TWI632517B - Smart house card, server subsystem and smart hotel management interactive system - Google Patents

Abstract

A smart hotel management interactive system, including: smart room card and server subsystem. At least one server of the server subsystem is configured to: configure the first smart card to be used for room control of a tenant in a hotel and provide at least one notification message; and During the check-in period, the hotel obtains the location of the tenant based on the communication signal sent by the smart house card, and judges the multiple event judgment conditions based on the location and time of the guest at the hotel. To send a corresponding notification message to the first smart room card for interaction.

Description

Smart house card, server subsystem and smart hotel management interactive system

The invention relates to an information management system, and more particularly to a smart house card, a server subsystem and a smart hotel management interaction system.

The common problems in hotel management are electromechanical equipment and system types, such as fire protection, water supply, air conditioning, telecommunications, multimedia, sewage drainage, broadcasting, surveillance video, access control, travel, parking, audio, lighting control, etc. It is not easy to maintain and manage. In addition, the wiring cost of these electromechanical equipment pipelines is high, and the weak current system is one of them.

In addition, hotels such as sightseeing hotels can only use the information management system to interact directly with tenants based on the time of check-in or check-out. In addition, information management systems often provide information or activity messages to tenants in a passive or bulletin board manner, failing to communicate effectively with tenants, resulting in the consumption or waste of information and network resources. Moreover, since the above-mentioned traditional methods can only be presented by enumeration or search, in the case of a large variety of activities, the event information is difficult to be quickly and instantly transmitted to all tenants, and the content thereof does not necessarily meet the needs of the tenant, resulting in inefficient promotion. In this way, it also causes the consumption of information and network resources or waste.

It can be seen that the information management system used in traditional hotels still needs to be improved.

The purpose of the invention is to propose a smart hotel management interaction technology, which is based on wireless communication technology and utilizes a smart room card with wireless communication and display technology, thereby effectively managing and interacting with the tenants, thereby effectively utilizing information and network. Road resources.

In order to achieve at least the above object, the present invention provides a smart house card for a smart hotel management interactive system, the smart house card comprising: a smart card module, a display module, a communication module and a control module. The communication module is configured to communicate with a server subsystem of the smart hotel management interaction system. The control module is coupled to the smart card module, the display module and the communication module; wherein the control module is used for access control of a guest in a room of a hotel through the smart card module; The room card is configured to be used by the tenant during the check-in period of the hotel, and the communication signal sent by the communication module is used by the server subsystem to obtain the tenant's location at the hotel; The control module receives the at least one notification message sent by the server subsystem through the communication module, and displays the at least one notification message through the display module, so that the server subsystem interacts with the guest.

In order to achieve at least the above object, the present invention provides a server subsystem for a smart hotel management interaction system, the server subsystem comprising at least one server, the server comprising: a network unit and a processing unit. The network unit is configured to communicate with the network and communicate with a plurality of terminal objects including at least one smart room card. The processing unit is coupled to the network unit for processing messages sent by the terminal objects. The at least one server is configured to: configure the first smart card of the at least one smart room card as access control for a tenant in a room of the hotel and provide at least one notification message; During the check-in period from the hotel to the check-in period, the tenant based on the communication signal sent by the first smart house card obtains the location of the tenant at the hotel, and based on the location and time of the tenant at the hotel, judges a plurality of events The condition is judged, and the corresponding notification message is sent to the first smart house card for interaction.

In an embodiment of the present invention, the event determining condition includes a device event determining condition, and the device event determining condition is based on device usage information of one floor of the hotel; if the device event determining condition is satisfied, the server is The device sends a corresponding notification message to the first smart room card to display a message based on device usage information of the floor.

In an embodiment of the present invention, the event determination condition includes an activity event determination condition, and the activity event determination condition is based on activity information of a floor of the hotel; if the activity event determination condition is satisfied, the server A corresponding notification message is sent to the first smart room card to display a message based on the activity information of the floor.

