CN102223431A - Method and system for preventing harassment call - Google Patents
Method and system for preventing harassment call Download PDFInfo
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- CN102223431A CN102223431A CN2011101749733A CN201110174973A CN102223431A CN 102223431 A CN102223431 A CN 102223431A CN 2011101749733 A CN2011101749733 A CN 2011101749733A CN 201110174973 A CN201110174973 A CN 201110174973A CN 102223431 A CN102223431 A CN 102223431A
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Abstract
The invention discloses a method and a system for preventing harassment call. The method comprises the following steps of: judging whether a calling number is in a black list, if so, rejecting to transfer calling to a phone owner; judging whether the calling number is in a white list if the calling number is not in the black list; automatically transferring to the phone owner if the calling number is in the white list, otherwise judging whether the calling number is in the call record of the phone owner; and automatically transferring to the phone owner if the calling number is in the call record of the phone owner, otherwise transferring to an automatic intelligent voice recognition platform. By the method, the harassment call can be effectively filtered, an acquaintance cannot feel strange by filtering the calling according to the white list and the black list and screening many frequently-contact numbers in the call record. Moreover, the workloads of manual operation can be reduced by adopting an intelligent voice recognition technology.
Description
Technical field
The present invention relates to the mobile communication safe practice, relate in particular to a kind of method and system that prevents harassing call.
Background technology
Along with development of Communication Technique, easily harass his artificial purpose or be that the harassing call of purpose is more and more with the swindle.Do not have clear and definite definition for harassing call, if but frequent dialing in a period of time then can cause harassing and wrecking to the cellphone subscriber, and the phone of then dialing is harassing call.
When at present the cellphone subscriber has confirmed that phone that certain number is made is harassing call, usually there are three kinds of methods to solve, the one, propose to complain to operator, the 2nd, to public security organ or the report of relevant government department, solve by legal means, the 3rd, some type of cell phone provides the blacklist function, and the user manually adds number in blacklist, in the number incoming call of mobile phone in handling blacklist, automatically with the refusal call treatment.
China's application number 200810097780.0 discloses the method that prevents harassing call in a kind of mobile phone calling process, mainly be in calling procedure, to judge by the CPU in the mobile phone whether calling number is harassing call, when this calling number is not blacklist in the mobile phone memory, directly point out the user that harassing call is operated.But present harassing call is the trend of continuous rising, and the cellphone subscriber might receive tens logical strange incoming calls, if each incoming call is not present in the mobile phone blacklist, then each strange phone all needs the cellphone subscriber to operate.
General just basis is pre-stored in mobile phone terminal in the prior art blacklist and white list judge that to incoming call the cellphone subscriber also can only manually be provided with blacklist and white list in terminal, can not effectively stop all kinds of harassing calls; Blacklist can't prevent number on blacklist not and the harassment calls that does not show number in addition, and this function can not be used in all mobile phones; Also have by artificial secretary's platform to stop harassing call, artificial secretary's platform is the record message just, though can stop all incoming calls, but can not automatically the phone of needs in time be connected, and need the machine master after receiving secretary's platform incoming information, once more telegram in reply.
Summary of the invention
The technical problem to be solved in the present invention is at the defective that can not effectively stop all kinds of harassing calls in the prior art, provide a kind of and can effectively stop all kinds of harassing calls, and the method and system that prevents harassing call that do not stopped of the phone that can allow people need again.
The technical solution adopted for the present invention to solve the technical problems is:
A kind of method that prevents harassing call is characterized in that, may further comprise the steps:
Whether the calling number of judging incoming call is in blacklist, if then refuse calls transfer to the machine master;
If described calling number is in blacklist, judge that then described calling number is whether in white list;
If described calling number is in white list, machine master automatically transfers; Otherwise, judge that further described calling number is whether in machine master message registration;
If described calling number is in machine master message registration, machine master automatically transfers; Otherwise, be transferred to automated intelligent speech recognition platform.
In the method that prevents harassing call of the present invention, step " further judge described calling number whether in machine master message registration " specifically comprises substep:
Judge described calling number whether in machine master's incoming call record, and talk times is greater than the number of times that sets in advance, if machine master automatically transfers; Otherwise, be transferred to described automated intelligent speech recognition platform;
Perhaps,
Further judge described calling number whether in machine master caller message registration, and the air time be longer than the air time that sets in advance, if machine master automatically transfers; Otherwise, be transferred to described automated intelligent speech recognition platform.
In the method that prevents harassing call of the present invention, also comprise step: after described calling number is transferred to described automated intelligent speech recognition platform, described automated intelligent speech recognition platform requires the caller of described calling number to answer default problem, after correctly answering a question, automatically switching machine master deposits described calling number in the white list in simultaneously; The human relay working service platform of then transferring can't be discerned in mistake or voice if answer a question.
