CH713548B1 - Plant with IT kiosks and procedures for their operation. - Google Patents

Abstract

The IT kiosk system according to the invention consists of a system with a multiplicity of IT kiosks (1.1-1.4) set up in a decentralized manner in the form of shelves, each with a plurality of compartments with lockable doors, each individual locker being connected via a mains connection features, as well as a wireless or wired interface to the Internet. The lockable locker doors are each provided with a lock with access code or key for selected users. In the subjects are prepared with a basic installation prepared hardware devices of information technology. Also part of the system is a service point (9) acting remotely from the IT kiosks (1.1-1.4) with a large number of IT specialists with their computer workstations, from which service point (9) access to each individual hardware device in the various Lockers of various IT kiosks (1.1-1.4) via the Internet is ensured. If necessary, a single selected hardware device in such a shelf with any operating system and software of any other hardware device after disclosure of its address to the service point (9) is prepared. For this purpose, the said new and prepared with a basic installation hardware device on the allocation of software packages is provided. Afterwards it is ready for use and can be exchanged for the defective hardware device and removed from the IT kiosk (1.1-1.4) and the user can continue to work seamlessly with it.

Description

Description: The present invention relates to an IT kiosk system consisting of a system consisting of many IT kiosks and the management of this system as a system, and also an individual IT kiosk of this type as a system component. A kiosk - the word comes from the Middle Persian küsk - is today the general term for a small sales point in the form of a house or a stall. In the present case, there is talk of an IT kiosk, because according to the invention, IT devices of all types are offered on a shelf with many lockable and lockable compartments, such shelves being set up in the manner of kiosks at many different locations, particularly within the Big company premises.

The starting point for this present invention are the problems that arise in connection with the maintenance of IT systems. The classic service in connection with the use of computers is that if a problem arises on the part of the user of the computer, the user calls his specialist and describes the problem. The specialist then gives advice on what to do, and if the user, often a computer layperson, cannot be helped by telephone instructions, the specialist must look at the user for better or worse. There they can then solve the problem or, in the worst case, have to visit the user a second time, for example to replace a defective device and set it up again. It goes without saying that such a service is fundamentally expensive. In addition to the pure working time of the computer specialist or IT specialist on site, the time comes and the costs for the return trip to the user are added. Allowing highly specialized IT professionals to drive around for a few hours every day so that they can intervene with customers on the spot is a bad solution.

With the introduction of the Internet, it became possible to access computers remotely using special software, for example with Teamviewer or similar software. From then on, the IT specialists were not only able to help users with telephone instructions, but they could also access their computers directly, as if they were sitting in front of the computer in question. Only certain manipulations, such as interrupting or creating cable connections or restarting the computer, have to be carried out by the user today, which usually does not cause any problems, unless the user is not available on site. With this facility, namely access via the Internet, the physical stopping by users in many cases became superfluous. This has fundamentally influenced the IT service industry. The possibility of remote maintenance put the previously common service provider prices under pressure and reduced them significantly.

Large companies with a very large number of computer workplaces often maintain their own team of IT specialists, which updates the systems on site, maintains them and carries out repairs and maintenance if necessary. But this solution is also fundamentally complex, because these specialists can be found on companies' pay lists, and sometimes they have little to do, and depending on the problems that arise, they are soon overloaded again and have to work overtime or overtime. In other words, flexibility in a single large company is an issue. Many large companies therefore also hire teams of IT service providers who only step in if necessary in an order relationship on the basis of a service contract. This spreads the fluctuations in demand across several large companies. The model envisages maintenance and service to be provided by remote maintenance as much as possible, but if hardware problems arise, these IT specialists are also forced to travel to the site to intervene. It goes without saying that this takes a lot of time in individual cases. It must first be determined on site whether there is a hardware error at all, and if so, which device and what type of error it is. Then this type of device must first be procured, which may take hours or even days, and only then can the IT specialist effectively solve the problem on site.

