CN106926252A - A kind of hotel's intelligent robot method of servicing - Google Patents
A kind of hotel's intelligent robot method of servicing Download PDFInfo
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- CN106926252A CN106926252A CN201710257963.3A CN201710257963A CN106926252A CN 106926252 A CN106926252 A CN 106926252A CN 201710257963 A CN201710257963 A CN 201710257963A CN 106926252 A CN106926252 A CN 106926252A
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- hotel
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J11/00—Manipulators not otherwise provided for
- B25J11/0005—Manipulators having means for high-level communication with users, e.g. speech generator, face recognition means
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- Health & Medical Sciences (AREA)
- Audiology, Speech & Language Pathology (AREA)
- General Health & Medical Sciences (AREA)
- Human Computer Interaction (AREA)
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Abstract
The invention discloses a kind of hotel's intelligent robot method of servicing, master control system is employed, the master control system connects sensor unit, radio frequency identification sensor module, interactive voice unit, behavior moving cell, avoidance unit, hotel service Database Unit and communication unit respectively.The present invention obtains user's facial information using vision sensor, and whether effectively identification matching user profile is true, and the privacy moved in and can protect some special passengers is handled by intelligent robot, does not allow data information to be revealed.User can also untie room door lock by brush face, and effectively protection user moves in the safety in hotel, and the method possesses novel sense, can attract more customers to hotel occupancy, increase hotel's turnover, reduce hotel administration cost.
Description
Technical field
The present invention relates to a kind of robot method of servicing, specifically a kind of hotel's intelligent robot method of servicing.
Background technology
According to newest one report display, in the whole world, service type robot market total value is with 20% to 30% speed
Increase, 2017, China will be as global maximum robot market.Service robot be expected to turn into robot field in most
One of growth point of potentiality, and robot commercialization with having begun to serve hotel industry.
Traditional hotel service can not be provided in time in the presence of the contradiction, hospitalit being also easy to produce between staff and customer
The problems such as.
The content of the invention
It is an object of the invention to provide a kind of hotel's intelligent robot method of servicing, to solve to be carried in above-mentioned background technology
The problem for going out.
To achieve the above object, the present invention provides following technical scheme：
A kind of hotel's intelligent robot method of servicing, is controlled using following unit module：
Sensor unit, including vision sensor module and radio frequency identification sensor module, vision sensor module are placed in machine
Front on the number of people, obtains its facial information and needs to realize the situation that face information is matched by scanning user face
Radio frequency identification sensor module, is placed in robot palm center, for reading user identity card information；
Interactive voice unit, including voice acquisition module, semantic processes module and voice output module, voice acquisition module pass through
The order that EM6027 microphones send to user carries out speech signal samples, and user voice signal is sent into semantic processes mould
Block is processed；Semantic processes module carries out Sentence analysis treatment to the sound source collected, and calculates user command, system according to
Corresponding treatment is made in family order, and voice output module is system when making corresponding voice broadcast and processing, and carries out voice
Output；
Behavior moving cell, drives direct current generator to realize the motion of robot by pid algorithm；
Avoidance unit, is realized by IR evading obstacle sensors, and the combination of ad-hoc location is pressed by multiple IR evading obstacle sensors, is realized
To the obstacle recognition in robot front ＞ 180 degrees plane and 60cm distances, and motion control is realized while carrying out avoidance behaviour
Make；
Hotel service Database Unit, comprising hotel guest room database, service session database, User Information Database and motion
Trajectory Arithmetic database, comprising the information and current state in all guest rooms in hotel in hotel guest room database；Service session
Database is the dialog database involved by reception counter of hotel；User Information Database stores user related information；Movement locus is calculated
Method database be robot by current location to all guest rooms and return to original position special exercise Trajectory Arithmetic；
Communication unit, robot of hotel, the communication between user and hotel system backstage are realized based on WLAN.
As further scheme of the invention：Master control system is additionally used, the master control system connects biography respectively
Sensor cell, radio frequency identification sensor module, interactive voice unit, behavior moving cell, avoidance unit, hotel service database
Unit and communication unit.
