CN101547417A - Network type taxi calling system - Google Patents
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- CN101547417A CN101547417A CN200910066804A CN200910066804A CN101547417A CN 101547417 A CN101547417 A CN 101547417A CN 200910066804 A CN200910066804 A CN 200910066804A CN 200910066804 A CN200910066804 A CN 200910066804A CN 101547417 A CN101547417 A CN 101547417A
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Abstract
The invention provides an ultra-large taxi dispatching system which can comprehensively cover all cities to villages and all taxis, aiming at solving the defects of small scale, small number of covered taxis, high admission threshold, high application cost and the like of the existing taxi dispatching system. A network-type taxi calling system, comprising: the system comprises a call center and a plurality of branch call centers, wherein the branch call centers are connected with the call center through VPN (virtual private network) or ATM (automatic Teller machine) and DDN (distributed data network) of the Internet network, and the call center and the branch call centers are respectively connected with a local mobile communication network through analog or digital relays. Each branch call center is only responsible for transferring customer calls and taxi registrations of each branch area to the call center, and the call center is responsible for processing and controlling services of carrying out mobile positioning, taxi searching, call transferring and taxi authentication, registration, mobile positioning, customer call receiving and the like on the calls of the customers in all areas.
Description
Technical field
The present invention relates to communication and internet arena, relate in particular to a kind of network-type taxi calling system.
Background technology
Existing taxi dispatching system does not particularly effectively reduce the requirement of the rate of empty ride of taxi no matter be the demand that does not all reach taxi trade development and citizens' activities on the scale or on the scope of application.Though its with high content of technology, system complex of present taxi dispatching system, and adopt the technical support of gps satellite navigation system and GIS in a large number, but the scale of dispatching patcher is really very limited, it generally also is other dispatching patcher of company level, maximum several thousand taxis only, the dispatching patcher of city-level does not almost have.Even if there are indivedual cities to set up unified telebus service, but the taxi quantity of institute's letter lid is really few, and small and medium-sized cities particularly do not have call taxi service business in level other cities and towns in counties and townships' especially.
Summary of the invention
For solving present taxi dispatching system small scale, containing shortcomings such as taxi quantity is few, access threshold is high, the utilization cost is big.The purpose of this invention is to provide the ultra-large type taxi dispatching system of all cities of a kind of comprehensive covering to rural area and all taxis.
In order to reach the foregoing invention purpose, the invention provides a kind of network-type taxi calling system, comprise: a call center and several Branch Calling centers are formed, the Branch Calling center links to each other with the call center by VPN or ATM, the DDN of Internet network, and the call center is connected with local mobile communication network by the analog or digital relaying respectively with the Branch Calling center;
The call center comprises: ivr server, cti server, ACD server, service server; Database server; Location-server, pbx switch, short message server, IP gateway, WEB server, VPN, router and service processing software, adopt LAN to connect in the call center between each server, outside and local mobile network digital junction E1 mode is connected, and is connected with the Internet network by VPN;
The Branch Calling center comprises: IP gateway, VPN; IP gateway is connected with local mobile network digital junction E1 mode, and is connected with the Internet network by VPN;
Client's portable terminal A comprises: GSM, CDMA, 3G mobile and PHS mobile phone;
Taxi portable terminal B comprises: GSM, CDMA, 3G mobile, PHS mobile phone and GPS car-mounted terminal;
Mobile communication network comprises: GSM, CDMA, 3G network and Mobility Center database;
Internet comprises: ATM, DDN, LAN and WAN network.
Each calling system is with provincial or to be directly under the jurisdiction of city-level be an independent dispatching patcher.The call center is located at large size city or provincial mobile switch center machine room and Mobility Center database locations such as provincial capital location, and other each cities and counties establish the Branch Calling center, and each call center system is provided with unified calling trunk number.