In the method that prevents harassing call of the present invention, also comprise step: after described calling number is transferred to described human relay working service platform, caller by the described calling number of manual request answers default problem, after correctly answering a question, automatically switching machine master deposits described calling number in the white list in simultaneously; If answer a question mistake, then refusal switching.
In the method that prevents harassing call of the present invention, when refusal is transferred described calling number to the machine master or when the caller is hung up phone in switching process, inform the machine master by note.
The present invention solves another technical scheme that its technical problem adopts:
The present invention also provides a kind of system that prevents harassing call, comprises incoming call searching platform and automated intelligent speech recognition platform:
Described incoming call searching platform is used for the calling number of incoming call is inquired about, to judge whether calls transfer to the machine master;
Described automated intelligent speech recognition platform, be used for when described incoming call searching platform refusal with calls transfer during to the machine master, discern by intelligent sound and to judge whether calls transfer to the machine master;
Wherein, described incoming call searching platform comprises:
Memory cell is used to store all message registrations of white list, blacklist and machine master;
The blacklist judging unit is used for judging that whether described calling number is at blacklist;
The white list judging unit is used in described calling number during not at blacklist, judges that described calling number is whether in white list;
The message registration judging unit is used in described calling number during not at white list, judges that further described calling number is whether in machine master message registration;
The incoming call handling unit is used for when described calling number during at blacklist, refusal with calls transfer to the machine master; When described calling number is in white list, automatically with calls transfer machine master; When described calling number is in machine master message registration, automatically with calls transfer machine master; When described calling number is not in machine master message registration, incoming call is transferred to described automated intelligent speech recognition platform.
In the method that prevents harassing call of the present invention, described message registration judging unit comprises incoming call record judgment sub-unit and caller message registration judgment sub-unit, wherein:
Described incoming call record judgment sub-unit is used for judging described calling number whether at machine master's incoming call record, and talk times is greater than the number of times that sets in advance, if, by described incoming call handling unit automatically with calls transfer machine master; Otherwise, incoming call is transferred to described automated intelligent speech recognition platform by described incoming call handling unit;
Whether described caller message registration judgment sub-unit is used for judging described calling number at machine master caller message registration, and the air time be longer than the air time that sets in advance, if, by described incoming call handling unit automatically with calls transfer machine master; Otherwise, incoming call is transferred to described automated intelligent speech recognition platform by described incoming call handling unit.
In the method that prevents harassing call of the present invention, this system also comprises the human relay working service platform;
And described automated intelligent speech recognition platform comprises:
Put question to the unit, the caller who is used for the described calling number of requirement answers default problem;
Adapter unit is used for after the caller correctly answers a question, and machine master automatically transfers; The described human relay working service platform of then transferring can't be discerned in mistake or voice if answer a question;
Record cell is used for after the caller correctly answers a question, and writes down described calling number when transferring the machine master automatically, and it is deposited in the white list of described memory cell of described incoming call searching platform.
In the method that prevents harassing call of the present invention, described human relay working service platform is answered default problem by the caller of the described calling number of manual request, after correctly answering a question, automatically switching machine master deposits described calling number in the white list in simultaneously; If answer a question mistake, then refusal switching.
In the method that prevents harassing call of the present invention, this system also comprises:
SMS platform is used for sending note when perhaps the caller is hung up phone in the call forwarding process and informing the machine master in described incoming call searching platform, described automated intelligent speech recognition platform or the calls transfer of described human relay working service platform refusal;
Machine master personal settings platform is used for obtaining the machine master and uses the personal settings that all message registrations to white list, blacklist and machine master in the described incoming call searching platform memory cell carry out by note, phone, network or smart mobile phone inquiry.
The beneficial effect that the present invention produces is: by number and blacklist, white list and the message registration of incoming call are judged screening respectively, refuse the calls transfer of calling number in blacklist to the machine master; With the incoming call automatically switching of calling number in white list to the machine master; With calling number not on white list; and the calls transfer in machine master's message registration is not to automated intelligent speech recognition platform; the method guarantees that the machine master has an impression that convenience is good, and easy to operate, gives acceptable reminding method of caller simultaneously.If the harassing call person after entering automated intelligent speech recognition platform, just tends to initiatively abandon sending a telegram here once more.The method can form a kind of business model, opens this professional machine master and can enjoy this service, for the user who just opens the method, the phone of many frequent contacts in the former message registration is screened, and the acquaintance can be strange; Utilize the intelligent sound recognition technology simultaneously, can reduce manually-operated workload.
Description of drawings
The invention will be further described below in conjunction with drawings and Examples, in the accompanying drawing:
Fig. 1 is the system configuration schematic diagram one that preferred embodiment of the present invention prevents harassing call;
Fig. 2 is the system configuration schematic diagram two that preferred embodiment of the present invention prevents harassing call;
Fig. 3 is the method flow diagram one that preferred embodiment of the present invention prevents harassing call;
Fig. 4 is the method flow diagram two that preferred embodiment of the present invention prevents harassing call.
