CN110472134A - Hotel guest room service robot and Local Service processing data information system - Google Patents
Hotel guest room service robot and Local Service processing data information system Download PDFInfo
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- CN110472134A CN110472134A CN201810443489.8A CN201810443489A CN110472134A CN 110472134 A CN110472134 A CN 110472134A CN 201810443489 A CN201810443489 A CN 201810443489A CN 110472134 A CN110472134 A CN 110472134A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/28—Constructional details of speech recognition systems
- G10L15/30—Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L17/00—Speaker identification or verification
- G10L17/04—Training, enrolment or model building
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L17/00—Speaker identification or verification
- G10L17/16—Hidden Markov models [HMM]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
Abstract
The present invention relates to a kind of hotel guest room service robot and Local Service processing data information system, which includes natural language processing card module, the interactive controlling module that personalizes and display screen；It receives the phonetic order that user issues and semantics recognition is carried out by the natural language processing card module；When information such as user's inquiry localization tourism, shopping, the query result data for inquiring and receiving feedback are sent to cloud server, will be played after corresponding query result Data Synthesis voice；When user issues housekeeping service demand phonetic order, then the phonetic order that client issues is forwarded to Customer Service Center, hotel；When user's inquiry include the time, weather everyday problem when, then obtain corresponding information carry out voice answering.The system includes cloud server and client, and client includes above-mentioned robot.The robot and system provide counseling services, effectively promotion user experience, improve user demand treatment effeciency.
Description
Technical field
The present invention relates to hotel information equipment technical fields, and in particular to a kind of hotel guest room service robot and this
Ground service data information processing system.
Background technique
Currently, for some demands for services for moving in client, most hotels using traditional artificial treatment mode,
By client active call foreground or service centre, reception counter of hotel is connected to after phone and is taken again by hotel management personnel placement
Business personnel provide service to client room.When hotel occupancy client is more, often hotel staff cannot be room in time
Objective offer service, for customer in response demand there are certain hysteresis quality, treatment effeciency is lower.
In addition, as hotel occupancy client it should be understood that when local tourist attractions and local food and drink condition, it is most at present
Hotel is not provided with to the mechanism for moving in the related counseling services of client's offer, and hotel staff can not be timely and effectively
Client's consulting needed is provided, often client requires a great deal of time due to lacking reference information to screen businessman's
Superiority and inferiority, is either blindly selected due to time requirement and inappropriate businessman or tourist attractions, and user experience is reduced.
To sum up, hotel in the prior art using human response customer demand by the way of, that there are treatment effeciencies is low, no
The defect of counseling services can be provided.
Summary of the invention
The present invention proposes a kind of hotel guest room service robot and Local Service processing data information system, to solve
Customer in response demand efficiency in the prior art is lower, cannot provide the technical issues of counseling services.
The technical solution of the present invention is as follows:
The present invention provides a kind of hotel guest room service robot, including natural language processing card module, personalize interaction
Control module and display screen；
Personalize interactive controlling module, whether has interactive voice needs for real-time judge user, is that then voice inquiry is used
Family needs and receives the phonetic order of user, executes corresponding operation, comprising:
It receives the phonetic order that user issues and semantics recognition is carried out by the natural language processing card module；
It is looked into when user's inquiry localization tourism, shopping, catering information to cloud server transmission according to recognition result
Request is ask, the query result data of cloud server feedback are received, carries out corresponding text importing and based at the natural language
Reason card module will play after corresponding query result Data Synthesis voice；
When user issues housekeeping service demand phonetic order, then connect after the phonetic order that client issues being recorded
Chummery number is forwarded to Customer Service Center, hotel through cloud；
When user's inquiry include the time, weather, temperature everyday problem when, then obtain current time information, Weather information
Or voice answering is carried out by the natural language processing card module after temperature information, and show corresponding text.
Wherein, the robot further includes that face vocal print intersects identification module；
Face vocal print intersects identification module, including face recognition module and voiceprint identification module, for knowing the face
The recognition result of other module and the recognition result of the voiceprint identification module carry out mixing together judgement, to the identity of user into
Row composite authentication.
Wherein, face recognition module, the convolutional neural networks model construction based on Tensorflow, for passing through camera shooting
Head shooting at close range facial image is simultaneously sampled, and uses the convolutional neural networks mould trained after extracting face feature
Type compares identification, extracts comparison result from face feature database.