Many services that can be provided today by remote maintenance have already been outsourced to distant countries, where highly qualified IT experts work at much lower costs. This effect has also hit the IT consultancy industry hard. Only when it comes to repairing or replacing a hardware device does the IT specialist continue to work in the conventional way. They are in demand and indispensable to set up, configure and implement a new device for the customer or user, because most customers are overwhelmed with it. The operating software and the user software must be installed and the devices must be configured as far as necessary so that the customer can continue to work seamlessly with them. In other words: if a hardware device gets out for any reason, this type of device must be procured, brought on site and then installed. It is often the IT specialist who orders the right device from a supplier so that it is delivered to the customer. As soon as that is the case, the IT specialist can appear on site and create the necessary installation and configuration. Hours and days can pass from the failure of the hardware device to the operational readiness of a replacement device. The costs and consequential costs of such a failure are usually far higher than the purchase costs of a replacement device, especially since the hardware prices have been falling steadily in recent years.

In view of these facts and developments, the object of the present invention is to provide a technical solution by means of which it can be used nationwide for many commercial and private IT users and especially for the many IT users of larger entities such as companies, administrations, schools, Hospitals, the military, etc. can be offered IT support that also offers all of the usual IT service services, but which is firstly much quicker to perform, secondly far less complex, thirdly more competent and fourthly, much less expensive than previously.

CH 713 548 B1

The task includes the specification of the necessary technical means in the broadest sense, as well as the procedure for their operation.

This object is achieved by an IT kiosk system in the form of a system consisting of a plurality of decentralized IT kiosks in a territory in the form of shelves, each with a plurality of lockers with lockable locker doors, each individual locker having one Mains power connection socket, as well as an interface to the Internet in the form of a wireless or cable-based standard connection, and where the locker doors are each provided with a lock with access code or key for selected users, with hardware devices prepared in the compartments with a basic installation the information technology can be stored, and also consisting of a service point that works far from the IT kiosks with one or more computer workstations for IT specialists, from which service point access to each of these hardware devices in the various lockers of the various n IT kiosks are ensured via the Internet, so that, if required, a single hardware device selected from these hardware devices as a replacement device in such a locker with any operating system and any software of a faulty hardware device to be inserted in the locker after notification thereof Address to the service point can be provided by the IT specialist there by assigning software packages to this hardware device, which has already been prepared with a basic configuration and is intended as a replacement device, and can then be found in the locker ready for use in exchange for the faulty hardware device in question.

A single IT kiosk for use as part of this system is characterized in that it includes a shelf with a plurality of lockers, each locker has a power socket and a standard connection to the Internet, the lockers with a locker door can be locked with a lock, whereby the locks can be unlocked and locked again electrically using an electronic code, which can either be entered via a touchscreen built into the IT kiosk, or which can be sent remotely to the lock in question by the service point belonging to the system.

The method for operating the system is characterized by the features according to claim 11.

Such a system with a plurality of such IT kiosks as their central components is presented in more detail below with the aid of a schematic representation and an individual IT kiosk and its features are described with the aid of drawings and the use of this IT kiosk is explained. Finally, the procedure for operating the entire system is also explained.

It shows:

[0011]

Fig. 1: a single IT kiosk in a view from the front, with closed lockers;

2: an individual IT kiosk in a view from the front, with individual lockers with removed locker doors;

3: a single IT kiosk in a view from the front, with individual numbered lockers;

4: shows a single IT kiosk in a side view;

5: a system consisting of a large number of IT kiosks with lockers, all of which can be connected to a remote service point via the Internet;

6: a service point, that is to say a room with a multiplicity of computer workstations, here housed in a building;

7: a locker of an IT kiosk with its connections inside;

8: a personal computer or a computing unit of a computer / desktop as a possible hardware component with service requirements;

9: a laptop / notebook as a possible hardware component with service requirements;

10: a smartphone as a possible hardware component with service requirements;

11: a tablet computer or an iPad as a possible hardware component with service requirements;

12: a phablet computer as a possible hardware component with service requirements;

13: a computer monitor as a possible hardware component with service requirements;

14: a keyboard as a possible hardware component with service requirements;

CH 713 548 B1

15: a printer or plotter as a possible hardware component with service requirements;

16: a computer mouse as a possible hardware component with service requirements.