Embodiment
In order to make purpose of the present invention, technical scheme and advantage clearer,, the present invention is further elaborated below in conjunction with drawings and Examples.Should be appreciated that specific embodiment described herein only in order to explanation the present invention, and be not used in qualification the present invention.
The system of harassing call that prevents of the present invention can provide to telecom operators by the third party service provider, also can provide platform for telecom operators by third company, and these two kinds of ways can be divided into and obtain profit by carrying out business with telecom operators.Also can build platform voluntarily, service is provided by telecom operators.After the user selects to open this business, can hand over the quota service fee in every month, form the good commercial pattern like this, allow the telecom operators and the third party service provider or platform provider obtain profit.
As shown in Figure 1, preferred embodiment of the present invention prevents that the system of harassing call from comprising: incoming call searching platform 10 and automated intelligent speech recognition platform 20, incoming call searching platform 10 is used for the calling number of incoming call is inquired about, to judge whether calls transfer to the machine master; Automated intelligent speech recognition platform 20, be used for when incoming call searching platform refusal with calls transfer during to the machine master, discern by intelligent sound and to judge whether calls transfer to the machine master.
Wherein, incoming call searching platform 10 comprises: memory cell 11, blacklist judging unit 12, white list judging unit 13, message registration judging unit 14 and incoming call handling unit 15.
Memory cell 11 is used to store all message registrations of white list, blacklist and machine master; Can directly transfer when the telephone number in the white list is sent a telegram here and answer to the machine master, when the telephone number in the blacklist was sent a telegram here, then the refusal switching was answered to the machine master; Telephone number in the message registration comprises all message registrations of machine master in all message registrations or a period of time, this message registration comprises caller and called record, and air time and voice frequency, the message registration here is meant that mainly the air time is greater than 0 permissible call record.
Blacklist judging unit 12 is used for judging that whether the calling number of incoming call is at blacklist; When calling number is in blacklist, can reply as " the machine master is busy, is inconvenient to receive calls " by incoming call handling unit 15 automatic speechs.Send short breath as " xxxxx and xxx point phone are sent a telegram here to you, and this telephone number is in the refusal list, so not switching " to the machine master simultaneously.
White list judging unit 13 is used in calling number during not at blacklist, judges that calling number is whether in white list; If calling number in white list, is then passed through incoming call handling unit 15 directly with calls transfer machine master.
Message registration judging unit 14 is used in calling number during not at white list, judges that further calling number is whether in machine master message registration; When calling number was in machine master message registration, automatically with calls transfer machine master, the calling number that will send a telegram here stored in the white list in the memory cell 11 simultaneously by incoming call handling unit 15; When calling number is not in machine master message registration, incoming call is transferred to automated intelligent speech recognition platform 20 by incoming call handling unit 15.By message registration judging unit 14, for just opening this professional user, the phone of many frequent contacts is screened, the acquaintance can be strange, and the acquaintance can be by as harassing and wrecking person and arbitrarily do not refused.
Preferably, in the preferred embodiment of the present invention, as shown in Figure 2, message registration judging unit 14 comprises incoming call record judgment sub-unit 141 and caller message registration judgment sub-unit 142, wherein:
Incoming call record judgment sub-unit 141, be used for judging that calling number is whether at machine master's incoming call record, and talk times is greater than the number of times that sets in advance (as 2 times), if calling number is in machine master's incoming call record, and talk times is greater than the number of times that sets in advance, then origin electric treatment unit 15 is automatically with calls transfer machine master, and the calling number that will send a telegram here stores in the white list in the memory cell 11 simultaneously; Otherwise promptly Lai Dian calling number does not meet above-mentioned requirements, as do not have caller identification or do not have message registration or talk times very little, then origin electric treatment unit 15 is transferred to automated intelligent speech recognition platform 20 with incoming call;
Caller message registration judgment sub-unit 142, be used for judging that whether calling number is at machine master caller message registration, and the air time is longer than the air time (as 3 minutes) that sets in advance, if calling number is in machine master caller message registration, and the air time is longer than the air time that sets in advance, then origin electric treatment unit is automatically with calls transfer machine master, and the calling number that will send a telegram here stores in the white list in the memory cell 11 simultaneously; Otherwise, as do not have caller identification or do not have message registration or the air time very little, origin electric treatment unit 15 is transferred to automated intelligent speech recognition platform 20 with incoming call.
Preferably, as shown in Figure 2, the system that prevents harassing call of the preferable enforcement of the present invention also comprises human relay working service platform 30, is mainly used in when automated intelligent speech recognition platform 20 can not be discerned, and commentaries on classics is manually answered service for the caller by service platform; Also comprise SMS platform 40 and machine master personal settings platform 50.
