CN102223431B - A kind of method and system for preventing harassing call - Google Patents

A kind of method and system for preventing harassing call Download PDF

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Publication number
CN102223431B
CN102223431B CN201110174973.3A CN201110174973A CN102223431B CN 102223431 B CN102223431 B CN 102223431B CN 201110174973 A CN201110174973 A CN 201110174973A CN 102223431 B CN102223431 B CN 102223431B
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China
Prior art keywords
owner
calling number
incoming call
whether
platform
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CN201110174973.3A
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Chinese (zh)
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CN102223431A (en
Inventor
杨子江
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杨子江
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Priority to CN201110174973.3A priority Critical patent/CN102223431B/en
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Publication of CN102223431B publication Critical patent/CN102223431B/en

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Abstract

The invention discloses a kind of method and system for preventing harassing call, wherein the method for preventing harassing call, comprises the following steps:Judge that the calling number sent a telegram here, whether in blacklist, is if so, then refused calls transfer to owner;If calling number is not in blacklist, judge calling number whether in white list;If calling number is in white list, automatic transfer owner;Otherwise, determine whether calling number whether in owner's message registration;If calling number is in owner's message registration, automatic transfer owner;Otherwise, automated intelligent speech recognition platforms are transferred to.The present invention could be formed with effect and filter harassing call, after white and black list carries out incoming call filter, then by the phone of the often contacts of many Jing in former message registration is screened, acquaintance will not be strange;Intelligent sound technology of identification is utilized simultaneously, it is possible to reduce manually-operated workload.

Description

A kind of method and system for preventing harassing call

Technical field

The present invention relates to mobile communication safe practice, more particularly to a kind of method and system for preventing harassing call.

Background technology

With the development of communication technology, the harassing call for the purpose of harassing other people or for the purpose of swindle is increasingly It is many.For harassing call is not clearly defined, but if frequently dialed within a period of time, then can be to cellphone subscriber Harassing and wrecking, the then phone dialed are caused to be harassing call.

At present cellphone subscriber confirms the phone that certain number is made when being harassing call, generally has three kinds of methods to solve, One is to propose to complain to operator, and two are reported to Public Security Organss or related governmental departments, and solved by legal means, three are Some type of cell phone provide blacklist function, and user manually adds number in blacklist, and mobile phone is being processed in blacklist When number is sent a telegram here, automatically refusing call treatment.

A kind of Chinese application number 200810097780.0 prevents harassing call method in disclosing mobile phone calling process, it is main If judging whether calling number is harassing call by the CPU in mobile phone in calling procedure, when the calling number is not handss During blacklist in machine memorizer, directly prompting user is operated to harassing call.But present harassing call is in continuous The trend of rising, cellphone subscriber are possible to be connected to tens logical Stranger Calls, if each incoming call is not present in the black name of mobile phone Dan Zhong, then each strange phone be required for cellphone subscriber to be operated.

Typically just incoming call is judged according to the blacklist and white list for being pre-stored in mobile phone terminal in prior art, handss Machine user also can only be manually arranged in terminal-pair blacklist and white list, it is impossible to effectively prevent all kinds of harassing calls;In addition Blacklist cannot prevent number not on the blacklist and not show the harassment calls of number, and this function cannot be used in In all of mobile phone;Also have and harassing call prevented by artificial secretary's platform, but artificial secretary's platform simply records message, although All incoming calls can be prevented, but automatically the phone of needs can not be connected in time, and need owner being connected to secretary's platform incoming call After information, wire back again.

The content of the invention

The technical problem to be solved in the present invention is for lacking for all kinds of harassing calls can not be effectively prevented in prior art Fall into, there is provided one kind can effectively prevent all kinds of harassing calls, and and can allow phone that people need it is not blocked prevent disturb Disturb the method and system of phone.

The technical solution adopted for the present invention to solve the technical problems is:

A kind of method for preventing harassing call, it is characterised in that comprise the following steps:

Judge that the calling number sent a telegram here, whether in blacklist, is if so, then refused calls transfer to owner;

If the calling number is not in blacklist, judge the calling number whether in white list;

If the calling number is in white list, automatic transfer owner;Otherwise, whether determine whether the calling number In owner's message registration;

If the calling number is in owner's message registration, automatic transfer owner;Otherwise, it is transferred to the knowledge of automated intelligent voice Other platform.