Compared with prior art, the beneficial effects of the invention are as follows：The present invention obtains user face letter using vision sensor
Whether breath, effectively identification matching user profile are true, and being handled to move in by intelligent robot can protect that some special passengers' is hidden
Private, does not allow data information to be revealed.User can also untie room door lock by brush face, and effectively protection user moves in the safety in hotel,
The method possesses novel sense, can attract more customers to hotel occupancy, increases hotel's turnover, reduces hotel administration cost.
Brief description of the drawings
The structural representation of Tu1Wei hotels intelligent robot method of servicing.
Procedure Procedure figure is registered in Tu2Wei hotels intelligent robot method of servicing.
Hotel's boot flow flow chart in Tu3Wei hotels intelligent robot method of servicing.
Specific embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete
Site preparation is described, it is clear that described embodiment is only a part of embodiment of the invention, rather than whole embodiments.It is based on
Embodiment in the present invention, it is every other that those of ordinary skill in the art are obtained under the premise of creative work is not made
Embodiment, belongs to the scope of protection of the invention.
Fig. 1~3 are referred to, in the embodiment of the present invention, a kind of hotel's intelligent robot method of servicing, using such as lower unit mould
Block is controlled：
Sensor unit, including vision sensor module and radio frequency identification sensor module, vision sensor module are placed in machine
Front on the number of people, obtains its facial information and needs to realize the situation that face information is matched by scanning user face
Radio frequency identification sensor module, is placed in robot palm center, for reading user identity card information；
Interactive voice unit, including voice acquisition module, semantic processes module and voice output module, voice acquisition module pass through
The order that EM6027 microphones send to user carries out speech signal samples, and user voice signal is sent into semantic processes mould
Block is processed；Semantic processes module carries out Sentence analysis treatment to the sound source collected, and calculates user command, system according to
Corresponding treatment is made in family order, and voice output module is system when making corresponding voice broadcast and processing, and carries out voice
Output；
Behavior moving cell, drives direct current generator to realize the motion of robot by pid algorithm；
Avoidance unit, is realized by IR evading obstacle sensors, and the combination of ad-hoc location is pressed by multiple IR evading obstacle sensors, is realized
To the obstacle recognition in robot front ＞ 180 degrees plane and 60cm distances, and motion control is realized while carrying out avoidance behaviour
Make；
Hotel service Database Unit, comprising hotel guest room database, service session database, User Information Database and motion
Trajectory Arithmetic database, comprising the information and current state in all guest rooms in hotel in hotel guest room database；Service session
Database is the dialog database involved by reception counter of hotel；User Information Database stores user related information；Movement locus is calculated
Method database be robot by current location to all guest rooms and return to original position special exercise Trajectory Arithmetic；
Communication unit, robot of hotel, the communication between user and hotel system backstage are realized based on WLAN.
Hotel's intelligent robot method of servicing flow
2.2.2.1 flow is registered
1. user reaches hotel, to the hotel's robot voice " registering " positioned at foreground.
2. current vacant room information is shown in robot screen, and user is checked and selected.
3. after user completes to move in room selection, robot lifts manipulator and front, by the centre of the palm upward and language
Sound points out " identity card is please placed in my palm center ", and after completing ID card information reading, voice message " please fetch identity
Card ", then complete ID card information and read.
4. following robot voice " look at my above-head complete face information read ", robot will obtain user's
Facial information is matched with information on identity card, and next step is carried out after the match is successful.
5. robot voice " PLSCONFM bill ", after user confirms an order, robot screen occurs Quick Response Code, and user is only
Realize that i.e. completion is paid on line registers, user can be by checking that order detail obtains room information after completing to pay.
2.2.2.2 hotel's boot flow
1. after user completes to register, to room room number is moved in the hotel robot screen of reception centre, robot connects
After receiving instruction, voice " is please walked " with me, and movement locus algorithm as corresponding to room room number is moved.
2. when robot reaches user's room door, the confirmation of user's face information can be scanned.