SMS platform 40 is used for sending note when perhaps the caller is hung up phone in the call forwarding process and informing the machine master in incoming call searching platform 10, automated intelligent speech recognition platform 20 or the 30 refusal calls transfers of human relay working service platform;
Machine master personal settings platform 50 is used for obtaining the machine master and uses the personal settings that (as APP) carries out all message registrations of white list, blacklist and machine master in incoming call searching platform 10 memory cell 11 by note, phone, network or smart mobile phone inquiry.By sending the special service number of note to system, phone the contact staff of system as the machine master, perhaps be provided with by the application software that provides in the phone, also can login corresponding website setting, setting comprises the Barassment preventing telephone business of opening; The machine master disposes blacklist, if the incoming call of crossing by screening system, the phone that the machine master of remaining is unwilling to connect, the machine master can be arranged on caller ID in the blacklist by machine master personal settings platform 50 after answering; The machine master can also use by Website login or mobile phone operation, and some relevant settings are adjusted, and is provided with as the talk times to incoming call, and in order to confirm that the incoming person is the acquaintance, machine master automatically transfers; The caller air time is provided with, and in order to confirm that the incoming person is the acquaintance, machine master automatically transfers; The incoming call automatically whether platform is transferred to is set to white list and is configured, and the incoming call that comes of can being arranged to not transfer automatically is set to white list; The machine master also can revise blacklist.The number of some refuse messages that the machine master receives can be arranged in the blacklist.Simultaneously, at the number in the blacklist,, also can select interception if send short messages.So also can realize the interception of refuse messages.
And automated intelligent speech recognition platform 20 specifically comprises:
Put question to unit 21, the caller who is used for the requirement calling number answers default problem; Such as " being machine master's automatic transfer platform here; would you please say machine master's name " so that transfer to the machine master, default problem can be opened after the business that prevents harassing call by the machine master, by machine master personal settings platform 50, send note to the system that prevents harassing call, perhaps phone the customer service that this professional service provider is provided, perhaps direct webpage by network entry service provider enters related pages and carries out the personalized problem that is provided with.
Adapter unit 22 is used for after the caller correctly answers a question, and machine master automatically transfers; The human relay working service platform 30 of then transferring can't be discerned in mistake or voice if answer a question; Perhaps has only the human relay working service platform 30 of when voice can't be discerned, just transferring, and voice suggestion caller " platform can't be discerned the name that you say, now changes manual service ", the mistake if the caller answers a question, then point out the caller " phone that you dial is wrong, dials after please investigating again ".
Record cell 23 is used for after the caller correctly answers a question, record calling number when transferring the machine master automatically, and it is deposited in the white list of memory cell of incoming call searching platform.
Automated intelligent speech recognition platform 20 can make hides caller caller identification, non-harassing call not by rejection, for those callers in white list or in the message registration not, also very friendly simultaneously, can all not be rejected.Utilize the intelligent sound recognition technology simultaneously, can reduce manually-operated workload.
Preferably, preferred embodiment of the present invention prevents in the system of harassing call, human relay working service platform 30, caller by the manual request calling number answers default problem, after correctly answering a question, automatically with calls transfer machine master, simultaneously calling number is deposited in the white list, and inform the machine master by SMS platform 40 notes, as " xxxxx is in xxx point incoming call, and it has been that you connect that phone stops platform.If stop platform wrong, R. S. V. P. XX lists this number in and stops in the blacklist "; If there is the incoming person in switching process, phone to be hung up, then still send short messages to machine master " xxxxx and xxx point incoming call are given you, but hang up voluntarily "; If caller's mistake of answering a question, then refusal switching, and inform the machine master by note, content is as " xxxxx and xxx point phone are sent a telegram here to you, but do not have the name to you, so do not have to transfer ".These notes are suitable under the corresponding situation of incoming call searching platform 10 and automated intelligent speech recognition platform 20 too.
Preferably, also comprise multi-functional caller identification platform in the preferred embodiment of the present invention, when intelligent sound Identification platform and human relay working platform incoming call answering, the message registration that sends caller ID and incoming person is to the machine master, and machine master's mobile phone shows caller ID and incoming person's message registration by literal display formats such as intelligent use, note or USSD; Simultaneously, multi-functional caller identification platform also can be passed to the machine master synchronously with incoming person's sound, and the machine master selects refusal to answer or answer after can or seeing information after hearing sound; If machine master refusal is answered, system enters the step of refusal conversation, declines as artificial or automatic gentle words; If machine the master answer, system will point out such as " in system's switching " by machine master's display screen, artificial prompting " or the like, in the switching " etc., at once phone is given to the machine master.