In the method for preventing harassing call of the present invention, whether step " determines whether the calling number in machine In main message registration " specifically include sub-step:

The calling number is judged whether in the incoming call record of owner, and talk times are secondary more than what is pre-set Count, if so, automatic transfer owner;Otherwise, the automated intelligent speech recognition platforms are transferred to;

Or,

The calling number is determined whether whether in owner's caller message registration, and the air time is longer than and pre-sets Air time, if so, automatic transfer owner;Otherwise, the automated intelligent speech recognition platforms are transferred to.

In the method for preventing harassing call of the present invention, also including step:The calling number is transferred to described After automated intelligent speech recognition platforms, the automated intelligent speech recognition platforms require that the caller of the calling number answers pre- If problem, after correctly answering a question, automatic transfer owner, while the calling number is stored in white list;If answering Problems wrong or voice None- identified, then human relay working service platform of transferring.

In the method for preventing harassing call of the present invention, also including step:The calling number is transferred to described After human relay working service platform, by described in manual request, the caller of calling number answers default problem, asks in correct answer After topic, automatic transfer owner, while the calling number is stored in white list;If answering a question mistake, refusal switching.

In the method for preventing harassing call of the present invention, refusal the calling number is transferred to owner when or When phone is hung up by caller in switching process, owner is informed by note.

The present invention solves another technical scheme for being adopted of its technical problem:

Present invention also offers a kind of system for preventing harassing call, including incoming call searching platform and the knowledge of automated intelligent voice Other platform:

The incoming call searching platform, for send a telegram here calling number inquire about, with judge whether by calls transfer to Owner;

The automated intelligent speech recognition platforms, for refusing calls transfer to owner when the incoming call searching platform When, recognize to judge whether calls transfer to owner by intelligent sound;

Wherein, the incoming call searching platform includes:

Memory element, for storing all message registrations of white list, blacklist and owner;

Blacklist judging unit, for judging the calling number whether in blacklist;

White list judging unit, for the calling number not in blacklist when, whether judge the calling number In white list;

Message registration judging unit, for the calling number not in white list when, determine whether the caller Whether number is in owner's message registration;

Incoming call handling unit, for when the calling number is in blacklist, refusing calls transfer to owner;Work as institute When stating calling number in white list, automatically will incoming call switching machine master;When the calling number is in owner's message registration, from The dynamic switching machine master that will send a telegram here;When the calling number not in owner's message registration when, incoming call is transferred to into the automated intelligent Speech recognition platforms.

In the method for preventing harassing call of the present invention, the message registration judging unit includes that incoming call is recorded Judgment sub-unit and caller message registration judgment sub-unit, wherein:

The incoming call records judgment sub-unit, for judging that whether the calling number is remembered in the incoming call of owner In record, and talk times are more than the number of times for pre-setting, if so, automatically will incoming call switching machine master by the incoming call handling unit; Otherwise, incoming call is transferred to into the automated intelligent speech recognition platforms by the incoming call handling unit;

The caller message registration judgment sub-unit, for judging the calling number whether in owner's caller message registration In, and the air time be longer than the air time for pre-setting, if so, will be sent a telegram here automatically switching machine by the incoming call handling unit It is main;Otherwise, incoming call is transferred to into the automated intelligent speech recognition platforms by the incoming call handling unit.

In the method for preventing harassing call of the present invention, the system also includes human relay working service platform;

And the automated intelligent speech recognition platforms include:

Unit is putd question to, for requiring that the caller of the calling number answers default problem;

Adapter unit, for after caller correctly answers a question, automatic transfer owner;If mistake of answering a question or language Sound None- identified, then the human relay working service platform of transferring;

Recording unit, for, after caller correctly answers a question, the caller number being recorded while automatic transfer owner In code, and the white list of the memory element for being deposited into the incoming call searching platform.

In the method for preventing harassing call of the present invention, the human relay working service platform, by described in manual request The caller of calling number answers default problem, after correctly answering a question, automatic transfer owner, while by the caller number Code is stored in white list;If answering a question mistake, refusal switching.