Pass through mobile communications network calling branch call center or call center with entrained portable terminal A when the client needs taxi that service is provided, after the branch branch center was received client's calling, IP sound gateway changed calling over to call center by VPN or ATM, DDN; And the on-site customer call in call center is with direct incoming call center, after the call center receives calling, to finish automatically with customer call interactive voice response, voice guide, running fix, search, outer dialling and be connected final the realization and taxi driver's conversation;
When taxi is idle, send registration note or calling branch call center by mobile communications network, after the branch branch center is received the register call of taxi, change calling over to call center by VPN or ATM, DDN through IP gateway with entrained portable terminal B; And the on-site taxi in call center is called out direct incoming call center; After the call center receives the register call of taxi, will finish automatically receive the register call or the note registration of taxi department, then to its authentication, registration, running fix, calling connect, final realize the reception customer call and with its conversation.
The call center receives voice answer-back behind the register call of taxi, guiding, the call center enters the Mobility Center database by the internet through the Mobility Center gateway and transfers this Customer Location ID identification code simultaneously, and according to client's position ID identification code, the registered taxi of the identical ID identification code of search in database; System accesses the registration taxi of all identical ID identification codes, then by the enrollment time ordering; To the sort number of first registration taxi portable terminal B of system sends cti server to; Cti server control PBX directly is transferred to client's calling on taxi driver's portable terminal B by mobile communication network; Client and taxi driver directly converse, and both sides arrange service content, and last taxi drives towards the client, carries out this call service.
When customer call during from the Branch Calling center, system is after finishing location, search, ordering, send the number of ordering first registration taxi portable terminal B1 to cti server, the IP gateway at cti server controlling call center connects Branch Calling center IP gateway by VPN or ATM, DDN, insert local mobile communication network by Branch Calling center IP gateway then, with client's calling transfer to taxi driver's portable terminal B1; Client and taxi driver directly converse, and both sides arrange service content, and last taxi drives towards the client, carries out this call service.
The call center will carry out authentication to the registration taxi after receiving the registration request of taxi, after authentication, the call center enters the Mobility Center database by the internet through the Mobility Center gateway and transfers this taxi position ID identification code, deposits the ID identification code in database then; System update ID identification code when the taxi position changes;
The call center can adopt the network positions mode of position ID identification code, also can adopt the mobile phone location of GPS and the alignment by union mode of A-GPS simultaneously.
When not registering taxi in the client region, adjacent ID identification code will be searched for by system, till finding the registration taxi.
Description of drawings
Fig. 1 is the entire system structural representation of the embodiment of the invention
Fig. 2 is call center's structural representation of the embodiment of the invention
Fig. 3 is the Branch Calling division center schematic diagram of the embodiment of the invention
Fig. 4 is call center's schematic flow sheet of the embodiment of the invention
Fig. 5 is the Branch Calling center schematic flow sheet of the embodiment of the invention
For making purpose of the present invention, technical scheme clearer, the present invention is described in further detail below in conjunction with accompanying drawing.
Fig. 1 is the entire system structural representation of a kind of network-type taxi call center system of the present invention embodiment, comprising:
Need taxi that the client 01,02,03,04 of service is provided;
Client's communication terminal 21,22,23,24;
Idle taxi and driver 11,12,13,14;
Driver's communication terminal 31,32,33,34;
Branch Calling center 41,42,43;
VPN enterprise virtual network server 61,62,63,64;
E1 digital junction connection 71,72,73,74;
Mobility Center DataBase Gateway 65;
Mobility Center database 75;
Fig. 2 is call center's structural representation of a kind of network-type taxi call center system of the present invention embodiment
Call center shown in Figure 2 comprises: PBX stored-program control exchange 101, ivr server 102, cti server 103, ACD server 104, service server 105, database server 106, note and E-mail server 107, WEB server 108, location-server 109, IP gateway 110, vpn server 111, call center local area network (LAN) LAN112, PBX stored-program control exchange 101 is connected with mobile network 121 by E1 digital junction 122, and vpn server 111 is connected with Internet network 123.