Basically, the system consists of a variety of IT kiosks that are set up decentrally, be it publicly accessible or inside private or publicly accessible buildings of larger entities such as companies, administrations, schools, hospitals, institutes, facilities of Military, police etc. Every IT kiosk consists of a shelf with a large number of lockers. As a special feature, each locker is provided with a mains power connection, for example by installing a socket inside. This can deliver directly down-converted voltage for the direct connection of IT devices, or a charger can be connected to the socket, which supplies an IT device inside the locker with the prescribed voltage. Furthermore, each locker has an Internet connection, be it a cable-supported connection from a modem and router belonging to the IT kiosk, or a WLAN generated by the IT kiosk via a WLAN modem. The connections can be designed according to different standards, e.g. according to the HSPA + standard with approx. 21 Mbit / s download rate, or LTE with up to 1OOMbit / s download rates, or they can be operated with the latest standard for further developments of the connection standards. You can then log into the WLAN using mobile Internet devices that are equipped with a WLAN antenna. New notebooks or smartphones are already equipped with one as standard. The transfer rate is 54 Mbit / s or higher. The ranges go up to approx. 100 m and are sufficient to open up an IT kiosk and its lockers.

Inside the lockers are various hardware devices in prepared condition, that is equipped with a basic installation, and they are kept ready for an exchange at any time with a hardware device that is no longer working properly. The presence of this basic installation on these on-demand hardware devices speeds up a later exchange with a defective or faulty hardware device considerably. This prepared basic installation is particularly important for notebooks. In addition, such hardware devices are regularly supplied with updates, such as Microsoft patches, which also applies to the hardware devices provided in the lockers, which can be managed from a central service point via the Internet.

Another important component is the Wake-On-Lan (WOL) technology, with which the hardware devices prepared and stored in the lockers are advantageously equipped. This technology requires a network connection via cable and enables a completely switched off hardware device to be started remotely. Only thanks to this technology is it possible that notebooks or PCs do not have to be in continuous operation and that they can also be operated remotely at any time.

1 shows such an individual IT kiosk 1 from the front. The locker doors 2 of all lockers 3 are closed here and you can see that the lockers 3 have different sizes, for storing various hardware components, such as a complete computer with a screen and keyboard, or for storing just a smartphone. Furthermore, an information display 14 can be installed on the IT kiosk 1, for example along the upper edge of the IT kiosk across the entire width of the IT kiosk. This information display 14 can be used to run information, messages and also advertising messages, controlled from the service point 9. Companies or organizations that advertise with this help to finance these IT kiosks 1 and to build up the densest possible network of such IT kiosks 1 across the board by a service provider with IT specialists. The larger and denser the network, the cheaper the service provider can provide the hardware devices and manage the entire system.

In Fig. 2 the same IT kiosk 1 is shown, but here with some lockers 3, in which the locker doors have been removed to reveal the view inside. As can be seen, the compartments 3 are of different sizes, one for supplying hardware devices, such as shown below left. There, in the shelf shown here, two monitors 4 are completely set with their bases 5 and stands 6 in these lower compartments. The two compartments visible above, which are offset laterally and in height, are suitable for inserting a keyboard. Two further empty compartments are shown further up and to the right there is a touchscreen 8 for managing the IT kiosk 1, as will be explained in more detail.

Fig. 3 shows the IT kiosk 1 as an example with numbered lockers 3, here numbered from 1 to 22. These numbers do not necessarily have to be written on the locker doors. It is clear that an IT kiosk can also have more or fewer lockers 3. Each number is assigned to a locker 3 with a very specific content, which can only be queried by the IT specialist or system operator, not by the user. He receives the code for the correct locker. 4 shows this IT kiosk 1 in a side view. It must have compartments 3 so deep that all the usual hardware components can be stowed in them. In each locker 3 there is a network connection and an Internet connection, be it a cable-based or an Internet connection using a WLAN generated by the IT kiosk 1 via a modem.