Wherein, voiceprint identification module, for using hidden Markov model, cooperation training set is trained building identification
Model, for microphone detection collect sound, be based on energy measuring and LTSD, carry out dynamic time warping, vector quantization,
Support vector machines extracts sound characteristic, passes through the identity that the identification model after training recognizes sound source person.
Wherein, face vocal print intersect identification module, be also used to detect in short range whether the face feature of someone and
Vocal print feature exists, and judges whether to need to collect the face feature and vocal print feature；
And/or by personalizing interactive controlling module and user personalize in interactive process, active collection is current
The vocal print feature and face feature of user.
The present invention also provides a kind of Local Service processing data information systems, including cloud server and client；
The client includes above-mentioned hotel guest room service robot and information desk calling device；
The cloud server, including data acquisition module, data preferred module and web service module；
The data acquisition module, for obtaining the clothing ,food and housing of localization from internet based on distributed reptile technology
Row data construct distributed data collection library；
Data preferred module is carried out for the data to the distributed data collection library according to preset characteristic model
It screens and selected objective target database is written；
Web service module is asked for receiving the inquiry request of hotel guest room service robot transmission according to the inquiry
The screening selected objective target businessman from the selected objective target database is asked to take as query result data feedback to the hotel guest room
Be engaged in robot；It is also used to receive the recording for the housekeeping service demand phonetic order that the hotel guest room service robot is sent, and
It is forwarded to the information desk calling device；
Information desk calling device is equipped with main screen, Customer Service Center, hotel is placed in, after receiving the recording
Housekeeping service needed for user is shown in main screen, and makes a sound prompt hotel staff and the guest room of user is taken
Business demand is responded.
Wherein, data acquisition module is used for:
Based on Scrapy crawler engine and Redis database realizing distributed reptile structure, certainly by preset spider
The dynamic food, clothing, housing and transportation data that localization is obtained from internet, then stored after carrying out preliminary screening, duplicate removal processing to data
To the distributed data collection library.
Wherein, data preferred module is used for:
Automatically data are extracted from distributed data collection library, and data are screened according to preset characteristic model
And selected objective target database is written, the result for inquiring data from selected objective target database with user tends to feature for feedback school
It tests, the judgment basis as self study is trained preset characteristic model.
Wherein, cloud server provides service call to client by way of HTTP Restful API.
Wherein, web service module, the historical query content and target businessman for being also used to record active user manage classification,
The preference profiles for analyzing active user calculate current use by NB Algorithm model according to the preference profiles of user
It is back to the hotel guest room service robot after obtaining calculating result together and shown by the interested content in family.
Technical effect disclosed by the invention are as follows:
The invention proposes a kind of hotel guest room service robot and Local Service processing data information system, hotels
Whether housekeeping service robot can have interactive voice needs with real-time judge user, when user's inquiry localization tourism, shopping
When with the information such as food and drink, which can receive cloud server feedback by sending inquiry request to cloud server
Query result merging is at playing to user after voice；When user's inquiry include the time, weather, temperature everyday problem when,
Robot can be answered a question with quick response, can be provided consulting answer service to the user moved in real time, be helped client rapid
Local food and drink, tourism relevant information are solved, interactivity is strong, and the user experience is improved；Meanwhile when user needs corresponding guest room clothes
When business demand, then together with room number after the phonetic order that client issues is recorded by robot, hotel's customer service is forwarded to
Center arranges corresponding personnel to provide corresponding service by client service center, by the unified reply of service centre and scheduling, Yong Huwu
Communication need to be made a phone call, reduces the case where omitting due to manual allocation scheduling part guest room, improving needs client
The treatment effeciency asked.
Detailed description of the invention
The accompanying drawings constituting a part of this application is used to provide further understanding of the present invention, of the invention
Illustrative embodiments and their description are used to explain the present invention, and are not constituted improper limitations of the present invention.Wherein:
Fig. 1 is the primary structure schematic diagram of housekeeping service robot interior software processing module of the invention；
Fig. 2 is that a kind of embodiment of the kernel software processing module framework of robot in the embodiment of the present invention is shown
It is intended to；
Fig. 3 is a kind of configuration diagram of embodiment of the electrical structure of robot of the embodiment of the present invention；
Fig. 4 is the primary structure schematic diagram of Local Service processing data information system of the present invention；
Fig. 5 is primary structure schematic diagram in one embodiment of Local Service processing data information system of the present invention.
