CN105045257A - Vehicle failure after-sale diagnosis method and diagnosis equipment and server - Google Patents
Vehicle failure after-sale diagnosis method and diagnosis equipment and server Download PDFInfo
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- CN105045257A CN105045257A CN201510409060.3A CN201510409060A CN105045257A CN 105045257 A CN105045257 A CN 105045257A CN 201510409060 A CN201510409060 A CN 201510409060A CN 105045257 A CN105045257 A CN 105045257A
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B23/00—Testing or monitoring of control systems or parts thereof
- G05B23/02—Electric testing or monitoring
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
- H04L9/40—Network security protocols
Abstract
The invention provides a vehicle failure after-sale diagnosis method. The method comprises the following steps: diagnosing equipment to acquire failure information input by a user and sending the acquired failure information to a server; receiving after-sale processing information fed back from the server, acquiring a maintenance result input after the user troubleshoots according to the received after-sale processing information, and sending the acquired maintenance result to the server, wherein the maintenance result contains failure solved and failure unsolved. By implementing the embodiment of the invention, on-site after-sale data can be acquired timely, situations of after-sale problem analysis and troubleshooting lag, insufficient tracking, low support and solving efficiency and the like are avoided, and manpower cost is reduced.
Description
Technical field
The present invention relates to automobile technical field, particularly relate to method and diagnostic device, server that a kind of vehicle failure diagnoses after sale.
Background technology
Along with the mass production of automobile, after sale service becomes the ring that auto vendor more and more payes attention to, after sale the timely feedback of problem, contributes to research and development and the quality improvement of automobile product, thus promoting the sale of automobile, therefore after sale service quality is by the enthusiasm affecting automobile research and development widely and sell.
In traditional after-sale service system, although auto vendor all can have professional to be responsible for collection and the solution of problem after sale, but because diagnostic tool is backward and diagnostic method is not proper, therefore in after sale service process, field data obtains not in time, the phenomenons such as diagnostic data managerial confusion often have generation, thus cause case study after sale investigate delayed, follow the tracks of not in place and support and solve the situations such as efficiency is low and occur, considerably increase human cost.
Therefore, along with the automobile industry that develops into of Internet technology brings condition more easily, need a kind of advantage by Internet technology badly and advance automobile problem solution to the problems described above and instrument fast and effectively after sale.
Summary of the invention
Technical matters to be solved by this invention is, a kind of method providing vehicle failure to diagnose after sale and diagnostic device, server, scene data after sale can be obtained in time, avoid case study after sale investigate delayed, follow the tracks of not in place and support and solve the situations such as efficiency is low and occur, reduce human cost.
In order to solve the problems of the technologies described above, embodiments provide a kind of method that vehicle failure is diagnosed after sale, described method comprises:
Diagnostic device obtains the failure message of user's input, and the described failure message got is sent to server; And
Receive the process information after sale of described server feedback, and obtain the maintenance result inputted after active user fixes a breakdown according to the described process information after sale received, and the described maintenance result got is sent to described server; Wherein, described maintenance result comprises fault and has solved with fault unresolved.
Wherein, at the failure message of described acquisition user input, and the described failure message got is sent to the step of server and the process information after sale of the described server feedback of described reception, and obtain the maintenance result inputted after active user fixes a breakdown according to the described process information after sale received, and the described maintenance result got is sent between the step of described server, described method comprises further:
When receiving the instruction that user edits described failure message, performing and editing operation is carried out to described failure message, and the failure message after described editor is sent to described server.
Wherein, described failure message comprises user profile, vehicle essential information, malfunction elimination information and fault data and data.
Wherein, described process information after sale comprises the interim solve scheme provided when user diagnoses described failure message to be quality problems and the permanent solve scheme of correspondence provided according to described failure message when user diagnoses described failure message not to be quality problems
The embodiment of the present invention additionally provides a kind of method that vehicle failure is diagnosed after sale, and described method comprises:
Server receives the failure message that diagnostic device sends, and obtains the after sale process information of user according to the described failure message feedback received, and the described process information after sale got is sent to described diagnostic device; And
Receive the maintenance result that described diagnostic device sends; Wherein, described maintenance result comprises fault and has solved with fault unresolved.
