CN101625570A - Fault diagnosis server, method, device and system for detecting and diagnosing vehicle fault - Google Patents
Fault diagnosis server, method, device and system for detecting and diagnosing vehicle fault Download PDFInfo
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- CN101625570A CN101625570A CN200910090461A CN200910090461A CN101625570A CN 101625570 A CN101625570 A CN 101625570A CN 200910090461 A CN200910090461 A CN 200910090461A CN 200910090461 A CN200910090461 A CN 200910090461A CN 101625570 A CN101625570 A CN 101625570A
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Abstract
The invention provides a fault diagnosis server, a method, a device and a system for detecting and diagnosing vehicle faults. The device for detecting and diagnosing vehicle faults comprises a fault information acquisition unit, a fault information generation unit, a fault information transmitting unit, a diagnosis information receiving unit and an information output unit, wherein the fault information acquisition unit is used for acquiring original vehicle fault data from a vehicle-mounted on-line diagnosis system; the fault information generation unit is used for generating fault information after analyzing the original fault data; the fault information transmitting unit is used for transmitting the fault information to the background fault diagnosis server; the diagnosis information receiving unit is used for receiving fault diagnosis information which is fed back by the background fault diagnosis server; and the information output unit is used for outputting the fault information and/or the fault diagnosis information. Through the invention, a user can conveniently receive diagnosis information provided by a 4S shop according to fault information in time, thereby solving vehicle faults.
Description
Technical field
The present invention relates to the vehicle trouble process field, particularly, relate to a kind of backstage method for diagnosing faults and server, vehicle trouble detection and diagnostic method, Apparatus and system.
Background technology
Along with the development of society, vehicles such as bus, taxi, private car and lorry have become the main vehicles at present.In the driving process of vehicle, can break down unavoidably, the present vehicle trouble self check and the method for diagnosis have following several, below this several method are analyzed explanation.
(1) by the vehicle trouble detector
This method can only be to a certain extent for the user offers help on vehicle trouble detects and handles, and its shortcoming is: the various vehicle trouble detectors on the market are of a great variety now, complicated operation, and the user is difficult to select and use; For new hand driver, because and in the market fault locator indeterminate to each function system of vehicle, structure member position etc. can only detection failure, under the guidance that does not have the related personnel, the user is difficult to oneself provide corresponding solution, thereby can't keep in repair voluntarily.
(2) by calling technician to the 4S shop
Position and the present vehicle residing position of this method by illustrating that to the technician fault occurs, wait for technician's field rescue, this provides the method that solves for the driver to a certain extent, its shortcoming is: if the driver is unclear to each function system of vehicle, structure member etc., very difficult position with the fault appearance, failure condition etc. are described clear, and handling problems for 4S shop technician makes troubles; In addition, if unclear, then can delay the time that the rescue personnel finds the fault vehicle, thereby delay servicing time present residing position.
(3) user arrives the 4S shop in person
This method is the most direct solution, and its shortcoming is: the 4S shop is not can both find in needs at any time, and needs the special trip spended time to go to the 4S shop to keep in repair, and has delayed servicing time; In addition, the 4S shop is detected vehicle trouble at present and is used specialized equipment by collection vehicle auto-check system (On-BoardDiagnostics abbreviates OBD as, also can be called with the car inline diagnosis)) go up data and judge maintenance, maintenance cost is higher.
In sum, prior art problems is: when vehicle breaks down, though the user can obtain failure message and simple diagnostic message according to OBD, owing to can't obtain the effective diagnosis information that the 4S shop provides according to failure message in the very first time, thus delayed servicing time.
Summary of the invention
The fundamental purpose of the embodiment of the invention is to provide a kind of vehicle trouble to detect and diagnosis scheme, of the prior art when vehicle breaks down to solve, the user can't obtain the effective diagnosis information that the 4S shop provides according to failure message in the very first time, thus the problem that delays servicing time.
To achieve these goals, the embodiment of the invention provides a kind of vehicle trouble to detect and diagnostic device, and this device comprises: the fault information acquisition unit is used for from the primary fault data with car in-circuit diagnostic system collection vehicle; The failure message generation unit is used for that the primary fault data are resolved the back and generates failure message; Fault information generation unit is used for failure message is sent to the backstage fault diagnosis server; The diagnostic message receiving element is used to receive the failure diagnosis information that the backstage fault diagnosis server feeds back; Information output unit is used to export failure message and/or failure diagnosis information.