Preferred embodiment of the present invention prevents from as shown in Figure 3, mainly to may further comprise the steps in the method for harassing call:
S1, incoming call searching platform judge that the calling number of incoming call is whether in blacklist;
S2, if calling number in blacklist, the searching platform of then sending a telegram here refusal with calls transfer to the machine master;
S3, if calling number not in blacklist, the searching platform of then sending a telegram here judges that calling number is whether in white list;
S4, if calling number in white list, the incoming call searching platform machine master that transfers automatically;
S5, if calling number not in white list, the incoming call searching platform judges that further calling number is whether in machine master message registration; If calling number is in machine master message registration, incoming call searching platform transfer automatically machine master, i.e. execution in step S4;
S6, if calling number not in machine master message registration, the searching platform of then sending a telegram here is transferred to automated intelligent speech recognition platform.
Preferably, as shown in Figure 4, whether " further judge calling number in machine master message registration " specifically comprises substep among the step S5:
S51, incoming call searching platform are judged calling number whether in machine master's incoming call writes down, and talk times is greater than the number of times that sets in advance, if, the machine master that transfers automatically, i.e. execution in step S4; Otherwise, be transferred to automated intelligent speech recognition platform, promptly carry out S6;
Perhaps,
S52, incoming call searching platform are further judged calling number whether in machine master caller message registration, and the air time be longer than the air time that sets in advance, if machine master automatically transfers; Otherwise, be transferred to automated intelligent speech recognition platform.
Preferably, preferred embodiment of the present invention prevents that the method for harassing call from also comprising step: after calling number is transferred to automated intelligent speech recognition platform, automated intelligent speech recognition platform requires the caller of calling number to answer default problem, after correctly answering a question, automatically switching machine master deposits calling number in the white list in simultaneously; The human relay working service platform of then transferring can't be discerned in mistake or voice if answer a question.
Preferably, preferred embodiment of the present invention prevents that the method for harassing call from also comprising step: after automated intelligent speech recognition platform is transferred to the human relay working service platform with calling number, caller by the manual request calling number answers default problem, after correctly answering a question, automatically switching machine master deposits calling number in the white list in simultaneously; If answer a question mistake, then refusal switching.When the caller is hung up phone when refusal is transferred calling number to the machine master or in the switching process, inform the machine master by the SMS platform note.
Preferably, preferred embodiment of the present invention prevents that the method for harassing call from also comprising offering and prevents after the harassing call business by the setting of being correlated with of machine master personal settings platform, pass through to send the special service number of note as the machine master to system, phone the contact staff of system, perhaps be provided with by the application software that provides in the phone, also can login corresponding website setting, setting comprises the Barassment preventing telephone business of opening; The machine master disposes blacklist, if the incoming call of crossing by screening system, the phone that the machine master of remaining is unwilling to connect, the machine master can be arranged on caller ID in the blacklist by machine master personal settings platform after answering; The machine master can also use by Website login or mobile phone operation, and some relevant settings are adjusted, and is provided with as the talk times to incoming call, and in order to confirm that the incoming person is the acquaintance, machine master automatically transfers; The caller air time is provided with, and in order to confirm that the incoming person is the acquaintance, machine master automatically transfers; The incoming call automatically whether platform is transferred to is set to white list and is configured, and the incoming call that comes of can being arranged to not transfer automatically is set to white list; The machine master also can revise blacklist.
Preferably, when intelligent sound Identification platform and human relay working platform incoming call answering, on user's mobile phone, can pass through the message registration that literal display formats such as intelligent use, note or USSD show caller ID and incoming person; Simultaneously, also incoming person's sound can be passed to synchronously the machine host master can or see after hearing sound and select after the information refusal to answer or answer; If machine master refusal is answered, system enters the step of refusal conversation, declines as artificial or automatic gentle words; If machine the master answer, system will point out such as " in system's switching ", artificial prompting " or the like, in the switching " etc., at once phone is given to the machine master.
The present invention refuses the calls transfer of calling number in blacklist to the machine master by number and blacklist, white list and the message registration of incoming call are judged screening respectively; With the incoming call automatically switching of calling number in white list to the machine master; With calling number not on white list; and the calls transfer in machine master's message registration is not to automated intelligent speech recognition platform; the method guarantees that the machine master has an impression that convenience is good, and easy to operate, gives acceptable reminding method of caller simultaneously.If the harassing call person after entering automated intelligent speech recognition platform, just tends to initiatively abandon sending a telegram here once more.The method can form a kind of business model, opens this professional machine master and can enjoy this service, for the user who just opens the method, the phone of many frequent contacts in the former message registration is screened, and the acquaintance can be strange; Utilize the intelligent sound recognition technology simultaneously, can reduce manually-operated workload.
Should be understood that, for those of ordinary skills, can be improved according to the above description or conversion, and all these improvement and conversion all should belong to the protection range of claims of the present invention.