Wherein, described method comprises further:
When detect described maintenance result be fault solve time, described failure message and described process information are after sale carried out preserving and filing process.
Wherein, described failure message comprises user profile, vehicle essential information, malfunction elimination information and fault data and data.
Wherein, described process information after sale comprises the interim solve scheme provided when user diagnoses described failure message to be quality problems and the permanent solve scheme of correspondence provided according to described failure message when user diagnoses described failure message not to be quality problems.
The embodiment of the present invention further provides a kind of method that vehicle failure is diagnosed after sale, and described method comprises:
Diagnostic device obtains the failure message of user's input, and the described failure message got is sent to server;
Described server receives the failure message that described diagnostic device sends, and obtains the after sale process information of user according to the described failure message feedback received, and the described process information after sale got is sent to described diagnostic device;
Described diagnostic device receives the process information after sale of described server feedback, and obtains the maintenance result inputted after active user fixes a breakdown according to the described process information after sale received, and the described maintenance result got is sent to described server; Wherein, described maintenance result comprises fault and has solved with fault unresolved;
Described server receives the maintenance result that described diagnostic device sends.
Wherein, described method comprises further:
When detect described maintenance result be fault solve time, described failure message and described process information after sale carry out preserving and filing process by described server.
Wherein, the failure message of user's input is obtained at described diagnostic device, and the described failure message got is sent to the step of server and described server and receives the failure message that described diagnostic device sends, and obtain the after sale process information of user according to the described failure message feedback received, and the described process information after sale got is sent between the step of described diagnostic device, described method comprises further:
When described diagnostic device receives the instruction that user edits described failure message, perform and editing operation is carried out to described failure message, and the failure message after described editor is sent to described server.
Wherein, described failure message comprises user profile, vehicle essential information, malfunction elimination information and fault data and data.
Wherein, described process information after sale comprises the interim solve scheme provided when user diagnoses described failure message to be quality problems and the permanent solve scheme of correspondence provided according to described failure message when user diagnoses described failure message not to be quality problems.
The embodiment of the present invention further provides a kind of diagnostic device, and described diagnostic device comprises:
Failure message obtains and transmitting element, obtains the failure message of user's input, and the described failure message got is sent to server for diagnostic device;
Receive and feedback unit, for receiving the process information after sale of described server feedback, and obtain the maintenance result inputted after active user fixes a breakdown according to the described process information after sale received, and the described maintenance result got is sent to described server; Wherein, described maintenance result comprises fault and has solved with fault unresolved.
Wherein, described diagnostic device also comprises:
Failure message edit cell, for when receiving the instruction that user edits described failure message, performing and carrying out editing operation to described failure message, and the failure message after described editor is sent to described server.
The embodiment of the present invention further provides a kind of server, and described server comprises:
Process feedback unit after sale, receive the failure message of diagnostic device transmission for server, and obtain the after sale process information of user according to the described failure message feedback received, and the described process information after sale got is sent to described diagnostic device;
Receive maintenance result unit, for receiving the maintenance result that described diagnostic device sends; Wherein, described maintenance result comprises fault and has solved with fault unresolved.
Wherein, described server also comprises:
Profiling unit, for when detect described maintenance result be fault solve time, described failure message and described process information after sale carry out preserving and filing process by described server.
Implement the embodiment of the present invention, there is following beneficial effect:
In embodiments of the present invention, owing to being obtained the failure message of user's input by diagnostic device, make scene after sale data obtain in time, and by internet, failure message is sent to server, and the process information after sale that reception server side user provides carries out failture evacuation and exports final maintenance result, thus avoid case study after sale investigate delayed, follow the tracks of not in place and support and solve the situations such as efficiency is low and occur, reduce human cost.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, be briefly described to the accompanying drawing used required in embodiment or description of the prior art below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, the accompanying drawing obtaining other according to these accompanying drawings still belongs to category of the present invention.