Preferably, this device also comprises: image unit is used to obtain the fault video; Fault information generation unit also be used for the fault video send to the backstage fault diagnosis server.
Preferably, this device also comprises: positioning unit is used to obtain vehicle current position information; Fault information generation unit also is used for vehicle current position information is sent to the backstage fault diagnosis server.
In addition, this device also comprises: voice unit is used for linking up with the technician.
Above-mentioned fault information generation unit also is used for failure message is sent to predetermined terminal equipment and/or predetermined memory device.
The embodiment of the invention also provides a kind of backstage fault diagnosis server, and this server comprises: the failure message receiving element is used to receive the failure message from the fault vehicle; The diagnostic message generation unit is used for generating failure diagnosis information according to failure message; The diagnostic message transmitting element is used for failure diagnosis information is fed back to the fault vehicle; Information output unit is used to export failure message and/or failure diagnosis information.
Preferably, this server also comprises: voice unit is used for and user communication.
Above-mentioned failure message receiving element also is used to receive vehicle current location information and/or the fault video from the fault vehicle.
The embodiment of the invention also provides a kind of vehicle trouble to detect and diagnostic system, comprising: above-mentioned vehicle trouble detection and diagnostic device and above-mentioned backstage fault diagnosis server.
The embodiment of the invention also provides a kind of vehicle trouble to detect and diagnostic method, comprising: the primary fault data of gathering the vehicle that obtains with the car in-circuit diagnostic system; Resolve the primary fault data, generate failure message; Failure message is sent to the backstage fault diagnosis server; Receive the failure diagnosis information of backstage fault diagnosis server feedback.
After the primary fault data of gathering the vehicle that obtains with the car in-circuit diagnostic system, this method also comprises: by image unit, obtain the fault video; The fault video is sent to the backstage fault diagnosis server.
After the primary fault data of gathering the vehicle that obtains with the car in-circuit diagnostic system, this method also comprises: by positioning unit, obtain vehicle current position information; Vehicle current position information is sent to the backstage fault diagnosis server.
After the failure diagnosis information that receives backstage fault diagnosis server feedback, this method also comprises: by voice unit, link up with the technician.
After resolving primary fault data generation failure message, this method also comprises: by cordless communication network, failure message is sent to predetermined terminal equipment and/or predetermined memory device.
The embodiment of the invention also provides a kind of car fault diagnosis method, comprising: receive the failure message from the fault vehicle; Generate failure diagnosis information according to failure message; Failure diagnosis information is fed back to the fault vehicle.
After failure diagnosis information was fed back to the fault vehicle, this method also comprised: by voice unit, technician and user link up.
After the failure message that receives from the fault vehicle, this method also comprises: receive fault vehicle current position information and/or fault video.
By means of technique scheme, the user is by the real-time, interactive between vehicle trouble detection and diagnostic device and the backstage fault diagnosis server, overcome that the user can't obtain the effective diagnosis information that the 4S shop provides according to failure message in the very first time in the prior art, thereby the problem that delays servicing time, by the present invention, the user can receive the diagnostic message that the 4S shop provides according to failure message timely and conveniently, and can accept technician's Instant Help, and then can make the user in time solve the fault of vehicle easily in modes such as voice, videos.
Description of drawings
In order to be illustrated more clearly in the embodiment of the invention or technical scheme of the prior art, the accompanying drawing of required use is done to introduce simply in will describing embodiment below, apparently, accompanying drawing in describing below only is some embodiments of the present invention, for those of ordinary skills, under the prerequisite of not paying creative work, can also obtain other accompanying drawing according to these accompanying drawings.