As soon as a hardware device inside such a locker 3 firstly has mains power and secondly can be connected to the Internet, it can be managed remotely using suitable software. A special feature of this IT kiosk, as shown in FIGS. 3 and 4, is on a chassis 17 with wheels 18, so that it can be easily transported

CH 713 548 B1 or can be moved, and it is preferably dimensioned in such a way that it fits into a normal passenger lift, so that it can be easily installed on a higher floor of a building.

5 now shows a complete system which, in addition to a large number of such IT kiosks 1, includes at least one support or service point 9 on site, at which a service desk can be operated by the IT specialists from there have access to all hardware devices in the lockers of the IT kiosks. The individual IT kiosks 1 of the system, that is, one shelf with lockers each, are distributed in any density over a territory, which territory can also be created across borders. Every user, be it private user or employee of an SME or large company, an administration or any organization, can have access to such IT kiosks 1. As shown, there are special IT kiosks 1.1 for small companies with up to 50 employees, IT kiosks 1.2 for medium-sized companies with up to 250 employees and IT kiosks 1.3 for large companies with more than 250 employees. A large number of IT kiosks 1.3 can be set up in a large company if there is a need for this. The IT kiosks 1 are preferably available internally to the employees of a company and are then in a building accessible to these employees. In addition, IT kiosks 1.4 can be set up, the contents of which any member of the public can access. Such IT kiosks 1.4 are referred to as “walk-in” IT kiosks and are installed in public spaces. Any member of the public who is authorized by the system operator can access the hardware devices in the lockers for exchange. A large number of such «WalkIn» IT kiosks 1.4, which can also be designed in different sizes, are set up at different locations for public access, e.g. in post offices, train stations, airports, community centers, shopping centers, in department stores etc. Somewhere within or service point 9 is set up outside said territory. The computers there are connected via the Internet to any selected hardware device that is located somewhere in an IT kiosk 1 in some locker 3 of the same. At the time of commissioning an IT kiosk, these hardware devices are 1 new hardware devices of all types prepared with a basic installation. They do not yet have any operating software or user software and are used in IT kiosks 1 for possible later use stored there and ready for use at any time. In principle, hardware devices can be distributed to IT users via these IT kiosks 1 if they have a license for this from the operator of the system.

6, a service point 9 is shown separately. This is to be understood as meaning a room which is usually housed in a building and in which there are at least one, but preferably a whole number of computer workstations 7 at which the IT specialists of the plant operator and IT service provider work. In some countries, instead of a room in a building, a moored ship can also be suitable, or a railroad car, even a truck or bus, because their rental may be cheaper than that of a building area. The only requirement is that this service point 9 has a mains power connection and an Internet connection. A service point 9 can employ a large number of IT specialists, so that a concentrated amount of knowledge and experience is also concentrated there. This is an advantage for the users of the system, because every problem can be solved faster because if necessary, an IT specialist with the specifically required knowledge is available. Therefore, the competence of the IT service provider can be increased compared to the conventional solution, where a single specialist is simply dispatched to a customer with a computer problem and the customer may have to fall back on special knowledge that he does not have on site.

