CN101646061A - Multimedia service management method for hotel and system thereof - Google Patents
Multimedia service management method for hotel and system thereof Download PDFInfo
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- CN101646061A CN101646061A CN200910087870A CN200910087870A CN101646061A CN 101646061 A CN101646061 A CN 101646061A CN 200910087870 A CN200910087870 A CN 200910087870A CN 200910087870 A CN200910087870 A CN 200910087870A CN 101646061 A CN101646061 A CN 101646061A
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Abstract
The invention relates to a multimedia service management method for a hotel and a system thereof, wherein, the method comprises the following steps: a central server receives various service requestswhich are transferred by an integrated management server for the hotel and are sponsored through a set top box via a user by virtue of a user access network; and the central server transfers the service requests into corresponding multimedia service equipment for processing. In the invention, the integrated management server for the hotel is connected with the central server for an operator by theuser access network, which can combine the operator with a property management system for the hotel, jointly provide various services for the user of the hotel, improve service quality and increase service content, and realize convenient use, fast response speed and high accuracy of various provided information.
Description
Technical field
The present invention relates to communication technical field, particularly a kind of hotel multimedia service management method and system.
Background technology
Mostly hotel's multi-media informations ervice system is based on single or multiple hotels (chain hotel is a plurality of hotels) at present, the MMS (Multimedia Message Service) of " isolated island " formula is provided for the guest or the tenant in hotel separately, and single or chain hotel provides various information and service to the user of hotel in the own scope of being administered separately.Because the information source and the channel in single hotel are limited, and information management capability is limited, the information content that provides is few, information service is single, information updating speed is slow, and the information content is unauthoritative, inaccurate.The retrievable service range of the tenant of hotel is limited, so the hotel does not have ability to provide perfect, comprehensive, authoritative MMS (Multimedia Message Service) for the tenant.Because the occupation mode of present hotel's integrated information service system mainly adopts the user to pass through the mode manual queries and the search information of " remote controller+TV ", the information inquiry mode is loaded down with trivial details.In addition, existing hotel's integrated information service system and user's interaction is few.
Therefore, the multimedia service of existing hotel exists amount of information few, and renewal speed is slow, problems such as inconvenience are used in inquiry, has influenced the service quality in hotel.
Summary of the invention
The objective of the invention is: a kind of hotel multimedia service management method and system are provided, few in order to hotel in the solution prior art for the amount of information that the user provides, renewal speed is slow, problems such as inconvenience are used in inquiry, improves the service quality in hotel, increases service content.
The invention provides a kind of hotel multimedia service management method, comprising:
Central server receives various service requests that hotel's integrated management server is transmitted, that the user initiates by set-top box by user access network;
Described central server changes described service request over to corresponding multimedia service equipment and handles.
The invention provides a kind of hotel multimedia service management system, comprising:
Hotel's integrated management server is used to receive the various service requests that the user initiates by set-top box, by user access network described service request is transmitted to central server;
Central server connects described hotel integrated management server by user access network, receives the described service request that described hotel integrated management server is transmitted, and changes described service request over to corresponding multimedia service equipment and handles.
A kind of hotel multimedia service management method provided by the invention and system, hotel's integrated management server is connected by the user access networks road with the central server of operator, operator and hotel's estate management system can be combined, user for the hotel provides various services jointly, can also improve service quality, increase the content of service, easy to use, response speed fast and the various information accuracy height that provide.
Description of drawings
Fig. 1 is the flow chart of multimedia service management method first embodiment of hotel of the present invention;
Fig. 2 is the schematic diagram of the program request flow process of multimedia service management method first embodiment of hotel of the present invention;
Fig. 3 is the signaling diagram of the program request flow process of multimedia service management method first embodiment of hotel of the present invention;
Fig. 4 is the schematic diagram of the flow of navigation of multimedia service management method first embodiment of hotel of the present invention;
Fig. 5 is the signaling diagram of the flow process of opening an account of multimedia service management method second embodiment of hotel of the present invention;
Fig. 6 is the signaling diagram of the account cancellation process of multimedia service management method second embodiment of hotel of the present invention;
Fig. 7 is the signaling diagram of the user class identifying procedure of multimedia service management method second embodiment of hotel of the present invention;
Fig. 8 is the signaling diagram of the message flow process of multimedia service management method second embodiment of hotel of the present invention;
Fig. 9 is the structural representation of first embodiment of hotel of the present invention multimedia service management system;
Figure 10 is the structural representation of second embodiment of hotel of the present invention multimedia service management system;
Figure 11 is the schematic diagram of hotel of the present invention multimedia service management system second embodiment call center work.
Embodiment
Below by drawings and Examples, technical scheme of the present invention is described in further detail.