Claims (10)
1. a method that prevents harassing call is characterized in that, may further comprise the steps:
Whether the calling number of judging incoming call is in blacklist, if then refuse calls transfer to the machine master;
If described calling number is in blacklist, judge that then described calling number is whether in white list;
If described calling number is in white list, machine master automatically transfers; Otherwise, judge that further described calling number is whether in machine master message registration;
If described calling number is in machine master message registration, machine master automatically transfers; Otherwise, be transferred to automated intelligent speech recognition platform.
2. the method that prevents harassing call according to claim 1 is characterized in that, step " further judge described calling number whether in machine master message registration " specifically comprises substep:
Judge described calling number whether in machine master's incoming call record, and talk times is greater than the number of times that sets in advance, if machine master automatically transfers; Otherwise, be transferred to described automated intelligent speech recognition platform;
Perhaps,
Further judge described calling number whether in machine master caller message registration, and the air time be longer than the air time that sets in advance, if machine master automatically transfers; Otherwise, be transferred to described automated intelligent speech recognition platform.
3. the method that prevents harassing call according to claim 1, it is characterized in that, also comprise step: after described calling number is transferred to described automated intelligent speech recognition platform, described automated intelligent speech recognition platform requires the caller of described calling number to answer default problem, after correctly answering a question, automatically switching machine master deposits described calling number in the white list in simultaneously; The human relay working service platform of then transferring can't be discerned in mistake or voice if answer a question.
4. the method that prevents harassing call according to claim 3, it is characterized in that, also comprise step: after described calling number is transferred to described human relay working service platform, caller by the described calling number of manual request answers default problem, after correctly answering a question, automatically switching machine master deposits described calling number in the white list in simultaneously; If answer a question mistake, then refusal switching.
5. the method that prevents harassing call according to claim 4 is characterized in that, when transferring described calling number to the machine master or when the caller is hung up phone in switching process, informs machine master by note at refusal.
6. a system that prevents harassing call is characterized in that, comprises incoming call searching platform and automated intelligent speech recognition platform:
Described incoming call searching platform is used for the calling number of incoming call is inquired about, to judge whether calls transfer to the machine master;
Described automated intelligent speech recognition platform, be used for when described incoming call searching platform refusal with calls transfer during to the machine master, discern by intelligent sound and to judge whether calls transfer to the machine master;
Wherein, described incoming call searching platform comprises:
Memory cell is used to store all message registrations of white list, blacklist and machine master;
The blacklist judging unit is used for judging that whether described calling number is at blacklist;
The white list judging unit is used in described calling number during not at blacklist, judges that described calling number is whether in white list;
The message registration judging unit is used in described calling number during not at white list, judges that further described calling number is whether in machine master message registration;
The incoming call handling unit is used for when described calling number during at blacklist, refusal with calls transfer to the machine master; When described calling number is in white list, automatically with calls transfer machine master; When described calling number is in machine master message registration, automatically with calls transfer machine master; When described calling number is not in machine master message registration, incoming call is transferred to described automated intelligent speech recognition platform.
7. the system that prevents harassing call according to claim 6 is characterized in that, described message registration judging unit comprises incoming call record judgment sub-unit and caller message registration judgment sub-unit, wherein:
Described incoming call record judgment sub-unit is used for judging described calling number whether at machine master's incoming call record, and talk times is greater than the number of times that sets in advance, if, by described incoming call handling unit automatically with calls transfer machine master; Otherwise, incoming call is transferred to described automated intelligent speech recognition platform by described incoming call handling unit;
Whether described caller message registration judgment sub-unit is used for judging described calling number at machine master caller message registration, and the air time be longer than the air time that sets in advance, if, by described incoming call handling unit automatically with calls transfer machine master; Otherwise, incoming call is transferred to described automated intelligent speech recognition platform by described incoming call handling unit.
8. the system that prevents harassing call according to claim 6 is characterized in that this system also comprises the human relay working service platform;
And described automated intelligent speech recognition platform comprises:
Put question to the unit, the caller who is used for the described calling number of requirement answers default problem;
Adapter unit is used for after the caller correctly answers a question, and machine master automatically transfers; The described human relay working service platform of then transferring can't be discerned in mistake or voice if answer a question;
Record cell is used for after the caller correctly answers a question, and writes down described calling number when transferring the machine master automatically, and it is deposited in the white list of described memory cell of described incoming call searching platform.
9. the system that prevents harassing call according to claim 8 is characterized in that, described human relay working service platform, caller by the described calling number of manual request answers default problem, after correctly answering a question, the machine master that transfers automatically deposits described calling number in the white list in simultaneously; If answer a question mistake, then refusal switching.