7 shows a locker 3 of an IT kiosk 1 with an open locker door 2. The locker door 2 is equipped with an electrically operated lock 13, which can be unlocked and locked again electronically by means of a code. Inside the locker 3 you can see a mains power socket 11 and the standard connection 12 for an Internet connection cable. Alternatively, all lockers 3 of an IT kiosk 1 can be accessed via a WLAN which is generated by a modem which belongs to the IT kiosk 1. In the locker 3, one can also see a lighting unit 16, for example in the form of LEDs, which is automatically switched on when the locker door 2 is opened. In a specific version of the IT kiosk, even laptops or desktops at this IT kiosk 1 can be recharged if necessary, for which purpose a low-voltage tap 19 is available in a locker 3, specifically for charging external hardware devices. This is welcome, for example, when an employee or visitor has reached the end of battery capacity with his tablet, laptop or smartphone and his charger is not currently available and he cannot find a power connection anywhere. Often he cannot simply plug his hardware device into a socket somewhere and leave it up to him. Here, however, he can open a locker, insert his hardware device and connect it to the low-voltage voltage source 19 in order to charge the battery in order to pick up the hardware device again after charging, for example after a lunch or after a meeting which he can do without the hardware device. This charging option is not fundamentally necessary for the function of the IT kiosk, but rather an optional additional function that may or may not be implemented. In addition to the locker, a computer unit 20 or a personal computer prepared with a basic installation is shown here, which is next placed in the locker 3 as indicated by the arrow and can then be connected to the network and the Internet. Henceforth, this computer, previously prepared with its basic installation, is ready to be handed over to a user immediately in exchange for a defective computer after mirroring its software and configuring this new computer.

The operator of the system manages the system by having access to the hardware devices in the individual lockers 3 and starting them from the service point by means of the wake-up function and then starting them

CH 713 548 B1 can be equipped with software on the basis of the internet connection, be it with operating software or user software. In addition, he can also transfer data from another hardware device or preferably from a cloud to the hardware device prepared in the locker 3 with a basic installation, so that it is configured just like the defective hardware device of the user. In a specific case: If a computer problem arises, the user who is authorized by the system operator and IT service provider will call him and ask for help. For example, this can be done as follows:

A user suddenly sees only a blue screen (blue screen) - nothing works - he can not even start his notebook. So he calls the service point. After a diagnosis by an IT specialist there, it soon becomes clear that the hardware device must be replaced. The IT specialist now accesses a replacement device prepared with a basic installation in the IT kiosk, which is as close as possible to the user. He refills the replacement device with the necessary software packages and transmits a 6-digit code to the user, for example. The user goes to the designated IT kiosk. The correct locker, in which the ready-prepared hardware device is located, opens by entering the code received and the user can remove it from the locker. He puts his non-functioning device in this locker and closes the locker door. From now on, he can continue working with the replacement device in the usual way, just as he was used to with the old one. In the following, the indications on the display, as they are shown in chronological order, are shown for three different cases:

Case 1: The screen of a notebook remains blue - the hardware device cannot be started.

Case 2: Obtaining a small part via call (peripheral hardware device). For example, a computer mouse no longer works properly or does not work at all.

Case 3: Obtaining a small part via mail (peripheral hardware device). For example, a user needs a new headset because there is always noise on their current one.

In all these cases, these displays follow one after the other on the display or touchscreen of the IT kiosk:

1. Please touch the screen.

2. A number field appears with the request: Enter the code you have received here. - As a result, the locker door of the correct locker opens. After three incorrect entries, the user must wait for an adjustable time as a safety measure, for example 2 to 5 minutes.

3. You can now remove the hardware device from the locker and place your defective hardware device in the locker. - Then please close the locker. Thank you very much!

Next is shown below what the screen shows when it is considered as case 4 to replace defective hardware devices in the lockers with new ones that are prepared with a basic installation. The service operator of the system operator, i.e. a service person, appears on site at the IT kiosk. Then, for example, the following follow as advertisements:

1. Please touch the screen.

2. A number field appears with the prompt: Enter the master code. - This is a higher-digit number, for example an 8-digit number that is only known to the service provider. As a result, all locker doors of the IT kiosk open collectively. After three incorrect entries, the service person has to wait as a safety measure for an adjustable time, for example 2 to 5 minutes.

3. After opening all locker doors, the service person can replace the necessary hardware devices in the lockers with new ones, and the screen now says: Please confirm that all the compartments have been properly filled! The touchscreen shows one field with «Confirm» and one with «Back». After entering the confirmation, the system or software knows that this IT kiosk is now back in normal condition and that all subjects are equipped with hardware devices that are ready to be called up. By entering «Back», the service person returns to the previous display.