Specific embodiment
The present invention will be described in detail below with reference to the accompanying drawings and embodiments.The explanation of each example through the invention
Mode provide and be not intended to limit the present invention.In fact, those skilled in the art will be clear that, the scope of the present invention is not being departed from
Or in the case where spirit, it can modify in the present invention and modification.For example, being illustrated or described as one of one embodiment
The feature divided can be used for another embodiment, to generate another embodiment.Thus, it may be desirable to which the present invention includes to be included into
Such modifications and variations in the range of the following claims and their equivalents.
The invention discloses a kind of hotel guest room service robot and Local Service processing data information systems.
Embodiment one
Hotel guest room service robot, shown in Figure 1, inter-process structure includes natural language processing plug-in unit mould
Block and the interactive controlling module that personalizes, shell upper are equipped with display screen.
Personalize interactive controlling module, whether has interactive voice needs for real-time judge user, is that then voice inquiry is used
Family needs and receives the phonetic order of user, executes corresponding operation, comprising:
It receives the phonetic order that user issues and semantics recognition is carried out by the natural language processing card module；
It is looked into when user's inquiry localization tourism, shopping, catering information to cloud server transmission according to recognition result
Request is ask, the query result data of cloud server feedback are received, carries out corresponding text importing and based at the natural language
Reason card module will play after corresponding query result Data Synthesis voice；
When user issues housekeeping service demand phonetic order, then connect after the phonetic order that client issues being recorded
Chummery number is forwarded to Customer Service Center, hotel through cloud；
When user's inquiry include the time, weather, temperature everyday problem when, then obtain current time information, Weather information
Or voice answering is carried out by the natural language processing card module after temperature information, and show corresponding text.
In embodiments of the present invention, which is deployed in the every of hotel as most important service terminal
A guest room.When resident comes into robot or calling machine name word, robot can inquire in active as hotel staff
Resident, which what is the need for, to be wanted.Specific operation is carried out after the voice for receiving guest indicates, such as:
When client has which is joyful to robot inquiry is local, it is fond of eating or when good shopping place, robot can Xiang You
It selects query service to issue to request and find out the businessman for being best suitable for guest from preferred merchant database, and by these businessmans
Information (such as: characteristic, address are preferential) is shown on auxiliary screen, and is accompanied by sound and is played to user；
When guest can propose the demand of room service to robot, robot will start sound-recording function, guests is waited to say
After complete, the room number of guest and the recording of specific requirement are sent to cloud, notify information desk calling system by voice by cloud
The waiter that information is sent directly to hotel services center responds.
Guest can quickly move through to the most commonly seen problem such as robot query time, weather, temperature, robot
Voice provides answer, and relevant text is shown on auxiliary screen.
Preferably, which further includes that face vocal print intersects identification module.Face vocal print intersects identification module, including
Face recognition module and voiceprint identification module, for by the recognition result of the face recognition module and the Application on Voiceprint Recognition mould
The recognition result of block carries out mixing together judgement, carries out composite authentication to the identity of user.
Wherein, the recognition of face of robot is the convolutional neural networks based on Tensorflow in the embodiment of the present invention
(Convolutional Neural Network, CNN) building.Its main process is by camera shooting at close range people
As being sampled, the comparison of then image that face feature is carried out using the convolutional neural networks model trained then is extracted
With recognition, comparison result finally is taken out from face feature database.
And in the embodiment of the present invention, the Voiceprint Recognition System of robot is using hidden Markov model (Hidden
Markov Model, HMM), cooperation training set (including keyword and phoneme) forms model algorithm after carrying out training for a long time.
When starting to carry out Application on Voiceprint Recognition, the sound of other side will be collected by microphone detection by robot, then by being examined based on energy
It surveys and LTSD (Long-Term Spectral Divergence), progress dynamic time warping (Dynamic Time
Warping, DTW), vector quantization (Vector Quantization, VQ), support vector machines (Support Vector
Machine, SVM) sound characteristic of other side is extracted, finally by the identity of the model identification speaker after training.
Recognition of face and Application on Voiceprint Recognition are all to belong to the pattern-recognition of data-driven, and being verified repeatedly by machine learning can
To improve certain discrimination, it can be difficult to error rate caused by quasi-complement data are insufficient.Since face characteristic and vocal print are special
Sign is all unique, if two step judgements are carried out using the two fusion, even if respective data volume deficiency causes discrimination not high
But composite authentication can mutual quasi-complement this defect.