In the method for preventing harassing call of the present invention, the system also includes:

SMS platform, in the incoming call searching platform, the automated intelligent speech recognition platforms or described artificial Switched service platform refuses calls transfer, or transmission note informs machine when during call forwarding, phone is hung up by caller It is main;

Owner's personal settings platform, for obtaining owner by the inquiry application of note, phone, network or smart mobile phone The personalization carried out by all message registrations of white list, blacklist and owner in memory element in the incoming call searching platform Arrange.

The beneficial effect comprise that:By the number to sending a telegram here and blacklist, white list and message registration point Judgement screening is not carried out, refuses the calls transfer by calling number in blacklist to owner;By calling number in white list Incoming call automatically switching to owner;By calling number not on white list, and the not calls transfer in the message registration of owner To automated intelligent speech recognition platforms, the method guarantees that owner has the good impression of a convenience, and easy to operate, while giving One acceptable reminding method of caller.If harassing call person, after into automated intelligent speech recognition platforms, just Often actively abandon sending a telegram here again.The method can form a kind of business model, and the owner for opening the business can enjoy this Service, for the user for just opening the method, the phone of the often contacts of many Jing in former message registration is screened, is allowed ripe People will not be strange;Intelligent sound technology of identification is utilized simultaneously, it is possible to reduce manually-operated workload.

Description of the drawings

Below in conjunction with drawings and Examples, the invention will be further described, in accompanying drawing:

Fig. 1 is the system structure diagram one that present pre-ferred embodiments prevent harassing call;

Fig. 2 is the system structure diagram two that present pre-ferred embodiments prevent harassing call;

Fig. 3 is the method flow diagram one that present pre-ferred embodiments prevent harassing call;

Fig. 4 is the method flow diagram two that present pre-ferred embodiments prevent harassing call.

Specific embodiment

In order that the objects, technical solutions and advantages of the present invention become more apparent, it is below in conjunction with drawings and Examples, right The present invention is further elaborated.It should be appreciated that specific embodiment described herein is only to explain the present invention, not For limiting the present invention.

The system for preventing harassing call of the present invention can be provided to telecom operators by the third party service provider, it is also possible to Platform is provided for telecom operators by third company, both methods can be by carrying out business point with telecom operators Into acquisition profit.Platform can also voluntarily be built by telecom operators, there is provided service.After user selects to open this business, monthly Quota service fee can be handed over, good business model is so formed, allows telecom operators and the third party service provider or platform to carry Got a profit for business.

As shown in figure 1, present pre-ferred embodiments prevent the system of harassing call from including:Incoming call searching platform 10 and automatically Intelligent sound Identification platform 20, searching platform 10 of sending a telegram here, inquires about for the calling number to sending a telegram here, to judge whether in the future Electricity is transferred to owner;Automated intelligent speech recognition platforms 20, for when send a telegram here searching platform refusal by calls transfer to owner when, Recognize to judge whether calls transfer to owner by intelligent sound.

Wherein, searching platform 10 of sending a telegram here includes:Memory element 11, blacklist judging unit 12, white list judging unit 13, Message registration judging unit 14 and incoming call handling unit 15.

Memory element 11, for storing all message registrations of white list, blacklist and owner;Phone number in white list Can be directly to transfer to answer to owner during code incoming call, when the telephone number in blacklist is sent a telegram here, then refusal switching is to owner Answer;Telephone number in message registration includes all message registrations or all message registrations of owner in a period of time, should Message registration includes caller and called record, and air time and voice frequency, and message registration here is primarily referred to as call Permissible call of the time more than 0 is recorded.

Blacklist judging unit 12, for judging the calling number sent a telegram here whether in blacklist;When calling number is black When in list, can be replied such as " owner hurries, it has not been convenient to receive calls " by 15 automatic speech of incoming call handling unit.Machine is given simultaneously It is main send it is short breath as " xxxxx in xxx point phones give you send a telegram here, this telephone number refusal list in, therefore without transfer ".

White list judging unit 13, for calling number not in blacklist when, judge calling number whether in white name Dan Zhong;If calling number is in white list, directly will incoming call switching machine master by incoming call handling unit 15.