Fig. 1 is according to the vehicle trouble detection of the embodiment of the invention and the process flow diagram of diagnostic method;
Fig. 2 is the process flow diagram according to the car fault diagnosis method of the embodiment of the invention;
Fig. 3 is according to the vehicle trouble detection of the embodiment of the invention and the block diagram of diagnostic system;
Fig. 4 is according to the vehicle trouble detection of the embodiment of the invention and the preferred structure block diagram of diagnostic device 1;
Fig. 5 is the preferred structure block diagram according to the backstage fault diagnosis server 2 of the embodiment of the invention;
Fig. 6 is according to the vehicle trouble detection of the embodiment of the invention and another block diagram of diagnostic system;
Fig. 7 is based on remote vehicle in the system shown in Figure 6 and detects detailed diagram with diagnostic device;
Fig. 8 is based on the remote vehicle detection of Fig. 6 and the interaction diagrams of diagnostic device and 4S shop failure message receiving platform system.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the invention, the technical scheme in the embodiment of the invention is clearly and completely described, obviously, described embodiment only is the present invention's part embodiment, rather than whole embodiment.Based on the embodiment among the present invention, those of ordinary skills belong to the scope of protection of the invention not making the every other embodiment that is obtained under the creative work prerequisite.
As mentioned above, when vehicle breaks down, though present vehicle all has self-diagnostic facility, this self-diagnostic facility can be mounted automatic diagnosis (OBD) system, be used for obtaining in real time the vehicle trouble data, the user can be known the failure message and the simple diagnostic message of vehicle according to the OBD system, but because the user factor such as is unfamiliar with for vehicle structure, make the user still can't keep in repair vehicle according to failure message and simple diagnostic message, at this moment, help according to the technology that failure message provides if not do not obtain the 4S shop, then can cause the user can't the on-call maintenance vehicle in the very first time.Based on this, the embodiment of the invention provides a kind of vehicle trouble to detect and diagnosis scheme, solves the problems referred to above by fault vehicle and 4S shop alternately based on failure message.The present invention is described in detail below in conjunction with accompanying drawing.
Embodiment one
The embodiment of the invention provides a kind of vehicle trouble to detect and diagnostic method, and this method preferably is applied to the fault vehicle side.This fault vehicle has self-diagnostic facility, and for example, the OBD system is used for obtaining in real time the vehicle trouble data, and the process of tracing trouble can repeat no more here with reference to associated description of the prior art particularly.
Fig. 1 is the process flow diagram of vehicle trouble detection and diagnostic method, and as shown in Figure 1, this method comprises:
Step 102, the primary fault data of the vehicle that collection OBD system obtains;
By above description as can be seen, real-time, interactive by fault vehicle and backstage fault diagnosis server, promptly, at first failure message is sent to the backstage fault diagnosis server, the failure diagnosis information that generates according to the backstage fault diagnosis server solves fault then, overcome of the prior artly when vehicle breaks down, the user can't obtain the diagnostic message that the 4S shop provides according to failure message in the very first time, thus the problem that delays servicing time.Than prior art, the embodiment of the invention can be timely and conveniently helps maintenance vehicle according to the technology of backstage fault diagnosis server.
Above-mentioned failure message can comprise failure-description and simple solution etc.
Preferably, the backstage fault diagnosis server can be positioned at the 4S shop, like this, the user is except receiving the diagnostic message of backstage fault diagnosis server, can also carry out real-time communication by the professional and technical personnel in voice unit and 4S shop, make the user can further understand diagnostic message, for maintenance vehicle provides convenience.
Preferably, the fault vehicle can also send following information to the backstage fault diagnosis server:
Obtain vehicle current position information by positioning unit, like this, comparatively under the serious situation, can make things convenient for the rescue personnel to find the fault vehicle in fault;
Obtain the fault video of vehicle by image unit, like this, operator that can more convenient backstage fault diagnosis server or professional and technical personnel's technology answer give that user's maintenance vehicle provides more accurate, technology helps timely.
In actual conditions, the vehicle trouble information of obtaining can also be sent to predetermined terminal equipment and/or predetermined memory device, certainly, also positioning unit can be obtained vehicle current position information and send to predetermined terminal equipment and/or predetermined memory device.Predetermined terminal equipment can be mobile phone or computing machine, like this, can receive from many-sided technology help.For example, user 1 friend uses user 1 vehicle, and vehicle breaks down in enforcement, at this moment, self-diagnostic facility diagnosis vehicle failure message is carried out above-mentioned steps 102-108, then to obtain patent personnel's help, simultaneously, vehicle trouble information can also be sent to user 1 mobile phone or computing machine, make things convenient for user 1 to understand the situation of own vehicle in the very first time, and the help that obtains user 1, like this, just can be more convenient, maintenance vehicle in time.Predetermined memory device can be a background server, is used to store the vehicle trouble information that receives, the performance condition of checking present vehicle for the user at any time.