The process flow diagram of an embodiment of the method that Fig. 1 diagnoses after sale for the vehicle failure that the embodiment of the present invention provides;
The process flow diagram of another embodiment of the method that Fig. 2 diagnoses after sale for the vehicle failure that the embodiment of the present invention provides;
The process flow diagram of another embodiment of the method that Fig. 3 diagnoses after sale for the vehicle failure that the embodiment of the present invention provides;
Fig. 4 is the process flow diagram of the method application scenarios that in Fig. 1 to Fig. 3, vehicle failure is diagnosed after sale;
The structural representation of an embodiment of the diagnostic device that Fig. 5 provides for the embodiment of the present invention;
The structural representation of an embodiment of the server that Fig. 6 provides for the embodiment of the present invention.
Embodiment
For making the object, technical solutions and advantages of the present invention clearly, below in conjunction with accompanying drawing, the present invention is described in further detail.
As shown in Figure 1, the embodiment of the method that a kind of vehicle failure provided for the embodiment of the present invention is diagnosed after sale, in this embodiment, described method shows the treatment scheme of diagnostic device side, specifically comprises:
Step S101, diagnostic device obtain the failure message of user's input, and the described failure message got is sent to server;
Detailed process is, diagnostic device side user (as field service personnel), in investigation vehicle trouble process, once can't resolve fault, just needs to be sought help to server side user (as producer technical support personnel and expert) by internet.Now, diagnostic device side user collects the failure message of vehicle at the scene, as user profile, vehicle essential information, malfunction elimination information and fault data and data etc., and be first entered in diagnostic device by this failure message, realizing field data can obtain in time.Wherein, user profile comprises maintenance trade name and maintenance personal's personal information etc.; Vehicle essential information comprises fault title, vehicle, Vehicle Identify Number, Motor Number, date of manufacture and mileage number etc.; Malfunction elimination information comprises fault generation part situation, malfunction elimination step, fault reproduction condition etc.; Fault data and data comprise ECU(ElectronicControlUnit in malfunction elimination process, vehicle-mounted computer) real time data, diagnostic trouble code etc. that record, or the picture taken in malfunction elimination process and the sound recorded and video;
After the aforementioned failure message that diagnostic device gets user's input, the failure message got can be sent to server, diagnose to the producer technical support personnel of far-end and expert.
In order to make aforementioned failure message more perfect and there is correctness, producer technical support personnel and the expert of being convenient to far-end carry out fault diagnosis, therefore described method comprises further: when receiving the instruction that user edits aforementioned failure message, perform and editing operation is carried out to aforementioned failure message, and the failure message after editor is sent to server.
Step S102, receive the process information after sale of described server feedback, and obtain active user fix a breakdown according to the described process information after sale received after the maintenance result of input, and the described maintenance result got is sent to described server; Wherein, described maintenance result comprises fault and has solved with fault unresolved.
Detailed process is, diagnostic device receives the concrete process information after sale that server side user provides according to aforementioned failure message, such as when server side user tracing trouble information is quality problems, provide interim solve scheme, or such as when server side user tracing trouble information is not quality problems, provide corresponding permanent solve scheme according to failure message; Wherein, countermeasure comprises the investigation thinking and step etc. of fault;
Now, diagnostic device side user by this after sale process information vehicle is keeped in repair and failture evacuation, and maintenance result to be inputed on diagnostic device and to send to server, as settled for fault result is sent to server, or as unsolved for fault result sent to server, so that server side user knows whether the process information after sale provided successfully can get rid of vehicle trouble.