Application on Voiceprint Recognition and recognition of face accurately obtain recognition result most above all collect other side sound characteristic or
Face feature, therefore most of personalized such apply is required before use through a series of collection process, however
In public environment it is this want user strongly to cooperate obtain the process of information be it is unpractical, most users all may be because
Trouble, or worry leakage of personal information and be not involved in collection process.
In the embodiment of the present invention, the near field cognition technology that robot is combined by audio frequency and video, actively perceive short distance model
In enclosing (such as within the scope of 1 meter) whether presence of people, identification technology is intersected by machine vision and speech recognition and detects
The face feature and vocal print feature of people whether there is to judge whether to need to carry out identification feature collection.For strange robot
People initiatively greets for example to messenger: distinguished guest, you are good！Thus it inquires a series of such as interpersonal first acquaintance
Some problems in scene collect the vocal print and face feature of other side by this process.
Near field cognition technology is the voice arrived first by machine built-in microphone array received, determines what sound issued
Source and direction, then camera is turned to the direction that sound issues by the head of rotary machine people, and hair is identified from camera
The position of sound whether there is the object with mankind spy's feature out.
Intersecting identification technology by face vocal print can be in the case where low volume data and not high individual event recognition accuracy still
Specific speaker can be accurately differentiated, i.e., differentiates speaker in more people's environment.
Preferably, " emotion " that robot is reached by the display screen scene plot above robot, can support a variety of mankind basic
Emotion, such as: pleasure, anger, sorrow, happiness.Machine person-to-person communication is set to become interesting rather than ice-cold.
Shown in referring to figs. 2 and 3, Fig. 2 is one of the kernel software processing module framework of robot in the embodiment of the present invention
The schematic diagram of kind embodiment；Fig. 3 is a kind of configuration diagram of embodiment of the electrical structure of the robot.
The robot, which is also equipped with, carries out intelligent control to equipment such as electric light, power outlets in guest room.
Hotel guest room service robot provided by the invention is based on its above-mentioned design, is based on intelligent sound technology and machine
Visual identification technology provides hotel room service to guest, and a large amount of machine drive portions are saved compared with traditional service robot
Point, therefore its volume ratio others server people is smaller, without occupying more spaces, is easily placed；
In addition, inorganic silica gel can be used as main material in the shell of the robot, main component is silica, chemically
Matter is stablized, and has high shatter-resistant, non-conductive, fire resisting moisture-proof；
The robot electric part is constructed based on embedded system, using 1.2GHz ARM Cortex A53 processor,
Built-in WIFI, compatible 2.4GHz 802.11b/g/n；Have both video playing and 3D display performance；Bluetooth 4.1 is supported to standardize.It is logical
It crosses 5 volts of low-voltage power supplies while being equipped with built-in battery backup and realize two kinds of selecting type power supplies, keeping the same of operation efficiency
When be able to maintain lower energy consumption, therefore be also equipped with this superior function of low energy consumption.
Embodiment two
The present invention also provides a kind of Local Service processing data information systems, including cloud server and client.
Shown in Figure 4, client includes hotel guest room service robot and information desk calling device；Cloud server,
Including data acquisition module, data preferred module and web service module.
Data acquisition module, for obtaining the clothing ,food and housing line number of localization from internet based on distributed reptile technology
According to building distributed data collection library；
Data preferred module is screened for the data to distributed data collection library according to preset characteristic model
And selected objective target database is written；
Web service module, for receive hotel guest room service robot transmission inquiry request, according to inquiry request from
Selected objective target businessman is screened in selected objective target database as query result data feedback to hotel guest room service robot；Also
For receiving the recording of the housekeeping service demand phonetic order of hotel guest room service robot transmission, and it is forwarded to information desk and exhales
It is device；
Information desk calling device is equipped with main screen, is placed in Customer Service Center, hotel, for that will use after receiving recording
Housekeeping service needed for family is shown in main screen, and making a sound prompt hotel staff need to the housekeeping service of user
It asks and is responded.
Preferably as a kind of embodiment, the framework of Local Service processing data information system of the present invention referring to
Shown in Fig. 5.