In an embodiment of the present invention, the event judgment condition includes a bill event judgment condition, and the bill event judgment condition is based on the bill management information about the tenant; if the bill event judgment condition is satisfied, the corresponding notice is issued. Sending a message to the first smart room card to display a message based on the ticket management information, wherein the tenant's ticket management information is information about at least one of a meal coupon, a coupon, a shuttle ticket, and a baggage loan.

In an embodiment of the present invention, the event determining condition includes a payment event determining condition, the payment event determining condition is based on payment event information about the tenant; and if the payment event determining condition is satisfied, sending a corresponding notification message The first smart room card is displayed to display a message based on the payment event information.

In an embodiment of the invention, the server is configured to estimate a possible action state of the tenant based on the location and time of the tenant at the hotel, and to determine the event determination conditions accordingly.

In an embodiment of the present invention, the server is further configured to: associate identification information of one of the at least one smart room card with the second smart house card to the room, and connect the same room The identification data of the customer corresponds to the second smart card, so that the second smart card is configured to be used for the room access control and providing an interactive message; and during the check-in period of the same-room guest at the hotel, based on the The communication signal sent by the second smart house card is the location of the same guest at the hotel.

In an embodiment of the present invention, the server is configured to determine the condition of the event based on the location and time of the tenant and the same guest at the hotel, and issue a corresponding notification message accordingly. At least one of the first smart house card and the second smart house card is to interact.

In an embodiment of the invention, the server is configured to transmit the location information of the guest room at the hotel to the second smart house card corresponding to the same tenant.

In order to achieve at least the above object, the present invention provides a smart hotel management interaction system, comprising: the server subsystem according to any of the foregoing embodiments, and at least one smart room card according to any of the foregoing embodiments.

In an embodiment of the present invention, the smart hotel management interaction system further includes: at least one gateway for communicating with the terminal subsystem and the server subsystem.

In an embodiment of the invention, the smart room card communication module is a low power wide area network communication module; the gateway device is a low power wide area network gateway device.

The above embodiments of the smart room card, the server subsystem and the smart hotel management interactive system can effectively manage and interact with the tenants, thereby effectively utilizing information and network resources, and providing and developing innovative services. Reduce operating costs.

10‧‧‧Smart Hotel Management Interactive System

90‧‧‧ Hostel

101, 102‧‧‧ Smart House Card

110‧‧‧Smart Card Module

120‧‧‧ display module

130‧‧‧Communication Module

140‧‧‧Control Module

200‧‧‧ gateway

210‧‧‧Communication Module

220‧‧‧Transmission module

230‧‧‧Processing module

300‧‧‧Server subsystem

310‧‧‧Network Unit

320‧‧‧Processing unit

330‧‧‧ storage unit

410‧‧‧Event Status Table

420‧‧‧Event Judgment Condition Table

501~504‧‧‧ Terminal objects

1 is a schematic block diagram of one embodiment of a smart hotel management interaction system in accordance with the present invention.

FIG. 2 is a schematic block diagram of an embodiment of the smart room card of FIG. 1.

[Fig. 3] is a schematic diagram of an embodiment of the smart house card display message in Fig. 1.

[Fig. 4] is a schematic block diagram of an embodiment of the gateway of Fig. 1.

FIG. 5 is a schematic block diagram of an embodiment of the server of FIG. 1.

[Fig. 6] is an example in which the smart hotel management interactive system uses the event status table and the event judgment condition table to make judgments and interact with the tenants.

In order to fully understand the objects, features and advantages of the present invention, the present invention will be described in detail with reference to the accompanying drawings. A schematic block diagram of one embodiment of a smart hotel management interaction system 10. As shown in FIG. 1, the smart hotel management interaction system 10 includes at least one smart room card (eg, 101, 102), at least one gateway 200, and a server subsystem 300 including at least one server. Each smart room card 101 is used for access control and communication interaction. Each of the gateways 200 is configured to communicate with a plurality of terminal objects, such as shown in FIG. 1, which include smart house cards 101, 102. The server subsystem 300 is configured to communicate with the terminal objects through the at least one gateway 200. The server subsystem 300 is configured to: associate the identification data of the smart house card 101 to a room of a hotel, and map the identification data of the at least one tenant to the smart house card 101, so that the smart room card The 101 is configured to use the room access control and provide at least one notification message; and during the check-in period from the hotel to the check-in, the tenant receives the tenant's location at the hotel based on the communication signal sent by the smart card 101. Based on the location and time of the guest at the hotel, a plurality of event determination conditions are determined, and a corresponding notification message is sent to the smart room card 101 for interaction.