As shown in Figure 2, the embodiment of the method that the another kind of vehicle failure provided for the embodiment of the present invention is diagnosed after sale, in this embodiment, described method shows the treatment scheme of server side, specifically comprises:
Step S201, server receive the failure message that diagnostic device sends, and obtain the after sale process information of user according to the described failure message feedback received, and the described process information after sale got is sent to described diagnostic device;
Detailed process is, server receives the failure message that diagnostic device sends, and as user profile, vehicle essential information, malfunction elimination information and fault data and data etc., and is first entered in diagnostic device by this failure message.Wherein, user profile comprises maintenance trade name and maintenance personal's personal information etc.; Vehicle essential information comprises fault title, vehicle, Vehicle Identify Number, Motor Number, date of manufacture and mileage number etc.; Malfunction elimination information comprises fault generation part situation, malfunction elimination step, fault reproduction condition etc.; Fault data and data comprise the real time data, diagnostic trouble code etc. of the record of ECU in malfunction elimination process, or the picture taken in malfunction elimination process and the sound recorded and video;
Now, server side user (as producer technical support personnel and expert) downloads under failure message carries out line and analyzes and suspected fault Producing reason, thus provide corresponding process information after sale, such as when server side user tracing trouble information is quality problems, provide interim solve scheme, or such as when server side user tracing trouble information is not quality problems, provide corresponding permanent solve scheme according to failure message; Wherein, countermeasure comprises the investigation thinking and step etc. of fault;
Aforementioned process information after sale will input in server, and the diagnostic device of far-end is sent to by internet, so that diagnostic device side user (i.e. field service personnel) gets rid of vehicle trouble according to aforementioned process information after sale, thus avoid case study after sale investigate delayed, follow the tracks of not in place and support and solve the situations such as efficiency is low and occur, reduce human cost.
Step S202, receive described diagnostic device send maintenance result; Wherein, described maintenance result comprises fault and has solved with fault unresolved.
Detailed process is, server receives diagnostic device side user by this process information maintenance result of keeping in repair vehicle and uploading after failture evacuation after sale, wherein, maintenance result comprises fault and has solved with fault unresolved, so that server side user knows whether the process information after sale provided successfully can get rid of vehicle trouble.
Further, described method comprises further: when detect maintenance result be fault solve time, by failure message and after sale process information carry out preserving and filing process so that formed diagnostic experiences, be used to guide the solution of follow-up similar fault.
As shown in Figure 3, the embodiment of the method that another vehicle failure provided for the embodiment of the present invention is diagnosed after sale, in this embodiment, described method shows the treatment scheme of diagnostic device side and server side, specifically comprises:
Step S301, diagnostic device obtain the failure message of user's input, and the described failure message got is sent to server;
Detailed process is, diagnostic device side user (as field service personnel), in investigation vehicle trouble process, once can't resolve fault, just needs to be sought help to server side user (as producer technical support personnel and expert) by internet.Now, diagnostic device side user collects the failure message of vehicle at the scene, as user profile, vehicle essential information, malfunction elimination information and fault data and data etc., and be first entered in diagnostic device by this failure message, realizing field data can obtain in time.Wherein, user profile comprises maintenance trade name and maintenance personal's personal information etc.; Vehicle essential information comprises fault title, vehicle, Vehicle Identify Number, Motor Number, date of manufacture and mileage number etc.; Malfunction elimination information comprises fault generation part situation, malfunction elimination step, fault reproduction condition etc.; Fault data and data comprise ECU(ElectronicControlUnit in malfunction elimination process, vehicle-mounted computer) real time data, diagnostic trouble code etc. that record, or the picture taken in malfunction elimination process and the sound recorded and video;
After the aforementioned failure message that diagnostic device gets user's input, the failure message got can be sent to server, diagnose to the producer technical support personnel of far-end and expert.
In order to make aforementioned failure message more perfect and there is correctness, producer technical support personnel and the expert of being convenient to far-end carry out fault diagnosis, therefore described method comprises further: when receiving the instruction that user edits aforementioned failure message, perform and editing operation is carried out to aforementioned failure message, and the failure message after editor is sent to server.