3. after matching is successfully recognized, robot is sent by WLAN unties room door instruction, master control system
Correspondence room door will be untied after receiving instruction.
The present invention obtains user's facial information using vision sensor, and whether effectively identification matching user profile is true, by
Intelligent robot handles the privacy moved in and can protect some special passengers, does not allow data information to be revealed.User can also be by brush
Face unties room door lock, and effectively protection user moves in the safety in hotel, and the method possesses novel sense, more customers can be attracted to arrive
Hotel occupancy, increases hotel's turnover, reduces hotel administration cost.
It is obvious to a person skilled in the art that the invention is not restricted to the details of above-mentioned one exemplary embodiment, Er Qie
In the case of without departing substantially from spirit or essential attributes of the invention, the present invention can be in other specific forms realized.Therefore, no matter
From the point of view of which point, embodiment all should be regarded as exemplary, and be nonrestrictive, the scope of the present invention is by appended power
Profit requires to be limited rather than described above, it is intended that all in the implication and scope of the equivalency of claim by falling
Change is included in the present invention.Any reference in claim should not be considered as the claim involved by limitation.
Moreover, it will be appreciated that although the present specification is described in terms of embodiments, not each implementation method is only wrapped
Containing an independent technical scheme, this narrating mode of specification is only that for clarity, those skilled in the art should
Specification an as entirety, the technical scheme in each embodiment can also be formed into those skilled in the art through appropriately combined
May be appreciated other embodiment.
Claims (2)
1. a kind of hotel's intelligent robot method of servicing, it is characterised in that be controlled using following unit module：
Sensor unit, including vision sensor module and radio frequency identification sensor module, vision sensor module are placed in machine
Front on the number of people, obtains its facial information and needs to realize the feelings that face information is matched by scanning user face
Condition；
Radio frequency identification sensor module, is placed in robot palm center, for reading user identity card information；
Interactive voice unit, including voice acquisition module, semantic processes module and voice output module, voice acquisition module pass through
The order that EM6027 microphones send to user carries out speech signal samples, and user voice signal is sent into semantic processes mould
Block is processed；Semantic processes module carries out Sentence analysis treatment to the sound source collected, and calculates user command, system according to
Corresponding treatment is made in family order, and voice output module is system when making corresponding voice broadcast and processing, and carries out voice
Output；
Behavior moving cell, drives direct current generator to realize the motion of robot by pid algorithm；
Avoidance unit, is realized by IR evading obstacle sensors, and the combination of ad-hoc location is pressed by multiple IR evading obstacle sensors, is realized
To the obstacle recognition in robot front ＞ 180 degrees plane and 60cm distances, and motion control is realized while carrying out avoidance behaviour
Make；
Hotel service Database Unit, comprising hotel guest room database, service session database, User Information Database and motion
Trajectory Arithmetic database, comprising the information and current state in all guest rooms in hotel in hotel guest room database；Service session
Database is the dialog database involved by reception counter of hotel；User Information Database stores user related information；Movement locus is calculated
Method database be robot by current location to all guest rooms and return to original position special exercise Trajectory Arithmetic；
Communication unit, robot of hotel, the communication between user and hotel system backstage are realized based on WLAN.
2. intelligent robot method of servicing in hotel's according to claim 1, it is characterised in that additionally use main control system
System, the master control system connects sensor unit, radio frequency identification sensor module, interactive voice unit, behavior campaign respectively
Unit, avoidance unit, hotel service Database Unit and communication unit.