Embodiment two
The embodiment of the invention also provides a kind of car fault diagnosis method, is applied to the backstage fault diagnosis server, and this backstage fault diagnosis server preferably is applied to 4S shop side.
Fig. 2 is the process flow diagram of this car fault diagnosis method, and as shown in Figure 2, this method comprises:
Step 202 receives the failure message from the fault vehicle;
Step 204 generates failure diagnosis information according to failure message;
Step 206 feeds back to the fault vehicle with failure diagnosis information, so that the user keeps in repair the fault vehicle.
By above description as can be seen, by between backstage fault diagnosis server and the fault vehicle with real-time, interactive based on failure message, than prior art, the embodiment of the invention can provide effectively for the user, fault solution timely.
Preferably, the backstage fault diagnosis server can also receive following information:
The fault vehicle current position information like this, comparatively under the serious situation, can make things convenient for the rescue personnel to find the fault vehicle in fault;
The fault video of fault vehicle like this, can more convenient professional and technical personnel provide the technology answer, more accurate, technology help timely is provided for user's maintenance vehicle.
Preferably, the professional and technical personnel in 4S shop can also provide assistance for the user by voice unit, like this, can help the user to solve fault more convenient, in time.
Embodiment three
The embodiment of the invention provides a kind of vehicle trouble to detect and diagnostic system, and Fig. 3 is the block diagram of this vehicle trouble detection and diagnostic system, and as shown in Figure 3, this system comprises: vehicle trouble detects and diagnostic device 1 and backstage fault diagnosis server 2.Wherein, vehicle trouble detects with diagnostic device 1 can be positioned at vehicle side, is preferably used for realizing the method in the foregoing description one; Backstage fault diagnosis server 2 can be positioned at the 4S shop, is preferably used for realizing the method in the foregoing description two.Respectively vehicle trouble detection and diagnostic device 1 and backstage fault diagnosis server 2 are described in detail below in conjunction with Fig. 3.
As shown in Figure 3, vehicle trouble detects with diagnostic device 1 and comprises:
Fault information acquisition unit 10 is used for from the primary fault data of OBD system collection vehicle; The process that the OBD system obtains the primary fault data of vehicle particularly can repeat no more here with reference to associated description of the prior art;
Failure message generation unit 11 is connected to fault information acquisition unit 10, is used for that the primary fault data are resolved the back and generates failure message;
Fault information generation unit 12 is connected to failure message generation unit 11, is used for failure message is sent to the backstage fault diagnosis server;
Diagnostic message receiving element 13 is used to receive the failure diagnosis information that the backstage fault diagnosis server feeds back;
First information output unit 14 is connected to failure message generation unit 11 and diagnostic message receiving element 13, the failure message that is used to export and/or failure diagnosis information.
As shown in Figure 3, backstage fault diagnosis server 2 comprises:
Failure message receiving element 20 is used to receive the failure message from the fault vehicle;
Diagnostic message generation unit 21 is connected to failure message receiving element 20, is used for generating failure diagnosis information according to failure message
Diagnostic message transmitting element 22 is connected to diagnostic message generation unit 21, is used for failure diagnosis information is fed back to described fault vehicle;
Second information output unit 23 is connected to failure message receiving element 20 and diagnostic message generation unit 21, is used to export failure message and/or failure diagnosis information.This second information output unit 23 can be a same configuration with above-mentioned first information output unit 14, is used for output information, for example, can be display.
By above description as can be seen, by between vehicle trouble detection and diagnostic device and the backstage fault diagnosis server based on the real-time, interactive of failure message, overcome of the prior art when vehicle breaks down, the user can't obtain the diagnostic message that the 4S shop provides according to failure message in the very first time, thus the problem that delays servicing time.Than prior art, the embodiment of the invention can be so that the user accepts the technology of failure message receiving platform timely and conveniently to be helped, and then can handle the fault of vehicle easily and effectively.