Fig. 3 is the Branch Calling division center schematic diagram of a kind of network-type taxi call center system of the present invention embodiment
Branch Calling center shown in Figure 3 comprises: IP gateway 131, vpn server 132, local area network (LAN) LAN133; IP gateway 131 is connected with mobile network 141 by E1 digital junction 143, and vpn server 132 is connected with Internet network 142.
Fig. 4 is call center's schematic flow sheet of the embodiment of the invention
Step S01 shown in Figure 4 needs the client A of taxi and client's communication terminal A;
Step S02 client uses portable terminal A calling taxi call center;
Step S03 client's calling inserts the call center through local mobile communication network;
Step S04 client incoming call center, call center's call answering, voice guide;
Step S05 location-server enters the Mobility Center database by network and transfers the ID identification code;
Step S06 searches for registered taxi by client's ID identification code;
Step S07 is behind the registration taxi that searches identical ID identification code, and system will connect this taxi driver's portable terminal B;
Step S18 client A and taxi driver B conversation, both sides' service of arranging;
Step S11 taxi driver B and portable terminal B;
Step S12 sends the registration note or calls out the call center and register;
Step S13 inserts the call center through local mobile communication network;
Step S14 incoming call center;
Step S15 call center call answering, voice guide, authentication;
Step S16 is by authentication, and system will grant to register and enter the Mobility Center database by network and transfer the ID identification code, deposit the ID identification code in database server then;
Step S17 registers successfully, taxi driver's on-hook call waiting;
Step S18 client A and taxi driver B conversation, this registration of end of conversation System Cleaning;
Fig. 5 is the Branch Calling center schematic flow sheet of the embodiment of the invention
Step S21 shown in Figure 5 needs the client A1 of taxi and client's communication terminal A1;
Step S22 client uses portable terminal A1 calling branch call center;
Step S23 client's calling is through local mobile communication network access tributary call center;
Step S24 through IP gateway change z z z cry the center;
Step S25 changes the call center over to by VPN enterprise virtual net;
Step S26 inserts call center, call center's call answering, voice guide;
Step S27 location-server enters the Mobility Center database by network and transfers the ID identification code;
Step S28 searches for registered taxi by client's ID identification code;
Step S29 is behind the registration taxi that searches identical ID identification code, and system will connect this taxi driver's portable terminal B1;
Step S41 client A1 and taxi driver B1 conversation, both sides' service of arranging;
Step S31 taxi driver B1 and portable terminal B1;
Step S32 taxi driver B1 sends the registration note with portable terminal B1 or register the calling branch call center;
Step S33 is through local mobile communication network access tributary call center;
Step S34 incoming call Branch Calling center;
Step S35 through IP gateway change z z z cry the center;
Step S36 changes the call center over to by VPN enterprise virtual net;
Step S37 inserts call center, call answering, voice guide, authentication;
Step S38 is by authentication, and system will grant to register and enter the Mobility Center database by network and transfer the ID identification code, deposit the ID identification code in database server then;
Step S39 registers successfully, taxi driver's on-hook call waiting;
Step S41 client A1 and taxi driver B1 conversation, this registration of end of conversation System Cleaning;
When step S40 taxi driver B1 sends the note registration with portable terminal B1, note will directly be sent to the call center through the mobile network;
Embodiment
(1) call center system comprises: a call center and N Branch Calling center.As being a call center system with a province, then the call center is arranged on the provincial capital location, and other cities, county are made as the Branch Calling center.The major function at each Branch Calling center is exactly to change the registration of the customer call in this city, county and taxi over to call center, and by the call center to the calling of all urban customers carry out running fix, search out hire a car, business such as the authentication of calling transfer and taxi, registration, location, reception customer call handle, control.