The embodiment of the smart hotel management interaction system 10 of FIG. 1 above can effectively manage and interact with the tenants, thereby effectively utilizing information and network resources.

The various implementations of the smart house card 101, the gateway 200, and the server subsystem 300 are illustrated below.

Please refer to FIG. 2, which is a schematic block diagram of an embodiment of the smart house card 101 (or 102) of FIG. 1. The smart card module 101 includes a smart card module 110, a display module 120, a communication module 130, and a control module 140. The control module 140 is coupled to the smart card module 110 and the display module. The group 120 and the communication module 130 are used for access control and communication interaction. For example, the smart card module 110 is a contactless smart card module or a near field communication proximity card module, such as a communication module implemented according to the ISO/IEC 14443 standard ( Such as Mifare standard). The communication module 130 is a low power wide area network (Low Power WAN: LPWAN) communication module, which uses low bit rate for long-distance communication wireless network communication, such as 450MHz to 2.1GHz supporting the international standard 3GPP NB-IoT. Full band operation. The display module 120 is, for example, an electronic paper module, an LCD module, an OLED module, or other display technology module. Control module 140 is a microprocessor, microcontroller or any circuit having control or computing functions. The smart card 101 obtains a notification message sent by the server subsystem 300 through the communication module 130. The control module 140 controls the display module 120 to display information such as text, images or movies according to the notification message. FIG. 3 is a schematic diagram of an embodiment of the message displayed by the smart house card 101 of FIG. However, the implementation of the present invention is not limited by the above examples. For example, the smart card 101 may change or add or delete internal circuit modules according to product requirements or design specifications, for example, including a memory unit, a touch module, a battery, and the like. In addition, the smart room card uses the display module to display information, which will become a mobile IoT device that the tenant is willing to carry around with the mobile device. At the same time, it can achieve two-way information transmission; in addition to effectively applying the hotel service resources, it also provides better tenants. Staying experience.

In addition, for example, the control module 140 is used by the smart card module 110 for access control of a room of a guest in a hotel; the smart card 101 is configured to check in and check out at the hotel. The communication signal sent by the communication module 130 is used by the server module 300 to obtain the location of the tenant at the hotel; the control module 140 receives the servo through the communication module 130. At least one notification message sent by the subsystem 300, and the at least one notification message is displayed through the display module 120, so that the server subsystem 300 interacts with the tenant.

In addition, the current smart phones already have near-sensing functions such as near-field communication. Therefore, another implementation of the smart card described above is implemented using the smart phone of the tenant. Further, during the guest's stay, the smart phone has the function of the aforementioned smart room card and reduces the cost of the hardware device of the hotel through the software installed on the smart phone.

Please refer to FIG. 4, which is a schematic block diagram of an embodiment of the gateway 200 of FIG. 1. As shown in FIG. 4, the gateway 200 includes a communication module 210, a transmission module 220, and a processing module 230. The processing module 230 is coupled to the communication module 210 and the transmission module 220. The gateway 200 is used to communicate with the terminal object, such as the aforementioned smart house card 101. For example, the gateway 200 is a low power wide area network gateway; the communication module 210 is a low power wide area network communication module. The transmission module 220 is a wireless or wired communication module, such as used to establish a communication link with at least one of a broadband network, a fiber optic network, a wireless local area network, and a mobile communication network, thereby interacting with the server subsystem 300. communication. The processing module 230 is a microprocessor, a microcontroller or any circuit having a control or computing function.