Fig. 1 is the flow chart of multimedia service management method first embodiment of hotel of the present invention, and this hotel's multimedia service management method may further comprise the steps:
User in the hotel can choose various services according to the prompting in the guest room, and the browsing information on TV that for example uses a teleswitch is chosen required service, by set-top box (Set Top Box; Be called for short: STB) send various service requests.Hotel's integrated management server in the hotel is for example: after Web server receives the service request that set-top box sends, service request is forwarded to the central server of hotel multimedia service management system.Wherein hotel's integrated management server generally can for example pass through user access network: the IPTV network is connected with central server.
After central server receives service request, changing this service request over to corresponding multimedia service equipment handles, wherein two of service request kinds are exemplified as: order program service request and navigation Service request, accordingly, central server is forwarded to multimedia server to obtain corresponding Media Stream with described order program service request, perhaps described navigation Service request is forwarded to the call center to set up corresponding voice conversation.
Be below in conjunction with the accompanying drawings to two kinds of examples: central server receives specifying of order program service request, navigation Service processing of request flow process.
Fig. 2 is the schematic diagram of the program request flow process of multimedia service management method first embodiment of hotel of the present invention, and as shown in Figure 2, if service request is the order program service request, the program request flow process specifically may further comprise the steps:
The postulated mechanism top box is registered in hotel's integrated management server and is opened an account, the user sends order program service request according to http protocol to hotel's integrated management server by this set-top box, and hotel's integrated management server sends to central server with the order program service request.Central server can verify according to hotel's sign of carrying in the order program service request whether this hotel is the registration hotel, if, then central server is transmitted to multimedia server with the order program service request, behind the playlist that obtains from multimedia server, this playlist is returned to hotel's integrated management server.
After step 202, hotel's integrated management server return described playlist to set-top box, receive preview or playing request information that described set-top box sends according to the definite played file of described playlist.
Hotel's integrated management server returns playlist according to http protocol to set-top box, and playlist can be for comprising the page of JavaScript code, and the program request address packet is contained in the JavaScript code.The JavaScript code is resolved and carried out to set-top box, initiates the preview or the playing request of RTSP agreement to the address, service entrance of Streaming Media distribution platform according to the program request address.The Streaming Media distribution platform returns the redirect request of a RTSP agreement according to the state of each stream media service node, set-top box is redirected gives best stream media service node.Set-top box is to the preview or the playing request of the played file of the stream media service node transmission RTSP of appointment agreement then, and this stream media service node sends the preview or the media stream of the content correspondence of described played file to this set-top box.
As need this order program service is chargeed, then further, can also comprise:
Multimedia server when set-top box sends preview or media stream, can write down the relevant information of order program service, for example: the duration of the file of program request, flow, size, rate etc. by the Streaming Media distribution platform.Central server generates the program request bill according to the relevant information of the order program service of obtaining, and this program request bill is sent to hotel's integrated management server.
When the user to (the Property Management System of hotel's estate management system; Be called for short: when PMS) proposing the cancellation request, hotel estate management system is transmitted to hotel's integrated management server with the cancellation request, hotel's integrated management server sends to central server with the information of deducting fees then according to the required expense of program request bill deduction user's program request.
Fig. 3 is the signaling diagram of the program request flow process of multimedia service management method first embodiment of hotel of the present invention, and as shown in Figure 3, the program request flow process specifically may further comprise the steps:
Step 301, user send order program service request according to http protocol to hotel's integrated management server by set-top box.
Step 302, hotel's integrated management server send to central server with the order program service request.
Step 303, central server can verify according to hotel's sign of carrying in the order program service request whether this hotel is the registration hotel.
Step 304 is if then central server is transmitted to multimedia server with the order program service request.
Behind the playlist that step 305, multimedia server obtain, this playlist is returned to hotel's integrated management server by central server.
Step 306, hotel's integrated management server return playlist according to http protocol to set-top box, and playlist can be for comprising the page of JavaScript code, and the program request address packet is contained in the JavaScript code.
The JavaScript code is resolved and carried out to step 307, set-top box, initiates the preview request of RTSP agreement to the address, service entrance of Streaming Media distribution platform according to the program request address.
Step 308, Streaming Media distribution platform are returned the redirect request of a RTSP agreement according to the state of each stream media service node, set-top box is redirected gives best stream media service node.Set-top box is after the preview request of the played file of the stream media service node transmission RTSP of appointment agreement then, and this stream media service node sends the preview Media Stream corresponding with the content of played file to this set-top box.
Step 309, set-top box send the playing request of the played file of RTSP agreement to the stream media service node of Streaming Media distribution platform appointment by hotel's integrated management server.
Whether step 310, hotel's integrated management server proof machine top box registration and information such as open an account in hotel's integrated management server.
Step 311, Streaming Media distribution platform send the media stream corresponding with the content of played file by the stream media service node of appointment to set-top box.
Step 312, central server generate the program request bill according to the relevant information of order program service, and this program request bill are sent to hotel's integrated management server.Multimedia server when set-top box sends preview or media stream, can write down the relevant information of order program service, for example: the duration of the file of program request, flow, size, rate etc. by the Streaming Media distribution platform.After central server obtains relevant information, generate the program request bill according to this relevant information.