10. the system that prevents harassing call according to claim 9 is characterized in that, this system also comprises:
SMS platform is used for sending note when perhaps the caller is hung up phone in the call forwarding process and informing the machine master in described incoming call searching platform, described automated intelligent speech recognition platform or the calls transfer of described human relay working service platform refusal;
Machine master personal settings platform is used for obtaining the machine master and uses the personal settings that all message registrations to white list, blacklist and machine master in the described incoming call searching platform memory cell carry out by note, phone, network or smart mobile phone inquiry.
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CN107018504A (en) * | 2017-02-21 | 2017-08-04 | 阿里巴巴集团控股有限公司 | Communication means, blacklist collocation method and device |
CN107566597A (en) * | 2016-06-30 | 2018-01-09 | 百度在线网络技术(北京)有限公司 | A kind of method and apparatus for being used to mark harassing and wrecking number |
CN107707723A (en) * | 2017-11-09 | 2018-02-16 | 深圳市宝尔爱迪科技有限公司 | The hold-up interception method of harassing call |
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CN109195168A (en) * | 2018-11-06 | 2019-01-11 | 中国联合网络通信集团有限公司 | A kind of voice intercepting processing method and system |
CN109348037A (en) * | 2018-11-28 | 2019-02-15 | 东南大学 | A kind of anti-harassing and wrecking fixed telephone of anti-swindle based on intelligent answer |
CN109451186A (en) * | 2018-11-06 | 2019-03-08 | 中国联合网络通信集团有限公司 | A kind of voice hold-up interception method and system |
CN109600744A (en) * | 2018-11-06 | 2019-04-09 | 中国联合网络通信集团有限公司 | A kind of method of speech processing and system |
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CN109698883A (en) * | 2019-01-17 | 2019-04-30 | 广州市众禾信息科技有限公司 | A kind of identification of incoming number and management-control method |
CN109698885A (en) * | 2017-10-20 | 2019-04-30 | 中国移动通信集团公司 | A kind of processing method of call request, device, network side server and computer storage medium |
CN109819127A (en) * | 2019-03-08 | 2019-05-28 | 周诚 | The management method and system of harassing call |
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CN109995707A (en) * | 2017-12-29 | 2019-07-09 | 中国移动通信集团陕西有限公司 | A kind of high definition voice is anti-harassment and DDOS attack method and device |
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CN114286329A (en) * | 2021-12-02 | 2022-04-05 | 中国联合网络通信集团有限公司 | Call control method and device for Internet of things equipment and storage medium |
CN114390031A (en) * | 2022-01-20 | 2022-04-22 | 上海市共进通信技术有限公司 | Method, device and processor for realizing intelligent disturbance-free processing based on VOIP home gateway and computer readable storage medium thereof |
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CN103516859A (en) * | 2012-06-26 | 2014-01-15 | 希姆通信息技术(上海)有限公司 | Strange call processing method and terminal equipment |
CN103052044B (en) * | 2012-09-26 | 2015-09-30 | 东莞宇龙通信科技有限公司 | A kind of processing method of Stranger Calls and mobile terminal |
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CN105027539A (en) * | 2012-12-31 | 2015-11-04 | S·科恩 | System, method and apparatus for call screening |
CN103491263A (en) * | 2013-09-30 | 2014-01-01 | 北京恒通安信科技有限公司 | Method and system for achieving incoming call filtering |
CN103841536A (en) * | 2014-03-18 | 2014-06-04 | 联想(北京)有限公司 | Information prompting method and device |
CN104135562A (en) * | 2014-05-19 | 2014-11-05 | 李利 | Implementation method of identification software for crank call number of mobile phone |
CN104066065A (en) * | 2014-07-02 | 2014-09-24 | 深圳市中兴移动通信有限公司 | Anti harassment incoming call/ information mobile terminal and anti harassment incoming call/ information method |
CN104066065B (en) * | 2014-07-02 | 2016-06-15 | 努比亚技术有限公司 | The mobile terminal of a kind of preventing disturbance incoming call/information and method |
CN106170945A (en) * | 2014-08-04 | 2016-11-30 | 华为技术有限公司 | Method, device, server and the subscriber equipment that communication intercepts |
CN106170945B (en) * | 2014-08-04 | 2019-10-22 | 华为技术有限公司 | Communicate method, apparatus, server and the user equipment intercepted |
CN105376387A (en) * | 2014-08-25 | 2016-03-02 | 宇龙计算机通信科技(深圳)有限公司 | Processing method of strange call, device, system and terminal |
CN104184872A (en) * | 2014-09-14 | 2014-12-03 | 陈桂芳 | Crank call preventing mobile phone achieving method based on conversation content |