(2) the client location is that the on-site execution mode in call center is: when client A needs taxi that service is provided, call out (dialing) with its entrained mobile phone A and be connected call center on the mobile communication network (PLMN), ivr server was with automatic speech guiding, interactive responses after the call center received client's calling, simultaneously location-server enters the position ID identification code that the database of mobile communication network under client's the portable terminal A is transferred this portable terminal through mobile gateway by the internet, and location-server receives and preserve the position data of client A; Then, will be location parameter with this ID identification code, the registration taxi of the identical ID identification code of search in database; As when finding existing N platform, system will access the register information of this N platform taxi, i.e. portable terminal B number and enrollment time, and by the enrollment time ordering; Then under the control of cti server with the calling transfer of client A incoming call to first the taxi driver's of sorting portable terminal B; At last, client A and taxi driver B directly converse, and both sides arrange server content (as the time of advent, specified place and recognize each other feature etc.), and last taxi B drives towards client A carries out this call service.
When idle taxi B wishes carrying, taxi driver B utilizes its portable terminal B to send registration note or calling and is connected call center on the communication network (PLMN), the call center is replied after receiving note or calling, then registration taxi B is carried out authentication, whether examine is legal operation taxi, as not passing through authentication, server will interrupt this registration; As passing through authentication, the call center will transfer the position ID identification code of this portable terminal by the Internet through the Mobility Center database of mobile gateway mobile communication network under the portable terminal B of registration taxi; After the call center receives this position data, deposit database in together with the taxi portable terminal B number and enrollment time of this registration; After this registration was finished, call waiting was registered successfully with voice suggestion or transmission SMS notification enroller by system.
After idle taxi B registration is finished, when taxi still is kept in motion, calling will be monitored the variation of its position, and in time will upgrade locator data and be sent to database server and preserve.
When client A and registration taxi B end of conversation, and after carrying out call service, the call center will remove this registration, finish this operation, and deposit this operating result and charge information in database.
Idle taxi in the time of can not carrying out the carrying service for a certain reason, can be cancelled registration after carrying out registration, the mode of cancelling can be editing short message or call out the call center, and cancel by voice prompting, guiding.
(3) the client location is that the on-site execution mode in Branch Calling center is: when client A1 needs taxi to propose service, call out (dialing) with its entrained mobile phone A1 and be connected Branch Calling center on the mobile communication network (PLMN), after dividing branch center to receive client's calling, change calling over to call center by VPN or ATM, DDN through IP gateway; After the call center receives the calling that the Branch Calling center changes over to, ivr server is with automatic speech guiding, interactive responses, simultaneously location-server enters the position ID identification code that the database of mobile communication network under the portable terminal A1 of client A1 is transferred this portable terminal through mobile gateway by the internet, and location-server receives and preserve the position data of client A1; Then, will be location parameter with this ID identification code, the registration taxi of search same position ID identification code in database; As when finding existing M platform, system will access the register information of this M platform taxi, i.e. mobile terminal number and enrollment time, and by the enrollment time ordering; After the ordering, send the number of ordering first registration taxi portable terminal B1 to cti server, the IP gateway at cti server controlling call center connects Branch Calling center IP gateway by VPN or ATM, DDN, insert local mobile communication network by Branch Calling center IP gateway then, then with client's calling transfer to taxi driver's portable terminal B1; At last, client A1 and taxi driver B1 directly converse, and both sides arrange server content (as the time of advent, specified place and recognize each other feature etc.), and last taxi B1 drives towards client A1 carries out this call service.
When idle taxi B1 wished carrying, the taxi driver utilized its portable terminal B1 to send registration note or calling and is connected Branch Calling center on the communication network (PLMN); After the calling of taxi driver B1 is received at the Branch Calling center, change calling over to call center by VPN or ATM, DDN through IP gateway; And the taxi driver is when sending registration such as note, E-mail with portable terminal B1, and note, E-mail will directly send to the call center through the mobile network; The call center is replied after receiving note or calling, then registration taxi B1 is carried out authentication, and whether be legal operation taxi, as not passing through authentication if examining; By authentication, the call center will transfer the position ID identification code of this portable terminal by the Internet through the Mobility Center database of mobile gateway mobile communication network under the portable terminal B1 of registration taxi as this registration; After the call center receives this position data, deposit database in together with the taxi portable terminal B1 number and enrollment time of this registration; After this registration was finished, call waiting was registered successfully with voice suggestion or transmission SMS notification enroller by system.