Fig. 4 is the preferred structure block diagram of above-mentioned vehicle trouble detection and diagnostic device 1, as shown in Figure 4, this vehicle trouble detection and diagnostic device 1 can also comprise except comprising fault information acquisition unit 10 shown in Figure 3, failure message generation unit 11, fault information generation unit 12, diagnostic message receiving element 13 and first information output unit 14:
Positioning unit 15, be used to obtain vehicle current position information, by fault information generation unit 12 vehicle current position information is sent to the backstage fault diagnosis server, make the rescue personnel to make things convenient for and find the fault vehicle timely, succour timely;
In practical operation, fault information generation unit 12 can also send to failure message predetermined terminal equipment and/or predetermined memory device, and the failure message that sends to predetermined terminal equipment and/or predetermined memory device can be called fault warning information.Predetermined terminal equipment can be mobile phone or computing machine, by failure message being sent to predetermined terminal equipment, can in time notify user's vehicle of predetermined terminal equipment to be out of order, and also can accept more relief.Predetermined memory device can be a background server, is used to store the vehicle trouble information that receives, and by failure message being sent to predetermined memory device, can make things convenient for the user to check the performance condition of present vehicle at any time.
Fig. 5 is the preferred structure block diagram of backstage fault diagnosis server 2, as shown in Figure 5, this failure message receiving platform also comprises except comprising failure message receiving element 20 shown in Figure 3, diagnostic message generation unit 21, diagnostic message transmitting element 22 and second information output unit 23:
In order to understand the present invention better, below provide an example, describe the workflow of vehicle trouble detection and diagnostic system in detail, in this example, above-mentioned vehicle trouble detects with diagnostic device 1 can be called remote vehicle detection and diagnostic device, is installed on vehicle; Above-mentioned automatic diagnosis unit can be the OBD-II system; Above-mentioned backstage fault diagnosis server 2 is called fault receiving platform system, is positioned at the 4S shop; Above-mentioned predetermined memory device is called background server, is positioned at service provider's side.
At first, in conjunction with Fig. 6, Fig. 7 describe this vehicle trouble detect with diagnostic system in each several part, wherein, Fig. 6 is that vehicle trouble detects the simple block diagram with diagnostic system, Fig. 7 is that remote vehicle detects the detailed diagram with diagnostic device.
As shown in Figure 6, vehicle trouble detects with diagnostic system and mainly comprises: remote vehicle detects and diagnostic device 100 (being designated hereinafter simply as remote test device 100), wireless network platform 200, user mobile phone or notebook terminal 300,4S shop failure message receiving platform system 400, background server 500, wherein, remote test device 100 is connected by DLC (sockets of 16 pins) interface with the OBD-II system, is used for data transmission; Remote test device 100 is connected by wireless network platform 200 with user mobile phone or notebook terminal 300, be used for sending fault warning information to user mobile phone or notebook terminal, the raw data that this fault warning information is obtained from the OBD-II system by remote test device 100 is handled by analysis and is obtained; Remote test device 100 is connected by wireless network platform 200 with 4S shop failure message receiving platform system 400, be used for sending the report of fault content, and carry out real-time, interactive by the technician of mode such as video, image, speech data and 4S shop failure message receiving platform system side to 4S shop failure message receiving platform system.This fault content report can comprise: the simple scheme of the type information of failure message, vehicle current location information (perhaps being called latitude and longitude information), fault video, vehicle, user's personal information and solution fault etc., wherein, failure message can comprise the information such as position that fault type, fault description of contents, fault take place.Remote test device 100 is connected by wireless network platform 200 with background server 500, is used for storing each the component capabilities status data information of vehicle that receives, the performance condition of checking present vehicle for the user at any time.