Step 313, when the user when estate management system in hotel's proposes the cancellation request, estate management system in hotel's is transmitted to hotel's integrated management server with the cancellation request.
Step 314, hotel's integrated management server send to central server and hotel's estate management system with the information of deducting fees then according to the required expense of program request bill deduction user's program request.
Fig. 4 is the schematic diagram of the flow of navigation of multimedia service management method first embodiment of hotel of the present invention, and as shown in Figure 4, if service request is the navigation Service request, flow of navigation specifically may further comprise the steps:
The user can send the navigation Service request to hotel's integrated management server by set-top box, and the navigation Service request can comprise information such as room sign, user ID, set-top box sign, telephone number, service languages.Hotel's integrated management server places the wait page with set-top box, by the IPTV network navigation Service request is transmitted to central server simultaneously.After central server is received the navigation Service request, set up SOCKTE with the call center and be connected, simultaneously the navigation Service request is transmitted to the call center.
After the call center receives the navigation Service request, communicating terminal by the communication network user corresponding with the set-top box of initiating the navigation Service request is set up voice conversation, for example by PSTN (Public Switched Telephone Network; Be called for short: PSTN) landline telephone in the user room corresponding with the set-top box of initiating the navigation Service request is set up voice conversation, perhaps sets up voice conversation by the mobile communication network user's corresponding with the set-top box of initiating the navigation Service request phone number.After the success, the call center returns the session successful information to central server, and central server is transmitted to hotel's integrated management server with the session successful information.Hotel's integrated management server receives after the session successful information by set-top box the prompting page of television set is placed the service state.The call center then can provide concrete service according to user's real needs.
Carry out the propelling movement of content of multimedia as need, then further, also comprise:
After the call center obtains user's real needs, search the catalogue of the information resources correspondence that described user needs from service managing server, service managing server is sent to content management server with this catalogue.Content management server is transmitted to set-top box with these information resources by service managing server inquire the required information resources of user from database after.
The call center of present embodiment can be the phone navigation platform of telecom operators, for example: call 116114.Phone navigation platform phone navigation platform possesses ripe business model and information inquiry basis, for the service operation of multimedia information inquiry provides the good basis platform, can provide the business platform of powerful integrated information consulting.In the phone navigation platform, can adopt operator attendance or self-assisted voice service manner is user inquiring information, for the user provides convenient, information retrieval service flexibly.The powerful back-end data of phone navigation supports that the center can provide accurate and effective information service for the user, can according to user's demand with multiple multimedia information push such as literal, picture, videos on user's multiple client, comprise multiple modes such as hotel's television terminal, phone, mobile phone, make the acquisition effective information that the user can be in several ways.
Hotel's integrated management server of present embodiment is connected by the user access networks road with the central server of operator, the various service request user access networks that set-top box is initiated can be transmitted to central server, by central server service request is handled accordingly, with television set for representing and inquiry terminal, operator and hotel's estate management system can be combined, user for the hotel provides various services jointly, can also improve service quality, increase the content of service, easy to use, response speed fast and the various information accuracy height that provide.
On the basis of multimedia service management method first embodiment of hotel of the present invention, multimedia service management method second embodiment of hotel of the present invention can also comprise: the flow process of opening an account, account cancellation process, user class identifying procedure or message flow process etc.
Wherein, the flow process of opening an account is: receive the request of opening an account of described hotel's estate management system forwards at described hotel integrated management server after, open corresponding set-top box according to the set-top box identification information that carries in the described request of opening an account.Fig. 5 is the signaling diagram of the flow process of opening an account of multimedia service management method second embodiment of hotel of the present invention, and as shown in Figure 5, the flow process of opening an account specifically can may further comprise the steps:
Step 601, hotel's integrated management server receive transmission control protocol (the Transmission Control Protocol that hotel estate management system sends; Be called for short: TCP) connection request.
Step 602, hotel's integrated management server respond this TCP connection request, and set up TCP with this hotel estate management system and be connected.
Step 603, hotel's integrated management server receive the client's of this hotel estate management system transmission the request of opening an account, and carry the set-top box identification information in this request of opening an account.
Step 604, hotel's integrated management server respond this request of opening an account, and open the set-top box in corresponding guest room according to the set-top box identification information, open successfully after, set-top box is returned and is opened success message.
Step 605, hotel's integrated management server receive the TCP connection ending request that this hotel estate management system is mentioned.
Step 606, hotel's integrated management server respond this TCP and connect ending request, and after disconnection TCP connected, the flow process of opening an account finished.
Account cancellation process is: receive the cancellation request of described hotel's estate management system forwards at described hotel integrated management server after, close corresponding set-top box according to the set-top box identification information that carries in the described cancellation request.Fig. 6 is the signaling diagram of the account cancellation process of multimedia service management method second embodiment of hotel of the present invention, and similar to the above-mentioned flow process of opening an account as shown in Figure 6, account cancellation process specifically can may further comprise the steps:
Step 701, hotel's integrated management server receive the TCP connection request that hotel estate management system sends.
