) * | 2019-12-19 | 2021-03-16 | 商客通尚景科技（上海）股份有限公司 | Method for optimizing allocation of telephone queue waiting clients |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| EP2040446B1 (en) | System for leaving and retrieving messages | |
| JP3028317B2 (en) | Method and apparatus for selectively connecting a fixed subscriber unit to a nearby mobile subscriber unit using a telephone exchange function | |
| CN101076063B (en) | Call connection, phonetic help system and method for processing phonetic help information | |
| CN101355714A (en) | System and method for real time pooling vehicle | |
| CN103188598A (en) | Intelligent group call answer taxi appointment method, intelligent group call answer taxi appointment system and taxi appointment platform | |
| CN103327440A (en) | Real-time car-sharing system based on voice | |
| CN101203041A (en) | Method and system for implementation of automatic connecting vicinal taxi by mobile fixing technique | |
| WO2005013588A1 (en) | Automated taxi/vehicle booking and despatching system | |
| CN102932760A (en) | Method, device and equipment for establishing conversation | |
| CN105979071A (en) | Mobile phone and vehicle equipment co-operating method | |
| CN201773491U (en) | Taxi internet real-time calling and waiting monitor | |
| CN101582947A (en) | Method for providing automatic car order for calling customer by using car scheduling system | |
| CN102448076A (en) | Method for monitoring terminal position based on signaling | |
| CN102572700B (en) | The tracking of call center and vehicle location thereof, the tracking system of vehicle location | |
| CN103167398A (en) | Voice position service locating method and voice position service locating system | |
| CN101483615A (en) | Remote number obtaining method and system | |
| CN101365173B (en) | Current using number notifying method, system and number notifying server | |
| CN1984189A (en) | Method for quering telephone number | |
| CN102420916A (en) | Call processing method and call center | |
| CN101547417A (en) | Network-type taxi calling system | |
| CN104486519B (en) | Digital customer service method and system | |
| KR100601847B1 (en) | System for Location-Based Customer Connect and Location Information Transmitter-Receiver for the Same | |
| CN102724643A (en) | Call method, device and communication system | |
| US8160539B1 (en) | Location provisioning for 911 calls received at a telecommunications relay service | |
| CN104080047A (en) | Locating device, mobile terminal and position information sending method thereof |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C12 | Rejection of a patent application after its publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20130619 |