As shown in Figure 7, remote test device 100 comprises: bluetooth module 101, data session module 102, wireless data module 103, GPS module 104, camera module 105, microphone module 106, LCD display module 107, load module 108, control module 109, power module 110, communication interface 111.Wherein:
Bluetooth module 101: transmit fault warning information to user mobile phone;
Data session module 102: be used to realize the real-time, interactive of the technician in user and 4S shop by modes such as video, voice, images;
Wireless data module 103: receive, handle required mobile radio networks signal data in the embodiment of the invention;
GPS module 104: be used to receive gps signal, provide operator based on various location technologies, location technology comprises: AGPS (Assisted Global Positioning System, agps system), TDOA (time differences of arrival, signal arrival time difference), UTK location (UIMcard Tool Kit, UIM card development kit); Locator meams comprises: GPSone, AGPS, PN4747, ATI mode, 03.71 mode, and wherein, GPSone has added the auxiliary a kind of location technology of network (CDMA) on the basis of gps satellite location; PN4747 is a part of CDMAIS41 protocol family, belongs to CDMA mobile network two big main flow location technologies together with the GPSone location; 03.71 mode be ETSI on the GSM network with the relevant standard in location;
Camera module 105: be used to provide video, imaging function;
Microphone module 106: be used to provide phonetic function;
LCD display module 107: be used to show various data messages;
Load module 108: can be keyboard or touch-screen;
Control module 109: control operations such as various data acquisitions, format conversion, transmission, processing; Control GPS information generates the location latitude and longitude information; Control of video, image, voice carry out real-time, interactive;
Power module 110: be used for each module is charged;
Communication interface 111: be used for linking to each other, receive the vehicle data information that OBD-II sends with OBD-IIDLC (16 needle socket) interface.This interface can adopt following two kinds of forms to connect remote test device 100 and OBD-II: one, adopt special-purpose OBD connecting line; Two, communication interface 111 is arranged to the corresponding female interface of DLC (sockets of 16 pins) male interface, is saved with data line and connect.
Wherein, control module 109 comprises: data acquisition unit 10901 is used to receive the fault data that obtains from the OBD-II system; Database 10902 is used for all data messages that memory storage is handled; Format conversion unit 10903 is used for the raw data that receives is carried out Data Format Transform, resolves to literal/data description form that the user can understand; Data analysis unit 10904 is used for the data after the conversion are carried out data analysis, generates the machine location of bug type, fault generation etc.; Positioning unit 10905, be used for sending Location Request, and receive the gps signal of GPS module 104 feedbacks, then gps signal is processed into locating information to operator; Data transmission unit 10906 is used for carrying out the mutual transmission of data such as video, image, voice between fault vehicle and 4S shop; By key control unit 10907, comprise for example various numerical keys, function key, touch-screen etc., control corresponding to the user by pushing or touch the input signal of formation; Take pictures unit 10808, be used to control camera and take purpose photo, image, operate the output function signal according to the user, and be created on the data of screen display; Fault content generation unit 10909, be used for generating the report of fault content, comprise the position that fault explanation, fault take place and solve disposal route according to the analysis of data analysis unit 10904; Display unit 10910 as a result, are used for audio frequency, video, image, lteral data are presented at LCD; Terminal user authority unit 10911 is used for that the user is signed in to 4S shop failure message receiving platform system and carries out authentication.
4S shop failure message receiving platform system comprises (not shown): backstage SQL database 401, LCD display 402, customer service attend a banquet 403, failure message receiving platform system interface 404.