Please refer to FIG. 5, which is a schematic block diagram of one embodiment of the server subsystem 300 of FIG. 1. The server subsystem 300 includes at least one server. As shown in FIG. 5, the server includes: a network unit 310, a processing unit 320, and a storage unit 330. The network unit 310 has a signal connected to the gateway 200. The processing unit 320 is coupled to the network unit 310 for processing the message of the terminal object (such as a smart room card) transmitted by the gateway 200. The storage unit 330 is coupled to the processing unit 220.

In an embodiment, the server subsystem 300 is a cloud server 300. For example, the network unit 310 is configured to establish a communication link with at least one of a broadband network, a fiber network, a wireless area network, and a mobile communication network to communicate with the gateway 200. The storage unit 330 is, for example, a memory device, a database or a cloud storage space or a combination thereof, and can be used for storing information required by the smart hotel management interaction system 10, such as an event status table, an event determination condition, and an identification information of the terminal object. Status, or identification information of the tenant. In implementation, the functionality of the server subsystem 300 can be implemented using at least one computer or a plurality of computers.

The smart hotel management interactive system 10 shown in FIG. 1 is located at the time when the tenant stays in the hotel until check-out, and obtains the tenant's location at the hotel based on the communication signal sent by the first smart card. For example, in some embodiments, the gateway 200 and the processing module 230 have built-in hardware and software to retrieve the information of the terminal object and reach the high accuracy arrival time of the gateway 200. The processing unit 320 of the server subsystem 300 compares the message arrival time, signal strength, signal to noise ratio or other parameters of a certain terminal object to calculate the most probable position of the terminal object; The matching of the data to enhance the estimation accuracy of the position of the terminal object. In some embodiments, the smart hotel management interaction system 10 can apply a plurality (eg, three) of gateways 200 to receive message packets from the terminal objects, thereby enabling the server subsystem 300 to more accurately locate the location of the terminal objects. .

In addition, the smart hotel management interaction system 10 shown in FIG. 1 is based on the location and time of the tenant at the hotel during the check-in period to the check-in period, based on the location and time of the guest at the hotel, and judges a plurality of event judgment conditions. Send a corresponding notification message to the first smart room card to interact. Please refer to the map 6. It is used to illustrate an embodiment in which the smart hotel management interaction system 10 uses the event status table and the event judgment condition table to make judgments and interact with the tenant.

As shown in FIG. 6, the smart hotel management interactive system 10 is applied to a hotel 90, and a plurality of gateways 200 are provided on individual floors. On the other hand, the smart room card (such as 101 and 102) is configured for access control of the room where the tenant is staying and provides at least one notification message; and the tenant carries the smart room card (such as 101 and 102) at the hotel 90. Activities within the scope. At the same time, as shown in FIG. 6, different floors or locations of the hotel 90 may correspondingly have one or more event states, such as event state 1: "The fourth floor performance hall folk song singer sings and the time is 20:00 to 22: 00", Event Status 2: "The coffee shop on the third floor is for breakfast and the time is from 6:00 to 10:00". For example, the event status of the hotel 90 is recorded in the server subsystem 300 in a manner that can be applied to the data table, such as the event status table 410 in FIG. The server subsystem 300 can convert the content in the event status table 410 into an event determination condition table 420 through an automatic analysis or setting manner. For example, the condition 1 corresponding to the event state 1 in the event determination condition table 420 is: determining whether the tenant is It will be in the hotel before 20:00. If yes, a notification message will be sent to the guest's smart room card. The notice message is: "The fourth floor performance hall will have a folk song singer, from 20:00 to 22:00." The server subsystem 300 can use the event determination condition table 420 to make a determination, and accordingly send a corresponding notification message to the smart room card to interact with the tenant.

In an embodiment, the event determining condition includes a device event determining condition, and the device event determining condition is based on device usage information of one floor of the hotel; if the device event determining condition is met, the server subsystem 300 sends a corresponding notification message to the smart room card to display information based on the device usage information of the floor, for example: "It is recommended that you can take a coffee break at the coffee shop on the third floor." Also, the device usage is for renting a swimming pool, gym, game room, or equipment.