Step S302, described server receive the failure message that described diagnostic device sends, and obtain the after sale process information of user according to the described failure message feedback received, and the described process information after sale got is sent to described diagnostic device;
Detailed process is, server receives the aforementioned failure message that diagnostic device sends, server side user (as producer technical support personnel and expert) downloads under failure message carries out line and analyzes and suspected fault Producing reason, thus provide corresponding process information after sale, such as when server side user tracing trouble information is quality problems, provide interim solve scheme, or such as when server side user tracing trouble information is not quality problems, provide corresponding permanent solve scheme according to failure message; Wherein, countermeasure comprises the investigation thinking and step etc. of fault;
Aforementioned process information after sale will input in server, and the diagnostic device of far-end is sent to by internet, so that diagnostic device side user (i.e. field service personnel) gets rid of vehicle trouble according to aforementioned process information after sale, thus avoid case study after sale investigate delayed, follow the tracks of not in place and support and solve the situations such as efficiency is low and occur, reduce human cost.
Step S303, described diagnostic device receive the process information after sale of described server feedback, and obtain the maintenance result inputted after active user fixes a breakdown according to the described process information after sale received, and the described maintenance result got is sent to described server; Wherein, described maintenance result comprises fault and has solved with fault unresolved;
Detailed process is, diagnostic device receives the concrete process information after sale that server side user provides according to aforementioned failure message, by this after sale process information vehicle is keeped in repair and failture evacuation, and maintenance result to be inputed on diagnostic device and to send to server, as settled for fault result is sent to server, or as unsolved for fault result is sent to server.
Step S304, described server receive the maintenance result that described diagnostic device sends.
Detailed process is, server receives diagnostic device side user by this process information maintenance result of keeping in repair vehicle and uploading after failture evacuation after sale, so that server side user knows whether the process information after sale provided successfully can get rid of vehicle trouble.
Further, described method comprises further: when detect maintenance result be fault solve time, by failure message and after sale process information carry out preserving and filing process so that formed diagnostic experiences, be used to guide the solution of follow-up similar fault.
As shown in Figure 4, the method application scenarios that the vehicle failure in the embodiment of the present invention is diagnosed after sale is further illustrated:
The first step, for certain vehicle, field service personnel rule of thumb investigates vehicle trouble, and vehicle finds more scabrous electrical problems (such as engine start difficulty), to seek help solution to main engine plants;
Second step, field service personnel uses diagnostic device to scan vehicle interior ECU failure message, find the diagnostic trouble code of the nodes such as EMS, open the diagnosis case module be integrated on diagnostic device, failure message is carried out typing, as personal information and maintenance store information, vehicle essential information, vehicle trouble, phenomenon of the failure (as engine after firing, start and occur dragging or not starting), and record reappears fault step, the fault data gathered when fault occurs and recording fault in-situ video are uploaded onto the server by network, wait for the process information after sale of producer's feedback,
3rd step, above-mentioned failure message to be edited (as side information) as needs, can again revise rear submission;
4th step, producer technical support personnel and expert check diagnosis case at server end, push the failure message of coming carry out data analysis and suspected fault reason by field service personnel;
5th step, producer technical support personnel and expert, once the diagnosis information of being out of order is quality problems (belong to fault and fail to understand classification), forever can not solves fault, can provide interim solve scheme; Once diagnosis is out of order, information is not quality problems, then just can determine failure cause, thus provide permanent solve scheme;
6th step, field service personnel obtain solve scheme that server transmission returns (namely after sale process information), and carry out failture evacuation according to solve scheme to vehicle, and certain producer technical support personnel and expert can instruct online;
7th step, field service personnel will keep in repair result feedback to server;
8th step, after Resolving probiems, by case file, be stored in server database, formed diagnostic experiences, instruct follow-up similar fault.
As shown in Figure 5, be a kind of diagnostic device that the embodiment of the present invention provides, described diagnostic device comprises:
Failure message obtains and transmitting element 510, for obtaining the failure message of user's input, and the described failure message got is sent to server;
Receive and feedback unit 520, for receiving the process information after sale of described server feedback, and obtain the maintenance result inputted after active user fixes a breakdown according to the described process information after sale received, and the described maintenance result got is sent to described server; Wherein, described maintenance result comprises fault and has solved with fault unresolved.