Message registration judging unit 14, for calling number not in white list when, determine whether that calling number is It is no in owner's message registration;When calling number is in owner's message registration, automatically will incoming call by incoming call handling unit 15 Switching owner, while the calling number of the incoming call is stored in the white list in memory element 11;When calling number is not in machine When in main message registration, incoming call is transferred to by automated intelligent speech recognition platforms 20 by incoming call handling unit 15.By call Record judging unit 14, for the user for just opening this business, the phone of many Jing often contacts is screened, and allows the acquaintance will not It is strange, and acquaintance will not be taken as harassing and wrecking person and arbitrarily be refused.

Preferably, in present pre-ferred embodiments, as shown in Fig. 2 message registration judging unit 14 includes that incoming call is remembered Record judgment sub-unit 141 and caller message registration judgment sub-unit 142, wherein:

Incoming call records judgment sub-unit 141, for judging calling number whether in the incoming call record of owner, And talk times and converse secondary more than the number of times (such as 2 times) for pre-setting if calling number is in the incoming call record of owner Number more than the number of times that pre-sets, then origin electric treatment unit 15 automatically will incoming call switching machine master, while by the caller of the incoming call Number is stored in the white list in memory element 11;Otherwise, that is, the calling number sent a telegram here does not meet above-mentioned requirements, does not such as come Very little, then incoming call is transferred to automated intelligent by origin electric treatment unit 15 for electricity display or no message registration or talk times Speech recognition platforms 20;

Caller message registration judgment sub-unit 142, for judging calling number whether in owner's caller message registration, and Air time is longer than the air time (such as 3 minutes) for pre-setting, if calling number is in owner's caller message registration, and converses Time is longer than the air time for pre-setting, then origin electric treatment unit automatically will incoming call switching machine master, while by the incoming call Calling number is stored in the white list in memory element 11;Otherwise, such as no caller identification or no message registration or Air time, incoming call was transferred to automated intelligent speech recognition platforms 20 by origin electric treatment unit 15 very little.

Preferably, as shown in Fig. 2 the system for preventing harassing call that the present invention is preferably implemented also includes human relay working service Platform 30, is mainly used in when automated intelligent speech recognition platforms 20 can not be recognized, it is manually caller to turn by service platform Carry out the service of answering;Also include SMS platform 40 and owner's personal settings platform 50.

SMS platform 40, in incoming call searching platform 10, automated intelligent speech recognition platforms 20 or human relay working clothes The business refusal calls transfer of platform 30, or transmission note informs owner when during call forwarding, phone is hung up by caller;

Owner's personal settings platform 50, should by the inquiry of note, phone, network or smart mobile phone for obtaining owner All message registrations of white list, blacklist and owner in memory element 11 in searching platform 10 of sending a telegram here are entered with (such as APP) Capable personal settings.If owner is by sending an SMS to the special service number of system, the contact staff of system is phoned, or It is configured by the application software provided in phone, it is also possible to log in corresponding website and be configured, arranges anti-including opening Harassing call business;Owner configures blacklist, if the incoming call crossed by screening system, remains the electricity that owner is unwilling to connect Words, owner can be arranged on caller ID in blacklist by owner's personal settings platform 50 after answering;Owner may be used also By Website login or mobile phone operation application, to be adjusted to some correlation settings, such as the talk times to sending a telegram here set Put, to confirm that incoming person is acquaintance, automatic transfer owner;The caller air time is configured, to confirm that incoming person is Acquaintance, automatic transfer owner;Automatically the incoming call that platform is transferred is set to white list to whether to configure, it can be provided no Automatically the incoming call that switching comes is set to into white list;Owner can also change blacklist.Some refuse messages that owner receives Number, can be arranged in blacklist.Meanwhile, for the number in blacklist, if sent short messages, it is also possible to select to intercept.This Sample can also realize the interception of refuse messages.

And automated intelligent speech recognition platforms 20 are specifically included:

Unit 21 is putd question to, for requiring that the caller of calling number answers default problem;Such as " be here owner from Dynamic transfer platform, woulds you please say the name of owner to transfer to owner ", default problem can be opened by owner prevents harassing and wrecking After the business of phone, by owner's personal settings platform 50, send an SMS to prevent the system of harassing call, or beat electricity Talk about to the customer service of the service provider for providing the business, or directly carried out into related pages by the webpage of network log-in service business Personalized offering question.