After idle taxi B1 registration is finished, when taxi still is kept in motion, the call center will monitor the variation of its position, and in time will upgrade locator data and be sent to the database server preservation.
When client A1 and registration taxi B1 end of conversation, and after carrying out call service, the call center will remove this registration, finish this operation, and deposit this operating result and charge information in database.
Idle taxi in the time of can not carrying out the carrying service for a certain reason, can be cancelled registration after carrying out registration, the mode of cancelling can be editing short message or call out the call center, and cancel by the voice prompting and guiding.
The present invention has following features: system scale is big, networking is convenient, and access threshold is low, universal wide, Particularly a large amount of adopt existing mechanics of communication, running fix (LBS) technology, call center IVR, CTI, ACD technology, VPN network technology etc. Maturation, intelligent degree height, system's throwing possess skills Money less, operation cost is low, can popularize on a large scale in the shortest time.
Claims (8)
1, a kind of network-type taxi calling system is characterized in that:
System is made up of a call center and several Branch Calling centers, the Branch Calling center links to each other with the call center by VPN or ATM, the DDN of Internet network, and the call center is connected with local mobile communication network by the analog or digital relaying respectively with the Branch Calling center;
The call center comprises: ivr server, cti server, ACD server, service server; Database server; Location-server, pbx switch, short message server, WEB server, IP gateway, VPN, router and service processing software; Adopt LAN to connect in the call center between each server, outside and local mobile network digital junction E1 mode is connected, and is connected with the Internet network by VPN;
The Branch Calling center comprises: IP gateway, VPN; IP gateway is connected with local mobile network digital junction E1 mode, and is connected with the Internet network by VPN;
Client's portable terminal A comprises: GSM, CDMA, 3G mobile and PHS mobile phone;
Taxi portable terminal B comprises: GSM, CDMA, 3G mobile, PHS mobile phone and GPS car-mounted terminal;
Mobile communication network comprises: GSM, CDMA, 3G network and Mobility Center database;
Internet comprises: VPN, ATM, DDN, LAN and WAN network.
2, a kind of network-type taxi calling system as claimed in claim 1 is characterized in that:
The call center is located at provincial mobile switch center machine room or database hub location, and other cities and counties establish the Branch Calling center, and each call center system is provided with unified calling trunk number.
3, a kind of network-type taxi calling system, it is further characterized in that:
The client by mobile communications network calling branch call center or call center, after the branch branch center is received client's calling, changes calling over to call center through IP gateway by VPN or ATM, DDN with portable terminal A; And the on-site customer call in call center is with direct incoming call center, after the call center receives calling, to finish automatically with customer call interactive voice response, voice guide, running fix, search, outer dialling and be connected final the realization and taxi driver's conversation;
Taxi portable terminal B sends registration note or register call Branch Calling center by mobile communications network in modes such as speech communication or note, e-mail, mobile Fetions, after dividing branch center to receive the calling of taxi, change calling over to call center by VPN or ATM, DDN through IP gateway; And the on-site taxi in call center is called out direct incoming call center; After the call center receives register call,, then its authentication, registration, running fix, calling are connected finishing register call or the note registration that receives taxi department automatically, finally finish the reception customer call and with its conversation.
4, a kind of network-type taxi calling system as claimed in claim 3 is characterized in that:
The call center receives voice answer-back after client's the call request, guiding, the call center enters the Mobility Center database by the internet through the Mobility Center gateway and transfers this Customer Location ID identification code simultaneously, and according to client's position ID identification code, the registered taxi of the identical ID identification code of search in database; System accesses the registration taxi of all identical ID identification codes, then by the enrollment time ordering; To the sort number of first registration taxi portable terminal B of system sends cti server to; Cti server control PBX directly is transferred to client's calling on taxi driver's portable terminal B by mobile communication network; Client and taxi driver directly converse, and both sides arrange service content, and last taxi drives towards the client, carries out this call service.