Wherein, described diagnostic device also comprises:
Failure message edit cell 530, for when receiving the instruction that user edits described failure message, performing and carrying out editing operation to described failure message, and the failure message after described editor is sent to described server.
As shown in Figure 6, be a kind of server that the embodiment of the present invention provides, described server comprises:
Process feedback unit 610 after sale, for receiving the failure message that diagnostic device sends, and obtain the after sale process information of user according to the described failure message feedback received, and the described process information after sale got is sent to described diagnostic device;
Receive maintenance result unit 620, for receiving the maintenance result that described diagnostic device sends; Wherein, described maintenance result comprises fault and has solved with fault unresolved.
Wherein, described server also comprises:
Profiling unit 630, for when detect described maintenance result be fault solve time, described failure message and described process information after sale carry out preserving and filing process by described server.
Implement the embodiment of the present invention, there is following beneficial effect:
In embodiments of the present invention, owing to being obtained the failure message of user's input by diagnostic device, make scene after sale data obtain in time, and by internet, failure message is sent to server, and the process information after sale that reception server side user provides carries out failture evacuation and exports final maintenance result, thus avoid case study after sale investigate delayed, follow the tracks of not in place and support and solve the situations such as efficiency is low and occur, reduce human cost.
It should be noted that in said system embodiment, each included system unit is carry out dividing according to function logic, but is not limited to above-mentioned division, as long as can realize corresponding function; In addition, the concrete title of each functional unit, also just for the ease of mutual differentiation, is not limited to protection scope of the present invention.
One of ordinary skill in the art will appreciate that all or part of step realized in above-described embodiment method is that the hardware that can carry out instruction relevant by program has come, described program can be stored in a computer read/write memory medium, described storage medium, as ROM/RAM, disk, CD etc.
Above disclosedly be only a kind of preferred embodiment of the present invention, certainly can not limit the interest field of the present invention with this, therefore according to the equivalent variations that the claims in the present invention are done, still belong to the scope that the present invention is contained.
Claims (17)
1. the method diagnosed after sale of vehicle failure, it is characterized in that, described method comprises:
Diagnostic device obtains the failure message of user's input, and the described failure message got is sent to server; And
Receive the process information after sale of described server feedback, and obtain the maintenance result inputted after active user fixes a breakdown according to the described process information after sale received, and the described maintenance result got is sent to described server; Wherein, described maintenance result comprises fault and has solved with fault unresolved.
2. the method for claim 1, it is characterized in that, at the failure message of described acquisition user input, and the described failure message got is sent to the step of server and the process information after sale of the described server feedback of described reception, and obtain the maintenance result inputted after active user fixes a breakdown according to the described process information after sale received, and the described maintenance result got is sent between the step of described server, described method comprises further:
When receiving the instruction that user edits described failure message, performing and editing operation is carried out to described failure message, and the failure message after described editor is sent to described server.
3. method as claimed in claim 1 or 2, it is characterized in that, described failure message comprises user profile, vehicle essential information, malfunction elimination information and fault data and data.
4. method as claimed in claim 1 or 2, it is characterized in that, described process information after sale comprises the interim solve scheme provided when user diagnoses described failure message to be quality problems and the permanent solve scheme of correspondence provided according to described failure message when user diagnoses described failure message not to be quality problems.
5. the method diagnosed after sale of vehicle failure, it is characterized in that, described method comprises:
Server receives the failure message that diagnostic device sends, and obtains the after sale process information of user according to the described failure message feedback received, and the described process information after sale got is sent to described diagnostic device; And
Receive the maintenance result that described diagnostic device sends; Wherein, described maintenance result comprises fault and has solved with fault unresolved.
6. method as claimed in claim 5, it is characterized in that, described method comprises further:
When detect described maintenance result be fault solve time, described failure message and described process information are after sale carried out preserving and filing process.
7. the method as described in claim 5 or 6, is characterized in that, described failure message comprises user profile, vehicle essential information, malfunction elimination information and fault data and data.