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| CN201710257963.3A CN106926252A (en) | 2017-04-19 | 2017-04-19 | A kind of hotel's intelligent robot method of servicing |
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| CN201710257963.3A CN106926252A (en) | 2017-04-19 | 2017-04-19 | A kind of hotel's intelligent robot method of servicing |
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| CN201710257963.3A Pending CN106926252A (en) | 2017-04-19 | 2017-04-19 | A kind of hotel's intelligent robot method of servicing |
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Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107316254A (en) * | 2017-08-01 | 2017-11-03 | 深圳市益廷科技有限公司 | A kind of hotel service method |
| CN109240300A (en) * | 2018-09-29 | 2019-01-18 | 深圳市华耀智慧科技有限公司 | Unmanned vehicle and its method for control speed, device, electronic equipment and storage medium |
| WO2019023927A1 (en) * | 2017-08-01 | 2019-02-07 | 深圳市益廷科技有限公司 | Hotel service method |
| WO2019023928A1 (en) * | 2017-08-01 | 2019-02-07 | 深圳市益廷科技有限公司 | Hotel service system |
| CN110472134A (en) * | 2018-05-10 | 2019-11-19 | 刘新宇 | Hotel guest room service robot and Local Service processing data information system |
| CN111222939A (en) * | 2019-11-05 | 2020-06-02 | 盟广信息技术有限公司 | Robot-based hotel service method and device |
| CN112025724A (en) * | 2020-08-21 | 2020-12-04 | 北京云迹科技有限公司 | Full-automatic check-in system and method based on robot memory function |
| US10870557B2 (en) | 2017-10-12 | 2020-12-22 | Otis Elevator Company | Compact belt termination assembly |
| CN113238502A (en) * | 2021-05-11 | 2021-08-10 | 深圳市华腾智能科技有限公司 | Intelligent hotel room management device based on DSP |
| CN113325840A (en) * | 2021-05-13 | 2021-08-31 | 深圳市华腾智能科技有限公司 | Intelligent service formula hotel guest room mobility control device |
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| WO2019023927A1 (en) * | 2017-08-01 | 2019-02-07 | 深圳市益廷科技有限公司 | Hotel service method |
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| CN107316254A (en) * | 2017-08-01 | 2017-11-03 | 深圳市益廷科技有限公司 | A kind of hotel service method |
| US10870557B2 (en) | 2017-10-12 | 2020-12-22 | Otis Elevator Company | Compact belt termination assembly |
| CN110472134A (en) * | 2018-05-10 | 2019-11-19 | 刘新宇 | Hotel guest room service robot and Local Service processing data information system |
| CN109240300B (en) * | 2018-09-29 | 2021-04-16 | 深圳市华耀智慧科技有限公司 | Unmanned vehicle, speed control method and device thereof, electronic equipment and storage medium |
| CN109240300A (en) * | 2018-09-29 | 2019-01-18 | 深圳市华耀智慧科技有限公司 | Unmanned vehicle and its method for control speed, device, electronic equipment and storage medium |
| CN111222939A (en) * | 2019-11-05 | 2020-06-02 | 盟广信息技术有限公司 | Robot-based hotel service method and device |
| CN112025724A (en) * | 2020-08-21 | 2020-12-04 | 北京云迹科技有限公司 | Full-automatic check-in system and method based on robot memory function |
| CN112025724B (en) * | 2020-08-21 | 2022-03-04 | 北京云迹科技有限公司 | Full-automatic check-in system and method based on robot memory function |
| CN113238502A (en) * | 2021-05-11 | 2021-08-10 | 深圳市华腾智能科技有限公司 | Intelligent hotel room management device based on DSP |
| CN113325840A (en) * | 2021-05-13 | 2021-08-31 | 深圳市华腾智能科技有限公司 | Intelligent service formula hotel guest room mobility control device |
| CN113325840B (en) * | 2021-05-13 | 2024-01-12 | 深圳市华腾智能科技有限公司 | Intelligent service type hotel guest room movement control device |
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Effective date of registration: 20190612 Address after: 518000 Guangdong 28, Shenzhen, Futian District, Huafu street, No. 5001 Huanggang Road, Shenzhen Industrial upper city (two phase of the Southern District) Applicant after: Shenzhen Sanbao innovation and intelligence Co., Ltd. Address before: 518055 the 32-33 floor of block B, CNOOC building, Nanshan District Houhai road and Chuang Road Interchange, Shenzhen, Guangdong. Applicant before: Qihan Technology Co., Ltd. |
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Application publication date: 20170707 |
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