Step 702, hotel's integrated management server respond this TCP connection request, and set up TCP with this hotel estate management system and be connected.
Step 703, hotel's integrated management server receive the client's of this hotel estate management system transmission cancellation request, carry the set-top box identification information in this cancellation request.
Step 704, hotel's integrated management server respond this cancellation request, and concern the set-top box in corresponding guest room according to the set-top box identification information, generate the guest room bill, and the guest room bill is sent to hotel estate management system charges, after set-top box is closed successfully, return the success message of closing success.
Step 705, hotel's integrated management server receive the TCP connection ending request that this hotel estate management system is mentioned.
Step 706, hotel's integrated management server respond this TCP and connect ending request, and after disconnection TCP connected, account cancellation process finished.
The user class identifying procedure is: the user class authentication request that receives described hotel's estate management system forwards at described hotel integrated management server, carry user profile in the described user class authentication request, described user profile is forwarded to described central server, described central server carries out the authentication of user class to described user profile, and authentication result is returned described hotel integrated management server; Described hotel integrated management server returns described authentication result to described hotel estate management system, and described hotel estate management system is the service that described set-top box is opened appropriate level.Fig. 7 is the signaling diagram of the user class identifying procedure of multimedia service management method second embodiment of hotel of the present invention, and as shown in Figure 7, this user class identifying procedure specifically can may further comprise the steps:
Step 801, when the user moves in the hotel, can provide the user profile such as username and password of hotel's multimedia service business to the foreground of hotel's estate management system.
Step 802, hotel's integrated management server receive the user class authentication request that hotel estate management system sends.
Step 803, hotel's integrated management server are forwarded to the central server of hotel's multimedia administration service system with this user class authentication request, carry user profile in this user class authentication request.
Step 804, central server carry out the authentication of user class according to the user class information that is kept at the registered user in the database in advance to this user profile.
Step 805, central server return the user class authentication result to hotel's integrated management server, comprise the user's who initiates the user class authentication request class information in the authentication result.User class information comprises for example multiple: VIP, domestic consumer, diamond user etc.
Step 806, hotel's integrated management server return described authentication result to hotel estate management system.
The service that step 807, hotel's integrated management server are opened appropriate level for the set-top box in the room at user place according to authentication result is for example: the VIP service.The user can initiate various service requests by set-top box according to the rank of oneself then, obtains own required various information resources.
Wherein after step 806, also can comprise: after estate management system in hotel's receives authentication result, send the request of the service open room, user place set-top box appropriate level and then execution in step 807 to hotel's integrated management server.
The message flow process is: described hotel integrated management server receives the leaving message prompt of described hotel's estate management system forwards, carries the identification information of described set-top box in the described leaving message prompt, sends described leaving message prompt to corresponding set-top box.Fig. 8 is the signaling diagram of the message flow process of multimedia service management method second embodiment of hotel of the present invention, and as shown in Figure 8, this message flow process specifically can may further comprise the steps:
After step 901, the user's start, send the request whether inquiry has message to hotel's integrated management server by set-top box.
Any user can be given the user who needs message by the foreground of hotel estate management system.After user's start, can send the request whether inquiry has message to hotel's estate management system on the one hand by set-top box; On the other hand when the user proposes to leave a message, the foreground of hotel's estate management system also can be by hotel's integrated management server issue leaving message prompt, directly sees leaving message prompt after the user is started shooting.
Step 902, hotel's integrated management server receive after whether user inquiring have the request of message, to hotel's estate management system queries.
Step 903, hotel's integrated management server receive the leaving message prompt of hotel's estate management system forwards, carry the identification information of described set-top box in the described leaving message prompt.
Step 904, send described leaving message prompt according to the identification information of set-top box to corresponding set-top box, for example: there is message in YYYY MM month DD day XX room.The user can be according to the particular content of leaving message prompt to the foreground queries message of the hotel estate management system that makes a telephone call to then.
Present embodiment hotel integrated management server can conveniently manage, add up, inquire about, charge user profile for operations such as the user of hotel opens an account, cancellation, user class authentication, messages by carrying out the information issue between the set-top box; Hotel's integrated management server is by after the center management server of user access network access carrier, operator and hotel's estate management system can be combined, user for the hotel provides various services jointly, improved the quality of service, increased the content of service, easy to use and speed is fast; Adopt television set as for representing and inquiry terminal, can strengthen user experience; The employing call center can increase the interaction with the user, the inquiry of convenient various information resources, and information is authority accurately; Adopt multimedia server abundant for the content of multimedia that order program service provides, play reliable and stable, the program request response speed fast, the some multicast function is many, setting and convenient management.