Based on Fig. 6, structure shown in Figure 7, Fig. 8 is a remote test device 100 and the interaction diagrams of 4S shop failure message receiving platform system 400, and as shown in Figure 8, this flow process comprises:
Step 801: open remote vehicle and detect and diagnostic device 100, make it be in open state, this remote vehicle detection and diagnostic device 100 can be placed on a fixed position in the vehicle, and particular location is provided with according to vehicle structure, the invention is not restricted to this;
Step 803: the ASCII character of 16 systems of 10903 pairs of raw data that get access to of format conversion unit (being the status data code of above-mentioned vehicle trouble data code/present each parts of vehicle) converts the discernible failure message of user of text description to;
Step 804: the processing of classifying of the data after 10904 pairs of conversions of data analysis unit generates corresponding bug classification, and present vehicle status data is classified;
Step 805: positioning unit 10905 sends the Location Request of fault vehicle to wireless network platform 200;
Step 806: wireless network platform 200 is by location technologies such as AGPS, TDOA, UTK, with GPSone or AGPS or PN4747 or modes such as ATI or 03.71 the fault vehicle positioned, and locator data is sent to positioning unit 10905;
Step 807: positioning unit 10905 receives locator data and generates the current vehicle location information of fault vehicle;
Step 808: under control module 109 controls, the current vehicle location information that the analysis result of fault content generation unit 10909 binding data analytic units 10904, positioning unit 10905 generate generates the report of fault content, and this fault content report comprises: the position that fault type, fault description of contents, fault take place, location longitude and latitude, solution and user's personal information; Simultaneously, fault content generation unit 10909 generates fault warning information according to the analysis result of data analysis unit 10904;
Step 809: remote vehicle detects with diagnostic device 100 the fault content report that generates is sent to LCD display, 4S shop fault receiving platform system, fault warning information is sent to user mobile phone and notebook, present vehicle state information is sent to background server, and concrete process of transmitting is as follows:
Step 809 (1): under 10910 controls of display unit as a result, the fault content report of fault content generation unit 10909 is presented on the LCD display;
Step 809 (2): the background data base 401 that the report of fault content is sent to 4S shop failure message receiving platform system by data transmission unit 10906;
Step 809 (3): fault warning information is sent to the mobile phone that sets in advance with the form of note or send in the E-mail that the user sets in advance, so that cellphone subscriber or mailbox user can be known the malfunction that vehicle is in the very first time with the form of mail by wireless network platform;
Step 809 (4): present car status information is sent to background server 500 by wireless network platform;
Step 810: the personal information that customer service is attended a banquet in the 403 fault content reports that receive according to 4S shop failure message receiving platform system is discerned vehicle user, confirm after the user profile fault to be handled, customer service is attended a banquet and 403 result is fed back to LCD display with the form of character message; If vehicle user can solve fault according to the attend a banquet results of 403 feedbacks of customer service, then this flow process finishes; Otherwise, proceed to step 811;
Step 811: the user sends the assist process request signal to 4S shop failure message receiving platform system by load module 108 by wireless network platform, needs the technician to assist to inform;
Step 812: customer service is attended a banquet and 403 the assist process solicited message is handed to online person skilled;
Step 813: the user carries out real-time, interactive by modes such as voice, video, shooting and technician.Particularly, can carry out real-time, interactive with the technician in the following way: push load module 108 responses by the user and import control, undertaken mutual by the keyboard input with the technician by key control unit 10907; Image and voice request signal by camera module 105 or microphone module 106 response user inputs obtain image and speech data, carry out data processing by data session module 102, utilize data transmission unit 10906 and cordless communication network and technician to carry out real-time voice, video interactive; By the request signal of taking pictures of camera module 105 response user inputs, take the photo of abort situation by the unit 10908 of taking pictures, send it to technician and carry out real-time, interactive.
By above description as can be seen, send the fault content by remote test device and report to 4S shop failure message receiving platform system, make 4S shop failure message receiving platform system to report to the solution that is out of order according to the fault content, and, the user can also with the technician undertaken by modes such as video, image, voice real-time mutual, thereby make the user can in time handle the fault of vehicle easily.
In practical operation, " traveling state of vehicle information inspection " unit can be installed in user mobile phone terminal, be connected with background server 500 by cordless communication network, download up-to-date car status information in real time to mobile phone software, can make things convenient for the user to check the state that a present vehicle system unit is in, so that the user understands the state of each parts of vehicle at any time, thereby provide convenient and reference to vehicle maintenance.
In sum, the embodiment of the invention is a transmission medium with cordless communication network convenient, broad covered area, can also carry out real-time, interactive in modes such as video, image, voice by remote test device and 4S shop failure message receiving platform system with the technician based on the mutual and user of failure message, make the user in the breakdown maintenance process, can receive professional and technical personnel's assistance the very first time, solve the vehicle trouble problem in time thereby can make things convenient for.
One of ordinary skill in the art will appreciate that all or part of step that realizes in the foregoing description method can instruct relevant hardware to finish by program, this program can be stored in the computer read/write memory medium, such as ROM/RAM, magnetic disc, CD etc.