Data acquisition is that network technology realization is climbed by the distribution of automation.Based on Scrapy crawler engine and Redis
Database realizing distributed reptile structure.It is related to obtain various food, clothing, housing and transportation from internet automatically by specific spider
Data, data are being screened, are being stored after the processing such as duplicate removal to database.
Data preferred module is AI (artificial intelligence) module, it is automatically from the database of distributed parallel computing environment
Data are extracted, and according to characteristic model data are screened and be written with preferred merchant database, and can be with client from preferred quotient
The result that data are inquired in family's database tends to feature as feedback check, as the judgment basis of self study to improve every time
The accuracy rate of high-quality businessman is extracted from magnanimity merchant data.
Except through the artificial intelligence of deep learning can be supported to extract other than merchant data from database, this system is also
High-quality merchant database is entered into after strictly screening the quality of businessman by way of artificial assistance.
The system can also support preferred businessman's active push, in the inquiry instruction issued according to robot from preferred businessman
After filtering out corresponding merchant data in database, due to inquiring content every time, businessman manage the current use of category stands
Family preference, preferably businessman's enquiry module can guess user by NB Algorithm model according to these user preference features
May can also content to which aspect it is interested, it is back to guest room robot together after obtaining calculating result, and show
In its screen.
Since server-side is an independent back-end system, it will be deployed in cloud, is taken because drawing preferred query service and hotel
Business module is to provide service call to client by way of HTTP Restful API.
Client part is made of housekeeping service robot and information desk calling device.Information desk calling device is to place
Call center in hotel, the service call requests that cloud receives some guest room will show the main screen of information desk calling system
In curtain, and make a sound prompt.
The current service robot majority that can be used for hotel service in the prior art does not have information consultation function, and one
As volume it is big, action is clumsy, and mobile robot needs heavy-duty motor to drive its movement；And control such as electric light cannot be operated,
The equipment such as power outlet, use scope are more limited to.
The present invention enhances robot and the communication capability of client using machine self-teaching self training, and can be with
It is interacted with more people.Its compact, it is resistance to fall antidetonation, it is run under low-power power consumption always, advantage of lower cost.
Hotel in the prior art lacks unmanned room service system improving service quality, and user experience is poor, and
Cloud server and client is arranged in Local Service processing data information system provided by the invention, passes through robot and visitor
Family provides hotel room service and good localization information query service to client by speech exchange, realizes high-quality data
It provides and voice human-computer interaction.
Robot integral mechanical structure of the invention is relatively easy, and application range is wider, usage scenario based on hotel,
Also can be applied to dining room, warehouse, office, airport VIP suite, the environment such as high-speed rail station honored guest's airport lounge and other be applicable in
Field.
The above is only a preferred embodiment of the present invention, is not intended to restrict the invention, and comes for those skilled in the art
It says, the invention may be variously modified and varied.All within the spirits and principles of the present invention, made any modification, equivalent
Replacement, improvement etc., should all be included in the protection scope of the present invention.
Claims (10)
1. hotel guest room service robot, which is characterized in that including natural language processing card module, personalize interactive controlling mould
Block and display screen；
Whether the interactive controlling module that personalizes, have interactive voice needs for real-time judge user, is that then voice inquiry is used
Family needs and receives the phonetic order of user, executes corresponding operation, comprising:
It receives the phonetic order that user issues and semantics recognition is carried out by the natural language processing card module；
Inquiry is sent to cloud server and is asked when user's inquiry localization tourism, shopping, catering information according to recognition result
It asks, receives the query result data of cloud server feedback, carry out corresponding text importing and inserted based on the natural language processing
Part module will play after corresponding query result Data Synthesis voice；
When user issues housekeeping service demand phonetic order, then together with room after the phonetic order that client issues being recorded
Number, Customer Service Center, hotel is forwarded to through cloud；
When user's inquiry include the time, weather, temperature everyday problem when, then obtain current time information, Weather information or
Voice answering is carried out by the natural language processing card module after temperature information, and shows corresponding text.
2. hotel guest room service robot according to claim 1, it is characterised in that: the robot further includes face sound
Line intersects identification module；
The face vocal print intersects identification module, including face recognition module and voiceprint identification module, for knowing the face
The recognition result of other module and the recognition result of the voiceprint identification module carry out mixing together judgement, carry out to the identity of user
Composite authentication.