Fig. 9 is the structural representation of first embodiment of hotel of the present invention multimedia service management system, and as shown in Figure 9, this hotel multimedia service management system comprises: hotel's integrated management server 1 and central server 2.Wherein hotel's integrated management server 1 is used to receive the various service requests that the user initiates by set-top box 3, by user access network described service request is transmitted to central server 2.Central server 2 connects hotel's integrated management server 1 by user access network 4, receives the described service request that hotel's integrated management server 1 is transmitted, and changes described service request over to corresponding multimedia service equipment 5 and handles.
Particularly, the television set 31 of hotel guest room generally is connected with set-top box 3, and after the user selected required service according to page displayed on the television set, set-top box was sent to hotel's integrated management server 1 by hotel's Intranet 6 with various service requests.Wherein hotel's integrated management server 1 is for being arranged on the server of the responsible integrated service in the hotel, hotel's comprehensive server can send to set-top box with various information, present to the user by television set, also can carry out unified management to various services to the various service requests that the user sends, the central server that perhaps service request is sent in the hotel multimedia service management system of operator carries out various processing.For example: the hotel welcomes interface, hotel's integrated information service, roll message, guest room message service, food and drink entertainment service, bill inquiry, hotel's generalized information management, program, accounting management, rights management, system log management, statistical query, multicast service support, interaction content service, video request program (Video On Demand immediately; Be called for short: VOD) serve etc.
Wherein the hotel welcomes the interface for example: hotel's integrated management server is sent to set-top box with guest's information, and after the guest entered the room and turns on television set, television set showed guest's title, plays background simultaneously and welcomes music etc.Altitude information behind hotel's integrated management server and the hotel's estate management system docking is shared, and can also move in hotel's number of times and the guest of hotel to the guest and have a preference for information such as hobby and inquire about.
Hotel's integrated information service can be the form of literal, picture or video, hotel's integrated management server sends to set-top box with various information, and television set for example shows: contents such as hotel service guide electronic edition, tourist attractions introduction, practical information inquiry, information updating.
Immediately rolling message for example: hotel's integrated management server sends message at any guest room to corresponding set-top box at any time, TV relevant position, guest room meeting display scrolling literal, hand in cash pledge etc. retroactively as birthday blessing, prompting, the message of transmission can be saved in database and can inquire about.
The guest room message service is for example: hotel's integrated management server sends message, birthday blessing, cash pledge prompting, advertising campaign, merchandise news etc. at any guest room to corresponding set-top box at any time, the guest can see the newer message prompting on television set, the guest can inquire about concrete message by the foreground phone of dialing hotel estate management system.
The food and drink entertainment service is for example: hotel's integrated management server sends by picture, animation, video mode all kinds of food and drink, amusement, health body facility, special service, consumption price tabulation to corresponding set-top box, on television set, introduce to the guest, the guest at any time with reference to, check, be scheduled to etc.
Bill inquiry is for example: hotel's integrated management server is with after estate management system in hotel's is connected, the guest passes through television set in the guest room, inquiry own in the hotel every consumption situation of program request expense, house cost, food and drink consumption, abstract the recreational consumption etc., show guest's information such as consumption time, article of consumption simultaneously by television set.
Hotel's generalized information management is for example: the keeper is other propaganda materials such as input Chinese, English in the literal input frame of hotel's integrated management server appointment arbitrarily, add picture or video to link; Can also by set-top box for the guest issues mandatory message, as the blessing birthday, hand in cash pledge prompting etc. retroactively; The message that sends can be saved in database and inquiry.
Program is for example: add or revise program at hotel's integrated management server and comprise title, Chinese and English brief introduction, wonderful, program chaining, director, protagonist, length of a film, pay imformation input, advertisement link etc., can also add up film program request rate by program, rationally arrange silver screen hits ranking list etc.
Accounting management is for example: hotel's integrated management server charges to the program request film, is provided with that charging policy comprises in due order, Bao Tian etc.
Rights management is for example: hotel's integrated management server to can add all kinds of operating personnel (classes such as regular maintenance personnel, system maintenance personnel, foreground, Assistant Manager, general manager), classifications such as the setting management of modification, deletion, concrete power limit; The hotel can offer the program of appropriate level the guest of different stage, with the guest be set at respectively freely, VIP, common grade be other, to guest's differentiated control.
System log management is for example: hotel's integrated management server is operated all-the-way tracking to all kinds of operating personnel in system backstage, per diem, by the inquiry of personnel's classification.
Statistical query is for example: hotel's integrated management server is inquired about hotel guest room program request rate, film program request rate in real time, with the contents such as film, music that upgrade in time according to guest's interest.
The multicast service support is for example: the virtual channel support, by Content Management and delivery system to user's simulated television direct broadcast band function, the practical video content can send on the network by the video server multicast mode, and the user does not have difference when reality is used and in the experience of live channel; The mode that wheel is broadcast, to relatively more popular program, in order to reduce the flow of user's on-demand unicast, a video frequency program is divided into certain time interval, on different multicast channels, broadcast successively, user's experience is at " program request " film, but the longest possible stand-by period is exactly the time interval of broadcasting.