If a technical problem arises with one of the users who is connected to a service subscription, he will contact an IT specialist at the service center, and the latter will first try to remotely service the problem via the Internet and communication software to solve said hardware device. If he does not succeed or if the finding is that there is a hardware fault, the user can simply go to the nearest IT kiosk 1 at the instruction of the IT specialist and replace his hardware device there with the same type , which is first configured and then assigned by the IT specialist, and which is then available in a locker 3.

The IT specialist from the service point 9 has an insight into which hardware device is located in which locker 3 via the Internet connection, and he can give the user seeking help an access code to the said lock 6

Submit CH 713 548 B1 or communicate by telephone and even release the lock from service point 9. When the user arrives at the IT kiosk 1, he opens the lock 13 of the designated locker 3 with the supplied code and can connect his device, for example, via a USB connector to the hardware device of the same type inside the locker. If the IT specialist knows the device address of the user, which is the case if the user is connected to the service subscription of the IT kiosk operator, he can also directly access this user hardware device via the Internet and WLAN, and that new hardware device in the locker anyway. This is also recorded in the system of the IT kiosk operator and is therefore accessible from a distance. The user's data is stored in a cloud anyway, such as Outlook data, etc. Any user software can be mirrored on the laptop if necessary. Since everything is available online, a new device can be made available in a locker independently of the old hardware device and, if necessary, data can be copied to it. It is made available by assigning software packages to this hardware device, which is already prepared with a basic configuration.

Such an IT kiosk can, as already mentioned, also serve as a software depot for the software distribution just described. From the service point, the IT specialist can prepare all of the operating and software, as configured on the defective hardware device of the user, in an identical manner, including all data and passwords, etc., on a new, only with a basic installation Deploy hardware device. If the user's hardware device is so defective that it is not or only partially successful, the IT specialist can download missing software via the Internet from a server of the IT kiosk operator or from the Internet and install it on the new hardware device. If necessary and if available, he can also download a backup from the cloud to the new hardware device. In the end, the new hardware device is in the same state, configured exactly the same as the user's hardware device to be replaced. The user can remove it from the locker as soon as the IT specialist gives him the green light, and he can immediately continue working with it. The hardware device price usually hardly plays a decisive role in the whole problem solution. It is much more important that a user can continue to work quickly and safely and, if possible, that no time is lost due to the problem encountered. The IT kiosk can be equipped with a webcam, so that the front area is clear and the IT specialist can see the user from the service point and give him instructions if any difficulties should arise.

The hardware devices in the IT kiosk include all conceivable hardware devices, such as those used in trade, industry, trade, in public administration, in schools, institutes etc. or in the private sector. 8 to 16 show some non-exhaustive examples of such hardware devices, which in individual cases can cause a problem that should be solved as quickly as possible. The following hardware devices are shown:

in FIG. 8 a personal computer / desktop or a computing unit of a computer, in FIG. 9 a laptop / notebook, in FIG. 10 a smartphone, in FIG. 11 a tablet computer or an iPad, in FIG. 12 a phablet Computer, in Fig. 13 a computer monitor, in Fig. 14 a keyboard, in Fig. 15 a printer, in Fig. 16 a computer mouse.

The size of the IT kiosks is advantageously such that they can be transported on a EURO pallet and also fit in most passenger lifts. This means that they can be easily transported to a specific floor in multi-storey company buildings, schools, administration buildings etc. and, for example, placed in a floor corridor that is easily accessible for all employees. They are advantageously on a rollable chassis, so that they can also be moved on one floor without the use of a hoist or pallet truck.