5, a kind of network-type taxi calling system as claimed in claim 3 is characterized in that:
When customer call during from the Branch Calling center, system is after finishing location, search, ordering, send the number of ordering first registration taxi portable terminal B1 to cti server, the IP gateway at cti server controlling call center connects Branch Calling center IP gateway by VPN or ATM, DDN, insert local mobile communication network by Branch Calling center IP gateway then, with client's calling transfer to taxi driver's portable terminal B1; Client and taxi driver directly converse, and both sides arrange service content, and last taxi drives towards the client, carries out this call service.
6, a kind of network-type taxi calling system as claimed in claim 3 is characterized in that:
The call center will carry out authentication to the registration taxi after receiving the registration request of taxi, after authentication, the call center enters the Mobility Center database by the internet through the Mobility Center gateway and transfers this taxi position ID identification code, deposits the ID identification code in database then; System update ID identification code when the taxi position changes;
7, a kind of network-type taxi calling system as claimed in claim 3 is characterized in that:
The call center can adopt the network positions mode of position ID identification code, also can adopt the mobile phone location of GPS and the alignment by union mode of A-GPS simultaneously.
8, a kind of network-type taxi calling system as claimed in claim 3 is characterized in that:
When not registering taxi in the client region, adjacent ID identification code will be searched for by system, till finding the registration taxi.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200910066804A CN101547417A (en) | 2009-04-13 | 2009-04-13 | Network type taxi calling system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200910066804A CN101547417A (en) | 2009-04-13 | 2009-04-13 | Network type taxi calling system |
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| Publication Number | Publication Date |
|---|---|
| CN101547417A true CN101547417A (en) | 2009-09-30 |
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| CN200910066804A Pending CN101547417A (en) | 2009-04-13 | 2009-04-13 | Network type taxi calling system |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102469376A (en) * | 2010-11-14 | 2012-05-23 | 河南省电力公司濮阳供电公司 | Call system for power dispatching |
| CN102884816A (en) * | 2011-12-30 | 2013-01-16 | 华为技术有限公司 | Help-seeking method, apparatus, and system based on location-based service |
| CN103164952A (en) * | 2011-12-14 | 2013-06-19 | 北京千橡网景科技发展有限公司 | Method and device for taxi reservation |
| CN105991967A (en) * | 2015-01-28 | 2016-10-05 | 上海远动科技有限公司 | Emergency repair vehicle vehicle-mounted monitoring system |
-
2009
- 2009-04-13 CN CN200910066804A patent/CN101547417A/en active Pending
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102469376A (en) * | 2010-11-14 | 2012-05-23 | 河南省电力公司濮阳供电公司 | Call system for power dispatching |
| CN102469376B (en) * | 2010-11-14 | 2014-02-26 | 河南省电力公司濮阳供电公司 | Call system for power dispatching |
| CN103164952A (en) * | 2011-12-14 | 2013-06-19 | 北京千橡网景科技发展有限公司 | Method and device for taxi reservation |
| CN102884816A (en) * | 2011-12-30 | 2013-01-16 | 华为技术有限公司 | Help-seeking method, apparatus, and system based on location-based service |
| WO2013097195A1 (en) * | 2011-12-30 | 2013-07-04 | 华为技术有限公司 | Method, device and system for help-seeking based on location service |
| US8831634B2 (en) | 2011-12-30 | 2014-09-09 | Huawei Technologies Co., Ltd. | Help-seeking method, device and system based on location based service |
| CN102884816B (en) * | 2011-12-30 | 2015-05-27 | 华为技术有限公司 | Help-seeking method, apparatus, and system based on location-based service |
| CN105991967A (en) * | 2015-01-28 | 2016-10-05 | 上海远动科技有限公司 | Emergency repair vehicle vehicle-mounted monitoring system |
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Application publication date: 20090930 |