The interaction content service is for example: when the guest selects the interactive service of television set by remote controller, by set-top box guestroom telephone is sent to hotel's integrated management server, after forwarding the center management server of operator to, after connecting the customer service phone, converse with the contact staff or by the self-assisted voice service, can inquire about details, book tickets, make a reservation, the hotel books rooms etc.
Video-on-demand service is for example: VOD be traditional cable TV and Digital Television the business that can not provide, it also is the IPTV of the hotel business function that the consumer craves for most, by the central server and the multimedia server of hotel's integrated management server, operator, to video program request as required, to film classification rights management, previewing programs, guest's independence rating, independent control etc. are provided.
Present embodiment hotel integrated management server is connected by the user access networks road with the central server of operator, the various service request user access networks that set-top box is initiated can be transmitted to central server, by central server service request is handled accordingly, with television set for representing and inquiry terminal, operator and hotel's estate management system can be combined, user for the hotel for example provides various services jointly: IPTV program request and direct broadcast service, the phone navigation Service, interactive multimedia information inquiry and Push Service etc., improved the quality of service, increased the content of service, easy to use and speed is fast.
Figure 10 is the structural representation of second embodiment of hotel of the present invention multimedia service management system, as shown in figure 10, on the basis of first embodiment of hotel of the present invention multimedia service management system, hotel's integrated management server 1 comprises service module 11, accounting module 12, the module of opening an account 13, cancellation module 14, user class authentication module 15 and message module 16 any one or multinomial.Wherein service module 11 is used to receive described service request, if described service request is the order program service request, with described order program service request to described central server to obtain corresponding Media Stream; If described service request is the navigation Service request, described navigation Service request is forwarded to described central server to set up corresponding voice conversation.Accounting module 12 is used for when user's cancellation, after the program request bill that described central server generates according to order program service is deducted required expense, the information of deducting fees is sent to described central server.The module of opening an account 13 is used for opening corresponding set-top box according to the set-top box identification information that carries in the described request of opening an account after the request of opening an account that receives hotel's estate management system forwards.Cancellation module 14 is used for closing corresponding set-top box according to the set-top box identification information that carries in the described cancellation request after the cancellation request that receives hotel's estate management system forwards.User class authentication module 15 is used to receive the user class authentication request of hotel's estate management system forwards, carries user profile in the described user class authentication request, and described user profile is forwarded to the authentication that described central server carries out user class; The authentication result of described central server is returned described hotel estate management system, and indicating described hotel estate management system is the service that described set-top box is opened appropriate level.Message module 16 is used to receive the leaving message prompt of hotel's estate management system forwards, carries the identification information of described set-top box in the described leaving message prompt, sends described leaving message prompt according to the identification information corresponding set-top box of described set-top box.Wherein, the concrete workflow of the service module 11 of hotel's integrated management server 1, accounting module 12, the module of opening an account 13, cancellation module 14, user class authentication module 15 and message module 16, can not repeat them here with reference to the description and the accompanying drawing 2-8 of related procedure among multimedia service management method second embodiment of hotel of the present invention.
Further, central server 2 comprises: order program service module 21, navigation Service module 22 and user class authentication service module 23 any one or multinomial.Wherein order program service module 21 is used for if described service request is the order program service request, the described order program service request that receives is transmitted to multimedia server, will returns to described hotel integrated management server from the playlist that described multimedia server obtains.Navigation Service module 22 is used for connect with described call center, and the described navigation Service request that will receive being forwarded to the set up voice conversation of described call center with correspondence if described service request is the navigation Service request.User class authentication service module 23 is used for user profile is carried out the user class authentication, and authentication result is returned described hotel integrated management server.Wherein, the concrete workflow of the order program service module 21 of central server 2, navigation Service module 22 and user class authentication service module 23, can not repeat them here with reference to the description and the accompanying drawing 2-4,8 of related procedure among multimedia service management method second embodiment of hotel of the present invention.
Further, this multimedia service equipment can be multimedia server 51 and/or call center 52.Wherein multimedia server 51 is connected with central server 2, be used for if described service request is the order program service request, then receive the described order program service request that described central server is transmitted, return corresponding Media Stream to the set-top box of initiating described order program service request.Call center 52 is connected with central server 2, be used for if described service request is the navigation Service request, then receive the described navigation Service request that described central server is transmitted, set up voice conversation by the communication network user's corresponding communicating terminal with the set-top box of initiating described navigation Service request.