3. hotel guest room service robot according to claim 2, it is characterised in that: the face recognition module is based on
The convolutional neural networks model construction of Tensorflow, for passing through camera shooting at close range facial image and being sampled,
Identification is compared using the convolutional neural networks model trained after extraction face feature, from face feature database
Extract comparison result.
4. hotel guest room service robot according to claim 2, which is characterized in that the voiceprint identification module is used for
Using hidden Markov model, training set is cooperated to be trained building identification model, for the sound that microphone detection is collected, base
In energy measuring and LTSD, dynamic time warping, vector quantization, support vector machines are carried out to extract sound characteristic, passes through training
The identity of identification model identification sound source person afterwards.
5. hotel guest room service robot according to claim 2, which is characterized in that the face vocal print intersects identification mould
Block, be also used to detect in short range whether someone face feature and vocal print feature exist, and judge whether to need to collect
The face feature and vocal print feature；
And/or interactive controlling module is personalized and user personalize in interactive process by described, active collection is currently used
The vocal print feature and face feature at family.
6. Local Service processing data information system, which is characterized in that including cloud server and client；
The client includes hotel guest room service robot and information desk calling dress as described in any one in claim 1-5
It sets；
The cloud server, including data acquisition module, data preferred module and web service module；
The data acquisition module, for obtaining the clothing ,food and housing line number of localization from internet based on distributed reptile technology
According to building distributed data collection library；
The data preferred module is carried out for the data to the distributed data collection library according to preset characteristic model
It screens and selected objective target database is written；
The web service module, the inquiry request sent for receiving the hotel guest room service robot, according to the inquiry
Request screens selected objective target businessman as query result data feedback to the hotel guest room from the selected objective target database
Service robot；It is also used to receive the recording for the housekeeping service demand phonetic order that the hotel guest room service robot is sent,
And it is forwarded to the information desk calling device；
The information desk calling device is equipped with main screen, is placed in Customer Service Center, hotel, for inciting somebody to action after receiving the recording
Housekeeping service needed for user is shown in main screen, and making a sound prompt hotel staff need to the housekeeping service of user
It asks and is responded.
7. Local Service processing data information system according to claim 6, which is characterized in that the data acquisition module
Block is used for:
Based on Scrapy crawler engine and Redis database realizing distributed reptile structure, by preset spider automatically from
The food, clothing, housing and transportation data of localization are obtained in internet, then are stored after carrying out preliminary screening, duplicate removal processing to data to described
Distributed data collection library.
8. Local Service processing data information system according to claim 6, which is characterized in that the preferred mould of data
Block is used for:
Automatically data are extracted from the distributed data collection library, and data are screened simultaneously according to preset characteristic model
Selected objective target database is written, the result for inquiring data from the selected objective target database with user tends to feature for feedback school
It tests, the judgment basis as self study is trained the preset characteristic model.
9. Local Service processing data information system according to claim 6, which is characterized in that the cloud server
Service call is provided to client by way of HTTP Restful API.
10. Local Service processing data information system according to claim 6, which is characterized in that the web services mould
Block, the historical query content and target businessman for being also used to record active user manage classification, and the preference for analyzing active user is special
Sign calculates the interested content of active user by NB Algorithm model according to the preference profiles of user, is being pushed away
After calculating result it is back to the hotel guest room service robot together and shown.
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111081248A (en) * | 2019-12-27 | 2020-04-28 | 安徽仁昊智能科技有限公司 | Artificial intelligence speech recognition device |
| CN111613226A (en) * | 2020-06-04 | 2020-09-01 | 中国银行股份有限公司 | Voice interaction method and device and test robot |
| CN111882766A (en) * | 2020-07-24 | 2020-11-03 | 南宁职业技术学院 | Intelligent hotel self-help check-in terminal |
| CN112286209A (en) * | 2020-11-19 | 2021-01-29 | 深圳壹智云科技有限公司 | Man-machine interaction method and system of mobile robot |
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| CN114785842A (en) * | 2022-06-22 | 2022-07-22 | 北京云迹科技股份有限公司 | Robot scheduling method, device, equipment and medium based on voice exchange system |
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| CN112309402A (en) * | 2020-09-30 | 2021-02-02 | 深圳优地科技有限公司 | Calling method, device, equipment and storage medium of robot service |
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| CN114785842A (en) * | 2022-06-22 | 2022-07-22 | 北京云迹科技股份有限公司 | Robot scheduling method, device, equipment and medium based on voice exchange system |
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Application publication date: 20191119 |