In an embodiment, the event determination conditions include an activity event determination condition based on activity information of a floor of the hotel; if the activity event determination condition is satisfied, the server subsystem 300 A corresponding notification message is sent to the first smart card 101 to display a message based on the activity information of the floor, for example: "The breakfast place you booked is in the coffee shop in the lobby, and you have one hour to dine."

In an embodiment, the event judgment condition includes a bill event judgment condition, and the bill event judgment condition is based on the bill management information about the tenant; if the bill event judgment condition is satisfied, the corresponding notification message is sent to the The smart room card displays a message based on the ticket management information, wherein the tenant's ticket management information is information about at least one of a meal coupon, a coupon, a shuttle ticket, and a baggage loan. For example: "Your baggage code is A8929", "Your meal voucher dinner time is 18:00~21:00".

In an embodiment, the event determination condition includes a payment event determination condition, the payment event determination condition is based on payment event information about the tenant; if the payment event determination condition is satisfied, a corresponding notification message is sent to the wisdom The room card displays a message based on the information of the payment event.

In some embodiments, the event determination conditions include event conditions related to or other information outside of the hotel. If the event judgment condition is satisfied, a corresponding notification message is sent to the first smart card 101 to display a message based on the event information. For example: "There is still 3 hours from your check-out time." "There are only 2 places left in the parent-child rural trip tomorrow afternoon. If you want to participate, please call the switchboard as soon as possible." For example, message notifications, event suggestions, and marketing offers.

In one embodiment, the server subsystem 300 is configured to estimate a possible operational status of the tenant based on the location and time of the tenant at the hotel, and to determine the event determination conditions accordingly. And accordingly, a corresponding notification message is sent to the smart room card for interaction. For example, when If the guest is in the swimming pool, you can send a notification message: "You have just left the swimming pool. It is recommended that you have a coffee break at the coffee shop on the third floor."

In some embodiments, if a room has a plurality of tenants, the server subsystem 300 is further configured to correspond to a smart room card for each tenant, for example, to correspond to the identification data of a smart house card 102. Go to the room and map the identification information of the same tenant to the smart room card 102, so that the smart room card 102 is configured to use the room access control and provide at least one notification message; and the same guest is at the hotel During the check-in period, based on the communication signal sent by the smart house card 102, the same guest is located at the hotel. In an embodiment, the server subsystem 300 is configured to determine the event determination conditions based on the location and time of the tenant and the same guest at the hotel, and issue a corresponding notification message accordingly. At least one of the smart room card 101 and the smart room card 102 is to interact. In an embodiment, the server subsystem 300 is configured to transmit the location information of the guest room at the hotel to the smart room card 102 corresponding to the same guest, for example: "The tenant in the same room as you currently have Two people are in the KTV room."

In addition, in other embodiments, based on any of the above embodiments of the smart hotel management interaction system 10, the integration with the electrical control of the hotel 90 is further integrated, for example, for fire protection, water supply, air conditioning, telecommunications, multimedia, sewage drainage, At least one or all of the electromechanical settings or devices, such as broadcast, surveillance video, access control, travel, parking, audio, lighting control, exhaust, environmental monitoring, etc., are provided with corresponding terminal objects, and the terminal objects can be implemented as at least A sensor or message converter with IoT communication capabilities. Please refer to FIG. 6 again. If the terminal objects 501-504 are installed on each floor of the hotel 90, the terminal object is a fire-fighting sensor for wirelessly communicating with the gateway 200 through the Internet of Things to achieve monitoring. The condition of each floor; when the server subsystem 300 determines that there is a situation such as a fire, the server subsystem 300 can immediately send a warning to the hotel 90 and all the smart room cards and indicate the direction of escape. And its His electromechanical equipment can also be used to achieve the effect of integrated management using the intelligent hotel management interactive system based on the Internet of Things.