CN104601782A (en) * | 2015-01-09 | 2015-05-06 | 深圳市宝尔爱迪科技有限公司 | Method and system for preventing crank calls |
CN104767893A (en) * | 2015-02-13 | 2015-07-08 | 广州市讯飞樽鸿信息技术有限公司 | Crank call interception method and system |
CN106161749A (en) * | 2015-04-13 | 2016-11-23 | 深圳市腾讯计算机系统有限公司 | A kind of malicious call recognition methods, and device |
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CN106302950A (en) * | 2015-05-18 | 2017-01-04 | 联想移动通信科技有限公司 | A kind of call verification method, device and mobile terminal |
CN105050091A (en) * | 2015-05-27 | 2015-11-11 | 中国科学院信息工程研究所 | Eavesdropping behavior detecting method and device |
CN105050091B (en) * | 2015-05-27 | 2020-04-10 | 中国科学院信息工程研究所 | Eavesdropping behavior detection method and device |
CN105187606A (en) * | 2015-08-05 | 2015-12-23 | 郑卫兵 | Method for preventing crank calls based on identity authentication |
CN105227788A (en) * | 2015-10-12 | 2016-01-06 | 中国联合网络通信集团有限公司 | Call verification methods and applications server |
CN105227788B (en) * | 2015-10-12 | 2018-03-23 | 中国联合网络通信集团有限公司 | Call verification methods and applications server |
CN105721659A (en) * | 2016-01-29 | 2016-06-29 | 广东小天才科技有限公司 | Incoming call processing method and device |
CN105721659B (en) * | 2016-01-29 | 2019-01-01 | 广东小天才科技有限公司 | Incoming call processing method and device |
CN107566597A (en) * | 2016-06-30 | 2018-01-09 | 百度在线网络技术(北京)有限公司 | A kind of method and apparatus for being used to mark harassing and wrecking number |
CN108024000A (en) * | 2016-10-31 | 2018-05-11 | 中兴通讯股份有限公司 | A kind of call management method and its device, communication system |
CN108270932A (en) * | 2016-12-30 | 2018-07-10 | 中国移动通信集团公司 | A kind of recognition methods of communicating number and device |
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CN107018504A (en) * | 2017-02-21 | 2017-08-04 | 阿里巴巴集团控股有限公司 | Communication means, blacklist collocation method and device |
CN108462785B (en) * | 2017-02-21 | 2020-02-21 | 中国移动通信集团浙江有限公司 | Method and device for processing malicious call |
CN108924335A (en) * | 2017-03-23 | 2018-11-30 | 中科创达软件股份有限公司 | A kind of calling-control method, system and mobile terminal |
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CN109698885A (en) * | 2017-10-20 | 2019-04-30 | 中国移动通信集团公司 | A kind of processing method of call request, device, network side server and computer storage medium |
CN107707723A (en) * | 2017-11-09 | 2018-02-16 | 深圳市宝尔爱迪科技有限公司 | The hold-up interception method of harassing call |
CN109995707B (en) * | 2017-12-29 | 2021-11-02 | 中国移动通信集团陕西有限公司 | Method and device for preventing harassment and DDOS (distributed denial of service) attack of high-definition voice |
CN109995707A (en) * | 2017-12-29 | 2019-07-09 | 中国移动通信集团陕西有限公司 | A kind of high definition voice is anti-harassment and DDOS attack method and device |
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CN109451186A (en) * | 2018-11-06 | 2019-03-08 | 中国联合网络通信集团有限公司 | A kind of voice hold-up interception method and system |
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CN109451186B (en) * | 2018-11-06 | 2021-10-01 | 中国联合网络通信集团有限公司 | Voice interception method and system |
CN109195168A (en) * | 2018-11-06 | 2019-01-11 | 中国联合网络通信集团有限公司 | A kind of voice intercepting processing method and system |
CN109600744A (en) * | 2018-11-06 | 2019-04-09 | 中国联合网络通信集团有限公司 | A kind of method of speech processing and system |
CN109348037A (en) * | 2018-11-28 | 2019-02-15 | 东南大学 | A kind of anti-harassing and wrecking fixed telephone of anti-swindle based on intelligent answer |
CN109698883A (en) * | 2019-01-17 | 2019-04-30 | 广州市众禾信息科技有限公司 | A kind of identification of incoming number and management-control method |
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CN109819127A (en) * | 2019-03-08 | 2019-05-28 | 周诚 | The management method and system of harassing call |
CN109889647A (en) * | 2019-03-21 | 2019-06-14 | 深圳市趣创科技有限公司 | A kind of harassing call processing method and processing device |
CN110381221A (en) * | 2019-07-25 | 2019-10-25 | 北京百度网讯科技有限公司 | Call processing method, device, system, equipment and computer storage medium |
CN111654574B (en) * | 2020-06-03 | 2021-12-28 | 上海掌门科技有限公司 | Call request processing method and device |
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CN114765648A (en) * | 2021-01-15 | 2022-07-19 | 中国联合网络通信集团有限公司 | Crank call treatment method, system, computer equipment and storage medium |
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