Each locker of the IT kiosk is well ventilated, possibly, and if necessary by means of built-in electric blowers, so that from a hardware device when it is put into operation within the locker, the waste heat can be dissipated to the outside. Each locker has a protected cable feed for the mains power and for either a cable-based internet connection or for a modem for the generation of a WLAN, and each locker is equipped with lighting, for example an LED light, so that even in the dark for the user Hardware device and all of its connectors are easily recognizable. As soon as a locker door is unlocked, the lighting 16 switches on and when the locker door is closed it is switched off again. The locker doors 2 and their codable locks 13 can be configured so that the locker doors 2 only

CH 713 548 B1 can then be closed and locked with the locks 13 if a defective hardware device to be replaced is located in the locker and there at the interfaces for the mains current, i.e. a mains current connection socket 11 and the standard connection 12 for the Internet was connected, which can be seen on the display at service point 9, unless the hardware device is completely out of operation. In this case, the IT specialist can see via the webcam 21 whether the user has left his hardware device in the locker and removed the new one that he has configured. Only then can he allow the locker door 2 to be closed and locked, or he can also carry out this locking from the service point 9. The service center can be contacted by users at any time via telephone, email, chat or via their web portal.

If hardware devices are gradually removed from the IT kiosk due to occurring and solved problem cases, then the hardware devices to be replaced must be picked up and replaced with new ones. A service vehicle 10 (FIG. 5) goes on tour and regularly serves all IT kiosks 1 in a specific area and fills the IT kiosks 1 with new hardware devices. The status and the occupancy of each individual IT kiosk 1 can be viewed at the service point 9, or also on the touch screen 8 at the IT kiosk 1 itself, which is designed such that it offers a self-explanatory menu navigation as a touch screen. Here you can find, for example, the telephone numbers and email addresses of the individual IT specialists of the service provider and their special knowledge and experience, or the hardware devices inside the compartments 3 can be called up and displayed on the touchscreen 8. Many other useful information can be displayed on this touchscreen 8 at the IT kiosk 1, up to the account history of a specific user who can log in with his access code. He can then check at any time when he was talking to whom, for how long, which hardware device he had repaired or when, and how he got it again. In other words, the entire history of an IT kiosk 1 is recorded and can be called up both at the service provider and at an individual IT kiosk.

Overall, such a system of many IT kiosks interconnected as described with a service point 9 with a variety of IT specialists for remote maintenance, a technical, intelligent device for offering a technically highly efficient, quick and inexpensive service. By practically completely eliminating the considerable amount of time for the conventional procurement and replacement of a hardware component, an enormous amount of time can be saved, and of course a lot of money and annoyance in the operational process and in connection with customer contacts of the users. The economic costs of operating such a plant are quickly much lower than what is required to provide the same services in a conventional manner. This, and above all the enormous speed with which comprehensive help can be offered, creates a very substantial customer benefit. The billing for the provision of the services can take place in many ways by means of subscriptions or case-related prices and can be automated in a known manner.

Numerical index [0033]

IT Kiosk

Schliessfachtüren

Lockers

monitors

base

stand

Keyboards

Touchscreen at the IT kiosk for its management

service center

Vehicle of the service point / service provider

AC power socket

Standard connection to the internet

Coded lock

Information display for advertising

Perforated sheet on the back

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Lighting / LED

landing gear

bikes

Low voltage connection

computer unit

webcam

Claims (10)