8. the method as described in claim 5 or 6, it is characterized in that, described process information after sale comprises the interim solve scheme provided when user diagnoses described failure message to be quality problems and the permanent solve scheme of correspondence provided according to described failure message when user diagnoses described failure message not to be quality problems.
9. the method diagnosed after sale of vehicle failure, it is characterized in that, described method comprises:
Diagnostic device obtains the failure message of user's input, and the described failure message got is sent to server;
Described server receives the failure message that described diagnostic device sends, and obtains the after sale process information of user according to the described failure message feedback received, and the described process information after sale got is sent to described diagnostic device;
Described diagnostic device receives the process information after sale of described server feedback, and obtains the maintenance result inputted after active user fixes a breakdown according to the described process information after sale received, and the described maintenance result got is sent to described server; Wherein, described maintenance result comprises fault and has solved with fault unresolved;
Described server receives the maintenance result that described diagnostic device sends.
10. method as claimed in claim 9, it is characterized in that, described method comprises further:
When detect described maintenance result be fault solve time, described failure message and described process information after sale carry out preserving and filing process by described server.
11. methods as claimed in claim 9, it is characterized in that, the failure message of user's input is obtained at described diagnostic device, and the described failure message got is sent to the step of server and described server and receives the failure message that described diagnostic device sends, and obtain the after sale process information of user according to the described failure message feedback received, and the described process information after sale got is sent between the step of described diagnostic device, described method comprises further:
When described diagnostic device receives the instruction that user edits described failure message, perform and editing operation is carried out to described failure message, and the failure message after described editor is sent to described server.
12. methods according to any one of claim 9 to 11, it is characterized in that, described failure message comprises user profile, vehicle essential information, malfunction elimination information and fault data and data.
13. methods according to any one of claim 9 to 11, it is characterized in that, described process information after sale comprises the interim solve scheme provided when user diagnoses described failure message to be quality problems and the permanent solve scheme of correspondence provided according to described failure message when user diagnoses described failure message not to be quality problems.
14. 1 kinds of diagnostic devices, is characterized in that, described diagnostic device comprises:
Failure message obtains and transmitting element, obtains the failure message of user's input, and the described failure message got is sent to server for diagnostic device;
Receive and feedback unit, for receiving the process information after sale of described server feedback, and obtain the maintenance result inputted after active user fixes a breakdown according to the described process information after sale received, and the described maintenance result got is sent to described server; Wherein, described maintenance result comprises fault and has solved with fault unresolved.
15. diagnostic devices as claimed in claim 14, it is characterized in that, described diagnostic device also comprises:
Failure message edit cell, for when receiving the instruction that user edits described failure message, performing and carrying out editing operation to described failure message, and the failure message after described editor is sent to described server.
16. 1 kinds of servers, is characterized in that, described server comprises:
Process feedback unit after sale, receive the failure message of diagnostic device transmission for server, and obtain the after sale process information of user according to the described failure message feedback received, and the described process information after sale got is sent to described diagnostic device;
Receive maintenance result unit, for receiving the maintenance result that described diagnostic device sends; Wherein, described maintenance result comprises fault and has solved with fault unresolved.
17. servers as claimed in claim 16, it is characterized in that, described server also comprises:
Profiling unit, for when detect described maintenance result be fault solve time, described failure message and described process information after sale carry out preserving and filing process by described server.
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| CN201510409060.3A CN105045257A (en) | 2015-07-14 | 2015-07-14 | Vehicle failure after-sale diagnosis method and diagnosis equipment and server |
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| CN201510409060.3A CN105045257A (en) | 2015-07-14 | 2015-07-14 | Vehicle failure after-sale diagnosis method and diagnosis equipment and server |
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| WO2018218532A1 (en) * | 2017-05-31 | 2018-12-06 | 深圳市爱夫卡科技股份有限公司 | Automobile state of health feedback method and system |
| CN109885038A (en) * | 2019-03-28 | 2019-06-14 | 深圳市元征科技股份有限公司 | A kind of vehicle trouble code maintenance guidance method and relevant device |
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