Again further, multimedia server 51 comprises: playlist memory module, play content memory module and broadcast distribution module.The playlist memory module is used to store the playlist of the played file that described multimedia server comprises.The play content memory module is used to store the content of described played file.Playing distribution module is used for sending described playlist according to the described order program service request that receives to described central server, the preview or the playing request information of the played file of determining according to described playlist that receiving set up box sends send the preview or the media stream of the content correspondence of described played file to described set-top box by the Streaming Media distribution platform according to the information of described played file.Wherein multimedia server 51 concrete workflows can not repeat them here with reference to the description and the accompanying drawing 2,3 of the related procedure among multimedia service management method second embodiment of hotel of the present invention.Call center 52 comprises: voice link block, service managing server and content management server.Wherein the voice link block is used for setting up voice conversation by the communication network user's corresponding with the set-top box of initiating described navigation Service request communicating terminal.Service managing server is used for the directory request initiated according to described voice link block, searches the catalogue of the various information resources of preservation, obtain the catalogue that described user needs after, send the content search request to content management server.Content management server is used for searching the described various information resources of preservation according to described content search request, obtains the required information resources of user, and the resource information that the user is required pushes to described set-top box.Figure 11 is the schematic diagram of hotel of the present invention multimedia service management system second embodiment call center work, as shown in figure 11, the user sends navigation Service request by hotel's Intranet 6 to hotel's integrated management server 1 by set-top box 3, hotel's integrated management server 1 is transmitted to central server 2 by the user access networks road with the navigation Service request, central server 2 is set up the SOCKET communication by interface server with call center 52 again and is connected, and simultaneously the navigation Service request is sent to call center 52.Call center 52 receives after the navigation Service request by the PSTN net guestroom telephone corresponding with set-top box or by mobile communication network and user mobile phone and sets up voice conversation, forwards according to user's request that Chinese is attended a banquet or English is attended a banquet to.As need inquiry multimedia messages, then call center 52 is according to the automatic or manual catalogue that finds out the correspondence in the service managing server 521 of user's request, content according to the corresponding informance resource of directory search in the content management server 522, the particular content of information resources is pushed to set-top box 3, by the television set demonstration in guest room.The concrete workflow of call center 52 can be with reference to the description and the relevant drawings of the related procedure among multimedia service management method second embodiment of hotel of the present invention.
By information interaction, can conveniently user profile be managed, add up, inquire about, charge between present embodiment hotel integrated management server and the set-top box for operations such as the user of hotel opens an account, cancellation, user class authentication, messages; Hotel's integrated management server is by after the center management server of user access network access carrier, operator and hotel's estate management system are combined, and the user for the hotel provides various services jointly, has improved the quality of service, increased the content of service, easy to use and speed is fast; Adopt television set as for representing and inquiry terminal, can strengthen user experience; The employing call center can increase the interaction with the user, and the inquiry of convenient various information resources; Adopt multimedia server can be abundant for the content of multimedia of program request, play reliable and stable, the program request response speed fast, the some multicast function is many and be provided with conveniently.
It should be noted that at last: above embodiment only in order to technical scheme of the present invention to be described, is not intended to limit; Although with reference to previous embodiment the present invention is had been described in detail, those of ordinary skill in the art is to be understood that: it still can be made amendment to the technical scheme that aforementioned each embodiment put down in writing, and perhaps part technical characterictic wherein is equal to replacement; And these modifications or replacement do not make the essence of appropriate technical solution break away from the spirit and scope of various embodiments of the present invention technical scheme.
Claims (12)
1, a kind of hotel multimedia service management method is characterized in that, comprising:
Central server receives various service requests that hotel's integrated management server is transmitted, that the user initiates by set-top box by user access network;
Described central server changes described service request over to corresponding multimedia service equipment and handles.
2, hotel according to claim 1 multimedia service management method is characterized in that, if described service request is the order program service request, described central server changes described service request over to corresponding multimedia service equipment and handles, and comprising:
The described order program service request that described central server will receive is transmitted to multimedia server, will return to described hotel integrated management server from the playlist that described multimedia server obtains;
After described hotel integrated management server returns described playlist to set-top box, receive preview or playing request information that described set-top box sends according to the definite played file of described playlist;
Described multimedia server sends the content correspondence of described played file according to the preview or the playing request information of described played file to described set-top box by the Streaming Media distribution platform preview or media stream.
3, hotel according to claim 2 multimedia service management method is characterized in that, if described service request is the order program service request, described central server changes described service request over to corresponding multimedia service equipment and handles, and also comprises:
Described central server generates the program request bill according to order program service, and this program request bill is sent to described hotel integrated management server;
Described hotel integrated management server when user's cancellation, deduct required expense according to described program request bill after, the information of deducting fees is sent to described central server.
4, hotel according to claim 1 multimedia service management method is characterized in that, if described service request is the navigation Service request, described central server changes described service request over to corresponding multimedia service equipment and handles, and comprising:
Described central server connects according to the described navigation Service request and the described call center that receive, and described navigation Service request is transmitted to described call center;
Described call center sets up voice conversation by the communication network user's corresponding with the set-top box of initiating described navigation Service request communicating terminal.
5, hotel according to claim 4 multimedia service management method is characterized in that, if described service request is the navigation Service request, described central server changes described service request over to corresponding multimedia service equipment and handles, and also comprises:
Described call center obtains the required information resources of user according to described catalogue from described content management server after searching the catalogue of described user's needs from service managing server;
The described content management server information resources that the user is required push to described set-top box.