In summary, the above embodiments of the smart room card, the server subsystem and the smart hotel management interactive system can effectively manage and interact with the tenants, thereby effectively utilizing information and network resources, in addition to effectively applying the hotel service. In addition to resources, it also provides a better experience for tenants; in addition, in some implementations, the server subsystem or smart hotel management interactive system can effectively integrate electromechanical resources, which can reduce operating costs.

The invention has been described above in terms of the preferred embodiments, and it should be understood by those skilled in the art that the present invention is not intended to limit the scope of the invention. It should be noted that variations and permutations equivalent to those of the embodiments are intended to be included within the scope of the present invention. Therefore, the scope of protection of the present invention is defined by the scope of the patent application.

Claims (10)

A smart room card is used for a smart hotel management interactive system, the smart house card includes: a smart card module; a display module; a communication module for managing a server with the smart hotel management interactive system And the control module is coupled to the smart card module, the display module and the communication module; wherein the control module is used by the smart card module for one guest Access control of a room in the hotel; the smart room card is configured to be used by the tenant during the check-in period to the check-in period, and the communication signal sent by the communication module is used for the server subsystem Receiving the location of the tenant at the hotel; the control module receives at least one notification message sent by the server subsystem through the communication module, and displays the at least one notification message through the display module, so that the servo The subsystem interacts with the tenant. A server subsystem for a smart hotel management interactive system, the server subsystem comprising: at least one server, the server comprising: a network unit for network communication, and including at least one wisdom a plurality of terminal object communication of the room card; a processing unit coupled to the network unit for processing the message transmitted by the terminal object; wherein the at least one server is configured to: Configuring the first smart room card of the at least one smart room card as access control for a tenant in a room of the hotel and providing at least one notification message; during the check-in period of the tenant at the hotel, based on the The communication signal sent by the first smart room card is obtained from the location of the guest at the hotel, and based on the location and time of the guest at the hotel, the plurality of event judgment conditions are judged, and the corresponding notification message is sent accordingly. The first smart room card to interact. The server subsystem of claim 2, wherein the event determination condition comprises: at least one of a device event determination condition, an activity event determination condition, a ticket event determination condition, and a payment event determination condition; the device The event judgment condition is based on the equipment usage information of the hotel; the activity event judgment condition is based on the activity information of the hotel; the bill event judgment condition is based on the bill management information about the tenant; the payment event judgment condition is based on the tenant Paying event information; if at least one of the device event judgment condition, the activity event judgment condition, the bill event judgment condition, and the payment event judgment condition is satisfied, the server issues the corresponding notification message to the first wisdom The room card displays at least one of a message based on the device usage information of the hotel, a message based on the hotel's event information, a message based on the ticket management information of the tenant, and a message based on information about the payment event of the tenant. The server subsystem of claim 2, wherein the server is configured to estimate a possible operational status of the tenant based on the location and time of the tenant at the hotel, and to determine the events accordingly The condition is judged, so that the corresponding notification message is sent to the first smart house card for interaction. The server subsystem of claim 2, wherein the server is further configured to: configure one of the at least one smart room card, the second smart house card, to be used by the same room guest in the room The access control and the at least one notification message are provided; and during the check-in period from the same guest to the check-in, the same guest is located at the hotel based on the communication signal sent by the second smart card. The server subsystem of claim 5, wherein the server is configured to determine the condition of the event based on the location and time of the tenant and the same guest at the hotel, and issue Corresponding to the notification message to at least one of the first smart room card and the second smart house card for interaction. The server subsystem of claim 5, wherein the server is configured to transmit the location information of the guest room at the hotel to the second smart card corresponding to the same tenant. A smart hotel management interaction system, comprising: the server subsystem and the at least one smart room card according to any one of claims 2 to 7; wherein each smart room card comprises a smart card module and a display The module, a communication module and a control module are coupled to the smart card module, the display module and the communication module for access control and communication interaction. The smart hotel management interaction system of claim 8, further comprising: at least one gateway for communicating with the server subsystem with the terminal objects. The smart hotel management interactive system according to claim 9, wherein the communication module is a low power wide area network communication module; the gateway is a low power wide area network gateway.