Above-described specific embodiment; purpose of the present invention, technical scheme and beneficial effect are further described; institute is understood that; the above only is specific embodiments of the invention; and be not intended to limit the scope of the invention; within the spirit and principles in the present invention all, any modification of being made, be equal to replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (17)
1. a vehicle trouble detects and diagnostic device, it is characterized in that described device comprises:
The fault information acquisition unit is used for from the primary fault data with car in-circuit diagnostic system collection vehicle;
The failure message generation unit is used for that described primary fault data are resolved the back and generates failure message;
Fault information generation unit is used for described failure message is sent to the backstage fault diagnosis server;
The diagnostic message receiving element is used to receive the failure diagnosis information that the backstage fault diagnosis server feeds back;
Information output unit is used to export described failure message and/or described failure diagnosis information.
2. device according to claim 1 is characterized in that, described device also comprises: image unit is used to obtain the fault video;
Described fault information generation unit also is used for described fault video is sent to the backstage fault diagnosis server.
3. device according to claim 1 is characterized in that, described device also comprises: positioning unit is used to obtain described vehicle current position information;
Described fault information generation unit also is used for described vehicle current position information is sent to the backstage fault diagnosis server.
4. device according to claim 1 is characterized in that, described device also comprises:
Voice unit is used for linking up with the technician.
5. device according to claim 1 is characterized in that, described fault information generation unit also is used for described failure message is sent to predetermined terminal equipment and/or predetermined memory device.
6. a backstage fault diagnosis server is characterized in that, comprising:
The failure message receiving element is used to receive the failure message from the fault vehicle;
The diagnostic message generation unit is used for generating failure diagnosis information according to described failure message;
The diagnostic message transmitting element is used for described failure diagnosis information is fed back to described fault vehicle;
Information output unit is used to export described failure message and/or described failure diagnosis information.
7. server according to claim 6 is characterized in that, described server also comprises:
Voice unit is used for and user communication.
8. server according to claim 6 is characterized in that, described failure message receiving element also is used to receive vehicle current location information and/or the fault video from the fault vehicle.
9. a vehicle trouble detects and diagnostic system, it is characterized in that described system comprises: as each described vehicle trouble detection and diagnostic device in the claim 1 to 5 and as each described backstage fault diagnosis server in the claim 6 to 8.
10. a vehicle trouble detects and diagnostic method, it is characterized in that described method comprises:
The primary fault data of the vehicle that collection is obtained with the car in-circuit diagnostic system;
Resolve described primary fault data, generate failure message;
Described failure message is sent to the backstage fault diagnosis server;
Receive the failure diagnosis information of backstage fault diagnosis server feedback.
11. method according to claim 10 is characterized in that, after the primary fault data of the vehicle that described collection is obtained with the car in-circuit diagnostic system, described method also comprises:
By image unit, obtain the fault video;
Described fault video is sent to described backstage fault diagnosis server.
12. method according to claim 10 is characterized in that, after the primary fault data of the vehicle that described collection is obtained with the car in-circuit diagnostic system, described method also comprises:
By positioning unit, obtain described vehicle current position information;
Described vehicle current position information is sent to described backstage fault diagnosis server.
13. method according to claim 10 is characterized in that, after the failure diagnosis information of described reception backstage fault diagnosis server feedback, described method also comprises:
By voice unit, link up with the technician.
14. method according to claim 10 is characterized in that, resolves described primary fault data and generates after the failure message, described method also comprises:
By cordless communication network, described failure message is sent to predetermined terminal equipment and/or predetermined memory device.
15. a car fault diagnosis method is characterized in that, described method comprises:
Reception is from the failure message of fault vehicle;
Generate failure diagnosis information according to described failure message;
Described failure diagnosis information is fed back to described fault vehicle.
16. method according to claim 15 is characterized in that, described failure diagnosis information is fed back to after the described fault vehicle, described method also comprises:
By voice unit, technician and user link up.
17., it is characterized in that after the failure message of described reception from the fault vehicle, described method also comprises according to claim 15 or 16 described methods:
Receive fault vehicle current position information and/or fault video.
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| CN200910090461A CN101625570A (en) | 2009-08-12 | 2009-08-12 | Fault diagnosis server, method, device and system for detecting and diagnosing vehicle fault |
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| CN200910090461A CN101625570A (en) | 2009-08-12 | 2009-08-12 | Fault diagnosis server, method, device and system for detecting and diagnosing vehicle fault |
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