6, according to the arbitrary described hotel of claim 1-5 multimedia service management method, it is characterized in that, also comprise:
Receive the request of opening an account of hotel's estate management system forwards at described hotel integrated management server after, open corresponding set-top box according to the set-top box identification information that carries in the described request of opening an account; Or
Receive the cancellation request of hotel's estate management system forwards at described hotel integrated management server after, close corresponding set-top box according to the set-top box identification information that carries in the described cancellation request; Or
Receive the user class authentication request of hotel's estate management system forwards at described hotel integrated management server, carry user profile in the described user class authentication request, described user profile is forwarded to described central server, described central server carries out the authentication of user class to described user profile, and authentication result is returned described hotel integrated management server; Described hotel integrated management server returns described authentication result to described hotel estate management system, and is the service that described set-top box is opened appropriate level according to described authentication result; Or
Described hotel integrated management server receives the leaving message prompt of hotel's estate management system forwards, carries the identification information of described set-top box in the described leaving message prompt, sends described leaving message prompt according to the identification information corresponding set-top box of described set-top box.
7, a kind of hotel multimedia service management system is characterized in that, comprising:
Hotel's integrated management server is used to receive the various service requests that the user initiates by set-top box, by user access network described service request is transmitted to central server;
Central server connects described hotel integrated management server by user access network, receives the described service request that described hotel integrated management server is transmitted, and changes described service request over to corresponding multimedia service equipment and handles.
8, hotel according to claim 7 multimedia service management system is characterized in that, described hotel integrated management server comprises following any one or multinomial:
Service module is used to receive described service request, if described service request is the order program service request, with described order program service request to described central server to obtain corresponding Media Stream; If described service request is the navigation Service request, described navigation Service request is forwarded to described central server to set up corresponding voice conversation;
Accounting module is used for when user's cancellation, after the program request bill that described central server generates according to order program service is deducted required expense, the information of deducting fees is sent to described central server;
The module of opening an account is used for opening corresponding set-top box according to the set-top box identification information that carries in the described request of opening an account after the request of opening an account that receives hotel's estate management system forwards;
The cancellation module is used for closing corresponding set-top box according to the set-top box identification information that carries in the described cancellation request after the cancellation request that receives hotel's estate management system forwards;
The user class authentication module is used to receive the user class authentication request of hotel's estate management system forwards, carries user profile in the described user class authentication request, and described user profile is forwarded to the authentication that described central server carries out user class; The authentication result of described central server is returned described hotel estate management system, and be the service that described set-top box is opened appropriate level according to described authentication result;
The message module is used to receive the leaving message prompt of hotel's estate management system forwards, carries the identification information of described set-top box in the described leaving message prompt, sends described leaving message prompt according to the identification information corresponding set-top box of described set-top box.
9, according to claim 7 or 8 described hotel multimedia service management systems, it is characterized in that described multimedia service equipment is specially:
Multimedia server is connected with described central server, is used for then receiving the described order program service request that described central server is transmitted if described service request is the order program service request, returns corresponding Media Stream to the set-top box of initiating described order program service request; And/or
The call center, be connected with described central server, be used for if described service request is the navigation Service request, then receive the described navigation Service request that described central server is transmitted, set up voice conversation by the communication network user's corresponding communicating terminal with the set-top box of initiating described navigation Service request.
10, hotel according to claim 9 multimedia service management system is characterized in that, described central server comprises following any one or multinomial:
The order program service module is used for if described service request is the order program service request the described order program service request that receives being transmitted to described multimedia server, will return to described hotel integrated management server from the playlist that described multimedia server obtains;
The navigation Service module is used for connect with described call center, and the described navigation Service request that will receive being forwarded to the set up voice conversation of described call center with correspondence if described service request is the navigation Service request;
User class authentication service module is used for user profile is carried out the user class authentication, and authentication result is returned described hotel integrated management server.
11, hotel according to claim 9 multimedia service management system is characterized in that, described multimedia server comprises:
The playlist memory module is used to store the playlist of the played file that described multimedia server comprises;
The play content memory module is used to store the content of described played file;
Play distribution module, be used for sending described playlist to described central server according to the described order program service request that receives, the preview or the playing request information of the played file of determining according to described playlist that receiving set up box sends send the preview or the media stream of the content correspondence of described played file to described set-top box by the Streaming Media distribution platform according to the information of described played file.
12, hotel according to claim 9 multimedia service management system is characterized in that, described call center comprises:
The voice link block is used for setting up voice conversation by the communication network user's corresponding with the set-top box of initiating described navigation Service request communicating terminal;
Service managing server is used for the directory request initiated according to described voice link block, searches the catalogue of the various information resources of preservation, obtain the catalogue that described user needs after, send the content search request to content management server;
Content management server is used for searching the described various information resources of preservation according to described content search request, obtains the required information resources of user, and the resource information that the user is required pushes to described set-top box.
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