Adapter unit 22, for after caller correctly answers a question, automatic transfer owner;If mistake of answering a question or Voice None- identified, then human relay working service platform 30 of transferring;Or human relay working of just transferring only when voice None- identified Service platform 30, and voice message caller " platform None- identified your name said, now turn manual service ", if caller returns Problems wrong is answered, then points out caller " phone that you dial is wrong, please dial again after investigating ".

Recording unit 23, for, after caller correctly answers a question, recording calling number while automatic transfer owner, And in the white list of the memory element for being deposited into incoming call searching platform.

Automated intelligent speech recognition platforms 20 can be such that hiding caller identification, non-harassing call caller is not refused Connect, it is simultaneously for those without the caller in white list or in message registration, also very friendly, all will not be rejected. Intelligent sound technology of identification is utilized simultaneously, it is possible to reduce manually-operated workload.

Preferably, during present pre-ferred embodiments prevent the system of harassing call, human relay working service platform 30, by artificial It is required that the caller of calling number answers default problem, after correctly answering a question, will send a telegram here switching machine master automatically, while will Calling number is stored in white list, and informs owner by 40 note of SMS platform, and such as " xxxxx sends a telegram here in xxx points, phone resistance Only platform is connected for you.If preventing platform wrong, R. S. V. P. XX lists this number in prevention blacklist in ";If Phone is hung up in switching process by incoming person, then still sending short messages to owner, " xxxxx, but is voluntarily hung supplying electricity to you in xxx points It is disconnected ";The mistake if caller answers a question, refusal switching, and owner is informed by note, content is such as:" xxxxx is in xxx points electricity Talk about and send a telegram here to you, but there is no the name to you, therefore without switching ".These notes are in incoming call searching platform 10 and automated intelligent Speech recognition platforms 20 it is corresponding in the case of be equally applicable.

Preferably, also include multi-functional caller identification platform in present pre-ferred embodiments, when intelligent sound Identification platform During with human relay working platform incoming call answering, the message registration of caller ID and incoming person is sent to owner, the mobile phone of owner leads to Cross the message registration that the text importing such as intelligent use, note or USSD form shows caller ID and incoming person;Meanwhile, many work( Can caller identification platform the synchronous sound of incoming person can also be passed to owner, owner after sound is heard or can see letter Refusal is selected to answer or answer after breath;If owner's refusal is answered, system enters the step of refusing call, such as manual or automatic Gentle words are declined;If owner answers, system will point out such as " in system switching ", manual prompt's " etc. by the display screen of owner Deng in switching " etc., phone is given to into owner at once.

During present pre-ferred embodiments prevent the method for harassing call, as shown in figure 3, mainly including the following steps that:

Whether S1, incoming call searching platform judge the calling number sent a telegram here in blacklist;

If S2, calling number are in blacklist, incoming call searching platform refusal is by calls transfer to owner;

If S3, calling number be not in blacklist, whether incoming call searching platform judges calling number in white list;

If S4, calling number are in white list, send a telegram here searching platform automatic transfer owner;

If S5, calling number be not in white list, incoming call searching platform determines whether whether calling number is logical in owner In words record;If calling number is in owner's message registration, send a telegram here searching platform automatic transfer owner, i.e. execution step S4;

If S6, calling number be not in owner's message registration, incoming call searching platform is transferred to automated intelligent speech recognition Platform.

Preferably, as shown in figure 4, " determining whether calling number whether in owner's message registration " in step S5 specifically Including sub-step:

S51, incoming call searching platform judge calling number whether in the incoming call record of owner, and talk times are more than The number of times for pre-setting, if so, automatic transfer owner, i.e. execution step S4;Otherwise, it is transferred to automated intelligent speech recognition to put down Platform, that is, perform S6;

Or,

S52, incoming call searching platform determine whether calling number whether in owner's caller message registration, and the air time It is longer than the air time for pre-setting, if so, automatic transfer owner;Otherwise, automated intelligent speech recognition platforms are transferred to.