claims 1.IT kiosk system in the form of a system, consisting of a plurality of decentralized IT kiosks (1) in the form of shelves, each with a plurality of lockers (3) with lockable locker doors (2), each individual locker (3) has a mains power connection socket (11) and an interface to the Internet in the form of a wireless or cable-based standard connection (12), and the locker doors (2) each have a lock (13) with access code or key for selected ones Users are provided, whereby hardware devices of information technology prepared with a basic installation can be stored in the compartments (3), and furthermore consisting of a service point (9) acting remote from the IT kiosks with one or more computer workstations (7) for IT specialists, from which service point (9) access to each of these hardware devices in the various lockers (3) de r various IT kiosks (1) are ensured via the Internet, so that if necessary a single hardware device selected from these hardware devices as a replacement device in such a locker (3) with any operating system and any software can be inserted into the locker defective hardware device after notification of its address to the service point (9) by the IT specialist there by assigning software packages to this hardware device, which has already been prepared with a basic configuration and can be provided as a replacement device, and is subsequently ready for use against exchange with the relevant one defective hardware device can be removed from the locker (3). 2. IT kiosk system in the form of a system according to claim 1, characterized in that each IT kiosk (1) has lockers (3) of different sizes and dimensioned for certain types of hardware devices for setting different sized and differently shaped hardware -Devices. 3. IT kiosk system in the form of a system according to one of the preceding claims, characterized in that each IT kiosk (1) has lockers (3) adapted in shape and size and numbered in a software associated with the system for setting at least two each Hardware devices of the following types: • Personal computer / desktop or a computer unit of a computer • Laptop / notebook • Smartphone • Tablet computer or an iPad • Phablet computer • Computer monitor • Keyboard • Printer • Computer mouse 4. IT kiosk system in the form of a system according to one of the preceding claims, characterized in that the locker doors (2) of each IT kiosk (1) belonging to the system can be unlocked from the service point (9) via a master code or via individual codes , 5. IT kiosk for use in an IT kiosk system according to one of the preceding claims, characterized in that it includes a shelf with a plurality of lockers (3), each locker (3) via a mains power socket (11) and has an interface to the Internet in the form of a wireless or cable-based standard connection (12) to the Internet, the lockers (3) can be locked with a lockable locker door (2) with a lock (13), the locks (13) being electrical via an electronic one Code can be unlocked and locked again, which can either be entered via a touchscreen (8) installed at the IT kiosk (1), or which can be sent remotely through the service point (9) belonging to the system to the relevant lock (13). 6. IT kiosk for use in an IT kiosk system according to claim 5, characterized in that it is closed on its rear side with a perforated plate (15) for sufficient ventilation of the lockers (3), and that its lockers (3) are each equipped with an electric blower, for switching on and generating a draft as needed to cool the interior of the locker (3) to dissipate heat from the hardware devices during their operation inside the locker (3). CH 713 548 B1 7. IT kiosk for use in an IT kiosk system according to one of claims 5 to 6, characterized in that the lockers (3) are equipped with lighting (16) for illuminating the inside of the locker (3) for the purpose of detecting the Various connection sockets for mains power and the Internet for the hardware devices that can be set. 8. IT kiosk for use in an IT kiosk system according to one of claims 5 to 7, characterized in that it is equipped with an information display (14) for communication for advertising messages and other information. 9. IT kiosk for use in an IT kiosk system according to one of claims 5 to 8, characterized in that it is equipped with a webcam (21) by means of which the front area of the IT kiosk (1) from the service point ( 9) is manageable. 10. Method for operating an IT kiosk system in the form of a system, consisting of a plurality of IT kiosks (1) for hardware users that are set up decentrally in a territory, and an associated, remote service point (9) with a number of computers - Workplaces (7) for IT specialists, characterized in that an IT specialist in the service center (9) after contacting an individual hardware user and receiving their report of an IT problem via the Internet to a specific hardware device in IT -Kiosks (1) and the user refers to this specific hardware device suitable for exchange in a specific locker (3) of an IT kiosk (1) which is connected to the mains power and the Internet, and the user with a Serves code that enables this to open said locker (3), the hardware user places his defective hardware device to be replaced in this locker (3) and nd it connects to the mains and via an interface with a standard connection (12) in the locker (3) with an Internet connection cable to the Internet, then the IT specialist from the service point (9) selects the hardware device selected for the exchange in the locker (3), by assigning software packages for the hardware user, configured identically as the defective hardware device to be replaced by the hardware user and also copying the data to the hardware device intended for the exchange and those on the defective hardware device. The device is deleted, and the hardware user then disconnects and removes the new hardware device in the locker (3) that is intended for the exchange from the mains power and the Internet, and then the locker (3) is checked by the user or the IT specialist is closed and locked, and that the IT kiosks (1) of the system regularly or as required by the operator of the system with Har dware devices that are prepared with a basic installation.