Preferably, present pre-ferred embodiments prevent the method for harassing call from also including step:Calling number is transferred to After automated intelligent speech recognition platforms, automated intelligent speech recognition platforms require that the caller of calling number answers default asking Topic, after correctly answering a question, automatic transfer owner, while calling number is stored in white list;If mistake of answering a question or Person's voice None- identified, then human relay working service platform of transferring.

Preferably, present pre-ferred embodiments prevent the method for harassing call from also including step:Automated intelligent speech recognition Platform is transferred to calling number after human relay working service platform, answers default asking by the caller of manual request calling number Topic, after correctly answering a question, automatic transfer owner, while calling number is stored in white list;If answering a question mistake, Refusal switching.When calling number is transferred to owner by refusal or in switching process, phone is hung up by caller, by short Letter platform note informs owner.

Preferably, after present pre-ferred embodiments prevent the method for harassing call from also including opening up and prevent harassing call business Related setting is carried out by owner's personal settings platform, such as owner makes a phone call by sending an SMS to the special service number of system To the contact staff of system, or it is configured by the application software provided in phone, it is also possible to log in corresponding website and enter Row is arranged, and arranging includes opening Barassment preventing telephone business;Owner configures blacklist, if the incoming call crossed by screening system, still It is so phone that owner is unwilling to connect, caller ID can be arranged after answering by owner by owner's personal settings platform In blacklist;Owner can also pass through Website login or mobile phone operation application, some correlation settings are adjusted, such as to coming The talk times of electricity are configured, to confirm that incoming person is acquaintance, automatic transfer owner;The caller air time is set Put, to confirm that incoming person is acquaintance, automatic transfer owner;Automatically the incoming call that platform is transferred is set to white list to whether to enter Row configuration, it can be provided the incoming call that switching comes is not set to into white list automatically;Owner can also change blacklist.

Preferably, when intelligent sound Identification platform and human relay working platform incoming call answering, can be with the mobile phone of user The message registration of caller ID and incoming person is shown by the text importing such as intelligent use, note or USSD form;Meanwhile, Can also by the synchronous sound of incoming person pass to owner owner can after sound is heard or see after information select refusal connect Listen or answer;If owner's refusal is answered, system enters the step of refusing call, and such as manual or automatic gentle words are declined;If Owner answers, and system will be prompted to such as " in system switching ", manual prompt " etc., in switching " etc., phone is given to into machine at once It is main.

The present invention carries out judgement screening respectively by the number to sending a telegram here and blacklist, white list and message registration, refuses Calls transfer absolutely by calling number in blacklist is to owner;Incoming call automatically switching by calling number in white list is to machine It is main;By calling number not on white list, and not the calls transfer in the message registration of owner to automated intelligent speech recognition Platform, the method guarantee that owner has the good impression of a convenience, and easy to operate, at the same to caller one can receive Reminding method.If harassing call person, after into automated intelligent speech recognition platforms, just often actively abandon again Incoming call.The method can form a kind of business model, and the owner for opening the business can enjoy this service, for just opening this side The user of method, the phone of the often contacts of many Jing in former message registration is screened, acquaintance will not be strange;Simultaneously Using intelligent sound technology of identification, it is possible to reduce manually-operated workload.

It should be appreciated that for those of ordinary skills, can be improved according to the above description or be converted, And all these modifications and variations should all belong to the protection domain of claims of the present invention.

Claims (6)

1. a kind of method for preventing harassing call, it is characterised in that comprise the following steps:
Judge that the calling number sent a telegram here, whether in blacklist, is if so, then refused calls transfer to owner;
If the calling number is not in blacklist, judge the calling number whether in white list;
If the calling number is in white list, automatic transfer owner;Otherwise, determine whether the calling number whether in machine In main message registration;
If the calling number is in owner's message registration, automatic transfer owner;Otherwise, it is transferred to automated intelligent speech recognition to put down Platform;
The step " determining whether the calling number whether in owner's message registration " specifically includes sub-step:
The calling number is judged whether in the incoming call record of owner, and talk times are more than the number of times for pre-setting, If so, automatic transfer owner;Otherwise, the automated intelligent speech recognition platforms are transferred to;
Or, the calling number is determined whether whether in owner's caller message registration, and the air time is longer than and sets in advance The air time put, if so, automatic transfer owner;Otherwise, the automated intelligent speech recognition platforms are transferred to;
The calling number is transferred to after the automated intelligent speech recognition platforms, the automated intelligent speech recognition platforms will The caller of the calling number is asked to answer default problem, after correctly answering a question, automatic transfer owner, while will be described Calling number is stored in white list;If mistake of answering a question or voice None- identified, human relay working service platform of transferring.
2. the method for preventing harassing call according to claim 1, it is characterised in that also including step:By the caller After number is transferred to the human relay working service platform, by described in manual request, the caller of calling number answers default asking Topic, after correctly answering a question, automatic transfer owner, while the calling number is stored in white list;If answering a question mistake By mistake, then refusal switching.
3. the method for preventing harassing call according to claim 2, it is characterised in that the calling number is turned in refusal Connect owner to when or when phone is hung up by caller in switching process, owner is informed by note.
4. a kind of system for preventing harassing call, it is characterised in that flat including incoming call searching platform and automated intelligent speech recognition Platform:
The incoming call searching platform, inquires about for the calling number to sending a telegram here, to judge whether calls transfer to owner;
The automated intelligent speech recognition platforms, for when it is described incoming call searching platform refusal by calls transfer to owner when, lead to Cross intelligent sound identification to judge whether calls transfer to owner;
Wherein, the incoming call searching platform includes:
Memory element, for storing all message registrations of white list, blacklist and owner;
Blacklist judging unit, for judging the calling number whether in blacklist;
White list judging unit, for the calling number not in blacklist when, judge the calling number whether white In list;
Message registration judging unit, for the calling number not in white list when, determine whether the calling number Whether in owner's message registration;
Incoming call handling unit, for when the calling number is in blacklist, refusing calls transfer to owner;As the master When calling out the numbers code in white list, automatically will incoming call switching machine master;When the calling number is in owner's message registration, automatically will Calls transfer owner;When the calling number not in owner's message registration when, incoming call is transferred to into the automated intelligent voice Identification platform;
The message registration judging unit includes incoming call record judgment sub-unit and caller message registration judgment sub-unit, its In:
The incoming call records judgment sub-unit, for judging that whether the calling number is recorded in the incoming call of owner In, and talk times are more than the number of times for pre-setting, if so, automatically will incoming call switching machine master by the incoming call handling unit;It is no Then, incoming call is transferred to into the automated intelligent speech recognition platforms by the incoming call handling unit;
The caller message registration judgment sub-unit, for judging the calling number whether in owner's caller message registration, And the air time is longer than the air time for pre-setting, if so, automatically will incoming call switching machine master by the incoming call handling unit;It is no Then, incoming call is transferred to into the automated intelligent speech recognition platforms by the incoming call handling unit;
The system also includes human relay working service platform;And the automated intelligent speech recognition platforms include:Unit is putd question to, is used for It is required that the caller of the calling number answers default problem;Adapter unit, for after caller correctly answers a question, from Dynamic switching owner;If mistake of answering a question or voice None- identified, the human relay working service platform of transferring;Label Unit, for the calling number after caller correctly answers a question, is recorded while automatic transfer owner, and is deposited into institute In the white list of the memory element for stating incoming call searching platform.
5. the system for preventing harassing call according to claim 4, it is characterised in that the human relay working service platform, By described in manual request, the caller of calling number answers default problem, after correctly answering a question, automatic transfer owner, together When the calling number is stored in white list;If answering a question mistake, refusal switching.
6. the system for preventing harassing call according to claim 5, it is characterised in that the system also includes:SMS platform, For coming in the incoming call searching platform, the automated intelligent speech recognition platforms or human relay working service platform refusal Electricity switching, or transmission note informs owner when during call forwarding, phone is hung up by caller;Owner's personal settings Platform, for obtaining owner by note, phone, network or smart mobile phone inquiry application to depositing in the incoming call searching platform The personal settings that all message registrations of white list, blacklist and owner in storage unit are carried out.
CN201110174973.3A 2011-06-27 2011-06-27 A kind of method and system for preventing harassing call CN102223431B (en)

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